Rockwell Automation Educational Support Program Classroom Toolkit & Support User Guide This guide is for active participants of the Educational Support Program only and may not be distributed to non-authorized users. Global Commercial Programs Welcome Overview Classroom Toolkit Contents Commercial Programs FAQ EDU Revs and Activation FAQ Telephone Support Online Support Software, Firmware and Other Updates Technical Reference Library on DVD Supported Products Upgrade Options International Numbers RSTechED Knowledge Network – Online Learning Series Welcome To the Rockwell Automation Educational Support Program Dear Partner, Rockwell Automation is pleased to have you participate in the Educational Support Program. We recognize the value your school provides in applying our technologies to implement customer solutions, and thank you for your support and continued participation in this Program. For more detailed information on the Program, please visit the Commercial Toolkit Programs section of our extranet site located at www.software.rockwell.com/extranet/programs/ index.cfm. This site requires a login and password. If you have not already done so, please register for an extranet account to enable access. Your password and login will be returned to you within 2 business days. We recommend that you regularly visit this site to learn the latest Program and product details. In many cases we will only be distributing information via e-mail or posting it on the extranet. Your Toolkit contains: • Activation Certificate containing the serial number and product key to activate the software included in your Toolkit license (enclosed in a red envelope). • Revs media containing installation software for the products included in the Classroom Toolkit license (see Contents, this guide). Please note, the most recent updates may need to be downloaded from the support website at http://www.rockwellautomation.com/support. • Classroom Toolkit & Support User Guide including Contact information, Toolkit Contents, FAQ, Instructions for using the Rockwell Automation Support Center, Knowledgebase, contacting Technical Support, and other important information designed to help you make the most of your program benefits and toolkit license. For product release notes and system requirements, please see the Rockwell Automation Internet at http://www.rockwellautomation.com/rockwellsoftware. If the toolkit license your company purchased includes Support, you will receive an e-mail containing your toolkit support entitlement information and credentials via PDF attachment following the toolkit order shipment. The PDF is formatted to print directly onto Avery Stock Number 5371 so you can print cards to carry with you and/or distribute electronically to your engineers who use the Toolkit software. The eWallet Cards PDF will also be posted under Find My Stuff in your Knowledgebase Profile. Please allow 10-14 days for receipt. The registered participant site will be able to use the Toolkit serial number to obtain support in the interim. You may reach the Channel Development Team via e-mail at [email protected] or by phone at (0) 01.414.382.8360. Sincerely, Channel Development Team Rockwell Automation 2 Overview Use the instructions provided in this User Guide to obtain efficient service and maximize the benefits of your Toolkit license. Providing your authorization number for support and serial number(s) for product updates will expedite service delivery. Support information specific to the Program and license purchased (support level, serial number(s), authorization number(s), etc.) can be verified online on the Partner (RS) Extranet at http://www.software. rockwell.com/extranet/programs/spqinfo. Make sure you sign up on our Knowledgebase (http://www.rockwellautomation.com/ knowledgebase/) to receive proactive notification of product updates and tech notes! See page 17 for additional Knowledgebase information. Contents 1 Classroom Toolkit Contents 2 Commercial Programs FAQ 3 EDU Revs and Activation FAQ 4 Telephone Support 5 Online Support 6 Software, Firmware and Other Updates 7 Technical Reference Library 8 Supported Products 9 Upgrade Options 10 International Numbers 11 RSTechED 12 Knowledge Network – Online Learning Series 3 1 Classroom Toolkit Contents Product* Catalog Number Activation Key Name Arena Basic Edition (BE) 9502ARBEENE RSLadder 5 RSLadder 500 RSLinx Classic Gateway RSLinx Enterprise RSLinx Lite Communications Drivers RSLogix 5 Professional Edition RSLogix 500 Professional Edition RSLogix 5000 Professional Edition RSLogix 5000 PIDE Autotune RSLogix 5000 APC Config with one Controller License RSLogix 5000 GuardLogix Safety Editor RSLogix 5000 Multi-Language Pack Option (FBD,SFC,ST) RSLogix 5000 PhaseManager RSLogix Architect RSLogix Emulate 5000™ Processor Emulation RSLogix Emulate 500™ SLC 500 Processor Emulation RSLogix Emulate 5™ PLC-5 Processor Emulation RSLogix Micro Developer RSNetWorx for ControlNet RSNetWorx for DeviceNet RSNetWorx for EtherNet/IP RSNetWorx MD for ControlNet RSNetWorx MD for DeviceNet RSNetWorx MD for EtherNet/IP RSFieldbus 1024 FB Base Configuration Software SoftLogix 5860 A-B Panel Builder for STD PV’s; E PV’s UltraWARE DriveTools SP - includes DriveExecutive & DriveObserver 2 DriveExplorer InView Messaging Software PicoSoft Pro IntelliCENTER Software Connected Components Workbench FactoryTalk Batch 60 Units - includes Material Track 9324RL5LDRENE 9324RL0LDRENE 9355WABGWENE 9355RSLETENE N/A 9324RL5700NXENE 9324RL0700ENE 9324RLD700NXENE 9323ATUNEENE 9324RLDAPCENE 9324RLDGLXE 9324RLDMLPE 9324RLDPME 9326LGXARCHENE 9310WED200ENE 9310WE0200E 9310WE5200E 9324RLM0800ENE 9357CNETL3 9357DNETL3 9357ENETL3 9357CNETMDAD3E 9357DNETMDAD3E 9357ENETMDAD3E 9308RSFB1024ENE 1789L60 2711ND3; 2711eND1 2098UWCPRG 93034DTS01ENE 93064EXP02ENE 2706PSW1 1760PICOSOFTPRO 2101AINTLCNTR 9328CCWDEVENE 9358FTB060ENE FactoryTalk Historian Classic for Batch 9358BHIST02ENE FactoryTalk Scheduler Pro FactoryTalk Scheduler Viewer 9358SCHENE 9358SCHVWENE ArenaBE.exe, ArenaBas.tpo, Arena14.bit, Arena13.bit RSLD532.OCX RSLAD32.OCX RSLINX.GW RSLE10.RUN n/a - On EDU Revs or Online RSLgx5P.EXE RS500P.EXE RS5K_700.EXE RS5KTUNE.EXE rs5k_apc.exe RS5K_GLX.EXE RS5K_MLP.EXE RS5K_EPH.EXE RSARCH.EXE WED32.EXE WE032.EXE WE532.EXE RSMICROD.EXE RSNTWCN3.EXE RSNTWDN3.EXE RSNTWEN3.EXE RSNTWMC3.EXE RSNTWMD3.EXE RSNTWME3.EXE RSFBUS.1024, RSFOPC.1024 SftLgx58.60 N/A - On EDU Revs or Online N/A - On EDU Revs or Online N/A - On EDU Revs or Online N/A - On EDU Revs or Online N/A - On EDU Revs or Online N/A - On EDU Revs or Online N/A - On EDU Revs or Online ccw.exe BCHBDL60.EXE, UNIT01.EXE MTRACK.EXE BHIST2.EXE, Hist300.exe, Histhauth.EXE RSSCHDAU.EXE, RSSCHCTP.EXE RSSCHDVW.EXE 1 PRODUCTION MANAGEMENT DESIGN & CONFIGURATION 1 4 * Please see the Read Me files on your Revs media for important pre-built serialization, and product-specific installation requirements. 