Warranty - 3700 Receiver
Appendix A
LIMITED WARRANTY FOR BELL EXPRESSVU HARDWARE
This Limited Warranty is a legal document. Keep it in a safe place. This
limited warranty relates to your satellite receiving system hardware only.
For warranties related to the Bell ExpressVu Service, please see your
Customer Service Agreement.
This limited warranty is administered by Bell ExpressVu Inc., in its capacity as general
partner of Bell ExpressVu Limited Partnership (“Bell ExpressVu”), as warranty
supervisor, on behalf of the manufacturer. All claims made under this limited warranty
must be made to Bell ExpressVu only. If you make a claim under this limited warranty
directly to the manufacturer, it will be forwarded to Bell ExpressVu, as warranty
supervisor, for processing.
WHAT THE WARRANTY COVERS
This warranty extends only to the original user of the equipment and is limited to the
purchase price of each part. Bell ExpressVu and its affiliated companies warrant this
satellite receiving system against defects in materials or workmanship as follows:
• LABOUR: For a period of one (1) year from the original date of activation, if we
determine that the equipment is defective subject to the limitations of this warranty,
it will be replaced at no charge for labour. We warrant any such work done against
defects in materials or workmanship for the remaining portion of the original
warranty period.
• PARTS: For a period of one (1) year from the original date of activation, we will
supply at no charge, a replacement of equal or greater value in exchange for parts
determined to be defective subject to the limitations of this warranty. We warrant any
such replacement parts against defects in materials or workmanship for the remaining
part of the original warranty period. NOTE: “Parts” means items included in this
package, which may include the antenna assembly, receiver, LNBF, remote control, or
antenna mounting hardware. It does not include other parts or non Bell ExpressVu
accessories purchased separately.
WHAT THE WARRANTY DOES NOT COVER
• This warranty does not cover replacement of lost, stolen, or damaged smart cards.
• This warranty does not cover installation of the Bell ExpressVu system. If applicable,
such installation will be warranted under a separate installation agreement with the
installation party.
• This warranty does not cover consumer instruction, physical setup or adjustment of
any consumer electronic devices, remote control batteries, signal reception problems,
loss of use of the system, or unused programming charges due to system malfunction.
• This warranty does not cover cosmetic damage, damage due to lightning, electrical or
telephone line surges, fire, flood, or other acts of God, accident, misuse, abuse, repair
or alteration by other than authorized factory service, use of accessories not
recommended or endorsed by the receiver manufacturer, negligence, commercial or
institutional use, or improper or neglected maintenance.
Page A-1
User Guide
• This warranty does not cover equipment if used to receive signals other than those
authorized by Bell ExpressVu, in whole or in part.
• This warranty does not equipment sold AS IS or WITH ALL FAULTS, shipping and
handling, removal or reinstallation, shipping damage if the equipment was not packed
and shipped in the manner prescribed, or equipment purchased, serviced, or operated
outside Canada.
LEGAL LIMITATIONS
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR
EXCLUSIVE REMEDY. WE SHALL NOT BE HELD LIABLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY
EXPRESSED OR IMPLIED WARRANTY ON THIS SYSTEM, NOR FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE
USE OF, OR INABILITY TO USE, THIS SYSTEM. UNDER NO
CIRCUMSTANCES SHALL OUR LIABILITY, IF ANY, EXCEED THE
PURCHASE PRICE PAID FOR THIS SYSTEM. EXCEPT TO THE EXTENT
PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS
SYSTEM IS LIMITED IN DURATION TO THE PERIOD OF THIS WARRANTY.
WE RESERVE THE RIGHT TO REFUSE TO HONOUR THIS WARRANTY IF
WE DETERMINE ANY OF THE ABOVE EXCEPTIONS TO HAVE CAUSED
THIS SYSTEM NOT TO HAVE PERFORMED PROPERLY. THIS WARRANTY
SHALL BE VOID IF ANY FACTORY-APPLIED INDENTIFICATION MARK,
INCLUDING BUT NOT LIMITED TO SERIAL OR CONDITIONAL ACCESS
NUMBERS, HAS BEEN ALTERED OR REMOVED. THIS WARRANTY SHALL
ALSO BE VOID IF THE RECEIVER HAS BEEN OPENED BY AN
UNAUTHORIZED PERSON WITH THE EXCEPTION OF OPENING THE
SMART CARD ACCESS DOOR ON THE RECEIVER FRONT PANEL.
