09n1017

09n1017
IBM Netfinity Servers
S09N-1017-00
IBM Netfinity 3500-M10 - Type 8655
Models 11Y, 12Y, 21Y, 22Y, 31Y, 32Y
Hardware Maintenance Manual
August 1999
We Want Your Comments!
(Please see page 235)
IBM Netfinity Servers
S09N-1017-00
IBM Netfinity 3500-M10 - Type 8655
Models 11Y, 12Y, 21Y, 22Y, 31Y, 32Y
Hardware Maintenance Manual
August 1999
We Want Your Comments!
(Please see page 235)
IBM
Note
Before using this information and the product it
supports, be sure to read the general information
under “Notices” on page 239.
First Edition (August 1999)
The following paragraph does not apply to the United
Kingdom or any country where such provisions are
inconsistent with local law: INTERNATIONAL
BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions,
therefore, this statement may not apply to you.
This publication could include technical inaccuracies or
typographical errors. Changes are periodically made to
the information herein; these changes will be incorporated
in new editions of the publication. IBM may make
improvements and/or changes in the product(s) and/or the
program(s) described in this publication at any time.
This publication was developed for products and services
offered in the United States of America. IBM may not offer
the products, services, or features discussed in this
document in other countries, and the information is subject
to change without notice. Consult your local IBM
representative for information on the products, services,
and features available in your area.
Requests for technical information about IBM products
should be made to your IBM reseller or IBM marketing
representative.
 Copyright International Business Machines
Corporation 1998, 1999. All rights reserved.
Note to U.S. Government users–Documentation related to
Restricted rights–Use, duplication, or disclosure is subject
to restrictions set forth in GSA ADP Schedule Contract
with IBM Corp.
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Netfinity Server HMM
About This Manual
This manual contains diagnostic information, a
Symptom-to-FRU Index, service information, error codes,
error messages, and configuration information for the
Netfinity 3500-M10 - Type 8655.
Important
This manual is intended for trained servicers who are
familiar with IBM PC Server products.
Important Safety Information
Be sure to read all caution and danger statements in this
book before performing any of the instructions.
Leia todas as instruções de cuidado e perigo antes de
executar qualquer operação.
Prenez connaissance de toutes les consignes de type
Attention et
Danger avant de procéder aux opérations décrites par les
instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine
Anweisung ausführen.
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Accertarsi di leggere tutti gli avvisi di attenzione e di
pericolo prima di effettuare qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y
peligro ante
de llevar a cabo cualquier operación.
Online Support
Use the World Wide Web (WWW) or the IBM PC
Company BBS to download Diagnostic, BIOS Flash, and
Device Driver files.
File download address is:
http://www.us.pc.ibm.com/files.html
The IBM PC Company BBS can be reached at (919)
517-0001.
IBM Online Addresses:
The HMM manuals online address is:
http://www.us.pc.ibm.com/cdt/hmm.html
The IBM PC Company Support Page is:
http://www.us.ibm.com/support/index.html
The IBM PC Company Home Page is:
http://www.pc.ibm.com
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Netfinity Server HMM
Contents
About This Manual
. . . . . . . . . . . . . . . .
Important Safety Information
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Online Support
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Netfinity 8655 - Type 8655 . . . . . . . .
General Checkout . . . . . . . . . . . . .
Diagnostics . . . . . . . . . . . . . . . .
Installing Files from Option Diskettes . . . .
Features . . . . . . . . . . . . . . . . .
Using the Configuration/Setup Utility Program
Additional Service Information . . . . . . .
Locations . . . . . . . . . . . . . . . . .
Symptom-to-FRU index . . . . . . . . . .
Undetermined problem
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Parts listing . . . . . . . . . . . . . . . .
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Related Service Information . .
Safety Information
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Laser compliance statement . . .
Send Us Your Comments! . . . .
Problem Determination Tips . . .
Phone Numbers, U.S. and Canada
Notices . . . . . . . . . . . . .
Trademarks
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 Copyright IBM Corp. 1999
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Netfinity Server HMM
Netfinity 8655 - Type 8655
Important Information
The power line and power control behavior of the
Netfinity 3500 M10 is different from some earlier
server models. Please observe the following:
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Ÿ
When the power cord is first plugged in, the
server may appear to power on for a few
seconds, then power off. This is a normal
sequence to enable the server to self initialize.
The power switch will normally operate with a
single touch. However, in some circumstances
the server may not immediately power off. In this
case, hold the power switch down for
approximately 5 seconds. The server will then
turn off.
The cover should always be on when operating your
server. Proper cooling is required for the reliable
performance of internal components.
General Checkout . . . . . . . . . . . . . . . . .
Diagnostics . . . . . . . . . . . . . . . . . . . .
Power-on self test (POST) . . . . . . . . . . .
Types of Error Messages . . . . . . . . . . . .
POST error messages
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Errors Specific to the Integrated Ethernet
Subsystem . . . . . . . . . . . . . . . .
SCSI error messages . . . . . . . . . . . .
Software-generated error messages . . . . .
Diagnostic error codes and messages . . . .
Error Messages Specific to the Integrated Ethernet
Subsystem . . . . . . . . . . . . . . . . . .
RPL-Related Error Messages . . . . . . . .
DHCP-Related Error Messages
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Beep Codes . . . . . . . . . . . . . . . . . .
IBM Enhanced Diagnostics . . . . . . . . . . .
Other Programs on the IBM Enhanced
Diagnostics CD and Diskette . . . . . . . .
Other Diagnostic Programs on the
Ready-to-Configure Utility Program CD . . .
Installing Files from Option Diskettes . . . . . . . .
Features . . . . . . . . . . . . . . . . . . . . .
Using the Configuration/Setup Utility Program . . . .
Starting and using the program . . . . . . . . .
Viewing and changing settings
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Saving Configuration Settings . . . . . . . .
Exiting from the program
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Overview
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System Summary . . . . . . . . . . . . . .
Product Data . . . . . . . . . . . . . . . .
Devices and I/O Ports
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 Copyright IBM Corp. 1999
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Start Options . . . . . . . . . . . . . . . .
Date and Time . . . . . . . . . . . . . . .
System Security
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Advanced Setup
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ISA Legacy Resources
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Power Management
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Instructions for common procedures
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Viewing the System Summary . . . . . . . .
Setting the date and time . . . . . . . . . .
Understanding the power-on password . . . .
Setting and changing a power-on password
Deleting a power-on password . . . . . .
Understanding the administrator password . .
Setting or changing an administrator
password
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Deleting an administrator password . . . .
Erasing a lost or forgotten administrator
password
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Enhanced security
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Enabling and disabling enhanced security .
Setting, changing, and deleting an
administrator password protected by
enhanced security . . . . . . . . . . .
Erasing a lost or forgotten administrator
password protected by enhanced security
Setting the startup sequence
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Understanding power management
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Setting power-management features
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Setting automatic power-on features
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Quick reference for network-related settings . . .
Additional Service Information . . . . . . . . . . .
Solving POST Error Message Problems . . . . .
System management features
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Wake on LAN
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Alert on LAN . . . . . . . . . . . . . . . .
RPL or DHCP
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POST/BIOS update over the network
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Keyboard speed . . . . . . . . . . . . . . . .
Locks . . . . . . . . . . . . . . . . . . . . .
Locking the cover . . . . . . . . . . . . . .
Locking the keyboard . . . . . . . . . . . .
Using a security U-bolt
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Power supply
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System specifications
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Locations . . . . . . . . . . . . . . . . . . . . .
Cabling the server . . . . . . . . . . . . . . .
Controls and status indicators
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Power Switch
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Power-On Light . . . . . . . . . . . . . . .
Hard-Disk Drive Light . . . . . . . . . . . .
LAN Activity Light . . . . . . . . . . . . . .
Diskette Eject Button . . . . . . . . . . . .
Diskette-Drive Light . . . . . . . . . . . . .
Cleaning the mouse . . . . . . . . . . . . . .
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Replacing the battery
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Moving your server
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Available options and features
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Preparing to install and remove options . . . . .
Using the stabilizing feet
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Disconnecting cables and removing the cover . .
Locating components
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External view
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Internal view . . . . . . . . . . . . . . . . . .
Input/Output connectors
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Identifying parts on the system board . . . . . .
Accessing the system board
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Removing and replacing the air baffle
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To replace the air baffle . . . . . . . . .
Working with system memory . . . . . . . . . .
Memory DIMM options
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Memory configuration . . . . . . . . . . . .
DIMM combinations . . . . . . . . . . . . .
Installing a DIMM
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Removing a DIMM . . . . . . . . . . . . . . .
Working with microprocessors
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Installing a second microprocessor
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Replacing a microprocessor . . . . . . . . .
Working with adapters . . . . . . . . . . . . .
Adapters
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Adapter configuration . . . . . . . . . . . .
Plug and Play adapters . . . . . . . . . . .
Legacy adapters
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Installing adapters
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Removing adapters . . . . . . . . . . . .
Working with internal drives
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Internal drives
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Drive specifications
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Power and signal cables
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Accessing drive bays . . . . . . . . . . .
Accessing drive bays 1 through 4
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Accessing drive bays 5 and 6
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Installing a drive in bay 1, 2, 3, or 4 . . . .
Installing a drive in bay 5 or 6 . . . . . . .
Working with security options . . . . . . . . .
Installing a security U-bolt . . . . . . . . .
Erasing lost or forgotten passwords
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Setting the diskette write-protect switch
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Completing the installation . . . . . . . . . .
Replacing the cover and connecting the cables
Updating the server configuration
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Starting the Configuration/Setup Utility
program . . . . . . . . . . . . . . .
Changing settings and exiting
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Configuring an ISA legacy adapter . . .
Configuring startup devices
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Setting passwords . . . . . . . . . . .
Interrupt and DMA resources . . . . . . . . .
Interrupt resources . . . . . . . . . . . .
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Netfinity 8655 - Type 8655
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DMA resources . . . . .
System board switches . . .
System Board Removal. . .
System Board Replacement
Termination requirements
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Symptom-to-FRU index . . . .
Beep symptoms . . . . . .
No beep symptoms
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POST error codes . . . . .
Error messages . . . . . .
Diagnostic error codes . . .
Miscellaneous error messages
Undetermined problem
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Parts listing . . . . . . . . . .
System . . . . . . . . . .
Keyboards (101/102 Key)
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Power Cords
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Netfinity Server HMM
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General Checkout
Attention
The drives in the computer you are servicing might
have been rearranged or the drive startup sequence
changed. Be extremely careful during write operations
such as copying, saving, or formatting. Data or
programs can be overwritten if you select an incorrect
drive.
Diagnostic error messages appear when a test program
finds a problem with a hardware option. For the test
programs to properly determine if a test Passed, Failed, or
Aborted, the test programs check the error-return code at
test completion.
General error messages appear if a problem or conflict is
found by an application program, the operating system, or
both. For an explanation of these messages, refer to the
information supplied with that software package.
Notes
1. Before replacing any FRUs, ensure the latest
level of BIOS is installed on the system. A
down-level BIOS might cause false errors and
unnecessary replacement of the system board.
2. If multiple error codes are displayed, diagnose
the first error code displayed.
3. If the computer hangs with a POST error, go to
“Symptom-to-FRU index” on page 142.
4. If the computer hangs and no error is displayed,
go to “Undetermined problem” on page 189.
5. If an installed device is not recognized by the
diagnostics program, that device might be
defective.
The power-on default is quick bring-up. To enable
Enhanced bring-up, select the Start Options in the
Configuration/Setup Utility program (see “Start Options” on
page 28) then, enable Power On Status.
A failed system might be part of a shared DASD cluster
(two or more systems sharing the same external storage
device(s)). Prior to running diagnostics, verify that the
failing system is not part of a shared DASD cluster.
A system might be part of a cluster if:
Ÿ
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The customer identifies the system as part of a
cluster.
One or more external storage units are attached to
the system and at least one of the attached storage
units is additionally attached to another system or
unidentifiable source.
One or more systems are located near the failing
system.
Netfinity 8655 - Type 8655
5
(CONTINUED)
If the failing system is suspect to be part of a shared
DASD cluster, all diagnostic tests can be run except
diagnostic tests which tests the storage unit (DASD
residing in the storage unit) or the storage adapter
attached to the storage unit.
Notes
1. For systems that are part of a shared DASD
cluster, run one test at a time in looped mode.
Do not run all tests in looped mode, as this could
enable the DASD diagnostic tests.
2. If multiple error codes are displayed, diagnose
the first error code displayed.
3. If the computer hangs with a POST error, go to
the “Symptom-to-FRU index” on page 142.
4. If the computer hangs and no error is displayed,
go to “Undetermined problem” on page 189.
5. Power Supply problems, see “Power supply” on
page 59.
6. Safety information, see “Safety Information” on
page 196.
001
IS THE SYSTEM PART OF A CLUSTER?
Yes No
002
Go to Step 004.
003
Schedule maintenance with the customer. Shut down all
failing systems related to the cluster. Run storage test.
004
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Power-off the computer and all external devices.
Check all cables and power cords.
Make sure the system board is seated properly.
Make sure the processor speed setting matches the
processor installed in the computer.
Set all display controls to the middle position.
Insert the IBM PC Enhanced Diagnostics diskette into
drive A.
Power-on all external devices.
Power-on the computer.
Check for the following response:
1. Readable instructions or the Main Menu.
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Netfinity Server HMM
Note
The computer is default to come up quiet (No beep
and no memory count and checkpoint code display)
when no errors are detected by POST.
To enable Beep and memory count and checkpoint
code display when a successful POST occurs:
Ÿ
Enable Power on Status in setup. See “Start
Options” on page 28.
DID YOU RECEIVE THE CORRECT RESPONSE?
Yes No
005
If the Power Management feature is enabled, do the
following:
1. Start the Configuration/Setup Utility program
(see “Start Options” on page 28)
2. Select Power Management from the
Configuration/Setup Utility program menu.
3. Select APM
4. Be sure APM BIOS Mode is set to Disabled.
If it is not, press Left Arrow (←) or Right Arrow
(→) to change the setting.
5. Select Automatic Hardware Power
Management.
6. Set Automatic Hardware Power Management
to Disabled.
– or –
Go to the “Symptom-to-FRU index” on page 142.
006
Run the IBM PC Enhanced Diagnostics test. If necessary,
refer to “IBM Enhanced Diagnostics” on page 14.
Ÿ
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If you receive an error, replace the part that the
diagnostic program calls out or go to
“Symptom-to-FRU index” on page 142.
If the test stops and you cannot continue, replace the
last device tested.
Netfinity 8655 - Type 8655
7
Diagnostics
Computer problems can be caused by hardware, software,
or user error (for example, pressing the wrong key). The
following tools are available to help identify and resolve
hardware-related problems.
Power-on self test (POST)
Each time you turn on your computer, a series of tests that
check the basic operation of the computer are performed.
This series of tests is called POST.
Note
If your computer does not start when you press the
power switch, do the following:
Ÿ
Ÿ
Make sure all cables are securely connected to
the correct locations.
Make sure the computer cover is installed
properly (pushed all the way on).
If this does not correct the problem, go to “General
Checkout” on page 5.
POST does the following:
Ÿ
Checks basic system-board operations
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Checks the memory operation
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Compares the current system configuration with that
established by the Configuration/Setup Utility program
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Starts the video operation
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Verifies that the diskette drives are working
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Verifies that the hard disk drive and the CD-ROM
drive are working
If Power On Self Test is set to [Enhanced], numbers
showing the amount of memory being tested appear in the
top-left corner of the screen until the total amount of
memory in the system is reached. Quick mode is the
default mode of operation. Options for running a quick
POST or accessing the Configuration/Setup Utility program
appear in the lower-left corner of the screen.
Note
The amount of available memory shown might be
somewhat less than expected because of basic
input/output system (BIOS) shadowing in random
access memory (RAM).
If POST finishes without detecting any problems, the first
screen of your operating system or application program
appears (if you have not set a power-on password). If you
have set a power-on password, a password prompt
appears. You must enter your password before the first
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Netfinity Server HMM
screen of your operating system or application program will
appear. (For further information on using passwords, refer
to “Using the Configuration/Setup Utility Program” on
page 19.)
If Power On Status is Enabled and POST detects a
problem, you will hear multiple beeps or no beep. In most
cases, an error code appears in the top left corner of the
screen, and in some cases a description of the error is
displayed beside the code. (Note that the screen will
sometimes display multiple error codes and descriptions.)
For more information about what caused an error message
to appear and what action to take, refer to “Solving POST
Error Message Problems” on page 53 and
“Symptom-to-FRU index” on page 142.
If you hear no beep at all during POST, go to “General
Checkout” on page 5.
Types of Error Messages
Error messages that appear on the screen might be text,
numeric, or both. There are several types of error
messages:
POST error messages:
These messages appear
when POST finds problems with the hardware during
startup or when a change in the hardware configuration is
found. POST error messages are 3-, 4-, 5-, 8-, or
12-character alphanumeric messages and include brief
explanations (except I999XXXX errors).
For more information about what caused an error message
to appear and what action to take, refer to “Solving POST
Error Message Problems” on page 53 and
“Symptom-to-FRU index” on page 142.
Errors Specific to the Integrated Ethernet
Subsystem: If a failure Ethernet error condition
occurs after the Ethernet controller is initialized, an error
message appears on the screen. The two most common
error types are RPL-related error messages and
DHCP-related error messages. For example:
RPL-ROM-ERR: 1ð5 The Integrated
Ethernet failed the loopback test E62:
Cannot initialize controller.
If you experience any error related to the integrated
Ethernet subsystem, record the error message, and tell
your network administrator about the problem.
SCSI error messages: These messages appear if
a problem or conflict is detected by the Adaptec SCSI
subsystem. Refer to the SCSI documentation that comes
with your computer for information about these messages.
Netfinity 8655 - Type 8655
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Software-generated error messages:
These
messages appear if a problem or conflict is detected by
the application program, the operating system, or both.
Error messages for operating-system and other software
problems are generally text messages, but they also can
be numeric messages. For information about these
software error messages, refer to the information that
comes with the operating system or application program,
or both.
Diagnostic error codes and messages:
These codes and messages appear if a hardware problem
is detected by one of the IBM Enhanced Diagnostics test
programs. Along with error codes, the messages present
text information that can be used to identify a failing part.
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Netfinity Server HMM
Error Messages Specific to the
Integrated Ethernet Subsystem
Note
The error messages shown in this section are
available only with the integrated Ethernet subsystem.
These error messages are not available when RPL
(remote program load) or DHCP (dynamic host
configuration protocol) is used through optional
network adapters.
If a failure condition occurs after the Ethernet controller is
initialized, an error message appears on the screen. The
error messages that can occur are shown below. If you
experience any error related to the integrated Ethernet
subsystem, record the error message, and tell your
network administrator about the problem.
RPL-Related Error Messages:
These error
messages are specific to the integrated Ethernet controller
and the RPL environment of your computer.
The two most common error messages are shown below.
RPL-ROM-ERR:
1ð5 The integrated Ethernet failed the loopback test.
RPL-ROM-ERR:
1ð7 Media test failed; check the cable.
Error 105 indicates that a power-on diagnostic test
performed by the Ethernet module did not execute
correctly. If this error message appears, you must have
the computer serviced. Error 107 indicates that the cable
from the LAN is not securely connected to the Ethernet
port on your computer. Check the cable to ensure that it is
properly connected.
Other error messages that might occur are shown in the
following table.
RPL-ROM-ERR: 100 The integrated Ethernet cannot be found.
RPL-ROM-ERR: 101 The integrated Ethernet was unable to initialize.
RPL-ROM-ERR: 102 The integrated Ethernet could not be reset.
RPL-ROM-ERR: 103 There are multiple Ethernets in the system.
Specify the correct serial number in NET.CFG.
RPL-ROM-ERR: 104 The integrated Ethernet EEPROM is faulty or not
present.
RPL-ROM-ERR: 106 The integrated Ethernet is configured for Plug and Play
in non-Plug and Play
system.
RPL-ROM-ERR: 110 The integrated Ethernet RAM failed the memory test.
Netfinity 8655 - Type 8655
11
DHCP-Related Error Messages:
Error
messages related to DHCP and the integrated Ethernet
controller are shown in the following table.
E61: Service boot canceled.
M38: Cannot open TFTP
connection.
E62: Cannot initialize controller.
M39: Cannot read from TFTP
connection.
E63: Cannot initialize controller.
M40: BOOTP canceled by
keystroke.
E67: Cannot initialize controller.
M40: DHCP canceled by
keystroke.
E6d: Cannot find BOOTP server.
M41: BOOTP timeout.
E6e: Cannot start from downloaded
image.
M41: DHCP timeout.
E71: Too many MTFTP packages.
M42: No client or server IP.
M10: ARP canceled by keystroke.
M43: No bootfile name.
M11: ARP timeout.
M44: Cannot ARP redirected
BOOTP server.
M20: Cannot copy memory.
M6f: System is locked! Press
Ctrl+Alt+Del to restart.
M21: Cannot write to memory.
M90: Cannot initialize controller for
multicast.
M22: Cannot write to memory.
M91: MTFTP canceled by
keystroke.
M30: Cannot ARP TFTP address.
M92: MTFTP open timeout.
M31: TFTP canceled by keystroke.
M93: Unknown MTFTP opcode.
M32: TFTP open timeout.
M94: MTFTP read canceled by
keystroke.
M33: Unknown TFTP opcode.
M95: MTFTP timeout.
M34: TFTP read canceled by
keystroke.
M96: Cannot ARP MTFTP
address.
M35: TFTP timeout.
M98: Cannot open MTFTP
connection.
M99: Cannot read from MTFTP
connection.
Txx: <message from TFTP error
packet>
Note
An x value that follows an error code represents any
alphanumeric character.
12
Netfinity Server HMM
Beep Codes
Audible beep codes are designed as a way to alert the
user of errors detected during POST when error codes
cannot be displayed. Each beep code is represented by a
number sequence. For example, a “2-3-2” error symptom
(a burst of two beeps, three beeps, then two beeps)
indicates a memory module problem. See “Beep
symptoms” on page 143 for a description of each beep
code.
Netfinity 8655 - Type 8655
13
IBM Enhanced Diagnostics
IBM provides programs that you can run to diagnose
hardware and some software problems. Several utility
programs that provide helpful information about your
computer are also included. The user interface for running
these diagnostics and utilities is provided by WaterGate
Software's PC Doctor.
The IBM Enhanced Diagnostics will isolate your computer
hardware from software that was preinstalled (or that you
have installed) on your hard disk. The programs run
independently of the operating system, and must be run
either from CD or diskette. This method of testing is
generally used when other methods are not accessible or
have not been successful in isolating a problem suspected
to be hardware related.
An IBM Enhanced Diagnostics CD-ROM comes with your
computer. You can also download the latest image of the
diagnostics from the World Wide Web.
To download the latest image of the IBM Enhanced
Diagnostics from the World Wide Web and create a
bootable Enhanced Diagnostics Diskette:
1. Go to the following World Wide Web page:
http://www.pc.ibm.com/support?lang=
en_US&page=brand&brand=IBM+PC+Server
2. Download the .EXE file to a hard disk directory (not to
a diskette).
3. Go to a DOS prompt and change the directory to
where the file was downloaded.
4. Insert a blank high-density diskette in diskette drive A.
5. Key in the following:
<filename> a:
filename is the name of
the file you downloaded from the Web.
6. The downloaded file is self-extracting and will be
copied to the diskette. When the copy completes you
have a bootable IBM Enhanced Diagnostics diskette.
To start the IBM Enhanced Diagnostics using the CD,
do the following:
1. Turn off your computer and any attached devices.
2. Turn on all attached devices; then turn your computer
on.
3. When you see Press F1 For Configuration/Setup,
press the F1 key.
4. When the Configuration/Setup Utility menu appears,
select Start Options.
14
Netfinity Server HMM
5. Select Startup Sequence from the Start Options
menu.
6. Note the device selected as the First Startup Device.
Later, you must restore this setting.
7. Select CD ROM as the First Startup Device.
8. Press Esc two times to return to the
Configuration/Setup Utility menu.
9. Select Save Settings and follow the prompts.
10. Place the IBM Enhanced Diagnostics CD in the
CD-ROM drive.
11. Select Exit Setup and follow the prompts. The
diagnostics will load. Follow the instructions on the
screen to run the diagnostics.
Important Information
When you finish running diagnostics and utilities,
remove the CD from the CD-ROM drive and turn the
computer off. You must restore the First Startup
Device back to the original setting. Use steps 2 on
page 14 through 9 of the above procedure to do this.
To start the IBM Enhanced Diagnostics using the
diagnostic diskette, do the following:
1. Turn off your computer and any attached devices.
2. Insert the IBM Enhanced Diagnostics diskette into
diskette drive A.
3. Turn on all attached devices; then turn your computer
on.
4. Follow the instructions on the screen.
Other Programs on the IBM Enhanced
Diagnostics CD and Diskette: The IBM
Enhanced Diagnostics CD and diskette also contain utility
programs designed to provide information about your
computer hardware and the way it is configured. This
information might be useful in helping to isolate problems
related to the operating system and device drivers.
Other Diagnostic Programs on the
Ready-to-Configure Utility Program CD:
The
Ready-to-Configure Utility Program CD that comes with
your computer also contains diagnostic programs designed
specifically for certain operating environments (Windows
95 and Windows NT). Because these versions work with
the operating system, they not only test the hardware, but
also analyze certain software components of your
computer. They are especially useful in isolating problems
related to the operating system and device drivers.
Netfinity 8655 - Type 8655
15
Installing Files from Option Diskettes
An optional device or adapter might come with a diskette.
Diskettes that are included in option packages usually
contain files that the system needs for recognizing and
activating the options. Until you install the necessary files,
the new device or adapter might cause error messages.
If your optional device or adapter comes with a diskette,
you might need to install some configuration (.CFG) files or
diagnostic files (.EXE or .COM) from the diskette to your
hard disk. Refer to the documentation that comes with the
option to see if you need to install files.
16
Netfinity Server HMM
Features
The following list summarizes the features of the Netfinity
3500-M10 - Type 8655.
Microprocessor
Ÿ
Ÿ
Intel Pentium III microprocessor
512 KB L2 cache memory
Memory
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Four 3.3 V, synchronous, 168-pin, dual in-line
memory module (DIMM) sockets
Installed: synchronous dynamic random access
memory (SDRAM) error correcting code (ECC), 100
MHz DIMMs.
Expandable to 1 GB of SDRAM
Support for:
– 64 MB, 128 MB, and 256 MB DIMMs in either
single-sided or double-sided configurations
– DIMM heights up to 2.5 inches
Flash memory for system programs
Internal Hard Disk Drives
Ÿ
Ÿ
Standard: One SCSI hard disk drive
Maximum SCSI devices: Four slimline hard disk
drives
Removable Media Drives
Ÿ
Ÿ
Standard: One 3.5-inch, 1.44 MB diskette drive
Maximum: One diskette drives and one tape backup
CD-ROM Drive
Ÿ
One IDE CD-ROM drive
Expansion
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Six drive bays
Six expansion slots (one dedicated AGP, four
dedicated PCI, and one shared ISA/PCI)
Support for PCI/ISA Plug and Play adapters
Support for dual microprocessors
Support for additional internal and external SCSI
devices
Support for 3.5-inch, 1.44 MB diskette drive; internal
tape drive
Support for IBM Netfinity ServeRAID adapter
Power
Ÿ
Ÿ
Ÿ
330 W, 115/230 V ac, 50/60 Hz
Automatic ac voltage sensing
Built-in overload and surge protection
Intel, MMX, Pentium, Pentium II, and Pentium III are trademarks
or registered trademarks of Intel Corporation.
Netfinity 8655 - Type 8655
17
Ÿ
Advanced Power Management
Security
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Power-on and administrator passwords
Lockable cover
Bolt-down capability
Chassis-intrusion detection
Startup sequence control
Startup without diskette drive, keyboard, or mouse
Unattended start mode
Control access to diskette, hard disk, serial port,
parallel port
Integrated functions
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ethernet controller
– 10Base-T and 100Base-TX connectivity
ECP/EPP parallel port
Two 16550 UART serial ports
Two USB ports
Mouse port
Keyboard port
Monitor port (on graphics adapter)
Ethernet RJ-45 port
System Management
Ÿ
Ÿ
Ÿ
Ÿ
RPL (remote program load) and DHCP (dynamic host
configuration protocol)
Update POST and BIOS over the network
Automatic power-on startup sequence
Remote reset from LAN
Operating Systems (Supported)
Ÿ
Ÿ
Ÿ
Ÿ
Microsoft Windows NT Server Version 4.0
Novell Netware Version 4.x or 5.x
SCO UnixWare
OS/2 WARP Server SMP
The preceding information covers a variety of models. For
a listing of features for your specific model, refer to the
System Summary screen in the Configuration/Setup Utility
program. For more information, see “Viewing the System
Summary” on page 36.
18
Netfinity Server HMM
Using the Configuration/Setup Utility
Program
The Configuration/Setup Utility program is stored in the
EEPROM (electrically erasable programmable read-only
memory) of your server. You can use the
Configuration/Setup Utility program to view and change the
configuration and setup of your server, regardless of which
operating system you are using. However, the settings
you select in your operating system might override any
similar settings in the Configuration/Setup Utility program.
The following is a brief description of the categories that
appear in the main menu of the Configuration/Setup Utility
program.
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
System Summary
Product Data
Devices and I/O Ports
Start Options
Date and Time
System Security
Advanced Setup
ISA Legacy Resources
Power Management (Default setting is disable, do not
change.)
For common task, refer to the following:
Ÿ
Ÿ
Ÿ
Ÿ
“Starting and using the program” on page 20, which
contains information about starting, using, and exiting
the Configuration/Setup Utility.
“Overview” on page 23, which contains descriptions
of the configuration and setup options by categories.
“Instructions for common procedures” on page 36,
which contains more detailed instructions and
information for performing some of the more common
configuration tasks.
“Quick reference for network-related settings” on
page 49, which contains concise step-by-step
instructions for enabling network-related settings for
your server.
Netfinity 8655 - Type 8655
19
Starting and using the program
To start the Configuration/Setup Utility program:
1. Turn on your server. If your server is already on
when you start this procedure, you must shut down
the operating system, turn off the server, wait a few
seconds until all in-use lights go off, and restart the
server. (Do not use Ctrl+Alt+Del to restart the
server.)
2. When the Configuration/Setup Utility program prompt
appears in the lower left corner of the screen during
startup, press F1. (The Configuration/Setup Utility
program prompt appears on the screen for only a few
seconds. You must press F1 quickly.)
3. If you have not set an administrator password, the
Configuration/Setup Utility program menu appears on
the screen. If you have set an administrator
password, the Configuration/Setup Utility program
menu will not appear until you type your administrator
password at the password prompt and press Enter.
See “Understanding the power-on password” on
page 37 and “Understanding the administrator
password” on page 40 for more information.
The menu you see on your server might look slightly
different from the menu shown here, but it will operate the
same way.
Configuration/Setup Utility
Select Option:
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
System Summary
Product Data
Devices and I/O Ports
Start Options
Date and Time
System Security
Advanced Setup
ISA Legacy Resources
Power Management
Save Settings
Restore Settings
Load Default Settings
Exit Setup
20
Netfinity Server HMM
Viewing and changing settings:
The
Configuration/Setup Utility program menu lists items that
identify system configuration topics. If a bullet (Ÿ) appears
beside a menu item, then an additional menu is available.
If a right arrowhead (5) appears beside a menu item, then
a change to that item has been made or the
Configuration/Setup Utility program detected an error and
attempted to correct it. Also, an additional menu might
follow a menu item with a 5 beside it. If an asterisk (*)
appears next to a menu item, it indicates a system
resource conflict. Resolve this conflict before exiting from
the Configuration/Setup Utility program so that your server
will function properly.
When working with the Configuration/Setup Utility program
menu, you must use the keyboard. Refer to the following
table for the keys used to accomplish various tasks.
Keys
Function
↑
Use these arrow keys to move between menu items until
the item you want is highlighted.
↓
← →
Use these arrow keys to display and toggle between
choices for a menu item.
Enter
Press this key to select a highlighted menu item.
Esc
Press this key to exit from a menu after viewing or making
changes to the settings in the menu.
+
Use this key in some menus to increase the numerical
value of a setting.
−
Use this key (the minus or hyphen key) in some menus to
decrease the numerical value of a setting.
0–9
Use these number keys in some menus to change the
numerical value of a setting.
F1
Press this key for help on a selected menu item.
F9
Press this key if you changed and saved the setting of a
selected menu item and you want to restore the setting that
was active before you made the change.
F10
Press this key to return the setting of a selected menu item
to a default value.
Note
Active keys are displayed at the bottom of each
screen; not all of the above keys are active with every
menu.
In the Configuration/Setup Utility program menus, the
configuration information you can change is enclosed in
brackets like these [ ]. You cannot change information
that is not surrounded by brackets.
Saving Configuration Settings: In most cases,
when you add or remove hardware from your server or
erase passwords, the BIOS (basic input/output system)
detects the changes and then updates the configuration
automatically. Although the server changes the
configuration settings automatically, you must save these
changes in the Configuration/Setup Utility program for the
new configuration to take effect. If you do not save the
Netfinity 8655 - Type 8655
21
new settings, your operating system will not start. To save
the configuration after adding or removing hardware, or
erasing passwords, complete the following steps.
1. When you turn on the server, an error message
indicating that a configuration change has occurred
appears approximately 30 seconds after the memory
count numbers stop cycling in the top-left corner of
the screen. When the configuration error message
disappears, the POST Startup Errors screen appears,
and you are prompted to Continue or Exit Setup.
Select Continue. (If you select Exit Setup, you will
get another error message.)
2. The Configuration/Setup Utility program menu
appears with a right arrowhead (5) next to the menu
category in which the configuration change has
occurred. Select this menu item if you want to view
the new configuration settings, and then press Esc to
return to the Configuration/Setup Utility program
menu.
3. Select Save Settings from the Configuration/Setup
Utility program menu.
4. Press Esc to exit from the Configuration/Setup Utility
program, and follow the instructions on the screen.
Exiting from the program: When you finish
viewing or changing settings in the Configuration/Setup
Utility program, follow these steps to exit from the program:
1. Press Esc to return to the Configuration/Setup Utility
program menu. (Depending on where you are in the
program, you might have to press Esc several times
to get back to the Configuration/Setup Utility program
menu.)
