Bruce Hardwood Floors Product and Warranty Guide

Bruce Hardwood Floors Product and Warranty Guide
Floor Care and
Product Warranty Guide
CARE AND MAINTENANCE GUIDELINES FOR
BRUCE® HARDWOOD FLOORS
Initial Care:
For Bruce Dura-Luster®, Dura-Luster Plus
and Permion® Finish Floors
Following installation, clean the floor by sweeping, dust mopping or vacuuming
and use Bruce or Armstrong Hardwood & Laminate Floor Cleaner (formerly Bruce
Dura-Luster No-Wax Floor Cleaner). If the floor was glued down, remove any residual
adhesive with Bruce Adhesive Cleaner.
Proper care and maintenance will help ensure your floor always looks its best. Simply
follow our maintenance and prevention steps outlined below.
Bruce Recommended Floor Care Products
Bruce or Armstrong® Hardwood & Laminate Floor Cleaner: For use on all
finished hardwood flooring products marketed by Armstrong. A unique cleaner that
lifts soil from the surface of the urethane finish without leaving a film. Simply apply the
cleaner onto a clean cloth for cleaning small areas or spray directly onto the floor and
use a Bruce or Armstrong swivel-head mop with cloth cover for cleaning the entire
area.
Bruce or Armstrong Hardwood & Laminate Cleaning System: An all-in-one,
easy-to-use, quick-cleaning kit for all urethane-finished hardwood and laminate floors.
Kit includes one spray bottle of Hardwood & Laminate Floor Cleaner; one large, swivelhead mop that collapses for easy reach under furniture and appliances and one terry
cloth mop cover that is both reversible and machine washable.
Bruce Hardwood & Laminate Microfiber Cleaning System: An all-in-one, easyto-use, quick-cleaning kit for all urethane-finished hardwood and laminate floors. Kit
includes one spray bottle of Hardwood & Laminate Floor Cleaner; one swivel-head
mop with telescoping pole that collapses for easy reach under furniture and appliances
and two microfiber mop covers.
Bruce or Armstrong Replacement Mop Covers: Each pack contains two soft,
absorbent, terry cloth covers, elastic-fitted for quick and easy replacement on the
swivel-head mop. Covers are reversible and machine washable.
Bruce Microfiber Cleaning System Replacement Mop Cover: Each pack
contains one soft, absorbent, microfiber cover.
Bruce Fresh Finish™ or Armstrong Restore: An easy do-it-yourself touch-up for all
pre-finished urethane floors. A great alternative to sanding and recoating, it restores
the original gloss level of your floor even after years of traffic and wear. Available in two
gloss levels – regular gloss for semi to high gloss floors and low gloss for ultra low to
low gloss floors.
Touch-Up Kit: Used for blending scratches and nicks on Bruce hardwood floors.
The kit contains touch-up markers and filler sticks that blend with the factory-finished
stains plus complete instructions and materials to easily repair many problems.
Acrylic Filler: Designed to conveniently fill gaps, small openings and broken edges.
Simply apply the material on the area to be repaired and wipe away excess with a
damp towel.
Bruce or Armstrong Floor Protector Pads: For use on the feet of furniture and
appliances to guard against scratching, abrasion and indentations.
Ongoing Routine Care and Maintenance:
For Bruce Dura-Luster, Dura-Luster Plus
and Permion Finish Floors
1. NEVER CLEAN OR WET MOP WITH WATER. Water may permanently damage
the floor.
2. Never use any of the following products (or products similar in nature) on your
floor: ammonia-based cleaners, acrylic finishes, wax-based products, detergents,
bleach, polishes, oil soap, abrasive cleaning soaps, or acidic materials such
as vinegar. Many of these products can pit or etch the finish of your flooring or
prevent the proper use of recommended maintenance materials.
3. Vacuum, sweep or dust mop your floor once a week, or more if needed. The
vacuum head must be brush or felt, and a wand attachment is preferable. Do not
use vacuums with beater bars or hard heads. A Bruce swivel-head mop with soft
cover is also highly recommended to eliminate finer particles of grit and dirt that
can act like sandpaper on hardwood floors.
