Cisco | 3G MicroCell | User guide | Cisco 3G MicroCell User guide

Cisco 3G MicroCell User guide
AT&T MicroCell™
User Guide
Table of Contents
Getting Started
Requirements4
Getting to Know your Device
4
Frequently Asked Questions
5
Overview7
Step 1: Connect your device to the Internet
8
Step 2: Power on your device
9
Step 3: Activate your device online
9
Step 4: Wait while your device connects
10
Step 5: Confirm your success
10
Things to Know
11
Troubleshooting
Help with Activating your MicroCell
Help after Activating your MicroCell
Additional Information
12
15
Understanding the Lights on your MicroCell
18
Important Safety Instructions
20
Firewall Settings
23
Specifications23
RF Exposure
24
FCC Compliance
24
Index26
One-Year Limited Warranty
Back Cover
AT&T MicroCell User Guide | Getting Started
Requirements
Frequently Asked Questions
To use the AT&T MicroCell™, you will need:
• Fixed broadband Internet service such as DSL, fiber, or cable.
For best performance, download speeds of at least 1.5 Mbps
and upload speeds of at least 256 Kbps are recommended.
Not compatible with satellite and mobile broadband.
• A dedicated Ethernet port available on your modem or router.
• Computer with Internet access to activate your device.
• Device must be able to access a Global Positioning System
(GPS) signal to verify the device location. Installation near a
window is strongly recommended.
• AT&T 3G, 4G, or 4G LTE wireless handset.
• Post paid wireless plan from AT&T
Package Contents
• AT&T MicroCell™
• Yellow Ethernet
cable
• AC power adapter
• Quick Start
• User Guide
Getting to Know your Device
STATUS INDICATORS
DEVICE CONNECTIONS
Your MicroCell uses indicator lights on the
front of the device to show service status.
Color coded connection ports are located
on the back of the device.
GPS
Power
4
What’s the best location for the
MicroCell?
Your MicroCell works best within three
feet of a window and not in a basement
or closet. You will improve the chances
of receiving a GPS signal when you install
your MicroCell:
• On first floor or above basement level.
• Next to a window with a clear,
unobstructed view of the sky.
• At least one foot away from other
wireless broadcasting devices.
• When the weather is clear (no clouds
or rain).
Will all cell phones work with my MicroCell?
All 3G, 4G and 4G LTE cell phones that
receive wireless service from AT&T will
work with the MicroCell if they are added
online to the MicroCell’s approved user list.
Network
Ethernet
I completed my MicroCell online
activation at the AT&T store. Do I have
to do it again?
No, you can skip Step 3 and proceed to
Step 4 of the setup process.
Power
Ethernet
Do I need to change any settings on
my AT&T cell phone to make it work
with my MicroCell?
No, you don’t have to change anything on
your phone. If your AT&T cell phone
number is on your approved user list, it
should work.
What is an approved user list?
The approved user list contains the phone
numbers of friends, family and associates
that you allow to use your MicroCell while
they are at your home or office. You can only
add people to this list who have an AT&T
wireless service plan. When they make phone
calls, they will use their own minutes and
service plan. To add an AT&T 3G, 4G or 4G LTE
wireless cell phone number to your approved
user list, go to att.com/MicroCell and
manage your settings.
IMPORTANT NOTE: When adding a wireless
number to your approved user list, that
handset will need to be restarted (turned
off and back on again) when in range of your
MicroCell. This is a one-time occurrence and
only needs to be done the first time you add
the wireless number to your approved user
list.
What type of Internet service does the
MicroCell need?
The MicroCell uses high speed fixed
broadband Internet service such as DSL or
cable. For best performance, your service
should have download speeds of at least
1.5 Mbps and upload speeds of at least
256 Kbps. You can use any high-speed
Internet service provider. Not compatible
with satellite or mobile broadband. Contact
your Internet Service Provider if your
Internet service is slower than minimum
requirements.
5
AT&T MicroCell User Guide | Getting Started
Frequently Asked Questions (continued)
Overview
Why did my MicroCell lights go
off during activation?
Your MicroCell automatically checks
for software updates each time you
turn it on. If necessary, the MicroCell
downloads updated software and then
restarts.
How do I move my MicroCell to a new
location?
Use the Quick Start for setup instructions
and then update your account online
with the new address by visiting
att.com/MicroCell and manage your
settings.
