Rockwell Automation Classroom Toolkit User Guide

Rockwell Automation Educational Support Program

Classroom Toolkit & Support User Guide

This guide is for active participants of the Educational Support Program only and may not be distributed to non-authorized users.

Global Commercial Programs

Welcome

Overview

Classroom Toolkit Contents

Commercial Programs FAQ

EDU Revs and Activation FAQ

Telephone Support

Online Support

Software, Firmware and Other Updates

Technical Reference Library on DVD

Supported Products

Upgrade Options

International Numbers

RSTechED

Knowledge Network – Online Learning Series

2

Welcome

To the Rockwell Automation Educational Support Program

Dear Partner,

Rockwell Automation is pleased to have you participate in the Educational Support Program.

We recognize the value your school provides in applying our technologies to implement customer solutions, and thank you for your support and continued participation in this Program.

For more detailed information on the Program, please visit the Commercial Toolkit Programs section of our extranet site located at www.software.rockwell.com/extranet/programs/

index.cfm. This site requires a login and password. If you have not already done so, please register for an extranet account to enable access. Your password and login will be returned to you within 2 business days. We recommend that you regularly visit this site to learn the latest Program and product details. In many cases we will only be distributing information via e-mail or posting it on the extranet.

Your Toolkit contains:

• Activation Certificate containing the serial number and product key to activate the software included in your Toolkit license (enclosed in a red envelope).

• Revs media containing installation software for the products included in the Classroom

Toolkit license (see Contents, this guide). Please note, the most recent updates may need to be downloaded from the support website at http://www.rockwellautomation.com/support.

• Classroom Toolkit & Support User Guide including Contact information, Toolkit Contents,

FAQ, Instructions for using the Rockwell Automation Support Center, Knowledgebase, contacting Technical Support, and other important information designed to help you make the most of your program benefits and toolkit license.

For product release notes and system requirements, please see the Rockwell Automation

Internet at http://www.rockwellautomation.com/rockwellsoftware.

If the toolkit license your company purchased includes Support, you will receive an e-mail containing your toolkit support entitlement information and credentials via PDF attachment following the toolkit order shipment. The PDF is formatted to print directly onto Avery

Stock Number 5371 so you can print cards to carry with you and/or distribute electronically to your engineers who use the Toolkit software. The eWallet Cards PDF will also be posted under Find My Stuff in your Knowledgebase Profile. Please allow 10-14 days for receipt. The registered participant site will be able to use the Toolkit serial number to

obtain support in the interim. You may reach the Channel Development Team via e-mail at [email protected] or by phone at (0) 01.414.382.8360.

Sincerely,

Channel Development Team

Rockwell Automation

Overview

Use the instructions provided in this User Guide to obtain efficient service and maximize the benefits of your Toolkit license. Providing your authorization number for support and serial number(s) for product updates will expedite service delivery.

Support information specific to the Program and license purchased (support level, serial number(s), authorization number(s), etc.) can be verified online on the Partner (RS) Extranet at http://www.software.

rockwell.com/extranet/programs/spqinfo.

Make sure you sign up on our Knowledgebase

(http://www.rockwellautomation.com/

knowledgebase/) to receive proactive notification of product updates and tech notes! See page 17 for additional Knowledgebase information.

Contents

1 Classroom Toolkit Contents

2 Commercial Programs FAQ

3 EDU Revs and Activation FAQ

4 Telephone Support

5 Online Support

6 Software, Firmware and Other Updates

7 Technical Reference Library

8 Supported Products

9 Upgrade Options

10 International Numbers

11 RSTechED

12 Knowledge Network – Online Learning Series

3

4

1

Classroom Toolkit Contents

Product*

Arena Basic Edition (BE)

1 RSLadder 5

1

RSLadder 500

RSLinx Classic Gateway

RSLinx Enterprise

RSLinx Lite Communications Drivers

RSLogix 5 Professional Edition

RSLogix 500 Professional Edition

RSLogix 5000 Professional Edition

RSLogix 5000 PIDE Autotune

RSLogix 5000 APC Config with one Controller License

RSLogix 5000 GuardLogix Safety Editor

RSLogix 5000 Multi-Language Pack Option (FBD,SFC,ST)

RSLogix 5000 PhaseManager

RSLogix Architect

RSLogix Emulate 5000™ Processor Emulation

RSLogix Emulate 500™ SLC 500 Processor Emulation

RSLogix Emulate 5™ PLC-5 Processor Emulation

RSLogix Micro Developer

RSNetWorx for ControlNet

RSNetWorx for DeviceNet

RSNetWorx for EtherNet/IP

RSNetWorx MD for ControlNet

RSNetWorx MD for DeviceNet

RSNetWorx MD for EtherNet/IP

RSFieldbus 1024 FB Base Configuration Software

SoftLogix 5860

A-B Panel Builder for STD PV’s; E PV’s

UltraWARE

DriveTools SP - includes DriveExecutive & DriveObserver

2 DriveExplorer

InView Messaging Software

PicoSoft Pro

IntelliCENTER Software

Connected Components Workbench

FactoryTalk Batch 60 Units - includes Material Track

FactoryTalk Historian Classic for Batch

FactoryTalk Scheduler Pro

FactoryTalk Scheduler Viewer

Catalog Number  Activation Key Name

9502ARBEENE

9324RL5LDRENE

9324RL0LDRENE

9355WABGWENE

9355RSLETENE

N/A

9324RL5700NXENE

9324RL0700ENE

9324RLD700NXENE

9323ATUNEENE

9324RLDAPCENE

9324RLDGLXE

9324RLDMLPE

9324RLDPME

9326LGXARCHENE

ArenaBE.exe, ArenaBas.tpo,

Arena14.bit, Arena13.bit

RSLD532.OCX

RSLAD32.OCX

RSLINX.GW

RSLE10.RUN

n/a - On EDU Revs or Online

RSLgx5P.EXE

RS500P.EXE

RS5K_700.EXE

RS5KTUNE.EXE

rs5k_apc.exe

RS5K_GLX.EXE

RS5K_MLP.EXE

RS5K_EPH.EXE

RSARCH.EXE

9310WED200ENE

9310WE0200E

9310WE5200E

9324RLM0800ENE

9357CNETL3

9357DNETL3

9357ENETL3

9357CNETMDAD3E

WED32.EXE

WE032.EXE

WE532.EXE

RSMICROD.EXE

RSNTWCN3.EXE

RSNTWDN3.EXE

RSNTWEN3.EXE

RSNTWMC3.EXE

9357DNETMDAD3E

9357ENETMDAD3E

9308RSFB1024ENE

RSNTWMD3.EXE

RSNTWME3.EXE

RSFBUS.1024, RSFOPC.1024

1789L60 SftLgx58.60

2711ND3; 2711eND1 N/A - On EDU Revs or Online

2098UWCPRG

93034DTS01ENE

93064EXP02ENE

N/A - On EDU Revs or Online

N/A - On EDU Revs or Online

N/A - On EDU Revs or Online

2706PSW1

1760PICOSOFTPRO

2101AINTLCNTR

9328CCWDEVENE

9358FTB060ENE

9358BHIST02ENE

9358SCHENE

9358SCHVWENE

N/A - On EDU Revs or Online

N/A - On EDU Revs or Online

N/A - On EDU Revs or Online ccw.exe

BCHBDL60.EXE, UNIT01.EXE

MTRACK.EXE

BHIST2.EXE, Hist300.exe,

Histhauth.EXE

RSSCHDAU.EXE, RSSCHCTP.EXE

RSSCHDVW.EXE

* Please see the Read Me files on your Revs media for important pre-built serialization, and product-specific installation requirements.

