AMX | AXB-PCCOM AXLINK TO PC COMMUNICATIONS PORT INTERFACE | Instruction manual | AMX AXB-PCCOM AXLINK TO PC COMMUNICATIONS PORT INTERFACE Instruction manual

instruction manual
VTM-D15/A
15" MultiMedia Touch Panel Systems
Tou c h Pa n els an d A cc e ss o r ie s
AMX Limited Warranty and Disclaimer
AMX Corporation warrants its products to be free of defects in material and workmanship under normal use for
three (3) years from the date of purchase from AMX Corporation, with the following exceptions:
•
Electroluminescent and LCD Control Panels are warranted for three (3) years, except for the display and touch
overlay components that are warranted for a period of one (1) year.
•
Disk drive mechanisms, pan/tilt heads, power supplies, MX Series products, and KC Series products are
warranted for a period of one (1) year.
•
Unless otherwise specified, OEM and custom products are warranted for a period of one (1) year.
•
Software is warranted for a period of ninety (90) days.
•
Batteries and incandescent lamps are not covered under the warranty.
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Table of Contents
Table of Contents
MultiMedia Touch Panel ...........................................................................................1
MultiMedia System Components....................................................................................... 1
VTM-D15/A and VTM-D15/AB Specifications ................................................................... 3
VTM-D15/A and VTM-D15/AB Rear Components ............................................................ 5
AXB-TPI/3 Specifications .................................................................................................. 6
AXB-TPI/3 Components .................................................................................................... 9
VTM-D15/A Sample Configuration .................................................................................. 10
Installation and Wiring ...........................................................................................11
Setting up the AXB-TPI/3 ................................................................................................ 11
Installing the input modules.................................................................................................... 11
Removing input modules........................................................................................................ 11
Mounting the TPI/3 in an equipment rack .............................................................................. 12
Setting up the Panel ........................................................................................................ 12
Table Top Installation (VTM-D15/A and D15/AS) ........................................................... 13
Installing the Table Top support bracket ................................................................................ 13
Connecting the cables on a VTM-D15/A table top panel ....................................................... 15
Surface Mount Installation (VTM-D15/AB and D15/ASB) ............................................... 15
Installing the Surface Mount support bracket......................................................................... 15
Connecting the cables on a VTM-D15/AB surface mount panel............................................ 17
Wiring the AXB-TPI/3 ...................................................................................................... 18
Preparing captive wires.......................................................................................................... 18
Wiring guidelines.................................................................................................................... 19
Using the AXlink connector for data and power ..................................................................... 19
Using the VGA IN DB-15 (male) high-density connector ....................................................... 20
Connecting the MultiMedia Components ........................................................................ 20
Configuration and Setup ........................................................................................23
VTM-D15/A Startup and Setup Procedures .................................................................... 23
Front Panel buttons and indicators LEDs............................................................................... 23
Setting Up Serial Communication from PC to the TPI/3.................................................. 24
Setting Up Serial procedures ................................................................................................. 24
Using AXCESSX for serial communication ............................................................................ 24
Using HyperTerminal for serial communication ..................................................................... 25
Setting up the VTM-D15/A touch device ................................................................................ 26
Setting the Output Resolution ................................................................................................ 27
Calibrating the Monitor ........................................................................................................... 28
VTM-D15/A 15" MultiMedia Touch Panel Systems
i
Table of Contents
Setting Up AXlink Communication from Master to the TPI/3 .......................................... 28
Setting Up AXlink procedures ................................................................................................ 28
Using AXCESSX for AXlink communication .......................................................................... 29
Using HyperTerminal for AXlink communication.................................................................... 29
Setting up the VTM-D15/A touch device through AXlink........................................................ 29
Setting Up NetLinx Communication from PC to the TPI/3 .............................................. 30
Using NetLinx Studio for communication via an Ethernet connection.................................... 30
Using NetLinx Studio for communication via an COM Port.................................................... 32
Upgrading the TPI/3 Firmware .............................................................................. 35
Configuration................................................................................................................... 35
Downloading the Firmware ............................................................................................. 35
On Screen Display (OSD) Features ...................................................................... 37
On Screen Display (OSD) Icons. .................................................................................... 37
Exiting the OSD............................................................................................................... 38
Selecting the Language of the OSD................................................................................ 38
Adjusting Screen Brightness and Contrast ..................................................................... 39
Adjusting Display Performance (Phase and Clock) ........................................................ 39
Adjusting Horizontal and Vertical Screen Position .......................................................... 40
Selecting the Picture Color Temperature ........................................................................ 40
Adjusting Display Color (Red, Green, Blue).................................................................... 41
Adjusting OSD Menu Parameters (OSD Position and Timer)......................................... 41
Adjusting the Picture Sharpness ..................................................................................... 42
Automatic Contrast Adjustment....................................................................................... 43
Optimizing Picture Performance in DOS (Graphic/Text)................................................. 43
Returning (RECALL) to Factory Default Settings............................................................ 44
Exiting the OSD............................................................................................................... 44
Troubleshooting ..................................................................................................... 45
Display Troubleshooting.................................................................................................. 45
Warning Messages and their Meanings.......................................................................... 46
ii
VTM-D15/A 15" MultiMedia Touch Panel Systems
MultiMedia Touch Panel
MultiMedia Touch Panel
The MultiMedia Touch Panel System (VTM-D15/A) comes ready-to-install and ready-to-use, the
MultiMedia system comes in different types of configurations:
• VTM-D15/A
• 15" Table Top MultiMedia Touch Panel
• VTM-D15/AB
• 15" Surface Mount MultiMedia Touch Panel
• VTM-D15/AS
• 15" Table Top System:
VTM-D15/A, AXB-TPI/3, and TP3-VID
• VTM-D15/ASB
• 15" Surface Mount System:
VTM-D15/AB, AXB-TPI/3, TP3-VID, and VTM-WMB
The VTM-D15/A provides an impressive blend of vivid color graphics, sharp icons and seamless
video. The TPD3-VID Video Module allows you to input different video sources, such as VCRs,
Satellites, and DVDs into the TPI/3. The AXB-TPI/3 has three slots on the rear panel that can
contain any combination of three types of input modules: Composite video/S-video (TP3-VID),
RGB (TP3-RGB), and VGA (TP3-VGA). The touch input works via a serial device, such as a serial
mouse or touch monitor. This system can be expanded by purchasing additional TPI/3 modules
such as the TP3-VGA (Graphics), TP3-RGB (RGB input), and additional TP3-VID cards. The
TPI/3 allows the use of any combination of three cards.
MultiMedia System Components
VTM-D15/A 15" MultiMedia Touch Panel
Available in Table Top (VTM-D15/A) or Surface/Wall Mount
(VTM-D15/AB) versions. This touch panel has a wide viewing
angle of up to 160 degrees, crisp color with quality depth/contrast, and an enhanced touch screen overlay. Receives a VGA
signal through either a Composite or S-Video connector port
on the TP3-VID.
AXB-TPI/3 Touch Panel Interface 3
The unit sends graphics to a touch panel of your choice. The
TPI/3 supports up to three scalable windows, which are
driven by plug-in cards for video and computer graphics. The
MultiMedia system comes pre-installed with a TP3-VID Video
Module.
TP3-VID VIdeo Input Module
This input card provides Composite and S-Video connector
ports that can be used to input a variety of video formats from
different video sources. The TPI/3 comes with three available
module slots, by installing a TP3-VID card, this leaves two
other input slots available for use. With additional modules,
you can mix and match any combination of input cards.
Cont.
VTM-D15/A 15" MultiMedia Touch Panel Systems
1
MultiMedia Touch Panel
Power Adapter
Connects to the Power Cord in order to supply power to the
VTM-D15/A touch panel.
Power Cord
Connects to the Power Adapter in order to supply power to
the VTM-D15/A touch panel.
15-pin DB15 VGA Signal Cable
Provides a video signal from the video source to the rear of
the VTM-D15/A touch panel.
8-pin Mini Din to 9-pin DB9 Touch Panel Signal Cable
Provides a touchscreen signal from the VTM-D15/A touch
panel to the panel interface.
DB-9 (on COM1/2)
8-pin mini-DIN
(on rear of panel)
Touch Screen Support Bracket and screws
(Table Top Panel ONLY)
Provides upright support for the VTM-D15/A touch panel
when placed on a flat level surface.
VTM-WMB Surface Mount Support Bracket and screw
(ONLY available with either the VTM-D15/ASB system or
stand alone VTM-d15/AB Surface Mount Panel)
Provides support for the VTM-D15/A touch panel when
attached to a vertical surface.
CD-ROM
Provides the touchscreen drivers that are used with the
touch panel.
Cont.
2
VTM-D15/A 15" MultiMedia Touch Panel Systems
MultiMedia Touch Panel
Floppy Disk
Provides the computer monitor drivers.
PSN6.5 Power Supply (optional)
The PSN6.5 NetLinx Power Supply distributes switched-mode
12 VDC power @ 6.5 A to up to three AMX devices.
The PSN6.5 supplies power to the AXB-TPI/3 Touch Panel
Interface 3.
Central Controller to AXlink Connection Cable
(optional)
This 4-pin to 4-pin cable connects the Central Controller to
the AXB-TPI/3 Touch Panel Interface.
4-pin captive-wire
4-pin captive-wire
VTM-D15/A and VTM-D15/AB Specifications
The Surface Mount MultiMedia Panel (VTM-D15/AB) differs from the Table Top MultiMedia
Panel (VTM-D15/A) only in the use of a VTM-WMB Wall Mount bracket that comes with the
Surface Mount unit. The following table lists specifications and describes the front and rear panel
components of the 15" MultiMedia Touch Panels.
