Sierra Wireless | AceView | Sierra AirLink GX ACEview User Guide

Sierra AirLink GX ACEview User Guide
ACEview 4.0.1
User Guide
4112458
Rev 2
Preface
Important
Notice
Due to the nature of wireless communications, transmission and reception of data
can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be
totally lost. Although significant delays or losses of data are rare when wireless
devices such as the Sierra Wireless modem are used in a normal manner with a
well-constructed network, the Sierra Wireless modem should not be used in
situations where failure to transmit or receive data could result in damage of any
kind to the user or any other party, including but not limited to personal injury,
death, or loss of property. Sierra Wireless accepts no responsibility for damages
of any kind resulting from delays or errors in data transmitted or received using
the Sierra Wireless modem, or for failure of the Sierra Wireless modem to
transmit or receive such data.
Safety and
Hazards
Do not operate the Sierra Wireless modem in areas where blasting is in progress,
where explosive atmospheres may be present, near medical equipment, near life
support equipment, or any equipment which may be susceptible to any form of
radio interference. In such areas, the Sierra Wireless modem MUST BE
POWERED OFF. The Sierra Wireless modem can transmit signals that could
interfere with this equipment.
The driver or operator of any vehicle should not operate the Sierra Wireless
modem while in control of a vehicle. Doing so will detract from the driver or
operator's control and operation of that vehicle. In some states and provinces,
operating such communications devices while in control of a vehicle is an offence.
Limitation of
Liability
The information in this manual is subject to change without notice and does not
represent a commitment on the part of Sierra Wireless. SIERRA WIRELESS AND
ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL
DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL,
PUNITIVE OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO,
LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE
ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS
PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS AFFILIATES HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE
FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.
Notwithstanding the foregoing, in no event shall Sierra Wireless and/or its
affiliates aggregate liability arising under or in connection with the Sierra Wireless
product, regardless of the number of events, occurrences, or claims giving rise to
liability, be in excess of the price paid by the purchaser for the Sierra Wireless
product.
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Patents
This product may contain technology developed by or for Sierra Wireless Inc. This
product includes technology licensed from QUALCOMM®. This product is
manufactured or sold by Sierra Wireless Inc. or its affiliates under one or more
patents licensed from InterDigital Group and MMP Portfolio Licensing.
Copyright
© 2013 Sierra Wireless. All rights reserved.
Trademarks
Sierra Wireless®, AirPrime®, AirLink®, AirVantage® and the Sierra Wireless logo
are registered trademarks of Sierra Wireless.
Watcher® is a registered trademark of Netgear, Inc., used under license.
Windows® and Windows Vista® are registered trademarks of Microsoft
Corporation.
Macintosh® and Mac OS X® are registered trademarks of Apple Inc., registered in
the U.S. and other countries.
QUALCOMM® is a registered trademark of QUALCOMM Incorporated. Used
under license.
Other trademarks are the property of their respective owners.
Contact
Information
International Contact Information
AirLink Sales
airlinksales@sierrawireless.com
AirLink Support*
support@sierrawireless.com
AirLink RMA Repairs*
repairs@sierrawireless.com
AirLink Online Support
Knowledgebase
www.sierrawireless.com/Support/SupportCenter
AirLink Software
Downloads
www.sierrawireless.com/Support/Downloads
Corporate Web Site
www.sierrawireless.com
* If you have purchased your product from an AirLink Distributor or Reseller,
please contact them for first line technical support.
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Preface
Sierra Wireless Headquarters Contact Information
Sales
Headquarters:
Phone:
+1-604-232-1488
Hours:
8:00 AM to 5:00 PM Pacific Time
Post:
Sierra Wireless
13811 Wireless Way
Richmond, BC
Canada
V6V 3A4
Consult our website for up-to-date product descriptions, documentation,
application notes, firmware upgrades, troubleshooting tips, and press releases:
www.sierrawireless.com
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Contents
ALEOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Obtaining and Installing ACEview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connecting to Your Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
ACEview Interface Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Wi-Fi Client Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
System Tray Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
ACEview Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Show in Taskbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Always on Top . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Minimized View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
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ACEview
ACEview is a small utility for viewing the status and monitoring the
connection state of a Sierra Wireless AirLink™ device with ALEOS™.
ALEOS
ALEOS, the embedded core technology of the Sierra Wireless
AirLink products, simplifies installation, operation and maintenance of
any solution, and provides an always-on, always-aware intelligent
connection for mission-critical applications. ALEOS enables:
•
Persistent Network Connectivity
•
Over-The-Air (OTA) Upgrades
•
Wireless Optimized TCP/IP
•
Real-Time Notification
•
Real-Time GPS Reporting
•
GPS Store and Forward
•
Extensive Machine Protocols
•
Packet Level Diagnostics
•
Device Management & Control
•
Protocol Spoofing
Obtaining and Installing ACEview
ACEview is offered by Sierra Wireless for free. To download the
appropriate version for your operating system, go to:
www.sierrawireless.com/Support/Downloads.aspx, select your device
from the drop-down list, and follow the links to the downloads page.