1 Not FactoryTalk Activation compatible at this time, Legacy (EVRSI) activation only, by request only

2 Connected Component Workbench (v1.02 and higher) is replacing DriveExplorer and is the preferred configuration tool for PowerFlex drives.

DriveExplorer will be discontinued sometime in 2012 and no further updates will occur after that time. When discontinued, it will be posted as freeware on the LV Drives Web Updates site (http://www.ab.com/support/abdrives/webupdate/software.html). DriveExplorer will still be needed for use with legacy SCANport products (1305, 1336, etc.) since Connected Component Workbench only supports PowerFlex (and newer) drives.

Note: All Toolkit software is the property of Rockwell Automation and may not be resold, transferred, used in a production or manufacturing capacity, or used to conduct end user customer training. For product release notes and system requirements, please see our web site at http://www.rockwellautomation.com/rockwellsoftware/.

Product* Catalog Number  Activation Key Name

FactoryTalk Gateway Distributed 70000 w/RSLinx Enterprise 9355OPD2500LENE RSOPCD.70000

FactoryTalk Historian ActiveView Client 9518HAVENF Aview.1

FactoryTalk Historian Classic Server 70K

FactoryTalk Historian Site Edition Server –

2,500 RA Data Points

9358HSTS2500

9518HSERA2K5

FactoryTalk Historian SE Server – 500 3rd-Party Data Points 9518HSE3RD500

Hist70k.exe, Histauth.exe

FHLD.2500, VPHstBdl.ext

FactoryTalk Historian ProcessBook Authoring Client

FactoryTalk Historian DataLink Excel Reporting Tool

FactoryTalk Historian BatchView Add-in

9518HPBENF

9518HDLENF

9518HBAVENF

PTY3.500, VPHstBdl.ext

N/A

N/A

N/A

FactoryTalk Historian SQC ProcessBook Add-in

FT Historian Site Edition - 5,000 tags

FactoryTalk Historian Site Edition Advanced Server

FT Historian Server Interface

FactoryTalk Transaction Manager COM+Connector

FactoryTalk Transaction Manager Pro 70K Tags

FactoryTalk Transaction Manager Standard 5K Tags

Emonitor (Enshare) Enterprise 500 Tag

Emonitor/Odyssey Workstation 500 Tag

(EMONITOR/OD BSC WRKST 500 NL)

EMONITOR/ODYSSEY DLX FA 500 CN

9518HSAENF

9518HSE5K

9518HSEADV

9518HINSE2SE

9356SQLCOMPLS

9356PRO2500

9356STD2350

N/A

FHSE.5000

FHSE.Advanced

FHSE.H2H

RSSQLPRO.MTS

RSSQLPRO.70K

RSSQLSTD.05K

9309ENSH500ENF emonensh.emt, emon0500.emt,

CMMSGWAY.EMT, emonrlst.emt, emonanys.emt, emontweb.emt, plantlnk.emt, emonchdb.emt,

Emweblul.emt

9309ODBS500ENE emon0500.emt, emonodbc.emt, emonchdb.emt

9309ODDX500ENF emonoddx.emt, emon0500.emt, emonanys.emt, emonchdb.emt

FactoryTalk AssetCentre Server

FactoryTalk AssetCentre 1000 Addtl Assets

FactoryTalk AssetCentre Disaster Recovery

FactoryTalk AssetCentre Process Device Configuration

9515ASTSRVRENE AC.SERVER

9515ASTCAP1000E AC.TLK1000

9515ASTDRROKENE AC.DRROK

9515ASTPRDCFENE AC.CFGINSTR

FactoryTalk AssetCentre Disaster Recovery for ABB Robot 9515ASTDRABBENE AC.DRABBR

FactoryTalk AssetCentre Disaster Recovery for

Remote Computers

9515ASTDRRCENE AC.DRRC

FactoryTalk AssetCentre Disaster Recovery for Siemens S7 9515ASTDRSMNS7 AC.DRSMNS7

FactoryTalk AssetCentre Disaster Recovery for Siemens S5 9515ASTDRSMNS5 AC.DRSMNS5

FactoryTalk AssetCentre Disaster Recovery for Generic FTP 9515ASTDRFTP AC.DRFTP

FactoryTalk AssetCentre Disaster Recovery for Fanuc Robot 9515ASTDRFNCENE AC.DRFANUCR

FactoryTalk AssetCentre Disaster Recovery for

Motoman Robot

FTEM Manager (FT EnergyMetrix Manager)

9515ASTDRMTNENE AC.DRMOTOMR

9307FTEMMENE FTEM.MGR

OPC Connectivity for FTEM

Real Time option for FTEM

Charts Plus for FTEM

Reports Plus for FTEM

10 meter bundle for FTEM

RSPower32 Works

9307FTEMOPC

9307FTEMRT

9307FTEMCHT

9307FTEMRPT

9307FTEM10

9307RSP32WENE

FTEMOPC.OPT

FTEMRT.OPT

FTEMCHT.OPT

FTEMRPT.OPT

FTEM10.MTR

RSP32WKS.EXE

Note: All Toolkit software is the property of Rockwell Automation and may not be resold, transferred, used in a production or manufacturing capacity, or used to conduct end user customer training. For product release notes and system requirements, please see our web site at http://www.rockwellautomation.com/rockwellsoftware/.

5

6

Classroom Toolkit Contents

Product* Catalog Number  Activation Key Name

1

1

1

1 RSTrainer for RSLinx Software

RSTrainer for RSLogix 5000 Software —

Offline Programming

RSTrainer for RSLogix 5000 Software —

Online Monitoring

RSTrainer for RSLogix 5 Software

9393RSTLINX RST2KLNX.CBT

9393RSTLX5KOFF RST5KOFE.CBT

9393RSTLX5KON RST5KONE.CBT

9393RSTLX5 RST2K5.CBT

9358PLTM2600ENE Pltm200.exe, PltmAuth.exe, FactoryTalk Metrics Server 200 Workcell

FT Metrics/FT Historian Classic Single-User

Runtime Client License

FactoryTalk VantagePoint EMI Server

(with user-supplied MSSQL)

