21p9026

21p9026
®
xSeries 350
User’s Reference
IBM® xSeries 350
IBM
User’s Reference
SC21-P902-60
Note
Before using this information and the product it supports, read the general information in “Appendix A.
Warranties and notices,” on page 143.
First Edition (March 2001)
© Copyright International Business Machines Corporation 2001. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with
IBM Corp.
Contents
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Chapter 1.Introducing the xSeries 350
server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features and specifications . . . . . . . . . . . . . . . . . . . . . . . .
Notices used in this book . . . . . . . . . . . . . . . . . . . . . . . . . .
What your xSeries 350 offers . . . . . . . . . . . . . . . . . . . . . . .
Reliability, availability, and serviceability . . . . . . . . . . . .
Controls and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . .
Turning on the server . . . . . . . . . . . . . . . . . . . . . . . . . .
Turning off the server . . . . . . . . . . . . . . . . . . . . . . . . . .
Information panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2
3
3
5
6
7
7
8
Chapter 2.Arranging your workspace . . . 11
Comfort. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Glare and lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Air circulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electrical outlets and cable lengths. . . . . . . . . . . . . . . . .
11
11
11
12
Chapter 3.Configuring your server . . . . . 13
Using the Configuration/Setup Utility program . . . . .
Starting the Configuration/Setup Utility program
Choices available from the Configuration/Setup
Utility main menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power-on password . . . . . . . . . . . . . . . . . . . . . . . .
Administrator password . . . . . . . . . . . . . . . . . . . .
Using the SCSISelect utility program . . . . . . . . . . . . . . .
Starting the SCSISelect utility program . . . . . . . . . .
Choices available from the SCSISelect menu . . . . .
13
13
14
18
18
19
20
20
21
Chapter 4.Using the ServerGuide CDs . . 23
Features at a glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setup and configuration overview . . . . . . . . . . . . . . . . .
System Partition. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a NOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting up or updating multiple servers . . . . . . . . . . . .
Installing your NOS without ServerGuide . . . . . . . . . .
Additional programs included with ServerGuide . . . .
Error symptoms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
24
25
26
26
26
27
27
27
Chapter 5.Installing options . . . . . . . . . . . 29
Major components view of the xSeries 350 server . . . . 29
Component locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
System board component locations. . . . . . . . . . . . . . 31
System board LED locations and diagnostic LED panel
36
Memory board component locations . . . . . . . . . . . . . . . 38
Advanced System Management processor component
locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
System reliability considerations . . . . . . . . . . . . . . . . 40
Working inside the server with the power on . . . . . 40
Handling static sensitive devices. . . . . . . . . . . . . . . . 40
Removing the server top cover and bezel . . . . . . . . . . . 41
Working with adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Installing a hot-plug adapter . . . . . . . . . . . . . . . . . . . 43
Cabling the ServeRAID adapter . . . . . . . . . . . . . . . . 44
Installing internal drives . . . . . . . . . . . . . . . . . . . . . . . . . 46
© Copyright IBM Corp. 2001
Internal drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Installing a hot-swap hard disk drive . . . . . . . . . . . . 48
Installing a 3-Pack Ultra160 Hot-Swap Expansion Kit .
49
Installing memory-modules. . . . . . . . . . . . . . . . . . . . . . . 51
Installing a microprocessor . . . . . . . . . . . . . . . . . . . . . . 55
Changing jumper positions . . . . . . . . . . . . . . . . . . . . . . . 58
Installing a hot-swap power supply . . . . . . . . . . . . . . . . 59
Replacing a hot-swap fan . . . . . . . . . . . . . . . . . . . . . . . . . 61
Completing the installation . . . . . . . . . . . . . . . . . . . . . . . 61
Installing the server top cover and bezel . . . . . . . . . 62
Updating your server configuration . . . . . . . . . . . . . 62
Connecting external options . . . . . . . . . . . . . . . . . . . . . . 63
Input/output ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Parallel port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Viewing or changing the parallel-port assignments
64
Video port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Keyboard port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Auxiliary-device (pointing device) port . . . . . . . . . . 67
Ultra160 SCSI ports . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
SCSI cabling requirements. . . . . . . . . . . . . . . . . . . 68
Setting SCSI IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
SCSI connector pin-number assignments . . . . . . 68
Serial ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Viewing or changing the serial-port assignments 69
Serial-port pin assignments. . . . . . . . . . . . . . . . . . 70
Universal Serial Bus ports. . . . . . . . . . . . . . . . . . . . . . 70
USB cables and hubs. . . . . . . . . . . . . . . . . . . . . . . . 70
USB-port pin assignments . . . . . . . . . . . . . . . . . . . 71
Ethernet port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Configuring the Ethernet controller. . . . . . . . . . . 71
Failover for redundant Ethernet . . . . . . . . . . . . . . 71
Ethernet port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Advanced System Management ports . . . . . . . . . . . 75
Cabling the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Chapter 6.Solving problems . . . . . . . . . . . 79
Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . . . . . 79
POST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
POST beep code descriptions . . . . . . . . . . . . . . . . . . . 81
POST beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
POST error messages . . . . . . . . . . . . . . . . . . . . . . . . . . 84
ServerGuide error symptoms . . . . . . . . . . . . . . . . . . . 94
Event/error logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Small computer system interface messages. . . . . . . . . . 95
Diagnostic programs and error messages . . . . . . . . . . . 95
Text messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Starting the diagnostic programs. . . . . . . . . . . . . . . . 96
Viewing the test log . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Diagnostic error message tables. . . . . . . . . . . . . . . . . 98
Recovering BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Identifying problems using status LEDs . . . . . . . . . . . 106
Power supply LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Diagnostic panel LEDs . . . . . . . . . . . . . . . . . . . . . . . 108
Light Path Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . 109
Troubleshooting charts . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Troubleshooting the Ethernet controller . . . . . . . . . 117
Network connection problems . . . . . . . . . . . . . . 117
Ethernet controller troubleshooting chart . . . . . 118
Ethernet controller messages . . . . . . . . . . . . . . . . . . 119
Novell NetWare or IntraNetWare server ODI device
iii
driver messages . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Network driver interface specification 2.01 (OS/2)
device driver messages . . . . . . . . . . . . . . . . . . . . 122
NDIS 4.0 (Windows NT) device driver messages . .
123
UNIX messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Getting help, service, and information. . . . . . . . . . . . . 128
Service support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Before you call for service. . . . . . . . . . . . . . . . . . . . . 130
Getting customer support and service . . . . . . . . . . 130
Using the World Wide Web . . . . . . . . . . . . . . . . . 130
Using electronic support services. . . . . . . . . . . . 131
Getting information by fax . . . . . . . . . . . . . . . . . 131
Getting help online . . . . . . . . . . . . . . . . . . . . . . . . 131
Getting help by telephone . . . . . . . . . . . . . . . . . . 132
Getting help around the world. . . . . . . . . . . . . . 133
Purchasing additional services . . . . . . . . . . . . . . . . 133
Enhanced PC support line. . . . . . . . . . . . . . . . . . 133
900-number operating system and hardware
support line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Network and server support line . . . . . . . . . . . . 134
Ordering support line services . . . . . . . . . . . . . . 134
Warranty and repair services . . . . . . . . . . . . . . . 134
Ordering publications . . . . . . . . . . . . . . . . . . . . . . . . 135
IBM Statement of Limited Warranty for United States,
Puerto Rico, and Canada (Part 1 - General Terms) 143
IBM Statement of Warranty Worldwide except
Canada, Puerto Rico, Turkey, United States (Part 1 –
General Terms) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Part 2 - Worldwide Country-Unique Terms . . . . . . 148
Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Edition Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Processing date data . . . . . . . . . . . . . . . . . . . . . . . . . 153
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Important notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Electronic emission notices . . . . . . . . . . . . . . . . . . . . . . 154
Federal Communications Commission (FCC)
Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Industry Canada Class A emission compliance
statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Australia and New Zealand Class A statement. . . 155
United Kingdom telecommunications safety
requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
European Union EMC Directive conformance
statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Taiwan electrical emission statement . . . . . . . . . . . 156
Japanese Voluntary Control Council for Interference
(VCCI) statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Power cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Chapter 7.Rack installation instructions 137
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Appendix A. Warranties and notices . . 143
Warranty Statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
iv
IBM® xSeries 350: User’s Reference
Safety
Before installing this product, read the Safety Information book.
Antes de instalar este produto, leia o Manual de Informações sobre Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs hæftet med sikkerhedsforskrifter, før du installerer dette produkt.
Lue Safety Information -kirjanen, ennen kuin asennat tämän tuotteen.
Avant de procéder à l'installation de ce produit, lisez le manuel Safety Information.
Vor Beginn der Installation die Broschüre mit Sicherheitshinweisen lesen.
Przed zainstalowaniem tego produktu należy przeczytać broszurę Informacje Dotyczące
Bezpieczeństwa.
Prima di installare questo prodotto, leggere l'opuscolo contenente le informazioni
sulla sicurezza.
© Copyright IBM Corp. 2001
v
Lees voordat u dit product installeert eerst het boekje met veiligheidsvoorschriften.
Les heftet om sikkerhetsinformasjon (Safety Information) før du installerer dette
produktet.
Antes de instalar este produto, leia o folheto Informações sobre Segurança.
Перед установкой продукта прочтите брошюру по технике безопасности
(Safety Information).
Pred inštaláciou tohto produktu si pre ítajte Informa nú brožúrku o bezpe nosti.
Preden namestite ta izdelek, preberite knjižico Varnostne informacije.
Antes de instalar este producto, lea la Información de Seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Installálás el tt olvassa el a Biztonsági el írások kézikönyvét !
vi
IBM® xSeries 350: User’s Reference
Statement 1
Danger
Electrical current from power, telephone, and communication cables is hazardous.
To avoid a shock hazard:
•
Do not connect or disconnect any cables or perform installation, maintenance, or
reconfiguration of this product during an electrical storm.
•
Connect all power cords to a properly wired and grounded electrical outlet.
•
Connect to properly wired outlets any equipment that will be attached to this product.
•
When possible, use one hand only to connect or disconnect signal cables.
•
Never turn on any equipment when there is evidence of fire, water, or structural
damage.
•
Disconnect the attached power cords, telecommunications systems, networks, and
modems before you open the device covers, unless instructed otherwise in the
installation and configuration procedures.
•
Connect and disconnect cables as described in the following table when installing,
moving, or opening covers on this product or attached devices.
To connect:
To disconnect:
1.
Turn everything OFF.
1.
Turn everything OFF.
2.
First, attach all cables to devices.
2.
First, remove power cords from outlet.
3.
Attach signal cables to connectors.
3.
Remove signal cables from connectors.
4.
Attach power cords to outlet.
4.
Remove all cables from devices.
5.
Turn device ON.
Safety
vii
Statement 2
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent
type battery recommended by the manufacturer. If your system has a module containing
a lithium battery, replace it only with the same module type made by the same
manufacturer. The battery contains lithium and can explode if not properly used,
handled, or disposed of.
Do not:
•
Throw or immerse into water.
•
Heat to more than 100 C (212 F)
•
Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 3
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters)
are installed, note the following:
•
Do not remove the covers. Removing the covers of the laser product could result in
exposure to hazardous laser radiation. There are no serviceable parts inside the
device.
•
Use of controls or adjustments or performance of procedures other than those
specified herein might result in hazardous radiation exposure.
Danger
Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the
following. Laser radiation when open. Do not stare into the beam, do not view directly with
optical instruments, and avoid direct exposure to the beam.
viii
IBM® xSeries 350: User’s Reference
Statement 4
≥18 kg (39.7 lbs)
≥32 kg (70.5 lbs)
≥55 kg (121.2 lbs)
CAUTION:
Use safe practices when lifting.
Statement 5
CAUTION:
The power control button on the device and the power supply do not turn off the
electrical current supplied to the device. The device also might have more than one
power cord. To remove all electrical current from the device, ensure that all power cords
are disconnected from the power source.
1
2
3
Safety
ix
x
IBM® xSeries 350: User’s Reference
Chapter 1. Introducing the xSeries 350 server
Your IBM®
xSeries 350 server is a high-performance server with the capability
of a microprocessor upgrade to a symmetric multiprocessing (SMP) server. It is
ideally suited for networking environments that require superior microprocessor
performance, efficient memory management, flexibility, and large amounts of reliable
data storage.
Performance, ease of use, reliability, and expansion capabilities were key
considerations in the design of your server. These design features make it possible for
you to customize the system hardware to meet your needs today, while providing
flexible expansion capabilities for the future.
If you have access to the World Wide Web, you can obtain up-to-date information
about your server model and other IBM server products at
http://www.ibm.com/eserver/xseries on the World Wide Web.
Note: The illustrations in this document might differ slightly from your hardware.
© Copyright IBM Corp. 2001
1
Features and specifications
The following table provides a summary of the features and specifications for your
xSeries 350 server.
Table 1. Features and Specifications.
Microprocessor:
Size (4 U)
Environment:
•
•
Intel® Pentium® III Xeon™
•
Height: 178 mm (7 in.)
•
32 KB level-1 cache
•
Depth: 711.2 mm (28 in.)
•
1 MB or 2 MB Level-2 cache
depending upon model
•
Width: 482.6 mm (19 in.)
•
•
100 MHz front-side bus (FSB)
•
Support for up to four
microprocessors
Weight: 34.9 kg (77 lb) to 50.4 kg
(111 lb) depending upon
configuration
Memory:
•
Maximum: 16 GB
•
Type: ECC, SDRAM,
registered DIMMs
•
Slots: 4-way interleaved, 16
slots
Drives standard:
•
Diskette: 1.44 MB
•
CD-ROM: 40X IDE
Expansion bays:
Integrated functions:
•
•
•
Dual-channel Ultra160 SCSI
controller non-RAID (one
internal and one external
channel)
One 10BASE-T/100BASE-TX
AMD Ethernet controller
•
Two serial ports
•
One parallel port
•
Two Universal Serial Bus ports
•
Hot-swap drives: Three standard
slim-high, three optional slim-high •
Active PCI expansion slots:
Advanced System Management
Processor with Light Path
Diagnostics™
•
Keyboard port
Video port
One 33 MHz/32-bit
Acoustical noise emissions:
•
Three 66 MHz/64-bit
•
•
Two 33 MHz/64-bit
Sound power, idling: 6.3 bel
maximum
•
Sound power, operating: 6.3 bel
maximum
•
Sound pressure, operating: 47
dBa maximum
270 W (115-230 V ac)
•
Minimum: One
•
Maximum: Three
Redundant cooling:
Six hot-swap fans
Video:
•
S3 video controller
•
Compatible with SVGA and
VGA
•
8 MB video memory
2
IBM® xSeries 350: User’s Reference
—
Server on: 10° to 35° C (50º to
95º F). Altitude: 0 to 914 m
(3000 ft)
—
Server on: 10° to 32° C (50° to
89.6° F). Altitude: 914 m (3000
ft.) to 2133 m (7000 ft)
—
Server off: 10° to 43° C (50° to
110° F). Maximum altitude:
2133 m (7000 ft)
Humidity:
—
Server on: 8% to 80%
—
Server off: 8% to 80%
Heat output:
Approximate heat output in British
thermal units (Btu) per hour
•
Minimum configuration: 461 Btu
(0.14 kilowatts)
•
Maximum configuration: 1796 Btu
(0.53 kilowatts)
Mouse port
•
Hot-swap power supplies:
•
Air temperature:
Electrical input:
•
Sine-wave input (50-60 Hz)
required
•
Input voltage low range:
•
•
—
Minimum: 90 V ac
—
Maximum: 137 V ac
Input voltage high range:
—
Minimum: 180 V ac
—
Maximum: 265 V ac
Input kilovolt-amperes (kVA)
approximately:
—
Minimum: 0.08 kVA
—
Maximum: 0.52 kVA
Notices used in this book
This book contains information notices that relate to a specific topic. The Caution and
Danger notices also appear in a multilingual safety booklet. Each notice is numbered
for easy reference to the corresponding notices in the safety book on the xSeries 350
Documentation CD. The notice definitions are as follows:
•
Notes
These notices provide important tips, guidance, or advice.
•
Attention
These notices indicate possible damage to programs, devices, or data. An
attention notice is placed just before the instruction or situation in which damage
could occur.
•
Caution
These notices indicate situations that can be potentially hazardous to you. A
caution notice is placed just before the description of a potentially hazardous
procedure step or situation.
•
Danger
These notices indicate situations that can be potentially lethal or extremely
hazardous to you. A danger notice is placed just before the description of a
potentially lethal or extremely hazardous procedure step or situation.
What your xSeries 350 offers
The design of your server takes advantage of advancements in symmetric
multiprocessing (SMP), data storage, disk-array technologies, and memory
management. Your server combines:
•
Impressive performance using an innovative approach to SMP
Your server supports up to four Pentium III Xeon microprocessors. Your server
comes with at least one microprocessor installed; you can install additional
processors to enhance performance and provide SMP capability.
•
Large data-storage and hot-swap capabilities
The xSeries 350 server supports up to three standard and three optional 26 mm (1inch) slim-high 3.5-inch hot-swap hard disk drives in the hot-swap bays. This hotswap feature enables you to remove and replace hard disk drives without turning
off the server.
•
Active PCI™ (hot-plug) adapter capabilities
Your server has six hot-plug slots for PCI adapters. With operating system
support, you can replace failing hot-plug PCI adapters without turning off the
server. If the hot-add feature is supported by your operating system and the PCI
adapter, you can also add PCI adapters in these slots without turning off the
server.
•
Redundant cooling and power capabilities
The redundant cooling and hot-swap capabilities of the fans in your server enable
continued operation if one of the fans fails. You can also replace a failing fan
without turning off the server.
The server comes with one 270-watt power supply. Install additional 270-watt
power supplies to ensure redundancy and hot-swap capability for a typical
configuration. (See “Chapter 5. Installing options,” on page 29 for instructions.)
Chapter 1. Introducing the xSeries 350 server
3
•
Large system memory
The memory bus in your server supports up to 16 GB of system memory. The
memory controller provides error correcting code (ECC) support for up to 16
industry-standard, 3.3 V, 168-pin, 8-byte, PCI, PC100-322-622R registered dual inline memory modules (DIMMs). The memory controller also provides Chipkill
Memory™ protection. Chipkill Memory protection is a technology that protects
the system from a single chip failure on a DIMM.
•
Systems-management capabilities
Your server comes with an Advanced System Management processor on the
system board. This processor, in conjunction with the systems-management
software provided with your server, enables you to manage the functions of the
server locally and remotely. The Advanced System Management processor also
provides system monitoring, event recording, and dial-out alert capability.
Note: The Advanced System Management processor is sometimes referred to as
the service processor.
•
Integrated network environment support
Your server comes with an Ethernet controller on the system board. This Ethernet
controller has an interface for connecting to 10-Mbps or 100-Mbps networks. The
server automatically selects between 10BASE-T and 100BASE-TX. The controller
provides full-duplex (FDX) capability, which enables simultaneous transmission
and reception of data on the Ethernet local area network (LAN).
•
Redundant network adapter
The addition of an optional, redundant network adapter provides a failover
capability to a redundant Ethernet connection. If a problem occurs with the
primary Ethernet connection, all Ethernet traffic associated with this primary
connection is automatically switched to the redundant network adapter. If the
appropriate device drivers are installed, this switching occurs without data loss
and without user intervention.
•
IBM ServerGuide™ CDs
The ServerGuide CDs that are included with your server provides programs to
help you set up your server and install the network operating system (NOS). The
ServerGuide program detects the installed hardware options and provides the
correct configuration programs and device drivers. In addition, the ServerGuide
CDs include a variety of application programs for your server.
Note: The latest level of basic input/output system (BIOS) for your server is also
available through the World Wide Web. See “Chapter 6. Solving
problems,” on page 79 for the appropriate World Wide Web addresses.
For more information about the ServerGuide CDs, see “Chapter 4. Using the
ServerGuide CDs,” on page 23.
Your server is designed to be cost-effective, powerful, and flexible. It uses peripheral
component interconnect (PCI) bus architecture to provide compatibility with a wide
range of existing hardware devices and software applications.
Your IBM server meets stringent worldwide certifications for power, electromagnetic
compatibility (EMC), and safety. See the Safety Information booklet for additional
information.
4
IBM® xSeries 350: User’s Reference
Reliability, availability, and serviceability
Three of the most important features in server design are reliability, availability, and
serviceability (RAS). These factors help to ensure the integrity of the data stored on
your server, that your server is available when you want to use it, and that should a
failure occur, you can easily diagnose and repair the failure with minimal
inconvenience.
The following is an abbreviated list of the RAS features that your server supports.
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Cooling fans with speed-sensing capability (hot-swap)
Error correcting code (ECC) front side buses (FSBs)
ECC L2 cache
ECC memory
Fast power-on self-test (POST)
45°C (113°F) normal operating temperature for hard disk drives
Parity checking on the small computer system interface (SCSI) bus and PCI buses
Power Managed - Advanced Configuration and Power Interface (ACPI) level
Power-on self-test (POST)
Systems-management monitoring through Intra-Integrated Circuit (I2C) bus
Ambient temperature monitoring
Automatic error retry and recovery
Automatic restart after a power failure
Built-in temperature, fan, and voltages monitoring
Chipkill Memory protection
Fault-resistant startup
Hot-swap drive bays
Hot-swap hard disk drives
Active PCI (hot-plug) adapter slots
Hot-plug USB keyboard and mouse
Information and diagnostic LED panels
Menu-driven setup, system configuration, SCSISelect configuration, and
diagnostic programs
Memory scrubbing and Predictive Failure Analysis (PFA) (background and real
time)
Microcode and diagnostic levels available
System-management software and LANDesk® enabled
Server Management
Network adapter failover support
Power and temperature monitoring
Power-supply redundancy monitoring
Predictive Failure Analysis (PFA) alerts
Redundant Ethernet capabilities (with optional adapter)
Redundant hot-swap cooling
Redundant and hot-swap power supplies
Remote Connect
Remote system problem-determination support
System auto-configuring from a configuration menu
System error logging
Upgradable flash read-only memory (ROM) resident code
Upgradable POST, BIOS, diagnostics, and Advanced System Management
processor microcode
Wake on LAN™ capability
Microsoft® Windows NT® failover support
Alert on LAN™ capability
Backup BIOS switching under the control of the service processor
Built-in, menu-driven EEPROM-based diagnostics
Error codes and messages
Chapter 1. Introducing the xSeries 350 server
5
•
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Integrated service processor subsystem to provide control for remote system
management
Light Path Diagnostics (LED panel)
Processor serial number access
Standard cables present detection
Standby voltage for systems-management features and monitoring
System error logging (POST and Advanced System Management processor)
Vital product data (VPD) on microprocessors, system board, power supplies, hotswap-drive backplane, and power backplane
Customer support center 24 hours a day, 7 days a week1
Controls and Indicators
The following illustration shows the controls and indicators on the server.
Power-control button
Hard disk drive
activity light (green)
Hard disk drive
status light (amber)
Reset button
Hard-disk drive activity light: Each hot-swap drive has a hard-disk drive activity
light. When this green light is flashing, the drive is being accessed.
Hard-disk drive status light: Each hot-swap drive has a hard-disk drive status light.
When this amber light is on continuously, the drive has failed. If an optional IBM
ServeRAID® adapter is installed in the server, when the light flashes slowly (one flash
per second), the drive is being rebuilt. When the light flashes rapidly (three flashes
per second), the controller is identifying the drive.
Reset button: Press this button to reset the server and run the power-on self-test
(POST).
Power-control button: Press this button to manually turn the server on or off.
Information panel: The lights on this panel give status information for your server.
See “Information panel” on page 8 for more information.
1.Service availability will vary by country. Response time will vary depending on the number and nature of incoming calls.
6
IBM® xSeries 350: User’s Reference
Turning on the server
Use the following procedure to start your server:
1.
Turn on all external devices, such as the monitor.
Note: After you plug the power cords into outlets, wait 20 seconds before
pressing the power-control button. During this time, the systemmanagement processor is initializing, and the power-control button does
not respond.
2.
Press the power-control button on the front of the server. The power-on light
comes on and the power-on self-test (POST) begins.
The server can be turned on in any of the following ways:
•
You can press the power-control button on the front of the server to turn on the
server.
Note: If you have just plugged the power cords of your server into an electrical
outlet, you will have to wait approximately 20 seconds before pressing the
power-control button.
•
If the server is turned on and a power failure occurs, the server will start
automatically when power is restored.
•
The Advanced System Management processor also can turn on the server.
Turning off the server
When you turn off the server, observe the following precaution:
Statement 5
CAUTION:
The power control button on the device and the power supply do not turn off the
electrical current supplied to the device. The device also might have more than one
power cord. To remove all electrical current from the device, ensure that all power cords
are disconnected from the power source.
1
2
3
Chapter 1. Introducing the xSeries 350 server
7
The server can be turned off in any of the following ways:
•
You can press the power-control button on the front of the server to turn off the
server.
Note: After turning off the server, wait at least five seconds before pressing the
power-control button to turn on the server again.
•
You can disconnect the server power cords from the electrical outlets to shut off
power to the server.
Note: Wait about 15 seconds after disconnecting the power cords for your
system to stop running. Watch for the system-power light on the
information panel to stop blinking.
Information panel
The information panel on the front of the server contains status lights.
The following illustration shows the server information panel.
Hard disk
drive activity
Ethernet-link status
System power
Information
LINK
OK
SCSI ACT
LINK OK
Ethernet
speed
TX
RX
100
MB
100 MB
TX/RX
INFO
Ethernet
transmit/receive
activity
SYS ERROR
System error
System power: When this green light is on, system power is present in the server.
When this light flashes, the server is in standby mode (the system power supply is
turned off and ac current is present). When this light is off, either a power supply, ac
power, or a light has failed.
Notes:
1.
If this light is off, it does not mean that there is no electrical current present in the
server. The light might be burned out. To remove all electrical current from the
server, you must unplug the server power cords from the electrical outlets.
2.
The power light is located above and between the power-control button and the
reset button.
Hard disk drive activity: This green light is on when there is activity on a hard disk
drive.
Ethernet-link status: When this green light is on, there is an active connection on the
Ethernet port. The Ethernet-link status light is also located on the Ethernet (RJ-45)
connector on the rear of the server.
Ethernet speed: When this green light is on, the Ethernet speed is 100 Mbps. When
the light is off, the Ethernet speed is 10 Mbps.
Ethernet transmit/receive activity: When this green light is on, there is activity
between the server and the network. The Ethernet transmit/receive activity light is
also located on the Ethernet (RJ-45) connector on the rear of the server.
Information: When this amber light is on, the server power supplies are
nonredundant, or some other noncritical event has occurred. Check the diagnostic
8
IBM® xSeries 350: User’s Reference
LED panel for more detailed information (see “System board LED locations and
diagnostic LED panel” on page 36).
System error: This amber light is on when a system error occurs. A light on the
diagnostic LED panel will also be on to further isolate the error. (For more
information, see “Chapter 6. Solving problems,” on page 79.)
Chapter 1. Introducing the xSeries 350 server
9
10
IBM® xSeries 350: User’s Reference
Chapter 2. Arranging your workspace
To get the most from your server, arrange both the equipment you use and your work
area to suit your needs and the kind of work you do. Your comfort is of foremost
importance, but light sources, air circulation, and the location of electrical outlets also
can affect the way you arrange your workspace.
Comfort
Although no single working position is ideal for everyone, here are a few guidelines
to help you find a position that suits you best.
Sitting in the same position for a long time can cause fatigue. A good chair can make a
big difference. The backrest and seat should adjust independently and provide good
support. The seat should have a curved front to relieve pressure on the thighs. Adjust
the seat so that your thighs are parallel to the floor and your feet are either flat on the
floor or on a footrest.
When using the keyboard, keep your forearms parallel to the floor and your wrists in
a neutral, comfortable position. Try to keep a light touch on the keyboard and your
hands and fingers relaxed. You can change the angle of the keyboard for maximum
comfort by adjusting the position of the keyboard feet.
Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the
monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 in.), and
position it so you can view it without having to twist your body. Also position other
equipment you use regularly, such as the telephone or a mouse, within easy reach.
Glare and lighting
Position the monitor to minimize glare and reflections from overhead lights,
windows, and other light sources. Even reflected light from shiny surfaces can cause
annoying reflections on your monitor screen. Place the monitor at right angles to
windows and other light sources, when possible. Reduce overhead lighting, if
necessary, by turning off lights or using lower wattage bulbs. If you install the
monitor near a window, use curtains or blinds to block the sunlight. You might have
to adjust the Brightness and Contrast controls on the monitor as the room lighting
changes throughout the day.
Where it is impossible to avoid reflections or to adjust the lighting, an antiglare filter
placed over the screen might be helpful. However, these filters might affect the clarity
of the image on the screen; try them only after you have tried all other methods of
reducing glare.
Dust buildup compounds problems that are associated with glare. Remember to clean
your monitor screen periodically using a soft cloth that is moistened with a
nonabrasive liquid glass cleaner.
Air circulation
Your server and monitor produce heat. Your server has one or more fans that pull in
fresh air and force out hot air. The monitor lets hot air escape through vents. Blocking
the air vents can cause overheating, which might result in a malfunction or damage.
Place the server and monitor so that nothing blocks the air vents; usually, 15 cm (6
© Copyright IBM Corp. 2001
11
inches) of air space is sufficient. Also, make sure that the vented air is not blowing on
someone else.
Electrical outlets and cable lengths
The location of electrical outlets and the length of power cords and cables that connect
to the monitor, printer, and other devices might determine the final placement of your
server.
When arranging your workspace:
•
Avoid the use of extension cords. When possible, plug the server power cords
directly into electrical outlets.
•
Keep power cords and cables neatly routed away from walkways and other areas
where they might get kicked accidentally.
For more information about power cords, refer to the power cord information in this
on-line publication.
12
IBM® xSeries 350: User’s Reference
Chapter 3. Configuring your server
The following configuration programs are provided with your server:
•
Configuration/Setup Utility
This program is part of the basic input/output system (BIOS) that comes with your
server. You can use this program to configure serial and parallel port assignments,
change interrupt request (IRQ) settings, change the drive startup sequence, set the
date and time, and set passwords. See “Using the Configuration/Setup Utility
program” for more information.
•
SCSISelect Utility
With the built-in SCSISelect Utility program, you can configure the devices that
are attached to the integrated SCSI controller. See “Using the SCSISelect utility
program” on page 20 for more information.
•
ServerGuide CDs
The ServerGuide CDs include software setup and installation tools that are
specifically designed for your IBM server. You can use these CDs during the
initial installation of your server to configure the server hardware and simplify
your network operating system installation. The ServerGuide CDs also contain a
collection of application programs, which you can install after your server is up
and running. See “Chapter 4. ServerGuide,” on page 23 for more detailed
information.
•
ServeRAID programs
The ServeRAID programs come with the optional ServeRAID adapters and with
server models that have a ServeRAID adapter preinstalled. If your server has a
ServeRAID adapter installed, you must use the ServeRAID Configuration
program to define and configure your disk-array subsystem before you install
your operating system.
Using the Configuration/Setup Utility program
This section provides the instructions to start the Configuration/Setup Utility
program and descriptions of the available menu choices.
Starting the Configuration/Setup Utility program
To start the Configuration/Setup Utility program:
1.
Turn on the server and watch the monitor screen.
2.
When the message Press F1 for Configuration/Setup appears, press F1.
Note: If you have set both levels of passwords (user and administrator), you
must type the administrator password to access the full
Configuration/Setup menu.
3.
© Copyright IBM Corp. 2001
Follow the instructions that appear on the screen.
13
Choices available from the Configuration/Setup Utility
main menu
From the Configuration/Setup Utility main menu, you can select settings that you
want to change. The Configuration/Setup Utility main menu is similar to the
following:
Configuration/Setup Utility
• System Summary
• System Information
• Devices and I/O Ports
• Date and Time
• System Security
• Start Options
• Advanced Setup
• Error Logs
Save Settings
Restore Settings
Load Default Settings
Exit Setup
<F1> Help
<Esc> Exit
< ↑ > < ↓ > Move
<Enter> Select
Notes:
1.
You can press F1 to display Help information for a selected menu item.
2.
The choices on some menus might differ slightly, depending on the BIOS version
in your server.
The following choices are available from the main menu:
•
System Summary
Select this choice to display configuration information. This includes the type and
speed of the microprocessors and the amount of memory that is installed.
Changes that you make to configuration settings appear on this summary screen.
You cannot edit the fields.
This choice appears on both the full and limited Configuration/Setup Utility
menus.
•
System Information
Select this choice to display information about your server. Changes that you
make on other menus might appear on this summary screen. You cannot edit any
fields. The System Information choice appears only on the full
Configuration/Setup Utility main menu.
— Product Data
Select this choice to view system information, such as the machine type and
model, the server serial number, and the revision level or issue date of the
BIOS that is stored in the flash electrically erasable programmable ROM
(EEPROM).
14
IBM® xSeries 350: User’s Reference
— System Card Data
Select this choice to view vital product data (VPD) for some server
components.
•
Devices and I/O Ports
Select this choice to view or change the assignments for devices and input/output
ports. This choice appears only on the full Configuration/Setup Utility main
menu.
You can use this choice to enable or disable the integrated SCSI, video, and
Ethernet controllers.
— The default setting is Enable for all the controllers. If you select Disable, the
system will not configure the disabled device, and the operating system will
not detect the device. (This is equivalent to unplugging the device.)
— If the on-board SCSI controller is disabled and no other controller and mass
storage device are installed, operating system startup cannot occur.
— If the video controller is disabled and no video adapter is installed, the server
will have no video capability.
Select System Service Processor Settings to view the interrupt-request setting
(IRQ) that is used by the Advanced System Management processor (service
processor). You can then use the arrow keys to select a new IRQ setting for the
Advanced System Management Processor from the list of available choices.
•
Date and Time
Select this choice to set the system date and time and to change the system time
that is sent to the Advanced System Management processor (service processor)
when the server is started. This choice appears only on the full
Configuration/Setup Utility main menu.
The system time is in a 24-hour format: hour:minute:second.
You can set a time delta to be added or subtracted from the system time that is
sent to the Advanced System Management processor each time the server is
started. Use the number keys to type the hours and minutes and + or − to add or
subtract from the system time. If you want the system clock time to be the same as
the Advanced System Management processor clock time, leave the value set at its
default of 0.
•
System Security
Select this choice to set passwords or a system owner’s name. This choice appears
only on the full Configuration/Setup Utility main menu.
You can implement two levels of password protection:
— Power-on Password
Select this choice to set or change a power-on password. See “Using
passwords” on page 18 for more information.
— Administrator Password
Select this choice to set or change an administrator password.
Attention: If an administrator password is set and then forgotten, it cannot be
overridden or removed. You must replace the system board.
The administrator password provides access to all choices on the
Configuration/Setup Utility main menu. You can set, change, or delete both
the administrator and power-on passwords, and allow a power-on password
to be changed by the user.
See“Using passwords” on page 18 for more information.
Chapter 3. Configuring your server
15
•
Start Options
Select this choice to view or change the start options. This choice appears only on
the full Configuration/Setup Utility main menu. Start options take effect when
you start your server.
You can select keyboard operating characteristics, such as the keyboard speed.
You also can specify whether the keyboard number lock starts on or off. You also
can enable the server to run without a diskette drive, monitor, or keyboard.
The server uses a startup sequence to determine the device from which the
operating system loads. For example, you can define a startup sequence that
checks for a startable diskette in the diskette drive, then checks the hard disk
drive in bay 1, and then checks a network adapter.
If the Boot Fail Count choice is enabled, you can restore the BIOS system defaults
after three consecutive boot failures. If this choice is disabled, the BIOS system
defaults can be loaded only from the Configuration/Setup Utility main menu.
You can enable a virus-detection test that checks for changes in the master boot
record at startup.
•
Advanced Setup
Select this choice to change values for advanced hardware features, such as cache
control, and PCI configuration. This choice appears only on the full
Configuration/Setup Utility main menu.
A warning message appears above the choices on this menu to alert you that the
system might malfunction if these options are configured incorrectly. Follow the
instructions on the screen carefully.
— Processor Serial Number Access
Select this choice to identify if the microprocessor serial number in the
microprocessor is readable.
— System Partition Visibility
Select this choice to identify if the System Partition is visible. To make the
System Partition visible, set this value to Visible. To make the System
Partition invisible, set this value to Hidden. See “Chapter 4. Using the
ServerGuide CDs,” on page 23 for additional information on the System
Partition.
— Core Chipset Control
Select this choice to modify settings that control features of the core chip set
on the system board.
Attention: Do not make changes here unless directed to do so by an IBM
authorized service representative.
— PCI Slot/Device Information
Select this choice to view and identify system resources that are used by PCI
devices. PCI devices automatically communicate with the server
configuration information. This usually results in automatic configuration of
a PCI device.
Attention: You must use the menu selections to save custom settings for the
PCI Slot/Device Information choice. The Save Settings, Restore Settings,
and Load Default Settings choices on the main menu of the
Configuration/Setup Utility do not save the PCI Slot/Device Information
settings.
16
IBM® xSeries 350: User’s Reference
After making changes, select:
–
Save and exit the PCI Utility to save the changes and return to the
Advanced Setup choice.
–
Exit the PCI Utility without saving changes to ignore the changes,
restore the previous settings, and return to the Advanced Setup choice.
You can use PCI Device Control to enable or disable the PCI slots from this
menu.
–
The default setting is Enable for all the PCI slots. If you select Disable,
the system will not configure the disabled device and the operating
system will not detect the device. (This is equivalent to unplugging the
device.)
— Cache Control
Select this choice to enable or disable the microprocessor cache. In addition,
you can set the microprocessor cache mode as write-back (WB) or writethrough (WT). Selecting write-back mode will provide the maximum system
performance.
— Memory Settings
Select this choice to manually disable or enable a bank of memory.
If a memory error is detected during POST or memory configuration, the
server can automatically disable the failing memory bank and continue
operating with reduced memory capacity. If this occurs, you must manually
enable the memory bank after the problem is corrected. Select Memory
Settings from the Advanced Setup menu, and use the arrow keys to highlight
the bank that you want to enable; then, use the arrow keys to select Enable.
— Hot Swap PCI Slot Power Control
Select this choice to manually force power on to any of the six Active PCI
(hot-plug) slots. This is used for PCI adapters that do not have the presence
detect pins that the system hot-plug controller uses to turn power on to a slot.
•
Event Logs
Select this choice to view or clear error logs.
— Select POST Error Log to view the three most recent error codes and
messages that the system generated during POST.
Select Clear Error Logs from the POST Error Log menu to clear the error log.
— Select System Event/Error Log to view the system event/error log. The
system event/error log contains all the system error and warning messages
that the system has generated. You can use the arrow keys to move between
pages in the system event/error log.
Select Clear Error Logs from the System Event/Error Log menu to clear the
error or event log.
•
Save Settings
Select this choice to save your customized settings.
•
Restore Settings
Select this choice to delete your changes and restore the previous settings.
•
Load Default Settings
Select this choice to cancel your changes and restore the factory settings.
•
Exit Setup
If you have made any changes, the program will prompt you to save the changes
or exit without saving the changes.
Chapter 3. Configuring your server
17
Using passwords
The System Security choice appears only on the full Configuration/Setup Utility
menu. After you select this choice, you can implement two levels of password
protection: power-on password and administrator password.
Power-on password
After you set a power-on password, you can enable the unattended-start mode. This
locks the keyboard and mouse, but allows the system to start the operating system.
The keyboard and mouse remain locked until you type the correct password.
You can use any combination of up to seven characters (A–Z, a–z, and 0–9) for your
power-on password. Keep a record of your password in a secure place. If you forget
the power-on password, you can regain access to the server through one of the
following methods:
•
If an administrator password is set, type the administrator password at the
power-on prompt. Start the Configuration/Setup Utility program and change the
power-on password.
•
Change the position of the password override jumper as described in “Setting the
password override jumper”.
•
Remove the battery and then install the battery.
Setting the password override jumper: When a power-on password is set, POST
does not complete until you type the password. If you forget the power-on password,
you can regain access to the server through either of the following methods:
•
Type the administrator password at the power-on prompt, if an administrator
password has been set. (If necessary, see “Administrator password” on page 19
for details.) Start the Configuration/Setup Utility program, and change the
power-on password.
•
Change the position of the jumper on J15 to bypass the power-on password check.
You can then start the Configuration/Setup Utility program and change the
power-on password.
Changing the position of the power-on password override jumper on J15
bypasses the power-on password check if the jumper has been moved since the
server was last powered on. You do not need to move the jumper back to the
default position after the password is overridden. The default position is a
jumper on pins 1 and 2.
Changing the position of this jumper does not affect the administrator password
check if an administrator password is set.
Note: Turn off the server, and disconnect all power cords before moving any
jumpers.
Attention: Jumpers J17 and J3 are located on the same jumper block as jumper
J15 on the system board. These jumpers are set to Disabled. Do not change the
settings on these jumpers. If you change the settings on these jumpers, the server
will fail.
18
IBM® xSeries 350: User’s Reference
The following illustration shows the power-on password override jumper (J15) on
the system board.
Reserved (J3)
Reserved (J17)
Power-on
password
override
jumper (J15)
Flash ROM
page swap
jumper (J14)
Administrator password
Select this choice to set an administrator password. The administrator password
provides access to all choices on the Configuration/Setup Utility main menu. You can
set, change, or delete both the administrator and power-on passwords, and allow a
power-on password to be changed by the user.
Attention: If an administrator password is set and then forgotten, it cannot be
overridden or removed. You must replace the system board.
The following table provides a summary of the password features.
Table 2. Power-on and administrator password features.
Type of password
Power-on password
Administrator
password
Results
•
Type the password to complete the system startup.
•
All choices are available on the Configuration/Setup Utility
main menu.
•
No password is required to start the system.
•
Type the password to access the Configuration/Setup Utility
program.
•
All choices are available on the Configuration/Setup Utility
main menu.
Chapter 3. Configuring your server
19
Table 2. Power-on and administrator password features.
Type of password
Administrator and
power-on password
Results
•
You can type either password to complete the system startup.
•
The administrator password provides access to all choices on
the Configuration/Setup Utility main menu. You can set,
change, or delete both the administrator and power-on
passwords, and allow a power-on password to be changed by
the user.
•
The power-on password provides access to a limited set of
choices on the Configuration/Setup Utility main menu. This
limited access might include changing or deleting the poweron password.
Using the SCSISelect utility program
SCSISelect is a built-in, menu-driven configuration utility program that you can use
to:
•
View the default SCSI IDs
•
Locate and correct configuration conflicts
•
Perform a low-level format on a SCSI hard disk
The following sections provide the instructions needed to start the SCSISelect Utility
and descriptions of the available menu choices.
Note: If your server has a RAID adapter installed, use the configuration method
supplied with the RAID adapter to view or change SCSI settings for attached
devices.
Starting the SCSISelect utility program
To start the SCSISelect utility program:
1.
Turn on the server.
2.
When the <<< Press <CTRL><A> for SCSISelect™ Utility! >>> prompt appears,
press Ctrl+A.
Note: If an administrator password has been set, a prompt appears asking you to
type the password to start the SCSISelect Utility program.
3.
When prompted, select either channel A (internal) or channel B (external).
4.
Use the arrow keys to select a choice from the menu.
5.
20
•
Press Esc to return to the previous menu.
•
Press F5 to switch between color and monochrome modes (if your monitor
permits).
Follow the instructions on the screen to change the settings of the selected items;
then, press Enter.
IBM® xSeries 350: User’s Reference
Choices available from the SCSISelect menu
The following choices appear on the SCSISelect Utility menu:
•
Configure/View Host Adapter Settings
Select this choice to view or change the SCSI controller settings. To reset the SCSI
controller to its default values, press F6; then, follow the instructions that appear
on the screen.
You can view or change the following controller settings:
— Host Adapter SCSI ID
Select this choice to view the SCSI controller ID, normally 7.
— SCSI Parity Checking
Select this choice to view the assigned value of Enabled.
— Host Adapter SCSI Termination
Select this choice to view the assigned value of Enabled.
— Boot Device Options
Select this choice to configure startable device parameters. Before you can
make updates, you must know the ID of the device whose parameters you
want to configure.
— SCSI Device Configuration
Select this choice to configure SCSI device parameters. Before you can make
updates, you must know the ID of the device whose parameters you want to
configure.
Note: The Maximum Sync Transfer Rate represents the transfer rate for Ultra
SCSI devices.
–
The transfer rate for Ultra160 SCSI LVD devices is 160.0
–
The transfer rate for Ultra2 SCSI LVD devices is 80.0
–
The transfer rate for Fast SCSI devices is 20.0
— Advanced Configuration Options
Select this choice to view or change the settings for advanced configuration
options.
•
SCSI Disk Utilities
Select this choice to view the SCSI IDs that are assigned to each device or to
format a SCSI device.
To use the utility program, select a drive from the list. Read the screens carefully
before making a selection.
Note: If you press Ctrl+A before the selected drives are ready, an Unexpected
SCSI Command Failure screen might appear. Restart the server and watch
the SCSISelect messages as each drive spins up. After the drive that you
want to view or format spins up, press Ctrl+A.
Chapter 3. Configuring your server
21
22
IBM® xSeries 350: User’s Reference
Chapter 4. Using the ServerGuide CDs
The ServerGuide CDs include easy-to-use software setup and installation tools that
are specifically designed for your IBM server. The ServerGuide Setup and Installation
program detects the server model and hardware options that are installed and uses
that information during setup to configure the hardware. The ServerGuide tools
simplify NOS installations by providing updated device drivers, and in some cases,
installing them automatically.
If a newer version of the ServerGuide software is available, you can purchase an
update package. For details, see the ServerGuide Updates form that comes with your
server library, or go to the ServerGuide fulfillment Web site at
http://www.ibm.com/pc/coupon
The ServerGuide software has these features to make setup easier:
•
An easy-to-use interface with online help
•
Diskette-free setup and configuration programs that are based on detected
hardware
•
Performance Optimizer program, which easily tunes your server for your
environment
•
A system BIOS update program, which updates the BIOS directly from the CD
•
Device drivers that are provided for your server model and detected hardware
•
NOS partition size and file-system type that are selectable during setup
•
Powerful application programs and administration tools
© Copyright IBM Corp. 2001
23
Features at a glance
The following is a summary of ServerGuide features.
Note: Exact features and functions can vary with different versions of the
ServerGuide software. To learn more about the version that you have, start the
Setup and Installation CD and view the online Overview.
Setup and Installation CD
Note:
The ServerGuide program
requires a supported IBM
server with an enabled
startable (bootable) CD-ROM
drive. Not all features are
supported on all models.
•
Sets system date and time.
•
Detects the ServeRAID adapter or
controller and runs the
ServeRAID configuration
program.
•
Updates the licensed internal
code (firmware) level without
creating diskettes.
•
Checks the system BIOS level to
determine whether a later level is
available from the CD. You can
update BIOS without creating
diskettes.
•
Updates firmware for Advanced
System Management adapters
and controllers.
•
Provides the Performance
Optimizer program to easily tune
your server for your
environment.
•
Creates a System Partition on the
default drive. You can run serverspecific utility programs after
setup.
•
Detects installed hardware
options and provides updated
device drivers for most adapters
and devices.
24
IBM® xSeries 350: User’s Reference
Setup and Installation CD
(continued)
•
Creates a Setup Replication
Diskette for replicating setup
selections for other servers of the
same model.
•
Provides diskette-free installation
for Windows 2000, Windows NT,
and NetWare operating systems.
•
Provides a replicated installation
path for multiple Windows 2000,
Windows NT Server 4.0, and
Windows Enterprise Edition, and
Red Hat Linux.
•
Includes an online README file
with links to tips for your hardware and NOS installation.
Note:
Installation requires your
NOS CD.
System Updates and Applications CD
•
Creates diagnostic, RAID, device
driver, and other support
diskettes from the CD; or with an
Internet connection, you can
check for an update from a
dedicated IBM file transfer
protocol (FTP) server.
•
Installs some updates without
requiring diskettes. Where
applicable, you can run
executable files directly from the
CD or unzip files to any drive on
your server or another server on
your network.
•
Includes a large library of fully
tested device drivers for your
server.
•
Includes a search function to help
you locate updates by title or
keywords.
•
Installs powerful applications
directly from the CD. See the CD
label for a current list of
applications.
Setup and configuration overview
When you use the Setup and Installation CD, you do not need setup diskettes. You can
use the CD to configure any supported IBM server model. The setup program checks
your system BIOS, service processors, and other system hardware to determine if
system updates are available. The setup program provides a list of tasks that are
required to set up your server model. On RAID servers, you can run the ServeRAID
Manager program to create logical drives.
Note: Exact features and functions can vary with different versions of the
ServerGuide software.
When you start the Setup and Installation CD, the following happens:
•
You are prompted for your language, country, and keyboard layout. (This
information is stored and later passed on to the NOS installation program.)
•
ServerGuide displays choices for running the configuration programs. For
example:
— The Express Configuration method runs the required programs for your
server, based on the hardware that is detected.
— The Custom Configuration method displays all programs that are available
for your server, and you decide which programs to run.
— The Replicated Configuration method provides the option of duplicating
your setup selections to other servers that are the same model.
•
If you select the Custom Configuration method, the following programs are
optional. If you select the Express Configuration method, some or all of these
programs are run, depending on the hardware that is detected.
— The Set Date and Time feature is provided so that you do not have to use the
Configuration/Setup Utility program to access these settings.
— ServerGuide checks the server BIOS and microcode (firmware) levels for
supported options and then checks the CD for a newer level. CD content can
be newer than the hardware. ServerGuide can perform a flash update of the
BIOS.
— The ServeRAID configuration program starts, leading you through the entire
configuration process.
— The Performance Optimizer program easily tunes your server for your
environment.
— ServerGuide creates a System Partition on the default drive.
•
ServerGuide displays a confirmation summary, so that you will know when you
have completed all the required tasks. Then, you are ready to install your NOS.
Notes:
1.
Plug and Play adapters are configured automatically. Non-Plug and Play adapters
or non-IBM adapters might require switch settings, additional device drivers, and
installation after the NOS is installed. See the documentation that comes with the
adapter.
2.
Diagnostics for your server come in your system BIOS or on a separate
diagnostics CD.
Chapter 4. Using the ServerGuide CDs
25
System Partition
ServerGuide creates a 50 MB System Partition on the default drive. The System
Partition contains server-specific utility programs such as service processor disk
operating system (DOS) utilities, system diagnostics, flash BIOS updates, and other
programs.
Note: Programs in the System Partition vary by server model, and not all server
models run utility programs from the System Partition. To determine which
ones do, start the Setup and Installation CD and view the online Overview.
After setup is complete, you can access programs in the System Partition by restarting
the server and pressing Alt+F1 when the prompt is displayed. The System Partition
menu displays the programs that are available on your server model.
Installing a NOS
You can use ServerGuide to shorten your installation time. ServerGuide provides the
necessary device drivers, based on the hardware that you have and the NOS that you
are installing. The following is a brief explanation of a typical ServerGuide NOS
installation.
Note: Exact features and functions can vary with different versions of the
ServerGuide software
•
After you have completed the setup process, the operating system installation
program starts. (You will need your copy of the NOS CD to complete the
installation.)
•
ServerGuide stores information about the server model, service processor, hard
disk controllers, and network adapters. It then checks the CD for newer device
drivers. This information is stored and then passed to the NOS installation
program.
•
With some NOS installations, you can create a NOS Replication Diskette for setting
up additional servers. The diskette will contain the Internet protocol (IP) address,
server name, and other selections.
•
ServerGuide presents NOS partition options that are based on your NOS selection
and the installed hard disk drives.
•
If you are installing the NOS from diskette, ServerGuide displays the required
diskettes that you must create, and the optional diskettes that you might want to
create. The diskettes that you can create are the device-driver diskettes for the
installed adapters or controllers.
ServerGuide prompts you to insert your NOS CD and restart the server. At this point,
the installation program for the NOS (for example, Microsoft Windows 2000) takes
control to complete the installation.
Setting up or updating multiple servers
You can use ServerGuide to create diskettes that help you set up or update multiple
servers. You can modify information on the diskettes as you use them to set up or
update other servers.
Note: Availability and function can vary by server model and by the hardware that is
installed.
You can create a Setup Replication Diskette, which contains your hardware
configuration selections. Use this diskette to replicate selections to other servers that
are of the same model.
26
IBM® xSeries 350: User’s Reference
You can create a NOS Replication Diskette, which contains your server name, domain
name, and other information that you need to complete multiple installations. This
feature supports systems running Windows 2000, Windows NT Server 4.0, and Red
Hat Linux.
Installing your NOS without ServerGuide
If you have already configured the server hardware and you decide not to use
ServerGuide to install your NOS, download the latest NOS installation instructions:
1.
Go to http://www.ibm.com/pc/support
2.
Click Servers.
3.
From the Family field, select your server model.
4.
Click OS Installation. The available installation instructions are listed.
Additional programs included with ServerGuide
As a convenience, ServerGuide comes with additional software to assist you with the
server installation.
A variety of powerful applications are included with ServerGuide. Offerings can vary
with the different versions of the ServerGuide software. Check the application CD
labels for a list of applications, or start the Setup and Installation CD and view the
online Overview.
Error symptoms
This section provides ServerGuide error symptoms and probable solutions.
Symptom
Setup and Installation CD will not
start.
Action
•
Ensure that the system is a supported server model with a startable (bootable)
CD-ROM drive.
•
If the startup (boot) sequence settings have been altered, be sure that the CDROM drive is first in the startup sequence.
•
If more than one CD-ROM drive is installed, be sure that only one drive is set
as the primary drive. Start the CD from the primary drive.
ServeRAID program cannot
view all installed drives or
cannot install the NOS.
•
Ensure that there are no duplicate SCSI IDs or IRQ assignments.
•
Ensure that the hard disk drive is connected properly.
The operating system
installation program
continuously loops.
Free up more space on the hard disk.
ServerGuide will not start your
NOS CD.
Ensure that the NOS CD is supported by ServerGuide. See the Setup and Installation
CD label for a list of supported NOS versions.
Cannot install the NOS.
Ensure that the NOS is supported on your server. If the NOS is supported, either
there is no logical drive defined (ServeRAID systems) or the ServerGuide System
Partition is not present. Run the ServerGuide setup and configuration program and
ensure that the setup is complete.
Get "time out" or "Unknown
host" errors on the System
Updates and Applications CD.
Ensure that you have access to the Internet through FTP directly.
Chapter 4. Using the ServerGuide CDs
27
28
IBM® xSeries 350: User’s Reference
Chapter 5. Installing options
This chapter provides instructions to help you add options to your server.
Major components view of the xSeries 350 server
The orange color on components and labels in your server identifies hot-swap or hotplug components. You can install or remove these components while the system is
running, provided that your system is configured to support this function. For
complete information about installing or removing a hot-swap or hot-plug
component, see the detailed information in this chapter.
The blue color on components and labels indicates touch points where a component
can be gripped, a latch moved, and so on.
The following illustration shows the major components of the xSeries 350 server.
© Copyright IBM Corp. 2001
29
Dual in-line
memory module
(DIMM)
Terminator card
Memory board
Microprocessor
Advanced System
Management
Interconnect board
Hot-swap fans
System board
Hot-swap drive
tray assembly
Hot-swap fans
Filler panel
for hot-swap
drive tray
C
or
E
M
C
3
B
2
n
A
1
y
P
BC
us I
P
S ow
up
er
pl
Fa
P
U
em
y
S
D
A
ve P N
nt B M
O Non
us I
Lo
ve
r R g
S ed
pe
Te c
m
p
S
D
Filler panel
for power
supply bay
Diagnostics panel
Power supply
30
IBM® xSeries 350: User’s Reference
Component locations
This section provides illustrations of the system board, diagnostic LED panel,
memory board, and Advanced System Management processor component locations.