IF YOU NEED ASSISTANCE
1. Call Bell ExpressVu’s Customer Service Call Centre at 1-888-SKY-DISH (759-3474)
(the “Call Centre”). Have your customer account number, Smart Card number or the
receiver CAID number ready. Display the System Info screen to find your receiver
CAID number and Smart Card number.
2. A Bell ExpressVu Customer Service Representative (“Representative”) will attempt to
troubleshoot any problem you may be having. The Representative will also determine
whether the equipment is covered under the outlined warranty.
3. If the Representative cannot troubleshoot the problem over the telephone, and your
receiver is covered under the warranty, they may issue you a Return Merchandise
Authorization Number (“RMA”) and request that the receiver be sent to Bell
ExpressVu’s authorized repair centre for service. As part of the RMA process, and so
you do not experience any prolonged disruption in service, a replacement receiver will
be sent to your home within 72 business hours of issuing the RMA number. However,
if your receiver is beyond the one (1) year warranty from original date of activation,
an RMA will be given by the Call Centre only if you decide to send your receiver in
to be replaced. Please note that for out of warranty receivers, Bell ExpressVu will
Page A-2
Appendix A
Limited Warranty For Bell ExpressVu Hardware
4.
5.
6.
7.
8.
charge you a replacement fee for any replacement receiver that will be sent to your
home. The replacement fee will vary depending on the model of out of warranty
receiver that is being replaced. All applicable taxes, shipping and handling charges
are extra and will be your responsibility. Bell ExpressVu accessories such as remote
controls and LNBFs also have replacement fees attached to them depending on the
model. Please ask the Representative for more details.
Once the replacement receiver arrives (or other item for which Bell ExpressVu issued
to you a RMA), you are to ship back the defective Bell ExpressVu hardware using the
pre-paid shipping waybill provided to you.
Returned equipment must be packaged properly, using either the original shipping
materials or the box that your replacement came in. Follow the instructions provided
to you with the replacement equipment that was shipped to you.
Write the RMA number in large, clearly visible characters on the outside of the
shipping box that you are returning the equipment in. To avoid confusion and
misunderstandings, shipments without an RMA number clearly visible on the outside
of the box will be returned to you at your expense.
If you are returning a Bell ExpressVu receiver, you must return the Smart Card with
the receiver. If you do not return the Smart Card with the receiver, a fee will be
assessed against your Bell ExpressVu account.
If you do not return the defective item to the address outlined on the pre-paid shipping
waybill within 20 days you will be charged the full market value of that item on your
Bell ExpressVu programming account.
WHAT WE WILL DO
• We will evaluate the equipment you return, and verify the defective part to determine
whether the equipment is covered under the outlined warranty.
• We will replace equipment that we determine is defective with new or remanufactured
equipment, if the defective equipment is covered under warranty. This replacement
equipment will be shipped to and from your home at our expense.
• If the defective equipment is not covered under the outlined warranty, you will be
charged a replacement fee for the replacement receiver. All applicable taxes and
shipping and handling charges will also be charged to you.
• However, if the equipment is or has become defective as a result of it being used to
receive signals that were not authorized by or did not originate from Bell ExpressVu,
in whole or in part, you will be charged Bell ExpressVu’s replacement cost for the
replacement unit, all applicable taxes and shipping and handling charges. To avoid
these charges, you may return the replacement receiver to us or to a person we
designate, within 10 days of receiving notice that your equipment is not eligible under
this Limited Warranty. Be aware that Bell ExpressVu’s replacement cost for the
replacement receiver will exceed the regular retail price for similar units available
through authorized sales agents.
• Bell ExpressVu accessories such as remote controls and LNBFs also have flat
replacement fees attached to them depending on model. Ask the Customer Service
Representative for more details. This charge will be assessed against your Bell
ExpressVu account.
Page A-3
Appendix B
NOTICES
1. NOTICE: The Industry Canada label identifies certified equipment. This certification
means that the equipment meets certain telecommunications network protective,
operational and safety requirements as prescribed in the appropriate Terminal
Equipment Technical Requirements document(s). The Department does not guarantee
the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The equipment
must also be installed using an acceptable method of connection. The customer should
be aware that compliance with the above conditions may not prevent degradation of
service in some situations.
Repairs to certified equipment should be coordinated by a representative designated
by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request
the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of
the power utility, telephone lines and internal metallic water pipe system, if present,
are connected together. This precaution may be particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as appropriate.