- includes FT VantagePoint Dashboard Builder

9358BIZ1C0PENE RSBWRTSU.EXE

9521VPSERVERENE VPEMISRV.sys, VPNmUser.lmt,

VPFctTlk.con, VPInSql.hst,

VPOSIPI.hst, VPProf.hst,

VPOpcHda.hst, VPOpcDa.rt,

VPDb.con, VPMsSql.db,

VPOledb.db, VPOracle.db,

VPCalc.con, VPInc.con, VPTags.con,

VPStore.pgn, VPFlash.pgn,

VPReport.pgn, VPTbldr.cln,

VPSqlclr.cln, VPStore.inf,

VPCalc.inf, VPTags.inf,

VPLimit.db, VPOdbc.db

FactoryTalk VantagePoint 1 Named User Client 9521VPNL01ENE VPNmUser.lmt

FactoryTalk VantagePoint 3rd-Party Historian Connector 9521VPHSCENE VPLimit.hst

FactoryTalk VantagePoint 3rd-party Real-time Connector 9521VPRTCENE

FactoryTalk VantagePoint EMI Database Connector

VPLimit.rt

9521VPEMDBCENE FTVPEEDBConnector, VPLimit.db,

VPMsSql.db, VPOledb.db,

VPOracle.db, VPOdbc.db, VPDb.con

FactoryTalk VantagePoint EMI SharePoint Web Parts

FactoryTalk View Machine Edition Station

Runtime 500 Displays

FactoryTalk View SE Client

9521VPSHRPNTENE n/a - On EDU Revs or Online

9701VWMR500AENE RSVME.500

9701VWSCWAENE RSVSECLI.RW

2

FactoryTalk View SE Station Unlimited Display 9701VWSB000AENE RSVSE.MAX

FactoryTalk View Server Unlimited Display 9701VWSS000AENE RSVSESRV.MAX

FactoryTalk View Studio for FactoryTalk View Enterprise 9701VWSTENE RSV.STUDIO

FactoryTalk View Studio for Machine Edition

FactoryTalk ViewPoint

KEPServer Enterprise

9701VWSTMENE RSVME.STUDIO

9522VWP50RENE FTVWPCLI.RO

9301OPCSRVENE KEPSERVR.EXE

RSView32 Active Display Dedicated Client

RSView32 Active Display Floating Client

RSView32 Active Display Floating View Client

RSView32 Active Display Server

RSView32 Messenger Pro™

RSView32 WebServer™

RSView32 Works 100K

9305RSVADDCENE RSVRADS.GCS

9305RSVADFCENE RSVRADS.CLI

9305RSVADFVCENE RSVRADS.ROC

9305RSVADSENE RSVRADS.SVR

9301MSGRPROENE RSVMSGR.PRO

9301RSVWSENE

93012SE2500

RSVHTML.SRV

RSVIEW.D70K

1 The RSTrainer Products contained in your Toolkit do not support borrowability at this time (RSTrainer activations cannot be checked out or run disconnected from the server on which the .LIC file resides).

2 We’re sorry, 24x7 support is not currently available for this product

Note: All Toolkit software is the property of Rockwell Automation and may not be resold, transferred, used in a production or manufacturing capacity, or used to conduct end user customer training. For product release notes and system requirements, please see our web site at http://www.rockwellautomation.com/rockwellsoftware/.

Product* Catalog Number  Activation Key Name

Power & Energy Management Tools

(PEMS Accelerator Toolkit)

Transim • Web-based engineering tool for drive simulations N/A for reflective wave and harmonic applications

IASIMP-SP014-EN-C n/a - On EDU Revs or Online n/a – Available Online

1

Connected Components Building Blocks;

CC Accelerator Toolkit

CC-QR001x-MU-C n/a - On EDU Revs or Online

Dynamix Surveillance Accelerator Toolkit

Drives and Motion Accelerator Toolkit

Water Wastewater Accelerator Toolkit

EtherNet/IP Capacity Tool

IASIMP-SP010

N/A n/a – Available Online n/a – Available Online

1

IASIMP-SP017A-EN-C n/a - On EDU Revs or Online

IASIMP-SP012A-EN n/a – Available Online

1

1 n/a – Available Online 1 n/a – Available Online

1 n/a – Available Online 1

Integrated Architecture Top 50 Design Points

Safety Accelerator Toolkit

Product Selection Toolbox: CenterONE,

Current Program Updater

Product Selection Toolbox: eCADWorks & eCADWorks Clipboard

N/A

SAFETY-CL002

PST-SG001E-EN-V

PST-SG001E-EN-V

Product Selection Toolbox: Integrated Architecture Builder PST-SG001E-EN-V

Product Selection Toolbox: MCS Star, Proposal Works,

Rail Builder

PST-SG001E-EN-V

Product Selection Toolbox: Motion Analyzer &

Motion Selector

PST-SG001E-EN-V n/a – Available Online n/a - On EDU Revs or Online n/a – Available Online

1

1 n/a - On EDU Revs or Online

1

Available online at http://www.rockwellautomation.com/en/e-tools

Note: All Toolkit software is the property of Rockwell Automation and may not be resold, transferred, used in a production or manufacturing capacity, or used to conduct end user customer training. For product release notes and system requirements, please see our web site at

http://www.rockwellautomation.com/rockwellsoftware/

7

8

2

Commercial Programs FAQ

Q

What is the objective of the

Educational Support Program?

A

The purpose of the Educational Support

Program is to provide accredited educational institutions & students with economical access to Rockwell Automation hardware, software, and training tools. These tools help accredited educational institutions incorporate Rockwell

Automation technology into their course curriculum and classroom environments as a preferred standard.

Q

Where do I find Program details?

A

For Program information, please log-on to the Partner (RS) Extranet at www.software.

rockwell.com/extranet and access the Channel

Programs page from the left-side navigation pane. If you do not already have an account, sign up for a login ID and password. On the extranet you will find information on the Programs, tools to help you with our products, your Partner

Summary Report, Newsletter Archives, and other details on our products and services that are only available to Program Participants. If you haven’t had a chance to browse the extranet, please take a moment to do so, as extranet access is one of the benefits provided to you with Program participation.

Q

Can a participant buy multiple Toolkits?

A

Yes. However, the Classroom Toolkit license is available in 1-, 3-, 5-, and 10-install increments, and it will be easier for you to administer your installs & activations if you license the toolkit in the highest available install increments to achieve the total number of installs you need.

Q

What about software that a Program participant already owns?

A

Program Participants that have existing software purchased outside the Toolkit offering can obtain a TechConnect contract. Furthermore, existing software can be brought into support and resold to their customers. For more information go to www.rockwellautomation.

com/support.

Q

Can I trade in existing software to get a discount on the Toolkit offering?

A

No. However existing software purchased at list price may be resold to end customers to offset Program costs.

Q

Do I need additional TechConnect contracts for GML, PLC2 or PLC3 software if the Toolkit license my company purchased includes support?

A

Yes. Toolkit Support does not include

Legacy Support. Participants may purchase a

Legacy Support contract through your local

Rockwell Automation sales office or Authorized

Distributor.

Q

Can a company buy one Toolkit with

8-5 Phone Support and another Toolkit with

24x7 Phone Support?

A

No. All participants will need to purchase all of their Toolkits with matching support levels. Please see the Program Guide for more information.

Q

Will a participant be able to upgrade a standard Support option to 24x7, and/or

System Support at a later time?

A

Yes. Please contact your local Distributor or Rockwell Automation sales office for pricing and availability.

3

EDU Revs and Activation FAQ

Q

What is EDU Revs?

A

EDU Revs is DVD media that contains the most recent revisions of the most commonly used Rockwell Automation software products.

EDU Revs media is provided for software product installation and update purposes, only to active participants of the Rockwell Automation commercial toolkit programs and authorized channel partners.

• EDU Revs is provided to participating schools for in-school classroom instructional use only, and external customer distribution is prohibited. Distribution to customers may result in program termination.

• You will have activations to the products that are included in the classroom toolkit license type purchased by your company (see your

Contents document).

Please Note: The software provided on Revs is the property of Rockwell Automation and may not be resold, transferred, or used in a production or manufacturing capacity.

Q

Who can use Revs?

A

Revs is restricted to use by active participants of the Rockwell Automation commercial toolkit programs and authorized channel partners only. External customer distribution is prohibited. Distribution to customers may result in program termination.