Specifications
Dimensions (HWD):
TableTop Panel
• 14.25" x 15.20" x 6.65" (36.20 cm x 38.60 cm x 16.90 cm)
Surface Mount Panel
• 14.75" x 15.20" x 2.87" (37.47 cm x 38.60 cm x 7.30 cm)
VTM-WMB Bracket
• 5.44" x 5.17" x 0.55" (13.82 cm x 13.13 cm x 1.40 cm)
Screen Area
Maximum to 1024 x 768 @ 75Hz
Power Consumption
• AC: 90 ~ 265 V, 50 ~ 60 Hz
• < 30 W (On), < 8 W (stand-by), and < 5 W (Off)
Memory
EPROM Chip
Ratings
• Safety - UL, CUL, EPA, CB, TUV/BUART, Nordic
• EMI - FCC-B, CE
• VESA - DCC1/2B, DPMS
Enclosure
Metal plate with gray matte finish
On-Screen Properties:
Screens Size
15 inch (38.10 cm) diagonal
Pixel Format
1024 x 768 vertical strip
Pixel Pitch
0.297 mm x 0.297 mm
Brightness
250 cd/m2
Contrast Ratio
300:1
Viewing Angle
160°/160° (minimum)
Color Depth
18-bit
VTM-D15/A 15" MultiMedia Touch Panel Systems
3
MultiMedia Touch Panel
Specifications (Cont.)
Input Signal:
Horizontal Frequency
31 kHz - 60 kHz
Vertical Frequency
50 Hz - 75 Hz
Maximum Pixel Clock
80 MHz
Front Panel Features:
Power Switch
Turns the display On and Off
LED Indicator
• Lights-up green when the display is turned On
AUTO Button
Adjusts the picture position and performance automatically
UP Button
Activates the On-Screen Display menu and moves the menu cursor clockwise
to select menu items.
DOWN Button
Activates the On-Screen Display menu and moves the menu cursor counterclockwise to select menu items.
Increase Button
Activates the On-Screen Display menu. Selects the menu items and adjusts
their features (increases values).
Decrease Button
Activates the On-Screen Display menu. Selects the menu items and adjusts
their features (decreases values).
• Lights up orange when the display is in power-save mode
Rear Panel Connectors:
VGA Analog Input
15-pin Mini D-Sub (DB-15) connector for input of VGA signals
TouchScreen Signal Cable
8-pin Mini Din to 9-pin (DB-9) connector for TouchScreen signal communication between the panel and computer through COM1 or COM2.
PWR
12 VDC 3-pin AC plug provides power to the display. Supplied by connecting
the Power Adapter and Power Cord.
Fold Switch
Locks and unlocks the display into an upright position. The adjustable position
works by using the Support Bracket to fix the visible angle of the TouchScreen.
Tilt Angle
10° (degrees from vertical)
User Presets:
1
• 640 x 350
31.5 KHz
70 Hz
IBM VGA
2
• 640 x 480
31.5 KHz
60 Hz
IBM VGA
3
• 640 x 480
35.0 KHz
67 Hz
Macintosh
4
• 640 x 480
37.9 KHz
72 Hz
VGA/72
5
• 640 x 480
37.5 KHz
75 Hz
VGA/75
6
• 720 x 400
31.5 KHz
70 Hz
IBM VGA
7
• 800 x 600
35.2 KHz
56 Hz
SVGA/56
8
• 800 x 600
37.9 KHz
60 Hz
SVGA/60
9
• 800 x 600
48.1 KHz
72 Hz
SVGA/72
10
• 800 x 600
46.9 KHz
75 Hz
SVGA/75
11
• 832 x 624
49.7 KHz
75 Hz
Macintosh
12
• 1024 x 768
48.4 KHz
60 Hz
XGA/60
13
• 1024 x 768
56.5 KHz
70 Hz
XGA/70
14
• 1024 x 768
60.0 KHz
75 Hz
XGA/75
Environmental:
Operating Temperature
0° C to 40° C (32° F to 104° F)
Storage Temperature
-20° to 50° C (-4° F to 122° F)
Operating Accessories
10% to 90%
Storage Humidity
10% to 90%
Accessories
4
Refer to the MultiMedia System Components section on page 1 for more
information
VTM-D15/A 15" MultiMedia Touch Panel Systems
MultiMedia Touch Panel
Specifications (Cont.)
Optional Accessory
VTM-WMB: Surface/Wall Mounting Support Bracket
Weight:
VTM-D15/A panel
5.5 kg (12.10 lbs.)
VTM-WMB
2.0 kg (4.40 lbs.)
VTM-D15/A and VTM-D15/AB Rear Components
FIG. 1 shows the rear components of the VTM-D15/A 15" Table Top MultiMedia Panel.
12 VDC
input
VGA input
Fold switch
Touch Screen
Signal cable
100 V~
240 V~
AC input
Power
adapter
FIG. 1 Rear component connection locations on the VTM-D15/A
FIG. 2 shows the rear components of the VTM-D15/AB 15" Surface Mount MultiMedia Panel.
12 VDC
input
VGA Input cable - connects from panel
to Monitor Out port on TPI/3
Touch Screen cable - connects
from panel to Mouse Port on TPI/3
VTM-WMB
Wall Mount
Bracket
Power Adapter
12 VDC connector - routes
power from the power cord and
adapter
FIG. 2 Rear component connection locations on the VTM-D15/AB
VTM-D15/A 15" MultiMedia Touch Panel Systems
5
MultiMedia Touch Panel
AXB-TPI/3 Specifications
The following table lists the specifications for the AXB-TPI/3 and its related input modules.
Specifications
Dimensions (HWD):
3.47" x 13.75" x 8.38" (8.81 cm x 34.93 cm x 21.29 cm)
• With brackets installed for rack-mounting: 3.47" x 19.00" x 8.38"
(8.81 cm x 48.26 cm x 21.29 cm)
• With brackets rotated 45° for under/over/vertical surface mounting:
3.85" x 19.00" x 8.38" (9.78 cm x 48.2 cm x 21.29 cm)
Front Panel:
Output Resolution LEDs
3 red LEDs indicate the output video resolution:
• VGA LED - VGA output display resolution LED lights to indicate an active 640
x 480 (HV) resolution.
• SVGA LED - SVGA output display resolution LED lights to indicate an active
800 x 600 (HV) resolution.
• XGA LED - XGA output display resolution LED lights to indicate an active
1024 x 768 (HV) resolution.
AXlink LED
Green LED indicates AXlink status. AXlink LED blinks to indicate the communication activity, power, and data status:
• One blink per second: Power is active and AXlink data communication is
functional.
• Full On: Power is active and AXlink data communication is not functional.
Program Port
4-pin AXlink data/power bus jack. This port is an RS-232 DB-9 connector
(male) that can be connected to a DB-9 port on a PC; used with serial commands, SoftROM downloads, other DB-9 capable panels, and to upload/download touch panel page information from the TPDesign3 program.
Touch Drivers
Downloadable touch drivers allow you to add to the standard list of available
drivers. Currently supports devices such as the VTM-D15/A and
Elo Intellitouch® touch monitors.
Current Consumption
• 630 mA - with no input modules (cards) only supplying power to the TPI/3
• 1.13 A - with 1 input module/card - 500 mA input module
• 1.63 A - with 2 input modules/card - 500 mA input module
• 2.13 A - with 3 input modules/card - 500 mA input module
6
Memory
Standard 9 MB (8 MB flash)
Font Support
Unicode font support. Buttons with Unicode fonts can only be created and
edited with the TPDesign3 Touch Panel Program (Version 3.16 or higher).
Slots
Equipped with any combination of input modules (S-Video/Composite, VGA,
and RGB).
Outputs
VGA, HD-15, and RGB 5-BNC
VTM-D15/A 15" MultiMedia Touch Panel Systems
MultiMedia Touch Panel
Specifications (Cont.)
Rear Panel Components:
TP3-VID (default card)
Use the TP3-VID input module in any input slot to connect video sources, such
as VCRs and DVDs. The module is secured by two black thumbscrews.
• Composite LED indicator (turns on when composite video input is detected).
The Composite video input types are: NTSC, SECAM, or PAL.
• Composite input connector
• S-Video LED indicator (turns on when S-Video input is detected).
• S-Video input connector
• 500 mA power consumption
TP3-RGB (optional)
Use the TP3-RGB input module in any input slot to connect RGB-type sources.
The module is secured by two black thumbscrews.
• 5-BNC input connectors: R (Red), G (Green), B (Blue), H/HV (Horizontal/
Composite sync), V (Vertical sync)
• 500 mA power consumption
The TP3-RGB input module accepts the following configurations:
• Red, green, blue, horizontal sync, vertical sync
• Red, green, blue, composite sync (on H/HV connector)
• Red, green, blue, with sync on green signal
To achieve the best video quality on the VGA and RGB modules, use an alternating pixel pattern to fine tune the picture.
TP3-VGA (optional)
Use the TP3-VGA input module in any input slot to connect VGA-type sources
(common for PCs). The module is secured by two black thumbscrews.
• One HD-15 input connector
• 500 mA power consumption
The TP3-VGA input module accepts the following configurations:
• Red, green, blue, horizontal sync, vertical sync
• Red, green, blue, composite sync
• Red, green, blue, with sync on green signal
Mouse Port
RS-232 (DB-9) 9-pin serial port. The 9-pin serial port is used to connect a
pointer device, such as a serial mouse. The AXB-TPI/3 also supports several
external serial touch devices such as some touch pads, touch-sensitive
monitors, and tablets. Refer to FIG. 3 on page 9 for more information.
Monitor Out (VGA)
HD-15 VGA output connector. The AXB-TPI/3 contains two types of GUI output
connectors: DB15 and 5-BNC RGB output connectors. VGA connection is
done through the use of the VGA (HD-15) monitor output for VGA-type monitors (common to PCs). Connect the VGA output monitor's HD-15 (female) connector to the VGA connector (male) on the rear panel of the AXB-TPI/3.
Monitor Out (RGB)
RGB connection is done by using the five BNC output connectors (from left to
right) red (R), green (G), blue (B), horizontal sync (H), and vertical sync (V).
Connect the RGB output monitor's 5-BNC connectors to the RGB connectors
on the rear panel of the AXB-TPI/3.
