Juiceland Terms and Conditions

Juiceland Terms and Conditions
Juiceland Terms and Conditions
Consumer Refunds (Your right to cancel)
Please read the following terms and conditions ('Agreement') carefully as any consumer purchase of products will be
subject to these terms and conditions. They set out the agreement between Juiceland (referred to in this Agreement
as "we", "us" or "our") and you ('You' means the person, or persons viewing this website or placing an order on the
website). At no point are your statutory rights affected. (Please note, if you are buying products on behalf of a
business for use in that business, separate business to business terms and conditions apply.).
The website www.juicleand.co.uk is owned wholly by Juiceland Limited (referred to throughout this website as
'Juiceland'), whose registered office is: Unit 13 Ravenhead Business Park, Ravenhead Road, St. Helens. WA10 3DB.
United Kingdom. Company Registration Number 05722282.
Prices on our website are inclusive of VAT but exclude some delivery costs. Where delivery costs are not offered free
of charge, these will be calculated based on your location and will be clearly defined at basket stage.
Under the Distance Selling Regulations the customer is given the right to return unwanted goods. This "cooling-off"
period gives you 14 working days in which to cancel your order without giving a reason. The period starts the day
after the day that goods are delivered to you. During this time you are required to cancel the order in writing and are
obliged to return the goods within 14 days of this notification. If you wish to cancel an order within the 14 day
cooling-off period, you may do so providing the goods are unused and returned complete with original packing and
all contents. We have a right to deduct an amount from the reimbursement (or make a charge) if the value of the
goods has diminished by handling them beyond what is necessary to establish their nature, characteristics and
function. The Regulations establish a test as to whether consumers have handled the goods in a way beyond what
might reasonably be allowed in a shop (for example, you are not allowed to put fruit and vegetables through a juicer
in a high street shop). To exercise this right to cancel please contact us, we request this confirmation in writing
(email is acceptable), as well as your name, address and order number. You can also download our cancellation form
here.
Please ensure when returning goods that you use a reputable delivery service that can provide evidence that they
have delivered the goods back to us. We can advise you of reasonably priced courier collection services for larger
items, please contact us for details or try www.interparcel.com who are a courier broker. Please ensure that items
for return are fully insured and packed with sufficient care to ensure damage does not occur in transit. We will not
accept responsibility for damage to returned items caused by insufficient packaging or damage in transit. In most
cases, sufficient packaging means inside a strong cardboard box with adequate internal cushioning around the
product. If you would like any advice on this please contact us.
When exercising the right to cancel, goods are to be returned at the customer's cost. If we agree to collect the item
back from you, any direct cost of collection will be deducted from the refund including charges made to us by the
couriers for failed collection attempts. You will remain liable for the cost of any goods that are not returned or made
available for collection. The contract starts when the items has been despatched for delivery. This also applies to
orders that are cancelled whilst in transit, the actual cost of collection from the delivery depot will be deducted from
the refund. We will refund the full amount of the goods (excluding delivery/collection costs) within 14 days of the
goods being in transit back to our premises. In the event that the Juiceland Ltd. is to refund full or partial payments,
refunds will be made by the same means in which the original order was placed. Customers who paid by credit or
debit card will be refunded directly to their credit or debit cards. All refunds will be made within 14 days of delivery
back to our premises.
Goods that cannot be cancelled
We cannot accept returns of books, audio or video recordings unless faulty; faulty items will be replaced.
None EU Destinations
If you are ordering from outside the EU, the usual Distance Selling Regulations do not apply and you will not be
entitled to a full refund if you wish to cancel. If you wish to cancel an order from outside the EU please contact us.
The buyer is responsible for all customs and excise charges for the goods entering your country, if payment of these
charges is refused, Juiceland is charged this amount and we will recover the monies from the buyer.
Faulty Goods and Warranty Issues
This section is in addition to individual manufacturer’s warranties and details the process by which some products
can be returned to Juiceland under warranty for repair or replacement. Warranty for all products sold through this
website are serviced in the UK.
Please notify us within 48 hours of delivery if you believe you have received faulty or damaged goods. All items
should be inspected for damage and reported to us in writing within 48 hours of receipt. Faults occurring after the
14 day cooling-off period are still covered by the Sales of Good Act (1979) and also by the individual manufacturer's
warranties that come with our products. Please contact us in advance before returning faulty items as it may be that
we can rectify problems without the item being returned. If this is not possible, we will pay for faulty goods to be
returned to our premises or the warranty providers premises (UK customers only) and forwarded to you after
replacement/repair, for a period of up to 6 months after you receive them. If goods returned during this period are
found to be without faults, or if a fault is caused by damage or misuse, you will be responsible for paying our
collection and subsequent delivery costs before they can be returned to you. If the fault is the result of damage or
misuse, you will also be responsible for the cost of any repair or replacement that you request. Misuse includes
failing to take reasonable care of the product. Outside the United Kingdom; shipping costs to the UK from your
country and to be returned back to you must be paid by the buyer.
