M Two
HOMEOWNER MANUAL
Table of Contents
APPENDICES .................................................................................................................................................................................4
AN INTRODUCTION TO YOUR HOMEOWNER MANUAL .....................................................................................................6
THE PROFESSIONALS.................................................................................................................................................................7
THE DEVELOPER OF M TWO ...........................................................................................................................................................7
OUR NEW HOME CONSULTANT DEPARTMENT .................................................................................................................................7
INTERIOR DESIGNER .......................................................................................................................................................................7
THE ARCHITECT .............................................................................................................................................................................8
THE CONSTRUCTION PROCESS ...............................................................................................................................................9
EMERGENCY PROCEDURES....................................................................................................................................................10
EMERGENCY CONTACTS .........................................................................................................................................................11
YOUR ROLE AS A HOMEOWNER ............................................................................................................................................12
IMPORTANT QUESTIONS ANSWERED ..................................................................................................................................13
PROPERTY MANAGEMENT .............................................................................................................................................................13
CUSTOMER SERVICE AND WARRANTY ............................................................................................................................................13
KEYS AND FOBS ............................................................................................................................................................................14
ACCESS AND SECURITY .................................................................................................................................................................14
PARKING AND STORAGE LOCKERS .................................................................................................................................................15
WATER SHUT-OFFS AND WINTERIZING ..........................................................................................................................................15
UTILITY, TELEPHONE AND CABLE SERVICE....................................................................................................................................15
YOUR NEIGHBOURHOOD ........................................................................................................................................................16
NEIGHBOURHOOD MAP ................................................................................................................................................................17
COMMUNITY EVENTS ....................................................................................................................................................................18
WARRANTY PROVIDER .............................................................................................................................................................19
WARRANTY DESCRIPTION ......................................................................................................................................................21
DEFICIENCY AND WARRANTY REPAIRS...........................................................................................................................................22
INITIAL ORIENTATION ...................................................................................................................................................................22
12 MONTH CORRECTIVE PERIOD ..................................................................................................................................................22
CORRECTIVE PERIOD RULES AND REGULATIONS ...........................................................................................................................22
24 MONTH CORRECTIVE PERIOD ..................................................................................................................................................25
WARRANTY REPORTING AFTER THE 24 MONTH CORRECTIVE PERIOD ............................................................................................25
COMMON PROPERTY AND LIMITED COMMON PROPERTY ...............................................................................................................25
PROPERTY INSURANCE ..................................................................................................................................................................25
CONDENSATION/VENTILATION .............................................................................................................................................26
WARRANTY GUIDELINES ...............................................................................................................................................................27
TROUBLESHOOTING TIPS: ELECTRICAL ............................................................................................................................28
ELECTRICAL SYSTEM ...............................................................................................................................................................28
~1~
HOMEOWNER USE AND MAINTENANCE GUIDELINES......................................................................................................................28
INITIAL ORIENTATION AND WARRANTY GUIDELINES.......................................................................................................................31
ELECTRICAL SPECIFICATIONS .............................................................................................................................................31
TROUBLESHOOTING TIPS: PLUMBING ................................................................................................................................32
PLUMBING SYSTEM ..................................................................................................................................................................32
HOMEOWNER USE AND MAINTENANCE GUIDELINES......................................................................................................................32
INITIAL ORIENTATION AND WARRANTY GUIDELINES.......................................................................................................................36
PLUMBING SPECIFICATIONS .................................................................................................................................................37
APPLIANCES ...............................................................................................................................................................................39
INITIAL ORIENTATION AND WARRANTY GUIDELINES.......................................................................................................................39
STAINLESS STEEL CARE .................................................................................................................................................................39
APPLIANCE SPECIFICATIONS ................................................................................................................................................40
PROTECTING YOUR INVESTMENT ........................................................................................................................................41
MANUFACTURER’S LITERATURE ....................................................................................................................................................41
ALARM SYSTEM .............................................................................................................................................................................41
APPLIANCES .................................................................................................................................................................................41
BALCONIES AND TERRACES ...........................................................................................................................................................41
BATHROOM ACCESSORIES .............................................................................................................................................................42
BOOSTER FANS .............................................................................................................................................................................42
BATHROOM FAN TIMER ................................................................................................................................................................42
BLINDS .........................................................................................................................................................................................42
CABINETS .....................................................................................................................................................................................42
CARPET ........................................................................................................................................................................................43
CAULKING ....................................................................................................................................................................................44
CLOSET SHELVES & ORGANIZERS .................................................................................................................................................44
CONDENSATION ............................................................................................................................................................................44
CORKBOARD.................................................................................................................................................................................45
COUNTERTOPS .............................................................................................................................................................................45
DISPOSAL - FOOD WASTE .............................................................................................................................................................46
DOOR AND DOOR HARDWARE .......................................................................................................................................................46
DRYWALL AND CEILINGS ...............................................................................................................................................................47
ELECTRICAL SYSTEM.....................................................................................................................................................................48
GAS SHUT-OFFS ...........................................................................................................................................................................48
LAMINATE FLOORING ...................................................................................................................................................................48
HOOD FAN ...................................................................................................................................................................................49
LIGHTING .....................................................................................................................................................................................49
MIRRORS ......................................................................................................................................................................................49
PAINT AND STAIN ..........................................................................................................................................................................50
PHONE/CABLE/ DATA OUTLETS AND MEDIA CENTRE ....................................................................................................................50
PLUMBING ...................................................................................................................................................................................51
RAILINGS ......................................................................................................................................................................................51
REMOTE CONTROLS ......................................................................................................................................................................51
~2~
SHOWER ENCLOSURE....................................................................................................................................................................51
SMOKE DETECTORS ......................................................................................................................................................................51
THERMOSTAT................................................................................................................................................................................51
TILE .............................................................................................................................................................................................52
WINDOWS .....................................................................................................................................................................................52
DO NOT NEGLECT ROUTINE MAINTENANCE ....................................................................................................................54
TRADE CONTACT INFORMATION ..........................................................................................................................................56
FINISH SPECIFICATIONS ........................................................................................................................................................57
CEILING FIXTURE SPECIFICATIONS ...............................................................................................................................................58
MIRROR, SHOWER ENCLOSURES, SHELVING AND BLINDS SPECIFICATIONS .....................................................................................59
BATH ACCESSORIES, INTERIOR DOORS & DOOR HARDWARE SPECIFICATIONS................................................................................60
TEAK SPECIFICATIONS ..................................................................................................................................................................61
WENGE SPECIFICATIONS...............................................................................................................................................................63
SECURITY ....................................................................................................................................................................................65
ACCESS AND SECURITY .................................................................................................................................................................65
VISITOR INTERCOM SYSTEM ..........................................................................................................................................................65
CAMERA SYSTEM ..........................................................................................................................................................................65
SERVICE REQUEST FORM .......................................................................................................................................................66
~3~
Appendices
Travelers Warranty .......................................................................................................................................................................... Appendix 01
BC New Home Warranty
Warranty Coverage for New Home Buyers
Sample Home Warranty Certificate
Travelers Frequently Asked Questions by Homeowners
Appliance Manuals .......................................................................................................................................................................... Appendix 02
Whirlpool Appliance Manuals and Warranty Information
Coast Wholesale Appliance Manuals and Warranty Information
Remote Control and Intercom Manuals ......................................................................................................................................... Appendix 03
Enterphone Features and Instructions Info.
Remote Control (Keyscan 4 button) Info.
Bathroom Accessories Care and Maintenance .............................................................................................................................. Appendix 04
Taymor’s Bathware Care and Maintenance
Blind Care and Maintenance .......................................................................................................................................................... Appendix 05
Cabinet Care and Maintenance ...................................................................................................................................................... Appendix 06
Carpet Care and Maintenance ....................................................................................................................................................... Appendix 07
Exclusive Maintenance Guide
Royalty Specifications
Mirrors, Glass Shower Doors and Closet Shelving Maintenance ................................................................................................. Appendix 08
Glass World Care and Maintenance
CMHC Guides .................................................................................................................................................................................. Appendix 09
CMHC Avoiding Condensation Problems
CMHC Home Maintenance Schedule
Corkboard Care and Maintenance ................................................................................................................................................. Appendix 10
Forbo’s Care and Maintenance
Countertop Care and Maintenance ................................................................................................................................................ Appendix 11
Ashtech Granite Care and Maintenance
Door Hardware Maintenance ......................................................................................................................................................... Appendix 12
Canaropa Dorex Care and Maintenance
Reliance Care and Maintenance
Door Care Guides ............................................................................................................................................................................ Appendix 13
Masonite Care and Maintenance
Electrical Care and Warranty Maintenance .................................................................................................................................. Appendix 14
Ouellett “OFM Electric Baseboard Heater”
Kiddie “Hardware Smoke and Carbon Monoxide Talking Alarm”
Nuheat "Solo User Guide" (penthouse and level 3only)
Laminate Flooring Care Guide ....................................................................................................................................................... Appendix 15
Exclusive Flooring Laminate Maintenance Guide
Evoke Laminate Product Care
~4~
Lighting Maintenance ..................................................................................................................................................................... Appendix 16
Ocean Pacific Lighting Maintenance
Mirrors and Shower Enclosure Warranties .................................................................................................................................. Appendix 17
Glass World Care and Maintenance
Paint – Maintenance of Painted Surfaces ...................................................................................................................................... Appendix 18
Blueline Painting “Warranty and Care & Maintenance”
Plumbing Care and Warranty Information ................................................................................................................................... Appendix 19
Ocean Park Mechanical “Guarantee”
Badger 1 Insinkerator “Specification and Warranty Guide”
Danze “Warranty Information”
Kohler “Warranty information”
Broan “Ventilation Fan Maintenance and Warranty”
Carrier "Standard Product Warranty" (penthouse only)
Carrier "Product Data" (penthouse only)
Carrier’s filter sizes for penthouse heat pump and fan coil units
Railing Care and Maintenance ....................................................................................................................................................... Appendix 20
Tile Maintenance ............................................................................................................................................................................. Appendix 21
Tile Maintenance Guide 2013
Telus Promotion ............................................................................................................................................................................... Appendix 22
Forms................................................................................................................................................................................................ Appendix 23
BC Hydro Application Form
~5~
An Introduction to your Homeowner Manual
Congratulations on your decision to purchase a new home at M Two!
This homeowner manual (“Manual”) has been designed to assist you following the purchase of your new home.
Please take time to review this Manual thoroughly. If you require clarification or additional information, please give
us a call; we would be delighted to serve you!
M Two New Home Consultant Team
Suite 800-925 West Georgia Street
Vancouver, B.C V6C 3L2
604-895-0428
service@cressey.com
This Manual does not purport to be all-inclusive or contain all of the information an owner may need or desire. Neither the Developer
nor any of its respective officers, agents or principals has made or will make any representations or warranties, express or implied, as to
the accuracy or completeness of the Manual, and no legal commitment or obligation shall arise by reason of this Manual and/or its
contents. We believe the contents of this Manual are accurate and up to date at the time of printing. This Manual was created in
September 2013. The Developer reserves the right to make changes to this Manual without notice. The Developer also reserves the
right to make modifications or substitutions to material used, as long as the substitute product is of equal quality to the original
specification. E and OE.
~6~
The Professionals
The Developer of M Two
M Two was developed by Cressey (Glen) Development LLP and Cressey Glen Holdings Ltd. (collectively referred to as
the “Developer”). The Developer is a member of the Cressey Development Group (Cressey). Established in 1969,
Cressey and its affiliated companies have been instrumental in changing the greater Vancouver skyline and constructing
landmark residences throughout the lower mainland in fulfillment of the housing needs of a dynamic marketplace.
With over 200 successful projects to their credit, Cressey has built a solid reputation as
innovators of distinctive housing, designed for specific urban sites and lifestyles. The company
maintains an unyielding commitment to outstanding workmanship, quality materials and
customer satisfaction. Recognized for its excellence, Cressey has earned many prestigious
industry awards, including the Georgie Awards from the Canadian Home Builders Association
of B.C., and awards of excellence from both the Urban Development Institute and Lower
Mainland Municipalities.
Our New Home Consultant Department
The Developer prides itself on its commitment to outstanding customer service. Our New Home Consultant Team is
dedicated to providing quality customer care; building lasting relationships is our goal. Our homeowner manual strives
to answer many questions a new owner may have. If you require additional information, or seek clarity on a particular
issue, please do not hesitate to either call or email us. Our contact information and hours of operation are outlined in
the “Emergency Contacts” section of this Manual.
Interior Designer
InSight Design Group Inc. is a Vancouver based interior design firm with a focus on single and multifamily developments, marketing presentation centers and private residential projects. Our talented team
of interior designers, building technologists and project managers are essential to the successful
completion of every project. We are a dynamic group committed to an enthusiastic team approach to all
we do.
Over the past 16 years, InSight Design Group Inc. has designed and been involved with some of the most
reputable developments and projects throughout Vancouver, the Lower Mainland and Canada.
~7~
The Architect
ROSITCH HEMPHILL and ASSOCIATES ARCHITECTS
is an award winning, mid-size Architecture firm located in Vancouver, British Columbia. Established in 1984, it has
received international recognition for successful projects throughout the Pacific Northwest.
The firm devotes considerable time to research and keeping up to date with and visiting developments around North
America. It is registered for practice in British Columbia and Alberta.
Rositch Hemphill Architects has been rated one of Vancouver’s “Top Architectural Firms” many times since 1990, with
many award winning projects including Cressey’s “Mandalay” in Richmond which won the prestigious “LULU Award”
for best multi-family development. Other awards include two internationally recognized “Golden Nugget” Awards and
numerous “Georgies”, and Urban Design Institute Awards.
The Metropolitan-2 Project team from Rositch Hemphill Architects includes:
Keith Hemphill, MAIBC
Nadia Said, MAIBC
Paul Sanchez
Principal in-charge
Project Architect
Job Captain
~8~
The Construction Process
Variations
Products used during the construction process may change due to circumstances beyond the Developer’s control. For
example, variations in products may occur as a result of supplier/assembly line changes, industry changes, and
procurement changes. In all instances, as required by your purchase agreement, any substitution of method or product
shall be of equal or better quality than the original specification.
Your unit may also be altered during the construction process; for instance, mechanical, electrical or structural
modifications may necessitate alternations.
Variations within the same type of unit will also occur if the purchaser elected to pay for an upgrade option.
Delivery Date
The delivery date for your home (the date the unit is transferred from the Developer to the first homeowner) begins as
an estimate. Until components are completed and the structure is enclosed, the delivery date can be dramatically affected
by weather conditions and the availability of labor and materials. Even after the home is past weather-related and labor/
material delay potential, the installation of utility services, final grading, concrete flatwork, etc. can affect the delivery
date. City occupancy permits are acquired once these elements are complete.
**Depending on availability of labor and materials, weather conditions, site conditions and the construction process,
some homes may not be completed by their estimated delivery dates**
~9~
Emergency Procedures
While emergency warranty situations are rare, when they occur, prompt response is essential. You may be able to
mitigate or solve electrical and plumbing problems by referring to the troubleshooting tips section of this Manual (see
table of contents). For natural gas and poison control emergencies, please phone the numbers noted on the chart below.
The “Protecting your Investment” section of this Manual contains care hints for the maintenance of your home. Your
new home requires care and attention beginning the day you take possession. Care by you may prevent a problem or
emergency. Please note the home warranty, issued by Travelers, requires the homeowner to mitigate damage to the
home (including damage caused by defects or water penetration as set out in the warranty certificate); failure to do so
may prejudice the homeowner’s entitlement to warranty coverage.
An emergency constitutes a:





Total loss of heat when the outside temperature is below 50°F
Total loss of electricity
Total loss of water
Plumbing leak that requires the entire water supply to be shut off
Gas leak
During regular business hours, please contact either the Developer or Property Manager to report warrantable
emergency repairs. After hours, contact either the Property Manager or the applicable local utility company. If this
does not solve the problem, contact the applicable trade contractor listed in the “Trade Contact Information” section of
this Manual.
Please note the Developer will only reimburse the homeowner for after-hours emergency costs if the Developer, in its
sole discretion, determines that:
1.
2.
3.
4.