4. Spills and tracked-in dirt should be wiped up immediately. For spot cleaning,
apply Bruce Hardwood & Laminate Floor Cleaner onto a clean cloth and rub onto
the spot. Never apply wax treatments to your urethane-coated floor.
5. Regularly clean the floor with Bruce Hardwood & Laminate Floor Cleaner using
the recommended swivel-head mop with cloth cover. Spray the floor cleaner
directly onto the floor or on the mop cover. DO NOT allow excess cleaner to
remain on the floor’s surface. Excess liquid may damage the fiber of the wood.
Quick Fix Tips:
For Bruce Dura-Luster, Dura-Luster Plus
and Permion Finish Floors
Spots Caused by Food/Water/Animals
s!PPLY"RUCE(ARDWOOD,AMINATE&LOOR#LEANERFORMERLY"RUCE$URA,USTER.O
Wax Floor Cleaner) to a clean soft cloth.
s2UBTHEAREATOREMOVETHESTAINORSPOT
s-ORESTUBBORNSPOTSMAYREQUIREADDITIONALCLEANINGWITHODORLESSMINERALSPIRITS
followed by cleaning with Bruce Hardwood & Laminate Floor Cleaner.
Grease/Lipstick/Crayon/Ink Spots/Rubber Heel Marks
s!PPLY"RUCE(ARDWOOD,AMINATE&LOOR#LEANERTOACLEANSOFTCLOTH
s2UBTHEAREATOREMOVETHESTAINORSPOT
s)FSTAINREMAINSRUBWITHACLOTHDAMPENEDWITHODORLESSMINERALSPIRITSANDFOLLOW
by cleaning the area with Bruce Hardwood & Laminate Floor Cleaner.
Chewing Gum/Candle Wax
s!PPLYASEALEDPLASTICBAGlLLEDWITHICEONTOPOFTHEDEPOSIT
s7AITUNTILDEPOSITBECOMESBRITTLEENOUGHTOCRUMBLEOFF
s!FTERDEPOSITHASBEENREMOVEDCLEANENTIREAREAWITH"RUCE(ARDWOOD,AMINATE
Floor Cleaner.
Minor Abrasions/Scratches
s5SEA"RUCE4OUCH5P+ITOR"RUCE!CRYLIC&ILLERTHATBLENDSWITHYOURFACTORY
stained floor color to make minor repairs.
s!PPLY"RUCE&RESH&INISH©OR"RUCE,OW'LOSS&RESH&INISHTORECONDITIONLARGER
areas.
Chips, broken edges and gaps
s"LENDAREAWITHAPPROPRIATE"RUCETOUCHUPPENORlLLSTICKFROMA"RUCE4OUCH5P
Kit or the appropriate Bruce Acrylic Filler.
Deep Scratches/Gouges
s)NDIVIDUALPLANKSSTRIPSORPARQUETSTHATAREHEAVILYGOUGEDORDAMAGEDMAYBE
repaired with Bruce Acrylic Filler or Bruce Touch-Up Kit. Major damage will require
board replacement.
s)FNEEDEDTHEENTIREmOORCANBEREFURBISHEDBYAPPLYINGONEORMORECOATSOF"RUCE
&RESH&INISHOR"RUCE,OW'LOSS&RESH&INISH
For Bruce Dura-Satin (Wax) Finished Products ONLY.
Do not use the following products on urethane-finished floors.
Bruce Dark ‘n’ Rich®: Liquid paste wax with cleaner, formulated for use on dark
shaded wax-finish wood floors.
Bruce Lite ‘n’ Natural®: Liquid paste wax with cleaner, formulated for use on light
shaded wax-finish wood floors.
Bruce One Step: No buff acrylic finish for wax-finish hardwood floors.
Care and Maintenance Guidelines:
For all Bruce Hardwood Floors
1. NEVER CLEAN OR WET MOP WITH WATER. Water may permanently damage
the floor.
2. Area rugs are recommended in front of kitchen sinks, at all pivot points and within
high-traffic areas. Do not use rugs with solid rubber or vinyl backings. The rugs
must be made of a breathable material to prevent moisture entrapment.
3. Use interior and exterior doormats at all entrances to collect dirt and moisture and
prevent it from being tracked onto the floor.