After 6 months has elapsed from receipt of an order, the customer is responsible for the cost of returning faulty
goods. If a fault is found to have occurred due to accidental damage, misuse or expected wear and tear you will be
informed of the cost of repair/replacement and return delivery. When payment is received, the goods will be
returned to you. If the product has a manufacturing defect that is covered by guarantee we will assist in organising
warranty support. Please note that with many products Juiceland does not deal directly with warranties/repairs and
will pass your details to, or ask you to contact the company that does. Repairs and replacements will be subject to
that company's Terms and Conditions in such cases. However, the first point of contact should any problem arise is
with us. We handle warranty support for some products at our premises.
Juiceland cannot be held responsible for the manufacturer’s warranties of a product if the manufacturer of that
product ceases trading, goes into liquidation or is declared bankrupt. All products sold by Juiceland come with a 12
months return to base warranty. Any additional warranty that is offered beyond 12 months is that offered by the
relevant distributor or manufacturer.
Mistakes in bills, receipts or payments
An e-mail notification breaking down the cost of your order will be sent when you make payment. If you believe
there to be any mistakes please contact us immediately and we will correct this within 30 days.
Making a complaint
We welcome any form of feedback to help us to improve the service we offer. If you have a complaint regarding any
aspect of Juiceland, please contact us. We endeavour to respond to all complaints within 5 working days. We will
keep you informed as we handle your complaint and will, in most cases, be able to resolve this within 30 days.
Links to other websites and services
This website may contain links to other websites which are not under the control of, nor maintained by Juiceland.
These links are provided for your convenience only and we cannot be held responsible for the content of those sites.
Force Majeure
Juiceland shall have no liability for any failure to deliver goods, any delay in delivery or for any damage or defect to
goods caused by any of the following events or circumstances beyond its reasonable control: Acts of God, flood,
riots, fire, drought, war or legislation.
Accuracy of Information
This website may include unintentional inaccuracies or typographical errors, for which we apologise. Juiceland
reserve the right to make changes in the products, prices and content described in this website at any time and
without notice. We reserve the right to not supply goods and to cancel your order in the event of a pricing error or
omission. We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason.
Limitation of Liability
Juiceland shall not be responsible for any detrimental reliance you place on this website or its contents. We
endeavour to make our website uninterrupted and error free, but are reliant on our web server. Therefore, the
online shopping service is provided on an "as is" and "as available" basis.
Manufacturers or other manuals provided with our products should be read and followed carefully at all times. Any
other information or advice given on this site (particularly with regard to nutrition, nutritional supplements and the
use of fresh juices as a means to overcome illness) is meant for guidance purposes only and purchasers must be
responsible for determining whether such information or advice applies to their particular circumstances. The
information and advice contained in this website should not be relied upon as statements or representations of
facts. No warranty is given as to the accuracy of any information given.
Governing Law
This agreement between Juiceland and you shall be governed by and interpreted in accordance with UK law, and UK
courts shall have jurisdiction to resolve any disputes.
Business to Business Contracts
Returns and Refunds (Your right to cancel)
Distance Selling Regulations DO NOT apply to Business to Business contracts. Business Customers are defined as Sole
Traders, Partnerships, Limited companies etc. purchasing goods from us by Internet, Mail Order, Over the Phone or
by Proforma Invoice for use at their business.
We do not accept returns of unwanted items that are used under any circumstances. If you wish to cancel an order,
you may submit your request to do so at any time up to 2 working days from the day after you receive the order by
emailing us through the contact us form or by other written means, we do have to have this in writing. We will only
consider returns providing the items are unused, have all original accessories, manuals and packaging and that you
return them to us at your own expense and risk by insured means with adequate packaging to protect in transit from
damage. Some items may not be returned even if they are unused, these are generally special order items where we
cannot return them to the manufacturer for refund or have been sent from overseas, these include but are not
limited to brands Zumex, Frucosol. Items must be received by us within 5 working days of notification that we have
authorised the return. Until you return the items to us, you must keep them in your possession and take reasonable
steps to ensure they are not damaged and that the packaging is not defaced. We reserve the right to refuse any
return if any of the above conditions are not met.
Provided that we receive the Products within the specified period in the condition mentioned above, then we will
raise a credit for an amount to be used to purchase goods from us at a later date. This amount will be the cost of the
returned goods less a restocking fee of 20% of the order value plus a deduction for the costs of the delivery fees
incurred by us for sending the goods to you, this will be irrespective of whether the product had a free delivery
advert in the listing. Please note: We DO NOT issue refunds for Business to Business transactions unless the products
are faulty upon delivery, all items reported as faulty will be checked thoroughly upon return.