Operating System
Install
Windows® XP® (32 bit) and Windows 7 (32 bit)
ACEview_x32
Windows 7 (64 bit)
ACEview_x64
Note: ACEview requires
the Microsoft® .NET 2.0
Framework and Microsoft
Windows XP (32 bit), or
Windows 7 (32 or 64 bit). If
you are connected to the
Internet, .NET 2.0
automatically downloads
and installs from Microsoft.
Rev 2 Sep.13
Tip: You can obtain the Microsoft .Net Framework, Microsoft Internet
Explorer, and/or the latest ActiveX updates for Internet Explorer from
Microsoft at: www.microsoft.com.
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Connecting to Your Device
You can use ACEview to connect to your device, provided your device is
connected directly to your computer’s Ethernet port, serial port with a Dial-Up
Networking (DUN) connection, or configured as USB/net.
1. Start > All Programs > Sierra Wireless > ACEView > ACEView.exe
Figure 1: Start ACEview
Figure 2: Opening Screen
When ACEview first opens, it tries to establish a connection with your device
using the last connection settings used. If this is the first time you use
ACEview, it looks for your device using the default local Ethernet IP address.
Caution: While you can use ACEview to connect over-the-air (OTA) to some AirLink
devices such as the Raven and PinPoint, it is not recommended. ACEview updates
frequently and connecting OTA to a remote device could result in high usage charges.
2. If you are not using the default IP address, or if you need to connect to the
device using DUN, right-click the ACEview window or click the Menu button to
open the menu and select settings.
Figure 3: Menu
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Figure 4: Connection Settings
3. Enter the AirLink device IP address. The default local IP address for Ethernet
is 192.168.13.31.
Tip: If you have used ACEview to connect to a device in the past, the connection you used
is available from the drop-down menu. Select the IP address you need.
4. Enter the password. Default password: 12345.
5. If your device has a serial port and is connected directly to your computer
with a serial cable, you can use a Dial-Up Networking (DUN) connection to
connect to the device using PPP.
a. Select Auto Start, and then from the drop-down menu, select the desired
DUN connection. (The DUN connection must already be installed on your
computer.) You may only have one selection that is pre-selected for you.
Note: When using the
DUN connection, make
sure the IP Address is set
to the local PPP IP
address of the device.
6. If desired, select Maintain Persistent Connection.
When this option is selected, ACEview continually checks the DUN connection to ensure it is not down. If it is down, ACEview attempts to re-connect.
Tip: If DUN is not installed on your computer for your device, refer to the Dial-Up
Networking installation directions.
7. Select the desired Skin:
· Default
· Light
8. Click OK.
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ACEview connects to your device.
ACEview Interface Features
Some of the display elements change depending on your device.
Signal Strength (RSSI)
Remote IP Address
Compact View
Connection
Statistics
Cellular Network Type
Figure 5: Example of ACEview Interface
•
Signal Strength: The strength of the cellular signal is indicated by the
number of bars. For one (red) and two (yellow) bars, the signal is minimal.
Three to four bars is in the preferred signal range.
Tip: Hover your mouse over the signal bars to display the RSSI value. RSSI is expressed
in reverse notation as a negative number. The closer the RSSI is to zero, the better the
signal.
RSSI <= -100
RSSI <= - 90
RSSI <= - 80
RSSI <= - 70
RSSI <= - 60
Error
Device is not on the air; no signal or RSSI <= -110 or <= -125,
depending on the technology
Figure 6: Signal Strength and bars
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•
•
Cellular Network Type: The Network type (for example, LTE)
EV-DO Rev A
EV-DO Rev 0
CDMA/1x
LTE
HSPA
UMTS
EDGE
GPRS
Connection Statistics:
· Bytes Sent and Recvd: The total bytes sent to and received from the
cellular network for the current connection.
· Connection Duration: The duration of the connection between ACEview
and the device.
Note: The Connection Duration does not indicate the duration of the current cellular
connection. It only indicates the current duration of the connection between ACEview and
your device.
•
Remote IP Address: The IP Address assigned to your device by your mobile
network operator.
•
GPS Signal (All AirLink product lines except Raven): The strength of the
GPS signal is indicated by the number of bars. This icon is greyed out on the
product lines without GPS features.
Tip: Hover your mouse over the GPS signal bars to display the number of GPS satellites
fixes acquired. Four satellites is considered a minimum for effective GPS reception.
•
Compact View: The compact view option is located next to the minimize
window button at the top menu bar.
Figure 7: Compact View
Wi-Fi Client Mode
This feature applies only to GX4x0 devices with a Wi-Fi X-Card installed.