• RGB (5-BNC) output connectors
• Red, Green, Blue, Horizontal Sync, Vertical Sync
VTM-D15/A 15" MultiMedia Touch Panel Systems
7
MultiMedia Touch Panel
Specifications (Cont.)
Input resolution and refresh
rates per resolution (RGB
and VGA only)
• 640 x 480 (VGA): 60 Hz, 72 Hz, 75 Hz, 85 Hz
TPI/3 Programming
• Serial connection: Connect a DB-9 cable from your PCCOM port to the
Program port located on the front of the AXB-TPI/3. This is the only method
of programming the TPI/3 using Serial Commands.
• 800 x 600 (SVGA): 56 Hz, 60 Hz, 72 Hz, 75 Hz
• 1024 x 768 (XGA): 60 Hz, 70 Hz, 75 Hz, 85 Hz
• AXlink connection: Connect a DB-9 cable from your PCCOM port to the
Programming port on the Controller. Then use an AXlink cable to connect the
AXlink connector on the Controller to the AXlink connector at the rear of the
AXB-TPI/3. This is the only method of programming the interface unit using
Send_Commands.
Included Accessories
• Two rack-mount ears and a package of rack screws
• One 4-pin AXlink connector
• One 2-pin PWR connector
Optional
• PSN6.5 power supply (12 VDC)
• Input module (TP3-VID, TP3-RGB, and TP3-VGA)
Input resolution and refresh
rates per resolution (RGB
and VGA only)
• 640 x 480 (VGA): 60 Hz, 72 Hz, 75 Hz, 85 Hz
TPI/3 Programming
• Serial connection: Connect a DB-9 cable from your PCCOM port to the
Program port located on the front of the AXB-TPI/3. This is the only method
of programming the TPI/3 using Serial Commands.
• 800 x 600 (SVGA): 56 Hz, 60 Hz, 72 Hz, 75 Hz
• 1024 x 768 (XGA): 60 Hz, 70 Hz, 75 Hz, 85 Hz
• AXlink connection: Connect a DB-9 cable from your PCCOM port to the
Programming port on the Controller. Then use an AXlink cable to connect the
AXlink connector on the Controller to the AXlink connector at the rear of the
AXB-TPI/3. This is the only method of programming the interface unit using
Send_Commands.
Included Accessories
• Two rack-mount ears and a package of rack screws
• One 4-pin AXlink connector
• One 2-pin PWR connector
Weight
8
4.85 lbs (2.20 kg)
VTM-D15/A 15" MultiMedia Touch Panel Systems
MultiMedia Touch Panel
AXB-TPI/3 Components
FIG. 3 shows the front and rear components of the AXB-TPI/3 Touch Panel Interface 3.
Rack-mounting brackets
Front View
PROGRAM
PORT
VGA
SVGA
XGA
AXlink
VGA output LED
SVGA output LED
XGA output LED
AXlink LED
DB-9 Program Port
Slot 2
(shown with optional
TP3-RGB module)
Slot 3
(shown with
optional
TP3-VGA module)
SLOT 3
TP3-VGA
SLOT 2
SLOT 1
TP3-RGB
VGA
Slot 1
(shown with default
TP3-VID module)
TP3-VID
R
G
B
H/HV
COMP
V
Y/C
Mouse port
(connection
to TouchScreen
signal cable
Monitor Out
to VTM-D15/A
(VGA-HD15)
Monitor Out
(5 BNC) controlling
RGBHV
MONITOR
OUT
R
G
B
H
V
AXP
AXM
GND
MOUSE PORT
AXlink
PWR
Rear View
12VDC
PWR
12 VDC
power connector
AXlink
connector
FIG. 3 AXB-TPI/3 (front and rear views)
VTM-D15/A 15" MultiMedia Touch Panel Systems
9
MultiMedia Touch Panel
VTM-D15/A Sample Configuration
FIG. 4 shows a sample Table Top MultiMedia System application using a TPI/3, touch panel,
computer (used to configure the TPI/3), and Central Controller.
External Power
(Adapter and Cord)
VTM-D15/A
MultiMedia
Touch
Panel
DB-9 to 8-pin mini-DIN
15-pin VGA cable
AMX AXB-TPI/3 (front view)
AMX AXB-TPI/3 (rear view)
(showing optional input cards)
DB-9 connecting
Program Port from
TPI/3 to COM1/2
on rear of computer
AXlink 4-pin
connection to
Master Controller
2-pin captive-wire
AMX PSN6.5
Power Supply
Computer
FIG. 4 Sample MultiMedia Touch Panel System Configuration
Power to the VTM-D15/A touch panel is supplied through an external power supply. Power to the
TPI/3 can be supplied either directly through a PSN6.5 or indirectly through an AXlink cable
connection from a Central Controller. The power source is dependant on the distance between the
TPI/3 and the Central Controller. If the distance between the two is greater than outlined in the
Wiring the AXB-TPI/3 section on page 18, a local power source (like the PSN6.5) must be used.
10
VTM-D15/A 15" MultiMedia Touch Panel Systems
Installation and Wiring
Installation and Wiring
This section covers the steps necessary to setup the individual MultiMedia components and connect
them together. The three areas of focus ar the main component setup, wiring, installation, and
connection.
Setting up the AXB-TPI/3
The AXB-TPI/3 does not come pre-installed with any input modules. The card provided with the
original system package is the TP3-VID Composite/S-Video Input Module. The TPI/3 can be
configured with any combination of 3 input cards (TP3-RGB, TP3-VGA, and/or TP3-VID).
Installing the input modules
1. Discharge the static electricity from your body by touching a grounded metal object.
Always power down the TPI/3 before attempting to remove or install input modules.
Failure to do so could result in damage to the TPI/3 and/or input modules.
2. Disconnect any connectors from the AXB-TPI/3.
3. Remove (counter-clockwise) the two-black thumbscrews on the slot cover corresponding to the
location being used for the inserted input module. Any module can be inserted into any slot
number.
4. Gently insert the module into the brackets inside the card slot and slide the input module into
the enclosure until you feel it contact the slot connector, as shown in FIG. 5.
FIG. 5 Inserting an input module
5. Screw in (clockwise) the two thumbscrews to secure the module.
6. Repeat steps 3 through 5 to insert other input modules, if necessary.
Removing input modules
1. Disconnect any power supply connected to the TPI/3.
Always power down the TPI/3 before attempting to remove or install input modules.
Failure to do so could result in damage to the TPI/3 and/or input modules.
VTM-D15/A 15" MultiMedia Touch Panel Systems
11
Installation and Wiring
2. Discharge the static electricity from your body by touching a grounded metal object.
3. Disconnect any other connectors from the TPI/3 input module.
4. Remove (counter-clockwise) the two black thumbscrews on the input module.
5. Slide the module out of the enclosure.
6. Repeat steps 4 and 5 for other slots, as required.
7. Ensure that all thumbscrews are secured and reconnect all rear panel connectors.
Mounting the TPI/3 in an equipment rack
Use the supplied mounting brackets for 19" equipment rack installations. Remove the mounting
brackets for flat surface installations. You will need a Phillips screwdriver to install the TPI/3.
To install the AXB-TPI/3 in an equipment rack:
1. Discharge the static electricity from your body by touching a grounded metal object.
2. Install the mounting brackets using the screws supplied with the unit, as shown in FIG. 6.
FIG. 6 Installing mounting brackets
3. With the rack mount brackets installed, place the AXB-TPI/3 into the equipment rack, and
align the mounting bracket holes with the mounting holes on the equipment rack. Start the
mounting screws on both sides of the controller and tighten.
4. Thread the incoming AXlink, power cable (optional) and VTM-D15/A (DB-15 video and
Touch Screen signal cables) through the opening in the equipment rack. Refer to the
Configuration and Setup section on page 23 for more detailed information.
Setting up the Panel
The setup of the MultiMedia Touch Panel involves unpacking the unit, attaching the particular type
of panel support (Table Top or Surface Mount), and connecting the appropriate cables.
1. Remove the panel from the shipping case.
2. Lay the back of the panel on a flat surface.
3. Remove the dust-proof plastic sheet (FIG. 7) from the screen (if applicable).
12
VTM-D15/A 15" MultiMedia Touch Panel Systems
Installation and Wiring
FIG. 7 Removing the protective cover
Table Top Installation (VTM-D15/A and D15/AS)
This process involves installing the support bracket and connecting the appropriate cables to their
respective locations.
Installing the Table Top support bracket
To avoid vibrations when you touch the display, install the Table Top support bracket. After
installation of the bracket, the display tilt angle is approximately 10 degrees from vertical.
1. While on a flat surface, use both hands to gently unfold (pull-down) the display stand by
flipping it downward (FIG. 7).
2. Use the Fold switch (FIG. 8) to lock the angle of the stand.
3. Pull back on the Fold switch again to unlock the support when putting the panel up for storage.
Fold switch
FIG. 8 Unfolding and angling the display by using the Fold switch
4. To fix the panel into position, hold the base with one hand and use the other to move the panel
into position.
5. Insert the double-raised end of the Table Top Support Bracket (FIG. 9) into the fixing holes
located on the display stand. One support bracket and two screws come with the VTM-D15/A.
There are two fixing holes on each side of the stand.
VTM-D15/A 15" MultiMedia Touch Panel Systems
13
Installation and Wiring
Table Top
Support Bracket
Fixing Holes
Display Stand
Fixing Holes
FIG. 9 Fixing holes on each side of pull-out flap
6. Verify that the folds/latches at the bottom of the bracket are securely located within the fixing
holes.
7. Align the screws holes (on the rear of the panel) with the openings at the top of the bracket
(FIG. 10).
Screws (2)
Screws holes
Fixing holes
FIG. 10 Attaching the Table Top Bracket to the rear of the panel
8.
Insert the two screws into their respective locations and begin tightening until the screws are
securely fastened into the panel.
