SVMi_8E_16E_Prog_Overview

SVMi_8E_16E_Prog_Overview

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SVMi-8E/SVMi-16E

Programming Overview

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Auto Configuration

Quick Setup

System Administrations

The Subscriber

The System Administrator

The Applications Administrator

The Subscriber Administrator

Programming Methods

The Screen Interface

Knowledge Requirements

Equipment Requirements

Using the Screen Interface

Logging In

Getting Help

Facility and Screen Movement Keys

Editing and Moving within a Field

Navigation

DTMF System Administration

Accessing DTMF System Administration

Edit System Prompts

Subscriber Administration

Manual Mode Selection

DTMF System Shut Down

Modem Login

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Programming Categories

Subscriber Options

SVMi-8E/SVMi-16E Administration Options iDCS 100 / iDCS 500 Related Options

MMC Listing

iDCS 100

iDCS 500

SVMi-8E/SVMi-16E Directory Structure

The Table Files

Prompts

Messages

Mailboxes

Defaulting the Configuration

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Auto Configuration

The SVMi-8E/SVMi-16E has been designed to simplify the installation procedure and minimize set up time. The following have been automated.

An extension is created for every extension on the system. This means that the automated attendant will immediately recognize all extensions and groups in the equipment.

A mailbox is created for every extension on the system. Note that mailboxes may be created for unused extensions. You should delete these to prevent unauthorized use.

The Day / Night service of the SVMi-8E/SVMi-16E system will change automatically when the phone system's service changes.

Menus have been created to answer calls in the Day and Night mode. There are also default menus for answering in the Holiday or Bad Weather mode.

Quick Setup

Although the set up process has been automated as much as possible, the following functions must be manually completed.

Record a greeting for the Day Mode operation (prompt number 1001). The Night Mode operation (prompt number 1002) and optionally the Holiday and Bad Weather Modes (prompt numbers 1003 and 1004 respectively).

Give everyone the user instructions and have them enter a new personal password [#][7][1], record their name

[#][7][2], enter their directory name (Last and First names) [#][7][3], and record both a Primary (No-Answer

Greeting) [5][1] and Mailbox Greeting [5][7].

System Administrations

There are two levels of administration. There are individual or personal administrations that can be performed by the Subscribers themselves and administrations preformed at a higher lever for both subscribers and the system by a System Administrator. System Administration can also be broken up into several levels. These levels are as follows:

The Subscriber

A subscriber is someone who has an extension and/or mailbox on the SVMi-8E/SVMi-16E system. Each subscriber has control over individual options associated with their mailbox and extension settings.

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Auto Configuration

Each subscriber (mailbox owner) will have the option of setting or changing certain mailbox options.

These are listed in the user guide.

The mailbox owner will use DTMF subscriber administration to change and set these options.

For a full description of this process refer to the SVMi-8E/SVMi-16E user guide.

The System Administrator

The installing Technician or System Administrator has ultimate authority over the operation of the SVMi-8E/SVMi-

16E system and can set or change all the options that require specialized knowledge. This is the highest level

Administration.

It is the responsibility of the installing Technician to install and program the SVMi-8E/SVMi-16E to suit the customer's requirements. This includes initial set up and creation of the customer database. The Technician will use the Screen Interface to program and set up the SVMi-8E/SVMi-16E.

All System Administration will be performed using an attached PC terminal.

For a full description of how to connect a terminal device to the SVMi-8E/SVMi-16E refer to the Installation Guide.

Some limited System Administration can be performed via DTMF. This is limited to Recording System Prompts,

Entering Subscriber Administration, Changing the operating mode (Day, Night, Holiday, and Weather) of the

System, Shutting Down the System, and accessing the internal Modem (the internal modem is only available on the SVMi-16E).

The Applications Administrator

The Applications Administrator has limited authority, to make changes within the SVMi-8E/SVMi-16E system, that pertain to the day to day operation of the system.