Q

Can I use Revs to update my customers?

A

No. That would violate the license agreement. Revs is provided to authorized channel partners for internal development use only and is not intended for end customer use.

Distribution to customers may result in program termination.

Q

When is Revs released?

A

Revs is currently once annually in conjunction with the Rockwell Automation fiscal year.

Q

Where can I find product release notes and system requirements?

A

In the Help File of each product, or please see our website at http://www.rockwell

automation.com/rockwellsoftware/.

Q

What if a product revises between

Revs releases?

A

If you require software updates between

Revs releases, you can download the latest release of the software online.

• Go to: http://www.rockwell

automation.com/support/ and select

Downloads/ Software Updates

• Select the software product to download

• Enter your active license serial number and registered company name

• Follow the download instructions

Q

Will I be able to activate all products contained in Revs?

A

No. Which products you can activate depends on the contents of your license. Some products have third-party licensing restrictions prohibiting inclusion in internal development licenses. However, these products may be included on Revs for update and demo purposes.

Q

How is the Toolkit license activated?

A

The Toolkit license uses FactoryTalk

Activation.

FactoryTalk Activation is part of the Rockwell

Automation FactoryTalk Services Platform.

It allows FactoryTalk enabled products to be activated via files generated by Rockwell

Automation over the Internet. It eliminates the dependency on physical media to initiate activation. As a result, software activations can be delivered, distributed, stored, backed-up and moved electronically.

Activation files can be created with the

FactoryTalk Activation Manager software or retrieved online from the Rockwell

Automation licensing site at https://activate.

rockwellautomation.com/ and hosted to your local server, machine, or a USB dongle.

9

10

EDU Revs and Activation FAQ

For help with activation, click Help in the upper right corner of the FactoryTalk Activation

Manager, or visit our Activations Support site at

http://www.rockwellautomation.com/support/ activations.html.

Q

What do I need to activate my software electronically?

A

To activate your software electronically you will need:

• A computer with an Internet connection and web browser (or email, telephone, or fax capability).

• FactoryTalk Activation Manager software

(the FactoryTalk Activation Manager software application is included on your Revs media).

• The software serial number and product key

(printed on the Activation Certificate document, enclosed in a red envelope included with the software media).

Q

Who do I call if I need activation support?

A

If you experience a hard disk failure or an activation related problem, please contact

Rockwell Automation Technical Support at www.

rockwellautomation.com/knowledgebase or by phone at 440-646-3434. For local contact information, please see page 22, or use our online Worldwide Locator.

For more information about FactoryTalk

Activation, visit our Activations Support site at:

http://www.rockwellautomation.com/support/ activations.html.

Q

What if I need help installing a product?

A

Start with the Rockwell Automation

Knowledgebase for 24/7 technical information and assistance:

• View technical/application notes

• Obtain software patches

• Subscribe for product/service email notifications

• Ask questions, and much more!

Or contact our Support Center at 440-646-3434.

For local contact information, please see page 22, or use our online Worldwide Locator.

Q

Where can I find product manuals and release notes?

A

The Rockwell Automation Technical

Reference Library is included on the Revs media, and contains product manuals, technical notes, and Knowledgebase files for on-demand installation assistance. You can also visit our website at www.rockwellautomation.com/

rockwellsoftware/.

Q

Does the Toolkit use concurrent activations?

A

Yes. Toolkits use concurrent activation.

A concurrent activation locks the software activation to an Activation Server Computer. The

Activation Server manages a pool of activations and shares them with client computers over a network connection.

Q

What is the minimum version of the

FactoryTalk Activation Tool I need to use with my Toolkit?

A

We encourage participants to use the latest version of FactoryTalk Activation Manager. The latest version of FactoryTalk Activation Manager is on your Revs media, or can be downloaded from our website at https://activate.

rockwellautomation.com/.

Q

Will my Toolkit have one serial number with FactoryTalk Activation?

A

Yes. You will have one serial number per

Toolkit catalog number ordered. A Toolkit license serial number includes individual activation keys for the software products contained in the bundle. Your Toolkit license may include multiple installs under the same serial number depending on the number of installs purchased.

Q

Can FTView Studio be borrowed in the Toolkit?

A

Yes. The Toolkit license is concurrent so most bundled components in the Toolkit license can be borrowed.

EDU Revs and Activation FAQ

Q

Is it possible to open two instances of

RSLogix 5000, for example, one in v18 and another in v19, using a single FactoryTalk

Toolkit activation?

A

Yes. Any two instances of different

RSLogix5000 versions opened on a single computer will require only one activation as long as both versions in use support FactoryTalk

Activation.

Q

What is the maximum borrow time for my activation(s)?

A

Maximum borrow time for an activation is the expiration date. The FactoryTalk Activation

Manager Borrow Activations dialog uses the expiration date of the activation as the maximum borrow time by default.

When borrowing multiple activations at the same time the maximum borrow time will be the earliest expiration date found in the group of activations you are borrowing.

The Borrow Activation page will display the

Maximum time activations can be borrowed field using a Calendar, Days, and Hours format.

Q

A

How do I borrow multiple activations?

Activation files can now be borrowed individually or as a group. If you want to borrow only activations that you specify, you can select the rows in the chart on the Select Activations tab that correspond to the software product for which you want to borrow an activation, and then click the Set Borrow Term button.

To borrow all the activations listed in the chart on the Select Activations tab, click the check box next to the Product column header.

Q

I received an ”invalid serial number” prompt while installing the RSLogix products included in my Toolkit license. What should

I do?

A

Some products may require you to enter a serial number during the installation process, but may not accept your Toolkit serial number because the software product prefix is preloaded.

If you receive an “invalid serial number” error during installation, please enter the product prefix followed by the last six digits of your

Toolkit license serial number to complete the installation process.

For a complete listing of products & prefixes see the Installation Note - Commercial Development

Programs PDF on your Revs media, or visit the

Revs page on our Extranet site.

Q

I purchased one 5-install Classroom

Toolkit and one 3-install Classroom Toolkit, so I have two serial numbers with a total of

8 installs. How should I manage the installs using the FactoryTalk Activation Manager?

A

If you are currently licensing multiple toolkit serial numbers and want to use a centralized activation server, we encourage Software

Librarians to consolidate all of your toolkit installs to a single serial number to make managing your activations easier. This will greatly reduce the complexity of the Options file since you would only manage a single serial number instead of multiple serial numbers.

11

12

EDU Revs and Activation FAQ

Active participants may request consolidation of multiple active Toolkit serial numbers by contacting the Channel Development Team by email to [email protected].

Q

Do I need to remove my old Classroom

Toolkit Activations before I install the new ones?

A

No. However, removing your expiring/ expired toolkit .LIC file is recommended to reduce confusion when setting up your server or administering your activations. If you don’t remove the old .LIC file, the old keys will display in the same list as your new keys. Removing the old .LIC file will make viewing & administering your new keys simpler inside the FactoryTalk

Activation Manager.

Q

When I rehost my Toolkit license do

I have to rehost each software activation individually, or is there a way to rehost all the activations at once?

A

Each Toolkit license purchased has a unique serial number, and you may have multiple installs depending on the number of installs you purchased (1-install = 1 set of all products included in the toolkit license bundle).

Rehosting activations is a means of associating an activation file with a different host ID.