9. Verify that the panel is securely connected to the Table Top Bracket at both ends.
14
VTM-D15/A 15" MultiMedia Touch Panel Systems
Installation and Wiring
Connecting the cables on a VTM-D15/A table top panel
1. Connect the VGA Input, Touch Screen Signal, and Power cables to the VTM-D15/A touch
panel as shown in FIG. 11.
12 VDC
input
VGA Input cable - connects from panel
to Monitor Out port on TPI/3
Touch Screen cable - connects
from panel to Mouse Port on TPI/3
Power Adapter
12 VDC connector - routes
power from the power cord and
adapter
FIG. 11 Attaching the cables to the rear of the VTM-D15/A
Do not plug in the power cord to the Power Adapter at this time. Power is supplied
after the entire system is wired together. Refer to the Connecting the MultiMedia
Components section on page 20 for powering procedures.
2. Once the installation of the Table Top Bracket and the connection of the appropriate cables is
finished, follow the steps in the Wiring the AXB-TPI/3 section on page 18.
Surface Mount Installation (VTM-D15/AB and D15/ASB)
This process involves installing the Wall Mount Bracket (VTM-WMB) and connecting the
appropriate cables to their respective locations. The surface mount is used to mount the panel to any
vertically level surface.
Installing the Surface Mount support bracket
The VTM-WMB Surface Mount Kit consists of four screws, a Surface Mount, and Monitor
Brackets (FIG. 12).
1. Carefully use both hands to close the display stand by pulling back on the Fold switch (FIG. 8).
VTM-D15/A 15" MultiMedia Touch Panel Systems
15
Installation and Wiring
Monitor Bracket
Screws
(4)
Surface Mount Bracket
FIG. 12 Surface Mounting Kit (VTM-WMB) contents
2. Attach and secure the monitor portion of the Wall Mount Bracket (arrow side up) to the rear
of the monitor using the four provided screws.
Monitor Bracket
Screws
(4)
FIG. 13 Attaching the Surface Mount Bracket to the rear of the panel
3. Select a location on the wall for the Surface Mount Bracket to be located. Once the panel is on
the wall, the cables can be routed through the wall or along it. The wiring length would be
restricted by the length of the cables that come with the touch panel.
4. Attach the Surface Mount Bracket to the surface/wall at the indicated drill locations by using
the four expansion screws (FIG. 14).
Surface Mount
Bracket
Mounting hole
dimensions for
for Surface Mount
Bracket
Expansion
Slot
Screws
(4)
FIG. 14 Attaching the Surface Mount Bracket
16
VTM-D15/A 15" MultiMedia Touch Panel Systems
Installation and Wiring
5. The VTM-D15/AB panel should now be mounted on the surface/wall using the secured
VTM-WMB bracket as shown in FIG. 15.
Surface Mount bracket (on wall)
Monitor Mount bracket (on panel)
Rear view of panel (as seen from wall)
FIG. 15 Rear of VTM-D15/AB shown with attached VTM-WMB bracket
Connecting the cables on a VTM-D15/AB surface mount panel
1. Connect the VGA Input, Touch Screen Signal, and Power cables to the VTM-D15/AB touch
panel as shown in FIG. 11.
12 VDC
input
VGA Input cable - connects from panel
to Monitor Out port on TPI/3
Touch Screen cable - connects
from panel to Mouse Port on TPI/3
VTM-WMB
Wall Mount
Bracket
Power Adapter
12 VDC connector - routes
power from the power cord and
adapter
FIG. 16 Attaching the cables to the rear of the VTM-D15/AB
Do not plug in the power cord to the Power Adapter at this time. Power is supplied
after the entire system is wired together. Refer to the Connecting the MultiMedia
Components section on page 20 for powering procedures.
2. Once the installation of the Wall Mount Bracket (VTM-WMB) and the connection of the
appropriate cables has been finished, follow the steps in the Wiring the AXB-TPI/3 section on
page 18.
VTM-D15/A 15" MultiMedia Touch Panel Systems
17
Installation and Wiring
3. Thread the cables on the back of the panel either through the wall cutout (if the cables are
being routed through the wall).
4. Supporting the monitor with both hands, slide the Monitor Bracket (arrow side up) into the
Surface Bracket holes and slide it down until it snaps into place.
Surface Mount Bracket
Monitor Bracket
Monitor Bracket
FIG. 17 Attaching the panel (with Monitor Bracket) to the Surface Mount Bracket (on surface/wall)
Do not plug in the power cord to the Power Adapter at this time. Power is supplied
after the entire system is wired together. Refer to the Connecting the MultiMedia
Components section on page 20 for powering procedures.
Wiring the AXB-TPI/3
The AXB-TPI/3 can either use a 4-pin AXlink connector for power and data or a 2-pin PWR
connector from a PSN6.5 to directly supply power. When trying to provide power through the 4-pin
AXlink, if the distance between the AXB-TPI/3 and the Central Controller exceeds the power
consumption limits, you must connect an optional 12 VDC power supply to the 2-pin PWR
connector.
Do not connect power to the TPI/3 until wiring is complete. If you are using a 12 VDC
power supply, apply power to the TPI/3 only after installation is complete.
Preparing captive wires
You will need a wire stripper and flat-blade screwdriver to prepare and connect the captive wires.
Never pre-tin wires for compression-type connections.
1. Strip 0.25 inch (6.35 mm) of insulation off all wires.
2. Insert each wire into the appropriate opening on the connector, according to the wiring
diagrams and connector types described in this section.
18
VTM-D15/A 15" MultiMedia Touch Panel Systems
Installation and Wiring
3. Tighten the screws to secure the wire in the connector. Do not tighten the screws excessively;
doing so may strip the threads and damage the connector.
Wiring guidelines
The AXB-TPI/3 requires 12 VDC power to operate properly. Each module adds 500 mA of current
consumption (in addition to the baseline 630 mA for a stand-alone unit) on the TPI/3 system. The
unit should only have one source of incoming power.
Wiring Guidelines - No Module
Wiring Guidelines - One Module
Wire size
Maximum wiring length
Wire size
Maximum wiring length
18 AWG
186.30 feet (56.78 meters)
18 AWG
103.87 feet (31.66 meters)
20 AWG
117.87 feet (35.93 meters)
20 AWG
65.72 feet (20.03 meters)
22 AWG
73.49 feet (22.40 meters)
22 AWG
40.97 feet (12.49 meters)
24 AWG
46.32 feet (14.12 meters)
24 AWG
25.83 feet (7.87 meters)
Wiring Guidelines - Two Modules
Wiring Guidelines - Three Modules
Wire size
Maximum wiring length
Wire size
Maximum wiring length
18 AWG
72.01 feet (21.95 meters)
18 AWG
55.10 feet (16.79 meters)
20 AWG
45.56 feet (13.89 meters)
20 AWG
34.86 feet (10.63 meters)
22 AWG
28.40 feet (8.66 meters)
22 AWG
21.74 feet (6.63 meters)
24 AWG
17.90 feet (5.46 meters)
24 AWG
13.70 feet (4.18 meters)
Using more than one source of power to the AXB-TPI/3 can result in damage to the
internal components and a possible burn out.
Using the AXlink connector for data and power
To use the AXlink 4-pin connector for data communication with the Central Controller and power
transfer from the PSN6.5 power supply, the incoming PWR and GND cable from the PSN6.5 must
be connected to the AXlink cable connector going to the Central Controller. FIG. 18 shows the
AXlink wiring diagram. Always use a local power supply to power the TPI/3 unit.
PWR (+)
Local +12 VDC power supply
(coming from the PSN power supply)
GND (-)
PWR +
PWR +
AXP/TX
AXP/TX
AXM/RX
AXM/RX
GND -
GND To the Central Controller
To the AXB-TPI/3
FIG. 18 AXlink connector wiring diagram
Do not connect the wire from the PWR terminal on the Central Controller to the PWR
terminal on the TPI/3 unit when you connect an external power supply. Make sure to
connect only the AXM, AXP, and GND wires on the TPI/3’s AXlink connector when
using the PSN6.5 power supply.
VTM-D15/A 15" MultiMedia Touch Panel Systems
19
Installation and Wiring
1. Unscrew the PWR and GND wires on the terminal end of the PSN6.5 2-pin cable.
2. Pair the GND wires from the PSN6.5 and the Central Controller AXlink connectors together
and insert them into the clamp position for GND on the TPI/3’s AXlink connector.
3. Tighten the clamp to secure the two GND wires.
4. Place the PWR wire from the PSN6.5 into the open clamp position for PWR on the TPI/3’s
AXlink connector.
5. Tighten the clamp to secure the PWR wire.
Do not provide power to the TPI/3 at this time. Power is supplied after the entire
system is wired together. Refer to the following section for powering procedures.
Using the VGA IN DB-15 (male) high-density connector
Connect the VTM-D15/A’s DB-15 (female) video connector to the VGA IN DB-15 (male)
high-density connector on the rear panel of the touch panel. The following table below lists the
VGA IN DB-15 connector pinouts.
VGA IN DB-15 Connector Pinouts
Pin
Signal
Function
1
Red
Red signals
2
Green
Green signals
3
Blue
Blue signals
4
N/A
Not used
5
GND
Signal Ground
6
RAGND
Red analog ground
7
GAGND Green analog ground
8
BAGND
Blue analog ground
9
N/A
Not used
10
SAGND
Synchronization analog ground
11
N/A
Not used
12
N/A
Not used
13
HSYNC
Horizontal synchronization signal
14
VSYNC
Vertical synchronization signal
15
N/A
Not used
5
10
1
15
11
6
VGA DB-15 (male)
connector
Connecting the MultiMedia Components
1. Connect the VGA signal cable from the rear of the VTM-D15/A panel to the Monitor Out port
on the back of the TPI/3 (FIG. 19).
2. Connect the Touch Screen signal cable from the rear of the panel to the Mouse Port on the back
of the TPI/3.
3. Connect the incoming video signal connector to either the Composite or S-Video connector
ports on the TP3-VID card. Refer to the Setting up the AXB-TPI/3 section on page 11 for input
card installation instructions.
