Cisco SPA 303 Series User guide

Cisco Small Business

SPA 303 IP Phone for 8x8 Virtual Office

USER GUIDE

May 2011

Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks . Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)

© 2011 Cisco Systems, Inc. All rights reserved. OL-22244-01

Chapter 1: Getting Started

About This Document

Overview of the Cisco Small Business IP Phones

Caring for Your Phone

Getting to Know the Cisco SPA 303

Softkey Buttons

Using Keypad Shortcuts

Chapter 2: Installing Your Phone

Before You Begin

Installing Your Cisco SPA 303 IP Phone

Connecting the Handset

Connecting the Power

Connecting Your Cisco SPA 303 to the Network

(Optional) Installing the Cisco SPA 303 Stand

(Optional) Connecting a PC to Your Cisco SPA 303

(Optional) Connecting Wired and Wireless Headsets

(Optional) Mounting Your Cisco SPA 303 Phone to the Wall

Reversing the Handset Retention Tab

Verifying Phone Startup

Upgrading Your Phone’s Firmware

Chapter 3: Using Basic Phone Functions

Using Phone Hardware and Accessories

Using the Speakerphone

Using the Headset with Your IP Phone

Switching Between the Handset/Headset/Speakerphone During a Call

Adjusting Call Volume and Muting

Adjusting Call Volume

Adjusting the Ringer Volume

Using Mute (Cisco SPA 303)

Contents

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4

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6

6

Cisco Small Business IP Phone SPA 303 User Guide (SIP) 1

Contents

Placing or Answering a Call

Using Hold and Resume


Ending a Call

Transferring Calls

Performing an Attended Transfer

Performing an Unattended (Blind) Transfer

Performing an Transfer to Voicemail

Redialing a Number

Viewing and Returning Missed Calls

Using the Intercom

Forwarding Calls — Online Setup

Forwarding Calls — Phone-based Setup

Forwarding All Calls

Setting Do Not Disturb

Placing a Three-Way Conference Call

Using Conference Bridges

34

35

Conference Menu Options

Using the Phone Directories

Using Your Personal Directory

Using the Corporate Directory

Using the Call History Lists

39

Deleting All Numbers from the Missed Calls, Received Calls, or Placed Calls List

39

35

37

37

38

Accessing Voicemail

Recording Calls (Virtual Office Pro Users Only)

40

40

31

32

32

33

33

33

28

28

29

29

30

30

30

31

31


Chapter 4: Using Advanced Phone Features

Creating Speed Dials

Creating Speed Dials on Unused Line Buttons

Creating Numerical Speed Dials

Using Speed Dials

Customizing Your LCD Screen

Changing the LCD Screen Contrast

Configuring the Phone Screen Saver

Turning on the Screen Saver Immediately

Updating Your Ring Tone

Advanced Procedures for Technical Support Personnel

Viewing Status Information and Statistics

Rebooting, Restarting, and Resetting a Phone

Appendix A: Where to Go From Here

Contents

41

42

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1

Getting Started

This chapter provides an overview of this document and basic information about your Cisco

Small Business IP phone.

•

About This Document, page 4

•

Overview of the Cisco Small Business IP Phones, page 6

•

Getting to Know the Cisco SPA 303, page 7

About This Document

This guide describes the concepts and tasks necessary to use and configure your Cisco Small

Business IP Phone.

NOTE This document describes using the Cisco Small Business IP Phones with 8x8 Virtual

Office.


Getting Started

About This Document

Organization

1

This table describes the contents of each chapter in this document.

Chapter 1

Chapter 2

Chapter 3

Chapter 4

Appendix A

Title

Getting Started

Description

This chapter provides an overview of this document and basic information about your

Cisco Small Business IP phone.

Installing Your Phone

This chapter provides an overview of this document and basic information about your

Cisco Small Business IP phone.

Using Basic Phone Functions

Using Advanced Phone Features

This chapter describes how to configure advanced features on your IP Phone.

Where to Go From Here

This chapter provides instructions on using your phone’s basic functions. It includes the following sections:

Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco SPA

30X phones. This appendix provides link to many of these resources.


Getting Started


1


The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones provide traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or over a speaker.

IP phones also have special features not available in traditional phones. The Cisco Small

Business IP phones contain Ethernet ports, or ports that allow them to be linked to the computer network. They also have additional Ethernet ports that allow a computer to be connected to the network through the IP phone. Unlike traditional phones, Cisco Small

Business IP phones require a separate power source. This power adapter is included with the phone.