A warrantable emergency existed;
The homeowner did everything and anything necessary to mitigate the damage;
The homeowner did not contravene procedures noted in the Manual;
The repairs were facilitated by the applicable contractor listed under the “Trade Contact
Information” section of this Manual;
5. The emergency occurred during the warranty period; and
6. The emergency is not covered by another insurance policy.
**If a service (gas, electricity, water) is out in an entire area, attention from the local utility company is required**
~ 10 ~
Emergency Contacts
Emergencies
Builder
Property Manager
DURING BUISNESS HOURS
Monday to Friday
8:30am to 4:30pm
9-1-1
Contact:
Customer Service & New Home
Consultants Department
Tel: (604) 895-0428
Email: service@cressey.com
Contact:
FirstService Residential
M Two Property Manager –
Steven Loo
Tel: (604) 683-8900
Fax: (604) 689-4829
Email:sloo@fsresidential.com
Plumbing
**During the warranty period, please
contact the Developer first to report
warrantable plumbing concerns. After
hours, please contact your Property
Manager**
Electrical
**During the warranty period, please
contact the Developer first to report
warrantable plumbing concerns. After
hours, please contact your Property
Manager**
Fortis BC (formally
Terasen Gas)
Poison Control
Whirlpool Appliance
Coast Whole Sale
Appliances
Telus
Shaw Cable
AFTER BUSINESS HOURS
Weekends & Holidays
9-1-1
Not Available
(Messages can be left on the main Customer Service telephone. Messages will
be retrieved on or after the next business day, in priority sequence)
Contact:
FirstService Residential
M Two Property Manager –
Steven Loo
Tel: (604) 659-2931
Tel: (604) 777-3880
Email:sloo@fsresidential.com
Contact:
FirstService Residential
M Two Property Manager –
Steven Loo
Tel: (604) 659-2931
Tel: (604) 777-3880
Email:sloo@fsresidential.com
**If you cannot reach the Property Manager, contact the mechanical trade
listed in the “Trade Contact Information” section of this Manual
Contact:
FirstService Residential
M Two Property Manager –
Steven Loo
Tel: (604) 659-2931
Tel: (604) 777-3880
Email:sloo@fsresidential.com
**If you cannot reach the Property Manager, contact the electrical trade listed
in the “Trade Contact Information” section of this Manual
Call if you smell gas!
Emergencies: 1.800.663.9911
16705 Fraser Highway
Surrey, BC V4N 0E8
Tel: 604.576.7000
1.800.474.6886 (before you dig)
Poison Control Line
Tel: (604) 682-5050
(available 24 hrs)
Tel: 1-800-807-6777
(7:30 am to 8:00pm EST Monday-Friday)
John Bieker
604.321.6644
jbieker@coastappliances.com
Address your letter to:
TELUS Client Care
PO Box 7575
Vancouver, BC V6B 8N9
Tel: 1.604.310.2255
900- 1067 West Cordova Street
Vancouver, BC
Tel: 1.888.472.2222
(7am to 10pm PST 7days a week
Call if you smell gas!
Emergencies: 1.800.663.9911
Poison Control Line
Tel: (604) 682-5050
(available 24 hrs)
Tel: 1-800-807-6777
604.321.6644
www.telus.com
www.shaw.ca/support
~ 11 ~
Your Role as a Homeowner
 Read the Homeowner Manual (including all Appendices). It is your responsibility to maintain your new home
 Read all warranty and care manuals (attached hereto as Appendices 01-23). Fill out and submit warranty cards
where applicable
 Read and comply with obligations outlined in Travelers Guarantee (attached hereto as Appendix 01)
 Maintain your home
 Mitigate damage. Take all necessary steps to prevent damage to your home. Your warranty may be void if defects
occur or are made worse due to the owner’s failure to either mitigate damage or follow maintenance procedures
 Prevent condensation. Follow the instructions outlined in this Manual to avoid condensation. Damages (including
consequential damages) caused by condensation will not be corrected through our warranty program. In fact,
evidence of unmanaged condensation may render an owner’s warranty null and void
 Do not tamper with your bathroom fan timer or dryer booster fan. Tampering with same will void your home warranty
 Keep your laundry closet doors open while your washer/dryer are in use. Ensure you clean your dryer and booster
fan lint traps as required
 Where applicable, ensure your plumbing systems are winterized (for example, hose bibs and irrigation systems)
 Keep a record of your fob’s serial number. If you lose your fob, immediately report the loss to your Property
Manager. This will help maintain the security of the building
 Take note of your closing date; it is tied to your warranty expiry dates (please see the “Warranty Description”
section of this Manual for more information)
 Submit notice of warrantable deficiencies 30 days before your applicable warranty expiry date. The Developer will
not remind you of your warranty deadline
 Provide both your Property Manager and the M Two New Home Consultant Team your current contact information
 Do not hire an outside company to repair warrantable deficiencies; if you do, you will void your warranty. If you
require warranty work, please follow instructions outlined in the “Emergency Procedures” and “Warranty
Description” sections of this Manual. The Developer will not reimburse for privately contracted work
 It is up to you to keep a copy of this Manual; a subsequent copy will not be issued
~ 12 ~
Important Questions Answered
Property Management
1.
Who is the Property Manager?
 FirstService Residential. They can be reached at either 604.683.8900 (normal and after business hours),
604.777.3880 (after hours) or www.fsresidential.com
2.
Who do I contact regarding my maintenance fees?
 FirstService Residential
3.
Who do I contact regarding elevator bookings, garbage pick-up schedules, building maintenance etc.?
 Property Manager Steven Loo
4.
Where are the garbage/ recycling rooms?
 The garbage/recycling room is located on the main level south of the elevators, through the door and to
your right.
5.
What do I do with paint and other hazardous materials?
 DO NOT dispose of hazardous materials in the garbage or recycling bins. For disposal of hazardous waste
including paint, solvents, motor oil, batteries, pesticides, etc., please contact the City of Coquitlam
Recycling Hotline at (604) 732-9253, or visit www.rcbc.bc.ca.
Customer Service and Warranty
6.
Who do I contact regarding in suite deficiencies and warranty work?
 Please review the “Emergency Procedures”, “Warranty Description” and “Trade Contact Information”
sections of this Manual for reporting procedures and contact information.
7.
Who do I contact regarding warrantable in suite emergency repairs?
 During normal business hours, please contact your M Two New Home Consultant. After hours, contact
either the Property Manager or the applicable trade listed under the “Trade Contact Information” section
of this Manual. It is imperative you peruse the “Emergency Procedures” and “Warranty Description”
sections of this Manual for more information.
8.
How do I file a request for warranty work?
 Fill out and send in the “Service Request Form” found at either the end of your Manual or at
www.cressey.com. Before you send in the form, please review the “Warranty Description” section of this
Manual.
9.
Can I hire my own contractor to repair warrantable deficiencies?
 No – the Developer must first review the warranty work; if it is approved, the Developer will contact the
applicable trade listed under the “Trade Contact Information” section of this Manual. For more
information, please refer to the “Emergency Procedures” and “Warranty Description” sections of your
Manual.
**If you hire another company to perform warranty repairs that portion of your warranty will become
null and void.
~ 13 ~
10.
Will the Developer reimburse me for warranty repairs if I hire a contractor?
 No.
11.
What are the M Two New Home Consultants’ business hours/contact information?
 You can reach an M Two New Home Consultant Monday through Friday between 8:30am- 4:30pm.
Warranty appointments are scheduled Monday through Friday between the hours of 7:00am – 2:00pm,
depending upon the availability of our technicians. You can reach us at either 604.895.0428 or
service@cressey.com.
12.
What happens if I need to reschedule an appointment?
 Provide a minimum of 24 hour notice prior to canceling an appointment. Provide notice via email. If you
do not provide the requisite notice, you may be charged a cancellation fee.
Keys and Fobs
13.
What keys and fobs will I be given?
 When you move in, you will be given two suite keys, two mailbox keys and two fobs. The fobs control
access to your floor, access to your main lobby entry door, your parkade gates and any other door with
card access readers.
14.
Should I keep a record of my fob’s serial number?
 Yes – serial numbers should be recorded where they can be easily accessed in case of an emergency.
15.
What if I lose my fob?
 Contact your Property Manager immediately. Provide the manager with the fob serial number; this will
allow the manager to cancel the fob and help maintain security of the building.
16.
Can I get additional fobs or keys?
 The Property Manager will provide additional fobs for a fee. Please contact your Property Manager for
more information. The owner is responsible for cutting additional suite key(s) at his/her cost.
Access and Security
17.
How do I gain access to the building?
 Please refer to both Appendix 03 and the “Security” section of this Manual for building access
information.
18.
How do I gain access to the underground parking?

The parking garage can be accessed via the lane adjacent Glen Drive.
19.
How do I use my visitor intercom system?
 Please peruse both Appendix 03 and the “Security” section of this Manual for visitor intercom
information.
20.
Does my unit come with an alarm?
 Please refer to the “Security” section of this Manual for more information
~ 14 ~
Parking and Storage Lockers
21.
Can I purchase additional parking or storage lockers?
 Please send your request to parkingstorage@cressey.com, or visit the homeowner’s section on our
website: www.cressey.com. If we have additional stalls/lockers, we will be happy to provide a
procurement price.
Water Shut-offs and Winterizing
22.
Where are my water shut offs?
 Your water shut offs were pointed out to you during your initial orientation. As soon as possible, please
re-familiarize yourself with the location of same. Shut offs can be located in the storage room of your suite
(concealed behind the removable panels), below the sinks, behind the toilet, in bedroom closets, and/or in
the laundry closets. Should you notice a plumbing leak, turn the water off at these shutoffs, and
immediately contact your Property Manager. Refer to both the “Emergency Procedures” and “Plumbing
System” section of this Manual for more information.
23.
Do I need to winterize my home?
 If your unit includes an exterior hose bib (i.e. a balcony faucet), you will need to ensure it is winterized
properly. Although exterior hose bibs are typically “frost free”, hoses must be disconnected from hose
bibs PRIOR to freezing temperatures. If they are not, damages may include a broken faucet and/or
plumbing line, which can lead to a water leak within your unit. Water may even flow to units below yours!
Damages resulting from failure to winterize will not be covered under our warranty program.
Utility, Telephone and Cable Service
24.
Who do I contact about domestic hot water service?
 FirstService Residential
25.
Who do I contact about natural gas service?
 The cost of natural gas is included in your monthly strata fees. If you smell gas, please call the emergency
line at 1.800.663.9911 (24hrs). This number should be recorded where it can be easily accessed in case
of an emergency.
26.
When should I set up my utility accounts?
 Your electrical utility service account must be set up before your closing date. This is extremely important
as your utilities will be discontinued if you do not transfer the applicable accounts into your name.
27.
Who do I contact about my electrical service?
 Your electrical service is provided by BC Hydro. You can activate an account by either calling BC Hydro
customer accounts division at 604.224.9376, or by filling out and forwarding the BC Hydro transfer form
attached hereto as Appendix 23. If you have not had an account before, you will need to supply some
personal information, including a reference from a friend or a family member.
28.
Telephone and Internet Service/ Cable Service
 Telus requires lead time to book your phone and internet connections. As such, it is best to call before you
take possession of your home. The phone number for connection is 1.604.310.2255.
~ 15 ~
Your Neighbourhood
Coquitlam is a mountainside community with unparalleled access to outdoor recreation. Coquitlam City Centre, which includes
civic amenities such as the Evergreen Cultural Centre and the Coquitlam City Aquatic Centre, is flanked by streams and rivers
and is adjacent to a 103 acre Town Centre Park. Coquitlam's retail businesses serve Metro Vancouver. In addition to the 170
store Coquitlam Centre, Coquitlam boasts Metro Vancouver's largest concentration of furniture stores, anchored by Ikea. –
Coquitlam City Hall 2011
Hospitals
Glen Pine Pavilion
1200 Glen Pine Court
Coquitlam, BC
(604) 927-6940
Dogwood Pavilion
624 Poirier Street
Coquitlam, BC
(604) 927-6089
Eagle Ride Hospital
475 Guildford Way
Port Moody, BC
(604) 469-5115
Royal Columbian Hospital
330 East Columbia
New Westminster, BC
(604) 520-4253
Culture and Entertainment
City Services
Ever Green Cultural Center
1205 Pinetree Way
Coquitlam, BC
(604) 927-6550
Place Des Arts
1120 Brunette Avenue
Coquitlam, BC
(604) 664-1636
Heritage Square – Mackin Heritage Home & Toy Museum
1120 Brunette Avenue
Coquitlam, BC
(604) 516-6151
Pinetree 6 Cinemas
2991 Lougheed Hgihway
Coquitlam BC
(604) 464-2558
Emergency Services for Water, Sewer and Road
(604) 927-3500
24 hours a day-7 days a week
Coquitlam City Hall
3000 Guildford Way
Coquitlam, BC
(604) 927-3000
feedback@coquitlam.ca
Coquitlam City Center Public Library
3001 Burlington Drive
Coquitlam, BC
(604) 927-3000
BC Transit
(604) 953-3333
BC Ferries
1-888-769-3766
Bel-Air Taxi
(604) 937-3434 or
(604) 433-6666
Parks
Town Center Park
1299 Pinetree Way
Glen Park
1149 Westwood Street
Lafarge Lake
Guildford Way & Pinetree Way
Mundy Park
641 Hillcrest
Recreation
Pinetree Community Center
1260 Pinetree Way
Coquitlam, BC
(604) 927-6960
Poirier Community Center
630 Poirier St
Coquitlam, BC
(604) 927-6046
poiriercommunitycenter@coquitlam.ca
Poirier Sport & Leisure Complex
633 Poirier St
Coquitlam, BC
(604) 927-6027
www.coquitlam.ca
City Center Aquatic Center
1210 Pinetree Way
Coquitlam, BC
(604) 927-6999
Centennial Activity Center
570 Poirier St
Coquitlam, BC
(604) 933-6143
Summit Community Center
1450 Parkway Blvd
Coquitlam, BC
(604) 927-6960
Shopping
Coquitlam Center
2929 Barnet Highway
Coquitlam, BC
(604) 464-1414
Westwood Mall Shopping Center
3000 Lougheed Highway
Coquitlam, BC
(604) 464-5215
Sunwood Square Shopping Center
3025 Lougheed Highway
Coquitlam, BC
(604) 941-5721
Safeway
3025 Lougheed Highway
Port Coquitlam, BC
(604) 941-8212
Ikea
1000 Lougheed Highway
Coquitlam, BC
1-866-4532
~ 16 ~
Neighbourhood Map
~ 17 ~
Community Events
Annual Classic Car Show
1355 Lougheed Hwy Coquitlam B.C
www.galaxieclub.ca
City Wide Garage Sale
April/May, Annually
www.portcoquitlam.com
Como Lake Fishing Derby
Late May, Annually
www.citysoup.ca
Port Coquitlam Farmers Market
Leigh Square Community Arts Village
www.haneyfarmersmarket.org
Grand Parade
Coquitlam Centre Mall
Early June, Annually
www.citysoup.ca
Teddy Bear Picnic
Coquitlam Town Centre
Early June, Annually
www.citysoup.ca
Blue Mountain Music Festival
Blue Mountain Park
Mid July, Annually
1 604 473-1616
www.citysoup.ca
Music in the Park
Lions Park
Every Sunday; July to August
www.culturecoquitlam.ca
Rivers and Trails Festival
Peace Park 1470 Kebet Way
Last Sunday in September, Annually
www.portcoquitlam.com
~ 18 ~
Warranty Provider
Travelers Guarantee Company of Canada
Tel: 604.682.3095
Toll Free: 1.800.555.9431
650 West Georgia Street, Suite 2500
P.O. Box 11542
Vancouver, British Columbia V6B 4N7
www.travelersguarantee.com
Warranty Coverage for New Home Buyers
Protecting Your Investment in a New Home
Congratulations on your decision to purchase a new house, townhome or condominium. A new home is likely the largest
investment of your lifetime. Therefore, we encourage you to carefully research all aspects and to seek professional advice
when required. In order to receive the benefits of Home Warranty Coverage from Travelers Guarantee Company of
Canada (“Travelers Guarantee”), consumers must purchase a new home built and sold by one our approved Builders.
