Nextel BlackBerry 6510 User guide

BlackBerry 6510 from
Nextel®
Handheld User Guide
BlackBerry 6510 from Nextel software version 3.6
Handheld User Guide
Last revised: 27 May 2003
Part number: PDF-05259-012
At the time of publication, this documentation complies with software version 3.6
© 2003 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM
families of related marks, images and symbols are the exclusive properties of
Research In Motion Limited. RIM, Research In Motion, ‘Always On, Always
Connected’, the “envelope in motion” symbol and the BlackBerry logo are
registered with the U.S. Patent and Trademark Office and may be pending or
registered in other countries. All other brands, product names, company names,
trademarks and service marks are the properties of their respective owners.
The handheld and/or associated software are protected by copyright,
international treaties and various patents, including one or more of the following
U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428;
D433,460; D416,256. Other patents are registered or pending in various countries
around the world. Visit www.rim.com/patents.shtml for a current listing of
applicable patents.
Nextel, the Nextel logo, Nextel Direct Connect, Push-to-Talk, PTT, and all other
Nextel product and/or service names referenced throughout this guide are either
a trademark, service mark or registered trademark of Nextel Communications,
Inc. All rights reserved.
While every effort has been made to achieve technical accuracy, information in
this document is subject to change without notice and does not represent a
commitment on the part of Research In Motion Limited, or any of its subsidiaries,
affiliates, agents, licensors, or resellers. There are no warranties, express or
implied, with respect to the content of this document.
Research In Motion Limited
295 Phillip Street
Waterloo, ON N2L 3W8
Canada
Published in Canada
Contents
Important safety information....................................................... 9
Important safety/compliance information................................. 14
FCC compliance statement (USA) .............................................. 17
Industry Canada Certification..................................................... 18
About this guide .......................................................................... 19
Audience......................................................................................... 19
Conventions ................................................................................... 19
Related resources .......................................................................... 21
Getting to know your handheld ................................................. 23
Using the keyboard and trackwheel .......................................... 24
Activating backlighting................................................................ 28
Navigating applications ............................................................... 28
Configuring your handheld’s options ....................................... 36
Tips for using your handheld...................................................... 36
Email and PIN messages.............................................................. 37
Message icons ................................................................................ 38
Sending email and PIN messages............................................... 39
Setting message options ............................................................... 43
Inserting symbols .......................................................................... 46
Formatting your messages........................................................... 47
Using cut, copy, and paste ........................................................... 52
Using the Find feature.................................................................. 53
Adding attachments to messages ............................................... 55
Customizing the auto signature.................................................. 55
Receiving delivery confirmation................................................. 56
Reading email or PIN messages.................................................. 57
Receiving long email messages................................................... 60
Managing attachments ................................................................. 61
Tips for email and PIN messages ............................................... 63
Receiving SMS messages ............................................................ 65
Message icons ................................................................................ 66
Setting SMS options ...................................................................... 66
Reading SMS messages ................................................................ 66
Tips for reading SMS messages .................................................. 67
Managing messages and call logs .............................................. 69
Filing email messages................................................................... 70
Using wireless email reconciliation............................................ 72
Saving messages............................................................................ 73
Editing messages........................................................................... 75
Resending messages ..................................................................... 77
Marking messages as opened...................................................... 78
Marking messages as unopened ................................................. 79
Searching messages and phone call logs ................................... 80
Managing calls on the Messages screen..................................... 86
Deleting messages and call logs.................................................. 87
Tips for managing messages and call logs ................................ 91
Address Book ............................................................................... 93
Address Book icons....................................................................... 94
Setting Address Book options ..................................................... 94
Adding addresses ......................................................................... 95
Adding pauses and waits to phone numbers ......................... 101
Changing user-defined field names ......................................... 101
Adding group addresses............................................................ 102
Using Remote Address Lookup................................................ 103
Managing Address Book entries............................................... 105
Tips for using the Address Book application.......................... 107
Using Nextel Direct Connect™..................................................109
Before you begin.......................................................................... 110
Using the Push-to-Talk™ button .............................................. 110
Placing Nextel Direct Connect calls.......................................... 110
Answering Nextel Direct Connect calls................................... 116
Ending Nextel Direct Connect calls.......................................... 116
Tips for using Nextel Direct Connect....................................... 117
Phone..........................................................................................119
Phone icons .................................................................................. 120
Before you begin.......................................................................... 121
Placing phone calls...................................................................... 121
Answering phone calls ............................................................... 123
Ending phone calls...................................................................... 125
Using shortcuts when you place calls ...................................... 126
Setting the volume ...................................................................... 127
Putting phone calls on hold....................................................... 127
Muting phone calls ..................................................................... 128
Placing one-time phone calls..................................................... 129
Placing phone calls using links ................................................. 129
Managing phone calls on the Phone screen ............................ 130
Customizing Phone options ...................................................... 131
Calling voice mail........................................................................ 139
Using phone call notes ............................................................... 141
Using pauses and waits.............................................................. 143
Placing three-way calls............................................................... 144
Viewing phone status ................................................................. 146
Placing emergency calls ............................................................. 147
Tips for using the Phone application ....................................... 148
Browsing web pages..................................................................149
Browser icons............................................................................... 150
Before you begin.......................................................................... 150
Navigating web pages................................................................ 151
Setting configuration options .................................................... 154
Setting general options............................................................... 155
Using the Find feature................................................................ 157
Downloading images.................................................................. 158
Viewing web addresses.............................................................. 158
Using bookmarks ........................................................................ 159
Using bookmark subfolders ...................................................... 162
Saving web pages to your Messages screen............................ 164
Closing the application............................................................... 166
Tips for browsing web pages .................................................... 166
Attachments...............................................................................169
Before you begin.......................................................................... 170
Attachment service views .......................................................... 170
Opening attachments.................................................................. 171
Setting attachment service options........................................... 174
Navigating attachments ............................................................. 175
Using the Find feature................................................................ 178
Deleting attachments .................................................................. 179
Tips for using the attachment service ...................................... 179
Tasks ...........................................................................................181
Tasks icons ................................................................................... 182
Setting task options..................................................................... 182
Adding tasks ................................................................................ 183
Managing tasks............................................................................ 184
Tips for using the Tasks application ........................................ 186
Calendar .....................................................................................187
Calendar icons ............................................................................. 188
Before you begin.......................................................................... 188
Setting Calendar options............................................................ 189
Changing views........................................................................... 190
Navigating in the Calendar application .................................. 192
Enabling wireless calendar synchronization .......................... 194
Adding appointments ................................................................ 196
Managing appointments ............................................................ 200
Managing meeting requests ...................................................... 203
Tips for using the Calendar application .................................. 207
MemoPad ...................................................................................209
Setting MemoPad options.......................................................... 210
Adding memos ............................................................................ 210
Managing memos........................................................................ 211
Tips for using the MemoPad application ................................ 212
Calculator ..................................................................................213
Performing mathematical operations....................................... 214
Performing measurement conversions .................................... 214
Closing the Calculator ................................................................ 215
Tips for using the Calculator application ................................ 215
Options .......................................................................................217
Setting the Alarm ........................................................................ 218
Locking the keyboard ................................................................. 219
Customizing notification profiles ............................................. 220
Setting the Auto On/Off feature................................................ 229
Customizing handheld options................................................. 231
Handheld options ....................................................................... 231
Troubleshooting ........................................................................245
Frequently asked questions ....................................................... 246
Handheld error messages .......................................................... 254
Index ...........................................................................................277
Important safety
information
Please read these safety and operation instructions before
operating the BlackBerry Wireless Handheld™ or any
BlackBerry™ Wireless Handheld charging units. Retain these
instructions for future use.
Note: Refer to "Important safety/compliance information" on
page 14 for more information on safety regulations for your
BlackBerry 6510 Wireless Handheld™.
ELECTRICAL SAFETY
This handheld (model number R6510IN) is intended for use
when supplied with USB cable HDW-04162-001, Travel
Charger accessory ASY-04078-001 (ACC-04074-001),
Automotive Charger accessory ASY-04195-001 (ACC-04173001), or any other charging units provided or specifically
approved by Research In Motion Limited (RIM) for use with
this equipment. Other usage will invalidate any warranty
provided with this apparatus and may be dangerous.
Warning: Before use, please ensure that the mains voltage is in
accordance with the input voltage printed on the power supply.
To be operated on mains with a circuit breaker rated 16A max.
Protect against beating rain. For indoor use only.
Important safety information
ACCESSORIES
Use only those accessories approved by RIM. The use of any accessories not
approved by RIM for use in conjunction with the handheld will invalidate any
approval or warranty applicable to the handheld and may be dangerous.
DRIVING
Check the laws and regulations on the use of wireless devices in the areas where
you drive. Always obey them. The use of any alert device to operate a vehicle's
lights or horn on public roads is not permitted.
Avoid using the handheld in any environment requiring your full attention, such
as when driving a vehicle. If you need to use your handheld while driving, have a
passenger in the vehicle use the handheld for you, or find a safe location to halt
your vehicle prior to using the handheld. Do not use any charging unit as a means
of storing your handheld while in a vehicle.
RF signals may affect improperly installed or inadequately shielded electronic
systems in motor vehicles. Check with the manufacturer or its representative
regarding your vehicle. You should also consult the manufacturer of any
equipment that has been added to your vehicle.
For Vehicles Equipped With An Air Bag
An air bag inflates with great force. DO NOT place objects, including both
installed or portable wireless equipment, such as the BlackBerry Wireless
Handheld, in the area over the air bag or in the air bag deployment area. If invehicle wireless equipment is improperly installed and the air bag inflates,
serious injury could result.
ELECTRONIC DEVICES
Most modern electronic equipment is shielded from RF signals. However, certain
electronic equipment may not be shielded against the RF signals from your
wireless handheld.
10
BlackBerry Wireless Handheld
Important safety information
Pacemakers
Consult a physician or the manufacturer of your pacemaker if you have any
questions regarding the effect of RF signals on your pacemaker. If you have a
pacemaker, ensure that you are using the handheld in accordance with the safety
requirements associated with your particular pacemaker, which may include the
following:
•
Always keep the handheld more than 20 cm (six inches) from the pacemaker
when the handheld is turned ON;
•
Do not carry the handheld in a breast pocket;
•
If the handheld has a voice option, use the ear opposite the pacemaker for
making and receiving calls to minimize the potential for interference.
•
If you have any reason to suspect that interference is taking place, turn your
handheld OFF immediately.
Hearing Aids
Some digital wireless devices may interfere with some hearing aids. In the event
of such interference, consult Nextel® or contact the manufacturer of your hearing
aid to discuss alternatives.
Other Medical Devices
If you use any other personal medical device, consult the manufacturer of your
device to determine if it is adequately shielded from external RF energy. Your
physician may be able to assist you in obtaining this information.
Turn your handheld OFF in health care facilities when any regulations posted in
these areas instruct you to do so. Hospitals or health care facilities may be using
equipment that could be sensitive to external RF energy.
Posted Facilities
Turn your handheld OFF in any facility where posted notices so require.
Handheld User Guide
11
Important safety information
BLASTING AREAS
To avoid interfering with blasting operations, turn the wireless feature of your
handheld OFF when in a “blasting area” or in areas posted: “Turn off two-way
radio.” Obey all signs and instructions.
POTENTIALLY EXPLOSIVE ATMOSPHERES
Turn your handheld OFF when in any area with a potentially explosive
atmosphere and obey all signs and instructions. Sparks in such areas could cause
an explosion or fire resulting in bodily injury or even death.
Areas with a potentially explosive atmosphere are often, but not always, clearly
marked. They include fueling areas such as gasoline/petrol stations; below deck
on boats; fuel or chemical transfer or storage facilities; vehicles using liquefied
petroleum gas (such as propane or butane); areas where the air contains chemicals
or particles, such as grain, dust, or metal powders; and any other area where you
would normally be advised to turn off your vehicle engine.
ADDITIONAL SAFETY GUIDELINES
Battery: Discard the handheld properly. As the unit contains a lithium-ion
battery, neither the handheld nor the lithium battery should be disposed of in fire.
Dispose of the lithium battery in accordance with the laws and regulations in
your area governing disposal of such cell types. To recharge the battery, use
approved battery chargers only. Keep the battery away from children.
Warning: The battery may present a fire or chemical burn hazard if mistreated. Do not
disassemble, crush, puncture, or heat the battery above 60 degrees Celsius. Do not
allow metal objects to contact the battery terminals. Only use a battery that has been
approved by Research In Motion Limited. The use of another battery may present a risk
of fire or explosion.
Power source: Charging units should be operated only from the type of power
source indicated on the marking label and are intended for indoor use only. Do
not use the travel charger or any other charging units outside or in any area
exposed to the elements. Refer to the operating instructions in this manual for
more information on the battery and power supply.
Do not overload wall outlets, extension cords, or integral convenience receptacles
as this may result in a risk of fire or electric shock. To reduce the risk of damage to
the cord or the plug, pull the plug rather than the cord when you disconnect the
apparatus from the wall outlet or convenience receptacle.
12
BlackBerry Wireless Handheld
Important safety information
Liquids and foreign objects: Never push objects of any kind into the BlackBerry
Wireless Handheld or any accessories through openings as they may short-out
parts and this may result in a fire or electric shock. Do not use the handheld or
any accessories near water (for example near a bathtub, or a sink, in a wet
basement, near a swimming pool, etc.). Never spill liquid of any kind on the
handheld or any accessories. Unplug the USB cable from your computer and the
travel charger from the wall before cleaning.
Stability: Do not place the handheld, charging unit, or any accessories on any
unstable surface, such as a cart, stand, tripod, bracket, or table. It may fall, thereby
potentially causing serious injury to a child or adult, and/or serious damage to the
handheld, charging unit, or any accessories. Take care when using the handheld
with any charging units to place the charging unit in a secure and stable spot and
route the power cord in a way that reduces the risk of injury to others, such as by
tripping or choking.
Care: Do not use liquid or aerosol cleaners or solvents. Clean only with a dry
cloth.
High heat: The handheld and any accessories should be situated away from any
heat sources, such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
Power Cord: Protect the power cord from being walked on or pinched
particularly at plugs, convenience receptacles, and the point where they exit from
the apparatus. Unplug this apparatus during lightning storms or when unused
for long periods of time.
Service: Unplug the USB cable from your computer and the travel charger from
the wall and refer the handheld, charging unit, and any accessories for service to
qualified service personnel if:
•
the power supply cord, plug, or connector to the handheld is damaged
•
liquid has been spilled or objects have fallen into the handheld, charging unit,
or any electrical accessories
•
the handheld, charging unit, or accessory has been exposed to rain or water
•
the handheld, charging unit, or accessory becomes very hot to the touch
•
the handheld, charging unit, or accessory has been dropped or damaged in
any way
•
the external antenna components have been damaged in any way
•
the handheld, charging unit, or accessory does not operate normally by
following the instructions contained in this guide
Handheld User Guide
13
Important safety information
•
the handheld, charging unit, or accessory exhibits a distinct change in
performance.
All servicing should be undertaken by qualified service personnel.
Do not attempt to disassemble the handheld, charging unit, or any accessories.
Warning: To reduce the risk of fire or electric shock, do not expose this apparatus to
rain or moisture. Adjust only those controls that are covered in this guide. An improper
adjustment of other controls may result in damage and will often require extensive
work by a qualified technician to restore the handheld or its accessories to their normal
operation.
Failure to observe all safety instructions contained in this guide will void the
Limited Warranty, and may lead to suspension or denial of services to the
offender, or legal action, or both.
Important safety/compliance
information
EXPOSURE TO RADIO FREQUENCY SIGNALS
Your wireless handheld portable device is a low power radio transmitter and
receiver. When it is ON, it receives and also sends out radio frequency (RF)
signals. Your wireless handheld complies with U.S. Federal Communications
Commission (FCC) and Industry Canada (IC) guidelines respecting safety levels
of RF exposure for handheld wireless devices, which in turn are consistent with
the following safety standards previously set by Canadian, U.S., and international
standards bodies:
•
ANSI/IEEE C95.1-1999, IEEE Standard for Safety Levels with Respect to
Human Exposure to Radio Frequency Electromagnetic Fields, 3kHz to 300
GHz
•
National Council on Radiation Protection and Measurements (NCRP) Report
86, -1986, Biological Effects and Exposure Criteria for Radio Frequency
Electromagnetic Fields
•
Health Canada, Safety Code 6, 1999, Limits of Human Exposure to
Radiofrequency Electromagnetic Fields in the Frequency Range from 3 kHz to
300 GHz
14
BlackBerry Wireless Handheld
Important safety information
•
International Commission on Non-Ionising Radiation Protection (ICNIRP)
1998, Guidelines for limiting exposure to time-varying electric, magnetic, and
electromagnetic fields (up to 300 GHz)
To maintain compliance with FCC and IC RF exposure guidelines, use only RIM
supplied or approved accessories. The RIM handheld is designed to be carried in
an approved holster when carried on your body. When carrying the BlackBerry
Wireless Handheld while switched on, use the specific RIM holster that has been
tested for compliance. Use of non-RIM approved accessories may violate FCC and
IC RF exposure guidelines and may void your warranty.
SPECIFIC ABSORPTION RATE DATA
THIS MODEL WIRELESS HANDHELD MEETS GOVERNMENT
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your wireless handheld is a radio transmitter and receiver. It is designed and
manufactured not to exceed the emission limits for exposure to radio frequency
(RF) energy set by the Federal Communications Commission (FCC) of the U.S.
Government and Industry Canada of the Canadian Government (IC). These limits
are part of comprehensive guidelines and establish permitted levels of RF energy
for the general population. The guidelines are based on standards that were
developed by independent scientific organizations through periodic and
thorough evaluation of scientific studies. The standards include a substantial
safety margin designed to assure the safety of all persons, regardless of age and
health.
The exposure standard for wireless mobile handhelds employs a unit of
measurement known as the Specific Absorption Rate, or SAR. The SAR limit set
by the FCC/IC is 1.6W/kg.* Tests for SAR are conducted using standard operating
positions specified by the FCC/IC with the handheld transmitting at its highest
certified power level in all tested frequency bands. Although the SAR is
determined at the highest certified power level, the actual SAR level of the
handheld while operating can be well below the maximum value. This is because
the handheld is designed to operate at multiple power levels so as to use only the
power required to reach the network. In general, the closer you are to a wireless
base station antenna, the lower the power output.
Before a wireless handheld model is available for sale to the public, it must be
tested and certified to the FCC/IC that it does not exceed the limit established by
the government-adopted requirement for safe exposure. The tests are performed
in positions and locations (e.g., at the ear and worn on the body) as required by
the FCC/IC for each model. The highest SAR value for this model handheld when
Handheld User Guide
15
Important safety information
tested for use at the ear is 0.919 W/kg and when worn on the body, as described in
this user guide, is 0.491 W/kg. (Body-worn measurements differ among wireless
handheld and phone models, depending upon available accessories and FCC/IC
requirements). While there may be differences between the SAR levels of various
wireless devices and at various positions, they all meet the government
requirement for safe exposure.
The FCC has granted an Equipment Authorization for this model handheld with
all reported SAR levels evaluated as in compliance with the FCC RF emission
guidelines. SAR information on this model handheld is on file with the FCC and
can be found under the Display Grant section of http://www.fcc.gov/oet/fccid
after searching on FCC ID L6AR6510IN.
Additional information on Specific Absorption Rates (SAR) can be found on the
Cellular Telecommunications & Internet Association (CTIA) web site at http://
www.wow-com.com.
The long-term characteristics or the possible physiological effects of Radio
Frequency Electromagnetic fields have not been evaluated by UL.
___________________________________
* In the United States and Canada, the SAR limit for mobile handhelds used by
the public is 1.6 watts/kg (W/kg) averaged over one gram of tissue for the body or
head (4.0 W/kg averaged over 10 grams of tissue for the extremities - hands,
wrists, ankles and feet). The standard incorporates a substantial margin of safety
to give additional protection for the public and to account for any variations in
measurements.
ANTENNA CARE
Use only the supplied integral antenna. Unauthorized antenna modifications or
attachments could damage the handheld and may violate applicable laws and
regulations by causing radio frequency (RF) energy to be above the recommended
limits. Any such unauthorized use, modification or attachment will invalidate the
warranty provided with the handheld and may be dangerous.
If the external antenna components have been damaged in any way, refer the
handheld for service to qualified service personnel. Operation with a damaged
antenna could damage the handheld and may result in dangerous usage
conditions.
16
BlackBerry Wireless Handheld
Important safety information
AIRCRAFT
Federal Aviation Administration (FAA)/FCC regulations prohibit using the radio
of your handheld while in the air. Switch the radio of your handheld OFF before
boarding an aircraft. The effect of the use of your handheld’s radio in an aircraft is
unknown. Such use may affect aircraft instrumentation, communication and
performance, may disrupt the network, may otherwise be dangerous to the
operation of the aircraft, and may be illegal. All other applications of your
handheld may be used in accordance with airline regulations for electronic
devices.
FCC compliance statement (USA)
FCC Class B Part 15
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
•
This device may not cause harmful interference, and
•
This device must accept any interference received, including interference that
may cause undesired operation.
Warning: Changes or modifications to this unit not expressly approved by the party
responsible for compliance could void the user’s authority to operate this equipment.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the manufacturer’s
instructions, may cause interference harmful to radio communications.
There is no guarantee, however, that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the
following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
Handheld User Guide
17
Important safety information
•
Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
Industry Canada Certification
This device complies with Industry Canada RSS 119, under certification number
2503A-R6510IN.
Class B compliance
This device complies with the Class B limits for radio noise emissions as set out in
the interference-causing equipment standard entitled “Digital Apparatus,” ICES003 of Industry Canada.
18
BlackBerry Wireless Handheld
About this guide
This guide provides information and procedures for using the
applications on your handheld.
Audience
This guide is for new handheld users who require help using
handheld applications and for experienced users who want to
learn more about the handheld applications, including
time-saving tips and tricks.
Before you use this guide, complete the steps in the “Getting
Started” chapter of the Getting Started Guide. You should be able
to send and read a test email message.
Note: Depending on your Nextel service plan or your integration
option, some applications or services might not be available on
your handheld. Contact Nextel Customer Care for more information
on available services. Refer to the Getting Started Guide for more
information on your integration options.
Conventions
This guide uses the following conventions to describe
information about your handheld:
Integration
with new or
ISP email
account
Information that appears in this format, prefaced by
Integration with new or ISP email account, pertains to
handhelds that are configured for these integration
options. You can use the features that are described in
the sections that are marked with this note if you have
integrated your handheld with an email account that
uses the BlackBerry Web Client.
About this guide
Information that appears in this format, prefaced by Integration with
Integration
with enterprise enterprise email account, pertains to handhelds that are configured for
email account this integration option. You can use the features that are described in the
sections that are marked with this note if you have integrated your handheld
with an enterprise email account that uses the BlackBerry Enterprise Server
or the BlackBerry Desktop Redirector.
Microsoft
Exchange
Information that appears in this format, prefaced by Microsoft Exchange,
pertains to handhelds that are set up with a Microsoft® Exchange enterprise
email account that uses the BlackBerry Enterprise Server or the BlackBerry
Desktop Redirector. You have a Microsoft Exchange email account if
Microsoft Outlook® is your email client and if, in Outlook, on the Tools menu,
you click Services, the dialog box lists Microsoft Exchange Server as a
service.
Lotus Domino
Information that appears in this format, prefaced by Lotus Domino, pertains
to handhelds that are set up with a Lotus® Domino™ email account that uses
the BlackBerry Enterprise Server. You have a Lotus Domino email account if
you use Lotus Notes® as your email client.
Note: Notes contain important information on the associated topic.
Tip: Tips provide optional or time-saving information on the associated topic.
Warning: Warnings advise you of the potential for data loss or damage to your
handheld.
A list of tips appears at the end of each chapter.
Your handheld has four font size options: 8, 10, 12, and 15-point. The illustrations
in this guide show the 10-point font size option and depict your handheld’s menu
items as they would appear if you integrated your handheld with an enterprise
email account that uses the BlackBerry Enterprise Server or the BlackBerry
Desktop Redirector.
Depending on your Nextel service plan, some applications or services might not
be available on your handheld. In addition, the configuration for browsing web
pages might be different. This guide assumes that you have the ability to use all
the handheld’s applications or services.
20
BlackBerry Wireless Handheld
About this guide
You can set the locale and the date and time format on your handheld. The date
and time can be set to a 12-hour or 24-hour clock and the handheld status section
of the screen reflects the format that you select. The graphics in this guide use the
12-hour clock and the English (United States) locale.
Related resources
This Handheld User Guide is the correct guide for you if you have set up your
handheld using the procedures in the Getting Started Guide. This guide provides
complete information on your handheld’s keys and provides procedures for
using your handheld’s applications.
Additional documentation is available for your BlackBerry Wireless Handheld:
•
Getting Started Guide — This printed guide contains installation and setup
information for your handheld.
•
Quick Reference Card — This card provides shortcuts and tips for using your
handheld.
•
Desktop Software Online Help — Each tool in the desktop software offers online
Help. The Desktop Software Online Help consists of the ASCII Translator Online
Help, the Application Loader Online Help, the Backup and Restore Online Help, the
Desktop Manager Online Help, the Intellisync Online Help, the Netscape Address
Book Help, and the Frequently Asked Questions Online Help. To view procedures
for and information on the desktop software’s tools, in any active window,
click Help.
Integration with
enterprise email
account
•
If you have integrated your handheld with an enterprise email account,
that uses the BlackBerry Enterprise Server, the Desktop Software Online
Help also consists of the BlackBerry Wireless Synchronization Translator
Online Help and the Redirector Settings Online Help. If you have integrated
your handheld with a Microsoft Exchange email account that uses the
BlackBerry Enterprise Server or the BlackBerry Desktop Redirector, the
Desktop Redirector Online Help is available.
README.txt — This text file contains information about the features of this
software release. You can read this file at the end of the desktop software
installation. To read the file at a later time, open it from the directory in which
you installed the desktop software.
•
BlackBerry Web Client Online Help — If you have integrated your handheld with
an email account that uses the BlackBerry Web Client, you can configure your
email settings in the BlackBerry Web Client. For information on configuring
Handheld User Guide
21
About this guide
and using the BlackBerry Web Client, click Help in any BlackBerry Web
Client window.
•
22
Nextel Services Guide — This guide provides information on setting up the
BlackBerry Web Client and using exciting Nextel services. It also provides
other useful information for operating your handheld.
BlackBerry Wireless Handheld
Chapter 1
Getting to know
your handheld
This section provides information on the following topics:
•
Using the keyboard and trackwheel
•
Activating backlighting
•
Navigating applications
•
Configuring handheld options
•
Tips for using your handheld
Getting to know your handheld
BlackBerry 6510 Wireless Handheld
Using the keyboard and trackwheel
Your handheld’s keyboard provides access to the alphabetic characters. The
keyboard also features ten special keys: the Symbol key, the Backspace key, the
Enter key, the Space key, two Shift keys, the Alt key, the Escape button, a PTT™
(Push-to-Talk™) button, and a Power button. You can use the Power button to
activate backlighting and you can generate numbers, punctuation marks, and
special characters by pressing the Alt key in combination with the alphabetic
keys. The trackwheel helps you navigate, view, and select items on each screen.
To scroll through menu items or text, hold the Alt key and roll the trackwheel or
hold the Alt key and press the Back or Forward keys. To select applications and
menu options, click (press) the trackwheel.
The following table describes special keyboard and trackwheel combinations that
can help you navigate applications, type text, and configure options on your
handheld.
24
BlackBerry Wireless Handheld
Using the keyboard and trackwheel
Key
Function
Turning on and turning off the power; activating backlighting
• Press the Power button to turn on the handheld.
• When your handheld is on, press the Power button to activate
Power button
backlighting. Press it again to turn off backlighting. Backlighting
turns off automatically if you do not press any keys or roll the
trackwheel for 20 seconds.
• Hold the Power button to turn off the handheld.
Scrolling and selecting
• Roll the trackwheel to scroll through text lines, fields, and menu
items
• Click the trackwheel to open menus and select options.
Trackwheel
Push-to-Talk™
button
Speaking and listening during Nextel Direct Connect® calls
• During a Nextel Direct Connect call, press and hold the
Push-to-Talk™ (PTT™) button to speak to your contact. Release the
PTT button to listen to your contact.
Typing special characters
• When you are composing a message or typing text, hold a letter and
roll the trackwheel to scroll through other characters. When the
desired character, symbol, or mark appears, release the letter.
Character + roll
Typing Alt characters
• The Alt key activates the numbers and symbols that are above the
letters printed on the keys.
the Alt key
• Press the Alt key to affect the next character that you type.
• Hold the Alt key to affect all the characters that you type.
An A icon appears in the upper right corner of your screen when the
Alt key is activated.
Scrolling horizontally and vertically, and changing options
• Hold the Alt key and roll the trackwheel to move the cursor
horizontally across lines.
• Hold the Alt key and roll the trackwheel to scroll through field
Alt key + roll
options.
• On the Home screen, hold the Alt key and roll the trackwheel to
move the cursor vertically.
Handheld User Guide
25
Getting to know your handheld
Key
Function
Selecting text for cut, copy, and paste; hiding and moving icons on
the Home screen
• On any screen on which you can type text, hold the Alt key and click
the trackwheel to enter selection mode. Roll the trackwheel to select
the text.
Alt key + click
• On the Home screen, hold the Alt key and click the trackwheel to
view the menu. Click Move Icon or Hide Icon.
Scrolling horizontally and changing options
• Hold the Alt key and press the Back key to move the cursor
horizontally across lines.
• Hold the Alt key and press the Back key to scroll through field
Alt key + Back key
options.
• In the Calendar application, hold the Alt key and press the Back key
to move to the previous day, week, or month.
Scrolling horizontally; changing options
• Hold the Alt key and press the Forward key to move the cursor
horizontally across lines.
• Hold the Alt key and press the Forward key to scroll through field
Alt key + Forward
key
options.
• In the Calendar application, hold the Alt key and press the Forward
key to move to the next day, week, or month.
Capitalizing letters
• Press either Shift key to capitalize the next character that you type.
Left Shift key
• Hold either Shift key while you type to capitalize all letters.
• Hold a letter to capitalize it. This feature only works when Key Rate is
set to Slow or Fast on the Screen/Keyboard screen.
An up arrow icon appears in the upper right corner of your screen
when a Shift key is active.
Right Shift key
Activating CAP-lock
• Press the Alt key and the Right Shift key to activate capital
letter-lock mode. Any key that you press is capitalized.
Alt key + Right
Shift key
• Press a Shift key again to return to regular mode.
• Press the Alt key and the Right Shift key when you are connected to
a phone call to activate CAP-lock mode. Any key that you press
inserts the associated character.
An up arrow icon appears in the upper right corner of your screen
when CAP-lock mode is activated.
26
BlackBerry Wireless Handheld
Using the keyboard and trackwheel
Key
Left Shift key +
Alt key
Function
Activating NUM-lock
• Press the Left Shift key and the Alt key to activate number-lock
mode. Press a key to insert the character that appears above the
primary letter.
• Press the Alt key again to return to regular mode.
An N icon appears in the upper right corner of your screen when
NUM-lock mode is activated.
Selecting multiple items from a list
• Hold either Shift key and roll the trackwheel to select multiple items
from a list.
Shift key + roll
Inserting carriage returns; choosing selected items
• Press the Enter key to move your cursor to a new line.
• Press the Enter key to choose a selected item.
Enter key
Deleting characters
• Press the Backspace key to move the cursor backward and to delete
characters to the left of the cursor.
Backspace key
• With one or more characters selected, press the Backspace key to
delete only those characters.
Deleting characters
• Press the Alt key and the Backspace key to erase the selected
character.
Alt key +
Backspace key
• Continue pressing the Alt key and the Backspace key to erase
characters to the right of the cursor.
Exiting screens or menus
• Press the Escape button to close a menu or cancel an action.
• Press the Escape button to return to the Home screen.
• While you are connected to a phone call or a Nextel Direct Connect
call, hold the Escape button to end the call.
Escape button
(under trackwheel)
Handheld User Guide
27
Getting to know your handheld
Key
Function
Inserting a space; scrolling through field options
• Press the Space key to insert a space between characters while you
type.
• Press the Space key to insert the at sign (@) and periods in Email
Space key
fields.
• Press the Space key to scroll through field options.
Opening the symbols library for extra characters
• Press the Symbol key to open a symbols library, from which you can
Symbol key
insert symbols. In this dialog box, select a symbol by clicking the
trackwheel or pressing the letter under the desired symbol.
Activating backlighting
In low light conditions, you can increase the readability of the LCD screen and
keyboard by using the backlighting feature.
To activate backlighting, press the Power button. If you do not press any keys or
use the trackwheel for twenty seconds, the backlighting turns off automatically.
The handheld’s backlighting turns on automatically when you receive a phone
call.
To turn off the backlighting manually, press the Power button.
Navigating applications
The LCD screen provides access to your handheld’s applications. When you turn
on your handheld, the Home screen appears. The handheld status section at the
top of the screen displays various handheld status information, including the date
and time, the wireless coverage indicator, and the battery power indicator. The
handheld status section also appears on the screen when you are in the Alarm
application. The time and wireless coverage indicator appear on the screen when
you are in the Messages, Saved Messages, and Phone applications and when you
are on the Search Results screen.
On the Home screen, you can open each application. On each application screen,
you can view application menus. On some screens, you can change settings or
options.
28
BlackBerry Wireless Handheld
Navigating applications
To open applications
The application icons appear on the Home screen. To open an application, select
its icon and click the trackwheel. You can also press the Enter key to open a
selected application.
You can also press the underlined character in an application name to open the
application. To use shortcut keys, in the Phone application, on the General
Options screen, the Dial from Home Screen field must be set to No. Refer to
"Setting general phone options" on page 136 for more information.
Home screen - Messages icon
To navigate menus
Menus provide a list of available options or actions for the current application. To
open an application screen’s menu, click the trackwheel. The menu appears on the
right side of the screen.
Find screen menu - View item
To select a menu item, use the trackwheel to scroll to the item, and then click the
trackwheel. To close the menu, press the Escape button.
Handheld User Guide
29
Getting to know your handheld
To scroll through options
There are four ways to change the configurable options on your handheld. These
alternatives apply to all screens on which you can change settings, such as the
Date/Time, New Appointment, or Alarm screens.
•
Use the menu: With the cursor in an option field, click the trackwheel to view
the menu, and then click Change Option. A dialog box appears in which you
can scroll through your options. When you reach the option that you prefer,
click the trackwheel.
•
Use the Alt key + roll: Hold the Alt key and roll the trackwheel to scroll
through the options. Release the Alt key when you reach the preferred option.
•
Use the keyboard: You can press the letter or number that represents your
choice. For example, if you are in a time field, press the first number of the
hour that you want to specify.
•
Use the Space key: You can press the Space key to scroll through your
options. Release the Space key when the preferred option appears. This guide
uses the Space key method to describe how to set field options.
To use links
When you receive a message, your handheld recognizes phone numbers, Nextel
Direct Connect® Numbers, personal identification numbers (PINs), web site
addresses, and email addresses in the body of the message and converts them into
links. When you select an underlined link and click the trackwheel to view the
menu, you can choose to dial the phone number or Nextel Direct Connect
Number, browse the web page, or send an email or PIN message to your contact,
based on the link that you select.
Note: Depending on your Nextel service plan, you might not be able to open a web
page using links in your email messages. Contact Nextel Customer Care for more
information.
Handheld icons
Icons indicate Nextel wireless network coverage, battery power, and handheld
status, denote application screens, and provide navigational aid.
30
BlackBerry Wireless Handheld
Navigating applications
Application icons
Note: Depending on your Nextel service plan, some applications or services might not
be available on your handheld. As a result, some of the following icons might not
appear on the screen. Contact Nextel Customer Care for more information on available
services.
Icon
Description
Receive, read, reply to, compose, save, and delete email and PIN
messages. Receive, read, save, and delete SMS messages.
Messages
Store messages for future viewing.
Saved Messages
Locate messages.
Search Messages
Type and send email and PIN messages.
Compose
Phone
Address Book
Place and mute phone calls, put phone calls on hold, and initiate
three-way calls. Make notes while on calls. Place Nextel Direct Connect
calls.
Store your personal directory of contact information, such as addresses,
phone numbers, fax numbers, Nextel Direct Connect Numbers, and
email addresses. Use the search tool to locate a specific contact.
Manage appointments using Day, Agenda, Week, or Month view. Enable
wireless calendar synchronization.
Calendar
Add, edit, and delete tasks, and mark tasks as complete.
Tasks
Handheld User Guide
31
Getting to know your handheld
Icon
Description
Compose, edit, and delete notes and memos.
MemoPad
Perform basic mathematical operations and measurement conversions.
Calculator
Set the Alarm on your handheld to notify you at a specific time every day
or only on weekdays.
Alarm
Open a web page with news, weather, and game information. Browse
and save web pages, view web page addresses, and set options.
Nextel Online
Open a web page with support and account information.
nextel.com
BlackBerry
Browser
Profiles
Browse web pages and view web page addresses securely using your
corporate Mobile Data Service. Save web pages and set Browser options.
Customize how the handheld notifies you of email and PIN messages,
saved web pages, phone calls, appointments, alarms, SMS messages,
and Nextel Direct Connect calls and Call Alerts.
Set the password, customize AutoText, set the date and time, and
program the automatic on/off feature.
Options
Lock your keyboard to prevent accidentally typing characters.
Keyboard Lock
32
BlackBerry Wireless Handheld
Navigating applications
Icon
Description
Lock the handheld with a password security screen. The Keyboard Lock
icon changes to the Lock icon after you set a password.
Lock
/
Turn Wireless
On/Turn
Wireless Off
Turn Power Off
Turn off the handheld’s radio when it might interfere with other radio
communications, such as when you are on an airplane, or when you
prefer not to receive messages. You cannot place or answer phone calls
(except for emergency phone calls), place or answer Nextel Direct
Connect calls, send or receive messages, or browse web pages until you
turn on the radio again.
Turn off the handheld when you want to conserve battery power. All
queued messages are delivered to your handheld after you turn it on
again.
Handheld status icons
Icon
Description
battery power indicator
charging indicator
wireless coverage indicator
data is being sent
data is being received
Alt mode is active
Shift mode is active; Cap-lock mode is active
Num-lock mode is active
Handheld User Guide
33
Getting to know your handheld
Icon
Description
unread message waiting
Alarm is set
text telephone (TTY) is enabled
Network status icons
The capitalization of the letters that appear below the wireless coverage indicator
represents the level of your connection to the Nextel wireless network. When a
capital N appears, you can place and answer phone calls, and receive SMS
messages. When a capital X appears, you can place and receive Nextel Direct
Connect calls. When a capital T and L appear, you can send and receive email and
PIN messages, and browse web pages.
Icon
Description
You can send and receive email and PIN messages. You can also place
and answer phone calls and Nextel Direct Connect calls, browse web
pages, and receive SMS messages.
You can send and receive email and PIN messages. You can also place
and answer phone calls, browse web pages, and receive SMS
messages. You cannot place and answer Nextel Direct Connect calls.
You can place and answer phone calls and Nextel Direct Connect calls,
and receive SMS messages. You cannot send and receive email and
PIN messages, or browse web pages.
You can place and answer phone calls and receive SMS messages. You
cannot send and receive email and PIN messages, browse web pages,
or place and answer Nextel Direct Connect calls.
You can place and answer Nextel Direct Connect calls. You cannot
send and receive email and PIN messages, receive SMS messages,
place and answer phone calls, or browse web pages.
34
BlackBerry Wireless Handheld
Navigating applications
Icon
Description
Your handheld’s radio is turned on, but your handheld is not
registered with the Nextel wireless network. You cannot send and
receive email and PIN messages, receive SMS messages, place and
answer phone calls and Nextel Direct Connect calls, or browse web
pages.
You are roaming into a wireless network’s coverage area that is not
part of your home network, or your handheld is within an area of
wireless coverage, but it is not connected to the Nextel wireless
network. Contact Nextel Customer Care for more information.
You can place emergency phone calls only. You cannot send and
receive email and PIN messages, receive SMS messages, place and
answer Nextel Direct Connect calls, browse web pages, answer phone
calls, or place phone calls to non-emergency numbers.
You can continue to use the other handheld applications. Any
pending email or PIN messages are sent after you return to an area of
Nextel wireless coverage.
Your handheld is not in an area of wireless coverage. You cannot send
and receive email and PIN messages, receive SMS messages, place and
answer phone calls and Nextel Direct Connect calls, or browse web
pages. You can continue to use your handheld’s other applications.
Any pending messages are sent after you return to an area of Nextel
wireless coverage.
Navigational icons
Icon
Description
cursor position
more items are available above; scroll up with the trackwheel to view
them
more items are available below; scroll down with the trackwheel to
view them
Handheld User Guide
35
Getting to know your handheld
Configuring your handheld’s options
After you are familiar with your handheld, you should configure some of its basic
options. Refer to "Options" on page 217 for more information on selecting
notification profiles and setting the Auto On/Off feature.
Tips for using your handheld
• Press the first letter of an item in an options list or menu to move directly to that item.
• Press the Space key twice to insert a period when you are typing text (the letter following
the period is capitalized automatically).
• Type the first letters of the name, or the initials separated by a space, to find a specific
contact on the To or Find screens.
• Hold a letter to capitalize it.
• Press the Escape button to exit any menu, dialog box, or screen and to return to the active
application. On the main screen of any application, press the Escape button to return to the
Home screen.
• While you are connected to a phone call or Nextel Direct Connect call, on the Active Call
screen, hold the Escape button to end the call.
36
BlackBerry Wireless Handheld
Chapter 2
Email and PIN
messages
This section provides information on the following topics:
•
Message icons
•
Sending email and PIN messages
•
Setting message options
•
Inserting symbols
•
Formatting your messages
•
Using cut, copy, and paste
•
Using the Find feature
•
Adding attachments to messages
•
Customizing the auto signature
•
Receiving delivery confirmation
•
Reading email or PIN messages
•
Receiving long email messages
•
Managing attachments
•
Tips for email and PIN messages
Email and PIN messages
Message icons
These icons appear on the screen to indicate the status of pending, sent, and
received email and PIN messages.
Icon
Description
message is being sent
message is pending (will be sent later)
message was sent to the network
PIN message was delivered to the recipient’s handheld
draft of email or PIN message is saved (not sent)
unread message transmission error
message returned, message transmission error
unopened message
opened message
email message is filed
You can only file email messages if you have integrated your handheld
with an enterprise email account that uses the BlackBerry Enterprise
Server or the BlackBerry Desktop Redirector.
high importance
38
BlackBerry Wireless Handheld
Sending email and PIN messages
Sending email and PIN messages
After you activate your handheld, you can send and receive email and PIN
messages.
To send an email message
1.
On the Home screen, click the Compose icon. The To screen appears.
2.
Select a contact for which you have saved an email address and click the
trackwheel to view the menu. Click Email.
To screen menu - Email item
Note: If you are sending an email message to a contact with multiple email addresses,
you are prompted to select which address to use.
3.
In the Subject field, type a subject and press the Enter key. Type your
message.
Tip: To send the message from a specific service (for example, Desktop or Web Client),
scroll to the top of the message. In the Using field, press the Space key until the preferred
service appears. Any subsequent messages are also sent from this service.
4.
Click the trackwheel to view the menu. Click Send. You return to the
Messages screen.
If you are in an area of wireless coverage that is sufficient for sending email
messages, a check mark appears beside the message within a short period of time.
This icon indicates that your message was transmitted successfully. You can send
email messages if NXTL or NxTL and one or more bars appear with the wireless
coverage indicator in the handheld status section of the screen.
Handheld User Guide
39
Email and PIN messages
If you are not in an area of sufficient wireless coverage, you do not need to cancel
sending your email or PIN message. Your handheld sends the message
automatically when you return to an area with sufficient wireless coverage.
Refer to "Message icons" on page 38 for more information on the icons that appear
on the Messages screen.
Note: You can set your default service book on the Message Services screen. On the
Home screen, click the Options icon. The Options screen appears. Click Message
Services. Refer to "Message Services" on page 235 for more information. Refer to the
Getting Started Guide for more information on service books and how to use them on
your handheld.
To send a PIN message
A personal identification number (PIN) is a number that is used to identify each
handheld on the network. If you know the PIN of another person’s handheld, you
can add it to your Address Book and use it to send a PIN message directly to that
person.
Note: PIN messages are not routed through your existing email system. They do not
appear in your desktop email program.
Check the Status screen of the Options application to locate the PIN for your handheld.
To send a PIN message
1.
On the Home screen, click the Compose icon. The To screen appears.
2.
Select a contact for which you have saved a PIN and click the trackwheel to
view the menu. Click PIN.
To screen menu - PIN item
3.
40
In the Subject field, type a subject and press the Enter key. Type your
message.
BlackBerry Wireless Handheld
Sending email and PIN messages
4.
Click the trackwheel to view the menu. Click Send. You return to the
Messages screen.
If you are in an area of wireless coverage that is sufficient for sending PIN
messages, a check mark appears beside the message within a short period of time.
This icon indicates that your message was transmitted successfully. You can send
PIN messages if NXTL or NxTL and one or more bars appear with the wireless
coverage indicator in the handheld status section of the screen. A D appears with
the check mark when the message is delivered to your contact’s handheld.