TheCisco SPA 303 has the following features:

• 128 X 64 monochrom LCD

• 3 lines

• 4 dynamic softkeys

• 4-way navigations key

Caring for Your Phone

The Cisco Small Business IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.


Getting Started



1

#

1

2

3

Phone Feature

Handset

Message Waiting

Indicator

LCD Screen

Description

Pick up to place or answer a call.

Displays solid red when you have a new voice mail message. Flashes red during an incoming call or when the phone’s firmware is being updated.

Displays date and time, phone station name, line extensions, and softkey options.


Getting Started


#

4

Phone Feature

Line keys

Description

Indicates phone line status. Typically when lit:

• Green: Line is idle.

• Red (steady): Line is active or in use.

• Red (blinking): Line is on hold.

• Orange: Line is unregistered (cannot be used).

8

9

5

6

7

Softkey buttons Press a softkey button to perform the action shown on the label on the LCD screen above. See

Softkey

Buttons, page 9

.

Navigation button Press an arrow to scroll left, right, up, or down through items shown on the LCD screen.

Messages button

• Flashing Orange: The phone is not connected to the network.

Hold button

Setup button

Press to access voice mail (must be set up by your phone administrator).

Press to place a call on hold.

Press to access a menu to configure features and preferences (such as your directory and speed dials), access your call history, and set up functions (such as call forwarding).

10 Mute button

11

12

13

14

Headset button

Volume button

Speaker button

Keypad

Press to mute or unmute the phone. When phone is muted, the button glows red. A flashing mute button indicates the network connection cannot be found.

Push to turn the headset on or off. When the headset is on, the button glows green.

Press + to increase the volume and - to lower the volume of the handset, headset, speaker (when the handset is off the phone), or ringer volume (when the handset is on the phone).

Push to turn the speaker on or off. When the speaker is on, the button glows green.

Use to dial phone numbers, enter letters, and choose menu items.

1


Getting Started


1

Softkey Buttons

The softkey buttons on your phone display may vary depending on your phone model and the phone system setup. Press the Right Arrow or Left Arrow keys on the navigation button to view additional softkey buttons.

Below is a partial listing of softkey buttons that may be available on your phone. You may not have all of these softkey buttons on your phone, and you may have additional buttons that are not listed here. For example, your phone administrator may also provide custom softkey buttons on your phone, such as buttons that provide a speed dial to a company number, or that access a specialized program that runs on your phone. Contact your phone administrator for more information.

cancel cfwd

-cfwd clear conf confLx confserv delChr delete dial

Button

<< or >> add apps bxfer callpark

Function

Move left or right through an entry without deleting characters.

Add an entry.

Accesses supported 8x8 Virtual Office applications.

Performs a blind call transfer (transferring a call without speaking to the party to whom you are transferring the call.)

Puts a call on hold at a designated “park” number. The call is parked on the line until you unpark it or the caller disconnects. Must be configured by your phone system administrator.

Cancels any changes you have made (press before ok or save).

Forwards all calls coming to your phone to a specified number.

Clears call forwarding.

Clears the entry.

Initiates a conference call.

Conferences active lines on the phone together.

Dials into the 8x8 conference bridge.

Deletes the last number or letter.

Deletes an entire item (for example, a number from the Call History list).

Dials a number.


Getting Started


Button dir dnd

-dnd edit option record redial resume save select xfer xfer2vm y/n endCall exit hold ignore intercom join lcr miss

Function

Provides access to phone directories.

Do Not Disturb; prevents incoming calls from ringing your phone.

Clears Do Not Disturb.

Opens an item so that you can edit numbers or letters, or enable or disable a feature.

Ends the call in progress.

Closes a menu.

Places a call on hold.

Ignores an incoming call.

Allows you to automatically connect to a remote extension.

Joins the two calls in conference and drops you from the call.

Dials the Last Call Received.

Shows the Missed Calls list.

Press this button to display options. To choose the displayed option, press OK.

Records the call in progress.

Displays a list of recently dialed numbers.

Resumes a call that is on hold.

Saves your changes.

Selects the highlighted item on the LCD screen.

Performs a call transfer.

Transfers an active call to voice mail.

Enters a submenu and when pressed, toggles between Yes or No to enable or disable an option.

1


Getting Started


1

Using Keypad Shortcuts

When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the LCD screen.

For example, to change your ring settings, press the Setup button, then press 3 for Settings and

2 for Ring Type.

