Cognitive Solutions | C/Rx | User`s guide | Cognitive Solutions C/Rx User`s guide

Cognitive Solutions C/Rx User`s guide
CRx Printers
START-UP GUIDE
To Get Started:
Insert the Companion CD shipped with the CRx printer* into the
computer.
Please refer to the User’s Guide included on the CD companion or
the Compact Industrial website for full details on setting up and using
the CRx printer.
Internet Users go online to: http:/www.compactindustrial.com
and register your CRx printer and follow in depth instructions on
setting up your CRx printer and upgrade the latest firmware.
Non-Internet Users insert the provided CD ROM into your computer
to follow in-depth instructions on setting up your CRx printer and
refer to the C-Series User’s Guide.
Helpful Web Links and Contact Information:
!"
!"
!"
http://www.compactindustrial.com/pharmacy
http://www.compactindustrial.com/cseries/documentation/documentation.html
http://www.compactindustrial.com/cseries/support/support.html
To learn more about Cognitive approved media please contact Cognitive
Solutions Direct: +1.303.273.1400 or Toll Free: +1.800.525.2785
For CRx Technical Support please contact your Cognitive Solutions at Toll Free:
1+888.632.8292 or Direct: 720.221.9546 or via
Email:
Support@cognitive.com
* CRx Pharmacy Label printers are part of Cognitive’s Compact Industrial C
Series printer line. The CRx printers have been configured to meet the
requirements of this specific industry.
Setting Up: Connecting Power and Performing a Power Test
Unpack the Printer
Remove the following contents from the Box:
1. The CRx Printer
2. The Companion CD
3. Power Supply Kit including
!" Power Cord
!" Power Supply
4. The Accessory Box including
!" Spindle
!" USB Cable
!" Documentation
Follow these Steps To Set Up the CRx Printer:
Connecting Power to the CRx Printer
1
3
2
4 Plug power supply to power source and a green LED will illuminate on the power supply.
Note: Do NOT power the printer on until instructed.
Proceed to the Printer Power Test section.
1 & 2
CRx w/LCD only
Printer Power Test
1. Press the Power Connector (D) to the ON position.
Note: The Power Light (A) on the top user interface cover will turn green to indicate the unit
is receiving power. The Ready Light (B) will first turn red, then auburn, then green once the
printer is ready to print.
CRx w/LCD Printers Only: The LCD display will briefly state Press Right Arrow for Menu
for about one second. Then the display will read Cognitive CXI for about one second. Once
the printer is ready to print the display will read COGNITIVE (see CXI Only figure above).
2. Press the Power Switch (D) to OFF before proceeding to the next steps.
Proceed to the Loading Media section.
Loading Media: Standard Size Rolls
Note: Before proceeding to step 1 open the printer cover.
depending on the media type being used.
1
Then follow steps 2a or 2b
2b
2a
Outward Wound Media
Inward Wound Media
Note: Prior to loading media, take a moment to review the
media guides. They are spring loaded to provide improved
media control during printing. The right media guide has
a green locking tab, which holds the guides in place. Once
the guide is set to the width of the media, it can be locked
in place and future loading of media is simplified.
Note: Follow steps 3a or 3b depending on media type. For step 4, the media must be placed
under the media guide bar, or media wandering can occur. (thermal transfer models only)
3a
Inward Wound Media
3b
Outward Wound Media
4
5
Note: Once the guides are against the sides of the roll, push the roll down in the slot as
shown. This locks the media guide in the proper position.
6
9
7
8
10
!"
!"
For thermal transfer printers continue to the
loading ribbon section of this Start-Up Guide.
For all direct thermal printers go to the
Self-Testing section in this Start-Up Guide.
Loading Media: Large Media Rolls
Note:
1
Remove the screws with a #2 Phillips screwdriver
The printer should be powered OFF before continuing
3
2
Note: Prior to loading media, take a moment to review the
media guides. They are spring loaded to provide improved
media control during printing. The right media guide has
a green locking tab, which holds the guides in place. Once
the guide is set to the width of the media, it can be locked
in place and future loading of media is simplified.
4
5
Optional: Cognitive offers 3” Core Adapters
to work with all 3” Core Large Media Rolls.
Please refer to the User’s Guide for more
information regarding these accessories.
Route media under guide bar for
thermal transfer models only.
6
7
For thermal transfer printers continue to the loading ribbon section of this Start-Up Guide.
For direct thermal printers go to the Self-Testing section in this Start-Up Guide.
Thermal Transfer Printers Only: Loading Ribbon
Note: Open printer cover before proceeding to Step 1.
1
2
4
3
5
NOTE: the ribbon text on the
leader should be face down in
front of the printer as shown.
6
7
Note: DO NOT LATCH the printhead mechanism yet.
8
9
11
14
12
10
13
15
Next go to the Self-Testing section of
this Start-Up Guide.
Self-Testing & Software/Printer Driver Installation
Self-Testing: The self test checks the printer’s overall operability and lists the printer’s
current settings.
IMPORTANT! The printer should have media installed, be connected to AC power, and turned on.
1.
2.
3.
4.
Press and hold the FEED button.
Turn the printer ON while holding the FEED button.
Release the FEED button when the self test starts to print.
Turn the printer off and then on again to return to normal printing operation.
Next, please proceed to the Software and Printer Installation section of this Start-Up Guide.
Software and Printer Installation: Install the software & drivers by either:
Insert the Companion CD included with the printer into the computer
OR
!" Go online to Cognitive’s Website at http://www.compactindustrial.com/cseries/
documentation/documentation.html and follow the instruction included on the C Series User’s Guide: Chapter 3.