4. Protect your floor from direct sunlight. Use curtains and UV resistant film on large
glass doors and windows. Move area rugs occasionally as they block sunlight
and may give the appearance of discoloring under the rug.
5. Keep animal nails trimmed to minimize finish scratches.
6. Do not damage your floor with shoes having heel taps or sharp objects protruding
from the sole such as rocks, exposed nails and gravel.
7. Avoid walking on wood floors with spike- or stiletto-heeled shoes. Spike or stiletto
high-heels must be properly maintained to prevent damage from the steel heel
support.
8. Do not roll or slide heavy objects directly upon the floor. When moving appliances
or heavy furniture, consider laying a solid protective covering on your floor and
gently “walk” the item across it. Carpet or cardboard is not adequate to prevent
surface compression scratches.
9. Use Bruce or Armstrong floor protector pads or protective caster/caster cups on
the legs of furniture to prevent damage to the flooring. Make certain to keep them
clean and well maintained.
10. Certain types of casters on furniture may damage hardwood flooring. Barrel-type
caster wheels or wide, flat glides are best for protecting your hardwood floor. If
your furniture does not have the right type of caster, we recommend that you
change them. Replace hard, narrow furniture rollers with wide rubber rollers.
11. Keep the relative humidity in your home between 35% and 55%.
Initial Care:
For Bruce Dura-Satin (Wax) Finish Floors
Following installation, darker shaded floors should be waxed with Bruce Dark ’n’ Rich®
and light shaded floors should be waxed with Bruce Lite ’n’ Natural®.
Ongoing Routine Care and Maintenance:
For Bruce Dura-Satin (Wax) Finish Floors
1. NEVER CLEAN OR WET MOP WITH WATER. Water may permanently damage
the floor.
2. Sweep or vacuum the floor to remove loose dirt before it can scratch or be
ground into the floor’s surface.
3. Wax the floor once or twice a year, about as often as you would shampoo your
carpet.
4. DO NOT use Bruce Hardwood & Laminate Floor Cleaner (formerly Bruce DuraLuster No-Wax Floor Cleaner) on wax finish floors.
5. DO NOT use any wax or cleaner that must be mixed with water such as oil soap,
as this may ruin your floor and result in a loss of warranty.
2
Periodic Care:
maintenance instructions within this brochure. We recommend that you use only our
specially formulated floor care products to preserve your flooring. Use of floor care or
sundry products (i.e. adhesives) other than those we have specially formulated and
recommend for use with our flooring products may damage your floor and void this
warranty.
For Bruce® Dura-Satin® (Wax) Finish Floors
Buffing your hardwood floor between waxing will restore the original sheen. Large,
heavyweight buffing machines impart a much higher sheen to wax finish than small,
lightweight machines. Use a fiber bristle brush attachment only. It may be desirable to
wax the floor slightly more often in drier climates, during the winter, and in heavy traffic
areas.
What Will We Do If Any Of The Covered Events Occur?
If any of the covered events listed in this guide occurs within the warranty periods
specified for the respective flooring product, we will recoat, refinish, fill or furnish
comparable flooring (of our manufacture and of similar color, pattern, and quality), for
either the repair of the defective area or the replacement of the floor, at our option. In
the unlikely event that we are unable to correct the problem after a reasonable number
of attempts, we will refund the portion of the purchase price for the section of failed
flooring. If your floor was professionally installed, we will also pay reasonable labor
costs for the direct repairs or replacement within the first five years of the warranty
period, or the length of the warranty period, whichever is less based on the following
schedule.
Quick Fix Tips:
For Bruce Dura-Satin® (Wax) Finish Floors
Spots Caused by Food/Water/Animals
s2UBLIGHTLYWITHASCRUBPAD-WHITEOREQUALDAMPENEDWITHEITHER$ARKN2ICH®
or Lite ’n’ Natural®.
s)FTHISDOESNOTREMOVETHESPOTREPEATTHEPROCESSWITHODORLESSMINERALSPIRITS
s7IPEDRYANDRUBONALITTLEWAX4HENBUFFWITHACLEANCLOTHORTHEDRYENDOFA
scrub pad (3M white or equal).
s)FANANIMALSPOTREMAINSAPPLYHOUSEHOLDBLEACHTOTHESPOTOROXALICACIDFROM
your druggist); let stand about an hour, rinse with a damp cloth, wipe dry, and
smooth with a fine sandpaper. Touch up the spot with a Bruce Touch-Up Marker
which will blend with your factory-stained floors. Let the stain dry, then wax and buff
with a clean cloth or dry scrub pad (3M white or equal). (Protect your hands from the
oxalic acid with rubber gloves.)