1. LIMITATION OF LIABILITY
1.1 The Company is a reseller of goods manufactured by third parties. This Condition limits the scope of the
Company’s liability to the Customer in relation to the quality, nature and/or condition of Goods:1.1.1 the Company’s sole responsibility shall be to give the Customer the same warranty as given to it in respect of
the relevant Goods by the person, firm or company which supplied those Goods to the Company (the “Company’s
Supplier”);
1.1.2 the Company shall not be liable for any defect or fault in any Goods for any sum greater than the amount
recovered in respect of the relevant Goods from the Company’s Supplier; and
1.1.3 for the avoidance of doubt, the warranty in Condition 1.1.1 is the only warranty given by the Company in
relation to the Goods and all other conditions or warranties as to description, suitability, quality or state, whether
expressed or implied, whether statutory or otherwise, are expressly excluded.
1.2 The Company shall not be liable to the Customer:1.2.1 for shortages in quantity delivered unless the Customer notifies the Company of any such claim for short
delivery within twenty four hours after receipt of the Goods;
1.2.2 for non-delivery unless the Customer notifies the Company of any such claim within fourteen days after the
scheduled date of delivery;
1.2.3 for damage to or loss of the Goods (or any of them) in transit (where the Goods are carried by the Company’s
own transport or by a carrier on behalf of the Company) unless the Customer notifies the Company of any such claim
within twenty four hours after receipt of the Goods or the scheduled date of delivery, whichever is the earlier;
1.2.4 for defects in the Goods caused by abnormal or unsuitable conditions of storage or use or any act, neglect or
default of the Customer or of any third party;
1.2.5 for other defects in the Goods unless the Customer notifies the Company of any such claim within one month
after receipt of the Goods or, where the defect would not be apparent on reasonable inspection, within three
months of receipt.
1.3 Where liability is accepted by the Company under Conditions 1.1 and/or 1.2, the Company’s only obligation shall
be (at its option):
1.3.1 to make good any short or non-delivery;
1.3.2 to replace any Goods found to be damaged or defective; and/or
1.3.3 to credit the value of such Goods against future invoices to the Customer/refund the cost of such Goods to the
Customer.
1.4 The Company’s aggregate liability to the Customer whether for negligence, breach of contract,
misrepresentation or otherwise shall not in any circumstances exceed the cost of the defective, damaged or
undelivered Goods which give rise to such liability, as determined by the net price invoiced to the Customer, in
respect of any occurrence or series of occurrences.
1.5 Subject to this Condition 1:1.5.1 all conditions, warranties and representations expressed or implied by statute, common law or otherwise in
relation to the Goods are excluded;
1.5.2 the Company shall be under no liability to the Customer for any loss, damage or injury, direct or indirect,
resulting from defects in design, materials or workmanship or otherwise, however arising (and whether or not
caused by the negligence of the Company, its employees or agents) other than liability for death or personal injury
resulting from the Company’s negligence; and
1.5.3 the Company shall have no liability for any indirect or consequential losses or expenses suffered by the
Customer, however caused, and including (but not limited to) loss of anticipated profits, goodwill, reputation,
business receipts or contracts, or losses or expenses resulting from third party claims.
1.6 Nothing in this Condition 1 limits the Company’s liability in respect of any claim for personal injury or death
caused by the Company, its employees, agents and/or sub-contractors.
1.7 Every effort is made to ensure that the descriptions of the goods in the Catalogue are correct and not misleading
at the time of going to press. Where the descriptions are inaccurate the Company will use all reasonable endeavours
to notify customers wishing to order the relevant goods at the time the order is taken. Whilst the Company takes
every care in the preparation of its sales literature, catalogues, data sheets, price lists, and other literature, these
documents and the particulars in them are for the Customer’s general guidance only. They shall not constitute
representations by the Customer and the Customer shall not be bound by them.
1.8 Any advice or recommendation given by the Company (or its employees or agents) to the Customer (or its
employees or agents) as to the storage, application or use of the Goods which is not confirmed by the Company in
writing is followed or acted upon entirely at the Customer’s own risk and the Company shall not be liable for any
such advice or recommendation not confirmed by it in writing.
1.9 The Company reserves the right to alter specifications of the Goods without giving notice, but will advise
Customers of any changes (other than changes of a minor nature) at the time an Order is received and the Customer
shall be given an opportunity to cancel the Order at that time in respect of those Goods which have been changed
(other than by changes of a minor nature).
Goods that cannot be cancelled
We cannot accept returns of books, audio or video recordings.
None EU Destinations
If you wish to cancel an order from outside the EU please contact us. The buyer is responsible for all customs and
excise charges for the goods entering your country, if payment of these charges is refused, Juiceland is charged this
amount and we will recover the monies from the buyer.