Note: The C Series User’s Guide included on the CD Companion has step by step
instructions in Chapter 3 on installing and using the various software & driver packages.
1. Install the software first by inserting the CD and double-clicking on Setup.exe if it does not start automati!"
cally.
2. Plug the printer in.
3. The Found New Hardware Wizard pops up. To the question “Can Windows connect to Windows Update to
search for software?” select “No, not this time,” and click “Next”.
4. On the next screen select “Install from a list or specific location,” and click “Next.”
5. On the next screen select “Search for the best driver in these locations”;
a. Un-check “Search removable media”
b. Check “Include this location in the search” and browse to
a C:\Program Files\Cognitive Solutions Printing Support\Driver
Files
c. Click “Next.”
6. At the Windows Logo testing warning, press “Continue Anyway.”
7. Click “Finish.”
Installation is now complete! Once software and drivers have been installed you are
ready to print in your application. Please refer to the User’s Guide for more detailed
information on using the CRx printer.
Contact your reseller or Cognitive Solutions for information on Cognitive approved
media, cleaning supplies, and printheads & parts: 1-800-525-2785
Maintenance, Troubleshooting, and General Tips
Cleaning & Maintenance:
C Series Cleaning Supplies
Part #
Size
(inches)
14-00-0002
none
Items
per
box
12
Description
1. Open the print mechanism. Turn the printer off
when cleaning the printhead. Make sure the
printhead is completely dry before turning the
printer back on.
2. Clean the printhead (A), platen (B), and the index
sensors (C & D) with a soft, lint-free cloth
saturated with 99 percent isopropyl alcohol or a
certified cleaning pen.
3. Turn the printer on and press the FEED button to
clean all sides of the roller.
CAUTION! INCORRECTLY CLEANING THE PRINTER
WILL CAUSE PERMANENT DAMAGE AND VOID THE
PRINTER’S WARRANTY. COGNITIVE RECOMMENDS
USING A CERTIFIED CLEANING PEN FOR ALL THE
PRINTER’S CLEANING REQUIREMENTS.
Cleaning pen
Troubleshooting Tips:
Problem = Red Ready Light Possible Causes:
Printhead unlatched
Out of media: labels, tags, or ribbon
Miss indexed label or tag
Problem = No power or ready lights Possible Causes:
Printer switched off
Power supply not connected properly
Power supply not working properly
Problem = Labels continuously feeding Possible Causes:
Wrong indexing mode (gap, bar, TT)
Printer indexing not calibrated
Index sensor in the wrong position
Problem= Labels feed but nothing prints Possible Causes:
Ribbon not loaded for TT media
Ribbon loaded incorrectly
Darkness too low
General Printing Tips:
!"
!"
!"
!"
!"
!"
Thermal transfer printers can operate in direct thermal or thermal transfer mode and must be
set to the correct print mode for proper results.
All CRx printers can use black bar, gap, or notch indexing. Continuous media may also be
used.
Label printing software provides the means to change the printer’s settings. See the software
and network printing sections of the User’s Manual (located on the Companion CD or the
Cognitive website) for more details.
Refer to the Cognitive Programming Manual, included on the Companion CD or the Compact
Industrial website, to change the printer’s settings using Cognitive Programming Language
(CPL).
The Companion CD includes Microsoft Windows drivers, label design software, and complete C
Series documentation including the C Series User’s Guide.
Website Address: http://www.compactindustrial.com/
SAFETY AND COMPLIANCE
WARNING—SHOCK HAZARD AND STATIC DISCHARGE:
Never operate the printer in a location where it can get wet. Personal injury could result.
The discharge of electrostatic energy that accumulates on the surface of the human body or other
surfaces can damage or destroy the printhead or electronic components used in this device. DO
NOT TOUCH the printhead or the electronic components under the printhead carriage.
CAUTION—PRINTER SETUP AND HANDLING
When installing or modifying the printer setup or configuration, ALWAYS TURN THE POWER OFF
before: (1) connecting any cables, (2) performing any cleaning or maintenance
operations, or (3) moving the printer.
EUROPEAN COMPLIANCE:
This is a Class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
CISPR22: The C Series printer meets applicable requirements for Emissions & Immunity.
RoHS COMPLIANCE: Directive 2002/95/EC on the Restriction of the Use of certain Hazardous
Substances in Electrical and Electronic Equipment (RoHS). The C Series printer is RoHS compliant
as of July 1, 2006.
FCC DECLARATION OF CONFORMITY:
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at the user’s own expense.
WEEE:
Directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE). For WEEE recycling
and recovery information, refer to the Cognitive web site.
INDUSTRY CANADA NOTICE:
This Class A digital apparatus complies with Canadian ICS-003 requirements.
Cet appareil numerique de la Classe A est conforme a la norme NMB-003 du Canada.
Copyright © 2006 Cognitive. Cognitive™, Cxi™, and Ci™ are trademarks of Cognitive. Other products
and corporate names used in this publication may be trademarks or registered trademarks of
other companies and are used only for explanation and to their owner’s benefit, without intent to
infringe. No part of this guide may be reproduced for any purpose or in any form including
electronic storage and retrieval without the express permission of Cognitive.
Contact Information:
For more information about Cognitive products, contact
our offices or visit our website at www.cognitive.com
Cognitive Solutions Inc.
(Headquarters)
4403 Table Mountain Drive, Suite A
Golden, CO 80403
Tel: 303.273.1400
Toll Free: 800.525.2785
Fax: 303.273.1414
Technical Support: 888.715.7190
Email: info@cognitive.com
Web: www.compactindustrial.com
US C Series Technical Support
Toll Free: 888.632.8292
Tel: 720.221-9549
* Authorized distributor
105-277-03_C
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