1 Not FactoryTalk Activation compatible at this time, Legacy (EVRSI) activation only, by request only 2 Connected Component Workbench (v1.02 and higher) is replacing DriveExplorer and is the preferred configuration tool for PowerFlex drives. DriveExplorer will be discontinued sometime in 2012 and no further updates will occur after that time. When discontinued, it will be posted as freeware on the LV Drives Web Updates site (http://www.ab.com/support/abdrives/webupdate/software.html). DriveExplorer will still be needed for use with legacy SCANport products (1305, 1336, etc.) since Connected Component Workbench only supports PowerFlex (and newer) drives. Note: All Toolkit software is the property of Rockwell Automation and may not be resold, transferred, used in a production or manufacturing capacity, or used to conduct end user customer training. For product release notes and system requirements, please see our web site at http://www.rockwellautomation.com/rockwellsoftware/. DATA MANAGEMENT ASSET MANAGEMENT Product* Catalog Number Activation Key Name FactoryTalk Gateway Distributed 70000 w/RSLinx Enterprise FactoryTalk Historian ActiveView Client FactoryTalk Historian Classic Server 70K FactoryTalk Historian Site Edition Server – 2,500 RA Data Points FactoryTalk Historian SE Server – 500 3rd-Party Data Points FactoryTalk Historian ProcessBook Authoring Client FactoryTalk Historian DataLink Excel Reporting Tool FactoryTalk Historian BatchView Add-in FactoryTalk Historian SQC ProcessBook Add-in FT Historian Site Edition - 5,000 tags FactoryTalk Historian Site Edition Advanced Server FT Historian Server Interface FactoryTalk Transaction Manager COM+Connector FactoryTalk Transaction Manager Pro 70K Tags FactoryTalk Transaction Manager Standard 5K Tags Emonitor (Enshare) Enterprise 500 Tag 9355OPD2500LENE 9518HAVENF 9358HSTS2500 9518HSERA2K5 RSOPCD.70000 Aview.1 Hist70k.exe, Histauth.exe FHLD.2500, VPHstBdl.ext 9518HSE3RD500 9518HPBENF 9518HDLENF 9518HBAVENF 9518HSAENF 9518HSE5K 9518HSEADV 9518HINSE2SE 9356SQLCOMPLS 9356PRO2500 9356STD2350 9309ENSH500ENF PTY3.500, VPHstBdl.ext N/A N/A N/A N/A FHSE.5000 FHSE.Advanced FHSE.H2H RSSQLPRO.MTS RSSQLPRO.70K RSSQLSTD.05K emonensh.emt, emon0500.emt, CMMSGWAY.EMT, emonrlst.emt, emonanys.emt, emontweb.emt, plantlnk.emt, emonchdb.emt, Emweblul.emt Emonitor/Odyssey Workstation 500 Tag (EMONITOR/OD BSC WRKST 500 NL) 9309ODBS500ENE EMONITOR/ODYSSEY DLX FA 500 CN 9309ODDX500ENF FactoryTalk AssetCentre Server FactoryTalk AssetCentre 1000 Addtl Assets FactoryTalk AssetCentre Disaster Recovery FactoryTalk AssetCentre Process Device Configuration FactoryTalk AssetCentre Disaster Recovery for ABB Robot FactoryTalk AssetCentre Disaster Recovery for Remote Computers FactoryTalk AssetCentre Disaster Recovery for Siemens S7 FactoryTalk AssetCentre Disaster Recovery for Siemens S5 FactoryTalk AssetCentre Disaster Recovery for Generic FTP FactoryTalk AssetCentre Disaster Recovery for Fanuc Robot FactoryTalk AssetCentre Disaster Recovery for Motoman Robot FTEM Manager (FT EnergyMetrix Manager) OPC Connectivity for FTEM Real Time option for FTEM Charts Plus for FTEM Reports Plus for FTEM 10 meter bundle for FTEM RSPower32 Works 9515ASTSRVRENE 9515ASTCAP1000E 9515ASTDRROKENE 9515ASTPRDCFENE 9515ASTDRABBENE 9515ASTDRRCENE emon0500.emt, emonodbc.emt, emonchdb.emt emonoddx.emt, emon0500.emt, emonanys.emt, emonchdb.emt AC.SERVER AC.TLK1000 AC.DRROK AC.CFGINSTR AC.DRABBR AC.DRRC 9515ASTDRSMNS7 9515ASTDRSMNS5 9515ASTDRFTP 9515ASTDRFNCENE 9515ASTDRMTNENE AC.DRSMNS7 AC.DRSMNS5 AC.DRFTP AC.DRFANUCR AC.DRMOTOMR 9307FTEMMENE 9307FTEMOPC 9307FTEMRT 9307FTEMCHT 9307FTEMRPT 9307FTEM10 9307RSP32WENE FTEM.MGR FTEMOPC.OPT FTEMRT.OPT FTEMCHT.OPT FTEMRPT.OPT FTEM10.MTR RSP32WKS.EXE Note: All Toolkit software is the property of Rockwell Automation and may not be resold, transferred, used in a production or manufacturing capacity, or used to conduct end user customer training. For product release notes and system requirements, please see our web site at http://www.rockwellautomation.com/rockwellsoftware/. 5 PERFORMANCE & VISIBILITY COMPUTER-BASED TRAINING Classroom Toolkit Contents Product* Catalog Number Activation Key Name RSTrainer for RSLinx Software 1 RSTrainer for RSLogix 5000 Software — Offline Programming 1 RSTrainer for RSLogix 5000 Software — Online Monitoring 1 RSTrainer for RSLogix 5 Software FactoryTalk Metrics Server 200 Workcell FT Metrics/FT Historian Classic Single-User Runtime Client License FactoryTalk VantagePoint EMI Server (with user-supplied MSSQL) - includes FT VantagePoint Dashboard Builder 9393RSTLINX 9393RSTLX5KOFF RST2KLNX.CBT RST5KOFE.CBT 9393RSTLX5KON RST5KONE.CBT 1 9393RSTLX5 RST2K5.CBT 9358PLTM2600ENE Pltm200.exe, PltmAuth.exe, 9358BIZ1C0PENE RSBWRTSU.EXE 9521VPSERVERENE VPEMISRV.sys, VPNmUser.lmt, VPFctTlk.con, VPInSql.hst, VPOSIPI.hst, VPProf.hst, VPOpcHda.hst, VPOpcDa.rt, VPDb.con, VPMsSql.db, VPOledb.db, VPOracle.db, VPCalc.con, VPInc.con, VPTags.con, VPStore.pgn, VPFlash.pgn, VPReport.pgn, VPTbldr.cln, VPSqlclr.cln, VPStore.inf, VPCalc.inf, VPTags.inf, VPLimit.db, VPOdbc.db FactoryTalk VantagePoint 1 Named User Client 9521VPNL01ENE VPNmUser.lmt FactoryTalk VantagePoint 3rd-Party Historian Connector 9521VPHSCENE VPLimit.hst FactoryTalk VantagePoint 3rd-party Real-time Connector 9521VPRTCENE VPLimit.rt FactoryTalk VantagePoint EMI Database Connector 9521VPEMDBCENE FTVPEEDBConnector, VPLimit.db, VPMsSql.db, VPOledb.db, VPOracle.db, VPOdbc.db, VPDb.con FactoryTalk VantagePoint EMI SharePoint Web Parts 9521VPSHRPNTENE n/a - On EDU Revs or Online FactoryTalk View Machine Edition Station 9701VWMR500AENE RSVME.500 Runtime 500 Displays FactoryTalk View SE Client 9701VWSCWAENE RSVSECLI.RW FactoryTalk View SE Station Unlimited Display 9701VWSB000AENE RSVSE.MAX FactoryTalk View Server Unlimited Display 9701VWSS000AENE RSVSESRV.MAX FactoryTalk View Studio for FactoryTalk View Enterprise 9701VWSTENE RSV.STUDIO FactoryTalk View Studio for Machine Edition 9701VWSTMENE RSVME.STUDIO FactoryTalk ViewPoint 9522VWP50RENE FTVWPCLI.RO 2 KEPServer Enterprise 9301OPCSRVENE KEPSERVR.EXE RSView32 Active Display Dedicated Client 9305RSVADDCENE RSVRADS.GCS RSView32 Active Display Floating Client 9305RSVADFCENE RSVRADS.CLI RSView32 Active Display Floating View Client 9305RSVADFVCENE RSVRADS.ROC RSView32 Active Display Server 9305RSVADSENE RSVRADS.SVR RSView32 Messenger Pro™ 9301MSGRPROENE RSVMSGR.PRO RSView32 WebServer™ 9301RSVWSENE RSVHTML.SRV RSView32 Works 100K 93012SE2500 RSVIEW.D70K 1 The RSTrainer Products contained in your Toolkit do not support borrowability at this time (RSTrainer activations cannot be checked out or run disconnected from the server on which the .LIC file resides). 2 We’re sorry, 24x7 support is not currently available for this product Note: All Toolkit software is the property of Rockwell Automation and may not be resold, transferred, used in a production or manufacturing capacity, or used to conduct end user customer training. For product release notes and system requirements, please see our web site at http://www.rockwellautomation.com/rockwellsoftware/. 6 PRODUCTIVITY TOOLS & RESOURCES Product* Catalog Number Activation Key Name Power & Energy Management Tools (PEMS Accelerator Toolkit) Transim • Web-based engineering tool for drive simulations for reflective wave and harmonic applications Connected Components Building Blocks; CC Accelerator Toolkit Dynamix Surveillance Accelerator Toolkit Drives and Motion Accelerator Toolkit Water Wastewater Accelerator Toolkit EtherNet/IP Capacity Tool Integrated Architecture Top 50 Design Points Safety Accelerator Toolkit Product Selection Toolbox: CenterONE, Current Program Updater Product Selection Toolbox: eCADWorks & eCADWorks Clipboard Product Selection Toolbox: Integrated Architecture Builder Product Selection Toolbox: MCS Star, Proposal Works, Rail Builder Product Selection Toolbox: Motion Analyzer & Motion Selector IASIMP-SP014-EN-C n/a - On EDU Revs or Online N/A n/a – Available Online 1 CC-QR001x-MU-C n/a - On EDU Revs or Online IASIMP-SP010 IASIMP-SP017A-EN-C IASIMP-SP012A-EN N/A N/A SAFETY-CL002 PST-SG001E-EN-V n/a – Available Online 1 n/a - On EDU Revs or Online n/a – Available Online 1 n/a – Available Online 1 n/a – Available Online 1 n/a – Available Online 1 n/a – Available Online 1 PST-SG001E-EN-V n/a – Available Online 1 PST-SG001E-EN-V PST-SG001E-EN-V n/a - On EDU Revs or Online n/a – Available Online 1 PST-SG001E-EN-V n/a - On EDU Revs or Online 1 Available online at http://www.rockwellautomation.com/en/e-tools Note: All Toolkit software is the property of Rockwell Automation and may not be resold, transferred, used in a production or manufacturing capacity, or used to conduct end user customer training. For product release notes and system requirements, please see our web site at http://www.rockwellautomation.com/rockwellsoftware/ 7 2 Commercial Programs FAQ Q What is the objective of the Educational Support Program? A The purpose of the Educational Support Program is to provide accredited educational institutions & students with economical access to Rockwell Automation hardware, software, and training tools. These tools help accredited educational institutions incorporate Rockwell Automation technology into their course curriculum and classroom environments as a preferred standard. Q Where do I find Program details? A For Program information, please log-on to the Partner (RS) Extranet at www.software. rockwell.com/extranet and access the Channel Programs page from the left-side navigation pane. If you do not already have an account, sign up for a login ID and password. On the extranet you will find information on the Programs, tools to help you with our products, your Partner Summary Report, Newsletter Archives, and other details on our products and services that are only available to Program Participants. If you haven’t had a chance to browse the extranet, please take a moment to do so, as extranet access is one of the benefits provided to you with Program participation. Q A Can a participant buy multiple Toolkits? Yes. However, the Classroom Toolkit license is available in 1-, 3-, 5-, and 10-install increments, and it will be easier for you to administer your installs & activations if you license the toolkit in the highest available install increments to achieve the total number of installs you need. Q What about software that a Program participant already owns? A Program Participants that have existing software purchased outside the Toolkit offering can obtain a TechConnect contract. Furthermore, existing software can be brought into support and resold to their customers. For more information go to www.rockwellautomation. com/support. Q Can I trade in existing software to get a discount on the Toolkit offering? A No. However existing software purchased at list price may be resold to end customers to offset Program costs. Q Do I need additional TechConnect contracts for GML, PLC2 or PLC3 software if the Toolkit license my company purchased includes support? A Yes. Toolkit Support does not include Legacy Support. Participants may purchase a Legacy Support contract through your local Rockwell Automation sales office or Authorized Distributor. Q Can a company buy one Toolkit with 8-5 Phone Support and another Toolkit with 24x7 Phone Support? A No. All participants will need to purchase all of their Toolkits with matching support levels. Please see the Program Guide for more information. Q Will a participant be able to upgrade a standard Support option to 24x7, and/or System Support at a later time? A Yes. Please contact your local Distributor or Rockwell Automation sales office for pricing and availability. 8 3 EDU Revs and Activation FAQ Q What is EDU Revs? A EDU Revs is DVD media that contains the most recent revisions of the most commonly used Rockwell Automation software products. EDU Revs media is provided for software product installation and update purposes, only to active participants of the Rockwell Automation commercial toolkit programs and authorized channel partners. • EDU Revs is provided to participating schools for in-school classroom instructional use only, and external customer distribution is prohibited. Distribution to customers may result in program termination. • You will have activations to the products that are included in the classroom toolkit license type purchased by your company (see your Contents document). Please Note: The software provided on Revs is the property of Rockwell Automation and may not be resold, transferred, or used in a production or manufacturing capacity. Q Who can use Revs? A Revs is restricted to use by active participants of the Rockwell Automation commercial toolkit programs and authorized channel partners only. External customer distribution is prohibited. Distribution to customers may result in program termination. Q Can I use Revs to update my customers? A No. That would violate the license agreement. Revs is provided to authorized channel partners for internal development use only and is not intended for end customer use. Distribution to customers may result in program termination. Q A When is Revs released? Revs is currently once annually in conjunction with the Rockwell Automation fiscal year. Q Where can I find product release notes and system requirements? A In the Help File of each product, or please see our website at http://www.rockwell automation.com/rockwellsoftware/. Q What if a product revises between Revs releases? A If you require software updates between Revs releases, you can download the latest release of the software online. • Go to: http://www.rockwell automation.com/support/ and select Downloads/ Software Updates • Select the software product to download • Enter your active license serial number and registered company name • Follow the download instructions Q Will I be able to activate all products contained in Revs? A No. Which products you can activate depends on the contents of your license. Some products have third-party licensing restrictions prohibiting inclusion in internal development licenses. However, these products may be included on Revs for update and demo purposes. Q How is the Toolkit license activated? A The Toolkit license uses FactoryTalk Activation. FactoryTalk Activation is part of the Rockwell Automation FactoryTalk Services Platform. It allows FactoryTalk enabled products to be activated via files generated by Rockwell Automation over the Internet. It eliminates the dependency on physical media to initiate activation. As a result, software activations can be delivered, distributed, stored, backed-up and moved electronically. Activation files can be created with the FactoryTalk Activation Manager software or retrieved online from the Rockwell Automation licensing site at https://activate. rockwellautomation.com/ and hosted to your local server, machine, or a USB dongle. 9 EDU Revs and Activation FAQ For help with activation, click Help in the upper right corner of the FactoryTalk Activation Manager, or visit our Activations Support site at http://www.rockwellautomation.com/support/ activations.html. Q What do I need to activate my software electronically? A To activate your software electronically you will need: • A computer with an Internet connection and web browser (or email, telephone, or fax capability). • FactoryTalk Activation Manager software (the FactoryTalk Activation Manager software application is included on your Revs media). • The software serial number and product key (printed on the Activation Certificate document, enclosed in a red envelope included with the software media). Q Who do I call if I need activation support? A If you experience a hard disk failure or an activation related problem, please contact Rockwell Automation Technical Support at www. rockwellautomation.com/knowledgebase or by phone at 440-646-3434. For local contact information, please see page 22, or use our online Worldwide Locator. For more information about FactoryTalk Activation, visit our Activations Support site at: http://www.rockwellautomation.com/support/ activations.html. Q What if I need help installing a product? A Start with the Rockwell Automation Knowledgebase for 24/7 technical information and assistance: • View technical/application notes • Obtain software patches • Subscribe for product/service email notifications • Ask questions, and much more! Or contact our Support Center at 440-646-3434. For local contact information, please see page 22, or use our online Worldwide Locator. 