NOTE Menus and options vary depending on phone model.


2


This chapter describes how to install your Cisco Small Business IP Phone and connect it to your network. It contains the following sections:

•

Before You Begin, page 12

•

Installing Your Cisco SPA 303 IP Phone, page 13

•

(Optional) Mounting Your Cisco SPA 303 Phone to the Wall, page 16

•

Verifying Phone Startup, page 23

•

Upgrading Your Phone’s Firmware, page 24

Before You Begin

Before you install and connect your phone, verify with your phone administrator (if applicable) that the network is ready for the phone, read the safety notices, and make sure you have all the phone parts and documentation available.





2

Figure 1 Cisco SPA 303 Phone Connections

Connecting the Handset

STEP 1 Turn the phone body over to expose the ports on the back of the unit.

STEP 2 Insert the long end of the phone cord into the handset port on the phone body that is marked with a phone symbol. (labeled 5 in

Figure 1 ).

STEP 3

(Optional) Route the phone cord through the cable slot (labeled 4 in Figure 1 ).

STEP 4 Insert the other end of the phone cord into the port at the bottom of the handset (not shown).




2

Connecting the Power

Insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body (labeled 6 in

Figure 1 ).

NOTE To power the phone through the Ethernet connection, use the optional Cisco POES5 5-Volt

Power Over Ethernet Splitter accessory. See the Cisco POES5 documentation on Cisco.com for more information.

Connecting Your Cisco SPA 303 to the Network

STEP 1 Insert one end of the Ethernet cable into the network port on the phone body marked “SW”

(labeled 3 in Figure 1 ).

STEP 2 Insert the other end of the Ethernet cable into the appropriate device, such as a network switch, on your network.

(Optional) Connecting Your Cisco SPA 303 to the Wireless Network

You can use the Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect the IP phone to a Wireless-G network instead of the wired local network.

NOTE Cisco does not recommend connecting a PC to the phone when it is operating wirelessly.

To connect your phone to the Cisco WBP54G:

STEP 1 Configure the Cisco WBP54G using the Setup Wizard. See the instructions in the Wireless-G

Bridge for Phone Adapters Quick Installation Guide, available on cisco.com. See

Appendix A, “Where to Go From Here,”

for a list of documents and locations.

STEP 2 During the Setup Wizard process, connect the Ethernet network cable of the WBP54G to the back of the IP phone base station into the slot marked “SW.”

STEP 3 Connect the power cable of the WBP54G to the power port on the IP phone base.

STEP 4 Plug the IP phone power adapter into the power port of the WBP54G.

STEP 5 Plug the other end of the IP phone power adapter into an electrical outlet.




2

(Optional) Installing the Cisco SPA 303 Stand

NOTE Do not attach the desk stand if you want to mount the phone to the wall.

STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the phone body.

STEP 2

Slide the bottom tabs into the lower slots on the phone body (labeled 1 in Figure 1

) and lightly press down on the stand. It should easily slide into the upper stand slots. Do not force.

(Optional) Connecting a PC to Your Cisco SPA 303

To connect a PC to your phone (optional):

NOTE Cisco does not recommend connecting a PC to the phone when it is operating wirelessly.

STEP 1 To provide network access to a PC, connect one end of an additional Ethernet cable (not

provided) to the PC port on the back of the phone body (labeled 2 in Figure 1

.)

STEP 2 Connect the other end of the Ethernet cable to the network port on your PC.

(Optional) Connecting Wired and Wireless Headsets

The Cisco SPA 303 supports headsets from different manufacturers. For the latest supported models, contact your reseller. Additional information can be found at the manufacturer’s websites: http://www.plantronics.com

http://www.jabra.com

Each brand and type of headset may require different steps for connection. Consult the documentation for your particular headset for more information.




In general, to connect a headset. connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic:

2


To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit.




Figure 2 MB100 Wall Mount Kit

2




2

STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in the phone’s base.

STEP 2 Orient the MB such that the phone’s Ethernet and handset ports are accessible after installation.

STEP 3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place.




STEP 4 (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray.

2




Plug in the Ethernet and power cables.

2




STEP 5 Hang onto screws mounted in the wall.

2




2

Reversing the Handset Retention Tab

If you mount the phone to a vertical surface, you must reverse the handset retention tab on the phone body so that the handset does not fall off the phone when it is placed on the cradle.

Figure 3 Handset Retention Tab (Default Position)

STEP 1 Insert a coin or object of similar width into the slot.