Grease/Lipstick/Crayon/Rubber Heel Marks
s2UBSPOTWITHASCRUBPAD-WHITEOREQUALSOAKEDWITH
Dark ’n’ Rich or Lite ’n’ Natural.
s)FTHESTAINPERSISTSREPEATTHEPROCESSUSINGODORLESSMINERALSPIRITS4HENAPPLYA
light coat of Dark ’n’ Rich or Lite ’n’ Natural.
s,ETDRYTHENBUFFWITHACLEANCLOTHORTHEDRYENDOFASCRUBPAD-WHITEOR
equal).
Ink Spots
s4RYHOUSEHOLDBLEACHORTHEOXALICACIDTREATMENT/RLIGHTLYSANDWIPEDRYAND
retouch with a Bruce Touch-Up Marker which will blend with your factory stained
floors.
s,ETSTAINDRYTHENWAXWITH$ARKN2ICHOR,ITEN.ATURALANDBUFFWITHACLEAN
cloth, or a dry scrub pad (3M white or equal).
Cigarette Burns
s)FTHEBURNISNOTTOODEEPRUBWITHMEDIUMANDlNESANDPAPER
s2ESTAINWITHA"RUCE4OUCH5P-ARKER
s,ETSTAINDRYTHENWAXWITH$ARKN2ICHOR,ITEN.ATURALANDBUFFWITHACLEAN
cloth.
s)FTHEBURNISRATHERDEEPLIGHTLYSCRAPETHEBURNEDAREAWITHAPENKNIFETOREMOVE
charred fibers. Rub area with medium and fine sandpaper, then stain with a Bruce
Touch-Up Marker which will blend with your factory-stained floors. Let dry, then wax
and buff with a clean cloth or a dry scrub pad (3M white or equal).
Chewing Gum/Candle Wax
s!PPLYAPLASTICBAGlLLEDWITHICEONTOPOFTHEDEPOSIT
s7AITUNTILDEPOSITBECOMESBRITTLEENOUGHTOCRUMBLEOFF/DORLESSMINERALSPIRITSCAN
be helpful in removing stubborn areas.
s!FTERDEPOSITHASBEENREMOVEDFROMTHESURFACEOFTHEmOORREWAXANDBUFFTHE
entire area.
Wax Build-Up
s/CCASIONALLYWOODmOORSBECOMEUNSIGHTLYORLOSETHEIRSHINEBECAUSEOF
successive layers of old wax. To restore their natural beauty, strip old wax away with
odorless mineral spirits.
s,ETDRYANDREWAXWITH$ARKN2ICHOR,ITEN.ATURAL
s,ETDRYTHENBUFFTODESIREDSHEEN
Minor Abrasions/Scratches
s3CRATCHESON$URA3ATINmOORSCANBEEASILYREFURBISHEDBYUSINGA"RUCE4OUCH5P
Kit that blends with your factory stained floor color.
First two years of warranty period: labor reimbursed at 100% of reasonable and
customary charges. Three to five years of warranty period: Labor reimbursed at 50%
of reasonable and customary charges.
These warranties do not include the removal or replacement of cabinets, fixtures, retail
markups, installation or labor provided by others or supplemental costs, including but
not limited to, relocation during the repair process such as hotel, meals, or moving and
storage of furniture.
For our products with the Subfloor Moisture Protection Warranty, we will replace or
repair (as specified above) such flooring no more than once, which is your exclusive
remedy under this warranty. If the replacement or repair fails in the same manner a
second time, the site conditions will be deemed unacceptable for the installation of our
hardwood floors.
