the Classroom Toolkit

the Classroom Toolkit
Rockwell Automation Educational Support Program
Classroom Toolkit & Support User Guide
This guide is for active participants of the Educational Support Program only
and may not be distributed to non-authorized users.
Global Commercial Programs
Welcome
Overview
Classroom Toolkit Contents
Commercial Programs FAQ
EDU Revs and Activation FAQ
Telephone Support
Online Support
Software, Firmware and Other Updates
Technical Reference Library on DVD
Supported Products
Upgrade Options
International Numbers
RSTechED
Knowledge Network – Online Learning Series
Welcome
To the Rockwell Automation Educational Support Program
Dear Partner,
Rockwell Automation is pleased to have you participate in the Educational Support Program.
We recognize the value your school provides in applying our technologies to implement
customer solutions, and thank you for your support and continued participation in this Program.
For more detailed information on the Program, please visit the Commercial Toolkit Programs
section of our extranet site located at www.software.rockwell.com/extranet/programs/
index.cfm. This site requires a login and password. If you have not already done so,
please register for an extranet account to enable access. Your password and login will be
returned to you within 2 business days. We recommend that you regularly visit this site to
learn the latest Program and product details. In many cases we will only be distributing
information via e-mail or posting it on the extranet.
Your Toolkit contains:
• Activation Certificate containing the serial number and product key to activate the software
included in your Toolkit license (enclosed in a red envelope).
• Revs media containing installation software for the products included in the Classroom
Toolkit license (see Contents, this guide). Please note, the most recent updates may need to
be downloaded from the support website at http://www.rockwellautomation.com/support.
• Classroom Toolkit & Support User Guide including Contact information, Toolkit Contents,
FAQ, Instructions for using the Rockwell Automation Support Center, Knowledgebase,
contacting Technical Support, and other important information designed to help you make
the most of your program benefits and toolkit license.
For product release notes and system requirements, please see the Rockwell Automation
Internet at http://www.rockwellautomation.com/rockwellsoftware.
If the toolkit license your company purchased includes Support, you will receive an e-mail
containing your toolkit support entitlement information and credentials via PDF attachment
following the toolkit order shipment. The PDF is formatted to print directly onto Avery
Stock Number 5371 so you can print cards to carry with you and/or distribute electronically
to your engineers who use the Toolkit software. The eWallet Cards PDF will also be
posted under Find My Stuff in your Knowledgebase Profile. Please allow 10-14 days for
receipt. The registered participant site will be able to use the Toolkit serial number to
obtain support in the interim. You may reach the Channel Development Team via e-mail
at [email protected] or by phone at (0) 01.414.382.8360.
Sincerely,
Channel Development Team
Rockwell Automation
2
Overview
Use the instructions provided in this User Guide to
obtain efficient service and maximize the benefits
of your Toolkit license. Providing your authorization
number for support and serial number(s) for
product updates will expedite service delivery.
Support information specific to the Program and
license purchased (support level, serial number(s),
authorization number(s), etc.) can be verified online
on the Partner (RS) Extranet at http://www.software.
rockwell.com/extranet/programs/spqinfo.
Make sure you sign up on our Knowledgebase
(http://www.rockwellautomation.com/
knowledgebase/) to receive proactive notification
of product updates and tech notes! See page 17
for additional Knowledgebase information.
Contents
1 Classroom Toolkit Contents
2 Commercial Programs FAQ
3 EDU Revs and Activation FAQ
4 Telephone Support
5 Online Support
6 Software, Firmware and Other Updates
7 Technical Reference Library
8 Supported Products
9 Upgrade Options
10 International Numbers
11 RSTechED
12 Knowledge Network – Online Learning Series
3
1 Classroom Toolkit Contents
Product*
Catalog Number Activation Key Name
Arena Basic Edition (BE)
9502ARBEENE
RSLadder 5
RSLadder 500
RSLinx Classic Gateway
RSLinx Enterprise
RSLinx Lite Communications Drivers
RSLogix 5 Professional Edition
RSLogix 500 Professional Edition
RSLogix 5000 Professional Edition
RSLogix 5000 PIDE Autotune
RSLogix 5000 APC Config with one Controller License
RSLogix 5000 GuardLogix Safety Editor
RSLogix 5000 Multi-Language Pack Option (FBD,SFC,ST)
RSLogix 5000 PhaseManager
RSLogix Architect
RSLogix Emulate 5000™ Processor Emulation
RSLogix Emulate 500™ SLC 500 Processor Emulation
RSLogix Emulate 5™ PLC-5 Processor Emulation
RSLogix Micro Developer
RSNetWorx for ControlNet
RSNetWorx for DeviceNet
RSNetWorx for EtherNet/IP
RSNetWorx MD for ControlNet
RSNetWorx MD for DeviceNet
RSNetWorx MD for EtherNet/IP
RSFieldbus 1024 FB Base Configuration Software
SoftLogix 5860
A-B Panel Builder for STD PV’s; E PV’s
UltraWARE
DriveTools SP - includes DriveExecutive & DriveObserver
2
DriveExplorer
InView Messaging Software
PicoSoft Pro
IntelliCENTER Software
Connected Components Workbench
FactoryTalk Batch 60 Units - includes Material Track
9324RL5LDRENE
9324RL0LDRENE
9355WABGWENE
9355RSLETENE
N/A
9324RL5700NXENE
9324RL0700ENE
9324RLD700NXENE
9323ATUNEENE
9324RLDAPCENE
9324RLDGLXE
9324RLDMLPE
9324RLDPME
9326LGXARCHENE
9310WED200ENE
9310WE0200E
9310WE5200E
9324RLM0800ENE
9357CNETL3
9357DNETL3
9357ENETL3
9357CNETMDAD3E
9357DNETMDAD3E
9357ENETMDAD3E
9308RSFB1024ENE
1789L60
2711ND3; 2711eND1
2098UWCPRG
93034DTS01ENE
93064EXP02ENE
2706PSW1
1760PICOSOFTPRO
2101AINTLCNTR
9328CCWDEVENE
9358FTB060ENE
FactoryTalk Historian Classic for Batch
9358BHIST02ENE
FactoryTalk Scheduler Pro
FactoryTalk Scheduler Viewer
9358SCHENE
9358SCHVWENE
ArenaBE.exe, ArenaBas.tpo,
Arena14.bit, Arena13.bit
RSLD532.OCX
RSLAD32.OCX
RSLINX.GW
RSLE10.RUN
n/a - On EDU Revs or Online
RSLgx5P.EXE
RS500P.EXE
RS5K_700.EXE
RS5KTUNE.EXE
rs5k_apc.exe
RS5K_GLX.EXE
RS5K_MLP.EXE
RS5K_EPH.EXE
RSARCH.EXE
WED32.EXE
WE032.EXE
WE532.EXE
RSMICROD.EXE
RSNTWCN3.EXE
RSNTWDN3.EXE
RSNTWEN3.EXE
RSNTWMC3.EXE
RSNTWMD3.EXE
RSNTWME3.EXE
RSFBUS.1024, RSFOPC.1024
SftLgx58.60
N/A - On EDU Revs or Online
N/A - On EDU Revs or Online
N/A - On EDU Revs or Online
N/A - On EDU Revs or Online
N/A - On EDU Revs or Online
N/A - On EDU Revs or Online
N/A - On EDU Revs or Online
ccw.exe
BCHBDL60.EXE, UNIT01.EXE
MTRACK.EXE
BHIST2.EXE, Hist300.exe,
Histhauth.EXE
RSSCHDAU.EXE, RSSCHCTP.EXE
RSSCHDVW.EXE
1
PRODUCTION
MANAGEMENT
DESIGN & CONFIGURATION
1
4
* Please see the Read Me files on your Revs media for important pre-built serialization, and product-specific installation requirements.