Rehosting an activation file deactivates and deletes the activation file on the computer that is hosting it. The number of installs tied to the host

ID for that activation file determines how many installs are available to be rehosted.

Q

Are there products that are excluded from the Toolkit?

A

Yes. Some products have third-party license restrictions and/or royalty agreements that prohibit us from including them in the toolkit license. Products introduced mid-year may not be included.

To determine whether a product is included in the toolkit license, please see the Toolkit

Contents listing on page 4 of this User Guide, or on your Revs media.

If you have questions on the status of a product that isn’t currently included in the toolkit license, please contact Program Administration by email to [email protected].

Q

Is FactoryTalk Activation use supported using a Virtual Private Network (VPN)?

A

Yes. Use of FactoryTalk Activation has been verified over a VPN. However, Rockwell Software has NOT qualified any specific VPN products.

The VPN on its own shouldn’t be a problem if it has reasonable bandwidth and is configured correctly; it should act as a transparent pipe into the network.

Important: Ports 27000-27009 need to be accessible. There shouldn’t be problems with a

VPN itself, but there may be issues with a firewall implemented as part of the VPN connection that disables these ports. Contact your IT help desk if you are having problems getting this to work.

Q

When I click on REFRESH, the refresh time to display my Toolkit Activations takes about

10-15 minutes. Is there any way to speed up this process?

A

Slow refresh rates can be the result of bad configurations or network issues. Even five minutes is longer than expected on a good setup with a good network connection. Expected refresh times of 30-40 seconds are required to refresh a list of 150 activations.

Q

Can Instructors use a Student Toolkit license in the Classroom?

A

No. That would violate the license agreement. The Student Toolkit license is provided for Student use outside of the classroom only (home-work) and is not intended for in-school, classroom, or end customer use.

The student toolkit license is provided for homework use only and is intended to be installed on the student’s personal computer. The Student

Toolkit license activation is Node-Locked so it can only be activated on a single computer.

EDU Revs and Activation FAQ

Q

Where can I find Tutorials on FactoryTalk

Activation?

A

You can find FactoryTalk Activation instructions, and other tools & resources on your Revs media.

You can also access Quick Start videos,

FAQs, tutorials, and view archived Q&As online at our Activations Support site,

www.rockwellautomation.com/support/

activations.html. and the Rockwell Automation

Knowledgebase at www.rockwellautomation.

com/knowledgebase.

Q

If I host my activations to a Dongle is there anything special I need to know?

A

The FactoryTalk Activation Manager monitors USB dongle insertion and will trigger an Activation Server reread when a dongle is inserted. On reboot, the FactoryTalk Activation

Manager will automatically reread the server after a pause to allow the Operating System to start required services.

Note that it is still possible for a Grace Period to be started while the Operating System starts these services. A Grace Period started in this manner will automatically resolve quickly and does not require user interaction.

FactoryTalk Activation Manager v3.40 and later fully supports a plug-and-play dongle

(cat #9509-USB-DONG2) with storage capacity, automatically detects the connected plugand-play dongle, and gives you the option of downloading activation files to it. Once it’s set up, it can be used on any computer that also has

FactoryTalk Activation Manager (v3.40 or later) installed.

Q

When do I need to use “Refresh?”

A files.

Refreshing the server causes it to notice recent changes such as new or moved activation

FactoryTalk Activation Manager should automatically detect dongle insertion and cause the server to re-read activation files. FactoryTalk

Activation Manager also detects changes to the activation files or their configured paths and issues ‘re-reads’ in those cases.

While the Refresh button can be used to check for any changes while the activation server continues to run, it is there as a precaution, and, in general, its use should not be required.

13

4

Telephone Support

Make Calls

Please contact Rockwell Automation Technical

Support by phone at 440-646-3434 in the Americas, or see a list of international numbers by country and region on page 22, this guide. For local contact information, you can also use our Worldwide

Locator available online at www.rockwell

automation.com/locations.

Please use your designated Authorization

Number (and phone number if you purchased

System Support) when calling for support. These numbers can only be used for support issues regarding products included in the Toolkit

Program support offering.

Standard phone support hours are 8 am to 5 pm

Monday through Friday in the time zone of the primary participant location unless a 24x7x365 support level was purchased.*

If the Toolkit license your company purchased includes Support, you will receive an e-mail containing your toolkit support entitlement information and credentials via PDF attachment following the toolkit order shipment. The PDF is formatted to print directly onto Avery Stock

Number 5371, so you can print cards to carry with you and/or distribute electronically to your engineers who use the Toolkit software.

The eWallet Cards PDF will also be posted under

Find My Stuff in your Knowledgebase Profile.

Please allow 10–14 days for receipt. The registered participant site will be able to use the Toolkit serial number to obtain telephone support in the interim.

• You may also verify your Support Authorization

Number, Toolkit serial number, and registered participating site information online by accessing your Partner Summary Report on our extranet site at www.software.rockwell.com/extranet/

programs/spqinfo.

* Phone Support is not available on the following

Rockwell Automation recognized holidays unless you have purchased a 24x7x365 support option:

• North America: New Year’s Eve, New Year’s Day,

Memorial Day, July 4th, Labor Day, Thanksgiving Day

(and day after), Christmas Eve, Christmas Day

• Latin America: New Year‘s Eve, New Year‘s Day,

Christmas Eve, Christmas Day

• All other regions: Contact your local Rockwell

Automation sales office

14

Telephone Support

Continued

Maximize the Value of Your Call

When you call for support, we will ask you for the following information which you will want to have available:

• TechConnect Support agreement authorization number.

You can find this on your eWallet Cards, or access your Partner Summary

Report on the RS Extranet at

www.software.rockwell.com/extranet/

programs/spqinfo. If you cannot locate this

number, we will ask you for your name and company site location.

•

Product name(s), description and series/ revision/version number

• System configuration and components, e.g., operating system, etc.

• Sequence of events prompting your call

• Complete error message if applicable

In addition, you should communicate to the telephone support specialist who answers your call the urgency of your situation so that we can respond appropriately. Use the following as a guide:

• If you want to ask questions and/or need support regarding issues that have minimal or no immediate impact on your operation or business, you should categorize the urgency as MEDIUM. In normal situations, you agree that it is acceptable if your issue is not resolved on an initial call.

• If you want to ask questions and/or need support regarding issues that have a direct impact on your operation or business, you should categorize the urgency as HIGH. In high urgency situations, your system or process should remain operational but at less than full capability. In these situations, you require immediate or same day resolution if possible.

•

If your system or process is down and you require an immediate response, you should communicate this status to the telephone support specialist directly and classify it as

VERY HIGH. In these situations, we leverage additional technical support and engineering resources to resolve your issue quickly. We expect you to implement technical support recommendations and to be available for immediate follow-up. If this does not occur, we may downgrade the urgency of your situation.

Make Calls

Use the designated telephone support number listed on your support entitlement e-mail and wallet cards, or see page 22 of this guide for a list of International Numbers. You can use this number only to request support on product included in the Toolkit TechConnect support offering. In general, standard telephone support hours are from 8:00 am to 5:00 pm

Monday through Friday in the time zone of the participating location listed on your support entitlement e-mail, unless you purchased a

24x7x365 support option. Standard telephone support hours may vary according to your region. Refer to your support entitlement email for specific information.

