Dogtra Code Setting Guide

Dogtra Code Setting Guide
Remote Controlled Dog Training Collars
Code Setting Guide
www.dogtra.com
Code Setting Guide for Your Dogtra Transmitter/Receiver
One-Dog
Once you have received the transmitter sent to you by the Dogtra facility,
you need to code set your unit to control your receiver with the new
transmitter (or transmitter with the new receiver).
The code setting method is as follows:
1) Turn the transmitter on by pushing the
ON/OFF Button located on the right side.
Then select the level “0” with the
Intensity Selection Dial (some units may
not have an ON/OFF Button) .
2) Place the red dot on the back of the
transmitter to the red dot on the
receiver/collar. Hold the two red dots
together for about 5 seconds or more.
Release them when the green LED blinks
rapidly on the receiver/collar.
OR
Together
T&B model
Together
e-collars
3) Within 5 seconds after taking the two red
dots apart, hold down the Nick and the
Constant button simultaneously for 3
seconds, or until the rapid green blink
resumes to a slower paced green blink.
The LED indicator light blinks once every
4 seconds after staying on green for
about a second. Now the coding is
complete.
Two-Dog
Once you have received the transmitter sent to you by the Dogtra facility,
you need to code set your unit to control your receiver with the new
transmitter (or transmitter with the new receiver).
The code setting method is as follows:
1) Turn the transmitter on by pushing the
ON/OFF Button located on the right side.
Then select the level “0” with the
Intensity Selection Dial (some units
may not have an ON/OFF Button).
2)
Black Collar / Green Collar
Set the Toggle Switch on the front of
the transmitter to the “upper” position.
(for T&B model - green collar)
Orange Collar
Set the Toggle Switch on the front of
the transmitter to the “lower” position.
3) Place the red dot on the back of the
transmitter to the red dot on the
receiver/collar. Hold the two red dots
together for about 5 seconds or more.
Release them when the green LED
blinks rapidly on the receiver/collar.
OR
Together
T&B model
Together
e-collars
4) Within 5 seconds after taking the two
red dots apart, hold down the 1st and
2nd dog button on the side (for the T&B
unit hold down the Nick and Constant
button in front), simultaneously for
3 seconds, or until the rapid green
blink resumes to a slower paced green
blink. The LED indicator light blinks
once every 4 seconds after staying on
green for about a second. Now the
coding is complete.
Warranty and Repair Information
2-Year Limited Lifetime Warranty
Dogtra Company provides the original purchaser with a 2-YEAR WARRANTY for the 175NCP,
180NCP, 200NCP Gold Series, 210NCP Series, 280NCP Series, 300M Series, 1400NCP Series,
1500NCP Series, 1600NCP Series, 1700NCP Series, 1800NC Series, 1900NCP Series, 2000T&B
Series, 2200NCP Series, 2300NCP Series, 2500T&B Series, 3500NCP Series, and the SureStim
Series. The warranty begins from the date of purchase. For the first two years, coverage is for both
Parts and Labor on warranty repair services. Accessories such as chargers, splitter cables,
antennas, straps, and batteries are covered for the first year only. After the first two years, the
Limited Lifetime Warranty covers Parts only and does not cover Labor Fees and Accessories. All
Shipping fees incurred, the cost of Accessories after the first year, and Labor fees associated with
out of warranty repair work, are the customer’s responsibility. Labor fees will be variable
depending on the extent of the work required. The Limited Lifetime Warranty expires 5 years after
a model is discontinued from production by Dogtra.
To Qualify for the Dogtra Warranty
All products must be registered and/or a proof of purchase is required to initiate repair work under
warranty. To register your Dogtra product, log onto our website at www.dogtra.com, click on the
warranty registration link, and fill out the required information. Registration must be completed
within 30 days of purchase. If you do not have access to a computer, you can call our toll free
number at 1-888-811-9111, and one of our customer service representatives will register the
product for you. If you were unable to register your product within 30 days of purchase, we will
accept all products for repair with a proof of purchase. We strongly recommend keeping the
original receipt. If your product is not registered and a proof of purchase is not available at the
time of service, Dogtra will estimate the age of the unit by the serial number. Serial number
estimates can differ from the actual purchase date. A serial number estimate is the only method of
determining an approximate date of purchase without product registration or a proof of purchase.
Not Covered Under Warranty
Dogtra DOES NOT offer warranty for products that have been bought secondhand or as a resold
product. Dogtra DOES NOT replace defective units or provide refunds for products purchased
from us after 30 days from the date of purchase. Dogtra DOES NOT cover the cost of shipping
outside of the Continental United States. Issues of replacement and refunds on units purchased less
than 30 days from an authorized dealer must be addressed to the dealer directly. If the products
purchased from an authorized dealer are after 30 days from the date of purchase, please send the
units to Dogtra for service and repair. Dogtra DOES NOT cover the cost of repairs and
replacements due to misuse by the owner or dog, improper maintenance, and/or lost units. Any
water damage on the Water Resistant Transmitters of the 175NCP, 180NCP, 200NCP series,
1400NCP Series, 1500NCP Series, and iQ, and the Water Resistant Receivers of the RRS, RRD,
and RR Deluxe, will not be covered. All replacement costs for either the transmitter or receiver
will be the owner’s responsibility. The warranty is void if the unit has been altered or an
unauthorized person has damaged the unit while attempting repair work. Battery replacement by
the customer during the first year of the 2-year Limited Lifetime Warranty is not recommended. If
the customer chooses to replace the batteries, any damage to the unit during the change-out by the
owner will void the warranty. The removal of serial numbers from any Dogtra products will void
the warranty. Dogtra reserves the right to retain and discard any parts or accessories that have been
found damaged upon replacement and repair.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the “Trouble Shooting Guide” in the Owner’s Manual
and call customer service at 1-888-811-9111, for technical support, before sending it to Dogtra for
Service. The cost of shipping products under warranty back to Dogtra is the customer’s
responsibility. Dogtra is not responsible for units damaged or lost in transition to Dogtra. Dogtra is
not responsible for loss of training time or inconvenience while the unit is in for repair work.
Dogtra does not provide loaner units or any form of compensation during the repair period. A copy
of the sales receipt showing the purchase date may be required before warranty work is initiated.
Please include a brief explanation outlining the problem and include your name, address,
city/state/zip code, daytime phone number, evening phone number, and email address. Or you can
visit our website at www.dogtra.com for a service request form. If the repair costs are not covered
under warranty, we will call you for payment information and authorization. For any questions
concerning your Dogtra products, call us toll free at 1-888-811-9111, M-F 8:30AM - 4:00PM,
Pacific Standard Time, or email us at [email protected] for specific repair inquiries.
Send repair units to :
Dogtra Company / Repairs
22912 Lockness Avenue, Torrance, CA 90501 U.S.A.
Dogtra Company
22912 Lockness Avenue
Torrance, CA 90501 U.S.A.
Tel) 310.534.0101
Fax) 310.534.9111
Toll Free) 1.888.811.9111
Store website) shop.dogtra.com
Copyright © 2012 Dogtra Company All rights reserved. (2)
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