STEP 2 Rotate the tab180°. (See Figure 4 .) The tab now catches the slot in the handset when the handset is placed onto the cradle.




2

Figure 4 Handset Retention Tab (Reversed)


After receiving power and network connectivity, the phone executes a boot-up sequence.

During this sequence, phones with screens display the Cisco logo and then “Initializing

Network.” All of the lights on the phone will flash.

After your phone is successfully connected to the network and receives a basic configuration, the extension number appears on the display screen (on models with a display screen) and the phone has a dial tone.

The phone displays the standard menu for the phone. The date, name and number of the phone display on the top line of the LCD screen. At the bottom of the LCD screen, softkeys are displayed over their associated soft buttons.

If the phone does not start, confirm your installation and connections. If these are correct, try unplugging the phone and plugging it back in again. If you still don’t see the display, then contact your phone administrator or 8x8 Support.




2


Your phone ships with pre-installed firmware. If you modify the firmware on your own you may lose your ability to use your phone in conjunction with 8x8 service. If you are using your

Cisco phone with 8x8, do not upgrade your phone’s firmware without consulting 8x8 Support.

8x8 may automatically upgrade your phones without any action on your part necessary as new features become available that are compatible with your service.



This chapter provides instructions on using your phone’s basic functions. It includes the following sections:

•

Using Phone Hardware and Accessories, page 26

•

Adjusting Call Volume and Muting, page 27

•

Placing or Answering a Call, page 28

•

Using Hold and Resume, page 28

•

Using Mute (Cisco SPA 303), page 29

•

Ending a Call, page 29

•

Transferring Calls, page 30

•

Redialing a Number, page 31

•

Viewing and Returning Missed Calls, page 31

•

Using the Intercom, page 32

•

Forwarding Calls — Online Setup, page 32

•

Forwarding Calls — Phone-based Setup, page 33

•

Setting Do Not Disturb, page 33

•

Placing a Three-Way Conference Call, page 34

•

Using Conference Bridges, page 35

3




•

Using the Phone Directories, page 37

•

Using the Call History Lists, page 39

•

Accessing Voicemail, page 40

•

Recording Calls (Virtual Office Pro Users Only), page 40

3


Using the Speakerphone

To use the speakerphone, press the Speaker button (the handset can be either on or off hook).

Using the Headset with Your IP Phone

Install the headset as described in the “(Optional) Connecting Wired and Wireless Headsets” section on page 15

.

NOTE Steps to use your headset with the IP phone may vary. Consult the user documentation for your headset for more information.

Press the Headset button on your phone and dial the number to place a call, or press the headset button to answer a ringing call.

Switching Between the Handset/Headset/Speakerphone During a Call

Any of these audio devices can be used during a call. Only one device at a time can be used.

The handset can be on the hook when using the speakerphone or headset function. If switching from the handset to the speakerphone, make sure the speakerphone or headset light is illuminated before placing the handset back on the hook.




3


Adjusting Call Volume

Cisco SPA 301

With the headset off the phone, press the Vol. button repeatedly to increase the volume. When the volume reaches the maximum, the next button press reduces the volume to the minimum.

Cisco SPA 303

To adjust the volume of the handset or speaker, lift the handset or press the Speaker button.

Press + on the Volume button to increase the volume, or press - to decrease the volume. Press

OK.

Adjusting the Ringer Volume

Cisco SPA 301

To adjust the ringer volume, press the Vol. button when the handset is on the phone. When the ringer volume reaches the maximum, the next button press reduces the volume to the minimum.

Cisco SPA 303

To adjust the ringer volume, press the Volume button when the handset is on the phone and the speaker button is off. Press OK.


To mute the phone microphone, speaker, or headset microphone, press the Mute button on the phone. The button glows red. Press the Mute button again to unmute.




3


NOTE You may have to dial a number or numbers to reach an outside line. Ask your phone administrator.

Basic techniques to place or answer a call:

• Pick up the handset.

• Press the Speaker button (Cisco SPA 303).

• Press the Headset button (Cisco SPA 303).

• Press the Answer softkey (Cisco SPA 303).

• Press a configured line button (to place a call) or a green flashing line button (to answer a call) - Cisco SPA 303.

Techniques to place a call without dialing a number (Cisco SPA 303):

• Press the Redial softkey to dial the last number.

• If you have configured speed dials, press the assigned speed dial code and then press the

AbbrDial softkey.

• To answer a call that is ringing on another phone in the phone system, press the Pickup softkey. Then enter the extension number of the ringing phone.