1
Not FactoryTalk Activation compatible at this time, Legacy (EVRSI) activation only, by request only
2
Connected Component Workbench (v1.02 and higher) is replacing DriveExplorer and is the preferred configuration tool for PowerFlex drives.
DriveExplorer will be discontinued sometime in 2012 and no further updates will occur after that time. When discontinued, it will be posted as
freeware on the LV Drives Web Updates site (http://www.ab.com/support/abdrives/webupdate/software.html). DriveExplorer will still be needed
for use with legacy SCANport products (1305, 1336, etc.) since Connected Component Workbench only supports PowerFlex (and newer) drives.
Note: All Toolkit software is the property of Rockwell Automation and may not be resold, transferred, used in a production or manufacturing
capacity, or used to conduct end user customer training. For product release notes and system requirements, please see our web site at
http://www.rockwellautomation.com/rockwellsoftware/.
DATA MANAGEMENT
ASSET MANAGEMENT
Product*
Catalog Number Activation Key Name
FactoryTalk Gateway Distributed 70000 w/RSLinx Enterprise
FactoryTalk Historian ActiveView Client
FactoryTalk Historian Classic Server 70K
FactoryTalk Historian Site Edition Server –
2,500 RA Data Points
FactoryTalk Historian SE Server – 500 3rd-Party Data Points
FactoryTalk Historian ProcessBook Authoring Client
FactoryTalk Historian DataLink Excel Reporting Tool
FactoryTalk Historian BatchView Add-in
FactoryTalk Historian SQC ProcessBook Add-in
FT Historian Site Edition - 5,000 tags
FactoryTalk Historian Site Edition Advanced Server
FT Historian Server Interface
FactoryTalk Transaction Manager COM+Connector
FactoryTalk Transaction Manager Pro 70K Tags
FactoryTalk Transaction Manager Standard 5K Tags
Emonitor (Enshare) Enterprise 500 Tag
9355OPD2500LENE
9518HAVENF
9358HSTS2500
9518HSERA2K5
RSOPCD.70000
Aview.1
Hist70k.exe, Histauth.exe
FHLD.2500, VPHstBdl.ext
9518HSE3RD500
9518HPBENF
9518HDLENF
9518HBAVENF
9518HSAENF
9518HSE5K
9518HSEADV
9518HINSE2SE
9356SQLCOMPLS
9356PRO2500
9356STD2350
9309ENSH500ENF
PTY3.500, VPHstBdl.ext
N/A
N/A
N/A
N/A
FHSE.5000
FHSE.Advanced
FHSE.H2H
RSSQLPRO.MTS
RSSQLPRO.70K
RSSQLSTD.05K
emonensh.emt, emon0500.emt,
CMMSGWAY.EMT, emonrlst.emt,
emonanys.emt, emontweb.emt,
plantlnk.emt, emonchdb.emt,
Emweblul.emt
Emonitor/Odyssey Workstation 500 Tag
(EMONITOR/OD BSC WRKST 500 NL)
9309ODBS500ENE
EMONITOR/ODYSSEY DLX FA 500 CN
9309ODDX500ENF
FactoryTalk AssetCentre Server
FactoryTalk AssetCentre 1000 Addtl Assets
FactoryTalk AssetCentre Disaster Recovery
FactoryTalk AssetCentre Process Device Configuration
FactoryTalk AssetCentre Disaster Recovery for ABB Robot
FactoryTalk AssetCentre Disaster Recovery for
Remote Computers
FactoryTalk AssetCentre Disaster Recovery for Siemens S7
FactoryTalk AssetCentre Disaster Recovery for Siemens S5
FactoryTalk AssetCentre Disaster Recovery for Generic FTP
FactoryTalk AssetCentre Disaster Recovery for Fanuc Robot
FactoryTalk AssetCentre Disaster Recovery for
Motoman Robot
FTEM Manager (FT EnergyMetrix Manager)
OPC Connectivity for FTEM
Real Time option for FTEM
Charts Plus for FTEM
Reports Plus for FTEM
10 meter bundle for FTEM
RSPower32 Works
9515ASTSRVRENE
9515ASTCAP1000E
9515ASTDRROKENE
9515ASTPRDCFENE
9515ASTDRABBENE
9515ASTDRRCENE
emon0500.emt, emonodbc.emt,
emonchdb.emt
emonoddx.emt, emon0500.emt,
emonanys.emt, emonchdb.emt
AC.SERVER
AC.TLK1000
AC.DRROK
AC.CFGINSTR
AC.DRABBR
AC.DRRC
9515ASTDRSMNS7
9515ASTDRSMNS5
9515ASTDRFTP
9515ASTDRFNCENE
9515ASTDRMTNENE
AC.DRSMNS7
AC.DRSMNS5
AC.DRFTP
AC.DRFANUCR
AC.DRMOTOMR
9307FTEMMENE
9307FTEMOPC
9307FTEMRT
9307FTEMCHT
9307FTEMRPT
9307FTEM10
9307RSP32WENE
FTEM.MGR
FTEMOPC.OPT
FTEMRT.OPT
FTEMCHT.OPT
FTEMRPT.OPT
FTEM10.MTR
RSP32WKS.EXE
Note: All Toolkit software is the property of Rockwell Automation and may not be resold, transferred, used in a production or manufacturing
capacity, or used to conduct end user customer training. For product release notes and system requirements, please see our web site at
http://www.rockwellautomation.com/rockwellsoftware/.
5
PERFORMANCE & VISIBILITY
COMPUTER-BASED
TRAINING
Classroom Toolkit Contents
Product*
Catalog Number Activation Key Name
RSTrainer for RSLinx Software
1
RSTrainer for RSLogix 5000 Software —
Offline Programming
1
RSTrainer for RSLogix 5000 Software —
Online Monitoring
1
RSTrainer for RSLogix 5 Software
FactoryTalk Metrics Server 200 Workcell
FT Metrics/FT Historian Classic Single-User
Runtime Client License
FactoryTalk VantagePoint EMI Server
(with user-supplied MSSQL)
- includes FT VantagePoint Dashboard Builder
9393RSTLINX
9393RSTLX5KOFF
RST2KLNX.CBT
RST5KOFE.CBT
9393RSTLX5KON
RST5KONE.CBT
1
9393RSTLX5
RST2K5.CBT
9358PLTM2600ENE Pltm200.exe, PltmAuth.exe,
9358BIZ1C0PENE
RSBWRTSU.EXE
9521VPSERVERENE
VPEMISRV.sys, VPNmUser.lmt,
VPFctTlk.con, VPInSql.hst,
VPOSIPI.hst, VPProf.hst,
VPOpcHda.hst, VPOpcDa.rt,
VPDb.con, VPMsSql.db,
VPOledb.db, VPOracle.db,
VPCalc.con, VPInc.con, VPTags.con,
VPStore.pgn, VPFlash.pgn,
VPReport.pgn, VPTbldr.cln,
VPSqlclr.cln, VPStore.inf,
VPCalc.inf, VPTags.inf,
VPLimit.db, VPOdbc.db
FactoryTalk VantagePoint 1 Named User Client
9521VPNL01ENE
VPNmUser.lmt
FactoryTalk VantagePoint 3rd-Party Historian Connector 9521VPHSCENE
VPLimit.hst
FactoryTalk VantagePoint 3rd-party Real-time Connector 9521VPRTCENE
VPLimit.rt
FactoryTalk VantagePoint EMI Database Connector
9521VPEMDBCENE FTVPEEDBConnector, VPLimit.db,
VPMsSql.db, VPOledb.db,
VPOracle.db, VPOdbc.db, VPDb.con
FactoryTalk VantagePoint EMI SharePoint Web Parts
9521VPSHRPNTENE n/a - On EDU Revs or Online
FactoryTalk View Machine Edition Station
9701VWMR500AENE RSVME.500
Runtime 500 Displays
FactoryTalk View SE Client
9701VWSCWAENE RSVSECLI.RW
FactoryTalk View SE Station Unlimited Display
9701VWSB000AENE RSVSE.MAX
FactoryTalk View Server Unlimited Display
9701VWSS000AENE RSVSESRV.MAX
FactoryTalk View Studio for FactoryTalk View Enterprise
9701VWSTENE
RSV.STUDIO
FactoryTalk View Studio for Machine Edition
9701VWSTMENE
RSVME.STUDIO
FactoryTalk ViewPoint
9522VWP50RENE FTVWPCLI.RO
2
KEPServer Enterprise
9301OPCSRVENE
KEPSERVR.EXE
RSView32 Active Display Dedicated Client
9305RSVADDCENE RSVRADS.GCS
RSView32 Active Display Floating Client
9305RSVADFCENE RSVRADS.CLI
RSView32 Active Display Floating View Client
9305RSVADFVCENE RSVRADS.ROC
RSView32 Active Display Server
9305RSVADSENE
RSVRADS.SVR
RSView32 Messenger Pro™
9301MSGRPROENE RSVMSGR.PRO
RSView32 WebServer™
9301RSVWSENE
RSVHTML.SRV
RSView32 Works 100K
93012SE2500
RSVIEW.D70K
1
The RSTrainer Products contained in your Toolkit do not support borrowability at this time (RSTrainer activations cannot be checked out or run
disconnected from the server on which the .LIC file resides).