2. Before you exit from the Configuration/Setup Utility
program menu, select Save Settings if you want to
save all settings as they currently appear. If you do
not complete this step, your settings will not be
saved.
3. From the Configuration/Setup Utility program menu,
press Esc, and follow the instructions on the screen.
22
Netfinity Server HMM
Overview
The following list contains descriptions of the configuration
options according to category.
System Summary: If you select System Summary
from the Configuration/Setup Utility main menu, you can
view the following information about the features of your
server. The Configuration/Setup Utility program changes
this information automatically if you add or remove options,
unless otherwise stated.
Processor Indicates the type of microprocessor.
Processor Speed Indicates the microprocessor internal
clock speed.
Dual Processor Indicates whether a second
microprocessor is installed.
L2 Cache Size Indicates the amount of cache memory in
Kilobytes. Cache memory is special buffer
storage that holds frequently used
instructions and data, and works faster than
main memory.
Cache State Indicates the state of cache memory, enabled
or disabled.
System Memory Indicates the amount of synchronous
dynamic random access memory (SDRAM).
Memory Type Indicates the type of memory, such as
nonparity or error checking and correction
(ECC).
Video Controller Indicates the type of video controller,
which processes images on your monitor.
Ethernet Support Indicates the type of Ethernet controller,
if installed.
Audio Support Indicates the type of audio controller, if
installed.
SCSI Support Indicates whether SCSI support is enabled
or disabled.
Diskette Drive A Shows if diskette drive A is installed.
The default is: Drive A — 1.44 MB 3.5". To
specify the drive capacity, see Devices and
I/O Ports
Product Data: If you select Product Data from the
Configuration/Setup Utility main menu, you can view the
following information about your server model. The
Configuration/Setup Utility program changes this
information automatically if the EEPROM (electrically
erasable programmable read-only memory) or BIOS (basic
input/output system) code is upgraded.
Machine Type/Model Shows the type and model of the
server.
Flash EEPROM Revision Level Indicates the revision
level of the software installed in the
electrically erasable programmable read-only
memory (EEPROM).
Netfinity 8655 - Type 8655
23
Boot Block Revision Level Indicates the revision level of
the boot (startup) record that is flashed in at
manufacturing.
System Board Identifier Shows the ID number of the
system board.
System Serial Number Shows the serial number of the
server.
System UUID Shows a universally unique identifier for
your computer.
BIOS Date Shows the date of the Basic Input/Output
System code that contains such basic
hardware operations as interaction with
diskette drives, hard disk drives, and the
keyboard.
24
Netfinity Server HMM
Devices and I/O Ports: If you select Devices and
I/O Ports from the Configuration/Setup Utility main menu,
you can view and, in some cases, change device or port
settings.
Note
The specific device options might vary, depending on
the computer model.
You can change port assignments or disable ports if you
want to prevent unauthorized transmission of data to any
devices attached to the ports.
Mouse
You must select whether the mouse is
installed or not in this field.
Diskette Drive A If a drive is installed, this field shows the
diskette storage capacity of the drive. If you
change or add a diskette drive, you might
need to use this option to set the correct
type.
Diskette Drive B If a drive is installed, this field shows the
diskette storage capacity of the drive. If you
change or add a diskette drive, you might
need to use this option to set the correct
type.
Serial Port Setup for Serial Port A Address, Serial Port
A IRQ, Serial Port B Address, and Serial
Port B IRQ The Serial Port Setup menu
shows the addresses and interrupts for the
built-in serial ports. If you add adapter cards
with serial ports, an error message will notify
you if you have an address conflict among
the serial ports. Ensure that each serial port
has a different address. If you change serial
port addresses in this menu, you might also
need to make changes in the software that
uses serial ports. For instructions on
changing your software, see the user's guide
or online information that comes with the
software.
USB Setup, USB Support, USB Keyboard/Mouse
Support, The USB Setup menu presents
options to enable or disable the Universal
Serial Bus feature. Select Autodetect for
USB Keyboard/Mouse Support if you want
this support to be enabled when a USB
keyboard or a USB mouse is detected after
the computer is started. Select Disabled if
you will not be using a USB keyboard or
USB mouse.
Parallel Port Setup, Parallel Port, Parallel Port Mode,
Parallel Port Extended Mode, Parallel Port
Extended Mode DMA, and Parallel Port
IRQ. The Parallel Port Setup menu shows
Netfinity 8655 - Type 8655
25
the address, mode, interrupt, and other
settings for the built-in parallel port. The
parallel port address can also be set to
Disabled if you want to prevent unauthorized
transmission of data to devices attached to
the port. If you add adapter cards with
parallel ports, an error message will notify
you if you have an address conflict among
the parallel ports. Ensure that each parallel
port has a different address. If you change
parallel port addresses in this menu, you
might also need to make changes in the
software that uses parallel ports. For
instructions on changing your software, see
the information that comes with the software.
If the Parallel Port field is not set to
Disabled, you can choose an operational
mode for the parallel port. You can choose
either Standard mode or one of the extended
modes (ECP, EPP, ECP and EPP, or
Bidirectional). In standard mode, you are
limited to write-only (unidirectional) mode.
The extended modes are bidirectional and
will increase the efficiency of your parallel
port; however, the extended modes use
recent technology, which is not supported by
some hardware. The extended modes are:
Ÿ ECP: The extended capabilities port
(ECP) mode provides higher speed data
transfers than the Standard mode. The
ECP mode is used for high-speed
printers and other devices.
Ÿ EPP: The enhanced parallel port (EPP)
mode also provides high speed data
transfers. The EPP mode is used for
LAN adapters, disk drives, and tape
backups.
Ÿ ECP and EPP: This mode combines
the capabilities of the Extended
Capabilities Port and Enhanced Parallel
Port modes. Select this mode if you
have both ECP and EPP devices
connected to the parallel port.
Ÿ Bidirectional: This mode is used for
data transfer to other computers and
supported devices.
The Parallel Port Extended Mode DMA field
shows the channel assignment for direct
memory access (DMA). The parallel port
can use DMA data transfer when the
extended mode is set to either ECP or ECP
and EPP.
The Parallel Port IRQ field shows the
interrupt request number.
26
Netfinity Server HMM
Video setup
Video Controller
Video Memory
Video Aperature
Primary Display
Palette Snooping
Video Interrupt The Video Setup menu
displays the type of video controller, the
amount of video memory, and the size of the
video aperture, if applicable. You can also
enable or disable Video interrupt.
Enable Video Interrupt if you are using an
application that requires this support.
IDE Drives Setup
IDE CD-ROM The IDE Drives Setup menu
displays the CD-ROM drive that either is
already installed or can be installed in your
server.
If a CD-ROM drive is installed, it shows the
selectable performance. The performance
indicates the speed at which the drive will
transfer data. To get better disk
performance, run the CD-ROM drive in High
Performance mode.
If an IDE CD-ROM drive is set to High
Performance mode, you can enable Drive
Prefetch for maximum drive performance.
Note
IDE CD-ROM devices and some
operating systems might not work
properly with the Drive Prefetch feature
enabled.
SCSI Setup
SCSI Support You can use the SCSI
support menu to enable or disable SCSI
support.
Ethernet Setup
Ethernet Support
Network Boot
MAC Address You can use the Ethernet
Setup menu to enable or disable the
Ethernet feature and view or change related
settings.
Note
If you install an optional network
adapter, you must disable Ethernet
support.
Netfinity 8655 - Type 8655
27
Start Options:
If you select Start Options from the
Configuration/Setup Utility main menu, you can view and
change settings for device startup sequence, keyboard
speed, virus detection, various power-on options, and other
features of your server.
Startup Sequence, Primary Startup Sequence,
Automatic Power On Startup Sequence,
Error Startup Sequence The Startup
Sequence menu presents options to specify
the order in which the server searches
devices for the operating system files when
you start up the server. Primary Startup
Sequence: Your server has a default primary
startup sequence. Use this option if you
want to view or change the sequence.
Automatic Power On Startup
Sequence:Select Enabled for this option if
you want to use a different startup sequence
when your system is started using automatic
power-on features. Error Startup Sequence:
Select Disabled for this option if you want to
automatically start the Configuration/Setup
Utility whenever a POST error occurs.
Select another option if you want the system
to bypass the Configuration/Setup Utility and
use a different startup sequence when a
POST error occurs. You will still be able to
access the Configuration/Setup Utility using
the F1 key or the POST error menu.
dt.Keyboard NumLock State
This option indicates whether or not the Num
Lock feature on the keyboard turns on
automatically each time you start up the
server. When NumLock is set to On, the
keys on the keypad act as numeric keys.
When NumLock is set to Off, the keys on the
keypad act as cursor keys.
Keyboard Speed This option indicates the speed at which
your keyboard responds when you hold
down a key (typematic rate). The Normal
rate is 10 characters per second. The fast
rate is 30 characters per second.
Disketteless Operation When this option is enabled, the
server can start up and run without a
diskette drive.
Note
To disable diskette drive access, see the
System Security option on the
Configuration/Setup Utility main menu.
28
Netfinity Server HMM
Keyboardless Operation Mode When this option is
enabled, the server can start up and run
without a keyboard. If you enable this
option, you must disable your power-on
password, which can be done using the
System Security option on the
Configuration/Setup Utility main menu.
Power-On Self-Test Use this option to set the level of
power-on self testing (Quick or Enhanced)
that will be done during the power-on
sequence.
Note
The Quick setting reduces the amount of
testing; however, Quick setting is not
recommended when using an
unattended start mode.
Power on Logos Use this option to control whether or not
logos are displayed during the power-on
sequence.
Power On F1/Esc Option Use this option to control
whether or not the F1 and Esc key options
are displayed during the power-on sequence.
This setting does not affect the behavior of
these keys, only the display of the options.
Power On Status Use this option to control whether or not
power-on status indicators (such as memory
count and system check points) are
displayed during the power-on sequence.
This option also controls the power-on
beeps.
Virus Detection Use this option to specify whether you
want the virus checker that comes with the
server BIOS to check for viruses each time
you turn on your server. When virus
detection is enabled, your server checks the
master boot record to see if the information
has changed since the last time you turned
on the server. If the information has
changed, the BIOS will display a message
that warns that your system might contain a
virus.
Note
This option does not have an effect on
the supplied anti-virus program or on
additional virus checking programs you
may have purchased. It also does not
remove viruses from your server.
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Date and Time: If you select Date and Time from
the Configuration/Setup Utility main menu, you can view
and change the date and time of the internal clock in your
server.
Time
Date
Time shows the time in a 12- or 24-hour
format. In a 24-hour 12 midnight is
00:00:00; 12 noon is 12:00:00; 1 p.m. is
13:00:00.
Date displays the set date in MM/DD/YYYY
format.
Note
Different countries have different date
formats.
System Security: If you select System Security
from the Configuration/Setup Utility main menu, you can
view and, in some cases, change the system security
settings for your server. You can use this menu to control
access to the hard disk and diskette drives. You can also
set, change, and delete power-on and administrator
passwords.
Enhanced Security If your model has the Enhanced
Security feature, this option on the System
Security menu shows the current setting for
enhanced security. Enhanced security can
be enabled or disabled only when you
update system programs, as further
explained under “Enabling and disabling
enhanced security” on page 45. Enhanced
security provides extra protection for your
administrator password and startup (boot)
sequence settings. When enhanced security
is enabled, your administrator password and
startup sequence are stored in a
highly-protected, nonvolatile, security
EEPROM module that is separate from
CMOS memory and the EEPROM module
that stores system programs. When your
administrator password and startup
sequence are locked in the security
EEPROM, they remain intact even if the
battery in your server expires or is removed
by someone.
Secure IDE Devices and Diskette Drives, IDE
Controller, Diskette Drive Access. Use this
option to enable or disable access to your
IDE CD-ROM drive. All IDE devices (such
as CD-ROM drives) attached to the IDE
controller can be disabled using the IDE
Controller field. Diskette drives attached to
the system board can be disabled using the
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Netfinity Server HMM
Diskette Drive Access field. If Diskette Write
Protect is enabled, diskette drives attached
to the system board or riser card will operate
in a read-only mode.
Power-On Password Use this option to set, change, or
delete a power-on password. You can also
set Password Prompt to On, Off, or Dual.
For additional information about the
power-on password, see “Understanding the
power-on password” on page 37.
Administrator Password Use this option to set, change,
or delete an administrator password. You
can also set Power-on password
changeable by user to No or Yes. For
additional information about the administrator
password, see “Understanding the
administrator password” on page 40.
Note
See important information about the
administrator password in
“Understanding the administrator
password” on page 40.
Adapter ROM Security If this option is set to Yes, the
keyboard will be locked during adapter ROM
initialization. This can be used in
conjunction with an administrator password
to prevent the use of adapter ROM-based
utility programs.
Advanced Setup:
If you select Advanced Setup
from the Configuration/Setup Utility main menu, you can
view and, in some cases, change settings for advanced
hardware features, including ROM shadowing, PCI control,
and Plug and Play Control. These settings must be
configured correctly; otherwise, your server might
malfunction.
Cache Control, Cache State, L2 Cache Size. The Cache
Control menu shows how much cache
memory is installed and lets you enable or
disable its use. Cache memory is special
buffer storage that holds frequently used
instructions and data, and works faster than
main memory. With cache memory enabled,
most of your programs will run faster. If you
run programs that require slower speeds,
you can disable cache memory to slow down
your server.
ROM Shadowing The ROM Shadowing menu shows
which system devices are using read-only
memory (ROM) shadowing. With ROM
shadowing, your server stores data from the
specified device in random access memory
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(RAM). Because your server can access
data in RAM faster than it can access data
from ROM, programs run faster when ROM
shadowing is enabled. If you install an
adapter that has its own ROM, you can
enable the ROM shadowing option for that
adapter to speed up its performance.
Note
The ROM Shadowing option might not
work on adapters that use
memory-mapped I/O, such as network
adapters.
PCI Control, PCI Adapter Reset, PCI Parity, Network
Adapters, Mass Storage Adapters, Display
Adapters, Multimedia Devices,
Communication Adapters, Serial
Adapters. Use PCI control to enable or
disable PCI parity and bus mastering for the
PCI adapters installed in your server. PCI
Adapter Reset can be enabled or disabled.
PCI parity allows parity checking of data
across the PCI bus. Some adapters do not
generate parity and will require the PCI
Parity option be set to Disabled. Bus
mastering lets installed bus master PCI
adapters process information without using
the microprocessor.
Note
The default bus master setting for all
devices is enable. Do not change this
setting. Some devices or adapters
might not work properly if the bus
master function is enabled when the
system is restarted.
The PCI Control Menu is Setup allows you to
disable bus mastering for any device that is
displayed on the menu. Devices not
displayed on the menu cannot be disabled.
Note
If PCI adapters do not operate properly,
you might need to disable the PCI Bus
Master option.
Plug and Play Control, Set Device Node, Address
Decode, Plug and Play Operating System.
Use Plug and Play Control to change certain
settings for Plug and Play devices. Set
Device Node: When this option is disabled,
programs will not be able to make changes
to the power-on configuration. Address
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Netfinity Server HMM
Decode: Most Plug and Play adapters use
16-bit address decoding. If you are
experiencing problems with a Plug and Play
adapter, changing the address decode
setting to 10-bit might fix the problem. Plug
and Play Operating System: Select Yes for
this option if you are experiencing POST
errors numbered 185x and your startup
operating system is Plug and Play compliant.
See your operating system documentation to
determine if your operating system supports
this function.
Processor Speed Control, Processor ID, Processor
Updating, Processor Serial Number
Access. If you install a microprocessor, use
this option to set the microprocessor speed.
Ensure that you set the correct speed. If
you select a speed that is faster than the
microprocessor supports, unpredictable
results might occur. The Processor ID is
displayed. Enabling or disabling Processor
Updating determines whether the BIOS will
apply microprocessor updates when the
server starts. Enabling or disabling
Processsor Serial Number Access
determines whether the microprocessor
serial number can be accessed (queried) by
websites on your intranet or the internet. For
example, you would enable this function if
your company uses it to track assets.
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ISA Legacy Resources: If you select ISA Legacy
Resources from the Configuration/Setup Utility main menu,
you can configure non-Plug and Play adapters, which are
not automatically detected by your server. You must
identify the following ISA Legacy resources as dedicated to
your new adapter so the BIOS does not attempt to assign
them to Plug and Play adapters:
Ÿ
Ÿ
Ÿ
Ÿ
Memory Resources
I/O Port Resources
DMA Resources
Interrupt Resources
Each of the options on the ISA Legacy Resources menu
opens another menu.
Memory Resources Use Memory Resources to allocate
system memory regions for an adapter. The
menu lists the hexadecimal addresses of the
available memory regions. You allocate
memory to an adapter by selecting the ISA
Resource setting for an available
hexadecimal address. Be sure to read the
documentation that comes with your adapter.
You might need to make changes to the
adapter to accommodate the selections you
make for Memory Resources. For example,
you might have to move jumpers or switches
on the adapter, or make changes to the
software that comes with the adapter.
I/O Port Resources Use I/O Port Resources to allocate
input/output ports for an adapter. The menu
lists the hexadecimal addresses of the
available I/O ports. You allocate I/O ports to
an adapter by selecting the ISA Resource
setting for an available hexadecimal address.
Be sure to read the documentation that
comes with your adapter. You might need to
make changes to the adapter to
accommodate the selections you make for
I/O Port Resources. For example, you might
have to move jumpers or switches on the
adapter, or make changes to the software
that comes with the adapter.
DMA Resources Use DMA Resources to allocate direct
memory access (DMA) channels for an
adapter. The menu lists the channel
assignments for DMA, which allows I/O
devices to transfer data to and from memory.
You allocate DMA channels to an adapter by
selecting the ISA Resource setting for an
available channel. Be sure to read the
documentation that comes with your adapter.
You might need to make changes to the
adapter to accommodate the selections you
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Netfinity Server HMM
make for DMA Resources. For example,
you might have to move jumpers or switches
on the adapter, or make changes to the
software that comes with the adapter.
Interrupt Resources Use Interrupt Resources to allocate
interrupt requests (IRQs) for an adapter.
The menu lists the system IRQs and their
functions. You allocate IRQs to an adapter
by selecting the ISA Resource setting for an
available IRQ. Be sure to read the
documentation that comes with your adapter.
You might need to make changes to the
adapter to accommodate the selections you
make for Interrupt Resources. For example,
you might have to move jumpers or switches
on the adapter, or make changes to the
software that comes with the adapter.
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Power Management
Important
The power management default setting is disable. Do
not change this setting Changing this setting may
cause system problems and BIOS problems.
Instructions for common procedures
The following information is step-by-step instructions for
some of the more common configuration and setup
procedures for your server.
Viewing the System Summary: You can use
the Configuration/Setup Utility program to view a summary
of the options and features in your server. To view the
system summary:
1. Start the Configuration/Setup Utility program (see
“Starting and using the program” on page 20).
2. Select System Summary from the
Configuration/Setup Utility program menu. The
System Summary screen appears.
Depending on your model and configuration, your
screen might appear slightly different from the one
shown here.
System Summary
Processor
Processor Speed
Dual Processor
L2 Cache Size
Cache State
System Memory
Memory Type
Video Controller
Ethernet Support
Audio Support
SCSI Support
Diskette Drive A:
Diskette Drive B:
IDE Hard Disk Drive 0
IDE CD-ROM Drive 1
IDE CD-ROM Drive 2
IDE Hard Disk Drive 3
1
Pentium III
500 MHz1
Enabled
512 KB
Enabled
128 MB
ECC
S3
Enabled
Enabled
Enabled
1.44 MB, 3.5"
Not Installed
Not Installed
Installed
Not Installed
Not Installed
MHz only denotes the internal clock speed of the
microprocessor, not application performance; many factors
affect application performance.
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Netfinity Server HMM
Setting the date and time: Your server has an
internal clock that maintains the date and time. A battery
keeps the clock active when you turn off the server.
To set the date and time:
1. Start the Configuration/Setup Utility program (see
“Starting and using the program” on page 20).
2. Select Date and Time from the Configuration/Setup
Utility program menu.
3. Type the date and time in the appropriate fields.
4. Press Esc to return to the Configuration/Setup Utility
program menu.
5. Before you exit from the program, select Save
Settings from the Configuration/Setup Utility program
menu and press Enter.
6. To exit from the Configuration/Setup Utility program,
press Esc and follow the instructions on the screen.
Your operating system might also have a function for
setting the date and time. Refer to your operating system
documentation for more information.
Understanding the power-on password:
The
power-on password feature deters unauthorized persons
from gaining access to the information stored in your
server. You do not need to set a power-on password, but
doing so allows you to control who can use your server.
When a power-on password is set, you must type the
password at a prompt that appears as the server starts.
When you set the power-on password, you can choose
one of three password prompt modes:
On
Off
In password prompt On mode, you are
prompted for the power-on password when
you turn on the server. Until the correct
password is entered, the operating system
will not start, and the keyboard will remain
locked. If you have a mouse connected to
the mouse port, it also will remain locked. If
you have a mouse connected to a serial
port, it will be activated when the server is
started, regardless of whether a password is
set.
In password prompt Off mode (sometimes
referred to as unattended start mode), you
are not prompted to enter your power-on
password when you turn on the server. The
server will start the operating system.
However, if you have a mouse connected to
the mouse port, refer to the following text
box.
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Important information
This information applies only to those
who are running Windows NT Server
and have a mouse connected to the
mouse port; a serial mouse is not
affected by the password prompt Off
mode.
The password prompt Off mode
prevents the server from detecting that a
mouse is attached. Because the mouse
device driver will not be loaded
automatically through the CONFIG.SYS
or AUTOEXEC.BAT files in this mode,
an error message that the mouse port is
disabled will appear and the server will
halt. To enable the operating system to
load without displaying the error
message, do the following:
When the server is started and the
mouse port disabled error message
appears, type either your power-on
or administrator password to enable
the keyboard. Then use the
keyboard to put a check mark in
the Do not display this message
in the future check box.
Once the operating system starts in
password prompt Off mode, the keyboard
will remain locked. If you have a mouse
connected to the mouse port, it also will
remain locked.
Although you are not prompted to type a
password in this mode, you can type either
your power-on or administrator password
anytime after POST has completed, even
after the operating system has loaded. If
you type a password, the keyboard will
unlock, but the mouse connected to the
mouse port will remain disabled.
If a power failure occurs, the server will
automatically restart and resume operating in
this mode when power is restored, without
operator intervention.
Note
The password prompt Off mode does
not support any locally or remotely
scheduled shutdowns or restarts.
Therefore, do not use a power-on
wakeup or lockout function.
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Netfinity Server HMM
Dual
In the password prompt Dual mode, the
startup behavior of the server depends on
whether the computer is started from the
computer power switch or by an unattended
method, such as a modem or timer.
If you start the server by using the power
switch, the computer operates the same as it
does in password prompt On mode. Refer
to page 37 for further information.
If the server is started by an unattended
method, such as remotely over a LAN, the
server operates the same as it does in
password prompt Off mode. Refer to page
37 for further information.
If both a power-on and administrator password are set, you
can type either password at the password prompt that
appears as you start your server. However, if you want to
change any settings in the Configuration/Setup Utility
program, you must type your administrator password at the
password prompt that appears when you try to access the
Configuration/Setup Utility program. If you type your
power-on password at this prompt, you will be able to view
limited information in the Configuration/Setup Utility
program, but you will not be able to change any settings.
The password does not appear on the screen as you type
it. If you type the wrong password, you receive a screen
message telling you so. If you type the wrong password
three times, you must turn the server off and start again.
When you type the correct password, the keyboard and
mouse will unlock, and the server will begin normal
operation.
Setting and changing a power-on password:
Use the Configuration/Setup Utility program to set or
change a power-on password. You can use any
combination of up to seven characters (A–Z, a–z, and 0–9)
for this password.
Important
Keep a record of your power-on password in a secure
place. When a power-on password has been set, you
cannot activate the keyboard and mouse without first
using the password. If you lose or forget your
password, you cannot change or delete it without
removing the server cover and moving a jumper on
the system board. Refer to “Erasing a lost or
forgotten administrator password” on page 43 for
further information.
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To set or change a power-on password:
1. Start the Configuration/Setup Utility program (see
“Starting and using the program” on page 20).
2. Select System Security from the Configuration/Setup
Utility program menu.
3. Select Power-On Password.
4. Type your password and press Down Arrow (↓).
5. Type your password again.
6. At Password Prompt, select Off, On, or Dual. Press
Left Arrow (←) or Right Arrow (→) to toggle between
selections.
7. Select Change Power-On Password, and follow the
instructions on the screen.
8. Press Esc twice to return to the Configuration/Setup
Utility program menu.
9. Before you exit from the program, select Save
Settings from the Configuration/Setup Utility program
menu.
10. To exit from the Configuration/Setup Utility program,
press Esc and follow the instructions on the screen.
Deleting a power-on password: Use the
Configuration/Setup Utility program to delete a power-on
password.
To delete a power-on password:
1. Start the Configuration/Setup Utility program (see
“Starting and using the program” on page 20).
2. Select System Security from the Configuration/Setup
Utility program menu.
3. Select Power-On Password.
4. Select Delete Power-On Password and follow the
instructions on the screen.
5. Press Esc twice to return to the Configuration/Setup
Utility program menu.
6. Before you exit from the program, select Save
Settings from the Configuration/Setup Utility program
menu.
7. To exit from the Configuration/Setup Utility program,
press Esc and follow the instructions on the screen.
Understanding the administrator password
Important
When enhanced security is enabled, it is vital that you
keep a record of your administrator password in a
secure place. If you forget or lose the administrator
password, the system board in your server must be
replaced in order to regain access to the
Configuration/Setup Utility program. For more
information on Enhanced Security, see “Enhanced
security” on page 43.
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Netfinity Server HMM
Setting an administrator password deters unauthorized
persons from changing settings in the Configuration/Setup
Utility program. When an administrator password is set,
you can change settings in the Configuration/Setup Utility
program only after typing the administrator password at the
password prompt that appears when you try to access the
Configuration/Setup Utility program.
If you are responsible for maintaining the settings of
several servers, you might want to set an administrator
password.
When you set an administrator password, a password
prompt appears each time you try to access the
Configuration/Setup Utility program. The password does
not appear on the screen as you type it. If you type the
wrong password, you receive a screen message telling you
so. If you type the wrong password three times, you must
turn the server off and start again. When you type the
correct password, the Configuration/Setup Utility program
menu appears.
If both a power-on and administrator password are set, you
can type either of the passwords at the password prompt
that appears as you start your server. However, if you
want to change any settings in the Configuration/Setup
Utility program, you must type your administrator password
at the password prompt that appears when you try to
access the Configuration/Setup Utility program. If you type
your power-on password at this prompt, you will be able to
view limited information in the Configuration/Setup Utility
program, but you will not be able to change any settings.
Setting or changing an administrator password:
Use the Configuration/Setup Utility program to set or
change an administrator password. You can use any
combination of up to seven characters (A–Z, a–z, and 0–9)
for the password.
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Important
Keep a record of your administrator password in a
secure place. If you lose or forget the administrator
password, you will not be able to access the
Configuration/Setup Utility program, and you will not
be able to erase and reset an administrator password.
If you lose or forget your password, you must
complete one of the following steps in order to regain
access to the Configuration/Setup Utility program:
1. If enhanced security is disabled (default setting),
you must remove the server cover and move a
jumper on the system board. (Refer to “Erasing
a lost or forgotten administrator password” on
page 43 for further information.)
2. If enhanced security is enabled, you must replace
the system board in your server.
To set or change an administrator password:
1. Start the Configuration/Setup Utility program (see
“Starting and using the program” on page 20).
2. Select System Security from the Configuration/Setup
Utility program menu.
3. Select Administrator Password.
4. Type your password and press Down Arrow (↓).
5. Type your password again.
6. At Power-On Password Changeable by User, select
Yes or No. Press Left Arrow (←) or Right Arrow (→)
to toggle between selections. (If you select Yes and
an administrator password is set, the power-on
password can be changed without having to enter the
administrator password. If you select No and an
administrator password is set, the power-on password
cannot be changed unless the administrator password
is entered.)
7. Select Change Administrator Password and follow
the instructions on the screen.
8. Press Esc until you return to the Configuration/Setup
Utility program menu.
9. Before you exit from the program, select Save
Settings from the Configuration/Setup Utility program
menu.
10. To exit from the Configuration/Setup Utility program,
press Esc and follow the instructions on the screen.
Deleting an administrator password: Use the
Configuration/Setup Utility program to delete an
administrator password.
To delete an administrator password:
1. Start the Configuration/Setup Utility program (see
“Starting and using the program” on page 20).
2. Select System Security from the Configuration/Setup
Utility program menu.
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Netfinity Server HMM
3. Select Administrator Password.
4. Select Delete Administrator Password and follow
the instructions on the screen.
5. Press Esc until you return to the Configuration/Setup
Utility program menu.
6. Before you exit from the program, select Save
Settings from the Configuration/Setup Utility program
menu.
7. To exit from the Configuration/Setup Utility program,
press Esc and follow the instructions on the screen.
Erasing a lost or forgotten administrator
password: This section applies to lost or forgotten
administrator passwords that are not protected by
enhanced security. For information on lost or forgotten
passwords that are protected by enhanced security, refer
to “Erasing a lost or forgotten administrator password
protected by enhanced security” on page 46.
If you have lost or forgotten your administrator password
and enhanced security is disabled, you must remove the
server cover and move the CMOS Clear jumper (also
referred to as the password jumper) on the system board
in order to erase the password so that you can regain
access to the Configuration/Setup Utility program.
See “Erasing lost or forgotten passwords” on page 122 for
the procedure to erase the password.
Important
If you move the CMOS Clear jumper, you will lose all
setup data stored in the server, and you will need to
reconfigure the server. Use the Configuration/Setup
Utility program to reconfigure the server and to set a
new password.
Enhanced security:
By default, your administrator
password is stored in CMOS memory. CMOS memory is
battery-powered memory that stores your configuration,
setup, and security settings. The information stored in
CMOS remains there for the life of the battery, as long as
the battery is not removed.
Your server has an enhanced security feature that
provides extra protection for your administrator password,
as well as your startup (boot) sequence settings. With
enhanced security, your administrator password and
startup sequence are stored in a highly-protected,
nonvolatile, security EEPROM module that is separate
from CMOS memory and the EEPROM module that stores
system programs. When your administrator password and
startup sequence are locked in the security EEPROM, they
remain intact even if the battery in your server expires or is
removed by someone.
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Enhanced security can be enabled or disabled only when
you update system programs. The procedure for enabling
enhanced security is explained under “Enabling and
disabling enhanced security” on page 45.
If enhanced security is enabled and you have not set an
administrator password, your server will operate as if
enhanced security were disabled. If enhanced security is
enabled and you have set an administrator password, your
server will operate as follows:
Ÿ
Ÿ
Ÿ
Ÿ
44
The contents of the security EEPROM (your
administrator password and startup sequence) will be
protected from failure of the battery and CMOS
memory.
The security EEPROM will be protected from
unauthorized access because it locks after your
server is turned on and the system programs have
completed their startup routine. Once it is locked, the
security EEPROM cannot be read from or written to
by any software application or system software until
the server is turned off and back on again. In a
networking environment, this might prevent certain
functions from being performed remotely on your
server.
There is an extra measure of protection for the
system programs in your server. Normally, the entire
contents of the system programs EEPROM is write
protected with a soft lock. A soft lock allows the
POST/BIOS update utility to function in a network
environment. Enhanced security adds a hard lock.
With a hard lock, when your server is turned on and
the system programs startup routine is completed, the
POST/BIOS update utility is locked and cannot be
unlocked until the server is turned off and back on
again and the administrator password is entered.
Note that in a networking environment this prevents
the system programs in your server from being
updated remotely. Someone must be present at your
server to turn it on and off in order to unlock the
POST/BIOS update utility.
A chassis-intrusion feature will alert you if the cover of
your server has been removed. This feature will work
if your server is on or off when the cover is removed.
If the cover has been removed, a prompt for your
administrator password will appear on the screen, and
your server will remain in a halted state until your
administrator password is entered.
As with nonenhanced security, your configuration
settings are protected. The settings cannot be
changed in the Configuration/Setup Utility program
until your administrator password is entered. This
means that any changes in server hardware that are
detected by the system programs in your server, such
as removal of a memory DIMM, will generate a
Netfinity Server HMM
configuration error until the administrator password is
entered.
Enabling and disabling enhanced security:
Enhanced security can be enabled or disabled only when
you update the system programs in your server.
To enable or disable enhanced security:
1. Insert a system programs update diskette into drive A
in your server. System programs updates are
available on the World Wide Web at
http://www.ibm.com/pc/support/.
2. Turn on the server. If it is on already, you must turn
it off and back on again.
3. The update begins, your server halts, and you are
prompted for your administrator password (if you have
set an administrator password). The server remains
in a halted state until you enter the administrator
password.
4. When you enter the administrator password, the
update diskette will continue to run, and you are given
the option of enabling or disabling enhanced security.
Your choice is automatically recorded in the System
Security menu of the Configuration/Setup Utility
program.
Setting, changing, and deleting an administrator
password protected by enhanced security: To
set, change, or delete an administrator password protected
by enhanced security, do the following:
1. Turn off all attached devices and the server.
2. Refer to “Disconnecting cables and removing the
cover” on page 74 for instructions on safety,
disconnecting all cables attached to the server, and
removing the server cover.
3. Locate the switch marked as 7 on the rocker switches
on the system board. Refer to the system board label
inside the server for the location of the switch. Move
the switch to the ON position. (To do this, push on
the ON side.)
4. Replace the cover and reconnect the cables.
5. Set, change, or delete your administrator password in
the Configuration/Setup Utility program. Refer to
“Setting or changing an administrator password” on
page 41 or “Deleting an administrator password” on
page 42 for instructions.
Note
You must know the administrator password to
change or delete it.
6. Disconnect all cables and remove the cover.
7. Move the switch back to the OFF position after you
have set, changed, or deleted your password.
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8. Replace the cover, reconnect the cables, and then
turn on the server.