Using Hold and Resume

To put a call on hold, press the Flash button (Cisco SPA 301) or the Hold button (Cisco SPA

303). A series of beeps or music on hold (depending on the system configuration) plays for the caller to indicate that the call is on hold.

To resume the call, press the Flash button (Cisco SPA 301) or the flashing red line button for the call (Cisco SPA 303). If you have multiple calls (Cisco SPA 303), all calls are put on hold except the active call.

If you are on a call and another call comes in:

Cisco SPA 301

Press the Flash button. To resume the first call, press the Flash button again.




3

Cisco SPA 303

Do one of the following:

• Press the Answer softkey.

• Press the Hold button to place the call on hold and press the flashing green line button answer the incoming call.

To resume the first call, select it using the Up or Down navigation button and press the

Resume softkey.


When Mute is enabled, you can hear other parties on a call, but they cannot hear you. You can use this feature on the handset, speakerphone, or headset.

• To toggle Mute on: Press the Mute button. The LED is lit.

• To toggle Mute off: Press the lit Mute button.

Ending a Call

To end a call:

• Press the EndCall button (Cisco SPA 303).

• If you are using the handset, hang up.

• If you are using the speakerphone, press the Speaker button (Cisco SPA 303).

• If you are using the headset, either press the Headset button (wired) or replace the handset

(wireless) - Cisco SPA 303.



Transferring Calls

3

Transferring Calls

You can perform three types of transfers:

• Attended—You call the person to whom you are transferring the call and speak to them before transferring the call.

• Blind—You transfer the call without speaking to the other party to which you are transferring the call.

• Voicemail—You transfer the call to another’s voicemail so that the caller can leave a recorded message.

Performing an Attended Transfer

STEP 1 During an active call, press Trnsfer. The call is placed on hold and a new line is opened to dial the number.

STEP 2 Enter the number to which you want to transfer the call.

STEP 3 Do one of the following:

• To transfer the call without waiting for the other person to answer, press the Trnsfer softkey after the call begins to ring. Then hang up. (If you hang up before the second call rings, the transfer fails and the first call is disconnected.) If you misdial, press the

EndCall softkey, then the Resume softkey to return to the original call.

• To transfer after speaking privately to the other person, press the Trnsfer softkey at any time during the conversation.

Performing an Unattended (Blind) Transfer

STEP 1 During an active call, press the bxfer softkey.

STEP 2 Enter the number to which you want to transfer the call and press dial. The call is transferred with no further action required on your part.



Redialing a Number

3

Performing an Transfer to Voicemail

STEP 1 During an active call, press xfer2vm.

STEP 2 Enter the number to which you want to transfer the call and press Dial. The call is transferred with no further action required on your part.

Redialing a Number

To redial the last number called, press the redial softkey.

To redial a recently-called number:

STEP 1 Press the Setup button.

STEP 2 Scroll to Call History and press the Select softkey.

STEP 3 Scroll to Placed Calls and press the Select softkey.

STEP 4 Choose the call you want to return and press the Dial softkey.

NOTE If the call was from an outside or long distance number, you may have to edit the call before returning it. Press the EditDial softkey to edit the call and use the softkey buttons and keypad to edit the number.

Viewing and Returning Missed Calls

The LCD screen on your IP phone notifies you if a call came in that was unanswered.

To return a missed call:


STEP 2 Scroll to Call History and press the Select softkey.

STEP 3 Scroll to Missed Calls and press the Select softkey.

STEP 4 Choose the call you want to return and press the Dial softkey.



Using the Intercom

3

NOTE If the call was from an outside or long distance number, you may have to edit the call before returning it. Press the EditDial softkey to edit the call and use the softkey buttons and keypad to edit the number.

Using the Intercom

You can use the intercom soft key to automatically connect with a remote extension.

To automatically connect with a remote extension:

STEP 1 Press the Intercom soft key.

STEP 2 Dial the number you wish to intercom to and then press Dial.

If you are receiving an intercom call, the phone rings, then automatically connects to your speakerphone.

Forwarding Calls — Online Setup

You can forward all calls, forward calls when the phone is busy or forward calls when there is no answer.

To enable online call forwarding:

STEP 1 Log on to your Virtual Office Online dashboard at http://virtualoffice.8x8.com

STEP 2 Select the Settings button, and then select the My Rules tab.

STEP 3 Update your Call Forwarding Rules and press Save.