System board component locations
The following illustration shows the location of the system-board connectors for userinstallable options.
PCI slot 1
32-bit
33 MHz (J50)
Battery
PCI hot-plug
switch card
(J1)
PCI slot 6
64-bit
33 MHz (J55)
PCI slot 5
64-bit
33 MHz (J54)
PCI slot 4
64-bit
66 MHz (J53)
PCI slot 3
64-bit
66 MHz (J52)
PCI slot 2
64-bit
66 MHz (J51)
Memory board (J40)
Microprocessor slot 4 (J37)
Microprocessor slot 3 (J36)
Microprocessor slot 2 (J35)
Microprocessor slot 1 (J34)
Chapter 5. Installing options
31
The following illustration shows the location of the cable connectors on the system
board.
120 MM fan
(J49)
Advanced System
Management processor
(J69, J68, J67)
External SCSI
(J39)
Internal SCSI
(J38)
120 MM fan
(J30)
Main power
IDE (J21)
(J71)
32
IBM® xSeries 350: User’s Reference
Power signal
(J16)
Diagnostic panel
(J18)
The following illustration shows the location of the input/output external port
connectors on the system board.
Keyboard (bottom)
Mouse (top)
(J64)
Ethernet (J79)
Serial A
Parallel (J63) (bottom)
Serial B
(top)
Video (J62)
(J60)
USB 1
USB 2
(J61)
The following illustration shows the location of the flash ROM page swap jumper
(J14) and power-on password override jumper (J15) on the system board. Jumper J14
is located at the top of the jumper block, and jumper J15 is located immediately below
jumper J14.
Reserved (J3)
Reserved (J17)
Power-on
password
override
jumper (J15)
Flash ROM
page swap
jumper (J14)
Chapter 5. Installing options
33
Notes:
1.
Turn off the server; then, disconnect all power cords and external cables before
moving any jumpers.
Attention: Jumpers J17 and J3 are located on the same jumper block as jumpers
J14 and J15. These jumpers are set to Disabled. Do not change the settings on
these jumpers. If you change the settings on these jumpers, the server will fail.
2.
See “Changing jumper positions” on page 58 for additional information on setting
jumpers.
Table 3. Jumpers J14 and J15 on the system board.
Jumper name
Flash ROM page swap (J14)
Description
The default position is a jumper installed on pins 2 and 3.
See “Recovering BIOS” on page 104 for additional information.
Power-on password override
(J15)
Changing the position of this jumper bypasses the power-on
password check if the jumper has been moved since the server was
last powered on. You do not need to move the jumper back to the
default position after the password is overridden. The default is a
jumper on pins 1 and 2.
Changing the position of this jumper does not affect the
administrator password check if an administrator password is set.
See “Power-on password” on page 18 for additional information on
the power-on password.
34
IBM® xSeries 350: User’s Reference
The following illustration shows the location of the microprocessor speed (corefrequency selection) jumper block on the system board. The jumpers on this block are
in the following order, from top to bottom: J13, J27, J28, and J29. See “Installing a
microprocessor” on page 55 for the jumper speed settings.
Note: Any system-board jumper blocks that are not shown in the illustrations in this
book are reserved.
Microprocessor
speed jumpers
J13
J27
J28
J29
1
2
3
Chapter 5. Installing options
35
System board LED locations and diagnostic LED panel
The following illustration shows the location of the lights on the system board. You
might need to refer to this illustration when solving problems with the server.
PCI slot
power-on light
PCI slot
attention lights
Microprocessor 4 error
light
Post OK light
Microprocessor 3 error
light
Microprocessor 2 error
light
Microprocessor 1 error
light
36
IBM® xSeries 350: User’s Reference
Microprocessor or
terminator card
present lights
The following illustration shows the location of the LEDs on the diagnostic panel.
The diagnostic panel LEDs are visible through a special cutout area located to the left
of the cover-release latch on the top cover. However, to determine the exact location
of the error condition in your server, you might need to remove the top cover to view
the location of the error LED on the diagnostic panel.
Note: The diagnostic panel is also called the LED card.
System board connector
Diskette drive connector
DASD
CPU
Memory
NMI
PCI
Bus
Power
Supply
SP Bus
A B C
Event Log
Non Red
1 2 3 Over Spec
Fan
Temp
The meanings of these LEDs are as follows:
NMI
Nonmaskable interrupt
SP Bus
Service processor failure
PCI Bus A (PCIA)
PCI bus A fault
PCI Bus B (PCIB)
PCI bus B fault
PCI Bus C (PCIC)
PCI bus C fault
DASD
Hard disk drive fault
Memory
Memory fault
CPU
Microprocessor fault
FAN
Fan failure
TEMP
System temperature failure
NON RED
Nonredundant power mode
OVER SPEC
Over specification
Power supply 1
Power supply number 1 failure
Power supply 2
Power supply number 2 failure
Power supply 3
Power supply number 3 failure
Chapter 5. Installing options
37
Notes:
1.
The server does not support replaceable voltage regulator modules (VRMs).
2.
The server supports a maximum of three PCI buses.
3.
The server supports a maximum of three power supplies.
4.
See “Light Path Diagnostics” on page 109 for a detailed description of these LEDs.
Memory board component locations
The following illustration shows the location of the dual in-line memory module
(DIMM) connectors and error LEDs on the memory board.
Note: Some of the DIMM error LEDs are not visible in this illustration. The memory
board contains 16 error LEDs, one error LED for each DIMM connector.
Memory slot 1
Memory slot 9
Memory slot 5
Error LEDs
Error LEDs
Memory slot 13
38
IBM® xSeries 350: User’s Reference
Advanced System Management processor component locations
The following illustration shows the connectors and lights for the Advanced System
Management processor.
Note: The Advanced System Management processor is also called the service
processor card.
Serial port
Service processor
error
Advanced System Management
processor connectors
System board connector
Power LED
Before you begin
Before you begin to install options in your server, read the following information:
•
Become familiar with the safety and handling guidelines specified under
“Handling static sensitive devices” on page 40, and read the safety statements in
“Safety” on page v. These guidelines will help you work safely with your server
or options.
•
You do not need to turn off the server to install or replace hot-swap power
supplies, hot-swap drives, hot-swap fans, Active PCI (hot-plug) adapters, or hotplug USB devices.
•
The orange color on components and labels in your server identifies hot-swap or
hot-plug components. You can install or remove these components while the
system is running, provided that your system is configured to support this
function.
•
The blue color on components and labels identifies touch points where you can
grip a component, move a latch, and so on.
•
Make sure that you have an adequate number of properly grounded electrical
outlets for your server, monitor, and any other options that you intend to install.
•
Back up all important data before you make changes to disk drives.
•
For a list of supported options for the xSeries 350 server, refer to
http://www.ibm.com/pc/us/compat on the World Wide Web.
Chapter 5. Installing options
39
System reliability considerations
To help ensure proper cooling and system reliability, make sure that:
•
Each of the drive bays has either a drive or a filler panel installed.
•
Each of the power-supply bays has either a power supply or a filler panel
installed.
•
There is at least 50 mm (2 inches) of ventilated space at the sides of the server and
100 mm (4 inches) at the rear of the server.
•
The top cover is in place during normal operation.
•
The top cover is removed for no longer than 30 minutes while the server is
operating.
•
A removed hot-swap drive is replaced within two minutes of removal.
•
Cables for optional adapters are routed according to the instructions that are
provided with the adapters.
•
A failed fan is replaced within 48 hours.
Working inside the server with the power on
Your server supports hot-plug, hot-add, and hot-swap devices and is designed to
operate safely while turned on with the cover removed. Follow these guidelines when
you work inside a server that is turned on:
•
Avoid loose-fitting clothing on your forearms. Button long-sleeved shirts before
working inside the server; do not wear cuff links while you are working inside the
server.
•
Do not allow your necktie or scarf to hang inside the server.
•
Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting wrist
watches.
•
Remove items from your shirt pocket (such as pens or pencils) that could fall into
the server as you lean over it.
•
Take care to avoid dropping any metallic objects, such as paper clips, hair pins, or
screws, into the server.
Handling static sensitive devices
Attention: Static electricity can damage electronic devices and your system. To
avoid damage, keep static-sensitive devices in their static-protective bags until you
are ready to install them.
To reduce the possibility of electrostatic discharge, observe the following precautions:
40
•
Limit your movement. Movement can cause static electricity to build up around
you.
•
Handle the device carefully, holding it by its edges or its frame.
•
Do not touch solder joints, pins, or exposed printed circuitry.
•
Do not leave the device where others can handle and possibly damage the device.
•
While the device is still in its anti-static bag, touch it to an unpainted metal part of
the system unit for at least two seconds. (This drains static electricity from the
package and from your body.)
•
Remove the device from its package and install it directly into your system unit
without setting it down. If it is necessary to set the device down, place it on its
IBM® xSeries 350: User’s Reference
static-protective bag. (If your device is an adapter, place it component side up.)
Do not place the device on your system unit cover or on a metal table.
•
Take additional care when handling devices during cold weather because heating
reduces indoor humidity and increases static electricity.
Removing the server top cover and bezel
Review the information in “Before you begin” on page 39.
To remove the server top cover and bezel:
1.
Lift the plastic cover-release latch near the edge of the top cover.
2.
Slide the top cover slightly toward the rear of the server; the cover will stop after
moving approximately 25 mm (1 inch). Lift the cover off the server, and set the
cover aside.
Attention: For proper cooling and airflow, replace the top cover before turning
on the server. Operating the server for extended periods of time (over 30 minutes)
with the top cover removed might damage server components.
3.
Release the two tabs at the top edge of the bezel, and pull the top of the bezel
slightly away from the server.
4.
Pull the bezel up to release the two tabs at the bottom edge of the bezel. Store the
bezel in a safe place.
Top cover
Release latch
Cover release latch
Release latch
Bezel
Chapter 5. Installing options
41
Working with adapters
The following illustration shows the location of the Active™ PCI adapter expansion
slots on the system board.
Note: Active PCI slots are also called hot-plug PCI slots.
PCI slot
power-on light
PCI hot-plug
PCI slot
switch card
attention lights
(J1)
PCI slot 1
32-bit
33 MHz (J50)
PCI slot 6
64-bit
33 MHz (J55)
PCI slot 5
64-bit
33 MHz (J54)
PCI slot 4
64-bit
66 MHz (J53)
PCI slot 3
64-bit
66 MHz (J52)
PCI slot 2
64-bit
66 MHz (J51)
The PCI bus configuration follows:
•
Hot-plug, 32-bit PCI slot 1 (on PCI bus A, 33 MHz)
•
Hot-plug, 64-bit PCI slots 2 through 4 (on PCI bus B, 66 MHz)
•
Hot-plug, 64-bit PCI slots 5 through 6 (on PCI bus C, 33 MHz)
•
Power-on lights for Active PCI slots
•
Internal attention lights for Active PCI slots
•
External attention lights for Active PCI slots
This section gives the procedure for installing a hot-plug PCI adapter. If your
operating system supports hot-plug PCI adapters, you can replace a failing hot-plug
PCI adapter with a new adapter of the same type without turning off power to the
server. If your operating system and adapter also support the hot-add feature, you
can install a new adapter without turning off the power to the server.
Before you begin:
•
Review the information in “Before you begin” on page 39 and “Working inside
the server with the power on” on page 40.
•
Read the documentation that comes with your adapter for any special
requirements or restrictions.
•
Read the documentation that comes with your operating system.
Attention: Do not remove a hot-plug PCI adapter before performing the operatingsystem-defined procedure for disabling the Active PCI (hot-plug) slot that contains
the adapter. Doing so might cause your system to lock up. Refer to your operatingsystem documentation.
42
IBM® xSeries 350: User’s Reference
Installing a hot-plug adapter
To install a hot-plug PCI adapter:
Attention: When you handle static-sensitive devices, take precautions to avoid
damage from static electricity. For details on handling these devices, see “Handling
static sensitive devices” on page 40.
1.
Remove the top cover (see “Removing the server top cover and bezel” on page
41).
2.
Determine which expansion slot you will use for the adapter.
Note: All six PCI slots support hot-plug PCI adapters.
3.
Disable the selected PCI slot from your operating system. (See the documentation
that comes with your operating system for information about disabling a hot-plug
PCI slot.) Disabling the PCI slot turns off the power-on light for that PCI slot.
Attention: Make sure that the power-on light for the hot-plug PCI slot is off
before you continue with the next step.
4.
Remove the expansion-slot cover:
a.
Rotate the adapter-retention latch counterclockwise.
b.
Lift the tab on the top of the expansion-slot cover; then, remove the
expansion-slot cover from the server. Store it in a safe place for future use.
c.
Press on the rear of the adapter-retention assembly, and lift the adapterretention cover.
Attention: Expansion-slot covers must be installed on all empty slots. This
maintains the electronic emissions characteristics of the system and ensures
proper cooling of system components.
5.
See the documentation that comes with your adapter for any cabling instructions.
It might be easier for you to route any cables before you install the adapter.
6.
Remove the adapter from the static-protective bag.
Attention: Avoid touching the components and gold-edge connectors on the
adapter.
7.
Place the adapter, component-side up, on a flat, static-protective surface.
Chapter 5. Installing options
43
8.
Install the adapter:
a.
Carefully grasp the adapter by its top edge or upper corners, and align it with
the expansion slot on the system board.
b.
Press the adapter firmly into the expansion slot.
Attention: When you install an adapter in the server, be sure that it is
completely and correctly seated in the system-board connector. Incomplete
insertion might cause damage to the system board or the adapter.
c.
Lower the tab over the top corner of the adapter. Rotate the adapter-retention
latch clockwise until it snaps into place.
Expansion-slot cover
Adapter
retention
latch
Tab
Power-on light
Adapter
Adapter
retention
cover
Plastic
dividers
9.
Connect any needed cables to the adapter.
10. Enable the PCI slot from your operating system. (Refer to the documentation that
comes with your operating system for information about enabling a hot-plug PCI
slot.) Make sure that the power-on light for the hot-plug PCI slot comes on.
11. If you have other options to install or remove, do so now; otherwise, go to
“Installing the server top cover and bezel” on page 62.
Cabling the ServeRAID adapter
You can install an optional IBM ServeRAID adapter in your server to control the
internal hot-swap hard disk drives (that is, so that you can configure the internal hotswap hard disk drives into disk arrays). To do this, you must turn off the server,
disconnect the internal SCSI cable from the integrated SCSI controller on the system
board, and connect the cable to a ServeRAID adapter. Refer to your ServeRAID
adapter option documentation for complete instructions on installing a ServeRAID
adapter in your server. Refer to the Using IBM ServeRAID book on the Documentation
CD for information on ServeRAID adapters and controllers.
44
IBM® xSeries 350: User’s Reference
The following procedure describes the cable routing that is necessary when you install
a ServeRAID adapter. You can also cable a ServeRAID adapter to external hard disk
drives.
Notes:
1.
See the documentation that comes with your adapter for any cabling instructions.
2.
Cable identifiers are printed on the cables that come with your server and
options. Use these identifiers to connect the cables to the correct connectors. For
example, the hard disk drive cables are labeled HDD.
To cable the ServeRAID adapter:
1.
Turn off the server.
2.
Remove all adapters from the Active PCI adapter slots.
3.
Remove the plastic dividers between the PCI adapter slots.
4.
Slide the fan assembly toward the front of the server and lift to remove it.
5.
Disconnect the internal SCSI cable from the SCSI connector (J38) on the system
board. See page 32 for the location of the SCSI connector on the system board.
6.
Carefully thread the disconnected end of the internal SCSI cable out of the chassis,
pulling the cable out of the opening in the chassis.
7.
Reinstall the fan assembly in the server.
8.
Replace the plastic dividers between the PCI adapter slots.
9.
Reinstall the adapters in the PCI adapter slots.
10. Install the ServeRAID adapter in the selected PCI slot. See “Installing a hot-plug
adapter” on page 43 for adapter installation instructions. See your ServeRAID
adapter option documentation for additional information on installing a
ServeRAID adapter in your server and connecting the SCSI cable to a ServeRAID
adapter.
Plastic
dividers
ServeRAID adapter
SCSI connector
(J38)
Fan assembly
release latch
Chapter 5. Installing options
45
11. Route the SCSI cable to the ServeRAID adapter using the following illustration as
a guide.
Attention: When you route the SCSI cable, observe the following:
•
Do not block the ventilated space in front of the fan assembly.
•
Do not place the SCSI cable fold on top of the fan assembly.
•
Do not route the SCSI cable over the memory board assembly.
ServeRAID adapter
CPU
DASD
Memory
NMI
PCI
Bus
Power
Supply
SP Bus
A B C
Event Log
Non Red
1 2 3 Over Spec
Fan
Temp
12. Connect the SCSI cable to an internal channel connector on the ServeRAID
adapter.
Note: See to the Using IBM ServeRAID book on the Documentation CD for
information on ServeRAID adapters and controllers.
Installing internal drives
If you add different types of drives, your system can read multiple types of media and
store more data. Several types of drives are available, such as:
•
•
•
•
•
Diskette
Hard disk
CD-ROM
DVD-ROM
Tape
Note: The server supports external tape drives; however, the server does not support
internal tape drives.
46
IBM® xSeries 350: User’s Reference
Your server contains hardware that enables you to replace a failed hard disk drive
without turning off the server. Therefore, you have the advantage of continuing to
operate your system while a hard disk drive is removed or installed. These drives are
known as hot-swap drives.
Each hot-swap drive has two indicator lights (see “Controls and Indicators” on page
6). If the amber hard disk drive status light for a drive is lit continuously, that
individual drive is faulty and requires replacement. When the hard disk drive status
light indicates a drive fault, you can replace a hot-swap drive without turning off the
server.
Each hot-swap drive that you plan to install must be mounted in a hot-swap-drive
tray. The drive must have a single connector attachment (SCA) connector. Hot-swapdrive trays come with hot-swap drives.
Internal drive bays
Internal drives are installed in bays.
CD-ROM drive
Diskette drive
Hot-swap bays (up to six)
Standard hard
disk drives
Optional hard
disk drives
•
Your server comes with one integrated drive electronics (IDE) CD-ROM drive and
one 3.5-inch, 1.44 MB diskette drive.
•
The CD-ROM drive bay (bottom left front) supports 5.25-inch, half-high,
removable-media drives. A CD-ROM drive comes preinstalled in the server.
•
You cannot install hot-swap drives in the left-front bays. You can install hotswap hard disk drives only in the hot-swap hard disk drive bays on the right front
side of the server.
•
Your server supports a maximum of three standard and three optional 26 mm (1inch) slim-high, 3.5-inch, hot-swap hard disk drives in the hot-swap bays. The
standard hot-swap bays are bays 1 through 3 (from bottom to top). The optional
hot-swap bays are bays 4 through 6 (from bottom to top). Bays 1 through 3 are
located in the standard hard disk drive cage, to the left of bays 4 through 6 in the
optional hard disk drive cage.
Note: The server does not support half-high hot-swap drives or internal tape
drives.
•
The hot-swap bays are connected to a hot-swap drive backplane. The backplane is
a printed circuit board behind the bays.
Chapter 5. Installing options
47
Installing a hot-swap hard disk drive
Note: You do not have to turn off the server to install hot-swap hard disk drives in
these bays.
To install a drive in a hot-swap bay:
Attention: When you handle static-sensitive devices, take precautions to avoid
damage from static electricity. For details on handling these devices, see “Handling
static sensitive devices” on page 40.
1.
Review “Before you begin” on page 39.
2.
Remove the filler panel from one of the empty hot-swap bays by inserting your
finger into the depression at the left side of the filler panel and pulling the panel
away from the server.
Attention: To maintain proper system cooling, do not operate the server for more
than 10 minutes without either a drive or a filler panel installed in each bay.
3.
Install the hard disk drive in the hot-swap bay:
a.
Ensure that the tray handle is open (that is, perpendicular to the drive).
b.
Align the drive assembly with the guide rails in the bay.
c.
Gently push the drive assembly into the bay until the drive stops.
d. Push the tray handle to the closed (locked) position.
Filler panel
Drive tray
assembly
e.
Drive tray handle
(in open position)
Check the hard disk drive status indicator to verify that the hard disk drive is
operating properly.
Note: The hard disk drive activity light and hard disk drive status light on
the backplane match the hard-disk drive activity light and hard-disk
drive status light on the front of the server (see “Turning on the
server” on page 7).
If the amber hard disk status light for a drive is lit continuously, that
individual drive is faulty and needs to be replaced. If the green hard disk
activity light is flashing, the drive is being accessed.
Note: If your server has a ServeRAID controller or adapter installed, you might
need to reconfigure your disk arrays after installing hard disk drives. See
the Using IBM ServeRAID book on the xSeries Documentation CD for
information.
48
IBM® xSeries 350: User’s Reference
Installing a 3-Pack Ultra160 Hot-Swap Expansion Kit
You can install an optional 3-Pack Ultra160 Hot-Swap Expansion Kit in your server to
connect three additional hot-swap hard disk drives in your server. This kit contains a
hot-swap hard disk drive backplane that you install adjacent to the standard hot-swap
hard disk drive backplane. Your server supports a maximum of two hot-swap drive
backplanes.
Notes:
1.
In addition to the optional hot-swap drive backplane, the 3-Pack Ultra160 HotSwap Expansion Kit comes with a hard disk drive cage. Do not install the hard
disk drive cage in your server. The hard disk drive cage is not compatible with
the xSeries 350 server.
2.
Cable identifiers are printed on the cables that come with your server and
options. Use these identifiers to connect the cables to the correct connectors. For
example, the hard disk drive cables are labeled HDD.
3.
For information on cabling options and using the 3-Pack Ultra160 Hot-Swap
Expansion option, see the documentation that comes with the option kit.
4.
For additional information on cabling, see “Cabling the ServeRAID adapter” on
page 44 and “Cabling the server” on page 76.
The following illustration shows the hot-swap-drive backplane component locations,
as viewed from the front of the server.
Hard disk
drive activity
light (green)
Hard disk
drive status
light (amber)
SCSI hot-swap
hard disk drive
connector
Note: The hard disk drive activity light and hard disk drive status light on the
backplane match the hard-disk drive activity light and hard disk drive status
light on the front of the server (see “Turning on the server” on page 7).
The following illustration shows the rear connectors on the hot-swap-drive
backplane, as viewed from the rear of the server.
Chapter 5. Installing options
49
SCSI cable
connector
SCSI power
cable connector
2
I C cable
connector
The following illustration shows the rear connectors on the SCSI repeater card, as
viewed from the rear of the server.
SCSI power
cable
connector
SCSI repeater
card cable
connector
I2C cable
connector
SCSI cable
connector
To install a 3-Pack Ultra160 Hot-Swap Expansion Kit:
Attention: When you handle static-sensitive devices, take precautions to avoid
damage from static electricity. For details on handling these devices, see “Handling
static sensitive devices” on page 40.
50
1.
Review the information in “Before you begin” on page 39 and in “Safety” on page
v.
2.
Turn off the server and peripheral devices and disconnect all power cords and
external cables; then, remove the top cover (see “Removing the server top cover
and bezel” on page 41).
3.
See the documentation that comes with the option to assemble the hot-swap
expansion option.
4.
Align the hot-swap expansion option with the empty slot at the rear of the
optional hard disk drive cage, adjacent to the standard hot-swap hard disk drive
backplane.
IBM® xSeries 350: User’s Reference
5.
Slide the hot-swap expansion option down into the guides on the slot at the rear
of the optional hard disk drive cage, and secure it to the server with the blue slide
latch located on top of the optional hard disk drive cage.
Expansion backplane
6.
See the documentation that comes with the option to complete the installation of
the option.
7.
Install additional internal hot-swap hard disk drives in the optional hard disk
drive cage (see “Installing a hot-swap hard disk drive” on page 48), and connect
the drives to the optional hot-swap backplane. You can connect a maximum of
three hot-swap hard disk drives to the optional hot-swap backplane.
Note: If you connected these optional hot-swap hard disk drives to the optional
hot-swap backplane, then the optional hot-swap backplane sets the SCSI
IDs for the optional hot-swap backplane and the hot-swap hard disk
drives. See “Setting SCSI IDs” on page 68 for additional information.
8.
If you have other options to install or remove, do so now; otherwise, go to
“Installing the server top cover and bezel” on page 62.
Installing memory-modules
Adding memory to your server is an easy way to make programs run faster. You can
increase the amount of memory in your server by installing memory-module options.
You must install a bank of four matched dual in-line memory modules (DIMMs).
Notes:
1.
The DIMM options available for your server are 128 MB, 256 MB, 512 MB, and
1GB. Your server supports a minimum of 512MB and a maximum of 16GB of
system memory.
2.
When 4 GB of memory is installed in the server, the amount of usable memory
will be reduced depending on the system configuration. A certain amount of
memory must be reserved below 4 GB for system resources. The usable memory
is reduced again when 16 GB of memory is installed. The BIOS will display only
the amount of memory that is available to the network operating system.
3.
Your server comes with a minimum of 512 MB of memory installed in bank 1.
When you install additional DIMMs, be sure to follow the DIMM installation
order in Table 4 on page 52.
4.
All the DIMMs installed in a bank must be the same size, speed, type, and
technology. You can mix compatible DIMMs from various manufacturers.
5.
All the banks do not have to contain DIMMs of the same size, speed, type, and
technology. You can mix compatible DIMMs from various manufacturers.
6.
The memory board contains 16 DIMM connectors and supports 4-way memory
interleaving.
Chapter 5. Installing options
51
To use the 4-way memory interleaving technology in your server, you must install
DIMMs in all four connectors in each populated bank.
7.
Install only 3.3 V, 168-pin, 8-byte, 100 MHz, PCI, PC100-322-622R, registered
synchronous dynamic random-access memory (SDRAM) with error correcting
code (ECC). Only 100MHz, 72-bit, registered, synchronous, x4 SDRAM
configuration DIMM memory is supported for the 128 MB, 256 MB, 512 MB, and
1GB DIMMs.
8.
Installing or removing DIMMs changes the configuration information in the
server. Therefore, after installing or removing a DIMM, you must save the new
configuration information using the Configuration/Setup Utility program. When
you restart the server, the system displays a message indicating that the memory
configuration has changed. Start the Configuration/Setup Utility program and
select Save Settings. See “Chapter 3. Configuring your server,” on page 13 for
more information.
Install the DIMMs in the order shown in Table 4.
Table 4. DIMM installation order.
Bank of 4 DIMMs
Install DIMMs in these connectors:
Bank 1 (shipped as standard)
J1, J5, J9, J13
Bank 2
J2, J6, J10, J14
Bank 3
J3, J7, J11, J15
Bank 4
J4, J8, J12, J16
Before you begin:
•
Review “Before you begin” on page 39.
•
Read the documentation that comes with your option.
To install a DIMM:
Attention: When you handle static-sensitive devices, take precautions to avoid
damage from static electricity. For details on handling these devices, see “Handling
static sensitive devices” on page 40.
1.
52
Turn off the server and disconnect all power cords and external cables; then,
remove the top cover (see “Removing the server top cover and bezel” on page 41).
IBM® xSeries 350: User’s Reference
2.
Remove the memory-board assembly:
a.
Lift up on the memory board assembly and remove it from the server.
Memory board
b.
Place the memory-board assembly on a static-protective surface, such as the
static-protective package in which an option comes.
3.
Locate the DIMM connectors on the memory board. Determine the DIMM
connectors into which you will install the DIMMs. (See the notes at the beginning
of this procedure.)
4.
Touch the static-protective bag that contains the DIMM option to any unpainted
metal surface on the server. Then, remove the DIMM from the package.
Attention: To avoid breaking the retaining clips or damaging the DIMM
connectors, handle the clips gently
5.
Turn the DIMM so that the DIMM keys align correctly with the connector.
6.