2
We’re sorry, 24x7 support is not currently available for this product
Note: All Toolkit software is the property of Rockwell Automation and may not be resold, transferred, used in a production or manufacturing
capacity, or used to conduct end user customer training. For product release notes and system requirements, please see our web site at
http://www.rockwellautomation.com/rockwellsoftware/.
6
PRODUCTIVITY TOOLS & RESOURCES
Product*
Catalog Number Activation Key Name
Power & Energy Management Tools
(PEMS Accelerator Toolkit)
Transim • Web-based engineering tool for drive simulations
for reflective wave and harmonic applications
Connected Components Building Blocks;
CC Accelerator Toolkit
Dynamix Surveillance Accelerator Toolkit
Drives and Motion Accelerator Toolkit
Water Wastewater Accelerator Toolkit
EtherNet/IP Capacity Tool
Integrated Architecture Top 50 Design Points
Safety Accelerator Toolkit
Product Selection Toolbox: CenterONE,
Current Program Updater
Product Selection Toolbox: eCADWorks &
eCADWorks Clipboard
Product Selection Toolbox: Integrated Architecture Builder
Product Selection Toolbox: MCS Star, Proposal Works,
Rail Builder
Product Selection Toolbox: Motion Analyzer &
Motion Selector
IASIMP-SP014-EN-C
n/a - On EDU Revs or Online
N/A
n/a – Available Online 1
CC-QR001x-MU-C
n/a - On EDU Revs or Online
IASIMP-SP010
IASIMP-SP017A-EN-C
IASIMP-SP012A-EN
N/A
N/A
SAFETY-CL002
PST-SG001E-EN-V
n/a – Available Online 1
n/a - On EDU Revs or Online
n/a – Available Online 1
n/a – Available Online 1
n/a – Available Online 1
n/a – Available Online 1
n/a – Available Online 1
PST-SG001E-EN-V
n/a – Available Online 1
PST-SG001E-EN-V
PST-SG001E-EN-V
n/a - On EDU Revs or Online
n/a – Available Online 1
PST-SG001E-EN-V
n/a - On EDU Revs or Online
1
Available online at http://www.rockwellautomation.com/en/e-tools
Note: All Toolkit software is the property of Rockwell Automation and may not be resold, transferred, used in a production or manufacturing
capacity, or used to conduct end user customer training. For product release notes and system requirements, please see our web site at
http://www.rockwellautomation.com/rockwellsoftware/
7
2 Commercial Programs FAQ
Q
What is the objective of the
Educational Support Program?
A
The purpose of the Educational Support
Program is to provide accredited educational
institutions & students with economical access
to Rockwell Automation hardware, software,
and training tools. These tools help accredited
educational institutions incorporate Rockwell
Automation technology into their course
curriculum and classroom environments as a
preferred standard.
Q
Where do I find Program details?
A
For Program information, please log-on
to the Partner (RS) Extranet at www.software.
rockwell.com/extranet and access the Channel
Programs page from the left-side navigation
pane. If you do not already have an account, sign
up for a login ID and password. On the extranet
you will find information on the Programs, tools
to help you with our products, your Partner
Summary Report, Newsletter Archives, and other
details on our products and services that are only
available to Program Participants. If you haven’t
had a chance to browse the extranet, please take
a moment to do so, as extranet access is one
of the benefits provided to you with Program
participation.
Q
A
Can a participant buy multiple Toolkits?
Yes. However, the Classroom Toolkit license
is available in 1-, 3-, 5-, and 10-install increments,
and it will be easier for you to administer your
installs & activations if you license the toolkit
in the highest available install increments to
achieve the total number of installs you need.
Q
What about software that a Program
participant already owns?
A
Program Participants that have existing
software purchased outside the Toolkit offering
can obtain a TechConnect contract. Furthermore,
existing software can be brought into support
and resold to their customers. For more
information go to www.rockwellautomation.
com/support.
Q
Can I trade in existing software to get a
discount on the Toolkit offering?
A
No. However existing software purchased
at list price may be resold to end customers to
offset Program costs.
Q
Do I need additional TechConnect
contracts for GML, PLC2 or PLC3 software if
the Toolkit license my company purchased
includes support?
A
Yes. Toolkit Support does not include
Legacy Support. Participants may purchase a
Legacy Support contract through your local
Rockwell Automation sales office or Authorized
Distributor.
Q
Can a company buy one Toolkit with
8-5 Phone Support and another Toolkit with
24x7 Phone Support?
A
No. All participants will need to purchase
all of their Toolkits with matching support
levels. Please see the Program Guide for more
information.
Q
Will a participant be able to upgrade
a standard Support option to 24x7, and/or
System Support at a later time?
A
Yes. Please contact your local Distributor
or Rockwell Automation sales office for pricing
and availability.
8
3 EDU Revs and Activation FAQ
Q
What is EDU Revs?
A
EDU Revs is DVD media that contains
the most recent revisions of the most commonly
used Rockwell Automation software products.
EDU Revs media is provided for software product
installation and update purposes, only to
active participants of the Rockwell Automation
commercial toolkit programs and authorized
channel partners.
• EDU Revs is provided to participating schools
for in-school classroom instructional use
only, and external customer distribution is
prohibited. Distribution to customers may result
in program termination.
• You will have activations to the products that
are included in the classroom toolkit license
type purchased by your company (see your
Contents document).
Please Note: The software provided on Revs
is the property of Rockwell Automation and
may not be resold, transferred, or used in a
production or manufacturing capacity.
Q
Who can use Revs?
A
Revs is restricted to use by active
participants of the Rockwell Automation
commercial toolkit programs and authorized
channel partners only. External customer
distribution is prohibited. Distribution to
customers may result in program termination.