If you are not in an area of sufficient wireless coverage, you do not need to cancel
sending your email or PIN message. Your handheld sends the message
automatically when you return to an area with sufficient wireless coverage.
Refer to "Message icons" on page 38 for more information on the icons that appear
on the Messages screen.
To send a message to several contacts at one
time
You can send a message to more than one recipient and choose whether the
recipients are addressed directly (To), carbon copied (CCed), or blind carbon
copied (BCCed).
1.
On the Home screen, click the Compose icon. The To screen appears.
2.
Select a contact and click the trackwheel to view the menu. Click a send
method (either email or PIN). For this example, click Email.
3.
While you are composing the message, click the trackwheel to view the menu.
Click Add To, Add Cc, or Add Bcc. For this example, click Add Cc. The Select
Address screen appears, listing your contacts.
To screen menu - Add Cc item
4.
Select a name and click the trackwheel to view the menu. Click Email.
Continue to add names until all desired recipients are added to the message.
Handheld User Guide
41
Email and PIN messages
Tip: To search for a contact quickly, type the first letters of your contact’s name.
5.
In the Subject field, type a subject and press the Enter key. Type your
message.
6.
Click the trackwheel to view the menu. Click Send.
Your message is sent, addressed as you have specified.
Note: By default, the send method that was selected for the first recipient is used for all
recipients.
If you are sending a message to more than one PIN, the check mark changes to a D
when the message is delivered to all the recipients’ handhelds.
To send a message to a one-time recipient
You can send a message without adding the recipient to your Address Book by
selecting the [Use Once] option.
1.
On the Home screen, click the Compose icon. The To screen appears.
2.
Select [Use Once] and click the trackwheel to view the menu. Click a send
method (either email or PIN). For this example, click Email. The One Time
Email screen appears.
3.
Type your contact’s email address. Click the trackwheel to view the menu.
Click Continue.
4.
Type a subject in the Subject field and press the Enter key. Type your
message.
5.
Click the trackwheel to view the menu. Click Send.
To screen menu - Email item
42
BlackBerry Wireless Handheld
Setting message options
You return to the Messages screen, and you can view the status of your sent
message.
To send a message using a link
Your handheld recognizes email addresses in the body of messages and converts
them into links. You can select an underlined link and use it to send a message.
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Select a received message that contains a link. Click the trackwheel to view
the menu. Click Open.
3.
Select the link to which you want to send a message. Click the trackwheel to
view the menu. Click a send method (either email or PIN). For this example,
click Email.
4.
Type a subject in the Subject field and press the Enter key. Type your
message.
5.
Click the trackwheel to view the menu. Click Send.
You return to the Messages screen, and you can view the status of your sent
message.
Note: Links can also appear in the other handheld applications. You can send messages
from any of those applications by following the procedure described above.
Setting message options
You can change the settings for all email or PIN messages or only for the one that
you are currently composing.
To set message options
You can customize the following message options for all email and PIN messages.
•
Display Time: Select whether you want the Messages screen to display
the time that the message is sent or received. By default, this option is set
to Yes.
Handheld User Guide
43
Email and PIN messages
•
Display Name: Select whether you want the Messages screen to display
the name of the sender or the recipient. By default, this option is set to
Yes.
•
Confirm Delete: Select whether you want to be prompted before
messages are deleted permanently. By default, this option is set to Yes.
•
Consider PIN Level 1: Select whether you want PIN messages to be
considered high priority. By default, this option is set to Yes.
•
Auto More: Select whether you want the next section of a long message to
be delivered to your handheld automatically. By default, this option is set
to Yes.
•
Delete On: Select whether you want email messages to be deleted from
your handheld only, deleted from both your handheld and the desktop, or
whether you want the handheld to prompt you during manual or
wireless email reconciliation. By default, this option is set to Mailbox &
Handheld.
Integration with
enterprise email
account
If you have integrated your handheld with an enterprise email account
that uses the BlackBerry Enterprise Server or the BlackBerry Desktop
Redirector, you can also set the Hide Filed Messages field. Select
whether you want the Messages screen to display filed email messages.
Note: If your handheld is enabled for wireless email reconciliation, you can also set the
Wireless Reconcile and Conflicts fields.
• Wireless Reconcile: Select whether you want to reconcile messages between your
desktop email program and your handheld automatically. By default, this option is set
to Yes.
• Conflicts: Select which location dominates if a message is moved or deleted on both
your handheld and your desktop. By default, this option is set to Mailbox Wins.
Refer to "Using wireless email reconciliation" on page 72 for more information.
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Click the trackwheel to view the menu. Click Options. The Message List
Options screen appears.
3.
In the fields that you want to set, press the Space key until the preferred
option appears.
44
BlackBerry Wireless Handheld
Setting message options
Message List Options screen - setting options
4.
Click the trackwheel to view the menu. Click Save.
You return to the Messages screen.
Tip: You can also change the message options on the Saved Messages screen.
To set current message options
Changes that you make to the current message options apply only to the message
that you are currently composing. They do not apply to all messages. Refer to "To
set message options" on page 43 for more information on customizing options for
all email and PIN messages.
1.
On the Home screen, click the Compose icon. The To screen appears.
2.
Select a contact and click the trackwheel to view the menu. Click a send
method (email or PIN). For this example, click Email.
3.
Click the trackwheel to view the menu. Click Options. The Current Message
Options screen appears.
4.
In the Importance field, press the Space key to change the importance level of
the message that you are composing. Select from Low, Normal, or High.
Current Message Options screen - setting options
5.
Click the trackwheel to view the menu. Click Save.
Handheld User Guide
45
Email and PIN messages
Note: If you send a message with high importance, an exclamation mark appears
beside the message on the Messages screen.
Inserting symbols
You can insert symbols into your messages from your handheld’s symbols
library.
To insert symbols
1.
On the Home screen, click the Compose icon. The To screen appears.
2.
Select a contact and click the trackwheel to view the menu. Click a send
method (email or PIN). For this example, click Email.
3.
While composing your message, press the Symbol key. A dialog box displays
the symbols that are available.
Composing a message - inserting symbols
4.
Select the symbol that you want to use.
5.
Click the trackwheel to insert the symbol in your message. (You can also press
the associated letter that appears under the symbol.)
The symbol is inserted in the message.
Tip: To insert symbols on the New Address, Edit Address, Search Messages, and New
AutoText screens, press the Symbol key.
To insert bullet characters into your messages, press the Symbol key. In the dialog box
that appears, press B.
To insert special characters
1.
46
On the Home screen, click the Compose icon. The To screen appears.
BlackBerry Wireless Handheld
Formatting your messages
2.
Select a contact and click the trackwheel to view the menu. Click a send
method (either email or PIN). For this example, click Email.
3.
While you are composing a message, hold a letter and roll the trackwheel to
scroll through the accents, symbols, or marks associated with that character.
When the preferred character appears, release the letter key.
Formatting your messages
Your handheld has features that can reduce your typing time. It also has an
AutoText feature that automatically replaces certain text that you type with
preprogrammed text.
Automatic capitalization
When you compose a message, you do not have to press a Shift key to capitalize
letters; your handheld has two methods of capitalizing letters.
•
When you type, the first letter that you type is capitalized automatically.
When you type a period followed by a space, the next letter that you type is
capitalized. Your handheld recognizes the beginning of a new sentence and
capitalizes the letter for you. If you do not want the letter that follows a period
to be capitalized, type the letter and then press the Backspace key. Type the
letter again.
•
If you want to capitalize any other letter, press and hold that letter until it is
capitalized. For this feature to work, you must set the Key Rate option on the
Screen/Keyboard screen to either Slow or Fast. Refer to "Screen/Keyboard" on
page 236 for more information.
Automatic punctuation
To insert a period automatically at the end of a sentence or word, press the Space
key twice. The next letter that you type is capitalized.
To insert a lowercase letter after a period, press the Backspace key and type the
letter again. The letter appears in lowercase.
Handheld User Guide
47
Email and PIN messages
Email and number fields
You can type an email address in an Email field without pressing the Alt key.
When you type an email address, instead of pressing the Alt key and L to insert
the at sign (@), press the Space key. When you press the Space key again, a period
is inserted.
You can type numbers in the Work, Home, Mobile, Pager, Fax, DCID, and PIN
fields without pressing the Alt key. To type a number in any of these fields, press
the associated character key. For example, to display the number 4, press S. You
can do this for all numbers, for parentheses, and for the -, +, * and . characters.
Note: You can only type numbers and hexadecimal characters in the PIN field.
Number lock
You can activate number-lock (NUM-lock) mode to type numbers without
pressing the Alt key. Press the Left Shift key and the Alt key. NUM-lock mode is
activated and you can type numbers on any screen. Press the Alt key to turn off
NUM-lock mode.
Using AutoText
The AutoText feature automatically replaces certain text that you type with
preprogrammed text. You can configure the default AutoText entries and add
new ones to meet your specific needs. You can use AutoText to automatically
perform the following actions:
•
compose frequently used phrases or messages with a few keystrokes
•
correct commonly misspelled words
•
replace abbreviations and acronyms with complete words
•
insert phrases in a message by typing only one keyword
•
insert punctuation and symbols in your message without using the Alt key or
the symbols library
Note: Several shortcuts are built into the AutoText feature for inserting macros in
messages. Refer to "To add a new AutoText entry using a macro" on page 50 for more
information.
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BlackBerry Wireless Handheld
Formatting your messages
AutoText example
1.
On the Home screen, click the Compose icon. The To screen appears.
2.
While you are composing your message, type the text hte. The text hte is a
default AutoText entry that tells your handheld to automatically replace that
text with the correctly spelled word the.
Composing a message - incorrect spelling
3.
Press the Space key. The correctly spelled word replaces the error.
Composing a message - AutoText-corrected spelling
To add a new AutoText entry
1.
On the Home screen, click the Options icon. The Options screen appears.
2.
Click AutoText. The AutoText screen displays a list of default AutoText
entries.
3.
Click the trackwheel to view the menu. Click New. The AutoText: New screen
appears.
4.
In the Replace field, type a keyword.
5.
In the With field, type the replacement text.
6.
In the Using field, press the Space key to select either SmartCase or Specified
Case.
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49
Email and PIN messages
Note: If you select SmartCase, the capitalization of the AutoText entry changes
depending on the context of the sentence in which it is used. For example, if the word
appears at the beginning of a sentence, it is capitalized automatically.
If you select Specified Case, the capitalization of the AutoText entry appears exactly as
you have typed it in the Replace field.
7.
The list of AutoText entries changes depending on the locale that you select
for your handheld. When you add new entries, you can set whether you want
them to be available in all locales or in a specific locale only. In the Locale
field, press the Space key to select the locale in which you want your new
AutoText entry to be available. The default is your handheld’s default locale.
Note: The locale that you set on this screen does not change the locale for your
handheld. You can change your default locale in the Options application, on the
Localization screen. Refer to "Localization" on page 234 for more information.
8.
Click the trackwheel to view the menu. Click Save.
AutoText: New screen menu - Save item
The new AutoText entry appears in the AutoText entries list, in alphabetical
order. When you use this AutoText entry in a message and press the Space key,
the corresponding text is inserted into your message.
To add a new AutoText entry using a macro
You can use AutoText macros to quickly type variable items such as the current
date and time, your handheld’s phone number and PIN, and owner information.
1.
On the Home screen, click the Options icon. The Options screen appears.
2.
Click AutoText. The AutoText screen displays a list of default AutoText
entries.
3.
Click the trackwheel to view the menu. Click New. The AutoText: New screen
appears.
50
BlackBerry Wireless Handheld
Formatting your messages
4.
In the Replace field, type a keyword. For this example, type a short form for
the date.
5.
In the With field, click the trackwheel to view the menu. Click Insert Macro.
The Insert Macro dialog box appears.
6.
Select one of the following macros: Short date, Long date, Short time, Long
time, Owner name, Owner info, Phone Number, Private ID, Handheld PIN,
Backspace, Delete, and %. For this example, click Short Date.
Adding an AutoText entry - Inserting a macro
7.
In the Using field, press the Space key to select either SmartCase or Specified
Case.
8.
In the Locale field, press the Space key to set the locale in which you want this
AutoText entry to be available.
9.
Click the trackwheel to view the menu. Click Save.
You can test your new entry by typing the keyword while composing a message.
The value for the macro is inserted in your message.
To perform an AutoText search
Instead of scrolling through your list of AutoText entries, you can perform a
search to find an entry quickly.
1.
On the Home screen, click the Options icon. The Options screen appears.
2.
Click AutoText. The AutoText screen displays a list of default AutoText
entries.
3.
Type the first letter, or first few letters, of the entry that you want to find. For
this example, type the letter t. The screen displays the word Find, followed by
the letter t.
4.
The AutoText screen displays the entries beginning with the letter t. Select the
preferred entry or type additional letters to further specify entries. Click the
trackwheel to edit or delete the entry.
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51
Email and PIN messages
To edit an AutoText entry
1.
On the Home screen, click the Options icon. The Options screen appears.
2.
Click AutoText. The AutoText screen displays a list of AutoText entries.
Select the entry that you want to edit.
3.
Click the trackwheel to view the menu. Click Edit. The AutoText: Edit screen
appears.
4.
Press the Alt key and roll the trackwheel to scroll horizontally while you edit
the text in the Replace and With fields.
5.
To edit the Using and Locale fields, press the Space key until the preferred
option appears.
6.
Click the trackwheel to view the menu. Click Save.
You return to the AutoText screen and you can view your changes.
Tip: To edit AutoText entries when you are composing a message, click the trackwheel
to view the menu. Click Edit AutoText.
You can also edit AutoText entries in the Backup and Restore tool of the desktop
software. Refer to the Backup and Restore Online Help for more information.
To delete an AutoText entry
If you do not want to keep an AutoText entry (either a default entry or an entry
that you have added), you can delete it.
1.
On the Home screen, click the Options icon. The Options screen appears.
2.
Click AutoText. The AutoText screen displays a list of default AutoText
entries. Select the entry that you want to delete.
3.
Click the trackwheel to view the menu. Click Delete. A dialog box prompts
you to confirm that you want to delete the entry. Click Delete.
You return to the AutoText screen and the entry is no longer listed.
Using cut, copy, and paste
You can cut, copy, and paste text in email and PIN messages, Address Book
entries, phone call notes, memos, appointments, notification profiles, web pages,
and tasks. You can also copy text from one application and paste it into another.
For example, you can copy the text from a memo and paste it into a message.
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BlackBerry Wireless Handheld
Using the Find feature
To cut and copy text in a message
1.
On the Home screen, click the Compose icon. The To screen appears.
2.
While you are composing a message, place your cursor beside the text that
you want to cut or copy.
3.
Hold the Alt key and click the trackwheel to enter selection mode. Roll the
trackwheel to select the lines of text that you want to cut or copy.
Tip: To select one character at a time, hold the Alt key or the Shift key while you roll the
trackwheel.
4.
Click the trackwheel to view the menu. Click Cut or Copy.
To paste text into a message
1.
On the Home screen, click the Compose icon. The To screen appears.
2.
While you are composing a message, place your cursor where you want to
paste the text.
3.
Click the trackwheel to view the menu. Click Paste.
Tip: To replace or delete existing text, hold the Alt key and click the trackwheel to enter
selection mode. Roll the trackwheel to select the text, and then start typing. The text
that you type replaces the characters that you have selected.
Using the Find feature
Your handheld’s Find feature locates specific words and numbers within sent and
received messages. You can use this feature in messages on the Messages, Saved
Messages, and Search Results screens.
The Find feature differs from the Search Messages application because the Search
Messages application enables you to specify search terms to locate specific
messages and phone call logs. The Find feature locates specific words and
numbers in an open message.
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53
Email and PIN messages
To use the Find feature in a sent or received
message
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Select an email or PIN message and click the trackwheel to view the menu.
Click Open.
3.
Scroll to the top of the message. Click the trackwheel to view the menu. Click
Find. The Search for dialog box appears.
Tip: The Find feature only locates a word or number that appears at or following your
cursor. To search the entire message, place your cursor at the top of the message.
Received email message menu - Find item
4.
Type a word or number that you want to locate within the message and click
the trackwheel. The cursor moves to the first occurrence of the word or
number that you specify.
5.
After you locate a specific word or number, you can search for that word or
number again. Click the trackwheel to view the menu. Click Find Next.
Received email message menu - Find Next item
The next occurrence of the word or number that you typed is selected.
Note: If the word or number is not found, the Not found dialog box appears.
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BlackBerry Wireless Handheld
Adding attachments to messages
Adding attachments to messages
You can send an Address Book entry to another handheld as an attachment to
your email or PIN message.
To attach Address Book entries
1.
On the Home screen, click the Compose icon. The To screen appears.
2.
Select an existing contact (or add a new one if necessary) and click the
trackwheel to view the menu. Click a send method (either email or PIN). For
this example, click Email.
3.
After you compose your message, click the trackwheel to view the menu.
Click Attach Address. The Attach screen appears, listing all of your contacts.
4.
Select a contact and click the trackwheel to view the menu. Click Continue.
You return to your message and the Address Book entry for the contact that
you selected is added to your message.
5.
Click the trackwheel to view the menu. Click Send.
Composing a message - Address Book attachment
Refer to “Adding addresses” on page 95 for information on how to add a new
Address Book entry.
Customizing the auto signature
You can specify an auto signature that is appended to all email messages that you
send from your handheld.
Integration with
enterprise email
account
You can customize your auto signature in the desktop software’s
Redirector Settings tool, on the General tab. Refer to the following
procedure for information on customizing your auto signature.
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55
Email and PIN messages
Integration with
new or ISP email
account
You can customize your auto signature in the BlackBerry Web Client.
Refer to the BlackBerry Web Client Online Help for more information.
To customize the auto signature
1.
In the BlackBerry Desktop Manager, double-click the Redirector Settings
icon. The Redirector Settings window appears.
2.
On the General tab, in the Auto signature section, click in the text box. Edit
this text to customize your auto signature.
3.
Click OK to return to the BlackBerry Desktop Manager.
Note: The auto signature is only appended to email messages; it is not appended to PIN
messages.
The auto signature does not appear while you are composing an email message on
your handheld; it is appended to your message when you send it.
To disable the auto signature, delete all text in the auto signature text box.
Receiving delivery confirmation
You can receive confirmation that an email message was delivered to another
person’s handheld.
Note: You can only receive delivery confirmation of your email messages if you have
integrated your handheld with an enterprise email account that uses the BlackBerry
Enterprise Server or the BlackBerry Desktop Redirector.
To receive delivery confirmation
1.
On the Home screen, click the Compose icon. The To screen appears.
2.
Select the recipient of your message and click the trackwheel to view the
menu. Click Email.
3.
In the Subject field, type <confirm>, followed by your subject line. To insert
angle brackets, press the Symbol key and insert them from the Symbols
dialog box.
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BlackBerry Wireless Handheld
Reading email or PIN messages
Composing a message - specifying delivery confirmation
4.
Type your message.
5.
Click the trackwheel to view the menu. Click Send.
After the message is delivered to the recipient’s handheld, you receive a new
message indicating that your sent message arrived.
Reading email or PIN messages
When you receive a new message, you receive visual notification in the handheld
status section of the screen, and any other notification, depending on how you
have configured your handheld’s notification profiles.
To read a message
1.
On the Home screen, click the Messages icon. The Messages screen appears.
Messages are listed in chronological order, grouped by date.
2.
Select a received email or PIN message and click the trackwheel to view the
menu. Click Open.
Received email message actions
After you read the email or PIN message, click the trackwheel to view the menu,
and then click one of the following menu items:
Mark Unopened: This action marks the current email or PIN message as
unopened. When you return to the Messages screen, the unopened icon is
displayed. Refer to "Marking messages as unopened" on page 79 for more
information.
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57
Email and PIN messages
File: This action files the current email message in a folder that you specify. If you
reconcile your email messages between your handheld and your desktop, email
messages that are filed on your handheld are moved to the corresponding
desktop folder. Refer to "Filing email messages" on page 70 for more information.
Integration with
enterprise email
account
You can only file messages if you have integrated your handheld with an
enterprise email account that uses the BlackBerry Enterprise Server or the
BlackBerry Desktop Redirector.
Save: This action saves the open email or PIN message. Messages that are saved
on your handheld are copied to the Saved Messages screen. Refer to "Saving
messages" on page 73 for more information.
Reply: This action sends a reply to the sender of the open email or PIN message
and includes the text of the original message as part of the reply. All of the
original message is sent, even if it was truncated on your handheld.
Forward: This action forwards the open email or PIN message to the contact(s)
that you specify. You can forward received email messages to a PIN address. You
can also forward received PIN messages to an email address. If an attachment is
included with the message, it is also forwarded. The original text of the message is
forwarded, along with any additional text that you type.
Reply to All: This action sends a reply to all recipients of the message and
includes the text of the original message as part of the reply.
Note: If you click the Reply or Reply to All menu items, but you do not want to include
the original text in your message, you can delete it. While you are composing your
reply, click the trackwheel to view the menu. Click Delete Original Text.
Integration with
enterprise email
account
If you reply to an email message using your handheld, the corresponding
message in your desktop email program is marked as opened and replied
to. If you forward a message, the corresponding message is marked as
opened and forwarded.
Delete: This action deletes the open email or PIN message. Refer to "Deleting
messages and call logs" on page 87 for more information.
More: This action requests the remaining portions of a long email message from
your desktop email program. This action is only available if the email message
text is greater than 2 KB.
More All: This action requests all the remaining sections of a long email message
from your desktop email program. It is available only if, on the Message List
Options screen, you set the Auto More field to No.
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BlackBerry Wireless Handheld
Reading email or PIN messages
Email: This action sends an email message to the sender or a recipient of the open
email or PIN message. This option is only available when your cursor is in the
From or To field of the open message and an email address for this contact is
saved in your Address Book.
PIN: This action sends a PIN message to the sender or a recipient of the open
email or PIN message. This option is only available when your cursor is in the
From or To field of the open message and a PIN for this contact is saved in your
Address Book.
Call: This action places a phone call to the sender or a recipient of the open email
or PIN message. This option is only available when your cursor is in the From or
To field of the open message and a phone number for this contact is saved in your
Address Book.
Alert: This option places a Nextel Direct Connect Call Alert to the sender or a
recipient of the open email or PIN message. This option is only available when
your cursor is in the From or To field of the open message and a Nextel Direct
Connect Number for this contact is saved in your Address Book.
Show Address: This action shows the full SMTP email address or PIN for the
recipient or sender. This option is only available when your cursor is in the From
or To field of the open email or PIN message with a person’s name showing as it
appears in an Address Book entry.
Show Name: This action shows the first and last name of the sender or the
recipient. This option is only available if your cursor is in the From or To field of
the open email or PIN message and the full SMTP email address or PIN for the
contact appears. The contact must be in your Address Book.
View Folder: This action shows the folder in which your email message is stored.
Integration with
enterprise email
account
The View Folder menu item is available only if you have integrated your
handheld with an enterprise email account that uses the BlackBerry
Enterprise Server or the BlackBerry Desktop Redirector, and you have
reconciled your email messages to transfer your desktop folders to your
handheld.
View Contact: This action shows the Address Book entry for the recipient or
sender. This option is only available if the contact is saved in your Address Book.
Add to Address Book: This action adds the contact information for the sender of
the email or PIN message to the Address Book. This option is only available if the
contact is not in your Address Book.
Previous Item: This action closes the current item and opens the previous item (if
a previous item exists).
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59
Email and PIN messages
Next Item: This action closes the current item and opens the next item (if a next
item exists).
Next Unopened Item: This action closes the current item and opens the next
unopened item (if an unopened item exists).
Receiving long email messages
Occasionally, an email message that you receive might be larger than the size that
the network can transmit to your handheld at one time. In this case, the maximum
amount of data is sent to your handheld and the rest remains at your desktop.
You can request more of a message manually or set your Message List Options so
that your handheld receives more of a message automatically when you finish
reading the delivered section.
Note: If you receive a PIN message that is larger than the size that the network can
transmit to your handheld, the message Original Message Truncated appears at the
end of the message. You cannot receive the rest of the PIN message.
To receive more of a message automatically
If you want the remaining sections of a long message to be requested and
delivered to your handheld automatically, on the Message List Options screen, set
the Auto More field to Yes. Refer to "Setting message options" on page 43 for
more information.
When the Auto More option is enabled, your handheld requests and receives
more of long messages automatically as you read through the delivered portion.
To request more of a message manually
You can request more or all of a long message manually, if, on the Message List
Options screen, you set the Auto More field to No.
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Open an email message. If the message is truncated, the message More
available appears at the end of the message, followed by the remaining
number of bytes to be sent.
3.
Click the trackwheel to view the menu. Select one of the following options:
•
60
To request another section of the message, click More.
BlackBerry Wireless Handheld
Managing attachments
•
To request the rest of the message, click More All.
Open email message menu - More item
If you are in an area of sufficient wireless coverage for receiving email messages,
and you selected More from the menu, the next section of the message is sent to
you. If you selected More All, the remaining part of the message is sent. It
appears at the end of the existing message.
Tip: You can return to the Messages screen while you are waiting for the rest of the
message. You are notified when your handheld receives the next part of the message
and the message is marked unopened on the Messages screen. Select the message and
open it by pressing the Enter key. Press G to resume reading the message where you
last stopped reading it.
Managing attachments
You might receive an email or PIN message on your handheld that contains an
attachment. You can view Address Book attachments that are sent from other
handhelds, and then add them to your Address Book.
Note: To use the attachment service, the following requirements must be met:
• If your handheld is integrated with an enterprise email account, your handheld must
be enabled on a BlackBerry Enterprise Server version 3.6 or later for Microsoft
Exchange or on a BlackBerry Enterprise Server version 2.2 or later for Lotus Domino.
• If you use the BlackBerry Web Client, Nextel must enable your handheld for the
attachment service.
Refer to "Opening attachments" on page 171 for more information on viewing file
attachments.
To open Address Book attachments
If you have received an email or PIN message with an Address Book attachment,
you can view the attachment and add the entry to your handheld’s Address Book.
1.
On the Home screen, click the Messages icon. The Messages screen appears.
Handheld User Guide
61
Email and PIN messages
2.
Open a received message. The number of Address Book attachments appears
at the top of the message. Scroll to the end of the message; the name of the
Address Book attachment appears beside a book icon.
Open email message with Address Book attachment
3.
With your cursor in the name of the Address Book attachment, click the
trackwheel to view the menu. Click View Attachment. A virtual business
card appears listing contact information.
4.
Click the trackwheel to view the menu. Select one of the following options:
5.
•
If the contact is not in your Address Book, click Add to Address Book.
•
If the contact is already in your Address Book, but you want to update the
information, click Update Address.
The attachment is added to your Address Book and you return to the open
attachment. Click the trackwheel to view the menu. Click Close.
You return to the open message.
To forward messages with file attachments
If you receive an email message on your handheld that has a file attached to it,
you can forward the message.
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Open a received email message. The number of file attachments appears at
the top of the message. Scroll to the end of the message; the name and size of
the file attachment appear.
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BlackBerry Wireless Handheld
Tips for email and PIN messages
Received email message with file attachment
3.
Click the trackwheel to view the menu. Click Forward. The Select Address
screen appears.
4.
Select a recipient and click the trackwheel to view the menu. Click Email.
Type any additional text that you want to add to the message. Your message
includes the file attachment.
5.
Click the trackwheel to view the menu. Click Send.
You return to the Messages screen, and you can view the status of the sent email
message.
Tips for email and PIN messages
Composing messages
• Press C to compose a new message in the Messages or Saved Messages applications.
• Press the Alt key and roll the trackwheel to scroll horizontally in any application in which you
can type or view text.
• Press the Space key to insert the at sign (@) and period characters in an Email field.
• Press the Space key twice to insert a period when you are typing text (the letter that follows
the period is capitalized automatically).
• Type the first letters of the name, or the initials separated by a space, to find a specific contact
on the To screen.
• Hold a letter to capitalize it (you must have Key Rate enabled).
• When you are typing text or composing a message, hold a letter and roll the trackwheel to
scroll through other characters. When the preferred character appears, release the letter.
• Press the Alt key and the Right Shift key to turn on CAP-lock mode. Press a Shift key to turn it
off.
• Press the Left Shift key and the Alt key to turn on NUM-lock mode. Press the Alt key to turn it
off.
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63
Email and PIN messages
Using cut, copy, and paste
• Press the Alt key and click the trackwheel to enter selection mode.
• Hold a Shift key and roll the trackwheel to select the next character. Roll the trackwheel to
select the line of text.
• In selection mode, press the Alt key and click the trackwheel to copy the selected text or
character.
• In selection mode, press the Backspace key to delete the selected text or character.
• Press the Escape button to exit selection mode.
• Press a Shift key and the Backspace key to cut the selected text or character.
• Press a Shift key and click the trackwheel to paste the selected text or character.
Reading messages
• To open messages quickly, on the Messages screen, press the Enter key or double-click the
trackwheel.
• Hold the Alt key and roll the trackwheel to move up or down a page in the Messages
application.
• Press the Enter key to move down a page in an open message. Press the Alt key and the
Enter key to move up a page.
• Press T to go to the top of a list or received message.
• Press B to go to the bottom of a list or received message.
• Press the Space key in the body of a received message, or on the Messages screen, to move
down a page. Press a Shift key and the Space key to move up a page.
• Press G to return to the last cursor position in a message.
• Press N to go to the next date on the Messages screen.
• Press P to go to the previous date on the Messages screen.
• Press U to go to the next unread message on the Messages screen.
• Press R in an open message or on the Messages screen to reply to the sender.
• Press L in an open message or on the Messages screen to reply to all recipients.
• Press F in an open message or on the Messages screen to forward the message.
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BlackBerry Wireless Handheld
Chapter 3
Receiving SMS
messages
This section provides information on the following topics:
•
Message icons
•
Before you begin
•
Receiving an SMS message
•
Setting SMS options
•
Reading SMS messages
•
Tips for reading SMS messages
Receiving SMS messages
Message icons
These icons appear on the screen to indicate the status of SMS messages.
Icon
Description
unopened message
opened message
Setting SMS options
You can set whether you want SMS messages to be saved on your SIM card. Refer
to "SMS" on page 240 for more information.
Reading SMS messages
After you activate your handheld, and if you are in an area of sufficient wireless
coverage, you can receive SMS messages that are up to 140 characters long from
Nextel. An SMS-compatible number is a phone number (Work, Home, Mobile, or
Pager) that has SMS capabilities.
Tip: You can locate your handheld’s SMS-compatible phone number on the Subscriber
Identity Module (SIM) card screen. If a phone number does not appear on this screen,
contact Nextel Customer Care.
When you receive a new SMS message, your handheld displays notification on
the Home screen, and provides other notification, depending on how you have
configured your handheld’s notification profiles.
To read an SMS message
1.
On the Home screen, click the Messages icon. The Messages screen appears.
Messages are listed in chronological order, grouped by date.
2.
Select a received SMS message and click the trackwheel to view the menu.
Click Open.
The new message appears on your screen.
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BlackBerry Wireless Handheld
Tips for reading SMS messages
Received SMS messages options
After you read the SMS message, click the trackwheel to view the menu. Click one
of the following menu items:
Mark Unopened: This action marks the current SMS message as unopened. When
you return to the Messages screen, the unopened icon is displayed. Refer to
"Marking messages as unopened" on page 79 for more information.
Save Message: This option saves the open SMS message. As with email and PIN
messages, SMS messages that are saved on the handheld are copied to the Saved
Messages screen. Refer to "Saving messages" on page 73 for more information.
Delete: This option deletes the open SMS message. Refer to "Deleting messages
and call logs" on page 87 for more information on deleting messages.
Previous Item: This option closes the current item and opens the previous item (if
a previous item exists).
Next Item: This option closes the current item and opens the next item (if a next
item exists).
Next Unopened Item: This option closes the current item and opens the next
unopened item (if an unopened item exists).
Tips for reading SMS messages
• To open messages quickly, on the Messages screen, press the Enter key or double-click the
trackwheel.
• Hold the Alt key and roll the trackwheel to move up or down a page on the Messages screen.
• Press the Enter key to move down a page in an open message. Press the Alt key + the Enter
key to move up a page.
• Press T to go to the top of the message list.
• Press B to go to the bottom of the message list.
• Press N to go to the next date on the Messages screen.
• Press P to go to the previous date on the Messages screen.
• Press U to go to the next unread item on the Messages screen.
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Receiving SMS messages
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BlackBerry Wireless Handheld
Chapter 4
Managing
messages and
call logs
This section provides information on the following topics:
•
Filing email messages
•
Using wireless email reconciliation
•
Saving messages
•
Editing messages
•
Resending messages
•
Marking messages as opened
•
Marking messages as unopened
•
Searching messages and phone call logs
•
Managing calls on the Messages screen
•
Deleting messages and call logs
•
Tips for managing messages and call logs
Note: Some of the following procedures apply to email messages
only.
Depending on your Nextel service plan, the Phone application
might not be available on your handheld. Contact Nextel Customer
Care for more information on available services.
Managing messages and call logs
Filing email messages
After you install the desktop software and reconcile your email messages, you can
file email messages into folders. Refer to the Intellisync Online Help for more
information on manual email reconciliation.
The first time that you reconcile your email messages between your handheld and
your desktop, the names and structure of the folders in your desktop email
program are imported to your handheld. When you file an email message on your
handheld and reconcile with your desktop, the message is moved and filed as you
have specified.
Note: You can only file email messages if you have integrated your handheld with an
enterprise email account that uses the BlackBerry Enterprise Server or the BlackBerry
Desktop Redirector. Refer to the Getting Started Guide for more information on your
integration options.
If you enable wireless email reconciliation, the names and structure of the folders
in your desktop email program are imported to your handheld automatically.
When you file messages on your handheld, the messages on your desktop are also
filed. Refer to "Using wireless email reconciliation" on page 72 for more
information.
Note: You cannot file PIN messages.
You cannot create a new folder on your handheld. If you want a new folder on your
handheld, you must create it in your desktop email program, and then reconcile your
email messages to transfer the new folder to your handheld.
Integration with If you are a Microsoft Exchange user, and you set up personal folder email
enterprise email reconciliation, you must reconcile your personal folders manually, even if
you have enabled wireless email reconciliation on your handheld. Refer to
account
the Intellisync Online Help for more information on configuring email
reconciliation and reconciling email messages.
To file an email message
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Select the email message that you want to file and click the trackwheel to view
the menu. Click File. The Select Folder screen appears.
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BlackBerry Wireless Handheld
Filing email messages
Messages screen menu - File item
3.
Select the folder in which you want to store the message. To expand the
folders that appear on the Select Folder screen, select a folder that has a plus
sign (+) beside it, click the trackwheel to view the menu, and click Expand.
Tip: To collapse folders, select a folder with a minus sign (-) beside it, click the
trackwheel to view the menu, and then click Collapse.
4.
Click the trackwheel to view the menu. Click File.
Select Folder screen menu - File item
You return to the Messages screen.
Tip: You can also file an open message. While you are reading a message, click the
trackwheel to view the menu. Click File.
If you do not want to show filed messages in the Messages application, on the Message
List Options screen, set the Hide Filed Messages option to Yes. To locate your filed
email message, you must perform a search. Refer to "Searching in folders" on page 82
for more information.
When a message arrives at your handheld, it appears in the Inbox folder. If you file an
email message but want to remove it from the folder in which you have filed it, file the
message in the Inbox folder.
Filed messages are stored in your handheld’s memory. If your handheld is low on
memory space, delete any unnecessary filed messages. If you have enabled wireless
email reconciliation, however, messages that you delete on your handheld are also
deleted from your desktop.
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Managing messages and call logs
Using wireless email reconciliation
You can use wireless email reconciliation to automatically reconcile messages
between your desktop email program and your handheld. If you enable wireless
email reconciliation, any message that you file or delete on your handheld is also
filed or deleted on your desktop and likewise, messages that are filed or deleted
on the desktop are also changed on the handheld.
Microsoft
Exchange
Read and unread messages are also reconciled between your desktop and
handheld if your handheld is enabled for wireless email reconciliation on a
BlackBerry Enterprise Server version 3.6 or later for Microsoft Exchange.
Note: To use wireless email reconciliation, one of the following requirements must be
met:
• If your handheld is integrated with an enterprise email account, your handheld must
be enabled for wireless email reconciliation on a BlackBerry Enterprise Server version
3.6 or later for Microsoft Exchange or on a BlackBerry Enterprise Server version 2.2 or
later for Lotus Domino.
• If you use the BlackBerry Web Client, Nextel must enable your handheld for wireless
email reconciliation.
Contact Nextel Customer Care for more information on whether you can use wireless
email reconciliation.
To enable wireless email reconciliation
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Click the trackwheel to view the menu and click Options. The Message List
Options screen appears.
3.
In the Wireless Reconcile field, press the Space key until Yes appears.
4.
In the Conflicts field, set which location should dominate if a message has
been moved or deleted from both your handheld and your desktop. Press the
Space key until the preferred option appears.
5.
Click the trackwheel to view the menu. Click Save.
Your messages are filed or deleted automatically over the wireless network.
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BlackBerry Wireless Handheld
Saving messages
To reconcile email messages from your
handheld
If you have enabled wireless email reconciliation, changes made to messages on
your handheld are reflected on your desktop within a short period of time. If
there are pending changes on your handheld that you want to reconcile, you can
reconcile the email messages from your handheld manually.
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Click the trackwheel to view the menu. Click Reconcile Now.
Your handheld reconciles them between your handheld and desktop email
program.
Saving messages
You can save messages that you want to keep for future reference. If your
handheld must delete messages to free memory, it does not delete saved
messages.
Note: You cannot save phone call logs in the Saved Messages application. If you want to
keep the details of a particular phone call, edit the notes that are associated with the
phone call and forward them to the email address that is associated with your
handheld. You can save that email message to keep the details of the phone call. You
cannot save Nextel Direct Connect call logs in the Saved Messages application.
To save a message
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Select a message and click the trackwheel to view the menu. Click Open.
3.
In the open message, click the trackwheel to view the menu. Click Save. A
Marking item as saved dialog box appears briefly on the screen. The message
is copied in the Saved Messages application but also remains on the Messages
screen.
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Managing messages and call logs
Open message - Marking item as saved dialog box
4.
Click the trackwheel to view the menu. Click Close. The Messages screen
appears. Press the Escape button to return to the Home screen.
5.
Click the Saved Messages icon. The Saved screen displays a copy of the
message. The original message remains on the Messages screen.
Saved Messages screen - saved message
After the message is saved, you can delete the message from the Messages screen.
Refer to "Deleting messages and call logs" on page 87 for more information on
deleting messages.
To remove messages from the Saved
Messages screen
If you want to delete a saved message, you must delete it from the Saved
Messages screen.
Warning: If you delete a message from the Messages screen and from the Saved
Messages screen, the message no longer appears anywhere on your handheld.
1.
On the Home screen, click the Saved Messages icon. The Saved Messages
screen appears.
2.
Select a saved message and click the trackwheel to view the menu. Click
Delete.
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BlackBerry Wireless Handheld
Editing messages
3.
A dialog box appears prompting you to confirm that you want to delete the
message. Click Delete.
You return to the Saved Messages screen, and the message is no longer listed.
Integration with
enterprise email
account
If you have integrated your handheld with an enterprise email account
that uses the BlackBerry Enterprise Server, and your handheld has
wireless email reconciliation enabled, email messages that are deleted
from your handheld are also deleted from your desktop email program. If
you enable this feature, saved messages that you delete from your
handheld are also deleted from your desktop during wireless email
reconciliation.
To save a draft of an email or PIN message
You might want to save an email or PIN message that you have not yet finished
composing, so that you can complete and send it later.
Note: When you save a draft of an email or PIN message, the message appears on the
Messages screen only. It does not appear on the Saved Messages screen. If your
handheld deletes old messages to free memory space, it might delete drafts.
1.
On the Home screen, click the Compose icon. The To screen appears.
2.
While you are composing an email or PIN message, click the trackwheel to
view the menu and click Save Draft. The Messages screen appears.
Composing a message menu - Save Draft item
An icon beside the email or PIN message indicates that the message is saved but
has not been sent. Open the message to resume composing it. You can save, send,
or delete the message.
Editing messages
After you send an email or PIN message, you can edit its text and add or change a
recipient, and then send it again.
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To edit an email or PIN message
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Select a sent email or PIN message that you want to edit and click the
trackwheel to view the menu. Click Open.
3.
In the open message, click the trackwheel to view the menu. Click Edit. The
text of the message appears.
Opened message menu - Edit item
4.
Edit the message. Click the trackwheel to view the menu. Click Send.
You return to the Messages screen.
Tip: You can use your handheld’s cut, copy, and paste feature when you edit messages.
Refer to "Using cut, copy, and paste" on page 52 for more information.
To change the recipient of an email or PIN
message
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Select a sent message for which you want to change the recipient and click the
trackwheel to view the menu. For this example, select a sent email message
and click Open.
3.
In the open message, click the trackwheel to view the menu. Click Edit. The
text of the message appears.
4.
In the To field, select the recipient of the message. Click the trackwheel to
view the menu and click Change Address. The Select Address screen
appears.
5.
Select the new recipient of the message and click the trackwheel to view the
menu. Click Email.
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BlackBerry Wireless Handheld
Resending messages
6.
Make any additional changes to the message and click the trackwheel to view
the menu. Click Send.
You return to the Messages screen and the edited message is sent to the new
recipient.
Note: You can also change the address of a message when you are composing it. In the
message, scroll to the To field to select the recipient of the message. Click the
trackwheel to view the menu and click Change Address. Select the new recipient and
click the trackwheel to view the menu. Click the send method (email or PIN).
If you want to change the recipient of a message after you have sent it, you must use
the same send method as you used for the original message.
Resending messages
If, for some reason, your PIN or email message is not sent properly on the first
attempt, you can resend the message.
Note: If you want to resend an email message because of a failed transmission, scroll to
the top of the original message to determine why it was not sent properly. Refer to
"Message status field error messages" on page 263 for more information.
To resend a message
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Select the sent message that you want to resend and click the trackwheel to
view the menu. Click Open. The text of the message appears.
3.
Click the trackwheel to view the menu and click Resend.
Sent message menu - Resend item
When you resend a message that was sent successfully on the first attempt, a copy
of the original message is sent and the original message remains on the Messages
screen.
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When you resend a message that was not sent successfully on the first attempt,
the original message is sent again.
Marking messages as opened
If you have many email, PIN, or SMS messages that you have not read on your
handheld but you have read them on your desktop, you might want to mark them
as opened.
Note: You cannot mark placed or received phone calls on the Messages screen as
opened. You can mark missed phone calls as opened.
To mark a message as opened
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Select an unopened message and click the trackwheel to view the menu. Click
Mark Opened.
Messages screen menu - Mark Opened item
The message is marked as opened.
To mark all messages as opened
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Select a date field. Click the trackwheel to view the menu and click Mark
Prior Opened.
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BlackBerry Wireless Handheld
Marking messages as unopened
Messages screen menu - Mark Prior Opened item
All messages in the list prior to the date that you select are marked as opened.
Marking messages as unopened
You can mark email, PIN, or SMS messages on your handheld as unopened. This
is helpful if you have opened an important message and would like to remind
yourself to reread and respond to the message at a later time.
Note: You cannot mark placed or received phone calls on the Messages screen as
unopened. You can mark missed phone calls as unopened.
Integration with
enterprise email
account
If your handheld is enabled for wireless email reconciliation on BlackBerry
Enterprise Server version 3.6 or later for Microsoft Exchange and you
mark messages as opened, the messages are also marked as opened on
your desktop. Refer to "Using wireless email reconciliation" on page 72
for more information.
To mark a message as unopened
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Select an opened message and click the trackwheel to view the menu. Click
Mark Unopened.
Messages screen menu - Mark Unopened item
The message is marked as unopened.
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Managing messages and call logs
Searching messages and phone call logs
Use your handheld’s Search Messages application to locate specific messages,
phone call logs, and Nextel Direct Connect call logs that are stored on your
handheld. You can specify and save the terms of several searches and use them at
any time, or you can perform a one-time search. There are several default searches
preprogrammed on your handheld.
Tip: You can also search for messages on the Messages and Saved Messages screens.
You do not need to complete all the fields on the Search Messages screen. The more
fields that you complete, the narrower the search is.
When you search for filed messages, your handheld searches only the messages on
your handheld. It does not search the messages on your desktop.
Integration with
enterprise email
account
You can only search for the email messages that you have saved in
folders if you have integrated your handheld with an enterprise email
account that uses the BlackBerry Enterprise Server or the BlackBerry
Desktop Redirector. Refer to the Getting Started Guide for more
information on your integration options.
You must reconcile your email messages using your desktop software
before the names and structures of the folders in your desktop email
program are imported to your handheld. Refer to the Intellisync Online Help
for more information on reconciling email messages manually. Refer to
"Using wireless email reconciliation" on page 72 for more information on
reconciling email messages over the Nextel wireless network.
To perform a search
1.
On the Home screen, click the Search Messages icon. The Search screen
appears.
2.
In the Name field, type a name, email address, PIN, phone number, or Nextel
Direct Connect Number.