Erasing a lost or forgotten administrator
password protected by enhanced security:
When enhanced security is enabled, it is vital that you
keep a record of your administrator password in a secure
place. If you forget or lose the administrator password, the
system board in your server must be replaced in order to
regain access to the Configuration/Setup Utility program.
Setting the startup sequence: Your server can
be started (or booted) from several devices including the
hard disk drive, diskette drive, CD-ROM drive, and from
the network. The startup program looks for these devices
in a selected sequence. The Configuration/Setup Utility
program is used to select the startup sequence.
Note
The hard disk drive is the default startup device when
no other devices are ready. It does not appear in the
choices provided by the Configuration/Setup Utility
program.
To set the startup sequence:
1. Start the Configuration/Setup Utility program (see
“Starting and using the program” on page 20).
2. Select Start Options from the Configuration/Setup
Utility program menu.
3. Select Startup Sequence from the Start Options
menu.
4. Select the sequence and devices from the choices
provided.
5. If Automatic Power On Startup Sequence is
Enabled, select the sequence and devices from the
choices provided.
6. Press Esc until you return to the Configuration/Setup
Utility program menu.
7. Before you exit from the program, select Save
Settings from the Configuration/Setup Utility program
menu and press Enter.
8. To exit from the Configuration/Setup Utility program,
press Esc and follow the instructions on the screen.
Understanding power management
Important
The power management default setting is disable. Do
not change this setting. Changing this setting may
cause system problems and BIOS problems.
Your server comes with built-in energy-saving capabilities.
You can view and change energy-saving settings using the
46
Netfinity Server HMM
Power Management menu in the Configuration/Setup Utility
program. This section describes the Power Management
features in your server and provides instructions for using
these features.
Attention
If a device, such as a monitor, does not have
power-management capabilities, it can be damaged
when exposed to a reduced-power state. Before you
make energy-saving selections for your monitor, check
the documentation that comes with your monitor to
see if it supports Display Power Management
Signaling (DPMS).
Setting power-management features: With Power
Management, the server and monitor (if a monitor is
attached and the monitor supports DPMS) can be set to go
into a reduced-power state if they are inactive for a
specified length of time.
Ÿ
Ÿ
Ÿ
Time to Low Power: With this option, you can
specify the amount of time that the server must be
inactive before Power Management options begin to
take effect. You can select from 5 minutes to 1 hour.
System Power: With this option, you can select On
if you want the server to remain on, or Off if you want
the server to shut down.
Display: With this option, you can select one of the
following reduced-power states:
– Standby: In this mode, the screen is blanked,
but the screen image is restored immediately
when any activity is detected.
– Suspend: In this mode, the monitor uses less
power than in Standby mode. The screen is
blanked, but the screen image is restored within
a few seconds after any activity is detected.
– Off: In this mode, the monitor power is turned
off. To restore power to the monitor, you must
press the monitor power switch. On some
monitors, you might have to press the power
switch twice.
If you select Off, you must specify the Time to
Display 'off'. You can select 5 minutes to 1
hour.
Note
Time to display off is the amount of time
after the reduced-power state before the
display enters the off state.
–
Disable: In this mode, the monitor is unaffected
by the power management settings.
Netfinity 8655 - Type 8655
47
Ÿ
IDE Drives: This selection enables you to specify if
the CD-ROM drives should be enabled or disabled
when power-management options take affect.
To set power-management features:
1. Start the Configuration/Setup Utility program (see
“Starting and using the program” on page 20).
2. Select Power Management from the
Configuration/Setup Utility program menu.
Important
The power management default setting is
disable. Changing this setting may cause system
problems and BIOS problems.
3. Select APM.
4. Set APM BIOS Mode to Enabled.
5. Select values for power management (time to low
power, system power, processor speed, display, and
time to display off), as necessary.
6. Set IDE Drives to Enabled or Disabled.
Note
SCSI drives are not affected by APM.
7. Press Esc twice to return to the Configuration/Setup
Utility program menu.
8. Before you exit from the program, select Save
Settings from the Configuration/Setup Utility program
menu.
9. To exit from the Configuration/Setup Utility program,
press Esc and follow the instructions on the screen.
Setting automatic power-on features: The
Automatic Power-On features within the Power
Management menu allow you to enable and disable
features that automatically turn your server on. You must
also select the startup sequence you want to use for the
type of power-on event selected. If you select Automatic,
make sure Automatic Power On Startup Sequence in
the Startup Sequence menu is set to enabled. Otherwise,
the system will use the Primary startup sequence. To set
Automatic Power-On features:
1. Start the Configuration/Setup Utility program (see
“Starting and using the program” on page 20).
2. Select Power Management from the
Configuration/Setup Utility program menu.
3. Select Automatic Power On.
4. Select the menu item for the feature you want to set.
Use Left Arrow (←) or Right Arrow (→) to select
either Enabled or Disabled.
5. Select Startup Sequence for the feature. Use Left
Arrow (←) or Right Arrow (→) to select either Primary
or Automatic.
48
Netfinity Server HMM
6. Press Esc until you return to the Configuration/Setup
Utility program menu.
7. Before you exit from the program, select Save
Settings from the Configuration/Setup Utility program
menu.
8. To exit from the Configuration/Setup Utility program,
press Esc and follow the instructions on the screen.
Quick reference for network-related
settings
The following tables are not intended to help determine
which settings to choose. They are only intended to help
you quickly find the steps necessary to get to the choices
for specific network settings. You can then view the
current setting or select a different setting. When finished,
you can either save the settings and exit the utility or exit
without saving the settings.
The steps in the following tables always start at the
Configuration/Setup Utility main menu.
Table 1 (Page 1 of 3). Network-Related Settings
To Configure
Integrated
Ethernet and
view the MAC
address
Select
1. Devices
and I/O
Ports
2. Ethernet
Setup
3. Enabled or
Disabled
4. Network
Boot
5. RPL or
DHCP
Comments/Notes
If you install an
optional network
adapter, you
must disable the
integrated
Ethernet
controller.
Netfinity 8655 - Type 8655
49
Table 1 (Page 2 of 3). Network-Related Settings
To Configure
Select
Comments/Notes
Serial Port Ring
Detect
1. Power
Management
2. Automatic
Power On
3. Serial Port
Ring
Detect
4. Enabled or
Disabled.
If you select
Enabled,
go to the
next step.
5. Startup
Sequence
6. Primary or
Automatic.
Go back to
the main
menu.
7. Start
Options
8. The first,
second,
third, and
fourth
primary
startup
devices
9. Automatic
Power On
Startup
Sequence
10. The first,
second,
third, and
fourth
startup
devices
Your model
might not allow
you to select
four startup
devices.
50
Netfinity Server HMM
Table 1 (Page 3 of 3). Network-Related Settings
To Configure
Select
Comments/Notes
Modem Ring
Detect
1. Power
Management
2. Automatic
Power On
3. Modem
Ring
Detect
4. Enabled or
Disabled.
If you select
Enabled,
go to the
next step.
5. Startup
Sequence
6. Primary or
Automatic.
Go back to
the main
menu.
7. Start
Options
8. The first,
second,
third, and
fourth
primary
startup
devices
9. Automatic
Power On
Startup
Sequence
10. The first,
second,
third, and
fourth
startup
devices
Your model
might not allow
you to select
four startup
devices.
Netfinity 8655 - Type 8655
51
Additional Service Information
The following additional service information supports the
Netfinity 3500-M10 - Type 8655.
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
52
“Solving POST Error Message Problems” on page 53
“System management features” on page 56
“Keyboard speed” on page 57
“Locks” on page 57
“Power supply” on page 59
“System specifications” on page 61
Netfinity Server HMM
Solving POST Error Message Problems
If you receive an error message during the
power-on-self-test (POST), completing the steps outlined in
this section might enable you to resolve the problem.
Note
If you have just added, removed, or changed the
location of a device and you receive an error
message, follow the procedure described in the
Important text box on page 21. If the procedure on
page 21 does not eliminate the error message, then
proceed with the following instructions.
1. Write down all error code numbers and descriptions
that appear on the screen as you start your computer.
(Note that a single problem can cause several error
messages to appear. When you correct the cause of
the first error message, the other error messages
probably will not appear on the screen the next time
you turn on your computer.)
2. If you have set a power-on password, a password
prompt appears. If you have set both power-on and
administrator passwords, you can type either of the
passwords at the password prompt. However, if you
think you might need to change any settings in the
Configuration/Setup Utility program, you must type
your administrator password at the password prompt.
If you type your power-on password, you will be able
to view error codes and error code descriptions
displayed on the POST Startup Errors screen, and
you will also be able to view limited information in the
Configuration/Setup Utility program. However, you
will not be able to change any settings.
3. In the case of most errors, the Configuration/Setup
Utility program starts automatically so that you can
attempt to identify and correct the problem. When the
Configuration/Setup Utility program starts, a screen
titled POST Startup Errors appears. (Note that the
POST Startup Errors screen does not appear
immediately. You must wait approximately one
minute.) If the POST Startup Errors screen does not
appear, proceed to step 6.
4. At the POST Startup Errors screen, select Continue
if you want to access the Configuration/Setup Utility
program menu. Select Exit Setup if you want to exit
the Configuration/Setup Utility program. (See the
Important text box in step 5 for information on exiting
the Configuration/Setup Utility program without
making any changes to current settings.) To select
an item, press Up Arrow (↑) or Down Arrow (↓) to
highlight the item, and then press Enter.
5. If you selected Continue in step 4, the
Configuration/Setup Utility program menu appears on
Netfinity 8655 - Type 8655
53
the screen. You will see a pointer next to any menu
items that are malfunctioning or that have been
changed since the last time you turned on your
computer. If you did not knowingly make a change to
a flagged menu item, there is probably a malfunction
in that item. If you made a change, continue here. If
you did not make a change, go to the Important text
box which follows step 5d.
To use the Configuration/Setup Utility program, do the
following:
a. Select the menu item that is flagged (or that you
wish to view) by pressing Up Arrow (↑) or Down
Arrow (↓), and then press Enter.
b. A new menu specific to the item that you
selected appears. Press Left Arrow (←) or Right
Arrow (→) to toggle between choices for a menu
item. (Note that each menu item has a Help
screen. To view the Help screen, select the
menu item, and then press F1.)
c. When you have finished viewing and changing
settings, press Esc to return to the
Configuration/Setup Utility program menu.
d. Before you exit from the program, select Save
Settings. When you exit from the
Configuration/Setup Utility program menu (see
step 5e), your operating system will start
automatically (unless there is an unresolved
problem with the startup device).
Important
If you did not change any settings in the
Configuration/Setup Utility program, note the
following:
Ÿ
Ÿ
54
You will get an error message if you
exit from the Configuration/Setup Utility
program without selecting Save
Settings. Your operating system will
not start, but the computer will
automatically restart. When the
computer restarts, you will get a POST
error message, and then the
Configuration/Setup Utility program will
again start automatically.
You will not get an error message if
you select Save Settings, and then
exit the Configuration/Setup Utility
program. Your system will save all
settings as they currently appear in the
Configuration/Setup Utility program and
your operating system will start (unless
there is an unresolved problem with the
startup device).
Netfinity Server HMM
e. To exit from the Configuration/Setup Utility
program, press Esc and follow the instructions
on the screen.
6. For more information about error message and what
action to take, see “Symptom-to-FRU index” on
page 142.
Netfinity 8655 - Type 8655
55
System management features
The following information is primarily for network
administrators. It describes features that make it possible
for a network administrator or file server to remotely
manage and control your server.
The BIOS (basic input output system) of your server
supports an interface called DMI (Desktop Management
Interface). DMI is a method for gathering information
about the hardware and software in a computer that makes
it possible for network administrators to remotely monitor
and control computers in a network environment. DMI can
be used to remotely track many types of information about
computers, including serial numbers, memory attributes,
product-specific characteristics of installed peripherals,
temperature, and operating-system configuration
information. This information can be accessed using a
DMI browser. DMI browsers are provided by all major
operating systems and all major LAN management
packages (including Netfinity Manager, Intel LANDesk,
and Microsoft SMS).
Your server has hardware integrated on the system board
that provides system-management information to the DMI
browser.
The following describes some of the other functions that
can be performed on your server remotely.
Wake on LAN:
The Wake on LAN feature can be
used by network administrators to turn on your server from
a remote location. When Wake on LAN is used in
conjunction with network management software, such as
Netfinity Version 4 or later, many types of functions, such
as data transfers, software updates, and POST/BIOS
updates to your server can be initiated remotely. These
functions can be performed after normal working hours and
on weekends to save time, increase productivity, and help
keep LAN traffic down during the busy hours of the day.
Refer to “Using the Configuration/Setup Utility Program” on
page 19 for configuration information.
Alert on LAN: Alert on LAN is a hardware and
software technology supported on some models of your
server. It immediately alerts network administrators when
the server has a problem, even if the power is off or has
no operating system running. For system management,
Alert on LAN helps the network administrator to react
quickly and effectively when problems occur, rather than
waiting for input from the end-user.
56
Netfinity Server HMM
RPL or DHCP:
RPL (Remote Program Load) and
DHCP (Dynamic Host Configuration Protocol) enable a
network administrator to control your server. If you use
RPL in conjunction with software such as LANClient
Control Manager, you can use a feature called Hybrid
RPL. Using LANClient Control Manager, you set up your
computer by installing hybrid images (or files) on the hard
disk. Then, each time the computer starts from the
network, LANClient Control Manager recognizes your
computer as a Hybrid RPL client and a bootstrap program
is downloaded to your computer. This bootstrap program
is small and helps prevent network congestion. Working
from the hybrid images, the bootstrap program initiates the
startup process from the hard disk of your computer. An
advantage to Hybrid RPL is that the network load
associated with standard RPL is avoided.
POST/BIOS update over the network:
This
feature makes it possible for the POST and BIOS in your
computer to be updated remotely by a network
administrator. Network-management software, such as
LANClient Control Manager, is required in order to take
advantage of this feature.
Keyboard speed
You can change the speed at which the keyboard
responds when you hold down a key. The normal
typematic rate is 10 characters per second, but you can
use the Configuration/Setup Utility program to increase this
rate to 30 characters per second. Refer to “Start Options”
on page 28 for information on setting keyboard speed.
Locks
To deter unauthorized use of your server, you can lock the
cover and keyboard.
Locking the cover: You can use the cover lock and
keys to secure the outside cover.
Two identical keys are provided with your server.
Locksmiths are not authorized to duplicate these keys.
You must order replacement keys from the key
manufacturer. The key serial number and the telephone
number are on a tag attached to the keys. Store the tag in
a safe place.
Locking the keyboard: You can disable the
keyboard so that others are unable to use it. If a power-on
password is set, the keyboard is locked when you turn on
the server. You must type the correct password before the
keyboard will unlock. You can enable the power-on
password feature with the Configuration/Setup Utility
program. See “Setting and changing a power-on
password” on page 39.
Netfinity 8655 - Type 8655
57
Some operating systems have a keyboard and mouse
lock-up feature. Check the documentation that comes with
your operating system for more information.
Using a security U-bolt:
With a U-bolt and a steel
cable, you can secure your server to a desk, table, or
other fixture. This helps to protect against theft.
58
Netfinity Server HMM
Power supply
If the power-on indicator is not on, the power-supply fan is
not running, or the computer will not power-off, do the
following.
Check/Verify
FRU/Action
1. Verify that the
voltage-selector switch
is set for the correct
voltage.
Correct the
voltage-selector switch
setting.
2. Check the following for
proper installation.
Ÿ Power Cord
Ÿ On/Off Switch
connector
Ÿ On/Off Switch
Power Supply
connector
Ÿ System Board
Power Supply
connectors
Ÿ microprocessor(s)
connection
Reseat
3. Check the power cord
for proper continuity.
Power Cord
4. Check the power-on
switch for continuity.
Power-on Switch
If the above are correct, check the following voltages.
Note
PWR GOOD
– 10.8 to 13.2 V dc
+ 11.4 to 12.6 V dc
+ 4.75 to 5.25 V dc
GND
– 4.5 to 5.5 V dc
+ 4.75 to
5.25 V dc
These voltages must be checked with the power
supply cables connected to the system board.
REAR
P2
P1
Netfinity 8655 - Type 8655
59
GND
+ 3.46
+ 3.3
P11
If the voltages are not correct, and the power cord is good,
replace the power supply.
If the voltages are correct, and the computer you are
servicing has a power supply connector on the riser card,
check the following riser card voltages.
Riser Card Connections
GND
+ 3.17
+ 3.46
Note: These voltages must be checked with the power
supply cable connected to the riser card.
P10
If the voltages are not correct, and the power cord is good,
replace the power supply.
60
Netfinity Server HMM
System specifications
Size
Ÿ
Ÿ
Ÿ
Depth: 445 mm (17.5 in.)
Width: 200 mm (7.9 in.)
Height: 492 mm (19.4 in.)
Weight
Ÿ
Maximum configuration (as shipped): 17.3 kg (38 lb)
Environment
Ÿ
Ÿ
Air temperature:
– System on: 10° to 35°C (50° to 95°F) at altitude
0–2134 m (7000 ft)
– System off: −40° to 70°C (−40° to 158°F)
Humidity:
– System on: 8% to 80%
– System off: 8% to 80%
Heat output3
Ÿ
Approximate heat output in British thermal units (Btu)
per hour:
– Maximum configuration (as shipped): 306
Btu/hour (90 watts)
– Maximum configuration (theoretical)2: 1564
Btu/hour (460 watts)
Electrical input3
Ÿ
Ÿ
Sine-wave input (50/60 Hz) is required
Input voltage:
– Low range:
- Minimum: 90 V ac
- Maximum: 137 V ac
– High range:
- Minimum: 180 V ac
- Maximum: 265 V ac
– Input kilovolt-amperes (kVA) (approximately):
- Maximum (configuration as shipped): 0.75
kVA
Acoustical noise-emission values4
Ÿ
Ÿ
2
Average sound-pressure levels:
– At operator position:
- 37 dBA idle
- 42 dBA operating
– At bystander position–1 meter (3.3 ft):
- 34 dBA idle
- 36 dBA operating
Declared (upper limit) sound power levels:
– 5.0 bels idle
– 5.2 bels operating
Under typical maximum configurations, the heat output will be
substantially below the theoretical maximum.
Netfinity 8655 - Type 8655
61
3
Power consumption and heat output vary depending on the
number and type of optional features installed and the
power-management optional features in use.
4 These levels were measured in controlled acoustical
environments according to procedures specified by the
American National Standards Institute (ANSI) S12.10 and ISO
7779, and are reported in accordance with ISO 9296.
Actual sound-pressure levels in your location might exceed the
average values stated because of room reflections and other
nearby noise sources. The declared sound power levels
indicate an upper limit, below which a large number of
computers will operate.
62
Netfinity Server HMM
Locations
The following information supports the Netfinity 3500-M10
Type 8655 server.
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
“Cabling the server” on page 64
“Controls and status indicators” on page 67
“Cleaning the mouse” on page 69
“Replacing the battery” on page 70
“Moving your server” on page 71
“Available options and features” on page 72
“Preparing to install and remove options” on page 73
“Disconnecting cables and removing the cover” on
page 74
“Disconnecting cables and removing the cover” on
page 74
“Locating components” on page 76
“External view” on page 77
“Internal view” on page 78
“Input/Output connectors” on page 79
“Identifying parts on the system board” on page 80
“Accessing the system board” on page 82
“Working with system memory” on page 84
“Installing a DIMM” on page 86
“Removing a DIMM” on page 88
“Working with microprocessors” on page 89
“Working with adapters” on page 95
“Adapters” on page 96
“Working with internal drives” on page 105
“Working with security options” on page 117
“Completing the installation” on page 126
“Interrupt and DMA resources” on page 135
“System board switches” on page 139
“System Board Removal.” on page 139
“System Board Replacement” on page 140
“Termination requirements” on page 141
Netfinity 8655 - Type 8655
63
Cabling the server
Before cabling the server:
Ÿ
Ÿ
Ÿ
Make sure you have an adequate number of properly
grounded outlets for the server and any other
devices.
Select a location for the server where it will remain
dry. Rain or spilled liquids might damage your server.
Leave about 50 mm (2 in.) of space around the
server for proper air circulation.
Note
For additional server stability, turn the four feet a
quarter turn away from the server.
Use the following illustration to cable your server.
64
Netfinity Server HMM
2
1
1
2
Mouse
Printer
SCSI
Monitor
Audio
Ethernet
Serial Device/Modem
USB
Keyboard
Power cord
.1/
.2/
.3/
.4/
.5/
.6/
.7/
.8/
.9/
.1ð/
Netfinity 8655 - Type 8655
65
Refer to the Start Here booklet for instructions on cabling
the server.
Important Information:
Ÿ
Ÿ
Ÿ
Ÿ
66
For operation of the system within FCC Class A
limits, Class 5 Ethernet cabling must be used.
If there is a label covering the power connector,
remove it. Connect the power cords to the server
and other devices first, then plug the cords into
properly grounded electrical outlets.
When the power cord is first plugged in, the server
powers on for a few seconds, then powers off. This
is normal operation.
In some circumstances, the server might not power
off immediately when the power switch is pressed. In
this case, hold the power switch down until the power
turns off.
Netfinity Server HMM
Controls and status indicators
Important
The power line and power control behavior of the
Netfinity 3500 M10 is different from some earlier
server models. Note the following:
Ÿ
Ÿ
When the power cord is first plugged in, the
server might appear to power on for a few
seconds, then power off. This is a normal
sequence to enable the server to self-initialize.
The power switch will normally operate with a
single touch. However, in some circumstances
the server may not immediately power off. In this
case, hold the power switch down for
approximately 5 seconds. The server will then
turn off.
Do not operate your server with the cover off. Proper
cooling is required for the reliable performance of
internal components.
Power Switch
Power-On Light
Hard-Disk
Drive Light
LAN Activity Light
Diskette
Eject Button
7 tekcoS
Diskette
Drive Light
The following describes the operating controls and status
indicators located on the front of your server.
Power Switch:
Press this switch to turn your server
on or off. Do not turn off your server if the in-use light for
the hard disk drive or diskette drive is on.
Netfinity 8655 - Type 8655
67
Ÿ
Caution
The power control button on the device and
the power switch on the power supply do not
turn off the electrical current supplied to the
device. The device also might have more than
one power cord. To remove all electrical
current from the device, ensure that all power
cords are disconnected from the power source.
2
1
Power-On Light:
This status indicator lights when
you turn on your server.
Hard-Disk Drive Light: When this light is on, it
indicates that the hard disk drive is in use.
LAN Activity Light: When this light blinks, it
indicates that the integrated Ethernet controller in your
server is transmitting to or receiving from another
computer.
Diskette Eject Button:
Push this button to release
a diskette from the drive.
Diskette-Drive Light: When this light is on, it
indicates that the diskette drive is in use.
68
Netfinity Server HMM
Cleaning the mouse
If the pointer on the screen does not move smoothly with
the mouse, you might need to clean the mouse.
1. Turn off the server.
2. Disconnect the mouse cable from the server.
3. Turn the mouse upside down. Unlock the retainer on
the bottom of the mouse by moving it in the direction
indicated by the arrow on the retainer.
4. Turn the mouse right-side up, and the retainer and
ball will drop out.
5. Wash the ball in warm, soapy water, and dry it well.
6. Using a damp cloth, wipe the outside of the mouse
and the retainer. Be sure to wipe the rollers inside
the mouse.
7. Insert the ball and retainer. Lock the retainer by
moving it in the opposite direction of the arrow.
8. Reconnect the mouse cable to the server.
Netfinity 8655 - Type 8655
69
Replacing the battery
Your server has a special type of memory that maintains
the date, time, and the settings for built-in features, such
as serial- and parallel-port assignments (configuration). A
battery keeps this information active when you turn off the
server.
The battery requires no charging or maintenance
throughout its life; however, no battery lasts forever. If the
battery fails, the date, time, and configuration information
(including passwords) are lost. An error message is
displayed when you turn on the server.
Ÿ
Caution
When replacing the lithium battery, use only
IBM Part Number 33F8354 or an equivalent
type battery recommended by the
manufacturer. If your system has a module
containing a lithium battery, replace it only with
the same module type made by the same
manufacturer. The battery contains lithium and
can explode if not properly used, handled, or
disposed of.
Do not:
Ÿ
Ÿ
Ÿ
Throw or immerse into water
Heat to more than 100°C (212°F)
Repair or disassemble
Dispose of the battery as required by local
ordinances or regulations.
.
Note
In the U.S., call 1-800-IBM-4333 for information about
battery disposal.
70
Netfinity Server HMM
Moving your server
Important
Do not move your server while it is on. Always turn
the server off before you move it.
Normal shipping and handling can cause loss of data from
a hard disk. If your server has a hard disk drive, take the
following precautions:
1. Back up all files and data from the hard disk.
2.
3.
4.
5.
Operating systems can vary in the way they perform
backup procedures. Some operating systems save
only data files, while others make copies of
application program files and data files. Refer to your
operating system documentation for information about
software backup.
Remove all media (diskettes, compact discs, tapes,
and so on) from the drives.
Turn the server and all attached devices off. Your
hard disk drive automatically parks the read/write
heads in a nondata area. This process prevents
damage to the hard disk.
Unplug the power cords from electrical outlets.
Note where you have attached your cables to the rear
of the server; then remove them.
Ÿ
k18 kg (37 lbs)
k32 kg (70.5 lbs)
k55 kg (121.2 lbs)
Caution
Use safe practices when lifting.
.
6. If you saved the original shipping cartons and packing
materials, use them to pack the units. If you are
using different cartons, cushion the units to avoid any
damage.
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Available options and features
The following are some of the available options and
features that are discussed in this section:
Ÿ
Ÿ
Ÿ
Ÿ
System board components
– System memory, called dual in-line memory
modules (DIMMs)
– Microprocessor upgrades
– Switch for diskette-write protection.
– Jumper for erasing lost or forgotten passwords
– Battery
Adapters
– Peripheral component interconnect (PCI)
adapters
– Industry standard architecture (ISA) adapters
– Accelerated Graphics Port (AGP) adapters
Internal drives
Asset security
– Cover lock
– Security U-bolt
For the latest information about available options:
Ÿ
Look on the following World Wide Web pages:
http://www.ibm.com/options/
http://www.ibm.com/support/
Ÿ
Ÿ
Ÿ
72
Within the United States, call 1-800-IBM-2YOU
(1-800-426-2968), your IBM reseller, or IBM
marketing representative.
Within Canada, call 1-800-565-3344 or
1-800-465-7999.
Outside the United States and Canada, contact your
IBM reseller or IBM marketing representative.
Netfinity Server HMM
Preparing to install and remove options
Use the following instructions for accessing and locating
the options you want to install or remove.
Using the stabilizing feet: The four feet attached
to the bottom cover rotate 90 degrees to provide additional
stability for your server.
When you need to access the inside of the server, you
might find it easier to lay the server on its side. If you do
so, rotate the feet in towards the server, so they do not
break off due to the weight of the server.
When you are finished installing the option and have
reattached the side cover, turn the four stabilizing feet a
quarter turn out from the server and set it carefully back on
its feet.
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Disconnecting cables and removing the
cover
1. Touch the rear of the bare metal frame of the server
to dissipate any static electricity from your body.
2. Unplug all power cords from electrical outlets.
3. If you have a modem or fax machine attached to your
server, disconnect the telephone line from the wall
outlet and the server.
4. Disconnect all cables attached to the server; this
includes power cords, input/output (I/O) cables, and
any other cables connected to the server.
Keyboard
Mouse
USB
Device
Parallel
Device
Serial
Device
Ethernet
Device
Audio
Device
Microphone
SCSI
Device
Monitor
5. If necessary, unlock the server cover.
6. Pull out on the cover release tab at the rear of the
side cover.
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Netfinity Server HMM
7. Slide the cover toward the front of the server and lift it
off.
CoverRelease
Tab
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Locating components
The following information helps you locate components
and serves as a reference when you need to install options
or connect input/output devices.
Your server comes with the following adapters and devices
preinstalled:
Ÿ
Ÿ
Ÿ
A graphics adapter
A CD-ROM drive in drive bay 1
A diskette drive in drive bay 4
For more information on drive bays, see “Internal drives”
on page 105.
The following illustrations will help you locate the various
components in your server. For information on removing
the cover, see “Preparing to install and remove options” on
page 73.
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Netfinity Server HMM
External view
The following illustration shows the external view of your
server as seen from the front.
.1/
.2/
.3/
.4/
.5/
.6/
.7/
.8/
.9/
.1ð/
.11/
.12/
.13/
Power-on switch
Power-on light
Hard disk drive in-use light
LAN activity light
Bay 1 (CD-ROM drive)
CD-ROM eject button
CD-ROM emergency eject hole
(behind the bezel on some models)
CD-ROM drive in-use light
Bay 2
Bay 3
Bay 4 (3.5-inch diskette drive)
Diskette eject button
Diskette drive in-use light
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Internal view
The following illustration shows the internal view of your
server as seen from the front. For information on
removing the cover, see “Preparing to install and remove
options” on page 73.
.1/
.2/
.3/
.4/
.5/
.6/
.7/
78
Upper drive bracket (bays 1-4)
Lower drive bracket (bays 5-6)
System board
Video adapter
Expansion slots
Microprocessor
Power supply
Netfinity Server HMM
Input/Output connectors
Input/output (I/O) connectors provide ports for transferring
information into and out of your server. You can connect a
variety of I/O devices to your server, including a monitor,
keyboard, mouse, and printer.
At the rear of your server is a panel that provides access
to I/O connectors. Adapters installed in expansion slots
might also provide I/O connectors.
Keyboard
Mouse
USB 1
USB 2
2
1
Serial 1
Parallel
1
Serial 2
2
RJ45
(Ethernet)
Audio
Line Out
Audio
Line In
SCSI
Device
Microphone
Monitor
Slot 1 (AGP)
Slot 2 (PCI)
Slot 3 (PCI)
Slot 4 (PCI)
Slot 5 (PCI)
Slot 6 (Shared ISA/PCI)
Note
The monitor connector might be in a different slot,
depending on the server model.
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Identifying parts on the system board
The system board, also called the planar or motherboard,
is the main circuit board in your server. It provides basic
computer functions and supports a variety of devices that
are IBM-installed or that you can install later.
If you plan to install, remove, or replace hardware in your
server, you will need to know the layout of the system
board. The following illustration shows the layout of the
system board in your server. The numbered pointers show
the components that are discussed in this book.
80
Netfinity Server HMM
.1/
.2/
.3/
.4/
.5/
.6/
.7/
.8/
.9/
.1ð/
.11/
.12/
.13/
.14/
.15/
.16/
.17/
.18/
.19/
Secondary microprocessor socket
Primary microprocessor socket
Power connector
5 V auxiliary power connector
DIMM sockets
Channel B SCSI connector (68-pin)
Diskette drive connector
Primary IDE connector
Channel B SCSI connector (50-pin)
Secondary IDE connector
Battery
CMOS clear (password) jumper
Rocker switches
Wake on LAN connector
Wake on Modem connector
Channel A SCSI connector (68-pin)
Shared ISA/PCI slot connector
PCI slot connectors
AGP slot connector
Note
An illustration of the system board and additional
information is provided on a label located inside the
server.
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Accessing the system board
Note
For information on removing the server cover, see
“Preparing to install and remove options” on page 73.
To access the system board, it helps to place the server
on its side on a table. You might need to remove
adapters, the air baffle, or cables that impede your access
to components on the system board. When disconnecting
cables, it is important to note where they attach, so you
can correctly reattach them later.
Removing and replacing the air baffle
1. There might be cables attached to the bottom of the
air baffle. If so, disconnect these cables so that the
air baffle can be moved.
2. Locate the two small latches on the air baffle that
protrude through the holes on the rear of the server
and the large latch that snaps into the metal bar.
3. Press all the latches down at the same time until they
unlock and slide the air baffle toward the front of the
server.
4. Tilt the air baffle as shown, and slide it out, under the
metal bar and away from the microprocessor.
5. Remove the air baffle from the server.
To replace the air baffle
1. Locate the air baffle as shown below, and attach it to
the metal bar.
2. Rotate the air baffle toward the microprocessor until it
is in position to slide to the rear along the metal bar.
3. Align the two small latches on the air baffle so that
they protrude through the holes on the rear of the
server. Press the latches down while pushing the
baffle to the rear until it snaps into position. Make
sure the large latch is latched into the metal bar.
4. Reconnect any cables that you disconnected from the
baffle.
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Netfinity Server HMM
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Working with system memory
You can add memory to your server to increase system
performance. Your server has four connectors for
installing system-memory modules (DIMMs) up to a
maximum of 1 GB.
Memory DIMM options:
Important: Be sure to
observe the following guidelines when adding memory
DIMM options to your server.
Only 168-pin, 100 MHz, 3.3V industry standard
memory DIMMs are supported.
Do not mix registered and unregistered DIMMs.
– The 64 MB and 128 MB DIMMs are unregistered
memory technology.
– The 256 MB DIMM is registered memory
technology.
The Netfinity 3500 M10 does not support EDO
memory. If you use registered DIMMs, you must
remove all unregistered DIMMs from your server.
Ÿ
Ÿ
Ÿ
A mix of registered and unregistered memory
prevents the server from completing startup, and
results in an error beep sequence and a blank
screen.
Note
To locate the DIMM connectors inside your server,
see “Identifying parts on the system board” on
page 80.
1
2
3
4
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Netfinity Server HMM
Memory configuration:
When you are adding or
removing memory, any sequence of DIMM sizes is
allowed. A basic rule to follow is to fill each system
memory connector sequentially, starting at DIMM socket 1.
The following table shows possible memory configurations
for your server; this table and additional information can be
found on a label located inside your server. Again,
alternative configurations are possible.
Note
Values in the following table are represented in
megabytes (MB).
DIMM combinations:
Total Memory
(MB)
DIMM 1
(MB)
DIMM 2
(MB)
DIMM 3
(MB)
DIMM 4
(MB)
64
64
0
0
0
128
128
0
0
0
128
64
64
0
0
192
64
64
64
0
256
256
0
0
0
256
128
128
0
0
256
128
64
64
0
512
128
128
128
128
512
256
256
0
0
768
256
256
256
0
1024 (1 GB)
256
256
256
256
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Installing a DIMM
Before you begin
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Read “Safety Information” on page 196
Read the instructions that come with the new
system memory.
Turn the server and all other connected devices
off.