These are the exclusive remedies under this warranty if a defect or other warranted
condition occurs. We reserve the right to verify any claims or defect by inspection and
have samples removed for technical analysis.
What Is Not Covered By These Warranties?
s4HE,IMITEDWARRANTIESDONOTCOVERCONDITIONSCAUSEDBYIMPROPERUSEOR
MAINTENANCESUCHASSEE#AREAND-AINTENANCE'UIDELINES
1. Reduction in gloss, marks, scuffs, scratches, gouges, dents or cuts, including,
without limitation, those caused by pets.
2. Damage caused by negligence, accidents, misuse, or abuse (i.e., dragging
objects across the floor without proper protection).
3. Wear caused by pebbles, sand or other abrasives, construction traffic, or
FAILURETOMAINTAINTHEmOORASREQUIREDSEE#AREAND-AINTENANCE'UIDELINES
4. Damage caused by caster wheels or vacuum cleaner beater bars.
5. Failure to support furniture with floor protectors that are at least one inch in
diameter, made of non-staining felt or non-pigmented hard plastic, rest flat on
the floor and are replaced regularly.
s3PLITSCRACKSGRAINRAISINGCHECKINGEDGEFRACTURINGSPLINTERINGORCHIPPING
that occurs during or after the floor has been installed and as a result of abuse,
misuse, improper maintenance or care, exposure to excessive moisture or improper
environmental conditions (i.e., low or high humidity) are not covered by these
warranties. The use of a humidifier/dehumidifier may be necessary to maintain the
proper humidity level between 35%-55%.
s7OODmOORINGINSTALLEDINFULLBATHROOMSWITHASHOWERORTUB
s$AMAGECAUSEDBYlREmOODINGANDOTHERNATURALDISASTERSAND!CTSOF'OD
s#HANGESINCOLORDUETOAGINGEXCESSIVEMOISTUREEXPOSURETOSUNLIGHTOR5LTRA
Violet rays (which may cause oxidation of finish/stain) is not considered a defect.
Certain species including, but not limited to, American Cherry, Walnut, Brazilian
Cherry, and Merbau are especially susceptible to color change. Area rugs should
be moved occasionally, as they block sunlight and may give the appearance of
discoloration under the rug.
s#OLORSHADEORTEXTUREVARIATIONSBETWEENSAMPLESPRINTEDCOLORPHOTOGRAPHYOR
replacement flooring and the actual material.
s#OLORVARIATIONSBETWEENmOORINGANDORSAMPLESANDOTHERmOORINGORWOOD
products, which you wish to match (e.g., cabinets, stair railings, trim, etc.).
s$ElCIENCIESRELATEDTOSUBmOORmOORJOISTASSEMBLIESSUBmOORPREPARATIONMATERIALS
and fasteners including, but not limited to, uneven subfloor surfaces, floor deflection
or voids in the subfloor.
s.OISESINCLUDINGBUTNOTLIMITEDTOSQUEAKSPOPPINGETC
s!PRODUCTDEFORMITYTHATISNOTMEASUREABLEORTHATISVISIBLEONLYUNDERCERTAIN
light or from a certain angle is not considered a defect and is therefore not covered
by these warranties. Visible defects should be evaluated by their visibility from a
standing position in normal lighting.
s.ATURALWOODCHARACTERISTICSSUCHASVARIATIONSINGRAINCOLORMINERALSTREAKSKNOTS
normal differences between color of samples and the color of installed floors, and
color variations from board to board.
s.ATURALEXPANSIONANDCONTRACTIONRESULTINGINSEPARATIONBETWEENBOARDSOR
damage caused by low or excessive humidity.
s0RODUCTSDESIGNATEDAShTHRIFTvhANTIQUEvhTAVERNvhBARGAINvhCABINGRADEv
“seconds,” “economy grade,” “rustic,” “close-out,” “off-goods” or “non-standard.”
Such products are sold “AS IS.”
WARRANTY
Who Is Covered?
!LLWARRANTIESINTHIS,IMITED7ARRANTY'UIDEAREGIVENONLYTOTHEORIGINALRETAIL
purchaser of our product. Our warranties are not transferable.
What Is Covered And For How Long?