Tip: In the Search Messages application, you can retrieve a name that is stored in your
Address Book instead of typing it. With your cursor in the Name field, click the
trackwheel to view the menu. Click Select Name. On the Select Address screen, select
the name for which you want to search. Click the trackwheel to view the menu and click
Continue. You return to the Search screen and the name that you selected appears in
the Name field.
3.
80
In the In field, press the Space key to select the field in which the name you
have typed should appear.
BlackBerry Wireless Handheld
Searching messages and phone call logs
4.
In the Subject field, type the keywords that you want to find. When you type
text in this field, the Search Messages application searches for phrases that
contain these characters in the subject line of email and PIN messages.
5.
In the Message field, type the keywords that you want to find. When you type
text in this field, the Search Messages application searches for phrases that
contain these characters in the body of email, PIN, SMS messages, or phone
call notes.
Search screen - specifying keywords
Integration with
enterprise email
account
If you are searching for email messages, select the folder in which you
want to search. The default is All Folders, but you can select a specific
folder. In the Folder field, press the Space key. The Select Folder screen
appears, listing the structure of your folders. Select the folder in which
you want to search and click the trackwheel to view the menu. Click
Select Folder. Refer to "Searching in folders" on page 82 for more
information on navigating and searching in folders.
Select Folder screen - selecting a folder
6.
In the Show and Type fields, press the Space key until the preferred option
appears.
Tip: In the Show field, select Sent and Received to display all messages, phone call
logs, and Nextel Direct Connect call logs that meet the search criteria.
7.
After you set the terms of your search, click the trackwheel to view the menu.
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Managing messages and call logs
•
To perform a one-time search without saving any of the terms that you
have specified, click Search.
•
To save the terms of your search, click Save. The Save Search screen
appears. In the Title field, type a name for this set of search terms. In the
Shortcut Key field, type a shortcut key for this search. Click the
trackwheel to view the menu. Click Save.
Save Search screen menu - Save item
The results of your search are displayed on the Search Results screen. If you save
your search, the name of your search appears in the handheld status section of the
screen.
Note: After you save a search and specify a shortcut key, you can press the Alt key and
the shortcut key to perform the search on the Messages or the Saved Messages screens.
To clear a field, click the trackwheel to view the menu. Click Clear Field. If you want to
clear all the fields, click the trackwheel to view the menu. Click New. The fields on the
Search screen are reset to the default values.
After you perform a search, you can delete messages and phone call logs from the
Search Results screen. The messages and phone call logs are also deleted from the
Messages screen.
Searching in folders
The following tips can help you navigate and search your folders when you
specify search terms for email messages.
•
Selecting a very specific folder limits the scope of your search. If you search a
low-level folder and do not find any email messages with your search terms,
return to a higher-level folder and select a less-specific folder to search.
•
If you select a folder for your search but want to return to searching in All
Folders, in the Folder field, click the trackwheel to view the menu. Click All
Folders.
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BlackBerry Wireless Handheld
Searching messages and phone call logs
To recall a search
1.
On the Home screen, click the Search Messages icon. The Search screen
appears.
2.
Click the trackwheel to view the menu and click Recall. Your saved searches
are listed.
3.
To view the terms of the search, click the trackwheel to view the menu and
click Select Search.
The terms of your search are displayed on the Search screen.
Tip: You can quickly recall the terms of your last search. On the Search screen, click the
trackwheel to view the menu and then click Last. The terms of the last search that you
performed are displayed on the screen.
To edit a search
1.
On the Home screen, click the Search Messages icon. The Search screen
appears.
2.
Click the trackwheel to view the menu. Click Recall. Your saved searches are
listed.
3.
Select the search that you want to edit. Click the trackwheel to view the menu
and click Edit Search. The Save Search screen appears.
Search screen menu - Edit Search item
4.
Edit the search criteria.
5.
Click the trackwheel to view the menu. Click Save.
The results of your search are displayed on the Search Results screen.
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Managing messages and call logs
To edit a search once
1.
On the Home screen, click the Search Messages icon. The Search screen
appears.
2.
Click the trackwheel to view the menu. Click Recall. Your saved searches are
listed.
3.
Select the search that you want to change. Click the trackwheel to view the
menu. Click Select Search. The details of the search are displayed.
Search screen menu - Select Search item
4.
Edit the search criteria. Click the trackwheel to view the menu.
•
If you do not want to save the changes, click Search.
•
If you want to save your changes, click Save. The Save Search screen
appears. Type a title and a shortcut key for your search. Click the
trackwheel to view the menu and click Save.
To delete a search
1.
On the Home screen, click the Search Messages icon. The Search screen
appears.
2.
Click the trackwheel to view the menu. Click Recall. Your saved searches are
listed.
3.
Select the search that you want to delete. Click the trackwheel to view the
menu. Click Delete Search. A dialog box prompts you to confirm the
deletion.
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BlackBerry Wireless Handheld
Searching messages and phone call logs
Search screen menu - Delete Search item
4.
Click Delete.
You return to the Search screen and the search is no longer listed.
To search for a sender or recipient
When you select an email or PIN message on the Messages screen, you can search
for all the messages that relate to the sender or recipient of the message. This
feature is helpful if you want to search for all messages that were either sent to or
received from a particular person.
Note: Phone call logs are not listed as part of the sender or recipient search.
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Select a message from a sender or recipient for whom you want to search. For
this example, to search for all messages that relate to a particular sender,
select a received message and click the trackwheel to view the menu. Click
Search Sender.
Messages screen menu - Search Sender item
Note: To search for all messages that relate to a particular recipient, select a sent
message and click the trackwheel to view the menu. Click Search Recipient.
The Search Results screen displays all messages that have been received from that
sender.
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Managing messages and call logs
To search email and PIN messages by subject
You can view all email and PIN messages that relate to the Subject field of a
message. You can then file, delete, save the messages, or mark them as unopened.
Note: You cannot search by subject for phone calls, Nextel Direct Connect calls, or SMS
messages.
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Select an email or PIN message that has a subject for which you want to
search. Click the trackwheel to view the menu. Click Search Subject.
Messages screen menu - Search Subject item
All email or PIN messages with that subject appear, including sent messages,
replies, and forwarded messages.
Managing calls on the Messages screen
You can set whether you want your phone calls and Nextel Direct Connect calls to
be logged on the Messages screen. Each call is saved on this screen with the date,
time, length of the call, the name of the caller or recipient, and any associated call
notes. Managing phone calls and Nextel Direct Connect calls on your Messages
screen is similar to managing email, PIN, and SMS messages.
Note: You can customize the Phone application so that your phone calls and Nextel
Direct Connect calls are not logged on the Messages screen. Refer to "Customizing call
logging" on page 133 for more information on setting call logging.
To place phone calls from the Messages
application
You can place a phone call from the Messages application.
1.
86
On the Home screen, click the Messages icon. The Messages screen appears.
BlackBerry Wireless Handheld
Deleting messages and call logs
2.
Click the trackwheel to view the menu and click Place Call. The Select
Address screen appears.
3.
Select the contact that you want to call and click the trackwheel to view the
menu. Click Call.
Note: If you have saved more than one phone number for a contact, you are prompted
to select the number that you want to call.
The Active Call screen appears and your handheld dials the phone number of the
contact that you selected.
Tip: To end a call, click the trackwheel to view the menu and click End Call. You can also
hold the Escape button.
To view call logs on the Messages screen
You can open and view the call log for any received or placed phone call or Nextel
Direct Connect call.
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Select a placed or received phone call or Nextel Direct Connect call and click
the trackwheel to view the menu. Click Open. The View Call Log screen
appears. The details for the call are listed.
Note: In the View Call Log window, you can send an email or PIN message, forward the
call log, place a phone call or Nextel Direct Connect Call Alert, or edit the phone call
notes. You can also view the contact’s Address Book information or view the entire
Address Book. On the View Call Log screen, click the trackwheel to view the menu. Click
the appropriate menu item.
Deleting messages and call logs
Although your handheld has ample memory space for storing messages and call
logs, you should delete unnecessary items to manage your list more efficiently. If
your handheld’s memory is full and you receive new messages, phone calls, or
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Nextel Direct Connect calls, your handheld deletes the oldest messages and call
logs on the Messages screen to accommodate new ones; saved messages are not
deleted.
Integration with
enterprise email
account
If you have integrated your handheld with an enterprise email account
that uses the BlackBerry Enterprise Server, and you have enabled wireless
email reconciliation, any messages that you delete on your handheld are
also deleted on your desktop. Refer to "Using wireless email
reconciliation" on page 72 for more information on enabling this feature.
To delete a message or call log
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Select the message or call log that you want to delete and click the trackwheel
to view the menu. Click Delete.
Warning: If you make any notes for your phone call, they are deleted when you delete
the call log. If you do not want to delete the call notes, forward them to the email
address of your handheld. Refer to "To forward call notes" on page 143 for more
information.
Messages screen menu - Delete item
3.
A dialog box prompts you to confirm that you want to delete the item. Click
Delete.
You return to the Messages screen and the message or call log is no longer listed.
Note: You can delete an open message. You can also delete messages from the Search
Messages and Saved Messages screens.
If you request more of an email message, you should not delete the message until you
have received the rest of it. Refer to "Receiving long email messages" on page 60 for
more information on receiving long email messages.
If you delete an SMS message from the Messages screen, it is deleted from your
handheld’s SIM card if, on the SMS screen, you set the Leave messages on SIM Card
field to No. Refer to "SMS" on page 240 for more information on deleting SMS messages
from your SIM card.
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BlackBerry Wireless Handheld
Deleting messages and call logs
To delete multiple items by date
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Select a date field and click the trackwheel to view the menu. Click Delete
Prior.
Messages screen menu - Delete Prior item
3.
A dialog box appears that prompts you to confirm before all the items prior to
and including that date are deleted. Click Delete.
You return to the Messages screen and the items are no longer listed.
To delete email messages on your handheld
and your desktop
Integration with
enterprise email
account
If you have integrated your handheld with an enterprise email account
that uses the BlackBerry Enterprise Server or the BlackBerry Desktop
Redirector, you can configure your message options so that email
messages that are deleted from your handheld are also deleted from your
desktop each time that you reconcile email messages using the desktop
software’s Intellisync tool.
Note: If you have enabled wireless email reconciliation and set the Delete On field to
Mailbox & Handheld, messages that are deleted on your handheld are also deleted on
your desktop. Likewise, messages that are deleted on your desktop are also deleted on
your handheld. Refer to "Using wireless email reconciliation" on page 72 for more
information.
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Click the trackwheel to view the menu and click Options. The Message List
Options screen appears.
3.
In the Delete On field, press the Space key until Mailbox & Handheld
appears.
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Managing messages and call logs
Message List Options screen - Delete On field
4.
Click the trackwheel to view the menu. Click Save.
Note: Any filed email messages that you delete on your handheld are also deleted from
the corresponding desktop folder if on the Message List Options screen, the Delete On
field is set to Mailbox & Handheld.
Email messages that are deleted using the Delete Prior option are not deleted on your
desktop. Refer to "To delete multiple items by date" on page 89 for more information on
deleting multiple messages.
To empty the deleted messages folder on
your desktop
You can permanently delete messages from your desktop’s Deleted Items folder
using your handheld. This feature is useful if your desktop mailbox is full and
you want to free space for new messages.
Note: To delete messages from your desktop’s Deleted Items folder, your handheld must
be integrated with an enterprise email account that uses the BlackBerry Enterprise Server,
and wireless email reconciliation must be enabled for your handheld.
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Click the trackwheel to view the menu and click Options. The Message List
Options screen appears.
3.
Click the trackwheel to view the menu. Click Purge Deleted Items. A dialog
box appears that prompts you to confirm the action. Click Yes.
Your desktop’s Deleted Items folder is emptied.
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BlackBerry Wireless Handheld
Tips for managing messages and call logs
Tips for managing messages and call
logs
• Press the Alt key + I to view all incoming items on the Messages or Saved Messages screens.
• Press the Alt key + O to view outgoing items on the Messages or Saved Messages screens.
• Press the Alt key + P to view all phone call logs on the Messages or Saved Messages screens.
• Press the Alt key + D to view all Nextel Direct Connect call logs on the Messages or Saved
Messages screens.
• Press the Alt key + S to view all SMS messages on the Messages or Saved Messages screens.
• Press the Alt key + U to switch between marking a message or a missed phone call as opened
or unopened.
• Press M to open the Messages screen on the Search Results screens or in the Saved Messages
application.
• Press V to open the Saved Messages screen on the Search Results screens or in the Messages
application.
• Press S to open the Search Messages screen in the Saved Messages or Messages applications.
• To use these shortcuts on the Home screen, in the Phone options, on the General Options
screen, set the Dial from Home Screen field to No.
• Press the Space key on the Select Folder screen, when a folder marked with a plus sign (+) is
selected, to expand the subfolders.
• Press the Enter key on the Select Folder screen to file a message in the selected folder.
• Press the Backspace key with a date field selected to delete all messages prior to and
including the selected date.
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Managing messages and call logs
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BlackBerry Wireless Handheld
Chapter 5
Address Book
This section provides information on the following topics:
•
Address Book icons
•
Setting Address Book options
•
Adding addresses
•
Adding pauses and waits to phone numbers
•
Changing user-defined field names
•
Adding group addresses
•
Using Remote Address Lookup
•
Managing Address Book entries
•
Tips for using the Address Book application
Address Book
Address Book icons
These icons appear on the screen to provide additional information about your
Address Book entries.
Icon
Description
phone number in Address Book entry has a pause inserted
phone number in Address Book entry has a wait inserted
Address Book entry is attached; this icon appears in email and PIN
messages that contain Address Book attachments
Setting Address Book options
You can customize the following Address Book options.
•
Sort By: Select how you want to sort the addresses in your Address Book.
By default, this option is set to First Name.
•
Confirm Delete: Select whether you want to be prompted before Address
Book entries are deleted. By default, this option is set to Yes.
•
Allow Duplicate Names: Select whether you want to allow the same
name to appear more than once in the Address Book. By default, this
option is set to Yes.
To set Address Book options
1.
On the Home screen, click the Address Book icon. The Find screen appears.
2.
Click the trackwheel to view the menu. Click Options. The Address Book
Options screen appears.
3.
In the fields that you want to set, press the Space key until the preferred
option appears.
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BlackBerry Wireless Handheld
Adding addresses
Address Book Options screen - setting options
4.
Click the trackwheel to view the menu. Click Save.
You return to the Find screen.
Adding addresses
You can add contacts to your handheld Address Book to create a database. You
can add addresses to your Address Book manually, or you can add them from
messages, phone call logs, links, and Remote Address Lookup results. You can
also add and update contacts from the Phone screen.
Note: Depending on your Nextel service plan, the Phone application might not be
available on your handheld. Contact Nextel Customer Care for more information on
available services.
Integration with
enterprise email
account
If you have integrated your handheld with an enterprise email account
that uses the BlackBerry Enterprise Server or the BlackBerry Desktop
Redirector, you can also add Address Book entries by importing them
from your desktop email program. Refer to the Backup and Restore Online
Help for more information.
To add addresses manually
1.
On the Home screen, click the Address Book icon. The Find screen appears.
2.
Click the trackwheel to view the menu and click New Address. The New
Address screen appears.
3.
Type your contact’s information and press the Enter key at the end of each
field.
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Address Book
New Address screen - adding an address
Tip: You can save up to three email addresses for the same contact. To add another
email address, click the trackwheel to view the menu and click Add Email Address. An
additional Email field appears on the New Address screen. When you compose an email
message to a contact with multiple email addresses, you are prompted to select which
address to use.
4.
Click the trackwheel to view the menu. Click Save.
Your new contact appears on the Find screen in alphabetical order.
Note: If you have typed a company name in the Company field, the company name
appears on the Find screen beside the contact’s name.
To add addresses from received messages
and call logs
When you receive a new message, phone call, or Nextel Direct Connect call from a
contact who is not currently in your handheld’s Address Book, you can add the
email address, PIN, phone number, or Nextel Direct Connect Number from the
open message or call log.
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Open a received message, phone call log, or Nextel Direct Connect call log
from a contact who is not currently in your Address Book and scroll to the top
of the message. For this example, open a received email message. Place your
cursor in the From field and click the trackwheel to view the menu.
3.
Click Add To Address Book. The New Address screen displays the contact’s
information.
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BlackBerry Wireless Handheld
Adding addresses
Received message From field menu - Add To Address Book item
4.
Add any additional information that you want to include for this contact.
5.
Click the trackwheel to view the menu. Click Save.
The contact is added to your Address Book and you return to the open message.
To add addresses from links
You can also add contacts to your Address Book from links that appear in your
messages.
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Open a received message that contains a link. Email addresses, PINs, phone
numbers, or Nextel Direct Connect Numbers for other recipients of the
message might appear in the message, followed by a link for the recipient.
Links can also appear in the body of the message. For this example, select an
email address link for the contact that you want to add to your Address Book.
3.
Click the trackwheel to view the menu. Click Add to Address Book. The New
Address screen appears.
4.
Add a name for this contact and type any additional information that you
want to add.
5.
Click the trackwheel to view the menu. Click Save.
The contact is added to your Address Book and you return to the open message.
To add addresses from the Phone screen
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
Select a phone number or Nextel Direct Connect Number that is not
associated with a contact in your Address Book. Click the trackwheel to view
the menu and click Add To Address Book. The New Address screen appears.
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Address Book
Note: If you selected a phone number, it appears in the Work field. If you selected a
Nextel Direct Connect Number, it appears in the DCID field.
3.
Add a name for this contact and type any additional information that you
want to add.
4.
Click the trackwheel to view the menu. Click Save.
You return to the Phone screen, and the number is replaced with the name that
you specified for the contact.
To update addresses from the Phone screen
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
Select a number that is listed on the Phone screen. To add this phone number
to an existing Address Book entry, click the trackwheel to view the menu and
click Copy.
3.
Click the trackwheel to view the menu. Click View Address Book.
4.
Select the Address Book entry that you want to update and click the
trackwheel to view the menu. Click Edit.
5.
Select the number field in which you want to insert the number. Click the
trackwheel to view the menu and click Paste. The number is inserted in the
field.
6.
Click the trackwheel to view the menu. Click Save.
Note: If the contact whose Address Book entry you want to update is listed on the
Phone screen, you can open the entry on the Phone screen. Copy the phone number or
Nextel Direct Connect Number. Select the contact and click the trackwheel to view the
menu. Click View Address. The contact’s Address Book entry appears. Click the
trackwheel to view the menu and click Edit. Paste the number into the appropriate
field.
Address Book fields
The New Address screen contains the following fields:
Salutation: Type a salutation for your contact. This field accepts letters, numbers,
and symbols.
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BlackBerry Wireless Handheld
Adding addresses
First: Type your contact’s first name. This field accepts letters, numbers, and
symbols.
Last: Type your contact’s last name. This field accepts letters, numbers, and
symbols.
Tip: Type your contact’s full name in the First field and press the Enter key. The first
name appears in the First field and the last name appears in the Last field.
Email: Type your contact’s email address. This field accepts letters, numbers, and
symbols. You can press the Space key to insert the at sign (@); press it again to
insert a period. If you continue to press the Space key, you continue to insert
periods.
Company: Type the name of the company for which your contact works. This
field accepts letters, numbers, and symbols.
Title: Type your contact’s job title. This field accepts letters, numbers, and
symbols.
Work: Type your contact’s business phone number. This field accepts numbers,
parentheses, and the x, –, +, *, #, and . characters, which can be typed without
pressing the Alt key.
Home: Type your contact’s home phone number. This field accepts numbers,
parentheses, and the x, –, +, *, #, and . characters, which can be typed without
pressing the Alt key.
Mobile: Type your contact’s cellular phone number. This field accepts numbers,
parentheses, and the x, –, +, *, #, and . characters, which can be typed without
pressing the Alt key.
Pager: Type your contact’s pager number. This field accepts numbers,
parentheses, and the x, –, +, *, #, and . characters, which can be typed without
pressing the Alt key.
Note: You can add pauses and waits in the Work, Home, Mobile, and Pager fields to
insert additional numbers (such as extensions or passwords) in your contact’s phone
number. Refer to "Adding pauses and waits to phone numbers" on page 101 for more
information.
Type x or ext in the Work, Home, and Mobile fields to specify a phone number
extension. When you place a phone call, you are prompted to dial the extension.
Fax: Type your contact’s fax number. This field accepts numbers, parentheses,
and the x, –, +, *, #, and . characters, which can be typed without pressing the Alt
key.
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Address Book
DCID: Type your contact’s Nextel Direct Connect Number or your contact’s
talkgroup number. This field accepts numbers and the * and # characters, which
can be typed without pressing the Alt key.
Note: Your Nextel Direct Connect Number is composed of your Area ID, your Network
ID, and your Member ID. In the DCID field, type your Nextel Direct Connect Number in
the format of AreaID*NetworkID*MemberID.
PIN: Type the personal identification number (PIN) of your contact’s handheld.
This field accepts numbers, which can be typed without pressing the Alt key. You
can also type hexadecimal characters in this field.
Address 1: Type your contact’s street address. This field accepts letters, numbers,
and symbols.
Address 2: Type any further information for the address. This second address
field is provided for long addresses. This field accepts letters, numbers, and
symbols.
City: Type your contact’s city. This field accepts letters, numbers, and symbols.
State/Prov: Type your contact’s state or province. This field accepts letters,
numbers, and symbols.
ZIP/Postal Code: Type your contact’s ZIP code or postal code. This field accepts
letters and numbers. You must press the Alt key to type numbers in this field.
Country: Type your contact’s country. This field accepts letters, numbers, and
symbols.
User 1, User 2, User 3, User 4: Customize these fields to type special information
for each contact. Refer to "Changing user-defined field names" on page 101 for
more information on customizing these fields.
Notes: Type any additional information that you want to keep about your contact.
This field accepts letters, numbers, and symbols. Press the Enter key to move to a
new line.
Microsoft
Exchange
100
When you synchronize your Address Book between your handheld and
desktop, the DCID number that you type for your contact is mapped to the
Radio Phone field on the All Fields tab for your contact in Microsoft Outlook.
Refer to the Intellisync Online Help for more information on field mapping.
BlackBerry Wireless Handheld
Adding pauses and waits to phone numbers
Adding pauses and waits to phone
numbers
You can add pauses and waits in the Work, Home, Mobile, and Pager fields to
insert additional numbers (such as extensions or passwords) to the phone
number. When you place a phone call, you do not need to type the additional
numbers. You are prompted to type the remaining numbers (for a wait) or your
handheld enters the remaining numbers after two seconds (for a pause).
Note: Depending on your Nextel service plan, the Phone application might not be
available on your handheld. Contact Nextel Customer Care for more information on
available services.
To add pauses and waits
1.
On the Home screen, click the Address Book icon. The Find screen appears.
2.
Open an existing Address Book entry or create a new one.
3.
In the Work, Home, Mobile, or Pager field, type the first part of the phone
number and click the trackwheel to view the menu.
4.
Click Add Wait or Add Pause.
Tip: In the Work, Home, Mobile or Pager field, you can also type the first part of the
phone number, and then press the Alt key + B to insert a wait, or the Alt key + N to
insert a pause.
5.
Type the remaining part of the phone number.
6.
Click the trackwheel to view the menu. Click Save.
The contact appears on the Find screen in alphabetical order.
Note: Refer to "Using pauses and waits" on page 143 for more information on placing
phone calls to phone numbers that contain pauses or waits.
Changing user-defined field names
You can change the field name for the User 1, User 2, User 3, and User 4 fields in
the Address Book.
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Address Book
To change user-defined field names
1.
On the Home screen, click the Address Book icon. The Find screen appears.
2.
Click the trackwheel to view the menu and click New Address. The New
Address screen appears.
3.
Select a user-defined field (User 1, User 2, User 3, or User 4) and click the
trackwheel to view the menu.
New Address screen menu - Change Field Name item
4.
Click Change Field Name. Delete the current name of the field. Type a new
field name and click the trackwheel.
The field name is changed for all of your contacts.
Adding group addresses
After you add individual addresses to your Address Book, you can create a group
email address. When you send a message to a group address, the email message is
sent to all members of the group.
To add group addresses
1.
On the Home screen, click the Address Book icon. The Find screen appears.
2.
Click the trackwheel to view the menu. Click New Group. The New Group
screen appears.
3.
Type a name for your group. Click the trackwheel to view the menu.
4.
Click Add Member. The Select Address screen appears.
5.
Select the name of the contact whose email address you want to add to the
group. Click the trackwheel to view the menu. Click Continue. The New
Group screen appears with the contact added as a new member.
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BlackBerry Wireless Handheld
Using Remote Address Lookup
Note: If an email address is not included in a contact’s address information, you cannot
add that contact to your group.
6.
Repeat steps 4 and 5 to add more members to your group address.
7.
After you add all desired contacts to the group address, click the trackwheel
to view the menu. Click Save Group.
You return to the Find screen and the new group appears in your list of contacts.
Using Remote Address Lookup
You can search for addresses in your company’s address directory using the
Remote Address Lookup feature. You can add Remote Address Lookup results to
your handheld Address Book.
Note: To use the Remote Address Lookup feature, your handheld must be integrated with
an enterprise email account and your handheld must be enabled on a BlackBerry
Enterprise Server version 3.5 or later for Microsoft Exchange or on a BlackBerry Enterprise
Server version 2.2 or later for Lotus Domino. Contact Nextel Customer Care for more
information on whether you can use Remote Address Lookup.
To add Address Book entries from Remote
Address Lookup results
1.
On the Home screen, click the Address Book icon. The Find screen appears.
2.
Type the name of the contact that you want to find and click the trackwheel to
view the menu. Click Lookup. On the Address Book screen, at the top of the
address list, the status of your search and the search criteria are displayed.
Tip: You can perform multiple remote address lookups at one time. To perform multiple
lookups, repeat step 2.
If no results are found for a particular search, the corresponding search field displays No
Matches.
3.
After the search is complete, select the Search Result field and click the
trackwheel to view the menu. Click View Lookup. The results of your search
are displayed.
4.
Select a contact and click the trackwheel to view the menu. Click Add.
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Address Book
Tip: If multiple contacts are listed, and you want to add all of the contacts to your Address
Book, click Add All.
You can use the Remote Address Lookup feature on any Find screen.
Remote Address Lookup actions
When you select the results of a Remote Address Lookup search, you can perform
one of the following actions:
Add: This action adds the contact information for a selected contact to your
handheld Address Book.
Add All: This action adds the contact information for all the listed contacts to
your handheld Address Book. If, in the Address Book application, on the Address
Book Options screen, you set the Allow Duplicate Names field to No, you are
prompted with the following options when you attempt to add a duplicate entry:
•
Ignore: This option ignores the selected contact and does not add it to
your Address Book.
•
Ignore All: This action ignores all of the duplicate contacts listed and
does not add them to your Address Book.
•
Replace: This action replaces the contact information that is stored on
your handheld with the information for the selected contact in the lookup
results.
•
Replace All: This action replaces the contact information that is stored on
your handheld with the information in the lookup results for all of the
duplicate contacts that are listed.
Delete: This action deletes the selected contact from the search results list.
Delete Lookup: This action deletes the lookup results.
Lookup: This action displays a dialog box that enables you to edit existing search
criteria or type new criteria.
Resolve: This action adds the selected contact to your Address Book temporarily.
After you resolve a contact, you can send messages to this contact or view the
lookup results that are associated with the contact for as long as it remains in your
Address Book.
View: This action displays a virtual business card that lists the available
information for the selected contact.
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BlackBerry Wireless Handheld
Managing Address Book entries
Get more results: This action only appears if more lookup results are available
than the number that is listed on the screen. This action requests more lookup
results from the server. The server sends a maximum of 20 results at one time.
Email: This action sends an email message to the selected contact. This option is
only available when an email address for this contact is saved in your remote
Address Book.
Call: This action places a phone call to the selected contact. This option is only
available when a phone number for this contact is saved in your remote Address
Book.
Managing Address Book entries
You can view, search, edit, and delete the Address Book entries on your
handheld.
To view individual Address Book entries
1.
On the Home screen, click the Address Book icon. The Find screen appears.
2.
Select the name of the contact whose information you want to view. Click the
trackwheel to view the menu and click View.
A virtual business card lists the contact information that you have typed and any
notes that you have included.
Tip: To move to a number or an email field in the business card, press the first letter of
the field name. For example, if you press F, the cursor moves to the Fax field.
To view group Address Book entries
1.
On the Home screen, click the Address Book icon. The Find screen appears.
2.
Select the name of the group that you want to view. Click the trackwheel to
view the menu. Click View Group. A screen lists the members of your group.
3.
To view the contact information for one of the group members, select the
contact and click the trackwheel to view the menu. Click View Member.
The contact information for the selected member appears.
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Address Book
To search local Address Book entries
1.
On the Home screen, click the Address Book icon. The Find screen appears.
2.
Type the first letter, or letters, of the name of the contact that you want to find.
The letter or letters that you type appear at the top of the screen.
Your handheld searches the first, last, and company names of contacts to find
the first instance of the letters that you type. As you type more letters for your
search, fewer matches appear.
3.
To return to your complete list of contacts, click the trackwheel to view the
menu and click View All.
To edit individual Address Book entries
1.
On the Home screen, click the Address Book icon. The Find screen appears.
2.
Select the Address Book entry that you want to edit and click the trackwheel
to view the menu. Click Edit. The Edit Address screen appears.
3.
Edit the contact information. Click the trackwheel to view the menu. Click
Save.
Tip: To clear fields on the New Address or Edit Address screens, click the trackwheel to
view the menu and click Clear Field.
You can use your handheld’s cut, copy, and paste feature when you edit addresses.
Refer to "Using cut, copy, and paste" on page 52 for more information.
To edit group Address Book entries
1.
On the Home screen, click the Address Book icon. The Find screen appears.
2.
Select the name of the group that you want to edit. Click the trackwheel to
view the menu. Click Edit Group. The Edit Group screen lists the members of
your group.
3.
Select a group member and click the trackwheel to view the menu. Select one
of the following options:
106
•
To replace the selected member with another contact in your Address
Book, click Change Member.
•
To delete the selected member from the group, click Delete Member.
•
To add a new member to the group, click Add Member.
BlackBerry Wireless Handheld
Tips for using the Address Book application
4.
Click the trackwheel to view the menu. Click Save Group.
The group Address Book entry is changed as you specified.
To delete Address Book entries
1.
On the Home screen, click the Address Book icon. The Find screen appears.
2.
Select the contact that you want to delete. Click the trackwheel to view the
menu and click Delete. A dialog box prompts you to confirm the deletion.
3.
Click Delete.
You return to the Find screen, and the entry is no longer listed.
To delete group Address Book entries
1.
On the Home screen, click the Address Book icon. The Find screen appears.
2.
Select the name of the group that you want to delete. Click the trackwheel to
view the menu. Click Delete Group. A dialog box prompts you to confirm the
deletion.
3.
Click Delete.
You return to the Find screen, and the group is no longer listed.
Tips for using the Address Book
application
• Press number keys, without pressing the Alt key, to insert numbers in the Work, Home,
Mobile, Pager, Fax, DCID, and PIN fields.
• Press the Space key to insert the at sign (@) and periods in an Email field.
• Type the first letters of the name, or the initials separated by a space, to find a specific contact
on the Find screen.
• Type your contact’s full name in the First field and press the Enter key. The first name
appears in the First field and the last name appears in the Last field.
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Address Book
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BlackBerry Wireless Handheld
Chapter 6
Using Nextel
™
Direct Connect
This section provides information on the following topics:
•
Before you begin
•
Using the Push-to-Talk™ button
•
Placing Nextel Direct Connect calls
•
Answering Nextel Direct Connect calls
•
Ending Nextel Direct Connect calls
•
Tips for using Nextel Direct Connect
Using Nextel Direct Connect™
Before you begin
Nextel Direct Connect is a digital two-way radio feature that enables you to
communicate with your contacts instantly. Your handheld offers a variety of
advanced Nextel Direct Connect capabilities. You can place Private Calls, Call
Alerts, and Group Calls. You must know your contact’s Nextel Direct Connect
Number to place Nextel Direct Connect calls.
Note: Refer to "Phone" on page 119 for information on aspects of the Phone application
that also apply to Nextel Direct Connect, such as phone icons, using shortcuts when you
place calls, setting the volume, customizing phone options, and viewing phone status.
Refer to Nextel.com for more information on Nextel Direct Connect.
Using the Push-to-Talk™ button
During a Nextel Direct Connect call, press and hold the Push-to-Talk (PTT)
button to speak to your contact. When you press the PTT button, the handheld
beeps to indicate that you are the current speaker. Release the PTT button to listen
to your contact. When you release the PTT button, your contact’s handheld beeps
to indicate that you are finished speaking.
Note: You can customize how your handheld notifies you of Direct Connect calls and
whether your handheld beeps to indicate the current speaker. Refer to "Customizing
notification profiles" on page 220 for more information.
Placing Nextel Direct Connect calls
You can place Nextel Direct Connect Private Calls, Call Alerts, and Group Calls if,
in the handheld status section of the screen, NXTL, NXTl, NXtl, or nXtl and one
or more bars appear with the wireless coverage indicator.
Placing one-time Nextel Direct Connect Calls
You can place Nextel Direct Connect Private Calls, Call Alerts, and Group Calls
without adding the contact or talkgroup to your handheld’s Address Book.
To place a one-time Nextel Direct Connect Private Call
1.
110
On the Home screen, click the Phone icon. The Phone screen appears.
BlackBerry Wireless Handheld
Placing Nextel Direct Connect calls
2.
Select One Time Dial and click the trackwheel. The Phone Number/DCID
dialog box appears.
Phone screen - placing a one-time Private Call
Tip: On the Phone screen, you can also press the Space key to open the Phone
Number/DCID dialog box.
3.
Type your contact’s Nextel Direct Connect Number. Press the PTT button.
The handheld beeps to indicate that the call is placed.
4.
Press and hold the PTT button to speak to your contact. Release the PTT
button to listen to your contact.
To place a one-time Nextel Direct Connect Call Alert
A Call Alert is a discreet way to notify a contact that you want to speak to using
Nextel Direct Connect.
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
Select One Time Dial and click the trackwheel. The Phone Number/DCID
dialog box appears.
3.
Type your contact’s Nextel Direct Connect Number. Click Alert. The Ready
To Alert dialog box appears and displays your contact’s Nextel Direct
Connect Number.
4.
Press the PTT button. The Alert Sent dialog box appears. The Alert Successful
dialog box appears after your contact receives notification of the alert.
5.
Press and hold the PTT button to speak to your contact. Release the PTT
button to listen to your contact.
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Using Nextel Direct Connect™
To place a one-time Nextel Direct Connect Group Call
A Group Call enables you to communicate with a group of people that have been
set up by Nextel as a talkgroup. Each talkgroup is assigned a number and you use
this number to place Group Calls.
After you join a talkgroup, your handheld monitors the activity of the talkgroup.
When a talkgroup member places a Group Call, you receive visual notification or
other notification, depending on how you have configured your handheld’s
notification profiles.
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
Select One Time Dial and click the trackwheel. The Phone Number/DCID
dialog box appears.
3.
Press #. Dial the number of the talkgroup.
4.
Click Join. The Joining Talkgroup dialog box indicates that your handheld is
attempting to join the talkgroup. The Talkgroup Joined dialog box appears
after your handheld successfully joins the talkgroup.
Note: After you join a talkgroup, your handheld monitors the activity of the talkgroup. If
you want to place a Group Call to your talkgroup, proceed with steps 5 through 8.
5.
On the Phone screen, select One Time Dial and click the trackwheel. The
Phone Number/DCID dialog box appears.
6.
Press #. Dial the number of the talkgroup that you joined.
7.
Press the PTT button. The handheld beeps to indicate that the call is placed.
8.
Press and hold the PTT button to speak to your talkgroup. Release the PTT
button to listen to other contacts in the group.
Placing Nextel Direct Connect calls from the
Phone screen
You can use the PTT button to place Nextel Direct Connect Private Calls, Call
Alerts, and Group Calls from the Phone screen.
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Placing Nextel Direct Connect calls
To place a Nextel Direct Connect Private Call from the Phone
screen
1.
On the Home screen, click the Phone icon. The Phone screen appears and
displays the last 20 contacts that you called.
2.
Select a contact for whom you have saved a Nextel Direct Connect Number.
Press the PTT button.
The Active Call screen displays Private Call In Use, the contact’s Address
Book information, and your handheld’s Nextel Direct Connect Number.
Active Call screen - Private Call In Use
3.
Press and hold the PTT button to speak to your contact. Release the PTT
button to listen to your contact.
Note: While you are on a call, you can still use the other handheld applications. You are
not, however, able to send or receive email or PIN messages or browse web pages. You
can receive SMS messages.
To use the other handheld applications while you are on a call, on the Active Call screen,
click the trackwheel to view the menu. Click Hide Call. You return to the last application
that you were using. To return to the Phone application again, on the Home screen, click
the Phone icon. You cannot press the Escape button to return to the last application
that you were using. Pressing the Escape button while the Active Call screen is
displayed ends the call.
A volume indicator appears on the right side of the screen. Roll the trackwheel to
increase or decrease the volume. Refer to "Setting the volume" on page 127 for
more information.
Tip: If the audio quality of your call decreases during the call, extend the antenna fully.
To end the call, click the trackwheel to view the menu. Click End Call. On the
Active Call screen, you can also hold the Escape button to end the call. You return
to the Home screen.
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Using Nextel Direct Connect™
Note: Your handheld has built-in shortcuts that you can use when you place calls. Refer
to "Using shortcuts when you place calls" on page 126 for more information.
Icons appear on the Active Call and Messages screens to provide additional information
about the Phone application. Refer to "Phone icons" on page 120 for more information.
You can also place a Nextel Direct Connect Private Call from the other handheld
applications. Select a contact for whom you have saved a Nextel Direct Connect
Number. Press the PTT button.
If you are placing a Nextel Direct Connect Private Call to a contact with a different Area
ID and Network ID as you, on the Phone screen, (Fleet) appears after the contact’s
name. If you are placing a Nextel Direct Connect Private Call to a contact with the same
Area ID and Network ID as you, on the Phone screen, (Private) appears after the
contact’s name.
To place a Nextel Direct Connect Call Alert from the Phone
screen
1.
On the Home screen, click the Phone icon. The Phone screen appears and
displays the last 20 contacts that you called.
2.
Select a contact for whom you have saved a Nextel Direct Connect Number.
Click the trackwheel to view the menu. Click Alert. The Ready To Alert
dialog box appears and displays the Address Book information that you have
saved for your contact.
Phone screen - Alert item
3.
Press the PTT button. The Alert Sent dialog box appears. The Alert Successful
dialog box appears after your contact receives notification of the alert.
If your contact responds to the Call Alert, the Active Call screen displays
Private Call In Use, the Address Book information that you have saved for
your contact, and your handheld’s Nextel Direct Connect Number.
4.
114
Press and hold the PTT button to speak to your contact. Release the PTT
button to listen to your contact.
BlackBerry Wireless Handheld
Placing Nextel Direct Connect calls
Note: You can also place a Nextel Direct Connect Call Alert from the other handheld
applications. Select a contact for whom you have saved a Nextel Direct Connect
Number. Click the trackwheel to view the menu. Click Alert.
To place a Nextel Direct Connect Group Call from the Phone
screen
1.
On the Home screen, click the Phone icon. The Phone screen appears and
displays the last 20 contacts that you called.
2.
Select a talkgroup and click the trackwheel to view the menu. Click Join. The
Joining Talkgroup dialog box indicates that your handheld is attempting to
join the talkgroup. The Talkgroup Joined dialog box appears after your
handheld successfully joins the talkgroup.
Phone screen - Join item
Note: After you join a talkgroup, your handheld monitors the activity of the talkgroup. If
you want to place a Group Call to your talkgroup, proceed with steps 3 and 4.
3.
On the Phone screen, select the talkgroup that you joined and press the PTT
button.
The Active Call screen displays Talkgroup In Use, the Address Book
information that you have saved for your talkgroup, and your handheld’s
Nextel Direct Connect Number. The Active Call screen also displays the
Nextel Direct Connect Number of the talkgroup member who is currently
speaking.
4.
Press and hold the PTT button to speak to your talkgroup. Release the PTT
button to listen to other contacts in the group.
Note: Although you may be a member of more than one talkgroup, you can only join
one talkgroup at a time. If you join a new talkgroup, you are no longer connected to the
previous talkgroup.
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Using Nextel Direct Connect™
Answering Nextel Direct Connect calls
When you receive a Nextel Direct Connect call, you receive visual notification or
other notification, depending on how you have configured your handheld’s
notification profiles. Refer to "Customizing notification profiles" on page 220 for
more information.
Note: If you are using another handheld application when you receive a Nextel Direct
Connect call, the action is interrupted by the call. When the call ends, you return to the
last application that you were using before you received the call.
When you receive an incoming call, the contact’s name and the Nextel Direct Connect
Number appear if the contact is in your Address Book.
To answer a Nextel Direct Connect Private Call
or Group Call
When you receive a Nextel Direct Connect Private Call or Group Call, press and
hold the PTT button to speak to your contact or talkgroup. Release the PTT button
to listen.
To answer a Nextel Direct Connect Call Alert
When you receive a Nextel Direct Connect Call Alert, the Alert From dialog box
appears on your handheld’s screen, prompting you to respond to or queue the
alert. You might receive other notification, depending on how you have
configured your handheld’s notification profiles.
•
To respond to the Call Alert, press the PTT button. The Active Call screen
appears and displays Private Call In Use, the Address Book information that
you have saved for your contact, and your handheld’s Nextel Direct Connect
Number. Press and hold the PTT button to speak to your contact. Release the
PTT button to listen to your contact.
•
To queue the Call Alert, click Queue. The Call Alert is logged on the Messages
screen as an unopened message.
Ending Nextel Direct Connect calls
To end your Nextel Direct Connect call, click the trackwheel to view the menu.
Click End Call.
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Tips for using Nextel Direct Connect
Active Call screen - End Call item
Tip: On the Active Call screen, hold the Escape key to end the call.
You can also hold the button on the headset to end the call.
You can view the duration of your last Nextel Direct Connect call and of all Nextel
Direct Connect calls. Refer to "Viewing phone status" on page 146 for more
information.
Tips for using Nextel Direct Connect
• While connected to a Nextel Direct Connect call, press and hold the PTT button to speak to
your contact. Release the PTT button to listen to your contact.
• In number fields, type numbers without using the Alt key
• On the Phone screen, when you are not connected to a call, press the Space key to open the
Phone Number/DCID dialog box.
• On the Phone screen, type a letter to open the Call screen. All contacts whose names contain
that letter are displayed.
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Using Nextel Direct Connect™
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BlackBerry Wireless Handheld
Chapter 7
Phone
This section provides information on the following topics:
•
Phone icons
•
Before you begin
•
Placing phone calls
•
Answering phone calls
•
Ending phone calls
•
Using shortcuts when you place calls
•
Setting the volume
•
Putting phone calls on hold
•
Muting phone calls
•
Placing one-time phone calls
•
Placing phone calls using links
•
Managing phone calls on the Phone screen
•
Customizing Phone options
•
Calling voice mail
•
Using phone call notes
•
Using pauses and waits
•
Placing three-way calls
•
Viewing phone status
•
Placing emergency calls
•
Tips for using the Phone application
Phone
Phone icons
These icons appear on the Active Call and Messages screens to provide additional
information about the Phone application.
Note: Depending on your Nextel service plan and the services that are enabled for your
Phone application, the following text and icons might not appear or they might differ.
Contact Nextel Customer Care for more information.
Icon
Description
phone call in progress; this icon appears on the Active Call screen and
records the length of the call
Nextel Direct Connect call in progress; this icon appears on the Active
Call screen
indicates the current volume level; this icon appears on the Active Call
screen
phone call is muted; this icon appears on the Active Call screen
phone call is in progress; this icon appears in the handheld status
section of the screen of the handheld applications while you are
connected to a phone call, and records the length of the call
indicates that call forwarding of all phone calls is enabled; this icon
appears in the handheld status section of the screen
indicates a placed or received phone call; this icon appears on the
Messages screen
indicates that a voice mail message is waiting in your voice mailbox; if
your SIM card is provisioned for voice mail and a new voice mail
message is waiting, this icon, along with the number of new voice mail
messages, appears in the handheld status section of the screen
If you have an unopened voice mail message when you turn on your
handheld, a dialog box appears on your handheld’s screen to inform
you of the unopened voice mail messages.
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BlackBerry Wireless Handheld
Before you begin
Icon
Description
indicates a Nextel Direct Connect call log; this icon appears on the
Messages screen
indicates an unopened missed call; this icon appears on the Messages
screen
Missed Call
Missed Call
indicates an opened missed call; this icon appears on the Messages
screen
indicates an unopened Call Alert; this icon appears on the Messages
screen
Call Alert
Call Alert
indicates an opened Call Alert; this icon appears on the Messages
screen
Before you begin
Your handheld is equipped with an integrated speaker and microphone. On your
handheld, you can use the automated functions that are available to touch-tone
phones. If you use the optional headset with your handheld, insert the headset
connector into the headset jack on the side of your handheld before you use the
Phone application.
The Phone screen displays the phone number of your handheld.
Note: Depending on your Nextel service plan, the Phone application might not be
available on your handheld. Contact Nextel Customer Care for more information on
available services.
To use certain features of the Phone application, such as call forwarding, you must
subscribe to them. Contact Nextel Customer Care for more information.