Following the installation of the SVMi-8E/SVMi-16E, any ongoing changes, including the creation and deletion of mailboxes, recording or changing system greetings, activating holiday and emergency greetings, and changes to the menu routing.

Application Administrators do not have access to shutting down the system. Their access is through an attached

PC Terminal only.

The Subscriber Administrator

There are two categories of this administration. One is done through an attached PC Terminal and the other is via

DTMF.

From the PC Terminal a person authorized as a Subscriber Administrator has very limited authority, to make changes within the SVMi-8E/SVMi-16E system using the PC terminal interface. Their changes are limited to the creation, deletion, and modification of subscribers only.

From the telephone a System Administrator can login and access Subscriber Administration. From their, the

System Administrator can Create, Delete, and Edit a Subscriber. If they choose to edit, they can reset (default) the password, record the subscriber's name, enter the subscriber's directory name (last and first), and record the subscriber's Mailbox Greeting.

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Programming Methods

Data may be entered and changed in the SVMi-8E/SVMi-16E by three methods. These are, the Screen Interface,

DTMF System Administration, and DTMF Subscriber Administration.

The Screen Interface

Most of the programming is achieved using a PC attached to the SVMi-8E/SVMi-16E serial (SIO) or LAN ports. This makes use of a graphical user interface (GUI), and is considered necessary for initial set up.

Knowledge Requirements

A general knowledge of PC's and Windows is required. Some understanding of serial port and/or LAN (networking) communications is advised.

Equipment Requirements

A Windows PC running HyperTerminal (or equivalent) is needed. To connect via the Serial port you will also require a serial cable with straight through wiring (If you already have a cable for programming the Samsung

CADENCE card, you can use this.). To connect via the LAN connection you will need a RJ45 Cat5 Crossover

Network Cable to connect directly, or a RJ45 Cat5 Straight through Network cable to connect to the customer's local area network.

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Programming Methods

Using the Screen Interface

After connecting the terminal equipment press 'Ctrl+L' to clear and refresh the screen. You will see a status of the current operating condition including the status of each port and some general system data.

The main screen of the SVMi-16E looks like this and shows port activity and general statistics.

Logging In

To log into the system press the ESCAPE key and enter the password, the default password is 0000. You will now be at the System Administration Main Menu, and are ready to begin programming.

NOTE: From time to time 'electronic noise' on the serial or network cable may cause some erroneous characters to print on the terminal, or some items not to be displayed correctly. If this happens you should press 'Ctrl + L'.

This will refresh the screen.

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Programming Methods

Getting Help

The key-strokes available to you during editing can be viewed by pressing F1, and are as follows:

Facility and Screen Movement Keys

Editing and Moving within a Field

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Programming Methods

Navigation

As you move the cursor around in each screen, you will notice that some fields cannot be accessed. This is normal and is intended to simplify the installation.

As the cursor is placed on different fields the data will be shown in different colors.

YELLOW

GREEN

You may type new data in the selected field.

This indicates that the data represents a Block.You may press the ENTER key to select a different block or you may press 'Ctrl + O' to Open the block beneath the cursor. This non-linear method of navigation is extremely flexible as you can easily follow the path of any call. To return to the previous block in this path press 'Ctrl + R'.

DTMF System Administration

Some System Administration functions can be accessed by calling the SVMi-8E/SVMi-16E from a touch tone phone. These administrative functions allow the System Administrator to:

[2] Edit (create, Delete, and modify) Subscribers

[3] Change the Operating Mode (Day, Night, etc.) [4] Shut the SVMi-8E/SVMi-16E down [9] Access the internal

Modem

Accessing DTMF System Administration

To access the DTMF System Administration mode:

1) Call the SVMi-8E/SVMi-16E and from the Main Menu press the '#' key followed by 3 zeros. If you are answered by a prompt to enter your password you are in a mailbox and must first press 'Q' to reach the

Main Menu.

2) When prompted, enter the administration password specified in the System Wide Parameters. You will be presented with the System Administration Menu.