You can return to Virtual Office Online at any time to update your Call Forwarding Rules.




3


NOTE 8x8 recommends using Virtual Office online call forwarding (

Forwarding Calls — Online

Setup, page 32

) instead of phone-based call forwarding so that your call forwarding instructions are stored online instead of on your phone. If you set your call forwarding rules on your phone, they will not be in effect if your phone is disconnected from an Internet connection.

When you will be away from your phone, you can forward all calls to another IP phone in your phone system. You may be able to forward calls to an external number such as your home phone number or cell phone number, if allowed by your phone administrator. For outside numbers, be sure to include any digit that is required to access an outside line.

Forwarding All Calls

STEP 1 Press the cfwd softkey.

STEP 2 Enter a number to which to forward all calls; for example, your voice mailbox, another extension, or an outside line. For an outside line, be sure to enter any access code or area code that is required.

STEP 3 Press the EndCall softkey. The LCD screen displays the information about the call forwarding.

NOTE Disable Call Forward All by pressing the CFwdAll softkey.

Setting Do Not Disturb

Use the Do Not Disturb feature to prevent incoming calls from ringing your phone. The screen indicates that the call is incoming, but the phone does not ring. The unanswered call is handled according to your normal settings.

• To activate Do Not Disturb, press the dnd softkey. The LCD screen indicates that Do

Not Disturb is turned on for your phone.

• To deactivate Do Not Disturb, press the -dnd softkey.




3


To initiate a conference call:

STEP 1 During an active call, press the conf softkey. The first call is placed on hold, a second line is opened, and you hear a dial tone.

STEP 2 Dial the second person’s telephone number.

STEP 3 When the second person answers, press the conf softkey again. All three parties are connected in the conference call. (You can cancel the conference by pressing the EndCall softkey before connecting the calls, then press the Resume softkey to resume the original call.)

NOTE When you hang up, the other two parties are disconnected.




3


A key business tool, the conference bridge allows users with an extension and voicemail passwords to schedule and manage conference calls.

Basic functionality includes the ability to create and log into conference bridges. There are also administrator modes that allow calling out and dropping parties from the bridge.

Conference bridge supports up to 20 connected callers. An unlimited number of conference bridges can be in session at the same time.

To call into a conference bridge:

STEP 1 Press the confserv softkey.

STEP 2 Follow the Conference Bridge voice prompts.

Conference Menu Options

Enter a Conference - (Option 1):

STEP 1 Enter your extension then press #.

STEP 2 Enter conference ID then press #.

STEP 3 Please record first and last name then press #.

Create a Conference - (Option 2):


STEP 2 Enter your password then press #. (Voicemail Password)

• Create a conference that expires in 2 weeks press 1

• Create a non expiring conference press 2

• Create a conference with a custom expiration date press 3




Delete Existing Conference - (Option 3):


STEP 2 Enter your password then press #. (Voicemail Password)

STEP 3 Enter the conference ID you want to delete then press #.

3




3


Your IP phones provide several different types of phone directories, depending on the phone model and what the system administrator has set up for the company.

In general, the phones provide the following types of directories:

• Personal Directory—The personal directory provides a place for you to store and view frequently dialed numbers. You can also dial numbers from the directory.

• Corporate Directories—8x8 Virtual Office provides a searchable Corporate

Directory.

Using Your Personal Directory

To access the Phone Directory, press the dir softkey, or press the Setup button and select

Directory.

To add a new entry to the directory:

STEP 1 In the Directory screen, when New Entry is selected, press the add softkey.

STEP 2 Use the keypad to enter the name of the directory entry. Press the number key multiple times to move to a different letter under that number. (For example, to enter “Mary,” you would press 6 and then pause (for M); press 2 and then pause (for A), press 7 three times rapidly (for R), then press 9 three times rapidly (for Y). Use the delChr softkey to delete letters, the <<< and >>> softkeys to move one character to the left or the right, or the clear softkey to clear the entire name. When finished with the name, use the navigation button to go down to the Number field.

STEP 3 Enter the phone number, including any digits you must dial to access an outside line and the appropriate area code, if necessary.

STEP 4 (Optional) To change the ring type for the caller: a. Press the option softkey. b. Scroll through the available ring types. c. Press the play softkey to play the selected ring tone or the select softkey to assign that ringtone to the person whose number you are adding to the directory.

STEP 5 Press save to save the entry.




Using the Corporate Directory

To use the corporate directory:

STEP 1 Press the Setup button and select 8x8 Virtual Office.