The limited warranties described in this guide are subject to the product applications,
limitations, disclaimers and exclusions described below and are effective for floors
purchased after July 1, 2010. All warranties run from the date of retail purchase for the
applicable period described in this guide.
What Are You Responsible For Under Our Warranties?
To be covered under our warranties (except under the Pre-installation Defects
Warranty) you need to retain your sales slip and make sure that the flooring is properly
installed in accordance with our installation instructions provided with the flooring.
To be covered under our Subfloor Moisture Protection Warranty, keep your proof of
pre-installation moisture test results and sales slip confirming use of our recommended
adhesives and Armstrong S-135 VapArrest Professional Moisture Retardant System.
To be covered under our warranties when installing over a radiant-heated subfloor,
keep the flooring surface at or below 85o F (29o C) and the relative humidity between
35% and 55%. You must also properly care for your new floor using our easy-to-follow
3
Lifeti
me S
tructu
ral In
Resid
tegrit
y Wa
entia
rranty
l Finis
h
(1)
Warr
Com
a
nty (i
merc
n
ial Fin
years
ish W
) (2)
3 tim
arran
es Sa
ty (in
nding
years
W
) (3)
a
rranty
1 tim
e San
(4)
ding
Warr
anty
Adhe
(4)
sive B
ond W
a
Subfl
rranty
oor M
(5)
oistu
re Pro
Pre-in
tectio
stalla
n Wa
tion D
rranty
efects
(6)
Suita
Warr
ble fo
a
n
r Rad
ty (7)
iant-h
eated
Subfl
oors
(8)
s&LOORSTHATAREINSTALLEDINOTHERTHANOWNEROCCUPIEDORTENANTOCCUPIEDRESIDENCES
s#OMMERCIALINSTALLATIONSOFRESIDENTIALPRODUCTS
s#ONSTRUCTIONORINSTALLATIONRELATEDDAMAGE
s&LOORSDAMAGEDBYSUBmOORMOISTUREORWATERDAMAGEINCLUDINGWITHOUTLIMITATION
due to broken or leaking water pipes, flooding, wet-mopping spills or weather
conditions.
s)NSTALLATIONDEFECTSINCLUDINGINSTALLATIONSMADEIINVIOLATIONOFAPPLICABLESTATEOR
local housing or building codes, or (ii) contrary to written instructions furnished with
the product.
./4%9/5!.$9/52).34!,,%2!2%2%30/.3)",%4/).30%#4&,//2).'
PRIOR TO INSTALLATION. WE ACCEPT NO RESPONSIBILITY FOR LIABILITIES,
#,!)-3/2%80%.3%3).#,5$).',!"/2#/3437(%2%&,//2).'7)4(
VISIBLE DEFECTS HAS BEEN INSTALLED.
50-YEAR
What Is Excluded From These Warranties?
SOLID
American Treasures™ Plank
American Treasures Strip
Bristol™ Plank
Bristol Strip
Bristol LG Strip
Dundee™ Plank
Dundee Strip
Ecostrip™
Kennedale® Prestige Plank
Kennedale Strip
Liberty Plains™ Plank
Sterling Prestige Plank®
Sterling® Strip
Westchester™ Plank
Westchester Strip
Westmoreland™
None of our installers, retailers, distributors or employees has the authority to alter the
obligations, limitations, disclaimers or exclusions under any of our warranties.
WE EXCLUDE AND WILL NOT BE LIABLE FOR OR PAY INCIDENTAL,
#/.3%15%.4)!,/230%#)!,$!-!'%35.$%2/527!22!.4)%3"YTHIS
we mean any loss, expense, or damage other than to the flooring itself that may
result from a defect in the flooring. Our limited warranties constitute the only express
warranties for the product purchased.
TO THE EXTENT PERMITTED BY LAW AND FOR ALL NON-CONSUMER PRODUCT,
ALL WARRANTIES OTHER THAN OUR LIMITED WARRANTIES, EXPRESS OR
)-0,)%$).#,5$).'!.97!22!.49/&-%2#(!.4!"),)49/2&)4.%33&/2!