10 Q Where can I find product manuals and release notes? A The Rockwell Automation Technical Reference Library is included on the Revs media, and contains product manuals, technical notes, and Knowledgebase files for on-demand installation assistance. You can also visit our website at www.rockwellautomation.com/ rockwellsoftware/. Q Does the Toolkit use concurrent activations? A Yes. Toolkits use concurrent activation. A concurrent activation locks the software activation to an Activation Server Computer. The Activation Server manages a pool of activations and shares them with client computers over a network connection. Q What is the minimum version of the FactoryTalk Activation Tool I need to use with my Toolkit? A We encourage participants to use the latest version of FactoryTalk Activation Manager. The latest version of FactoryTalk Activation Manager is on your Revs media, or can be downloaded from our website at https://activate. rockwellautomation.com/. Q Will my Toolkit have one serial number with FactoryTalk Activation? A Yes. You will have one serial number per Toolkit catalog number ordered. A Toolkit license serial number includes individual activation keys for the software products contained in the bundle. Your Toolkit license may include multiple installs under the same serial number depending on the number of installs purchased. Q Can FTView Studio be borrowed in the Toolkit? A Yes. The Toolkit license is concurrent so most bundled components in the Toolkit license can be borrowed. EDU Revs and Activation FAQ Q Is it possible to open two instances of RSLogix 5000, for example, one in v18 and another in v19, using a single FactoryTalk Toolkit activation? To borrow all the activations listed in the chart on the Select Activations tab, click the check box next to the Product column header. A Yes. Any two instances of different RSLogix5000 versions opened on a single computer will require only one activation as long as both versions in use support FactoryTalk Activation. Q What is the maximum borrow time for my activation(s)? A Maximum borrow time for an activation is the expiration date. The FactoryTalk Activation Manager Borrow Activations dialog uses the expiration date of the activation as the maximum borrow time by default. When borrowing multiple activations at the same time the maximum borrow time will be the earliest expiration date found in the group of activations you are borrowing. The Borrow Activation page will display the Maximum time activations can be borrowed field using a Calendar, Days, and Hours format. Q I received an ”invalid serial number” prompt while installing the RSLogix products included in my Toolkit license. What should I do? A Some products may require you to enter a serial number during the installation process, but may not accept your Toolkit serial number because the software product prefix is preloaded. If you receive an “invalid serial number” error during installation, please enter the product prefix followed by the last six digits of your Toolkit license serial number to complete the installation process. For a complete listing of products & prefixes see the Installation Note - Commercial Development Programs PDF on your Revs media, or visit the Revs page on our Extranet site. Q I purchased one 5-install Classroom Toolkit and one 3-install Classroom Toolkit, so I have two serial numbers with a total of 8 installs. How should I manage the installs using the FactoryTalk Activation Manager? Q A How do I borrow multiple activations? Activation files can now be borrowed individually or as a group. If you want to borrow only activations that you specify, you can select the rows in the chart on the Select Activations tab that correspond to the software product for which you want to borrow an activation, and then click the Set Borrow Term button. A If you are currently licensing multiple toolkit serial numbers and want to use a centralized activation server, we encourage Software Librarians to consolidate all of your toolkit installs to a single serial number to make managing your activations easier. This will greatly reduce the complexity of the Options file since you would only manage a single serial number instead of multiple serial numbers. 11 EDU Revs and Activation FAQ Active participants may request consolidation of multiple active Toolkit serial numbers by contacting the Channel Development Team by email to [email protected] Q Do I need to remove my old Classroom Toolkit Activations before I install the new ones? A No. However, removing your expiring/ expired toolkit .LIC file is recommended to reduce confusion when setting up your server or administering your activations. If you don’t remove the old .LIC file, the old keys will display in the same list as your new keys. Removing the old .LIC file will make viewing & administering your new keys simpler inside the FactoryTalk Activation Manager. Q When I rehost my Toolkit license do I have to rehost each software activation individually, or is there a way to rehost all the activations at once? A Each Toolkit license purchased has a unique serial number, and you may have multiple installs depending on the number of installs you purchased (1-install = 1 set of all products included in the toolkit license bundle). Rehosting activations is a means of associating an activation file with a different host ID. Rehosting an activation file deactivates and deletes the activation file on the computer that is hosting it. The number of installs tied to the host ID for that activation file determines how many installs are available to be rehosted. Q Are there products that are excluded from the Toolkit? A Yes. Some products have third-party license restrictions and/or royalty agreements that prohibit us from including them in the toolkit license. Products introduced mid-year may not be included. To determine whether a product is included in the toolkit license, please see the Toolkit Contents listing on page 4 of this User Guide, or on your Revs media. 