STEP 2 Scroll to Corp Directory Listing and press Select.

To search the corporate directory:

STEP 1 Press the Setup button and select 8x8 Virtual Office.

STEP 2 Scroll to the Corp Directory Search and press Select.

STEP 3 Input last name, first name, and/or location and press submit:

STEP 4 In the results, scroll to the desired entry and press Dial to dial the contact.

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To use the Call History lists:


STEP 2 Scroll to Call History and press the Select softkey.

STEP 3 Scroll to the Call History list that you want to view:

• Redial List—Shows the last 60 numbers dialed from your phone.

• Answered Calls—Shows the caller ID of the last 60 answered calls.

• Missed Calls—Shows the last 60 missed calls.

STEP 4 To call a number in the list, scroll to an entry and press the Dial softkey to dial the number. Press the Edit Dial softkey to change the number before dialing. Press the Cancel softkey to exit.

NOTE If the call was from an outside or long distance number, you may have to edit the call before dialing it. Press the EditDial softkey to edit the call and use the softkey buttons and keypad to edit the number.

Deleting All Numbers from the Missed Calls, Received Calls, or Placed

Calls List


STEP 2 Scroll to Call History and press the Select softkey.

STEP 3 Scroll to the list from which you want to delete all numbers and press the Clear softkey to delete all numbers from the list.

STEP 4 Press the Exit softkey to return to the previous menu. Press the Cancel softkey to return to the main screen.



Accessing Voicemail

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Accessing Voicemail

To access voicemail, press the Messages button on your phone. Your phone administrator should configure your phone with the correct voicemail number so that pressing the Messages button automatically dials your voicemail system.

Recording Calls (Virtual Office Pro Users Only)

Call Record On/Off is available to Virtual Office Pro users.

To turn on Call Recording during a call:

STEP 1 Press the right navigation button to find the record soft key.

STEP 2 Press the record soft key.

You will see a "Recording is ON" confirmation message on the phone screen.

To turn Call Recording off:

STEP 1 Press the exit soft key.


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This chapter describes how to configure advanced features on your IP Phone. It contains the following sections:

•

Creating Speed Dials, page 42

•

Customizing Your LCD Screen, page 43

•

Updating Your Ring Tone, page 45

•

Advanced Procedures for Technical Support Personnel, page 45




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You can configure different types of speed dials:

• You can assigned unused line buttons on your phone to act as a speed dial.

• You can create speed dials assigned to a number, that, when pressed on the keypad, dials the number assigned to it. You can have up to 8 of these speed dials. Each speed dial can be a phone number, IP address or URL.

Creating Speed Dials on Unused Line Buttons

STEP 1 Press the unused line button and hold down for three seconds. The Define Speed Dial window displays.

STEP 2 Enter the name for the speed dial.

STEP 3 Press the Down Arrow key to reach the phone number field. Enter the phone number and press Save.

STEP 4 After creating the speed dial, it displays next to the line button. Press the line button to use the speed dial.

Creating Numerical Speed Dials


STEP 2 Select Speed Dial.

STEP 3 For a new speed dial, scroll to select an unused speed dial (marked with Not Assigned). To edit a previously existing speed dial, select it.

STEP 4 Press edit.

STEP 5 Enter the number to assign to the speed dial and press ok.



Using Speed Dials

4

Using Speed Dials

To call one of your configured speed dial numbers, either:

• Open a phone line and press the number on the phone keypad for the speed dial, then press

Dial.

• Press the Setup button, select Speed Dial, choose the number, and press Dial.

Press the unused line button you have configured for a speed dial.


You can customize your LCD screen in several ways.

Changing the LCD Screen Contrast

To adjust the contrast of the LCD screen:


STEP 2 Scroll to LCDContrast and press Select.

STEP 3 Use the navigation button to adjust the LCD screen contrast:

• To decrease the contrast: Press the Left navigation button or Down softkey.

• To increase the contrast: Press the Right navigation button or Up softkey.

STEP 4 Press the save softkey.

Configuring the Phone Screen Saver

You can enable your phone’s screen saver and specify its appearance and the amount of time for the phone to be idle before it begins.

To configure your screen saver:


STEP 2 Scroll to Screen Saver Mode and press the Select softkey.




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STEP 3 To change the status of your screen saver: a. Scroll to Enable Screen Saver and press the Edit softkey.

b. Press the Y/N softkey until the desired option appears: Yes to enable a screen saver or No to disable this feature.

c. Press the OK softkey.

d. Press the Save softkey to save your changes.