If the device is set to Wi-Fi Client mode1, and is connected to ACEview, a Wi-Fi
icon appears in the bottom of the ACEview window. Mouse-over the icon to view
the connection status.
1. Refer to the ACEmanager User Guide for information on setting Wi-Fi Client mode.
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Figure 8: ACEview Interface with Wi-Fi icon
Wi-Fi Available
Wi-Fi Not Available
Note: The data usage information (bytes sent and bytes revd) is not updated in Wi-Fi client
mode.
In ACEmanager, you can configure Wi-Fi Client mode to be Automatic or Manual.
(Refer to the ACEmanager User Guide for details.)
If Wi-Fi Client mode is set to Manual, the window is extended to include additional
Wi-Fi information and a Connect / Disconnect button.
Figure 9: ACEview Interface in Wi-Fi Client mode (manual)
System Tray Icon
While ACEview is running, a quick reference icon appears in the system tray (the
area near the clock, opposite the Start button).
Figure 10: Example of an HSDPA Tray Icon
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The icon’s bars denote the signal strength. The symbol above the bars denotes
the connection type (the symbols below have been expanded for visibility).
EV-DO Rev A
EV-DO Rev 0
CDMA/1x
LTE
HSDPA
UMTS
EDGE
GPRS
Hover your mouse over the Tray Icon to display basic information: device type,
online status, RSSI, and network IP address.
Figure 11: Tray Icon — Mouse Over
If the ACEview window is minimized, double-click the tray icon to restore it.
ACEview Menu Options
Show in Taskbar
To view ACEview on your taskbar, right-click Menu, and select the Show in
Taskbar option.
Always on Top
If you want the ACEview window to always show on your desktop, in front of other
windows that may be open, right-click and select Always On Top from the menu.
You can still minimize the window, but when you display the ACEview window, it
returns to being in front.
Figure 12: Always On Top
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Minimized View
Click the
visible.
Minimize button to hide the window. Only the System tray Icon is
Restoring the Window
1. Right-click the ACEview system tray icon.
Figure 13: Drop-down list
2. Click the Restore menu. This displays the ACEview window.
3. Optional: Check the “Always on top” Menu to keep the ACEview Main window
on top of other windows on your desktop.
Tools
This menu item only applies to PinPoint X devices with model numbers:
•
V4321-V
•
V4321-S
and Raven X devices with the model numbers:
•
V4221-V
•
V4221-S
To check for updated files, select Tools in the ACEview menu.
Check for Updates
1. To download the latest PRL files, select Menu > Tools > Check for Updates.
Figure 14: Tools: Check for Update
2.
16
Select the PRL files check box and click the download button to download
the latest files from the Sierra Wireless server.
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Figure 15: Check for Update screen
PRL Update
Note: You can only update the Preferred Roaming List (PRL) on certain Raven X and
PinPoint X devices. See Tools on page 16 for details.
1. To update the PRL, select Menu > Tools > Update PRL.
Figure 16: Tools: Update PRL
2. Enter the privileged mode password (AirLink1).
Figure 17: Tools: Enter Password screen
3. Depending on your mobile network operator, you may need to enter a Master
Subsidy Lock (MSL)1, and then click “Update” to start the Update PRL.
View
The View menu option provides two additional windows for GPS and Power
features that are available on all AirLink devices except the Raven line.
1. The MSL is a password that enables you to configure parameters that are not normally accessible. Contact your mobile network operator for more information and to
obtain an MSL, if one is required.
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GPS
ACEview can place the coordinates of a GPS enabled device on a map.
Note: You must have an
active Internet connection
to use the map feature.
The speed of the map
drawing depends on your
connection speed.
1. To view the GPS information, select Menu > View > GPS.
Figure 18: View: GPS
Figure 19: GPS Information
2.
Click the Map link to view the current location on the Google™ Map.
Using the compass arrows or slider bar in the window, you can move the viewable map or change the zoom level. Hover your mouse over the location icon
to display the GPS coordinates of the device.
Figure 20: Map Link
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Power Information
View > Power shows the power status (on or off). If a time delay has been
configured in ACEmanager (Services > Low Power >Low Power Mode) ACEview
shows the configured value. If no time delay is configured, ACEview shows zero.
Note: This is a static value and does not show time elapsed/remaining.
To view the Power information, select Menu > View > Power.
Figure 21: View: Power
Figure 22: Power Information
About
To view details about ACEview and connected devices, select Menu > Help >
About.
Figure 23: Help: About
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Figure 24: About ACEView
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Index
A
N
ACEview
about, 19
connecting to device, 10
installing, 9
interface, 12
launching, 10
ALEOS
description, 9
Always on Top, 15
network type, 13
C
signal strength, 12
compact view, 13
T
G
Tools menu, 16
GPS, 18
GPS signal, 13
V
P
power information, 19
PRL updates, 16, 17
S
View menu, 17
I
W
icons, in system tray, 14
Wi-Fi client mode, 13
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