12 If you have questions on the status of a product that isn’t currently included in the toolkit license, please contact Program Administration by email to [email protected] Q Is FactoryTalk Activation use supported using a Virtual Private Network (VPN)? A Yes. Use of FactoryTalk Activation has been verified over a VPN. However, Rockwell Software has NOT qualified any specific VPN products. The VPN on its own shouldn’t be a problem if it has reasonable bandwidth and is configured correctly; it should act as a transparent pipe into the network. Important: Ports 27000-27009 need to be accessible. There shouldn’t be problems with a VPN itself, but there may be issues with a firewall implemented as part of the VPN connection that disables these ports. Contact your IT help desk if you are having problems getting this to work. Q When I click on REFRESH, the refresh time to display my Toolkit Activations takes about 10-15 minutes. Is there any way to speed up this process? A Slow refresh rates can be the result of bad configurations or network issues. Even five minutes is longer than expected on a good setup with a good network connection. Expected refresh times of 30-40 seconds are required to refresh a list of 150 activations. Q Can Instructors use a Student Toolkit license in the Classroom? A No. That would violate the license agreement. The Student Toolkit license is provided for Student use outside of the classroom only (home-work) and is not intended for in-school, classroom, or end customer use. The student toolkit license is provided for homework use only and is intended to be installed on the student’s personal computer. The Student Toolkit license activation is Node-Locked so it can only be activated on a single computer. EDU Revs and Activation FAQ Q Where can I find Tutorials on FactoryTalk Activation? A You can find FactoryTalk Activation instructions, and other tools & resources on your Revs media. You can also access Quick Start videos, FAQs, tutorials, and view archived Q&As online at our Activations Support site, www.rockwellautomation.com/support/ activations.html. and the Rockwell Automation Knowledgebase at www.rockwellautomation. com/knowledgebase. Q If I host my activations to a Dongle is there anything special I need to know? Q When do I need to use “Refresh?” A Refreshing the server causes it to notice recent changes such as new or moved activation files. FactoryTalk Activation Manager should automatically detect dongle insertion and cause the server to re-read activation files. FactoryTalk Activation Manager also detects changes to the activation files or their configured paths and issues ‘re-reads’ in those cases. While the Refresh button can be used to check for any changes while the activation server continues to run, it is there as a precaution, and, in general, its use should not be required. A The FactoryTalk Activation Manager monitors USB dongle insertion and will trigger an Activation Server reread when a dongle is inserted. On reboot, the FactoryTalk Activation Manager will automatically reread the server after a pause to allow the Operating System to start required services. Note that it is still possible for a Grace Period to be started while the Operating System starts these services. A Grace Period started in this manner will automatically resolve quickly and does not require user interaction. FactoryTalk Activation Manager v3.40 and later fully supports a plug-and-play dongle (cat #9509-USB-DONG2) with storage capacity, automatically detects the connected plugand-play dongle, and gives you the option of downloading activation files to it. Once it’s set up, it can be used on any computer that also has FactoryTalk Activation Manager (v3.40 or later) installed. 13 4 Telephone Support Make Calls Please contact Rockwell Automation Technical Support by phone at 440-646-3434 in the Americas, or see a list of international numbers by country and region on page 22, this guide. For local contact information, you can also use our Worldwide Locator available online at www.rockwell automation.com/locations. Please use your designated Authorization Number (and phone number if you purchased System Support) when calling for support. These numbers can only be used for support issues regarding products included in the Toolkit Program support offering. Standard phone support hours are 8 am to 5 pm Monday through Friday in the time zone of the primary participant location unless a 24x7x365 support level was purchased.* If the Toolkit license your company purchased includes Support, you will receive an e-mail containing your toolkit support entitlement information and credentials via PDF attachment following the toolkit order shipment. The PDF is formatted to print directly onto Avery Stock Number 5371, so you can print cards to carry 14 with you and/or distribute electronically to your engineers who use the Toolkit software. The eWallet Cards PDF will also be posted under Find My Stuff in your Knowledgebase Profile. Please allow 10–14 days for receipt. The registered participant site will be able to use the Toolkit serial number to obtain telephone support in the interim. • You may also verify your Support Authorization Number, Toolkit serial number, and registered participating site information online by accessing your Partner Summary Report on our extranet site at www.software.rockwell.com/extranet/ programs/spqinfo. * Phone Support is not available on the following Rockwell Automation recognized holidays unless you have purchased a 24x7x365 support option: • North America: New Year’s Eve, New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day (and day after), Christmas Eve, Christmas Day • Latin America: New Year‘s Eve, New Year‘s Day, Christmas Eve, Christmas Day • All other regions: Contact your local Rockwell Automation sales office Telephone Support Continued Maximize the Value of Your Call When you call for support, we will ask you for the following information which you will want to have available: • TechConnect Support agreement authorization number. You can find this on your eWallet Cards, or access your Partner Summary Report on the RS Extranet at www.software.rockwell.com/extranet/ programs/spqinfo. If you cannot locate this number, we will ask you for your name and company site location. • Product name(s), description and series/ revision/version number • System configuration and components, e.g., operating system, etc. • Sequence of events prompting your call • Complete error message if applicable In addition, you should communicate to the telephone support specialist who answers your call the urgency of your situation so that we can respond appropriately. Use the following as a guide: • If you want to ask questions and/or need support regarding issues that have minimal or no immediate impact on your operation or business, you should categorize the urgency as MEDIUM. In normal situations, you agree that it is acceptable if your issue is not resolved on an initial call. • If you want to ask questions and/or need support regarding issues that have a direct impact on your operation or business, you should categorize the urgency as HIGH. In high urgency situations, your system or process should remain operational but at less than full capability. In these situations, you require immediate or same day resolution if possible. • If your system or process is down and you require an immediate response, you should communicate this status to the telephone support specialist directly and classify it as VERY HIGH. In these situations, we leverage additional technical support and engineering resources to resolve your issue quickly. We expect you to implement technical support recommendations and to be available for immediate follow-up. If this does not occur, we may downgrade the urgency of your situation. Make Calls Use the designated telephone support number listed on your support entitlement e-mail and wallet cards, or see page 22 of this guide for a list of International Numbers. You can use this number only to request support on product included in the Toolkit TechConnect support offering. In general, standard telephone support hours are from 8:00 am to 5:00 pm Monday through Friday in the time zone of the participating location listed on your support entitlement e-mail, unless you purchased a 24x7x365 support option. Standard telephone support hours may vary according to your region. Refer to your support entitlement email for specific information. Note: 24x7 Support is not currently available on certain products, such as FTProductionCentre and KEPServer Enterprise. Toolkit Support does not include Legacy Support. Participants may purchase a Legacy Support contract through your local Rockwell Automation sales office or Authorized Distributor. 