PARTICULAR PURPOSE, ARE DISCLAIMED. IF ANY IMPLIED WARRANTY ARISES
5.$%234!4%,!7!.9!.$!,,)-0,)%$7!22!.4)%3).#,5$).'!.9
WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE)
ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN WARRANTY, TO
THE EXTENT ALLOWED BY LAW.
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
50
50
50
50
50
50
50
50
50
50
50
50
50
50
50
50
x
25
3
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
25
25
25
25
25
25
25
25
25
25
25
25
25
25
25
25
25
25
25
3
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
25
25
25
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
25
25
25
25
25
25
25
25
25
25
25
25
25
25
25
25
25
25
25
3
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
25-YEAR
ENGINEERED
American Originals™
American Originals
Lock&Fold®
American Vintage™
Baltic™ Plank
Bernon™ Plank
Caruth® Plank
Cavendar™ Plank
Chadwick™ Plank
Cliffton™ Plank
Frontier Collection
Greenwich™ Plank
Harborlight® Plank
Hillden™ Plank
Legacy Manor™
Turlington™ American Exotics
Turlington Lock&Fold
Turlington Plank
Northshore® Plank
Northshore Strip
Rockwell™ Plank
Townsville™ Engineered
Strip LG
Wentworth Estate™
Westchester™
SOLID
Bayport® Strip
Dover® Strip
Dover View™
Eddington™ Plank
Eddington Strip
Ellington™ Plank
Fulton™ Plank
Fulton Strip
Fulton LG Strip
Gentry™ Plank
Manchester® Plank
Manchester Strip
Natural Choice™ Strip
Natural Choice Strip LG
Natural Reflections®
Rustic Heritage
Trumbull™ Strip
Waltham™ Plank
Waltham Strip
SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OR LIMITATIONS OF
).#)$%.4!,/2#/.3%15%.4)!,$!-!'%3/2,)-)4!4)/.3/.(/7,/.'!.
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY
NOT APPLY TO YOU.
4(%3%7!22!.4)%3')6%9/530%#)&)#,%'!,2)'(43!.$9/5-!9!,3/
(!6%/4(%22)'(437()#(6!29&2/-*52)3$)#4)/.4/*52)3$)#4)/.
What Should You Do If You Have A Problem?
We want you to be happy with your floor purchase. If you are not, call your retail store
first. They can answer your questions and, if necessary, start to process a claim. If you
have further questions, please contact us at:
Armstrong Floor Products Claim Center
P. O. Box 3001
Lancaster, Pennsylvania 17604-3001
1 800 233 3823
0,%!3%+%%09/523!,%32%#%)04).&/2-!4)/.2%'!2$).'4(%#,!)-%$
DEFECT AND DATE AND PROOF OF PURCHASE MUST BE PROVIDED.
IMPORTANT NOTE: While the majority of claims are resolved with the help of your
retailer within 30 days from the day you contact them, some claims may require
additional attention. In the unlikely event that your claim is not resolved within 30 days,
please contact the Armstrong Floor Products Claim Center indicated above no later
than 60 days from the date you first discovered the problem with your floor. It is your
responsibility to file a timely claim to protect your rights under these warranties.
4
3
3
3
3
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
Lifeti
me S
tructu
ral In
Resid
tegrit
y Wa
entia
rranty
l Finis
h Wa
(1)
Com
rranty
merc
(i
n yea
ial Fin
rs) (2
ish W
)
3 tim
arran
es Sa
ty (in
nding
years
W
) (3)
arran
1 tim
ty (4)
e San
ding
Warr
anty
Adhe
(4)
sive B
ond W
arran
Subfl
ty (5)
oor M
oistu
re Pro
Pre-in
te
ction
stalla
Warr
tion D
anty
efects
(6)
Suita
Warr
ble fo
a
nty (7
r Rad
)
iant-h
eated
Subfl
oors
(8)
(6) Residential Warranty for Armstrong S-135 VapArrest
We warrant that, when the Armstrong S-135 VapArrest Professional Moisture Retardant
System is used in conjunction with our recommended urethane adhesives for each of
the covered hardwood flooring products, will not release from the subfloor for as long as
you (the original purchaser) own your floor. A pre-installation moisture test is not required,
provided that the subfloor is visually dry before installation and all other installation
instructions are followed. This is a one-time repair and replacement warranty only.