Insert the DIMM by pressing the DIMM straight into the connector. Be sure that
the retaining clips snap into the closed positions.
Chapter 5. Installing options
53
7.
Make sure that the retaining clips are in the closed position. If a gap exists
between the DIMM and the retaining clips, the DIMM has not been properly
installed. In this case, open the retaining clips and remove the DIMM; then,
reinsert the DIMM.
Memory slot 1
Memory slot 9
Memory slot 5
Error LEDs
Error LEDs
Memory slot 13
8.
Repeat steps 3 through 7 for each additional DIMM that you install.
9.
Install the memory-board assembly:
a.
Hold the memory board assembly, and align it into the card guides and over
the memory-board connector.
Note: When you insert the memory board assembly into the connector, press
on the flat metal projection on the board.
b.
Insert the memory board assembly into the connector.
10. If you have other options to install or remove, do so now; otherwise, go to
“Installing the server top cover and bezel” on page 62.
Attention: When you restart the server, the system displays a message indicating that
the memory configuration has changed.
54
•
If you installed additional memory, start the Configuration/Setup Utility
program and select Save Settings.
•
If you just replaced a failed DIMM, you must start the Configuration/Setup
Utility program, select Advanced Setup, select Memory Settings, highlight the
connector or bank of connections that you want to enable, and then select Enable.
•
In some memory configurations, the 3-3-3 beep code might sound during POST
followed by a blank display screen. If this occurs and the Boot Fail Count feature
in the Start Options of the Configuration/Setup Utility is set to Enabled (its
default setting), you must restart the server three times to force the system BIOS
to reset the memory connector or bank of connectors from Disabled to Enabled.
IBM® xSeries 350: User’s Reference
Installing a microprocessor
Your server comes with one microprocessor installed on the system board. Your
server supports up to four microprocessors. If you install at least one additional
microprocessor, your server can operate as a symmetric multiprocessing (SMP) server.
With SMP, certain operating systems and application programs can distribute the
processing load among the microprocessors.
Before you begin:
•
Review the information in “Before you begin” on page 39.
•
Thoroughly review the documentation that comes with the microprocessor, so
that you can determine whether you need to update the server basic
input/output system (BIOS). The latest level of BIOS for your server is available
through the World Wide Web. See “Chapter 6. Solving problems,” on page 79 for
the World Wide Web addresses.
•
Obtain an SMP-capable operating system (optional). For a list of supported
operating systems, see http://www.ibm.com/pc/us/compat/ on the World
Wide Web.
Attention: To avoid damage and ensure proper server operation when you install a
new or an additional microprocessor, use microprocessors that have the same cache
size and type, and the same clock speed. Microprocessor internal and external clock
frequencies must be identical.
Notes:
1.
To order additional microprocessor options, contact your IBM reseller or IBM
marketing representative.
2.
Your server comes with one microprocessor installed in microprocessor connector
J34 (slot 1) on the system board and a terminator card in microprocessor slot 4.
The microprocessor in slot 1 is the startup (boot) microprocessor. The
microprocessor in microprocessor connector J35 is microprocessor 2 (slot 2); the
microprocessor in microprocessor connector J36 is microprocessor 3 (slot 3); and
the microprocessor in microprocessor connector J37 is microprocessor 4 (slot 4). If
more than one microprocessor is installed, the highest-numbered microprocessor
is the microprocessor from which the server will start. The lower-numbered
microprocessors are used as application microprocessors.
3.
If you replace the microprocessors in your server with microprocessors of a
different speed, be sure to set the microprocessor-core-frequency-selection jumper
block correctly, as described in this section. For a list of supported microprocessor
speeds, see http://www.ibm.com/eserver on the World Wide Web.
4.
The server does not support replaceable voltage regulator modules (VRMs).
If you need to install additional microprocessors, install them in the following order:
•
•
•
•
Slot 1 (first slot, connector J34)
Slot 2 (second slot, connector J35)
Slot 3 (third slot, connector J36)
Slot 4 (fourth slot, connector J37)
Attention: Your server comes with a terminator card installed in microprocessor
slot 4. To ensure proper server operation, the terminator card must remain
installed in microprocessor slot 4 until you have installed microprocessors in slots
1 through 3.
Chapter 5. Installing options
55
The following illustration is a simplified layout of the microprocessor connector
locations and other microprocessor-related components on the system board.
PCI slot 1
32-bit
33 MHz (J50)
Battery
PCI hot-plug
switch card
(J1)
PCI slot 6
64-bit
33 MHz (J55)
PCI slot 5
64-bit
33 MHz (J54)
PCI slot 4
64-bit
66 MHz (J53)
PCI slot 3
64-bit
66 MHz (J52)
PCI slot 2
64-bit
66 MHz (J51)
Memory board (J40)
Microprocessor slot 4 (J37)
Microprocessor slot 3 (J36)
Microprocessor slot 2 (J35)
Microprocessor slot 1 (J34)
Note: For additional illustrations of the system-board components, see “System
board component locations” on page 31.
To install an additional microprocessor:
Attention: When you handle static-sensitive devices, take precautions to avoid
damage from static electricity. For details on handling these devices, see “Handling
static sensitive devices” on page 40.
1.
Turn off the server and disconnect all power cords and external cables; then,
remove the top cover (see “Removing the server top cover and bezel” on page 41).
2.
Determine the slot where the microprocessor is to be installed.
Note: If you are replacing a failed microprocessor, verify that you have selected
the correct microprocessor for replacement. To do this, check the
diagnostic panel that is located under the top cover to see which LED is
on.
3.
56
If you have installed microprocessors in slots 1 through 3 and you are now
installing a microprocessor in slot 4, remove the terminator card from the
microprocessor connector. Store the terminator card in a safe place in the staticprotective bag that your new microprocessor comes in; you will need to install it
again if you ever remove the microprocessor.
IBM® xSeries 350: User’s Reference
4.
Install the microprocessor:
a.
Touch the static-protective bag containing the new microprocessor to any
unpainted metal surface on the server; then, remove the microprocessor from
the package.
b.
Hold the microprocessor by the open latches, and center the microprocessor
over the microprocessor connector.
Terminator card
Latch
Microprocessor
Latch
Attention: Make sure that the microprocessor is oriented and aligned
correctly before you try to close the latches.
c.
Carefully close the latches to seat the microprocessor in the connector.
Chapter 5. Installing options
57
5.
If you replace the microprocessors in your server with microprocessors of a
different speed, set the microprocessor-core-frequency-selection jumper block as
described in Table 5. To ensure that your server maintains the correct
microprocessor bus-to-core ratio, you must set the microprocessor speed (corefrequency-selection) in the following order, from front to back: J13, J27, J28, and
J29.
Note: See “Changing jumper positions” for additional information on setting
jumpers.
Microprocessor
speed jumpers
J13
J27
J28
J29
1
2
3
Table 5. Microprocessor-core-frequency-selection jumper block settings.
Core Frequency
(MHz)
Bus Ratio
J13
J27
J28
J29
Pins 2 and 3
Pins 1 and 2
Pins 2 and 3
Pins 1 and 2
7:1
700/100
Pins 1 and 2
Pins 2 and 3
Pins 2 and 3
Pins 1 and 2
8:1
800/100
6.
If you have other options to install or remove, do so now; otherwise, go to
“Installing the server top cover and bezel” on page 62.
Changing jumper positions
Jumpers on the system board help you to customize the way your server operates.
Your server system board contains three-pin jumper blocks. In some cases, jumper
settings might be combined to define a function.
On a three-pin jumper block, each jumper covers two of the three pins. You can
position the jumper to fit over the center pin and either of the other two pins. To
58
IBM® xSeries 350: User’s Reference
identify pins 1, 2, and 3 on the system board, see the illustration of the jumper blocks
on the system board on page 58.
To change a jumper position for a three-pin jumper block:
1.
Turn off the server; then, disconnect all power cords and external cables.
2.
Remove the server cover (see “Removing the server top cover and bezel” on page
41).
3.
Lift the jumper straight off the pin block.
4.
Align the holes in the bottom of the jumper with the center pin and the pin that
was not covered previously.
5.
Slide the jumper fully onto these pins.
6.
Reinstall the server cover, and connect the cables (see “Installing the server top
cover and bezel” on page 62).
Installing a hot-swap power supply
Statement 8
CAUTION:
Never remove the cover on a power supply or any part that has the following label
attached.
Chapter 5. Installing options
59
Hazardous voltage, current, and energy levels are present inside any component
that has this label attached. There are no serviceable parts inside these components.
If you suspect a problem with one of these parts, contact a service technician.
Statement 6
CAUTION:
If you install a strain-relief bracket option over the end of the power cord that is
connected to the device, you must connect the other end of the power cord to an
easily accessible power source.
To install an additional hot-swap power supply:
1.
Remove the front bezel. See “Removing the server top cover and bezel” on page
41.
2.
Remove the filler panel.
3.
Move the handle on the power supply to the open position.
4.
Slide the power supply into the chassis, and close the handle.
Filler panel
AC power light
DC power light
Power supply
60
Power supply handle
5.
Plug one end of each power cord into the corresponding connector on the back of
the server (connectors are numbered 1 through 3); then, plug the other end of each
power cord into a properly grounded electrical outlet.
6.
Verify that the dc power light and the ac power light on the power supply are lit,
indicating that the power supply is operating properly.
IBM® xSeries 350: User’s Reference
Replacing a hot-swap fan
Your server comes with six hot-swap fans. You do not need to turn off the power to
the server to replace a hot-swap fan.
Attention: To help ensure proper cooling, replace a fan that has failed within 48
hours.
To replace a hot-swap fan:
1.
Remove the top cover (see “Removing the server top cover and bezel” on page
41).
Attention: To ensure proper system cooling, do not leave the top cover off the
server for more than 30 minutes.
2.
Grasp the fan handle, and lift the fan out of the server.
3.
Slide the replacement fan into the server.
Hot-swap fans
4.
Replace the top cover (see “Installing the server top cover and bezel” on page 62).
Completing the installation
To complete your installation, you must reinstall the top cover, reinstall the bezel,
reconnect all the cables that you disconnected earlier and, for certain options, run the
Configuration/Setup Utility program. Follow the instructions in this section.
Attention: To maintain proper cooling and airflow, install the top cover before
turning on the server. Operating the server for extended periods of time (over 30
minutes) with the top cover removed might damage server components.
Chapter 5. Installing options
61
Note: If you have just plugged the power cords of your server into an electrical
outlet, you will have to wait approximately 20 seconds before pressing the
power-control button.
Installing the server top cover and bezel
To install the server top cover and the bezel:
1.
Before installing the cover, check that all cables, adapters, and other components
are installed and seated correctly and that you have not left loose tools or parts
inside the server.
2.
Move the cover-release latch to the open (up) position.
3.
Insert the bottom tabs of the top cover into the matching slots in the server
chassis.
4.
Close the cover-release latch to pull the top cover forward and lock the top cover
in place.
5.
If you disconnected any cables from the back of the server, reconnect the cables;
then, plug the power cords into properly grounded electrical outlets.
Note: If necessary, see“Input/output ports” on page 63 for connector locations.
6.
Insert the two tabs on the bottom of the bezel into the matching holes on the
server chassis.
7.
Push the top of the bezel toward the server until the two tabs at the top of the
bezel snap into place.
Top cover
Release latch
Cover release latch
Release latch
Bezel
Updating your server configuration
When you start your server for the first time after you add or remove an internal
option or an external SCSI device, you might see a message telling you that the
configuration has changed. The Configuration/Setup Utility program automatically
starts so that you can save the new configuration information. See “Chapter 3.
Configuring your server,” on page 13.
Some options have device drivers that you need to install. See the documentation that
comes with your option for information about installing any required device drivers.
Your server comes with at least one microprocessor installed on the system board. If
you have installed one or more additional microprocessors, your server can now
operate as an SMP server. Therefore, you might need to upgrade your operating
62
IBM® xSeries 350: User’s Reference
system to support SMP. See “Chapter 4. ServerGuide,” on page 23 and your
operating-system documentation for additional information.
If your server has a ServeRAID adapter installed and you have installed or removed a
hard disk drive, see the documentation that comes with your ServeRAID adapter for
information about reconfiguring your disk arrays.
Connecting external options
Before you begin:
•
Review “Before you begin” on page 39.
•
Read the documentation that comes with your options.
You can attach external options to the input/output (I/O) connectors on the rear of
your server. (See “Input/output ports” for more information.)
To attach an external device:
1.
Turn off the server and all attached devices.
2.
Follow the instructions that come with the option to prepare it for installation and
to connect it to the server.
Note: If you are attaching an external SCSI device, see “Ultra160 SCSI ports” on page
67 for information about SCSI cabling and SCSI IDs.
Input/output ports
This section provides information about the input/output (I/O) connectors on the
rear of your server. These connectors include the following:
•
•
•
•
•
•
•
•
•
One parallel port
One video port
One keyboard port
One auxiliary-device (pointing device) port
Two Ultra160 SCSI ports
Two serial ports
Two Universal Serial Bus (USB) ports
One Ethernet port
Three communication ports dedicated to the Advanced System Management
processor
Chapter 5. Installing options
63
The following illustration shows the I/O ports on the rear of your server.
Advanced System Management
Interconnect port A
Advanced System Management
Interconnect port B
Video
Mouse
Keyboard
Serial A
Serial B
Management port C
Ethernet
USB 1
USB 2
Parallel
Parallel port
Your server has one parallel port. This port supports three standard Institute of
Electrical and Electronics Engineers (IEEE) 1284 modes of operation: Standard Parallel
Port (SPP), Enhanced Parallel Port (EPP), and Extended Capability Port (ECP).
Viewing or changing the parallel-port
assignments
You can use the built-in Configuration/Setup Utility program to configure the
parallel port as bidirectional, that is, so that data can be both read from and written to
a device. In bidirectional mode, the server supports the ECP and EPP modes.
To view or change the parallel-port assignment:
1.
Restart the server and watch the monitor screen.
2.
When the message Press F1 for Configuration/Setup appears, press F1.
Note: The Devices and I/O Ports choice appears only on the full configuration
menu. If you set two levels of passwords, you must type the administrator
password to access the full configuration menu.
3.
From the main menu, select Devices and I/O Ports; then, press Enter.
4.
Select the parallel port; then, use the arrow keys to advance through the available
settings.
Note: When you configure the parallel port as bidirectional, use an IEEE 1284compliant cable. The maximum length of the cable must not exceed 3
meters (9.8 feet).
5.
64
Select Save Settings; then, select Exit Setup to exit from the Configuration/Setup
Utility main menu.
IBM® xSeries 350: User’s Reference
The following table shows the pin-number assignments for the 25-pin, female D-shell
parallel port on the rear of your server.
1
13
25
14
Table 6. Parallel-port connector pin-number assignments.
Pin
I/O
SPP/ECP Signal
EPP Signal
1
O
-STROBE
-WRITE
2
I/O
Data 0
Data 0
3
I/O
Data 1
Data 1
4
I/O
Data 2
Data 2
5
I/O
Data 3
Data 3
6
I/O
Data 4
Data 4
7
I/O
Data 5
Data 5
8
I/O
Data 6
Data 6
9
I/O
Data 7
Data 7
10
I
-ACK
-ACK
11
I
BUSY
-WAIT
12
I
PE (paper end)
PE (paper end)
13
I
SLCT (select)
SLCT (select)
14
O
-AUTO FD (feed)
-AUTO FD
15
I
-ERROR
-ERROR
16
O
-INIT
-INIT
17
O
-SLCT IN
-SLCT IN
18
-
Ground
Ground
19
-
Ground
Ground
20
-
Ground
Ground
21
-
Ground
Ground
22
-
Ground
Ground
23
-
Ground
Ground
24
-
Ground
Ground
25
-
Ground
Ground
Video port
Your server comes with an integrated super video graphics array (SVGA) video
controller. This controller is not removable, but you can disable it by installing a PCI
video adapter.
Note: If you install a PCI video adapter, the server BIOS will automatically disable
the integrated video controller.
Chapter 5. Installing options
65
The following table shows the pin-number assignments for the 15-pin analog video
connector on the rear of your server.
5
1
15
11
Table 7. Video-port connector pin-number assignments.
Pin
Signal
Pin
Signal
Pin
Signal
1
Red
6
Ground
11
Not connected
2
Green or monochrome
7
Ground
12
DDC SDA
3
Blue
8
Ground
13
Horizontal synchronization
(Hsync)
4
Not connected
9
+5 V dc
14
Vertical synchronization
(Vsync)
5
Ground
10
Ground
15
DDC SDL
Keyboard port
There is one keyboard port on the rear of your server.
Note: If you attach a standard (non-USB) keyboard to the keyboard port, the USB
ports and devices will be disabled during the power-on self-test (POST).
The following table shows the pin-number assignments for the keyboard port on the
rear of your server.
6
5
4
3
2
1
Table 8. Keyboard connector pin-number assignments .
Pin
66
I/O
Signal
1
I/O
Data
2
N/A
Reserved
3
N/A
Ground
4
N/A
+5 V dc
5
I/O
Keyboard clock
6
N/A
Reserved
IBM® xSeries 350: User’s Reference
Auxiliary-device (pointing device) port
The system board has one auxiliary-device port that supports a mouse or other
pointing device.
The following table shows the pin-number assignments for the auxiliary-device port
on the rear of your server.
6
5
4
3
2
1
Table 9. Auxiliary-device connector pin-number
assignments.
Pin
Signal
1
Data
2
Not connected
3
Ground
4
+5 V dc
5
Clock
6
Not connected
Ultra160 SCSI ports
Your server has an integrated dual-channel Ultra160 small computer system interface
(SCSI) controller. This controller supports two independent Ultra 160/m SCSI
channels: one internal and one external. Each of these channels supports up to 15
SCSI devices. In addition, this controller uses:
•
Double-transition clocking to achieve high transfer rates
•
Domain-name validation to negotiate compatible data-transfer speeds with each
device
•
Cyclic redundancy checking (CRC), instead of parity checking, to significantly
improve data reliability
•
An active terminator on the system board for SCSI bus termination
The server comes with two SCSI cables; each cable is connected to one of the SCSI
channels. One SCSI cable connects the internal SCSI channel connector to the
standard hot-swap-drive backplane. The other SCSI cable is connected to the external
SCSI channel connector; however, this connector is cabled for internal use. If you
want to use the external LVD SCSI channel connector to connect external SCSI devices
to the server, remove the knockout on the rear of the server and install the LVD SCSI
cable that comes with the server.
Note: If you install a PCI RAID adapter to configure and manage the internal hotswap drives, you must move the SCSI cable from the system-board SCSI
connector to an internal channel connector on the RAID adapter. See “Cabling
the ServeRAID adapter” on page 44 for additional information.
Chapter 5. Installing options
67
SCSI cabling requirements
If you plan to attach external SCSI devices, you must order additional SCSI cables. To
select and order the correct cables for use with external devices, contact your IBM
reseller or IBM marketing representative.
For information about the maximum length of SCSI cable between the terminated
ends of the cable, refer to the ANSI SCSI standards. Adhering to these standards will
help ensure that your server operates properly.
Setting SCSI IDs
Each SCSI device that is connected to a SCSI controller must have a unique SCSI ID.
This ID enables the SCSI controller to identify the device and ensure that different
devices on the same SCSI channel do not attempt to transfer data simultaneously.
SCSI devices that are connected to different SCSI channels can have duplicate SCSI
IDs. The following table lists the SCSI IDs for devices that are connected to one
channel. Note that the hot-swap hard disk drive bay numbers are from bottom to top.
Table 10. SCSI IDs for hot-swap hard disk
drives and backplanes.
Standard
Optional
Drive bay 1:
SCSI ID 0
Drive bay 4:
SCSI ID 12
Drive bay 2:
SCSI ID 1
Drive bay 5:
SCSI ID 13
Drive bay 3:
SCSI ID 2
Drive bay 6:
SCSI ID 14
Backplane: SCSI
ID 8
Backplane: SCSI
ID 9
The hot-swap-drive backplane controls the SCSI IDs for the internal hot-swap drive
bays. However, when you attach a SCSI device to the external SCSI connector, you
must set a unique ID for the device. Refer to the information that is provided with the
device for instructions to set its SCSI ID.
SCSI connector pin-number assignments
The following table shows the pin-number assignments for the 68-pin SCSI
connectors.
34
1
68
35
Table 11. 68-pin SCSI connector pin-number assignments.
Pin
1
2
3
4
68
Signal
+Data 12
+Data 13
+Data 14
+Data 15
IBM® xSeries 350: User’s Reference
Pin
35
36
37
38
Signal
-Data 12
-Data 13
-Data 14
-Data 15
Table 11. 68-pin SCSI connector pin-number assignments.
Pin
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
Signal
+Data P1
+Data 0
+Data1
+Data 2
+Data 3
+Data 4
+Data 5
+Data 6
+Data 7
+Data P
Ground
DIFFSENS
Term power
Term power
Reserved
Ground
+Attention
Ground
+Busy
+Acknowledge
+Reset
+Message
+Select
+Control/Data
+Request
+Input/Output
+Data 8
+Data 9
+Data 10
+Data 11
Pin
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
Signal
-Data P1
-Data 0
-Data 1
-Data 2
-Data 3
-Data 4
-Data 5
-Data 6
-Data 7
-Data P
Ground
Ground
Term power
Term power
Reserved
Ground
-Attention
Ground
-Busy
-Acknowledge
-Reset
-Message
-Select
-Control/Data
-Request
-Input/Output
-Data 8
-Data9
-Data 10
-Data 11
Serial ports
Your server has two standard serial ports: serial port A and serial port B. The
operating system can use and share both serial ports; however, the integrated
Advanced System Management processor can use and share only serial port A.
Some application programs require specific ports, and some modems function
properly only at certain communication port addresses. You might need to use the
Configuration/Setup Utility program to change communication port address
assignments to prevent or resolve address conflicts.
Viewing or changing the serial-port assignments
To view or change the serial-port assignments:
1.
Restart the server and watch the monitor screen.
2.
When the message Press F1 for Configuration/Setup appears, press F1.
3.
From the main menu, select Devices and I/O Ports; then, press Enter.
Chapter 5. Installing options
69
Note: The Devices and I/O Ports choice appears only on the full configuration
menu. If you set two levels of passwords, you must type the administrator
password to access the full configuration menu.
4.
Select the serial port; then, use the arrow keys to advance through the available
settings.
5.
Select Save Settings; then, select Exit Setup to exit from the Configuration/Setup
Utility main menu.
Serial-port pin assignments
The following table shows the pin-number assignments for the 9-pin, male D-shell
serial-port connectors on the rear of your server. These pin-number assignments
conform to the industry standard.
5
1
6
9
Table 12. Serial-port connectors pin-number assignments.
Pin
Signal
Pin
Signal
1
Data carrier detect
6
Data set ready
2
Receive data
7
Request to send
3
Transmit data
8
Clear to send
4
Data terminal ready
9
Ring indicator
5
Signal ground
Universal Serial Bus ports
Your server has two Universal Serial Bus (USB) ports, which are configured
automatically. USB is a serial interface standard for telephony and multimedia
devices. It uses Plug and Play technology to determine the type of device that is
attached to the connector.
Notes:
1.
If you attach a standard (non-USB) keyboard to the keyboard connector, the USB
ports and devices will be disabled during the power-on self-test (POST).
2.
If you install a USB keyboard that has a mouse port, the USB keyboard emulates a
mouse and you will not be able to disable the mouse settings in the
Configuration/Setup Utility program.
USB cables and hubs
You need a 4-pin cable to connect devices to USB 1 or USB 2. If you plan to attach
more than two USB devices, you must use a hub to connect the devices. The hub
provides multiple connectors for attaching additional external USB devices.
USB technology provides up to 12 megabits-per-second (Mbps) speed with a
maximum of 127 external devices and a maximum signal distance of five meters (16
ft) per segment.
70
IBM® xSeries 350: User’s Reference
USB-port pin assignments
Each USB port has an external connector on the rear of the server for attaching USB
compatible devices.
The following table shows the pin-number assignments for the USB ports on the rear
of your server.
Table 13. USB-port connector pin-number
assignments.
Pin
Signal
1
VCC
2
-Data
3
+Data
4
Ground
Ethernet port
Your server comes with an integrated Ethernet controller. This controller provides an
interface for connecting to 10-Mbps or 100-Mbps networks and provides full-duplex
(FDX) capability, which enables simultaneous transmission and reception of data on
the Ethernet local area network (LAN).
To access the Ethernet port, connect a Category 3, 4, or 5 unshielded twisted-pair
(UTP) cable to the RJ-45 connector on the rear of your server.
Note: The 100BASE-TX Fast Ethernet standard requires that the cabling in the
network be Category 5 or higher.
The Ethernet (RJ-45) connector has two lights. The Ethernet-link status light is on the
left. When this green light is on, there is an active connection on the Ethernet port.
The Ethernet transmit/receive activity light is on the right. When this amber light is
on, there is activity between the server and the network. These lights have the same
functions as the Ethernet-link status light and the Ethernet transmit/receive activity
light on the information panel (see “Information panel” on page 8).
Configuring the Ethernet controller
When you connect your server to the network, the Ethernet controller automatically
detects the data-transfer rate (10Mbps or 100Mbps) on the network and then sets the
controller to operate at the appropriate rate. That is, the Ethernet controller will
adjust to the network data rate, whether the data rate is standard Ethernet (10BASET), Fast Ethernet (100BASE-TX), half duplex (HDX), or full duplex (FDX). The
controller supports half-duplex (HDX) and full-duplex (FDX) modes at both speeds.
The Ethernet controller is a PCI Plug and Play device. You do not need to set any
jumpers or configure the controller for your operating system before you use the
Ethernet controller. However, you must install a device driver to enable your
operating system to address the Ethernet controller. The device drivers are provided
on the ServerGuide CDs.
Failover for redundant Ethernet
The IBM Netfinity 10/100 Fault Tolerant Adapter is an optional redundant network
adapter that you can install in your server. If you install this adapter and connect it to
the same logical LAN segment as the primary Ethernet controller, you can configure
Chapter 5. Installing options
71
the server to support a failover function. You can configure either the integrated
Ethernet controller or the network adapter as the primary Ethernet controller. In
failover mode, if the primary Ethernet controller detects a link failure, all Ethernet
traffic associated with it is switched to the redundant (secondary) controller. If the
appropriate device drivers are installed, this switching occurs without any user
intervention. When the primary link is restored to an operational state, the Ethernet
traffic switches back to the primary Ethernet controller. The switch back to the
primary Ethernet controller can be automatic or manually controlled, depending on
the setup and operating system.
Note that only one controller in the redundant pair is active at any given time. For
example, if the primary Ethernet controller is active, the secondary Ethernet controller
cannot be used for any other network operation.
Note: Your operating system determines the maximum number of IBM 10/100 Fault
Tolerant Adapters that you can install in your server. See the documentation
that comes with the adapter for more information.
Considerations when combining failover and hot-plug
functions: If your operating system supports hot-plug PCI adapters and the optional
redundant network adapter is installed in a hot-plug PCI slot, you can replace the
network adapter without powering off the server — even if it is the primary Ethernet
controller. Disconnecting the Ethernet cable from the primary Ethernet controller will
cause the Ethernet traffic to switch automatically to the secondary Ethernet controller.
This can be very useful if a faulty adapter causes a network problem, or if you want to
upgrade the primary adapter hardware.
Note: If you replace the primary adapter while the Ethernet traffic is being handled
by the secondary Ethernet controller, the traffic does not automatically switch
back to the primary adapter when the primary adapter comes back online. See
“Configuring for failover”.
Configuring for failover: The failover feature is supported by Microsoft Windows
NT Server and Novell IntraNetWare. The setup required for each operating system
follows.
Windows NT Server:
IBM offers hot-plug support for Windows NT Server Version 4.0. Failover can work
in conjunction with hot-plug support or independently. If you are not using hot-plug
support, go to “Windows NT Server failover setup” on page 73.
Windows NT Server hot-plug setup:
IBM Hot Plug PCI for Windows NT Server 4.0 package is available for download at
http://www.pc.ibm.com/support on the World Wide Web.