Placing phone calls
You can place phone calls if, in the handheld status section of the screen, NXTL,
NxTL, NXTl, NXtl, or Nxtl and one or more bars appear with the wireless
coverage indicator.
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Phone
To place phone calls
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
Begin typing the name of the contact whom you want to call. The Call screen
appears, listing all contacts that contain the letters that you have typed.
3.
Select the name of your contact and click the trackwheel to view the menu.
4.
Click Call.
Select Address screen menu - Call item
Note: If you have specified more than one phone number for a contact, you are
prompted to select the phone number that you want to call.
If you have entered x or ext in the Work, Home, and Mobile fields to specify a phone
number extension, you are prompted to dial the extension. In the Dial Extension dialog
box, click Dial.
Refer to "Adding addresses" on page 95 for more information on adding contacts to
your Address Book.
The Active Call screen displays Calling and the Address Book information that
you have saved for your contact. Your handheld dials the phone number that you
have selected.
After the recipient answers your call, the Active Call screen displays Connected.
A call timer appears in the upper left of the screen, displaying the length of your
call.
Note: While you are on a call, you can still use your handheld’s other applications. You
are not, however, able to send or receive email or PIN messages or browse web pages.
You can receive SMS messages.
To use the other handheld applications while you are on a call, on the Active Call screen,
click the trackwheel to view the menu. Click Hide Call. You return to the Home screen,
where you can select an application. To return to the Phone application, click the
Phone icon.
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BlackBerry Wireless Handheld
Answering phone calls
On the Active Call screen, a volume indicator appears in the upper right of the
screen. Roll the trackwheel to increase or decrease the volume.
Tip: If the audio quality of your phone call decreases during the call, extend the
antenna fully.
Active Call screen
To end the call, click the trackwheel to view the menu. Click End Call. The
handheld beeps to indicate that the call has ended. On the Active Call screen, you
can also hold the Escape button to end the call.
To exit the Phone application and return to the last application in which you were
working before you placed the phone call, click the trackwheel to view the menu
and then click Close.
Note: If you attempt to place a call when the handheld’s radio is off, you are prompted
to turn on the radio before you can continue.
You can also place a phone call from the Messages or Saved Messages screens. Click the
trackwheel to view the menu. Click Place Call. The Select Address screen appears.
Select the contact that you want to call and click the trackwheel to view the menu. Click
Call.
Answering phone calls
When you receive a phone call, you receive visual notification and any other
notification, depending on how you have configured your notification profiles.
Refer to "Customizing notification profiles" on page 220 for more information on
setting your notification profiles.
The handheld’s backlighting turns on automatically when you receive a phone
call.
Note: When you receive an incoming call, the contact’s name and phone number
appear if the contact is in your Address Book. The contact’s name and phone number
also appear if you have subscribed to a caller identification service.
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Phone
To answer phone calls
When you receive a new phone call, a dialog box appears on your handheld’s
screen, prompting you to answer or ignore the call.
•
If you are not connected to any other phone calls and want to answer the
call, click Answer. You are connected to the call.
•
If you are not connected to any other phone calls and want to answer the
call and put the caller on hold, click Answer And Hold. You are
connected to the call but it is put on hold immediately. To resume your
call, click the trackwheel to view the menu. Click Resume.
•
If you are already connected to a phone call but have finished your
conversation and want to answer the incoming call, click Answer - Drop
Current. The first phone call is disconnected and you are connected to the
incoming call.
•
If you are already connected to a phone call but have not finished your
conversation and want to answer the incoming call, click Answer - Hold
Current. The current phone call is put on hold and you are connected to
the incoming call.
•
If you do not want to answer the incoming phone call, click Ignore. The
caller hears a busy signal or is directed to your voice mail, depending on
your service plan.
Note: You must subscribe to a call waiting service for the Answer And Hold, Answer Drop Current, and Answer - Hold Current items to appear when you receive an
incoming call. Also, in the Phone options, on the Call Waiting screen, Call Waiting must
be enabled for these items to appear.
If you are already connected to a call when you receive a new phone call, you can set up
a three-way call. Refer to "Placing three-way calls" on page 144 for more information.
You can also press the button on the headset to answer a call.
If you are composing an email or PIN message or are using another handheld
application when you receive a phone call, the action is interrupted until you answer or
ignore the phone call. If you answer the phone call, the Active Call screen appears. To
return to the last application that you were using, click the trackwheel to view the menu
and click Hide Call. You return to the last application that you were using. You cannot
press the Escape button to return to the last application that you were using. Pressing
the Escape button while the Active Call screen is displayed prompts you to end the
phone call.
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BlackBerry Wireless Handheld
Ending phone calls
To answer phone calls when the handheld is
locked
If your handheld is locked with a password when you receive a phone call, you
can answer the call without typing your password. When the Incoming Call
dialog box appears, click to answer or ignore the call.
After you answer the call, click the trackwheel. The Handheld is locked dialog
box appears. Click Unlock to type your password and unlock the handheld or
click Cancel to close the dialog box.
Refer to "Security" on page 237 for more information on setting a password and
locking your handheld.
To swap phone calls
If you are connected to two phone calls but want to alternate between talking to
each contact, you can swap calls.
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
While you are connected to two calls, click the trackwheel to view the menu.
Click Swap.
Note: While you are connected to more than one call, the End Call, Swap, Join,
Volume, Mute, and Notes items appear on the menu of the other handheld
applications.
Ending phone calls
When you finish with your call, click the trackwheel to view the menu. Click End
Call. The handheld beeps to indicate that the call has ended.
Phone screen menu - End Call item
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125
Phone
Tip: On the Active Call screen, hold the Escape button to end the phone call. The
handheld beeps to indicate that the call has ended.
You can also hold the button on the headset to end the call.
After the phone call ends, the Phone screen displays your list of contacts.
Note: If your handheld’s battery becomes too low, a Low Battery message appears to
the left of the wireless coverage indicator and the handheld beeps. You are not
disconnected from your phone call at this point, but you should end your phone call
and recharge your handheld’s battery as soon as possible.
Using shortcuts when you place calls
Your handheld has built-in shortcuts that you can use when you place calls.
To dial phone numbers quickly
To place calls on the Phone screen quickly, press the Space key. The Phone
Number/DCID dialog box appears. Type the phone number and click Call.
Tip: To type a phone number extension, hold the 8 key until the letter X appears. Type
the phone number extension.
If, in the Phone application, on the General Options screen, you set the Dial from
Home screen field to Yes, you can dial numbers quickly from the Home screen.
On the Home screen, type the phone number and click the trackwheel to view the
menu. Click Call.
To alpha-dial
When you call a contact, your handheld enters number-lock mode automatically.
You can use the alpha-dialling feature to type letters when you enter a phone
number or while you are on a call.
•
To type one letter, press the Right Shift key and type the letter.
•
To type multiple letters, press the Alt key and the Right Shift key. Your
handheld enters character mode and you can type multiple letters. To turn off
character mode, press the Right Shift key.
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BlackBerry Wireless Handheld
Setting the volume
To dial corporate extensions
If you regularly call contacts at the same company with different extensions, you
can configure your handheld’s Smart Dialing screen so that you only need to dial
the extension. When you type x, followed by the extension number, the handheld
automatically dials the company’s main phone number as you have set it on the
Smart Dialing screen. After a brief period of time, the extension is dialed. Refer to
"To set corporate smart dialing options" on page 138 for more information on
configuring this option.
To use the Plus Dialing feature
If your service plan is enabled for international dialing, you can use the Plus
Dialing feature to place an international call. To use the Plus Dialing feature, type
a plus sign (+) before the country code, city code, or area code of a contact’s phone
number in the Address Book or in the Phone Number/DCID dialog box when
placing one-time calls. If a phone number link with a plus sign appears in your
messages or in one of the handheld’s other applications, you can click the link to
place an international call.
Note: The Nextel wireless network translates the plus sign (+) into the appropriate
international access code needed to place the international phone call.
Setting the volume
While you are connected to a call, roll the trackwheel to change the volume for
your handheld’s Phone application. Scroll up to increase the call’s volume or
scroll down to decrease the volume. The volume level that you set is used for all
Phone applications.
Note: If you are working in one of the handheld’s other applications while you are
connected to a phone call and you want to change the volume for the Phone
application, click the trackwheel to view the menu. Click Volume. The volume indicator
appears. Roll the trackwheel to increase or decrease the volume.
Putting phone calls on hold
After you have placed or received a phone call, you can put it on hold.
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127
Phone
To put a phone call on hold
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
While you are connected to a phone call, click the trackwheel to view the
menu. Click Hold. The call is put on hold and the screen displays On Hold.
Phone screen menu - Hold item
3.
To reconnect to the call, click the trackwheel to view the menu. Click Resume.
You are reconnected to the call.
Muting phone calls
You can mute phone calls on your handheld, so that you can hear your contact,
but your contact cannot hear you. When a call is muted, the mute icon appears as
a line through the phone call in progress icon. When you mute the phone call, the
handheld plays a tone to indicate that the call is muted.
To mute phone calls
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
While you are connected to a phone call, click the trackwheel to view the
menu. Click Mute. The Active Call screen displays Muted.
3.
When you want to participate in the call again, click the trackwheel to view
the menu. Click Turn Mute Off. When you turn off the mute feature, the
handheld plays a tone to indicate that the call is no longer muted.
You are reconnected to the call.
Tip: While you are connected to a phone call, press the button on the headset to mute
the call. Press the button on the headset again to turn mute off.
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BlackBerry Wireless Handheld
Placing one-time phone calls
Placing one-time phone calls
You can place a phone call without adding the recipient to your handheld’s
Address Book.
To place one-time phone calls
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
Select One Time Dial and click the trackwheel. The Phone Number/DCID
dialog box appears.
Tip: On the Phone screen, you can also press the Space key to open the Phone
Number/DCID dialog box.
If you have used One Time Dial or the quick dialing feature before, the last number that
you dialed appears in the Phone Number/DCID dialog box. To call this number, press
the Space key. To delete the number, press the Escape button
3.
Type the phone number. Click Call.
Phone screen - placing a one-time call
Your handheld dials the number that you typed.
Tip: To place one-time phone calls on the To screen, select the [Use Once] option.
To type a phone number extension, hold the 8 key. When the letter X appears, release
the 8 key. Type the phone number extension.
Placing phone calls using links
Your handheld recognizes phone numbers in the body of messages and converts
them into links. You can select an underlined link and use it to place a phone call.
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129
Phone
To place a phone call using a link
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Select a received message that contains a link. Click the trackwheel to view
the menu. Click Open.
3.
Select the phone number link. Click the trackwheel to view the menu. Click
Call.
Your handheld dials the phone number that you selected.
Tip: Links can also appear in the other handheld applications. You can place calls from
any of those applications by following the procedure above.
Managing phone calls on the Phone
screen
The last 20 contacts that you called or received calls from are listed on the Phone
screen. When the Phone screen appears, the last number that you called is
selected.
Note: If you have placed or received a phone call from a contact who is not in your
Address Book, the Phone screen shows only the phone number.
To place calls from the Phone screen
From the Phone screen, you can quickly place a call to any of your contacts.
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
Select a contact or phone number and click the trackwheel to view the menu.
Click Call.
Your handheld dials the phone number that you have selected.
Tip: On the Phone application menu, any other phone numbers that you have saved for
your contact are also listed. After you select a contact on the Phone screen, click the
trackwheel to view the menu. Click one of the other phone numbers.
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BlackBerry Wireless Handheld
Customizing Phone options
To delete items on the Phone screen
You can delete items from the list on the Phone screen.
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
Select the name of the contact or the phone number that you want to remove
from the list.
3.
Click the trackwheel to view the menu. Click Delete. A dialog box appears
prompting you to confirm that you want to delete the item. (This dialog box
appears only if Confirm Delete is enabled on the General Options screen of
the Phone options.) Click Delete.
You return to the Phone screen, and the contact is removed from the list.
Note: When you delete items from the Phone screen, you delete those contacts from
the list on the screen. You do not delete the contacts from your handheld’s Address
Book.
Customizing Phone options
You can customize the following Phone options:
•
Direct Connect: Set whether you want to disable Nextel Direct Connect or
silence Nextel Direct Connect Call Alerts, Private Calls, and Group Calls. You
can also set your current talkgroup and talkgroup area.
•
Call Logging: Set whether you want your phone calls to appear on the
Messages screen. You can also set which types of calls to log.
•
Call Forwarding: Set whether you want to forward incoming phone calls to
another phone number.
•
Call Waiting: Set whether you want to be notified of incoming phone calls
when you are connected to a phone call.
•
General Options: Set the general phone options for your handheld, including
confirm deletion. You can also set how you want to sort your list of contacts
on the Phone screen and whether you want to enable dialing from the Home
screen.
•
Smart Dialing: Change the dialing properties for your handheld.
•
Voice Mail: Set or change your voice mail access number.
•
TTY Option: Enable or disable text telephone on your handheld.
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Phone
Phone Options screen
Note: Depending on your Nextel service plan, some Phone options might not be
available on your handheld. Contact Nextel Customer Care for more information on
available services.
Customizing Nextel Direct Connect options
On the Direct Connect screen of the Phone options, you can customize the
following options:
•
Phone Only: Select whether you want to use only the Phone application on
your handheld. By default, this option is set to No. If you set this field to Yes,
you can place and answer phone calls and receive SMS messages, but you
cannot send and receive email and PIN messages, place and answer Nextel
Direct Connect calls, or browse web pages.
Note: If you set the Phone Only field to Yes, the wireless coverage indicator in the
handheld status section of the screen changes to Nxtl.
•
Silence Call Alerts: Select whether you want to silence incoming Call Alerts.
By default, this option is set to No. If you set this field to Yes, your handheld
will ignore incoming Call Alerts.
•
Silence Private Calls: Select whether you want to silence incoming Private
Calls. By default, this option is set to No. If you set this field to Yes, your
handheld will ignore incoming Private Calls.
•
Silence Group Calls: Select whether you want to silence incoming Group
Calls. By default, this option is set to No. If you set this field to Yes, your
handheld will ignore incoming Group Calls.
•
Current Talkgroup: Set your current talkgroup.
•
Current Talkgroup Area: Set your current talkgroup area. If you select Local
Area, you can communicate with talkgroup members who are currently in the
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Customizing Phone options
same service area as you are. If you select Wide Area, you can communicate
with talkgroup members who are currently in any service area. By default,
this option is set to Wide Area.
To set Direct Connect options
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
Click the trackwheel to view the menu. Click Options. The Phone Options
screen appears.
3.
Click Direct Connect. The Direct Connect screen appears.
4.
In the fields that you want to set, press the Space key until the preferred
option appears.
5.
Click the trackwheel to view the menu. Click Save.
You return to the Phone Options screen and the Nextel Direct Connect options are
set as you have specified.
Note: Refer to "Placing Nextel Direct Connect calls" on page 110 for more information
on placing Nextel Direct Connect calls.
Customizing call logging
By default, your handheld logs all calls that you place or receive on the Messages
screen. You can customize the Phone application so that your calls do not appear
on the Messages screen. You can also specify which calls should be logged.
To customize call logging
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
Click the trackwheel to view the menu. Click Options. The Phone Options
screen appears.
3.
Click Call Logging. The Call Logging screen appears.
4.
If you want to prevent phone calls from being listed on the Messages screen,
in the Show Logs In Message List field, press the Space key until No
appears.
5.
If you are logging phone calls, you can press the Space key to clear or select
the check boxes to set the types of phone calls that are logged. By default,
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Phone
Incoming Calls (Completed), Outgoing Calls (Completed), Attempted
Calls, and Missed Calls are logged.
6.
Click the trackwheel to view the menu. Click Save.
You return to the Phone Options screen. Your phone calls are logged as you have
specified.
Customizing call forwarding
You can customize two profiles for call forwarding. With the All Calls profile,
you can set a phone number to which all phone calls should be directed. With the
Unanswered Calls profile, you can set the phone numbers to which calls should
be forwarded if your handheld’s Phone is busy, if there is no reply, or if your
handheld is not reachable. After you customize the profiles, you can enable and
disable them. You can only enable one profile at a time.
Note: If your SIM card is not provisioned for call forwarding, the message Forwarding
not available appears on your screen. Contact Nextel Customer Care for more
information on call forwarding.
If your SIM card is provisioned for voice mail, the Unanswered Calls call forwarding
profile is set to On. This call forwarding profile must be enabled to access a voice mail
service on your handheld.
If you disable the Unanswered Calls call forwarding profile, voice mail service is
removed from your handheld. To re-enable voice mail, set the Unanswered Calls call
forwarding profile to On and manually type your voice mail access number. Refer to "To
edit your voice mail access number" on page 140 for more information on setting your
voice mail access number. Contact Nextel Customer Care for more information on the
voice mail access number for your handheld.
To customize call forwarding profiles
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
Click the trackwheel to view the menu. Click Options. The Phone Options
screen appears.
3.
Click Call Forwarding. If your SIM card is provisioned for call forwarding,
the Call Forwarding screen appears.
4.
Select All Calls and click the trackwheel to view the menu. Click Edit. The
Edit Forwarding Profile screen appears.
5.
In the Phone Number field, type the phone number to which you want all
calls forwarded.
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BlackBerry Wireless Handheld
Customizing Phone options
6.
Click the trackwheel to view the menu. Click Save. You return to the Call
Forwarding screen.
7.
Select Unanswered Calls and click the trackwheel to view the menu. Click
Edit. The Edit Forwarding Profile screen appears.
8.
Type phone numbers in the Busy, No Answer, and Unreachable fields.
9.
Click the trackwheel to view the menu. Click Save.
You return to the Call Forwarding screen.
To enable a call forwarding profile
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
Click the trackwheel to view the menu. Click Options. The Phone Options
screen appears.
3.
Click Call Forwarding. If your SIM card is provisioned for call forwarding,
the Call Forwarding screen appears.
4.
Select the profile that you want to use for call forwarding (either All Calls or
Unanswered Calls). Click the trackwheel to view the menu. Click Enable.
5.
Click the trackwheel to view the menu. Click Close.
You return to the Phone Options screen. Phone calls that your handheld receives
are redirected based on the call forwarding profile that you have selected.
Tip: To enable a call forwarding profile, select it and press the Space key. Press the
Space key again to disable it.
The call forwarding icon appears in the handheld status section of the screen when you
enable call forwarding.
To disable a call forwarding profile
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
Click the trackwheel to view the menu. Click Options. The Phone Options
screen appears.
3.
Click Call Forwarding. If your SIM card is provisioned for call forwarding,
the Call Forwarding screen appears.
4.
Select the profile that you have enabled for call forwarding. Click the
trackwheel to view the menu. Click Disable.
5.
Click the trackwheel to view the menu. Click Close.
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Phone
You return to the Phone Options screen. You receive all calls on your handheld.
Tip: To quickly disable a call forwarding profile, select it on the Call Forwarding screen
and press the Space key. Press the Space key again to enable it.
Setting call waiting
You can enable and disable call waiting.
To enable and disable call waiting
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
Click the trackwheel to view the menu. Click Options. The Phone Options
screen appears.
3.
Click Call Waiting. The Call Waiting screen appears.
4.
In the Call Waiting Enabled field, press the Space key until the preferred
option appears.
5.
•
If you want to receive notification for incoming calls when you are
connected to a call, select Yes.
•
If you do not want to receive notification for incoming calls when you are
connected to a call, select No.
Click the trackwheel to view the menu. Click Save.
If call waiting is enabled, and you receive an incoming call while you are
connected to another caller, you hear a tone and a dialog box prompts you to
answer the call.
If call waiting is disabled, and you receive an incoming call while you are
connected to another caller, the new caller hears a busy signal, or is directed to
your voice mail if it is available.
Setting general phone options
On the General Options screen of the Phone options, you can customize the
following options:
•
136
Auto Answer: Set whether you want the handheld to answer incoming phone
calls automatically when you remove your handheld from the holster. Choose
from Out of Holster and Never. By default, this field is set to Never.
BlackBerry Wireless Handheld
Customizing Phone options
•
Auto Hangup: Set whether you want the handheld to end phone calls
automatically when you insert your handheld in the holster. Choose from
Into Holster and Never. By default, this field is set to Never.
Note: The Auto Hangup option does not apply if you are using the headset with your
handheld.
•
Confirm Delete: Select whether you want to confirm the deletion of phone
numbers and contacts from the Phone screen. By default, this option is set to
Yes.
•
Sort By: Set how you want to sort your list of contacts on the Phone screen.
Choose from Name, Most Recent, or Most Used. By default, this field is set to
Most Recent.
•
Dial from Home Screen: Set whether you want to be able to dial phone
numbers quickly from the Home screen. When this field is set to Yes, you
cannot use shortcut keys to open applications on the Home screen
To set general phone options
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
Click the trackwheel to view the menu. Click Options. The Phone Options
screen appears.
3.
Click General Options. The General Options screen appears.
4.
In the fields that you want to set, press the Space key until the preferred
option appears.
5.
After you edit the fields, click the trackwheel to view the menu. Click Save.
You return to the Phone Options screen and the general options are set as you
have specified.
Setting Smart Dialing options
You can specify default country and area codes, national number length, and
national dialing options so that you do not have to specify these numbers each
time that you type a phone number.
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Phone
You can also set smart dialing options for corporate extensions. If you call a
corporation frequently, you can set your smart dialing options so that you do not
have to type the main number for the corporation. To call a contact in the
corporation, you only need to type x and the extension number.
Note: Depending on your location, the smart dialing fields might appear differently on
your handheld. Contact Nextel Customer Care for more information.
To set general smart dialing options
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
Click the trackwheel to view the menu. Click Options. The Phone Options
screen appears.
3.
Click Smart Dialing. The Smart Dialing screen appears. You can set your
country code, area code, and specify the value for your national number
length.
Note: The default phone number length that you type in the National Number Length
field specifies the default length for phone numbers in your current country. This value
includes your area code and local number, but does not include your country code or
your National Direct Dialing prefix. When you type your area code, do not include your
National Direct Dialing prefix.
4.
Click the trackwheel to view the menu. Click Save.
You return to the Phone Options screen.
To set corporate smart dialing options
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
Click the trackwheel to view the menu. Click Options. The Phone Options
screen appears.
3.
Click Smart Dialing. The Smart Dialing screen appears. In the Call field, type
the main number of a corporation that you call frequently.
Note: If you have set general smart dialing options, you do not need to specify an area or
country code.
4.
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In the Wait For fields, press the Space key until the preferred option appears.
BlackBerry Wireless Handheld
Calling voice mail
•
If you set the Wait For field to My Response, after the handheld dials the
main number, the Dial Extension dialog box appears. You are prompted
to send the next numbers.
•
If you set the Wait For field to 2 seconds, 4 seconds, or 6 seconds, the
handheld pauses for the specified period of time before dialing the
extension automatically.
5.
In the Extension Length field, press the Space key until the preferred option
appears.
6.
Click the trackwheel to view the menu. Click Save.
Note: In the Address Book application, if you specified a pause or wait with an
extension, the smart dialing options for corporate extensions do not apply. The
handheld dials the extension according to your saved Address Book entry. Refer to "To
add pauses and waits" on page 101 for more information.
Calling voice mail
If your SIM card is provisioned for voice mail, your handheld obtains the voice
mail access number automatically from the SIM card. Refer to your Nextel Services
Guide for more information on your Nextel Voice Mail service.
Note: If your SIM card is provisioned for voice mail, the Unanswered Calls call
forwarding profile is set to On. You must keep this call forwarding profile enabled to
have voice mail service on your handheld.
If you disable the Unanswered Calls call forwarding profile, voice mail service is
removed from your handheld. To enable voice mail again, you must enable the
Unanswered Calls call forwarding profile and manually type your voice mail access
number. Refer to "To edit your voice mail access number" on page 140 for more
information on setting your voice mail access number.
To call voice mail
You can use your handheld to check your voice mail messages.
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
Click the trackwheel to view the menu. Click Call Voice Mail.
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Phone
Your handheld dials your voice mail access number. Follow the prompts to listen
to your messages.
Note: If your SIM card is provisioned for voice mail and a new voice mail message is
received, a dialog box appears on the screen. In addition, the Call Voice Mail menu
item appears on the menu of all handheld applications, and the voice mail icon appears
in the handheld status section of the screen.
To call your handheld voice mail, you can place a phone call to your handheld’s phone
number. You are directed to your voice mail automatically. The first time you call your
voice mail, you must set up your voice mail account.
To edit your voice mail access number
If you want to call an alternate voice mail system, you can edit the voice mail
access number manually.
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
Click the trackwheel to view the menu. Click Options. The Phone Options
screen appears.
3.
Click Voice Mail. The Voice Mail screen appears.
4.
In the Access Number field, delete the voice mail access number (if one
appears) and type the number that your handheld should dial to gain access
to your voice mail.
5.
In the Additional Numbers field, type any additional numbers for your voice
mail, such as a password.
6.
Click the trackwheel to view the menu. Click Save.
You return to the Phone Options screen.
Setting the TTY option (TTY)
Depending on your Nextel service plan, text telephone (TTY) might not be
available on your handheld. If you have a text telephone device and TTY is
available, you can place and receive phone calls to and from other text telephone
devices. Connect your handheld to a standard TTY device that operates at 45.45
bps. Your handheld does not support TTY devices that operate at 50 bps.
To use the TTY device with your handheld, insert the TTY connector into the
headset jack on the side of your handheld. If you use an RJ-11 connector, you must
use an adaptor to connect the TTY device to your handheld.
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Using phone call notes
To enable TTY
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
Click the trackwheel to view the menu. Click Options. The Phone Options
screen appears.
3.
Click TTY Option. The TTY Option screen appears.
4.
In the TTY Mode field, press the Space key to set the field to Yes.
5.
Click the trackwheel to view the menu. Click Save.
The TTY icon appears in the handheld status section of the screen. You return to
the Phone Options screen.
Note: When you enable the TTY option, you cannot use the headset with the handheld.
You must disable the TTY option before you can use the headset. To disable the TTY
option, in the TTY Mode field, press the Space key until No appears. Click the
trackwheel to view the menu. Click Save. You return to the Phone Options screen.
Using phone call notes
After your phone call ends, you can make notes to record the details of your
conversation. The call notes are saved as part of the call log (along with the call
date, time, length, and any three-way call members). Only one set of call notes is
associated with each call.
You can add, edit, and delete your call notes, or forward them to an email
address.
Note: If you delete the phone call log, the call notes are also deleted.
You can only edit, forward, and delete call notes if you log phone calls on the Messages
screen. In the Phone options, on the Call Logging screen, set the Show Logs In
Message List field to Yes.
If you are using a headset with the handheld, you can add call notes while you are
connected to a phone call. While you are connected a phone call, click the trackwheel to
view the menu. Click Notes. Add any notes that you want to make for the phone call.
When the call ends, the notes are saved automatically.
To add call notes
1.
On the Home screen, click the Messages icon. The Messages screen appears.
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Phone
2.
Select the phone call for which you want to add call notes. Click the
trackwheel to view the menu. Click Open. The View Call Log screen appears,
listing the details of the phone call.
3.
Click the trackwheel to view the menu. Click Add Notes. Type any notes that
you want to associate with this call.
Phone screen menu - Add Notes item
4.
Click the trackwheel to view the menu. Click Save Notes.
You return to the View Call Log screen.
Note: While you are on a phone call, you can exit the call notes feature by pressing the
Escape button or by clicking Hide Notes on the menu. Your call notes are saved
automatically and you return to the Active Call screen.
To edit call notes
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Select the phone call that contains the notes that you want to edit. Click the
trackwheel to view the menu. Click Open. The View Call Log screen appears,
listing the details of the phone call and any associated call notes.
3.
Click the trackwheel to view the menu. Click Edit Notes. Make any changes
to your call notes.
View Call Log screen menu - Edit Notes item
4.
142
Click the trackwheel to view the menu. Click Save Notes.
BlackBerry Wireless Handheld
Using pauses and waits
You return to the View Call Log screen with your call notes changed.
Note: To clear the notes that are associated with a call, edit the call notes and click the
trackwheel to view the menu. Click Clear Field. The call notes are deleted.
To forward call notes
You can forward the details of your phone call to an email address. Forwarding
call notes is useful if you want to keep the notes that you made during the call but
do not want to keep the call log on your handheld.
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Select the phone call that contains the notes that you want to forward. Click
the trackwheel to view the menu. Click Open. The View Call Log screen
appears, listing the details of the call and any associated call notes.
3.
Click the trackwheel to view the menu. Click Forward. The Select Address
screen appears.
4.
Select the contact to whom you want to forward the call notes and click the
trackwheel to view the menu. Click Email.
Note: If you have recorded more than one email address for your contact, you are
prompted to select the address to which you want to forward the call notes.
The details of the call (the date, duration, and name of the contact) are also included
when you forward the call notes.
5.
In the email message that appears, add any additional notes. Click the
trackwheel to view the menu. Click Send.
You return to the Messages screen, and you can view the status of your sent
message.
Using pauses and waits
You can add pauses and waits to your contacts’ phone numbers in your
handheld’s Address Book. When you add a pause or wait in the phone number,
your handheld automatically sends the next numbers that you specify (for a
pause) or prompts you to send the next numbers (for waits).
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Phone
For example, if you regularly call an automated information service that requires
a password, you can specify a pause in the phone number to automatically enter
your password. You can then enter a wait in the phone number to select the
information service that you request most often.
Tip: Refer to "Adding pauses and waits to phone numbers" on page 101 for more
information on adding pauses and waits to your handheld’s Address Book entries.
To place calls using pauses or waits
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
Begin typing the name of a contact from your Address Book. The Find screen
appears, listing all the contacts whose names contain the letters that you
typed. For this example, select a contact whose Address Book entry contains a
phone number with a pause or a wait.
3.
Select the contact and click the trackwheel to view the menu. Click Call. Your
handheld dials the number.
Note: In the Phone application, click the trackwheel to view the menu and then click
View Address to view the Address Book entry for any of your contacts.
•
If you entered a pause in the contact’s phone number, the additional
numbers are sent after two seconds.
•
If you entered a wait, a dialog box appears. This dialog box shows the
additional numbers that you typed for this contact and prompts you to
send the additional numbers. Click Dial.
You are connected to your contact.
Note: If you have entered x or ext in the Work, Home, and Mobile fields to specify a
phone number extension, you are prompted to dial the extension. In the Dial Extension
dialog box, click Dial.
Placing three-way calls
You can call two contacts at the same time to set up a three-way call.
Note: To use this feature of the Phone application, you must subscribe to it. Contact
Nextel Customer Care for more information.
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BlackBerry Wireless Handheld
Placing three-way calls
To place a three-way call
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
Begin typing the name of the contact whom you want to call. The Call screen
appears, listing the contacts whose names contain the letters that you typed.
3.
Select the contact and click the trackwheel to view the menu. Click Call. Your
handheld dials the phone number that you selected.
4.
While you are connected to the call, click the trackwheel to view the menu.
Click New Call. The Select Address screen appears and the current call
recipient is put on hold.
5.
Select the name of the second contact and click the trackwheel to view the
menu. Click Call.
6.
After you connect to the second call, click the trackwheel to view the menu.
Click Join. The Active Call screen shows that you are currently connected to
both recipients.
7.
When the three-way call is complete, click the trackwheel to view the menu.
Click End Call.
You return to the Phone screen.
Note: When you are connected to both recipients on a three-way call, Join and Hold no
longer appear on the menu.
You cannot place or receive phone calls while you are connected to a three-way call or
while you are connected to one phone call with another phone call on hold. You must
end both calls before you can place and receive new calls.
To speak to one recipient during a three-way
call
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
While you are connected to a three-way call, click the trackwheel to view the
menu. Click Split Call. The Select Call dialog box appears.
3.
Select the recipient that you want to speak with privately. The other recipient
is placed on hold.
4.
To reconnect the three-way call, click the trackwheel to view the menu. Click
Join.
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Phone
The three-way call resumes.
Note: When the three-way call is split, you can switch between the recipient to whom you
are speaking and the recipient that is on hold by selecting Swap from the menu. Refer to
"To swap phone calls" on page 125 for more information.
To disconnect three-way call recipients
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
While you are connected to a three-way call, click the trackwheel to view the
menu. Click Drop Call. The Select Call dialog box appears.
3.
Select the recipient that you want to drop from the three-way call.
The selected recipient is disconnected and you remain connected to the other
recipient.
Viewing phone status
The Phone Info screen shows the duration of your last phone call and of all phone
calls. It also shows the duration of your last Nextel Direct Connect call and of all
Nextel Direct Connect calls.
To view phone status
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
Click the trackwheel to view the menu. Click Status. The Phone Info screen
appears, displaying the phone number for your handheld and your Nextel
Direct Connect Number. The Phone Info screen also displays the Last Direct
Connect Call timer, the Total Direct Connect Calls timer, the Last Call timer,
and the Total Calls timer.
3.
Click the trackwheel to view the menu. Click Close.
You return to the Phone screen.
To reset call timers
You can reset one or all of the Phone’s timers.
1.
146
On the Home screen, click the Phone icon. The Phone screen appears.
BlackBerry Wireless Handheld
Placing emergency calls
2.
Click the trackwheel to view the menu. Click Status. The Phone Info screen
appears, displaying the phone number for your handheld and your Nextel
Direct Connect Number. The Phone Info screen also displays the Last Direct
Connect Call timer, the Total Direct Connect Calls timer, the Last Call timer,
and the Total Calls timer.
3.
Select the timer that you want to reset and click the trackwheel to view the
menu. Click Clear Timer. The timer is reset to 0:00.
Phone Info screen menu - Clear Timer item
Note: To clear all the timers for your Phone application, click the trackwheel to view the
menu. Click Clear All Timers.
4.
Click the trackwheel to view the menu, and then click Save.
The timer is reset and you return to the Phone screen.
Placing emergency calls
You can place calls to emergency numbers at any time, even if your handheld has
a password set or does not have a SIM card inserted.
Warning: This feature is reserved for emergency calls ONLY. If you are placing a call
when your handheld is locked, only recognized emergency numbers (such as 911) are
accepted.
To place emergency calls
1.
On the Home screen, click the Phone icon. The Phone screen appears.
2.
Click One Time Dial. The Phone Number/DCID dialog box appears. Press
the Escape button if a previously dialed number appears in the Phone
Number/DCID dialog box.
3.
Type the emergency phone number. Click Call.
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Phone
4.
A dialog box prompts you to confirm that you want to make the emergency
call. Click Yes.
Your handheld dials the emergency phone number.
Note: If your handheld’s radio is turned off when you attempt to place an emergency
call, the radio turns on automatically and the call is placed.
To place emergency calls when your
handheld is locked
1.
Click the trackwheel. A dialog box appears with the message Handheld is
locked.
2.
Click Emergency Call. A dialog box prompts you to confirm that you want to
make the emergency call.
3.
Click Yes.
4.
Type a recognized emergency phone number and click the trackwheel.
Your handheld dials the emergency phone number.
Note: If your handheld’s radio is turned off when you attempt to place an emergency
call, the radio turns on automatically and the call is placed.
Tips for using the Phone application
• In number fields, type numbers without using the Alt key.
• To type a phone number extension, hold the 8 key. When the letter X appears, release the 8
key. Type the phone number extension.
• If your phone number contains letters or if you want to dial by name, press the Right Shift
key while you type the letters. The letters appear on your screen and the handheld translates
the letters into the appropriate numbers.
• On the Phone screen, press the Space key to open the Phone Number/DCID dialog box.
• On the Phone screen, type a letter to open the Call screen. All contacts whose names contain
that letter are displayed.
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BlackBerry Wireless Handheld
Chapter 8
Browsing web
pages
This section provides information on the following topics:
•
Browser icons
•
Before you begin
•
Navigating web pages
•
Setting configuration options
•
Setting general options
•
Using the Find feature
•
Downloading images
•
Viewing web addresses
•
Using bookmarks
•
Using bookmark subfolders
•
Saving web pages to your Messages screen
•
Closing the application
•
Tips for browsing web pages
Browsing web pages
Browser icons
These icons indicate the status of a particular web page.
Icon
Description
saved web page waiting; this icon appears in the handheld status
section of the screen
unopened saved web page; this icon appears on the Messages screen
opened saved web page; this icon appears on the Messages screen
browser is not connected to the wireless network
browser is connected to the wireless network
browser connection is not encrypted for security
browser connection is encrypted for security
Before you begin
To use the Nextel Online®, the nextel.com, and the BlackBerry Browser
applications, you must be in an area with sufficient wireless coverage for
browsing web pages. You can browse web pages if NXTL or NxTL and one or
more bars appear with the wireless coverage indicator in the handheld status
section of the screen.
Note: Depending on your Nextel service plan, some applications or services might not be
available on your handheld. Contact Nextel Customer Care for more information on
available services.
Depending on your Nextel service plan, you might not be able to save bookmarks, open
web pages from links in your messages, or type specific web site addresses. Contact
Nextel Customer Care for more information on using these features of the browser
applications.
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BlackBerry Wireless Handheld
Navigating web pages
Your handheld supports two browser application types. Depending on your
handheld setup, one or both of the following browser types might be available:
Icon
Description
Wireless Application Protocol (WAP) Browsers: Use these browsers
to open and browse web pages using the Nextel Online® and the
nextel.com gateway.
BlackBerry Browser: Use this browser to open and browse web pages
using your BlackBerry Enterprise Server. This icon only appears if your
handheld is integrated with an enterprise email account and is enabled
on a BlackBerry Enterprise Server that has the Mobile Data Service
enabled. Contact Nextel Customer Care for more information.
When you first receive your handheld, the browser applications might not be
activated. To determine whether they are activated, click a browser icon on the
Home screen. If the startup screen appears and shows content, your application
has been activated. If the startup screen is blank or displays an error, contact
Nextel Customer Care.
Navigating web pages
You can view web pages by clicking links, using Previous and Next, or using
your Browser history. You might also be able to open web pages by using specific
web page addresses and bookmarks.
To open web pages using links
1.
On the Home screen, click a browser icon. The startup screen appears.
2.
Select a link and click the trackwheel to view the menu. Click Get Link.
Browser screen menu - Get Link item
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Browsing web pages
The requested web page appears. The download progress of the page that you are
trying to view appears at bottom of the screen. Requesting indicates that the
browser application is requesting content from the web site. Loading indicates
that the web page is currently loading on your handheld. To stop loading the web
page, click the trackwheel to view the menu and click Stop.
Note: If Get Link does not appear on the menu, you might not have selected a link
correctly. Select the link again and click the trackwheel to view the menu. Click Get
Link. You have correctly selected an image link when the image’s colors are reversed.
Depending on your browser configuration, the Browser Bookmarks screen might
appear when you start a browser application. You might be able to set a different
default subfolder that appears each time that you start a browser application. Refer to
"To set a default subfolder" on page 163 for more information.
To open web pages using web page
addresses
1.
On the Home screen, click a browser icon. The startup screen appears.
2.
Click the trackwheel to view the menu. Click Go To. The Go To dialog box
appears.
Go To dialog box - typing a web page address
3.
Type the address of the web page that you want to view. Press the Space key
to insert a period and press the Shift key + the Space key to insert a slash
mark (/). Click OK.
The requested web page appears.
Note: Depending on your Nextel service plan, you might not be able to use the Go To
dialog box. Contact Nextel Customer Care for more information.
To open web pages using bookmarks
1.
152
On the Home screen, click a browser icon. The startup screen appears.
BlackBerry Wireless Handheld
Navigating web pages
2.
Click the trackwheel to view the menu and click Bookmarks. The Browser
Bookmarks screen appears. By default, your saved bookmarks appear on the
Browser Bookmarks screen.
3.
Select the bookmark for the web page that you want to view. Click the
trackwheel to view the menu and click Get Link. The requested web page
appears.
Note: Depending on your Nextel service plan, you might not be able to use bookmarks.
Contact Nextel Customer Care for more information.
You can add, edit, and delete bookmarks. Refer to "Using bookmarks" on page 159 for
more information. As your list of bookmarks grows, you can organize the bookmarks
into folders and subfolders. Refer to "Using bookmark subfolders" on page 162 for more
information.
To navigate within web pages
Depending on the configuration of the web page that you visit, customized links
might appear in the menu or at the bottom of the screen. You can use these links
to open web pages or to make selections in web pages.
1.
On the Home screen, click a browser icon. The startup screen appears.
2.
When you are viewing a web page, select one of the following options:
•
Click the trackwheel to view the menu. Click a customized link.
•
Scroll to the bottom of the web page. Click a customized link.
To view next and previous web pages
1.
On the Home screen, click a browser icon. The startup screen appears.
2.
When you are viewing web pages and you want to return to a web page that
you viewed previously, click the trackwheel to view the menu. Click
Previous.
3.
To return to the web page, click Next.
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Note: Depending on the web pages that you view, Previous or Next might not appear
on the menu. In addition, these menu items might not appear if you select a bookmark
or open the Go To dialog box.
You can also press the Escape button to return to a previously viewed web page. If you
are viewing the startup screen and you press the Escape button, you are prompted to
confirm that you want to close the browser application. This prompt only appears if, in
the Browser options, on the General Properties screen, you have selected the Confirm
Close on Escape option.
To view your browsing history
1.
On the Home screen, click a browser icon. The startup screen appears.
2.
To view a list of web pages that you viewed most recently, click the
trackwheel to view the menu. Click History. The History screen appears.
Note: The web page that you are currently viewing appears in bold.
3.
Select the link for the web page that you want to view and click the
trackwheel. The Go To dialog box appears.
4.
Click OK to open the page or click Cancel to select another link.
Note: The History screen displays the 20 most recent web pages that you visited. After
you clear the application’s cache, the list of web pages no longer appears on the History
screen. Selecting a bookmark, opening the Go To dialog box, or viewing certain web
pages might also clear the application’s history. Refer to "To clear the cache" on page
157 for more information on clearing the history manually.
Setting configuration options
The browser applications are configured automatically through the Browser
service books. These service books set the default settings for browsing web
pages. For example, the service books specify whether you can use bookmarks,
the default page that loads when you start a browser application, and the address
of your home page. You can view the settings for your current service book on the
Browser Configuration screen. You might be able to choose a specific
configuration or change some of the Browser configuration settings.
Note: The Browser configuration options are unique for each Browser on your handheld.
You can set configuration options differently for each Browser.
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Setting general options
To set configuration options
1.
On the Home screen, click a browser icon. The startup screen appears.
2.
Click the trackwheel to view the menu. Click Options. The Browser Options
screen appears.
3.
Click Browser Configuration. The Browser Configuration screen appears.
4.
In the Home page address field, type the web address for your home page.
This field cannot be empty.
Note: If you have modified the Home page address on the Browser Configuration
screen, and you want to reset the field to the default address, click the trackwheel to view
the menu and click Restore Home Page.
5.
In the On startup, load field, press the Space key until the page that you want
to view each time you open a browser application appears.
6.
Click the trackwheel to view the menu. Click Save Options.
Warning: You should not change the additional fields and check boxes on the Browser
Configuration screen. Contact Nextel Customer Care or your system administrator for
more information.
You return to the Browser Options screen.
Note: You can see the version of your current Browser and configure the default
Browser type by selecting the Browser item from the Options screen. Refer to "Browser"
on page 232 for more information.
Setting general options
On the General Properties screen, you can customize the following options:
•
Content Mode: Select the type of content that your handheld accepts. By
default, this field is set to WML for the Nextel Online and Nextel.com
browser applications and to WML & HTML for the BlackBerry Browser
application.
•
Smart Caching Expire Time: Select how much time should pass before the
cache is automatically cleared. By default, this field is set to 0.
Note: Certain web sites do not save web pages to the cache. If you set this field, all web
pages are cached. If you notice irregular behavior on a web site, set this field to 0.
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•
Images Per Request: Select the number of images that can be downloaded
after the text portion of a web page loads, or when you select More Images
from the menu while viewing a web page.
•
Request Images after Loading: Select whether you want the browser
application to download images after the text portion of a web page loads. If
you do not want any images to load, clear the Request Images after Loading
check box.
•
Show Image Placeholders: Select whether you want the browser application
to show image placeholders when images are not downloaded.
•
Confirm Delete Bookmarks: Select whether you want to confirm before
bookmarks are deleted. This check box only appears if you are able to use
bookmarks.
•
Confirm Close on Escape: Select whether you want to be prompted before
the browser application closes when you press the Escape button on the
startup screen.
•
Confirm Execute WML Scripts: Select whether you want to confirm before
WML scripts are run. By default, this check box is not selected.
•
Start Links on New Line: Select whether you want web page links to be
displayed on separate lines on the screen. If you select this option, each web
page link starts on a new line. By default, this check box is not selected.
•
Auto-Accept Service Books: Select whether you want to automatically accept
all Browser service books that are received by your handheld. Your handheld
must have the correct service book entries before you can use the browser
application. By default, this check box is selected. Service books are
automatically accepted by your handheld.
In addition, you can clear the content, page, raw data, cookie, and channel caches
to free memory on your handheld.
To customize general options
1.
On the Home screen, click a browser icon. The startup screen appears.
2.
Click the trackwheel to view the menu. Click Options. The Browser Options
screen appears.
3.
Click General Properties. The General Properties screen appears.
4.
In the fields that you want to set, press the Space key until the preferred
option appears.
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5.
After you edit the fields, click the trackwheel to view the menu and click Save
Options. The Browser Options screen appears.