15 Telephone Support Continued Direct Dial Menu To reduce call tree navigation, enter the three-digit direct dial code from the tables below when you call for support. Your call will be routed directly to the appropriate product support specialist. DIRECT DIAL MENU Activation Software activations, Copy protection Controllers ControlLogix, FlexLogix, RSLogix 5000, Safety Processor, Communications, Associated I/O and Instruction Set CompactLogix, RSLogix 5000, Communications, Associated I/O and Instruction Set PLC-2, 3, & 5, and 5/250 Processor, Communications & Associated Programming Software, I/O & Instruction Set SLC 500, MicroLogix Processor, Communications & Associated Programming Software, I/O & Instruction Set Pico Controller, Associated Software and Instruction Set Softlogix 5 & 5800, RSLogix 5000 Emulate, Communications, Programming Software, I/O and Instruction Set Automax, Automate, Shark Power Monitor, RSPower RSTestStand Process Logix Micro800 Visualization FactoryTalk View SE, RSView SE RSView 32 FactoryTalk View ME, RSView ME, PanelView Plus and PanelView Plus CE PanelView Classic, Standard, Enhanced Terminals and PanelBuilder Software PanelView Component Message Displays Industrial Computers and Monitors NetLinx DeviceNet, ControlNet, Ethernet Associated RSNetworx Software RSLinx Classic, RSLinx Enterprise and FactoryTalk Gateway Communications Cards, 1784-PCMK, PCD, PCC, PKTX, KT, KTX Rockwell Automation Network Switches (Managed and Unmanaged) Remote Access Dial-in Modems Motion ControlLogix Motion, Interface Cards and Associated Software Kinetix and Ultra Servo Drives and Motors and Associated Software (includes Ultra 3000, 100, 200) Ultra Servo Drives with DeviceNet Ultra 5000 1394, S-Class, GML Commander CNC Motion 7100, 7300, 8200, 8400, 8600, Bandit, 9 Ser./PC9 Elecrocraft Servo Drives and Motors IMC Motion(121, 123, 110, ODS Software), HSRV, HSTP AB Legacy Servo Drives (1387, 1388, 1391, 1392), 8720 1398 PDM Ultra Plus, IQ2000 / 5000 with GML Ultra and IQ Master Software Anorad Linear Motors Direct Dial Code 010 100 101 102 103 104 105 106 107 108 109 110 200 201 202 203 204 205 206 300 301 302 303 304 400 401 402 403 404 405 406 407 408 409 410 DIRECT DIAL MENU Drives and Motors PowerFlex 70/700 - PF70, PF70EC, PF700VC PowerFlex 4/40 - PF4, PF4M, PF40, PF40P, PF400 PowerFlex 755 Comm Networks - Drives with any communication module except the Cnet or any PF700S drive AC Legacy -1302, 1326, 1329I, 1330, 1331, 1332, 1333, 1334, 1335, 1336(Classic), 1340, 1341, 1350, 1351, 1352, 161, 3400 AC Vector - 1336T (Force), 1336E (Impact) Plus/Plus II - 1336S (Plus), 1336F (Plus II) 160/1305 700S ControlNet - Drives with Cnet except the 700S Application - Presales calls DC Drives - 1395, 1397 and PFDC Reliance Medium Voltage Motor Products Data Management Software Factory Talk Asset Center, RSMacc RSBizware (Historian Classic, PlantMetrics, Scheduler) Factory Talk Historian SE Factory Talk Transaction Manager, RSSQL Factory Talk Batch, RSBatch, eProcedure, Material Track, Campaign Manager Factory Talk Production Centre PMX FactoryTalk VantagePoint Pavilion Integrated Condition Monitoring (Entek) XM, Enpac, Datapak Enwatch, Emonitor,Enshare, RSMACC Enterprise Online, 6600, Sensors Industrial Control Components NEMA and IEC Motor Control Products (Contactors, Overload Relays, Starters, Pushbuttons, Terminal Blocks, Disconnect Switches, Transformers, Circuit Breakers, Control Relays and Timers) Condition Sensing Switches (Pressure, Temperature, Float, Rotating Cam, and Speed Sensing) Signaling Devices Distributed Starters (Armorstart) Solid-State Soft Starters (SMC’s) Electronic Motor Protection (E1 Plus and E3 Overload relays, 825-M and 825-P Motor Management Systems Power Supplies Temperature Controllers (Bul. 900TC) Machine Alert Products (Bul. 809, 810, 813, 817, 819, 1409, and 1410) Sensors and Connection Systems Safety Centerline Motor Control Centers Centerline Motor Control Centers Sales Support Centerline MCC HW Post-Sales Tech Support Centerline Motor Control Centers Configuration Software (CIRCE or CenterOne) Centerline Motor Control Centers DeviceNet or IntelliCENTER Software Support Direct Dial Code 500 501 502 503 504 505 506 507 508 509 510 511 512 513 514 600 601 602 603 604 605 606 607 608 700 800 801 802 803 804 805 806 807 808 809 810 900 901 902 903 5 Online Support Introducing the Knowledgebase The Rockwell Automation Support Center (http://rockwellautomation.custhelp.com/ app/home) is your online resource for technical information, support and assistance. Increase your productivity by finding solutions to technical questions more quickly – saving both time and money. Maintained by the same engineers who provide your TechConnect Support, the Support Center houses the Knowledgebase (http://rockwellautomation.custhelp.com/ app/answers/list), an online database that we update with the hardware and software solutions from actual support service tickets. The Knowledgebase, included with all TechConnect support agreements, is available in English, German (http://rockwellautomation-de.custhelp.com/), French (http://rockwellautomation-fr.custhelp.com/), Spanish (http://rockwellautomation-es.custhelp.com/), Italian (http://rockwellautomation-it.custhelp.com/), Portuguese (http://rockwellautomation-pt2.custhelp.com/) and Chinese (http://rockwellautomation-cn.custhelp.com/), providing you with access to nearly 40,000 technical notes, documents and solutions in your preferred language. In addition, you can submit questions and chat live with our Technical Support engineers in your local language. To change the website’s default language, select your preferred language from a drop-down menu on the Home page. For additional information about the Support Center, refer to the service profile available at http://literature.rockwellautomation.com/ idc/groups/literature/documents/pp/gmsc10-pp017_-en-p.pdf. Create an Account To begin using your TechConnect Support contract, you need to create an account. For information about how to create an account, watch the video tutorial available at http:// rockwellautomation.custhelp.com/app/ answers/detail/a_id/455504 or use the job aid posted in Knowledgebase answer ID 452148 (http://rockwellautomation. custhelp.com/app/answers/detail/a_ id/452148/kw/452148). IMPORTANT NOTE: Use your email address as your user name and anything you want as a password. Enter your support authorization number into your account profile to gain full access to all Knowledgebase documents and features. You can locate your support authorization number on your e-Wallet Cards, or by accessing your Partner Summary Report located on the Partner (RS) Extranet at: www.software. rockwell.com/extranet/programs/spqinfo. 17 Online Support Continued Search Knowledgebase For information about how to search the Knowledgebase, watch the video tutorial available at http://rockwellautomation. custhelp.com/app/answers/detail/a_id/454550 or use the job aid posted in Knowledgebase answer ID 452158 (http://rockwellautomation.custhelp.com/app/ answers/detail/a_id/452158/kw/452158). Explore Forums Our forum community offers peer-to-peer support on a wide range of topics. You can search for an answer, offer a solution, or start your own forum discussion. For information about how to use the forums, watch the video tutorial available at http://rockwellautomation.custhelp.com/ app/answers/detail/a_id/455505 or use the job aid posted in Knowledgebase answer ID 452161 (http://rockwellautomation. custhelp.com/app/answers/detail/a_ id/452161/kw/452161). Submit Questions The Submit Questions feature lets you email a question on a specific product to a tech support engineer. For information about how to search the Knowledgebase, see http://rockwellautomation.custhelp.com/app/ answers/detail/a_id/452158 or use the job aid posted in Knowledgebase answer ID 44451 (http://rockwellautomation. custhelp.com/app/answers/detail/a_ id/44451/kw/submit questions). Your question is assigned a service ticket number. Our targeted email response time for TechConnect customers is 24 business hours. 