Prior to signing a Contract of Purchase and Sale, it is also prudent to contact Travelers Guarantee to verify that the
Builder is officially registered and that Home Warranty Coverage has been issued on your prospective new home.
Homeowner Protection Act — Strong Protection for New Home Buyers
The Homeowner Protection Act & its Regulations (“Act”) became effective July 1, 1999. Prior to the issuance of a
building permit, the Act requires all residential builders to be licensed by the Homeowner Protection Office (HPO) and
to provide the “2/5/10” warranty from an approved third party warranty provider. For further information, please
contact HPO at: (604) 646-7050 or visit their website at www.hpo.bc.ca
What is a “2/5/10” Warranty?
The Act outlines specific details about the mandatory warranty commonly referred to as a “2/5/10” warranty. It is the
most comprehensive third party warranty in North America, and even the world. By law, builders must provide a third
party warranty covering:
 2 Year Materials & Labor Warranty
 First 12 months - coverage for any defect in materials and labor
 First 15 months - coverage for any defects in materials and labour in the common property of a multi-unit
building
 First 24 months - coverage for any defect in materials and labour supplied for the electrical, plumbing,
heating, ventilation and air conditioning delivery and distribution systems. In addition, coverage for any defect
in materials and labour supplied for the exterior cladding, Home Warranty Documentation
Our approved Builders are responsible for having their new home buyers sign and date a Warranty Commencement
Date Certificate at the time of either the title transfer or the actual occupancy of the home (whichever is earlier). Upon
receipt of this completed certificate from the Builder, Travelers Guarantee issues the owner a Home Warranty Coverage
Certificate. Be sure to read this document carefully and keep it in a safe place. It explains warranty coverage and the
process for reporting defects in your home or common property. Upon review, if you have questions or require
clarification, please contact Travelers Guarantee.
~ 19 ~
We’re here to Stay
In 2007, our parent company The St. Paul Travelers Companies Inc. underwent a name change to The Travelers
Companies Inc. This entity was the result of a merger between The St. Paul Companies Inc. and Travelers Property
Casualty in April 2004. They provide commercial property-liability insurance and non-life reinsurance worldwide, and
asset management through its subsidiary The John Nuveen Company. They have offices and subsidiaries throughout the
United States, Canada, Australia, Mexico and the United Kingdom. The Travelers Companies Inc. is a world leader in
surety bonding and one of the largest providers of construction insurance in the United States.
We were the first warranty provider to enter the home warranty market in British Columbia following the introduction
of the legislation under the Act. We have firmly established a reputation for employing highly experienced staff,
implementing strong underwriting guidelines, and for delivering exceptional customer service.
Travelers Guarantee Company of Canada is fully committed to the home warranty business for the long term.
For more information, visit our website at www.travelerscanada.ca
*PLEASE SEE APPENDIX 01 FOR A SAMPLE COPY OF THE TRAVELERS WARRANTY
~ 20 ~
Warranty Description
The Developer constructed your home with carefully selected materials and the effort of experienced craftsmen.
Although this group works from detailed plans and specifications, no two homes are built exactly alike. Each home is
unique; in fact, a home is one of the last hand-built products in the world.
Each home requires care administered by the homeowner from the very first day. Regular maintenance is essential to
maintaining a quality home for a lifetime. Neglecting routine maintenance will not only erode home value, it can also
affect the overall desirability of the community. Most importantly, it can void warranty coverage on all or part of your
home!
The Developer is a licensed builder registered with the Homeowner Protection Office. Our licensed Developer warranty
is backed by third party insurance, as per the BC Homeowner Protection Act. Travelers Guarantee Company of Canada
(“Travelers”) is the third party insurance provider for M Two.
The Developer, in conjunction with Travelers, has arranged for one of the most comprehensive warranties in the industry.
The following table describes the timelines and lengths of the “2/5/10” coverage:
Warranty Length
Coverage Description
12 Months
(Please consult the Travelers Guarantee Home Warranty Policy for more details)
Coverage for any defect in materials and/or labor
15 months
Coverage for any defects in materials and labour in the common property of a multi-unit building
Coverage for any defect in materials and labor supplied for the electrical, plumbing, heating,
ventilation and air conditioning delivery and distribution systems.
24 Months
In addition, coverage for any defect in materials and labor supplied for the exterior cladding,
caulking, windows and doors that may lead to detachment or material damage to the dwelling
unit.
5 Year
Building Envelope Warranty
10 Year
Structural Defects Warranty
** Common property is considered all the areas outside of your home bounded by your strata lot. Should a dispute
arise between the homeowner and the Developer regarding a warrantable construction item, both this Manual and the
Traveler’s home warranty will serve as the standard to settle such disputes.**
~ 21 ~
Deficiency and Warranty Repairs
There will only be one initial orientation per suite. A subsequent purchaser will not have an opportunity to conduct a
second walkthrough with the Developer. Further, all purchaser warranties are linked to the initial sale closing date (see
definition below). As such, a subsequent purchaser will only benefit from the unexpired portions of the warranties. For
example, a subsequent purchaser’s 12 Month Warranty will expire 364 days after the initial sale closing date. Please
refer to both the 12 and 24 Month Corrective Periods for warranty information.
The closing date between the Developer and the purchaser will be called the “initial sale closing date”.
Initial Orientation
The New Home Consultant Department will contact the purchaser to set up an initial orientation appointment to view
the purchaser’s new home. The target appointment date is approximately 1-8 weeks prior to the initial sale closing date.
During the inspection, a New Home Consultant will:
 Introduce the purchaser to the various components of his/her new home (for example, water and gas shut off
locations etc.); and
 Make a deficiency list of any outstanding construction deficiencies.
The Developer will endeavour to complete any outstanding deficiencies within a reasonable period following the initial
sale closing date. As noted above, if the purchaser sells the unit after the orientation, he/she must inform the subsequent
purchaser that the orientation has been conducted, and that only those deficiencies found during the initial orientation
will be remedied.
It is not the responsibility of the Developer to obtain a subsequent purchaser’s contact information. If the Developer
cannot reach a subsequent purchaser, the file will be closed and the deficiencies deemed completed.
The New Home Consultant may record a number of items on the Initial Orientation form; that stated, the Developer will
only correct items that are regarded as deficiencies per the Homeowner Protection Act (Residential Construction
Performance Guide, page 9), regardless of what the New Home Consultant may promise.
12 Month Corrective Period
364 days after your initial sale closing date, the homeowner has a second opportunity to report warrantable defects.
This is the best time to report items such as cracked drywall and other cosmetic deficiencies due to shrinking and settling.
For more information, please refer to both the “Corrective Period Rules and Regulations” and the “Protecting Your
Investment” sections of this Manual.
To report warrantable deficiencies, please complete and forward the “Service Request Form” found at the end of this
Manual. Warrantable service requests will be entered into our database and dealt with in a timely manner (following
the expiry of the 12 Month Corrective Period).
Corrective Period Rules and Regulations
1. The Developer will not remind owners (or their tenant/property managers etc.) that their warranty expiry dates
are approaching. It is the homeowner’s responsibility to report any warrantable deficiencies prior to their
warranty deadlines via procedures noted in this Manual. The 12 month warranty expires 364 days after your
initial sale closing date. The 24 month warranty expires 728 days after your initial sale closing date.
~ 22 ~
2. Homeowners must report emergency and/or non-emergency service requests in writing. Homeowners must
record all warrantable requests on the “Service Request Form” found at the end of this Manual. The homeowner
must then e-mail, mail or fax the form to the Developer using the e-mail/address/fax information noted on the
form. If the homeowner mails the “Service Request Form”, he/she must do so by registered mail. Forms will not
be deemed received (email or otherwise) until the Developer sends the homeowner a confirmation email. We will
not accept either emergency or non-emergency service requests that contravene this procedure.
3. We encourage homeowners to submit written warranty request forms 30 days prior to their applicable warranty
expiry date. At the very latest, the Developer must receive the “Service Request Form” the day before the
applicable warranty period expires. If a warranty request is not received on or before the applicable deadline,
then that warranty will be deemed expired. The Developer will begin inspecting non-emergency “12 Month
Corrective Period” warrantable items and“24 Month Corrective Period” warrantable requests after the
applicable warranty period has expired.
4. The Developer will contact the owner using the contact information listed on the “Service Request Form”. If
the Developer cannot contact with the homeowner within a 30 day period, the warranty work will be considered
complete and the file will be closed.
5. M Two New Home Consultants will schedule warranty appointments during regular business hours - 7:00 AM
to 2:00 PM, Monday through Friday (statutory holidays excluded).
6. The homeowner must be present when the Developer responds to either emergency or non-emergency
warrantable claims. Please ensure you schedule your service appointments so that you can remain at home until
the repairs are completed.
7. The Developer’s first warranty appointment will be to inspect items recorded on the “Service Request Form”.
Our technician will determine whether or not a listed item qualifies as a warrantable deficiency. If there are
warrantable defects in the home, the Developer will schedule a second or subsequent appointment(s) to repair
the deficiencies.
8. The Developer, in its sole discretion, will determine whether or not a service request item is warrantable; only
warrantable deficiencies will be corrected.
9. The Developer will determine whether or not a call is an emergency. Emergencies may include:
 Plumbing and/or gas leaks; or
 A total loss of heat, electricity or water.
Before requesting emergency service, please refer to the “Troubleshooting Tips” section of this Manual.
10. The Developer will invoice an owner $60 per hour if a technician is asked to inspect damages that were caused
by the owner’s negligence or lack of maintenance.
11. If the developer is asked to repair a plumbing clog that has been caused by the homeowner, the Developer will
bill the homeowner for the cost of the repair.
~ 23 ~
12. Maintenance duties such as sink plug cleanings and burnt out light bulbs will not be attended to, as this
maintenance is normal wear and tear and the responsibility of the homeowner.
13. Damages resulting from either inadequate or excessive suite heat and/or humidity will not be remedied. For
example, laminate floor damage resulting from either inadequate or excessive suite heat and/or humidity will
not be remedied under warranty. According to your flooring warranty, your suite temperature must be kept
between 65-75° (18-24°C) and your suite humidity levels must be between of 35-55% at all times. Problems
resulting from laminate exposure to heat and/or humidity levels outside of the above noted ranges will not
covered by warranty. For more information, please refer to Appendix 15.
14. Damages resulting from condensation and/or poor ventilation will not be remedied. Please review the “Avoiding
Condensation Problems” literature attached hereto as Appendix 09. For further information, please visit
www.cmhc.ca. From this site, search for the article “Measuring Humidity in Your Home”.
15. Tampering with the automatic bathroom fan will void your entire home warranty.
16. Tampering with your booster fan switch (if installed), by either setting it to the “off” position or otherwise
disengaging it, will void your entire home warranty.
17. The Developer is not responsible for appliance repairs after the initial sale closing date. To facilitate an
appliance repair, the owner must contact the appliance service company directly. Please refer to the
“Appliances” or “Emergency Contacts” sections of this Manual for appliance service phone number(s). For
product specific warranty/maintenance information, please refer to Appendix 02.
Please note: appliance companies may request the model or serial number of the appliance before booking a service call.
18. The Developer will only repair some warrantable items once during the term of the warranty (please refer to the
“Protecting your Investment” section of this Manual for details regarding warranty policies/guidelines). For
example, the Developer will come once, within the applicable warranty period, to remedy reported cracks in
either the drywall or the ceiling. The homeowner will be responsible for remedying subsequent cracks, at the
homeowner’s cost.
19. M Two New Home Consultants will sign off on either a construction or warrantable deficiency if, in the New
Home Consultant Department’s opinion, the applicable deficiency has been remedied to industry standards. The
purchaser’s signature will not be required. Industry standards are outlined in the “Residential Construction
Performance Guide” published by the Homeowner Protection Office (a branch of B.C. Housing). To view a
copy of the guide, please visit www.hpo.bc.ca.
20. The Developer is not responsible for third party damage.
~ 24 ~
24 Month Corrective Period
This is the final corrective period in the “2/5/10” warranty. During this period, the homeowner is entitled to report
defects in the electrical, plumbing, heating, and ventilation. In addition, the owner is also entitled to report defects in
materials and labour supplied for the exterior cladding, caulking, windows and doors that may lead to detachment or
damage to the home. To facilitate repairs, please complete and forward the “Service Request Form” found at the end
of this Manual; then e-mail, mail or fax this form to the Developer using the e-mail/address/fax information indicated
on the form. If the homeowner mails the “Service Request Form”, he/she must do so by registered mail. The Developer
will use its best efforts to complete warranty repairs within a reasonable period of time, following the expiry of the “24
Month Corrective Period”.
Please refer to the “Corrective Period Rules and Regulations” recorded under the “12 Month Corrective Period”.
Where applicable, they also apply to the “24 Month Corrective Period”. For example, if the homeowner does not deliver
his/her written request to the Developer on or before the day the applicable warranty period expires, then that warranty
will be deemed expired.
The Developer, in its sole discretion, will determine which “Corrective Period Rules and Regulations” apply to the
“24 Month Corrective Period”.
Warranty Reporting After the 24 Month Corrective Period
After the “24 Month Corrective Period”, the warranty covering materials and labor is complete. Please refer to the
“Travelers warranty (Appendix 01)” for a description of the remaining warranties.
Common Property and Limited Common Property
Service and warranty on all issues relating to areas outside of your home will be dealt with through the Property
Manager. Please report any defects you notice to your property management company.
Property Insurance
Please contact a private insurance company directly to determine the type of insurance policy you require at closing. It
is the responsibility of the owner to ensure proper insurance is purchased.
~ 25 ~
Condensation/Ventilation
When warm, moist air comes into contact with cooler surfaces, the moisture condenses. Outside we see this as dew;
inside you may see it as a layer of moisture on glass windows and doors. This condensation comes from high humidity
within the home, combined with low outside temperatures and inadequate ventilation.
Normal activities cause condensation. As you live in your home, your daily lifestyle contributes to the moisture in the
air. Cooking, clothes washing, clothes drying, bathing, showering, aquariums, plants (etcetera) all add water to the
air in your home. Your daily routine can minimize the amount of moisture in your home, thereby reducing
condensation on interior surfaces.
To reduce in-suite moisture, please:
 Do not cover or interfere, in any way, with the fresh air supply to your suite
 Keep the dryer exhaust hose clean and securely connected
 Keep the dryer lint trap clean (inspect after each use)
 Keep the dryer booster fan lint trap clean (inspect once per month)
 Keep the laundry closet doors open when the washer/dryer are in use
 Do not allow wet clothes to dry indoors. Dry your clothes in the provided dryer
 Run the hood fan when you are cooking
 Do not use your gas stove to heat your home
 When cooking, put a lid on boiling water
 Run your bathroom fan(s) when taking a shower or bath. Continue running the fan(s) for approximately 1 hour
following your shower or bath. Failure to follow this instruction will void your entire home warranty
 Do not tamper with the main bathroom fan timer. It is wired to run 8 hours each day, between the hours of 8 am
and 12 noon, and 4 pm and 8 pm. Tampering with same will void your entire home warranty
 Do not tamper with your booster fan
 If you notice condensation forming on your windows and mirrors, increase ventilation by opening a window
slightly. This will allow humidity to escape
 Open blinds and drapes so air can circulate freely over windows
 Do not allow furniture/bookcases to touch outside walls – this will improve air circulation around the cooler
outside walls
 Set your suite temperature between 18°C and 24°C
 Use a de-humidifier in the cooler months, when the surface temperature of the building components (walls,
windows) is close to the dew point
If you observe condensation, ensure your heat source is maintaining the required in suite temperature 24 hours per
day/7 days per week. Next, confirm you are adequately ventilating your home.
If the Developer’s technician, notices your clothes are air-drying on racks and/or you are using the stove as a heat
source, your warranty will be cancelled forthwith.
~ 26 ~
Examples of condensation damage include:
 Mold growing on window frames, drywall and other surfaces (very unhealthy!)
 Cords on the window blinds swelling, making the blinds hard to operate and likely to break
 Water filling the bottom window track and damaging the drywall and wood sill beside it
If your windows are fogged up or wet on the inside, you are damaging your home. You will be held accountable for the
damages. You must remove standing water from your window sill(s) and ensure it does not travel to adjacent
drywall/baseboards. Then, you must take steps to ensure condensation does not re-occur.