Note: If you change an option on the General Properties screen, you must refresh the
web page that you are viewing for any changes to take effect. Click the trackwheel to
view the menu and click Refresh.
To clear the cache
You can refresh all web pages by clearing the cache. Each cache can store up to ten
items.
1.
On the Home screen, click a browser icon. The startup screen appears.
2.
Click the trackwheel to view the menu. Click Options. The Browser Options
screen appears.
3.
Click General Properties. The General Properties screen appears.
4.
Click the trackwheel to view the menu and click the cache you want to clear.
The web pages that you previously viewed are deleted from that cache. Select
from Clear Content Cache, Clear Page Cache, Clear Raw Data Cache, Clear
Cookie Cache, or Clear Channel Cache.
Using the Find feature
Your handheld’s Find feature locates specific words and numbers within web
pages.
To use the Find feature in a web page
1.
On the Home screen, click a browser icon. The startup screen appears.
2.
Go to the web page on which you want to find a specific word or number.
3.
Scroll to the top of the web page. Click the trackwheel to view the menu. Click
Find. The Search for dialog box appears.
Tip: The Find feature only locates a word or number that appears at or following your
cursor. To search the entire web page, place your cursor at the top of the web page.
4.
Type a word or number that you want to locate within the web page and click
the trackwheel. The cursor moves to the first occurrence of the word or
number that you specified.
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Note: If the word or number is not found, the Not found dialog box appears.
5.
After you locate a specific word or number, you can search for that word or
number again. Click the trackwheel to view the menu. Click Find Next.
The next occurrence of the word or number that you typed is selected.
Downloading images
If there are images on a web page that have not downloaded, you can request
more images while you are viewing the text portion of the page.
To download more images
1.
On the Home screen, click a browser icon. The startup screen appears.
2.
Open a web page that contains images. Click the trackwheel to view the
menu, and click one of the following options:
•
More images: Select this option if you want to download another group
of images. The number of images that are downloaded is specified in the
Browser options, on the General Properties screen, in the Images Per
Request field.
•
All Images: Select this option if you want to download all of the images
on the web page.
Viewing web addresses
You can view addresses for web pages and links. You can view web page
addresses at any time, but you can only view web link addresses after you select a
link.
To view web page addresses
1.
On the Home screen, click a browser icon. The startup screen appears.
2.
After the web page loads, click the trackwheel to view the menu and click
Page Address. The Address dialog box appears, displaying the web page
address and the date and time that you last requested the web page.
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3.
Click OK to close the Address dialog box.
Tip: Instead of typing addresses each time that you want to view a specific web page,
you can copy and paste web page addresses. With a web page address selected, click
the trackwheel to view the menu. Click Copy Address. When you copy a web page
address, it is saved until the next time that you copy an address. In the Go To dialog box,
click Paste Address. The most recently copied web page address appears in the Go To
field. Click OK. The requested web page appears.
You can also paste web addresses into messages, memos, appointments, and the other
handheld applications.
To view web link addresses
1.
On the Home screen, click a browser icon. The startup screen appears.
2.
After you select the link for which you want to view the address, click the
trackwheel to view the menu and click Link Address. The Address dialog box
appears, displaying the web link address.
Note: If Link Address does not appear on the menu, you might not have correctly
selected a link. Links appear as underlined text. Select the link again and click the
trackwheel to view the menu. Click Link Address. You have correctly selected an image
link when the image’s colors are reversed.
3.
Click OK to close the Address dialog box.
Using bookmarks
You can save the addresses of your most frequently viewed web pages as
bookmarks so that you can view them in the future. By default, all bookmarks are
added to the Browser Bookmarks folder.
Note: Depending on your Nextel service plan, you might not be able to use bookmarks.
Contact Nextel Customer Care for more information.
You can use the desktop software’s Backup and Restore tool to save the bookmarks on
your handheld to your desktop. Refer to the Backup and Restore Online Help for more
information on backing up your handheld.
To add bookmarks
1.
On the Home screen, click a browser icon. The startup screen appears.
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2.
Open a web page that you want to add to your Browser Bookmarks folder.
Click the trackwheel to view the menu and click Add Bookmark. The Add
Bookmark dialog box appears.
Adding a bookmark - Add Bookmark dialog box
3.
In the Title field, the title of your bookmark appears. If you want to change
the title, press the Backspace key to delete the title and type a new one.
Note: By default, the Create in field is set to Browser Bookmarks and all bookmarks
are saved in that folder. Refer to "Using bookmark subfolders" on page 162 for more
information on saving your bookmarks in a different subfolder and changing your
default folder settings.
4.
If you want to view this web page when you are not connected to the wireless
network, press the Space key to select the Make Available Offline check box.
Note: If you make the web page available offline, you can open the bookmark when
your handheld radio is turned off or when you are out of a wireless coverage area. When
you view a web page offline, the information might not be current. The web page
displays the information that was current when you saved the bookmark.
5.
After you make changes, click Add. The web page address is added to your
bookmarks folder.
You return to the web page that you were viewing.
To edit bookmarks
1.
On the Home screen, click a browser icon. The startup screen appears.
2.
Click the trackwheel to view the menu. Click Bookmarks. Your list of saved
bookmarks appears.
3.
Select the saved bookmark that you want to edit and click the trackwheel to
view the menu. Click Edit Bookmark. A dialog box displays the address and
title of the saved bookmark.
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4.
Make any changes to the Address and Title fields or if you want to copy the
bookmark address, click Copy Address.
Editing a bookmark - Address dialog box
Note: If you make the web page available for offline viewing when you add it to your
bookmarks, Available Offline appears in the dialog box. To change the Available
Offline option, you must save the bookmark again. Refer to "To add bookmarks" on
page 159 for more information.
5.
Click Accept.
You return to the Browser Bookmarks screen.
To copy a bookmark
You can copy bookmarks and paste them into different subfolders.
1.
On the Home screen, click a browser icon. The startup screen appears.
2.
Click the trackwheel to view the menu. Click Bookmarks. Your list of saved
bookmarks appears.
3.
Select the bookmark that you want to copy and click the trackwheel to view
the menu. Click Copy Bookmark. The Select Destination Folder window
opens.
4.
Select a folder or subfolder where you want to place a copy of the bookmark
and click the trackwheel to view the menu. Click Select Folder. A dialog box
appears asking if you want to copy the bookmark.
5.
Click Copy.
A copy of the bookmark is placed in the selected folder.
To copy a bookmark’s address
You can copy the address of a bookmark in the Browser application and paste it
into fields within the Browser or into other applications.
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1.
On the Home screen, click a browser icon. The startup screen appears.
2.
Click the trackwheel to view the menu. Click Bookmarks. Your list of saved
bookmarks appears.
3.
Click the trackwheel to view the menu. Click Copy Bookmark Address. A
dialog appears stating that the address has been copied to the clipboard.
4.
Click OK.
5.
Place the cursor where you want to paste the address of the bookmark. Click
the trackwheel to view the menu. Click Paste.
The address of the bookmark is displayed.
To delete bookmarks
You can delete bookmarks to manage your bookmark list more efficiently. You can
also remove all bookmarks.
1.
On the Home screen, click a browser icon. The startup screen appears.
2.
Click the trackwheel to view the menu. Click Bookmarks. Your list of saved
bookmarks appears.
3.
Select the saved bookmark that you want to delete. Press the Backspace key.
A dialog box appears that prompts you to confirm before the bookmark is
deleted.
4.
Click Delete.
You return to the Browser Bookmarks screen, and the bookmark is no longer
listed.
Note: By default, the Browser Bookmarks screen always displays the Home Page
bookmark. You cannot remove the Home Page bookmark.
Using bookmark subfolders
After you add bookmarks, you can organize them into subfolders. You can also
specify a different default subfolder.
Note: If you save your bookmarks in subfolders or specify a different default folder, your
saved bookmarks do not appear on the Browser Bookmarks screen. To view your folders
and subfolders, click the trackwheel to view the menu and click View Bookmark
Subfolders. Expand and collapse your subfolders until you find the one that you want.
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Using bookmark subfolders
To create subfolders
1.
On the Home screen, click a browser icon. The startup screen appears.
2.
Click the trackwheel to view the menu. Click Bookmarks. Your list of saved
bookmarks appears.
3.
Click the trackwheel to view the menu and click View Bookmark Subfolders.
The Bookmarks screen appears.
4.
To add a subfolder to the Browser Bookmarks folder, click the trackwheel to
view the menu and click Add Subfolder. Type a subfolder name.
Bookmarks screen - Subfolder dialog box
5.
Click OK. The subfolder appears on the Browser Bookmarks screen.
Note: Folders that contain subfolders are marked with a plus sign (+). To expand folders,
click the trackwheel to view the menu and click Open Folder. To collapse folders, click
the trackwheel to view the menu and click Move Up. To return to the Browser
Bookmarks folder on the Bookmarks screen, click the trackwheel to view the menu and
click Go to Root. To select a subfolder, click the trackwheel to view the menu and click
Select Folder.
To set a default subfolder
1.
On the Home screen, click a browser icon. The startup screen appears.
2.
Click the trackwheel to view the menu. Click Bookmarks. Your list of saved
bookmarks appears.
3.
Click the trackwheel to view the menu and click View Bookmark Subfolders.
The Bookmarks screen appears.
4.
Select the subfolder that you want to set as your default bookmarks folder.
Click the trackwheel to view the menu and click Set Default Folder. A
confirmation dialog box appears.
5.
Click OK.
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Note: When you add new bookmarks, verify that the new default folder name appears
in the Add Bookmark dialog box in the Create in field. Refer to "To add bookmarks to
subfolders" below for more information.
To add bookmarks to subfolders
1.
On the Home screen, click a browser icon. The startup screen appears.
2.
Open a web page that you want to add to a folder and click the trackwheel to
view the menu. Click Add Bookmark. The Add Bookmark dialog box
appears.
3.
The title of your bookmark appears in the Title field. If you want to change
the title, press the Backspace key to delete the title and type a new one.
4.
By default, bookmarks are added to the Browser Bookmarks folder. To specify
a subfolder, click Change Folder. The Bookmarks screen appears.
5.
Expand and collapse the folders to locate the subfolder into which you want
to add your bookmark. Click the trackwheel to view the menu and click
Select Folder. The Add Bookmark dialog box appears with the specified
subfolder’s name in the Create in field.
6.
Click Add.
You return to the web page that you were viewing.
Saving web pages to your Messages
screen
Instead of adding web pages to a bookmarks folder, you can save web pages on
your Messages screen. The saved web page appears on your Messages screen
with a W icon beside it. On the Messages screen, you can select a saved web page
and start a browser application to view it.
To save web pages to your Messages screen
1.
On the Home screen, click a browser icon. The startup screen appears.
2.
Open a web site that contains a page that you want to save on your Messages
screen and click the trackwheel to view the menu.
3.
Click Save Page.
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Saving web pages to your Messages screen
The requested web page is added to your Messages screen. You return to the web
page that you were viewing.
Note: You can open saved web pages directly from your Messages screen. Refer to "To
open web pages that are saved on the Messages screen" on page 165 for more
information.
When you click Close after viewing the web page, you return to the Messages screen
instead of the Home screen. The Close menu item returns you to the application that
you were using before you started the browser application.
To save requests
If the web page that you want to view takes too long to load, you can save the
request on your Messages screen and view the request after the web page loads
successfully. A W icon appears in the handheld status section of the screen to
indicate that the requested web page loaded successfully.
1.
On the Home screen, click a browser icon. The startup screen appears.
2.
Open the web page that you want to view. While the web page loads, click the
trackwheel to view the menu and click Save Request.
Note: If the web page has already loaded, Save Request does not appear on the menu.
When the requested web page is loaded, it is added to the Messages screen. You
can open the web page from the Messages screen when it has loaded successfully.
To open web pages that are saved on the
Messages screen
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Select a saved web page. Web pages are marked with a W. Click the
trackwheel to view the menu.
3.
Click Open Page. The requested web page opens in the default browser
application.
4.
After you view the web page, click the trackwheel to view the menu and click
Close.
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You return to the Messages screen.
Note: Refer to "Browser" on page 232 for more information on setting your default
browser.
Closing the application
If you receive a message or a phone call while you are browsing web pages, you
can switch to a different application without closing the current web page or
disconnecting the browser application from the wireless network. Click the
trackwheel to view the menu and click Hide. When you open the browser
application again, you return to the last web page that you were viewing.
If you want to stop using the browser application, click the trackwheel to view the
menu and click Close. The browser application is disconnected from the wireless
network and you return to the Home screen or to the last application that you
were using. When you open the browser application again, the startup screen
appears.
Note: On the startup screen, press the Escape button to close the browser application.
You are prompted to confirm that you want to close the browser application. This
prompt only appears if, in the Browser Options, on the General Properties screen, you
have selected the Confirm Close on Escape option.
Tips for browsing web pages
• Press T to move to the top of a web page.
• Press B to move to the bottom of a web page.
• Press N to go to the next page in the history.
• Press R to refresh a web page.
• Press O to open the Browser Options screen.
• Press P to open the Page Address dialog box.
• Press L to open the Link Address dialog box.
• Press S to save a web page address on your Messages screen.
• Press the Space key to scroll through a web page.
• Press G to open the Go To dialog box.
• In the Go To dialog box, press the Space key to insert a period (.) and press a Shift key and the
Space key to insert a slash mark (/).
• Press K to open the Browser Bookmarks screen.
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Tips for browsing web pages
• Press A to open the Add Bookmark dialog box.
• Press the Escape button when a page is loading to stop it from loading.
• Press the Escape button to return to the previous web page. If no previous web pages are
available, you return to the startup screen.
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Chapter 9
Attachments
This section provides information on the following topics:
•
Before you begin
•
Attachment service views
•
Opening attachments
•
Setting attachment service options
•
Navigating attachments
•
Using the Find feature
•
Deleting attachments
•
Tips for using the attachment service
Attachments
Before you begin
The attachment service enables you to open file attachments that you receive with
your messages. You can open Microsoft® Word or Corel™ WordPerfect®
documents (.doc and .wpd file extensions), Microsoft Excel spreadsheets (.xls file
extension), Microsoft PowerPoint® presentations (.ppt file extension), Adobe®
Acrobat® PDF files (.pdf file extension), or text files (.txt file extension).
Note: To use the attachment service, one of the following requirements must be met:
• If your handheld is integrated with an enterprise email account, your handheld must be
enabled on a BlackBerry Enterprise Server version 3.6 or later for Microsoft Exchange or
on a BlackBerry Enterprise Server version 2.2 or later for Lotus Domino.
• If you use the BlackBerry Web Client, Nextel must enable your handheld for the
attachment service.
You cannot view graphics on your handheld. If a document or spreadsheet contains
graphics, they do not appear on your handheld.
Attachment service views
Depending on the type of attachment, you can open an attachment in Document
or Spreadsheet view.
Document view
The attachment service can open attachments in Document view with the
following file name extensions: .doc, .ppt, .pdf, .wpd, and .txt. The name of the
document appears at the top of the screen.
Attachment service - Document view
Spreadsheet view
The attachment service can open attachments in Spreadsheet view with the
extension .xls. The coordinates and the content of a selected cell appear at the top
of the screen.
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Attachment service - Spreadsheet view
Note: If the content of a cell is too long to be displayed in the information label at the top
of the Spreadsheet view, place your cursor in the cell and click the trackwheel to view the
menu. Click View Cell. A dialog box displays the contents of the cell. Click the trackwheel
to return to the spreadsheet.
Opening attachments
When you open attachments, you open either the full content or the table of
contents. If you open the full content, the complete attachment appears. If you
open the table of contents in Document view, the attachment’s main headings
appear. If you open the table of contents in Spreadsheet view, the list of sheets
appears.
To open the table of contents
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Open the message that contains the attachment that you want to open.
3.
Click the trackwheel to view the menu. Click Open Attachment. The
Attachments screen lists the names of the attached files.
4.
Under the name of the attachment that you want to open, select Table of
Contents.
5.
Click the trackwheel to view the menu. Click Retrieve. A request for the table
of contents is sent to the server. A pending icon appears beside the Table of
Contents heading of the selected attachment.
If your request for the table of contents is successful, the table of contents
entries appear below the Table of Contents heading on the Attachments
screen.
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Note: The message that contains the attachment is marked as unread on the Messages
screen.
If the message contains multiple attachments, you can request the table of contents for
another attachment while your handheld retrieves the table of contents for the current
attachment. Select another attachment. Click the trackwheel to view the menu. Click
Expand. Complete steps 4 and 5.
Attachments screen - table of contents entries
Note: If an X appears beside the Table of Contents heading, the attachment request
failed. Refer to "Frequently asked questions" on page 246 for more information on the
attachment service.
6.
Select a table of contents entry and click the trackwheel to view the menu.
7.
Click Retrieve. A request for the entry is sent and a pending icon appears
beside the selected entry. When the selected table of contents entry is received,
the content for the entry appears.
To open the full content of an attachment
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Open the message that contains the attachment that you want to open.
3.
Click the trackwheel to view the menu. Click Open Attachment. The
Attachments screen displays the names of the attached files.
4.
Under the name of the attachment that you want to open, select Full Content.
5.
Click the trackwheel to view the menu. Click Retrieve. A request for the full
attachment is sent to the server. A pending icon appears beside the Full
Content heading of the selected attachment.
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Attachments screen - Full Content pending
Note: If you open a .pdf attachment that is password protected, you must type the
password before you retrieve the attachment. On the Attachments screen, click the
trackwheel to view the menu. Click Password. Type the password and click the
trackwheel.
If the message contains multiple attachments, you can request the content for another
attachment while your handheld retrieves the content of the current attachment. Select
another attachment. Click the trackwheel to view the menu. Click Expand. Complete
steps 4 and 5.
The content of the attachment appears.
Note: If an X appears beside the Full Content heading, the attachment request failed.
If you request the full content of an attachment more than once, a dialog box appears that
displays Request already sent. Resend? Click either Yes or No.
If you request the full content for multiple attachments, the last attachment that
you request is automatically displayed. On the Attachments screen, a check mark
icon appears beside the headings of the other attachments when they arrive at
your handheld. To view these attachments, click the trackwheel to view the menu
and click View.
Attachment status icons
These icons appear on the Attachments screen to indicate the status of pending,
sent, and received attachments.
Icon
Description
attachment request was sent to the server
attachment was retrieved from the server
attachment request failed
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Setting attachment service options
You can customize the following attachment service options:
•
Sheet Outline Cells: Select whether you want gridlines to appear when you
view spreadsheet attachments. By default, this option is set to Yes.
•
Sheet Horizontal Scroll: Select whether you want the information in
spreadsheet cells to wrap around when scrolling horizontally. By default, this
option is set to No.
•
Sheet Vertical Scroll: Select whether you want the information in
spreadsheet cells to wrap around when scrolling vertically. By default, this
option is set to No.
•
Sheet Column Width: Select the spreadsheet column width. By default, this
option is set to Medium.
•
Sheet Display Labels: Select whether you want spreadsheet columns to be
labeled with letters and rows to be labeled with numbers. By default, this
option is set to Yes.
•
Case Sensitive Search: Select whether you want the Find feature to be case
sensitive when it searches attachments. By default, this option is set to No.
•
Font Size: Set the font size for attachments. By default, this option is set to 10.
To set attachment service options
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Open a message that contains an attachment and click the trackwheel to view
the menu.
3.
Click Open Attachment. The Attachments screen appears.
4.
Select either Full Content or a table of contents entry for an attachment that
has been retrieved and click the trackwheel to view the menu.
5.
Click View. The table of contents or the full content appears.
6.
Click the trackwheel to view the menu. Click Options. The Options screen
appears.
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Navigating attachments
Document view menu- Options item
7.
In the fields that you want to set, press the Space key until the preferred
option appears.
8.
Click the trackwheel to view the menu. Click Save.
Navigating attachments
You can read attachments more easily by navigating to a specific cell of a
worksheet in Spreadsheet view. You can also search for content and copy content
from your attachments in both views.
To navigate to a specific cell
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Open a message that contains an attachment that has a .xls extension and click
the trackwheel to view the menu. Click Open Attachment. The Attachments
screen appears.
3.
Select either Full Content or a table of contents entry for an attachment that
has already been retrieved and click the trackwheel to view the menu.
4.
Click View. The attachment appears. In the open attachment, click the
trackwheel to view the menu.
5.
Click Go to Cell. The Go to Cell dialog box appears. Type the coordinates of
the cell that you want to view and click the trackwheel. The selected cell
appears.
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Attachments
Spreadsheet view menu - Go to Cell item
To navigate to a specific sheet
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Open a message that contains an attachment that has a .xls extension and click
the trackwheel to view the menu. Click Open Attachment. The Attachments
screen appears.
3.
Select Full Content or a table of contents entry for an attachment that has
already been retrieved and click the trackwheel to view the menu. Click View.
The attachment appears.
4.
In the open attachment, click the trackwheel to view the menu. Select one of
the following options:
•
Click Next Sheet (or Prev Sheet) to open the next (or previous) sheet in
the attachment.
•
Click Select Worksheet to view a list of available worksheets. Select the
name of a worksheet and click the trackwheel to open the sheet.
Spreadsheet view menu - Select Worksheet item
Note: The Next Sheet, Prev Sheet and Select Worksheet menu items only appear if the
attachment that you are viewing contains multiple worksheets.
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BlackBerry Wireless Handheld
Navigating attachments
To view pages or tables using links or
bookmarks
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Open a message that contains an attachment and click the trackwheel to view
the menu. Click Open Attachment. The Attachments screen appears.
3.
Select either Full Content or a table of contents entry for an attachment that
has already been retrieved and click the trackwheel to view the menu.
4.
Click View. The attachment appears. Select a link or bookmark.
•
If the link is to a table, when you click the trackwheel, the table opens in
Spreadsheet view. To return to Document view, click the trackwheel to
view the menu. Click Close. You return to the open attachment in
Document view.
•
If the link is to another page, click the trackwheel to view the menu. Click
Jump. The appropriate section of the attachment appears.
Note: You can only view pages or tables using links or bookmarks if you are in a .doc
attachment.
To read long attachments
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Open a message that contains an attachment and click the trackwheel to view
the menu. Click Open Attachment. The Attachments screen appears.
3.
Select Full Content or a table of contents entry for an attachment that has
already been retrieved and click the trackwheel to view the menu.
4.
Click View. The full content appears. Scroll through the message content.
•
If, in the Messages application, on the Options screen, you have set the
Auto More option to Yes, the remaining portion of long attachments is
delivered to the handheld automatically as you scroll through the
delivered portion.
•
If, in the Messages application, on the Options screen, you have set the
Auto More option to No, the message More Available appears at the end
of the delivered portion of the attachment. Click the trackwheel to view
the menu and click More. The remaining portion of your attachment is
delivered.
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Attachments
Using the Find feature
You can locate specific words and numbers in an attachment using the Find
feature.
To use the Find feature
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Open a message that contains an attachment and click the trackwheel to view
the menu.
3.
Click Open Attachment. The Attachments screen appears.
4.
Select either Full Content or a table of contents entry for a document
attachment that has already been retrieved and click the trackwheel to view
the menu.
5.
Click View. The attachment appears.
6.
In the open attachment, click the trackwheel to view the menu.
7.
Click Find. The Search for dialog box appears.
Document view menu - Search for dialog box
Tip: The Find feature only locates a word or number that appears at or following your
cursor. To search the entire attachment, place your cursor at the top of the attachment.
8.
Type a word or number that you want to locate in the attachment and click the
trackwheel. The cursor moves to the first occurrence of the word or number.
9.
To find the next occurrence of the word or number, click the trackwheel to
view the menu.
10. Click Find Next. The cursor moves to the next occurrence of the word or
number.
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Deleting attachments
Note: If the word or number is not found, the Reached end of section dialog box
appears.
Deleting attachments
If you delete a message that contains an attachment, both the message and the
attachment are deleted from your handheld.
To delete attachments
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Select a message that contains an attachment and click the trackwheel to view
the menu. Click Delete.
3.
A dialog box prompts you to confirm that you want to delete the item. Click
Delete.
You return to the Messages screen and the message and the attachment are
deleted.
Tips for using the attachment service
• Press the Escape button to exit an open attachment and return to the Attachments screen.
Document view
• Press T to go to the top of a page.
• Press B to go to the bottom of a page.
• Press F to open the Search for dialog box. Press F again to find the next occurrence of your
search string.
• Press J to go directly to a link or bookmark when the cursor is placed on a link or bookmark.
Spreadsheet view
• Roll the trackwheel to scroll vertically.
• Press the Alt key and roll the trackwheel to scroll horizontally.
• Press V to select a worksheet.
• Press T to go to the top left of the worksheet.
• Press B to go to the bottom right of the worksheet.
• Press F to open the Search for dialog box. Press F again to find the next occurrence of your
search string.
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Attachments
• Press G to open the Go to Cell dialog box.
• Press N to go to the next worksheet.
• Press P to go to the previous worksheet.
• Press the Space key to open the View Cell dialog box. Press the Space key again to close the
View Cell dialog box
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Chapter 10
Tasks
This section provides information on the following topics:
•
Tasks icons
•
Setting task options
•
Adding tasks
•
Managing tasks
•
Tips for using the Tasks application
Tasks
Tasks icons
These icons appear on the screen to provide additional information on your Task
entries.
Icon
Description
task has not been started or is in progress
task is deferred or is waiting
task is complete
Setting task options
You can customize the following task options for your handheld:
•
Sort By: Select how you want to sort your tasks on the Find screen. Choose
from Subject, Priority, Due Date, or Status. By default, this option is set to
Subject.
•
Confirm Delete: Select whether you want to confirm the deletion of Task
entries. By default, this option is set to Yes.
To set task options
1.
On the Home screen, click the Tasks icon. The Find screen appears.
2.
Click the trackwheel to view the menu and click Options. The Tasks Options
screen appears.
3.
In the fields that you want to set, press the Space key until the preferred
option appears.
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Adding tasks
Task Options screen - setting options
4.
Click the trackwheel to view the menu and click Save.
You return to the Find screen.
Adding tasks
Add new tasks to your handheld to keep a record of the things that you need to
do.
To add tasks
1.
On the Home screen, click the Tasks icon. The Find screen appears.
2.
Click the trackwheel to view the menu and click New. The New screen
appears.
3.
In the Task field, complete the information for the task. Press the Enter key.
4.
In the Status, Priority, and Due fields, press the Space key until the preferred
option appears.
5.
In the Notes field, add any additional information that you want to include
for this task.
6.
Click the trackwheel to view the menu and click Save.
New screen - adding a task
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Tasks
Tip: To clear a field, click the trackwheel to view the menu and click Clear Field.
Your new task is listed on the Find screen.
Task fields
The New screen contains the following fields:
Task: Type the subject of the task.
Status: Set the status of the task. Your options are Not Started, In Progress,
Completed, Waiting, and Deferred. By default, this option is set to Not Started.
Priority: Set the priority of the task. Your options are Normal, High, and Low. By
default, this option is set to Normal.
Note: If you set the Priority field to High, an exclamation mark appears beside the task
on the Find screen.
If you set the Priority field to Low, a down arrow appears beside the task on the Find
screen.
Due: Set the date by which the task is to be completed. Your options are None or
By Date. If you select None, no due date is recorded for this task. If you select By
Date, you can select the date by which this task is due. By default, this option is
set to None.
Notes: Type any reference notes that you want to record about the task.
Managing tasks
You can also view, edit, and delete tasks and change the status of a task.
To view and edit a task
1.
On the Home screen, click the Tasks icon. The Find screen appears.
2.
Select the task that you want to view or edit. Click the trackwheel to view the
menu.
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Managing tasks
3.
Click Open. The Edit Task screen displays the task details. Edit the task by
changing the fields on this screen.
4.
Click the trackwheel to view the menu. Click Save.
You return to the Find screen.
Tip: You can use the cut, copy, and paste feature when you edit tasks. Refer to "Using
cut, copy, and paste" on page 52 for more information.
To clear a field, click the trackwheel to view the menu and click Clear Field.
To change the status of a task
1.
On the Home screen, click the Tasks icon. The Find screen appears.
2.
Select the task for which you want to change the status and click the
trackwheel to view the menu.
3.
Depending on the current status of the task, click either Mark Completed or
Mark In Progress.
The status of the task is changed.
Note: Using the menu, you can only change the status of a completed task to In
Progress. You can mark a task as Completed if it is marked as Deferred, Waiting, Not
Started, or In Progress. To change a task to a status other than Completed or In
Progress, you must edit the task. Refer to "To view and edit a task" on page 184 for
more information.
To delete a task
1.
On the Home screen, click the Tasks icon. The Find screen appears.
2.
Select the task that you want to delete and click the trackwheel to view the
menu. Click Delete.
3.
A dialog box appears, prompting you to confirm that you want to delete the
task. Click Delete. (This dialog box appears only if Confirm Delete is enabled
on the Tasks Options screen.)
You return to the Find screen and the task is no longer listed.
Tip: To delete all completed tasks, select a task and click the trackwheel to view the
menu. Click Delete Completed.
You can also delete tasks on the Edit Task screen.
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185
Tasks
Tips for using the Tasks application
• Type the first letters of a task to locate it on the Find screen.
• Press the Space key to mark an In Progress task as Completed or a Completed task as In
Progress.
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BlackBerry Wireless Handheld
Chapter 11
Calendar
This section provides information on the following topics:
•
Calendar icons
•
Before you begin
•
Setting Calendar options
•
Changing views
•
Navigating in the Calendar application
•
Enabling wireless calendar synchronization
•
Adding appointments
•
Managing appointments
•
Managing meeting requests
•
Tips for using the Calendar application
Calendar
Calendar icons
In Day view or Agenda view, one or more of the following icons might appear on
your handheld to indicate additional information for your appointments.
Icon
Description
appointment was initiated with a meeting request
appointment has a reminder set
appointment has text typed in the Notes field
appointment recurs
recurring appointment has an exception
appointment is an all-day event
appointment spans multiple days; this icon appears in Agenda view for
Microsoft Outlook users only
Before you begin
You can synchronize your desktop and handheld Calendars using the Intellisync
tool. Refer to the Intellisync Online Help for more information.
If you have integrated your handheld with an enterprise email account that
Integration
with enterprise uses the BlackBerry Enterprise Server, you can create, edit, view, and
email account respond to meeting requests from your handheld. Refer to "Managing
meeting requests" on page 203 for more information. You can also enable
wireless calendar synchronization. Refer to "Enabling wireless calendar
synchronization" on page 194 for more information.
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BlackBerry Wireless Handheld
Setting Calendar options
Setting Calendar options
You can customize the following Calendar options for your handheld:
•
Enable Quick Entry: Select whether you want to be able to add appointments
quickly in Day view by selecting a time and typing a subject and location. By
default, this option is set to Yes.
•
Initial View: Select the Calendar view that you want to appear when you
open the Calendar application. By default, this option is set to Day.
•
Default Reminder: Select the amount of time before an appointment that the
Calendar should remind you of the appointment. By default, this option is set
to 15 Min.
•
Confirm Delete: Select whether you want to be prompted to confirm before
appointments are deleted. By default, this option is set to Yes.
•
Start Of Day: Select the time at which your day normally begins. By default,
this option is set to 9:00 AM.
•
End of Day: Select the time at which your day normally ends. By default, this
option is set to 5:00 PM.
•
First Day Of The Week: Select the day on which your week starts.
Note: If you set Enable Quick Entry to No, you can use shortcut keys in Day view.
Refer to "Tips for using the Calendar application" on page 207 for more information.
To set Calendar options
1.
On the Home screen, click the Calendar icon. The Calendar screen appears.
2.
Click the trackwheel to view the menu. Click Options. The Calendar Options
screen appears.
3.
In the fields that you want to set, press the Space key until the preferred
option appears.
4.
Click the trackwheel to view the menu and click Save.
You return to the Calendar screen.
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189
Calendar
Changing views
You can view your appointments in Day, Agenda, Week, or Month view.
To change Calendar views
1.
On the Home screen, click the Calendar icon. The Calendar screen displays
your default Calendar view.
2.
Click the trackwheel to view the menu and click View Day, View Agenda,
View Week, or View Month.
Day view
This view displays the day that you select and includes any appointments for that
day. The selected day of the week is outlined in the navigation bar at the top of the
screen. The current hour is outlined. The subject for any appointments appears
beside the start hour and a sidebar spans the length of the appointment. The
location of the appointment (enclosed in parentheses) appears beside the subject.
Calendar - Day view
Agenda view
This view displays only the days on which you have appointments. The
appointments appear in chronological order. Each entry in Agenda view includes
the start time, subject, and location of the appointment. Two arrows at the top of
the screen indicate that you can scroll to view more appointments.
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BlackBerry Wireless Handheld
Changing views
Calendar - Agenda view
Week view
This view displays the week that you select and includes any appointments for
that week. Today’s date is outlined. You can scroll vertically through your
appointments by rolling the trackwheel. All appointments are marked with an
outlined box that spans the length of the appointment.
Microsoft
Exchange
If you are using Microsoft Outlook as your desktop email program and your
appointment spans multiple days, the outlined box spans the days on which the
appointment is scheduled.
If an appointment is an all-day event, the day appears in bold. The column
contains dotted lines to indicate that all the hours in the day are booked for an
appointment.
When your cursor rests on an appointment, the subject, location, and time are
displayed at the bottom of the screen. Hold the Alt key and roll the trackwheel to
scroll horizontally through the appointments. Two arrows at the top of the screen
indicate that you can scroll to view more appointments.
Calendar - Week view
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191
Calendar
Month view
This view displays the month that you select and includes any appointments for
that month. Today’s date is outlined. You can scroll horizontally or vertically
through the days of the month. To scroll vertically, hold the Alt key and roll the
trackwheel. Two arrows at the top of the screen indicate that you can scroll to
view more appointments.
Days with appointments have a black bar to the left of the day. The size of the bar
depends on the length of the appointment. For example, a 1-hour appointment
has a short bar, while a 4-hour appointment has a long bar. The position of the bar
depends on the start time of the appointment. For example, the bar for morning
appointments typically appears near the top of the date. If the appointment is an
all-day event, the date appears in bold.
Calendar - Month view
Navigating in the Calendar application
You can navigate to specific days or months using the Calendar application.
Tip: To return to the current week in the current year, click the trackwheel to view the
menu. Click Today. The current week is shown and today’s date is selected.
You can scroll up past the first day of the week that is displayed on the screen to view
the previous week. You can scroll down past the last day of the week to view the next
week.
To navigate in Day and Week views
1.
On the Home screen, click the Calendar icon. The Calendar screen appears.
2.
If you are in Day view and you want to view a different day of the week, click
the trackwheel to view the menu. Click the day that you want to view. The
selected day appears.
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BlackBerry Wireless Handheld
Navigating in the Calendar application
•
3.
To view the selected day in the next (or previous) week, click the
trackwheel to view the menu. Click Next Week (or Prev Week). The
selected day in the next (or previous) week appears.
If you are in Week view and you want to view the next (or previous) week,
click the trackwheel to view the menu. Click Next Week (or Prev Week). The
next (or previous) week appears.
•
To scroll vertically between appointments, roll the trackwheel; to scroll
horizontally between days, hold the Alt key and roll the trackwheel.
Tip: To return to today’s date, click the trackwheel to view the menu. Click Today.
Today’s date appears.
To navigate in Agenda view
1.
On the Home screen, click the Calendar icon. The Calendar screen appears.
Verify that you are in Agenda view.
2.
To view the next (or previous) day on which you have an appointment, click
the trackwheel to view the menu. Click Next Day (or Previous Day). The next
(or previous) day with an appointment appears at the top of the screen.
Tip: To return to the current date, click the trackwheel to view the menu. Click Today. If
appointments are scheduled, the current date is displayed. If no appointments are
scheduled for the current day, the next day with appointments is displayed.
To go to the previous day, hold the Alt key and roll the trackwheel up. To go to the next
day, hold the Alt key and roll the trackwheel down.
To navigate in Month view
1.
On the Home screen, click the Calendar icon. The Calendar screen appears.
Verify that you are in Month view.
2.
To view a different month in the current year, click the trackwheel to view the
menu. Click the month that you want to view. The selected month appears.
3.
To view the selected month in the next (or previous) year, click the trackwheel
to view the menu. Click Next Year (or Prev Year). The selected month in the
next (or previous) year appears.
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193
Calendar
Tip: To return to the current month in the current year, click the trackwheel to view
the menu. Click Today. The current month is shown and today’s date is selected.
To go to the same day of the next week, hold the Alt key and roll the trackwheel. With
your cursor at the end of the month, hold the Alt key and roll the trackwheel to go to
the same day of the week in the following month.
You can scroll up past the month that is displayed on the screen to view the previous
month. You can scroll down past the month that is displayed on the screen to view the
next month.
To navigate to a specific date
1.
On the Home screen, click the Calendar icon. The Calendar screen appears.
2.
Click the trackwheel to view the menu and click Go to Date. A dialog box
appears.
3.
Use the trackwheel to move between the month, date, and year fields, and
press the Space key until the preferred date appears.
4.
Click the trackwheel.
The date that you select appears in your chosen Calendar view.
Tip: To return to today’s date, click the trackwheel to view the menu. Click Today.
Enabling wireless calendar
synchronization
If you enable wireless calendar synchronization, your desktop Calendar is
synchronized with your handheld’s Calendar. Any changes that you make to
your desktop Calendar are reflected on your handheld, and any changes you
make on your handheld are reflected on your desktop. After this feature is
enabled, you do not have to connect your handheld to your desktop for calendar
synchronization to occur, because synchronization occurs over the wireless
network.
Integration with
enterprise email
account
194
To enable wireless calendar synchronization, your handheld must be
enabled on a BlackBerry Enterprise Server version 2.1 or later. Contact
Nextel Customer Care for more information on whether you can use
wireless calendar synchronization.
BlackBerry Wireless Handheld
Enabling wireless calendar synchronization
To enable wireless calendar synchronization
Before you enable wireless calendar synchronization, connect your handheld to
your desktop and synchronize your handheld and desktop Calendars using the
MS Outlook 98/2000, Lotus Notes 4.6®, or Lotus Notes 5.0 translator. Refer to the
Intellisync Online Help for more information on synchronizing. You should also
back up your handheld’s Calendar. Refer to the Backup and Restore Online Help for
more information.
1.
In the BlackBerry Desktop Manager, double-click the Intellisync icon. The
Intellisync window appears.
2.
Click Configure PIM. The Handheld Configuration window appears.
3.
Select the Calendar application and click Choose. The Choose Translator
window appears.
4.
From the list of available translators, select BlackBerry Wireless Sync and
click OK. You return to the Handheld Configuration window.
Note: In the Choose Translator window, Synchronize is selected as the default
operation. This operation keeps your handheld and desktop Calendars synchronized
over the wireless network. If you change the operation to Import, any change that you
make on your desktop Calendar is imported to your handheld Calendar over the Nextel
wireless network. If you change the operation to Export, any change that you make on
your handheld Calendar is exported to your desktop Calendar over the Nextel wireless
network.
5.
Verify that the check box beside the Calendar application is selected and click
OK. You return to the Intellisync window.
Tip: If you have many appointments to transfer to your handheld, you might want to
select only the Calendar application for synchronization.
6.
In the Synchronize now section at the top of the window, select the
Synchronize PIM check box.
7.
Click Synchronize now. A dialog box appears. If you continue with the
operation, your existing handheld Calendar entries are erased and are
replaced with your desktop Calendar entries. Click OK.
The desktop software synchronizes your calendars and the entries from your
desktop Calendar are transferred to your handheld. Any subsequent calendar
updates are sent over the Nextel wireless network. As long as the check box is
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195
Calendar
selected beside the Calendar application in the Handheld Configuration window,
wireless calendar synchronization is enabled. If you clear the check box or select a
new translator, wireless calendar synchronization is automatically disabled.
If a change is made to an existing appointment or a new appointment is added in
your desktop Calendar, and you have wireless calendar synchronization enabled,
you do not receive notification of the change on your handheld. Check your
handheld Calendar regularly to see any updates.
Note: To receive updates to your handheld Calendar, you must be in an area of
sufficient wireless coverage. NXTL or NxTL and one or more bars must appear with the
wireless coverage indicator to receive updates over the Nextel wireless network.
Adding appointments
You can add new appointments to your handheld’s Calendar.
Warning: If you turn off your handheld using the Power button or the Turn Power Off
icon on the Home screen, Calendar reminders do not turn on the handheld and you are
not notified. Set the Auto On/Off feature if you want Calendar reminders to turn on the
handheld. Refer to "Auto On/Off" on page 232 for more information.
Integration with
enterprise email
account
If you have integrated your handheld with an enterprise email
account, you can create meeting requests. To create meeting requests,
your handheld must be enabled on a BlackBerry Enterprise Server
version 2.1 or later. Refer to "To create meeting requests" on page 203
for more information.
If you have enabled wireless calendar synchronization and are in an
area of sufficient wireless coverage, new appointments that you create
on your handheld are synchronized over the Nextel wireless network
and appear on your desktop Calendar.
To add appointments
1.
On the Home screen, click the Calendar icon. The Calendar screen appears.
2.
Click the trackwheel to view the menu and click New. The New Appointment
screen appears.
3.
In the Subject and Location fields, type information for the appointment.
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Adding appointments
Calendar - New Appointment screen
4.
In the Start field, set the start date and time for the appointment. In the
Duration field, set the length of the appointment. When you modify this field,
the End field automatically reflects the changes. (If you change the End field,
the Duration field is automatically updated.)
5.
In the Reminder field, set the amount of time before an appointment that the
Calendar should remind you of the appointment. If you do not want to be
reminded of the appointment, set this field to None.
Note: If you want your appointment to recur regularly, complete steps 6 through 8. If
you do not want your appointment to recur regularly, proceed to step 9.
6.
In the Recurrence field, press the Space key until the preferred option
appears. Choose from Daily, Weekly, Monthly, Yearly, or None. For this
example, select Daily to set an appointment that recurs on a daily basis.
Below the Recurrence field, additional fields and a message describing the
recurrence pattern appears.
7.
In the Every field, press the Space key until the preferred amount of time
between appointments appears. For this example, select 2 to set an
appointment that recurs every second day.
Note: If you set your appointment to recur weekly, you can specify the day of the week
on which it should recur. If you set your appointment to recur monthly or yearly, you
can set whether you want the appointment to recur on the exact date or on the relative
date. For example, you can specify that your recurring appointment occurs on the 28th
of each month (exact date) or on the last Monday of each month (relative date).
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197
Calendar
New Appointment screen - setting a recurring appointment
8.
In the End field, set the specific date on which the recurring appointment
should end.
Microsoft
Exchange
9.
If you are using Microsoft Outlook as your desktop email program, you can set the
End field to Never. If you set this field to Never, your appointment recurs
perpetually.
In the Notes field, type any additional notes for the appointment. Click the
trackwheel to view the menu. Click Save.
You return to the Calendar screen.
Tip: To clear a text field, click the trackwheel to view the menu. Click Clear Field.
To add appointments quickly
If, on the Calendar Options screen, you have the Enable Quick Entry field set to
Yes, you can add appointments quickly in Day view.
1.
On the Home screen, click the Calendar icon. The Calendar screen appears.
Verify that you are in Day view.
2.
Scroll to a start time and type a name for the appointment. To add a location,
type it in parentheses.
3.
Roll the trackwheel to change the appointment’s end time.
4.
Click the trackwheel. The appointment appears on the Calendar screen.
Note: To add more information to the appointment, click the trackwheel to view the
menu. Click Open.
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Adding appointments
Appointment fields
The New Appointment screen contains the following fields:
Subject: Type the subject for the appointment.
Location: Type the location of the appointment.
All Day Event: Set whether the appointment occupies a full day.
Note: The date of an all-day event does not change when you change the time zone for
your handheld.
Start: Select the start date and time for the appointment. The defaults are the date
and time that are selected before you enter the New Appointment screen.
End: Select the end date and time of the appointment. The defaults are today’s
date and one hour after the start time.
Lotus
Domino
If you use Lotus Notes as your desktop email program, appointments cannot span
more than one day. The end date of your appointment must be the same as the
start date.
Duration: Select the length of the appointment. When you modify this field, the
End field automatically reflects the changes. By default, this option is set to 1
hour.
Time Zone: Select the time zone in which the appointment occurs. By default, this
option is set to Eastern Time.
Reminder: Select how early you want to be notified of the appointment. By
default, this option is set to 15 Min.
Recurrence: Set how often the appointment recurs. By default, this option is set to
None.
Every: Select the amount of time between recurring appointments. By default, this
option is set to 1. This field only appears if you have set the Recurrence field to an
option other than None.
End: Set the specific date on which the recurring appointment should end. This
field only appears if you have set the Recurrence field to an option other than
None.
Days: Select the day(s) on which you want the appointment to recur. This field
only appears if you have set the Recurrence field to Weekly.
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Calendar
Relative Date: Set whether the appointment recurs on the selected day (instead of
the specific date) every month or year. This field only appears if you have set the
Recurrence field to Monthly or Yearly.
Notes: Type any reference notes for the appointment.
Managing appointments
You can view, edit, and delete appointments in your chosen Calendar view.
Viewing and editing appointments
You can view or edit appointments at any time.
To view and edit appointments in Day, Agenda, or Week view
1.
On the Home screen, click the Calendar icon. The Calendar screen appears.