Q
Can I use Revs to update my customers?
A
No. That would violate the license
agreement. Revs is provided to authorized
channel partners for internal development use
only and is not intended for end customer use.
Distribution to customers may result in program
termination.
Q
A
When is Revs released?
Revs is currently once annually in
conjunction with the Rockwell Automation
fiscal year.
Q
Where can I find product release notes
and system requirements?
A
In the Help File of each product, or please
see our website at http://www.rockwell
automation.com/rockwellsoftware/.
Q
What if a product revises between
Revs releases?
A
If you require software updates between
Revs releases, you can download the latest
release of the software online.
• Go to: http://www.rockwell
automation.com/support/ and select
Downloads/ Software Updates
• Select the software product to download
• Enter your active license serial number and
registered company name
• Follow the download instructions
Q
Will I be able to activate all products
contained in Revs?
A
No. Which products you can activate
depends on the contents of your license. Some
products have third-party licensing restrictions
prohibiting inclusion in internal development
licenses. However, these products may be
included on Revs for update and demo purposes.
Q
How is the Toolkit license activated?
A
The Toolkit license uses FactoryTalk
Activation.
FactoryTalk Activation is part of the Rockwell
Automation FactoryTalk Services Platform.
It allows FactoryTalk enabled products to
be activated via files generated by Rockwell
Automation over the Internet. It eliminates
the dependency on physical media to initiate
activation. As a result, software activations can
be delivered, distributed, stored, backed-up and
moved electronically.
Activation files can be created with the
FactoryTalk Activation Manager software
or retrieved online from the Rockwell
Automation licensing site at https://activate.
rockwellautomation.com/ and hosted to your
local server, machine, or a USB dongle.
9
EDU Revs and Activation FAQ
For help with activation, click Help in the upper
right corner of the FactoryTalk Activation
Manager, or visit our Activations Support site at
http://www.rockwellautomation.com/support/
activations.html.
Q
What do I need to activate my software
electronically?
A
To activate your software electronically
you will need:
• A computer with an Internet connection and
web browser (or email, telephone, or fax
capability).
• FactoryTalk Activation Manager software
(the FactoryTalk Activation Manager software
application is included on your Revs media).
• The software serial number and product key
(printed on the Activation Certificate document,
enclosed in a red envelope included with the
software media).
Q
Who do I call if I need activation support?
A
If you experience a hard disk failure or
an activation related problem, please contact
Rockwell Automation Technical Support at www.
rockwellautomation.com/knowledgebase or
by phone at 440-646-3434. For local contact
information, please see page 22, or use our
online Worldwide Locator.
For more information about FactoryTalk
Activation, visit our Activations Support site at:
http://www.rockwellautomation.com/support/
activations.html.
Q
What if I need help installing a product?
A
Start with the Rockwell Automation
Knowledgebase for 24/7 technical information
and assistance:
• View technical/application notes
• Obtain software patches
• Subscribe for product/service email notifications
• Ask questions, and much more!
Or contact our Support Center at 440-646-3434.
For local contact information, please see page 22,
or use our online Worldwide Locator.
10
Q
Where can I find product manuals and
release notes?
A
The Rockwell Automation Technical
Reference Library is included on the Revs
media, and contains product manuals, technical
notes, and Knowledgebase files for on-demand
installation assistance. You can also visit our
website at www.rockwellautomation.com/
rockwellsoftware/.
Q
Does the Toolkit use concurrent
activations?
A
Yes. Toolkits use concurrent activation.
A concurrent activation locks the software
activation to an Activation Server Computer. The
Activation Server manages a pool of activations
and shares them with client computers over a
network connection.
Q
What is the minimum version of the
FactoryTalk Activation Tool I need to use
with my Toolkit?
A
We encourage participants to use the latest
version of FactoryTalk Activation Manager. The
latest version of FactoryTalk Activation Manager
is on your Revs media, or can be downloaded
from our website at https://activate.
rockwellautomation.com/.
Q
Will my Toolkit have one serial number
with FactoryTalk Activation?
A
Yes. You will have one serial number per
Toolkit catalog number ordered. A Toolkit license
serial number includes individual activation
keys for the software products contained in the
bundle. Your Toolkit license may include multiple
installs under the same serial number depending
on the number of installs purchased.
Q
Can FTView Studio be borrowed in
the Toolkit?
A
Yes. The Toolkit license is concurrent so
most bundled components in the Toolkit
license can be borrowed.
EDU Revs and Activation FAQ
Q
Is it possible to open two instances of
RSLogix 5000, for example, one in v18 and
another in v19, using a single FactoryTalk
Toolkit activation?
To borrow all the activations listed in the chart
on the Select Activations tab, click the check box
next to the Product column header.
A
Yes. Any two instances of different
RSLogix5000 versions opened on a single
computer will require only one activation as
long as both versions in use support FactoryTalk
Activation.
Q
What is the maximum borrow time
for my activation(s)?
A
Maximum borrow time for an activation is
the expiration date. The FactoryTalk Activation
Manager Borrow Activations dialog uses the
expiration date of the activation as the maximum
borrow time by default.
When borrowing multiple activations at the
same time the maximum borrow time will be the
earliest expiration date found in the group of
activations you are borrowing.
The Borrow Activation page will display the
Maximum time activations can be borrowed field
using a Calendar, Days, and Hours format.
Q
I received an ”invalid serial number”
prompt while installing the RSLogix products
included in my Toolkit license. What should
I do?
A
Some products may require you to enter
a serial number during the installation process,
but may not accept your Toolkit serial number
because the software product prefix is preloaded.
If you receive an “invalid serial number” error
during installation, please enter the product
prefix followed by the last six digits of your
Toolkit license serial number to complete the
installation process.
For a complete listing of products & prefixes see
the Installation Note - Commercial Development
Programs PDF on your Revs media, or visit the
Revs page on our Extranet site.
Q
I purchased one 5-install Classroom
Toolkit and one 3-install Classroom Toolkit,
so I have two serial numbers with a total of
8 installs. How should I manage the installs
using the FactoryTalk Activation Manager?
Q
A
How do I borrow multiple activations?
Activation files can now be borrowed
individually or as a group. If you want to borrow
only activations that you specify, you can select
the rows in the chart on the Select Activations
tab that correspond to the software product for
which you want to borrow an activation, and
then click the Set Borrow Term button.
A
If you are currently licensing multiple toolkit
serial numbers and want to use a centralized
activation server, we encourage Software
Librarians to consolidate all of your toolkit installs
to a single serial number to make managing your
activations easier. This will greatly reduce the
complexity of the Options file since you would
only manage a single serial number instead of
multiple serial numbers.
11
EDU Revs and Activation FAQ
Active participants may request consolidation
of multiple active Toolkit serial numbers by
contacting the Channel Development Team by
email to [email protected]
Q
Do I need to remove my old Classroom
Toolkit Activations before I install the
new ones?
A
No. However, removing your expiring/
expired toolkit .LIC file is recommended to
reduce confusion when setting up your server
or administering your activations. If you don’t
remove the old .LIC file, the old keys will display
in the same list as your new keys. Removing the
old .LIC file will make viewing & administering
your new keys simpler inside the FactoryTalk
Activation Manager.
Q
When I rehost my Toolkit license do
I have to rehost each software activation
individually, or is there a way to rehost all
the activations at once?
A
Each Toolkit license purchased has a unique
serial number, and you may have multiple
installs depending on the number of installs
you purchased (1-install = 1 set of all products
included in the toolkit license bundle).
Rehosting activations is a means of associating
an activation file with a different host ID.