Type the brand type of server in the Server field, click Downloadable files, and look
for Hot Plug. The IBM Hot Plug PCI for Windows NT Server 4.0 package uses the
Intel Desktop Management Interface (DMI) to control hot-plug support for the
Ethernet controllers. The Ethernet controller in your computer is DMI compliant.
Download and install the following software in the order listed:
1.
2.
3.
IBM Netfinity PCI Hotplug for Windows NT 4.0 Failover DMI Agent
IBM Netfinity PCI Hotplug for Windows NT 4.0 Solution
IBM Netfinity 10/100 Fault Tolerant Adapter device drivers
Note: The order of installation is important. You must install the IBM Netfinity Hot
Plug for Windows NT Server 4.0 package before you install the IBM 10/100
Fault Tolerant Adapter device drivers. If you install the adapter device drivers
before the PCI Hot Plug Solution package, the adapter device drivers will not
recognize the hot-plug code. This happens because the adapter device drivers
72
IBM® xSeries 350: User’s Reference
check the NT registry for the Hot Plug package only during installation. If the
PCI Hot Plug Solution package is added after the adapter device drivers are
installed, the adapter must be removed and added again for it to detect the PCI
Hot-Plug Solution code.
To install the IBM PCI Hotplug for Windows NT 4.0 Failover DMI Agent:
1.
Download the IBM PCI Hotplug for Windows NT 4.0 Failover DMI Agent file
from the xSeries Support Web page, and extract the files onto a diskette.
2.
Insert the diskette into the diskette drive.
3.
From the Start menu, click Run.
4.
Type A:\SETUP.EXE in the Open field.
5.
Click OK. The Setup wizard opens.
6.
Follow the instructions in the Setup wizard until the program is installed.
7.
Restart the server.
To install the IBM PCI Hotplug for Windows NT 4.0 Solution package:
1.
Download the IBM PCI Hotplug for Windows NT 4.0 Solution file from the
xSeries Support web page and extract the files onto a diskette.
2.
Log on to Windows NT Server as a user in the Administrator group.
3.
Insert the diskette into the diskette drive.
4.
From the Start menu, select the Run option.
5.
Type A:\SETUP.EXE in the Open field.
6.
Click OK. The Setup wizard opens.
7.
Follow the instructions in the Setup wizard until the program is installed.
Windows NT Server failover setup:
To install the IBM 10/100 Fault Tolerant Adapter device drivers:
1.
Add the redundant network adapter according to the instructions that come with
the adapter.
2.
Use the ServerGuide CDs to install the AMD PCNet Ethernet Family adapter
device driver.
3.
Do not select the Grouping check box at this point; you must first restart the
server.
4.
From the Windows NT Server desktop, double-click Control Panel, then doubleclick the Network icon, and then click the Adapters tab.
5.
Select one of the adapters that will be in the redundant pair, and then click the
Properties... button.
6.
Select the Grouping check box. This will show the possible combinations for
redundant pairs.
7.
Select the adapter pair you want, and then click OK. Note that the integrated
Ethernet controller is located at PCI C.
Two options are available for recovering from a failover condition. The options
are determined by the Enable for DMI / Hot Swap Support checkbox. If the IBM
Hot Plug PCI for Windows NT Server 4.0 package is installed, this check box will
appear at the bottom of the Adapter Properties panel. If you do not have the IBM
Hot Plug PCI for Windows NT Server 4.0 package installed on your server, you
will not see the Enable for DMI / Hot Swap Support checkbox.
If the Enable for DMI / Hot Swap Support check box is not checked or is not
present, traffic will automatically switch back to the primary adapter when the
Chapter 5. Installing options
73
primary link status is restored. In this mode, the adapter cannot be hot-swapped.
If the IBM Netfinity Hot Plug PCI for Windows NT Server 4.0 package is installed,
select the Enable for DMI / Hot Swap Support check box.
If the Enable for DMI / Hot Swap Support check box is selected, traffic will
remain on the secondary adapter until you direct it to return to the primary
adapter. You can do this after the hot-swap replacement of the primary adapter or
by using the DMI interface.
8.
Click Close to exit from the network setup.
When you restart the server, the failover function will be in effect.
If a failover occurs, a message is written to the Windows NT Event Log. In addition, if
the Enable for DMI / Hot Swap Support check box is selected, a DMI alert will also
be generated.
IntraNetWare:
The IBM PCI Hot Plug System Bus Driver Diskette for Novell Netware V4.41, V4.42,
and V5.0 is available for download from the IBM Web site at
http://www.pc.ibm.com/support.
The failover function is now enabled. If a failover occurs:
•
The operating system console generates a message.
•
The custom counters for the device driver contain variables that define the state of
the failover function and the location of the redundant pair. You can use the
NetWare Monitor to view the custom counters.
Note: If the primary adapter was replaced while the Ethernet traffic was being
handled by the secondary Ethernet controller, the traffic does not
automatically switch back to the primary adapter when the primary adapter
comes back online. In this case, issue the command:
LOAD d:\path\PCNTNW SCAN
where d and path are the drive and path where the device driver is located.
This command causes the device driver to locate the primary adapter and
switch the Ethernet traffic to it.
74
IBM® xSeries 350: User’s Reference
Ethernet port
The following table shows the pin-number assignments for the RJ-45 port. These
assignments apply to both 10BASE-T and 100BASE-TX devices.
Table 14. Ethernet RJ-45 connector pin-number
assignments.
Pin
Signal
Pin
Signal
1
+Transmit data+
5
Not connected
2
–Transmit data
6
–Receive data-
3
+Receive data+
7
Not connected
4
Not connected
8
Not connected
Advanced System Management ports
Your server has three communication ports that are dedicated to the Advanced
System Management processor. One port uses a standard D-shell serial-port
connector, connector C. The other two ports, which are used for the ASM
Interconnect function, use a dual RJ-45 connector.
You can attach a dedicated modem to the D-shell system-management connector on
the rear of your server to communicate with the integrated Advanced System
Management processor.
The ASM interconnect function uses the RJ-45 system-management connectors. This
function enables you to connect the Advanced System Management processors of
several rack-mounted servers so that they can communicate with each other in halfduplex mode.
Chapter 5. Installing options
75
The following illustration shows the connectors and lights for the Advanced System
Management Interconnect board.
Serial port
Service processor
error
Advanced System Management
Interconnect connectors
System board connector
Power LED
Cabling the server
The following illustration shows the cabling for a typical server configuration.
Detailed cabling instructions are given in “Appendix 7. Rack installation
instructions,” on page 137.
Notes:
76
1.
The illustrations in this document might differ slightly from your hardware.
2.
Refer to the documentation that comes with your options for additional cabling
instructions. It might be easier for you to route any cables before you install
certain options.
IBM® xSeries 350: User’s Reference
3.
Cable identifiers are printed on the cables that come with your server and
options. Use these identifiers to connect the cables to the correct connectors. For
example, the hard disk drive cables are labeled HDD.
Chapter 5. Installing options
77
78
IBM® xSeries 350: User’s Reference
Chapter 6. Solving problems
This section provides basic troubleshooting information to help you resolve some
common problems that might occur with your server.
If you cannot locate and correct the problem using the information in this section, see
“Getting help, service, and information” on page 128 for more information.
Diagnostic tools overview
The following tools are available to help you identify and resolve hardware-related
problems:
•
POST beep codes, error messages, and error logs
The power-on self-test (POST) generates beep codes and messages to indicate
successful test completion or the detection of a problem. See “POST” on page 81
for more information.
•
Diagnostic programs and error messages
The server diagnostic programs are stored in upgradable read-only memory
(ROM) on the processor board. These programs are the primary method of testing
the major components of your server. See “Diagnostic programs and error
messages” on page 95 for more information.
•
Light Path Diagnostics
Your server has light-emitting diodes (LEDs) to help you identify problems with
server components. These LEDs are part of the Light Path Diagnostics that are
built into your server. By following the path of lights, you can quickly identify the
type of system error that occurred. See “Light Path Diagnostics” on page 109 for
more information.
•
Troubleshooting charts
These charts list problem symptoms, along with suggested steps to correct the
problems. See the “Troubleshooting charts” on page 112 for more information.
•
Customized support page
You can create a customized support page that is specific to your hardware,
complete with frequently asked questions, parts information, technical hints and
tips, and downloadable files. In addition, you can choose to receive electronic
mail (e-mail) notifications whenever new information becomes available about
your registered products.
After you register and create a profile for your IBM products, you can diagnose
problems using the IBM Online Assistant and you can participate in the IBM
discussion forum. For more detailed information about registering and creating a
customized profile for your IBM products, visit the following addresses on the
Web:
— http://www.ibm.com/pc/register
— http://www.ibm.com/pc/support
© Copyright IBM Corp. 2001
79
Server Support
Server working
properly?
Yes
Register and profile your server
After you register and profile, you will be able to:
• Diagnose problems using the IBM Online Assistant
• Participate in the IBM discussion forum
• Receive e-mail notifications of technical updates
related to your profiled products
No
Check all cables for loose connections
and verify that all optional devices you
®
installed are on the ServerProven list.
You can view the ServerProven list at:
Register at: http://www.ibm.com/pc/register
Profile at: http://www.ibm.com/pc/support
http://www.ibm.com/pc/compat
Problem
solved?
Yes
No
You can view a list of
IBM HelpCenter phone numbers at:
http://www.ibm.com/pc/support
Use the troubleshooting
information provided with
your server to determine
the cause of the problem
and the action to take.
Problem
solved?
®
Yes
No
Flash the latest levels of BIOS,
service processor, diagnostics,
and RAID code.
You can download this code at:
http://www.ibm.com/pc/support
80
IBM® xSeries 350: User’s Reference
Yes
Problem
solved?
No
Phone an
IBM HelpCenter
POST
When you turn on the server, it performs a series of tests to check the operation of
server components and some of the options that are installed in the server. This series
of tests is called the power-on self-test or POST.
If POST finishes without detecting any problems, a single beep sounds, and the first
screen of your operating system or application program appears.
If POST detects a problem, more than one beep sounds, and an error message appears
on your screen. See “POST beep code descriptions” and “POST error messages” on
page 84 for more information.
Notes:
1.
If you have a power-on password or administrator password set, you must type
the password and press Enter, when prompted, before POST will continue.
2.
A single problem might cause several error messages. When this occurs, work to
correct the cause of the first error message. After you correct the cause of the first
error message, the other error messages usually will not occur the next time you
run the test.
POST beep code descriptions
Beep codes are sounded in a series of long and short beeps.
The possible types of beep codes that your server might emit include the following:
No beeps
If no beep occurs after your server completes POST (that is, after the System
POST Complete (OK) light on the operator information panel is illuminated),
call for service.
Continuous beep
Your startup (boot) microprocessor has failed, the system board, or speaker
subsystem might contain a failing component. If the system continues
through POST with no errors, call for service. If no video appears, the startup
processor has failed; replace the startup processor.
One short beep
One beep indicates that your server successfully completed POST. POST
detected no configuration or functional errors. One beep also occurs after
your server completes POST if you type an incorrect power-on password.
Two short beeps
POST encountered an error. The Configuration/Setup Utility program will
display additional information; follow the instructions that appear on the
screen. See “POST error messages” on page 84 for descriptions of the text
messages that might appear.
Three short beeps
A system memory error has occurred. This combination occurs only if the
video basic input/output system (BIOS) cannot display the error message.
Replace the failing memory module.
Chapter 6. Solving problems
81
Repeating short beeps
The system board might contain a failing component, your keyboard might
be defective, or a key on the keyboard might be stuck. Ensure that:
•
Nothing is resting on the keyboard and pressing a key.
•
No key is stuck.
•
The keyboard cable is connected correctly to the keyboard and to the
correct connector on the server.
Running the diagnostic tests can isolate the server component that failed, but
you must have your system serviced. If the error message remains, call for
service.
Note: If you just connected a new mouse or other pointing device, turn off
the server and disconnect that device. Wait at least 5 seconds; then,
turn on the server. If the error message goes away, replace the device.
One long and one short beep
POST encountered an error on a video adapter. If you are using the
integrated video controller, call for service. If you are using an optional video
adapter, replace the failing video adapter.
One long and two short beeps
A video I/O adapter ROM is not readable, or the video subsystem is
defective. If you hear this beep combination twice, both the system board and
an optional video adapter have failed the test. This beep combination might
also indicate that the system board contains a failing component.
One long and three short beeps
The system-board video subsystem has not detected a monitor connection to
the server. Ensure that the monitor is connected to the server. If the problem
persists, replace the monitor.
Two long and two short beeps
POST does not support the optional video adapter. This beep combination
occurs when you install a video adapter that is incompatible with your server.
Replace the optional video adapter with one that the server supports, or use
the integrated video controller.
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IBM® xSeries 350: User’s Reference
POST beep codes
In addition to the beep codes that are described in “POST beep code descriptions” on
page 81, your computer might emit beep codes that are described in the following
table. The numbers and hyphens describe the sequence of beeps and pauses. For
example, a 1-2-3 beep code is one beep, a pause, two consecutive beeps, another
pause, and three more consecutive beeps.
Table 15. POST beep codes.
Beep code
Description
1-1-2
Microprocessor register test has failed.
1-1-3
CMOS write/read test has failed.
1-1-4
BIOS ROM checksum has failed.
1-2-1
Programmable Interval Timer test has failed.
1-2-2
DMA initialization has failed.
1-2-3
DMA page register write/read test has failed.
1-4-3
Interrupt vector loading test has failed.
2-1-1
Secondary DMA register test has failed.
2-1-2
Primary DMA register test has failed.
2-1-3
Primary interrupt mask register test has failed.
2-1-4
Secondary interrupt mask register test has failed.
2-2-1
Interrupt vector loading has failed.
2-2-2
Keyboard controller test has failed.
2-2-3
CMOS power failure and checksum checks have failed.
2-2-4
CMOS configuration information validation has failed.
2-3-2
Screen memory test has failed.
2-3-3
Screen retrace tests have failed.
2-3-4
Search for video ROM has failed.
2-4-1
Screen test indicates the screen is operable.
3-1-1
Timer tick interrupt test has failed.
3-1-2
Interval timer channel 2 test has failed.
3-1-3
RAM test has failed above address hex 0FFFF.
3-1-4
Time-of-Day clock test has failed.
3-2-1
Serial port test has failed.
3-2-2
Parallel port test has failed.
3-2-3
Math Coprocessor test has failed.
3-2-4
Comparison of CMOS memory size against actual has
failed.
2-3-1
Screen initialization has failed.
3-3-2
I2C bus has failed.
Action
Call for service.
Turn off the server, unplug all power cords,
and reconnect all power cords; then, restart
the server. If the problem persists, call for
service.
Chapter 6. Solving problems
83
Table 15. POST beep codes.
1-2-4
RAM refresh verification has failed.
1-3-1
First 64 Kb RAM test has failed.
1-3-2
First 64 Kb RAM parity test has failed.
3-3-1
A memory size mismatch has occurred.
3-3-3
No memory has been detected in the system.
Reseat the memory modules or install a
memory module. If the problem persists,
call for service.
Attention: In some memory
configurations, the 3-3-3 beep code might
sound during POST followed by a blank
display screen. If this occurs and the Boot
Fail Count feature in the Start Options of
the Configuration/Setup Utility is set to
Enabled (its default setting), you must
restart the server three times to force the
system BIOS to reset the memory connector
or bank of connectors from Disabled to
Enabled.
POST error messages
The following tables provide information about the POST error messages that can
appear during startup.
Table 16. POST error messages.
POST message
062
Description
The server failed to start on three consecutive attempts.
All caches are disabled. Repeatedly turning the server on and then off or resetting the server
might cause this problem.
Action: Start the Configuration/Setup Utility program and verify that all settings are correct.
Use the Cache Control selection in the Advanced Setup menu of the
Configuration/Setup Utility program to enable the caches.
If the problem persists, call for service. When the problem is corrected, be sure to enable the
caches.
101
102
106
An error occurred during the system board and microprocessor test.
114
An adapter read-only memory (ROM) error occurred.
Action: Call for service.
Action: Remove the options. If you can start the server without the options installed, reinstall
each option one at a time and retest after each is reinstalled. When an option fails,
replace it.
If you cannot isolate and correct the problem, call for service.
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IBM® xSeries 350: User’s Reference
Table 16. POST error messages.
POST message
129
Description
An error was detected in the L1 cache of one of the microprocessors.
Action: 1.
2.
If you just installed a microprocessor, verify that the microprocessor is installed and
seated correctly.
If the problem persists, check to see if the system has isolated the problem to a
microprocessor:
•
•
If the system error light on the operator information panel is on, check the
diagnostic panel to see if the CPU LED is on. See “System board LED locations
and diagnostic LED panel” on page 36 to identify the diagnostic panel and the
LED. If it is on, check the microprocessor-error lights next to the
microprocessor sockets.
—
If a microprocessor-error light is on, run the diagnostic program for the
microprocessor that is indicated by the LED. If the tests fail, replace the
indicated microprocessor.
—
If the microprocessor tests do not fail, call for service.
If no error LED is on, the error logs in the Configuration/Setup Utility
program might provide additional information about the microprocessor error.
If the problem persists, call for service.
151
A real-time clock (RTC) error occurred.
Action: Call for service.
161
The real-time clock battery has failed.
Action: Replace the battery yourself or call for service.
You can use the server until you replace the battery. However, you must run the
Configuration/Setup Utility program and set the time and date and other custom settings each
time you turn on the server.
162
A change in device configuration occurred. This error occurs under one or more of the following
conditions:
•
A new device has been installed.
•
A device has been moved to a different location or cable connection.
•
A device has been removed or disconnected from a cable.
•
A device is failing and is no longer recognized by the server as being installed.
•
An external device is not turned on.
•
An invalid checksum is detected in the battery-backed memory.
Action: Verify that all external devices are turned on. You must turn on external devices before
turning on the server.
If you did not add, remove, or change the location of a device, a device is probably failing.
Running the diagnostic test might isolate the failing device.
If you cannot isolate and correct the problem, call for service.
163
The time of day has not been set.
Action: Set the correct date and time. If the date and time are set correctly and saved, but the
163 error message reappears, call for service.
You can use the server until the system is serviced, but any application programs that use the
date and time will be affected.
Chapter 6. Solving problems
85
Table 16. POST error messages.
POST message
164
Description
A change in the memory configuration occurred. This message might appear after you add or
remove memory.
Note:
The server can be used with decreased memory capacity.
Action: 1.
If POST error message 289 also occurred, follow the instructions for that error
message first.
2.
If you just installed or removed memory, run the Configuration/Setup Utility
program; then exit, saving the new configuration settings.
If the message appears again, shut down the server, reseat the memory modules,
and restart the server.
3.
If the problem persists, check to see if the system has isolated the problem to a
memory module:
•
•
If the System Error light on the operator information panel is on, check to see if
the MEM LED on the diagnostic LED panel is on. (See “System board LED
locations and diagnostic LED panel” on page 36.) If it is on, check the DIMM
Error LEDs next to the memory sockets. If a DIMM error LED is on, run the
diagnostic program for the memory.
—
If the tests fail, replace the DIMM. If the problem persists after you replace
the DIMM, call for service.
—
If the memory tests do not fail, call for service.
If no error LED is on, the error logs in the Configuration/Setup Utility
program might provide additional information on the memory error.
If the problem persists, call for service.
175
A vital product data (VPD) error occurred.
Action: Call for service.
176
177
178
A security hardware error occurred.
184
The power-on password information stored in your server has been removed.
Action: Check for indications that someone has tampered with the server. If no one has
tampered with the server, call for service.
Action: From the Configuration/Setup Utility program main menu, select System Security.
Then, follow the instructions on the screen.
If this information cannot be restored, call for service.
185
A power failure damaged the stored information about the drive-startup sequence.
Action: From the Configuration/Setup Utility program main menu, select Start Options; then,
follow the instructions on the screen.
If this information cannot be restored, call for service.
186
A system board or hardware error occurred.
Action: Call for service.
187
The VPD serial number is not set.
Action: The system serial number is set in the VPD EEPROM at the time of manufacturing. If
the system board has been replaced, the system serial number will be invalid and
should be set. From the main menu of the Configuration/Setup Utility program, select
System Information, and then select Product Data. If the problem persists, call for
service.
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IBM® xSeries 350: User’s Reference
Table 16. POST error messages.
POST message
188
Description
A vital product data (VPD) error occurred.
Action: Call for service.
189
An attempt has been made to access the server with invalid passwords. After three incorrect
attempts, the server locks up; that is, the logon data fields are no longer available to the user.
201
An error occurred during the memory controller test. This error can be caused by:
•
Incorrectly installed memory
•
A failing memory module
•
A processor-board problem
•
A memory-board problem
Action: 1.
2.
3.
If you just installed memory, verify that the new memory is correct for your server.
Also verify that the memory is installed and seated correctly.
If the problem persists, check to see if the system has isolated the problem to a
memory module:
•
If the system-error light on the operator information panel is on, check the
diagnostic panel to see if the MEM LED on the diagnostic LED panel is on. See
“System board LED locations and diagnostic LED panel” on page 36 to
identify the diagnostic panel and locate the LED. If it is on, check the DIMM
error lights next to the memory sockets. If a DIMM error LED is on, run the
diagnostic program for the memory.
•
If the tests fail, replace the DIMM. If the problem persists after you replace the
DIMM, call for service.
•
If the memory tests do not fail, call for service.
If no error LED is on, the error logs in the Configuration/Setup Utility program
might provide additional information on the memory error.
If the problem persists, call for service.
229
An error was detected in the L2 cache of one of the microprocessors.
Action: 1.
2.
If you just installed a microprocessor, verify that the microprocessor is installed and
seated correctly.
If the problem persists, check to see if the system has isolated the problem to a
microprocessor:
•
•
If the system error light on the operator information panel is on, check the
diagnostic panel to see if the CPU LED on the diagnostic LED panel is on. See
“System board LED locations and diagnostic LED panel” on page 36 to
identify the diagnostic panel and locate the system error light. If it is on, check
the microprocessor-error lights next to the microprocessor sockets.
—
If a microprocessor-error light is on, run the diagnostic program for the
microprocessor that is indicated by the LED. (If the secondary
microprocessor-error light is on, run the Alt CPU diagnostic program.) If
the tests fail, replace the microprocessor.
—
If the microprocessor tests do not fail, call for service.
If no error LED is on, the error logs in the Configuration/Setup Utility
program might provide additional information on the microprocessor error.
If the problem persists, call for service.
Chapter 6. Solving problems
87
Table 16. POST error messages.
POST message
289
Description
An error occurred during POST memory tests and a failing DIMM was disabled.
Note:
You can use the server with decreased memory.
Action: 1.
2.
If you just installed memory, verify that the new memory is correct for your server.
Also verify that the memory is installed and seated correctly. Start the
Configuration/Setup Utility program and select Memory Settings from the
Advanced Setup menu to enable the DIMM.
If the problem remains, replace the failing DIMM.
If the problem persists, call for service.
301
303
An error occurred during the keyboard and keyboard controller test. These error messages also
might be accompanied by continuous beeping.
Action: Ensure that:
•
Nothing is resting on the keyboard and pressing a key.
•
No key is stuck.
•
The keyboard cable is connected correctly to the keyboard and to the correct
connector on the server.
Running the diagnostic tests can isolate the server component that failed, but you must have
your system serviced. If the error message remains, call for service.
Note:
602
If you just connected a new mouse or other pointing device, turn off the server and
disconnect that device. Wait at least 5 seconds; then, turn on the server. If the error
message goes away, replace the device.
Invalid diskette boot record
Action: 1.
Replace the diskette.
2.
If the problem persists, make sure that the diskette drive cables are correctly and
securely connected.
3.
If the problem remains, replace the diskette drive.
If the problem persists, call for service.
604
An error occurred during a diskette drive test.
Action: 1.
2.
662
Verify that the Configuration/Setup Utility program correctly reflects the type of
diskette drive that you have installed.
Run the diagnostic tests. If the diagnostic tests fail, call for service.
A diskette drive configuration error occurred.
Action: If you removed a diskette drive, make sure that the diskette drive setting is correct in the
Configuration/Setup Utility program. If the setting is not correct, change it.
If the problem persists, call for service.
962
A parallel port configuration error occurred.
Action: If you changed a hardware option, make sure that the parallel port setting is correct in
the Configuration/Setup Utility program. If the setting is not correct, change it.
If the problem persists, call for service.
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IBM® xSeries 350: User’s Reference
Table 16. POST error messages.
POST message
11xx
Description
An error occurred during the system-board serial port test.
Action: If you have a modem, serial printer, or other serial device attached to your server, verify
that the serial cable is connected correctly. If it is, use the following procedure:
1.
Turn off the server.
2.
Disconnect the serial cable from the serial port.
3.
Wait five seconds; then, turn on the server.
If the POST error message does not reappear, either the serial cable or the device is probably
failing. See the documentation that comes with the serial device for additional testing
information.
If the POST error message reappears, call for service.
1162
The serial port configuration conflicts with another device in the system.
Action: 1.
2.
1301
Make sure the IRQ and I/O port assignments needed by the serial port are
available.
If all interrupts are being used by adapters, you might need to remove an adapter to
make an interrupt available to the serial port, or force other adapters to share an
interrupt.
Cable to information LED panel not detected.
Action: Make sure that the cable to the operator information panel is connected.
If the problem persists, call for service.
1302
Cable to power and reset push buttons not detected.
Action: Make sure that the cable to the power and reset push buttons is connected.
If the problem persists, call for service.
1303
I2C cable to power backplane not detected.
Action: Make sure that the cable to the power backplane is connected.
If the problem persists, call for service.
1304
Cable to diagnostic LED panel not detected.
Action: Make sure that the cable to the diagnostic LED panel is connected.
If the problem persists, call for service.
1600
The Advanced System Management processor is not functioning.
Action: 1.
2.
Verify that the jumpers for the Advanced System Management processor are set
correctly.
Disconnect the server from all electrical sources, wait for 30 seconds, reconnect the
server to the electrical sources, and restart the server.
If the problem persists, call for service.
1601
The BIOS needs to be updated.
Action: 1.
2.
Disconnect the server from all electrical sources, wait for 30 seconds, reconnect the
server to the electrical sources, and restart the server.
If the problem persists, update the BIOS.
If the problem persists, call for service.
Chapter 6. Solving problems
89
Table 16. POST error messages.
POST message
1800
1962
Description
A PCI adapter has requested a hardware interrupt that is not available.
Action: 1.
Make sure that the PCI adapter and all other adapters are set correctly in the
Configuration/Setup Utility program. If the interrupt resource settings are not
correct, change the settings.
2.
If all interrupts are being used by other adapters, you might need to remove an
adapter to make an interrupt available to the PCI adapter, or you might need to
force other adapters to share an interrupt.
No valid startup devices were found. The system cannot find the startup drive or operating
system.
Action: Be sure that the drive that you want to start from is in the startup sequence.
1.
Select Start Options from the Configuration/Setup Utility program main menu. If
you are unable to set the startup sequence, call for service.
2.
Check the list of startup devices in the Startup device data fields. Is the drive that
you want to start from in the startup sequence?
Yes
Exit from this screen; then, select Exit Setup to exit from the
Configuration/Setup menu. Go to step 3.
Follow the instructions on the screen to add the drive; then, save the
changes and exit the Configuration/Setup menu. Restart the server.
Is an operating system installed?
No
3.
Yes
Turn off the server. Go to step 4.
Install the operating system in your server; then, follow your operating
system instructions to shut down and restart the server.
During server startup, watch for messages indicating a hardware problem.
No
4.
If the same error message appears, call for service.
2400
An error occurred during the testing of the video controller on the system board. This error can
be caused by a failing monitor, a failing system board, or a failing video adapter (if one is
installed).
Action: Verify that the monitor is connected correctly to the video connector. If the monitor is
connected correctly, call for service.
2462
A video memory configuration error occurred.
Action: Make sure that the monitor cables are correctly and securely connected to the server.