Verify that you are in Day, Agenda, or Week view.
2.
Select the appointment that you want to view or edit and click the trackwheel
to view the menu. Click Open.
Note: If you select a recurring appointment, you are prompted to indicate whether you
want to view and edit all occurrences of the appointment (click Open the series) or
only the selected appointment (click Open this occurrence). The Appointment Details
screen appears.
3.
Edit the appointment. In the All Day Event, Start, End, Duration, Time Zone,
and Reminder fields, press the Space key until the preferred option appears.
Lotus
Domino
4.
If you use Lotus Notes as your desktop email program, you cannot edit the Start,
End, Duration, or Time Zone fields for a saved recurring appointment.
If you edit a recurring appointment, in the Recurrence field, press the Space
key until the preferred option appears.
Lotus
Domino
5.
200
If you use Lotus Notes as your desktop email program, you cannot edit the
recurrence pattern of a saved appointment.
Click the trackwheel to view the menu. Click Save.
BlackBerry Wireless Handheld
Managing appointments
You return to the Calendar screen.
Tip: To clear a text field, click the trackwheel to view the menu. Click Clear Field.
If you are in Week view and want to view all the appointments for the day that you
select, click the trackwheel to view the menu. Click View Appts. The appointments for
the selected day appear in Day view. Press the Escape button to return to Week view.
To view and edit appointments in Month view
1.
On the Home screen, click the Calendar icon. The Calendar screen appears.
Verify that you are in Month view.
2.
Select the day on which there are appointments that you want to view or edit.
Click the trackwheel to view the menu and click View Appts. The
appointments for the selected day appear in Day view.
3.
Select the appointment that you want to view or edit and click the trackwheel
to view menu. Click Open.
Note: If you select a recurring appointment, you are prompted to indicate whether you
want to view and edit all occurrences of the appointment (click Open the series) or
only the selected appointment (click Open this occurrence). The Appointment Details
window appears.
4.
Edit the appointment. In the All Day Event, Start, End, Duration, and
Reminder fields, press the Space key until the preferred option appears.
Lotus
Domino
5.
If you edit a recurring appointment, in the Recurrence field, press the Space
key until the preferred option appears.
Lotus
Domino
6.
If you use Lotus Notes as your desktop email program, you cannot edit the Start,
End, Duration, or Time Zone fields for a saved recurring appointment.
If you use Lotus Notes as your desktop email program, you cannot edit the
recurrence pattern of a saved appointment.
Click the trackwheel to view the menu and then click Save.
You return to the Calendar screen.
Tip: To clear a text field, click the trackwheel to view the menu, and then click Clear
Field.
If you are in Month view and you click View Appts on the menu, your appointments
appear in Day view. Press the Escape button to return to Month view.
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Calendar
Deleting appointments
You can maintain your Calendar efficiently by deleting old appointments to free
memory.
Microsoft
Exchange
If you have enabled the Microsoft Outlook Auto Archive feature and wireless
calendar synchronization, appointments are deleted from your handheld
when they are archived in Outlook.
To delete appointments in Day, Agenda, or Week view
1.
On the Home screen, click the Calendar icon. The Calendar screen appears.
Verify that you are in Day, Agenda, or Week view.
2.
Select the appointment that you want to delete. Click the trackwheel to view
the menu. Click Delete.
•
If the appointment is a recurring appointment, you are prompted to
indicate whether you want to delete all occurrences of the appointment
(click Delete the series) or only the selected appointment (click Delete
this occurrence).
•
If the appointment is not a recurring appointment, a dialog box prompts
you to confirm the deletion. Click Delete.
You return to the Calendar screen and the appointment is no longer listed.
Integration with
enterprise email
account
If you have integrated your handheld with an enterprise email account
that uses the BlackBerry Enterprise Server and have enabled wireless
calendar synchronization, any appointments that you delete from your
handheld Calendar are also deleted from your desktop Calendar.
To delete multiple appointments by date
You can delete all appointments prior to a particular date by selecting a date field.
1.
On the Home screen, click the Calendar icon. The Calendar screen appears.
Verify that you are in Agenda view.
2.
Select a date field. Click the trackwheel to view the menu. Click Delete Prior.
A dialog box prompts you to confirm before all items prior to and including
that date are deleted.
3.
Click Delete.
You return to the Calendar screen and the appointments are no longer listed.
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Managing meeting requests
To delete appointments in Month view
1.
On the Home screen, click the Calendar icon. The Calendar screen appears.
Verify that you are in Month view.
2.
Select the day on which there are appointments that you want to delete. Click
the trackwheel to view the menu. Click View Appts. The appointments for
the selected day appear in Day view.
3.
Select the appointment that you want to delete and click the trackwheel to
view the menu. Click Delete.
•
If the appointment is a recurring appointment, you are prompted to
indicate whether you want to delete all occurrences of the appointment
(click Delete the series) or only the selected appointment (click Delete
this occurrence).
•
If the appointment is not a recurring appointment, a dialog box prompts
you to confirm the deletion. Click Delete.
You return to the Calendar screen and the appointment is no longer listed.
Integration with
enterprise email
account
If you have integrated your handheld with an enterprise email account
that uses the BlackBerry Enterprise Server and have enabled wireless
calendar synchronization, any appointments that you delete from your
handheld Calendar are also deleted from your desktop Calendar.
Managing meeting requests
If you have integrated your handheld with an enterprise email account, you can
create, respond to, view, edit, and delete meeting requests on your handheld.
Integration with
enterprise email
account
To create meeting requests, your handheld must be enabled on a
BlackBerry Enterprise Server version 2.1 or later.
If you have enabled wireless calendar synchronization and are in an area
of sufficient wireless coverage, meeting requests are synchronized over
the Nextel wireless network and appear in your desktop Calendar. NXTL
or NxTL and one or more bars must appear with the wireless coverage
indicator to receive updates over the wireless network.
To create meeting requests
1.
On the Home screen, click the Calendar icon. The Calendar screen appears.
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Calendar
2.
Click the trackwheel to view the menu. Click New. The New Appointment
screen appears.
3.
Roll the trackwheel to scroll from field to field, and add information for the
meeting. Refer to "Appointment fields" on page 199 for more information on
these fields.
4.
Click the trackwheel to view the menu and click Invite Attendee. Your
handheld’s Address Book appears, listing all your contacts.
5.
Select an existing contact or create a new one. Click the trackwheel to view the
menu. Click Invite. Repeat steps 4 and 5 until all invitees are added to the
meeting request.
Note: If you specified more than one email address for a contact, you are prompted to
select the address to which the meeting request should be sent.
Do not invite yourself to the meeting. You are already registered as the meeting
organizer.
If you want to change or remove attendees after you add them to the meeting, click the
trackwheel to view the menu. Click Change Attendee or Remove Attendee.
6.
Click the trackwheel to view the menu. Click Save. The appointment is added
to your handheld.
If you enabled wireless calendar synchronization, your desktop Calendar is also
updated. A meeting request is sent to the invitees and a sent message appears on
the Messages screen. This message contains a meeting request attachment. You
can open this attachment to review the details of your meeting.
Any responses to your meeting request are received as messages in the Messages
application. You can also open the meeting in the Calendar application and view
whether an invitee has accepted or declined the meeting.
To respond to meeting requests
You can respond to meeting requests that you receive. When you receive a
meeting request, it appears on your Messages screen as a message.
1.
On the Home screen, click the Messages icon. The Messages screen appears.
2.
Open the meeting request message. The details of the meeting appear.
3.
Click the trackwheel to view the menu.
•
204
To send a response without comments, click Accept or Decline.
BlackBerry Wireless Handheld
Managing meeting requests
•
To send a response with comments, click Accept with comments or
Decline with comments. The Comments screen appears. Type your
comments and click the trackwheel to view the menu. Click Send.
A response is sent to the meeting organizer.
Tip: To check your Calendar while you view the open meeting request, click the
trackwheel to view the menu. Click View Calendar. When you close your Calendar, you
return to the open meeting request.
If you accept the meeting, your handheld and desktop Calendars are updated
over the Nextel wireless network. The original message that contained the
meeting request no longer appears on the Messages screen. It is replaced by the
response message that you sent to the meeting organizer. You can view the
meeting details by viewing the appropriate appointment on the Calendar screen
or by opening the meeting response attachment in the sent message.
Note: If you are managing someone else’s Calendar, meeting requests for that person
are not delivered to your handheld. The meeting request remains at your desktop and
you can accept it from there. After you accept it, the person’s handheld and desktop
Calendars are updated.
To view meeting requests
You can view the details for meetings that you have organized, or meetings to
which you have responded, by viewing the appointment in your handheld’s
Calendar. You can also view the details by opening the sent meeting request or
meeting response on your Messages screen and viewing the meeting request or
meeting response attachment.
If you have organized a meeting or the organizer has sent an update, the meeting
details indicate who has accepted and who has declined.
To edit meeting requests
You can only edit the attendee list for a meeting if you are the organizer.
1.
On the Home screen, click the Calendar icon. The Calendar screen appears.
2.
Open an appointment for which you are the organizer. Edit the meeting.
Lotus Domino If you are using Lotus Notes as your desktop email program, you cannot edit
the Start, End, Duration, or Time Zone fields for a saved recurring
appointment.
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Calendar
3.
4.
To add, edit, or delete invitees to your meeting, select the Accepted or
Declined field and click the trackwheel to view the menu.
•
To invite a new contact, click Invite Attendee. The Select Address screen
appears. Select a contact or create a new one. Click the trackwheel to view
the menu. Click Invite.
•
To replace one contact with another contact, click Change Attendee. The
Select Address screen appears. Select a contact or create a new one. Click
the trackwheel to view the menu. Click Invite.
•
To revoke the invitation to a contact, click Remove Attendee. A dialog
box appears. Click Delete.
Click the trackwheel to view the menu. Click Save.
The appointment is updated on your handheld and an updated meeting request
is sent to all invitees. A sent message appears on the Messages screen. This
message contains an updated meeting request attachment. You can open this
attachment to review the details of your meeting.
Note: Do not invite yourself to the meeting. You are already registered as the meeting
organizer.
To delete meeting requests
If you have not responded to a meeting request (either on your handheld or on
your desktop) and you delete the meeting request message from your handheld
Messages screen, the appointment is deleted and removed from both your
handheld and your desktop Calendar. To avoid inadvertently missing a meeting,
always respond to meeting requests either on your desktop or on your handheld.
After the meeting has occurred, you can delete the meeting from your handheld
Calendar. Refer to "Deleting appointments" on page 202 for more information.
To cancel meetings
If you have wireless calendar synchronization enabled and you delete a meeting
from your handheld Calendar, the appointment is removed from your desktop
Calendar. No response message is sent to the meeting organizer.
If you are the organizer for a meeting and you delete the meeting from your
handheld, you can send an email message that cancels the meeting. After you
delete the meeting, the Send cancellation to attendees dialog box appears. Click
Yes to send the email message.
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BlackBerry Wireless Handheld
Tips for using the Calendar application
Tips for using the Calendar application
• In Agenda, Week, or Month view, press D to go to Day view, W to go to Week view, M to go to
Month view, and A to go to Agenda view. To use these shortcuts in Day view, on the Calendar
Options screen, set the Enable Quick Entry field to No.
• In Day view, hold the Alt key and roll the trackwheel to go to the previous or next day.
• In Day view, press the Space key to go to the next day and press the Shift key + the Space
key to go to the previous day.
• In Week view, press the Alt key and roll the trackwheel to scroll horizontally through the days.
• Hold the Alt key and press the Back key to move to the previous day, week, or month.
• Hold the Alt key and press the Forward key to move to the next day, week, or month.
• Press T to go to today’s date, press G to go to a specific date, press N to go to the next day,
week, or month, and P to go to the previous day, week, or month. To use these shortcuts in
Day view, on the Calendar Options screen, set the Enable Quick Entry field to No.
• Press the Enter key to create an appointment at a selected time or to view an appointment, if
one is selected.
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Calendar
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BlackBerry Wireless Handheld
Chapter 12
MemoPad
This section provides information on the following topics:
•
Setting MemoPad options
•
Adding memos
•
Managing memos
•
Tips for using the MemoPad application
MemoPad
Setting MemoPad options
You can customize the following MemoPad option for your handheld:
•
Confirm Delete: Select whether you want to confirm the deletion of memos.
By default, this option is set to Yes.
To set MemoPad options
1.
On the Home screen, click the MemoPad icon. The Find screen appears.
2.
Click the trackwheel to view the menu. Click Options. The MemoPad
Options screen appears.
3.
In the Confirm Delete field, press the Space key until the preferred option
appears.
MemoPad Options screen
4.
Click the trackwheel to view the menu. Click Save.
You return to the MemoPad screen.
Adding memos
You can add memos to your handheld.
To add memos
1.
On the Home screen, click the MemoPad icon. The Find screen appears.
2.
Click the trackwheel to view the menu. Click New.
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BlackBerry Wireless Handheld
Managing memos
Find screen menu - New item
3.
Type a title for your memo and press the Enter key. If you do not type a title,
you cannot save the memo.
4.
Type the body of the memo.
5.
Click the trackwheel to view the menu. Click Save.
You return to the Find screen and your new memo appears, listed in alphabetical
order.
Managing memos
You can view, edit, and delete memos on your handheld.
To view memos
1.
On the Home screen, click the MemoPad icon. The Find screen appears.
2.
Select the memo that you want to view. Click the trackwheel to view the
menu. Click View.
The full memo appears on the screen.
Tip: To edit a memo that you are viewing, click the trackwheel to view the menu. Click
Edit.
To edit memos
1.
On the Home screen, click the MemoPad icon. The Find screen appears.
2.
Select the memo that you want to edit and click the trackwheel to view the
menu. Click Edit.
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MemoPad
3.
Add or edit text. Hold the Alt key and roll the trackwheel to scroll
horizontally through the text.
Tip: Use your handheld’s cut, copy, and paste features when you edit memos. Refer to
"Using cut, copy, and paste" on page 52 for more information.
To clear the title or body, click the trackwheel to view the menu. Click Clear Field.
4.
Click the trackwheel to view the menu and click Save.
To delete memos
1.
On the Home screen, click the MemoPad icon. The Find screen appears.
2.
Select the memo that you want to delete and click the trackwheel to view the
menu. Click Delete.
3.
A dialog box prompts you to confirm the deletion. Click Delete.
You return to the Find screen and the memo is no longer listed.
Tips for using the MemoPad application
• Type the first letters of a memo to locate it on the Find screen.
• Press the Enter key on the Find screen with a memo selected to open the memo.
• Press the Space key to move down a page in an open memo.
• Press a Shift key + the Space key to move up a page in an open memo.
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BlackBerry Wireless Handheld
Chapter 13
Calculator
This section provides information on the following topics:
•
Performing mathematical operations
•
Performing measurement conversions
•
Closing the Calculator
•
Tips for using the Calculator application
Calculator
Performing mathematical operations
You can use the Calculator to perform standard mathematical operations.
To perform a calculation
1.
On the Home screen, click the Calculator icon. The Calculator screen appears.
2.
Type the first number of the mathematical operation. You can also use the
trackwheel to select the numbers that are displayed on the screen.
3.
Click the operator that you want to use for this calculation.
4.
Type the next number in the mathematical operation.
5.
Click the equal sign (=).
The result of the calculation appears.
Tip: You can use the Calculator memory to save the results of a particular calculation.
Use MR, MC, MS, and M+ to respectively recall, clear, subtract, and add numbers to the
Calculator memory. The current contents of the memory are shown at the top of the
screen.
You can click the equal sign (=) or press the Enter key to display the result of a
calculation.
Press the Backspace key to clear your handheld display.
Performing measurement conversions
You can use your handheld’s Calculator to convert numbers to and from metric
measurements. You can convert between centimeters and inches, meters and feet,
meters and yards, kilometers and miles, kilograms and pounds, Celsius and
Fahrenheit, liters and US gallons, and liters and UK gallons.
To convert measurements
1.
On the Home screen, click the Calculator icon. The Calculator screen appears.
2.
Type the number that you want to convert and click Menu.
3.
Click From Metric or To Metric. For this example, select From Metric. A
second menu appears. Select the type of conversion that you want the
Calculator to perform.
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BlackBerry Wireless Handheld
Closing the Calculator
The converted results are shown on the Calculator’s display.
Closing the Calculator
On the Calculator screen, click Menu. Click Close.
Tips for using the Calculator application
• On the Calculator screen, hold the Alt key and roll the trackwheel to scroll vertically.
• Press I to add.
• Press U to subtract.
• Press A to multiply.
• Press G to divide.
• Press Q to change the number from positive to negative or from negative to positive.
• Press V to find the square root of a number.
• Press J to recall the memory.
• Press H to clear the memory.
• Press L to add the number to the memory.
• Press the Enter key to see the result of your calculation.
• Press T to clear the Calculator screen.
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Calculator
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BlackBerry Wireless Handheld
Chapter 14
Options
This section provides information on the following topics:
•
Setting the Alarm
•
Locking the keyboard
•
Customizing notification profiles
•
Setting the Auto On/Off feature
•
Customizing handheld options
•
Handheld options
Options
Setting the Alarm
Your handheld has an Alarm feature that you can set to tone or vibrate at a
specific time. You can also specify whether the Alarm should notify you every
day or only on weekdays.
Warning: If you turn off your handheld using the Power button or the Turn Power Off
icon on the Home screen, Alarm notifications do not turn on the handheld and you are
not notified. Set the Auto On/Off feature if you want Alarm notification to turn on the
handheld. Refer to "Setting the Auto On/Off feature" on page 229 for more information.
Icon
Description
The Alarm icon appears on the Home screen.
To set the Alarm
1.
On the Home screen, click the Alarm icon. The Alarm screen appears.
2.
In the fields that you want to set, press the Space key until the preferred
option appears.
3.
Click the trackwheel to view the menu. Click Save.
Alarm screen - setting options
When the Alarm notifies you, the Daily Alarm dialog box appears. Press the Enter
key or click the trackwheel to close it. This action does not disable the Alarm; the
handheld notifies you again at the set time even if the Alarm has been silenced.
You must set the Alarm field to Off to disable the Alarm.
If you set the Snooze field, the Daily Alarm dialog box appears at the set time.
Click the trackwheel or press the Enter key to silence the notification for the set
amount of time. The Alarm sounds again after the amount of time that is set in the
Snooze field.
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BlackBerry Wireless Handheld
Locking the keyboard
Alarm fields
The Alarm screen contains the following fields:
Daily Alarm: Select whether you want the Alarm to notify you. By default, this
field is set to Off.
Time: Set the time at which you want the Alarm to notify you. By default, this
field is set to 00:00.
Snooze: Select whether you want a snooze feature. Set the interval at which you
want the Alarm to sound again. Choose from Off, 1 Min, 5 Min, or 10 Min. By
default, this field is set to Off.
Active on Weekends: Select whether the Alarm should notify you every day,
including Saturday and Sunday. By default, this field is set to Yes. With the field
set to No, the Alarm notifies you on weekdays only.
Locking the keyboard
You can lock your handheld’s keyboard to avoid accidentally placing phone calls
or typing characters. When you lock your keyboard, the Lock screen appears. If
you type owner information on the Owner screen, it appears on the Lock screen.
You should include your contact information in case your handheld is lost.
Icon
Description
The Keyboard Lock icon appears on the Home screen.
1.
On the Home screen, click the Keyboard Lock icon. The Lock screen appears.
2.
To use your handheld again, double-click the trackwheel.
Tip: You can also lock your handheld with a password. Refer to "Security" on page 237
for more information.
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219
Options
Customizing notification profiles
Your handheld has profiles that control notification. Within each profile, you can
set different notification options for each of the following items:
Note: Depending on your Nextel service plan, some items might not be available.
Contact Nextel Customer Care for more information on available services.
Alarm: Set how your handheld notifies you of the Alarm.
Browser: Set how your handheld notifies you of saved web pages. If you enabled
the WAP Push feature on your handheld, this profile also notifies you of incoming
WAP messages and applications.
Calendar: Set how your handheld notifies you of appointment reminders.
Level 1 Messages: Set how your handheld notifies you of incoming messages that
were sent with a Level 1 notification priority. Email and PIN messages that are
sent to the handheld with Level 1 notification appear in bold on the Messages
screen.
PIN messages are always considered as Level 1 messages if, on the Message List
Options screen, the Consider PIN Level 1 field is set to Yes. Refer to "Setting
message options" on page 43 for more information.
Note: The priority with which email messages are forwarded to your handheld depends
on the filter rules that are set in the desktop software and on the server. You can use the
Redirector Settings tool to create a new filter that specifies which email messages are
forwarded with Level 1 notification. Refer to the Redirector Settings Online Help for more
information.
Direct Connect Alert: Set how your handheld notifies you of Nextel Direct
Connect Call Alerts.
Direct Connect: Set how your handheld notifies you of Nextel Direct Connect
Private Calls and Group Calls.
Messages: Set how your handheld notifies you of incoming email and PIN
messages.
Phone: Set how your handheld notifies you of incoming phone calls.
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BlackBerry Wireless Handheld
Customizing notification profiles
SMS: Set how your handheld notifies you of incoming SMS messages.
Icon
Description
The Profiles icon appears on the Home screen.
To enable a notification profile
1.
On the Home screen, click the Profiles icon. The Profiles screen appears.
2.
Select the profile that you want to enable. Click the trackwheel to view the
menu. Click Enable. On the Profiles screen, the word (On) appears beside
your selection.
Tip: On the Profiles screen, select a profile and press the Space key to enable it.
To add a notification profile
1.
On the Home screen, click the Profiles icon. The Profiles screen appears.
2.
Click the trackwheel to view the menu. Click New.
3.
In the Name field, type a profile name.
4.
Select the item for which you want to set notification options. Choose from
Alarm, Browser, Calendar, Direct Connect Alert, Direct Connect, Messages,
Phone, or SMS. For this example, select Messages. Click the trackwheel to
view the menu. Click Edit.
5.
In the fields that you want to set, press the Space key until the preferred
option appears.
6.
Click the trackwheel to view the menu. Click Save. The list of items for which
you can receive notification appears.
7.
Repeat steps 4 through 6 to set the notification options for the other items.
8.
Click the trackwheel to view the menu. Click Save.
Your new notification profile appears on the Profiles screen.
Note: After you add a new profile, you must enable it before your customized
notification options take effect.
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221
Options
Profile fields
You can set the following fields for each item:
Out of Holster: Set how your handheld notifies you when it is out of the holster.
Choose from None, Tone, Vibrate, and Vibrate+Tone.
In Holster: Set how your handheld notifies you when it is in the holster. Choose
from None, Tone, Vibrate, and Vibrate+Tone.
Note: For the Direct Connect and Direct Connect Alert items, if you set the Out of
Holster or In Holster fields to None or Vibrate, you do not hear the beep to indicate the
current speaker during a Nextel Direct Connect call. If you are using a headset during a
Nextel Direct Connect call, however, you continue to hear the beeps in the headset.
Tune: Select the tune that you want to hear when you are notified. Choose from
BlackBerry 1, BlackBerry 2, BlackBerry 3, BlackBerry 4, BlackBerry 5,
BlackBerry 6, Ring 1, Ring 2, Ring 3, Ring 4, Ring 5, Ring 6, UK Ring 1, UK Ring
2, UK Ring 3, or UK Ring 4.
Volume: Select the volume for your notification tune. Choose from Mute, Low,
Medium, High, or Escalating. If you select the Escalating option, notification
volume progresses from quiet to louder notification.
Number of Beeps: Select how many times the notification sounds before it stops.
Choose from 1, 2, or 3.
Note: For the Phone and Direct Connect Alert items, your handheld provides
continuous notification. For these items, the option that you set in the Number of
Beeps field determines the number of times that the handheld sounds during
notification.
The Number of Beeps field determines the number of times that the notification
sounds in the headset for the Phone item.
Repeat Notification: Set whether you want to be reminded of any unopened
messages. Choose from None or LED Flashing. You can select LED Flashing for
the notification LED to remind you of unopened items.
Do Not Disturb: Set whether you want to stop all notification for the Phone and
Direct Connect Alert items. Choose from Yes or No. If you set this field to Yes,
you are not notified of incoming phone calls or Nextel Direct Connect Call Alerts.
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BlackBerry Wireless Handheld
Customizing notification profiles
Settings for the default profiles
The handheld has four preprogrammed profiles: Loud, Discreet, Quiet, and
Default. When you first receive your handheld, the Default profile is enabled.
You cannot delete these profiles.
Loud profile
The following table outlines the default Out of Holster notification settings for
each field of the Loud profile.
Out of
Holster
Tune
Volume
Number
of Beeps
Repeat
Notification
Alarm
Vibrate +
Tone
BlackBerry 1
High
3
None
Browser
Vibrate +
Tone
BlackBerry 4
High
3
None
Calendar
Vibrate +
Tone
BlackBerry 2
High
3
None
Direct
Connect
Alert
Vibrate +
Tone
Ring 3
High
3
None
Direct
Connect
Vibrate +
Tone
BlackBerry 6
High
3
None
Level 1
Messages
Vibrate +
Tone
BlackBerry 3
High
3
None
Messages
Vibrate +
Tone
BlackBerry 3
High
3
None
Phone
Vibrate +
Tone
Ring 6
High
3
None
SMS
Vibrate +
Tone
BlackBerry 3
High
3
None
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Options
The following table outlines the default In Holster notification settings for each
field of the Loud profile.
In Holster
Tune
Volume
Number
of Beeps
Repeat
Notification
Alarm
Vibrate +
Tone
BlackBerry 1
High
3
None
Browser
Vibrate +
Tone
BlackBerry 4
High
3
None
Calendar
Vibrate +
Tone
BlackBerry 2
High
3
None
Direct
Connect
Alert
Vibrate +
Tone
Ring 3
High
3
None
Direct
Connect
Vibrate +
Tone
BlackBerry 6
High
3
None
Level 1
Messages
Vibrate +
Tone
BlackBerry 3
High
3
None
Messages
Vibrate +
Tone
BlackBerry 3
High
3
None
Phone
Vibrate +
Tone
Ring 6
High
3
None
SMS
Vibrate +
Tone
BlackBerry 3
High
3
None
Discreet profile
The following table outlines the default Out of Holster notification settings for
each field of the Discreet profile.
Out of
Holster
Tune
Volume
Number
of Beeps
Repeat
Notification
Tone
BlackBerry 1
Low
3
None
Browser
Vibrate
BlackBerry 4
Mute
3
None
Calendar
Vibrate
BlackBerry 2
Mute
3
None
Alarm
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BlackBerry Wireless Handheld
Customizing notification profiles
Out of
Holster
Tune
Volume
Number
of Beeps
Repeat
Notification
Direct
Connect
Alert
Vibrate
Ring 3
Mute
3
None
Direct
Connect
Vibrate
BlackBerry 6
Mute
3
None
Level 1
Messages
Vibrate
BlackBerry 3
Mute
3
None
Messages
Vibrate
BlackBerry 3
Mute
3
None
Phone
Vibrate
Ring 6
Mute
3
None
SMS
Vibrate
BlackBerry 3
Mute
3
None
The following table outlines the default In Holster notification settings for each
field of the Discreet profile.
In Holster
Tune
Volume
Number
of Beeps
Repeat
Notification
Tone
BlackBerry 1
Low
3
None
Browser
Vibrate
BlackBerry 4
Mute
3
None
Calendar
Vibrate
BlackBerry 2
Mute
3
None
Direct
Connect
Alert
Vibrate
Ring 3
Mute
3
None
Direct
Connect
Vibrate
BlackBerry 6
Mute
3
None
Level 1
Messages
Vibrate
BlackBerry 3
Mute
3
None
Messages
Vibrate
BlackBerry 3
Mute
3
None
Phone
Vibrate
Ring 6
Mute
3
None
SMS
Vibrate
BlackBerry
Mute
3
None
Alarm
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Options
Quiet profile
The following table outlines the default Out of Holster notification settings for
each field of the Quiet profile.
Out of
Holster
Tune
Volume
Number
of Beeps
Repeat
Notification
Alarm
None
BlackBerry 1
Mute
1
None
Browser
None
BlackBerry 4
Mute
1
None
Calendar
None
BlackBerry 2
Mute
1
None
Direct
Connect
Alert
None
Ring 3
Mute
1
None
Direct
Connect
None
BlackBerry 6
Mute
1
None
Level 1
Messages
None
BlackBerry 3
Mute
1
None
Messages
None
BlackBerry 3
Mute
1
None
Phone
None
Ring 6
Mute
1
None
SMS
None
BlackBerry 3
Mute
1
None
The following table outlines the default In Holster notification settings for each
field of the Quiet profile.
In Holster
Tune
Volume
Number
of Beeps
Repeat
Notification
Alarm
None
BlackBerry 1
Mute
1
None
Browser
None
BlackBerry 4
Mute
1
None
Calendar
None
BlackBerry 2
Mute
1
None
Direct
Connect
Alert
None
Ring 3
Mute
1
None
Direct
Connect
None
BlackBerry 6
Mute
1
None
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BlackBerry Wireless Handheld
Customizing notification profiles
In Holster
Tune
Volume
Number
of Beeps
Repeat
Notification
Level 1
Messages
None
BlackBerry 3
Mute
1
None
Messages
None
BlackBerry 3
Mute
1
None
Phone
None
Ring 6
Mute
1
None
SMS
None
BlackBerry 3
Mute
1
None
Default profile
The following table outlines the default Out of Holster notification settings for
each field of the Default profile.
Out of
Holster
Tune
Volume
Number
of Beeps
Repeat
Notification
Alarm
Tone
BlackBerry 1
High
3
None
Browser
None
BlackBerry 4
Mute
1
LED Flashing
Calendar
None
BlackBerry 2
Mute
1
LED Flashing
Direct
Connect
Alert
Tone
Ring 3
High
1
None
Direct
Connect
Tone
BlackBerry 6
Medium
1
None
Level 1
Messages
None
BlackBerry 3
Mute
1
LED Flashing
Messages
None
BlackBerry 3
Mute
1
LED Flashing
Phone
Tone
Ring 6
High
1
None
SMS
None
BlackBerry 3
Mute
1
LED Flashing
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Options
The following table outlines the default In Holster notification settings for each
field of the Default profile.
In Holster
Tune
Volume
Number
of Beeps
Repeat
Notification
Tone
BlackBerry 1
High
3
None
Browser
Vibrate
BlackBerry 4
Mute
1
None
Calendar
Vibrate
BlackBerry 2
Mute
1
None
Direct
Connect
Alert
Vibrate +
Tone
Ring 3
High
1
None
Direct
Connect
Vibrate +
Tone
BlackBerry 6
Medium
1
None
Level 1
Messages
Vibrate
BlackBerry 3
Mute
1
None
Messages
Vibrate
BlackBerry 3
Mute
1
None
Vibrate +
Tone
Ring 6
High
1
None
Vibrate
BlackBerry 3
Mute
1
None
Alarm
Phone
SMS
To edit notification profiles
1.
On the Home screen, click the Profiles icon. The Profiles screen appears.
2.
Select the profile that you want to edit and click the trackwheel to view the
menu. Click Edit.
3.
Select the item for which you want to edit the notification options. Select from
Alarm, Browser, Calendar, Direct Connect Alert, Direct Connect, Messages,
Phone, or SMS. Click the trackwheel to view the menu. Click Edit.
4.
In the fields that you want to set, press the Space key until the preferred
option appears.
5.
Click the trackwheel to view the menu. Click Save. The list of items appears
for which you can receive notification.
6.
Repeat steps 3 through 5 to edit the notification options for the other items.
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BlackBerry Wireless Handheld
Setting the Auto On/Off feature
7.
Click the trackwheel to view the menu. Click Close.
You return to the Profiles screen.
To delete a notification profile
1.
On the Home screen, click the Profiles icon. The Profiles screen appears.
2.
Select the profile that you want to delete and click the trackwheel to view the
menu. Click Delete. A dialog box prompts you to confirm the deletion.
3.
Click Delete.
You return to the Profiles screen, and the profile is no longer listed.
Note: You cannot delete the preprogrammed notification profiles.
Setting the Auto On/Off feature
You can set whether you want your handheld to turn on and off automatically at
specified times. Setting the Auto On/Off feature also helps to conserve your
handheld battery.
Warning: If you are in an area where wireless signals might interfere with normal
operations (for example, on an airplane), turn off your handheld’s radio. On the Home
screen, click the Turn Wireless Off icon. Do not use the Auto On/Off feature. Refer to
"Important safety information" on page 9 for more information on areas where
interference might occur.
Icon
Description
The Auto On/Off feature is accessible through the Options application.
The Options icon appears on the Home screen.
To set the Auto On/Off feature
1.
On the Home screen, click the Options icon. The Options screen appears.
2.
Click Auto On/Off. The Auto On/Off screen appears.
3.
In the fields that you want to set, press the Space key until the preferred
option appears.
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229
Options
4.
Click the trackwheel to view the menu. Click Save.
You return to the Options screen.
Auto On/Off fields
The Auto On/Off screen contains the following fields:
Weekday On: Set whether the handheld turns on automatically at a specific time
on weekdays.
Weekday Off: Set whether the handheld turns off automatically at a specific time
on weekdays.
Weekend On: Set whether the handheld turns on automatically at a specific time
on the weekend.
Weekend Off: Set whether the handheld turns off automatically at a specific time
on the weekend.
Note: Both Weekday and Weekend options have an Enabled/Disabled field. These
fields must be set to Enabled for the handheld to turn on and off automatically.
To turn off the handheld when the Auto
On/Off feature is enabled
If you turn off your handheld using the Power button, the handheld turns on
again at the specified Auto On time. Calendar reminders and Alarm notifications
also turn on your handheld.
If you turn off your handheld using the Turn Power Off icon when the Auto
On/Off feature is enabled, you are prompted to select one of the following
options:
•
Auto Off: Select this option if you want the handheld to turn on again at the
specified Auto On time. Calendar reminders and Alarm notifications also
turn on your handheld.
•
Power Off: Select this option if you want to turn the handheld off completely.
Calendar reminders and Alarm notifications do not turn on the handheld. If
you select Power Off, you must press the Power button to turn the handheld
on again.
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BlackBerry Wireless Handheld
Customizing handheld options
Home screen - Turn Power Off icon
Customizing handheld options
On the Options screen, you can type information in some fields and choose
options in other fields to customize several of your handheld’s features.
Icon
Description
The Options icon appears on the Home screen.
1.
On the Home screen, click the Options icon. The Options screen appears.
2.
Click the handheld option that you want to change.
Options screen
3.
In the fields that you want to set, press the Space key until the preferred
option appears.
4.
Click the trackwheel to view the menu. Click Save.
You return to the Options screen.
Handheld options
The following sections provide more information on your handheld’s options.
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231
Options
About
The About screen contains copyright information about your handheld. You
cannot change the information on this screen. Press the Escape button twice to
return to the Options screen.
Applications
The Applications screen provides a list of all third-party applications that are
installed on your handheld. Third-party applications are applications that were
not factory installed on your handheld.
To delete a third-party application, on the Applications screen, select an
application. Click the trackwheel to view the menu. Click Delete.
To view the module name and version number of all installed default
applications, on the Applications screen, click the trackwheel to view the menu.
Click Modules. You cannot change the information on this screen.
To view additional information about applications and modules, select an
application or module for which you want to view more information. Click the
trackwheel to view the menu. Click Properties for applications or Module
Information for modules.
Auto On/Off
Use the automatic on/off feature to maximize battery life. Refer to "Setting the
Auto On/Off feature" on page 229 for more information.
AutoText
The AutoText screen lists all your AutoText entries. You can add, edit, and delete
entries at any time. Refer to "Using AutoText" on page 48 for more information on
how to work with AutoText entries.
Browser
On the Browser screen, you can view your browser version and set the default
browser configuration settings. Refer to "Setting general options" on page 155 for
more information on setting the other options for the browser.
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BlackBerry Wireless Handheld
Handheld options
Default browser configuration: Select the browser that opens when you click
links in messages. All available browser configurations are listed.
‘W’ hotkey configuration: If you have more than one WAP Browser available on
your handheld, set the WAP Browser that opens when you press the W key on the
Home screen.
‘B’ hotkey configuration: If you have more than one BlackBerry Browser
available on your handheld, set the BlackBerry Browser that opens when you
press the B key on the Home screen.
Note: On the Browser screen, the options vary depending on the Browser applications
that are available on your handheld.
To use the W and B shortcut keys on the Home screen, in the Phone application, on the
General Options screen, the Dial from Home Screen field must be set to No.
Date/Time
Set the date and time on your handheld so that your messages, phone calls, and
appointments contain the correct time stamp.
Tip: You can update the date and time automatically using the desktop software. Refer
to the Intellisync Online Help for more information.
Time Zone: Select your time zone. Your handheld automatically adjusts the time
depending on the time zone.
Time: Set the current time.
Time Format: Select a 12-hour or 24-hour clock.
Date: Set the current date.
Network Date: This field displays the current date on the Nextel wireless
network.
Network Time: This field displays the current time on the Nextel wireless
network
Note: The information that you set in the Time, Time Format, and Date fields
determines how the date and time appear in the handheld status section of the screen,
and on the Calendar and Lock screens.
You can update your handheld date and time automatically by using the network date
and time. Click the trackwheel to view the menu. Click Copy Network Time. The date
and time from the network are copied into the Date and Time fields on this screen.
Click the trackwheel to view the menu. Click Save.
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233
Options
Firewall
If you have third-party applications on your handheld, the firewall option
prevents these applications from sending information to or receiving information
from your handheld without your knowledge. If a third-party application
attempts to open a connection, you are prompted to allow or deny the connection.
You can specify that you do not want to be prompted each time that a connection
request is made. In the dialog box that appears when a request is made, approve
or deny the request. In the Don’t ask this again section, select the check box. Any
other connections that the application attempts are allowed or denied, depending
on what you select in the dialog box.
If you have set whether connections should be allowed or denied, and then you
want to be prompted again, complete the following procedure to reset the
settings:
1.
On the Home screen, click the Options icon. The Options screen appears.
2.
Click Firewall. The Firewall screen appears.
3.
Click the trackwheel to view the menu. Click Reset Settings.
The settings are reset and you are prompted each time that a third-party
application attempts to send data to or receive data from your handheld.
Note: The firewall feature does not apply to any of the default applications on your
handheld. This feature only applies to third-party applications that you load onto your
handheld.
Research In Motion does not in any way endorse or guarantee the security of third-party
applications and your usage of third-party applications is your sole responsibility.
Host Routing Table
This option contains no user-variable settings.
Localization
If you have more than one language enabled on your handheld, you can change
the locale for your handheld.
Locale: Select the language that you want to use on your handheld.
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BlackBerry Wireless Handheld
Handheld options
Message Services
Any email message services to which you have access are listed on this screen.
Messaging (CMIME): Select a default email service. Any new messages are sent
to the selected message service.
Integration with
new or ISP email
account
If you have integrated your handheld with a new or ISP email account or
an enterprise email account that uses the BlackBerry Web Client, the
default service is Web Client.
Integration with
enterprise email
account
If you have integrated your handheld with an enterprise email account
that uses the BlackBerry Enterprise Server or the BlackBerry Desktop
Redirector, the default service is Desktop.
Note: If you have integrated your handheld with an enterprise email account and a new
or ISP email account, more than one option appears in the Messaging field. Press the
Space key to select the option that you want to set as your default. Click the trackwheel
to view the menu. Click Save. All email messages that you send from your handheld are
sent from the default message service that you set on this screen.
Network
This screen displays your handheld’s network settings.
Radio: Turn on and turn off your handheld’s radio. In certain situations, such as
on an airplane, it is important to turn off your handheld’s radio to prevent radio
frequency interference. Refer to "Important safety information" on page 9 for
more information on radio frequency interference.
Scan Mode: This field is set to automatically scan for the current network. The
handheld scans for available networks and automatically selects the network with
the best available wireless coverage. In most cases, this network is your home
network. If you are outside of your home network’s wireless coverage area, the
network that is associated with your home network with the best available
wireless coverage is selected.
Active Network: This field shows the name of the network that is currently in
use.
Note: You can register with the network on the Network screen. Click the trackwheel to
view the menu and click Register Now. Unless you have been advised to do so, or you
have just received your handheld and it is not working, you should not register your
handheld more than once.
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235
Options
Owner
The text that you type here appears on the Lock screen. If you do not type any
owner information, a default message appears on the Lock screen.
Name: Type your name.
Information: Type any additional information that you want to appear on the
Lock screen. You should include your contact information.
Profiles
The Profiles screen contains a list of notification profiles. You can enable, add,
edit, and delete profiles at any time. Refer to "Customizing notification profiles"
on page 220 for more information on customizing notification profiles.
Screen/Keyboard
On the Screen/Keyboard screen, you can change the LCD screen appearance by
adjusting contrast levels and font size. You can also change the key rate and tone.
Screen Contrast: Adjust the screen’s contrast if you are having difficulty seeing
the screen. The default contrast level is 15, but you can set it anywhere between 1
and 30.
Tip: If you are using your handheld in low light, try the backlighting feature. Press the
Power button to turn on your handheld’s backlighting.
Font Family: View the font name. The default is System.
Font Size: Set the size of the font to be used on the screen. Choose from 8, 10, 12 or
15. By default, this option is set to 10.
Key Tone: Set the key tone field to On if you want your handheld to emit a tone
each time that you press a key. By default, this option is set to Off.
Key Rate: Set the speed (Slow, Fast, or Off) at which your cursor moves when
you press and hold the Backspace key, the Enter key, or the Space key. By default,
this option is set to Slow.
Tip: The Key Rate setting controls an automatic capitalization feature. With Key Rate
set to either Slow or Fast, you can hold a letter key to capitalize it.
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BlackBerry Wireless Handheld
Handheld options
Security
On the Security screen, you can set your password options for greater handheld
security. You can also verify the integrity of security applications on your
handheld using the Security Self Test application.
Password: Select whether you want to enable a password on your handheld. By
default, this option is set to Disabled. Your password must be a minimum of four
characters and can contain both letters and numbers. You cannot use a sequence
of letters or numbers (for example, abcd) in your password.
Security Timeout: Set the duration of time (in minutes) that your handheld is idle
before the Lock screen appears. The default setting is 2 Min.
Lock Handheld Upon Holstering: Select whether you want the handheld to lock
when you insert it into the holster. By default, this option is set to No.
IT Policy: This field displays the name of the IT policy that is assigned to your
handheld. After you connect your handheld to your desktop for the first time,
Nextel can send the policy settings to your handheld over the Nextel wireless
network.
Note: Wireless IT policy is only available if your handheld is enabled on a BlackBerry
Enterprise Server version 3.5 or later for Microsoft Exchange. Contact your system
administrator for more information on your company’s IT policy settings.
If your handheld is lost or stolen, contact Nextel Customer Care. Using wireless IT Policy,
Nextel can disable your handheld, which clears all data and applications, or reset your
handheld password, which displays the Lock screen.
To enable password protection
If you enable the password, you must type it to connect to the desktop software
and to use the Application Loader.
1.
On the Home screen, click the Options icon. The Options screen appears.
2.
Click Security. The Security screen appears.
3.
In the Password field, press the Space key until Enabled appears.
4.
In the Security Timeout field, set how much idle time should pass before the
Lock screen appears. Press the Space key until the preferred timeout setting
appears.
5.
Click the trackwheel to view the menu. Click Save. A dialog box appears that
prompts you to type a password with at least four characters.
6.
Type a password. Click the trackwheel.
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237
Options
7.
Type your password again to verify it. Click the trackwheel.
The Options screen appears and your new password is enabled.
To lock your handheld
After you set a password, you can lock your handheld with the password at any
time.
On the Home screen, click the Lock icon. The Lock screen appears. The Lock
screen displays your contact information (if, on the Owner screen, you have typed
your contact information).
Note: When the handheld is locked, you can make an emergency call. On the Lock screen,
roll the trackwheel. The Handheld is locked dialog box appears. Click Emergency Call.
Type an emergency phone number. You can only place calls to recognized emergency
phone numbers when the handheld is locked.
To unlock your handheld
When the Lock screen is visible, you must unlock your handheld before you can
connect to the desktop software. If you turn off your handheld with the Lock
screen enabled, you must type your password when you turn on your handheld
again.
1.
On the Lock screen, roll the trackwheel. The Handheld is locked dialog box
appears.
2.
Click Unlock. The Enter password dialog box appears.
3.
Type your password. Click the trackwheel.
Note: If you receive a phone call while your handheld is locked, you can answer the phone
call. You can also unlock the handheld while you are connected to the call. Refer to "To
answer phone calls when the handheld is locked" on page 125 for more information.
Warning: If you type your password incorrectly five times, you are prompted to type
blackberry before you can continue. For subsequent password attempts, the characters
that you type are displayed in the Enter Password dialog box.
If your password is typed incorrectly eight times, you are prompted to type blackberry
again before you can continue.
If your password is typed incorrectly ten times, all information is erased from your
handheld for security reasons. You should regularly back up any information from your
handheld that might not have originated on your desktop. Refer to the Backup and Restore
Online Help for more information.
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BlackBerry Wireless Handheld
Handheld options
To change your password
You can provide greater security by occasionally changing your password.
1.
On the Home screen, click the Options icon. The Options screen appears.
2.
Click Security. The Security screen appears.
3.
Click the trackwheel to view the menu. Click Change Password. A dialog box
appears that prompts you to type your current password.