Rehosting an activation file deactivates and
deletes the activation file on the computer that is
hosting it. The number of installs tied to the host
ID for that activation file determines how many
installs are available to be rehosted.
Q
Are there products that are excluded
from the Toolkit?
A
Yes. Some products have third-party license
restrictions and/or royalty agreements that
prohibit us from including them in the toolkit
license. Products introduced mid-year may not
be included.
To determine whether a product is included
in the toolkit license, please see the Toolkit
Contents listing on page 4 of this User Guide,
or on your Revs media.
12
If you have questions on the status of a product
that isn’t currently included in the toolkit license,
please contact Program Administration by email
to [email protected]
Q
Is FactoryTalk Activation use supported
using a Virtual Private Network (VPN)?
A
Yes. Use of FactoryTalk Activation has been
verified over a VPN. However, Rockwell Software
has NOT qualified any specific VPN products.
The VPN on its own shouldn’t be a problem if
it has reasonable bandwidth and is configured
correctly; it should act as a transparent pipe into
the network.
Important: Ports 27000-27009 need to be
accessible. There shouldn’t be problems with a
VPN itself, but there may be issues with a firewall
implemented as part of the VPN connection that
disables these ports. Contact your IT help desk if
you are having problems getting this to work.
Q
When I click on REFRESH, the refresh time
to display my Toolkit Activations takes about
10-15 minutes. Is there any way to speed up
this process?
A
Slow refresh rates can be the result of bad
configurations or network issues. Even five
minutes is longer than expected on a good
setup with a good network connection. Expected
refresh times of 30-40 seconds are required to
refresh a list of 150 activations.
Q
Can Instructors use a Student Toolkit
license in the Classroom?
A
No. That would violate the license
agreement. The Student Toolkit license is
provided for Student use outside of the
classroom only (home-work) and is not intended
for in-school, classroom, or end customer use.
The student toolkit license is provided for homework use only and is intended to be installed on
the student’s personal computer. The Student
Toolkit license activation is Node-Locked so it can
only be activated on a single computer.
EDU Revs and Activation FAQ
Q
Where can I find Tutorials on FactoryTalk
Activation?
A
You can find FactoryTalk Activation
instructions, and other tools & resources on
your Revs media.
You can also access Quick Start videos,
FAQs, tutorials, and view archived Q&As
online at our Activations Support site,
www.rockwellautomation.com/support/
activations.html. and the Rockwell Automation
Knowledgebase at www.rockwellautomation.
com/knowledgebase.
Q
If I host my activations to a Dongle is
there anything special I need to know?
Q
When do I need to use “Refresh?”
A
Refreshing the server causes it to notice
recent changes such as new or moved activation
files.
FactoryTalk Activation Manager should
automatically detect dongle insertion and cause
the server to re-read activation files. FactoryTalk
Activation Manager also detects changes to the
activation files or their configured paths and
issues ‘re-reads’ in those cases.
While the Refresh button can be used to check
for any changes while the activation server
continues to run, it is there as a precaution, and,
in general, its use should not be required.
A
The FactoryTalk Activation Manager
monitors USB dongle insertion and will trigger
an Activation Server reread when a dongle is
inserted. On reboot, the FactoryTalk Activation
Manager will automatically reread the server
after a pause to allow the Operating System to
start required services.
Note that it is still possible for a Grace Period
to be started while the Operating System starts
these services. A Grace Period started in this
manner will automatically resolve quickly and
does not require user interaction.
FactoryTalk Activation Manager v3.40 and
later fully supports a plug-and-play dongle
(cat #9509-USB-DONG2) with storage capacity,
automatically detects the connected plugand-play dongle, and gives you the option of
downloading activation files to it. Once it’s set
up, it can be used on any computer that also has
FactoryTalk Activation Manager (v3.40 or later)
installed.
13
4 Telephone Support
Make Calls
Please contact Rockwell Automation Technical
Support by phone at 440-646-3434 in the Americas,
or see a list of international numbers by country
and region on page 22, this guide. For local contact
information, you can also use our Worldwide
Locator available online at www.rockwell
automation.com/locations.
Please use your designated Authorization
Number (and phone number if you purchased
System Support) when calling for support. These
numbers can only be used for support issues
regarding products included in the Toolkit
Program support offering.
Standard phone support hours are 8 am to 5 pm
Monday through Friday in the time zone of the
primary participant location unless a 24x7x365
support level was purchased.*
If the Toolkit license your company purchased
includes Support, you will receive an e-mail
containing your toolkit support entitlement
information and credentials via PDF attachment
following the toolkit order shipment. The PDF
is formatted to print directly onto Avery Stock
Number 5371, so you can print cards to carry
14
with you and/or distribute electronically to
your engineers who use the Toolkit software.
The eWallet Cards PDF will also be posted under
Find My Stuff in your Knowledgebase Profile.
Please allow 10–14 days for receipt. The registered
participant site will be able to use the Toolkit
serial number to obtain telephone support
in the interim.
• You may also verify your Support Authorization
Number, Toolkit serial number, and registered
participating site information online by accessing
your Partner Summary Report on our extranet
site at www.software.rockwell.com/extranet/
programs/spqinfo.
* Phone Support is not available on the following
Rockwell Automation recognized holidays unless you
have purchased a 24x7x365 support option:
• North America: New Year’s Eve, New Year’s Day,
Memorial Day, July 4th, Labor Day, Thanksgiving Day
(and day after), Christmas Eve, Christmas Day
• Latin America: New Year‘s Eve, New Year‘s Day,
Christmas Eve, Christmas Day
• All other regions: Contact your local Rockwell
Automation sales office
Telephone Support Continued
Maximize the Value of Your Call
When you call for support, we will ask you for
the following information which you will want to
have available:
• TechConnect Support agreement
authorization number.
You can find this on your eWallet Cards,
or access your Partner Summary
Report on the RS Extranet at
www.software.rockwell.com/extranet/
programs/spqinfo. If you cannot locate this
number, we will ask you for your name and
company site location.
• Product name(s), description and series/
revision/version number
• System configuration and components,
e.g., operating system, etc.
• Sequence of events prompting your call
• Complete error message if applicable
In addition, you should communicate to the
telephone support specialist who answers your
call the urgency of your situation so that we
can respond appropriately. Use the following
as a guide:
• If you want to ask questions and/or need
support regarding issues that have minimal
or no immediate impact on your operation or
business, you should categorize the urgency
as MEDIUM. In normal situations, you agree
that it is acceptable if your issue is not resolved
on an initial call.
• If you want to ask questions and/or need
support regarding issues that have a direct
impact on your operation or business, you
should categorize the urgency as HIGH. In high
urgency situations, your system or process
should remain operational but at less than
full capability. In these situations, you require
immediate or same day resolution if possible.
• If your system or process is down and you
require an immediate response, you should
communicate this status to the telephone
support specialist directly and classify it as
VERY HIGH. In these situations, we leverage
additional technical support and engineering
resources to resolve your issue quickly. We
expect you to implement technical support
recommendations and to be available for
immediate follow-up. If this does not occur, we
may downgrade the urgency of your situation.
Make Calls
Use the designated telephone support number
listed on your support entitlement e-mail and
wallet cards, or see page 22 of this guide for a
list of International Numbers. You can use this
number only to request support on product
included in the Toolkit TechConnect support
offering. In general, standard telephone
support hours are from 8:00 am to 5:00 pm
Monday through Friday in the time zone of the
participating location listed on your support
entitlement e-mail, unless you purchased a
24x7x365 support option. Standard telephone
support hours may vary according to your
region. Refer to your support entitlement email
for specific information.