If the problem persists, call for service.
5962
An IDE CD-ROM configuration error occurred.
Action: Check the signal and power cable connections to the CD-ROM drive.
If the problem persists, call for service.
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IBM® xSeries 350: User’s Reference
Table 16. POST error messages.
POST message
8603
Description
An error occurred during the mouse (pointing device) controller test. The addition or removal of
a mouse, or a failing system board can cause this error.
Note:
This error also can occur if electrical power was lost for a very brief period and then
restored. In this case, turn off the server for at least 5 seconds; then, turn it back on.
Action: Ensure that the keyboard and mouse (pointing device) are attached to the correct
connectors. If they are connected correctly, use the following procedure:
1.
Turn off the server.
2.
Disconnect the mouse from the server.
3.
Turn on the server.
If the POST error message does not reappear, the mouse is probably failing. See the
documentation that comes with the mouse for additional testing information. If the problem
remains, replace the mouse or pointing device.
If the POST error message reappears, run the diagnostic tests to isolate the problem. If the
diagnostic tests do not find a problem and the POST error message remains, call for service.
00012000
Processor machine check.
Action: 1.
2.
00019501
Update the system BIOS.
If the problem persists, replace the microprocessor.
Processor 1 is not functioning.
Action: Replace microprocessor 1.
(The microprocessor 1 error light will be on.)
If the problem persists, call for service.
00019502
Processor 2 is not functioning.
Action: Replace microprocessor 2.
(The microprocessor 2 error light will be on.)
If the problem persists, call for service.
00019701
Processor 1 failed the built-in self test.
Action: Replace microprocessor 1.
(The microprocessor 1 error light will be on.)
If the problem persists, call for service.
00019702
Processor 2 failed the built-in self-test.
Action: Replace microprocessor 2.
(The microprocessor 2 error light will be on.)
If the problem persists, call for service.
00180100
A PCI adapter has requested memory resources that are not available.
Action: 1.
2.
Make sure that the PCI adapter and all other adapters are set correctly in the
Configuration/Setup Utility program. If the memory resource settings are not
correct, change the settings.
If all memory resources are being used, you might need to remove an adapter to
make memory available to the PCI adapter. Disabling the adapter BIOS on the
adapter might correct the error. Refer to the documentation that comes with the
adapter.
Chapter 6. Solving problems
91
Table 16. POST error messages.
POST message
00180200
Description
A PCI adapter has requested an I/O address that is not available, or the PCI adapter might be
defective.
Action: 1.
2.
00180300
00180400
Make sure that the I/O addresses for the PCI adapter and all other adapters are set
correctly in the Configuration/Setup Utility program.
If the I/O port resource settings are correct, the PCI adapter might be defective.
Call for service.
A PCI adapter has requested a memory address that is not available, or the PCI adapter might be
defective.
Action: 1.
Make sure that the memory addresses for all other adapters are set correctly in the
Configuration/Setup Utility program. If the memory resource settings are not
correct, change the settings.
2.
If the memory resource settings are correct, the PCI adapter might be defective. Call
for service.
A PCI adapter has requested a memory address that is not available.
Action: If all memory addresses are being used, you might need to remove an adapter to make
memory address space available to the PCI adapter. Disabling the adapter BIOS on the
adapter might correct the error. Refer to the documentation that comes with the adapter.
00180500
A PCI adapter ROM error occurred.
Action: Remove the PCI adapters. If you can start the server without the adapters, reinstall each
adapter one at a time and retest after each is reinstalled. When an adapter fails, replace
it.
If you cannot isolate and correct the problem, call for service.
00180600
A PCI-to-PCI bridge error occurred. More than one PCI bus tried to access memory below 1 MB.
Action: Remove the PCI adapter that has the PCI bridge. If you can start the server without the
adapter, reinstall and retest the adapter. If the adapter fails, replace it.
If you cannot isolate and correct the problem, call for service.
00180700
xxxxyyyy System board PCI device does not respond. (Where xxxx is the PCI vendor ID and yyyy
is the PCI device ID.)
Action: Call for service.
00180800
An unsupported PCI device is installed.
Action: Remove the PCI adapters. If you can start the server without the adapters, reinstall each
adapter one at a time and retest after each is reinstalled. When an adapter fails, replace
it.
If the problem persists, call for service.
00181000
PCI error.
Action: Remove the PCI adapters. If you can start the server without the adapters, reinstall each
adapter one at a time and retest after each is reinstalled. When an adapter fails, replace
it.
If the problem persists, call for service.
01295085
The ECC checking hardware test failed.
Action: Call for service.
01298001
No update data is available for processor 1.
Action: Update the system BIOS to a level that supports the microprocessors that are installed in
the server.
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IBM® xSeries 350: User’s Reference
Table 16. POST error messages.
POST message
01298002
Description
No update data is available for processor 2.
Action: Update the system BIOS to a level that supports the microprocessors that are installed in
the server.
01298101
The update data for processor 1 is incorrect.
Action: Update the system BIOS to a level that supports the microprocessors that are installed in
the server.
01298102
The update data for processor 2 is incorrect.
Action: Update the system BIOS to a level that supports the microprocessors that are installed in
the server.
01298200
Microprocessor speed mismatch
Action: The microprocessors that are installed do not run at the same speed; install
microprocessors with identical speeds.
I9990301
A hard disk drive error occurred.
Action: Call for service.
I9990305
POST could not find an operating system.
Action: Install an operating system. If you have already installed the operating system, check
the drive startup sequence. If the drive sequence is correct, run the diagnostic tests to
verify that the hard disk drive is functioning correctly. If there is a problem with the
hard disk drive (such as a bad sector), you might need to reinstall the operating system.
If you cannot reinstall the operating system, call for service.
I9990650
AC power has been restored.
Action: No action is required. This message appears each time ac power is restored to the server
after an ac power loss.
Other Numbers
POST found an error.
Action: Follow the instructions on the screen.
Chapter 6. Solving problems
93
ServerGuide error symptoms
Look for the symptom in the left column of the chart. Probable solutions to the
problem are in the right column.
Symptom
Setup and Installation
CD will not start.
Action
•
Ensure that the system is a supported server with a startable (bootable) CD-ROM drive.
•
If the startup (boot) sequence settings have been altered, be sure that the CD-ROM drive
is first in the boot sequence.
•
If more than one CD-ROM drive is installed, be sure that only one drive is set as the
primary drive. Start the CD from the primary drive.
ServeRAID program
cannot view all
installed drives or
cannot install the
NOS.
•
Ensure that there are no duplicate SCSI IDs or IRQ assignments.
•
Ensure that the hard disk drive is connected properly.
The Operating System
Installation program
continuously loops.
Free up more space on the hard disk.
ServerGuide will not
start your NOS CD.
Ensure that the NOS CD you have is supported by ServerGuide. See the Setup and
Installation CD label for a list of NOS supported versions.
Cannot install NOS option is unavailable.
Either there is no logical drive defined (ServeRAID systems) or the ServerGuide System
Partition is not present. Run the ServeRAID setup and configuration program and ensure
that setup is complete.
Get "time out" or
"Unknown host"
errors when running
the System Updates and
Applications CD
Ensure that you have access to the Internet through FTP directly.
Event/error logs
The POST error log contains the three most recent error codes and messages that the
system generated during POST. The System Event/Error log contains all error
messages that were issued during POST and all system status messages from the
Advanced System Management processor.
To view the contents of the error logs, start the Configuration/Setup Utility program;
then, select Event/Error Logs from the main menu.
94
IBM® xSeries 350: User’s Reference
Small computer system interface messages
If you receive a SCSI error message, one or more of the following might be causing the
problem:
•
A failing SCSI device (adapter, drive, controller)
•
An improper SCSI configuration
•
Duplicate SCSI IDs in the same SCSI chain
•
An improperly installed SCSI terminator
•
A defective SCSI terminator
•
An improperly installed cable
•
A defective cable
To solve the problem, verify that:
•
The external SCSI devices are turned on. External SCSI devices must be turned on
before the server.
•
The cables for all external SCSI devices are connected correctly.
•
The last device in each SCSI chain is terminated properly.
•
The SCSI devices are configured correctly.
If you have verified these items and the problem persists, run the diagnostic programs
to obtain additional information about the failing device. If the error remains or
recurs, call for service.
Note: If your server does not have a hard disk drive, ignore any message that
indicates that the BIOS is not installed.
You will get these messages only when running the SCSISelect Utility.
Diagnostic programs and error messages
The server diagnostic programs are stored in upgradable read-only memory (ROM)
on the system board. These programs are the primary method of testing the major
components of your server.
Diagnostic error messages indicate that a problem exists; they are not intended to be
used to identify a failing part. Troubleshooting and servicing of complex problems
that are indicated by error messages should be performed by trained service
personnel.
Sometimes the first error to occur causes additional errors. In this case, the server
displays more than one error message. Always follow the suggested action
instructions for the first error message that appears.
The following sections contain the error codes that might appear in the detailed test
log and summary log when running the diagnostic programs.
The error code format is as follows:
fff-ttt-iii-date-cc-text message
where:
fff
is the three-digit function code that indicates the function being tested when
the error occurred. For example, function code 089 is for the microprocessor.
Chapter 6. Solving problems
95
ttt
is the three-digit failure code that indicates the exact test failure that was
encountered. (These codes are for trained service personnel and are described
in the Hardware Maintenance Manual.)
iii
is the three-digit device ID. (These codes are for trained service personnel and
are described in the Hardware Maintenance Manual.)
date
is the date that the diagnostic test was run and the error recorded.
cc
is the check value that is used to verify the validity of the information.
text message
is the diagnostic message that indicates the reason for the problem.
Text messages
The diagnostic text message format is as follows:
Function Name: Result (test specific string)
where:
Function Name
This is the name of the function being tested when the error occurred. This
corresponds to the function code (fff) given in the previous list.
Result can be one of the following:
Passed This result occurs when the diagnostic test completes without any
errors.
Failed This result occurs when the diagnostic test discovers an error.
User Aborted
This result occurs when you stop the diagnostic test before it is
complete.
Not Applicable
This result occurs when you specify a diagnostic test for a device that
is not present.
Aborted This result occurs when the test could not proceed because of the
system configuration.
Warning This result occurs when a possible problem is reported during the
diagnostic test, such as when a device that is to be tested is not
installed.
Test Specific String
This is additional information that you can use to analyze the problem.
Starting the diagnostic programs
You can press F1 while running the diagnostic programs to obtain Help information.
You also can press F1 from within a Help screen to obtain online documentation from
which you can select different categories. To exit Help, press Esc.
96
IBM® xSeries 350: User’s Reference
To start the diagnostic programs:
1.
Turn on the server and watch the screen.
Note: To run the diagnostic programs, you must start the server with the highest
level password that is set. That is, if an administrator password is set, you
must type the administrator password, not the power-on password, to run
the diagnostic programs.
2.
When the message F2 for Diagnostics appears, press F2.
3.
Type the appropriate password; then, press Enter.
4.
Select either Extended or Basic from the top of the screen.
5.
When the Diagnostic Programs screen appears, select the test that you want to run
from the list that appears; then, follow the instructions on the screen.
Notes:
a.
If the server stops during testing and you cannot continue, restart the server
and try running the diagnostic programs again. If the problem persists, call
for service.
b.
The keyboard and mouse (pointing device) tests assume that a keyboard and
mouse are attached to the server.
c.
If you run the diagnostic programs with either no mouse or a USB mouse
attached to your server, you will not be able to navigate between test
categories using the Next Cat and Prev Cat buttons. All other functions that
are provided by mouse-selectable buttons are also available using the
function keys.
d. You can test the USB keyboard by using the regular keyboard test. The
regular mouse test can test a USB mouse. Also, you can run the USB hub test
only if there are no USB devices attached.
e.
You can view server configuration information (such as system configuration,
memory contents, interrupt request (IRQ) use, direct memory access (DMA)
use, device drivers, and so on) by selecting Hardware Info from the top of the
screen.
When the tests have completed, you can view the Test Log by selecting Utility from
the top of the screen.
If the diagnostic programs do not detect any hardware error but the problem persists
during typical server operations, a software error might be the cause. If you suspect a
software problem, refer to the information that comes with the software package.
Viewing the test log
The test log will not contain any information until after the diagnostic program has
run.
Note: If you already are running the diagnostic programs, begin with step 3 on page
98.
To view the test log:
1.
Turn on the server and watch the screen.
If the server is on, shut down your operating system and restart the server.
2.
When the message F2 for Diagnostics appears, press F2.
If a power-on password or administrator password is set, the server prompts you
for it. Type the appropriate password; then, press Enter.
Chapter 6. Solving problems
97
3.
When the Diagnostic Programs screen appears, select Utility from the top of the
screen.
4.
Select View Test Log from the list that appears; then, follow the instructions on
the screen.
The system maintains the test-log data while the server is powered on. When you
turn off the power to the server, the test log is cleared.
Diagnostic error message tables
The following tables provide descriptions of the error messages that might appear
when you run the diagnostic programs.
Notes:
1.
Depending on your server configuration, some of these error messages might not
appear when you run the diagnostic programs.
2.
If diagnostic error messages appear that are not listed in the following tables,
make sure that your server has the latest levels of BIOS, Advanced System
Management Processor, ServeRAID, and diagnostics microcode installed.
Code
Function
001
Core system
Result
Failed
005
011
014
015
Stopped
Video port
Serial port
Parallel port
USB interface
Text message
Processor board, ECC Test
System board
Processor and system boards
Integrated serial port
Integrated parallel port
Can NOT test USB interface while it is in use.
Note:
If you have a USB keyboard or mouse
attached, you cannot run the diagnostic
program for the USB interface.
Action
Call for service.
1.
Turn off the server.
2.
Replace the USB
keyboard and mouse
with a standard
keyboard and
mouse.
3.
Turn on the server.
4.
020
PCI interface
Failed
Failed
System board
System board
Tab on PCI Hot Swap slot #n is bad
(where n is the number of the failing PCI slot)
For normal operation, the Power LED for
the hot-plug PCI slot will be on and the
Attention Led will be off.
SCSI adapter in slot n failed register/counter/
power test
Note:
030
SCSI interface
Failed
(where n is the slot number of the failing
adapter)
SCSI controller on system board failed
register/counter/power test
98
IBM® xSeries 350: User’s Reference
Run the diagnostic
test again.
Call for service.
Call for service.
Make sure the tab and
latch on hot-plug PCI slot
n are closed correctly.
If the problem persists,
call for service.
Refer to the information
provided with the
adapter for instructions.
If the problem persists,
call for service.
Call for service.
Code
Function
035
ServeRAID
Result
Stopped
Text message
Test setup error: No ServeRAID adapter found
on system board or PCI bus
Action
Make sure the ServeRAID
adapter is properly
installed.
If the problem persists,
replace the ServeRAID
adapter.
Failed
Adapter in slot n; adapter/drive configuration
error
If the problem persists,
call for service.
Run the ServeRAID
Configuration Utility.
(where n is the slot number of the failing
adapter)
Adapter in slot n; internal error
If the problem persists,
replace the ServeRAID
adapter in slot n.
(where n is the slot number of the failing
adapter)
Logical drive m on adapter in slot n
If the problem persists,
call for service.
(where m is the number of the failing logical
drive and n is the slot number of the adapter)
On system board; internal error
On system board; adapter/drive configuration
error
Logical drive on system board adapter
Adapter in slot n; memory allocation error
(where n is the slot number of the failing
adapter)
On system board; memory allocation error
On system board; PCI configuration error
On system board; POST error
Adapter in slot n; POST error
(where n is the slot number of the failing
adapter)
Adapter in slot n; PCI configuration error
Run the ServeRAID
Configuration Utility.
If the problem persists,
call for service.
Call for service.
Replace the ServeRAID
adapter in slot n. If the
problem persists, call for
service.
(where n is the slot number of the failing
adapter)
SCSI drive on adapter in slot n, SCSI ID m
075
Power supply
Failed
Check the cable and
power connections on the
(where n is the slot number of the adapter andm drive. If the problem
is the SCSI ID of the drive)
persists, call for service.
Voltage sensed by the system is out of range
Call for service.
Chapter 6. Solving problems
99
Code
Function
089
Microprocessor
Result
Failed
Text message
Invalid microprocessor in slot xyz or BIOS setup 1.
problem
(where xyz identifies the microprocessor that is
causing the error message)
Processor in socket id xyz is installed but not
functioning
(where xyz identifies the microprocessor that is
causing the error message)
Microprocessor in socket id xyz
(where xyz identifies the microprocessor that is
causing the error message)
Note:
The microprocessor-error light
associated with the microprocessor will
be lit.
Processor in socket id xyz is defective
(where xyz identifies the microprocessor that is
causing the error message)
100
IBM® xSeries 350: User’s Reference
Action
Check the system
error log for the
related error
messages.
2.
If your server does
not have the latest
level BIOS installed,
update the BIOS.
3.
If the problem
persists, replace the
xyz microprocessor
and run the test
again.
If the problem persists,
call for service.
1. Reseat the
microprocessor.
2.
If the problem
persists, replace the
microprocessor.
If the problem persists,
call for service.
Replace the
microprocessor.
If the problem persists,
call for service.
Code
Function
089
Microprocessor
Result
Failed
165
Service processor Failed
175
System thermal
Failed
Text message
Test setup error: Application microprocessor not 1.
installed or BIOS setup problem
Action
Verify that the
Application
microprocessor is
installed and seated
correctly.
2.
Check the system
error log for related
error messages.
3.
If your server does
not have the latest
level BIOS installed,
update the BIOS.
4.
If the problem
persists, replace the
application
microprocessor and
run the test again.
If the problem persists,
call for service.
VRM corresponding to Microprocessor in socket Replace the VRM.
xyz is defective
If the problem remains,
(where xyz identifies the microprocessor whose call for service.
VRM is causing the error message)
VRM corresponding to Microprocessor in socket Install a VRM.
id xyz is not installed
If the problem persists,
(where xyz identifies the microprocessor whose call for service.
VRM is causing the error message)
Advanced System Management Processor on
Call for service.
system board
Replace the indicated fan.
Fan # n
(where n is the number of the failing fan)
The fan LED on the diagnostic LED
panel will be lit.
Temperature sensed on system board is out of
range
Note:
180
Status display
Failed
Diagnostic LED panel
Operator information panel
LED on hot-swap SCSI backplane
LED on processor board
LED on system board
If one of the fan LEDs on
the diagnostic LED panel
is on, replace the
indicated fan. If the
problem persists, call for
service.
Call for service.
Chapter 6. Solving problems
101
Code
Function
201
System memory
Result
Failed
Text message
DIMM location n
1.
(where n is the number of the socket that
contains the failing DIMM)
2.
Action
Reseat the failing
DIMM.
If the problem
persists, replace the
DIMM.
If the problem
persists, call for
service.
Test setup error: Corrupt BIOS in ROM
If your server does not
Test setup error: Corrupt DMI BIOS, information have the latest level BIOS
installed, update the BIOS
in BIOS is not as expected
to the latest level.
202
System cache
Stopped
If the problem persists,
call for service.
Test setup error: BIOS cannot access VPD
If your server does not
information
have the latest level BIOS
Test setup error: Corrupt DMI BIOS. Information installed, update the BIOS
to the latest level and run
in BIOS is not as expected
the diagnostic program
again.
Test setup error: No L2 cache detected on
microprocessor socket id xyz or BIOS setup
problem
If the problem persists,
call for service.
1. If your server does
not have the latest
level BIOS installed,
update the BIOS to
the latest level
(where xyz identifies the microprocessor that is
causing the error message)
2.
Test setup error: Unknown hardware problem
associated with microprocessor in socket id xyz.
3.
(where xyz identifies the microprocessor that is
causing the error message)
Failed
Microprocessor in socket ID xyz
(where xyz identifies the microprocessor that is
causing the error message)
Note:
Warning
206
102
Diskette drive
Failed
IBM® xSeries 350: User’s Reference
The indicated microprocessor LED will
be on.
Test setup error: Cache is disabled. Use system
setup to enable before retrying the test
Internal diskette drive bay
Run the diagnostic
program again.
If the problem
remains, replace the
failing processor.
If the problem persists,
call for service.
1. Reseat the identified
microprocessor.
2.
If the problem
persists, replace the
microprocessor.
If the problem persists,
call for service.
Use the Cache Control
choice from the
Advanced Setup menu to
enable the cache.
If the problem persists,
call for service.
Call for service.
Code
Function
215
CD-ROM
217
264
Hard disk drive
Magnetic tape
drive
Result
Stopped
Text message
The CD-ROM drive is not present
Action
Verify that the cables are
properly connected to the
CD-ROM drive.
Failed
Stopped
If the problem persists,
call for service.
BIOS drive # n (where n is the drive bay number) Call for service.
Test setup error: No tape drive found
Check the cable and
power connections to the
drive.
Refer to the information
that is provided with the
tape drive.
Failed
If the problem persists,
call for service.
Refer to the information
provided with the tape
drive.
The load/mount test failed for device n on
adapter m
(where n is the number of the device and m is the
adapter number)
If the problem persists,
The Self-diagnostic failed for device n on adapter call for service.
m.
Note: The push button
test is applicable
(where n is the number of the device and m is the
only to SCSI tape
adapter number)
drives that have a
The unload/eject test failed for device n on
push button.
adapter m
(where n is the number of the device and m is the
adapter number)
The unload/eject push button test failed for
device n on adapter m
(where n is the number of the device and m is the
adapter number)
The Read/Write Self-diagnostic failed for device Insert a new tape
n on adapter m
cartridge; then, run the
diagnostic test again.
(where n is the number of the device and m is the
adapter number)
Refer to the information
that is provided with the
tape drive.
301
Keyboard
Failed
On system board keyboard test failed
If the problem persists,
call for service.
1. Verify that the
keyboard cable is
connected.
2.
If the problem
persists, replace the
keyboard cable.
If the problem persists,
call for service.
Chapter 6. Solving problems
103
Code
Function
302
Mouse
305
Video monitor
405
Ethernet
Result
Failed
Text message
On system board pointing device test failed.
Any message
Failed
In PCI slot n
(where n is the PCI slot number in which the
failing Ethernet adapter is installed)
415
Analog/digital
modem
Not applicable
On system board
No modem was detected
Action
Replace the pointing
device. If the problem
persists, call for service.
Refer to the information
that comes with the
monitor.
Replace the Ethernet
adapter in slot n. If the
problem persists, call for
service.
Call for service.
1. Verify that the
modem is properly
attached to the
server.
2.
PCI modem detected but not enabled
If the problem persists,
call for service.
1. Change the
configuration to
enable the modem.
2.
Failed
Modem reset failed
No dial tone detected
If the problem
remains, replace the
modem.
If the problem
remains, replace the
modem.
If the problem persists,
call for service.
Replace the modem.
If the problem persists,
call for service.
1. Make sure that the
phone line attached
to the modem has a
dial tone. (Connect a
phone to the line and
listen, if necessary.) If
there is no tone, have
the phone line
serviced.
2.
If the problem
remains, replace the
modem.
If the problem persists,
call for service.
Recovering BIOS
If your BIOS has become damaged, such as from a power failure during a flash
update, you can recover your BIOS using the flash ROM page swap jumper (J14) and
a BIOS flash diskette.
104
IBM® xSeries 350: User’s Reference
Note: Use one of the following methods to obtain a BIOS flash diskette:
•
Use the ServerGuide program to make a BIOS flash diskette.
•
Download a BIOS flash diskette from the World Wide Web. Go to
http://www.ibm.com/pc/support/, click IBM Server Support, and
make the selections for your server.
•
Contact your IBM service representative.
The flash memory of your server consists of a primary page and a backup page. The
J14 jumper controls which page is used to start the server. If the BIOS in the primary
page is damaged, you can use the backup page to start the server; then, start the BIOS
flash diskette to restore the BIOS to the primary page.
To recover the BIOS, do the following:
1.
Turn off the server and peripheral devices and disconnect all power cords and
external cables; then, remove the cover.
2.
Locate jumper J14 (flash ROM page swap) on the system board. See the
illustration of the system board jumper locations on page 33.
3.
Move J14 to pins 1 and 2 ("lo" setting) to enable BIOS recovery mode.
4.
Reconnect all external cables and power cords and turn on the peripheral devices.
5.
Insert the BIOS flash diskette into the diskette drive.
6.
Restart the server. The system begins the power-on self-test (POST).
7.
Select 1 - Update POST/BIOS from the menu that contains various flash (update)
options.
8.
When you are prompted whether you want to move the current POST/BIOS
image to the backup ROM location, press N.
Attention: If you type Y, the damaged BIOS will be copied into the secondary
page.
9.
When you are prompted whether you want to save the current code to a diskette,
press N.
10. Select your language (0 through 5) and press Enter to accept your choice.
11. Attention: Do not restart the server at this time.
Remove the flash diskette from the diskette drive.
12. Turn off the server.
13. Move J14 to pins 2 and 3 ("hi" setting) to return to normal startup mode.
14. Restart the server. The system starts up.
Chapter 6. Solving problems
105
Identifying problems using status LEDs
Your server has LEDs to help you identify problems with some server components.
These LEDs are part of the Light Path Diagnostics built into the server. By following
the path of lights, you can quickly identify the type of system error that occurred.
Power supply LEDs
The ac and dc power LEDs on the power supply provide status information about the
power supply. The following illustration shows the location of the ac and dc power
LEDs.
Filler panel
AC power light
DC power light
Power supply
106
IBM® xSeries 350: User’s Reference
Power supply handle
The following table describes the ac and dc power LEDs.
AC power LED
DC power LED
Description and action
On
On
The power supply is on and operating correctly.
On
Off
There is a dc power problem.
Possible causes:
1.
The server is not turned on (the power LED is blinking on the front
of the server).
Action: Press the power-control button to start the server.
2.
The power supply has failed.
Action: Replace the power supply.
If the problem persists, have the system serviced.
Off
Off
There is an ac power problem.
Possible causes:
1.
There is no ac power to the power supply.
Actions:
2.
Verify that:
•
The electrical cord is properly connected to the
server.
•
The electrical outlet functions properly.
The power supply has failed.
Action: Replace the power supply.
If the problem persists, have the system serviced.
Chapter 6. Solving problems
107
Diagnostic panel LEDs
The following illustration shows the LEDs on the diagnostics panel inside the server.
See “Light Path Diagnostics” on page 109 for information on identifying problems
using these LEDs.
System board connector
Diskette drive connector
DASD
CPU
Memory
NMI
PCI
Bus
Power
Supply
SP Bus
A B C
Event Log
Non Red
1 2 3 Over Spec
Fan
Temp
The meanings of these LEDs are as follows:
NMI
Nonmaskable interrupt
SP Bus
Service processor failure
PCI Bus A (PCIA)
PCI bus A fault
PCI Bus B (PCIB)
PCI bus B fault
PCI Bus C (PCIC)
PCI bus C fault
DASD
Hard disk drive fault
Memory
Memory fault
CPU
Microprocessor fault
FAN
Fan failure
TEMP
System temperature failure
NON RED
Nonredundant power mode
OVER SPEC
Over specification
Power supply 1
Power supply number 1 failure
Power supply 2
Power supply number 2 failure
Power supply 3
Power supply number 3 failure
Notes:
108
1.
The server does not support replaceable voltage regulator modules (VRMs).
2.
The server supports a maximum of three PCI buses.
IBM® xSeries 350: User’s Reference
3.
The server supports a maximum of three power supplies.
Light Path Diagnostics
You can use the Light Path Diagnostics built into your server to quickly identify the
type of system error that occurred. The LEDs remain illuminated when the server
shuts down, as long as the power supplies are operating properly. This feature helps
you to isolate the problem if an error causes the server to shut down.
Table 17. Light Path Diagnostics.
System error
LED (on the
information LED
panel)
On
Diagnostics
panel LED on
Action
None
The system error log is 75% or more
full or a predictive failure analysis
(PFA) alert was logged.