This guide will take you step-by-step through configuration,
activation, and confirmation.
Will my MicroCell slow down my network?
The MicroCell takes up very little of your
bandwidth. Downloading music, videos, or
other large files may impact the bandwidth
available for your MicroCell and affect
voice quality.
NOTE: The new location must be in an area
where AT&T is licensed to provide service.
Should I use my MicroCell for data
instead of Wi-Fi?
The MicroCell supports data usage.
However, it is not intended to be a
replacement for your wireless network
(Wi-Fi). Data over Wi-Fi doesn’t affect
your wireless plan and provides best
performance for Wi-Fi capable cell phones
and other devices. The MicroCell is a
great supplement for data on cell phones
that aren’t Wi-Fi capable.
How do I purchase the Unlimited
MicroCell Calling feature?
Go to www.att.com/mywireless. Log
in to your online wireless account, click
the “I want to...” dropdown, hover the
mouse over “Manage my plan & services”,
and click “Add or change a service”.
Scroll down and select “AT&T Unlimited
MicroCell Calling.”
Is there a MicroCell Mobile App?
Yes, you can download the free MicroCell
iPhone App at the Apple App Store. The
app allows you to activate and manage your
MicroCell settings, including adding a new
approved user, changing your location, and
updating your email address.
I have more questions.
For more information about your MicroCell,
visit att.com/MicroCell.
6
STEP 1
ww
Connect your device to the Internet
STEP 2
Power on your device
www
STEP 3
90
MIN
STEP 4
Activate your device online
90
MIN
Wait while your device connects
STEP 5
Confirm your success
7
AT&T MicroCell User Guide | Getting Started
STEP 1
STEP 2
Connect your device to the Internet
Power on your device
Connect your MicroCell to a power outlet with
the AC power adapter.
Connect the yellow Ethernet cable
from the “Ethernet” port on your
MicroCell to your modem or router.
The Power light on the front of the device will come on
immediately. Within a few minutes, other lights will flash
as a GPS signal is located and software is updated.
PLACEMENT TIPS
Your MicroCell works best within three feet of a window and not in
a basement or closet.
You will improve the chances of receiving a GPS signal when you install your MicroCell:
• On first floor or above basement level.
• Next to a window with a clear, unobstructed view of the sky.
• At least one foot away from other wireless broadcasting devices.
• When the weather is clear (no clouds or rain).
www
STEP 3
Activate your device online
If you completed online activation at the AT&T store, proceed to Step 4.
Visit att.com/MicroCell-Activate
and follow the instructions on the screen.
You’ll need the following
• Serial Number (S/N)–it’s on the bottom of the device or the box label.
• Your AT&T wireless phone number/user name or AT&T Access ID, as well
as your password.
• If you haven’t set up an AT&T online wireless account, you’ll need to do so.
E911 SERVICE
You were required to provide the address where the device will be located during the
activation process. The location address you provided is sent to local emergency
responders and must be kept up to date if you move your device. To update your
location address information, visit att.com/MicroCell and manage your settings.
8
9
AT&T MicroCell User Guide | Getting Started
90
MIN
STEP 4
Wait while your device connects
NOTE:
Take a break!
It can take up to 90
minutes from step 1 to
complete activation.
Your device may update
and restart during this
time.
You will receive a text message and email once activation
is complete.
Visit att.com/MicroCell to learn more on how to get the
most out of your MicroCell.
STEP 5
Confirm your success
Your device is configured and working
properly when:
NOTE:
• You receive a text message and an email confirmation.
• The Network light on your MicroCell is solid and green.
• Your cell phone shows “AT&T MicroCell” or “AT&T M-Cell”
instead of “AT&T” as the network provider (as shown below).
AT&T
AT&T MicroCell
or
You may need to
restart your cell
phone for “AT&T
MicroCell” or “AT&T
M-Cell” to appear.
Things to Know
Cell phones may take some time to
switch to the MicroCell
Your cell phone may not immediately
switch to your MicroCell when you enter
its coverage area. Depending on the
signal strength of the AT&T cell tower, the
time for your cell phone to switch to the
MicroCell can vary. It may take seconds or
up to five minutes.
Connecting to the MicroCell doesn’t
always mean unlimited calling
You can purchase AT&T Unlimited
MicroCell Calling for an individual phone
number, your whole account or use your
existing wireless plan minutes. Other
3G, 4G or 4G LTE cell phone owners on
your approved user list also use their
existing wireless plan minutes unless they
purchase the Unlimited MicroCell
Calling feature.