Note: 24x7 Support is not currently
available on certain products, such as
FTProductionCentre and KEPServer Enterprise.
Toolkit Support does not include Legacy
Support. Participants may purchase a
Legacy Support contract through your
local Rockwell Automation sales office
or Authorized Distributor.
15
Telephone Support Continued
Direct Dial Menu To reduce call tree navigation, enter the three-digit direct dial code from the tables below
when you call for support. Your call will be routed directly to the appropriate product support specialist.
DIRECT DIAL MENU
Activation
Software activations, Copy protection
Controllers
ControlLogix, FlexLogix, RSLogix 5000, Safety Processor,
Communications, Associated I/O and Instruction Set
CompactLogix, RSLogix 5000, Communications,
Associated I/O and Instruction Set
PLC-2, 3, & 5, and 5/250 Processor, Communications &
Associated Programming Software, I/O & Instruction Set
SLC 500, MicroLogix Processor, Communications &
Associated Programming Software, I/O & Instruction Set
Pico Controller, Associated Software and Instruction Set
Softlogix 5 & 5800, RSLogix 5000 Emulate, Communications,
Programming Software, I/O and Instruction Set
Automax, Automate, Shark
Power Monitor, RSPower
RSTestStand
Process Logix
Micro800
Visualization
FactoryTalk View SE, RSView SE
RSView 32
FactoryTalk View ME, RSView ME, PanelView Plus and
PanelView Plus CE
PanelView Classic, Standard, Enhanced Terminals and
PanelBuilder Software
PanelView Component
Message Displays
Industrial Computers and Monitors
NetLinx
DeviceNet, ControlNet, Ethernet Associated
RSNetworx Software
RSLinx Classic, RSLinx Enterprise and
FactoryTalk Gateway
Communications Cards, 1784-PCMK, PCD, PCC, PKTX, KT, KTX
Rockwell Automation Network Switches
(Managed and Unmanaged)
Remote Access Dial-in Modems
Motion
ControlLogix Motion, Interface Cards and
Associated Software
Kinetix and Ultra Servo Drives and Motors and
Associated Software (includes Ultra 3000, 100, 200)
Ultra Servo Drives with DeviceNet
Ultra 5000
1394, S-Class, GML Commander
CNC Motion 7100, 7300, 8200, 8400, 8600, Bandit,
9 Ser./PC9
Elecrocraft Servo Drives and Motors
IMC Motion(121, 123, 110, ODS Software), HSRV, HSTP
AB Legacy Servo Drives (1387, 1388, 1391, 1392), 8720
1398 PDM Ultra Plus, IQ2000 / 5000 with GML Ultra and IQ
Master Software
Anorad Linear Motors
Direct
Dial Code
010
100
101
102
103
104
105
106
107
108
109
110
200
201
202
203
204
205
206
300
301
302
303
304
400
401
402
403
404
405
406
407
408
409
410
DIRECT DIAL MENU
Drives and Motors
PowerFlex 70/700 - PF70, PF70EC, PF700VC
PowerFlex 4/40 - PF4, PF4M, PF40, PF40P, PF400
PowerFlex 755
Comm Networks - Drives with any communication module except the Cnet or any PF700S drive
AC Legacy -1302, 1326, 1329I, 1330, 1331, 1332, 1333, 1334,
1335, 1336(Classic), 1340, 1341, 1350, 1351, 1352, 161, 3400
AC Vector - 1336T (Force), 1336E (Impact)
Plus/Plus II - 1336S (Plus), 1336F (Plus II)
160/1305
700S
ControlNet - Drives with Cnet except the 700S
Application - Presales calls
DC Drives - 1395, 1397 and PFDC
Reliance
Medium Voltage
Motor Products
Data Management Software
Factory Talk Asset Center, RSMacc
RSBizware (Historian Classic, PlantMetrics, Scheduler)
Factory Talk Historian SE
Factory Talk Transaction Manager, RSSQL
Factory Talk Batch, RSBatch, eProcedure, Material Track,
Campaign Manager
Factory Talk Production Centre
PMX
FactoryTalk VantagePoint
Pavilion
Integrated Condition Monitoring (Entek)
XM, Enpac, Datapak Enwatch, Emonitor,Enshare,
RSMACC Enterprise Online, 6600, Sensors
Industrial Control Components
NEMA and IEC Motor Control Products (Contactors,
Overload Relays, Starters, Pushbuttons, Terminal Blocks,
Disconnect Switches, Transformers, Circuit Breakers,
Control Relays and Timers)
Condition Sensing Switches (Pressure, Temperature,
Float, Rotating Cam, and Speed Sensing)
Signaling Devices
Distributed Starters (Armorstart)
Solid-State Soft Starters (SMC’s)
Electronic Motor Protection (E1 Plus and E3 Overload
relays, 825-M and 825-P Motor Management Systems
Power Supplies
Temperature Controllers (Bul. 900TC)
Machine Alert Products (Bul. 809, 810, 813, 817, 819,
1409, and 1410)
Sensors and Connection Systems
Safety
Centerline Motor Control Centers
Centerline Motor Control Centers Sales Support
Centerline MCC HW Post-Sales Tech Support
Centerline Motor Control Centers Configuration Software
(CIRCE or CenterOne)
Centerline Motor Control Centers DeviceNet or
IntelliCENTER Software Support
Direct
Dial Code
500
501
502
503
504
505
506
507
508
509
510
511
512
513
514
600
601
602
603
604
605
606
607
608
700
800
801
802
803
804
805
806
807
808
809
810
900
901
902
903
5 Online Support
Introducing the Knowledgebase
The Rockwell Automation Support Center
(http://rockwellautomation.custhelp.com/
app/home) is your online resource for
technical information, support and assistance.
Increase your productivity by finding solutions
to technical questions more quickly – saving
both time and money.
Maintained by the same engineers who
provide your TechConnect Support, the
Support Center houses the Knowledgebase
(http://rockwellautomation.custhelp.com/
app/answers/list), an online database that
we update with the hardware and software
solutions from actual support service tickets.
The Knowledgebase, included with all
TechConnect support agreements,
is available in English,
German
(http://rockwellautomation-de.custhelp.com/),
French
(http://rockwellautomation-fr.custhelp.com/),
Spanish
(http://rockwellautomation-es.custhelp.com/),
Italian
(http://rockwellautomation-it.custhelp.com/),
Portuguese
(http://rockwellautomation-pt2.custhelp.com/)
and Chinese
(http://rockwellautomation-cn.custhelp.com/),
providing you with access to nearly 40,000
technical notes, documents and solutions in
your preferred language. In addition, you can
submit questions and chat live with our Technical
Support engineers in your local language.
To change the website’s default language,
select your preferred language from a
drop-down menu on the Home page.
For additional information about the Support
Center, refer to the service profile available at
http://literature.rockwellautomation.com/
idc/groups/literature/documents/pp/gmsc10-pp017_-en-p.pdf.
Create an Account
To begin using your TechConnect Support
contract, you need to create an account. For
information about how to create an account,
watch the video tutorial available at http://
rockwellautomation.custhelp.com/app/
answers/detail/a_id/455504 or use the
job aid posted in Knowledgebase answer ID
452148 (http://rockwellautomation.
custhelp.com/app/answers/detail/a_
id/452148/kw/452148).
IMPORTANT NOTE: Use your email address
as your user name and anything you want
as a password.
Enter your support authorization number into
your account profile to gain full access to all
Knowledgebase documents and features.
You can locate your support authorization
number on your e-Wallet Cards, or by accessing
your Partner Summary Report located on the
Partner (RS) Extranet at: www.software.
rockwell.com/extranet/programs/spqinfo.