Check the system error log and correct
any problems. See “Choices available
from the Configuration/Setup Utility
main menu” on page 14 for
information about clearing the error
log. Disconnecting the server from all
power sources for at least 20 seconds
will turn off the system error LED.
NMI
A nonmaskable interrupt occurred.
The PCIA or PCIB LED will probably
also be on.
1.
If the PCIA or PCIB LED is on,
follow the instructions for those
LEDs.
2.
If the PCIA or PCIB LED is not
on, restart the server.
A system error
was detected.
Check to see
which of the
LEDs on the
diagnostics panel
inside the server
are on.
On
Cause
If the problem persists, have the
system serviced.
On
SP
The service processor has failed.
Have the system serviced.
On
PCIA
An error occurred on PCI bus A. An
adapter in PCI slot 1 or the system
board caused the error.
1.
Check the error log for additional
information.
2.
If you cannot correct the problem
from the information in the error
log, try to determine the failing
adapter by removing one adapter
at a time from PCI bus A (PCI slot
1) and restarting the server after
each adapter is removed.
If the problem persists, have the
system serviced.
Chapter 6. Solving problems
109
Table 17. Light Path Diagnostics.
System error
LED (on the
information LED
panel)
On
Diagnostics
panel LED on
PCIB
Cause
An error occurred on PCI bus B. An
adapter in PCI slot 2, 3, 4 or the
system board caused the error.
Action
1.
Check the error log for additional
information.
2.
If you cannot correct the problem
from the information in the error
log, try to determine the failing
adapter by removing one adapter
at a time from PCI bus B (PCI
slots 2, 3, and 4) and restarting
the server after each adapter is
removed.
If the problem persists, have the
system serviced.
On
PCIC
An error occurred on PCI bus C. An
adapter in PCI slot 5 or 6 or the system
board caused the error.
1.
Check the error log for additional
information.
2.
If you cannot correct the problem
from the information in the error
log, try to determine the failing
adapter by removing one adapter
at a time from PCI bus C (PCI
slots 5 and 6) and restarting the
server after each adapter is
removed.
If the problem persists, have the
system serviced.
On
On
110
DASD
MEM
IBM® xSeries 350: User’s Reference
A hot-swap hard disk drive has failed
on SCSI channel B.
A memory error occurred.
1.
Check the error log for additional
information. If the error log
indicates a temperature problem
and the fans are working
correctly, check for air flow
blockage.
2.
If the amber hard disk drive
status LED on one of the hotswap hard disk drives is on, see
“Turning on the server” on page 7
for more information.
1.
Check the DIMM error LEDs on
the memory board.
2.
Replace the DIMM indicated by
the lit DIMM error LED.
Table 17. Light Path Diagnostics.
System error
LED (on the
information LED
panel)
On
Diagnostics
panel LED on
CPU
Cause
One of the microprocessors has failed,
or a microprocessor is installed in the
wrong connector.
Action
1.
Check the microprocessor error
LEDs on the memory board. If a
microprocessor error LED is on
for a microprocessor connector
that has a terminator card
installed instead of a
microprocessor, the
microprocessors are not installed
in the correct order. See
“Installing a microprocessor” on
page 55 for information about the
correct order for installing
microprocessors. Otherwise,
continue with the next step.
2.
Turn off the server, reseat the
microprocessor indicated by the
lit microprocessor error LED, and
restart the server.
3.
If the problem persists, replace
the microprocessor.
If the problem persists, have the
system serviced.
On
FAN
One of the fans has failed or is
operating too slowly.
Note:
On
TEMP
The LED on the failing fan will be lit.
Replace the fan.
A failing fan can also cause
the TEMP and DASD LEDs to
be on.
The system temperature has exceeded
the maximum rating.
1.
Check to see if a fan has failed. If
it has, replace the fan.
2.
Make sure the room temperature
is not too high. (See “Chapter 1.
Introducing the xSeries 350
server,” on page 1.)
If the problem persists, have the
system serviced.
On
NON RED
The server is operating in a
nonredundant power mode. Two or
more power supplies are installed in
the server, and either one power
supply has failed or the server has
reached a condition in which it is no
longer operating in redundant mode.
If a power supply has failed, replace
the failing power supply. If not, add a
power supply to ensure redundancy.
On
OVER SPEC
The server is drawing more power
than the power supplies are rated for.
Either add a power supply or remove
a device from the server.
On
PS1
The first power supply has failed.
Replace the first power supply.
On
PS2
The second power supply has failed.
Replace the second power supply.
On
PS3
The third power supply has failed.
Replace the third power supply.
Chapter 6. Solving problems
111
Table 17. Light Path Diagnostics.
System error
LED (on the
information LED
panel)
Off
Diagnostics
panel LED on
Cause
None
Action
The Light Path Diagnostics have not
detected a system error.
None
Troubleshooting charts
You can use the troubleshooting charts in this section to find solutions to problems
that have definite symptoms.
If you cannot find the problem in the troubleshooting charts, go to “Starting the
diagnostic programs” on page 96 to test the server. If you have run the diagnostic
tests or if running the tests does not reveal the problem, call for service.
Look for the symptom in the left column of the chart. Instructions and probable
solutions to the problem are in the right column. If you have just added new software
or a new option and your server is not working, do the following before using the
troubleshooting charts:
•
Remove the software or device that you just added.
•
Run the diagnostic tests to determine if your server is running correctly.
•
Reinstall the new software or new device.
Table 18. Troubleshooting charts.
Device and problem
CD-ROM drive
CD-ROM drive is not
recognized.
Suggested action
Verify that:
1.
The primary IDE channel is enabled in the Configuration/Setup Utility
program.
2.
All cables and jumpers are installed correctly.
3.
The correct device driver is installed for the CD-ROM drive.
If there is a diskette in the drive, verify that:
Diskette drive
Diskette drive activity light
stays on, or the system
bypasses the diskette drive.
1.
The diskette drive is enabled in the Configuration/Setup Utility program.
2.
The diskette is good and not damaged. (Try another diskette if you have one.)
3.
The diskette contains the necessary files to start the server.
4.
Your software program is working correctly.
If the diskette drive in-use light stays on, or the system continues to bypass the
diskette drive, call for service.
Expansion enclosure
The SCSI expansion enclosure
used to work but does not
work now.
Verify that:
1.
The cables for all external SCSI options are connected correctly.
2.
The last option in each SCSI chain, or the end of the SCSI cable, is terminated
correctly.
3.
Any external SCSI option is turned on. You must turn on an external SCSI option
before turning on the server.
For more information, see your SCSI and expansion enclosure documentation.
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IBM® xSeries 350: User’s Reference
Table 18. Troubleshooting charts.
Device and problem
General
Suggested action
Call for service.
Problems such as broken cover
locks or indicator lights not
working.
Intermittent problems
A problem occurs only
occasionally and is difficult to
detect.
Verify that:
1.
All cables and cords are connected securely to the rear of the server and attached
options.
2.
When the server is turned on, air is flowing from the rear of the server at the fan
grill. If there is no airflow, the fan is not working. This causes the server to
overheat and shut down.
3.
Ensure that the SCSI bus and devices are configured correctly and that the last
external device in each SCSI chain is terminated correctly.
If the problem persists, call for service.
Keyboard, mouse, or pointing- 1. Make sure that the keyboard cable is properly connected to the server.
device
2. Make sure that the server and the monitor are turned on.
All or some keys on the
3. Try using another keyboard.
keyboard do not work.
If the problem persists, call for service.
The mouse or pointing device
does not work.
1.
Verify that the mouse or pointing-device cable is securely connected and the
device drivers are installed correctly.
2.
Try using another mouse or pointing device.
If the problem persists, call for service.
Memory
The amount of memory
displayed is less than the
amount of memory that is
installed.
Verify that:
1.
The memory modules are seated properly.
2.
You have installed the correct type of memory.
3.
If you changed the memory, you updated the memory configuration with the
Configuration/Setup Utility program.
4.
All banks of memory on the DIMMs are enabled. The server might have
automatically disabled a DIMM bank when it detected a problem, or a DIMM
bank might have been manually disabled.
If the problem persists, run the memory diagnostic program. The system might have
detected a bad memory module and automatically reallocated memory to enable the
server to continue to operate. If the memory tests fail, call for service or replace the
failing DIMM.
Microprocessor
The server emits a continuous
tone during POST.
The startup (boot) microprocessor is not working properly.
Verify that the startup microprocessor is seated properly. If it is, replace the startup
microprocessor.
If the problem remains, call for service.
Chapter 6. Solving problems
113
Table 18. Troubleshooting charts.
Device and problem
Monitor
Testing the monitor.
Suggested action
Some IBM monitors have their own self-tests. If you suspect a problem with your
monitor, refer to the information that comes with the monitor for adjusting and
testing instructions.
If you still cannot find the problem, call for service.
The screen is blank.
Verify that:
1.
The server power cords are plugged into the server and a working electrical
outlet.
2.
The monitor cables are connected properly.
3.
The monitor is turned on and the Brightness and Contrast controls are adjusted
correctly.
If the screen remains blank, call for service.
Important: In some memory configurations, the 3-3-3 beep code might sound during
POST followed by a blank display screen. If this occurs and the Boot Fail Count
feature in the Start Options of the Configuration/Setup Utility is set to Enabled (its
default setting), you must restart the server three times to force the system BIOS to
reset the memory connector or bank of connectors from Disabled to Enabled.
Only the cursor appears.
Call for service.
The monitor works when you
turn on the server, but goes
blank when you start some
application programs.
Verify that:
1.
The primary monitor cable is connected to the video port.
2.
You installed the necessary device drivers for the applications.
If the screen remains blank, call for service.
Wavy, unreadable, rolling,
If the monitor self-tests show the monitor is working correctly, consider the location
distorted screen, or screen jitter. of the monitor. Magnetic fields around other devices (such as transformers,
appliances, fluorescent lights, and other monitors) can cause screen jitter or wavy,
unreadable, rolling, or distorted screen images. If this happens, turn off the monitor.
(Moving a color monitor while it is turned on might cause screen discoloration.) Then
move the device and the monitor at least 305 mm (12 in.) apart. Turn on the monitor.
Notes:
1.
To prevent diskette drive read/write errors, be sure that the distance between
monitors and diskette drives is at least 76 mm (3 in.).
2.
Non-IBM monitor cables might cause unpredictable problems.
3.
An enhanced monitor cable with additional shielding is available for the IBM
model 9521 and 9527 monitors. For information about the enhanced monitor
cable, see your IBM reseller or IBM marketing representative.
If the problem remains, call for service.
Wrong characters appear on
the screen.
If the wrong language is displayed, update the BIOS with the correct language.
If the problem remains, call for service.
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IBM® xSeries 350: User’s Reference
Table 18. Troubleshooting charts.
Device and problem
Options
An IBM option that was just
installed does not work.
Suggested action
Verify that:
1.
The option is designed for the server. Refer to the "Server Support" flowchart for
information about obtaining ServerProven compatibility information from the
World Wide Web.
2.
You followed the installation instructions that come with the option.
3.
The option is installed correctly.
4.
You have not loosened any other installed options or cables.
5.
You updated the configuration information in the Configuration/Setup Utility
program. Whenever memory or an option is changed, you must update the
configuration.
If the problem remains, call for service.
An IBM option that used to
work does not work now.
Verify that all of the option hardware and cable connections are secure.
If the option comes with its own test instructions, use those instructions to test the
option.
If the failing option is a SCSI option, verify that:
1.
The cables for all external SCSI options are connected correctly.
2.
The last option in each SCSI chain, or the end of the SCSI cable, is terminated
correctly.
3.
Any external SCSI option is turned on. You must turn on an external SCSI option
before turning on the server.
If the problem remains, call for service.
Parallel port
The number of parallel ports
displayed is less than the
number of parallel ports
installed.
Verify that:
1.
Each port is assigned a unique address by the Configuration/Setup Utility
program and none of the parallel ports is disabled.
2.
The parallel-port adapter, if you installed one, is seated properly.
If the problem persists, call for service.
Power
The server does not power on.
Verify that:
1.
The power cables are properly connected to the server.
2.
The electrical outlet functions properly.
3.
The type of installed memory is correct.
4.
If you just installed an option, remove it, and restart the server. If the server now
powers on, you might have installed more options than the power supply
supports.
5.
The LEDs on the power supply are on.
If the problem persists, call for service.
Chapter 6. Solving problems
115
Table 18. Troubleshooting charts.
Device and problem
Printer
The printer does not work.
Suggested action
Verify that:
1.
The printer is turned on and is online.
2.
The printer signal cable is connected to the correct serial or parallel port on the
server.
Note:
Non-IBM printer cables might cause unpredictable problems.
3.
You have assigned the printer port correctly in your operating system or
application program.
4.
You have assigned the printer port correctly using the Configuration/Setup
Utility program.
If the printer still does not work, run the tests described in the documentation that
comes with your printer. If the tests show that the printer is working correctly, call
for service.
Serial port
The number of serial ports
identified by the operating
system is less than the number
of serial ports installed.
Verify that:
1.
Each port is assigned a unique address by the Configuration/Setup Utility
program and none of the serial ports is disabled.
Note:
2.
The management port C is the same as a serial port connector, but it is
used only by the integrated Advanced System Management processor
and is not available for use by the operating system. This port does not
appear in the Configuration/Setup Utility program menus; it can be
configured using the systems-management software.
The serial-port adapter, if you installed one, is seated properly.
If the problem persists, call for service.
A serial device does not work.
Verify that:
1.
The device is compatible with the server.
2.
The serial port is enabled and is assigned a unique address.
3.
Make sure that the device is not connected to the management port C.
Note:
The management port C is the same as a serial port connector, but it is
used only by the integrated Advanced System Management processor
and is not available for use by the operating system. This port does not
appear in the Configuration/Setup Utility program menus; it can be
configured using the systems-management software.
If the problem persists, call for service.
Service processor problems
Service Processor Manager
reports a general monitor
failure
116
Disconnect the server from all electrical sources, wait for 30 seconds, reconnect the
server to the electrical sources, and restart the server.
If a problem persists, call for service.
IBM® xSeries 350: User’s Reference
Table 18. Troubleshooting charts.
Device and problem
Suggested action
To determine if problems are caused by the software, verify that:
Software problem
1.
Suspected software problem.
Your server has the minimum memory requirements to use the software. For
memory requirements, see the information that comes with the software.
Note:
If you have just installed an adapter or memory, you might have a
memory address conflict.
2.
The software is designed to operate on your server.
3.
Other software works on your server.
4.
The software that you are using works on another system.
If you received any error messages when using the software program, see the
information that comes with the software for a description of the messages and
solutions to the problem.
If problem persists, contact your place of purchase.
Universal Serial Bus (USB)
port problems
Verify that:
1.
A USB device does not work.
You are not trying to use a USB device during POST if you have a standard (nonUSB) keyboard attached to the keyboard port.
Note:
If a standard (non-USB) keyboard is attached to the keyboard port, the
USB is disabled and no USB device will work during POST.
2.
The correct USB device driver is installed.
3.
Your operating system supports USB devices.
If the problem still exists, call for service.
Troubleshooting the Ethernet controller
This section provides troubleshooting information for problems that might occur with
the 10/100 Mbps Ethernet controller.
Network connection problems
If the Ethernet controller cannot connect to the network, check the following:
•
Make sure that the cable is installed correctly.
The network cable must be securely attached at all connections. If the cable is
attached but the problem persists, try a different cable.
If you set the Ethernet controller to operate at 100 Mbps, you must use Category 5
cabling.
If you directly connect two workstations (without a hub), or if you are not using a
hub with X ports, use a crossover cable.
•
•
Note: To determine whether a hub has an X port, check the port label. If the label
contains an X, the hub has an X port.
Determine if the hub supports auto-negotiation. If not, try configuring the
integrated Ethernet controller manually to match the speed and duplex mode of
the hub.
Check the Ethernet controller lights on the operator information panel.
These lights indicate whether a problem exists with the connector, cable, or hub.
— The Ethernet-link status light illuminates when the Ethernet controller
receives a LINK pulse from the hub. If the light is off, there might be a
defective connector or cable, or a problem with the hub.
Chapter 6. Solving problems
117
— The Ethernet transmit/receive activity light illuminates when the Ethernet
controller sends or receives data over the Ethernet Network. If the Ethernet
transmit/receive activity light is off, make sure that the hub and network are
operating and that the correct device drivers are loaded.
•
•
•
•
— The Ethernet speed light illuminates when the Ethernet controller LAN speed
is 100 Mbps.
Make sure that you are using the correct device drivers, which are supplied with
your server.
Check for operating system-specific causes for the problem.
Make sure that the device drivers on the client and server are using the same
protocol.
Test the Ethernet controller.
How you test the Ethernet controller depends on which operating system you are
using (see the Ethernet controller device driver README file).
Ethernet controller troubleshooting chart
You can use the following troubleshooting chart to find solutions to 10/100 Mbps
Ethernet controller problems that have definite symptoms.
Table 19. Ethernet troubleshooting chart.
Ethernet controller problem
Suggested Action
The server stops running
The PCI BIOS interrupt settings are incorrect.
when loading device drivers.
Check the following:
•
Determine if the interrupt (IRQ) setting that is assigned to the Ethernet controller
is also assigned to another device in the Configuration/Setup Utility program.
Although interrupt sharing is allowed for PCI devices, some devices do not
function well when they share an interrupt with a dissimilar PCI device. Try
changing the IRQ that is assigned to the Ethernet controller or the other device. For
example, for NetWare Versions 3 and 4, it is recommended that disk controllers not
share interrupts with LAN controllers.
•
Make sure that you are using the most recent device driver that is available from
the World Wide Web.
•
Run the network diagnostic program.
If the problem remains, call for service.
Ethernet-link status light
does not illuminate.
Check the following:
•
Make sure that the hub is turned on.
•
Check all connections at the Ethernet controller and the hub.
•
Check the cable. A crossover cable is required unless the hub has an X designation.
•
Use another port on the hub.
•
If the hub does not support auto-negotiation, manually configure the Ethernet
controller to match the hub.
•
If you manually configured the duplex mode, make sure that you also manually
configure the speed.
•
Run diagnostics on the LEDs.
If the problem remains, call for service.
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IBM® xSeries 350: User’s Reference
Table 19. Ethernet troubleshooting chart.
Ethernet controller problem
The Ethernet
transmit/receive activity
light does not illuminate.
Check the following:
Note:
Data is incorrect or sporadic.
The Ethernet controller
stopped working when
another adapter was added
to the server.
Suggested Action
The Ethernet transmit/receive activity LED illuminates only when data is sent
to or by this Ethernet controller.
•
Make sure that you have installed the network device drivers.
•
The network might be idle. Try sending data from this workstation.
•
Run diagnostics on the LEDs.
•
The function of this LED can be changed by device driver load parameters. If
necessary, remove any LED parameter settings when you install the device drivers.
Check the following:
•
Make sure that you are using Category 5 cabling when operating the server at 100
Mbps.
•
Make sure that the cables do not run close to noise-inducing sources like
fluorescent lights.
Check the following:
•
Make sure that the cable is connected to the Ethernet controller.
•
Make sure that your PCI system BIOS is current.
•
Reseat the adapter.
•
Determine if the interrupt (IRQ) setting that is assigned to the Ethernet adapter is
also assigned to another device in the Configuration/Setup Utility program.
Although interrupt sharing is allowed for PCI devices, some devices do not
function well when they share an interrupt with a dissimilar PCI device. Try
changing the IRQ that is assigned to the Ethernet adapter or the other device.
If the problem remains, call for service.
The Ethernet controller
stopped working without
apparent cause.
Check the following:
•
Run diagnostics for the Ethernet controller.
•
Try a different connector on the hub.
•
Reinstall the device drivers. Refer to your operating-system documentation and to
the ServerGuide information.
If the problem remains, call for service.
Ethernet controller messages
The integrated Ethernet controller might display messages from the following device
drivers:
•
•
•
•
Novell NetWare or IntraNetWare Server ODI
NDIS Adapter for level 2.01 (OS/2)
NDIS Adapter for level 4.0 (Windows NT)
SCO UNIX® LLI
Novell NetWare or IntraNetWare server ODI
device driver messages
This section provides explanations of the error messages for the Novell NetWare or
IntraNetWare server ODI device driver and suggested actions to resolve each
problem.
Chapter 6. Solving problems
119
Table 20. Novell NetWare or IntraNetWare ODI driver messages for the Ethernet
controller.
PCNTNW-NW-026 The MSM is unable to parse a required custom keyword.
Explanation: You typed an incorrect parameter keyword.
Action: Reinstall the device driver using the correct keyword.
PCNTNW-NW-054 The adapter did not respond to the initialization command.
Explanation: The adapter did not respond when the device driver tried to initialize it.
Action: Verify that the Ethernet controller is enabled. If the Ethernet controller is enabled, see
“Starting the diagnostic programs” on page 96 and run the diagnostic programs.
PCNTNW-NW-058 The adapter did not respond to the initialization command.
Explanation: The interrupt request (IRQ) setting might not be valid or the EEPROM
information might be incorrect.
Action: Make sure that the IRQ settings are correct in the Configuration/Setup Utility
program. for information on setting the interrupt requests. If the IRQ settings are correct, call
for service.
PCNTNW-NW-066 The cable might be disconnected from the adapter.
Explanation: The cable might be disconnected from the server Ethernet port.
Action: Verify that a cable is connected to the Ethernet port.
PCNTNW-NW-071 The matching virtual adapter could not be found.
Explanation: You tried to load another instance of the driver with a different I/O address. This
new adapter could not be found.
Action: Verify that you installed an IBM Netfinity 10/100 Fault Tolerant Adapter and make
sure that the adapter is seated correctly. If the adapter is seated correctly, call for service.
PCNTNW-NW-072 A resource tag is unavailable.
Explanation: The device driver tried to allocate some resources that were not available.
Action: Add more memory, or free some memory resources in the server. Then, restart the
server.
PCNTNW-NW-073 Unable to allocate memory
Explanation: The device driver failed to allocate the memory needed for normal operation.
Action: Add more memory, or free some memory resources in the server. Then, restart the
server.
PCNTNW-NW-074 The hardware interrupt cannot be set.
Explanation: An attempt was made to initialize a given hardware interrupt. The attempt was
not successful.
Action: Verify that the Ethernet controller is enabled. If the Ethernet controller is enabled, see
“Starting the diagnostic programs” on page 96 and run the diagnostic programs.
If you have an Ethernet adapter installed, make sure that the adapter does not share an IRQ
with any other device.
PCNTNW-NW-075 The Multiple Link Interface Driver (MLID) cannot be registered with the Link Support
Layer (LSL).
Explanation: An error occurred while the device driver was trying to register with the LSL.
Action: Check the version of the NetWare or IntraNetWare operating system. Make sure that
this device driver is correct for the version of NetWare or IntraNetWare that you are using.
Restart the server.
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IBM® xSeries 350: User’s Reference
Table 20. Novell NetWare or IntraNetWare ODI driver messages for the Ethernet
controller.
PCNTNW-NW-079 The Multiple Link Interface Driver (MLID) did not initialize MSMTx Free Count.
Explanation: The MSMTx Free Count is not initialized correctly.
Action: Restart the server. If the problem persists, call for service.
PCNTNW-NW-086 The driver parameter block is too small.
Explanation: The driver parameter block is too small.
Action: Restart the server. If the problem persists, call for service.
PCNTNW-NW-087 The media parameter block is too small.
Explanation: The device driver media parameter block is too small.
Action: Restart the server. If the problem persists, call for service.
PCNTNW-NW-091 The hardware configuration conflicts.
Explanation: You tried to load a new frame type for the existing controller. The hardware
assumptions made in doing so are incorrect. This error can also occur if you try to specify a
mode (such as redundancy) that conflicts with another specified mode.
Action: Make sure that your hardware configuration matches the software settings.
PCNTNW-NW-126 The group bit in the node address override was cleared.
Explanation: The IEEE address has a group bit that indicates that an address belongs to a
group of stations. This bit is used only as a destination address; it cannot be used as a source
address. You tried to enter a source address with this bit set. The device driver cleared the
group bit of the source address.
Action: None necessary, message is for information only.
PCNTNW-NW-127 The local bit in the node address override was set.
Explanation: The local bit in the IEEE address format indicates that the addresses are being
managed locally. If you use the node address override capabilities of this device driver to
enter a new address, the local bit must be set. You entered an address without the local bit set.
The device driver has set the local bit.
Action: None necessary, message is for information only.
PCNTNW-NW-164 The device was not found.
Explanation: The driver cannot find an Ethernet controller in the server.
Action: Verify that the Ethernet controller is enabled. If the Ethernet controller is enabled, go
to “Starting the diagnostic programs” on page 96 to run the diagnostic programs.
PCNTNW-NW-165 The device was not found at IOADDRESS.
Explanation: The Ethernet controller cannot be found at the specified I/O address.
Action: The Ethernet controller does not require a parameter for the I/O address. Remove the
I/O address parameter.
PCNTNW-NW-167 PCI scan specified, device not found.
Explanation: The device driver cannot locate the Ethernet controller on the PCI bus.
Action: Verify that the Ethernet controller is enabled. If the problem persists, see “Starting the
diagnostic programs” on page 96 and run the diagnostic programs.
PCNTNW-NW-180 The DMA parameter is not necessary for PCI device.
Explanation: The Ethernet controller does not require a DMA setting.
Action: None necessary; message is for information only.
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121
Network driver interface specification 2.01
(OS/2) device driver messages
This section provides explanations of the error messages for the NDIS 2.01 (OS/2)
device drivers and suggested actions to resolve each problem.
Table 21. NDIS 2.01 (OS/2) driver messages for the Ethernet controller.
PCNTND-1 Unable to open the Protocol Manager.
Explanation: The NDIS stack is not configured correctly.
Action: Check and correct your configuration.
PCNTND-6 Out of memory while allocating buffers.
Explanation: The driver could not allocate the requested buffers.
Action: Check your system configuration. Edit the PROTOCOL.INI file to reduce the
number of Txbuffers and Rxbuffers specified for the driver.
PCNTND-7 A Protocol Manager device error occurred.
Explanation: The NDIS stack is not configured correctly.
Action: Check and correct your configuration.
PCNTND-8 Bad status for the Protocol Manager.
Explanation: The NDIS stack is not configured correctly in the PROTOCOL.INI file.
Action: Check and correct your configuration.
PCNTND-9 Cannot find the PROTOCOL.INI entry.
Explanation: The NDIS stack is not configured correctly in the PROTOCOL.INI file.
Action: Check and correct your configuration.
PCNTND-10 The Protocol Manager Input Output Control (IOCTL) failed.
Explanation: The NDIS stack is not configured correctly in the PROTOCOL.INI file.
Action: Check and correct your configuration.
PCNTND-11 Protocol Manager registration failed.
Explanation: The NDIS stack is not configured correctly.
Action: Check and correct your configuration.
PCNTND-15 Device not found.
Explanation: The device driver cannot find an Ethernet controller in the server.
Action: Verify that the Ethernet controller is enabled. If the Ethernet controller is enabled, go
to “Starting the diagnostic programs” on page 96 to run the diagnostic programs.
PCNTND-16 PCI scan specified, device not found.
Explanation: The device driver cannot locate the Ethernet controller on the PCI bus.
Action: Verify that the Ethernet controller is enabled. If the Ethernet controller is enabled, go
to “Starting the diagnostic programs” on page 96 to run the diagnostic programs.
PCNTND-21 The adapter failed the checksum test.
Explanation: The device driver cannot find an Ethernet controller.
Action: Verify that the Ethernet controller is enabled. If the Ethernet controller is enabled, go
to “Starting the diagnostic programs” on page 96 to run the diagnostic programs.
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IBM® xSeries 350: User’s Reference
Table 21. NDIS 2.01 (OS/2) driver messages for the Ethernet controller.
PCNTND-23 WARNING: PCNET IRQ found = xx
Explanation: The interrupt request (IRQ) setting (xx) in the PROTOCOL.INI file does not
match the hardware IRQ setting.