Calls transfer out, but don’t transfer in
Calls transfer from the MicroCell to
the strongest available AT&T cell tower
signal. However, calls initiated on the cell
tower do not transfer to the MicroCell.
NOTE: With the optional Unlimited
MicroCell Calling feature, calls that
originate on the MicroCell and transfer to
a nearby AT&T cell tower continue on as
unlimited.
Restarting fixes most problems
Like many electronic devices, the
MicroCell and your 3G, 4G or 4G LTE
cell phone may occasionally need to be
rebooted (turned off and back on again)
to reestablish their connection to each
other.
AT&T M-Cell
NOTE: Some mobile devices may display network provider information differently.
10
11
AT&T MicroCell User Guide | Troubleshooting
Troubleshooting
STEP 5: Is your Network light solid green?
NO: Follow the steps below in order, until the Network light is solid
green:
If your issue cannot be resolved via the troubleshooting steps provided in this section,
please visit att.com/MicroCell-Help or call AT&T Support at 1-800-331-0500.
Help with activating your MicroCell
WWW
STEP 1: Have you completed online activation?
NO:Go to att.com/MicroCell-Activate
and follow the instructions on the screen.
YES:Go to STEP #2.
YES: R
eturn your MicroCell to the place of purchase for
replacement.
• Restart your MicroCell. Unplug the power adapter from the wall
outlet, wait 10 seconds, then plug it back in. Wait 30 minutes for
the Network light to turn solid green. In rare instances it may
take up to 24 hours.
• You may need to change your modem or router settings.
See the required firewall settings on page 23 or go to
att.com/MicroCell-Help.
NO:Follow the steps below in order, until “AT&T MicroCell” or
“AT&T M-Cell” appears:
STEP 3: Have you waited a full 90 minutes after completing
online activation and connecting your MicroCell to your
broadband connection?
• Make sure your cell phone is 3G, 4G or 4G LTE capable and 3G
service is enabled in your device settings. The MicroCell only
works with AT&T 3G, 4G or 4G LTE enabled cell phones.
lease wait the full 90 minutes. Do not restart your MicroCell
NO: P
prior to 90 minutes as this will delay your activation time.
• Restart your 3G, 4G or 4G LTE cell phone. Turn your cell phone
off and then turn it back on.
YES:Go to STEP #4.
• Make sure your 3G, 4G or 4G LTE cell phone is on the approved
user list for your MicroCell. Go to att.com/MicroCell and
manage your settings.
STEP 4: Is your GPS light solid green?
NO:
Refer to page 5 “What’s the best location for the
MicroCell” for placement tips. Once you have moved the
device, wait 60 minutes for your GPS light to turn solid green.
In rare instances it may take up to 24 hours.
If you need to relocate your MicroCell beyond the reach of
your Ethernet cable, refer to page 14 “My Internet equipment
isn’t near a window and I am unable to get a GPS lock” under
the second bullet.
STEP 6: Does your 3G, 4G or 4G LTE cell phone display “AT&T MicroCell”
or “AT&T M-Cell” on the idle screen (as shown below)?
NO: Go to STEP #3.
MIN
• Make sure the address you used during online activation
matches the location of your MicroCell.
YES: Go to STEP #6.
STEP 2: Is your power light flashing red?
90
YES: Your MicroCell is active and your device is connected successfully.
AT&T
AT&T MicroCell
or
AT&T M-Cell
NOTE: Some mobile devices may display network provider information differently.
YES:Go to STEP #5.
12
13
AT&T MicroCell User Guide | Troubleshooting
Help with activating your MicroCell (continued)
My Internet equipment isn’t near a window and I am unable to get
a GPS lock
• Use a longer Ethernet cable to move your MicroCell closer
to a window with a clear, unobstructed view of the sky.
I can’t get my MicroCell to activate in my basement
• Move your MicroCell to within 3 feet of a window with a
clear, unobstructed view of the sky.
• If your basement does not have windows, then it may
My range of coverage on the MicroCell is limited
be necessary to re-locate the MicroCell to the first floor
or
or above. If necessary, use a longer Ethernet cable
I experience dropped calls on the MicroCell
or a Powerline Ethernet adapter (as described in the
previous solution).