2. The Ringer Equivalence Number (REN) of this device is 0.0.
NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device
provides an indication of the maximum number of terminals allowed to be connected
to a telephone interface. The termination on an interface may consist of any
combination of devices subject only to the requirements that the sum of the Ringer
Equivalence Numbers of all the devices does not exceed 5.
3. The standard connecting arrangement for this equipment is RJ-11.
4. The term "IC:" before the certification/registration number only signifies that the
Industry Canada specifications were met.
5. This product meets the applicable Industry Canada technical specifications.
"Operation is subject to the following two conditions: (1) this device may not cause
interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device."
Page B-1
Index
Using Favorites Lists 3-34
Front Panel 2-1
Front Panel, Receiver 2-1
Control Buttons 2-1
Power Light 2-1
Smart Card Slot 2-1
A
Activation Charges 1-7
Available Channels and Programs
Displaying the Program Guide 3-25
Available Services 1-6
One-Time Services 1-7
Package Services 1-6
Subscription Services 1-6
G
Geosynchronous orbit 1-2
Glossary 4-9
Guide, Program 2-5, 4-9
B
Back Panel, Receiver 2-2
Banner, Browse 2-7, 3-29
Banner, Program 3-28
Blacked-Out Program 4-9
Banner, Browse 2-7, 3-29
Changing Channels Using the Browse
Banner 3-30
Displaying the Browse Banner for Other
Programs 3-30
Using the Browse Banner 3-29
Buttons
Cancel 3-5
Control Buttons
(Receiver Front Panel) 2-1
Guide 3-3
Mute 3-3
Number Pad Buttons 3-5
Power 3-3
Recall 3-6
Select 3-4
TV/Video 3-2
Up/Down/Left/Right Arrows 3-4
View 3-5
Volume 3-3
Buying
Pay Per View Programs 3-31
H
Highlighting a Choice in a Menu List 3-22
Highlighting a Menu Option 3-21
I
Important System Information Menu 3-1
Displaying the Important System
Information Menu 3-1
Information
Customer Service 1-1
Important System Information Menu 3-1
Problems and Solutions Tables 4-10
World Wide Web home page 1-1
Infra-Red (IR) 4-9
Installing Batteries (Remote A) 3-2
Installing Batteries (Remote B) 3-8
Installing the System
Cables and Connections 4-1
Ordering Your Programming 3-1
Phono (RCA) Audio/Video Wiring Setup
Diagram 4-5
Receiver with VCR Wiring Setup
Diagram 4-7
TV Set Out (RF or VHF) Wiring
Setup Diagram 4-6
Two or More Receivers 4-1
Two-Receiver Wiring Setup Diagram 4-8
Wiring Setup Diagrams 4-5
Wiring the System Together 4-1
IR 4-9
C
Canceling a Procedure 3-24
Changing Channels
Changing Channels Using the
Browse Banner 3-30
Channels, Changing 4-9
Channel 3/4 Switch 4-3
Channel Order (Program Guide) 3-25
Channels, Available
Displaying the Program Guide 3-25
Closing the Menus 3-20
coaxial cable 4-2
Coaxial Cable Connections 4-1
Codes, Rating 4-9
Connections
Cables and Connections 4-1
Phono (RCA) Audio/Video
Connections 4-3
RF or VHF Connections 4-2
Control Buttons (Receiver Front Panel) 2-1
Critique, Program 4-9
Customer Service 1-1, 4-10
J
Jack
Telephone Jack 4-4
L
Languages
Alternate Audio 3-48
Watching Programs in Other
Languages 3-48
Legal Notices B-1
Light, Power (Receiver Front Panel) 2-1
Limited Warranty For Bell ExpressVu Hardware A-1
Lists of Choices in the Menus 3-22
LNBF 4-1
Locks
Changing the Receiver Password 3-45
Channel Locks 3-39
Personal Identification Number 3-46
Rating Code Locks 3-40
Security Locks 3-38
D
Diagnostic Tests 3-50
Discarding All Setup Information 3-47
Dish, Satellite 2-1
Displaying Program Information While Watching a
Program 3-28
E
F
Events (Programs) 4-9
Favorites Lists
Changing the Name of a
Favorites List 3-37
Creating or Modifying a
Favorites List 3-36