20
VTM-D15/A 15" MultiMedia Touch Panel Systems
Installation and Wiring
Mouse Port
Monitor Out port
Connect
incoming
video to
TP3-VID
card
VGA Input cable - connects to
Monitor Out port on TPI/3
Touch Screen cable - connects to
Mouse Port on TPI/3
FIG. 19 Attaching the cables from the panel to the rear of the AXB-TPI/3
4. Connect a standard RS-232 cable to the Program Port on the front of the TPI/3 Touch Panel
Interface to the COM1 or COM2 ports on the back of your computer.
5. Verify that the VTM-D15/A display is switched Off.
6. Provide power by either connecting the 4-pin AXlink cable from the Central Controller to the
AXlink connector port at the rear of the TPI/3 or by using a local PSN6.5 power supply. Use
the local PSN only if the distance from the power source exceeds the wiring lengths for the
TPI/3 as described in the Wiring guidelines section on page 19. The AXB-TPI/3 beeps when
you apply power and again when AXlink communication is detected.
7. Connect the Power Adapter to the female connector on the Power Cord and then connect the
Power Cord to an electrical outlet (FIG. 20).
FIG. 20 Connection of power cord to power cable
Your system is now connected and receiving power.
VTM-D15/A 15" MultiMedia Touch Panel Systems
21
Installation and Wiring
22
VTM-D15/A 15" MultiMedia Touch Panel Systems
Configuration and Setup
Configuration and Setup
This section covers the steps needed to configure the VTM-D15/A and VTM-D15/AB panels’
communication features and TPI/3 programming commands.
VTM-D15/A Startup and Setup Procedures
Now that the MultiMedia Touch Panel is powered and connected to the AXB-TPI/3 Touch Panel
Interface, all that’s left to do is to get the display settings adjusted and prepare it for displaying the
incoming signals from the TPI/3.
Front Panel buttons and indicators LEDs
On the lower-right side of the touch panel is located a set of buttons that allow the user to activate
the panel and access panel display menus (FIG. 21). Refer to the VTM-D15/A and VTM-D15/AB
Specifications section on page 3 for more information on the front panel buttons and LED.
VTM-D15/A MultiMedia
Touch Panel (front view)
Increase button
LED indicator
Power button
AUTO button
Decrease button
Down button
Up button
FIG. 21 Front panel buttons and LEDs
1. Press the Power button on the panel. If no image appears on your monitor, refer to the
Troubleshooting section on page 45.
2. Adjust the resolution by pressing the AUTO button (to automatically adjust the picture
quality).
For best picture quality when using the panel to display an incoming computer signal,
adjust the video signal resolution from the computer to 1024 x 768 at 60 Hz.
The following sections require that you first use the TPI/3 with a Terminal Emulator (i.e., AxcessX
or Windows HyperTerminal).
VTM-D15/A 15" MultiMedia Touch Panel Systems
23
Configuration and Setup
Setting Up Serial Communication from PC to the TPI/3
Communication to the TPI/3 is done through a DB-9 (serial) connection from your PCCOM port to
the Program port on the AXB-TPI/3 when the Computer is in close proximity to the TPI/3. When
the TPI/3 is either located too far or inaccessible to a direct PC connection, communication is done
through the Axcess Central Controller.
There are two programs that can be used to establish the communication in an Axcess control
system: AXCESSX or HyperTerminal. Both programs use the same sets of commands when
talking either serially or through an Axcess Central Controller.
Setting Up Serial procedures
1. Note that the default refresh rates and resolution options for the panel are 1024 x 768 @ 60 Hz.
2. Follow the procedures for configuring the TPI/3 (in sequence), beginning with the Setting Up
Serial Communication from PC to the TPI/3 section on page 24, Setting up the VTM-D15/A
touch device section on page 26, and ending with the Calibrating the Monitor section on
page 28 before attempting to use the VTM-D15/A with the TPI/3.
Using AXCESSX for serial communication
To set up terminal emulator mode using a single serial connection:
1. Verify the connection of one end of a RS-232 (DB-9) cable from the selected COM port on the
back of the PC to the Program Port on the front of the TPI/3.
2. Verify that the AXB-TPI/3 is receiving power through either an external power source or the
AXlink cable connection from the Controller. The AXB-TPI/3 beeps when you apply power
and again when AXlink communication is detected.
3. Verify the connection of the DB-15 video cable from your VTM-D15/A panel to the Monitor
Out port at the rear of the TPI/3.
4. Verify the connection of the Touch Screen Signal cable from the touch monitor to the Mouse
Port on the rear of the TPI/3.
5. Launch the AxcessX program from the Start > Programs > AMX Control Disc > AXCESS >
AMX DOS Tools folder. HyperTerminal or other Terminal Emulators can be used. The
following instructions are for use with the Terminal Emulator in Axcess.
6. While in AxcessX, press the F4 key to access the Communications menu.
7. Open the Configuration page by selecting Configure, from the Communication menu. Use this
menu to configure the communication parameters between the computer and the TPI/3. If your
computer is connected properly, communicating correctly, and on the proper COM setting,
PUSH[1,1] appears at the bottom of the main program screen after restarting the program.
The Configure page displays a window of communication options. Defaults are COM 1,
9600-baud (bits per second) data rate, and LPT1.
8. Choose a COM port and set its parameters (bits per second and LPT number). The preferred
COM port parameters are listed in the following table.
24
VTM-D15/A 15" MultiMedia Touch Panel Systems
Configuration and Setup
COM Port Parameter Settings
Parameter
Setting
Bits per second
38,400
Data bits
8 bits
Parity
No parity
Stop bits
1
Flow control
None
9. Press F10 to save the changes and exit the Configure page.
10. Select Terminal Emulator from the Communications menu to enter the Communications
Terminal window. Since the ESC key is a legal character in the communications mode, use the
F10 key to exit from this menu option.
Terminal Emulator (Ctrl-t) displays a communications window. Highlighting this option and
pressing ENTER places a "TERMINAL" window on the monitor. The menu bar along the top
of the window provides controls for changing the display and communications options.
• <ASC> - Display (ASCII, Hexadecimal, Decimal)
• F2-Changes the character bits.
• 8 - Character Bits (5, 6, 7, 8)
• F3-Changes the parity.
• N - Parity (E, O, M, S, N)
• F4-Changes the number of stop bits.
• 1 - Stop Bits (1 or 2)
• F9-Opens the Configure menu.
• F1- Changes the display format.
• F10-Returns to the main screen.
11. Type ECHO ON (will not appear) and press ENTER. Although there are no characters
displayed, the window is now active and ready to receive commands.
The remaining setup instructions must be done after ECHO ON has been entered.
12. Type HELLO and press ENTER. This message is used to verify that serial communication has
been established. When a valid connection exists, the device responds with HOW ARE YOU
DOING.
13. Follow the remaining setup procedures for an Axcess system configuration as listed in the
Setting Up Serial procedures section on page 24. The commands used for AxcessX and
HyperTerminal are the same.
Using HyperTerminal for serial communication
1. Refer to steps 1 through 4 in the Using AXCESSX for serial communication section on page 24
before beginning communication.
2. Launch the HyperTerminal program from the Start > Programs > Accessories >
Communications > HyperTerminal folder > Hyperterm.exe.
3. In the Connection Description dialog box, enter a fictitious name into the Name field.
4. In the Connect To dialog box, select the COM port being used for communication to the TPI/3.
VTM-D15/A 15" MultiMedia Touch Panel Systems
25
Configuration and Setup
5. In the COM Properties dialog box, select the default Bits per Second rate of 38400 and turn
Flow Control to None.
6. Type ECHO ON (will not appear) and press ENTER. Although there are no characters
displayed, the window is now active and ready to receive commands.
7. Type HELLO and press ENTER. This message is used to verify that serial communication has
been established. When a valid connection exists, the device responds with HOW ARE YOU
DOING.
8. Follow the remaining setup procedures for an Axcess system configuration. The commands
used for AxcessX and HyperTerminal are the same.
Setting up the VTM-D15/A touch device
The touch drivers are already part of the firmware downloaded from SoftROM but you still have to
use terminal emulator to configure the touch device with the desired driver. Refer to the
Programming section of the AXB-TPI/3 Touch Panel Interface 3 instruction manual for more
information on the MOUSE command.
To configure the touch panel with the correct driver:
1. Verify that all devices are correctly attached (including all cables on the panel and power
sources) to the AXB-TPI/3.
2. Enter ?PAR to verify that the TPI/3 characteristics are correct. The return from the TPI/3
includes these characteristics:
• Version indicates the TPI/3 firmware version on
the TPI/3.
• Mouse Type displays the mouse driver
assigned for use through the TPI/3.
• Device # identifies the beginning device address
for the attached touch device.
• Cursor enabled displays whether the
cursor is enabled/disabled.
• # Devices identifies the number of devices that
are assigned for use through the touch panel
firmware.
• Brightness displays the brightness value
associated with the monitor. The ability to
adjust the brightness value is not available.
• Output Resolution displays the horizontal,
vertical, and refresh rate for the monitor
connected to the TPI/3.
• Contrast displays the contrast value
associated with the monitor. The ability to
adjust the contrast value is not available.
Do not calibrate the TPI/3 if you are using a Microsoft® compatible mouse or a mobile
mouse. Do not enter the <> when entering the values or commands.
3. Use the following command and Device IDs to set the mouse driver:
Mouse<# for touch driver>
This command allows you to see the characters on the display as you type them. The following table lists
the supported touch devices and their associated ID’s.
PRGM EX. 1
26
VTM-D15/A 15" MultiMedia Touch Panel Systems
Configuration and Setup
Supported Touch Devices
Touch Device
ID
No touch device
00
Microsoft serial mouse
01
2nd Microsoft Serial Mouse
(MX-MM Mobile Mouse®)
02
Dynapro® touch monitor
10
®
11
MicroTouch touch monitor
Elo IntelliTouch® and VTM-D15/A 12
touch monitors
Elo AccuTouch® touch monitor
13
®
EZ Screen touch monitor
15
External touch driver
FF
Mouse 12
This sets the TPI/3 touch device to the VTM-D15/A MultiMedia Touch Panel.