Help after activating your MicroCell
• If using a longer Ethernet cable will not resolve the issue,
then powerline Ethernet adapters are available which use
your electrical outlets to provide Internet connections to
areas away from existing Internet equipment.
For example, if your router is located on a different floor or
part of the house where you want to place your MicroCell,
powerline Ethernet adapters can be used to connect the
MicroCell to the router through your electrical outlets.
Connect the router to one adapter plugged into an
electrical outlet. Then connect the MicroCell to an
adapter plugged into an electrical outlet in another part
of your house so that the two can communicate via the
electrical wiring.
A minimum of two powerline Ethernet adapters are
required—one for the router and one for the MicroCell.
AT&T offers a HomePlug AV starter kit online at att.com/
equipment/accessories/network-equipment.jsp. Similar
devices are also available at local electronic stores.
NOTE: Continue to keep your MicroCell and router
plugged into an electrical outlet using the power cord
provided with each device.
14
My range of coverage on the MicroCell is limited or
I experience dropped calls on the MicroCell
• If your MicroCell is located next to or in close proximity
to another wireless broadcasting device, move the
MicroCell at least one foot away from that device.
1 foot
• If your MicroCell is located:
» On the floor, then move it off the floor and onto a desk
or table;
» In a cabinet or closet, then move it out of the cabinet
or closet;
» Behind or next to any furniture or other insulated or
radiating devices (such as a couch, microwave, flat
panel TV, etc.) that may interfere with the MicroCell’s
broadcasting signal, then move it to a new location
where there is nothing blocking the MicroCell.
• If re-locating your MicroCell does not resolve the issue
or does not apply to you, then run a speed test at
att.com/speedtest to ensure your broadband
connection meets minimum requirements of 1.5 Mbps
download and 256 Kbps upload speeds. If necessary,
upgrade to a higher broadband speed.
6MB
DOWNLOAD
4MB
8MB
THROUGHPUT
2MB
UPLOAD
10MB
15
AT&T MicroCell User Guide | Troubleshooting
Help after activating your MicroCell (continued)
My range of coverage on the MicroCell is limited or
I experience dropped calls on the MicroCell
• If your broadband meets minimum requirements,
then place your MicroCell in a central location of your
residence or in a location where your MicroCell is used
most frequently. If necessary, use a longer Ethernet
cable or a Powerline Ethernet adapter (as described
on page 14 “My Internet equipment isn’t near a window
and I am unable to get a GPS lock” in the second bullet).
• It is possible as you move around your home that your
MicroCell is handing over your call to an AT&T cell tower,
especially as you move further from the MicroCell. To
reduce the potential dropped calls stemming from
this, a new feature is now available to give you greater
control over your MicroCell experience. Please go
to www.att.com/MicroCell and select the “Manage
Settings” tab. Log into the MicroCell web portal with
your Personal or Business account username and
password. On the “Manage your MicroCell settings
page”, select “disable” automatic hand-out. If you
choose to disable automatic hand-out, this will apply to
all numbers on the approved user list.
I am not satisfied with the voice quality on my MicroCell
• Run a speed test at att.com/speedtest to ensure your broadband connection
meets minimum requirements of 1.5 Mbps download and 256 Kbps upload
speeds. If necessary, upgrade to a higher broadband speed.
My MicroCell was active, but now the Network light is flashing green
• Restart your MicroCell. Unplug the power adapter from the wall outlet, wait
10 seconds, then plug it back in. It may take an additional 30 minutes for the
Network light to turn solid green; OR
• If your GPS light is also flashing and you’ve moved your MicroCell from its original
position where it obtained a solid GPS light, then move it back to the original
position.
My cell phone does not display “AT&T MicroCell” or “AT&T M-Cell”
• Restart your 3G, 4G or 4G LTE cell phone. Turn your cell phone off and then turn
it back on.
• If restarting your 3G, 4G or 4G LTE cell phone does not resolve the issue, then
restart your MicroCell. Unplug the power adapter from the wall outlet, wait 10
seconds, then plug it back in. It may take an additional 30 minutes for the Network
light to turn solid green.
NOTE: When automatic hand-out is disabled, MicroCell
calls will drop when the handset is out of MicroCell range.
As such, if you begin a call on your MicroCell, you will need
to stay within range of the MicroCell in order to avoid a
dropped call.
16
17
AT&T MicroCell User Guide | Additional Information
Understanding the Lights on your MicroCell
Status Indicator Light is
Then...