Turn off the server and all other connected
devices.
Disconnect all cables attached to the server and
remove the server cover (see “Preparing to install
and remove options” on page 73).
Read “Accessing the system board” on page 82.
Note
For information on memory configuration, see
“Memory configuration” on page 85.
1. See “Identifying parts on the system board” on
page 80 to locate the memory connectors on the
system board.
2. If an adapter, the air baffle, or cables restrict your
access to the memory connectors, you might have to
remove them.
Ÿ To remove an adapter, see “Removing adapters”
on page 102.
Ÿ To remove the air baffle, see “Removing and
replacing the air baffle” on page 82.
3. Be sure the retaining clips are in the open position, as
shown in the illustration on the right. If the retaining
clips are perpendicular with the connector, push
outward on them until they click open.
4. Touch the static-protective package containing the
DIMM to any unpainted (bare) metal surface in the
server, and then remove the DIMM.
5. Position the DIMM above the connector so that the
two notches on the bottom edge of the DIMM align
properly with the connector.
6. Firmly push the DIMM straight into the connector until
the retaining clips pop closed and snugly fit around
both ends of the DIMM.
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Netfinity Server HMM
Notches
7. To replace the air baffle, see “Removing and
replacing the air baffle” on page 82.
8. To install another DIMM, repeat the steps above.
What to do next:
Ÿ
Ÿ
To work with another option, go to the appropriate
section.
To complete the installation, go to “Completing the
installation” on page 126.
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Removing a DIMM
Before you begin
Ÿ
Ÿ
Ÿ
Ÿ
Read “Safety Information” on page 196
Turn the server and all other connected devices
off.
Disconnect all cables attached to the server and
remove the server cover (see “Preparing to install
and remove options” on page 73).
Read “Accessing the system board” on page 82.
1. Locate the DIMM you want to remove on the system
board. To locate the desired DIMM, see “Identifying
parts on the system board” on page 80.
2. If an adapter, the air baffle, or cables restrict your
access to the memory connectors, you might have to
remove them.
Ÿ To remove an adapter, see “Removing adapters”
on page 102.
Ÿ To remove the air baffle, see “Removing and
replacing the air baffle” on page 82.
3. At both ends of the DIMM connector, push outward
on the retaining clips until the DIMM is loosened.
Note
Be careful not to push too hard on the retaining
clips because the DIMM might eject abruptly from
the connector.
4. Lift the DIMM out of the connector.
5. To replace the air baffle, see “Removing and
replacing the air baffle” on page 82.
6. Store the DIMM in a static-protective package.
What to do next:
Ÿ
Ÿ
88
To work with another option, go to the appropriate
section.
To complete the installation, go to “Completing the
installation” on page 126.
Netfinity Server HMM
Working with microprocessors
Your server comes with an intel Pentium III
microprocessor. This microprocessor incorporates MMX
technology with built-in ECC L2 cache. For the latest
information about microprocessor upgrades available for
your server, contact your IBM reseller or IBM marketing
representative. If you do upgrade the microprocessor, use
the instructions that come with the upgrade along with the
instructions in this section.
When you install an additional microprocessor, your
Netfinity 3500 M10 server can operate as a symmetric
multiprocessing (SMP) server. With SMP, certain
operating systems and application programs can distribute
the processing load between microprocessors. This can
enhance performance for database applications, integrated
manufacturing solutions, and other applications.
The voltage regulator function is built into the system
board. This feature supports each microprocessor on the
system board. If you install a second microprocessor, it
must operate at the same voltage as the primary
microprocessor to ensure proper operation of the voltage
regulator feature.
Installing a second microprocessor
Attention
OS for SMP must be installed before the system will
recognize a second microprocessor.
Before you begin
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Read “Safety Information” on page 196
Thoroughly review the documentation that comes
with the microprocessor, so that you can
determine whether you need to update the server
BIOS. ServerGuide includes IBM Update
Connector, a dial-up program that keeps your
BIOS and device drivers current. You also can
obtain the latest level of BIOS for your server
through the World Wide Web and the IBM PC
Company Bulletin Board System (BBS). See
“Online Support” on page iv for the appropriate
World Wide Web addresses.
Turn off the server.
Disconnect all cables attached to the server and
remove the server cover (see “Preparing to install
and remove options” on page 73).
Read “Accessing the system board” on page 82.
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89
Attention
If you install an additional microprocessor that is
different from the currently installed microprocessor,
your server operation might be unreliable. To prevent
this, use a microprocessor that is identical to the
currently installed microprocessor (same internal and
external clock speed, cache size, and voltage
requirements).
To add a second microprocessor:
1. Read the instructions that come with the new
microprocessor.
2. See “Identifying parts on the system board” on
page 80 to locate the secondary microprocessor
socket.
3. Remove the air baffle. See “Removing and replacing
the air baffle” on page 82.
4. Remove the terminator card in the secondary
microprocessor socket.
5. Touch the static-protective package containing the
new microprocessor to any unpainted (bare) metal
surface in the server, and then remove the new
microprocessor from the package.
6. Slide the new microprocessor into the microprocessor
guides, holding the microprocessor against the front
edge .1/ of the guides so that it aligns with the
connector on the system board. You might find it
necessary to press the lever .2/ on each guide away
from the guide slightly to complete this step.
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Netfinity Server HMM
7. Press the microprocessor down until it seats in the
connector.
8. Reinstall the air baffle. See “Removing and replacing
the air baffle” on page 82.
9. When you add a second microprocessor, it runs at
the same speed as the primary microprocessor. For
information on the appropriate switch settings, see the
label inside the server cover, or contact your IBM
reseller or IBM marketing representative.
10. The Configuration/Setup Utility program runs
automatically after the server is restarted. If your
operating system is configured to support multiple
microprocessors, when the operating system starts it
recognizes the second microprocessor. For Windows
NT Server, for example, you might need to reinstall
Windows NT Server and select multiple processor
support before the second microprocessor will be
recognized.
What to do next:
Ÿ
Ÿ
To work with another option, go to the appropriate
section.
To complete the installation, go to “Completing the
installation” on page 126.
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Replacing a microprocessor
Before you begin
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Read “Safety Information” on page 196
Obtain a flash diskette for updating the system
BIOS. If you do not have a flash diskette,
download one from
http://www.ibm.com/pc/support/.
Read the instructions that come with the new
microprocessor.
Turn off the server.
Disconnect all cables attached to the server and
remove the server cover (see “Preparing to install
and remove options” on page 73).
Read “Accessing the system board” on page 82.
Attention
The microprocessor and heat sink might be hot if
the server has been running. Let the
microprocessor and heat sink cool for 10 minutes
before continuing with the procedure.
The microprocessor in your server comes with an attached
heat sink. The microprocessor plugs into the system
board and is stabilized with a plastic bracket attached to
the system board. To remove the microprocessor:
1. See “Identifying parts on the system board” on
page 80 to locate the primary microprocessor socket.
2. Remove the air baffle. See “Removing and replacing
the air baffle” on page 82.
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Netfinity Server HMM
3. Release the microprocessor by pressing the lever .1/
on each guide away from the guide slightly while
carefully pulling up on the microprocessor.
4. Carefully place one hand on the server frame and pull
the microprocessor up and out of the connector with
the other hand.
5. Store the old microprocessor in a static-protective
package.
To replace the microprocessor:
1. Touch the static-protective package containing the
new microprocessor to any unpainted (bare) metal
surface in the server, and then remove the new
microprocessor from the package.
2. Slide the new microprocessor into the microprocessor
guides, holding the microprocessor against the front
edge .1/ of the guides so that it aligns with the
connector on the system board. You might find it
necessary to press the lever .2/ on each guide away
from the guide slightly to complete this step.
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3. Press the microprocessor down until it seats in the
connector.
4. Reinstall the air baffle. See “Removing and replacing
the air baffle” on page 82.
Note
If a 167 POST error occurs when you start your
server, you need to update your system BIOS in order
to use the second microprocessor. Follow the
instructions for error message 167 in
“Symptom-to-FRU index” on page 142.
What to do next:
Ÿ
Ÿ
94
To work with another option, go to the appropriate
section.
To complete the installation, go to “Completing the
installation” on page 126.
Netfinity Server HMM
Working with adapters
When you are installing or removing adapters, it is
important to resolve any resource conflicts that might arise.
For example, if you install an ISA legacy adapter, you
might need to manually configure the adapter by setting a
variety of switches on the adapter and by using the
Configuration/Setup Utility program.
Many adapters now use Plug and Play technology which
enables the server to automatically configure the adapter,
provided that the required resources are available. Refer
to the instructions that come with your adapter to
determine if it is Plug and Play. For more information, see
“Adapter configuration” on page 97.
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Adapters
Your server system board has expansion slots used to
connect adapters to the industry standard architecture
(ISA) and peripheral component interconnect (PCI) buses.
In addition, slot 1 is designed for an Accelerated Graphics
Port (AGP) adapter. In summary, there are four PCI slots,
one shared PCI/ISA slot, and one dedicated AGP slot.
You can install only one adapter in the shared PCI/ISA
slot.
The following illustration shows the location of expansion
slots on the system board. Your server comes with a
preinstalled graphics adapter in one of the expansion slots.
Slot 1 (AGP)
Slot 2 (PCI)
Slot 3 (PCI)
Slot 4 (PCI)
Slot 5 (PCI)
Slot 6
(Shared PCI/ISA)
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Netfinity Server HMM
Adapter configuration:
Along with the
documentation that comes with your adapter, use the
following information to help with adapter configuration.
Plug and Play adapters: Plug and Play is a
configuration method that makes expanding your server
easier. Support for Plug and Play is built into the system
board of your server.
If an adapter is Plug and Play, then there are no switches
or jumpers that must be set on the adapter. A Plug and
Play adapter comes with configuration specifications set in
memory to provide installation information to the server
during startup. When you install or remove Plug and Play
adapters, this information is interpreted by the basic
input/output system (BIOS), which supports Plug and Play
technology. If the required resources are available, then
the BIOS software automatically configures the adapter
around the resources already in use by other devices.
Adapters designed for PCI slots are Plug and Play
devices; many ISA adapters are not Plug and Play
devices. (ISA adapters that are not Plug and Play are
referred to as legacy adapters.)
Note
See “Solving POST Error Message Problems” on
page 53 for information on error messages resulting
from resource conflicts.
Legacy adapters: Adapters that are not Plug and Play
are known as legacy adapters. If you install a legacy
adapter, you must manually configure it by setting switches
or jumpers on the adapter and by reserving it's resources
using the Configuration/Setup Utility program.
In the Configuration/Setup Utility program, the ISA Legacy
Resources screen shows the server resources that are
typically required by adapters:
Ÿ
Ÿ
Ÿ
Ÿ
Memory resources
I/O port resources
DMA resources
Interrupt resources
From the appropriate screens, you can select available
resources for the adapter you are installing. Resources
not being used by ISA legacy adapters are listed as
[Available]. You must set the resources used by the
newly installed ISA legacy adapter to [ISA Resource].
This notifies the Plug and Play software that these
resources are in use.
Just as you change system resources for installed
adapters, you must also change resources when you
remove an ISA legacy adapter. If you remove a legacy
Netfinity 8655 - Type 8655
97
adapter, change the resources it formerly used to
[Available]. This allows the Plug and Play software to
automatically use these resources for future configurations,
or you can use these resources for future manual
configurations.
Note
Refer to the documentation that comes with the
adapter for information on required system resources.
For information on configuring ISA legacy adapters, see
“Configuring an ISA legacy adapter” on page 132.
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Installing adapters
Before you begin
Ÿ
Ÿ
Ÿ
Ÿ
Read “Safety Information” on page 196
Read the instructions that come with the new
adapter.
Turn the server and all other connected devices
off.
Disconnect all cables attached to the server and
remove the server cover (see “Preparing to install
and remove options” on page 73).
1. Review the instructions that come with the adapter to
determine if it must be installed in an AGP, ISA, or
PCI expansion slot.
2. Remove the access clip on the rear frame by sliding it
upward approximately 12 mm (0.5 in) then slide it to
the right until it comes off.
Access
Clip
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99
3. Remove the screw and cover for the appropriate
expansion slot.
Expansion
Slot Cover
4. Touch the static-protective package containing the
adapter to any unpainted (bare) metal surface in the
server, then remove the adapter from the package.
5. For full length adapters or adapters with extenders,
you must push the card retainer toward the front of
the server until it latches into a position where you
can insert the adapter into the guides. Then install
the adapter into the appropriate slot on the system
board. When the adapter is fully seated, release the
retainer by pushing inward on the latch. Make sure
the retainer holds the adapter securely in place.
Note
AGP graphics adapters must be installed in the
top expansion slot (slot 1).
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Netfinity Server HMM
Adapter
Card Retainer
6. Install the screw that secures the adapter in the
expansion slot.
7. Replace the access clip by sliding it onto the rear
frame until it latches into position.
Note
Adapters require system resources. If you add an ISA
legacy adapter, you must use the Configuration/Setup
Utility program to set some previously [Available]
resources to [ISA Resource]. For more information,
see “Legacy adapters” on page 97.
What to do next:
Ÿ
Ÿ
To work with another option, go to the appropriate
section.
To complete the installation, go to “Completing the
installation” on page 126.
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101
Removing adapters
Before you begin
Ÿ
Ÿ
Ÿ
Read “Safety Information” on page 196
Turn the server and all other connected devices
off.
Disconnect all external cables and power cords,
and then remove the server cover (see
“Preparing to install and remove options” on
page 73).
1. Remove the access clip on the rear frame by sliding it
upward approximately 12mm (0.5 in) then slide it to
the right until it comes off.
Access
Clip
2. Locate the adapter and remove the screw.
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Netfinity Server HMM
3. For full length adapters or adapters with extenders,
you must push the card retainer toward the front of
the server until it latches into a position where you
can remove the adapter. After the adapter is
removed, release the retainer by pushing inward on
the latch. The following illustrations show an adapter
being removed from an expansion slot.
Adapter
Card Retainer
4. Insert the adapter into a static-protective package.
5. If you are not installing another adapter in this slot,
install an expansion-slot cover. The following
illustrations show the expansion-slot cover being
installed.
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Expansion
Slot Cover
6. Replace the access clip by sliding it onto the rear
frame until it latches into position.
Note
Removing an adapter frees up system resources. If
you remove an ISA legacy adapter, you must use the
Configuration/Setup Utility program to set the
previously used resources to [Available]. For more
information, see “Legacy adapters” on page 97.
What to do next:
Ÿ
Ÿ
104
To work with another option, go to the appropriate
section.
To complete the installation, go to “Completing the
installation” on page 126.
Netfinity Server HMM
Working with internal drives
Use the following information and instructions for installing
and removing internal drives.
When you are installing an internal drive, it is important to
note what kind of drive you can install in each bay and the
height restrictions imposed by each drive bay. Also, it is
important to correctly connect the internal drive cables to
the installed drive. For more information, see “Internal
drives.”
Internal drives: Internal drives are devices that your
server uses to read and store data. You can add drives to
your server to increase storage capacity and to enable
your server to read other types of media. Some of the
different drives available for your server are:
Ÿ
Ÿ
Ÿ
Ÿ
Diskette drives
Hard disk drives
Tape drives
CD-ROM drives
Internal drives are installed in bays. Within this book, the
bays are referred to as bay 1, bay 2, and so on.
Your server comes with the following IBM-installed drives:
Ÿ
Ÿ
Ÿ
A CD-ROM drive in bay 1.
A 3.5-inch diskette drive in bay 4.
A 3.5-inch hard disk drive in bay 5 (in some models).
The following illustration shows the location of the drive
bays in your server.
Bay 1
Bay 2
Bay 3
Bay 4
Bay 5
Bay 6
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Drive specifications: The following table describes
some of the drives you can install in each bay and their
height requirements.
Table 2. Drive Specifications
Bay
1
2
3
4
5
6
Drives
Max. Height
mm (in.)
CD-ROM drive
tape backup drive 3.5-inch
or 5.25-inch
CD-ROM drive
tape backup drive 3.5-inch
or 5.25-inch
3.5-inch hard disk drive
3.5-inch diskette drive
3.5-inch tape backup drive
3.5-inch diskette drive
3.5-inch hard disk drive
3.5-inch hard disk drive
41.3 (1.6)
41.3 (1.6)
25.4 (1.0)
25.4 (1.0)
41.3 (1.6)
25.4 (1.0)
Bay
Max height
Drives
1
41.3 mm (1.6 in.)
Ÿ
Ÿ
CD-ROM drive
tape backup
drive 3.5-inch
or 5.25-inch
2
41.3 mm (1.6 in.)
Ÿ
Ÿ
CD-ROM drive
tape backup
drive 3.5-inch
or 5.25-inch
3
25.4 mm (1.0 in.)
Ÿ
3.5-inch hard
disk drive
3.5-inch
diskette drive
3.5-inch tape
backup drive
Ÿ
Ÿ
4
25.4 mm (1.0 in.)
3.5-inch diskette
drive
5
41.3 mm (1.6 in.)
3.5-inch hard disk
drive
6
25.4 mm (1.0 in.)
3.5-inch hard disk
drive
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Notes
1. Drives that are greater than 41.3 mm (1.6 in.)
high cannot be installed.
2. Install removable media (diskettes, tapes, or
CDs) drives in the accessible bays: bays 1, 2, 3,
or 4.
3. If a 41.3 mm (1.6 in.) drive is installed in either
bay 5 or bay 6, no drive can be installed in the
other bay of the lower drive bracket.
4. To properly mount a 3.5-inch drive into bay 1 or
2 (5.25-inch bays), use a 3.5-inch conversion kit
for a 5.25-inch bay. For more information, see
your IBM reseller or IBM marketing
representative.
Power and signal cables:
Your server uses
cables to connect integrated drive electronics (IDE) and
SCSI drives to the power supply and system board. The
following cables are provided:
Ÿ
Ÿ
Four-wire power cables connect most drives to the
power supply. At the end of these cables are plastic
connectors that attach to different drives; these
connectors vary in size. Also, certain power cables
attach to the system board.
Flat signal cables for connecting SCSI, IDE, and
diskette drives to the system board; signal cables are
sometimes called ribbon cables. There are four
ribbon signal cables that come with your server:
– The wider signal cable has three connectors.
One of these connectors is attached to the
CD-ROM drive, one is a spare, and the third
attaches to the primary IDE connector on the
system board.
– One of the narrower signal cables has two
connectors. One of the connectors is attached
to the diskette drive and the other is attached to
the diskette-drive connector on the system
board.
– One 68-pin SCSI ribbon cable has five
connectors. Use this cable to connect internal
SCSI drives to the SCSI controller channel B
connector on the system board.
– One 68-pin SCSI ribbon cable has two
connectors. One end is attached to the external
SCSI connector on the back of the server. The
other end is attached to the SCSI controller
channel A connector on the system board.
Attach external SCSI devices to the external
SCSI connector on the back of the server.
There is a 50-pin SCSI connector provided for connecting
internal legacy SCSI devices. Your server does not come
with a cable attached to this connector.
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Use the following information when you are installing SCSI
devices.
1. Prepare each SCSI device before installation.
a. Ensure that the proper SCSI identification (ID)
number is set. SCSI IDs range from 0 to 15,
and the SCSI ID is automatically or manually set.
The default setting for the SCSI controller is 7. If
the SCSI device you are installing supports the
SCSI Configured AutoMatically (SCAM) protocol,
you do not need to manually assign the ID.
However, if the device does not support the
SCAM protocol, use the documentation that
comes with the device to manually set the SCSI
ID.
2. Use the instructions in “Working with internal drives”
on page 105 to install internal SCSI devices. These
instructions are for the general installation of an
internal drive in your server.
3. Ensure that the SCSI cables are set up properly.
a. The cables attach only one way to the
connectors on the system board.
b. There are three cable connectors to the SCSI
controller on the system board: a 68-pin,
internal SCSI connector for channel A; a 68-pin,
external SCSI connector for channel B; and a
50-pin, internal SCSI connector for channel B. If
your server has an internal SCSI hard disk drive,
it is connected to the channel A, 68-pin
connector.
For connecting external SCSI devices, there is a
cable connecting The SCSI controller channel B,
68-pin connector to an external SCSI connector
at the rear of the chassis.
c. Although the physical specifications of your
server limit the number of internal devices you
can install, it is possible to add internal and
external devices to the SCSI controller. For
information on extra cables, contact your IBM
reseller or IBM marketing representative.
4. If necessary, use the SCSISelect utility program to
change settings for the integrated SCSI controller.
Note
To locate connectors on the system board, see
“Identifying parts on the system board” on page 80.
The following are some important points to remember
when connecting power and signal cables to internal
drives:
Ÿ
108
The diskette drive, hard disk drive, and CD-ROM
drive that are preinstalled in your server come with
power and signal cables attached. If you replace any
Netfinity Server HMM
drives, it is important to remember which cable is
attached to which drive.
When you install a drive, ensure that the drive
connector at the end of the signal cable is always
connected to a drive; also, ensure that the drive
connector at the other end is connected to the system
board. This reduces electronic noise from the server.
If two IDE devices are used on a single cable, one
must be designated as the primary or master device
and the other a secondary or subordinate device;
otherwise, some of the IDE devices might not be
recognized by the system. The primary or secondary
designation is determined by switch or jumper
settings on each IDE device.
Ÿ
Ÿ
For help in selecting drives, cables, and other options for
your server, do one of the following:
Within the United States, call 1-800-IBM-2YOU
(1-800-426-2968), your IBM reseller, or your IBM
marketing representative.
Within Canada, call 1-800-565-3344 or
1-800-465-7999.
Outside the United States and Canada, contact your
IBM reseller or IBM marketing representative.
Ÿ
Ÿ
Ÿ
Accessing drive bays
Before you begin
Ÿ
Ÿ
Ÿ
Read “Safety Information” on page 196
Turn off the server and all other connected
devices.
Disconnect all external cables and power cords,
and then remove the server cover (see
“Preparing to install and remove options” on
page 73).
Notes
1. Drive bays 1, 4, and (on some models) 5 come
with drives preinstalled.
2. Drive bays 2 and 3 have a bay panel and static
shield installed.
3. If you remove a drive which has removable
media from a bay and you do not intend to install
a new drive immediately, reinstall the static shield
and bay panel for that bay.
To access drive bays 1 through 4, go to “Accessing drive
bays 1 through 4” on page 110.
To access drive bays 5 and 6, go to “Accessing drive bays
5 and 6” on page 111.
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Accessing drive bays 1 through 4:
1. If the drive you are installing has removable media,
remove the bay panel from the drive bay by using a
flat-bladed screwdriver to pry the tab on the left edge
of the panel as shown.
2. Remove the top cover by using a flat-bladed
screwdriver to release the tab on the left edge as
shown.
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3. Remove the two screws that secure the top and the
bottom of the upper drive bracket, then disconnect the
power and signal cables attached to the drives in the
upper drive bracket.
4. Slide the drive bracket to the rear approximately 25
mm (1.0 in.) and then slide it sideways until it is out
of the server.
5. If the drive you are installing has removable media,
remove the static shield from the drive bay where you
are installing the drive.
Accessing drive bays 5 and 6
1. Remove the screw that secures the lower drive
bracket.
2. Rotate the drive bracket downward and slide it out.
3. If necessary, disconnect the power and signal cables
attached to the drives in the lower drive bracket.
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Installing a drive in bay 1, 2, 3, or 4
Before you begin
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Read “Safety Information” on page 196
Turn off the server and all other connected
devices.
Disconnect all external cables and power cords,
and then remove the server cover (see
“Preparing to install and remove options” on
page 73).
Read the documentation that comes with the
drive.
Read “Internal drives” on page 105.
To install a 3.5-inch drive into drive bay 1 or 2
(5.25-inch bays), you must install a conversion
kit. For information on purchasing a 3.5-inch
conversion kit for a 5.25-inch bay, see your IBM
reseller or IBM marketing representative.
Consider the following when installing a drive:
Ÿ
Ÿ
Ÿ
Ÿ
Bays 1 and 2 can hold up to a 5.25-inch drive, such
as a CD-ROM, diskette, or tape drive.
Bays 3 and 4 can hold up to a 3.5-inch drive, such as
a diskette, hard disk, or tape drive.
Drives that are greater than 41.3 mm (1.6 in.) high
cannot be used.
Drives that require removable media (diskettes, tapes,
or CDs) must be installed in the accessible bays: 1, 2,
3, or 4.
1. Determine which drive bay of the upper drive bracket
you are going to use.
2. Remove the upper drive bracket. See “Accessing
drive bays” on page 109.
3. Touch the static-protective package containing the
new drive to any unpainted (bare) metal surface and
then remove the drive.
4. Install the drive into the upper drive bracket so that
the power and signal cable connectors are to the rear
of the server. Align the screw holes and insert the
four screws.
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5. Reinstall the upper drive bracket and secure it with
screws at the top and bottom.
6. Connect the power and signal cables to the drive(s).
What to do next:
Ÿ
Ÿ
114
To work with another option, go to the appropriate
section.
To complete the installation, go to “Completing the
installation” on page 126.
Netfinity Server HMM
Installing a drive in bay 5 or 6:
Bays 5 and 6
can accommodate 3.5-inch hard disk drives only.
Before you begin
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Read “Safety Information” on page 196
Turn the server and all other connected devices
off.
Disconnect all external cables and power cords,
and then remove the server cover (see
“Preparing to install and remove options” on
page 73).
Read the documentation that comes with the
drive.
Read “Internal drives” on page 105.
1. Determine which drive bay of the lower drive bracket
you are going to use.
2. Remove the lower drive bracket. See “Accessing
drive bays” on page 109.
3. Touch the static-protective package containing the
new drive to any unpainted (bare) metal surface and
then remove the drive.
4. Install the drive into the lower drive bracket so that
the power and signal cable connectors are to the
open side of the server. Align the screw holes and
insert four of the grommet screws that came with your
server.
5. Reinstall the lower drive bracket and secure it with
the screw.
6. Connect the power and signal cables to the drive(s).
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What to do next:
Ÿ
Ÿ
116
To work with another option, go to the appropriate
section.
To complete the installation, go to “Completing the
installation” on page 126.
Netfinity Server HMM
Working with security options
This section describes some of the security options that
are available for your server.
Ÿ
Ÿ
To help prevent hardware theft you can use the cover
lock and add a security U-bolt and cable to your
server.
To erase lost or forgotten passwords in order to set
up password protection, you can move the CMOS
clear (password) jumper on the system board.
Important
Clearing CMOS memory erases the configuration
of your server. Therefore, you must, reconfigure
the server after clearing CMOS memory. If
possible, record the configuration information of
your server before moving the CMOS jumper.
Ÿ
Use the Configuration/Setup Utility program to set,
change, or delete passwords.
To help deter software and data theft, you can set the
diskette write-protect switch on the system board to
prevent writing data to diskettes.
The following list is a quick reference to these procedures:
Ÿ
Ÿ
Ÿ
“Installing a security U-bolt” on page 118
“Erasing lost or forgotten passwords” on page 122
“Setting the diskette write-protect switch” on
page 125
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Installing a security U-bolt:
You can add a
security U-bolt to the rear of your server. Adding a U-bolt
enables you to add a security cable and lock which helps
prevent hardware theft. After you add the security cable,
make sure that it does not interfere with other cables that
are connected to the server.
Before you begin
Ÿ
Ÿ
Ÿ
Ÿ
118
Obtain the following:
– A 19-mm (3/4 in.) U-bolt and threaded nuts
that fit the U-bolt
– A security cable
– A lock, such as a combination lock or
padlock
– An appropriately sized or adjustable wrench
– A flat-bladed screwdriver
Read “Safety Information” on page 196
Turn off the server and all other connected
devices.
Disconnect all external cables and power cords,
and remove the server cover (see “Preparing to
install and remove options” on page 73).
Netfinity Server HMM
1. Use a tool, such as a screwdriver, to remove the two
metal knockouts.
Metal
Knockouts
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2. Insert the U-bolt through the rear panel, then attach
and tighten the nuts with an appropriately sized or
adjustable wrench.
3. Replace the server cover. For more information, see
“Replacing the cover and connecting the cables” on
page 127.
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4. Thread the cable through the U-bolt and around an
object that is not a part of or permanently secured to
the building structure or foundation, and from which it
cannot be removed; then fasten the cable ends
together with a lock.
The following illustration shows an example of how
this might work.
After installing the U-bolt, be sure to keep the server cover
locked.
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Erasing lost or forgotten passwords
Notes
1. To set, change, or delete a password, see “Using
the Configuration/Setup Utility Program” on
page 19.
2. When enhanced security is enabled, you cannot
erase the administrator password. If you forget
or lose the administrator password, the system
board in your server must be replaced in order to
regain access to the Configuration/Setup Utility
program. For more information on enhanced
security, see “Enhanced security” on page 43.
Your server uses complementary metal-oxide
semiconductor (CMOS) memory on the system board for
storing configuration and setup information. CMOS
memory maintains information about:
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Date and time
Security features
Power-management devices
Storage devices
Keyboard and mouse
ISA legacy configuration information
Plug and Play configuration information
Port assignments
I/O addresses and interrupts
Other selectable features
Within the security features are the settings for the
power-on and administrator passwords. If you need to
erase a lost or forgotten password, you must erase all
CMOS configuration and setup information by moving the
jumper designated as Clear CMOS Request.
To locate this jumper, see “Identifying parts on the system
board” on page 80 or see the label inside the server.
Important
Clearing CMOS memory erases the configuration of
your server. Therefore, you must reconfigure the
server after clearing CMOS memory. If possible,
record the configuration information of your server
before moving the CMOS jumper.
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Netfinity Server HMM
Before you begin
Ÿ
Ÿ
Ÿ
Ÿ
Using the Configuration/Setup Utility program,
record all configuration information.
Read “Safety Information” on page 196
Turn off the server.
Disconnect the power cord and cables and
remove the server cover (see “Disconnecting
cables and removing the cover” on page 74).
1. Locate the Clear CMOS Request jumper on the
system board. For more information, see “Identifying
parts on the system board” on page 80 or see the
label inside the server.
2. Move the jumper from its normal position (pins 1 and
2) to pins 2 and 3. It might be helpful to use
needlenose pliers to move the jumper, but be careful
not to damage any system board components or
crush the jumper.
3
2
1
3
2
1
3
2
1
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3. Reconnect the power cord only.
4. Turn the server back on for approximately 10
seconds.
Attention
Do not touch any components while power is
on.
5. Turn off the server. CMOS memory is now cleared.
Note
You might not be able to power off with a single
touch of the power switch until POST is nearly
complete. Press and hold the power switch for 5
seconds or unplug the power cord to power off
your server.
6. Move the jumper back to its normal position (pins 1
and 2).
3
2
1
3
2
1
3
2
1
7. Replace the cover and reconnect the
What to do next:
After clearing CMOS memory, you must reconfigure the
server. After reassembling the server (go to “Completing
the installation” on page 126), use the Configuration/Setup
Utility program to reset the date and time, reset any
passwords, and reconfigure the server. For more
information, refer to “Setting passwords” on page 134.
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Setting the diskette write-protect switch:
The diskette write-protect switch controls whether you can
write information to a diskette using a diskette drive. The
ability to prevent writing to a diskette is particularly useful if
you are concerned about the security of information that
can be obtained through a network.
Note
This switch does not affect the ability to read
information from a diskette.
Before you begin
Ÿ
Ÿ
Ÿ
Read “Safety Information” on page 196
Turn off the server and all other connected
devices.
Disconnect all external cables attached to the
server, and then remove the server cover (see
“Preparing to install and remove options” on
page 73).
1. Locate the rocker switches on the system board.
Refer to the label inside the server or see “Identifying
parts on the system board” on page 80.
2. For normal diskette operation or for read-only diskette
operation, set switch 8 as illustrated below. It might
be helpful to use the end of a small screwdriver to set
the switch.
Normal Diskette Operation
1 2 3 4 5 6 7 8
Read-Only Diskette Operation
1 2 3 4 5 6 7 8
ON
ON
OFF
OFF
What to do next:
Ÿ
Ÿ
To work with another option, go to the appropriate
section.
To complete the installation, go to “Completing the
installation” on page 126.
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Completing the installation
After working with options, you need to install any removed
parts, replace the cover, and reconnect any cables,
including power cords and telephone lines. Also,
depending on the option installed, you might need to
update information in the Configuration/Setup Utility
program.
The following list is a quick reference to these procedures:
Ÿ
Ÿ
126
“Replacing the cover and connecting the cables” on
page 127
“Updating the server configuration” on page 127
Netfinity Server HMM
Replacing the cover and connecting the
cables
Before you begin
Read “Safety Information” on page 196
1. Ensure that all components have been reassembled
correctly and that no tools or loose screws are left
inside your server.
2. Clear any cables that might impede the replacement
of the cover.
3. Install the side cover by placing it into position and
sliding it to the rear as shown in the following
illustration. Make sure the cover is latched into
position.
4. Lock the cover.
5. Make sure the stabilizing feet are rotated outward so
that they properly support the server. Refer to “Using
the stabilizing feet” on page 73.
6. Reconnect the external cables and cords to the
server, then plug the power cords into properly
grounded electrical outlets.
Updating the server configuration:
The
configuration information in this section applies to installing
options. For more information on using the
Configuration/Setup Utility program, see “Using the
Configuration/Setup Utility Program” on page 19.
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Also, you may need to install device drivers after updating
the configuration settings. For more information, see the
instructions that come with the option to determine if
device drivers are required and how to install them.
After you add, remove, or replace options, you must
update the configuration settings. This reconfiguration is
performed automatically by the server or manually by you.
When the server automatically configures an option, it uses
system programs. However, you must save the new
settings. If the system programs do not update the
settings, you can use the Configuration/Setup Utility
program to reconfigure the appropriate settings.
For example, when you start your server after adding most
internal hard disk drives, the settings are automatically
updated, and you use the Configuration/Setup Utility
program to save those changes. However, if a resource
conflict arises after an ISA legacy adapter is installed or
removed, you must manually update the server
configuration and save the information.
Note
Make a record of all customized settings before you
perform any of the following steps.
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Starting the Configuration/Setup Utility program
When you restart the server for the first time after working
with most options, a message appears indicating that a
configuration change has occurred. You are then
prompted to enter the Configuration/Setup Utility program
to manually update the configuration settings or to confirm
and save the settings that were automatically updated by
the system programs.