For more information, please review the “Avoiding Condensation Problems” literature attached hereto as Appendix 09.
You may also visit www.cmhc.ca. From here, search for the article “Measuring Humidity in Your Home”.
Warranty Guidelines
Condensation usually results from weather conditions and a family's lifestyle. Damage caused by condensation is not
covered by a home warranty. If the homeowner fails to follow the recommendations noted above, he/she will cause
damage to the home - for which the homeowner will be held accountable! Further, in several instances, failure to comply
with the recommended daily living habits will render the Developer’s entire warranty null and void.
~ 27 ~
Troubleshooting Tips: Electrical
No electrical service anywhere in the home
Before calling for service, check to confirm that the:
 Service is not out in the entire area. If so, contact the utility company
 Main breaker and individual breakers are all in the on position
No electrical to one or more outlets
Before calling for service, check to confirm that the:






Main breaker and individual breakers are all in the on position
Applicable wall switch is on
GFCI is set
Item you want to use is plugged in
Item you want to use works in other outlets
Bulb in the lamp is good
Even if the troubleshooting tips do not identify a solution, the information you gather will be useful to the service
provider you call.
Electrical System
Homeowner Use and Maintenance Guidelines
Know the location of the main electrical breaker panel. The panel includes:
 A main shut-off that controls all the electrical power to the home
 Individual breakers that control the separate circuits
 A labelled table stating the purpose of each breaker
Should an electrical failure occur in your home, always check the breakers in the main electrical breaker panel.
Main Electric Breaker Panel
The main electrical breaker panel provides a shutoff breaker for all the electricity in your home. The main electrical
breaker panel is usually located in a bedroom or storage closet; please take the time to note its location.
Breakers
Circuit breakers have three positions: on, off, and tripped. When a circuit breaker has been tripped, it must first be
turned off before it can be turned on. Switching the breaker directly from tripped to on will not restore service.
~ 28 ~
Breakers Tripping
Breakers can trip as a result of the following:
 Plugging in too many appliances into the circuit
 A worn cord
 A defective appliance
 The starting of an electric motor can also trip a breaker
If a circuit trips repeatedly, unplug all items connected to it and reset the breaker. If it trips when nothing is connected
to it, you need an electrician. If the circuit remains on, one of the items you unplugged is defective and will require
repair or replacement.
Buzzing
Fluorescent fixtures use transformer action to operate. This action sometimes causes a buzzing. Loud buzzing may
mean the transformer needs to be replaced.
Fixture Location
We install light fixtures in the locations indicated on the plans. Moving fixtures to accommodate specific furniture
arrangements or room use is your responsibility.
GFCI (Ground-Fault Circuit-Interrupters)
GFCI receptacles have a built-in element that sense fluctuations in power; the GFCI is a circuit breaker. Building codes
require installation of these receptacles in bathrooms and kitchens (areas where an individual can come into contact
with water while holding an electric appliance or tool). One GFCI breaker can control up to three or four outlets. Each
GFCI circuit has a test and reset button. Once each month, press the test button. This will trip the circuit. To return
service, press the reset button. If a GFCI breaker trips during normal use, it may indicate a faulty appliance; you will
need to investigate the problem. Heavy appliances are not plugged into a GFCI receptacle, as they will trip the GFCI
breaker.
CAUTION: if you plug a refrigerator or food freezer into a GFCI-controlled outlet, the GFCI breaker will trip. The
food stored in your fridge/freezer will be ruined. Our limited warranty coverage does not cover such damage.
Grounded System
Your electrical system is a three-wire grounded system. Never remove the bare wire that connects to the box or device.
Heating - Baseboard Heaters
For warranty and care information, please refer to Appendix 14.
Heating – Baseboard Heater Thermostat
An Ouellet Line Voltage Thermostat has been installed in your home. If you have questions concerning your thermostat,
please call Ouellet directly at either 1-800-463-7043 or www.ouellet.com.
Heating - Nuheat (Penthouse and Level 3 bathroom floors only)
For warranty and care information, please refer to Appendix 14.
~ 29 ~
Light Bulbs
You are responsible for replacing burned-out bulbs, other than those noted during your initial orientation. When you do
replace bulbs, avoid exceeding the wattage indicated inside the fixture as this may cause a safety hazard and void the
warranty on the fixture.
Modifications
If you wish to make any modifications, contact a qualified electrician. The strata corporation will have a complete list
of contacts - you may also reference the electrical sub-trade noted in the “Trade Contact information” section of this
Manual. Having another electrician modify your electrical system during the warranty period will void that portion of
your limited warranty.
Outlets
If an outlet is not working, check first to see if it is controlled by a wall switch or GFCI. Next, check the breaker. If you
cannot determine the cause of the failure, contact either the Developer (if the problem occurs within your warranty
period), or a qualified electrician (if the problem occurs after the warranty has expired). The homeowner is responsible
for the cost of all non-warrantable repairs.
Smoke Detectors
Each home is equipped with smoke detectors. Smoke detectors are installed in accordance with building codes, which
dictate locations. The Developer cannot omit any smoke detectors, and you should not remove or disable same. The
number of detectors per home depends upon the size of the home.
Testing your smoke detector is very important. The homeowner should:
 Test the smoke detector once a month
 Hold the test button on the detector for 10 seconds to ensure that the device beeps or rings loudly
 Avoid lighting candles under the detector to see if the alarm goes off. Repeated use of smoke to activate can
cause detectors to fail when a real fire occurs
 If applicable, change the batteries at least twice a year – at the start and end of daylight savings time is a good
rule of thumb (also, if your smoke detector starts chirping or beeping, it’s time to change the batteries)
 Clean the smoke detector twice a year with a vacuum
Please remember, if your alarm goes off, you have only seconds to respond. Your best response is to leave your home
immediately and call 911 from a phone outside your home. For more information, please refer to Appendix 14.
~ 30 ~
Initial Orientation and Warranty Guidelines
During the initial orientation, we confirm that light fixtures, baseboard heaters, Nuheat system (if applicable),
thermostats and outlets are functioning as intended. The warranty excludes any fixture you supplied. We also point
out the location of the main electric breaker panel.
Please refer to the “Warranty Provider” and “Warranty Description” sections of this Manual for warranty terms.
During the warranty, the Developer will repair any:
 Electrical wiring that fails to carry its specified design load (with the exception of alarm pre-wiring); and
 Electrical outlet, switch or fixture that does not function as intended.
This warranty does not cover:
 Food spoilage resulting from plugging refrigerators or freezers into a GFCI outlet
 Damages resulting from power surges beyond the Developer’s control. Power surges can result in burned-out
bulbs or damage to sensitive electronic equipment such as TVs, alarm systems, and computers
 Damage resulting from lightning strikes
For additional warranty and care information, please refer to Appendix 14.
Electrical Specifications
Your home is equipped with a fire alarm strobe light or a fire alarm speaker that is maintained by the strata. These
lights/speakers are connected to the main fire alarm system and should never be obstructed or tampered with.
The Developer reserves the right to make changes to the electrical specifications. Any substitution of method or
product shall be of equal or better quality than the original specification.
We used our best efforts to ensure the “Electrical Specifications” section is correct; however, we make no
representations or guarantees, express or implied, as to the accuracy or completeness of same.
Item
Electric
Baseboard
Heater
Baseboard
Thermostat
Heated
Floors:
Penthouse
and Level 3
Only
Kidde
Hardwire
Smoke and
Carbon
Monoxide
Talking
Alarm
Location Manufacturer
Supplier
Installer
Model
Color
Ouellet
Guillevin
International
Lilly
Electric
OFM0508/OFM1008/OFM1258/OFM1508
White
Ouellet
Guillevin
International
Lilly
Electric
OTL101C
White
Bathrooms
only
Nuheat
Lilly Electric
Lilly
Electric
Solo Programmable Dual Voltage Thermostat
Where
specified
Kidde
Lilly Electric
Lilly
Electric
900-0119
Where
specified
~ 31 ~
Troubleshooting Tips: Plumbing
No water anywhere in the home
Before calling for service, check to confirm that the:
 Main shut off in your home is open
 Main shut off to the building is open
 Individual shut-offs for each plumbing item are open
Leak involving one sink, tub, or toilet
 Turn water supply off to that item
 Confirm the shower door/tub enclosure was properly closed and bath mats are used (refer to the “Protecting
Your Investment – Shower Enclosure” section of this Manual for more information)
 Use other facilities in your home; report problem on next business day
Back up at one toilet




If only one toilet is affected, corrections can be carried out during normal business hours
Shut off the water supply to the toilet involved
Use a plunger to clear the blockage
If you have been in your home fewer than 30 days, contact M Two’s New Home Consultant; if not, contact a
qualified repair service. You will be responsible for the cost.
Plumbing System
Homeowner Use and Maintenance Guidelines
Your plumbing system contains many parts. To ensure years of service:
 Properly clean components
 Service components when required
Aerators
Even though your plumbing lines have been flushed to remove dirt and foreign matter, small amounts of minerals may
enter the line. Aerators are located at the tip of the faucet - they strain foreign material from your water. Minerals
caught in aerators may cause the faucets to drip as washers wear more rapidly when they come in contact with foreign
matter. As part of normal maintenance, you will occasionally need to clean your aerator.
Aerators are the mesh like screen
~ 32 ~
Bathroom Fan Timer
Your main bathroom fan is controlled by an Intermatic time switch; for more information, please refer to Appendix 19.
For warrantable repairs, please contact either the Developer (604 895 0428) or Ocean Park Mechanical (604 536
2363).
As required by the British Columbia Building Code (BCBC), your main bathroom fan must run a minimum of 8 hours
per day. This requirement can be increased, but it will never be decreased. To comply with this requirement, your
main bathroom fan has been set to run between 8 am and 12 noon, and 4 pm and 8 pm daily. Please be aware that
tampering with the fan timer operation (and not meeting the minimum requirements) will void your warranty.
Carrier Heat Pump and Fan Coil – (All Penthouses and suite 2609)
For more information, please refer to the data sheets included in Appendix 19. Owners should service their Carrier
heat pump/fan coil unit every six months; filters should be changed every three months. Appendix 19 outlines filter
sizes required for the various heat pump/fan coil units. If you have any questions regarding how to change your filter,
please call your Property Manager.
Carrier Heat Pump and Fan Coil Programmable Wall Switch (All Penthouses and 2609)
A Honeywell thermostat has been installed in your home. If you have questions concerning your thermostat, please
contact Honeywell directly at either 1 800 328 5111 or visit http://yourhome.honeywell.com.
Cleaning
Follow manufacturer's directions for cleaning fixtures. Avoid abrasive cleansers; they remove the shiny finish. Clean
plumbing fixtures with a soft sponge and soapy water (a nonabrasive cleaner or a liquid detergent is usually
recommended by manufacturers) and then dry with a cloth to prevent water spots. To clean a drain stopper (usually
found in bathroom sinks), loosen the nut under the sink at the back, pull out the rod attached to the plunger and lift the
stopper. Clean and return the mechanism to its original position.
Clogs
Plumbing clogs can be caused when foreign materials (such as: diapers, excessive amounts of toilet paper, sanitary
napkins, dental floss, and children’s toys) are inserted into plumbing lines. Improper garbage disposal use can also
cause plumbing clogs. Always use plenty of cold water when running the disposal/insinkerator. Allow the water to run
10 to 15 seconds after shutting off the disposal/insinkerator.
Try clearing a clog with the following:
 A plumbers helper (plunger)
 Chemical agent (follow directions carefully to avoid personal injury or damage to fixture)
Dripping Faucet
You can usually repair a dripping faucet by:
 Shutting off the water at the valve directly under the sink
 Removing the faucet stem
 Changing the washer
 Reinstalling the faucet stem.
The showerhead is repaired the same way. Replace the washer with another of the same type and size.
You can minimize the frequency of this repair by not turning faucets off with excessive force. Please note that some
manufacturers do not use rubber washers.
~ 33 ~
Extended Absence – Water Shut Off
If you plan to be away for an extended period of time, you should shut off the main water supply to your home. The
main shutoff is located behind the shutoff panel, which will be pointed out to you on your initial orientation. Do not
shut off the heating valve. For more information, please review the “Water Shut-Off” paragraph below.
Extended Absence – P Trap
A P trap is the curvy bit of pipe under your sink/tub/shower/toilet. The traps retains a small
amount of water after a fixture is used; the water forms a seal that prevents sewer gas from
passing from the drain pipes back into your home. Over time, water in the P-trap can
evaporate, breaking the seal and allowing fumes into your home. If you plan to be away for
an extended period of time, please appoint someone to enter your home and periodically turn
on your water fixtures.
Freezing Pipes
Provided the home is heated at a normal level (above 18°C), pipes should not freeze.
Leaks
If a major plumbing leak occurs:
 First turn off the supply of water to the area involved. This may mean shutting off the water to the entire
home
 Then contact the strata corporation or your property manager
Porcelain
You can damage porcelain enamel by scratching or hitting it. Do not stand in the bathtub wearing shoes unless you
have placed a protective layer over the bottom of the tub. If you splatter paint onto the porcelain enamel or surfaces
during redecorating, wipe it up immediately. If a spot dries before you notice it, use a recommended solvent.
Shower Diverter
The shower must be turned off using the shower handle – not the diverter.
Stainless Steel
Clean stainless steel sinks with soap and water to preserve their luster. Avoid using abrasive cleaners or steel wool
pads; these will damage the finish. Prevent bleach from coming into prolonged contact with the sink as it can pit the
surface. An occasional cleaning with a good stainless steel cleaner will enhance the finish. Rub in the direction of the
polish or grain lines and dry the sink to prevent water spots.
Avoid leaving produce on a stainless steel surface; prolonged contact can stain the finish. Also, avoid using the sink as
a cutting board; sharp knives will gouge the finish.
Local water conditions affect the appearance of stainless steel. A white film can develop on the sink if you have oversoftened water or water with a high concentration of minerals. In hard water areas, a brown surface stain can form
appearing like rust.
Temperature
Expect temperatures to vary if water is used in more than one location in the home at the exact same time.
~ 34 ~
Toilet – Low Flush
Low flush toilets may clog more easily; it is recommended that you do not dispose of large amounts of paper or any
feminine products in the toilet.
Toilet - Tank Care
Avoid exposing the toilet to blows from sharp or heavy objects, which can cause chipping or cracking. Avoid abnormal
pressures against the sides of the tank. It is possible to crack the tank at the points where it is attached to the bowl.
Toilet – Running
To stop running water, check the shut-off float in the tank. You will most likely find it has lifted too high in the tank,
preventing the valve from shutting off completely. In this case, gently bend the float rod down until it stops the water at
the correct level. The float should be free and not rub the side of the tank or any other parts. Also check the chain on
the flush handle. If it is too tight, it will prevent the rubber stopper at the bottom of the tank from sealing, resulting in
running water.
Waste Materials
Waste materials (grease, fat and petroleum products) should never be disposed of via the plumbing system (sinks,
insinkerators, toilet, and shower/bath). These materials will build-up in the piping and can significantly reduce the
flow of water through the waste system. These substances are also very detrimental to the municipal sewage treatment
systems.
Water Shut-Off
The water supply to your home can be shut-off entirely at your main shutoff valve. The main water shut-off handles
will be shown to you in your initial orientation; they are generally located in a closet covered by access panels and are
labeled hot and cold.
Each toilet has a shut-off on the water line on the wall below the tank. Hot and cold shut-offs for each sink are on the
water lines under the sink.
Figure 1 – An example of a water shut off handle in the OFF position
Figure 2 – An example of a water shut off handle in the ON position
Figure 3 – An example of a water shut off knob for toilets and sinks.
Figure 1
Figure2
Figure 3
Water Flow Restrictors
Water flow restrictors are manufactured into most faucets and all showerheads and cannot be removed. We apologize
for any inconvenience this may cause.
~ 35 ~
Winterizing Instructions
If your unit includes an exterior hose bib (i.e. a balcony faucet), you will need to ensure it is winterized properly.