Red
Your MicroCell may need replacement.
Return it to the place of purchase.
Off
A cable may be disconnected. Make sure that all
cables are firmly attached.
Flashing
It is normal for this light to flash for up to
3 minutes. If flashing continues for more than
3 minutes, make sure your MicroCell is
connected correctly and that all cables are firmly
attached. Then, restart all devices.
Status Indicator Light is
Flashing Green
Power
Ethernet
Off
Then...
The MicroCell may be activating or downloading
new software.
During the activation process, it can take up
to 90 minutes for your MicroCell to complete
activation.
If the light is still flashing after 90 minutes, refer
to Step 5 on page 13.
Network
Flashing Red
There may be a problem with your device.
Contact AT&T Support at 1-800-331-0500
for assistance.
The MicroCell is not receiving a GPS signal.
This is normal when connecting your MicroCell for
the first time.
If the light is off after a successful activation,
restart the MicroCell and wait until it acquires a
new GPS signal. You may need to wait up to
60 minutes to get a new signal.
If the light remains off after 60 minutes, contact
AT&T Support at 1-800-331-0500 for assistance.
GPS
Flashing Green
18
If the light is still flashing 60 minutes after
connecting your MicroCell for the first time, your
MicroCell cannot receive a GPS signal. Refer to
Step 4 on page 12.
19
AT&T MicroCell User Guide | Additional Information
Important Safety Instructions
NOTICE TO INSTALLERS:
The servicing instructions in this notice are for use by qualified service personnel only.
To reduce the risk of electric shock, do not perform any servicing other than that
contained in the operating instructions, unless you are qualified to do so.
NOTE TO SYSTEM INSTALLER:
For this apparatus, the cable shield/screen shall be
grounded as close as practical to the point of entry
of the cable into the building. For products sold in
the US and Canada, this reminder is provided to call
the system installer’s attention to Article 800-93 and
Article 800-100 of the NEC (or Canadian Electrical
Code Part 1), which provides guidelines for proper
grounding of the cable shield.
This symbol is intended to alert you that
uninsulated voltage within this product may have
sufficient magnitude to cause electric shock.
Therefore, it is dangerous to make any kind of
contact with any inside part of this product.
Ce symbole a pour but d’alerter toute personne
qu’un contact avec une pièce interne de ce
produit, sous tension et non isolée, pourrait être
suffisant pour provoquer un choc électrique. Il
est donc dangereux d’être en contact avec toute
pièce interne de ce produit.
1) Read, keep and follow instructions.
2) Do not use this apparatus near water.
3) Clean only with dry cloth.
4) Do not block any ventilation openings. Install in
accordance with the manufacturer’s instructions.
5) Do not install near any heat sources such as
radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
CAUTION: To reduce
the risk of electric shock,
do not remove cover
(or back). No userserviceable parts inside.
Refer servicing to qualified
service personnel.
WARNING
TO PREVENT FIRE OR
ELECTRICAL SHOCK, DO
NOT EXPOSE THIS UNIT
TO RAIN OR MOISTURE.
6) Do not defeat the safety purpose of the polarized
or grounding-type plug. A polarized plug has two
blades with one wider than the other. A groundingtype plug has two blades and a third grounding
prong. The wide blade or the third prong are
provided for your safety. If the provided plug does
not fit into your outlet, consult an electrician for
replacement of the obsolete outlet.
7) Protect the power cord from being walked on
or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the
apparatus.
8) Only use attachments/accessories specified by the
manufacturer.
9) Unplug this apparatus during lightning storms or
when unused for long periods of time.
10) Refer all servicing to qualified service personnel.
Servicing is required when the apparatus has been
damaged in any way, such as a power-supply cord or
plug is damaged, liquid has been spilled or objects
have fallen into the apparatus, the apparatus has
been exposed to rain or moisture, does not operate
normally, or has been dropped.
This symbol is intended to alert you of
the presence of important operating and
maintenance (servicing) instructions in the
literature accompanying this product.
Ce symbole a pour but de vous avertir
qu’une documentation importante sur le
fonctionnement et l’entretien accompagne ce
produit.
20080814_Installer800
20
21
AT&T MicroCell User Guide | Additional Information
Important Safety Instructions (continued)
Power source warning
A label on this product indicates the correct
power source for this product. Operate
this product only from an electrical outlet
with the voltage and frequency indicated
on the product label. If you are uncertain
of the type of power supply to your home
or business, consult your service provider
or your local power company. The AC inlet
on the unit must remain accessible and
operable at all times.