After you change an option and restart the server, the
following screen might appear.
POST Startup Error(s)
The following error(s) were detected when
the system was started:
162 Configuration Change Has Occurred
Select one of the following:
Continue
Exit Setup
Note
Depending on the configuration changes that
occurred, the error message you see might be
different from the one shown here. If the preceding
screen appears, select Continue until you reach the
Configuration/Setup Utility menu (see “Changing
settings and exiting” on page 131).
If the preceding screen does not appear, then use the
following procedures to access the Configuration/Setup
Utility menu.
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To access the Configuration/Setup Utility program:
1. Turn on the server.
If your server is on when you start this procedure, you
must shut down the operating system, turn off the
server and wait a few seconds, and then restart the
server. Do not use Ctrl+Alt+Del to restart the server.
2. When the Configuration/Setup Utility prompt appears
in the lower left corner of the screen, press F1.
a. If you have not set an administrator password,
the Configuration/Setup Utility program menu
appears. If you have set an administrator
password, type the administrator password and
press Enter.
b. If you have set both an administrator and a
power-on password, you can type either of the
passwords at the password prompt. However, if
you type your power-on password, you can view
limited information in the Configuration/Setup
Utility program, but you cannot change settings.
To change settings in the Configuration/Setup
Utility program, type your administrator password
at the password prompt.
Configuration/Setup Utility
Select Option:
ŸSystem Summary
ŸProduct Data
ŸDevices and I/O Ports
ŸStart Options
ŸDate and Time
ŸSystem Security
ŸAdvanced Setup
ŸISA Legacy Resources
ŸPower Management
Save Settings
Restore Settings
Load Default Settings
Exit Setup
Note
The menu you see on your server might look slightly
different from the menu shown here, but it will operate
the same way.
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Changing settings and exiting: In the
Configuration/Setup Utility menus, you can accept the
configuration changes by viewing and saving the changes,
or you can make manual changes and then save the
settings.
The following is a quick reference for identifying symbols in
the Configuration/Setup Utility program. For information on
the function of keys, see “Using the Configuration/Setup
Utility Program” on page 19.
Ÿ
Ÿ
Ÿ
Ÿ
If a bullet (Ÿ) is beside a menu item, then an
additional menu is available.
Most information enclosed in brackets ([ ]) can be
changed. You cannot change information that is not
surrounded by [ ].
A right arrowhead (→) beside a menu item indicates
that a configuration change occurred in that category.
The → might also appear in subsequent menus.
If an asterisk (*) is beside a menu item, then a
resource conflict is detected.
When you complete your changes or finish viewing
information, return to the Configuration/Setup Utility menu
and select Save Settings to save the changes. From this
location, you can exit the Configuration/Setup Utility
program.
To exit from the Configuration/Setup Utility program, follow
these steps:
1. From the Configuration/Setup Utility menu, press Esc.
2. The Exit Setup menu appears. You can save your
changes, exit from the Configuration/Setup Utility
program without saving your changes, or return to the
Configuration/Setup Utility menu. Use the arrow keys
to select the desired option and press Enter.
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Configuring an ISA legacy adapter: To configure
an installed ISA legacy adapter, you might need to alter
switch or jumper settings on the adapter. Also, you must
use the Configuration/Setup Utility program to identify the
ISA legacy resource requirements, such as memory
locations, I/O assignments, and DMA and interrupt
assignments.
Note
For more information about required resources and
switch settings, refer to the documentation that comes
with the adapter.
To store the legacy resource information for an installed
adapter:
1. Start the Configuration/Setup Utility (see “Starting the
Configuration/Setup Utility program” on page 129).
2. Select ISA Legacy Resources from the
Configuration/Setup Utility menu and press Enter.
3. As needed, select Memory Resources, I/O Port
Resources, DMA Resources, or Interrupt
Resources.
4. Set the appropriate resource to ISA Resource and
press Enter.
5. Remember to save the changes when you exit from
the Configuration/Setup Utility program.
6. Return to the Configuration/Setup Utility menu and
select Save Settings to save the changes. From this
location, you can exit the Configuration/Setup Utility
program.
To exit from the Configuration/Setup Utility program,
follow these steps:
a. From the Configuration/Setup Utility menu, press
Esc.
b. The Exit Setup menu appears. You can save
your changes, exit from the Configuration/Setup
Utility program without saving your changes, or
return to the Configuration/Setup Utility menu.
Use the arrow keys to select the desired option
and press Enter.
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Netfinity Server HMM
If you remove an ISA legacy adapter, you must set to
Available the system resources that are no longer being
used. To do this, follow the above procedures and select
Available at step 4.
Note
For more information on adapters and resolving
conflicts, see “Adapter configuration” on page 97 and
“Interrupt and DMA resources” on page 135.
Configuring startup devices: Startup devices are
devices where the server looks for an operating system
when it is powered on. After adding new devices to the
server, you might want to change the sequence of the
startup devices. You can use the Configuration/Setup
Utility program to configure startup devices.
To configure startup devices:
1. Start the Configuration/Setup Utility (see “Starting the
Configuration/Setup Utility program” on page 129).
2. Select Start Options from the Configuration/Setup
Utility menu and press Enter.
3. Select Startup Sequence from the Start options
menu and press Enter.
4. Select First Startup Device and press Enter.
5. Use the arrow keys to make your selection and press
Enter.
6. If necessary, repeat the above steps for Second
Startup Device, Third Startup Device, and Fourth
Startup Device.
7. If Automatic Power On Startup Sequence is
enabled, repeat the above steps to select the startup
devices.
8. Remember to save the changes when you exit from
the Configuration/Setup Utility program.
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133
Setting passwords: If you used the Clear CMOS
Request jumper to erase lost or forgotten passwords,
configuration and setup information is also erased. You
must reconfigure the server, and reset the power-on and
administrator passwords.
For information on clearing CMOS memory, see “Erasing
lost or forgotten passwords” on page 122.
For more information on password protection and setting
the date and time, see “Instructions for common
procedures” on page 36.
To set a power-on or administrator password:
1. Start the Configuration/Setup Utility (see “Starting the
Configuration/Setup Utility program” on page 129).
2. Select System Security from the Configuration/Setup
Utility menu and press Enter.
3. Select Administrator Password or Power-on
Password and press Enter.
4. Type in the new password in the appropriate fields.
5. Select Change Password and press Enter. For
more information, see “Understanding the power-on
password” on page 37 or “Understanding the
administrator password” on page 40.
6. Remember to save the changes when you exit from
the Configuration/Setup Utility program.
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Netfinity Server HMM
Interrupt and DMA resources
This section lists the settings for the default interrupt and
direct-memory-access (DMA) resources for your server. If
you get a conflict, use this section to see what resources
are available.
Note
The interrupt and DMA settings might change when
your server is configured.
Table 3. Interrupt Resources
Interrupt Request
System Resource
0
1
2
35
45
5
6
75
Timer
Keyboard
Interrupt Controller
Serial Port 2
Serial Port 1
Available
Diskette
Parallel Port
Real Time Clock
ACPI
Available
Available
Mouse
Coprocessor
IDE Drives on primary channel
IDE Drives on secondary
channel
8
9
10
11
12
13
14
15
Interrupt resources:
Interrupt request
System resource
0
Timer
1
Keyboard
2
Interrupt controller
35
Serial port 2
45
Serial port 1
5
Available
6
Diskette
75
Parallel port
8
Real time clock
9
Available
10
Available
11
Available
12
Mouse
13
Coprocessor
5
Can be modified to alternative settings or disabled.
Netfinity 8655 - Type 8655
135
14
IDE drives on primary
channel
15
IDE drives on secondary
channel
136
Netfinity Server HMM
The Advanced Programmable Interrupt Controller (APIC)
manages additional hardware interrupts to the system
BIOS. The following interrupts are available to the APIC.
Interrupt request
System resource
16
PCI device
17
PCI device
18
PCI device
19
PCI device
20
Not available
21
Not available
22
Not available
23
Not available
24
SMI (system-management
interrupt)
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DMA resources:
DMA channel
System Resource
0 - 8 bits
Available
1 - 8 bits
Available
2 - 8 bits
Diskette
3 - 8 bits
Parallel port
4 - 16 bits
System resource
5 - 16 bits
Available
6 - 16 bits
Available
7 - 16 bits
Available
138
Netfinity Server HMM
System board switches
The following table provides the system switch identifiers
and descriptions of these switches. The system switch
block is identified by key .13/ in the illustration at
“Identifying parts on the system board” on page 80.
Note
Turn off the server and disconnect the power cord
before moving any switches.
Table 4. System Board Switch Block
Identifier
Switch Description
1
Reserved
2
Reserved
3
Reserved
4
Reserved
5
BIOS recovery mode. When this switch is set to On,
perform BIOS recovery using the boot block (boot block
recovery).
The recovery boot block is in a protected area of flash
memory that cannot be overwritten. When the BIOS
becomes corrupted (for example, if a power failure
occurs during a flash update), the recovery boot block
can be used to restore the BIOS. The code in the
recovery boot block enables the server to start up and
read a flash diskette. The flash utility automatically
recovers the system BIOS from the BIOS recovery files
on the diskette. When the flash is complete, the switch
must be moved to the Off position.
The default setting is Off (disabled).
6
Ethernet operation mode. When this switch is set to On,
the onboard Ethernet controller is disabled. When this
switch is set to Off, the onboard Ethernet controller
operates normally.
The default setting is Off.
7
Administrator password locked. When this switch is set
to On, the administrator password is unlocked, and may
be changed or reset although enhanced security is
enabled. When this switch is set to Off, the
administrator password is locked, and may not be
changed or reset if enhanced security is enabled.
The default setting is Off.
8
Diskette write protection. When this switch is set to On,
prevent writing to diskette. When this switch is set to
Off, normal diskette read and write operation is in effect.
The default setting is Off.
System Board Removal.
To remove the system board. do the following.
1. Disconnect the cables and remove the side cover,
see “Preparing to install and remove options” on
page 73 and “Disconnecting cables and removing the
cover” on page 74.
2. Remove the air baffle, see “Accessing the system
board” on page 82.
Netfinity 8655 - Type 8655
139
3. Remove the adapters, see “Working with adapters” on
page 95.
4. Remove the DIMMs, see “Working with system
memory” on page 84.
5. Remove the microprocessor(s), see “Working with
microprocessors” on page 89.
6. Make a note of where the cables are attached to the
system board; then, disconnect the system board
cables.
7. Remove the six external connector screws .1/ from
the rear of the server.
8. Remove the nine system board screws .1/ from the
system board and remove the system board.
System Board Replacement
To replace the system board, reverse the system board
removal procedure. See “System Board Removal.” on
page 139.
140
Netfinity Server HMM
Important
Always flash the server with the latest level BIOS and
update the machine type and serial number. The
latest level of BIOS for the server is available through
the World Wide Web and the IBM Bulletin Board
System (BBS). Refer to “Online Support” on page iv
for the appropriate World Wide Web addresses and
bulletin-board telephone numbers.
Termination requirements
The SCSI controller provides termination for the internal
SCSI controller bus (cable) in your server. There are no
termination requirements for any SCSI controller devices
you install in the hard disk drive bays or attach to this
cable.
If you attach a SCSI controller cable and devices to the
external SCSI controller connector, set the termination for
the last device on that SCSI controller cable to Enabled.
Refer to the instructions that come with the SCSI controller
device for more information about termination.
Netfinity 8655 - Type 8655
141
Symptom-to-FRU index
The Symptom-to-FRU Index lists error symptoms and
possible causes. The most likely cause is listed first.
Always begin with “General Checkout” on page 5. This
index can also be used to help you decide which FRUs to
have available when servicing a computer. If you are
unable to correct the problem using this index, go to
“Undetermined problem” on page 189.
Notes
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
If you have both an error message and an
incorrect audio response, diagnose the error
message first.
If you cannot run the diagnostic tests or you get
a diagnostic error code when running a test, but
did receive a POST error message, diagnose the
POST error message first.
If you did not receive any error message, look for
a description of your error symptoms in the first
part of this index.
Check all power supply voltages before you
replace the system board. (See “Power supply”
on page 59.)
Check the hard disk drive jumper settings before
you replace a hard disk drive.
Important
1. Some errors are indicated with a series of beep
codes.
The Netfinity 3500 - Type 8655 default setting is
to come up quiet (No beep and no memory count
and checkpoint code display) when no errors are
detected by POST. To enable Beep and memory
count and checkpoint code display when a
successful POST occurs:
Ÿ Enable Power on Status in setup.
2. The processor is a separate FRU from the
system board; the processor is not included with
the system board FRU.
142
Netfinity Server HMM
Beep symptoms
Beep symptoms are short tones or a series of short tones
separated by pauses (intervals without sound). See the
following examples.
Beeps
Description
1-2-X
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
One Beep
A pause (or break)
Two beeps
A pause (or break)
Any number of beeps
4
Four continuous beeps
Beep Symptom
FRU/Action
1-1-3
CMOS read/write error
1. Run Setup
2. System Board
1-1-4
ROM BIOS check error
1. System Board
1-2-X
DMA error
1. System Board
1-3-X
1. Memory Module
2. System Board
1-4-4
1. Keyboard
2. System Board
1-4-X
Error detected in first 64 KB
of RAM.
1. Memory Module
2. System Board
2-1-1, 2-1-2
1. Run Setup
2. System Board
2-1-X
First 64 KB of RAM failed.
1. Memory Module
2. System Board
2-2-2
1. Video Adapter
(if installed)
2. System Board
2-2-X
First 64 KB of RAM failed.
1. Memory Module
2. System Board
2-3-X
1. Memory Module
2. System Board
2-4-X
1. Run Setup
2. Memory Module
3. System Board
3-1-X
DMA register failed.
1. System Board
3-2-4
Keyboard controller failed.
1. System Board
2. Keyboard
3-3-4
Screen initialization failed.
1. Video Adapter
(if installed)
2. System Board
3. Display
Netfinity 8655 - Type 8655
143
Beep Symptom
FRU/Action
3-4-1
Screen retrace test detected
an error.
1. Video Adapter
(if installed)
2. System Board
3. Display
3-4-2
POST is searching for video
ROM.
1. Video Adapter
(if installed)
2. System Board
4
1. Video Adapter
(if installed)
2. System Board
All other beep code
sequences.
1. System Board
One long and one short
beep during POST.
Base 640 KB memory error
or shadow RAM error.
1. Memory Module
2. System Board
One long beep and two or
three short beeps during
POST.
(Video error)
1. Video Adapter
(if installed)
2. System Board
Three short beeps during
POST.
1. System Board
Continuous beep.
1. System Board
Repeating short beeps.
1. Keyboard stuck key?
2. Keyboard Cable
3. System Board
No beep symptoms
Symptom/Error
FRU/Action
No beep during POST but
computer works correctly.
1. System Board
No beep during POST.
1. See “Undetermined
problem” on
page 189.
2. System Board
3. Memory Module
4. Any Adapter or Device
5. Power Cord
6. Power Supply
144
Netfinity Server HMM
POST error codes
In the following index, “X” can represent any number.
POST Error Code
FRU/Action
000
SCSI Adapter not enabled.
1. Verify adapter device
and Bus Master fields
are enabled in PCI
configuration
program. See
documentation
shipped with
computer.
02X
1. SCSI Adapter
08X
Check SCSI terminator
installation.
1.
2.
3.
4.
101
System board interrupt
failure.
1. System Board
102
System board timer error.
1. System Board
106
1. System Board
110, 111
System board memory
parity error.
1. Memory Module
2. System Board
114
Adapter ROM error.
1. Adapter Memory
2. System Board
121
Hardware error
1. _______________
2. _______________
129
Internal cache test error.
1. Processor
2. L2 Cache Memory
3. System Board
151
Real-time clock failure.
1. System Board
161
Bad battery.
1. Run Setup
2. Battery
(See page “Safety
Information” on
page 196.)
3. System Board
SCSI
SCSI
SCSI
SCSI
Cable
Terminator
Device
Adapter
Netfinity 8655 - Type 8655
145
POST Error Code
FRU/Action
162
Configuration mismatch.
1. Run Setup and verify
Configuration
2. Had a device been
added, removed,
changed location? If
not, suspect that
device.
3. Power-on external
devices first, then
power-on computer.
4. CMOS Backup Battery
(See page “Safety
Information” on
page 196.)
5. System Board
163
Clock not updating or invalid
time set.
1. Time and Date Set?
2. CMOS Backup Battery
(See page “Safety
Information” on
page 196.)
3. System Board
164
POST detected a base
memory or extended
memory size mismatch
error.
1. Run Setup. Check
System Summary
menu for memory
size change.
2. Run the Extended
Memory Diagnostic
tests.
166
Boot Block Check Sum
Error
1. Run Flash Recovery
using Boot Block.
See
2. System Board
167
Microprocessor installed
that is not supported
by the current POST/BIOS.
1. Run Setup. Check
Stepping level for the
BIOS level needed,
then perform the
flash update.
2. Processor
168
Alert on LAN error
1. Run Setup. Check to
see that Ethernet and
Alert on LAN are
enabled.
2. System Board
17X, 18X
1. C2 Security
176
Covers were removed or
security error was detected
1. Enter the
administration
password to clear the
error
177
Corrupted Administrator
Password.
1. System Board
183
1. Enter the
administrator
password
146
Netfinity Server HMM
POST Error Code
FRU/Action
185
Corrupted boot sequence.
1. Set configuration and
reinstall the boot
sequence.
186
Security error has been
cleared
1. N/A
187
1. Clear Administration
password
2. System Board
189
1. More than three
password attempts
were made to access
the computer.
190
Chassis intrusion detector
was cleared.
This is information only, no
action required.
If this code does not clear:
1. System Board
1XX
Not listed above.
1. System Board
201, 20X
Memory data error.
1. Run Enhanced Diag.
Memory Test
2. Memory Module
3. System Board
225
1. Unsupported Memory
229
External cache test error.
1. L2 Cache Memory
2. System Board
262
POST detected a base
memory or extended
memory type error.
1. Run Setup. Check
System Summary
menu for memory
type change.
2. Run the Extended
Memory Diagnostic
tests.
301
1. Keyboard
2. Keyboard Cable
3. System Board
303
With an 8603 error.
1.
2.
3.
4.
303
With no 8603 error.
1. Keyboard
2. Keyboard Cable
3. System Board
3XX
Not listed above.
1. Keyboard
2. Keyboard Cable
3. System Board
5XX
1. Video Adapter
(if installed)
Mouse
Keyboard
Keyboard Cable
System Board
2. System Board
Netfinity 8655 - Type 8655
147
POST Error Code
FRU/Action
601
1. Diskette Drive A
2. Diskette Drive Cable
3. System Board
602
1. Bad Diskette ?
2. Verify Diskette and
retry.
604
And able to run diagnostics.
1. Run Setup and verify
diskette configuration
settings
2. Diskette Drive A/B
3. Diskette Drive Cable
4. System Board
605
POST cannot unlock the
diskette drive.
1. Diskette Drive
2. Diskette Drive Cable
3. System Board
662
1. Diskette drive
configuration error or
wrong diskette drive
type, run Setup
Configuration.
6XX
Not listed above.
1.
2.
3.
4.
5.
762
Math coprocessor
configuration error.
1. Run Setup
2. Processor
3. System Board
7XX
Not listed above.
1. Processor
2. System Board
962
Parallel port configuration
error.
1. Run Configuration
2. Parallel Adapter
(if installed)
3. System Board
9XX
1. Printer
2. System Board
1047
1. 16-Bit AT Fast SCSI
Adapter
107X
Check SCSI terminator
installation.
1. Check SCSI
terminator
installation.
2. SCSI Cable
3. SCSI Terminator
4. SCSI Device
5. SCSI Adapter
1101
Serial connector error,
possible system board
failure.
1. Run Advanced
Diagnostics
1101, 1102, 1106,
1108, 1109
1. System Board
2. Any Serial Device
148
Netfinity Server HMM
Diskette Drive
System Board
External Drive Adapter
Diskette Drive Cable
Power Supply
POST Error Code
FRU/Action
1107
1. Communications
Cable
2. System Board
1102
Card selected feedback
error.
1. Run Advanced
Diagnostics
1103
Port fails register check.
1. Run Advanced
Diagnostics
2. System Board
1106
Serial option cannot
be turned off.
1. Run Advanced
Diagnostics
2. System Board
1107
1. Serial Device Cable
2. System Board
1110
Register test failed.
1. Run Advanced
Diagnostics
2. System Board
1116
Interrupt error.
1. Run Advanced
Diagnostics
1117
Failed baud rate test.
1. Run Advanced
Diagnostics
1162
Serial port configuration
error.
1. Run Configuration
2. Serial Adapter
(if installed)
3. System Board
11XX
Not listed above.
1. System Board
1201
1. System Board
2. Any Serial Device
1202, 1206, 1208,
1209, 12XX
1. Dual Async
Adapter/A
2. System Board
3. Any Serial Device
1207
1. Communications
Cable
2. Dual Async Adapter/A
13XX
1. Game Adapter
1402
Printer not ready.
Information only
1403
No paper error, or
interrupt failure.
Information only
1404
System board timeout
failure.
1. Run Advanced
Diagnostics
1405
Parallel adapter error.
1. Run Advanced
Diagnostics
1406
Presence test error.
1. Run Advanced
Diagnostics
Netfinity 8655 - Type 8655
149
POST Error Code
FRU/Action
14XX
Not listed above.
Check printer before
replacing system board.
1. Printer
2. System Board
15XX
1. SDLC Adapter
1692
Boot sequence error.
1. Run FDISK to ensure
at least one active
partition is set active.
16XX
1. 36/38 Workstation
Adapter
1762
Hard disk drive configuration
error.
1. Run Configuration
178X
Hard disk drive test failed
1. See “Power supply”
on page 59.
2. Hard Disk Drive
3. System Board
4. Hard Disk Cable
5. Power Supply
180X, 188X
PCI configuration or
resource error.
1. Run Setup and verify
PCI/ISA configuration
settings.
2. If necessary, set ISA
adapters to “Not
available” to allow PCI
adapters to properly
configure.
3. Remove any suspect
ISA adapters.
4. Rerun diagnostics.
5. PCI Adapter
1962
Boot sequence error.
1. Run
Configuration/Setup,
check Boot Sequence
2. Check cable
connections
3. Run Diagnostics
4. Hard Disk Drive
5. System Board
209X
1. Diskette Drive
2. Diskette Cable
3. 16-bit AT Fast SCSI
Adapter
20XX
Not listed above
1. BSC Adapter
21XX
1. SCSI Device
2. 16-bit AT Fast SCSI
Adapter
3. Alternate BSC Adapter
2401, 2402
If screen colors change.
1. Display
150
Netfinity Server HMM
POST Error Code
FRU/Action
2401, 2402
If screen colors are OK.
1. System Board
2. Display
2409
1. Display
2410
1. System Board
2. Display
2462
Video memory configuration
error.
1. Check cable
connections.
2. Run Setup and verify
video configuration
settings.
3. Video Memory
Modules
4. Video Adapter
(if installed)
5. System Board
3015, 3040
Check for missing wrap
or terminator plug on the
adapter.
1.
2.
3.
4.
30XX
1. PC Network Adapter
2. LF Translator
3. Cable Problem?
3115, 3140
1. Network Attached?
2. LF Translator
3. Alternate PC
Network-Adapter
4. Cable Problem
31XX
1. Alternate PC Network
Adapter
2. LF Translator
3. Cable Problem?
36XX
1. GPIB Adapter
38XX
1. DAC Adapter
4611, 4630
1. Multiport/2 Interface
Board
2. Multiport/2 Adapter
4612, 4613 4640, 4641
1. Memory Module
Package
2. Multiport/2 Adapter
4650
1. Multiport Interface
Cable
46XX
Not listed above.
1. Multiport/2 Adapter
2. Multiport/2 Interface
Board
3. Memory Module
5600
1. Financial System
Controller Adapter
Network Attached?
LF Translator
Cable Problem
PC Network Adapter
Netfinity 8655 - Type 8655
151
POST Error Code
FRU/Action
5962
An IDE device (other than
hard drive) configuration
error.
1.
2.
3.
4.
Run Configuration
CD-ROM Drive
CD-ROM Adapter
ZIP or other ATAPI
device
5. System Board
62XX
1. 1st Store Loop
Adapter
2. Adapter Cable
63XX
1. 2nd Store Loop
Adapter
2. Adapter Cable
64XX
1. Network Adapter
71XX
1. Voice Adapter
74XX
1. Video Adapter
(if installed)
76XX
1. Page Printer Adapter
78XX
1. High Speed Adapter
79XX
1. 3117 Adapter
80XX
1. PCMCIA Adapter
84XX
1. Speech Adapter
2. Speech Control Assy.
8601, 8602
1. Pointing Device
(Mouse)
2. System Board
8603, 8604
1. System Board
2. Pointing Device
(Mouse)
86XX
Not listed above
1. Mouse
2. System Board
89XX
1. PC Music Adapter
2. MIDI Adapter Unit
91XX
1. Optical Drive
2. Adapter
96XX
1. SCSI Adapter
2. Any SCSI Device
3. System Board
10101,
10105,
10108,
10112,
10115,
10102,
10106,
10109,
10113,
10116
10104
10107
10111
10114
10103, 10110, 101171
152
Netfinity Server HMM
1. Have customer verify
correct operating
system device
drivers are installed
and operational.
2. Modem
1. System Board
2. Data/Fax Modem
POST Error Code
FRU/Action
10117
Not listed above.
1. Check system
speaker
2. Check PSTN cable
3. External DAA
(if installed)
4. Modem
10118
1. Run Diagnostics and
verify the correct
operation of the
modem slot
2. Modem
10119
1. Diagnostics detected
a non-IBM modem
2. Modem
10120
1. Check PSTN Cable
2. External DAA
(if installed)
3. Modem
10132,
10135,
10138,
10141,
10144,
10147,
10150,
10133,
10136,
10139,
10142,
10145,
10148,
10151,
10134
10137
10140
10143
10146
10149
10152
1. Modem
10153
1. Data/Fax Modem
2. System Board
101XX
Not listed above.
1. Modem Adapter/A
2. Data/Fax Modem
3. System Board
10450, 10451, 10490
10491, 10492, 10499
Read/write error.
1. Run Advanced
Diagnostics
2. Hard Disk Drive
3. System Board
10452
Seek test error.
1. Run Advanced
Diagnostics
10453
Wrong drive type?
Information only
10454
Sector buffer test error.
1. Run Advanced
Diagnostics
10455, 10456
Controller error.
1. Run Advanced
Diagnostics
10459
Drive diagnostic command
error.
Information only
10461
Drive format error
1. Run Advanced
Diagnostics
10462
Controller seek error.
1. Run Advanced
Diagnostics
10464
Hard Drive read error.
1. Run Advanced
Diagnostics
Netfinity 8655 - Type 8655
153
POST Error Code
FRU/Action
10467
Drive non fatal seek error.
1. Run Advanced
Diagnostics
10468
Drive fatal seek error.
1. Run Advanced
Diagnostics
10469
Drive soft error count
exceeded.
1. Run Advanced
Diagnostics
10470, 10471, 10472
Controller wrap error.
1. Run Advanced
Diagnostics
10473
Corrupt data. Low level
format might be required.
Information only
10480
1. Hard Disk Drive
(ESDI)
2. Drive Cable
3. System Board
10481
ESDI drive D seek error.
1. Run Advanced
Diagnostics
10482
Drive select
acknowledgement bad.
1. Run Advanced
Diagnostics
106X1
1. Check Configuration
2. Ethernet Adapter
10635
1. Power-off computer,
wait ten seconds;
then power-on the
computer.
2. Ethernet Adapter
10651, 10660
1. Check Cables
2. Ethernet Adapter
106XX
Not listed above.
1. Ethernet Adapter
107XX
1. 5.25-inch External
Diskette Drive
2. 5.25-inch Diskette
Drive Adapter/A
109XX
Check the adapter cables.
1. ActionMedia
Adapter/A
2. System Board
112XX
This adapter does
not have cache.
1. SCSI Adapter
2. Any SCSI Device
3. System Board
119XX
1. 3119 Adapter
121XX
1. Modem Adapter
2. Any Serial Device
3. System Board
136XX
1. ISDN Primary Rate
Adapter
2. System Board
137XX
1. System Board
154
Netfinity Server HMM
POST Error Code
FRU/Action
141XX
1. Realtime Interface
Coprocessor
Portmaster
Adapter/A
143XX
1. Japanese Display
Adapter
2. System Board
14710, 14711
1. System Board
Video Adapter
2. Adapter Video Memory
148XX
1. Video Adapter
14901, 14902
1491X, 14922
1. Video Adapter
(if installed)
2. System Board
3. Display (any type)
14932
1. External Display
2. Video Adapter
161XX
1. FaxConcentrator
Adapter
164XX
1. 120 MB Internal Tape
Drive
2. Diskette Cable
3. System Board
16500
1. 6157 Tape
Attachment Adapter
16520, 16540
1. 6157 Streaming Tape
Drive
2. 6157 Tape Attachment
Adapter
166XX, 167XX
1. Token Ring Adapter
2. System Board
18001 to 18029
1. Wizard Adapter
2. Wizard Adapter
Memory
18031 to 18039
1. Wizard Adapter Cable
185XXXX
1. DBCS Japanese
Display Adapter/A
2. System Board
20001 to 20003
1. Image Adapter/A
Image-I Adapter/A
2. Memory Module
DRAM, VRAM
20004
1. Memory Module
DRAM, VRAM
2. Image Adapter/A
Image-I Adapter/A
20005 to 20010
1. Image Adapter/A
Image-I Adapter/A
2. Memory Module
DRAM, VRAM
Netfinity 8655 - Type 8655
155
POST Error Code
FRU/Action
200XX
Not listed above.
1. Image Adapter/A
Image-I Adapter/A
2. Memory Module
DRAM, VRAM
3. System Board
20101 to 20103
1. Printer/Scanner
Option
2. Image Adapter/A
3. Memory Module
DRAM, VRAM
20104
1. Memory Module
DRAM, VRAM
2. Printer/Scanner Option
3. Image Adapter/A
20105 to 20110
1. Printer/Scanner
Option
2. Image Adapter/A
3. Memory Module
DRAM, VRAM
Image Adapter/A
Memory Test failure
indicated by graphic
of adapter.
1. Replace memory
module (shown in
graphic.)
206XX
1. SCSI-2 Adapter
2. Any SCSI Device
3. System Board
208XX
Verify there are no duplicate
SCSI ID settings on the
same bus.
1. Any SCSI Device
210XXXX
Internal bus, size unknown.
1. SCSI Hard Disk Drive
2. SCSI Adapter or
System Board
3. SCSI Cable
4. SCSI ID Switch
(on some models)
210XXX1
External bus, size unknown.
Tape Drive amber LED
remains on.
1. Tape Drive
2. SCSI Cable (internal)
3. SCSI Adapter or
System Board
Tape Drive green “in use”
LED fails to come on.
1. Tape Drive
2. SCSI Adapter or
System Board
3. SCSI Cable (internal)
SCSI Cable (external)
Tape automatically ejected
from drive.
1. Tape Cassette
2. Drive
SCSI ID on rotary switch
does not match SCSI ID
set in configuration.
Verify drive switches
inside cover are set to
zero.
1. Rotary Switch Circuit
Board
2. Circuit Board Cable
3. Tape Drive
156
Netfinity Server HMM
POST Error Code
FRU/Action
Tape sticks/breaks in
drive.
Verify that the tapes used
meet ANSI standard X3B5.
1. Tape Cassette
212XX
1. SCSI Printer
2. Printer Cable
213XX
1. SCSI Processor
214XX
1. WORM Drive
215XXXC
215XXXD
215XXXE
215XXXU
If an external device, and
power-on LED is off, check
external voltages.
1. CD-ROM Drive I
CD-ROM Drive II
Enhanced CD-ROM
Drive II
Any CD-ROM Drive
2. SCSI Cable
3. SCSI Adapter or
System Board
216XX
1. Scanner
217XX
If an external device, and
power-on LED is off, check
external voltages.
1. Rewritable Optical
Drive
2. SCSI Adapter or
System Board
3. SCSI Cable
218XX
Check for multi CD
tray, or juke box.
1. Changer
219XX
1. SCSI
Communications
Device
24201Y0, 24210Y0
Be sure wrap plug is
attached.
1. ISDN/2 Adapter
2. ISDN/2 Wrap Plug
3. ISDN/2
Communications
Cable
273XX
1. 1 Mbps Micro
Channel Infrared LAN
Adapter
27501, 27503
27506, 27507
1. ServerGuard Adapter
2. System Board
27502, 27504, 27510
27511, 27533, 27534
27536, 27537
1. ServerGuard Adapter
27509
1. Remove redundant
adapters, run Auto
Configuration
program, then retest.
27512
1. WMSELF.DGS
diagnostics file
missing.
2. WMSELF.DGS
diagnostics file
incorrect.
Netfinity 8655 - Type 8655
157
POST Error Code
FRU/Action
27535
1. 3V Lithium Backup
Battery
2. ServerGuard Adapter
27554
1. Internal Temperature
out of range
2. ServerGuard Adapter
27555, 27556
1. ServerGuard Adapter
2. Power Supply
27558, 27559
27560, 27561
1. PCMCIA Type II
Modem
2. ServerGuard Adapter
27562
1. External Power
Control not
connected
2. External Power Control
3. ServerGuard Adapter
27563, 27564
1. External Power
Control
2. ServerGuard Adapter
275XX
1. Update Diagnostic
Software
27801 to 27879
1. Personal Dictation
System Adapter
2. System Board
27880 to 27889
1. External FRU
(Speaker, Microphone)
I999030X
Hard disk reset failure.
158
Netfinity Server HMM
Possible hard disk drive
problem
Error messages
Error Message/Symptom
FRU/Action
Address Exceeds the Size
of Your Memory
An invalid memory address
was entered. Diagnostics
Tests display this message
during the Locate Bad Chips
option.
1. Enter the correct
address.
2. Memory Module
3. System Board
Arithmetic Functions
Failed
An error was detected
during the CPU Test.
1. Microprocessor
2. System Board
Base Memory Test Failed
An error was detected in
base memory.
1. Memory Module
2. System Board
Boot Sector Unreadable
A boot sector read error
was detected on the hard
disk drive.