17
Online Support Continued
Search Knowledgebase
For information about how to search the
Knowledgebase, watch the video tutorial
available at http://rockwellautomation.
custhelp.com/app/answers/detail/a_id/454550
or use the job aid posted in
Knowledgebase answer ID 452158
(http://rockwellautomation.custhelp.com/app/
answers/detail/a_id/452158/kw/452158).
Explore Forums
Our forum community offers peer-to-peer
support on a wide range of topics. You can
search for an answer, offer a solution, or start
your own forum discussion. For information
about how to use the forums, watch
the video tutorial available at
http://rockwellautomation.custhelp.com/
app/answers/detail/a_id/455505
or use the job aid posted in Knowledgebase
answer ID 452161 (http://rockwellautomation.
custhelp.com/app/answers/detail/a_
id/452161/kw/452161).
Submit Questions
The Submit Questions feature lets you email
a question on a specific product to a tech
support engineer. For information about how
to search the Knowledgebase, see
http://rockwellautomation.custhelp.com/app/
answers/detail/a_id/452158
or use the job aid posted in Knowledgebase
answer ID 44451 (http://rockwellautomation.
custhelp.com/app/answers/detail/a_
id/44451/kw/submit questions).
Your question is assigned a service ticket
number. Our targeted email response time for
TechConnect customers is 24 business hours.
18
IMPORTANT NOTE: The ‘Submit a Question’
feature is only available when you have entered
your TechConnect Support authorization number
into your account profile as described in the
‘Create an Account’ section.
If you need immediate assistance, do not submit
an online support request. Instead, call the
telephone number listed on your e-Wallet Cards
(you must have purchased a toolkit with one of
our available phone support options to qualify
for phone support).
Chat Live
Chat Live offers real-time support from our
technical support engineers. Live chats are ideal
for resolving issues wherever you have Internet
access. Following a chat, you can print, email or
save it and reference it later using the
Find My Stuff (http://rockwellautomation.
custhelp.com/app/account/overview) tab.
For information about how to chat, watch
the video tutorial available at
http://rockwellautomation.custhelp.com/
app/answers/detail/a_id/455506
or use the job aid posted in Knowledgebase
answer ID 452163 (http://rockwellautomation.
custhelp.com/app/answers/detail/a_id/452163/
kw/chat live).
Organize Your Stuff
Find My Stuff acts as your personal information
library. For information about how to use
this feature, watch the video tutorial
available at http://rockwellautomation.
custhelp.com/app/answers/detail/a_id/455634
or use the job aid posted in Knowledgebase
answer ID 452166 (http://rockwellautomation.
custhelp.com/app/answers/detail/a_
id/452166/kw/452166).
6 Software, Firmware,
and Other Updates
Obtaining Updates
For More Information
Your Toolkit license contains the most recent
Revs release. EDU Revs is updated once annually
in conjunction with the Rockwell Automation
fiscal year. However, if you need updates
between EDU Revs releases, your Toolkit Support
contract enables you to download software
updates via the web for the products included in
your Toolkit license (see page 4 and page 21).
Visit http://www.rockwellautomation.com/support
or refer to the following websites for additional
information about Rockwell Automation
products and programs:
Your Toolkit serial number and the company
name are required to download update files.
You can verify your registered serial number and
company name online by accessing your Partner
Summary Report on the Partner (RS) Extranet at
http://www.software.
rockwell.com/extranet/programs/spqinfo.
To download software or firmware updates,
hot fixes or patches, navigate to http://www.
rockwellautomation.com/
knowledgebase/ and select ‘Download
software, firmware or other updates’
from the left-hand navigation.
IMPORTANT
To download updates, you must have
Internet Explorer 5.5 or higher with
128 bit encryption/cipher strength and a
high-speed connection.
Average download speed is five minutes outside
of peak hours, 11:00 am to 3:00 pm ET. Some
updates are available as zip files and require
the WinZip application.
Step Forward Upgrade Programs:
www.ab.com/stepforward/
Current Software Revision Chart:
www.software.rockwell.com/corporate/revs
Software Registration Transfer:
www.software.rockwell.com/support/regtrns
Remote Support Programs:
www.rockwellautomation.com/
services/onlinephone
Partner (RS) Extranet:
www.software.rockwell.com/extranet/programs
FactoryTalk® Activation Support
If you experience a hard disk failure or an
activation related problem, you should contact
Rockwell Automation Technical Support at
http://www.rockwellautomation.com/support,
or by phone at 440-646-3434. See this Guide for
a list of international numbers by country and
region, or use our Worldwide Locator online at
http://www.rockwellautomation.com/locations.
Get Activation Support without picking up the
phone! Online activation support, including
Quick-Start Videos, Live Chat, Reference and FAQ
documents, and Activation Forum is available on
the Rockwell Automation Knowledgebase. Go to
http://www.rockwellautomation.com/support/
activations.html.
You can also find Instructions, demos, FAQs,
and more information on FactoryTalk Activation
on your EDU Revs media, and on the Partner (RS)
Extranet at http://www.software.
rockwell.com/extranet/programs/Toolkit_Admin/
toolkit_license_admin.cfm.
19
7 Technical Reference Library
The Technical Reference Library includes a
comprehensive, portable electronic library
of Rockwell Automation publications and
documentation to help you install, configure,
and operate automation technologies.
The collection consists of two components:
• Technical publications and manuals
in .pdf format
• The Knowledgebase, a collection of technical
notes, Frequently Asked Questions, sample
programming code, known product anomalies
and workarounds, application notes, general
documentation, error codes, links to hot fixes
and other support-related information
To purchase the Technical Reference Library on
DVD, contact your local Rockwell Automation
distributor or sales office (catalog # 9392-TRCDRSENE).
Features of the Library Include:
• Auto-run utility
• Stand-alone or network installation options
• User-friendly, browser-based interface
• Complete search capabilities, including
product group/family, key word or Tech Note
ID, Knowledgebase only
• Multiple print options
• Hyperlinks to the Knowledgebase, manuals,
tech notes and other publications
• Automatic installation of Internet Explorer (if
not already installed)
• Copy and paste capability
• Multiple language versions
8 Supported Products
Toolkit Support
*TechConnect
If the toolkit license your company purchased
includes support, your support agreement entitles
the registered participant site to receive technical
support that covers the product families defined
within the Toolkit, and associated hardware*.
For a list of supported products, see the
Classroom Toolkit Contents on page 4 of this
guide or visit: http://www.rockwellautomation.
com/services/onlinephone/techconnect/
coverage.html.
20
9 Upgrade Options
TechConnect Service Levels
System Support
If you purchased the Toolkit license with one of
our available support options your license includes
Support* for the registered participant site. If
you would like to upgrade your Support service
level (e.g., Product Support to System Support,
or 8 am-5 pm to 24x7), please contact your local
Rockwell Automation authorized distributor
or Rockwell Automation sales office. Support
upgrade is available for an additional charge.
With system support, your calls are routed
to a specialized group of technical support
engineers who are trained to support your
overall Rockwell Automation control system.
You receive a dedicated, single point of contact
who will own the ticket from start to finish and
follow up to ensure your issue has been resolved.
In addition, you gain access to a monthly series
of Webinars to stay up-to-date on new products
and offerings. 24x7x365 upgrade option
extends coverage thru after-hours, weekends
and holidays.
Technical Phone Support
Real-time assistance for installing, configuring,
troubleshooting and diagnosing problems;
basic programming instruction and best-practice
recommendations. Standard phone support
hours are 8:00 am to 5:00 pm Monday-Friday
(in time zone of the primary participating location)
for TechConnect Support. Extended coverage
(24x7x365) is available for an additional charge.