Edit System Prompts

This allows you to create or edit system prompts.

Call the SVMi-8E/SVMi-16E, and access the System Administration Menu.

Press 1 to edit system prompts.

Follow the spoken instructions to edit system prompts.

At the very least you will probably need to create the following:

Day Greeting = Prompt 1001

Night Greeting = Prompt 1002

Holiday Greeting = Prompt 1003

Emergency (Bad Weather) Greeting = Prompt 1004

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Programming Methods

Only prompts above prompt # 1000 may be recorded using the DTMF System Administration. To record prompts lower than # 1000 (system prompts) you must use the Voice Studio Administration Tool.

NOTE:When a prompt has been recorded, sometimes there is some ambient noise (big breath) at the front or back that needs to be trimmed. Press [4] and select trim mode. You may now trim small amounts of 'noise' from the front or back of the voice prompt. Repeatedly press [1] (or [2]) to trim small amounts from the front (or back) until the prompt sounds clean. You must press [#] when you are done.

Subscriber Administration

This allows you to add and delete subscribers.

Call the SVMi-8E/SVMi-16E, and access the System Administration Menu.

Press 2 for subscriber information.

Follow the spoken instructions to create or delete subscribers.

Manual Mode Selection

This allows you to change the operating mode of the SVMi-8E/SVMi-16E. You may select a specific mode (as long as it has been defined as a mode block) or you may select automatic scheduling. Changes to a specific mode will remain in effect until you manually change it back to automatic scheduling.

You may select a mode for each port in the system.

Call the SVMi-8E/SVMi-16E, and access the System Administration Menu.

Press 3 to manually set the mode.

Follow the spoken instructions to change the port number

Follow the spoken instructions to change the operating mode. According to the following list of options:

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Day Mode

Night Mode

Holiday Mode

Emergency (Bad Weather) Mode

To select any additional modes that may have been created

Automatic Scheduling - automatically follow the system Schedule Table

DTMF System Shut Down

This allows you to do a proper shut down of the SVMi-8E/SVMi-16E when you do not have access via a PC Terminal and you need to reboot the switch. add and delete subscribers.

Call the SVMi-8E/SVMi-16E, and access the System Administration Menu.

Press 4, this will NOT be a spoken option.

You will then be prompted to again enter the System Administration Password.

Enter the System Administration Password (default password is: 0000)

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Programming Methods

Modem Login

This allows you to log in remotely from another location with a PC Terminal and access System Administration.

This is only available on the SVMi-16E.

Call a phone number that has been programmed to ring directly into and be answered by the SVMi-16E, and access the System Administration Menu.

Press 9 this will NOT be a spoken option.

Note: The phone number and System Administration Access can all be stored in the dial string of HyperTerminal so a telephone does not have to be attached to your remote PC terminal

Here is an example of what that dialing string might look like: 5555555555,,,,,#000,0000,9

5555555555 represents the phone number into the SVMi-16E

,,,,, represents pauses waiting for the SVMi-16E to answer

#000, is the System Administration Login Code followed by a single pause

0000, is the default System Administration Password followed by a pause

9 is the Modem access option from the System Administration Menu

Important Note: The connection of the Internal SVMi-16E Modem is hard coded at 9600 Baud. You must set up your HyperTerminal connection to use the following settings:

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Set 'Bits per second' to 9,600

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Set "Data Bits' to 8

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Set "Parity" to None

4.

Set "Stop Bits" to 1

5 Set "Flow Control" to None

After a connection is established you may need to hit [Ctr][L] to refresh the screen.

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Programming Categories

When programming the SVMi-8E/SVMi-16E there are three types of data: Subscriber Options, SVMi-8E/SVMi-16E

Administration Options, and Phone System Options.

Subscriber Options

These are the options entered by a subscriber, that control the individual behavior of their mailbox.

The instructions for this can be found in the SVMi-8E/SVMi-16E System User Guide.