1. Hard Disk Drive
2. Hard Disk Drive Cable
3. Hard Disk Drive
Adapter
(if installed)
4. System Board
Bus Noise Test Failed
RAM Test detected an error
in the memory bus.
1. Memory Module
2. System Board
Butterfly Cylinder Access
Test Failed
Hard Disk Drive Test
detected mismatch between
the data read and the data
stored on the drive.
1. Hard Disk Drive
2. Hard Disk Drive Cable
3. Hard Disk Drive
Adapter
(if installed)
4. System Board
Clock Stopped
Real-time clock has stopped
working.
1. Real-Time Clock
Assembly
2. System Board
CMOS Clock Test Failed
Time and Date Settings for
CMOS and DOS do not
Match.
1. Real-Time Clock
Assembly
2. System Board
Controller Diagnostic Test
Failed
An error was detected while
testing the Hard Disk
Controller (Adapter).
1. Hard Disk Drive
Adapter
(if installed)
2. Hard Disk Drive
3. System Board
Cylinder 0 errors
Test detected an error
reading the first cylinder of
the hard disk drive.
1. Hard Disk Drive
2. Hard Disk Drive
Adapter
(if installed)
3. System Board
Device is Not Ready
Ready the Device...
or
Press Any Key
1. Ensure the device is
powered-on.
2. Replace failing device
3. Device Adapter
(if installed)
4. System Board
Netfinity 8655 - Type 8655
159
Error Message/Symptom
FRU/Action
Disk Error Encountered
Opening Output File Press
Any Key To Continue.
1. Hard Disk Drive
2. Hard Disk Drive
Adapter
(if installed)
3. System Board
DMA #X Failed
Main Components Test
detected an error while
testing the DMA controller.
1. System Board
DMA Page Register Failed
DMA page register error
1. System Board
Drive (x) Media (y)
Mismatch
FAT ID mismatch with
installed drive.
1. Check diskette and
diskette drive
capacity.
2. Diskette Drive
3. System Board
Error in video buffer.
Bad bits.
Video memory test error.
1. Video Adapter
(if installed)
2. System Board
3. Display
Exception Interrupt In
Protected Mode Diags
Cannot Continue
Server error, remove one
adapter at a time until the
symptom goes away.
1. Any Adapter
2. System Board
3. Processor
Extended Memory Test
Failed
Extended memory error.
1. Memory Module
2. System Board
Floppy Drive Failed
Diskette drive(s) failed.
1. Diskette Drive
2. System Board
3. Diskette Drive Cable
General Function Failed
Remove one adapter at a
time until the symptom goes
away.
1. Any Adapter
2. System Board
3. Processor
Hard Drives Failed
Hard Disk Drive test error.
1. Hard Disk Drive
2. Hard Disk Drive
Adapter
(if installed)
3. System Board
Incorrect DOS version
1. Ensure you are using
DOS version 3.0 or
higher.
INT Mask Register Failed
INT Mask Register error.
1. Microprocessor
2. System Board
Invalid Date
Clock/DOS date mismatch.
1. Real-Time Clock
Assembly
2. System Board
160
Netfinity Server HMM
Error Message/Symptom
FRU/Action
Invalid Time
Clock/DOS time mismatch.
Back-up clock and DOS
time of day settings do not
match.
1. Real-Time Clock
Assembly
2. System Board
Linear Cylinder Access
Test Failed
Hard disk drive error.
1. Hard Disk Drive
2. Hard Disk Drive Cable
3. Hard Disk Drive
Adapter
(if installed)
4. System Board
Logic Function Failed
CPU Logic test error.
1. Microprocessor
2. System Board
Loopback Error
COM Port Test or Parallel
Port error.
1. System Board
2. Wrap Plug
A wrap plug must be
installed to successfully
complete these tests.
Main Components Failed
System board error.
1. System Board
2. Processor
Memory test cannot run at
this location in memory
Not enough free memory
available to start the
memory test.
1. Memory Module
2. System Board
Missing QAPlus/PRO
Files(s)
One or more diagnostic
support files are missing.
1. Diagnostic Diskette
NO LOOP-BACK PLUG.
Skipping External
loopback test
No wrap plug installed.
1. Install wrap plug on
the serial port, rerun
test.
2. System Board
Not ready
Printer not on-line or not
ready.
1.
2.
3.
4.
No 'type-amatic' repeat
At least one repeat key
must be tested during this
test or an error will occur.
Type-amatic test error.
1. Keyboard
2. System Board
Not used by any standard
device
IRQ is not currently being
used by a non-standard
device.
1. System Board
Numeric Proc Failed
NPU test error.
1. Microprocessor
2. System Board
Ready Printer
Printer
Printer Cable
System Board
Netfinity 8655 - Type 8655
161
Error Message/Symptom
FRU/Action
Parallel Ports Failed
Test Report Summary
message.
1. System Board
Pass (N): ** Errors ** Drive
(X) Failed
Diskette drive read/write test
error.
1. Diskette Drive
2. System Board
3. Diskette Drive Cable
Pass (N) Drive Not Ready
Diskette drive door is open
or defective.
1. Ensure diskette drive
is ready.
2. Diskette Drive
3. System Board
4. Diskette Drive Cable
Pass (N): Drive (X) Write
Protected or Unformatted
1. Insert a non-write
protected, formatted
diskette into the
diskette drive; then
rerun the test.
2. Diskette Drive
3. System Board
4. Diskette Drive Cable
Pass (N): Unknown Media
Drive (X)
Diskette Drive Test error.
1.
2.
3.
4.
Diskette
Diskette Drive
System Board
Diskette Drive Cable
Place Hi-density Media in
Drive
Media/drive mismatch.
1.
2.
3.
4.
Diskette
Diskette Drive
System Board
Diskette Drive Cable
Printer Failed
Printer powered-on and
ready?
1. Printer
2. Printer Cable
3. System Board
Printer Fault
Printer powered-on and
ready?
1. Printer
2. Printer Cable
3. System Board
Printer Not Selected
Ensure the printer is
powered-on and ready.
1. Printer
2. Printer Cable
3. System Board
Program or File
Not Found
Press Any Key
Diagnostics cannot find the
USER(N).COM file.
1. Diagnostic Diskette
2. Diskette Drive
3. System Board
Program Too Big To Fit In
Memory
Too many Terminate and
Stay Resident programs in
memory.
1. Reboot the system
from the Diagnostic
Diskette.
162
Netfinity Server HMM
Error Message/Symptom
FRU/Action
QAPlus/PRO Cannot Be
Re-run Because Of Error
In Relocating Program
Diagnostics failed to
relocate the Diagnostics
Test programs so the
memory space it resides in
was not tested.
1. Diagnostic Diskette
2. Memory Module
3. System Board
RAM Memory Error in
Block n. Bad bits n
Memory error.
1. Memory Module
2. System Board
RAM Test Failed
Memory error.
1. Memory Module
2. System Board
Read error on cylinder n
Hard disk drive format error.
1. Hard Disk Drive
2. Hard Disk Drive
Adapter
(if installed)
3. System Board
Read Errors
Diskette drive read error.
1.
2.
3.
4.
Receive Error
Serial Port loopback test
error.
1. Serial Port Cable
2. System Board
Refresh Failure
Diagnostics Test detected
an error while testing the
DMA controller's RAM
refresh cycle.
1. Memory Module
2. System Board
RTC Interrupt Failure
Diagnostics Test cannot
detect the Real-Time clock
interrupt.
1. Real-Time Clock
Assembly
2. System Board
Serial Chip Error
COM Port error, general.
1. Serial Port Cable
2. System Board
Serial Compare Error
COM Port error, information
transmitted is not the same
as information received.
1. Serial Port Cable
2. System Board
Serial Time-out Error
COM Port error, time
interval is too long between
transmitted and received
data.
1. Serial Port Cable
2. System Board
Serious Memory Error —
Diags Cannot Continue
Memory Test error.
1. Memory Module
2. System Board
Sorry You Need A Mouse
Mouse or mouse driver was
not detected.
1. Mouse
2. System Board
Diskette
Diskette Drive
System Board
Diskette Drive Cable
Netfinity 8655 - Type 8655
163
Error Message/Symptom
FRU/Action
System Hangs
Go to “Undetermined
problem” on page 189.
1. Any device
2. Any adapter
3. System Board
The Address Exceeds The
Size Of Your Memory
An invalid memory address
was entered. The
Diagnostics Tests display
this message during the
Locate Bad Chips option
under the interact menu if
an invalid memory address
was entered at the "Enter
Memory Address Of Bad
Chip" prompt.
1. Enter correct address
2. Memory Module
3. System Board
That Number is Out Of
Range
An invalid bit number was
entered. Diagnostics Tests
display this message during
the Locate Bad Chips
option.
1. Enter the correct
number.
2. Memory Module
3. System Board
Too Many Errors — Test
Aborted
Too many errors, the
Diagnostics Test cannot
continue.
1. Microprocessor
2. System Board
Transmit Error
Internal or external serial
port loopback test failure.
1. Serial Port Cable
2. System Board
Video Adapter Failed
Test Result Summary,
displayed if "Fail" was at the
Quit/Fail/Pass menu of any
video test.
1. Video Adapter
(if installed)
2. System Board
3. Display
Write error on cylinder n
Hard disk drive write error.
1. Hard Disk Drive
2. Hard Disk Drive
Adapter
(if installed)
Write Errors
Diskette drive write error.
1.
2.
3.
4.
Write Protected or
Unformatted
Diskette is Write Protected
or not formatted.
1. Insert a non-write
protected, formatted
diskette into the
diskette drive; then
rerun the test.
2. Diskette Drive
3. System Board
4. Diskette Drive Cable
164
Netfinity Server HMM
Diskette
Diskette Drive
System Board
Diskette Drive Cable
Error Message/Symptom
You Cannot Delete the
Motherboard
"Remove Board" option was
selected. The Diagnostics
Tests display this message
during the Locate Bad Chips
option.
FRU/Action
1. Make the correct
selection.
2. Memory Module
3. System Board
4. Processor
Netfinity 8655 - Type 8655
165
Diagnostic error codes
In the following index, “X” can represent any number.
Diagnostic Error Code
FRU/Action
000-000-XXX
BIOS Test Passed
1. No action
000-002-XXX
BIOS Timeout
1. Flash the system
2. System board
000-024-XXX
BIOS Addressing test failure
1. Flash the system
2. System board
000-025-XXX
BIOS Checksum Value error
1. Flash the system
2. Boot block
3. System board
000-026-XXX
FLASH data error
1. Flash the system
2. Boot block
3. System board
000-027-XXX
BIOS Configuration/Setup
error
1.
2.
3.
4.
Run Setup
Flash the system
Boot block
System board
000-034-XXX
BIOS Buffer Allocation
failure
1.
2.
3.
4.
Reboot the system
Flash the system
Run memory test
System board
000-035-XXX
BIOS Reset Condition
detected
1. Flash the system
2. System board
000-036-XXX
BIOS Register error
1. Flash the system
2. Boot block
3. System board
000-038-XXX
BIOS Extension failure
1. Flash the system
2. Adapter card
3. System board
000-039-XXX
BIOS DMI data error
1. Flash the system
2. System board
000-195-XXX
BIOS Test aborted by user
1. Information
2. Re-start the test, if
need to
000-196-XXX
BIOS test halt, error
threshold exceeded
1. Depress F3 to review
the log file.
2. Re-start the test to
reset the log file.
000-197-XXX
BIOS test warning
1. Make sure
component that is
called out is enabled
and/or connected
2. Re-run test
3. Component that is
called out in warning
statement
4. Component under test
166
Netfinity Server HMM
Diagnostic Error Code
FRU/Action
000-198-XXX
BIOS test aborted
1. If a component is
called out, make sure
it is enabled and/or
connected
2. Flash the system and
re-test
3. Go to “Undetermined
problem” on page 189
000-199-XXX
BIOS test failed, cause
unknown
1. Go to “Undetermined
problem” on
page 189.
2. Flash the system and
re-test
3. Replace component
under function test.
000-250-XXX
BIOS APM failure
1. Flash the system
2. System board
000-270-XXX
BIOS ACPI failure
1. Flash the system
2. System board
001-000-XXX
System Test Passed
1. No action
001-00X-XXX
System Error
1. System board
001-01X-XXX
System Error
1. System board
001-024-XXX
System Addressing test
failure
1. System board
001-025-XXX
System Checksum Value
error
1. Flash the system
2. System board
001-026-XXX
System FLASH data error
1. Flash the system
2. System board
001-027-XXX
System Configuration/Setup
error
1. Run Setup
2. Flash the system
3. System board
001-032-XXX
System Device Controller
failure
1. System board
001-034-XXX
System Device Buffer
Allocation failure
1.
2.
3.
4.
001-035-XXX
System Device Reset
condition detected
1. System board
001-036-XXX
System Register error
1. System board
001-038-XXX
System Extension failure
1. Adapter card
2. System board
Reboot the system
Flash the system
Run memory test
System board
Netfinity 8655 - Type 8655
167
Diagnostic Error Code
FRU/Action
001-039-XXX
System DMI data structure
error
1. Flash the system
2. System board
001-040-XXX
System IRQ failure
1. Power-off/on system
and re-test
2. System board
001-041-XXX
System DMA failure
1. Power-off/on system
and re-test
2. System board
001-195-XXX
System Test aborted by
user
1. Information
2. Re-start the test, if
need to
001-196-XXX
System test halt, error
threshold exceeded
1. Depress F3 to review
the log file.
2. Re-start the test to
reset the log file.
001-197-XXX
System test warning
1. Make sure
component that is
called out is enabled
and/or connected
2. Re-run test
3. Component that is
called out in warning
statement
4. Component under test
001-198-XXX
System test aborted
1. If a component is
called out, make sure
it is enabled and/or
connected
2. Flash the system and
re-test
3. Go to “Undetermined
problem” on page 189
001-199-XXX
System test failed, cause
unknown
1. Go to “Undetermined
problem” on
page 189.
2. Flash the system and
re-test
3. Replace component
under function test.
001-250-XXX
System ECC error
1. System board
001-254-XXX
001-255-XXX
001-256-XXX
001-257-XXX
System DMA error
1. System board
001-260-XXX
001-264-XXX
System IRQ error
1. System board
001-268-XXX
System IRQ1 failure
1. device on IRQ1
2. System board
168
Netfinity Server HMM
Diagnostic Error Code
FRU/Action
001-269-XXX
System IRQ2 failure
1. device on IRQ2
2. System board
001-270-XXX
System IRQ3 failure
1. device on IRQ3
2. System board
001-271-XXX
System IRQ4 failure
1. device on IRQ4
2. System board
001-272-XXX
System IRQ5 failure
1. device on IRQ5
2. System board
001-273-XXX
System IRQ6 (diskette
drive) failure
1. Diskette Cable
2. Diskette drive
3. System board
001-274-XXX
System IRQ7 failure
1. device on IRQ7
2. System board
001-275-XXX
System IRQ8 failure
1. device on IRQ8
2. System board
001-276-XXX
System IRQ9 failure
1. device on IRQ9
2. System board
001-277-XXX
System IRQ10 failure
1. device on IRQ10
2. System board
001-278-XXX
System IRQ11 failure
1. device on IRQ11
2. System board
001-279-XXX
System IRQ12 failure
1. device on IRQ12
2. System board
001-280-XXX
System IRQ13 failure
1. device on IRQ13
2. System board
001-281-XXX
System IRQ14 (hard disk
drive) failure
1. Hard disk drive Cable
2. Hard disk drive
3. System board
001-282-XXX
System IRQ15 failure
1. device on IRQ15
2. System board
001-286-XXX
001-287-XXX
001-288-XXX
System Timer failure
1. System board
001-292-XXX
System CMOS RAM error
1. Run Setup and
re-test
2. System board
001-293-XXX
System CMOS Battery
1. Battery
2. System board
001-298-XXX
System RTC date/time
update failure
1. Flash the system
2. System board
001-299-XXX
System RTC periodic
interrupt failure
1. System board
001-300-XXX
System RTC Alarm failure
1. System board
001-301-XXX
System RTC Century byte
error
1. Flash the system
2. System board
Netfinity 8655 - Type 8655
169
Diagnostic Error Code
FRU/Action
005-000-XXX
Video Test Passed
1. No action
005-00X-XXX
Video error
1. Video card, if
installed
2. System board
005-010-XXX
005-011-XXX
005-012-XXX
005-013-XXX
Video Signal failure
1. Video card, if
installed
2. System board
005-016-XXX
Video Simple Pattern test
failure
1. Video Ram
2. Video card, if installed
3. System board
005-024-XXX
Video Addressing test
failure
1. Video card, if
installed
2. System board
005-025-XXX
Video Checksum Value
error
1. Video card, if
installed
2. System board
005-027-XXX
Video Configuration/Setup
error
1.
2.
3.
4.
Run Setup
Video drivers update
Video card, if installed
System board
005-031-XXX
Video Device Cable failure
1.
2.
3.
4.
Video cable
Monitor
Video card, if installed
System board
005-032-XXX
Video Device Controller
failure
1. Video card, if
installed
2. System board
005-036-XXX
Video Register error
1. Video card, if
installed
2. System board
005-038-XXX
System BIOS extension
failure
1. Video card, if
installed
2. System board
005-040-XXX
Video IRQ failure
1. Video card, if
installed
2. System board
005-195-XXX
Video Test aborted by user
1. Information
2. Re-start the test, if
need to
005-196-XXX
Video test halt, error
threshold exceeded
1. Depress F3 to review
the log file.
2. Re-start the test to
reset the log file.
170
Netfinity Server HMM
Diagnostic Error Code
FRU/Action
005-197-XXX
Video test warning
1. Make sure
component that is
called out is enabled
and/or connected
2. Re-run test
3. Component that is
called out in warning
statement
4. Component under test
005-198-XXX
Video test aborted
1. If a component is
called out, make sure
it is enabled and/or
connected
2. Flash the system and
re-test
3. Go to “Undetermined
problem” on page 189
005-199-XXX
Video test failed, cause
unknown
1. Go to “Undetermined
problem” on
page 189.
2. Flash the system and
re-test
3. Replace component
under function test.
005-2XX-XXX
005-3XX-XXX
Video subsystem error
1. Video card, if
installed
2. System board
006-000-XXX
Diskette interface Test
Passed
1. No action
006-0XX-XXX
Diskette interface error
1. Diskette drive Cable
2. Diskette drive
3. System board
006-195-XXX
Diskette interface Test
aborted by user
1. Information
2. Re-start the test, if
need to
006-196-XXX
Diskette interface test halt,
error threshold exceeded
1. Depress F3 to review
the log file.
2. Re-start the test to
reset the log file.
006-197-XXX
Diskette interface test
warning
1. Make sure
component that is
called out is enabled
and/or connected
2. Re-run test
3. Component that is
called out in warning
statement
4. Component under test
Netfinity 8655 - Type 8655
171
Diagnostic Error Code
FRU/Action
006-198-XXX
Diskette interface test
aborted
1. If a component is
called out, make sure
it is enabled and/or
connected
2. Flash the system and
re-test
3. Go to “Undetermined
problem” on page 189
006-199-XXX
Diskette interface test failed,
cause unknown
1. Go to “Undetermined
problem” on
page 189.
2. Flash the system and
re-test
3. Replace component
under function test.
006-25X-XXX
Diskette interface Error
1. Diskette drive Cable
2. Diskette drive
3. System board
011-000-XXX
Serial port Interface Test
Passed
1. No action
011-001-XXX
Serial port Presence
1. Remove external
serial device, if
present
2. Run setup, enable port
3. System board
011-002-XXX
011-003-XXX
Serial port Timeout/Parity
error
1. System board
011-013-XXX
011-014-XXX
Serial port Control
Signal/Loopback test failure
1. System board
011-015-XXX
Serial port External
Loopback failure
1. Wrap plug
2. System board
011-027-XXX
Serial port
Configuration/Setup error
1. Run Setup, enable
port
2. Flash the system
3. System board
011-03X-XXX
011-04X-XXX
Serial port failure
1. System board
011-195-XXX
Serial port Test aborted by
user
1. Information
2. Re-start the test, if
need to
011-196-XXX
Serial port test halt, error
threshold exceeded
1. Depress F3 to review
the log file.
2. Re-start the test to
reset the log file.
172
Netfinity Server HMM
Diagnostic Error Code
FRU/Action
011-197-XXX
Serial port test warning
1. Make sure
component that is
called out is enabled
and/or connected
2. Re-run test
3. Component that is
called out in warning
statement
4. Component under test
011-198-XXX
Serial port test aborted
1. If a component is
called out, make sure
it is enabled and/or
connected
2. Flash the system and
re-test
3. Go to “Undetermined
problem” on page 189
011-199-XXX
Serial port test failed, cause
unknown
1. Go to “Undetermined
problem” on
page 189.
2. Flash the system and
re-test
3. Replace component
under function test.
011-2XX-XXX
Serial port signal failure
1. External serial device
2. System board
014-000-XXX
Parallel port Interface Test
Passed
1. No action
014-001-XXX
Parallel port Presence
1. Remove external
parallel device, if
present
2. Run setup, enable port
3. System board
014-002-XXX
014-003-XXX
Parallel port Timeout/Parity
error
1. System board
014-013-XXX
014-014-XXX
Parallel port Control
Signal/Loopback test failure
1. System board
014-015-XXX
Parallel port External
Loopback failure
1. Wrap plug
2. System board
014-027-XXX
Parallel port
Configuration/Setup error
1. Run Setup, enable
port
2. Flash the system
3. System board
014-03X-XXX
014-04X-XXX
Parallel port failure
1. System board
Netfinity 8655 - Type 8655
173
Diagnostic Error Code
FRU/Action
014-195-XXX
Parallel port Test aborted by
user
1. Information
2. Re-start the test, if
need to
014-196-XXX
Parallel port test halt, error
threshold exceeded
1. Depress F3 to review
the log file.
2. Re-start the test to
reset the log file.
014-197-XXX
Parallel port test warning
1. Make sure
component that is
called out is enabled
and/or connected
2. Re-run test
3. Component that is
called out in warning
statement
4. Component under test
014-198-XXX
Parallel port test aborted
1. If a component is
called out, make sure
it is enabled and/or
connected
2. Flash the system and
re-test
3. Go to “Undetermined
problem” on page 189
014-199-XXX
Parallel port test failed,
cause unknown
1. Go to “Undetermined
problem” on
page 189.
2. Flash the system and
re-test
3. Replace component
under function test.
014-2XX-XXX
014-3XX-XXX
Parallel port failure
1. External parallel
device
2. System board
015-000-XXX
USB port Interface Test
Passed
1. No action
015-001-XXX
USB port Presence
1. Remove USB
Device(s) and re-test
2. System board
015-002-XXX
USB port Timeout
1. Remove USB
Device(s) and re-test
2. System board
015-015-XXX
USB port External Loopback
failure
1. Remove USB
Device(s) and re-test
2. System board
015-027-XXX
USB port
Configuration/Setup error
1. Flash the system
2. System board
015-032-XXX
USB port Device Controller
failure
1. System board
174
Netfinity Server HMM
Diagnostic Error Code
FRU/Action
015-034-XXX
USB port buffer allocation
failure
1.
2.
3.
4.
Reboot the system
Flash the system
Run memory test
System board
015-035-XXX
USB port Reset condition
detected
1. Remove USB
Device(s) and re-test
2. System board
015-036-XXX
USB port Register error
1. System board
015-040-XXX
USB port IRQ failure
1. Run setup and check
for conflicts
2. Flash the system
3. System board
015-195-XXX
USB port Test aborted by
user
1. Information
2. Re-start the test, if
need to
015-196-XXX
USB port test halt, error
threshold exceeded
1. Depress F3 to review
the log file.
2. Re-start the test to
reset the log file.
015-197-XXX
USB port test warning
1. Make sure
component that is
called out is enabled
and/or connected
2. Re-run test
3. Component that is
called out in warning
statement
4. Component under test
015-198-XXX
USB port test aborted
1. If a component is
called out, make sure
it is enabled and/or
connected
2. Flash the system and
re-test
3. Go to “Undetermined
problem” on page 189
015-199-XXX
USB port test failed, cause
unknown
1. Go to “Undetermined
problem” on
page 189.
2. Flash the system and
re-test
3. Replace component
under function test.
018-000-XXX
PCI Card Test Passed
1. No action
018-0XX-XXX
PCI Card Failure
1. PCI card
2. System board
018-195-XXX
PCI Card Test aborted by
user
1. Information
2. Re-start the test, if
need to
Netfinity 8655 - Type 8655
175
Diagnostic Error Code
FRU/Action
018-196-XXX
PCI Card test halt, error
threshold exceeded
1. Depress F3 to review
the log file.
2. Re-start the test to
reset the log file.
018-197-XXX
PCI Card test warning
1. Make sure
component that is
called out is enabled
and/or connected
2. Re-run test
3. Component that is
called out in warning
statement
4. Component under test
018-198-XXX
PCI Card test aborted
1. If a component is
called out, make sure
it is enabled and/or
connected
2. Flash the system and
re-test
3. Go to “Undetermined
problem” on page 189
018-199-XXX
PCI Card test failed, cause
unknown
1. Go to “Undetermined
problem” on
page 189.
2. Flash the system and
re-test
3. Replace component
under function test.
018-250-XXX
PCI Card Services error
1. PCI card
2. System board
020-000-XXX
PCI Interface Test Passed
1. No action
020-0XX-XXX
PCI Interface error
1. PCI card
2. System board
020-195-XXX
PCI Test aborted by user
1. Information
2. Re-start the test, if
need to
020-196-XXX
PCI test halt, error threshold
exceeded
1. Depress F3 to review
the log file.
2. Re-start the test to
reset the log file.
020-197-XXX
PCI test warning
1. Make sure
component that is
called out is enabled
and/or connected
2. Re-run test
3. Component that is
called out in warning
statement
4. Component under test
176
Netfinity Server HMM
Diagnostic Error Code
FRU/Action
020-198-XXX
PCI test aborted
1. If a component is
called out, make sure
it is enabled and/or
connected
2. Flash the system and
re-test
3. Go to “Undetermined
problem” on page 189
020-199-XXX
PCI test failed, cause
unknown
1. Go to “Undetermined
problem” on
page 189.
2. Flash the system and
re-test
3. Replace component
under function test.
020-262-XXX
PCI system error
1. PCI card
2. System board
025-000-XXX
IDE interface Test Passed
1. No action
025-00X-XXX
025-01X-XXX
IDE interface failure
1.
2.
3.
4.
IDE signal cable
Check power supply
IDE device
System board
025-027-XXX
IDE interface
Configuration/Setup error
1.
2.
3.
4.
IDE signal cable
Flash the system
IDE device
System board
025-02X-XXX
025-03X-XXX
025-04X-XXX
IDE Interface failure
1.
2.
3.
4.
IDE signal cable
Check power supply
IDE device
System board
025-195-XXX
IDE interface Test aborted
by user
1. Information
2. Re-start the test, if
need to
025-196-XXX
IDE interface test halt, error
threshold exceeded
1. Depress F3 to review
the log file.
2. Re-start the test to
reset the log file.
025-197-XXX
IDE interface test warning
1. Make sure
component that is
called out is enabled
and/or connected
2. Re-run test
3. Component that is
called out in warning
statement
4. Component under test
Netfinity 8655 - Type 8655
177
Diagnostic Error Code
FRU/Action
025-198-XXX
IDE interface test aborted
1. If a component is
called out, make sure
it is enabled and/or
connected
2. Flash the system and
re-test
3. Go to “Undetermined
problem” on page 189
025-199-XXX
IDE interface test failed,
cause unknown
1. Go to “Undetermined
problem” on
page 189.
2. Flash the system and
re-test
3. Replace component
under function test.
030-000-XXX
SCSI interface Test Passed
1. No action
030-00X-XXX
030-01X-XXX
SCSI interface failure
1.
2.
3.
4.
030-027-XXX
SCSI interface
Configuration/Setup error
1.
2.
3.
4.
030-03X-XXX
030-04X-XXX
SCSI interface error
1.
2.
3.
4.
030-195-XXX
SCSI interface Test aborted
by user
1. Information
2. Re-start the test, if
need to
030-196-XXX
SCSI interface test halt,
error threshold exceeded
1. Depress F3 to review
the log file.
2. Re-start the test to
reset the log file.
030-197-XXX
SCSI interface test warning
1. Make sure
component that is
called out is enabled
and/or connected
2. Re-run test
3. Component that is
called out in warning
statement
4. Component under test
178
Netfinity Server HMM
SCSI signal cable
Check power supply
SCSI device
SCSI adapter card, if
installed
5. System board
SCSI signal cable
Flash the system
SCSI device
SCSI adapter card, if
installed
5. System board
SCSI signal cable
Check power supply
SCSI device
SCSI adapter card, if
installed
5. System board
Diagnostic Error Code
FRU/Action
030-198-XXX
SCSI interface test aborted
1. If a component is
called out, make sure
it is enabled and/or
connected
2. Flash the system and
re-test
3. Go to “Undetermined
problem” on page 189
030-199-XXX
SCSI interface test failed,
cause unknown
1. Go to “Undetermined
problem” on
page 189.
2. Flash the system and
re-test
3. Replace component
under function test.
035-000-XXX
RAID interface Test Passed
1. No action
035-0XX-XXX
RAID interface Failure
1. RAID signal cable
2. RAID device
3. RAID adapter card, if
installed
4. System board
035-195-XXX
RAID interface Test aborted
by user
1. Information
2. Re-start the test, if
need to
035-196-XXX
RAID interface test halt,
error threshold exceeded
1. Depress F3 to review
the log file.
2. Re-start the test to
reset the log file.
035-197-XXX
RAID interface test warning
1. Make sure
component that is
called out is enabled
and/or connected
2. Re-run test
3. Component that is
called out in warning
statement
4. Component under test
035-198-XXX
RAID interface test aborted
1. If a component is
called out, make sure
it is enabled and/or
connected
2. Flash the system and
re-test
3. Go to “Undetermined
problem” on page 189
035-199-XXX
RAID interface test failed,
cause unknown
1. Go to “Undetermined
problem” on
page 189.
2. Flash the system and
re-test
3. Replace component
under function test.
Netfinity 8655 - Type 8655
179
Diagnostic Error Code
FRU/Action
071-000-XXX
Audio port Interface Test
Passed
1. No action
071-00X-XXX
071-01X-XXX
071-02X-XXX
Audio port error
1. Run Setup
2. Flash the system
3. System board
071-03X-XXX
Audio port failure
1.
2.
3.
4.
071-04X-XXX
Audio port failure
1. Run Setup
2. Audio card, if installed
3. System board
071-195-XXX
Audio port Test aborted by
user
1. Information
2. Re-start the test, if
need to
071-196-XXX
Audio port test halt, error
threshold exceeded
1. Depress F3 to review
the log file.
2. Re-start the test to
reset the log file.
071-197-XXX
Audio port test warning
1. Make sure
component that is
called out is enabled
and/or connected
2. Re-run test
3. Component that is
called out in warning
statement
4. Component under test
071-198-XXX
Audio port test aborted
1. If a component is
called out, make sure
it is enabled and/or
connected
2. Flash the system and
re-test
3. Go to “Undetermined
problem” on page 189
071-199-XXX
Audio port test failed, cause
unknown
1. Go to “Undetermined
problem” on
page 189.
2. Flash the system and
re-test
3. Replace component
under function test.
071-25X-XXX
Audio port failure
1. Speakers
2. Audio card, if installed
3. System board
080-000-XXX
Game Port interface Test
Passed
1. No action
080-XXX-XXX
Game Port interface Error
1. Remove the game
port device and
re-test the system
180
Netfinity Server HMM
Speakers
Microphone
Audio card, if installed
System board
Diagnostic Error Code
FRU/Action
080-195-XXX
Game Port interface Test
aborted by user
1. Information
2. Re-start the test, if
need to
080-196-XXX
Game Port interface test
halt, error threshold
exceeded
1. Depress F3 to review
the log file.
2. Re-start the test to
reset the log file.
080-197-XXX
Game Port interface test
warning
1. Make sure
component that is
called out is enabled
and/or connected
2. Re-run test
3. Component that is
called out in warning
statement
4. Component under test
080-198-XXX
Game Port interface test
aborted
1. If a component is
called out, make sure
it is enabled and/or
connected
2. Flash the system and
re-test
3. Go to “Undetermined
problem” on page 189
080-199-XXX
Game Port interface test
failed, cause unknown
1. Go to “Undetermined
problem” on
page 189.
2. Flash the system and
re-test
3. Replace component
under function test.
086-000-XXX
Mouse Port interface Test
Passed
1. No action
086-001-XXX
Mouse Port interface
Presence
1. Mouse
2. System board
086-032-XXX
Mouse Port interface Device
controller failure
1. Mouse
2. System board
086-035-XXX
Mouse Port interface Reset
1. Mouse
2. System board
086-040-XXX
Mouse Port interface IRQ
failure
1. Run Setup
2. Mouse
3. System board
086-195-XXX
Mouse Port interface Test
aborted by user
1. Information
2. Re-start the test, if
need to
086-196-XXX
Mouse Port interface test
halt, error threshold
exceeded
1. Depress F3 to review
the log file.
2. Re-start the test to
reset the log file.
Netfinity 8655 - Type 8655
181
Diagnostic Error Code
FRU/Action
086-197-XXX
Mouse Port interface test
warning
1. Make sure
component that is
called out is enabled
and/or connected
2. Re-run test
3. Component that is
called out in warning
statement
4. Component under test
086-198-XXX
Mouse Port interface test
aborted
1. If a component is
called out, make sure
it is enabled and/or
connected
2. Flash the system and
re-test
3. Go to “Undetermined
problem” on page 189
086-199-XXX
Mouse Port interface test
failed, cause unknown
1. Go to “Undetermined
problem” on
page 189.
2. Flash the system and
re-test
3. Replace component
under function test.
089-000-XXX
Microprocessor Test Passed
1. No action
089-XXX-XXX
Microprocessor failure
1. Microprocessor(s)
2. System board
089-195-XXX
Microprocessor Test aborted
by user
1. Information
2. Re-start the test, if
need to
089-196-XXX
Microprocessor test halt,
error threshold exceeded
1. Depress F3 to review
the log file.
2. Re-start the test to
reset the log file.