Although exterior hose bibs are typically “frost free”, hoses must be disconnected from hose bibs PRIOR to freezing
temperatures. If they are not, damages may include a broken faucet and/or plumbing line; this can lead to a water leak
within your unit. Water may also flow to units below yours! Damages resulting from failure to winterize will not be
covered under our warranty program.
Initial Orientation and Warranty Guidelines
During the initial orientation, we will confirm the fan timer, plumbing fixtures, shut offs, diverters, heat pumps (where
applicable) and programmable timers are in acceptable condition and are functioning properly. We confirm that
drains are operating freely. We also point out the location of the main water shut off, as well as individual water shut
offs.
Please refer to the “Warranty Provider” and “Warranty Description” sections of this Manual for warranty terms.
During the warranty, the Developer will repair:
 Clogged drains that occur within 30 days of the initial sale closing date
If we are called to a suite to repair a clog that has been caused by the homeowner, we will bill the homeowner for the cost of
removing the clog. This includes toilet, sink and insinkerator clogs caused by the homeowner. After the first 30 days, the
homeowner will be responsible for correcting clogged drains, at his/her cost.
 Leaks
If a plumbing leak caused by a warranted item results in drywall or floor covering damage, we will repair or replace items that
were part of the home as originally purchased. We do not make adjustments for secondary damages (for example, damage to
wallpaper, drapes, and personal belongings). Insurance should cover these items.
This warranty does not cover:
 A shower diverter that has been damaged by a homeowner
 Cosmetic Damage
The Developer will correct any fixture damage noted during the initial orientation. Repairing chips, scratches, or other surface
damage noted subsequent to the initial orientation will not be repaired by the Developer.
 Noise
Changes in temperature or the flow of the water itself will cause some noise in the pipes. This is normal and requires no repair.
For additional warranty and care information, please refer to Appendix 19.
~ 36 ~
Plumbing Specifications
The Developer reserves the right to make changes to the following specifications. Any substitution of method or
product shall be of equal or better quality than the original specification.
We used our best efforts to ensure the “Plumbing Specifications” section is correct; however, we make no
representations or guarantees, express or implied, as to the accuracy or completeness of the same.
Item
Location Application Manufacturer Supplier Installer Series/Model Color Dimensions
Residential
Toilet
All
Bathrooms
Residential
Toilet Seat
All
Bathrooms
Kitchen Sink
Kitchen
Sink
Kohler
Emco
Food Waste
Disposer
Kitchen
Under Sink
Emerson Appliance
Solutions
Ocean Park
Mechanical
Bathroom Sink
All
Bathrooms
Countertop
Lavatory
Kohler
Emco
Bathroom Sink
(Penthouse
Only)
Penthouse
Bathroom
Under Mount
Sink
Kohler
Emco
Residential
Bathtub
Bathrooms
with only
Tubs
Bathtub
Hytec
Bathroom
Bathtub
Bathroom
Shower stall
base
Residential
Bathtub
(Combination
Tub &
Showers Only)
Residential
Shower Base
(Combination
Tub &
Showers Only)
Base Series
Fan Coil
(Penthouse
Only)
Heat Pump
(Penthouse
Only)
Water Closet
Kohler
Emco
Ocean Park
Mechanical
Ocean Park
Mechanical
White
White
Vault K-3820
Stainless
Steel
Badger
Insinkerator 1
Black
Archer K-2356
White
22 /8” x 19
7/16”
Ocean Park
Mechanical
Verticyl K-2882
White
15 5/8” x 19
13/16”
Emco
Ocean Park
Mechanical
Wellbrook
AC3745L/R
White
60” x 30” x 22”
H
Acritec
Emco
Ocean Park
Mechanical
Acritec “Serenity”
Tub Shower
Combo
White
96” x 32”
Acritec
Emco
Ocean Park
Mechanical
Acritec “Serenity”
Tub Shower
Combo
White
96” x 32”
Carrier
Carrier
Carrier
Carrier
~ 37 ~
Ocean Park
Mechanical
Ocean Park
Mechanical
Ocean Park
Mechanical
Persuade – K4353 Dual Flush
ER Bowl
K-4441 White
Dual Flush Tank
Brevia K-4664
Elongated Toilet
Seat
Ocean Park
Mechanical
Ocean Park
Mechanical
Units: 2701,
2707, 2801, 2805,
2901, 2905 =
FB4CNF036
Units: 2702,
2705 =
FB4CNF024
Units: 2703,
2706
=FB4CNF018
Units: 2701,
2707, 2801, 2805,
2901, 2905 =
25HBC336A003
Units: 2702,
2705 =
25HBC324A003
Units: 2703,
2706 =
25HBC318A003
33” L x 22” W
Units: 2701,
2707, 2801,
2802, 2803,
2805,
2901,2902, 2903
2905 =
1’-9”x4’-1”x1’10”
Units: 2702,
2705 = 1’2”x3’7”x1’-10”
Units: 2703,
2706 = 1’2”x3’-7”x1’10”
Units: 2701,
2707, 2801,
2802, 2803,
2805, 2901,
2902, 2903,
2905 = 31-3/16”
SQ. x 32-5/16”
Units: 2702,
2705 = 25-3/4”
SQ. x 32-5/16”
Item
Bathroom Fan
Timer(where
applicable)
Location Application Manufacturer Supplier Installer Series/Model Color Dimensions
Bathroom
Intermatic Inc.
DDK
Ventilation
Products
Ocean Park
Mechanical
Intermatic E1500
Series
Units: 2701,
Heat Pump
Filter Sizes
Dryer Booster
Fan
Residential
Faucet 1
Residential
Faucet 2
Residential
Faucet 3
Above
Dryer
Carrier
Carrier
Ocean Park
Mechanical
Reversomatic
DDK
Ventilation
Products
Ocean Park
Mechanical
Kitchen
Kitchen Faucet
Danze
Emco
All
bathrooms
Sink Faucet
Kohler
Emco
All
bathrooms
with Tub
Showers
Tub/Shower
Faucet
Kohler
Emco
~ 38 ~
Ocean Park
Mechanical
Ocean Park
Mechanical
Ocean Park
Mechanical
2707,
2801~2805,
2901~2905=
16-3/8"x21-1/2"
Units:
2702~2706=
13"x21-1/2"
RI-250
D457158
Chrome
K-14402-4A
Chrome
RI Valve
Transmitter:
KP304-KS
Shower Head
Arm:K7395
Shower
Head:K965
Tub
Spout:K15136-S
Tub/Shower Head
Trim:KT14423-4
Chrome
Appliances
Initial Orientation and Warranty Guidelines
M Two’s appliances were procured from Whirlpool Appliance (level 3-29). The following units have modified appliances.
These appliances (excluding hood fans and washer/dryers) were procured from Coast Wholesale Appliance:
Unit: 2102,2201,2202,2301,2305,2501,2701,2801,2802,2805,2901,2905
Coast Wholesale Appliance also supplied the following M Two Penthouses with their washer/dryers:
Unit: 2901, 2905, 2801, 2805, 2701
During your initial orientation, the Developer will confirm appliances are in working order. Post- closing, the owner
will be responsible for initiating service calls relating to appliance repairs. For warranty and care information, please
refer to Appendix 02. Be sure to check the product manuals for durations and types of warranty coverage provided. You
can also find warranty information on the supplier’s website: www.whirlpoolappliances.ca and
www.coastappliances.com.
If you require warranty service, please call the applicable number listed below. The service technician will need both
the model and serial number of any appliances requiring service.
Whirlpool Appliance - 1-800-807-6777
Coast Wholesale Appliance – 1-604-321-6644
Your dryer’s performance will be affected by the amount of lint in both the lint trap and booster fan lint trap. Please
clean your dryer lint trap after every use; clean your booster fan lint trap once a month. Failure to do so may also
create a fire hazard. You are also required to keep your laundry closet doors open when the washer/dryer are in
use.
Remember to mail in any registration cards you receive. Being in the manufacturer's records system ensures that the
company will contact you in the event of a product recall. Warranty registration may also be necessary to validate
warranties.
Stainless Steel Care
Clean stainless steel with soap and water to preserve the luster. Avoid using abrasive cleaners or steel wool pads, as
these will damage the finish. Prevent bleach from coming into prolonged contact with the stainless steel as it can pit the
surface. An occasional cleaning with a good stainless steel cleaner will enhance the finish. Rub in the direction of the
polish or grain lines and dry the surface to prevent water spots.
~ 39 ~
Appliance Specifications
The Developer reserves the right to make changes to the following specifications. Any substitution of method or
product shall be of equal or better quality than the original specification. We used our best efforts to ensure the
“Appliance Specifications” section is correct; however, we make no representations or guarantees, express or implied,
as to the accuracy or completeness of same.
Appliance
Make
Supplier
Model #
Color
Height
Depth
Width
Fridge
Fridge (Penthouse
Only)
Wall Oven
Cooktop
Range/Oven (Penthouse
Only)
Slide Out Range Hood
Range Hood(Penthouse
Only)
Dishwasher
Microwave
Wine Cooler
Washer
Dryer
Trim Kit
KitchenAid
Whirlpool
KBFS22EWMS
70 1/8”
32 5/8”
35 5/8”
KitchenAid
Whirlpool
KFIS20XVMS
70 1/16”
29 3/16”
35 5/8”
KitchenAid
KitchenAid
Whirlpool
Whirlpool
KEBS179BSS
KGCK306VSS
Stainless Steel
Monochromatic
Stainless Steel
Stainless Steel
Stainless Steel
28 ¾”
2 7/8”
29 9/16”
21 ¼”
26 ¾”
31 7/16”
KitchenAid
Whirlpool
KDRS467VSS
Stainless Steel
35 ¾”
29 9/16”
35 ¾”
KitchenAid
Whirlpool
KXU2830YSS
Stainless Steel
9 13/16”
12 7/8”
30”
KitchenAid
Whirlpool
KXW8736YSS
Stainless Steel
18”
25”
36”
KitchenAid
KitchenAid
Danby
Whirlpool
Whirlpool
Whirlpool
Whirlpool
Trail
Whirlpool
Whirlpool
Whirlpool
KUDS30FXSS
YKCMS1655BSS
DWC114BLSDD
WFW9050XW
WED9050XW
MK2167AS
Stainless Steel
Stainless Steel
Stainless Steel
White
White
Stainless Steel
34 ½”
12 ½”
33 1/8”
36”
36”
24 ½”
17 1/8”
24 15/16”
30 ½”
29”
23 7/8”
21 7/8”
19 7/16”
27”
27”
Modified Appliances (Suites 2102, 2201, 2301, 2501, 2701, 2801, 2802, 2805, 2901, 2905 only, excluding hoodfans/washer & dryer)
Fridge
Blomberg
Wall Oven
Fulgor
(Milano)
Cooktop
Fulgor
(Milano)
Dishwasher
Blomberg
Wine Cooler
Danby
Microwave
Panasonic
Microwave Trim Kit
Euro-Line
Coast
Wholesale
Appliances
Coast
Wholesale
Appliances
Coast
Wholesale
Appliances
Coast
Appliances
Coast
Wholesale
Appliances
Coast
Wholesale
Appliances
Coast
Wholesale
Appliances
BRFB0900
Stainless Steel
67.32
23.62
23.42
F1SM30S1
Stainless Steel
See manual
See
manual
30
F4GK30S1
Stainless Steel
See Manual
See
Manual
30
DW55100FBI
N/A
32-1/4
21-5/8
23-9/16
DWC114BLSDD
Stainless Steel
33-2/16
24-15/16
19-7/16
NNST762S
Stainless Steel
11.97
19.41
21.85
EU302167
Stainless Steel
Custom
Custom
30
Color
Height
Depth
Width
EIFLS60JIW
White
38
31-1/2
27
EIMED6CJIW
White
38
31-1/2
27
Washer and Dryers’ (Suites 2901, 2801, 2701, 2905, 2805 only)
Appliance
Make
Supplier
Model #
Washer
Electrolux
Dryer
Electrolux
Coast
Appliances
Coast
Appliances
~ 40 ~
Protecting your Investment
No home is maintenance free. Maintaining your home properly will extend the life of your asset. If you are not
comfortable preforming routine or specific maintenance, please hire a professional at your own cost.
This section describes routine maintenance procedures for your home’s many components; it also provides information
on home component warranties.
Manufacturer’s Literature
The products installed in your home come with manufacturer’s warranty and care guidelines – please take the time to
read them. These guidelines form a part of this Manual and are attached hereto as Appendices 01- 23. The information
contained in the manufacturer’s literature will not be repeated here.
We make every effort to keep the information in this Manual current. If any detail in our Manual conflicts with the
manufacturer's information or recommendations, follow the manufacturer's recommendations.
Remember to activate specific manufacturer's warranties by completing and mailing in registration cards (which should
be located in the manufacturer’s literature). In some cases, manufacturer's warranties may extend beyond the first year;
therefore, it is in your best interest to know about such coverage.
Alarm System
Several M Two homes (LEVEL 3, UNIT 502, UNIT 2302 AND PENTHOUSE SUITES ONLY) have been pre-wired to
accommodate a keypad by the suite entry door. The company retained to complete the rough in was “Horizon
Communications”. Please refer to the “Security” section of this Manual for more information.
The Developer makes no representation that an alarm system will function as intended.
Appliances
For warranty and care information, please refer to both Appendix 02 and the “Appliances” section of this Manual.
Please clean your dryer lint trap after every use; clean your booster fan lint trap once a month. Failure to do so may
also create a fire hazard. You are also required to keep your laundry closet doors open when the washer/dryer are in
use.
Balconies and Terraces
It is the homeowner’s responsibility to keep their balcony area free and clear of debris. In order to prevent a buildup of
algae, a homeowner can treat the surface of the deck with a light bleach solution. Remember to spray the solution away
from plants. If the solution comes in contact with plants; rinse thoroughly with water.
LIGHT BLEACH SOLUTION:
Warm Water
Liquid Bleach
Trisodium Phosphate
Liquid Detergent
3.3 L
1.1 L
150ml
150ml (phosphate free)
~ 41 ~
Bathroom Accessories
For warranty information, please refer to the “Warranty Description - 12 Month Corrective Period” section of this
Manual; for care information, please refer to Appendix 04.
Booster Fans
A booster fan has been installed to work in concert with the dryer. This fan will engage when the dryer is turned in order
to assist moving condensation out of the building. If a disconnect switch has been installed in the laundry closet, please
leave it in the “on (up) position”.
PLEASE BE AWARE THAT TAMPERING WITH THE BOOSTER FAN AND/OR THE BOOSTER FAN SWITCH
WILL VOID YOUR ENTIRE HOME WARRANTY.
The M Two booster fan was supplied by Ocean Park Mechanical. Ocean Park Mechanical purchased the fan from DDK
Ventilation Products Ltd. The booster fans are wired to a "current" sensor: when you turn the dryer on, the booster fan
turns on and runs for a period of time. After the dryer shuts off, the fan will continue to run for approximately 15 minutes
("time delay"). For warranty and maintenance information, please refer to both Appendix 19 and the “Plumbing System”
section of this Manual.
Bathroom Fan Timer
For more information, please refer to both Appendix 19 and the “Plumbing System” section of this Manual.
Blinds
For warranty information, please refer to the “Warranty Description - 12 Month Corrective Period” section of this
Manual; for care information, please refer to Appendix 05.
Clean blind surface with mild soap solution. For simple dusting or cleaning, use a light feather duster. Do not use
steam, hot water, bleach, or any abrasive or solvent based cleaners. Do not wash metallic colors.
Cabinets
For warranty information, please refer to the “Warranty Description - 12 Month Corrective Period” section of this
Manual. For care information, please refer to Appendix 06. For additional care tips, please review the following; where
these tips contradict information found in the manufacturer’s literature, please defer to the latter.
Grain Differences
Your home contains wood or wood veneer cabinets. Due to the natural variations in wood (and the way wood takes
stain), you must expect grain or colour differences between and within the cabinet components.
Hinges
If hinges catch or drawer glides become sluggish, a small amount of silicone lubricant will improve their performance.
Moisture
Cabinet surfaces can become damaged or warped when moisture generating appliances are placed too close to the
cabinet (such as a crock-pot or kettle). When operating such appliances, place them in a location that is not directly
under a cabinet. Please note: we will not correct damage to cabinets due to heat/moisture generating appliances.