Faulty Goods and Warranty Issues
This section is in addition to individual manufacturer’s warranties and details the process by which some products
can be returned to Juiceland under warranty for repair or replacement. Warranty for all products sold through this
website are serviced in the UK.
Please notify us within 48 hours of delivery if you believe you have received faulty or damaged goods. Faults
occurring after this period are still covered by the Sales of Good Act (1979) and also by the individual manufacturer's
warranties that come with our products.
Please call in advance before returning faulty items as it may be that we can rectify problems without the item being
returned. If this is not possible, we will pay for faulty goods to be returned to our premises (UK only) and forwarded
to you after replacement/repair, for a period of up to 7 working days after you receive them. Outside the United
Kingdom, shipping to and from the UK must be paid by the buyer. If goods returned during this period are found to
be without faults, or if a fault is caused by damage or misuse, you will be responsible for paying our collection and
subsequent delivery costs before they can be returned to you. If the fault is the result of damage or misuse, you will
also be responsible for the cost of any repair or replacement that you request. Misuse includes failing to take
reasonable care of the product.
After 7 working days has elapsed from receipt of an order, the customer is responsible for the cost of returning
faulty goods. If a fault is found to have occurred due to accidental damage, misuse or expected wear and tear you
will be informed of the cost of repair/replacement and return delivery. When payment is received, the goods will be
returned to you. If the product has a manufacturing defect that is covered by guarantee we will assist in organising
warranty support. Please note that with many products Juiceland does not deal directly with warranties/repairs and
will pass your details to, or ask you to contact the company that does. Repairs and replacements will be subject to
that company's Terms and Conditions in such cases. However, the first point of contact should any problem arise is
with us. We handle warranty support for some products at our premises.
Juiceland cannot be held responsible for the manufacturer’s warranties of a product if the manufacturer of that
product ceases trading, goes into liquidation or is declared bankrupt. All products sold by Juiceland come with a 12
months return to base warranty. Any additional warranty that is offered beyond 12 months is that offered by the
relevant distributor or manufacturer.
Mistakes in bills, receipts or payments
An e-mail notification breaking down the cost of your order will be sent when you make payment. If you believe
there to be any mistakes please notify us immediately and we will correct this immediately.
Making a complaint
We welcome any form of feedback to help us to improve the service we offer. If you have a complaint regarding any
aspect of Juiceland, please contact us. We endeavour to respond to all complaints within 5 working days. We will
keep you informed as we handle your complaint and will, in most cases, be able to resolve this within 30 days.
Links to other websites and services
This website may contain links to other websites which are not under the control of, nor maintained by Juiceland.
These links are provided for your convenience only and we cannot be held responsible for the content of those sites.
Force Majeure
Juiceland shall have no liability for any failure to deliver goods, any delay in delivery or for any damage or defect to
goods caused by any of the following events or circumstances beyond its reasonable control: Acts of God, flood,
riots, fire, drought, war or legislation.
Accuracy of Information
This website may include unintentional inaccuracies or typographical errors, for which we apologise. Juiceland
reserve the right to make changes in the products, prices and content described in this website at any time and
without notice. We reserve the right to not supply goods and to cancel your order in the event of a pricing error or
omission. We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason.
Limitation of Liability
Juiceland shall not be responsible for any detrimental reliance you place on this website or its contents. We
endeavour to make our website uninterrupted and error free, but are reliant on our web server. Therefore, the
online shopping service is provided on an "as is" and "as available" basis.
Manufacturers or other manuals provided with our products should be read and followed carefully at all times. Any
other information or advice given on this site (particularly with regard to nutrition, nutritional supplements and the
use of fresh juices as a means to overcome illness) is meant for guidance purposes only and purchasers must be
responsible for determining whether such information or advice applies to their particular circumstances. The
information and advice contained in this website should not be relied upon as statements or representations of
facts. No warranty is given as to the accuracy of any information given.
Governing Law
This agreement between Juiceland and you shall be governed by and interpreted in accordance with UK law, and UK
courts shall have jurisdiction to resolve any disputes.
Company Details
Juiceland Limited, Unit 13 Ravenhead Business Park, Ravenhead Road, St. Helens. WA10 3DB. United Kingdom.
Company Registration Number 05722282, V.A.T Registration GB 851 9840 00
Telephone: +44 1744 751487
Email: @juiceland.co.uk
© Copyright 2004 - 2015 Juiceland Limited
All rights, including copyright, trade marks, names and logos, used in relation to this website are owned by or
controlled for these purposes by us. Nothing in this Agreement confers on you any license or right under any of our
trade marks, names or logos or those of any third party.
We reserve the right to issue legal proceedings against any companies or persons who copy any text, photographs,
images, graphics, logos, button icons, trademarks or any part of this web site. The content of this website is and
remains the intellectual property of Juiceland Limited.
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