STEP 4 To specify the amount of idle time that can elapse before the screen saver appears: a. Scroll to Screen Saver Wait Time and press the Edit softkey.

b. Clear the displayed time by pressing the Clear softkey.

c. Enter the idle time period in minutes by pressing numbers on the keypad. d. Press the OK softkey.

e. Press the Save softkey to save your changes.

Turning on the Screen Saver Immediately

To immediately turn on your phone’s screen saver without waiting for the specified Screen

Saver Wait Time to elapse:

NOTE The screen saver must be enabled in order to immediately activate it.


STEP 2 Scroll to Screen Saver Mode.

STEP 3 Press the activ softkey.




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Each extension of your phone can have a different ring tone. You can also create your own ring tones.

To change a ring tone:


STEP 2 Scroll to Ring Tone and press Select.

STEP 3 Use the Up Arrow key or Down Arrow key to choose the phone line for which you want to change the ring tone.

STEP 4 Scroll through the ring tones. To hear a ring tone, press the Play softkey. To choose a ring tone, press the Select softkey.

NOTE To reset the line’s ring tone to the default, press the Default softkey.

STEP 5 Press Exit to close the screen.


Technical support personnel may need to view information about your phone or phone activities. Follow these procedures if instructed to do so by technical support person who are assisting you.

Viewing Status Information and Statistics

To view status information and statistics:





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STEP 2 Choose from the following options:

• Network: Use this menu to view information about the network, including WAN connection, DHCP server, IP address, MAC address, domain name, subnet mask, default router, DNS servers, and TFTP server.

• Product Info: Use this menu to view information about the phone, including model number, serial number, software version, and call control protocol.

• Status: Use this menu to view information about the phone activity, including status messages, network statistics, and call statistics.

Rebooting, Restarting, and Resetting a Phone

If required, you can reboot, restart, or reset your phone. You should not do so unless directed by your phone administrator as this can negatively affect your phone’s function.

To restart your phone and reboot the firmware:


STEP 2 Scroll to Reboot and press the Select softkey.

STEP 3 When the confirmation message appears, press the OK softkey to confirm or press the Cancel softkey to close the message without rebooting the phone.

To restart your phone:


STEP 2 Scroll to Restart and press the Select softkey.

STEP 3 When the confirmation message appears, press the OK softkey to confirm or press the Cancel softkey to close the message without restarting the phone.




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To reset your phone to the factory default values and reboot with the settings from your phone system (Cisco CME):

!

CAUTION If you choose factory reset, you will return the phone to the original factory settings and will erase ALL current settings, including the directory and call logs. It is also possible that your phone extension will change.

Important: Resetting your phone to the factory default is not recommended unless you are working directly with a member of the 8x8 Support team. Your phone will no longer be connected to 8x8 service if it is reset it to the Cisco factory default.


STEP 2 Scroll to Factory Reset and press the Select softkey.

STEP 3 When the confirmation message appears, press the OK softkey to confirm or press the Cancel softkey to close the message without resetting the phone.


A

Where to Go From Here

Cisco provides a wide range of resources to help you and your customer obtain the full benefits of the Cisco Small Business SPA 303 IP Phone.

Support

Cisco Small Business Support

Community www.cisco.com/go/smallbizsupport

Cisco Small Business Support and Resources www.cisco.com/go/smallbizhelp

Phone Support Contacts


Firmware Downloads www.cisco.com/en/US/support/tsd_cisco_small_business

_support_center_contacts.html

www.cisco.com/go/smallbizfirmware

Select a link to download firmware for Cisco Small

Business Products. No login is required.

Downloads for all other Cisco Small Business products, including Network Storage Systems, are available in the

Download area on Cisco.com at www.cisco.com/go/ software (registration/login required).

Product Documentation

Cisco SPA 300 Series IP

Phones


Communications Systems


Cisco Partner Central for

Small Business (Partner

Login Required) www.cisco.com/go/300phonesresources www.cisco.com/go/sbcsresources www.cisco.com/web/partners/sell/smb


Where to Go From Here A

NOTE Other Cisco-provided documentation may be useful as a reference, but it often refers to features that are supported only on specific plans of specific providers or PBXs. It also may exclude some cloud-provided services for your business that are provided by 8x8, Inc. This document has been modified by 8x8 to specifically include the features supported and provided by 8x8 service. Generic Cisco documentation may not be accurate when used with 8x8 service.


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