~ 42 ~
Initial Orientation and Warranty Guidelines
During your initial orientation, we will confirm that all cabinet parts are installed and their surfaces are in acceptable
condition. During the limited warranty period:
Warping
If doors or drawer fronts warp in excess of 1/4 inch within 24 inches, we will correct this by adjustment or replacement.
Please note: the warranty coverage will not apply to cabinets that warp as a result of heat damage from a stove, kettle
or other heat/moisture generating appliance.
Wood Grain
As previously stated, readily noticeable variations in wood grain and colour are normal in all wood or wood veneer
selections. Replacements are not made due to such variations.
Carpet
For warranty information, please refer to the “Warranty Description - 12 Month Corrective Period” section of this
Manual. For care information, please refer to Appendix 07. For additional care tips, please review the following; where
these tips contradict information found in the manufacturer’s literature, please defer to the latter.
Burns
Take care of any kind of burn immediately. First snip off the darkened fibers, then use a soap-less cleaner and sponge
with water. If the burn is extensive, talk with a professional about replacing the damaged area.
Filtration
If interior doors are kept closed while fans are operating, air circulation from the closed room flows through the small
space at the bottom of the door. This forces the air over the carpet fibers, which in turn act as a filter, catching particulate
pollution. Over time, a noticeable stain develops at the threshold.
Fuzzing
In loop carpets, fibers may break; simply clip the excess fibers. If fuzzing continues, call a professional.
Pilling
Pilling or small balls of fiber can appear on your carpet, depending on the type of carpet fiber and the type of traffic. If
this occurs, clip off the pills. If they cover a large area, seek professional advice.
Rippling
With wall-to-wall carpeting, high humidity may cause rippling. If the carpet remains rippled after the humidity has
dissipated, have a professional re-stretch the carpeting per the manufacturer’s guidelines. The guidelines will dictate whether
a power stretcher is preferable to a knee-kicker.
Seams
Carpet usually comes in 12-foot widths, making seams necessary in most rooms. Visible seams are not a defect. The
more dense and uniform the carpet texture, the more visible the seams will be.
Carpet styles with low, tight naps result in the most visible seams. Seams are never more visible than when the carpet is
first installed. Usually with time, use, and vacuuming the seams become less visible.
~ 43 ~
Shedding
New carpeting, especially pile, sheds bits of fiber for a period of time. Eventually these loose fibers are removed by
vacuuming. Shedding usually occurs more with wool carpeting than with nylon or other synthetics.
Snags
Sharp-edged objects can grab or snag the carpet fiber. When this occurs, cut off the snag. If the snag is especially large,
call a professional.
Sprouting
Occasionally you may find small tufts of fiber sprouting above carpet surface. Simply use scissors to cut off the sprout.
Do not attempt to pull it, because other fibers will come out in the process.
Stains
Dark carpet stains around room perimeters, stairs, or at heating registers are commonly called “carbon black”. These
stains often results from airborne carbon material emanating from synthetic or magnetic surfaces such as television
screens and magnetic seals on refrigerators. Light coloured synthetic carpets accentuate this condition.
Static
Cooler temperatures outside often contribute to static electricity inside. To avoid the problem, look for carpets made
with anti-static. You can also install a humidifier to help control static build-up.
Initial Orientation
During your initial orientation, we confirm that your carpet is in acceptable condition. We will correct stains or spots
noted at this time by cleaning, patching or replacement. In some areas, metal or other edging material may be used
where the carpet meets with another floor covering.
We are not responsible for:
 Carpet seams – carpet seams will be visible. We will only repair carpet gaps or frays noted during the initial
orientation.
 Dye lot variations - the Developer is not responsible for dye lot variations if replacements are made.
Caulking
Over time, you may notice gaps in your caulking around plumbing fixtures, windows, backsplashes etc. Maintaining a
good seal is important to prevent moisture problems. Caulking touch ups are the homeowner’s responsibility; please
ensure you monitor same and perform touch ups on an as need basis.
Closet Shelves & Organizers
For warranty information, please refer to the “Warranty Description - 12 Month Corrective Period” section of this
Manual; for care information, please refer to Appendix 08.
Condensation
For more information, please refer to both Appendix 09 and the “Condensation/Ventilation” section of this Manual. It
is important you read and understand this section; if you have any questions, please contact an M Two New Home
Consultant at 604.895.0428.
~ 44 ~
Corkboard
For warranty information, please refer to the “Warranty Description - 12 Month Corrective Period” section of this
Manual; for care information, please refer to Appendix 10.
Countertops
For warranty information, please refer to the “Warranty Description – 12 Month Corrective Period” section of this
Manual; for care information, please refer to Appendix 11.
It is extremely important to review and implement recommended care requirements. If countertops are not cared for in
accordance with Ashtech Granite’s guidelines, your warranty will be void.
Here are some additional care tips. Where these tips contradict the manufacturer’s/supplier’s information, please
defer to the later.
Cutting Board
Use a cutting board to protect your counters when you cut or chop. Protect the counter from heat and from extremely
hot pans. If you cannot put your hand on it, do not put it on the counter.
Caulking
Caulking between the countertop and the wall, along the joint at the backsplash and around the sink may shrink, leaving
a slight gap. Maintaining a good seal in these locations is important to keep moisture from reaching the wood under the
countertops and prevent warping.
Mats
Rubber drain mats can trap moisture beneath them, causing the discoloration of granite. Dry the surface as needed.
Cleaning
Keeping your stone clean is critical to maintaining the original appearance of your countertop.
Stone Sealing, Where Applicable
For sealing instructions, please refer to the literature included in Appendix 11.
Initial Orientation & Warranty Guidelines
During your initial orientation, we confirm that all countertops are in acceptable condition. Please remember that stone
countertops are a natural product, and will have variations in grain and texture. Stone surfaces may even have fissures
and/or tiny pinholes. Grain variations, fissures and tiny pinholes are all acceptable conditions, as they occur naturally
in the formation of stone.
We will repair the following surface damage noted during the initial orientation:
 Chips; and
 Cracks that extend from the surface of the slab, into the stone and through the grain. All other cracks will be
deemed fissures, and will not be repaired.
~ 45 ~
Repair of surface damage noted subsequent to closing is one of your home maintenance responsibilities.
Separation of countertops from walls, backsplash, and around sinks results from normal shrinkage of materials. The
Developer will re-caulk reported areas one time during the “12 Month Corrective Period” (see the “Warranty
Description” tab). Subsequently caulking will be your home maintenance responsibility.
Disposal - Food Waste
For warranty and care information, please refer to Appendix 19.
Door and Door Hardware
For warranty information, please refer to the “Warranty Description - 12 Month Corrective Period” section of this
Manual; for care information, please refer to Appendices 12 and 13. You are required to keep your laundry closet
doors open when your dryer is in use.
Wood doors are subject to natural characteristics of wood, such as shrinkage and warping. Natural fluctuations caused
by humidity, showers, dishwashers, temperature extremes, etc. can result in interior doors needing minor adjustments.
To best care for your home’s doors, please read the information delineated below:
Failure to Latch
If a door will not latch because of minor settling, you can correct this by making a new opening in the jamb for the latch
plate (re-mortising), and raising or lowering the plate accordingly.
Hinges
You can remedy a squeaky door hinge by removing the hinge pin and applying a bit of grease to it. Avoid using oil, as it
can gum up or attract dirt. Failing to lubricate hinges will cause them to wear and deposit black soot on the carpet or
flooring.
Shrinkage
Use putty, filler, or latex caulk to fill any minor separations that develop at mitered joints in door trim. Follow with
painting. Panels of wood doors shrink and expand in response to changes in temperature and humidity. Touching up the
paint or stain is your home maintenance responsibility.
Slamming
Slamming doors can damage both doors and jambs and can even cause cracking in walls. Avoid slamming doors.
Sticking
The most common cause of a sticking door is the natural expansion of lumber caused by changes in humidity. During a
damp season, a door may stick more frequently. Do not plane the door during this time unless it continues to stick after
the weather changes.
Before planning a door because of sticking, try two other steps: first, apply either a paste wax, a light coat of paraffin,
or candle wax to the sticking surface; or second, tighten the screws that hold the door jamb or door frame. If planning
is necessary even after these measures, use a sanding sponge to smooth the door and paint the sanded area to seal
against moisture.
Warping
If a door warps slightly, keeping it closed as much as possible often returns it to normal.
~ 46 ~
Weather Stripping
Weather stripping (sealer around door opening) and exterior door thresholds (bottom plate of door) occasionally require
adjustment or replacement.
Initial Orientation and Warranty Guidelines
During the initial orientation, we confirm that all doors are in acceptable condition and correctly adjusted. We will
repair construction damage to doors noted on the initial orientation list.
The following door defects are covered by a one year limited warranty:
Panel Shrinkage
Panels of wood doors shrink and expand in response to changes in temperature and humidity. Although touching up the
paint or stain is your home maintenance responsibility, we will repair split panels that allow light to be visible during
the first year.
Warping
The Developer will repair doors that warp in excess of 1/4 inch during the “12 Month Corrective Period”, within our
warranty procedure.
If, in the Developer’s sole discretion, a door is damaged as a result of occupant neglect or misuse, the Developer will
not complete the repair.
Drywall and Ceilings
Initial Orientation and Warranty Guidelines
During the initial orientation, we confirm that drywall and ceiling surfaces meet industry standards. The “6 foot, 2
second” rule will apply. Briefly, the “6 foot, 2 second” rule states that a drywall/ceiling imperfection will only be
repaired if you can see same from a standing distance of 6 feet and within a time frame of 2 seconds. If not, it is not a
defect. This includes drywall flaws that are only visible under particular lighting conditions.
It is our experience that drywall surfaces may be damaged during the move in process; as such, please instruct your
movers to use extra caution to prevent same.
The following drywall defects are covered by a one year limited warranty.
One Time Repairs
Slight cracking, nail pops, or seams may become visible in walls and ceilings; these are caused by shrinkage and normal
deflection of rafters to which the drywall is attached. We will repair drywall shrinkage cracks and nail pops one time at
the “12 Month Corrective Period”.
Drywall cracks are considered to be a defect when they are:
 Greater than 1/16” in width; or
 More than 12” long and greater than 1/32” in width.
It is your responsibility to paint drywall repairs. You are also responsible for wallpaper that has been applied subsequent
to closing. Due to the effects of time on paint and wallpaper, as well as possible dye lot variations, touch-ups are unlikely
to match the surrounding area.
~ 47 ~
If a drywall repair is needed as a result of poor workmanship (such as blisters in tape) or another warranty-based repair
(such as a plumbing leak), it is completed by touching up the repaired area with the same paint that was on the surface
when the home was delivered. If more than one-third of the wall is involved, we will repaint the wall corner to corner.
You are responsible for custom paint colors or wallpaper that has been applied subsequent to closing. The effects of time
on paint and wallpaper, as well as possible dye lot variations, mean the touch-up may not match the surrounding area.
Post one time repairs (noted above), care of drywall/ceiling is the homeowner’s maintenance responsibility. Most
drywall repairs can be easily made. This work is best done when you redecorate the room. Repair hairline cracks with
a coat of paint. You can repair slightly larger cracks with drywall filling compound. To correct a nail pop, reset the nail
with a hammer and punch. Cover it with drywall filler, which is available at paint and hardware stores. Apply two or
three thin coats. When dry, sand the surface with fine-grain sanding sponge, and then paint. You can fill indentations
caused by sharp objects in the same manner.Ceilings in your home are easy to maintain: periodically remove dust or
cobwebs as part of your normal cleaning and repaint as needed.
Electrical System
For warranty and care information, please refer to Appendix 14.
Gas Shut-Offs
Gas Barbeque Shutoff Valve
Select units (2701, 2702, 2801, 2802, 2803, 2805, 2901, 2902, 2903, and 2905) and 2609 are equipped with a gas outlet
for the barbeque. You will find the gas shut off at the outlet. To turn the gas off, turn the yellow handle 90° perpendicular
to the pipe. Alternatively, to turn the gas on, turn the yellow handle parallel to the pipe. We recommend you always
turn the gas off once you have finished barbequing. Care must be taken to ensure barbeques are shut off after use;
failure to do so can result in fire, injury and damage.
Gas Cooktop
There is a gas shut off behind each cooktop. To access the shut off, remove the drawer below the cooktop, and turn the
gas handle 90 degrees perpendicular to the pipe. Please be careful not to damage the floor when you remove the drawer.
Gas Leak
If you suspect a gas leak, leave the home and immediately call Fortis BC at their emergency number, 1.800.663.9911.
Warranty Guidelines
The gas company is responsible for leaks up to the main building meter on the exterior of the building. The Developer
will correct leaks from the meter to the home for a period of two years after the closing date when the unit is first sold.
Laminate Flooring
For warranty information, please refer to the “Warranty Description - 12 Month Corrective Period” section of this
Manual; for care information, please refer to Appendix 15. Failure to follow the care instructions will void your
flooring warranty.
The following paragraph is included in the laminate warranty:
“Avoid extremes in temperature or humidity conditions. Laminate flooring will perform at its best when climatecontrolled conditions of 18° C to 22° C and 45% to 65% humidity are maintained in home or office (Easy Care).”
Here are some additional care tips. Where these tips contradict the manufacturer’s/supplier’s information, please
defer to the later.
~ 48 ~
Remove High Heel Shoes and Trim Pet’s Nails
Floors may be damaged by the extreme force caused by lady’s high heel shoes (measured in pounds per square inch
(psi)). For example, a car has a load of 28-30 psi, while a 125 pound woman with high heels has a load of 2000 psi!
High heels will cause indentation in flooring! As such, ask your guest to remove her heels to protect your floor!
Felt Tabs
Insert felt protector pads on the feet of all furniture and accessories that will be placed directly onto the floor surface.
Cleaning
Protect the floor from any exposure to liquids, water or other forms of moisture. Sweep or vacuum the floor daily to
keep it clean and free of dust. Please ensure that your vacuum’s wheels are not damaging the floor. For more thorough
cleaning, use a floor cleaning solution approved by the floor supplier (“Trade Contact Information” tab). Do not use
any household cleaners, oils, soaps, waxes or any abrasive materials/scouring agents on your laminate floor.
Floor Color Change
Flooring will naturally undergo a change in color as it adjusts to the ambient light conditions of your home environment.
To ensure a uniform change, it is recommended that you do not place area rugs on the new floor for sixty days after
installation. Thereafter, periodic re-arrangement of furniture and area rugs will help ensure your flooring colors evenly.
Initial Orientation and Warranty Guidelines
During your initial orientation, the Developer will review the floors and determine if any scratches and gouges are
present. The “6 foot, 2 second” rule will apply. Briefly, the “6 foot, 2 second” rule states that a gouge/scratch will only
be repaired if you can see same from a standing distance of 6 feet, within a time frame of 2 seconds. If not, it is not a
defect.
The Developer will not repair floor damage caused after ownership is transferred from the Developer to the homeowner.
It is our experience that floors may be damaged during the move in process. As such, please instruct your movers to use
extra caution to prevent damage.
Hood Fan
For warranty and care information, please refer to Appendix 02. Please note the actual CFM output of the hood fan will
be less than the specified output outlined in the product specification brochure. The mechanical engineering design of
the building controls the amount of air that is exhausted from the suite.
Lighting
For warranty information, please refer to the “Warranty Description - 12 Month Corrective Period” section of this
Manual; for care information, please refer to Appendix 16.
Mirrors
For warranty information, please refer to the “Warranty Description – 12 Month Corrective Period” section of this
Manual; for care information, please refer to Appendix 17.
Initial Orientation and Warranty Guidelines
During the initial orientation, we will confirm that mirrors are in acceptable condition. If scratches, chips, or other
damage to mirrors are noted at this time, we will correct same.
~ 49 ~
Paint and Stain
For warranty information, please refer to the “Warranty Description - 12 Month Corrective Period” section of this
Manual; for care information, please refer to Appendix 18.
Because of changes in the formula for paint (such as the elimination of lead to make paints safer), painted surfaces must
be washed gently using mild soap and as little water as possible. Avoid abrasive cleaners, scouring pads, or scrub
brushes. Flat paints show washing marks more easily than gloss paints do. Often better results come from touching up
rather than washing the paint.