Note: 24x7 Support is not currently

available on certain products, such as

FTProductionCentre and KEPServer Enterprise.

Toolkit Support does not include Legacy

Support. Participants may purchase a

Legacy Support contract through your local Rockwell Automation sales office or Authorized Distributor.

15

Telephone Support

Continued

Direct Dial Menu

To reduce call tree navigation, enter the three-digit direct dial code from the tables below when you call for support. Your call will be routed directly to the appropriate product support specialist.

Direct

Dial Code

Direct

Dial Code

DIRECT DIAL MENU

Activation

Software activations, Copy protection

Controllers

ControlLogix, FlexLogix, RSLogix 5000, Safety Processor,

Communications, Associated I/O and Instruction Set

CompactLogix, RSLogix 5000, Communications,

Associated I/O and Instruction Set

PLC-2, 3, & 5, and 5/250 Processor, Communications &

Associated Programming Software, I/O & Instruction Set

SLC 500, MicroLogix Processor, Communications &

Associated Programming Software, I/O & Instruction Set

Pico Controller, Associated Software and Instruction Set

Softlogix 5 & 5800, RSLogix 5000 Emulate, Communications,

Programming Software, I/O and Instruction Set

Automax, Automate, Shark

Power Monitor, RSPower

RSTestStand

Process Logix

Micro800

Visualization

FactoryTalk View SE, RSView SE

RSView 32

FactoryTalk View ME, RSView ME, PanelView Plus and

PanelView Plus CE

PanelView Classic, Standard, Enhanced Terminals and

PanelBuilder Software

PanelView Component

Message Displays

Industrial Computers and Monitors

NetLinx

DeviceNet, ControlNet, Ethernet Associated

RSNetworx Software

RSLinx Classic, RSLinx Enterprise and

FactoryTalk Gateway

Communications Cards, 1784-PCMK, PCD, PCC, PKTX, KT, KTX

Rockwell Automation Network Switches

(Managed and Unmanaged)

Remote Access Dial-in Modems

Motion

ControlLogix Motion, Interface Cards and

Associated Software

Kinetix and Ultra Servo Drives and Motors and

Associated Software (includes Ultra 3000, 100, 200)

Ultra Servo Drives with DeviceNet

Ultra 5000

1394, S-Class, GML Commander

CNC Motion 7100, 7300, 8200, 8400, 8600, Bandit,

9 Ser./PC9

Elecrocraft Servo Drives and Motors

IMC Motion(121, 123, 110, ODS Software), HSRV, HSTP

AB Legacy Servo Drives (1387, 1388, 1391, 1392), 8720

1398 PDM Ultra Plus, IQ2000 / 5000 with GML Ultra and IQ

Master Software

Anorad Linear Motors

010

100

101

102

103

104

105

106

107

108

109

110

200

201

202

203

204

205

206

300

301

302

303

304

400

405

406

407

408

401

402

403

404

409

410

DIRECT DIAL MENU

Drives and Motors

PowerFlex 70/700 - PF70, PF70EC, PF700VC

PowerFlex 4/40 - PF4, PF4M, PF40, PF40P, PF400

PowerFlex 755

Comm Networks - Drives with any communication module except the Cnet or any PF700S drive

AC Legacy -1302, 1326, 1329I, 1330, 1331, 1332, 1333, 1334,

1335, 1336(Classic), 1340, 1341, 1350, 1351, 1352, 161, 3400

AC Vector - 1336T (Force), 1336E (Impact)

Plus/Plus II - 1336S (Plus), 1336F (Plus II)

160/1305

700S

ControlNet - Drives with Cnet except the 700S

Application - Presales calls

DC Drives - 1395, 1397 and PFDC

Reliance

Medium Voltage

Motor Products

Data Management Software

Factory Talk Asset Center, RSMacc

RSBizware (Historian Classic, PlantMetrics, Scheduler)

Factory Talk Historian SE

Factory Talk Transaction Manager, RSSQL

Factory Talk Batch, RSBatch, eProcedure, Material Track,

Campaign Manager

Factory Talk Production Centre

PMX

FactoryTalk VantagePoint

Pavilion

Integrated Condition Monitoring (Entek)

XM, Enpac, Datapak Enwatch, Emonitor,Enshare,

RSMACC Enterprise Online, 6600, Sensors

Industrial Control Components

NEMA and IEC Motor Control Products (Contactors,

Overload Relays, Starters, Pushbuttons, Terminal Blocks,

Disconnect Switches, Transformers, Circuit Breakers,

Control Relays and Timers)

Condition Sensing Switches (Pressure, Temperature,

Float, Rotating Cam, and Speed Sensing)

Signaling Devices

Distributed Starters (Armorstart)

Solid-State Soft Starters (SMC’s)

Electronic Motor Protection (E1 Plus and E3 Overload relays, 825-M and 825-P Motor Management Systems

Power Supplies

Temperature Controllers (Bul. 900TC)

Machine Alert Products (Bul. 809, 810, 813, 817, 819,

1409, and 1410)

Sensors and Connection Systems

Safety

Centerline Motor Control Centers

Centerline Motor Control Centers Sales Support

Centerline MCC HW Post-Sales Tech Support

Centerline Motor Control Centers Configuration Software

(CIRCE or CenterOne)

Centerline Motor Control Centers DeviceNet or

IntelliCENTER Software Support

500

501

502

503

801

802

803

804

604

605

606

607

608

600

601

602

603

700

800

805

806

807

808

809

810

900

901

902

903

504

505

506

507

508

509

510

511

512

513

514

5

Online Support

Introducing the Knowledgebase

The Rockwell Automation Support Center

(http://rockwellautomation.custhelp.com/

app/home) is your online resource for technical information, support and assistance.

Increase your productivity by finding solutions to technical questions more quickly – saving both time and money.

To change the website’s default language, select your preferred language from a drop-down menu on the Home page.

Maintained by the same engineers who provide your TechConnect Support, the

Support Center houses the Knowledgebase

(http://rockwellautomation.custhelp.com/

app/answers/list), an online database that we update with the hardware and software solutions from actual support service tickets.

The Knowledgebase, included with all

TechConnect support agreements, is available in English,

German

(http://rockwellautomation-de.custhelp.com/),

French

(http://rockwellautomation-fr.custhelp.com/),

Spanish

(http://rockwellautomation-es.custhelp.com/),

Italian

(http://rockwellautomation-it.custhelp.com/),

Portuguese

(http://rockwellautomation-pt2.custhelp.com/)

and Chinese

(http://rockwellautomation-cn.custhelp.com/), providing you with access to nearly 40,000 technical notes, documents and solutions in your preferred language. In addition, you can submit questions and chat live with our Technical

Support engineers in your local language.

For additional information about the Support

Center, refer to the service profile available at

http://literature.rockwellautomation.com/ idc/groups/literature/documents/pp/gm-

sc10-pp017_-en-p.pdf.

Create an Account

To begin using your TechConnect Support contract, you need to create an account. For information about how to create an account, watch the video tutorial available at http://

rockwellautomation.custhelp.com/app/

answers/detail/a_id/455504 or use the job aid posted in Knowledgebase answer ID

452148 (http://rockwellautomation.

custhelp.com/app/answers/detail/a_

id/452148/kw/452148).

IMPORTANT NOTE:

Use your email address

as your user name and anything you want as a password.

Enter your support authorization number into your account profile to gain full access to all

Knowledgebase documents and features.