Making a Favorites List Active 3-35
M
Main Menu 2-5
Menu Options
Highlighting a Menu Option 3-21
Selecting a Menu Option 3-21
Menu Structure 2-4
Menus 2-5
Closing the Menus 3-20
Favorites Lists 2-6
Highlighting a Choice in a Menu List 3-22
Important System Information 3-1
Lists of Choices in the Menus 3-22
Main Menu 2-5
Menu Structure 2-4
Opening the Menus 3-20
Page I-1
User Guide
Parental and System Locks 2-6
Program Guide 2-5
Selecting a Choice in a Menu List 3-23
System Setup 2-6
Theme Categories 2-5
Using the On-Screen Menus 3-20
O
Remote Control
Changing the Digital Remote Address 3-13
Diagram of the Remote Control 2-3
Using the Remote Control Buttons
(Remote A) 3-2
(Remote B) 3-8
S
One-Time Services 1-7
Activation Charges 1-7
On-Screen Program Guide 2-5, 4-9
Opening the Menus 3-20
Ordering Your Programming 3-1
Safety
Instructions iii
Satellite Dish 2-1
Satellite In 4-4
Satellite Signal Quality 1-3
Rain and Snow Fade 1-3
Solar Interference 1-3
Security Locks
Setting and Using Security Locks 3-38
Selecting a Choice in a Menu List 3-23
Selecting a Menu Option 3-21
Service, Customer 4-10
Services
Available Services 1-6
Customer Service 1-1
World Wide Web home page 1-1
Setting and Using Security Locks 3-38
Accessing a Locked Item 3-43
Accessing the Parental and System
Locks Menu 3-43
Entering the Password 3-45
Setting Locks 3-38
Signal Quality, Satellite 1-3
Smart Card Slot 2-1
Solar Interference 1-3
Subscription Services 1-6
P
Package Services 1-6
Parental and System Locks Menu
Accessing the Menu When You Have
Locked the Receiver 3-43
Pay Per View
Ordering Pay Per View Programs 3-31
Pay Per View Programs 4-9
Stay Legal B-1
Personal Identification Number 3-46
Phono (RCA) Audio/Video Output 4-3
Power Light 2-1
Problems and Solutions Tables 4-10
Program Banner 3-28
Using the Program Banner 3-28
Program Critique 4-9
Program Guide 2-5, 4-9
Closing the Program Guide 3-28
Displaying the Program Guide 3-25
Setting Up the Channel Order in the
Program Guide 3-25
Programs 4-9
Available Services 1-6
Blacked-Out 4-9
Closing the Program Guide 3-28
Displaying Program Information While
Watching a Program 3-28
Displaying the Browse Banner for Other
Programs 3-30
Displaying the Program Guide 3-25
Ordering Your Programming 3-1
Pay Per View Programs 4-9
Program Banner 3-28
Program Critique 4-9
Program Guide 4-9
Rating Codes 4-9
Using the Browse Banner 3-29
Programs (Events) 4-9
Programs, Available
Displaying the Program Guide 3-25
Q
R
Quick Start Tips 1-8
Rain and Snow Fade 1-3
Rating Codes 4-9
Receiver 2-1
Back Panel 2-2
Control Buttons 2-1
Front Panel 2-1
Important System Information Menu 3-1
Menu Structure 2-4
Power Light 2-1
Smart Card Slot 2-1
Receiver Back Panel
Channel 3/4 Switch 4-3
Satellite In 4-4
Super VHS Video 4-4
Telephone Jack 4-4
TV Antenna/Cable In (RF or VHF) 4-3
TV Set Out (RF of VHF) 4-4
Receiver Front Panel 2-1
Recording Programs 3-48
Page I-2
T
Telephone Jack 4-4
Test
Diagnostic 3-50
Themes
Listing and Choosing Programs
by Themes 3-33
Troubleshooting
Problems and Solutions Tables 4-10
Turning the Receiver On and Off 3-20
TV Antenna/Cable In 4-3
TV Set Out 4-4
U
Uplink Center 1-2
Using the Browse Banner 3-29
Using the On-Screen Menus 3-20
Using the Program Banner 3-28
W
Warranty A-1
Watching Programs in Other
Languages 3-48
Wiring Setup Diagram
Two-Receiver Wiring Setup Diagram 4-8
Wiring Setup Diagrams
Phono (RCA) Audio/Video Wiring Setup
Diagram 4-5
Receiver with VCR Wiring
Setup Diagram 4-7
TV Set Out (RF or VHF) Wiring Setup
Diagram 4-6
Two-Receiver Wiring Setup Diagram 4-8
Wiring the System Together 4-1
World Wide Web home page 1-1
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