Exterior
All exterior painting is considered a common area item and is controlled and maintained by your strata corporation and
Property Manager.
Touch-Ups
When doing paint touch-ups, use a small brush, applying paint only to the damaged spot. Touch-ups may not match the
surrounding area exactly, even if the same paint mix is used. When it is time to repaint a room, prepare the wall surfaces
first by cleaning with a mild soap and water mixture or a reliable cleaning product.
Please turn to the “Finish Specifications” section of this Manual for details regarding original paint colors.
Initial Orientation and Warranty Guidelines
During your initial orientation, we will confirm that all painted or stained surfaces are in acceptable condition. The “6
foot, 2 second” rule will apply. Briefly, the “6 foot, 2 second” rule states that a paint deficiency will only be repaired if
you can see same from a standing distance of 6 feet under normal lighting conditions, within a time frame of 2 seconds.
If not, it is not a defect.
The Developer will touch up paint as indicated on the initial orientation list. You are responsible for all subsequent
touch-ups, except painting we perform as part of another warranty repair. Please note that paint touch ups made during
a warranty visit may:
 Be visible under certain lighting conditions; and
 Not match the surrounding area. Over time, paint colors fade. Due to the effects of time on paint, as well as
possible dye lot variations, touch-ups are unlikely to match surrounding painted areas.
Phone/Cable/ Data Outlets and Media Centre
Your home is equipped with numerous outlets. Initiating service, adding additional outlets or revising outlet locations
for decorating purposes or convenience is the homeowner’s responsibility.
Your home is equipped with a media centre panel that allows your home’s media to be accessed via one panel. The
panel is generally located in your suite entry closet. To initiate service, please contact either Telus at 1.604.310.3343,
or an alternate service provider of your choice. Ask the installation technician to provide an orientation during your
service connection appointment.
Initial Orientation and Warranty Guidelines
The Developer will correct faulty outlets that are discovered during the initial orientation. The Developer will also repair
faulty wiring from the outlet service box into the home. The warranty period for same is two years, and begins on the
closing date when the unit is first sold. From the service box outward, care of the wiring is the responsibility of the local
telephone service company.
~ 50 ~
Plumbing
For warranty and care information, please refer to Appendix 19.
Railings
For warranty information, please refer to the “Warranty Description - 12 Month Corrective Period” section of this
Manual; for care information, please refer to Appendix 20.
Remote Controls
When you moved in, you were given two radio frequency remotes that control access to your floor, the main lobby entry
door, the parkade gates and any other door with card access readers. The remotes require no maintenance, and operate
on batteries which will require replacement from time to time. The remotes are susceptible to damage by moisture and
impact, and should be handled gently.
For more information, please refer to both Appendix 03 and the “Security” section of this Manual.
Shower Enclosure
For warranty information, please refer to the “Warranty Description - 12 Month Corrective Period” section of this
Manual; for care information, please refer to Appendix 17.
Shower enclosures require minimal care and maintenance. Use a squeegee to remove water after a bath/shower to keep
mineral residue and soap film to a minimum. A coating of wax can also help prevent build-up of minerals and soap.
Use cleaning products suggested by the manufacturer to avoid any damage to the trim and hardware. Check and touchup caulking on an as needed basis. Avoid hanging wet towels on corners of doors - the weight can pull the door out of
alignment and cause it to leak.
Select M Two homes feature “frameless shower doors”. Frameless shower doors are usually heavy (3/8” or ½”) glass
shower enclosures featuring glass, metal clips, and continuous metal channels; these doors may also be sealed to
adjacent surfaces with silicone. These glass panels may be freestanding resting on a tiled curb, floor or bathtub /
manufactured shower base; they may also be full height fixed to the ceiling as opposed to freestanding.
Water may escape at the door perimeter - this is not considered a defect. Care should be taken to ensure not only that
bath mats are present, but also that any water outside the enclosure is mopped up after a shower.
Smoke Detectors
For warranty and care information, please refer to Appendix 14.
Thermostat
For warranty and care information, please refer to either Appendix 14 (electric baseboard thermostat) or Appendix 19
(heat pump thermostat), whichever is applicable.
~ 51 ~
Tile
For warranty information, please refer to the “Warranty Description - 12 Month Corrective Period” section of this
Manual; for care information, please refer to Appendix 21.
Here are some additional care tips. Where these tips contradict the manufacturer’s/supplier’s information, please
defer to the later.
Cleaning
Tile is one of the easiest floor coverings to maintain; simply vacuum as required. Occasionally, a wet mopping with
warm water may be appropriate. Avoid adding detergent to the water. If you feel a cleaning agent is required, use a mild
solution of warm water and dishwasher crystals (they will not result in a heavy, difficult-to-remove lather on the grout).
Rinse thoroughly.
Tile installed on walls or countertops in your home may be washed with any nonabrasive soap, detergent, or tile cleaner.
Abrasive cleaners will dull the finish.
Grout discolouration
Clean grout that becomes yellowed or stained with a fiber brush, cleanser, and water. Grout cleansers and whiteners
are available at most hardware stores.
Sealing Grout
The grout in your suite is unsealed. Sealing grout is your decision and responsibility. Sealing your grout may keep your
grout cleaner for a longer period of time. Please visit your local hardware store for grout sealant products and
applicators.
Tile, One-Time Repair
We will repair loose tiles one time, at the “12 Month Corrective Period” (please refer to the “Warranty Description” tab for
more information.) We are not responsible for variations in colour or discontinued patterns. New grout may vary in colour
from the original.
Grout, One-Time Repair
Cracks appearing in grouting of ceramic tiles at joints or junctions with other materials are commonly due to shrinkage.
The Developer will repair grouting, if necessary, one time at the “12 Month Corrective Period” (please refer to the
“Warranty Description” tab for more information). The Developer is not responsible for colour variations in grout or
discontinued coloured grout. The homeowner is responsible for grouting or caulking maintenance required one year
after the initial sale closing date.
Windows
In the instance a window is damaged, please contact either the building manager or the property management company.
They will be able to assist you in remedying same (accidental breakage may be covered by the strata building insurance).
Please refer to the “Emergency Procedures” section of this Manual for Property Manager phone numbers.
We have included the following additional care tips:
Condensation
Condensation on interior surfaces of the window and frame is the result of high humidity within the home and low outside
temperatures. Your family’s lifestyle controls the humidity level within your home. You may also review the
“Condensation/Ventilation” section of this Manual for tips on reducing in-suite condensation.
~ 52 ~
Sills
Window sills in your home are made of ultra-lite. The most common maintenance activity is dusting. Twice a year,
check caulking and touch-up as needed. Protect sills from moisture. If you arrange plants on a sill, include a plastic
tray under the pot.
Sticking Windows
Most sliding windows (both vertical and horizontal) are designed for a 10-pound pull. If sticking occurs or excessive
pressure is required to open or close a window, apply a silicone lubricant. This is available at hardware stores. Avoid
petroleum-based products.
Tinting
Applying tinting and/or foil lining to dual pane windows can result in broken windows due to heat build-up. Some
manufacturers void their warranty on the windows if you apply tinting or foil lining. Contact the manufacturer to check
on their current policy before you apply such coatings.
Weep Holes
In heavy rains, water may collect in the bottom channel of window frames. Weep holes are provided to allow excess
water to escape to the outside. Keep the bottom window channels and weep holes free of dirt and debris.
Initial Orientation and Warranty Guidelines
We will confirm that all windows are in acceptable condition during the initial orientation. We will also confirm that
windows operate with reasonable ease, and that locks perform as designed. The Developer will repair or replace broken
windows noted on the initial orientation list. The Developer will also make adjustments to windows and locks that do
not function as intended during the initial orientation. In addition:
Condensation
Condensation that accumulates between the panes of glass in dual-glazed windows indicates a broken seal. We will
replace the window if this occurs during the warranty period. Condensation that accumulates on the surface of interior
windows and frames is not covered by warranty. This condensation indicates high humidity in the home, and low
temperatures outside the home. The homeowner influences the level of humidity within the home; therefore, the
homeowner will be responsible for damage arising from same.
Scratches
The Developer will confirm window glass is acceptable during the initial orientation. Minor scratches on windows can
result from delivery, handling, and other construction activities. We will repair/replace windows that have scratches
readily visible from a distance of 10 feet, if same is noted during the initial orientation.
~ 53 ~
Do Not Neglect Routine Maintenance
Each home requires care administered by the homeowner from the very first day. Regular maintenance is essential to
maintaining a quality home for a lifetime. Neglecting routine maintenance can not only erode home value, it can also
affect the overall desirability of the community. Most importantly, it can void warranty coverage on all or part of your
home!
We have included a sample home Routine Maintenance Schedule. If you do not feel comfortable performing the tasks
below, or do not have the necessary equipment, you may wish to retain a qualified handy person to help you. You will
be responsible for all maintenance costs.
INTERIOR FINISHES
Re-caulk showers and countertops if necessary
Seal grout
Lubricate door hinges
Wash range hood filter – refer to range hood manual
Monitor your home for excessive moisture levels. If, for example, there is
condensation on your windows, you are causing damage to your home.
Disconnect the duct connected to the dryer and vacuum lint from the duct, the
areas surrounding your clothes dryer and your dryer’s vent hood outside.
Remove lint from the dryer booster fan lint trap – refer to dryer booster fan lint
trap manual
Remove lint from dryer lint trap – refer to dryer manual
Clean the inside of your washing machine – refer to washer manual
Clean your dishwasher filtration system – refer to dishwasher manual
Refrigerator – clean defrost water pan – refer to refrigerator manual
Refrigerator – vacuum back coils – do not damage the floor – refer to
refrigerator manual
Wash bathroom fan grille (s)
Regularly check the house for safety hazards such as: a loose handrail, lifting or
buckling of floor etc.
PLUMBING
If you are not using a plumbing fixture frequently (for example, a sink or shower
stall), run some water briefly to keep water in the trap.
Check all faucets, hose bibs and valves for signs of dripping and change washers
as needed
Clean drains in dishwashers, sinks, bathtubs and shower stalls
Test plumbing shut-off valves to ensure they are working
Where applicable - winterize by disconnecting hoses and drain hose bibs
~ 54 ~
Winter
Fall
Summer
Spring
Daily
ITEM
Monthly
Routine Maintenance Schedule
Where applicable - check and clean or replace heat pump filters each month
during heating season (filters should be checked every 2 months)
Where applicable - switch on power to air conditioning and check system. Have
it serviced every two or three years.
ELECTRICAL
Check GFI/AFCI circuits
Check electrical plugs and outlets to ensure fire safety. Worn plugs feel warm to
the touch and need to be replaced immediately.
Check smoke/carbon monoxide detectors
Check security alarms.
Vacuum fire and smoke detectors, as dust or spider webs can prevent them from
functioning.
Vacuum electric baseboard heaters to remove dust
Clean hood filters
If panel/breaker is warm to touch or smells burnt; contact an M Two New Home
Consultant, the Property Manager or the electrician listed under Trade Contact
Information promptly.
Vacuum electric baseboard heaters to remove dust
~ 55 ~
Winter
Fall
Summer
Spring
Monthly
Daily
ITEM
Trade Contact Information
Alarm Systems (Pre-Wiring)
Electrical
Horizon Communications
P. 604.433.6363. F. 604.433.4176
Lilly Electric
P. 604.536.3464
Appliances
Flooring
Whirlpool Appliances
P. 1-800-807-6777
Exclusive Floors
P. 604.575.9550 F. 604.574.2924
Coast Wholesale Appliance
P. 604.321.6644
Lighting Fixtures
Ocean Pacific
P. 604.538.3511 F. 604.538.2009
Bathroom Accessories
Mechanical
Crown Doors
P. 604.504.1658 F. 604.504.1659
Ocean Park Mechanical
P. 604.536.2363 F. 604.536.2366
Blinds
New Home Warranty
Forever Window Screens and Blinds
P. 604.231.0993 F. 604.231.9391
Travelers
P. 604.682.2663
Cabinets
Painting
Sunrise Kitchens
P. 604.597.0364 F. 604.597.2638
Blueline Painting
P. 604.614.8368
Closet Shelving/Mirrors
Shower Doors
Glass World
P. 604.854.5757 F. 604.852.1850
Glass World
P. 604.854.5757 F. 604.852.1850
Countertops
Tiling
Ashtech Granite
P. 604.324.8289
National Tile
P. 604.303.7003
Doors/Door Hardware
Crown Doors
P.604.504.1658 F. 604.504.1659
~ 56 ~
Finish Specifications
The Developer reserves the right to make specification changes, as per the contract of purchase and sale. However, any
substitution of method or product shall be of equal or better quality than the original specification.
We used our best efforts to ensure the “Finish Specifications” section is correct; however, we make no representations or
guarantees, express or implied, as to the accuracy or completeness of the “Finish Specifications” section.
For electrical and plumbing specifications, please refer to the “Electrical System” and “Plumbing System” sections of
this Manual. For appliance specifications, please refer to the “Appliances” section of this Manual.
There are two different color schemes in homes at M Two: Teak and Wenge. If you are not sure which color scheme you
selected, please contact the sales staff.
~ 57 ~
Ceiling Fixture Specifications
Location
Manufacturer Supplier Installer
Model
Type
Hallway
Kuzco
Ocean
Pacific
Lilly
Electric
54561CH
2
Dining
Room
Galaxy
Ocean
Pacific
Lilly
Electric
DO1001LO
3
Bedroom
Kuzco
Ocean
Pacific
Lilly
Electric
51561CH
9
Closet
Kuzco
Ocean
Pacific
Lilly
Electric
51561CH
10
Den
Kuzco
Ocean
Pacific
Lilly
Electric
51561CH
13
Kitchen
Puck
Lights
Alico
Ocean
Pacific
Lilly
Electric
Alico
MZ401 16
R4
Kitchen
and
Hallway
Pot Lights
Juno
Ocean
Pacific
Lilly
Electric
V4TCLVW
Bathroom
Pot Light
Juno
Ocean
Pacific
Lilly
Electric
V4ICLVW
Bathroom
Shower
Light
Juno
Ocean
Pacific
Lilly
Electric
V41CLVW
Trim
Chrome with
Satin White
Glass
White Cover
Plate
FlushmountChrome with
Stain White
Glass
FlushmountChrome with
Stain White
Glass
FlushmountChrome with
White Stain
Glass
Stainless
SteelFrosted
Lens
Clear Cone
V4047Cwith
WH
Regressed
Gimbal Ring
Clear Cone
V4047Cwith
WH
Regressed
Gimbal Ring
V4041WH
Balcony
Ceiling
Galaxy
Ocean
Pacific
Lilly
Electric
305063 MS
A115
Balcony
Walls
(Applicable
Penthouses
Only)
Forecast
Ocean
Pacific
Lilly
Electric
F8496-41
13
~ 58 ~
Description Dimensions
12”x 3 3/8”
Finish
Lamp
Chrome
2 x 40W
Med. Base
White
12” x 3 3/8”
Chrome
2 x 40W
Med. Base
12”x 3 3/8”
Chrome
2 x 40W
Med. Base
12” x 3 3/8”
Chrome
2 x 40W
Med. Base
3 1/8”x1
3/16”
Brushed
Chrome
1x18W
4”
1 x 12V
50W MR
16
4”
1 x 12V
50W MR
16
Frost Glass,
White Trim
4”
1 x 12V
50W MR
16
Cast
Aluminum
Marine
Light-Matte
Silver
w/Frosted
Glass
10 5/8”
White/
Matte
Silver
1x60W
Med.base
6 x5 ½”
White/
Matte
Silver
1 x 60W
Mirror, Shower Enclosures, Shelving and Blinds Specifications
Location
Application Manufacturer
Mirrors
(All
Bathrooms)
Above
Vanities
Glass World
Installations
Inc.
Shower
Enclosures
Shower
Surround
Glass World
Installations
Inc.
Wire
Shelving
Entry and
Bedroom
Closets
Glass World
Installations
Inc.
Wood
Shelving
(Penthouses
Only)
Penthouse
Closets
Glass World
Installations
Inc.