Product Support
Receive unlimited access to Rockwell Automation
technical support engineers for real-time phone
and electronic support. With deep knowledge
of our hardware, software and legacy products,
and remote desktop technology, our engineers
can help you install, configure and maintain
equipment and software, obtain software
updates, diagnose and fix operating problems
and perform basic programming tasks. 24x7x365
upgrade option extends coverage thru
after-hours, weekends and holidays.
24x7x365 Support
If the Toolkit support option you purchased
includes 24x7x365 coverage, you can access
technical support through the designated
phone number provided in your Toolkit Support
entitlement email, 24 hours a day, 365 days
a year (for eligible products). Some escalation
procedures may be different during non-business
hours (5 pm - 8 am in time zone of the location
covered on your support agreement).
For additional information on the specific
features of your Toolkit support option, see the
applicable program guide on our extranet site at
www.software.rockwell.com/extranet/programs/
programs.cfm.
* Phone Support is not available on the following
Rockwell Automation recognized holidays unless
a 24x7x365 support level was purchased:
• North America: New Year’s Eve, New Year’s Day,
Memorial Day, July 4th, Labor Day, Thanksgiving Day
(and day after), Christmas Eve, Christmas Day
• Latin America: New Year’s Eve, New Year’s Day,
Christmas Eve, Christmas Day
21
10 International Numbers
This User Guide is designed for global use. For local
language information or support you may call
the Customer Support number for your country.
If your country is not included in the following
list, please call the number listed for your region.
Region/Country Telephone Number
Asia Pacific
Australia
China
India
Japan
Korea
Malaysia
New Zealand
Singapore
Taiwan
Thailand
Viet Nam
+613.9896.0575
1.800.809.929
1.080.0610.0327
+91.11.216.9085
00.44.2261.2142
0030.833.0004
1800.80.4851
0800.27.27.25
800.186.1028
0080.133.3332
001.800.3314.0008
+66.2.936.1500
Europe, Middle East & Africa
EMEA
+32.2.663.0600
Austria
+43.732.38.909.99
Bahrain
+971.4.321.1814
Belgium
+32.2.716.84.11
Czech Republic
+420.221.084.002
Denmark
+45.70.110.109
Finland
+46(0) 771 219219
France
+33.825.30.31 32
Germany
+49.2104.960.630
Greece
+39 0230 249 577
+39 0230 249 578
Iceland
+45 43 46 6006
Ireland
+44.870.241.1802
Israel
+39 0230 249 577
+39 0230 249 578
Italy
199.119.900 (Brescia,
Milano, Padova)
199.119.922 (Bolognia,
Napoli, Roma, Torino)
Luxembourg
+32 (0)2 716 84 11
22
Europe, Middle East & Africa (continued)
Magyarorszag
+43 (0) 732 38909 99
(Hungary)
Mauritius
+27 (0)860104373
Netherlands
+31.297.543.543
Nigeria
+27 (0)860104373
Norway
+45 43 46 6006
Poland
+48 (22) 459 66 07
Portugal
+34 (0)93 295 90 00
Romania
+420 (0)284 015 911
Russia
+7 495 956 04 65
Slovakia
+421.2.4058.1700
South Africa
+27.11.654.9700
Spain
+34.0902.309330
Sweden
+46.0771.219.219
Switzerland
+41.62.889.7777
0844.84.84.11 (Deutschland)
0844.84.84.12 (Français)
0844.84.84.13 (Italiano)
0844.84.84.14 (English)
Tanzania
+27 (0)860104373
United Arab
+971.4.321.1814
Emirates
United Kingdom +44.870.241.1802
Latin America
Argentina
Brazil
Bolivia
Caribbean
Chile
Colombia
Costa Rica,
Honduras
Mexico
Nicaragua,
Panama
Paraguay
Peru
Uruguay
Venezuela
+440.646.3434
800.666.0320
+55.11.3618.8800
+54.11.5554.4000
+1.787.706.3940
800.53.0012
01.800.700.2107
0800.013.1215
USA & Canada
+440.646.3434
001.888.365.8677
+506.262.5495
001.800.203.3475
+54.11.5554.4000
0800.535.36
+54.11.5554.4000
800.1.00.3062
11 RSTechED™
Premium Education. Proven Results.
Rockwell Software offers RSTechED, an annual
training event that helps you learn more about the
latest Rockwell Automation products and technology
solutions. Attendees exchange best practices,
and gain an in-depth understanding of how
Rockwell Automation Integrated Architecture™
is information-enabling companies across the globe.
This event brings together diverse positions within
organizations such as IT, plant, operations and
maintenance managers, all hailing from companies
of different sizes and market niches across the globe.
Join the interactive atmosphere that features
unedited debate and noncommercial dialogue on
the most current and compelling plant-floor issues.
As a program participant, you are invited and
encouraged to attend RSTechED. You may
purchase seats for this event at the published
event price through the online RSTechEd
registration portal at at www.rsteched.com
during event registration.
Hear how the latest Rockwell Automation offerings
can help your business and your customers
operate with unparalleled efficiency. Questions
answered by experts. Listen to presentations
given by Rockwell Automation leaders, as well as
customers and industry experts within a relaxed,
informal atmosphere.
RSTechED is a training event for end-users,
systems integrators, distributors, Encompass
partners, OEMs, and Rockwell Automation
sales personnel. Each year, attendees gather
from around the globe to learn how their peers
tackle day-to-day challenges.
The goal of RSTechED is to provide each
attendee the opportunity to explore Rockwell
Software solutions from beginner level overviews
to in-depth, advanced hands-on labs, all while
networking with industry peers.
Attend lab sessions for valuable hands-on product
demonstrations. Interact with Rockwell Automation
partners and end-users to actively identify and
develop best practices. Review FactoryTalk
implementations and discover new approaches
to solving application challenges. Participate
in commercial and technical discussions, and
customer application stories.
For more information on RSTechED, visit our
website at www.rockwellautomation.com/
events/rsteched/.
23
12 Knowledge Network
Online Learning Series for Partners
On-Demand Archive
Travel budget cut? Need more information
on Rockwell Automation software products,
productivity tools, and partner resources? Stay
informed from the comfort of your own desk!
Miss the live presentation? Spend time between
projects increasing your technical proficiency by
taking advantage of the Knowledge Network
On-Demand Archive.
The Knowledge Network is an online learning
series designed to help keep you up to date on
the latest products, technologies, and productivity
tools throughout the year.
All session presentations are recorded and
archived on our Extranet site for convenient,
on-demand viewing or download at a later date.
This series is intended to improve competency
and transfer knowledge to our PartnerNetwork™,
Authorized Distributors, and Rockwell Automation
sales. All webcasts are delivered via WebEx and
tele-conference, and most are one hour in length.
Each session also includes an interactive Q&A
period to help you maximize your learning
experience. Visit our Extranet site to view or
download a schedule of upcoming sessions,
including session logon & tele-conference
information, available only to channel partners.
Encourage your development engineers to make
the most of valuable down-time by learning
about the latest products, tools, and technologies
from Rockwell Automation that can help you
increase your profitability, effectiveness, and
competitive edge.
To browse the On-Demand Archive, go to
www.software.rockwell.com/extranet/
know/archives.
Go to www.software.rockwell.com/extranet/know.
Doc ID EDCTKUSERGUIDE-10.12 PN-177718
Copyright ©2012 Rockwell Automation, Inc. All Rights Reserved. Printed in USA.
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