089-197-XXX
Microprocessor test warning
1. Make sure
component that is
called out is enabled
and/or connected
2. Re-run test
3. Component that is
called out in warning
statement
4. Component under test
089-198-XXX
Microprocessor test aborted
1. If a component is
called out, make sure
it is enabled and/or
connected
2. Flash the system and
re-test
3. Go to “Undetermined
problem” on page 189
182
Netfinity Server HMM
Diagnostic Error Code
FRU/Action
089-199-XXX
Microprocessor test failed,
cause unknown
1. Go to “Undetermined
problem” on
page 189.
2. Flash the system and
re-test
3. Replace component
under function test.
170-000-XXX
Voltage Sensor(s) Test
Passed
1. No action
170-0XX-XXX
Voltage Sensor(s) failure
1. Flash system
2. System board
170-195-XXX
Voltage Sensor(s) Test
aborted by user
1. Information
2. Re-start the test, if
need to
170-196-XXX
Voltage Sensor(s) test halt,
error threshold exceeded
1. Depress F3 to review
the log file.
2. Re-start the test to
reset the log file.
170-197-XXX
Voltage Sensor(s) test
warning
1. Make sure
component that is
called out is enabled
and/or connected
2. Re-run test
3. Component that is
called out in warning
statement
4. Component under test
170-198-XXX
Voltage Sensor(s) test
aborted
1. If a component is
called out, make sure
it is enabled and/or
connected
2. Flash the system and
re-test
3. Go to “Undetermined
problem” on page 189
170-199-XXX
Voltage Sensor(s) test
failed, cause unknown
1. Go to “Undetermined
problem” on
page 189.
2. Flash the system and
re-test
3. Replace component
under function test.
170-250-XXX
170-251-XXX
Voltage Sensor(s) Voltage
limit error
1. Power supply
2. System board
170-254-XXX
Voltage Sensor(s) Voltage
Regulator Module error
1. Voltage Regulator
Module (VRM)
2. Microprocessor
3. System board
175-000-XXX
Thermal Sensor(s) Test
Passed
1. No action
Netfinity 8655 - Type 8655
183
Diagnostic Error Code
FRU/Action
175-0XX-XXX
Thermal Sensor(s) failure
1. Flash system
2. System board
175-195-XXX
Thermal Sensor(s) Test
aborted by user
1. Information
2. Re-start the test, if
need to
175-196-XXX
Thermal Sensor(s) test halt,
error threshold exceeded
1. Depress F3 to review
the log file.
2. Re-start the test to
reset the log file.
175-197-XXX
Thermal Sensor(s) test
warning
1. Make sure
component that is
called out is enabled
and/or connected
2. Re-run test
3. Component that is
called out in warning
statement
4. Component under test
175-198-XXX
Thermal Sensor(s) test
aborted
1. If a component is
called out, make sure
it is enabled and/or
connected
2. Flash the system and
re-test
3. Go to “Undetermined
problem” on page 189
175-199-XXX
Thermal Sensor(s) test
failed, cause unknown
1. Go to “Undetermined
problem” on
page 189.
2. Flash the system and
re-test
3. Replace component
under function test.
175-250-XXX
175-251-XXX
Thermal Sensor(s) limit
error
1.
2.
3.
4.
185-000-XXX
Asset Security Test Passed
1. No action
185-XXX-XXX
Asset Security failure
1. Assure Asset
Security Enabled
2. Flash system
3. System board
185-278-XXX
Asset Security Chassis
Intrusion
1. C2 Cover Switch
2. System board
201-000-XXX
System Memory Test
Passed
1. No action
201-XXX-XXX
System Memory error
1. Replace the memory
module called out by
the test
2. System board
184
Netfinity Server HMM
Check fans
Check Power supply
Microprocessor
System board
Diagnostic Error Code
FRU/Action
202-000-XXX
System Cache Test Passed
1. No action
202-XXX-XXX
System Cache error
1. Cache, if removable
2. System board
3. Microprocessor
206-000-XXX
Diskette Drive Test Passed
1. No action
206-XXX-XXX
Diskette Drive error
1. Diskette Drive Cable
2. Check power supply
voltages
3. Diskette drive
4. System board
215-000-XXX
CD-ROM Drive Test Passed
1. No action
215-XXX-XXX
CD-ROM Drive error
1. CD-ROM Drive Cable
2. Check power supply
voltages
3. CD-ROM drive
4. System board
217-000-XXX
Hard Disk Drive Test
Passed
1. No action
217-25X-XXX
217-26X-XXX
Hard Disk Drive (IDE) error
1. Hard Disk Drive
Cable
2. Check power supply
voltages
3. Hard Disk drive (IDE)
4. System board
217-28X-XXX
217-29X-XXX
Hard Disk Drive (SCSI)
error
1. Hard Disk Drive
Cable
2. Check power supply
voltages
3. Hard Disk drive (SCSI)
4. SCSI adapter card
5. System board
220-000-XXX
Hi-Capacity Cartridge Drive
Test Passed
1. No action
220-XXX-XXX
Hi-Capacity Cartridge Drive
error
1. Remove the
Hi-Capacity Cartridge
Drive and re-test the
system
301-000-XXX
Keyboard Test Passed
1. No action
301-XXX-XXX
Keyboard error
1. Keyboard
2. Check and test Mouse
3. System board
302-000-XXX
Mouse Test Passed
1. No action
Netfinity 8655 - Type 8655
185
Diagnostic Error Code
FRU/Action
302-XXX-XXX
Mouse error
1. Mouse
2. Check and test
Keyboard
3. System board
303-000-XXX
Joystick Test Passed
1. No action
303-XXX-XXX
Joystick error
1. Remove the Joystick
and re-test the
system
305-000-XXX
Monitor DDC Test Passed
1. No action
305-250-XXX
Monitor DDC self test failure
1. Run Setup to enable
DDC
2. Cable
3. Monitor
4. Video card
5. System board
415-000-XXX
Modem Test Passed
1. No action
415-XXX-XXX
Modem error
1. Remove the Modem
and re-test the
system
186
Netfinity Server HMM
Miscellaneous error messages
Message/Symptom
FRU/Action
CMOS Backup Battery
inaccurate.
1. CMOS Backup
Battery
See page “Safety
Information” on
page 196.
2. System Board
Changing colors.
1. Display
Computer will not power-off.
See “Power supply” on
page 59.
1. Power Switch
2. System Board
Computer will not RPL from
server
1. Ensure Network is in
startup sequence as
first device or first
device after diskette.
2. Ensure Network
adapter is enabled for
RPL.
3. Network adapter
(Advise network
administrator of new
MAC address)
Computer will not Wake On
LAN
1. Check power supply
and signal cable
connections to
network adapter.
2. Ensure Wake On LAN
feature is enabled in
Setup/Configuration.
3. Ensure network
administrator is using
correct MAC address.
4. Ensure no interrupt or
I/O address conflicts.
5. Network adapter
(Advise network
administrator of new
MAC address)
Dead computer.
See “Power supply” on
page 59.
1. Power Switch
2. Power Supply
3. System Board
Diskette drive in-use light
remains on or does not light
when drive is active.
1. Diskette Drive
2. System Board
3. Diskette Drive Cable
Flashing cursor with an
otherwise blank display.
1. System Board
2. Primary Hard Disk
Drive
3. Hard Disk Drive Cable
Incorrect memory size
during POST.
1. Run the Memory
tests.
2. Memory Module
3. System Board
Netfinity 8655 - Type 8655
187
Message/Symptom
FRU/Action
“Insert a Diskette” icon
appears with a known-good
diagnostics diskette in the
first 3.5-inch diskette drive.
1.
2.
3.
4.
Intensity or color varies from
left to right of characters
and color bars.
1. Display
2. System Board
No power, or fan not
running.
1. See “Power supply”
on page 59.
Nonsystem disk or disk
error-type message
with a known-good
diagnostic diskette.
1. Diskette Drive
2. System Board
3. Diskette Drive Cable
Other display symptoms not
listed above (including blank
or illegible display).
1. System Board
2. Display
Power-on indicator or hard
disk drive in-use light
not on, but computer
works correctly.
1. Power Supply
2. System Board
3. LED Cables
Program loads from the
hard disk with a
known-good diagnostics
diskette in the first 3.5-inch
diskette drive.
1.
2.
3.
4.
5.
RPL computer cannot
access programs from its
own hard disk.
1. If network admin. is
using LCCM Hybrid
RPL, check startup
sequence: First
device: network;
Second device: hard
disk
2. Hard disk drive
RPL computer does not
RPL from server.
1. Check startup
sequence
Serial or parallel port device
failure (system board port).
1. External Device
Self-Test OK?
2. External Device
3. Cable
4. System Board
Serial or parallel port device
failure (adapter port).
1. External Device
Self-Test OK?
2. External Device
3. Cable
4. Alternate Adapter
5. System Board
Some or all keys on the
keyboard do not work.
1. Keyboard
2. Keyboard Cable
3. System Board
188
Netfinity Server HMM
Diskette Drive
System Board
Diskette Drive Cable
Network Adapter
Run Setup
Diskette Drive
Diskette Drive Cable
System Board
Power Supply
Undetermined problem
Check the power supply voltages. See “Power supply” on
page 59. If the voltages are correct, return here and
continue with the following steps.
1. Power-off the computer.
2. Remove or disconnect the following, one at a time:
a. Non-IBM devices
b. External devices (modem, printer, or mouse)
c. Any adapters
d. Memory modules ((Minimum requirement = 1
bank of 64 MB DIMMs)
Note
Minimum operating requirements vary for
each computer.
e. Extended video memory
f. External Cache
g. External Cache RAM
h. Hard disk drive
i. Diskette drive
3. Power-on the computer to re-test the system.
4. Repeat steps 1 through 3 until you find the failing
device or adapter.
If all devices and adapters have been removed, and the
problem continues, replace the system board. Vedio
Netfinity 8655 - Type 8655
189
17
18
190
16
19
15
20
14
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21
22
13 12
23
24
25
11
10
3
1
2
8
9
5
6
4
7
Parts listing
System
Index
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
21
22
22
22
System (Netfinity 3500-M10 Type
8655)
Handle/Cap Assembly (Models 11Y,
12Y, 21Y, 22Y, 31Y, 32Y)
Power Switch/LED Cable Assembly
(Models 11Y, 12Y, 21Y, 22Y, 31Y,
32Y)
Top/Side Cover Assembly (Models
11Y, 12Y, 21Y, 22Y, 31Y, 32Y)
CD-ROM Drive 40X Max (Models 11Y,
12Y, 21Y, 22Y, 31Y, 32Y)
9.1 GB SCSI Hard Disk Drive (Models
12Y, 22Y, 32Y)
3.5-In. 1.44 MB Diskette Drive (Models
11Y, 12Y, 21Y, 22Y, 31Y, 32Y)
Blank Louver Bezels (Models 11Y, 12Y,
21Y, 22Y, 31Y, 32Y)
(3.5-In. and 5.25-In.)
Miscellaneous Optional Blank Bezels
(Models 11Y, 12Y, 21Y, 22Y, 31Y,
32Y)
CD-ROM Picture Frame Bezel (Models
11Y, 12Y, 21Y, 22Y, 31Y, 32Y)
3.5-In. Bezel Assembly (Models 11Y,
12Y, 21Y, 22Y, 31Y, 32Y)
Model Plate (Models 11Y, 12Y, 21Y,
22Y, 31Y, 32Y)
Front Bezel (Models 11Y, 12Y, 21Y,
22Y, 31Y, 32Y)
System Board without Memory or
Processor (Models 11Y, 12Y, 21Y,
22Y, 31Y, 32Y)
Fan Assembly 92 mm (Models 11Y,
12Y, 21Y, 22Y, 31Y, 32Y)
Card Guide (Models 11Y, 12Y, 21Y,
22Y, 31Y, 32Y)
C2 Switch Assembly (Models 11Y, 12Y,
21Y, 22Y, 31Y, 32Y)
EMC Kit (Models 11Y, 12Y, 21Y, 22Y,
31Y, 32Y)
3.5/5.25-In. Hard Disk Bracket (Models
11Y, 12Y, 21Y, 22Y, 31Y, 32Y)
Access Cover Assembly (Models 11Y,
12Y, 21Y, 22Y, 31Y, 32Y)
Video Card (Models 11Y, 12Y, 21Y,
22Y, 31Y, 32Y)
Air Baffle (Models 11Y, 12Y, 21Y, 22Y,
31Y, 32Y)
3.5-In. Hard Disk Bracket (Models 11Y,
12Y, 21Y, 22Y, 31Y, 32Y)
64 MB ECC DIMM Memory (Model
11Y)
128 MB ECC DIMM Memory (Models
12Y, 21Y, 22Y, 31Y, 32Y)
Processor Pentium III 500 MHz
(Models 11Y, 12Y)
Processor Pentium III 550 MHz
(Models 21Y, 22Y)
Processor Pentium III 600 MHz
(Models 31Y, 32Y)
Netfinity 8655 - Type 8655
FRU
No.
12J5547
12J4510
01K1637
36L8757
36L8648
75H9550
01K1888
12J5551
12J6473
12J5549
00N8814
12J5548
00N8818
02K2861
10L5607
01K1495
12J4508
12J4501
12J5546
00N9276
00N3597
12J4516
01K1140
01K1141
33L1615
37L5603
01N2037
191
Index
23
24
25
System (Netfinity 3500-M10 Type
8655)
Terminator Card, Processor (Models
11Y, 12Y, 21Y, 22Y, 31Y, 32Y)
Processor Mounting Bracket (Models
11Y, 12Y, 21Y, 22Y, 31Y, 32Y)
Processor Retainer Support Bracket
Assembly (Models 11Y, 12Y, 21Y, 22Y,
31Y, 32Y)
Power Supply 330 Watt (Models 11Y,
12Y, 21Y, 22Y, 31Y, 32Y)
Keylock Assembly (Models 11Y, 12Y,
21Y, 22Y, 31Y, 32Y)
Chassis Assembly (Models 11Y, 12Y,
21Y, 22Y, 31Y, 32Y)
Bracket (Models 11Y, 12Y, 21Y, 22Y,
31Y, 32Y)
Cable - Audio CD-ROM (Models 11Y,
12Y, 21Y, 22Y, 31Y, 32Y)
Cable - CD-ROM IDE (Models 11Y,
12Y, 21Y, 22Y, 31Y, 32Y)
Cable - Diskette Drive (Models 11Y,
12Y, 21Y, 22Y, 31Y, 32Y)
Cable - Hard Disk IDE (Models 11Y,
12Y, 21Y, 22Y, 31Y, 32Y)
Cable - SCSI 2 Drop (Models 11Y,
12Y, 21Y, 22Y, 31Y, 32Y)
Foot (Qty 4) (Models 11Y, 12Y, 21Y,
22Y, 31Y, 32Y)
Miscellaneous Hardware Kit (Models
11Y, 12Y, 21Y, 22Y, 31Y, 32Y)
Miscellaneous Hardware Kit (Models
11Y, 12Y, 21Y, 22Y, 31Y, 32Y)
Mouse (Models 11Y, 12Y, 21Y, 22Y,
31Y, 32Y)
Picture Frame Bezels, 3.5-Inch and
5.25-Inch (1 each) (Models 11Y, 12Y,
21Y, 22Y, 31Y, 32Y)
Retention Module (RM) adapter
(Models 11Y, 12Y, 21Y, 22Y, 31Y,
32Y)
System Board EMC Shield (Models
11Y, 12Y, 21Y, 22Y, 31Y, 32Y)
VELCRO Packet (Models 11Y, 12Y,
21Y, 22Y, 31Y, 32Y)
Ÿ VELCRO brand patch
Ÿ VELCRO brand strip
192
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FRU
No.
01K7349
33L4520
02K2903
01K9866
12J5102
12J4515
12J3065
75H9219
01K1483
01K1541
01K1553
01K1485
12J4506
12J4503
10L5600
76H0889
00N5245
33L4320
01K1855
00N9312
Keyboards (101/102 Key)
Keyboards (101/102 Key)
FRU No.
Arabic
37L2555
Belgian/French
37L2556
Belgian/UK
37L2557
Bulgarian
37L2558
Chinese/US
37L2585
Czech
37L2559
Danish
37L2560
Dutch
37L2561
French
37L2562
French Canadian-ID 058
37L0913
French Canadian-ID 445
37L2552
German
37L2563
Greek
37L2564
Hebrew
37L2565
Hungarian
37L2566
Icelandic
37L2567
Italian
37L2568
Korean
02K0901
Latin/Spanish
37L2553
Norwegian
37L2569
Polish
37L2570
Portugese
37L2571
Romanian
37L2572
Russian
37L2573
Serbian/Cyrilic)
37L2574
Slovak
37L2575
Spanish
37L2576
Swed/Finn
37L2577
Swiss French/German
37L2578
Thailand
37L2587
Turkish (179)
37L2579
Turkish (440)
37L2580
UK English
37L2581
US English
37L2551
US English-EMEA
37L2583
Yugoslavia/Lithuania
37L2582
Netfinity 8655 - Type 8655
193
Power Cords
Power Cords
FRU No.
China (PRC)
01K9851
Japan
01K9853
Thailand
12J5120
Israel
12J5122
Bangladesh, Burma, India, Pakistan, South Africa,
SriLanka
12J5124
Chile, Ethiopia, Italy, Libya, Somalia
12J5126
Argentina, Australia, New Zealand, Papua New
Guinea, Paraguay, Uruguay, Western Samoa
12J5128
Antigua, Bahrain, Brunei, Channel Islands, Cyprus,
Dubai, Fiji, Ghana, Hong Kong, Iraq, Ireland,
Kenya, Kuwait, Malawi, Malaysia, Malta, Nepal,
Nigeria, Polynesia, Qatar, Sierra Leone, Singapore,
Tanzania, Uganda, United Kingdom, Yemen,
Zambia
12J5987
Afghanistan, Algeria, Andorra, Angola, Austria,
Belgium, Benin, Bulgaria, Burkina Faso, Burundi,
Cameroon, Central African Rep., Chad, Czech
Republic, Egypt, Finland, France, French Guiana,
Germany, Greece, Guinea, Hungary, Iceland,
Indonesia, Iran, Ivory Coast, Jordan, Lebanon,
Luxembourg, Macau, Malagasy, Mali, Martinique,
Mauritania, Mauritius, Monaco, Morocco,
Mozambique, Netherlands, New Caledonia, Niger,
Norway, Poland, Portugal, Romania, Senegal,
Slovakia, Spain, Sudan, Sweden, Syria, Togo,
Tunisia, Turkey, former USSR, Vietnam, former
Yugoslavia, Zaire, Zimbabwe
55H6643
Denmark, Switzerland, Liechtenstein
55H6646
Bahamas, Barbados, Bermuda, Bolivia, Brazil,
Canada, Cayman Islands, Colombia, Costa Rica,
Dominican Republic, Ecuador, El Salvador,
Guatemala, Guyana, Haiti, Honduras, Jamaica,
Korea (South), Liberia, Mexico, Netherlands
Antilles, Nicaragua, Panama, Peru, Philippines,
Saudi Arabia, Suriname, Taiwan, Trinidad (West
Indies), Venezuela
76H4865
United States of America
6952301
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Related Service Information
Important
The service procedures are designed to help you
isolate problems. They are written with the
assumption that you have model-specific training on
all computers, or that are familiar with the computers,
functions, terminology, and service information
provided in this manual.
Safety Information
. . . . . . . . . . . .
General Safety
. . . . . . . . . . . .
Electrical Safety . . . . . . . . . . . .
Safety Inspection Guide
. . . . . . . .
Handling Electrostatic Discharge-Sensitive
Devices . . . . . . . . . . . . . . .
Grounding Requirements . . . . . . . .
Laser compliance statement . . . . . . . .
Send Us Your Comments! . . . . . . . . .
Problem Determination Tips . . . . . . . .
Phone Numbers, U.S. and Canada . . . . .
Notices . . . . . . . . . . . . . . . . . .
Trademarks
. . . . . . . . . . . . . . .
 Copyright IBM Corp. 1999
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200
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195
Safety Information
The following section contains the safety information that
you need to be familiar with before servicing an IBM
mobile computer.
General Safety
Follow these rules to ensure general safety:
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
196
Observe good housekeeping in the area of the
machines during and after maintenance.
When lifting any heavy object:
1. Ensure you can stand safely without slipping.
2. Distribute the weight of the object equally
between your feet.
3. Use a slow lifting force. Never move suddenly
or twist when you attempt to lift.
4. Lift by standing or by pushing up with your leg
muscles; this action removes the strain from the
muscles in your back. Do not attempt to lift any
objects that weigh more than 16 kg (35 lb) or
objects that you think are too heavy for you.
Do not perform any action that causes hazards to the
customer, or that makes the equipment unsafe.
Before you start the machine, ensure that other
service representatives and the customer's personnel
are not in a hazardous position.
Place removed covers and other parts in a safe
place, away from all personnel, while you are
servicing the machine.
Keep your tool case away from walk areas so that
other people will not trip over it.
Do not wear loose clothing that can be trapped in the
moving parts of a machine. Ensure that your sleeves
are fastened or rolled up above your elbows. If your
hair is long, fasten it.
Insert the ends of your necktie or scarf inside clothing
or fasten it with a nonconductive clip, approximately 8
centimeters (3 inches) from the end.
Do not wear jewelry, chains, metal-frame eyeglasses,
or metal fasteners for your clothing.
Remember: Metal objects are good electrical
conductors.
Wear safety glasses when you are: hammering,
drilling soldering, cutting wire, attaching springs, using
solvents, or working in any other conditions that might
be hazardous to your eyes.
After service, reinstall all safety shields, guards,
labels, and ground wires. Replace any safety device
that is worn or defective.
Reinstall all covers correctly before returning the
machine to the customer.
Netfinity Server HMM
Electrical Safety
Caution
Electrical current from power, telephone, and
communication cables can be hazardous. To avoid
personal injury or equipment damage, disconnect the
attached power cords, telecommunication systems,
networks, and modems before you open the server
covers, unless instructed otherwise in the installation
and configuration procedures.
Observe the following rules when working on electrical
equipment.
Important
Use only approved tools and test equipment. Some
hand tools have handles covered with a soft material
that does not insulate you when working with live
electrical currents.
Many customers have, near their equipment, rubber
floor mats that contain small conductive fibers to
decrease electrostatic discharges. Do not use this
type of mat to protect yourself from electrical shock.
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Find the room emergency power-off (EPO) switch,
disconnecting switch, or electrical outlet. If an
electrical accident occurs, you can then operate the
switch or unplug the power cord quickly.
Do not work alone under hazardous conditions or
near equipment that has hazardous voltages.
Disconnect all power before:
– Performing a mechanical inspection
– Working near power supplies
– Removing or installing main units
Before you start to work on the machine, unplug the
power cord. If you cannot unplug it, ask the customer
to power-off the wall box that supplies power to the
machine and to lock the wall box in the off position.
If you need to work on a machine that has exposed
electrical circuits, observe the following precautions:
– Ensure that another person, familiar with the
power-off controls, is near you.
–
Remember: Another person must be there to
switch off the power, if necessary.
Use only one hand when working with
powered-on electrical equipment; keep the other
hand in your pocket or behind your back.
Related Service Information
197
–
–
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Remember: There must be a complete circuit to
cause electrical shock. By observing the above
rule, you may prevent a current from passing
through your body.
When using testers, set the controls correctly
and use the approved probe leads and
accessories for that tester.
Stand on suitable rubber mats (obtained locally,
if necessary) to insulate you from grounds such
as metal floor strips and machine frames.
Observe the special safety precautions when you
work with very high voltages; these instructions are in
the safety sections of maintenance information. Use
extreme care when measuring high voltages.
Regularly inspect and maintain your electrical hand
tools for safe operational condition.
Do not use worn or broken tools and testers.
Never assume that power has been disconnected
from a circuit. First, check that it has been
powered-off.
Always look carefully for possible hazards in your
work area. Examples of these hazards are moist
floors, nongrounded power extension cables, power
surges, and missing safety grounds.
Do not touch live electrical circuits with the reflective
surface of a plastic dental mirror. The surface is
conductive; such touching can cause personal injury
and machine damage.
Do not service the following parts with the power on
when they are removed from their normal operating
places in a machine:
– Power supply units
– Pumps
– Blowers and fans
– Motor generators
and similar units. (This practice ensures correct
grounding of the units.)
If an electrical accident occurs:
– Use caution; do not become a victim
yourself.
– Switch off power.
– Send another person to get medical aid.
Safety Inspection Guide
The intent of this inspection guide is to assist you in
identifying potentially unsafe conditions on these products.
Each machine, as it was designed and built, had required
safety items installed to protect users and service
personnel from injury. This guide addresses only those
items. However, good judgment should be used to identify
potential safety hazards due to attachment of non-IBM
features or options not covered by this inspection guide.
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If any unsafe conditions are present, you must determine
how serious the apparent hazard could be and whether
you can continue without first correcting the problem.
Consider these conditions and the safety hazards they
present:
Ÿ
Ÿ
Ÿ
Electrical hazards, especially primary power (primary
voltage on the frame can cause serious or fatal
electrical shock).
Explosive hazards, such as a damaged CRT face or
bulging capacitor
Mechanical hazards, such as loose or missing
hardware
The guide consists of a series of steps presented in a
checklist. Begin the checks with the power off, and the
power cord disconnected.
Checklist:
1. Check exterior covers for damage (loose, broken, or
sharp edges).
2. Power-off the computer. Disconnect the power cord.
3. Check the power cord for:
a. A third-wire ground connector in good condition.
Use a meter to measure third-wire ground
continuity for 0.1 ohm or less between the
external ground pin and frame ground.
b. The power cord should be the appropriate type
as specified in the parts listings.
c. Insulation must not be frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use
good judgment as to the safety of any non-IBM
alterations.
6. Check inside the unit for any obvious unsafe
conditions, such as metal filings, contamination, water
or other liquids, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Check that the power-supply cover fasteners (screws
or rivets) have not been removed or tampered with.
Related Service Information
199
Handling Electrostatic
Discharge-Sensitive Devices
Any computer part containing transistors or integrated
circuits (ICs) should be considered sensitive to electrostatic
discharge (ESD). ESD damage can occur when there is a
difference in charge between objects. Protect against ESD
damage by equalizing the charge so that the machine, the
part, the work mat, and the person handling the part are all
at the same charge.
Notes:
1. Use product-specific ESD procedures when they
exceed the requirements noted here.
2. Make sure that the ESD protective devices you use
have been certified (ISO 9000) as fully effective.
When handling ESD-sensitive parts:
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Keep the parts in protective packages until they are
inserted into the product.
Avoid contact with other people.
Wear a grounded wrist strap against your skin to
eliminate static on your body.
Prevent the part from touching your clothing. Most
clothing is insulative and retains a charge even when
you are wearing a wrist strap.
Use the black side of a grounded work mat to provide
a static-free work surface. The mat is especially
useful when handling ESD-sensitive devices.
Select a grounding system, such as those listed
below, to provide protection that meets the specific
service requirement.
Note: The use of a grounding system is desirable
but not required to protect against ESD
damage.
–
–
–
Attach the ESD ground clip to any frame ground,
ground braid, or green-wire ground.
Use an ESD common ground or reference point
when working on a double-insulated or
battery-operated system. You can use coax or
connector-outside shells on these systems.
Use the round ground-prong of the AC plug on
AC-operated computers.
Grounding Requirements
Electrical grounding of the computer is required for
operator safety and correct system function. Proper
grounding of the electrical outlet can be verified by a
certified electrician.
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Laser compliance statement
Some IBM Personal Computer models are equipped from
the factory with a CD-ROM drive. CD-ROM drives are
also sold separately as options. The CD-ROM drive is a
laser product. The CD-ROM drive is certified in the U.S. to
conform to the requirements of the Department of Health
and Human Services 21 Code of Federal Regulations
(DHHS 21 CFR) Subchapter J for Class 1 laser products.
Elsewhere, the drive is certified to conform to the
requirements of the International Electrotechnical
Commission (IEC) 825 and CENELEC EN 60 825 for
Class 1 laser products.
When a CD-ROM drive is installed, note the following.
CAUTION:
Use of controls or adjustments or performance of
procedures other than those specified herein might
result in hazardous radiation exposure.
O uso de controles, ajustes ou desempenho de
procedimentos diferentes daqueles aqui especificados
pode resultar em perigosa exposição à radiação.
Pour éviter tout risque d'exposition au rayon laser,
respectez les consignes de réglage et d'utilisation des
commandes, ainsi que les procédures décrites.
Werden Steuer- und Einstellelemente anders als hier
festgesetzt verwendet, kann gefährliche
Laserstrahlung auftreten.
L'utilizzo di controlli, regolazioni o l'esecuzione di
procedure diverse da quelle specificate possono
provocare l'esposizione a
Related Service Information
201
El uso de controles o ajustes o la ejecución de
procedimientos distintos de los aquí especificados
puede provocar la exposición a radiaciones
peligrosas.
Opening the CD-ROM drive could result in exposure to
hazardous laser radiation. There are no serviceable parts
inside the CD-ROM drive. Do not open.
Some CD-ROM drives contain an embedded Class 3A or
Class 3B laser diode. Note the following.
DANGER:
Laser radiation when open. Do not stare into the
beam, do not view directly with optical instruments,
and avoid direct exposure to the beam.
Radiação por raio laser ao abrir. Não olhe fixo no feixe
de luz, não olhe diretamente por meio de instrumentos
óticos e evite exposição direta com o feixe de luz.
Rayonnement laser si carter ouvert. Évitez de fixer le
faisceau, de le regarder directement avec des
instruments optiques, ou de vous exposer au rayon.
Laserstrahlung bei geöffnetem Gerät. Nicht direkt oder
über optische Instrumente in den Laserstrahl sehen
und den Strahlungsbereich meiden.
Kinyitáskor lézersugár ! Ne nézzen bele se szabad
szemmel, se optikai eszközökkel. Kerülje a
sugárnyalábbal való érintkezést !
Aprendo l'unità vengono emesse radiazioni laser. Non
fissare il fascio, non guardarlo direttamente con
strumenti ottici e evitare l'esposizione diretta al fascio.
Radiación láser al abrir. No mire fijamente ni examine
con instrumental óptico el haz de luz. Evite la
exposición directa al haz.
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DANGER
To avoid a shock hazard, do not connect or
disconnect any cables or perform installation,
maintenance, or reconfiguration of this
product during an electrical storm.
To avoid shock hazard:
Ÿ
The power cord must be connected to a
properly wired and grounded receptacle.
Ÿ
Any equipment to which this product will
be attached must also be connected to
properly wired receptacles.
When possible, use one hand to connect or
disconnect signal cables to prevent a
possible shock from touching two surfaces
with different electrical potentials.
Electrical current from power, telephone, and
communications cables is hazardous. To
avoid shock hazard, connect and disconnect
cables as described following when
installing, moving, or opening covers of this
product or attached devices.
To Connect
To Disconnect
1. Turn Everything OFF.
1. Turn Everything OFF.
2. First, attach all cables to
devices.
2. First, remove power cord(s)
from outlet.
3. Attach signal cables to
receptacles.
3. Remove signal cables from
receptacles.
4. Attach power cord(s) to
outlet.
4. Remove all cables from
devices.
5. Turn device ON.
NOTE: In the UK, by law, the
telephone cable must be
connected after the power cord.
NOTE: In the UK, the power
cord must be disconnected after
the telephone cable.
Related Service Information
203
Caution:
When replacing the battery, use only IBM Part Number
33F8354 or an equivalent type battery recommended
by the manufacturer. If your system has a module
containing a lithium battery, replace it only with the
same module type made by the same manufacturer.
The battery contains lithium and can explode if not
properly used, handled, or disposed of.
Do not:
Ÿ
Ÿ
Ÿ
Throw or immerse into water
Heat to more than 100°C (212°F)
Repair or disassemble
Dispose of the battery as required by local ordinances
or regulations.
Caution:
When a CD-ROM drive is installed, note the following.
Use of controls or adjustments or performance of
procedures other than those specified herein might
result in hazardous radiation exposure.
Removing the covers of the CD-ROM drive could result
in exposure to hazardous laser radiation. There are no
serviceable parts inside the CD-ROM drive. Do not
remove the CD-ROM drive covers.
DANGER
Some CD-ROM drives contain an embedded
Class 3A or Class 3B laser diode. Note the
following.
Laser radiation when open. Do not stare into
the beam, do not view directly with optical
instruments, and avoid direct exposure to the
beam.
204
Netfinity Server HMM
k32 kg (70.5
lbs)
k55 kg (121.2
lbs)
Caution:
Use safe lifting practices when lifting your machine.
Caution:
The Power Control button on the front of the server
does not turn off the electrical current supplied to the
server. The server also might have more than one
power cord. To remove all electrical current from the
server, ensure that all power cords are disconnected
from the power source.
Caution:
When the power cord bracket option is installed on the
power cord, the server must be plugged to a power
source that is easily accessible.
Caution:
When unlocked, the server door will not support the
weight of the server. To avoid personal injury, be sure
to remove or lock the server door before moving or
lifting the server.
Related Service Information
205
Caution:
Never remove the cover on a power supply or any part
(power backplane and AC box) that has the following
label attached.
Hazardous voltage, current, and energy levels are
present inside the power supplies, power backplane,
and AC box. There are no serviceable parts inside the
power supplies, power backplane, or AC box. If you
suspect a problem with one of these parts, contact an
IBM service technician.
Caution:
Electrical current from power, telephone, and
communication cables can be hazardous. To avoid
personal injury or equipment damage, disconnect the
attached power cords, telecommunications systems,
networks, and modems before you open the server
covers, unless instructed otherwise in the installation
and configuration procedures.
Caution:
The power cable to the fan should be disconnected
whenever the fan assembly is not installed in the
server; otherwise, the fan might start turning while you
are holding it and the fan blades could injure your
fingers.
>50 kg (110
lbs)
Caution:
Do not place any object weighing more than 50 kg (110
lbs) on top of the rack model of the server.
206
Netfinity Server HMM
PERIGO
Para evitar choques elétricos, não conecte ou
desconecte nenhum cabo, nem efetue
instalação, manutenção ou reconfiguração
deste produto durante uma tempestade com
raios.
Para evitar choques elétricos:
Ÿ
O cabo de alimentação deve ser
conectado a um receptáculo
corretamente instalado e aterrado.