PRGM EX. 2
4. Type ?PAR again to verify the driver. The touch name should say Elo IntelliTouch.
Setting the Output Resolution
The output resolution for the monitor must be configured then calibrated.
Available Resolutions
Resolution
Refresh Rates
640 x 480 (VGA)
60 Hz, 72 Hz, 75 Hz, 85 Hz
800 x 600 (SVGA)
56, Hz, 60 Hz, 72 Hz, 75 Hz
1024 x 768 (XGA) (default)
60 Hz
To set the resolution:
1. Verify the connection of the output display monitor to the Monitor Out port at the rear of the
TPI/3.
2. Use the following command in Terminal Emulator mode:
Resolution <hor>x<vert>:<refresh>
Allows you to set the resolution (horizontal/vertical) and refresh rate of the touch panel.
PRGM EX. 3
Refer to the Specifications table on page 6 for the horizontal, vertical, and refresh rates available for
the output coming from the TPI/3.
Resolution 1024x768:60
This sets the TPI/3 to send a video signal at 1024 x 768 with a refresh rate of 60 Hz.
PRGM EX. 4
If the video is blurry, try a different refresh rate and/or resolution. Check the output
device to verify you are using refresh rates and resolution settings are compatible
with the device.
VTM-D15/A 15" MultiMedia Touch Panel Systems
27
Configuration and Setup
Calibrating the Monitor
Once the monitor is resized, calibrate it to use the touch drivers.
1. In terminal emulator mode, there are 3 commands used for calibration:
!
Calibrate sets the monitor to begin the calibration test mode.
!
Get Cal provides you with the current calibration values.
!
Check Cal allows you to manually check the calibration on the monitor by using your
touch on the panel to display an on-screen cross-hair.
2. Calibrate the TPI/3 by entering:
calibrate
Sets up the panel to begin the calibration process. Touch the cross-hairs that appear on the panel to complete the calibration process.
PRGM EX. 5
3. Press the middle of the on-panel cross-hairs as they appear. After the last cross-hair has been
depressed and the coordinates points have been set, a dialog displays the panel coordinate
values.
4. Press the screen to exit from the calibration session and return to the panel display.
5. Verify and check the calibration of the TPI/3 by entering:
check cal
Verifies that the panel has been correctly calibrated. Touch panel at any location and it should correspond
to the appearance of a cross-hair.
PRGM EX. 6
6. Then begin touching the panel at various locations to reveal an underlying cross-hair. The
touch points and cross-hairs should correspond in their locations.
7. Exit the AxcessX or HyperTerminal programs.
Setting Up AXlink Communication from Master to the TPI/3
When the TPI/3 is either located too far or inaccessible to a direct PC connection, communication is
done through the Axcess Central Controller (Master). Communication through the Axcess Master
is done via the use of Send Commands that are sent to the device using a specific Device ID
number.
There are two programs that can be used to establish the communication in an Axcess control
system: AXCESSX or HyperTerminal. Both programs use the same sets of commands when
talking either serially or through an Axcess Central Controller.
Setting Up AXlink procedures
1. Note that the refresh rates and resolution options for the panel are 1024 x 768 @ 60 Hz.
2. Follow the procedures for configuring the TPI/3 (in sequence), beginning with theSetting Up
AXlink Communication from Master to the TPI/3 section on page 28, and Setting up the VTMD15/A touch device through AXlink section on page 29 before attempting to use the
VTM-D15/A with the TPI/3.
28
VTM-D15/A 15" MultiMedia Touch Panel Systems
Configuration and Setup
Using AXCESSX for AXlink communication
1. Verify the connection of one end of a AXlink cable on the rear of the TPI/3 to the respective
connector location on the Axcess Central Controller.
2. Verify that the AXB-TPI/3 is receiving power through either an external power source or the
AXlink cable connection from the Controller. The AXB-TPI/3 beeps when you apply power
and again when AXlink communication is detected.
3. Verify the connection of the DB-15 video cable from your VTM-D15/A panel to the Monitor
Out port at the rear of the TPI/3.
4. Verify the connection of the Touch Screen Signal cable from the touch monitor to the Mouse
Port on the rear of the TPI/3.
5. Refer to the Using AXCESSX for serial communication section on page 24 for the steps needed
to open and prepare the program for communication.
Using HyperTerminal for AXlink communication
1. Verify the connection of one end of a AXlink cable on the rear of the TPI/3 to the respective
connector location on the Axcess Central Controller.
2. Verify that the AXB-TPI/3 is receiving power through either an external power source or the
AXlink cable connection from the Controller. The AXB-TPI/3 beeps when you apply power
and again when AXlink communication is detected.
3. Verify the connection of the DB-15 video cable from your VTM-D15/A panel to the Monitor
Out port at the rear of the TPI/3.
4. Verify the connection of the Touch Screen Signal cable from the touch monitor to the Mouse
Port on the rear of the TPI/3.
5. Refer to the Using HyperTerminal for serial communication section on page 25 for the steps
needed to open and prepare the program for communication.
Setting up the VTM-D15/A touch device through AXlink
The touch drivers are already part of the firmware downloaded from SoftROM but you still have to
use terminal emulator to configure the touch device with the desired driver. Refer to the
Programming section of the AXB-TPI/3 Touch Panel Interface 3 instruction manual for more
information on the @MOU command.
To configure the touch panel with the correct driver:
1. Verify that all devices are correctly attached (including all cables on the panel and power
sources) to the AXB-TPI/3.
2. Type ECHO ON (will not appear) and press ENTER. Although there are no characters
displayed, the window is now active and ready to receive commands.
3. Type SHOW INPUT ON and press ENTER.
4. Type VER and press ENTER to get the Device ID number for the TPI/3 Touch Panel Interface.
Do not calibrate the TPI/3 if you are using a Microsoft® compatible mouse or a mobile
mouse. Do not enter the <> when entering the values or commands.
VTM-D15/A 15" MultiMedia Touch Panel Systems
29
Configuration and Setup
5. Use the following command to set the mouse driver:
Send_Command, <TPI/3 device number>,"’@MOU <# for touch driver>’"
Example:
Send_Command 130,"’@MOU 12’"
This command allows you to set the mouse driver number (#12 for VTM-D15/A) on the TPI/3 device using
a specific Device ID number (#130). The Supported Touch Devices table on page 27 lists the supported
touch devices and their associated ID’s. When
PRGM EX. 7
6. Set the Output resolution of the TPI/3 by entering:
Send_Command, <TPI/3 device number>,"’@res <hor>x<ver>:<res>’"
Example:
Send_Command 130,"’@res 1024x768’"
Sets up the panel to display an output resolution of 1024 x 768 at a default screen refresh rate of 60. If
another refresh rate is needed, enter a colon after the vertical value and then enter the refresh rate value.
PRGM EX. 8
7. Refer to the Available Resolutions table on page 27 for information on resolution and refresh
rates.
8. Calibrate the TPI/3 by entering:
Send_Command, <TPI/3 device number>,“’calibrate’”
Example:
Send_Command 130,"’calibrate’"
Sets up the panel to begin the calibration process. Touch the cross-hairs that appear on the panel to
complete the calibration process.
PRGM EX. 9
9. Once in the calibration mode, press the middle of the on-panel cross-hairs as they appear. After
the last cross-hair has been depressed and the coordinates points have been set, a dialog
displays the panel coordinate values.
10. Press the screen to exit from the calibration session and return to the panel display.
11. Exit the AxcessX or HyperTerminal programs.
Setting Up NetLinx Communication from PC to the TPI/3
Communication to the TPI/3 is done through an ethernet connection from a NetLinx Central
Controller (on a network) to the Program port on the AXB-TPI/3. The main program used in this
method is NetLinx Studio.
Using NetLinx Studio for communication via an Ethernet connection
1. Verify the connection of the network Ethernet cable to the rear of the NetLinx Central
Controller (Master) such as the NXC-ME260.
2. Verify that the AXB-TPI/3 is receiving power through either an external power source or the
AXlink cable connection from the Controller. The AXB-TPI/3 beeps when you apply power
and again when AXlink communication is detected.
3. Verify the connection of the DB-15 video cable from your VTM-D15/A panel to the Monitor
Out port at the rear of the TPI/3.
30
VTM-D15/A 15" MultiMedia Touch Panel Systems
Configuration and Setup
4. Verify the connection of the Touch Screen Signal cable from the touch monitor to the Mouse
Port on the rear of the TPI/3.
5. Launch the NetLinx Studio program from the Start > Programs > AMX Control Disc >
NetLinx > NetLinx Studio folder.
6. From the Main menu bar, select Tools > Master Comm. Settings to display the Communication
Setting dialog box.
7. Select NetLinx from the Platform section.
8. Select Network from the COM Port drop-down menu.
9. Specify the IP Address and IP Port (default is 1319 for a Master Port).
10. Click OK to accept the changes and exit from the Communication Setting dialog box.
11. Select Tools > Windows Telnet from the Main menu bar to open a telnet session.
12. Select Connect > Remote Systems and specify the same IP Address as in step 8.
13. From within the telnet session window, type SHOW DEVICES. This gives you the device
number of the TPI/3. Example would be a TPI/3 with a value of 00130.
14. Use the following command to set the mouse driver:
Send_Command, <TPI/3 device number>,"’@MOU <# for touch driver>’"
Example:
Send_Command 130,"’@MOU 12’"
This command allows you to set the mouse driver number (#12 for VTM-D15/A) on the TPI/3 device using
a specific Device ID number (#130). The Supported Touch Devices table on page 27 lists the supported
touch devices and their associated ID’s. When
PRGM EX. 10
15. Set the Output resolution of the TPI/3 by entering:
Send_Command, <TPI/3 device number>,"’@res <hor>x<ver>:<res>’"
Example:
Send_Command 130,"’@res 1024x768’"
Sets up the panel to display an output resolution of 1024 x 768 at a default screen refresh rate of 60. If
another refresh rate is needed, enter a colon after the vertical value and then enter the refresh rate value.