Ground the product
WARNING: Avoid electric shock and
fire hazard! If this product connects
to cable wiring, be sure the cable
system is grounded (earthed).
Grounding
provides
some
protection against voltage surges
and built-up static charges.
Protect the product from lightning
In addition to disconnecting the AC power
from the wall outlet, disconnect the signal
inputs.
Verify the power source from the on/off
power light
When the on/off power light is not
illuminated, the apparatus may still be
connected to the power source. The light
may go out when the apparatus is turned
off, regardless of whether it is still plugged
into an AC power source.
Eliminate AC mains overloads
WARNING: Avoid electric shock
and fire hazard! Do not overload AC
mains, outlets, extension cords, or
integral convenience receptacles.
For products that require battery
power or other power sources to
operate them, refer to the operating
instructions for those products.
22
Firewall Settings
Provide ventilation and select a location
• Remove all packaging material before
applying power to the product.
• Do not place this apparatus on a bed,
sofa, rug, or similar surface.
• Do not place this apparatus on an
unstable surface.
• Do not install this apparatus in an
enclosure, such as a bookcase or
rack, unless the installation provides
proper ventilation.
• Do not place entertainment devices
(such as VCRs or DVDs), lamps, books,
vases with liquids, or other objects on top
of this product.
• Do not block ventilation openings.
Service warnings
Protect from exposure to moisture and
foreign objects
Check product safety
Upon completion of any service or repairs
to this product, the service technician
must perform safety checks to determine
that this product is in proper operating
condition.
WARNING: Avoid electric shock
and fire hazard! Do not expose this
product to dripping or splashing
liquids, rain, or moisture. Objects
filled with liquids, such as vases,
should not be placed on this
apparatus.
WARNING: Avoid electric shock
and fire hazard! Unplug this product
before cleaning. Do not use a liquid
cleaner or an aerosol cleaner. Do
not use a magnetic/static cleaning
device (dust remover) to clean this
product.
WARNING: Avoid electric shock
and fire hazard! Never push objects
through the openings in this
product. Foreign objects can cause
electrical shorts that can result in
electric shock or fire.
WARNING: Avoid electric shock!
Do not open the cover of this
product. Opening or removing
the cover may expose you to
dangerous voltages. If you open
the cover, your warranty will be
void. This product contains no
user-serviceable parts.
WARNING: This device has antitampering technology. Attempts
to open the enclosure by
unqualified personnel may render
the device inoperable.
Protect the product when moving It
Always disconnect the power source when
moving the apparatus or connecting or
disconnecting cables.
Installing the MicroCell behind a firewall,
or behind a router with firewall
capabilities, requires the following ports
be opened to prevent the firewall from
blocking communication with the network.
123/UDP: NTP timing (NTP traffic)
443/TCP: HTTPS over TLS/SSL for
provisioning and management traffic
4500/UDP: IPSec NAT Traversal (for all
signaling, data, voice traffic)
500/UDP: IPSec Phase 1 prior to NAT
detection (after NAT detection, 4500/UDP
is used)
4500/UDP: After NAT detection, 4500/
UDP is used
NOTE: Customers attempting to connect
a MicroCell on their corporate Internet
connection may experience connection
issues. The MicroCell is designed
to function using a direct Internet
connection.
Specifications
Device Specifications
Power Supply: 100-120 VAC, 15 W; 12 VDC,
1.25 A Output
Status Indicators: Power, Ethernet, GPS,
Network
Dimensions (H x D x W): 8.5 in. x 6.3 in. x 1.5
in. (at top), 4 in. (at legs)
Unit Weight: 1 lb 2 ounces (AC power
adapter not included)
Ambient Temperature Range: 0º to 38ºC
32º to 100ºF
23
AT&T MicroCell User Guide | Additional Information
RF Exposure
FCC Compliance
NOTE: This transmitter must not be
collocated or operated in conjunction
with any other antenna or transmitter.
This equipment should be installed and
operated with a minimum distance of 7.9
inches (20 cm) between the radiator and
your body.
United States FCC Compliance
This device has been tested and found to
comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against such
interference in a residential installation.
This equipment generates, uses, and
can radiate radio frequency energy. If not
installed and used in accordance with
the instructions, it may cause harmful
interference to radio communications.