SVMi-8E/SVMi-16E Administration Options

This is all the programming options for the SVMi-8E/SVMi-16E, that are unique to the particular installation.

iDCS 100 / iDCS 500 Related Options

This is a collection of the programming options to make SVMi-8E/SVMi-16E operate correctly. When the SVMi-

8E/SVMi-16E is initialized, much of the set up is completed, but there is still some phone system programming that must be entered.

Note that if the SVMi-8E/SVMi-16E card is being installed in an existing system (a system that did not previously have an SVMi-8E/SVMi16E), you will have to use MMC 806 to pre install the card and MMC 724 to assign extension numbers to each SVMi-8E/SVMi-16E port. Use any available sequential numbers.

In addition to the MMCs listed below you must set call forwarding to the SVMi-8E/SVMi-16E at every phone that wants to use the SVMi-8E/SVMi-16E Access manager and/or voicemail functionality.

MMC Listing

The following is a listing of all the system MMCs that relate to the SVMi-8E/SVMi-16E.

iDCS 100

MMC 110

MMC 408

MMC 601

MMC 724

MMC 745

MMC 749

MMC 207

MMC 414

MMC 701

MMC 727

MMC 746

MMC 308

MMC 501

MMC 722

MMC 740

MMC 747

MMC 309

MMC 502

MMC 723

MMC 741

MMC 748

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Programming Categories

iDCS 500 Release 1

MMC 110

MMC 408

MMC 601

MMC 724

MMC 745

MMC 749

MMC 207

MMC 414

MMC 701

MMC 727

MMC 746

iDCS 500 Release 2

MMC 110

MMC 408

MMC 601

MMC 724

MMC 745

MMC 749

MMC 207

MMC 414

MMC 701

MMC 727

MMC 746

MMC 890

MMC 308

MMC 501

MMC 722

MMC 740

MMC 747

MMC 308

MMC 501

MMC 722

MMC 740

MMC 747

MMC 309

MMC 502

MMC 723

MMC 741

MMC 748

MMC 309

MMC 502

MMC 723

MMC 741

MMC 748

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SVMi-8E/SVMi-16E Directory Structure

The TABLE Files (*.TBL)

All customer configuration is located in the \Dta\ *.tbl files.

Block.TBL All block parameter data.

Schedule.TBL

The schedule table is not a block, so its data is stored separately in this file.

SiteInfo.TBL

Useful customer data entered in "Site Information" off of the Main Menu.

Message.TBL

Automatically gets updated every time a new message is recorded, saved, forwarded,

Trunks.TBL

or deleted.

When the SVMi-8E/SVMi-16E is properly initialized with the switch it is installed in, this file will contain all the Trunk ID numbers of the trucks installed on the switch. This file is required for

SVMi-8E/SVMi-16E OverHead paging functionality to work.

Prompts

All prompt directories are located in the \Prompts directory. There will be a separate prompt directory for each language installed

Prompts are stored in uniquely named language subdirectory located in the PMT directory. The reference to speak the prompt in a particular block is stored in the "Block.TBL" file, but the recorded prompt itself and its associated text are stored in the PMT \ xxx directory. The file format is '{4 digits}.PMT'.

Prompts below 1000 are system prompts and should only be edited using great care.

Messages

All Message data is located in the \Msg\ *.* files.

Mailboxes

All Personal Subscriber Extension and Mailbox data is located in the \Mbx\ *.* files.

This includes (but is not limited to) Recorded Names, all 10 personal Greetings (if recorded), personal password, notification, and availability information.

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SVMi-8E/SVMi-16E Directory Structure

Defaulting the Configuration

To default the configuration quit the application as described in System Shutdown and change directory to DTA, when you get to the c:\DTA> prompt type the following:

For the SVMi-8E type: 'default SVMi8'

For the SVMi-16E type: 'default SVMi16'

The 'SVM' must be capitalized.

This will restore default block tables and delete any existing mailboxes and messages.

Note: Any custom prompts or re-recorded prompts will not be removed! However all Administrator passwords will be returned to default values.

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