Blinds
(Interior
Windows)
Window
Coverings
Forever
Window
Screens and
Blinds
Supplier
Installer
Series
Type
1A 5mm
Glass
Glass
Annealed
CAN/CGSBWorld
World
Clear
12.5
Installations Installations
w/Chrome
Silvered
Inc.
Inc.
L-Cap ½”
Trim
Tempered
Glass
Glass
Frameless
Safety
World
World
Glass
Glass
Installations Installations
Shower
w/Chrome
Inc.
Inc.
Enclosures Hardware
Glass
Glass
World
World
Installations Installations
Inc.
Inc.
Glass
Glass
World
World
Installations Installations
Inc.
Inc.
Forever
Forever
1”
Window
Window
Venetian
Screens and Screens and
Blinds
Blinds
Blinds
~ 59 ~
Thickness
Size
Color
12” Deep
Shelf and
Rod
White,
epoxy
coated
¾”
White,
Melamine
5.0mm
10mm
#1004Matte
White
Bath Accessories, Interior Doors & Door Hardware Specifications
Item
Location
Bath
Accessory 1
All
Bathrooms
as required
Bath
Accessory 2
Application
Finish
02-D2824
Polished
Chrome
02-D2848
Polished
Chrome
#01-R9689
Satin
Nickel
Supplier
Installer
Towel Bar
Taymor
Crown
Doors
Ltd.
Rolin
Interiors
All
Bathrooms
Paper Holder
Taymor
Crown
Doors
Ltd.
Rolin
Interiors
Bath
Accessory 3
All
Bathrooms
with Tub
Showers
Shower
Curtain Rod
Taymor
Crown
Doors
Ltd.
Rolin
Interiors
Flush Doors
Closets
Interior
Doors
Masonite
Rolin
Interiors
Solid
Particle
Board
Pocket
Doors
Ensuite
Bathrooms
Closets
Masonite
Crown
Doors
Ltd.
Crown
Doors
Ltd.
Rolin
Interiors
Hollow
Core
Entry Door
Hardware 1
Suite Entry
Doors
Suite Entry
Deadbolt
Dorex
Crown
Doors
Ltd.
Rolin
Interiors
Entry Door
Hardware 2
Suite Entry
Door
Suite Entry
Door Viewer
Dorex
Rolin
Interiors
Passage
Door
Hardware 1
All
Passage
Doors
Passage
Door Lever
Dorex
Crown
Doors
Ltd.
Crown
Doors
Ltd.
Pocket Door
Hardware
Bathrooms
and
Closets
Pocket Door
Hardware
with Lock
Door Stops
All Interior
Doors
Dorex
Door Hinge
Pin Stops
All Interior
Doors
Dorex
Reliance Locks
and Hardware
Crown
Doors
Ltd.
Crown
Doors
Ltd.
Crown
Doors
Ltd.
~ 60 ~
Rolin
Interiors
Series
Product
Code/Model
Manufacturer
Astral
Collection
2800
Series
Astral
Collection
2800
Series
200 series,
Single
Cylinder
Deadbolt
Linea,
Tubular
Core
51
B180
Chrome
100 LT
Nickel
014-1414R
(Round
Privacy
Bathrooms
014-1415R
(Round
Passage
Closets)
Rolin
Interiors
Rolin
Interiors
Flexible
Wall
Mounted
3515
Satin
Nickel
Rolin
Interiors
Hinge Pin
Stop
805
C15
Teak Specifications
Flooring
Location
Application
Manufacturer
Supplier
Installer
Material
Laminate
All floors
except
Bedrooms
and
Bathrooms
Color Dimensions
Floors
Kentwood
Metropolitan
Exclusive
Floors
Laminate
Southern
Oak
Sheet
Carpeting
Bedrooms
Floors
Royalty Carpet
Mills
Royalty Carpet
Mills
Exclusive
Floors
100% BCF
Nylon
#AM504
403K32
Tile
Location
Application
Supplier
Installer
Color
Size
Grout
12”x24”
MarpeiBone #15
4 5/16”
wide
Porcelain
Kitchen
Backsplash
ICAN Tile
National Tile
ICDENOST1
2224 Noce
Stream
Ceramic 1
Ensuite
Bathroom
Shower
Surround
National Tile
National Tile
ICDEWHG
White Glossy
12”x24”
Ceramic 2
Main
Bathroom
Tub Surround
National Tile
National Tile
ICDEWHG
White Glossy
12”x24”
Porcelain
All
Bathrooms
Enclosed
Balconies
& Laundry
Floor
ICAN Tile
National Tile
ICDENO
1224 Noce
12”x24”
Floor
ICAN Tile
National Tile
ICDENO
1224
12”X24”
Location
Application
Manufacturer
Supplier
Installer
Material
Bathroom
Counter/
Backsplash
Ashtech Granite
Ashtech
Granite
Ashtech
Granite
Granite
Arctic
Ice
Kitchen
Counter
Ashtech Granite
Ashtech
Granite
Ashtech
Granite
Granite
Arctic
Ice
Location
Application
Manufacturer
Supplier
Installer
Material
Style
Finish
‘Robson’
– Veneer
Slab –
0.5mm
Brown
AR121026
J
Ceramic 4
Countertops
Cabinets
MapeiBone #15
Color Dimensions
Kitchen &
Bathroom
Cabinets &
Vanities
Sunrise Kitchens
Ltd.
Sunrise
Kitchens Ltd.
Sunrise
Kitchens Ltd.
Echo
Champagne
Cabinet
Caseworks
Kitchen &
Bathroom
Cabinet &
Vanity
Interiors
Sunrise Kitchens
Ltd.
Sunrise
Kitchens Ltd.
Sunrise
Kitchens Ltd.
Melamine
Cabinet
Accessories
Kitchen &
Bathroom
Door Hinges
Sunrise Kitchens
Ltd.
Sunrise
Kitchens Ltd.
Sunrise
Kitchens Ltd.
Marathon
Soft Close
105C85A
6A5 NHX
Marathon
Infinity
Double Wall
Drawer –
Soft Close
105MA500G
-PD
Kitchen
Drawer
System
Sunrise Kitchens
Ltd.
Sunrise
Kitchens Ltd.
Sunrise
Kitchens Ltd.
Cabinet
Accessories
Kitchen &
Bathroom
Vanities
Door Handles
Chateau
Sunrise
Kitchens Ltd.
Sunrise
Kitchens Ltd.
~ 61 ~
Attached
Acoustic
Foam
Custom#381
Bright
White
Custom#381
Bright
White
MapeiBone #15
Manufacture
d Wood –
Veneer
Faced
Cabinet
Accessories
Underlay
¾”
granite1-1/2”
eased edge
¾”
granite-11/2” eased
edge
Color
White
P2610128BNL
Brushed
Nickel
Painting
Location
Supplier
Manufacturer
Painter
Color/Code
Tradesman
Flat – BM
2143-70
Tradesman
Eggshell-BM
CC90
HP 2000 S/G
– CLW
1042W
Breeze Int.
S/G – BM
CC90
Paint No.
Product
Formula
P-1 M
28-040
C-1
N/A
28-035
B-14, C40, L-18,
V-7 ½
N/A
58-020
C-1, L-1
N/A
50-010
B-14, C40, L-18,
V-7 ½
1 Gallon
Drop
Ceiling
General
Paint
General Paint
Blueline
Painting
1 Gallon
Walls
Throughout
General
Paint
General Paint
Blueline
Painting
1 Gallon
Baseboard/
Trim
General
Paint
General Paint
Blueline
Painting
1 Gallon
Bathroom
General
Paint
General Paint
Blueline
Painting
Cork Board
Location
Applicatio
n
Manufacturer
Supplier
Installer
Series
Color
Material
Kitchen
Built-in Desk
Wall
Forbo
Forbo
Developer
ICDEWHG
Light
Grey2182
Bulletin
Board
ASHTECH Granite Ltd
~ 62 ~
Wenge Specifications
Flooring
Laminate
Sheet
Carpeting
Tile
Location Application Manufacturer
Supplier
Installer
Material
Color
Dimensions
Underlay
Kentwood
Metropolitan
Exclusive
Floors
Laminate
Wenge
4 5/16”
wide
Attached
Acoustic
Foam
Floors
Royalty Carpet
Mills
Royalty Carpet
Mills
Exclusive
Floors
100% BCF
Nylon
#AM504
403K32
Application
Supplier
Installer
Color
Size
All floors
except
Bedrooms
and
Bathrooms
Floors
Bedrooms
Location
Grout
Mapei#11
Sahara
Beige
Custom#381
Bright
White
Custom#381
Bright
White
MapeiSahara
Beige#11
MapeiBone
#15
Porcelain
Kitchen
Backsplash
ICAN Tile
National Tile
ICDEOLST
12224 Olive
Stream
12”x24”
Ceramic 1
Ensuite
Bathroom
Shower
Surround
National Tile
National Tile
ICDEWHG
White Glossy
12”x24”
Ceramic 2
Main
Bathroom
Tub
Surround
National Tile
National Tile
ICDEWHG
White Glossy
12”x24”
Porcelain
All
Bathrooms
Floor
ICAN Tile
National Tile
ICDEOL 1224
Olive
12”x24”
Ceramic 4
Enclosed
Balconies
& Laundry
Floor
ICAN Tile
National Tile
ICDENO
1224
12”X24”
Countertops
Location
Application
Manufacturer
Supplier
Installer
Material
Color
Bathroom
Counter/
Backsplash
Ashtech
Granite
Ashtech
Granite
Ashtech
Granite
Granite
Desert
Eyes
Kitchen
Counter
Ashtech
Granite
Ashtech
Granite
Ashtech
Granite
Granite
Desert
Eyes
Location
Application
Manufacturer
Supplier
Installer
Material
Style
Finish
‘Robson’
– Veneer
Slab –
0.5mm
Wenge
AR1302150
Cabinets
Manufactured
Wood – Veneer
Faced
Kitchen &
Bathroom
Cabinets &
Vanities
Sunrise Kitchen
Ltd.
Sunrise Kitchen
Ltd.
Sunrise
Kitchen Ltd.
Echo
Champagne
Cabinet
Caseworks
Kitchen &
Bathroom
Cabinet &
Vanity
Interiors
Sunrise
Kitchens Ltd.
Sunrise
Kitchens Ltd.
Sunrise
Kitchens Ltd.
Melamine
Cabinet
Accessories
Kitchen &
Bathroom
Door Hinges
Sunrise
Kitchens Ltd.
Sunrise
Kitchens Ltd.
Sunrise
Kitchens Ltd.
Marathon
Soft Close
105C85A
6A5 NHX
Marathon
Infinity
Double Wall
Drawer –
Soft Close
105MA500G
-PD
Cabinet
Accessories
Kitchen
Drawer
System
Sunrise
Kitchens Ltd.
Sunrise
Kitchens Ltd.
Sunrise
Kitchens Ltd.
Cabinet
Accessories
Kitchen &
Bathroom
Door
Handles
Chateau
Sunrise
Kitchens Ltd.
Sunrise
Kitchens Ltd.
~ 63 ~
Dimensions
¾”
granite-11/2” eased
edge
¾”
granite-11/2” eased
edge
Color
White
P2610128BNL
Brushed
Nickel
Painting
Location
Supplier
Manufacturer
Painter
1 Gallon
Drop
Ceiling
General
Paint
General Paint
Blueline
Painting
1 Gallon
Walls
Throughout
General
Paint
General Paint
Blueline
Painting
1 Gallon
Baseboard/
Trim
General
Paint
General Paint
Blueline
Painting
1 Gallon
Bathroom
General
Paint
General Paint
Blueline
Painting
Cork Board
Location
Application
Manufacturer
Supplier
Kitchen
Built-in Desk
Wall
Forbo
Forbo
Color/ Code
Tradesman
Flat – BM
2143-70
Tradesman
Eggshell-BM
HC172
HP 2000 S/G
– CLW
1042W
HP 2000
S/G- BM
HC172
Installer
Developer
Paint No.
Product
Formula
P-1 M
28-040
C-1
P-2 M
28-035
B-24, C-24,
I-8 ½
N/A
58-020
C-1, L-1
P-2 G
58-020
B-25, C-24,
1-9 ½
Series
Color
Material
ICDEWHG
Light
Grey2182
Bulletin
Board
ASHTECH Granite Ltd
~ 64 ~
Security
For warranty and care information, please refer to Appendix 03. We used our best efforts to ensure the “Security”
section is correct; however, we make no representations or guarantees, express or implied as to the accuracy or
completeness of the “Security” section.
Installed Alarm Systems (3rd Floor and Penthouse suites only)
Supplied By: Horizon Communications Ltd.
Provided For: Third Floor Units and Penthouses
Residential Remotes/Fobs
Manufacturer: Keyscan
Supplier:
Horizon Communications Ltd.
Model:
TX4PRX
Battery Type: Internal Lithium Battery with Low Battery Detection
**Note: Upon possession, you were handed two (2) RF remotes that control access to your parkade gates, your floor,
and any other door with card reader access. **
Access and Security
When you moved in, you were given two (2) radio frequency remotes that control access to the main lobby, entry door,
garbage room, parkade gates, your floor, and any other door with card access readers. The remotes require no
maintenance and operate on batteries which will require replacement from time to time. The remotes are susceptible to
damage by moisture and impact, and should be handled gently. For more information, please refer to Appendix 03.
Please keep a record of your fob’s serial number(s). If you lose a fob, please report the loss immediately to the
Property Manager. This will help ensure the security of the building.
Visitor Intercom System
A visitor intercom has been installed outside the main lobby entry and at the parkade entry ramp kiosk. Your guest
simply dials your code or selects your name by scrolling through the electronic directory on the visitor intercom.
Please note random codes, which do not identify your apartment, have been chosen for security reasons. For more
information, please refer to Appendix 03.
Camera System (Pinhole and Done security cameras have been installed on the building. The cameras have been
installed at the following locations:






Main front lobby pointing at the front door
Main front lobby pointing at the mailbox
Main floor lobby pointing at the elevators
Main parkade entrance gate
Inner parkade gates x 2
8 x Cameras on level 3
Main Lobby & Parkade entry phones (pinhole cameras are located in the entry phone panel)
~ 65 ~
Service Request Form
To be completed for EMERGENCY and/or year-end purposes ONLY
To:
Cressey (Glen) Developments LLP
800-925 West Georgia Street
Vancouver, BC V6C 3L2
M Two New Home Consultants
604.895.0496
service@cressey.com
Attention:
Fax:
Email:
Name: _____________________________________
Date: _____________________________
Address: _______________________________________________________________________________
Cell Number: ________________________________
Home Number: ______________________
Sales Closing Date: ___________________________
Email Address: ______________________
Appointments will be made during regular business hours: 7:00am- 2:00pm Monday to Friday. The owner must be present when the Developer responds to emergency
or non- emergency warrantable claims. Please ensure you schedule your service appointments so that you can remain at home until repairs are complete. The Developer
may only repair warrantable items ONCE during the term warranty (refer to the deficiency and warranty section of your homeowner’s manual for more details.)
Location
1. Entry
2. Kitchen
3. Main Bathroom
4. Ensuite (Master
Bathroom)
5.
7. Living Room
8. Dining Area
9. Balcony/Patio
10. Storage Room
11. Laundry Room
A. Drywall
B. Baseboard
C. Hardwood
Flooring
D. Tile Flooring
E. Carpet Flooring
F. Tile Wall
G. Plumbing Fixture
H. Electrical Fixture
I. Door
J. Door Hardware
K. Trim
L. Cabinet
M. Cabinet Hardware
N. Countertop
O. Balcony Railing
P. Shelving
Q. Bathroom
Hardware
R. Ceiling
S. Window
T. Blinds
U. Shower Enclosure
V. Caulking
W. Grout
X. Painting
Master Bedroom
6. Bedroom
12. Closet
Item
In the corresponding table below, please add the above applicable number and letter regarding what needs to be addressed. Please write in detail and attach
photos.
I.D.
Number
Location
(Number)
Item
(Letter)
Details if Necessary (please include any/all photos)
100
101
102
103
104
105
106
107
108
~ 66 ~
800-925 West Georgia Street
Vancouver, BC V6C 3L2
Tel: 604.683.1256 Fax: 604.683.7690
www.cressey.com
~ 67 ~
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