4.
Type your current password. Click the trackwheel.
5.
Type a new password that contains at least four characters. Click the
trackwheel.
6.
Type your new password again to verify it. Click the trackwheel.
7.
Click the trackwheel to view the menu. Click Save.
The Options screen appears and your password is changed.
To disable password protection
If you disable your password, the Lock screen no longer appears after the
specified amount of idle time. You do not need to type your password to open the
Security screen or to connect your handheld to your desktop.
Note: If you disable password protection, you can continue to use the keyboard lock
feature to lock your handheld against accidental input. Refer to "Locking the keyboard"
on page 219 for more information on the keyboard lock feature.
1.
On the Home screen, click the Options icon. The Options screen appears.
2.
Click Security. The Security screen appears.
3.
In the Password field, press the Space key until Disabled appears.
4.
Click the trackwheel to view the menu. Click Save. A dialog box appears that
prompts you to type your password.
5.
Type your password. Click the trackwheel.
The Options screen appears and your password is disabled.
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239
Options
To perform Security Self Tests
The Security Self Test application verifies that cryptographic algorithms are
implemented properly on your handheld. It runs automatically after your
handheld reinitializes, and it notifies you of the status of applications on the
handheld.
If the tests pass, a dialog box appears on your screen to indicate that the tests were
successful. If the tests fail, a dialog box appears on your screen to indicate which
tests failed.
To perform the Security Self Tests manually, complete the following steps:
1.
On the Home screen, click the Options icon. The Options screen appears.
2.
Click Security. The Security screen appears.
3.
Click the trackwheel to view the menu. Click Verify Security Software. The
Verifying Security Software dialog box appears.
4.
After the verification process is complete, click OK.
Service Book
The Service Book screen shows the service books on your handheld.
SIM Card
On the SIM Card screen, you can view your handheld’s SMS-compatible phone
number and your SIM card identification number.
SMS
You can set the following option as the default option for every SMS message that
you receive.
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BlackBerry Wireless Handheld
Handheld options
Leave messages on SIM Card: Select whether you want incoming SMS messages
to be saved on your SIM card. By default, this option is set to No.
Note: With this option set to No, received SMS messages are stored on your handheld.
If there are SMS messages on your SIM card and you insert it into your handheld, the
SMS messages are moved to your handheld.
If you set this option to Yes, received SMS messages are stored on your SIM card. Your
SIM card can store up to 16 SMS messages. If there are 16 SMS messages on your SIM
card, you are prompted to delete existing SMS messages before your SIM card can
accept incoming SMS messages.
Status
The Status screen provides information about your handheld and the Nextel
wireless network. You cannot change the information on this screen.
Signal: This field shows the strength of your handheld’s network signal, in
decibel milliwatts (dBm).
Battery: This field shows the approximate amount of battery life remaining.
File Free: This field shows the amount of available memory, in bytes, to store
messages, call logs, Address Book entries, AutoText entries, memos, tasks, and
appointments.
File Total: This field shows the amount of memory, in bytes, that is currently
being used.
PIN: This field shows your handheld’s personal identification number (PIN).
IMEI: This field shows your handheld’s International Mobile Equipment
Identifier number.
IP Address: This field shows your handheld’s Internet Protocol address. This
option only appears if NXTL, NxTL, or nxTL and one or more bars appear with
the wireless coverage indicator in the handheld status section of the screen.
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241
Options
TLS
Transport Layer Security (TLS) provides additional authentication and security
when you browse web pages. On the TLS screen, you can select Proxy TLS or
Handheld TLS.
Integration with You can only use TLS if you have integrated your handheld with an
enterprise email enterprise email account that uses the BlackBerry Enterprise Server or the
BlackBerry Desktop Redirector.
account
•
Proxy: If you select Proxy TLS, transport layer security is used only when the
BlackBerry Enterprise Server connects to the web server.
•
Handheld: If you select Handheld TLS, transport layer security is used for the
entire connection between your handheld and the web server.
Note: Network access is slower if you select Handheld TLS.
WAP Push
Depending on your Nextel service plan, you might be able to receive messages
and applications through the WAP Push feature. You can select how the handheld
processes these messages and applications by setting the following options:
Enable WAP Push: Select whether you want the WAP Push feature to operate on
your handheld.
Process Service Load: Select how handheld will processes Service Load (SL)
messages, such as web pages or applications. Select from the following options:
•
Select Auto if you want messages and applications to be displayed on the
Messages screen and to display a dialog box when they arrive at your
handheld, if the sender configures them to do so.
•
Select Prompt if you want messages and applications to be displayed on
the Messages screen and to always display a dialog box when they arrive
at your handheld, regardless of how the sender configures them.
•
Select Reject if you do not want to see any indication of messages and
applications when they arrive at your handheld.
Process Service Indication: Select how your handheld processes Service
Indication (SI) messages, such as URLs and email messages. Choose from Auto,
Prompt, or Reject.
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Handheld options
Process Other Messages: Select how your handheld processes messages that are
not service load or service indication messages, for example, messages that are
sent by third parties. Choose from Auto, Prompt, or Reject.
Allow WAP Push Applications: Select whether you want your handheld to
accept applications that are developed by third parties.
If you have enabled WAP Push, you will also receive notification of incoming
messages and applications based on the settings that you configure in the Browser
notification profile. Refer to "Customizing notification profiles" on page 220 for
more information on setting the Browser notification profile.
WTLS
Wireless Transport Layer Security (WTLS) is the security layer of the WAP
Browser that provides confidentiality, data integrity, and authentication for WAP
services. WTLS allows the client and server to achieve authenticated and
encrypted communication for greater security of wireless transactions.
WTLS is an optional security feature that you can load onto your handheld when
using the desktop software’s Application Loader tool. If your Nextel service plan
requires WTLS for secure Browser connections, you must load WTLS onto your
handheld. Refer to the Application Loader Online Help for more information on
loading additional handheld applications.
If Nextel enables your SIM card for browsing web pages using WTLS, the WTLS
security key is stored on your SIM card. You can interchange SIM cards between
BlackBerry 6510 Wireless Handhelds from Nextel and phones operating on the
iDEN network.
To configure the WTLS default settings
1.
On the Home screen, click the Options icon. The Options screen appears.
2.
Click WTLS. The WTLS screen appears. In the Encryption Strength and
Prompt For Server Trust fields, press the Space key until the preferred option
appears.
3.
Click the trackwheel to view the menu. Click Save.
You return to the Options screen.
Contact your Nextel Customer Care for more information on WTLS and available
services.
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Options
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BlackBerry Wireless Handheld
Chapter 15
Troubleshooting
This chapter provides information on the following topics:
•
Frequently asked questions
•
Handheld error messages
Troubleshooting
Frequently asked questions
Alarm
Why is my Alarm not notifying me?
• Verify that the Alarm On/Off field is set to On. When the Alarm is set, a bell icon appears on the
Home screen. Refer to "Setting the Alarm" on page 218 for more information.
• Verify that the Alarm item is set correctly in your notification profile. The Volume field in your
selected notification profile should be set to Low, Medium, High, or Escalating, instead of
Mute. Refer to "Customizing notification profiles" on page 220 for more information.
• If you turn off your handheld using the Power key or the Turn Power Off icon, Alarm
notifications do not turn on the handheld. Set the handheld’s Auto On/Off feature if you want
your Alarm to notify you. Refer to "Setting the Auto On/Off feature" on page 229 for more
information.
Attachment service
Why is my attachment not opening?
• Verify that the attachment that you are opening is a supported attachment type. The
attachment service supports attachments with .doc, .pdf, .txt, .wpd, .xls, and .ppt file
extensions.
• If you are opening a .pdf file that is password protected, verify that you typed the correct
password.
How do I know if I need to type a password to view my attachment?
• The attachment service currently supports password-protected .pdf file attachments. If you try
to view a password-protected .pdf file attachment and you do not type a password, the
attachment request fails. An error message appears informing you that it is a
password-protected attachment. Refer to "Opening attachments" on page 171 for more
information.
I requested an attachment and an X icon appears where the check mark usually
appears. What should I do?
• When an X appears beside a requested attachment, a problem prevented the attachment from
being retrieved. Check the file name extension of the attachment that you are requesting to
verify that it is a supported attachment type.
Why is my message marked as unread again?
• After you retrieve an attachment, the message that contains the attachment is marked as
unread on the Messages screen. This indicates that the attachment is available for viewing. The
message is marked as read after you open the message again.
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Frequently asked questions
How do I save attachments?
• Your attachment is connected to your message. To save the attachment, you must save the
message. Refer to "Saving messages" on page 73 for more information.
Battery
Why is my battery depleting quickly?
There are several reasons why your battery might deplete quickly. The following suggestions can
help extend battery life:
• Limit your use of the backlighting feature.
• Enable the handheld’s Auto On/Off feature to conserve the handheld’s battery at night or on
weekends. Refer to "Setting the Auto On/Off feature" on page 229 for more information.
• If you are sending the same email message to more than one person, use multiple recipients in
one message instead of transmitting the same message more than once. Refer to "To send a
message to several contacts at one time" on page 41 for more information on composing an
email message to multiple recipients.
• Turn off your handheld’s radio when you do not need to send or receive email and PIN
messages, place phone calls or Nextel Direct Connect calls, browse web pages, receive SMS
messages, or when you are in an area without wireless coverage for an extended period of
time.
Integration with
enterprise email
account
If you have integrated your handheld with an enterprise email account
that uses the BlackBerry Enterprise Server or the BlackBerry Desktop
Redirector, set filter rules in the desktop software’s Redirector Settings
tool to specify which email messages should be forwarded to your
handheld. Refer to the Redirector Settings Online Help for more information.
Integration with
new or ISP email
account
If you have integrated your handheld with a new or ISP email account or
an enterprise email account that uses the BlackBerry Web Client, set filter
rules in the BlackBerry Web Client to specify which email messages
should be forwarded to your handheld. Refer to the BlackBerry Web Client
Online Help for more information
What should I do if my handheld does not turn on?
Recharge your handheld’s battery. Refer to the Getting Started Guide for more information on
using and charging the battery.
If your handheld does not turn on after you recharge the battery, reset the handheld. Refer to
"Maintenance" on page 249 for more information on resetting the handheld.
Why is my handheld not charging?
If you have installed the desktop software recently, the USB drivers might have been updated
during the desktop software installation process. Disconnect your handheld from the desktop
software and reconnect it.
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Troubleshooting
Calendar
I am using wireless calendar synchronization and I deleted a meeting request from
my handheld. Now the appointment is not on my handheld or in my desktop
Calendar. Why are meeting requests being deleted from my handheld and desktop
Calendars?
If you do not respond to a meeting request (either on your handheld or on your desktop) and you
delete the meeting request from your handheld's Messages screen, the appointment is deleted
and removed from both your handheld and desktop Calendars. To avoid inadvertently missing a
meeting, always respond to meeting requests either on your desktop or from your handheld’s
Messages application.
Why is my handheld not synchronizing over the Nextel wireless network?
The BlackBerry Enterprise Server, not the desktop software, controls wireless calendar
synchronization. To synchronize your handheld Calendar over the Nextel wireless network, verify
that you are enabled on a BlackBerry Enterprise Server version 2.1 or later. Contact your system
administrator for more information.
Integration with If you use the BlackBerry Desktop Redirector for Microsoft Exchange to
enterprise email forward your email messages, you cannot configure your handheld
Calendar for wireless calendar synchronization.
account
Home screen
How do I return to the Home screen?
The screen that displays the applications icons and the date and time is called the Home screen.
Press the Escape button to close application screens and return to the Home screen.
You can also select Close from an application menu or, on the Options screen, click [Return to
Home Screen].
LCD screen
What can I do if my LCD screen seems faint?
If you are operating your handheld in low light conditions, use the backlighting feature. While
the handheld is on, press the Power button to activate backlighting. Backlighting turns off after
ten seconds if you do not press a key or use the trackwheel. You can turn off the backlighting
manually by pressing the Power button again.
The handheld’s backlighting turns on automatically when you receive an incoming phone call.
If your screen seems faint all the time, check the Screen/Keyboard option on the Options screen.
Refer to "Screen/Keyboard" on page 236 for more information on setting these fields.
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BlackBerry Wireless Handheld
Frequently asked questions
Maintenance
I accidentally dropped my handheld in water and now it does not work. What should I
do?
While a few drops of moisture should not damage your handheld, you should avoid placing it in
direct contact with liquids. If your handheld is exposed to liquid and stops operating, let it dry out
completely, allowing time for internal components to dry. If it does not begin to work again when
it is dry, contact Nextel Customer Care.
How can I reset my handheld?
On rare occasions, the handheld might report an internal handheld error message, and instruct
you to press R to reset. You can also reset the handheld by pressing the Alt key + the Shift key +
the Backspace key.
Messages
What is a PIN?
PIN stands for personal identification number. Each handheld has a unique address that is similar
to a phone number. PINs are up to eight digits long and cannot be modified.
To find the PIN for your handheld, on the Home screen, click the Options icon, and then click
Status.
I sent a message and an X icon appears where the check mark usually appears. What
should I do?
When an X appears beside a message that you sent from your handheld, a problem prevented
the message from being sent properly. You can find out specifically what went wrong by opening
the message and scrolling to the top of it. The Message Status field specifies the problem.
Refer to "Message status field error messages" on page 263 for more information.
Why am I not notified when new messages arrive?
Verify that the volume setting of the notification profile that you are using is set to Low, Medium,
High, or Escalating instead of Mute. If the volume is set to Mute, you do not receive notification
of new messages. If you are having difficulty hearing the notification, increase the volume or the
number of beeps. Refer to "Customizing notification profiles" on page 220 for more information
on changing your notification profile settings.
Why are new email messages on my handheld filed into an “Unknown” folder?
You must synchronize your email messages using the Intellisync tool to transfer a folder that you
created on your desktop to your handheld. Refer to the “Reconciling email” topic of the Intellisync
Online Help for more information. After you perform the email reconciliation, your handheld
recognizes the new folder and any email messages that are redirected from that desktop folder
on your desktop are transferred into the proper folder on your handheld.
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Troubleshooting
If you have enabled wireless email reconciliation, your handheld recognizes when new folders
are created on your desktop. Refer to "Using wireless email reconciliation" on page 72 for more
information.
Why are new email messages on my handheld being marked as opened?
If you briefly remove your handheld from the holster to stop notification, a new message might
be marked as opened. If you remove your handheld from the holster when you are notified of a
new message, the new message is displayed on the screen. When you return your handheld to
the holster, the message closes. Even if you did not actually read the message, your handheld
might mark the message as opened.
If you have enabled wireless email reconciliation, your handheld recognizes when messages
have been opened on your desktop and marks them as opened on your handheld. Refer to
"Using wireless email reconciliation" on page 72 for more information.
I deleted an email message from my desktop and then reconciled my email messages.
Why are email messages not being deleted from my handheld?
You must configure the Message List Options screen so that messages that are deleted from your
desktop are deleted from your handheld each time that your email messages are reconciled.
Refer to "To delete email messages on your handheld and your desktop" on page 89 for more
information.
Messages that you delete from the desktop are moved into the Deleted Items folder. The
messages are deleted from your handheld the next time email reconciliation occurs.
Microsoft
Exchange
If you are Microsoft Outlook user on a Microsoft Exchange server, two scenarios
might prevent messages from being deleted from your handheld:
• In Microsoft Outlook, on the Tools menu, click Options and click the Other tab.
Verify that the Empty Deleted Items folder upon exit option is not selected. If
you empty your Deleted Items folder when you close Outlook, there is no
method to verify where that message belongs. Without reference to the
Deleted Items folder, the status of the message on your handheld cannot be
updated and the message is not deleted.
• If you delete messages from your desktop using a Shift key + the Backspace
key, the message is removed from your desktop and does not appear in your
Deleted Items folder. Without reference to the message, the status of the
message on your handheld cannot be updated and the message is not deleted.
Messages are not being sent from my handheld. What should I do?
Verify that your handheld’s radio is turned on and that the network settings are correct. Your
messages might not be transmitting for a few reasons:
• If a clock icon appears beside the unsent message, you are not in a wireless coverage area. You
must be in a location with sufficient wireless coverage for your messages to be sent. Check the
wireless coverage indicator that is located in the top right corner of your handheld’s Home
screen. Refer to "Network status icons" on page 34 for more information on the wireless
coverage indicator.
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BlackBerry Wireless Handheld
Frequently asked questions
• If an X icon appears beside the unsent message, an error occurred during its transmission.
Open the message and scroll to the top of it. The Message Status field indicates what
happened. Refer to "Handheld error messages" on page 254 for more information on the error
messages that appear in the Message Status field.
• If you have integrated your handheld with an enterprise email account and a check mark
appears beside the sent message but the recipient has not yet received it, check Microsoft
Outlook or Lotus Notes and verify that a copy of the message appears your Sent Items folder.
I have integrated my handheld with an enterprise email account that uses the
BlackBerry Enterprise Server or the BlackBerry Desktop Redirector, but my email
messages are not forwarded to my handheld. What should I do?
Email messages might not be forwarded to your handheld for several reasons:
Microsoft
Exchange
Is your computer turned on? If you are a Microsoft Exchange user, and you are
using the BlackBerry Desktop Redirector, and your computer is turned off,
messages are not forwarded to your handheld. Your computer must be turned on
any time that you want to receive messages on your handheld.
Is the BlackBerry Desktop Redirector running? If you are a Microsoft Exchange
user and you are using the desktop redirector to forward your email messages,
messages are not forwarded to your handheld is the desktop redirector is not
running. If your company uses the BlackBerry Enterprise Server to forward your
email messages, you do not need to have the desktop redirector running. Look for
the desktop redirector icon in the right corner of your Windows taskbar. If it
appears, the desktop redirector is running. If it does not appear, click Start on the
Windows taskbar and select Programs > BlackBerry > BlackBerry Desktop
Redirector.
Have you created Microsoft Exchange Inbox Assistant rules? If you are a
Microsoft Exchange user and you have set up Inbox Assistant rules that move new
messages from the Inbox to another folder, new messages are not forwarded to
your handheld unless email is specifically redirected from that folder. If you have
not specified email redirection from specific folders, the Inbox Assistant moves
the message before the message can be forwarded. Either delete the Inbox
Assistant rule or change the folder redirection settings to forward messages to
your handheld.
• Is your handheld connected to your computer with the desktop software running? If your
handheld is connected to the computer with the desktop software running, and you have
selected the option to not forward messages when your handheld connected to the computer,
you do not receive messages on your handheld.
• Have you set Redirector Settings filter rules? If you have enabled filters in the Redirector
Settings tool, you might have instructed the desktop software to send only certain messages
to your handheld. Check the filters to verify that the messages that you want to receive are
being forwarded.
• Have you set the order of the filters? If a new Redirector Settings filter applies to a subset of
the messages of an existing filter, the new filter should appear at the top of the list.
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Troubleshooting
• Have you selected the “Forward messages to my handheld” check box? Check the settings
on the General tab and verify that the Forward messages to my handheld check box is
selected. Check the settings on the Advanced tab and verify that you have selected the proper
folders from which email should be redirected. If you are using the BlackBerry Enterprise Server
to forward your email messages, there are certain cases in which messages might not be
forwarded to your handheld if they are read on your desktop before being processed by the
server. If you are in an area of low wireless coverage and you read a message on your desktop,
before it is processed by the BlackBerry Enterprise Server, the server might not recognize the
message as unread. Therefore, it is not forwarded to your handheld.
• Have you selected from which folders you want to receive email messages? Check the
Advanced tab of the Redirector Settings tool and verify that you have selected the folders
from which you want to receive email messages. Refer to the Redirector Settings Online Help for
more information on selecting folders.
Why can I not forward messages from my handheld?
If an X icon appears beside the message that you sent, a transmission error occurred that
prevented it from being sent. You cannot forward messages that have not been transmitted
properly. Open the message and scroll to the top of it. The Message Status field indicates the
error. Refer to "Handheld error messages" on page 254 for more information. After the original
message is sent successfully, you can forward it to another email address.
Why did I have several email messages on my handheld before I turned on the radio?
These email messages are previously loaded onto your handheld and contain information to help
you learn about your handheld when you first receive it. As soon as you turn on your handheld’s
radio, another message should arrive, indicating that the handheld is registered with the Nextel
wireless network.
How do I send an email message from a specific service?
To send an email message from a specific service, scroll to the top of the message. In the Using
field, press the Space key until the preferred service appears. Any subsequent messages are also
sent from this service.
Punctuation
Where can I find the period (.) and other punctuation marks on the keyboard?
• The quickest way to type a period (.) is to press the Space key twice at the end of a sentence.
The next letter is capitalized automatically.
• Press the Alt key and an associated character at the same time to insert common punctuation
marks. The punctuation mark is printed above the primary character on the key. Refer to
"Using the keyboard and trackwheel" on page 24 for more information on the Alt key and
special key combinations.
• Other punctuation marks are included in the symbols library, which you can open by pressing
the Symbol key. Refer to "Inserting symbols" on page 46 for more information.
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BlackBerry Wireless Handheld
Frequently asked questions
• You can also insert international and accented characters in your messages. When you are
composing a message or entering text, hold a letter and roll the trackwheel to scroll through
international characters, marks, and equation symbols. When the preferred character appears,
release the letter key.
Security
What should I do if the Security Self Tests fail?
If you perform a Security Self Test and the tests fail, run the tests again. Refer to "To perform
Security Self Tests" on page 240 for more information.
If the tests fail a second time, reload your handheld’s applications. Refer to the Getting Started
Guide for information on loading handheld applications. If the tests continue to fail, contact
Nextel Customer Care for more information.
Storage
What should I do if I will not use my handheld for a short period of time?
If you expect that you will not use your handheld for a short period of time (two weeks or less)
turn off the handheld. On the Home screen, click the Turn Power Off icon. To turn on the
handheld again, press the Power key.
What should I do if I will not use my handheld for an extended period of time?
Before you store your handheld for an extended period of time, you should save the information
from your handheld to your desktop using the desktop software’s Backup and Restore tool.
If you expect that you will not use your handheld for many weeks or months, on the Home
screen, click the Turn Power Off icon, and then remove the battery from the handheld. Your
handheld shuts down and, after approximately 24 hours, enters a special storage state. You
should store your handheld in a cool, dry place. When you press any keys or click the trackwheel
while your handheld is in this state, it does not respond.
To reactivate your handheld, insert the battery into your handheld and recharge it. Your stored
addresses and messages are preserved while your handheld is turned off. When you turn on your
handheld, a dialog box appears on your screen that prompts you to confirm the current date and
time. Click Edit to open the Date/Time screen to set the date and time.
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Troubleshooting
Handheld error messages
The following error messages might appear when you use your handheld
applications and features.
Error
Description
Data connection refused
If this error message appears in the handheld status section of
the screen, the Nextel wireless network refused a data
connection to your handheld. Under normal circumstances, the
handheld does not regain data coverage by itself. Turn off your
handheld’s radio, wait for 90 seconds, and then turn on the radio
again. If you continue to receive this error, turn the radio off until
you move to an area with wireless coverage from your home
network, or from one of its roaming partners, and then turn on
the radio and wait until the handheld connects to the network. If
you still encounter problems, contact Nextel Customer Care for
more information.
Address Book error messages
Error
Description
Duplicate Name
If this message appears, you have entered a new contact with the
same name as an existing contact and the Allow Duplicate
Names field on the Address Book Options screen is set to No.
Refer to "Setting Address Book options" on page 94 for more
information.
Name or Company Name
Required
If this message appears, you have entered a new contact without
adding a name or company name for the contact. When you add
a new contact, you must type text in the Name or Company
Name field.
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Handheld error messages
Attachment service error messages
Error
Description
An unknown error was
encountered
If this message appears, an error exists with the attachment
service. Contact your system administrator for more
information.
Document is empty
If this message appears, there is no content available in the
attachment.
or
Spreadsheet is empty
Embedded sheet data not
present on the device
If this message appears, the data for the table that you
attempted to view is not available on the handheld. Return to
the Table of Contents view and retrieve the section of the
attachment that contains the table.
No supported
attachments found
If this message appears, no valid attachments were found in the
message that you are currently viewing.
Password protected
document
If this message appears, the message requires a password to be
viewed successfully. On the Attachment screen, click the
trackwheel to view the menu. Click Password. Type the
password and click the trackwheel to return to the Attachment
screen.
Table of Contents not
available
If this message appears, the attachment service was unable to
create a Table of Contents. The document might be too small or
contain insufficient information with which to create a Table of
Contents.
The content of this
document is truncated to
32 KB to limit network
traffic. To view the rest of
the document, please use
the Table of Contents
command
If this message appears, the attachment that you are attempting
to view is longer than what the network can transmit. The
maximum amount of data that is allowed is sent to your
handheld. To view the rest of the document, use the Table of
Contents to view each chapter individually.
The document conversion
failed
If this message appears, the attachment you attempted to view
might contain invalid data. Verify that the attachment is valid by
opening it in its original application.
The password for this
document is incorrect
If this message appears, the password that you have provided is
incorrect. Try typing the password again.
Unknown document
format
If this message appears, the attachment that you attempted to
view is not supported by the attachment service.
Unsupported document
type
If this message appears, the attachment file type or file type
version that you attempted to view is not supported by the
attachment service.
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Troubleshooting
WAP Browser error messages
Error
Error Occurred
Description
This message appears when an error occurs while the handheld is
loading a web page. Click the trackwheel to view the menu and
click Refresh to reload the web page. If the page still does not
load successfully, a problem could exist with the page. Try
opening the web page again later.
If this message appears at a later time, the link that you are trying
to load could be incorrect or the gateway that your handheld is
currently using might be malfunctioning.
WBMP Converter: Unable
to convert WBMP image
of type
If this message appears, there was an error converting the image
on the current web page. Click the trackwheel to view the menu
and click Refresh to reload the web page. If you continue to
receive this message, the application could be using the wrong
content mode for this page. Refer to "Setting general options" on
page 155 for more information.
Error Creating Bookmark
Verify that your handheld has sufficient memory to store the new
bookmark. In the Options application, on the Status screen, check
the File Free field. If the memory is full, delete some saved
messages or bookmarks and try to create the bookmark again.
The handheld might not have been able to secure the IP address
of the page that you want to bookmark. Click the trackwheel to
view the menu and click Refresh to reload the web page. Try to
create the bookmark again.
You might receive this error if you attempt to bookmark a page
that has either failed to load or has an error.
Unable to connect to a
WAP gateway at the
following address
If this message appears, the application cannot contact the
currently configured WAP server. You could be in an area that
does not allow service to this particular WAP gateway. Verify that
you are in an area of sufficient wireless coverage. In the handheld
status section of the screen, NXTL or NxTL and one or more bars
should appear with the wireless coverage indicator in the upper
right corner.
If you are in an area of sufficient wireless coverage, click the
trackwheel to view the menu and click Refresh to reload the web
page.
If you are still unable to connect to the WAP gateway at this
address, contact your system administrator for more information.
The requested page was
too large to deliver to the
device
256
The web page that you are attempting to load is too large for the
handheld.
BlackBerry Wireless Handheld
Handheld error messages
Error
Description
Data was received, but
an error occurred while
reading data
If this message appears, there is an error displaying the page.
Click the trackwheel to view the menu and click Refresh to reload
the web page. If the page still does not load successfully, there
might be an error in the data that you have received from the web
site.
An error occurred while
fetching the requested
page
If this message appears, an error occurred opening the web page.
Click the trackwheel to view the menu and click Refresh to reload
the web page. If the web page still does not load successfully,
there could be an error in the data that you have received from
the web site, or the web page might be too large to load on your
handheld.
Exceeded maximum
redirect attempts to
server
If this message appears, the web page that you are attempting to
load has been redirected more than 30 times, preventing the
page from loading. Verify that the web page address is correct
and try to load the page again. If this error still appears, try
loading a different web page.
The returned page had
no content type, and
therefore cannot be
processed
If this message appears, the web page that you are trying to view
has no stated content type, preventing the application from
displaying the page. Load a different web page.
Your device does not
currently have any
Browser Configuration
Service Book entries
If this message appears, you might have to register your handheld
with the Nextel wireless network. Verify that you are in an area of
sufficient wireless coverage for sending and receiving email
messages. You are in an area of sufficient wireless coverage if
NXTL or NxTL and one or more bars appear with the wireless
coverage indicator in the handheld status section of the screen.
Refer to your Getting Started Guide for more information on
registering with the network.
If you continue to encounter problems after registering with the
Nextel wireless network, the application for browsing web pages
might not be enabled. Contact Nextel Customer Care for more
information.
The page fetch operation
was not successful
(empty CacheResult)
If this message appears, an error occurred while retrieving the
web page. Click the trackwheel to view the menu and click
Refresh to reload the web page.
A problem occurred
while trying to render
the page
If this message appears, an error occurred while displaying the
current web page. Click the trackwheel to view the menu and
click Refresh to reload the web page. If you continue to receive
this message when the handheld tries to display the web page,
the application could be using the wrong content mode for this
page. Refer to "Setting general options" on page 155 for more
information.
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Troubleshooting
Error
Description
Attempting to display a
null page
The web page that you are attempting to view no longer exists or
is currently unavailable.
Browser Error
If this message appears, a problem occurred when starting the
application. Contact Nextel Customer Care for more information.
Internal Server Error
If this message appears, a server error occurred when your
handheld requested the web page. Click the trackwheel to view
the menu and click Refresh to reload the web page. If you
continue to receive this message, try loading a different web
page.
Unable to find a
converter for the
following content type
If this message appears, the application does not support the
content type on the web page. Load a different web page.
WAP Service Book does
not exist or does not
contain appropriate
values
If this message appears, you need to update your WAP service
book. To reload your WAP service book, you need to register your
handheld. Refer to your Getting Started Guide for more information
on registering with the network.
If you continue to encounter problems after registering with the
network, contact Nextel Customer Care.
Fetch Request Failed
because it requires
authorization
The web page that you are attempting to load requires
authorization. If a page requires authorization, the application
attempts to obtain a valid user name and password three times. If
you supply three incorrect user name and password
combinations, this error appears. This message also appears if you
press the Escape button when the application prompts for a user
name and password.
Click the trackwheel to view the menu and click Refresh to reload
the web page. If you continue to receive this message, try loading
a different web page.
The fetch request
returned a 301 REDIRECT
response without a
location to redirect to
The web page that you are attempting to view has moved, no
longer exists, or is too old. Verify that the web page address is
current and try to load the web page again.
Unable to parse address
If this message appears, the address that you typed might be
incorrect. Try typing the address again.
258
BlackBerry Wireless Handheld
Handheld error messages
Error
Description
You may not be in an
area covered by wireless
data service
If this message appears, the application cannot contact the
currently configured WAP server. You could be in an area that
does not allow service to this particular WAP gateway. Verify that
you are in an area of sufficient wireless coverage. NXTL or NxTL
and one or more bars should appear with the wireless coverage
indicator in the handheld status section of the screen.
If you are within an area of wireless coverage, click the trackwheel
to view the menu and click Refresh to reload the web page.
If you are still unable to connect to the WAP gateway at this
address, contact Nextel Customer Care for more information.
The Browser
encountered a problem
while processing this
document and is unable
to display it
If this message appears, an error occurred while displaying the
current web page. Click the trackwheel to view the menu and
click Refresh to reload the web page. If you continue to receive
this message when the handheld tries to display the web page,
the application could be using the wrong content mode for this
page. Refer to "Setting general options" on page 155 for more
information.
You are not currently in
an area that can handle
data communication
If this message appears, the application cannot retrieve any web
pages because you might be in an insufficient wireless coverage
area. NXTL or NxTL and one or more bars should appear with the
wireless coverage indicator in the handheld status section of the
screen.
If you are within an area of wireless coverage, click the trackwheel
to view the menu and click Refresh to reload the web page.
If you are still experiencing problems, contact Nextel Customer
Care.
The radio on the device is
currently turned off or
the battery is too low
You might receive this message if you attempt to use the
application when the handheld’s radio is turned off. To turn on
the radio, on the Home screen, click the Turn Wireless On icon.
You might also receive this message if you attempt to use the
application, but there is not enough battery power. Refer to the
Getting Started Guide for more information on recharging the
battery.
Attempting to paste text
that is not an address
Handheld User Guide
If you receive this message, the text that you are attempting to
paste in the Go To field is not in a recognized web page address
format. Verify that no spaces or additional characters exist in the
text that you have pasted and click OK. If you continue to receive
this error, type the address directly in the Go To field.
259
Troubleshooting
Error
Description
An Error occurred while
processing the requested
deck. As a result, the
Page cannot be
displayed.
If this message appears, a problem occurred while loading the
web page. Click the trackwheel to view the menu and click
Refresh to reload the web page. If the page still does not load
successfully, try opening the web page again later.
The following deck did
not contain a card with
the name
If this message appears, the link points to a part of the web page
that does not exist. Try loading a different web page or selecting
another link.
WML Converter was
unable to convert the
data
If this message appears, the web page that you are attempting to
view might not be available in WML format or might contain
incorrect WML tags or attributes. Click the trackwheel to view the
menu and click Refresh to reload the web page. If you continue
to receive this message when the handheld tries to load a page,
the application might using the wrong content mode. Refer to
"Setting general options" on page 155 for more information.
If the web page still does not load successfully, there could be a
problem with the page. Try visiting the web page again later.
WML Page error:
Attempting to set a task
outside a container
If this message appears, the page that you are attempting to view
might not be available in WML format, or it might contain
incorrect WML tags or attributes. Click the trackwheel to view the
menu and click Refresh to reload the web page. If you continue
to receive this message when the handheld tries to load a web
page, the application might be using the wrong content mode for
this page. Refer to "Setting general options" on page 155 for more
information.
If the page does not load successfully, try opening the web page
again later.
Unable to create a
Browser session
If this message appears, your handheld is unable to connect to
the WAP gateway. The wireless network to which you are
connected might only support one connection at a time from
your handheld. Your handheld's Messages application might be
using that single connection.
If your wireless network supports multiple connections, the
application for browsing web pages might not be configured to
use the correct gateway or the WAP gateway that your handheld
is configured to use might be temporarily out of service.
Try opening the application again later. If the problem continues,
contact Nextel Customer Care for more information.
The Browser has not
loaded any pages yet
260
This message appears if you are attempting to view the web page
address before any content has been loaded. Wait for the web
page to finish loading before you attempt to view the web page
address.
BlackBerry Wireless Handheld
Handheld error messages
Error
Description
The following address
was successfully
retrieved but contained
no data
If this message appears, there is currently no content available
from the web page that you opened. To reload the web page,
click the trackwheel to view the menu and click Refresh. If the
page continues to load incorrectly, a problem could exist with the
page. Try opening the web page again later.
Unable to fetch the
following address
An error occurred while retrieving the web page. To reload the
web page, click the trackwheel to view the menu and click
Refresh. If you continue to receive this message, try to load a
different web page.
An internal gateway error
prevents the gateway
from fulfilling your
request
If this error appears, the web server might not be responding, the
returned page might be in a format that is incompatible with the
application, or the returned page might be too large for your
handheld.
Click the trackwheel to view the menu and click Refresh to
reload the web page. If you continue to receive this error, try to
load a different web page.
The currently configured
Browser profile, with a
CID of '{0}', does not have
an associated protocol
stack registered with the
Browser
If this message appears, an error occurred while updating your
Browser service books. To update your service books, register
your handheld with the Nextel wireless network. Refer to your
Getting Started Guide for more information on registering with the
network.
Expired, Unknown, or
Invalid Certificate
If you are browsing web pages using the WTLS security option
and this message appears, the certificate that is used to
authenticate the WAP gateway is either revoked, expired, or not
trusted. Contact Nextel Customer Care for more information.
General Failure
If you are browsing web pages using the WTLS security option
and this message appears, an error occurred while connecting to
the WAP gateway. Contact Nextel Customer Care for more
information.
Handshake Failure
If you are browsing web pages using the WTLS security option
and this message appears, a failure occurred during the
negotiation of a secure connection with the WAP gateway.
Contact Nextel Customer Care for more information.
IO Exception
If you are browsing web pages using the WTLS security option
and this message appears, the WAP gateway could not be
contacted using a secure protocol. Contact Nextel Customer Care
for more information.
Handheld User Guide
If you still encounter problems after registering with the network,
contact Nextel Customer Care.
261
Troubleshooting
Error
Description
Key Exchange Disabled
If you are browsing web pages using the WTLS security option
and this message appears, the WAP gateway reported that
security cannot be negotiated with the handheld or the account
is locked. Contact Nextel Customer Care to verify that your
handheld is provisioned to negotiate security keys with the
gateway and that your account is unlocked.
Security not installed
If you are browsing web pages and this message appears, the
WTLS security libraries are not present on your handheld. Use the
Application Loader tool to load the WTLS Security Package on
your handheld, and then try browsing web pages again. If this
message continues to appear, select a different Browser
configuration, if one is available.
Unknown key id
If you are browsing web pages using the WTLS security option
and this message appears, the WAP gateway reported that the
handheld is not known. Contact Nextel Customer Care to verify
that your handheld has been registered with the gateway.
Unable to read security
key info, please wait and
retry
If you are browsing web pages using the WTLS security option
and this message appears, the browser cannot read the security
key information from the SIM card. Close the browser and try
again later.
Calendar error messages
Error
Description
Appointments cannot
span midnight
If you are using Lotus Notes as your desktop email program, this
message appears if you attempt to create an appointment that
starts on one date and ends on another. Appointments must start
and end on the same day.
Cannot reschedule: Date
skips over a later/earlier
occurrence
If you are using Microsoft Outlook as your desktop email
program, this message appears when you edit an occurrence of a
recurring appointment, and the new date for that appointment is
earlier than the previous occurrence of the appointment or later
than the next occurrence of the appointment.
262
BlackBerry Wireless Handheld
Handheld error messages
Message status field error messages
Error
Description
Address field truncated
Your email address header field has exceeded 1024 characters.
Only the first 1024 characters are used, but the message is saved.
If you select Reply or Add to Address Book, verify that the email
address has been entered properly.
Could not receive More original message was
deleted
If you request to receive more of a message, the original message
must appear on the Messages or Saved Messages screen. If you
deleted the first part of the message after selecting More, your
handheld cannot receive more of the message.
The original message must also appear on your desktop. You are
not able to receive more of the message if you have deleted,
moved, or modified the message from your desktop Inbox.
Verify that your handheld is within an area of sufficient wireless
coverage and verify that no Inbox rules filter incoming email
messages.
Decryption failure please connect handheld
to your computer
If this message appears, your handheld has an encryption key
that is different from the one on your computer. You cannot send
or receive messages until you connect your handheld to your
computer, open the desktop software, and update the encryption
key. Refer to the Redirector Settings Online Help for more
information on generating encryption keys.
Desktop couldn’t find the
original message
This message indicates that the original message is no longer on
your desktop. If a message has been deleted from your desktop
email program, you cannot forward, reply to, or request to see
more of that message.
Desktop Email program
unable to store message
Your desktop email program is not able to store the message.
Check your mailbox capacity. If you are not certain, contact your
system administrator to verify that your desktop mailbox has not
exceeded its limit.
Desktop Email program
unable to create
message
Your desktop email program is not able to recreate the message
to send over the Internet. Verify that all parts of the original
message are present.
Desktop Email program
unable to submit
message
Your desktop email program is not able to send the message over
the Internet.
Formatting failure
There is a problem sending your message. Resend the message. If
your message still does not send, try resetting your handheld by
pressing the Alt key + the Shift key + the Backspace key.
If you continue to encounter problems, contact Nextel Customer
Care for more information.
Handheld User Guide
263
Troubleshooting
Error
General radio failure
Description
There is a problem sending your message. Resend the message. If
your message still does not send, try resetting your handheld by
pressing the Alt key + the Shift key + the Backspace key.
If you continue to encounter problems, contact Nextel Customer
Care for more information.
General send failure please try again
If you receive this error message, your message could not be sent.
Try sending the message again. If you continue to receive this
error, verify that you are in an area of sufficient wireless coverage
for sending and receiving messages. You are in an area of
sufficient wireless coverage if NXTL or NxTL and one or more bars
appear with the wireless coverage in the handheld status section
of the screen.
If this message continues to appear, save your message and reset
your handheld by pressing the Alt key + the Shift key + the
Backspace key.
Encryption failure please connect handheld
to your computer
If this message appears, your handheld might have an encryption
key that is different from the one on your computer. You cannot
send or receive messages until you connect your handheld to
your computer, open the desktop software, and update the
encryption key. Refer to the Redirector Settings Online Help for more
information on generating encryption keys.
General message error
There is a problem sending your message. Resend the message. If
your message still does not send, try resetting your handheld by
pressing the Alt key + the Shift key + the Backspace key.
If you still encounter problems, contact Nextel Customer Care for
more information.
General transaction
failure
There is a problem sending your message. Resend the message. If
your message still does not send, try resetting your handheld by
pressing the Alt key + the Shift key + the Backspace key.
If you still encounter problems, contact Nextel Customer Care for
more information.
Handheld is not
registered - please
register now
When you first receive your handheld and turn it on, it attempts
to register with the Nextel wireless network. Verify that you are in
an area of sufficient wireless coverage for sending and receiving
email messages. You are in an area of sufficient wireless coverage
if NXTL or NxTL and one or more bars appears with the wireless
coverage indicator in the handheld status section of the screen.
Refer to your Getting Started Guide for more information on
registering with the network.
Handheld lost message
packet
A problem occurred while sending your message. Resend the
message.
264
BlackBerry Wireless Handheld
Handheld error messages
Error
Description
Handheld message
packet queue full
This message indicates that the queue of messages that are
waiting to be sent from your handheld is too long. Wait until the
messages in the queue are sent to the network successfully
before sending more messages.
Illegal message packet
tag
There is a problem sending your message. Resend the message. If
you continue to receive this message, contact Nextel Customer
Care for more information.
Invalid routing - please
connect handheld to
your computer
Invalid routing is usually caused by invalid configuration of the
email system. Verify that you have a mailbox on the Microsoft
Exchange Server or Lotus Domino Server.
The connection between your handheld and your computer
might not be working properly. Connect your handheld to your
computer and start the desktop software to update the settings.
Refer to the Getting Started Guide for more information on
connecting your handheld to your computer.
Message included an
invalid address
If this message appears, one of the email addresses to which you
are sending the message is invalid. Check the email addresses,
correct the error, and resend the message.
Message included an
unknown attachment
If this message appears, your handheld does not recognize the
attachment's file type. Save your message and reset your
handheld by pressing the Alt key + the Shift key + the
Backspace key. Resend the message.
Message not delivered
An attempt to send your message failed. Open your message and
view the Message Status field for more information.
Message packet data bad
A problem occurred while sending your message. Resend the
message. If this message continues to appear, contact Nextel
Customer Care for more information.
Message packet
incorrectly formatted
A problem occurred while sending your message. Resend the
message. If this message continues to appear, contact Nextel
Customer Care for more information.
Message refused - please
try again later
A temporary problem occurred while sending the message.
Resend the message later.
'More' error - desktop
couldn't find original
message
If this message appears, the original message was removed from
your desktop email program before you requested more of the
message. The original message must appear on the Messages or
Saved Messages screen when your handheld receives the rest of
the message. You cannot receive more of the message if you have
deleted, moved, or modified the message. Restore the original
message on your desktop and request more of the message on
your handheld again.
Handheld User Guide
265
Troubleshooting
Error
Description
'More' error - general
failure
If this message appears, more of your message could not be
obtained. The original message must appear on the Messages or
Saved Messages screen when your handheld receives the rest of
the message. You cannot receive more of the message if you have
deleted, moved, or modified the message. Restore the original
message on your desktop and request more of the message on
your handheld again.
'More' error - invalid part
identifier
Although more of the message has been requested, this error
message indicates that there is a problem receiving the rest of the
message. Request More again. If you are still unsuccessful,
contact Nextel Customer Care for more information.
Please repeat your last
More request
Your handheld has received more of a message but cannot save
the data into the associated message because your handheld has
insufficient memory to save the message. To check the amount of
free memory on your handheld, click the Options icon, and then
click Status. The File Free field should indicate at least 64 000
bytes. If you have less than that, delete old messages, tasks,
memos, or appointments, and request more of the message
again.
Please connect your
handheld to your
computer
If this message appears, your handheld might have an encryption
key that is different from the one on your computer. You cannot
send or receive messages until you connect your handheld to
your computer, open the desktop software, and update the
encryption key. Refer to the Redirector Settings Online Help for more
information on generating encryption keys.
Radio sync problem:
please reset handheld
The radio in your handheld is not synchronizing with the Nextel
wireless network properly. Reset your handheld by pressing the
Alt key + the Shift key + the Backspace key.
Request failed - please
try again
A request that is associated with a received message (such as a
request for More) was sent from your handheld, but failed due to
a temporary error on your company's computer network. Send
your request again.
Redirector transaction
failure
If you are a Microsoft Exchange user, this message appears if your
desktop redirector is not working temporarily. This transaction
failure is probably because of a problem with your network.
Resend the message later.
266
BlackBerry Wireless Handheld
Handheld error messages
Error
Description
Registration request
failed - please try again
This message appears if your attempt to register with the Nextel
wireless network has failed. Try registering again manually. Verify
that you are in an area of sufficient wireless coverage. You are in
an area of sufficient wireless coverage if NXTL or NxTL and one or
more bars appear with the wireless coverage indicator in the
handheld status section of the screen. Refer to the Getting Started
Guide for more information on registering your handheld.