However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment OFF and ON, the
user is encouraged to try to correct the
interference by using one or more of the
following measures:
• Reorient or relocate the receiving
antenna, if applicable.
• Increase the separation between the
equipment and receiver.
• Connect the equipment into an outlet
on a circuit different from that to which
the receiver is connected.
• Consult the service provider or an
experienced radio/television technician
for help.
The phone numbers listed are for FCC
related questions only and not intended
for questions regarding the connection or
operation for this device. Please contact
your service provider for any questions
you may have regarding the operation or
installation of this device.
Any changes or modifications to this
product not expressly approved by Cisco
Systems, Inc., could void the FCC approval
and negate the user’s authority to operate
the equipment.
This device complies with RSS-132 and
RSS-133 of the Industry Canada Rules.
United States
This equipment complies with FCC
RF exposure limits set forth for an
uncontrolled environment. This system
has been evaluated for RF exposure
for humans in reference to ANSI C 95.1
(American National Standards Institute)
limits. The evaluation was based on
evaluation per ANI C 95.1 and FCC OET
Bulletin 65C rev 01.01. The minimum
separation distance from the antenna/
radiator to a general bystander is 7.9
inches (20 cm) to maintain compliance.
This transmitter must not be collocated
or operating in conjunction with any other
antenna or transmitter.
The availability of some specific channels
and/or operational frequency bands are
country dependent and are firmware
programmed at the factory to match the
intended destination. The firmware setting
is not accessible by the end user.
Canada
This equipment complies with IC
RF exposure limits set forth for an
uncontrolled environment. This system
has been evaluated for RF exposure for
humans in reference to Canada Health
Code 6 (2009) limits. The evaluation was
based on evaluation per RSS-102 Rev 4.
The minimum separation distance from
the antenna to general bystander is 7.9
inches (20 cm) to maintain compliance.
24
The information shown in the FCC
Declaration of Conformity paragraph
below is a requirement of the FCC and is
intended to supply you with information
regarding the FCC approval of this device.
Declaration of Conformity
This device complies with Part 15 of FCC
Rules. Operation is subject to the following
two conditions: 1) the device may not cause
harmful interference, and 2) the device
must accept any interference received,
including interference that may cause
undesired operation.
AT&T MicroCell™
Product: Femtocell
Model: DPH–154
Manufactured by: Cisco Systems, Inc.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044 USA
Telephone: 770-236-1077
Canada EMI Regulation
This Class B digital apparatus complies with
Canadian ICES-003.
Cet appareil numérique de la class B est
conforme à la norme NMB-003 du Canada.
Software Use
The software incorporated in your
device is protected by copyright law
and furnished to you under a license
agreement. You may only use or copy this
software in accordance with the terms of
your license agreement. In connection
with your purchase of this product you
were offered a copy of the Software End
User License Agreement, including open
source licenses and notices. If you would
like to have additional copies of this
document please go to: http://www.att.com/
MicroCellEndUserLicense.
Disclaimer
Warranty herein, all document
files and software of these suppliers
are provided “As Is” with all faults. Cisco
and the above-named suppliers disclaim
all warranties, expressed or implied,
including, without limitation, those of
merchantability, fitness for a particular
purpose and noninfringement or arising
from a course of dealing, usage, or trade
practice. In no event shall Cisco or it’s
suppliers be liable for any indirect, special,
consequential, or incidental damages,
including, without limitation, lost profits or
loss or damage to data arising out of the
use or inability to use this manual, even if
Cisco or its suppliers have been advised of
the possibility of such damages.
Operation is subject to the following two
conditions:
• This device may not cause harmful
interference.
• This device must accept any interference
received, including interference that may
cause undesired operation.