You can locate your support authorization number on your e-Wallet Cards, or by accessing your Partner Summary Report located on the

Partner (RS) Extranet at: www.software.

rockwell.com/extranet/programs/spqinfo.

17

18

Online Support

Continued

Search Knowledgebase

For information about how to search the

Knowledgebase, watch the video tutorial available at http://rockwellautomation.

custhelp.com/app/answers/detail/a_id/454550 or use the job aid posted in

Knowledgebase answer ID 452158

(http://rockwellautomation.custhelp.com/app/

answers/detail/a_id/452158/kw/452158).

Explore Forums

Our forum community offers peer-to-peer support on a wide range of topics. You can search for an answer, offer a solution, or start your own forum discussion. For information about how to use the forums, watch the video tutorial available at

http://rockwellautomation.custhelp.com/

app/answers/detail/a_id/455505 or use the job aid posted in Knowledgebase answer ID 452161 (http://rockwellautomation.

custhelp.com/app/answers/detail/a_

id/452161/kw/452161).

Submit Questions

The Submit Questions feature lets you email a question on a specific product to a tech support engineer. For information about how to search the Knowledgebase, see

http://rockwellautomation.custhelp.com/app/ answers/detail/a_id/452158

or use the job aid posted in Knowledgebase answer ID 44451 (http://rockwellautomation.

custhelp.com/app/answers/detail/a_

id/44451/kw/submit questions).

Your question is assigned a service ticket number. Our targeted email response time for

TechConnect customers is 24 business hours.

IMPORTANT NOTE:

The ‘Submit a Question’

feature is only available when you have entered your TechConnect Support authorization number into your account profile as described in the

‘Create an Account’ section.

If you need immediate assistance, do not submit an online support request. Instead, call the telephone number listed on your e-Wallet Cards

(you must have purchased a toolkit with one of our available phone support options to qualify for phone support).

Chat Live

Chat Live offers real-time support from our technical support engineers. Live chats are ideal for resolving issues wherever you have Internet access. Following a chat, you can print, email or save it and reference it later using the

Find My Stuff (http://rockwellautomation.

custhelp.com/app/account/overview) tab.

For information about how to chat, watch the video tutorial available at

http://rockwellautomation.custhelp.com/

app/answers/detail/a_id/455506 or use the job aid posted in Knowledgebase answer ID 452163 (http://rockwellautomation.

custhelp.com/app/answers/detail/a_id/452163/

kw/chat live).

Organize Your Stuff

Find My Stuff acts as your personal information library. For information about how to use this feature, watch the video tutorial available at http://rockwellautomation.

custhelp.com/app/answers/detail/a_id/455634 or use the job aid posted in Knowledgebase answer ID 452166 (http://rockwellautomation.

custhelp.com/app/answers/detail/a_

id/452166/kw/452166).

6

Software, Firmware,

and Other Updates

Obtaining Updates

Your Toolkit license contains the most recent

Revs release. EDU Revs is updated once annually in conjunction with the Rockwell Automation fiscal year. However, if you need updates between EDU Revs releases, your Toolkit Support contract enables you to download software updates via the web for the products included in your Toolkit license (see page 4 and page 21).

Your Toolkit serial number and the company name are required to download update files.

You can verify your registered serial number and company name online by accessing your Partner

Summary Report on the Partner (RS) Extranet at

http://www.software.

rockwell.com/extranet/programs/spqinfo.

To download software or firmware updates, hot fixes or patches, navigate to http://www.

rockwellautomation.com/

knowledgebase/ and select ‘Download

software, firmware or other updates’ from the left-hand navigation.

IMPORTANT

To download updates, you must have

Internet Explorer 5.5 or higher with

128 bit encryption/cipher strength and a high-speed connection.

Average download speed is five minutes outside of peak hours, 11:00 am to 3:00 pm ET. Some updates are available as zip files and require the WinZip application.

For More Information

Visit http://www.rockwellautomation.com/support or refer to the following websites for additional information about Rockwell Automation products and programs:

Step Forward Upgrade Programs:

www.ab.com/stepforward/

Current Software Revision Chart:

www.software.rockwell.com/corporate/revs

Software Registration Transfer:

www.software.rockwell.com/support/regtrns

Remote Support Programs:

www.rockwellautomation.com/

services/onlinephone

Partner (RS) Extranet:

www.software.rockwell.com/extranet/programs

FactoryTalk® Activation Support

If you experience a hard disk failure or an activation related problem, you should contact

Rockwell Automation Technical Support at

http://www.rockwellautomation.com/support, or by phone at 440-646-3434. See this Guide for a list of international numbers by country and region, or use our Worldwide Locator online at

http://www.rockwellautomation.com/locations.

Get Activation Support without picking up the phone! Online activation support, including

Quick-Start Videos, Live Chat, Reference and FAQ documents, and Activation Forum is available on the Rockwell Automation Knowledgebase. Go to

http://www.rockwellautomation.com/support/ activations.html.

You can also find Instructions, demos, FAQs, and more information on FactoryTalk Activation on your EDU Revs media, and on the Partner (RS)

Extranet at http://www.software.

rockwell.com/extranet/programs/Toolkit_Admin/ toolkit_license_admin.cfm.

19

20

7

Technical Reference Library

The Technical Reference Library includes a comprehensive, portable electronic library of Rockwell Automation publications and documentation to help you install, configure, and operate automation technologies.

The collection consists of two components:

• Technical publications and manuals in .pdf format

• The Knowledgebase, a collection of technical notes, Frequently Asked Questions, sample programming code, known product anomalies and workarounds, application notes, general documentation, error codes, links to hot fixes and other support-related information

To purchase the Technical Reference Library on

DVD, contact your local Rockwell Automation distributor or sales office (catalog # 9392-TRCDRSENE).

Features of the Library Include:

• Auto-run utility

• Stand-alone or network installation options

• User-friendly, browser-based interface

• Complete search capabilities, including product group/family, key word or Tech Note

ID, Knowledgebase only

• Multiple print options

• Hyperlinks to the Knowledgebase, manuals, tech notes and other publications

• Automatic installation of Internet Explorer (if not already installed)

• Copy and paste capability

• Multiple language versions

8

Supported Products

Toolkit Support

If the toolkit license your company purchased includes support, your support agreement entitles the registered participant site to receive technical support that covers the product families defined within the Toolkit, and associated hardware*.

*TechConnect

For a list of supported products, see the

Classroom Toolkit Contents on page 4 of this guide or visit: http://www.rockwellautomation.

com/services/onlinephone/techconnect/

coverage.html.

9

Upgrade Options

TechConnect Service Levels

If you purchased the Toolkit license with one of our available support options your license includes

Support* for the registered participant site. If you would like to upgrade your Support service level (e.g., Product Support to System Support, or 8 am-5 pm to 24x7), please contact your local

Rockwell Automation authorized distributor or Rockwell Automation sales office. Support upgrade is available for an additional charge.

System Support

With system support, your calls are routed to a specialized group of technical support engineers who are trained to support your overall Rockwell Automation control system.

You receive a dedicated, single point of contact who will own the ticket from start to finish and follow up to ensure your issue has been resolved.

In addition, you gain access to a monthly series of Webinars to stay up-to-date on new products and offerings. 24x7x365 upgrade option extends coverage thru after-hours, weekends and holidays.