PRGM EX. 11
16. Refer to the Available Resolutions table on page 27 for information on resolution and refresh
rates.
17. Calibrate the TPI/3 by entering:
Send_Command, <TPI/3 device number>,"’calibrate’"
Example:
Send_Command 130,"’calibrate’"
Sets up the panel to begin the calibration process. Touch the cross-hairs that appear on the panel to
complete the calibration process.
PRGM EX. 12
18. Once in the calibration mode, press the middle of the on-panel cross-hairs as they appear. After
the last cross-hair has been depressed and the coordinates points have been set, a dialog
displays the panel coordinate values.
VTM-D15/A 15" MultiMedia Touch Panel Systems
31
Configuration and Setup
19. Press the screen to exit from the calibration session and return to the panel display.
20. Select Connect > Disconnect to exit from telnet session and close the NetLinx Studio Program.
Using NetLinx Studio for communication via an COM Port
If the NXC-ME260 is not connected to a network via an Ethernet port, communication can then
only be established through the use of a COM Port.
1. Connect one end of an RS-232 (DB-9) cable from the selected Program Port on the from of the
NetLinx Master to the Program Port on the front of the TPI/3. Refer to the individual NetLinx
Master instruction manual for more detailed setup and configuration information. In this
section, an NXC-ME260 will be used for example purposes.
2. Launch the NetLinx Studio program from the Start > Programs > AMX Control Disc >
NetLinx > NetLinx Studio folder.
3. From the Main menu bar, select Tools > Master Comm. Settings to display the Communication
Setting dialog box.
4. Select NetLinx from the Platform section.
5. Select the PC COM Port (from the COM Port drop-down menu) that is being used to
communicate to the NXC-ME260.
6. Click Configure and select the baud rate that the master is using. The default is 38.4.
7. Set the Flow Control to NONE and click OK to accept the changes and exit the
Communication Setting dialog box.
8. Select Tools > Terminal from the Main menu bar.
9. Press ENTER four times to establish communication with the Master Controller and the
terminal.
10. Use the following command to set the mouse driver:
Send_Command, <TPI/3 device number>,"’@MOU <# for touch driver>’"
Example:
Send_Command 130,"’@MOU 12’"
This command allows you to set the mouse driver number (#12 for VTM-D15/A) on the TPI/3 device using
a specific Device ID number (#130). The Supported Touch Devices table on page 27 lists the supported
touch devices and their associated ID’s. When
PRGM EX. 13
11. Set the Output resolution of the TPI/3 by entering:
Send_Command, <TPI/3 device number>,"’@res <hor>x<ver>:<res>’"
Example:
Send_Command 130,"’@res 1024x768’"
Sets up the panel to display an output resolution of 1024 x 768 at a default screen refresh rate of 60. If
another refresh rate is needed, enter a colon after the vertical value and then enter the refresh rate value.
PRGM EX. 14
12. Refer to the Available Resolutions table on page 27 for information on resolution and refresh
rates.
13. Calibrate the TPI/3 by entering:
32
VTM-D15/A 15" MultiMedia Touch Panel Systems
Configuration and Setup
Send_Command, <TPI/3 device number>,"’calibrate’"
Example:
Send_Command 130,"’calibrate’"
Sets up the panel to begin the calibration process. Touch the cross-hairs that appear on the panel to
complete the calibration process.
PRGM EX. 15
14. Once in the calibration mode, press the middle of the on-panel cross-hairs as they appear. After
the last cross-hair has been depressed and the coordinates points have been set, a dialog
displays the panel coordinate values.
15. Press the screen to exit from the calibration session and return to the panel display.
16. Select Connect > Disconnect to exit from telnet session and close the NetLinx Studio Program.
VTM-D15/A 15" MultiMedia Touch Panel Systems
33
Configuration and Setup
34
VTM-D15/A 15" MultiMedia Touch Panel Systems
Upgrading the TPI/3 Firmware
Upgrading the TPI/3 Firmware
Your PC must be connected to the PROGRAM DB-9 port on the Controller using a DB-9
Programming Cable in order to upgrade the firmware. The panel must also be connected to the
Controller via a mini-AXlink connection.
If power is lost during the download process, the unit powers up with the same set of code prior to
the download. There is a small window during which a loss of power can be catastrophic. If power
is lost between the erase of flash memory and the completion of copying the new boot code from
RAM to flash memory, the unit will not operate at all when power returns.
If you have not already installed the SoftROM program, do so by following the steps contained on
the AMX Control Disc.
Configuration
To configure the communication setting for the SoftROM program:
1. Press F1 to open the Configuration screen.
2. Using the up/down arrow keys, select the communications port you are using to interface with
the controller and press ENTER.
3. Using the right arrow key, move to the BAUD RATE column. Then, use the up/down arrow
keys to select the interface communications speed and press ENTER. Be sure the BAUD
RATE selections match the setting on the Controller.
4. Press F10 to save the communication settings and exit the Configure screen.
Downloading the Firmware
To download the firmware:
1. Press F5 to acquire the list of online programmable devices.
You can press F2 to select all ONLINE programmable devices and F3 to clear all devices.
2. Using the up/down arrow keys, select your firmware version listed in the Firmware column of
the screen, and press ENTER.
3. Using the Tab key, switch to the ONLINE MASTERS list and select the device to be
programmed.
4. Press ENTER for each device as it is selected.
5. Press F4 to program the selected device; a loading message appears.
6. Press F5 to refresh the screen. Verify that the selected device has the correct firmware version.
If any devices still appear with an old firmware version, repeat steps 3 - 5 until it appears with
the correct version.
Firmware can be downloaded to multiple device numbers automatically. If multiple devices are
selected, the bottom half of the loading bar indicates the percentage complete for the selected
devices.
VTM-D15/A 15" MultiMedia Touch Panel Systems
35
Upgrading the TPI/3 Firmware
7. Press F10 to exit the SoftROM program.
36
VTM-D15/A 15" MultiMedia Touch Panel Systems
On Screen Display (OSD) Features
On Screen Display (OSD) Features
The following sections describe how to adjust display features on the VTM-D15/A and
VTM-D15/AB after the panels are powered up and connected to the TPI/3 or to another source such
as DVD or VCR player.
On Screen Display (OSD) Icons.
On Screen Display (OSD) Icons
Save & Exit
Exit; Auto (optimizes settings)
Next page
Language
Brightness
Contrast
Clock (display performance)
Phase (display performance)
Horizontal position
Vertical position
Hue; User Color-Display Color
OSD timer
OSD position
Sharpness
Auto contrast
DOS graphic/text
Recall
Volume (not available on VTM-D15/A)
Color
VGA-In (not available on VTM-D15/A)
Video-In (not available on VTM-D15/A)
Video source (not available on VTM-D15/A)
VTM-D15/A 15" MultiMedia Touch Panel Systems
37
On Screen Display (OSD) Features
Exiting the OSD
When you are ready to quit the On Screen Display (OSD), press the UP or DOWN buttons to select
Save and Exit (
) , then press the or INCREASE or DECREASE button.
FIG. 22 Exiting the OSD
The OSD will disappear automatically after a specified amount of time. You can also press the Exit,
Auto button (
) to exit the OSD menu.
Selecting the Language of the OSD
English, French, German, Spanish, and Italian versions of the OSD menus are available.
1. Press any one of the UP, DOWN, INCREASE or DECREASE buttons. The first OSD menu
appears.
2. Press the UP or DOWN button to highlight the Next Page icon (
or DECREASE. The second menu appears.
), then press INCREASE
3. Press the UP or DOWN button to highlight the Next Page icon (
or DECREASE. The third menu appears.
), then press INCREASE
FIG. 23 Selecting the Language of the OSD
4. The Language icon (
) is already selected. Press INCREASE or DECREASE to cycle
through the language options.
5. Exit the OSD when the language you prefer is displayed.
38
VTM-D15/A 15" MultiMedia Touch Panel Systems
On Screen Display (OSD) Features
Adjusting Screen Brightness and Contrast
1. Press any one of the UP, DOWN, INCREASE or DECREASE buttons. The first OSD menu
appears.
2. The Brightness icon (
brightness level.
) is already selected. Press INCREASE or DECREASE to adjust the
3. Press the UP or DOWN button to highlight the Contrast icon (
DECREASE to adjust the contrast level.
), then press INCREASE or
FIG. 24 Adjusting Screen Brightness and Contrast
4. Exit the OSD.
Adjusting Display Performance (Phase and Clock)
Phase and Clock settings allow you to compensate for drift of computer signals. Press the button to
optimize both the settings. If you want to fine-tune the settings for a specific application, follow the
steps below.
1. Press any one of the UP, DOWN, INCREASE or DECREASE buttons. The first OSD menu
appears.
2. Press the UP or DOWN button to highlight the Clock icon (
DECREASE to adjust the clock.
), then press INCREASE or
FIG. 25 Adjusting the Clock setting
3. Press the UP or DOWN button to highlight the Phase icon (
DECREASE to adjust the phase.
), then press INCREASE or
FIG. 26 Adjusting the Phase setting
4. Exit the OSD.
VTM-D15/A 15" MultiMedia Touch Panel Systems
39
On Screen Display (OSD) Features
Adjusting Horizontal and Vertical Screen Position
Horizontal (H Position) and vertical (V Position) settings allow you to adjust the position of the
picture. Press the button to optimize both the settings automatically. To customize the settings,
follow the steps below.
1. Press any one of the UP, DOWN, INCREASE or DECREASE buttons. The first OSD menu
appears.
2. Press the UP or DOWN button to highlight the Horizontal Position icon (
INCREASE or DECREASE to center the picture horizontally.