20100527 FCC Standard
25
AT&T MicroCell User Guide | Additional Information
Index
A
Activation
AT&T Store 5, 9
Steps 7-11
Website 10, 12
Approved User List 5
B
Broadband/Internet Service
Impacts to 6
Providers 4, 5
Requirements 4, 5, 15, 16
Speed Test 15, 17
C
Cell Phone
Call Transfers 11
Display 11, 13, 17
Requirements 5, 13
Settings 5
Connecting the MicroCell
To a Modem 8
To a Router 8
Customer Support 12, 18, 19
D
Declaration of Conformity 25
Dropped Calls 15
E
E911 Service 8
Ethernet Cable 4, 8, 12, 14, 16, 18
Ethernet Light 4, 18
26
F
Firewall Settings 23
Frequently Asked Questions 5-6
G
Getting to Know your Device 4
GPS Light/Signal 4, 5, 9, 12, 14, 18
H
Hardware Ports 4
Help
Activating MicroCell 12-14
After Activating MicroCell 15-17
Customer Support 12, 18, 19
Frequently Asked Questions 5-6
HomePlug AV 14
I
Internet Service/Broadband
Impacts to 6
Providers 4, 5
Requirements 4, 5, 16, 17
Speed Test 15, 17
L
Lights/Status Indicators
Ethernet 4, 18
GPS 4, 5, 9, 12, 14, 18
Labels 4
Network 4, 10, 13, 17, 19
Power 4, 9, 12, 18
Location of MicroCell 5, 8, 14, 15
M
MicroCell
Moving 6
Location/Placement 5, 8, 15
Return/Replacement 12, 18
Serial Number 10
Modem Settings 13, 23
Mobile App 6
N
Network Light 4, 10, 13, 17, 18
O
Online Activation 9, 12
Overview 7
P
Placement of MicroCell 5, 8, 14, 15
Basement 5, 14
Power Light 4, 9, 12, 18
Powerline Ethernet Adapters 14, 16
R
Range of Coverage 15, 16
Restart
Cell phone 11, 13, 17
MicroCell 11, 13, 17
Return/Replacement 12, 18
Requirements 4
RF Exposure 24
Router Settings 13, 23
S
Safety Instructions 20-23
Satellite Internet 4, 5
Serial Number 9
Specifications 23
Speed Test 15, 17
T
Troubleshooting 12-18
Activating MicroCell 12-14
After Activating MicroCell 15-17
Customer Support 12, 18, 19
Website 12, 13
U
Understanding Lights on your MicroCell
18-19
Unlimited MicroCell Calling Feature 6, 11
V
Voice Quality 6, 17
W
Wait Period (90 minutes) 10, 12, 18, 19
Website
Activation 9, 12
Speed Test 15, 17
Help/Troubleshooting 12, 13
MicroCell Home Page 5, 6, 8, 9, 12, 13
Wi-Fi 6
27
One-Year Limited Warranty
AT&T warrants to the first retail purchaser of this MicroCell device that should this product
or any part be proved defective in materials or workmanship, from date of purchase, as
evidenced by a register receipt or other valid proof of purchase for a period of one (1)
year, then it will be subject to the terms of this one-year limited warranty. Such defects will
be repaired or replaced without charge for parts or labor directly related to the defect.
LIMITATIONS AND EXCLUSIONS: This warranty does not apply to any cost incurred for
removal or reinstallation, or to any product or part thereof which has suffered through
normal wear and tear, alteration, improper installation, physical abuse, misuse, neglect
or accident. Nor does it cover defects caused by shipment to an AT&T service center, or
repair or service of the product by anyone other than an AT&T service center. Damage
resulting from an act of God, including but not limited to fire, flood, earthquake and other
natural disasters will be excluded. This limited warranty is in lieu of all other warranties,
express or implied either in fact or by operations of law, statutory or otherwise, including,
but not limited to, any implied warranty of merchantability or fitness for a particular use.
AT&T does not authorize any other person to assume any liability beyond the warranty
herein described. In no event, whether based in contract, tort or any other legal theory,
shall AT&T or any of its agents or sellers be liable for incidental, consequential, indirect,
special, or punitive damages of any kind resulting from the use of this product, including
but not limited to interrupted or incomplete phone calls, omission or negligence arising
out of any breach of this warranty. In no event shall AT&T or its agents or sellers be liable
for any damages however defined in an amount in excess of the purchase price.
The specifications and information regarding the products in this manual are subject to
change without notice. All statements, information, and recommendations in this manual
are believed to be accurate but are presented without warranty of any kind, express or
implied. Users must take full responsibility for their application of any products
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its
affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to www.
cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their
respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other
AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T
affiliated companies. Product and service availability is subject to change without notice.
Portions © AT&T Intellectual Property. Portions © Cisco and/or its affiliates.
All rights reserved.
© 2013 Cisco Systems, Inc. All rights reserved.
Cisco Systems, Inc.
5030 Sugarloaf Parkway, Box 465447
Lawrenceville, GA 30042
678.277.1120 www.cisco.com
October 2013
Part Number 4030453 Rev G
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