Hosted PBX End User Quick Start Guide

Hosted PBX End User Quick Start Guide
Hosted PBX
End User Quick Start Guide
3/11/2015
VOICEMAIL SETUP
nDial
n
*98 or press the messages button on your phone.
Enter your passcode.
nPress
#
n
Enter a new passcode and press #
n
Re-enter your new passcode and press #
n
Follow the prompts to record your name and greeting.
TO ACCESS VOICEMAIL
*98 or the messages button
n
You can access your voicemail from your phone by dialing
n
You can dial into your voicemail from a remote location: dial your phone number and press
when the greeting begins to play
n
You can access your messages via the subscriber portal
n
You can setup voicemail to email to have your messages sent to your email via a “.wav” file
attachment.
*
2
SETTING UP VOICEMAIL TO EMAIL
nLogin
to your account on the subscriber portal at http://portal.hpbx.telepacific.net/
nClick
Settings
nClick
View/Edit option to the right of Voicemail (under the Messaging header)
nChoose
nEnter
nClick
Use Unified Messaging or Forward to this Email Address
the email address(es) where you would like your voicemail messages to be forwarded
Save
Note: Android users will need to download an app to listen to .wav files. We recommend
downloading the WavPlayer app from play.google.com.
LOGIN
Go to http://portal.hpbx.telepacific.net/ or insidetelepacific.com/portals/tpac-portals.asp. Login with
the username and password setup by your administrator.
ACCOUNT
Once in the portal, the main screen will look like the below picture. Call Logs and Messages are
shown for your telephone number.
CHANGE PASSWORD
Click on the Profile tab. You will see the account name, account number, and address. You can
change your web portal login password here. (see page 6 for password details)
4
SETTINGS
The settings tab allows you to change your settings. Click on View/Edit to manage each setting.
Voicemail Password Reset
Voicemail password can be reset by the administrator or the individual user.
nGo
to Settings/Messaging/Voicemail and select View/Edit.
nClick
Reset and follow the instructions.
5
PASSWORD INFORMATION
Your voice portal code must be a minimum of 4 numbers with a max of 8. It cannot
be repeated digits or sequential digits (i.e. 1234). The voice portal passwords cannot
be extremely simplistic (e.g. user’s extension, phone number, or a reverse sequence
of those).
Web portal passwords are a minimum of 6 characters. The web portal password
should not consist of the login ID, password (or reverse sequences). For adequate
password strength your password must contain at minimum one number, upper and
lower case alpha character, in addition to non-alphanumeric (special) characters.
6
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