Registration request sent
This message confirms that the registration request reached the
network successfully, but the network has not responded.
Request for More failed
This error message usually indicates that more of a particular
message cannot be obtained. Try requesting More again. If you
continue to receive this message, the entire message can still be
read in your desktop email application.
Send cancelled by
transport
This message indicates that the send process was cancelled
before it was complete. Resend the message.
Sending failed (please
resend and watch for
error message)
This message usually appears either because of a network
registration problem or a connection failure between your
handheld and your computer. Resend the message and watch
your handheld for an error message. Refer to the explanation for
that specific error for details.
Temporary network
problem - please resend
later
The Nextel wireless network is temporarily busy. Resend the
message later.
Temporary service
problem - please resend
later
If this message appears, a temporary problem with the Nextel
wireless network is occurring. Wait before you send a message
again.
Text header field
truncated
Your text field has exceeded 1024 characters. Only the first 1024
characters are used, but the message is saved.
Timeout - message not
delivered
This message might appear several minutes after you send a
message to indicate that the message could not be sent. Resend
the message later.
Transport not registered
This message appears if the radio code on your handheld is not
working properly. Reset your handheld by pressing the Alt key +
the Shift key + the Backspace key.
Unknown command
byte
There was a problem sending your message. Reset your handheld
by pressing the Alt key + the Shift key + the Backspace key.
If you continue to receive this message, contact Nextel Customer
Care for more information.
Handheld User Guide
267
Troubleshooting
Error
Description
Unlisted message error
There was a problem sending your message. Resend the
message. If you continue to receive this error, contact Nextel
Customer Care for more information.
Unlisted send error
There was a problem sending your message. Resend the
message. If you continue to receive this message, contact Nextel
Customer Care for more information.
Unlisted transaction
error
There was a problem sending your message. Resend the
message. If you continue to receive this message, reset your
handheld by pressing the Alt key + the Shift key + the
Backspace key.
If you continue to receive this message, contact Nextel Customer
Care for more information.
268
BlackBerry Wireless Handheld
Handheld error messages
Phone error messages
Error
Description
Forwarding Not Available
If this message appears, call forwarding might not be available on
your handheld. You must subscribe to call forwarding before you
can configure this feature. Contact Nextel Customer Care for more
information.
If you have just subscribed to call forwarding, a delay of up to 60
seconds occurs before forwarding is available. Your handheld
might not have checked with the network to determine that call
forwarding is now available.
Forwarding number <x>
not set for <y>. Please
check the number and
try again.
If this message appears, there was a problem setting the call
forwarding number. Try setting the call forwarding number again
later. Refer to "Customizing call forwarding" on page 134 for more
information.
No forwarding number
provided
If this message appears, the call forwarding number has not been
set. Refer to "Customizing call forwarding" on page 134 for more
information.
Cannot connect
If this message appears, check the phone number that you are
dialing. Correct any errors and try the call again. If you continue to
receive this message, the Nextel wireless network might be busy.
Call again later.
If you cannot connect later, contact Nextel Customer Care for
more information.
Cannot connect - call in
progress
If this message appears, your handheld cannot place an
additional call because a three-way call is in progress. Contact
Nextel Customer Care to find out if your handheld is enabled for
three-way calls.
Timeout waiting for radio
If this message appears, your handheld’s radio was turned off and
the handheld attempted to place a call that automatically turned
on the radio. The handheld did not attach to the Nextel wireless
network before the phone call was processed. Wait until the
handheld attaches to the Nextel wireless network and place your
call again.
The phone number to
access your voice mail
has not been set.
If this message appears, the voice mail access number for your
handheld has not been set. If you want to select a different voice
mail service, you can type an alternative number. Refer to "To edit
your voice mail access number" on page 124 for more
information.
No response from
network - please try
again
If this message appears, you have attempted to modify
supplementary services but the Nextel wireless network is not
responding. Try again later.
Handheld User Guide
269
Troubleshooting
Error
Description
Timeout waiting for
network - Please try
again
If this message appears, you have attempted to modify
supplementary services, but the Nextel wireless network is not
responding. Try again later.
Call Failed
If this message appears, your handheld cannot place a phone call
because you might not be in an area of sufficient wireless
coverage. NXTL, NxTL, NXTl, or Nxtl and one or more bars should
appear with the wireless coverage indicator in the handheld
status section of the screen. Verify that you are in an area of
sufficient wireless coverage and place your call again.
System busy - try later
If this message appears, the Nextel wireless network is busy and
cannot place your call. Try again later.
User Not Available
This message appears if you call your own phone number.
Battery too low for radio
use
If this message appears, you cannot place a phone call because
the handheld battery is too low. Connect your handheld to the
computer to charge the handheld battery. Try placing the call
again when the handheld battery is charged.
Please Try Later
If this message appears, there is a problem with the Nextel
wireless network. Call again later.
Service Conflict
If this message appears, there is a problem with the Nextel
wireless network. Call again later.
Nextel Direct Connect error messages
Error
Description
Cannot connect due to
phone only mode.
Enable Direct Connect
services?
If this message appears, the Nextel Direct Connect service is not
enabled on your handheld. Click Yes if you want to enable Nextel
Direct Connect.
Could not modify
silencing options
If this message appears, in the Phone options, on the Nextel
Direct Connect screen, you have modified the Silence Call Alerts,
Silence Private Calls, or Silence Group Calls fields, but the
change cannot be processed because the handheld’s radio is
busy. Modify the settings at another time.
Could not modify phone
only status
If this message appears, in the Phone options, on the Nextel
Direct Connect screen, you have modified the Phone only status
field, but the change cannot be processed because the
handheld’s radio is busy or because you are not within an area of
sufficient wireless coverage. Modify the setting at another time.
270
BlackBerry Wireless Handheld
Handheld error messages
Error
Description
Out of dispatch coverage
- try again later
If this message appears, you are not within an area of sufficient
wireless coverage to place a Nextel Direct Connect call. Call again
later.
Invalid Mode
If this message appears, you have dialed an invalid number when
you attempted to join a talkgroup. Type a valid talkgroup number
and place your call again.
Invalid Area ID
If this message appears, the Area ID of the contact that you are
trying to call is out of range. Check your contact’s Nextel Direct
Connect Number (DCID) and place your call again.
Isolated Site Operation
If this message appears, the handheld’s radio is in Isolated Site
Operation and cannot place a Nextel Direct Connect call. Call
again later.
High Battery Condition
If this message appears, you cannot place a Nextel Direct Connect
call because the handheld’s radio is being used outside the
normal operating conditions. Call again later. Refer to the product
information in the Getting Started Guide for more information.
High Temperature
Condition
If this message appears, you cannot place a Nextel Direct Connect
call because the handheld’s radio is being used outside the
normal operating conditions. Call again later. Refer to the product
information in the Getting Started Guide for more information.
Invalid Fleet Member ID
If this message appears, you have attempted to place a Nextel
Direct Connect call to a contact whose Nextel Direct Connect
Number (DCID) is out of range. Check the DCID and place your call
again.
Number Not In Service
If this message appears, you have typed an invalid talkgroup
number or Direct Connect ID. Check the number and try your call
again.
Please Try Later
If this message appears, there is a problem with the Nextel
wireless network. Call again later.
Service Conflict
If this message appears, there is a problem with the Nextel
wireless network. Call again later.
User Busy In Private
If this message appears, the contact that you are trying to call is
connected to a private call with another contact. Call again later.
User Busy In Data
If this message appears, the contact that you are trying to call is
using an application that uses the Nextel wireless network. Call
again later.
User Not Authorized
If this message appears, the handheld that you are trying to call is
not provisioned for Nextel Direct Connect.
Handheld User Guide
271
Troubleshooting
Error
Description
User Not Available
If this message appears, the phone number that you are trying to
call is busy, outside an area of sufficient wireless coverage, or
disconnected from the Nextel wireless network. Call again later.
User Not Reachable
If this message appears, the contact to which you have placed a
Private Call or a Call Alert is out of range.
Cannot connect - call in
progress
If this message appears, your handheld cannot place a call
because a call is already in progress.
Request to join talk
group denied
If this message appears, you have attempted to join a talkgroup
that you are not permitted to join or you attempted to join a
talkgroup while there is a problem with the Nextel wireless
network. Attempt to join the talkgroup again later.
Tasks error messages
Error
Warning! Due date has
already passed
Description
If this message appears, the date you have typed in the Due field
has already occurred. Type a future date on which your task is
due.
Transmission error messages
If an X appears beside a message that you sent from your handheld, the message
was not sent properly. You can determine the cause by opening the message and
scrolling to the top of it. The Message Status field identifies the problem.
Transmission error
Attempt to send to
multiple services that
have different routing
information
Description
If this message appears, your handheld is trying to send a
message to addresses with different routing information. Try
registering with the Nextel wireless network. Verify that you are in
an area of sufficient wireless coverage for sending and receiving
email messages. You are in an area of sufficient wireless coverage
if NXTL or NxTL and one or more bars appear with the wireless
coverage indicator in the handheld status section of the screen.
Refer to your Getting Started Guide for more information on
registering with the network.
If you continue to receive this error message, contact your system
administrator.
272
BlackBerry Wireless Handheld
Handheld error messages
Transmission error
Description
Bad Address
If this message appears, one of the addresses to which you are
sending your message is incorrect. Verify the addresses, correct
any errors, and resend the message.
Bad version
If this message appears, the connection to the Nextel wireless
network refused your message. Contact Nextel Customer Care for
more information.
Could not receive
message from service
If this message appears, a temporary problem might exist with
the Nextel wireless network. Wait before you resend your
message. If this message appears repeatedly, your handheld
might have a different encryption key from the one on your
desktop. Connect your handheld to your computer, open the
desktop software, and update the encryption key in the
Redirector Settings tool on the Security tab. Refer to the
Redirector Settings Online Help for more information.
Failed by service
If this message appears, there is an error with the BlackBerry
Enterprise Server. Check with your system administrator for more
information.
Failed to contact service
If this message appears, the connection to the Nextel wireless
network does not acknowledge your message. Resend the
message later. If a problem still occurs, contact Nextel Customer
Care.
Failed to send message
If you receive this error message, your message was received by
the BlackBerry Enterprise Server, but the server cannot send the
message to the recipients. Resend the message later.
Failed to send message bad apn
If this message appears, the handheld has incorrect routing
information. Contact Nextel Customer Care for more information.
Failed to send message invalid address
If this message appears, the handheld has incorrect routing
information. Contact Nextel Customer Care for more information.
Failed to send message packet error
If this message appears, there is an error sending the message.
Contact Nextel Customer Care for more information.
Message cancelled
If this message appears, your message was cancelled before it
was sent. Resend the message.
Message could not be
sent
If this message appears, there is a problem sending the message.
Contact Nextel Customer Care for more information.
Handheld User Guide
273
Troubleshooting
Transmission error
Description
'More' error - desktop
couldn't find original
message
If this message appears, the original message was removed from
your desktop email program before you requested more of the
message. The original message must appear on your desktop. You
cannot receive more of the message if you have deleted, moved,
or modified the message. Restore the original message on your
desktop and, on your handheld, request more of the message
again.
'More' error - general
failure
If this message appears, more of your message could not be
obtained. The original message must appear on the Messages or
Saved Messages screen when your handheld receives the rest of
the message. If you delete the first part of the message after you
select More, your handheld cannot receive more of the message.
'More' error - invalid part
identifier
Although more of the message has been requested, this error
message indicates that there is a problem receiving the rest of the
message. Request More again. If more of the message still does
not arrive at your handheld, contact Nextel Customer Care for
more information.
No routing information
If this message appears, the handheld does not have the correct
routing information to send the message. Register your handheld
with the Nextel wireless network to update the routing
information. You must be in an area of sufficient wireless
coverage to register your handheld. You are in an area of
sufficient wireless coverage if NXTL or NxTL and one or more
bars appear with the wireless coverage indicator in the handheld
status section of the screen. Refer to the Getting Started Guide for
more information on registering with the network.
Refused by service
If this message appears, the connection to the Nextel wireless
network refused your message. Send a new email message to
your contact.
Service Disabled
If this message appears, the ability to send and receive messages
is disabled. Connect your handheld to the desktop software. If the
message appears again, contact your system administrator.
Transaction error
If this message appears, a general error occurred with your
handheld. Contact your system administrator.
Transaction error - bad
format
If this message appears, there is an error transmitting the
message. Try registering with the wireless network. Verify that
you are in an area of sufficient wireless coverage for sending and
receiving messages. You are in an area of sufficient wireless
coverage if NXTL or NxTL and one or more bars appear with the
wireless coverage indicator in the handheld status section of the
screen. Refer to your Getting Started Guide for more information on
registering your handheld.
274
BlackBerry Wireless Handheld
Handheld error messages
Transmission error
Description
Transaction error decryption error
If this message appears, your handheld might have a different
encryption key than your desktop. Refer to the Redirector Settings
Online Help for more information on generating encryption keys.
Transaction error - failure
at service
If this message appears, a temporary problem occurred with the
Nextel wireless network. Resend the message later.
Transaction error general failure
If this message appears, there is a general error transmitting the
message. Try registering with the Nextel wireless network. Verify
that you are in an area of sufficient wireless coverage for sending
and receiving messages. You are in an area of sufficient wireless
coverage if NXTL or NxTL and one or more bars appear with the
wireless coverage indicator in the handheld status section of the
screen. Refer to your Getting Started Guide for more information on
registering your handheld.
If this message continues to appear, contact Nextel Customer
Care.
Transaction error timeout
If this message appears, a temporary problem with the
connection to your BlackBerry Enterprise Server prevented your
message from being sent. Contact your system administrator for
more information.
Transaction error unknown command
If this message appears, an error occurred with the handheld’s
radio. Try registering with the Nextel wireless network. Try
registering with the Nextel wireless network. Verify that you are in
an area of sufficient wireless coverage for sending and receiving
messages. You are in an area of sufficient wireless coverage if
NXTL or NxTL and one or more bars appear with the wireless
coverage indicator in the handheld status section of the screen.
Refer to your Getting Started Guide for more information on
registering your handheld.
If this message continues to appear, contact your system
administrator.
Transaction error unknown service, bad
UID
If this message appears, your handheld has not received the
correct service book to send and receive messages. Connect your
handheld to the desktop software, and then send your message.
Unable to
compress/encrypt
message
If this message appears, the handheld could not send the
message because it could not be encrypted properly. Generate a
new encryption key. Refer to the Redirector Settings Online Help for
more information on generating encryption keys.
Unable to find specified
service
If this message appears, the service to which your message is
addressed is not available. Connect your handheld to the desktop
software to receive the correct service information.
Handheld User Guide
275
Troubleshooting
Transmission error
Unknown error
Description
This message might appear when you generate an encryption
key manually and click Update to copy the new encryption key to
your handheld. An error occurred as your computer and your
handheld were exchanging information. Verify that the email
address that is specified in the Redirector Settings tool, on the
Advanced tab, is correct. Verify that your handheld is registered
on the Nextel wireless network and that it is properly connected
to your computer. Update the encryption key again. Refer to the
Redirector Settings Online Help for more information.
If you continue to receive this message, contact your system
administrator.
Unlisted message error
276
If this message appears, there was a problem sending your
message. Resend the message. If you continue to receive this
message, contact Nextel Customer Care for more information.
BlackBerry Wireless Handheld
Index
A
about this guide, 19
adding
addresses, 95
addresses from call logs, 96
addresses from links, 97
addresses from messages, 96
addresses from Phone screen, 97
addresses from remote address
lookup results, 103
appointments, 196
attachments to Address Book, 61
attachments to messages, 55
AutoText entries, 49
bookmarks, 159
bookmarks to subfolders, 164
bullet characters, 46
call notes, 141
group addresses, 102
invitees to meeting, 203
memos, 210
notification profiles, 221
pauses and waits, 101
special characters, 46
symbols, 46
tasks, 183
Address Book
adding addresses from
attachments, 61
adding addresses from call
logs, 96
adding addresses from links, 97
adding addresses from
messages, 96
Handheld User Guide
adding addresses from Phone
screen, 97
adding addresses from remote
address lookup
results, 103
adding addresses manually, 95
adding group addresses, 102
attaching addresses to
messages, 55
changing name of user-defined
field, 101
deleting addresses, 107
deleting group addresses, 107
description of, 31
editing addresses, 106
editing group addresses, 106
error messages, 254
fields, 98
searching addresses, 106
setting options, 94
status icons, 94
tips for using, 107
updating addresses from Phone
screen, 98
using cut, copy, and paste, 52
viewing addresses, 105
viewing contacts in the Phone
application, 144
viewing group addresses, 105
addresses
adding from call logs, 96
adding from links, 97
adding from Phone screen, 97
adding from received
277
Index
messages, 96
adding group, 102
adding manually, 95
changing in messages, 76
deleting group, 107
editing group, 106
lookup, 103
showing, 59
updating, 98
viewing group, 105
Alarm
customizing notification
profiles, 220
description of, 32
FAQs, 246
fields, 219
setting, 218
snooze feature, 218
turning off, 218
alert
answering, 116
ending, 116
placing from Phone screen, 114
placing one-time, 111
Alt key
description, 25
use with other keys, 26
use with trackwheel, 25
answering
Call Alerts, 116
Group Calls, 116
phone calls, 123
Private Calls, 116
applications
screens, 29
third-party, 232
viewing, 232
appointments
adding, 196
cancelling meeting requests, 206
changing attendees, 204
changing meeting request
278
invitees, 205
creating meeting requests, 203
customizing notification
profiles, 220
deleting in Day, Agenda, or
Week view, 202
deleting in Month view, 203
deleting meeting requests, 206
editing in Day, Agenda, or Week
view, 200
editing in Month view, 201
editing meeting requests, 205
enabling wireless calendar
synchronization, 194
fields, 199
managing, 200
managing for someone else, 205
recurring, 197
removing attendees, 204
responding to meeting
requests, 204
using cut, copy, and paste, 52
viewing meeting requests, 205
attachments
adding from Address Book to
messages, 55
adding to Address Book from
messages, 61
auto more, 177
deleting, 179
document view, 170
forwarding file, 62
full content, 172
handling, 61
meeting request, 204
meeting response, 205
more option, 177
navigating, 175
opening, 171
options, 174
setting options, 174
spreadsheet view, 170
BlackBerry Wireless Handheld
Index
status icons, 173
table of contents, 171
tips, 179
using find, 178
viewing next, 176
viewing pages, 177
viewing previous, 176
viewing sheet, 176
viewing tables, 177
audience, before you begin, 19
auto more, viewing long
attachments, 177
Auto On/Off
description, 232
fields, 230
setting, 229
auto signature
customizing for enterprise email
account, 55
customizing for new or ISP email
account, 56
automatic formatting
capitalization, 47
email fields, 48
number fields, 48
number lock, 48
punctuation, 47
AutoText
adding entries, 49
deleting entries, 52
editing entries, 52
locale, 50
searching for entries, 51
smartcase, 50
specified case, 50
using in email and PIN
messages, 48
with macros, 50
B
Back key, using, 26
Handheld User Guide
backlighting
activating, 28
and receiving phone calls, 28
Backspace key, using, 27
battery
FAQs, 247
low, 126
BlackBerry Browser
status icons, 150
tips for using, 166
bookmarks
adding, 159
adding to subfolders, 164
copying, 161
copying address, 161
creating subfolders, 163
editing, 160
making available offline, 160
opening web pages using, 152
organizing, 153
setting default subfolder, 163
using, 159
browser
accepting service books
automatically, 156
clearing caches, 157
copying addresses, 159
refreshing web pages, 157
returning to previous web
page, 154
setting configuration
options, 154
setting general options, 155
using Find, 157
viewing history, 154
viewing next and previous web
pages, 153
browser application
closing, 166
browser, WTLS, 243
bullet characters, inserting, 46
279
Index
C
cache, clearing, 157
Calculator
closing, 215
description of, 32
performing mathematical
operations, 214
performing measurement
conversions, 214
tips for using, 215
using, 213
Calendar
adding appointments, 196
Agenda view, 190
appointment fields, 199
cancelling meeting requests, 206
changing attendees, 204
changing meeting request
invitees, 205
changing views, 190
creating meeting requests, 203
Day view, 190
deleting appointments in Day,
Agenda, or Week
view, 202
deleting appointments in Month
view, 203
deleting meeting requests, 206
description of, 31
editing appointments in Day,
Agenda, or Week
view, 200
editing appointments in Month
view, 201
editing meeting requests, 205
enabling wireless calendar
synchronization, 194
error messages, 262
FAQs, 248
managing appointments, 200
managing for someone else, 205
Month view, 192
280
navigating in Agenda view, 193
navigating in Day view, 192
navigating in Month view, 193
navigating to a specific date, 194
removing attendees, 204
responding to meeting
requests, 204
setting options, 189
setting recurring
appointments, 197
status icons, 188
tips, 207
using cut, copy, and paste, 52
viewing and editing
appointments in Day,
Agenda, or Week
view, 200
viewing appointments in Month
view, 201
viewing meeting requests, 205
Week view, 191
Call Alerts
answering, 116
ending, 116
placing from Phone screen, 114
placing one-time, 111
call forwarding
customizing, 134
description, 131
disabling, 135
enabling, 135
call logging
customizing, 133
description, 131
types of calls to log, 133
call logs
adding addresses from, 96
deleting, 87
deleting from Phone screen, 131
deleting multiple by date, 89
managing, 69
searching, 80
BlackBerry Wireless Handheld
Index
tips for managing, 91
viewing, 87
call notes
adding, 141
editing, 142
forwarding, 143
using in Phone application, 141
call waiting
description, 131
enabling and disabling, 136
setting, 136
calls
answer options, 124
answering, 116
answering and holster, 136
backlighting, 28
configuring voice mail, 140
ending after connected, 116, 125
ending and holster, 137
ending before connected, 122
forwarding, 134
holding, 124, 143
making notes, 141
muting, 128
placing, 121
placing emergency, 147
placing from Home screen, 126
placing Group Calls from Phone
screen, 115
placing on Phone screen, 130
placing one-time Group
Calls, 112
placing one-time in Phone
application, 126, 129
placing quickly, 126
placing to corporate
extensions, 127, 138
placing using links, 129
placing using pauses and
waits, 144
placing using shortcuts, 126
receive options, 124
Handheld User Guide
resetting call timers, 146
setting general options for, 136
setting volume, 122, 127
swapping, 125
three-way, 144
to voice mail, 139
viewing call timers, 146
cancelling meeting requests, 206
capital-letter lock, 26
changing
Address Book options, 94
addresses, 106
addresses in messages, 76
appointments in Day, Agenda,
or Week view, 200
appointments in Month
view, 201
auto signature, 55
AutoText entries, 52
bookmarks, 160
Calendar options, 189
Calendar views, 190
call notes, 142
current email message
options, 43
email message delete, 89
group addresses, 106
handheld options, 231
meeting request invitees, 205
MemoPad options, 210
memos, 211
message options, 43
notification profiles, 228
searches, 83
sent messages, 75
sent PIN messages, 75
SMS message options, 240
Task options, 182
task status, 185
Tasks, 184
text, 53
user-defined field name, 101
281
Index
clearing fields
in Address Book, 106
in Calendar, 198
in call notes, 143
in memos, 212
in searches, 82
in tasks, 184
closing
browser application, 166
compose, description of, 31
composing
and saving, 75
email messages, 39
messages using links, 43
one-time phone calls, 126, 129
PIN messages, 40
using AutoText, 48
conference calls
disconnect, 146
split call, 145
configuring, voice mail, 140
conventions, 19
converting measurements, 214
copying
bookmarks, 161
bookmarks address, 161
copying text
in a message, 53
tips for using, 64
creating
Address Book entries, 95
AutoText entries, 49
bookmark subfolders, 163
email messages, 39
meeting requests, 203
memos, 210
phone calls, 121
PIN messages, 40
tasks, 183
customizing
Address Book options, 94
Alarm, 218
282
auto signature, 55
Calendar options, 189
call forwarding, 134
call logging, 133
current email message
options, 43
handheld options, 231
home page, 155
MemoPad options, 210
message options, 43
Nextel Direct Connect
options, 132
notification profiles, 228
Phone options, 131
SMS message options, 240
Task options, 182
cutting text
in a message, 53
tips for using, 64
D
date and time
copying from network, 233
fields, 233
DCID
field in Address Book, 100
format, 100
placing one-time Call Alerts, 111
placing one-time Group
Calls, 112
placing one-time Private
Calls, 110
typing quickly, 126
deleting
addresses, 107
appointments in Day, Agenda,
or Week view, 202
appointments in Month
view, 203
attachments, 179
AutoText entries, 52
call logs, 87
BlackBerry Wireless Handheld
Index
email messages from handheld
and desktop, 89
group addresses, 107
items on Phone screen, 131
meeting requests, 206
memos, 212
messages, 87
messages using wireless email
reconciliation, 88
multiple items by date, 89
notification profiles, 229
original text from reply
messages, 58
searches, 84
SMS messages from SIM card, 88
Tasks, 185
text, 53
third-party applications, 232
delivery confirmation, email
messages, 56
description
Address Book, 31
Alarm, 32
Calculator, 32
Calendar, 31
compose, 31
keyboard, 24
LCD screen, 28
lock, 33
MemoPad, 32
messages, 31
Nextel Online, 32
nextel.com, 32
options, 32
Phone, 31
profiles, 32
saved messages, 31
search messages, 31
tasks, 31
trackwheel, 24
turn power on/off, 33
turn radio on/off, 33
Handheld User Guide
desktop software online Help, 21
dial from Home screen, 126
disabling
Alarm, 218
auto signature, 56
call forwarding, 135
call logging, 133
password security screen, 239
document view
attachments, 170
tips, 179
documentation, other sources, 21
E
editing
Address Book options, 94
addresses, 106
appointments in Day, Agenda,
or Week view, 200
appointments in Month
view, 201
auto signature, 55
AutoText entries, 52
bookmarks, 160
Calendar options, 189
call notes, 142
current email message
options, 43
email message delete, 89
group addresses, 106
handheld options, 231
MemoPad options, 210
memos, 211
message options, 43
notification profiles, 228
Phone options, 131
searches, 83
sent email messages, 75
SMS message options, 240
Task options, 182
task status, 185
Tasks, 184
283
Index
text, 53
user-defined field name, 101
using cut, copy, and paste, 52
email messages
automatic capitalization in, 47
automatic punctuation in, 47
changing address while
composing, 77
changing addresses, 76
composing, 39
customizing auto signature, 55
customizing notification
profiles, 220
deleting, 87
deleting from handheld and
desktop, 89
deleting multiple by date, 89
editing sent, 75
filing, 70
formatting automatically, 47
forwarding, 58
options for received
messages, 57
reading, 57
receiving confirmation for, 56
receiving long, 60
reconciling, 73
saving, 73
saving drafts, 75
searching, 80
searching by sender or
recipient, 85
searching by subject, 86
sending, 39
sending from specific
service, 252
setting current message
options, 43
show address, 59
show name, 59
status icons, 38
tips, 63
284
using cut, copy, and paste, 52
emergency calls, placing, 147
enabling
Alarm, 218
auto on/off, 230
call forwarding, 135
call logging, 133
password security screen, 237
wireless calendar
synchronization, 194
wireless email reconciliation, 72
ending
Nextel Direct Connect calls, 116
phone calls, 125
Enter key, using, 27
error messages
Address Book, 254
Calendar, 262
handheld, 254
message status field, 263
Nextel Direct Connect, 270
Nextel Online, 256
Phone, 269
Tasks, 272
transmission, 272
Escape button, using, 27
F
fields
Address Book, 98
Alarm, 219
Auto On/Off, 230
Calendar appointment, 199
clearing, 82, 106, 184, 198, 212
network, 235
owner information, 236
profiles, 222
screen/keyboard, 236
security, 237
SMS, 240
status, 241
Tasks, 184
BlackBerry Wireless Handheld
Index
user-defined, 101
WAP Push, 242
file attachments, forwarding, 62
filing email messages, 70
find
using in attachments, 178
using in messages, 53
using in web pages, 157
firewall, 234
folders
adding bookmarks to, 164
creating for Browser
bookmarks, 163
on handheld, 70
returning to default in search, 82
searching in, 81
setting default for Browser
bookmarks, 163
formatting
automatic capitalization, 47
automatic punctuation, 47
messages automatically, 47
Forward key, using, 26
forwarding
call notes, 143
email and PIN messages, 58
file attachments, 62
phone calls, 134
frequently asked questions
Alarm, 246
battery, 247
Calendar, 248
Home screen, 248
LCD screen, 248
maintenance, 249
new messages, 249
PIN, 249
punctuation, 252
storage, 253
full content for attachments, 172
Handheld User Guide
G
general phone options,
description, 131
Getting Started Guide, 21
Group Calls
answering, 116
ending, 116
placing from Phone screen, 115
placing one-time, 112
H
handheld
Address Book icons, 94
application icons, 31
BlackBerry Browser icons, 150
Calendar icons, 188
changing the password, 239
customizing options, 217
error messages, 254
keyboard, 24
LCD screen, 28
locking, 238
locking keyboard, 219
message status icons, 38, 66
navigational icons, 35
network status icons, 34
Nextel Online icons, 150
nextel.com icons, 150
Phone icons, 120
setting options, 36
SMS-compatible phone
number, 66
status icons, 33
status section, 28
Task icons, 182
trackwheel, 24
turning off, 230
unlocking, 238
handheld options
about, 232
applications, 232
285
Index
Auto On/Off, 232
AutoText, 232
customizing, 231
date/time, 233
description of, 231
firewall, 234
host routing table, 234
localization, 234
message services, 235
modules, 232
network, 235
owner, 236
profiles, 236
screen/keyboard, 236
security, 237
service book options, 240
SIM card, 240
SMS, 240
status, 241
WAP Push, 242
holding phone calls, 124, 143
holster
answering phone calls and, 136
ending phone calls and, 137
home page, customizing, 155
Home screen, FAQs, 248
I
icons
Address Book, 94
application, 31
attachment status, 173
BlackBerry Browser, 150
Calendar, 188
handheld status, 33
message status, 38
navigational status, 35
network status, 34
Nextel Online, 150
nextel.com, 150
Phone, 120
SMS message status, 66
286
Tasks, 182
importance, setting for email
messages, 43
Industry Canada certification, 18
inserting
bullet characters, 46
meeting request invitees, 206
special characters, 46
symbols, 46
K
key assignment chart, 24
key rate, 236
keyboard
description, 24
locking, 219
shortcut keys, 24
keys
Alt, 25
Back, 26
Backspace, 27
Enter, 27
Escape, 27
Forward, 26
Space, 28
L
LCD screen
application screens, 29
backlighting, 28
description, 28
FAQs, 248
links
adding addresses from, 97
placing calls using, 129
sending messages using, 43
using, 30
viewing addresses in
browser, 159
localization, setting language, 234
locating handheld PIN, 40
locking
BlackBerry Wireless Handheld
Index
keyboard, 219
the handheld, 238
with a password, 33
logging phone calls, 133
low battery notification, 126
M
maintenance, FAQs, 249
managing
Address Book, 93
Address Book attachments, 61
appointments, 200
call logs, 69
memos, 209
messages, 69
someone else’s Calendar, 205
Tasks, 181
marking
all messages as opened, 78
messages as opened, 78
messages as unopened, 79
meeting requests
cancelling, 206
changing attendees, 204
changing invitees, 205
creating, 203
deleting, 206
inserting invitees, 206
managing someone else’s
Calendar, 205
removing attendees, 204
responding to, 204
viewing, 205
MemoPad
adding memos, 210
deleting memos, 212
description of, 32
editing memos, 211
searching memos, 212
setting options, 210
tips for using, 212
using, 209
Handheld User Guide
using cut, copy, and paste, 52
viewing memos, 211
message status field, error
messages, 263
messages
adding addresses from, 96
attaching addresses to, 55
deleting, 87
deleting multiple by date, 89
deleting saved, 74
description of, 31
inserting symbols, 28
logging calls on Messages
screen, 133
managing, 69
marking as opened, 78
marking as unopened, 79
opening saved web pages, 165
placing calls, 86
resending, 77
saving, 73
saving sent or received, 73
saving web pages to Messages
screen, 164
searching, 80
searching by sender or
recipient, 85
sending using links, 43
setting message options, 43
status icons, 38, 66
tips, 91
using AutoText, 48
using Find, 53
using links, 30
working with Nextel Direct
Connect calls, 91
working with phone calls, 91
modules, 232
muting phone calls, 128
N
name, showing, 59
287
Index
navigating
attachments, 175
the Calendar, 192
network
fields, 235
selecting, 235
status icons, 34
new messages, FAQs, 249
Nextel Direct Connect
answering Call Alerts, 116
answering calls, 116
answering Group Calls, 116
answering Private Calls, 116
customizing notification
profiles, 220
customizing options, 132
deleting call logs, 87
description, 131
ending calls, 116
error messages, 270
placing Call Alerts from Phone
screen, 114
placing calls, 110
placing Group Calls from Phone
screen, 115
placing one-time Call Alerts, 111
placing one-time Group
Calls, 112
placing one-time Private
Calls, 110
placing Private Calls from Phone
screen, 113
Push-to-Talk button, 110
tips for using, 117
viewing call logs, 87
viewing call timers, 146
viewing status, 146
working with Messages
screen, 91
Nextel Online
description of, 32
error messages, 256
288
status icons, 150
tips for using, 166
using cut, copy, and paste, 52
using links, 30
nextel.com
description of, 32
status icons, 150
tips for using, 166
notification profiles
adding, 221
deleting, 229
editing, 228
enabling, 221
number lock, 27, 48
O
one-time
edit search, 84
phone calls, 126, 129
searches, 82
online Help
BlackBerry Desktop Software, 21
BlackBerry Web Client, 22
opening
attachments, 171
full content for an
attachment, 172
web pages saved on Messages
screen, 165
web pages using addresses, 152
web pages using bookmarks, 152
web pages using links, 151
options
Address Book, 94
attachments, 174
browser, 154
Calendar, 189
description of, 32
dial from Home screen, 126
handheld, 217
MemoPad, 210
messages, 43
BlackBerry Wireless Handheld
Index
Nextel Direct Connect, 132
Phone, 131
received email messages, 57
smart dialing, 137
SMS messages, 66, 240
Tasks, 182
WTLS, 243
owner information fields, 236
P
password security screen
changing password, 239
disabling, 239
enabling, 237, 238
unlocking, 238
password, typed incorrectly, 238
pasting text
in a message, 53
tips for using, 64
pauses
adding, 101
using, 143
performing
mathematical operations, 214
measurement conversions, 214
search by sender or recipient, 85
search by subject, 86
searches, 80
personal folders, 70
Phone
adding addresses from, 97
alpha-dialing, 126
and backlighting, 28, 123
available services, 121
call waiting, 136
calling voice mail, 139
customizing notification profiles
for, 220
customizing options, 131
deleting items, 131
description of, 31
dialing corporate extensions, 99,
Handheld User Guide
127, 138
displaying phone number, 121
emergency calls with radio
off, 148
ending phone calls, 125
error messages, 269
holding calls, 143
muting calls, 128
placing calls, 121, 130
placing calls from Messages
screen, 86
placing calls using links, 129
placing emergency calls, 147
placing one-time calls, 126, 129
plus dialing using, 127
receive options, 124
restricting call timers, 146
setting auto answer, 136
setting auto hangup, 137
setting general options, 136
status icons, 120
three-way calls, 144
tips for using, 148
touch tone, 121
TTY option, 140
updating addresses from, 98
using, 119
using alphabetic characters to
dial, 126
using cut, copy, and paste, 52
using links, 30
using shortcuts to dial
quickly, 126
using with other
applications, 122
viewing call logs, 87
viewing contacts, 144
viewing status, 146
viewing timers, 146
working with Messages
screen, 91
phone calls
289
Index
adding notes, 141
and backlighting, 123
answer options, 124
answering, 123
calling voice mail, 139
configuring voice mail, 140
editing notes, 142
emergency calls with radio
off, 148
ending after connected, 125
ending before connected, 122
extensions, 122, 144
forwarding, 134
forwarding call notes, 143
holding, 124
logging, 133
placing, 121
placing emergency, 147
placing on Phone screen, 130
placing one-time in Phone
application, 126, 129
placing using links, 129
redialing, 130
resetting call timers, 146
setting volume, 122, 127
swapping, 125
three-way, 144
using Plus Dialing, 127
viewing timers, 146
phone numbers
extensions, 122, 144
using pauses and waits, 99
PIN
FAQs, 249
locating for your handheld, 40
PIN messages
changing address while
composing, 77
changing addresses, 76
composing, 40
editing sent, 75
forwarding, 58
290
reading, 57
sending, 40
placing
Call Alerts from Phone
screen, 114
calls, 110
calls from Home screen, 126
calls from Messages screen, 86
calls quickly, 126
calls to corporate
extensions, 127, 138
calls using alphabetic
characters, 126
calls using pauses and waits, 144
calls using shortcuts, 126
emergency calls, 147
Group Calls from Phone
screen, 115
one-time Call Alerts, 111
one-time Group Calls, 112
one-time phone calls, 126, 129
one-time Private Calls, 110
phone calls, 121
phone calls using links, 129
Private Calls from the Phone
screen, 113
three-way calls, 144
power on/off, 25
Private Calls
answering, 116
ending, 116
placing from Phone screen, 113
placing one-time, 110
profiles
adding, 221
choosing, 220
deleting, 229
description of, 32, 236
editing, 228
enabling, 221
fields, 222
settings for default, 223
BlackBerry Wireless Handheld
Index
punctuation
automatic, 47
FAQs, 252
Push-to-Talk button, using, 110
R
reading
email messages, 57
PIN messages, 57
SMS messages, 66
Readme file, 21
recalling searches, 83
received email messages
options, 57
saving, 73
received messages, searching, 85
received SMS messages
options, 67
saving, 73
receiving
Address Book attachments, 61
confirmation of email
messages, 56
file attachments, 62
long email messages, 60
SMS messages, 66
reconciling email messages, 73
recurring appointments
adding, 197
deleting in Day, Agenda, or
Week view, 202
deleting in Month view, 203
viewing and editing in Day,
Agenda, or Week
view, 200
remote address lookup
adding addresses from
results, 103
using, 103
removing
addresses, 107
appointments in Day, Agenda,
Handheld User Guide
or Week view, 202
appointments in Month
view, 203
AutoText entries, 52
bookmarks, 162
email messages from handheld
and desktop, 89
items on Phone screen, 131
meeting requests, 206
memos, 212
messages, 87
messages from saved messages
list, 74
multiple items by date, 89
notification profiles, 229
original text from reply
messages, 58
searches, 84
Tasks, 185
resending messages
on failed attempt, 77
on successful transmission, 77
resetting call timers, 146
S
safety information, 9
saved messages
description of, 31
removing from list, 74
saving
drafts, 75
messages, 73
received messages, 73
sent messages, 73
web pages to Messages
screen, 164, 165
scanning for networks, 235
screen/keyboard fields, 236
search messages, description of, 31
searches
deleting, 84
editing, 83
291
Index
editing once, 84
new, 82
one-time, 82
performing, 80
recalling, 83
saving, 80
saving with a shortcut key, 82
setting shortcut key, 82
specifying terms, 80
tips for using, 91
viewing default, 83
searching
addresses, 106
AutoText entries, 51
by recipient, 85
by sender, 85
call logs, 80
email messages by subject, 86
folders, 81
memos, 212
messages, 80
Nextel Direct Connect calls, 80
phone calls, 80
remote address directory, 103
SMS messages, 80
Tasks, 186
security
changing the password, 239
disabling password
protection, 239
enabling password
protection, 237
fields, 237
locking the handheld, 238
self test application, 240
unlocking the handheld, 238
sending
email messages, 39
email messages from specific
service, 252
messages using links, 43
PIN messages, 40
292
sent messages
editing, 75
saving, 73
searching, 85
service books
automatically accepting in
BlackBerry
Browser, 156
automatically accepting in
Nextel Online, 156
automatically accepting in
nextel.com, 156
setting
Address Book options, 94
Alarm, 218
attachments options, 174
Auto On/Off, 229
Browser configuration
options, 154
browser general options, 155
Calendar options, 189
current talkgroup, 132
current talkgroup area, 132
date and time, 233
default subfolder for Browser
bookmarks, 163
email messages to delete on
handheld and
desktop, 89
general phone options, 136
handheld options, 217
MemoPad options, 210
message options, 43
Nextel Direct Connect
options, 132
notification profiles, 221
owner information, 236
password security screen, 238
phone call waiting, 136
Phone options, 131
recurring appointments, 197
smart dialing options, 137
BlackBerry Wireless Handheld
Index
SMS options, 66, 240
Task options, 182
volume for Phone, 122, 127
settings, scrolling through, 30
shortcut keys, 24
Smart Dialing options
description, 131
smart dialing options
setting, 137
SMS messages
cannot receive new
messages, 241
changing addresses, 76
customizing notification
profiles, 220
deleting, 87
deleting from SIM card, 241
deleting multiple by date, 89
leaving messages on SIM
card, 241
reading, 66
received message options, 67
saving, 73
searching, 80
setting options, 240
status icons, 66
tips, 67
using cut, copy, and paste, 52
Space key, using, 28
special characters
inserting, 46
scrolling through, 25
specifying search terms, 80
spreadsheet view
attachments, 170
tips, 179
status fields, 241
status, handheld, 28
storing, received or saved
messages, 73
subfolders
adding bookmarks to, 164
Handheld User Guide
creating for Browser
bookmarks, 163
setting default for Browser
bookmarks, 163
swapping phone calls, 125
symbol key, using, 28
symbols
inserting, 28, 46
inserting bullets, 46
inserting special characters, 46
T
table of contents, for attachments, 171
talkgroup
placing Group Calls from Phone
screen, 115
placing one-time Group
Calls, 112
setting current, 132
setting current area, 132
Tasks
adding, 183
changing status, 185
deleting, 185
deleting completed, 185
description of, 31
editing, 184
error messages, 272
fields, 184
managing, 181
searching, 186
setting options, 182
setting priority, 184
status icons, 182
tips for using, 186
using cut, copy, and paste, 52
viewing, 184
text
cutting and copying, 53
deleting original from reply
messages, 58
pasting, 53
293
Index
time
copying from network, 233
setting, 233
timers
resetting, 146
viewing, 146
tips
Address Book, 107
attachments, 179
BlackBerry Browser, 166
Calculator, 215
Calendar, 207
document view, 179
handheld, 36
managing call logs, 91
managing messages, 91
MemoPad, 212
Nextel Direct Connect, 117
Nextel Online, 166
nextel.com, 166
Phone, 148
reading SMS messages, 67
sending and reading email
messages, 63
spreadsheet view, 179
Tasks, 186
trackwheel
description of, 24
scrolling and selecting, 25
scrolling through special
characters, 25
use with the Alt key, 25
transmission, error messages, 272
TTY option description, 131
turn power on/off, description of, 33
turn radio on/off, description of, 33
turning on/off
auto off, 230
power, 230
294
U
unlocking password security
screen, 238
updating, addresses from Phone
screen, 98
user-defined fields, changing field
name, 101
users
on Lotus Domino Server, 20
on Microsoft Exchange
Server, 20
using
Address Book, 93
AutoText, 48
BlackBerry Browser, 149
bookmarks, 159
Calculator, 213
cut, copy, and paste, 52
Find feature in messages, 53
Find feature in web pages, 157
links, 30
lock, 238
macros in AutoText entries, 50
MemoPad, 209
Nextel Online, 149
nextel.com, 149
Phone, 119
Plus Dialing, 127
Push-to-Talk button, 110
remote address lookup, 103
shortcuts when placing calls, 126
symbol key, 28
wireless calendar
synchronization, 194
V
verify security software, 240
viewing
addresses, 105
appointments in Day, Agenda,
or Week view, 200
BlackBerry Wireless Handheld
Index
appointments in Month
view, 201
call logs on Messages screen, 87
document attachments, 170
email messages, 57
group addresses, 105
installed applications, 232
meeting requests, 205
memos, 211
more in attachments, 177
next sheet or page in
attachments, 176
pages in attachments, 177
Phone status, 146
Phone timers, 146
PIN messages, 57
previous sheet or page in
attachments, 176
sheet in attachments, 176
SMS messages, 66
spreadsheet attachments, 170
tables in attachments, 177
Tasks, 184
web addresses, 158
voice mail
calling, 139
configuring, 140
description of, 131
volume, setting for Phone, 122, 127
W
adding, 101
placing calls using, 144
using, 143
WAP Push
enabling/disabling, 242
fields, 242
web addresses, viewing, 158
web client online Help, 22
web pages
background requests, 165
opening saved web pages from
Messages screen, 165
opening using addresses, 152
opening using bookmarks, 152
opening using links, 151
saving to Messages screen, 164
stop loading, 152
viewing addresses, 158
viewing history, 154
viewing next and previous, 153
wireless calendar synchronization
adding appointments, 196, 203
and auto archive, 202
description of, 194
enabling, 194
managing someone else’s
Calendar, 205
wireless email reconciliation
deleting messages, 88
enabling, 72
WTLS, 243
waits
Handheld User Guide
295
Index
296
BlackBerry Wireless Handheld