Commercial Warranty for Armstrong S-135 VapArrest
We warrant that, when Armstrong S-135 VapArrest Professional Moisture Retardant
System is used in conjunction with our recommended urethane adhesives for each of
the covered hardwood flooring products, will not release from the subfloor for a period of
7 years from time of installation. To be covered by this warranty subfloor moisture levels
must be less than 12 lbs./24 hours/1000 sq. ft. per a calcium chloride test at the time of
installation. To ensure your warranty remains effective, keep your proof of pre-installation
moisture test results. This is a one-time repair and replacement warranty only.
(7) We warrant that the covered products are manufactured in accordance with accepted
industry standards, which permit grading deficiencies not to exceed 5% over the entire
floor. You or your installer should carefully inspect the products before installation for any
milling, dimension or visual defects. The installer must use reasonable selectivity and
hold out or cut off pieces with deficiencies. Since wood is a natural product, there will
be natural variations in color, tone and grain that are not covered by our warranties. The
pre-installation warranty expires upon installation.
(8) Floors installed over radiant heated subfloors, but not indicated as suitable for radiant
heat, will void all warranty coverage.
15-YEAR
ENGINEERED
America’s Best Choice™ Plank
Amer. Home Series® Plank
Glen Cove™ Plank
Nelson™ Plank
Springdale® Plank
Summerside® Strip
SOLID
America’s Best Choice Strip
Amer. Home Series® Parquet
Amer. Home Series Strip
Laurel™ Strip
x
x
x
x
x
x
15
15
15
15
15
15
x
x
x
x
15
15
15
15
x
x
10
10
SOLID
Addison™ Strip
Plano™ Strip
x
x
5
5
Heritage Wood Block
x
0
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
x
10-YEAR
ENGINEERED
Adventure™ Plank
Summit Hill® Plank
x
x
x
x
x
x
x
x
5-YEAR
x
x
x
x
x
Footnotes
(1) We warrant that the covered products, in their original manufactured condition, will be
free from defects in grading, lamination and assembly for as long as you (the original
purchaser) own the floor.
(2) We warrant to you (the original purchaser) that for the period indicated, the finish on
the covered product will not wear through, and that the finish will not separate from the
wood flooring under normal household use when maintained in accordance with our
recommended maintenance guidelines. Mechanical, chemical, or other modification of
the finish, such as sanding or abrading, voids this warranty. Some products may be sold
with promotional warranties of a different length then the warranties indicated above. The
length of the promotional warranties take precedence over the warranties in this “Floor
#AREAND0RODUCT7ARRANTY'UIDEv,IFETIME&INISH7ARRANTYMEANSlFTYYEARSINTHESE
cases.
(3) We warrant to you (the original purchaser) that for the period indicated, the finish on
the covered product will not wear through, and that the finish will not separate from the
wood flooring under normal commercial use when maintained in accordance with our
recommended maintenance guidelines. Mechanical, chemical, or other modification of
the finish, such as sanding or abrading, voids this warranty.
(4) We warrant to you (the original purchaser) that the covered products may be
professionally sanded and refinished at least 3 times or 1 time as specified by product
if proper sanding and refinishing procedures are followed as specified by the National
Wood Flooring Association (www.nwfa.org). Sanding voids (2) and (3)
(5) We warrant to you (the original purchaser), each of our recommended adhesives
will maintain its bond when properly installed with our covered flooring products and
when maintained in accordance with our recommended maintenance guidelines. For
residential installations, the adhesive bond warranty will remain in effect for as long as
you own your floor. For commercial installation, the adhesive bond warranty will remain in
effect for 7 years from the time of installation.
Armstrong Customer Relations
and Technical Services:
1 800 233 3823
www.bruce.com
PLEASE SEND CORRESPONDENCE TO:
Customer Relations and Technical Services
Armstrong World Industries, Inc.
PO Box 3001, Lancaster, PA 17604-3001
© 2012 AWI Licensing Company
All trademarks owned by AWI Licensing Company or Armstrong Hardwood Flooring Company.
WB-1018-312
5
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Related manuals

Download PDF

advertisement