), then press
FIG. 27 Adjusting the Horizontal Screen Position
3. Press the UP or DOWN button to highlight the Vertical Position icon (
INCREASE or DECREASE to center the picture vertically.
), then press
FIG. 28 Adjusting the Vertical Screen Position
4. Exit the OSD.
Selecting the Picture Color Temperature
You can change the picture color temperature of your display. Three preset color temperature
modes are available.
!
9300K: recommended for general use
!
6500K: recommended for color management
!
5500K: recommended for photo retouch
1. Press any one of the UP, DOWN, INCREASE or DECREASE buttons. The first OSD menu
appears.
2. Press the UP or DOWN button to highlight the Next Page icon (
or DECREASE. The second menu appears.
40
), then press INCREASE
VTM-D15/A 15" MultiMedia Touch Panel Systems
On Screen Display (OSD) Features
FIG. 29 Selecting the Picture Color Temperature
3. Press the UP or DOWN buttons to highlight 93 (9300K color), 65 (6500K color), or 55 (5500K
color), and press INCREASE or DECREASE to confirm your selection.
4. Exit the OSD.
Adjusting Display Color (Red, Green, Blue)
The Red, Green, and Blue Color settings allow you to fine tune the picture color.
1. Press any one of the UP, DOWN, INCREASE or DECREASE buttons. The first OSD menu
appears.
2. Press the UP or DOWN button to highlight the Next Page icon (
or DECREASE. The second menu appears.
), then press INCREASE
3. Press the UP or DOWN button to highlight the Color icon (
), and press INCREASE or
DECREASE to confirm your selection. The Red, Blue, and Green Color slide bars appear in
the center of the menu.
FIG. 30 Selecting the Picture Color Temperature
4. Press the UP or DOWN buttons to highlight the Red, Blue or Green color bar and press
INCREASE or DECREASE to adjust the color balance up or down.
5. Exit the OSD.
Adjusting OSD Menu Parameters (OSD Position and Timer)
OSD Menu Parameters allow you to change the OSD menu position and the delay time before the
OSD menu disappears.
1. Press any one of the UP, DOWN, INCREASE or DECREASE buttons. The first OSD menu
appears.
2. Press the UP or DOWN button to highlight the Next Page icon (
or DECREASE. The second menu appears.
), then press INCREASE
3. Press the UP or DOWN button to highlight the Next Page icon (
or DECREASE. The third menu appears.
), then press INCREASE
4. Press the UP or DOWN button to highlight the OSD Timer icon (
), then press INCREASE
or DECREASE to highlight your choice of 10, 15, 20, 25, or 30 seconds.
VTM-D15/A 15" MultiMedia Touch Panel Systems
41
On Screen Display (OSD) Features
FIG. 31 Adjusting the OSD Timer setting
5. Press the UP or DOWN button to highlight the OSD Position icon (
), then press
INCREASE or DECREASE to adjust the OSD menu position to your selection.
FIG. 32 Adjusting the OSD Position setting
6. Exit the OSD.
Adjusting the Picture Sharpness
You can adjust Sharpness of the display images.
1. Press any one of the UP, DOWN, INCREASE or DECREASE buttons. The first OSD menu
appears.
2. Press the UP or DOWN button to highlight the Next Page icon (
or DECREASE. The second menu appears.
), then press INCREASE
3. Press the UP or DOWN button to highlight the Next Page icon (
or DECREASE. The third menu appears.
), then press INCREASE
4. Press the UP or DOWN button to highlight the Sharpness icon (
or DECREASE to adjust.
), then press INCREASE
FIG. 33 Adjusting the Picture Sharpness
5. Exit the OSD.
42
VTM-D15/A 15" MultiMedia Touch Panel Systems
On Screen Display (OSD) Features
Automatic Contrast Adjustment
1. Press any one of the UP, DOWN, INCREASE or DECREASE buttons. The first OSD menu
appears.
2. Press the UP or DOWN button to highlight the Next Page icon (
or DECREASE. The second menu appears.
), then press INCREASE
3. Press the UP or DOWN button to highlight the Next Page icon (
or DECREASE. The third menu appears.
), then press INCREASE
4. Press the UP or DOWN button to highlight the Auto Contrast icon (
INCREASE or DECREASE. The display may blink off briefly.
), then press
FIG. 34 Automatic Contrast Adjustment
5. Exit the OSD.
Optimizing Picture Performance in DOS (Graphic/Text)
In order to optimize the picture performance of your display when using a DOS application, you
may need to select the appropriate DOS mode (graphic or text).
To access DOS in the graphic mode, your computer must include correct DOS drivers
for its video card (not for this monitor). Most applications do not use graphic mode,
because Windows provides the graphic interface.
1. Press any one of the UP, DOWN, INCREASE or DECREASE buttons. The first OSD menu
appears.
2. Press the UP or DOWN button to highlight the Next Page icon (
or DECREASE. The second menu appears.
), then press INCREASE
3. Press the UP or DOWN button to highlight the DOS Text icon (
to select between graphic and text.
), then press DECREASE
FIG. 35 Selecting the appropriate DOS mode (Graphic or Text)
4. Exit the OSD.
VTM-D15/A 15" MultiMedia Touch Panel Systems
43
On Screen Display (OSD) Features
Returning (RECALL) to Factory Default Settings
Use the Recall feature to return all display feature to the factory default settings.
1. Press any one of the UP, DOWN, INCREASE or DECREASE buttons. The first OSD menu
appears.
2. Press the UP or DOWN button to highlight the Next Page icon (
or DECREASE. The second menu appears.
), then press INCREASE
3. Press the UP or DOWN button to highlight the Next Page icon (
or DECREASE. The third menu appears.
), then press INCREASE
4. Press the UP or DOWN button to highlight the Recall icon (
), then press INCREASE or
DECREASE to activate it. Your screen may go blank momentarily.
FIG. 36 Automatic Contrast Adjustment
5. Exit the OSD.
Exiting the OSD
When you are ready to quit the On Screen Display (OSD), press the UP or DOWN buttons to select
Save and Exit, then press the or INCREASE or DECREASE button.
FIG. 37 Exiting the OSD
The OSD will disappear automatically after a specified amount of time. You can also press the Exit,
Auto button (
) to exit the OSD menu.
44
VTM-D15/A 15" MultiMedia Touch Panel Systems
Troubleshooting
Troubleshooting
Display Troubleshooting
Match the symptom below that best describes your problem.
Troubleshooting
No Picture/LED Power Indicator is not lit
• Check that there is electrical power coming from the power
outlet. Use another device that you know works to check for
power.
• Check that the power cord is properly connected to the power
adapter.
• Check that the power adapter is properly connected to the
display.
• Check that the power switch of display is turned on.
No Picture/LED Power Indicator is orange • Check that the video signal cable is properly connected.
• Check that the power switch of your computer or video source is
in the “ON” position.
• Ensure the computer is not in power saving mode. (Move the
mouse or press a key on the keyboard to wake up the
computer.)
Text is not solid
• Change the resolution of the video signal to 1024 x 768 and
press the AUTO button on the front of the panel to run the auto
adjustment feature.
• Adjust the Clock and Phase in the OSD menu to fine tune.
• Adjust Sharpness in the OSD menu.
Screen image is not centered/some
lines are missing
• Adjust H. Position and V. Position to fine tune.
Red, Green, Blue, or Black dots on
the screen
• Some stationary “always ON” red, green, or blue dots may
appear on the monitor. These are called bright pixels and can
happen with any LCD panel.
Panel doesn’t respond to my touches
• The protective cover acts to press on the entire LCD and makes
calibration difficult because the user can’t calibrate on specific
crosshairs when the sheet is pressing on the whole LCD.
• Press the AUTO button on the front of the panel to run the auto
adjustment feature.
• Verify that the protective laminate coating on the LCD is removed
before beginning any calibration process.
Panel doesn’t accurately reflect my touch
points
VTM-D15/A 15" MultiMedia Touch Panel Systems
• Rather than using a touch pen (or something with a fine point),
try using the tip of your finger (covers a larger area than a touch
pen).
45
Troubleshooting
Warning Messages and their Meanings
Use these messages to address panel issues.
Warnings and Messages
Cannot Display this Input Signal
Check that the video resolution and frequency range are within
that specified for the display. Refer to the VTM-D15/A and VTMD15/AB Specifications section on page 3 for more details.
No Signal Input
No signal inputs are detected from either the VGA-In or Video-In
connectors.
• Check that the power switch of your computer or video source is
in the “ON” position.
• Check that the video signal cable is properly connected.
• Ensure that no pins are bent in on the video input connector.
Main Control Menu Locked
The main control menu (On Screen Display menu) is locked to
avoid unwanted adjustment.
• Press the AUTO button on the front of the panel for 15 seconds
to unlock the main control menu.
No Video Signal from VGA-In
No signal input is detected from the VGA-In connector.
• Check that the power switch of your computer is in the “ON”
position.
• Check that the VGA cable is properly connected to the VGA-IN
connector.
• Ensure that no pins are bent in on the video input connector.
Wait for Automatic Adjustment
The display is detecting the input signal and then automatically
adjusting the display parameters accordingly.
• It takes around 5 seconds to finish the whole process.
• Run the auto adjustment by pressing every time you change the
resolution or refresh rate.
Use 1024 x 768 for best performance
The current resolution of the video signal is not 1024 x 768.
The performance of this display is optimized for a resolution of
1024 x 768.
Set the incoming signal to those parameters.
46
VTM-D15/A 15" MultiMedia Touch Panel Systems
Troubleshooting
VTM-D15/A 15" MultiMedia Touch Panel Systems
47
036-004-2611 12/02 ©2002 AMX Corporation. All rights reserved. AMX, the AMX logo, the building icon, the home icon, and the light bulb icon are all trademarks of AMX Corporation.
AMX reserves the right to alter specifications without notice at any time. *In Canada doing business as Panja Inc.
AMX reserves the right to alter specifications without notice at any time.
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