Technical Phone Support

Real-time assistance for installing, configuring, troubleshooting and diagnosing problems; basic programming instruction and best-practice recommendations. Standard phone support hours are 8:00 am to 5:00 pm Monday-Friday

(in time zone of the primary participating location) for TechConnect Support. Extended coverage

(24x7x365) is available for an additional charge.

Product Support

Receive unlimited access to Rockwell Automation technical support engineers for real-time phone and electronic support. With deep knowledge of our hardware, software and legacy products, and remote desktop technology, our engineers can help you install, configure and maintain equipment and software, obtain software updates, diagnose and fix operating problems and perform basic programming tasks. 24x7x365 upgrade option extends coverage thru after-hours, weekends and holidays.

24x7x365 Support

If the Toolkit support option you purchased includes 24x7x365 coverage, you can access technical support through the designated phone number provided in your Toolkit Support entitlement email, 24 hours a day, 365 days a year (for eligible products). Some escalation procedures may be different during non-business hours (5 pm - 8 am in time zone of the location covered on your support agreement).

For additional information on the specific features of your Toolkit support option, see the applicable program guide on our extranet site at

www.software.rockwell.com/extranet/programs/

programs.cfm.

* Phone Support is not available on the following

Rockwell Automation recognized holidays unless a 24x7x365 support level was purchased:

• North America: New Year’s Eve, New Year’s Day,

Memorial Day, July 4th, Labor Day, Thanksgiving Day

(and day after), Christmas Eve, Christmas Day

• Latin America: New Year’s Eve, New Year’s Day,

Christmas Eve, Christmas Day

21

22

10

International Numbers

This User Guide is designed for global use. For local language information or support you may call the Customer Support number for your country.

If your country is not included in the following list, please call the number listed for your region.

Region/Country Telephone Number

Asia Pacific +613.9896.0575

Australia

China

1.800.809.929

1.080.0610.0327

India

Japan

Korea

Malaysia

+91.11.216.9085

00.44.2261.2142

0030.833.0004

1800.80.4851

New Zealand

Singapore

Taiwan

Thailand

Viet Nam

0800.27.27.25

800.186.1028

0080.133.3332

001.800.3314.0008

+66.2.936.1500

Europe, Middle East & Africa

EMEA

Austria

+32.2.663.0600

+43.732.38.909.99

Bahrain

Belgium

+971.4.321.1814

+32.2.716.84.11

Czech Republic +420.221.084.002

Denmark +45.70.110.109

Finland

France

Germany

Greece

Iceland

Ireland

Israel

Italy

Luxembourg

+46(0) 771 219219

+33.825.30.31 32

+49.2104.960.630

+39 0230 249 577

+39 0230 249 578

+45 43 46 6006

+44.870.241.1802

+39 0230 249 577

+39 0230 249 578

199.119.900 (Brescia,

Milano, Padova)

199.119.922 (Bolognia,

Napoli, Roma, Torino)

+32 (0)2 716 84 11

Europe, Middle East & Africa

(continued)

Magyarorszag

(Hungary)

+43 (0) 732 38909 99

Mauritius

Netherlands

Nigeria

Norway

+27 (0)860104373

+31.297.543.543

+27 (0)860104373

+45 43 46 6006

Poland

Portugal

Romania

Russia

Slovakia

South Africa

Spain

Sweden

+48 (22) 459 66 07

+34 (0)93 295 90 00

+420 (0)284 015 911

+7 495 956 04 65

+421.2.4058.1700

+27.11.654.9700

+34.0902.309330

+46.0771.219.219

Switzerland +41.62.889.7777

0844.84.84.11 (Deutschland)

0844.84.84.12 (Français)

0844.84.84.13 (Italiano)

Tanzania

United Arab

Emirates

0844.84.84.14 (English)

+27 (0)860104373

+971.4.321.1814

United Kingdom +44.870.241.1802

Latin America +440.646.3434

Argentina

Brazil

800.666.0320

+55.11.3618.8800

Bolivia

Caribbean

Chile

Colombia

+54.11.5554.4000

+1.787.706.3940

800.53.0012

01.800.700.2107

0800.013.1215

Costa Rica,

Honduras

Mexico

Nicaragua,

Panama

Paraguay

Peru

Uruguay

Venezuela

001.888.365.8677

+506.262.5495

001.800.203.3475

+54.11.5554.4000

0800.535.36

+54.11.5554.4000

800.1.00.3062

USA & Canada +440.646.3434

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RSTechED™

Premium Education. Proven Results.

Rockwell Software offers RSTechED, an annual training event that helps you learn more about the latest Rockwell Automation products and technology solutions. Attendees exchange best practices, and gain an in-depth understanding of how

Rockwell Automation Integrated Architecture™ is information-enabling companies across the globe.

This event brings together diverse positions within organizations such as IT, plant, operations and maintenance managers, all hailing from companies of different sizes and market niches across the globe.

Join the interactive atmosphere that features unedited debate and noncommercial dialogue on the most current and compelling plant-floor issues.

As a program participant, you are invited and encouraged to attend RSTechED. You may purchase seats for this event at the published event price through the online RSTechEd registration portal at at www.rsteched.com during event registration.

Hear how the latest Rockwell Automation offerings can help your business and your customers operate with unparalleled efficiency. Questions answered by experts. Listen to presentations given by Rockwell Automation leaders, as well as customers and industry experts within a relaxed, informal atmosphere.

RSTechED is a training event for end-users, systems integrators, distributors, Encompass partners, OEMs, and Rockwell Automation sales personnel. Each year, attendees gather from around the globe to learn how their peers tackle day-to-day challenges.

The goal of RSTechED is to provide each attendee the opportunity to explore Rockwell

Software solutions from beginner level overviews to in-depth, advanced hands-on labs, all while networking with industry peers.

Attend lab sessions for valuable hands-on product demonstrations. Interact with Rockwell Automation partners and end-users to actively identify and develop best practices. Review FactoryTalk implementations and discover new approaches to solving application challenges. Participate in commercial and technical discussions, and customer application stories.

For more information on RSTechED, visit our website at www.rockwellautomation.com/

events/rsteched/.

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Knowledge Network

Online Learning Series for Partners

Travel budget cut? Need more information on Rockwell Automation software products, productivity tools, and partner resources? Stay informed from the comfort of your own desk!

The Knowledge Network is an online learning series designed to help keep you up to date on the latest products, technologies, and productivity tools throughout the year.

This series is intended to improve competency and transfer knowledge to our PartnerNetwork™,

Authorized Distributors, and Rockwell Automation sales. All webcasts are delivered via WebEx and tele-conference, and most are one hour in length.

Each session also includes an interactive Q&A period to help you maximize your learning experience. Visit our Extranet site to view or download a schedule of upcoming sessions, including session logon & tele-conference information, available only to channel partners.

Go to www.software.rockwell.com/extranet/know.

On-Demand Archive

Miss the live presentation? Spend time between projects increasing your technical proficiency by taking advantage of the Knowledge Network

On-Demand Archive.

All session presentations are recorded and archived on our Extranet site for convenient, on-demand viewing or download at a later date.

Encourage your development engineers to make the most of valuable down-time by learning about the latest products, tools, and technologies from Rockwell Automation that can help you increase your profitability, effectiveness, and competitive edge.

To browse the On-Demand Archive, go to

www.software.rockwell.com/extranet/

know/archives.

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