18 IMPORTANT NOTE: The ‘Submit a Question’ feature is only available when you have entered your TechConnect Support authorization number into your account profile as described in the ‘Create an Account’ section. If you need immediate assistance, do not submit an online support request. Instead, call the telephone number listed on your e-Wallet Cards (you must have purchased a toolkit with one of our available phone support options to qualify for phone support). Chat Live Chat Live offers real-time support from our technical support engineers. Live chats are ideal for resolving issues wherever you have Internet access. Following a chat, you can print, email or save it and reference it later using the Find My Stuff (http://rockwellautomation. custhelp.com/app/account/overview) tab. For information about how to chat, watch the video tutorial available at http://rockwellautomation.custhelp.com/ app/answers/detail/a_id/455506 or use the job aid posted in Knowledgebase answer ID 452163 (http://rockwellautomation. custhelp.com/app/answers/detail/a_id/452163/ kw/chat live). Organize Your Stuff Find My Stuff acts as your personal information library. For information about how to use this feature, watch the video tutorial available at http://rockwellautomation. custhelp.com/app/answers/detail/a_id/455634 or use the job aid posted in Knowledgebase answer ID 452166 (http://rockwellautomation. custhelp.com/app/answers/detail/a_ id/452166/kw/452166). 6 Software, Firmware, and Other Updates Obtaining Updates For More Information Your Toolkit license contains the most recent Revs release. EDU Revs is updated once annually in conjunction with the Rockwell Automation fiscal year. However, if you need updates between EDU Revs releases, your Toolkit Support contract enables you to download software updates via the web for the products included in your Toolkit license (see page 4 and page 21). Visit http://www.rockwellautomation.com/support or refer to the following websites for additional information about Rockwell Automation products and programs: Your Toolkit serial number and the company name are required to download update files. You can verify your registered serial number and company name online by accessing your Partner Summary Report on the Partner (RS) Extranet at http://www.software. rockwell.com/extranet/programs/spqinfo. To download software or firmware updates, hot fixes or patches, navigate to http://www. rockwellautomation.com/ knowledgebase/ and select ‘Download software, firmware or other updates’ from the left-hand navigation. IMPORTANT To download updates, you must have Internet Explorer 5.5 or higher with 128 bit encryption/cipher strength and a high-speed connection. Average download speed is five minutes outside of peak hours, 11:00 am to 3:00 pm ET. Some updates are available as zip files and require the WinZip application. Step Forward Upgrade Programs: www.ab.com/stepforward/ Current Software Revision Chart: www.software.rockwell.com/corporate/revs Software Registration Transfer: www.software.rockwell.com/support/regtrns Remote Support Programs: www.rockwellautomation.com/ services/onlinephone Partner (RS) Extranet: www.software.rockwell.com/extranet/programs FactoryTalk® Activation Support If you experience a hard disk failure or an activation related problem, you should contact Rockwell Automation Technical Support at http://www.rockwellautomation.com/support, or by phone at 440-646-3434. See this Guide for a list of international numbers by country and region, or use our Worldwide Locator online at http://www.rockwellautomation.com/locations. Get Activation Support without picking up the phone! Online activation support, including Quick-Start Videos, Live Chat, Reference and FAQ documents, and Activation Forum is available on the Rockwell Automation Knowledgebase. Go to http://www.rockwellautomation.com/support/ activations.html. You can also find Instructions, demos, FAQs, and more information on FactoryTalk Activation on your EDU Revs media, and on the Partner (RS) Extranet at http://www.software. rockwell.com/extranet/programs/Toolkit_Admin/ toolkit_license_admin.cfm. 19 7 Technical Reference Library The Technical Reference Library includes a comprehensive, portable electronic library of Rockwell Automation publications and documentation to help you install, configure, and operate automation technologies. The collection consists of two components: • Technical publications and manuals in .pdf format • The Knowledgebase, a collection of technical notes, Frequently Asked Questions, sample programming code, known product anomalies and workarounds, application notes, general documentation, error codes, links to hot fixes and other support-related information To purchase the Technical Reference Library on DVD, contact your local Rockwell Automation distributor or sales office (catalog # 9392-TRCDRSENE). Features of the Library Include: • Auto-run utility • Stand-alone or network installation options • User-friendly, browser-based interface • Complete search capabilities, including product group/family, key word or Tech Note ID, Knowledgebase only • Multiple print options • Hyperlinks to the Knowledgebase, manuals, tech notes and other publications • Automatic installation of Internet Explorer (if not already installed) • Copy and paste capability • Multiple language versions 8 Supported Products Toolkit Support *TechConnect If the toolkit license your company purchased includes support, your support agreement entitles the registered participant site to receive technical support that covers the product families defined within the Toolkit, and associated hardware*. For a list of supported products, see the Classroom Toolkit Contents on page 4 of this guide or visit: http://www.rockwellautomation. com/services/onlinephone/techconnect/ coverage.html. 20 9 Upgrade Options TechConnect Service Levels System Support If you purchased the Toolkit license with one of our available support options your license includes Support* for the registered participant site. If you would like to upgrade your Support service level (e.g., Product Support to System Support, or 8 am-5 pm to 24x7), please contact your local Rockwell Automation authorized distributor or Rockwell Automation sales office. Support upgrade is available for an additional charge. With system support, your calls are routed to a specialized group of technical support engineers who are trained to support your overall Rockwell Automation control system. You receive a dedicated, single point of contact who will own the ticket from start to finish and follow up to ensure your issue has been resolved. In addition, you gain access to a monthly series of Webinars to stay up-to-date on new products and offerings. 