Ÿ
Todos os equipamentos aos quais este
produto será conectado devem também
ser conectados a receptáculos
corretamente instalados.
Quando possível, utilize uma das mãos para
conectar ou desconectar cabos de sinal, para
evitar um possível choque ao tocar duas
superfícies com potenciais elétricos
diferentes.
A corrente elétrica proveniente de cabos de
alimentação, de telefone e de comunicação é
perigosa. Para evitar choques elétricos,
conecte e desconecte os cabos conforme
descrito a seguir, ao instalar, movimentar ou
abrir tampas deste produto ou de
dispositivos conectados.
Para Conectar
Para Desconectar
1. DESLIGUE tudo.
2. Conecte primeiro todos os
cabos nos dispositivos.
3. Conecte os cabos de sinal
nos receptáculos.
4. Conecte o(s) cabo(s) de
alimentação nas tomadas.
5. LIGUE o dispositivo.
1. DESLIGUE tudo.
2. Remova primeiro o(s)
cabo(s) de alimentação das
tomadas.
3. Remova os cabos de sinal
dos receptáculos.
4. Remova todos os cabos
dos dispositivos.
Related Service Information
207
cuidado:
Ao substituir a bateria, utilize apenas o Número de
Peça IBM 33F8354 ou um tipo de bateria equivalente
recomendado pelo fabricante. Se seu sistema possuir
um módulo com uma bateria de lítio, substitua-o
apenas pelo mesmo tipo de módulo, produzido pelo
mesmo fabricante. A bateria contém lítio e pode
explodir se não for utilizada, manuseada e descartada
de forma adequada.
Não:
Ÿ
Ÿ
Ÿ
Jogue ou coloque na água
Aqueça a mais de 100°C (212°F)
Conserte nem desmonte.
Descarte a bateria conforme requerido pelas
disposições e regulamentações locais.
cuidado:
Quando uma unidade de CD-ROM estiver instalada,
observe o seguinte.
A utilização de controles ou ajustes ou a execução de
procedimentos diferentes daqueles especificados
nesta publicação pode resultar em exposição perigosa
à radiação.
A remoção das tampas da unidade de CD-ROM pode
resultar em exposição a radiação perigosa de laser.
Não existem peças que possam ser consertadas no
interior da unidade de CD-ROM. Não remova as
tampas da unidade de CD-ROM.
PERIGO
Algumas unidades de CD-ROM contém um
diodo de laser da Classe 3A ou da Classe 3B.
Observe o seguinte.
Radiação de laser quando aberto. Não olhe
diretamente para o feixe de laser, não olhe
diretamente com instrumentos óticos, e evite
exposição direta ao raio.
208
Netfinity Server HMM
k32 kg (70,5
lbs)
k55 kg (121,2
lbs)
cuidado:
Utilize práticas seguras para levantamento de peso ao
levantar sua máquina.
cuidado:
O botão de Controle de Energia na parte frontal do
servidor não desliga a corrente elétrica fornecida ao
servidor. O servidor pode também possuir mais que
um cabo de alimentação. Para remover tda a corrente
elétrica do servidor, assegure que todos os cabos de
alimentação estejam desconectados da fonte de
energia.
cuidado:
Quando o suporte do cabo de alimentação estiver
instalado no cabo de alimentação, o servidor deve
estar conectado a uma fonte de energia de fácil
acesso.
cuidado:
Quando destravada, a porta do servidor não suporta o
peso do servidor. Para evitar ferimentos pessoais,
certifique-se de remover ou travar a porta do servidor
antes de mover ou levantar o servidor.
Related Service Information
209
cuidado:
Nunca remova a tampa de uma fonte de alimentação
ou qualquer peça (painel traseiro de força ou AC box)
que contenha a seguinte etiqueta.
Níveis perigosos de tensão, corrente e energia estão
presentes no interior das fontes de alimentação, painel
traseiro de força ou AC box. Não existem peças que
possam ser consertadas no interior da fonte de
alimentação, painel traseiro de força ou AC box. Se
suspeitar de problemas em uma dessas peças, entre
em contato com um representante técnico IBM.
cuidado:
A corrente elétrica proveniente de cabos de
alimentação, de telefone e de comunicação é perigosa.
Para evitar ferimentos pessoais ou danos aos
equipamentos, desconecte os cabos de alimentação,
sistemas de telecomunicação, redes e modems antes
de abrir as tampas do servidor, a menos que receba
outras instruções nos procedimentos de instalação e
configuração.
cuidado:
O cabo de energia do ventilador deve permanecer
desconectado sempre que o conjunto do ventilador
não estiver instalado no servidor; caso contrário, o
ventilador pode começar a girar enquanto estiver em
suas mãos, e as lâminas do ventilador podem ferir
seus dedos.
>50 kg (110
lbs)
cuidado:
Não coloque qualquer objeto com peso superior a 50
kg (110 lbs) sobre o modelo de gaveta do servidor.
210
Netfinity Server HMM
Related Service Information
211
212
Netfinity Server HMM
Related Service Information
213
214
Netfinity Server HMM
Related Service Information
215
DANGER
Pour éviter tout risque de choc électrique, ne
manipulez aucun câble et n'effectuez aucune
opération d'installation, d'entretien ou de
reconfiguration de ce produit au cours d'un
orage.
Pour éviter tout risque de choc électrique :
Ÿ
Les cordons d'alimentation du présent
produit et de tous les appareils qui lui
sont connectés doivent être branchés
sur des socles de prise de courant
correctement câblés et mis à la terre.
Afin d'éviter tout risque de choc électrique
provenant d'une différence de potentiel de
terre, n'utilisez qu'une main, lorsque cela est
possible, pour connecter ou déconnecter les
cordons d'interface.
Le courant électrique passant dans les
câbles de communication, ou les cordons
téléphoniques et d'alimentation peut être
dangereux. Pour éviter tout risque de choc
électrique, lorsque vous installez ou que
vous déplacez le présent produit ou des
périphériques qui lui sont raccordés,
reportez-vous aux instructions ci-dessous
pour connecter et déconnecter les différents
cordons.
Connexion
1. Mettez les unités hors
tension.
2. Commencez par brancher
tous les cordons sur les
unités.
3. Branchez les câbles
d'interface sur les prises.
4. Branchez les cordons
d'alimentation sur un socle
de prise de courant.
5. Mettez les unités sous
tension.
216
Netfinity Server HMM
Déconnexion
1. Mettez les unités hors
tension.
2. Commencez pas
débrancher les cordons
alimentation des socles de
prise de courant.
3. Débranchez les câbles
d'interface des prises.
4. Débranchez tous les câbles
des unités.
attention:
Remplacez la pile usagée par une pile de référence
identique exclusivement - voir la référence IBM - ou
par une pile équivalente recommandée par le fabricant.
Si votre système est doté d'un module contenant une
pile au lithium, vous devez le remplacer uniquement
par un module identique, produit par le même
fabricant. La pile contient du lithium et présente donc
un risque d'explosion en cas de mauvaise
manipulation ou utilisation.
Ÿ
Ÿ
Ÿ
Ne la jetez pas à l'eau.
Ne l'exposez pas à une température supérieure à
100 °C.
Ne cherchez pas à la réparer ou à la démonter.
Pour la mise au rebut, reportez-vous à la
réglementation en vigueur.
attention:
Si une unité de CD-ROM est installée, prenez
connaissance des informations suivantes :
Pour éviter tout risque d'exposition au rayon laser,
respectez les consignes de réglage et d'utilisation des
commandes, ainsi que les procédures décrites dans le
présent document.
Pour éviter une exposition directe au rayon laser,
n'ouvrez pas l'unité de CD-ROM. Vous ne pouvez
effectuer aucune opération de maintenance à
l'intérieur.
DANGER
Certaines unités de CD-ROM contiennent une
diode laser de classe 3A ou 3B. Prenez
connaissance des informations suivantes :
Rayonnement laser lorsque le carter est
ouvert. Évitez de regarder fixement le
faisceau ou de l'observer à l'aide
d'instruments optiques. Évitez une exposition
directe au rayon.
Related Service Information
217
k32 kg
k55 kg
attention:
Ce produit pèse un poids considérable. Faites-vous
aider pour le soulever.
attention:
Le bouton de mise sous tension/hors tension situé sur
la face avant du serveur ne coupe pas l'arrivée de
courant électrique à l'inérieur de la machine. Il se peut
que votre serveur dispose de plusieurs cordons
d'alimentation. Pour isoler totalement le serveur du
réseau électrique, débranchez tous les cordons
d'alimentation des socle de prise de courant.
attention:
Lorsqu'une patte de fixation du cordon d'alimentation
est installée branchez le serveur sur une prise de
courant électrique facile d'accès.
attention:
Une fois déverrouillé, le volet du serveur ne supporte
pas le poids de ce dernier. Pour éviter tout accident,
retirez ou verrouillez le volet du serveur avant de
déplacer ou de soulever ce dernier.
218
Netfinity Server HMM
attention:
N'ouvrez jamais le bloc d'alimentation ou tout élément
(fond de panier du bloc ou boîtier d'alimentation en
courant alternatif) sur lequel est apposé l'étiquette
ci-dessous.
Des tensions et des courants dangereux sont présents
à l'intérieur des blocs d'alimentation, de leurs fonds de
panier et du boîtier d'alimentation en courant alternatif.
Ces éléments ne peuvent pas être réparés. Si vous
pensez qu'ils peuvent être à l'origine d'un incident,
prenez contact avec un technicien de maintenance
IBM.
attention:
Le courant électrique circulant dans les câbles de
communication et les cordons téléphoniques et
d'alimentation peut être dangereux. Pour votre sécurité
et celle de l'équipement, avant de retirer les carters du
serveur, mettez celui-ci hors tension et déconnectez
ses cordons d'alimentation, ainsi que les câbles qui le
relient aux réseaux, aux systèmes de
télécommunication et aux modems (sauf instruction
contraire mentionnée dans les procédures
d'installation et de configuration).
attention:
Vous devez débrancher le cordon d'alimentation du
ventilateur avant d'installer ce dernier dans le serveur,
sinon le ventilateur peut se mettre en route et vous
risquez de vous blesser.
>50 kg
attention:
Ne posez pas d'objet dont le poids dépasse 50 kg sur
les modèles tiroir de serveur.
Related Service Information
219
VORSICHT
Aus Sicherheitsgründen bei Gewitter an
diesem Gerät keine Kabel anschließen oder
lösen. Ferner keine Installations-, Wartungsoder Rekonfigurationsarbeiten durchführen.
Aus Sicherheitsgründen:
Ÿ
Ÿ
Gerät nur an eine
Schutzkontaktsteckdose mit
ordnungsgemäß geerdetem
Schutzkontakt anschließen.
Alle angeschlossenen Geräte ebenfalls
an Schutzkontaktsteckdosen mit
ordnungsgemäß geerdetem
Schutzkontakt anschließen.
Signalkabel möglichst einhändig anschließen
oder lösen, um einen Stromschlag durch
Berühren von Oberflächen mit
unterschiedlichem elektrischem Potential zu
vermeiden.
Elektrische Spannungen von Netz-, Telefonund Datenübertragungsleitungen sind
gefährlich. Um einen Stromschlag zu
vermeiden, nur nach den Anweisungen
arbeiten, die für Installation, Transport oder
Öffnen von Gehäusen dieses Produkts oder
angeschlossenen Einheiten gelten.
Kabel anschließen
1. Alle Geräte ausschalten und
Netzstecker ziehen.
2. Zuerst alle Kabel an
Einheiten anschließen.
3. Signalkabel an
Anschlußbuchsen
anschließen.
4. Netzstecker an Steckdose
anschließen.
5. Gerät einschalten.
220
Netfinity Server HMM
Kabel lösen
1. Alle Geräte ausschalten.
2. Zuerst Netzstecker von
Steckdose lösen.
3. Signalkabel von
Anschlußbuchsen lösen.
4. Alle Kabel von Einheiten
lösen.
achtung:
Eine verbrauchte Batterie nur durch eine Batterie mit
der IBM Teilenummer 33F8354 oder durch eine vom
Hersteller empfohlene Batterie ersetzen. Wenn Ihr
System ein Modul mit einer Lithium-Batterie enthält,
ersetzen Sie es immer mit dem selben Modultyp vom
selben Hersteller. Die Batterie enthält Lithium und
kann bei unsachgemäßer Verwendung, Handhabung
oder Entsorgung explodieren.
Die Batterie nicht
Ÿ
Ÿ
Ÿ
mit Wasser in Berührung bringen.
über 100 C erhitzen.
reparieren oder zerlegen.
Die örtlichen Bestimmungen für die Entsorgung von
Sondermüll beachten.
achtung:
Wenn ein CD-ROM-Laufwerk installiert ist, beachten
Sie folgendes. Steuer- und Einstellelemente sowie
Verfahren nur entsprechend den Anweisungen im
vorliegenden Handbuch einsetzen. Andernfalls kann
gefährliche Laserstrahlung auftreten.
Das Entfernen der Abdeckungen des
CD-ROM-Laufwerks kann zu gefährlicher
Laserstrahlung führen. Es befinden sich keine Teile
innerhalb des CD-ROM-Laufwerks, die vom Benutzer
gewartet werden müssen. Die Verkleidung des
CD-ROM-Laufwerks nicht öffnen.
VORSICHT
Manche CD-ROM-Laufwerke enthalten eine
eingebaute Laserdiode der Klasse 3A oder
3B. Die nachfolgend aufgeführten Punkte
beachten.
Laserstrahlung bei geöffneter Tür. Niemals
direkt in den Laserstrahl sehen, nicht direkt
mit optischen Instrumenten betrachten und
den Strahlungsbereich meiden.
Related Service Information
221
k32 kg
k55 kg
achtung:
Beim Anheben der Maschine die vorgeschriebenen
Sicherheitsbestimmungen beachten.
achtung:
Mit dem Betriebsspannungsschalter an der Vorderseite
des Servers wird die Stromversorgung für den Server
nicht unterbrochen. Der Server könnte auch mehr als
ein Netzkabel auweisen. Um die gesamte
Stromversorgung des Servers auszuschalten, muß
sicherestellt werden, daß alle Netzkabel aus den
Netzsteckdosen herausgezogen wurdn.
achtung:
Wenn am Netzkabel eine Kabelhalterung angebracht
ist, uß der Server an eine leicht zugängliche
tzsteckdose angeschlosen rden.
achtung:
Bei geöffneter Tür kann die Servertür nicht das
Gewicht des Servers tragen. Zur Vermeidung von
Verletzungsgefahren vor dem Transportieren oder
Anheben des Servers die Servertür abnehmen oder
verschließen.
222
Netfinity Server HMM
achtung:
Die Abdeckung oder eine Komponente eines Netzteils
(Rückwandplatine oder Netzspannungsgehäuse), die
wie nachfolgend aufgeführt gekennzeichnet ist, darf
keinesfalls entfernt werden.
In Netzteilen, Rückwandplatinen und
Netzspannungsgehäusen können gefährliche
Spannungen anliegen. In Netzteilen,
Rückwandplatinen oder Netzspannungsgehäusen sind
keine Teile vorhanden, die vom Benutzer gewartet
werden müssen. Besteht der Verdacht, daß an einem
dieser Teile ein Fehler aufgetreten ist, ist ein IBM
Kundendiensttechniker zu verständigen.
achtung:
An Netz-, Telefon- und Datenleitungen können
gefährliche elektrische Spannungen anliegen. Um eine
Gefährdung des Benutzers oder Beschädigung des
Geräts zu vermeiden, ist der Server auszuschalten. Die
Verbindung zu den angeschlossenen Netzkabeln,
Telekommunikationssystemen, Netzwerken und
Modems ist vor dem Öffnen des Servergehäuses zu
unterbrechen (sofern in Installations- und
Konfigurationsanweisungen nicht anders angegeben).
achtung:
Das Netzkabel des Lüfters sollte herausgezogen sein,
wenn der Lüfter nicht in den Server eingebaut ist.
Andernfalls könnte der Lüfter zu drehen beginnen,
solange Sie ihn in der Hand halten. Hierbei kann es zu
Verletzungen durch die Ventilatorblätter kommen.
>50 kg
achtung:
Legen Sie keine Gegenstände, die mehr als 50 kg
wiegen, auf das Einschubmodell des Servers.
Related Service Information
223
PERICOLO
Per evitare il pericolo di scosse elettriche
durante i temporali, non collegare o
scollegare cavi, non effettuare l'installazione,
la manutenzione o la riconfigurazione di
questo prodotto.
Per evitare il pericolo di scosse elettriche:
Ÿ
Ÿ
collegare il cavo di alimentazione ad una
presa elettrica correttamente cablata e
munita di terra di sicurezza;
collegare qualsiasi apparecchiatura
collegata a questo prodotto ad una
presa elettrica correttamente cablata e
munita di terra di sicurezza.
Quando possibile, collegare o scollegare i
cavi di segnale con una sola mano per
evitare il rischio di scosse derivanti dal
contatto con due superfici a diverso
potenziale elettrico.
La corrente elettrica circolante nei cavi di
alimentazione, del telefono e di segnale è
pericolosa. Per evitare scosse elettriche,
collegare e scollegare i cavi come descritto
quando si effettuano l'installazione, la
rimozione o l'apertura dei coperchi di questo
prodotto o durante il collegamento delle
unità.
Per collegare
1. SPEGNERE tutti i
dispositivi.
2. Collegare prima tutti i cavi
alle unità.
3. Collegare i cavi di segnale
alle prese.
4. Collegare il(i) cavo(i) di
alimentazione alla presa
elettrica.
5. ACCENDERE le unità.
224
Netfinity Server HMM
Per scollegare
1. SPEGNERE tutti i
dispositivi.
2. Rimuovere prima il(i) cavo(i)
di alimentazione dalla presa
elettrica.
3. Rimuovere i cavi di segnale
dalle prese.
4. Rimuovere tutti i cavi dalle
unità.
ATTENZIONE:
Quando si sostituisce la batteria, utilizzare solo una
batteria IBM o batterie dello stesso tipo o di tipo
equivalente consigliate dal produttore. Se il sistema di
cui si dispone è provvisto di un modulo contenente
una batteria al litio, sostituire tale batteria solo con un
tipo di modulo uguale a quello fornito dal produttore.
La batteria contiene litio e può esplodere se utilizzata,
maneggiata o smaltita impropriamente.
Evitare di:
Ÿ
Ÿ
Ÿ
Gettarla o immergerla in acqua
Riscaldarla ad una temperatura superiore ai 100°
C
Cercare di ripararla o smaltirla
Smaltire secondo la normativa in vigore (D.Lgs 22 del
5/2/97) e successive disposizioni nazionali e locali.
ATTENZIONE:
Quando è installata un'unità CD-ROM, notare quanto
segue:
L'utilizzo di controlli, regolazioni o l'esecuzione di
procedure non descritti nel presente manuale possono
provocare l'esposizione a radiazioni pericolose.
L'apertura di un'unità CD-ROM può determinare
l'esposizione a radiazioni laser pericolose. All'interno
dell'unità CD-ROM non vi sono parti su cui effettuare
l'assistenza tecnica. Non rimuovere i coperchi
dell'unità CD-ROM.
PERICOLO
Alcune unità CD-ROM contengono all'interno
un diodo laser di Classe 3A o Classe 3B.
Prestare attenzione a quanto segue:
Aprendo l'unità vengono emesse radiazioni
laser. Non fissare il fascio, non guardarlo
direttamente con strumenti ottici ed evitare
l'esposizione diretta al fascio.
Related Service Information
225
k32 kg
k55 kg
ATTENZIONE:
Durante il sollevamento della macchina seguire delle
norme di di sicurezza.
ATTENZIONE:
Il pulsante del controllo dell'alimentazione situato nella
parte anteriore del servente non disattiva la corrente
elettrica fornita al servente. Il servente potrebbe anche
avere più di un cavo di alimentazione. Per disattivare
la corrente elettrica del servente, assicurarsi che tutti i
cavi di alimentazione siano scollegati dalla sorgente di
alimentazione.
ATTENZIONE:
Quando sul cavo di alimentazione è installata l'opzione
di sostegno del cavo, il servente deve essere collocato
in prossimità di una presa elettrica facilmente
accessibile.
ATTENZIONE:
Se aperto, lo sportello del servente non supporta il
peso del servente. Per evitare danni alle persone,
assicurarsi di rimuovere o chiudere tale sportello
prima di spostare o sollevare il servente.
226
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ATTENZIONE:
Non togliere mai il coperchio di un alimentatore o
qualsiasi parte (power backplane e ac box) su cui è
apposta la seguente etichetta.
Tensioni pericolose, corrente e livelli di energia sono
presenti all'interno degli alimentatori, del power
backplane e dell'ac box. All'interno degli alimentatori,
del power backplane e dell'ac box non ci sono parti
soggette a manutenzione. Se si sospetta un problema
in una di queste parti, rivolgersi ad un tecnico di
manutenzione IBM.
ATTENZIONE:
La corrente circolante nei cavi di alimentazione, del
telefono e di segnale è pericolosa. Per evitare
situazioni pericolose per le persone o danneggiamenti
all'apparecchiatura, scollegare i cavi di alimentazione, i
sistemi di telecomunicazioni, le reti e ed i modem
prima di aprire i coperchi del servente se non
diversamente indicato nelle procedure di installazione
e configurazione.
ATTENZIONE:
Il cavo di alimentazione collegato alla ventola
dovrebbe essere scollegato ogni volta che l'assieme
ventola non sia installato nel servente; diversamente la
ventola si potrebbe attivare mentre la si sta
maneggiando e le pale potrebbero provocare ferite le
dita.
>50 kg
ATTENZIONE:
Non poggiare oggetti che pesano più di 50 kg sulla
parte superiore del servente.
Related Service Information
227
228
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Related Service Information
229
230
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PELIGRO
Para evitar una posible descarga eléctrica, no
conecte ni desconecte los cables ni lleve a
cabo ninguna operación de instalación, de
mantenimiento o de reconfiguración de este
producto durante una tormenta eléctrica.
Para evitar una posible descarga:
Ÿ
El cable de alimentación debe
conectarse a un receptáculo con una
instalación eléctrica correcta y con toma
de tierra.
Ÿ
Los aparatos a los que se conecte este
producto también deben estar
conectados a receptáculos con la debida
instalación eléctrica.
Cuando sea posible, utilice una sola mano
para conectar o desconectar los cables de
señal a fin de evitar una posible descarga al
tocar dos superficies con distinto potencial
eléctrico.
La corriente eléctrica de los cables de
comunicaciones, teléfono y alimentación
puede resultar peligrosa. Para evitar una
posible descarga, siga las indicaciones de
conexión y desconexión de los cables
siempre que tenga que instalar, mover o abrir
las cubiertas de este producto o de los
dispositivos acoplados.
Instrucciones de conexión
Instrucciones de desconexión
1. Apague todos los
componentes (OFF).
2. En primer lugar, conecte
todos los cables a los
dispositivos.
3. Conecte los cables de señal
a los receptáculos.
4. Conecte los cables de
alimentación a las tomas.
5. Encienda el dispositivo
(ON).
1. Encienda todos los
componentes (ON).
2. En primer lugar, retire los
cables de alimentación de
las tomas.
3. Retire los cables de señal
de los receptáculos.
4. Retire todos los cables de
los dispositivos.
Related Service Information
231
percaución:
Al cambiar la batería, utilice únicamente la batería IBM
Número de pieza 33F8354 o un tipo de batería
equivalente recomendado por el fabricante. Si el
sistema tiene un módulo que contiene una batería de
litio, sustitúyalo únicamente por el mismo tipo de
módulo del mismo fabricante. La batería contiene litio
y puede explotar si no se utiliza, manipula o desecha
correctamente.
Lo que no debe hacer
Ÿ
Ÿ
Ÿ
Tirar o sumergir el producto en agua.
Exponer el producto a una temperatura superior a
100°C.
Reparar o desmontar el producto.
Cuando quiera desechar la batería, siga las
disposiciones y reglamentaciones locales.
percaución:
Cuando instale una unidad de CD-ROM, tenga en
cuenta la siguiente información.
Si se llevan a cabo controles o ajustes o se utilizan
métodos que no se atengan a lo aquí especificado, se
puede producir una exposición peligrosa a las
radiaciones.
Si se retiran las cubiertas de la unidad de CD-ROM, se
puede producir una peligrosa exposición a radiaciones
de láser. Dentro de la unidad de CD-ROM no existen
piezas reparables. No retire las cubiertas de la unidad
de CD-ROM.
PELIGRO
Algunas unidades de CD-ROM tienen
incorporado un diodo de láser de Clase 3A o
de Clase 3B Tenga en cuenta la siguiente
información.
Cuando la unidad está abierta se generan
emisiones de rayos láser. No dirija la mirada
al haz, no lo observe directamente con
instrumentos ópticos y evite la exposición
directa.
232
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k32 kg
k55 kg
percaución:
Alce la máquina con cuidado; el sobrepeso podría
causar alguna lesión.
percaución:
El botón de control de alimentación del panel frontal
del servido no apaga la corriente eléctrica
suministrada al servidor. Puede sucede que el servidor
tenga más de un cable de alimentación. Para elimiar
por completo la corriente eléctrica del servidor,
asegúrese de desconectar todos los cables de
alimentación del suministro de alimentación.
percaución:
Cuando la opción de soporte del cable de alimentación
está insalada en el cable de alimentación, el servidor
debe estar conectado a un suministro de alimentación
de fácil acceso.
percaución:
Si no está cerrada, la puerta del servidor no soportará
el peso del mismo. A fin de evitar lesiones, antes de
alzar el servidor o cambiarlo de sitio, extraiga la puerta
o ciérrela bien.
Related Service Information
233
percaución:
No retire nunca la cubierta de una caja de
alimentacion ni de ninguna otra pieza (como el cajetín
de corriente alterna o la placa posterior de
alimentación) que tenga la siguiente etiqueta.
Las cajas de alimentación, las placas posteriores de
suministro y los cajetines de CA contienen niveles
peligrosos de voltaje, de corriente y de energía.
Ninguna de las piezas internas de las cajas de
alimentación, de la placa posterior o del cajetín de CA
son reparables por el usuario. Si detecta algún
problema con alguna de esas piezas, póngase en
contacto con un técnico de IBM.
percaución:
La corriente eléctrica de los cables de
comunicaciones, de teléfono y de alimentación puede
resultar peligrosa. Para evitar posibles lesiones o
daños del aparato, desconecte los cables de
alimentación, los sistemas de telecomunicaciones, las
redes y los módems antes de abrir las cubiertas del
servidor, salvo que se indique lo contrario en las
instrucciones de las operaciones de instalación y
configuración.
percaución:
Si el dispositivo de ventilación no está instalado en el
servidor, debe desconectar el cable de alimentación
que va a parar al ventilador; de lo contrario, podría
empezar a funcionar mientras lo sostiene y las hojas
podrían causarle alguna lesión.
>50 kg
percaución:
No coloque ningún objeto cuyo peso sea superior a
los 50 kilos sobr la bandeja modelo del servidor.
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Send Us Your Comments!
We want to know your opinion about this manual (part
number 09N1017). Your input will help us to improve our
publications.
Please photocopy this survey, complete it, and then fax it
to IBM HMM Survey at 919-543-8167 (USA).
Name
Phone Number
1. Do you like this manual?
Ø Yes
Ø No
2. What would you like to see added, changed, or
deleted in this manual?
3. What is your service experience level?
Ø Less than five years
Ø More than five years
4. Which Servers do you service most?
Thanks in advance for your response!
Related Service Information
235
Problem Determination Tips
Due to the variety of hardware and software combinations
that can be encountered, use the following information to
assist you in problem determination. If possible, have this
information available when requesting assistance from
Service Support and Engineering functions.
Machine type and model
Processor or hard disk upgrades
Failure symptom
– Do diagnostics fail?
– What, when, where, single, or multiple systems?
– Is the failure repeatable?
– Has this configuration ever worked?
– If it has been working, what changes were made
prior to it failing?
– Is this the original reported failure?
Reference/Diagnostics Diskette Version
– Type and version level
Hardware configuration
– Print (print screen) configuration currently in use
– BIOS level
Operating system software
– Type and version level
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Important
To eliminate confusion, identical systems are
considered identical only if they:
1. Are the exact machine type and models
2. Have the same BIOS level
3. Have the same adapters/attachments in the
same locations
4. Have the same address
jumpers/terminators/cabling
5. Have the same software versions and levels
6. Have the same Reference/Diagnostics Diskette
(version)
7. Have the same configuration options set in the
system
8. Have the same setup for the operation system
control files
Comparing the configuration and software set-up
between “working and non-working” systems will often
lead to problem resolution.
236
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Phone Numbers, U.S. and Canada
Note
EMEA customers should contact their Dealer or IBM
Service organization.
Before you place a call to the Support Center, refer to
“Problem Determination Tips” on page 236.
Authorized Dealers or Servicers
Number
Information
919-517-0001
800-528-7705
800-937-3737
800-426-2472
Bulletin Board Service - PC Company
Bulletin Board Service - TSS Only
IBM Business Partner Education
IBM Customer Engineer Technical
Support
IBM Dealer Support Center
IBM Direct Desktop Software Sales
IBM Part Number ID and Look Up
IBM PC HelpCenter
IBM Software Defect Support (CSDs)
IBM Software Ordering (Publications)
IBM Supplies Technical Hotline
IBM Warranty Parts Claims Center
800-IBM-DEAL
800-342-6672
303-924-4015
800-426-7763
800-237-5511
800-327-5711
800-426-1484
800-388-7080
U.S. Customers and Helpware Subscribers
Number
Information
919-517-0001
800-426-8322
800-999-0052
800-237-4824
800-964-8523
800-742-2493
800-447-4700
800-426-2468
800-426-3333
800-IBM-SERV
800-772-2227
800-426-7282
800-426-9402
(Ext. 150)
800-241-1620
800-342-6672
800-237-5511
800-284-5933
914-962-0310
800-547-1283
Bulletin Board Service - PC Company
Customer Education Business Unit
Customized Operational Services
EduQuest (Educational Computers)
End User HelpDesk Support
IBM Anti-Virus Services
IBM Authorized Dealer Referrals
IBM Dealer Referral
IBM Information Referral Service
IBM Service
IBM PC HelpCenter and HelpDesk
IBM Technical Manuals
Multimedia Information Center
800-551-2832
Multimedia HelpCenter
OS/2 Information Line
OS/2 Support Services
Prodigy
Prodigy User Questions
Technical Coordinator Program
SystemXtra for Personal Systems
LAN Automated Distribution/2
OS/2 Bulletin Board
OS/2 Application Assistance Center
Technical Solutions Magazine
Related Service Information
237
IBM Canada Customer and Servicer Support
Number
Information
800-661-PSMT
905-316-5556
Business Partner Marketing Support
Business Partner Marketing Support Toronto
Business Partner Marketing Support French
Customer Relations
Customer Service Dispatch
Customer Service Parts
Customer Support Center (ISC)
Customer Service Repair Centre
Dealer Support Group (DSG)
HelpClub Registration / IBM Direct
HelpFax
HelpFax - Toronto
HelpPC
IBM Certification Administrator
Mail to: 50 Acadia Drive
Markham, Ontario L3R 0B3
IBM Education (A+ Course)
IBM Information Network Support
IBM PC Service Partners
International Warranty Registration
Lexmark Product Information
PartnerLine
Parts Orders, Exchange or Emergency
Parts Regular Orders, Exchange
514-938-6048
800-465-4YOU
800-IBM-SERV
800-263-2769
800-465-2222
416-443-5701
800-505-1855
800-465-7999
800-465-3299
905-316-3299
800-565-3344
905-513-3355
800-661-2131
800-268-3100
800-387-8343
800-487-7426
800-663-7662
800-IBM-9990
800-263-2769
416-443-5808
(Fax)
416-443-5755
514-938-3022
905-316-4255
604-664-6464
204-934-2735
800-661-7768
800-565-3344
800-387-8483
800-465-1234
905-316-4148
905-316-4100
(Fax)
905-316-4150
905-316-4100
(Fax)
905-316-4872
905-316-4100
(Fax)
800-661-2131
800-565-3344
416-443-5835
(Fax)
905-316-2445
905-316-3515
(Fax)
416-443-5778
800-505-1855
800-267-7472
238
Parts Orders, Inquiries
PC Co Bulletin Board - Montreal
PC Co Bulletin Board - Markham
PC Co Bulletin Board - Vancouver
PC Co Bulletin Board - Winnepeg
PS Marketing Support (PSMT)
PS/1 Warranty Customer Helpline
PS/1 Warranty Service (DOAs)
Publications Ordering
Service Management Support
Service Management Support
Service (Warranty) Manager
Service (Warranty) Manager
Service Quality Programs
Service Quality Programs
Skill Dynamics (Education)
ThinkPad EasyServe
Warranty Claim Fulfillment
Warranty Claim Reimbursement
Warranty Claim Reimbursement
Warranty Claim Parts Inquiry
Warranty Provider Support Hotline
Warranty Service, ThinkPad
Netfinity Server HMM
Notices
References in this publication to IBM products, programs,
or services do not imply that IBM intends to make these
available in all countries in which IBM operates. Any
reference to an IBM product, program, or service is not
intended to state or imply that only that IBM product,
program, or service may be used. Subject to IBM’s valid
intellectual property or other legally protectable rights, any
functionally equivalent product, program, or service may be
used instead of the IBM product, program, or service. The
evaluation and verification of operation in conjunction with
other products, except those expressly designated by IBM,
are the responsibility of the user.
Trademarks
The following terms are trademarks of the IBM Corporation
in the United States or other countries or both:
Alert on LAN
HelpCenter
IBM
Micro Channel
Netfinity Manager
Portmaster
SystemXtra
Wake on LAN
FaxConcentrator
HelpFax
LANClient Control Manager
Netfinity
OS/2
ServeRAID
ThinkPad
The following terms are trademarks of other companies:
Notes
Lotus Development Corporation
C-bus is a trademark of Corollary, Inc
ActionMedia, LANDesk, MMX, and Pentium are
trademarks or registered trademarks of Intel Corporation.
Microsoft, Windows, and Windows NT are trademarks or
registered trademarks of Microsoft Corporation.
Related Service Information
239
IBM

Part Number: 09N1017
Printed in U.S.A.
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