24x7x365 upgrade option extends coverage thru after-hours, weekends and holidays. Technical Phone Support Real-time assistance for installing, configuring, troubleshooting and diagnosing problems; basic programming instruction and best-practice recommendations. Standard phone support hours are 8:00 am to 5:00 pm Monday-Friday (in time zone of the primary participating location) for TechConnect Support. Extended coverage (24x7x365) is available for an additional charge. Product Support Receive unlimited access to Rockwell Automation technical support engineers for real-time phone and electronic support. With deep knowledge of our hardware, software and legacy products, and remote desktop technology, our engineers can help you install, configure and maintain equipment and software, obtain software updates, diagnose and fix operating problems and perform basic programming tasks. 24x7x365 upgrade option extends coverage thru after-hours, weekends and holidays. 24x7x365 Support If the Toolkit support option you purchased includes 24x7x365 coverage, you can access technical support through the designated phone number provided in your Toolkit Support entitlement email, 24 hours a day, 365 days a year (for eligible products). Some escalation procedures may be different during non-business hours (5 pm - 8 am in time zone of the location covered on your support agreement). For additional information on the specific features of your Toolkit support option, see the applicable program guide on our extranet site at www.software.rockwell.com/extranet/programs/ programs.cfm. * Phone Support is not available on the following Rockwell Automation recognized holidays unless a 24x7x365 support level was purchased: • North America: New Year’s Eve, New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day (and day after), Christmas Eve, Christmas Day • Latin America: New Year’s Eve, New Year’s Day, Christmas Eve, Christmas Day 21 10 International Numbers This User Guide is designed for global use. For local language information or support you may call the Customer Support number for your country. If your country is not included in the following list, please call the number listed for your region. Region/Country Telephone Number Asia Pacific Australia China India Japan Korea Malaysia New Zealand Singapore Taiwan Thailand Viet Nam +613.9896.0575 1.800.809.929 1.080.0610.0327 +18.104.22.16885 00.44.2261.2142 0030.833.0004 1800.80.4851 0800.27.27.25 800.186.1028 0080.133.3332 001.800.3314.0008 +66.2.936.1500 Europe, Middle East & Africa EMEA +32.2.663.0600 Austria +43.732.38.909.99 Bahrain +971.4.321.1814 Belgium +32.2.716.84.11 Czech Republic +420.221.084.002 Denmark +22.214.171.124 Finland +46(0) 771 219219 France +33.825.30.31 32 Germany +49.2104.960.630 Greece +39 0230 249 577 +39 0230 249 578 Iceland +45 43 46 6006 Ireland +44.870.241.1802 Israel +39 0230 249 577 +39 0230 249 578 Italy 199.119.900 (Brescia, Milano, Padova) 199.119.922 (Bolognia, Napoli, Roma, Torino) Luxembourg +32 (0)2 716 84 11 22 Europe, Middle East & Africa (continued) Magyarorszag +43 (0) 732 38909 99 (Hungary) Mauritius +27 (0)860104373 Netherlands +31.297.543.543 Nigeria +27 (0)860104373 Norway +45 43 46 6006 Poland +48 (22) 459 66 07 Portugal +34 (0)93 295 90 00 Romania +420 (0)284 015 911 Russia +7 495 956 04 65 Slovakia +421.2.4058.1700 South Africa +27.11.654.9700 Spain +34.0902.309330 Sweden +46.0771.219.219 Switzerland +41.62.889.7777 08126.96.36.199 (Deutschland) 08188.8.131.52 (Français) 08184.108.40.206 (Italiano) 08220.127.116.11 (English) Tanzania +27 (0)860104373 United Arab +971.4.321.1814 Emirates United Kingdom +44.870.241.1802 Latin America Argentina Brazil Bolivia Caribbean Chile Colombia Costa Rica, Honduras Mexico Nicaragua, Panama Paraguay Peru Uruguay Venezuela +440.646.3434 800.666.0320 +55.11.3618.8800 +54.11.5554.4000 +1.787.706.3940 800.53.0012 01.800.700.2107 0800.013.1215 USA & Canada +440.646.3434 001.888.365.8677 +506.262.5495 001.800.203.3475 +54.11.5554.4000 0800.535.36 +54.11.5554.4000 800.1.00.3062 11 RSTechED™ Premium Education. Proven Results. Rockwell Software offers RSTechED, an annual training event that helps you learn more about the latest Rockwell Automation products and technology solutions. Attendees exchange best practices, and gain an in-depth understanding of how Rockwell Automation Integrated Architecture™ is information-enabling companies across the globe. This event brings together diverse positions within organizations such as IT, plant, operations and maintenance managers, all hailing from companies of different sizes and market niches across the globe. Join the interactive atmosphere that features unedited debate and noncommercial dialogue on the most current and compelling plant-floor issues. As a program participant, you are invited and encouraged to attend RSTechED. You may purchase seats for this event at the published event price through the online RSTechEd registration portal at at www.rsteched.com during event registration. Hear how the latest Rockwell Automation offerings can help your business and your customers operate with unparalleled efficiency. Questions answered by experts. Listen to presentations given by Rockwell Automation leaders, as well as customers and industry experts within a relaxed, informal atmosphere. RSTechED is a training event for end-users, systems integrators, distributors, Encompass partners, OEMs, and Rockwell Automation sales personnel. Each year, attendees gather from around the globe to learn how their peers tackle day-to-day challenges. The goal of RSTechED is to provide each attendee the opportunity to explore Rockwell Software solutions from beginner level overviews to in-depth, advanced hands-on labs, all while networking with industry peers. Attend lab sessions for valuable hands-on product demonstrations. Interact with Rockwell Automation partners and end-users to actively identify and develop best practices. Review FactoryTalk implementations and discover new approaches to solving application challenges. Participate in commercial and technical discussions, and customer application stories. For more information on RSTechED, visit our website at www.rockwellautomation.com/ events/rsteched/. 23 12 Knowledge Network Online Learning Series for Partners On-Demand Archive Travel budget cut? Need more information on Rockwell Automation software products, productivity tools, and partner resources? Stay informed from the comfort of your own desk! Miss the live presentation? Spend time between projects increasing your technical proficiency by taking advantage of the Knowledge Network On-Demand Archive. The Knowledge Network is an online learning series designed to help keep you up to date on the latest products, technologies, and productivity tools throughout the year. All session presentations are recorded and archived on our Extranet site for convenient, on-demand viewing or download at a later date. This series is intended to improve competency and transfer knowledge to our PartnerNetwork™, Authorized Distributors, and Rockwell Automation sales. All webcasts are delivered via WebEx and tele-conference, and most are one hour in length. Each session also includes an interactive Q&A period to help you maximize your learning experience. Visit our Extranet site to view or download a schedule of upcoming sessions, including session logon & tele-conference information, available only to channel partners. Encourage your development engineers to make the most of valuable down-time by learning about the latest products, tools, and technologies from Rockwell Automation that can help you increase your profitability, effectiveness, and competitive edge. To browse the On-Demand Archive, go to www.software.rockwell.com/extranet/ know/archives. Go to www.software.rockwell.com/extranet/know. Doc ID EDCTKUSERGUIDE-10.12 PN-177718 Copyright ©2012 Rockwell Automation, Inc. All Rights Reserved. Printed in USA.
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