Action: Remove the IRQ setting from the PROTOCOL.INI file or change the IRQ setting in
the PROTOCOL.INI file to match the IRQ setting shown in the PCI Slot/Device Information
selection of the Advanced Setup menu in the Configuration/Setup Utility program.
PCNTND-24 WARNING: PCNET IRQ does not match PROTOCOL.INI.
Explanation: The interrupt request (IRQ) setting in the PROTOCOL.INI file does not match
the hardware IRQ setting.
Action: Remove the IRQ setting from the PROTOCOL.INI file or change the IRQ setting in
the PROTOCOL.INI file to match the IRQ setting shown in the PCI Slot/Device Information
selection of the Advanced Setup menu in the Configuration/Setup Utility program.
PCNTND-25 PCI scan specified, PCI bus not found!
Explanation: The driver cannot locate the PCI bus.
Action: Run the diagnostic programs.
PCNTND-29 WARNING: DMA number is not necessary for PCI device.
Explanation: The Ethernet controller does not require a DMA setting.
Action: Remove the DMA setting in the PROTOCOL.INI file.
PCNTND-33 PCNET device with specified IOBASE is already in use.
Explanation: The specified I/O address number is already in use by another Ethernet
controller or device.
Action: Remove the I/O address setting in the PROTOCOL.INI file.
NDIS 4.0 (Windows NT) device driver messages
This section contains the error messages for the NDIS 4.0 device drivers. The
explanation and recommended action are included with each message.
Table 22. NDIS (Windows NT) driver messages for the Ethernet controller.
PermaNet Server:
No Secondary Adapter Found. Grouping Mode is disabled.
Explanation: The failover option requires an adapter that is compatible with the device driver
of the Ethernet controller. No such adapter was found.
Action: Make sure that the correct adapter is installed.
PermaNet Server:
Problem Occurs on the Primary Adapter. Switching over to the Secondary Adapter.
Explanation: The system detected a problem with the primary Ethernet connection and has
transferred all network traffic to the secondary Ethernet controller.
Action: Identify the cause of the failure on the primary Ethernet connection. Restoring the
operational state of the primary connection will cause the network traffic to automatically
transfer to the primary Ethernet controller.
PermaNet Server:
Switching back to Primary Adapter.
Explanation: The primary Ethernet connection is now operating correctly. Network traffic
will automatically transfer to the primary Ethernet controller.
Action: None needed; message is for information only.
Chapter 6. Solving problems
123
UNIX messages
This section provides descriptions of the Ethernet error messages for the SCO UNIX
LLI device driver and suggested actions to resolve each problem.
Table 23. UNIX LLI driver messages for the Ethernet controller.
pnt0-2
PCI search specified, PCI device not found!
Explanation: The driver cannot locate the Ethernet controller on the PCI bus.
Action:
pnt0-6
•
Run the NETCONFIG program to search for another Ethernet controller
•
Verify that the Ethernet controller is enabled. If the Ethernet controller is enabled, run the
diagnostic programs.
Cannot allocate memory for the adapter during an interrupt. Please check your Streams
parameters.
Explanation: On a SunSoft Solaris system, this message indicates that the system is out of
Streams memory blocks.
Action: Use the CRASH utility to increase the number of Streams memory blocks. Modify the
interrupt request (IRQ) settings in the Configuration/Setup Utility program, or run the
NETCONFIG program to match the hardware settings.
pnt0-7
Cannot allocate memory for the adapter during reset. Please check your Streams parameters.
Explanation: The system is out of Streams memory blocks.
Action: Use the CRASH utility to increase the number of Streams memory blocks.
pnt0-11
Device not found!
Explanation: The device driver cannot find an Ethernet controller.
Action: Verify that the Ethernet controller is enabled. If the Ethernet controller is enabled, run
the diagnostic programs.
pnt0-12
Device failed checksum test!
Explanation: The device driver cannot find an Ethernet controller.
Action: Verify that the Ethernet controller is enabled. If the Ethernet controller is enabled, run
the diagnostic programs.
pnt0-13
add_intr_handler failed! Interrupts already enabled.
Explanation: The interrupt request (IRQ) that was specified, or the IRQ that was found, conflicts
with other devices in the server.
Action: Modify your hardware settings.
pnt0-14
Cannot locate hardware.
Explanation: The SunSoft Solaris device driver cannot find any Ethernet controller.
Action: Verify that the Ethernet controller is enabled. If the Ethernet controller is enabled, run
the diagnostic programs.
pnt0-15
No more devices to open.
Explanation: The SunSoft Solaris device driver cannot find any more Ethernet controllers.
Action: Verify that additional IBM Netfinity 10/100 Fault Tolerant Adapters are present or
replace the Ethernet adapter that fails to respond. If the problem persists, run the diagnostic
programs.
124
IBM® xSeries 350: User’s Reference
Table 23. UNIX LLI driver messages for the Ethernet controller.
pnt0-17
Device fault...Reset initiated!
Explanation: The SunSoft Solaris device driver has been reset because of a device fault.
Action: Verify that additional IBM Netfinity 10/100 Fault Tolerant Adapters are present or
replace the Ethernet adapter that fails to respond. If the problem persists, run the diagnostic
programs.
pnt0-19
IRQ found for PCnet hardware does not match space.c (or pnt.conf)!
Explanation: This is a warning message referring to the interrupt request (IRQ) that the SunSoft
Solaris driver found in the system.
Action: Ignore this message if you are sure that this is what you want to do. Otherwise, run the
NETCONFIG program to match the hardware settings
pnt0-20
add_intr_handler failed! Unknown interrupt type.
Explanation: The interrupt request (IRQ) that was specified, or the IRQ that was found,
conflicts with other devices in the server.
Action:
pnt0-21
•
Modify your hardware settings.
•
Run the NETCONFIG program to search for another Ethernet controller.
add_intr_handler failed! Out of range interrupt number.
Explanation: The interrupt request (IRQ) that was specified, or the IRQ that was found, conflicts
with other devices in the server.
Action:
pnt0-22
•
Modify your hardware settings.
•
Run the NETCONFIG program to search for another Ethernet controller.
add_intr_handler failed! Out of range IPL.
Explanation: The interrupt request (IRQ) that was specified, or the IRQ that was found, conflicts
with other devices in the server.
Action: Modify your hardware settings. Run the NETCONFIG program to search for another
Ethernet controller.
pnt0-23
add_intr_handler failed! Vector already occupied.
Explanation: The interrupt request (IRQ) that was specified, or the IRQ that was found, conflicts
with other devices in the server.
Action: Modify your hardware settings.
pnt0-24
add_intr_handler failed! Vector already shared at different IPL.
Explanation: The interrupt request (IRQ) that was specified, or the IRQ that was found, conflicts
with other devices in the server.
Action:
pnt0-26
•
Modify your hardware settings.
•
Run the NETCONFIG program to search for another Ethernet controller.
The DMA number is not necessary for PCI device.
Explanation: The IBM Netfinity 10/100 Fault Tolerant Adapter does not require a DMA setting.
Action: Edit the SPACE.C file to delete the DMA parameter.
pnt0-29
The IRQ number is already in use.
Explanation: The specified I/O address is already in use.
Action: Run the NETCONFIG program to modify your hardware settings.
Chapter 6. Solving problems
125
Table 23. UNIX LLI driver messages for the Ethernet controller.
pnt0-31
I/O address is not necessary for the PCI device.
Explanation: The I/O address specified is not required.
Action: Remove the assigned I/O address specified for the Ethernet controller
Replacing the battery
IBM has designed this product with your safety in mind. The lithium battery must be
handled correctly to avoid possible danger. If you replace the battery, you must
adhere to the following instructions.
Note: In the U. S., call 1-800-IBM-4333 for information about battery disposal.
If you replace the original lithium battery with a heavy-metal battery or a battery with
heavy-metal components, be aware of the following environmental consideration.
Batteries and accumulators that contain heavy metals must not be disposed of with
normal domestic waste. They will be taken back free of charge by the manufacturer,
distributor, or representative, to be recycled or disposed of in a proper manner.
To order replacement batteries, call 1-800-772-2227 within the United States, and 1800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call
your IBM reseller or IBM marketing representative.
Note: After you replace the battery, you must reconfigure your server and reset the
system date and time.
To replace the battery:
126
1.
Read the information in “Before you begin” on page 39.
2.
Follow any special handling and installation instructions supplied with the
battery.
3.
Turn off the server and all attached devices, and disconnect all power cords and
external cables (see “Safety” on page v); then, remove the top cover.
IBM® xSeries 350: User’s Reference
4.
Locate the battery on the system board.
PCI slot 1
32-bit
33 MHz (J50)
Battery
PCI hot-plug
switch card
(J1)
PCI slot 6
64-bit
33 MHz (J55)
PCI slot 5
64-bit
33 MHz (J54)
PCI slot 4
64-bit
66 MHz (J53)
PCI slot 3
64-bit
66 MHz (J52)
PCI slot 2
64-bit
66 MHz (J51)
Memory board (J40)
Microprocessor slot 4 (J37)
Microprocessor slot 3 (J36)
Microprocessor slot 2 (J35)
Microprocessor slot 1 (J34)
5.
Remove the battery:
a.
Use one finger to slightly slide the battery toward the rear of the server away
from the back of the server. The spring mechanism behind the battery will
push it out toward you as you slide it rearward.
b.
Use your thumb and index finger to pull the battery from under the battery
clip.
c.
Ensure that the battery clip is touching the base of the battery socket by
pressing gently on the clip.
Chapter 6. Solving problems
127
6.
Insert the new battery:
a.
Tilt the battery so that you can insert it into the front of the socket, under the
battery clip.
b.
As you slide it under the battery clip, press the battery down into the socket.
7.
Insert the plastic dividers into the divider guides.
8.
Reinstall the top cover.
Note: You must wait approximately 20 seconds after you plug the power cord of
your server into an electrical outlet before the power-control button
becomes active.
9.
Start the Configuration/Setup Utility program and set configuration parameters
as needed. Refer to “Using the Configuration/Setup Utility program” on page 13.
Getting help, service, and information
If you need help, service, technical assistance, or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist
you.
For example, IBM maintains pages on the World Wide Web where you can get
information about IBM products and services, find the latest technical information,
and download device drivers and updates. Some of these pages are:
http://www.ibm.com
Main IBM home page
http://www.ibm.com/pc
IBM Personal Computing
http://www.ibm.com/pc/support
IBM Personal Computing Support
http://www.ibm.com/pc/us/ibmpc
IBM Commercial Desktop PCs (U.S.)
http://www.ibm.com/pc/us/intellistation
IBM IntelliStation Workstations
(U.S.)
http://www.ibm.com/pc/us/accessories
Options by IBM (U.S.)
http://www.ibm.com/eserver/xseries
IBM xSeries Servers (U.S.)
http://www.ibm.com/pc/us/server/sguide
IBM ServerGuide (U.S.)
http://www.ibm.com/pc/us/netfinity/
system_management
IBM Systems Management (U.S.)
http://www.ibm.com/software/os/warp-server
IBM OS/2 Warp Server
http://www.ibm.com/pc/techconnect
IBM TechConnect
You can select a country-specific Web site from these pages.
You might also want to visit the Web pages of other companies for information about
other operating systems, software, and accessories. The following are some other Web
sites you might find helpful:
128
IBM® xSeries 350: User’s Reference
http://www.lotus.com
http://www.tivoli.com
http://www.microsoft.com
http://www.novell.com
http://www.sco.com
http://www.adaptec.com
http://www.apcc.com
http://www.norton.com
Help is also available from bulletin boards and online services, as well as by fax and
telephone. This section provides information about these sources.
Services available and telephone numbers listed are subject to change without notice.
Service support
With the original purchase of an IBM hardware product, you have access to extensive
support coverage. During the IBM hardware product warranty period, you may call
the IBM Personal Computer HelpCenter™ (1-800-772-2227 in the U.S.) for hardware
product assistance covered under the terms of the IBM hardware warranty. See
“Getting help by telephone” on page 132 for HelpCenter telephone numbers in other
countries.
The following services are available during the warranty period:
•
Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
•
IBM hardware repair - If the problem is determined to be caused by IBM
hardware under warranty, trained service personnel are available to provide the
applicable level of service.
•
Engineering change management - Occasionally, there might be changes that are
required after a product has been sold. IBM or your reseller, if authorized by IBM,
will make Engineering Changes (ECs) available that apply to your hardware.
Be sure to retain your proof of purchase to obtain warranty service.
Please have the following information ready when you call:
•
•
•
•
•
Machine Type and Model
Serial numbers of your IBM hardware products
Description of the problem
Exact wording of any error messages
Hardware and software configuration information
If possible, be at your computer when you call.
The following items are not covered:
•
Replacement or use of non-IBM parts or nonwarranted IBM parts
•
Note: All warranted parts contain a 7-character identification in the format IBM
FRU XXXXXXX.
Identification of software problem sources
Chapter 6. Solving problems
129
•
•
•
•
Configuration of BIOS as part of an installation or upgrade
Changes, modifications, or upgrades to device drivers
Installation and maintenance of network operating systems (NOS)
Installation and maintenance of application programs
Refer to your IBM hardware warranty for a full explanation of IBM's warranty terms.
Before you call for service
Many computer problems can be solved without outside assistance, by using the
online help or by looking in the online or printed documentation that comes with
your computer or software. Also, be sure to read the information in any README
files that come with your software.
Most computers, operating systems, and application programs come with
documentation that contains troubleshooting procedures and explanations of error
messages. The documentation that comes with your computer also contains
information about the diagnostic tests you can perform.
If you receive a POST error code when you turn on your computer, refer to the POST
error-message charts in your hardware documentation. If you do not receive a POST
error code, but suspect a hardware problem, refer to the troubleshooting information
in your hardware documentation or run the diagnostic tests.
If you suspect a software problem, consult the documentation (including README
files) for the operating system or application program.
Getting customer support and service
Purchasing an IBM PC hardware product entitles you to standard help and support
during the warranty period. If you need additional support and services, a wide
variety of extended services are available for purchase that address almost any need.
Using the World Wide Web
On the World Wide Web, the IBM Personal Computing Web site has up-to-date
information about IBM Personal Computer products and support. The address for the
IBM Personal Computing home page is:
http://www.ibm.com/pc
You can find support information for your IBM products, including supported
options, on the IBM Personal Computing Support page at:
http://www.ibm.com/pc/support
If you select Profile from the support page, you can create a customized support page
that is specific to your hardware, complete with Frequently Asked Questions, Parts
Information, Technical Hints and Tips, and Downloadable Files. You will have the
information you need, all in one place. In addition, you can choose to receive e-mail
notifications whenever new information becomes available about your registered
products. You also can access online support forums, which are community sites
monitored by IBM support staff.
For information about specific Personal Computer products, visit the following pages:
130
IBM® xSeries 350: User’s Reference
http://www.ibm.com/pc/us/intellistation
http://www.ibm.com/pc/us/ibmpc
http://www.ibm.com/eserver/xseries
http://www.ibm.com/pc/us/thinkpad
http://www.ibm.com/pc/us/accessories
http://www.direct.ibm.com/content/home/en_US/aptiva
You can select a country-specific Web site from these pages.
Using electronic support services
If you have a modem, you can get help from several popular services. Online
information services provide assistance through question-and-answer message areas,
live chat rooms, searchable databases, and more.
Technical information is available on a wide range of topics, such as:
•
•
•
•
•
•
Hardware setup and configuration
Preinstalled software
Windows, OS/2, and DOS
Networking
Communications
Multimedia
In addition, the latest device driver updates are available.
Commercial online services, such as America Online (AOL), contain information
about IBM products. (For AOL, use the keyword IBM.)
Getting information by fax
If you have a touch-tone telephone and access to a fax machine, in the U.S. and
Canada you can receive by fax marketing and technical information on many topics,
including hardware, operating systems, and local area networks (LANs). You can call
the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded
instructions, and the requested information will be sent to your fax machine.
In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395.
Getting help online
Online Housecall is a remote communication tool that allows an IBM technicalsupport representative to access your PC by modem. Many problems can be remotely
diagnosed and corrected quickly and easily. In addition to a modem, a remote-access
application program is required. This service is not available for servers. There might
be a charge for this service, depending on the request.
For more information about configuring your PC for Online Housecall:
•
•
•
In the U.S., call 1-800-772-2227.
In Canada, call 1-800-565-3344.
In all other countries, contact your IBM reseller or IBM marketing representative.
Chapter 6. Solving problems
131
Getting help by telephone
During the warranty period, you can get help and information by telephone through
the IBM PC HelpCenter. Expert technical-support representatives are available to
assist you with questions you might have on the following:
•
•
•
•
•
Setting up your computer and IBM monitor
Installing and setting up IBM options purchased from IBM or an IBM reseller
30-day, preinstalled-operating-system support
Arranging for service (on-site or carry-in)
Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased an IBM xSeries Server, you are eligible for IBM Server
Start Up Support after installation. This service provides assistance for:
•
•
•
Setting up your network operating system
Installing and configuring interface cards
Installing and configuring network adapters
Please have the following information ready when you call:
•
•
•
•
•
Machine Type and Model
Serial numbers of your computer, monitor, and other components, or your proof
of purchase
Description of the problem
Exact wording of any error messages
Hardware and software configuration information for your system
If possible, be at your computer when you call.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a week. In
the U.K., these services are available Monday through Friday, from 9:00 a.m. to 6:00
p.m.1
Country
Austria
Österreich
01-24 692 5901
Belgium - Dutch
Belgie
02-210 9820
Belgium - French
Belgique
02-210 9800
Canada
Toronto only
416-383-3344
Canada
Canada - all other
1-800-565-3344
Denmark
Danmark
35 25 02 91
Finland
Suomi
09-22 931 840
France
France
01-69 32 40 40
Germany
Deutschland
069-6654 9040
Ireland
Ireland
01-815 9202
Italy
Italia
02-482 9202
Luxembourg
Luxembourg
298-977 5063
Netherlands
Nederland
020-504 0501
Norway
Norge
23 05 32 40
1.Response time will vary depending on the number and complexity of incoming calls.
132
Telephone number
IBM® xSeries 350: User’s Reference
Portugal
Portugal
21-791 51 47
Spain
España
91-662 49 16
Sweden
Sverige
08-751 52 27
Switzerland - German
Schweiz
0848-80 52 52
Switzerland - French
Suisse
0848-80 52 52
Switzerland - Italian
Svizzera
0848-80 52 52
United Kingdom
United Kingdom
01475-555 055
U.S.A. and Puerto Rico
U.S.A. and Puerto Rico
1-800-772-2227
In all other countries, contact your IBM reseller or IBM marketing representative.
Getting help around the world
If you travel with your computer or need to move it to another country, you can
register for International Warranty Service. When you register with the International
Warranty Service Office, you will receive an International Warranty Service Certificate
that is honored virtually worldwide, wherever IBM or IBM resellers sell and service
IBM PC products.
For more information or to register for International Warranty Service:
•
•
•
In the U.S. or Canada, call 1-800-497-7426.
In Europe, call 44-1475-893638 (Greenock, U.K.).
In Australia and New Zealand, call 61-2-9354-4171.
In all other countries, contact your IBM reseller or IBM marketing representative.
Purchasing additional services
During and after the warranty period, you can purchase additional services, such as
support for IBM and non-IBM hardware, operating systems, and application
programs; network setup and configuration; upgraded or extended hardware repair
services; and custom installations. Service availability and name might vary by
country.
Enhanced PC support line
Enhanced PC Support is available for desktop and mobile IBM computers that are not
connected to a network. Technical support is provided for IBM computers and IBM or
non-IBM options, operating systems, and application programs on the Supported
Products list.
This service includes technical support for:
•
•
•
•
•
•
•
•
•
Installing and configuring your out-of-warranty IBM computer
Installing and configuring non-IBM options in IBM computers
Using IBM operating systems in IBM and non-IBM computers
Using application programs and games
Tuning performance
Installing device drivers remotely
Setting up and using multimedia devices
Identifying system problems
Interpreting documentation
Chapter 6. Solving problems
133
You can purchase this service on a per-call basis, as a multiple-incident package, or as
an annual contract with a 10-incident limit. For more information about purchasing
Enhanced PC Support, see “Ordering support line services”.
900-number operating system and hardware
support line
In the U.S., if you prefer to obtain technical support on a pay-as-you-go basis, you can
use the 900-number support line. The 900-number support line provides support for
IBM PC products that are out of the warranty period.
To access this support, call 1-900-555-CLUB (2582). You will be notified of the charge
per minute.
Network and server support line
Network and Server Support is available for simple or complex networks made up of
IBM servers and workstations using major network operating systems. In addition,
many popular non-IBM adapters and network interface cards are supported.
This service includes all of the features of the Enhanced PC Support Line, plus:
•
•
•
•
Installing and configuring client workstations and servers
Identifying system problems and correcting problems on the client or the server
Using IBM and non-IBM network operating systems
Interpreting documentation
You can purchase this service on a per-call basis, as a multiple-incident package, or as
an annual contract with a 10-incident limit. For more information about purchasing
Network and Server Support, see “Ordering support line services”.
Ordering support line services
Enhanced PC Support Line and Network and Server Support Line services are
available for products on the Supported Products list. To receive a Supported
Products list:
•
In the U.S.:
1.
2.
3.
•
In Canada, contact IBM Direct at 1-800-465-7999, or:
1.
2.
•
Call 1-800-426-3395.
Select document number 11683 for Network and Server support.
Select document number 11682 for Enhanced PC support.
Call 1-800-465-3299.
Select the HelpWare™ catalog.
In all other countries, contact your IBM reseller or IBM marketing representative.
For more information or to purchase these services:
•
•
•
In the U.S., call 1-800-772-2227.
In Canada, call 1-800-465-7999.
In all other countries, contact your HelpCenter.
Warranty and repair services
You can upgrade your standard hardware warranty service or extend the service
beyond the warranty period.
Warranty upgrades in the U.S. include:
•
134
Carry-in service to on-site service
IBM® xSeries 350: User’s Reference
If your warranty provides carry-in repair service, you can upgrade to on-site
repair service, either standard or premium. The standard upgrade provides a
trained servicer within the next business day (9 a.m. to 5 p.m., local time, Monday
though Friday). The premium upgrade provides 4-hour average response, 24
hours a day, 7 days a week.
•
On-site service to premium on-site service
If your warranty provides for on-site service, you can upgrade to premium on-site
service (4-hour average on-site response, 24 hours a day, 7 days a week).
You also can extend your warranty. Warranty and Repair Services offers a variety of
post-warranty maintenance options, including ThinkPad® EasyServ Maintenance
Agreements. Availability of the services varies by product.
For more information about warranty upgrades and extensions:
•
•
•
In the U.S., call 1-800-426-4968.
In Canada, call 1-800-465-7999.
In all other countries, contact your IBM reseller or IBM marketing representative.
Ordering publications
Additional publications are available for purchase from IBM. For a list of publications
available in your country:
•
•
In the U.S., Canada, and Puerto Rico, call 1-800-879-2755.
In other countries, contact your IBM reseller or IBM marketing representative.
Chapter 6. Solving problems
135
136
IBM® xSeries 350: User’s Reference
Chapter 7. Rack installation instructions
This section provides instructions for installing a server in a rack.
© Copyright IBM Corp. 2001
137
Rack mounting instructions
• Review the documentation that comes with your rack enclosure.
• Maintain 15 cm (6 in.) of clearance around your server for air circulation.
• Ensure that the room air temperature is below 35°C (95°F).
• Plan the server installation working from the bottom of the rack up.
• Remove the rack doors and the side panels during the installation, if necessary.
• Position the template to the rack so that the edges of the template do not
overlap any other devices that are to be installed.
³50 kg (110.5 lbs)
³32 kg (70.5 lbs)
• Do not place any object weighing more than 50 kg (110 lbs.) on top of
rack-mounted devices.
• Use safe practices when lifting.
• Install the heaviest device in the bottom of the rack.
• Do not extend more than one device out of the rack.
• Connect all power cords on the server and on other devices to properly wired
and grounded electrical outlets.
• Take precautions to prevent the rack from overloading the power outlets when
you install multiple devices in a rack.
The following is a list of items that are included in your rack installation kit. If any items are
missing or damaged, contact your place of purchase.
• Cable clamps (10)
• Cable-management arm
• Cable-retainer bracket
• Cable straps (6))
• Cage nuts (12)
• Cage-nut-insertion tool
• Clip nuts (12)
• Hinge bracket
• Hinge pin
• Screw packages (2)
• Slide rails (2)
1
2
T
e
m
p
l
a
t
e
Use the attached stickers to mark the holes
on the front and the rear of the rack in the
locations indicated by the arrows on the
template.
138
IBM® xSeries 350: User’s Reference
Cage
nuts
Cage
nuts
Clip
nuts
Use the cage-nut-insertion tool or a
screwdriver to insert the cage nuts, or slide
on the clip nuts, as required for your rack,
into all the marked holes.
3
4
B
A
Use the tab A on the rear of the slide rail to
align the slide rail to the rack. If it is necessary
to adjust the slide rail, loosen the screws B on
the rear of the rail.
Use the M6 screws to bolt the slide rail to the
front of the rack (left front of rack shown here).
Then, use the M6 screws to bolt the slide rail
and the hinge bracket on the right rear of the
rack. Keep the hinge bracket as vertical as
possible to prevent the cable management
arm from sagging. If you loosened the screws
at the rear of the slide rail, tighten them now.
Repeat the slide-rail-installation instructions
for the other slide rail.
6
5
A
A
A
B
Use the hinge pin A to attach the cablemanagement arm B to the hinge bracket.
Caution: To avoid injury, do not place your
fingers around the rack-support wheels A
when lowering the server onto the rails.
Fully extend the slide rails out of the rack.
Lift the server above the rails; then, rest
rack-support wheels A on the slide rails.
Chapter 7. Rack installation instructions
139
7
A
A
8
B
A
Use the M4 screws to secure the server to the
rails. Unscrew the rack-support wheels A and
store them in a safe place.
9
Use the M4 screws to install the cable-retainer
bracket A ; then, install the cable clamps B .
10
A
A
B
D
C
Attach the power, keyboard, mouse, and
monitor cables (if required) to the server and
route them through the cable clamps A . Then,
attach all other required cables to the server.
140
IBM® xSeries 350: User’s Reference
Use a cable strap A to attach all the cables to
the cable-retainer bracket B on the server.
Then, route the cables through the
cable-management arm C . Use the cable
straps D to secure the cables as shown.
12
11
A
B
A
C
Press in on the safety latch A and slide the
server into the rack until the release latches B
snap shut. Then, insert the M6 screws C
through the release-latch-bracket assembly.
Note: Inserting the M6 screws B is optional,
unless you are moving the rack or the rack is
in a vibration-prone area.
If you need to access the rear of the server to
complete the installation, rotate the lever A to
the vertical position and pull the arm away
from the server. Otherwise, the lever must be
in the horizontal position inside the rack to
prevent the cables from touching the rear
door of the rack.
Refer to your server documentation to complete the installation.
Chapter 7. Rack installation instructions
141
142
IBM® xSeries 350: User’s Reference
Appendix A. Warranties and notices
This chapter contains warranty and emission notices. It also contains trademarks and
general-information notices.
Warranty Statements
The warranty statements consist of two parts: Part 1 and Part 2. Part 1 varies by
country. Part 2 is the same for all countries. Be sure to read both the Part 1 that applies
to your country and Part 2.
•
United States, Puerto Rico, and Canada (Z125-4753-05 11/97)
(page 143, Part 1 - General Terms)
•
Worldwide except Canada, Puerto Rico, Turkey, and United States (Z125-569701 11/97)
(“Part 1 - General Terms,” on page 146)
•
Worldwide Country-Unique Terms
(“Part 2 - Worldwide Country-Unique Terms” on page 148)
IBM Statement of Limited Warranty for United States,
Puerto Rico, and Canada (Part 1 - General Terms)
This Statement of Limited Warranty includes Part 1 - General Terms and Part 2 Country-unique Terms. The terms of Part 2 may replace or modify those of Part
1.The warranties provided by IBM in this Statement of Limited Warranty apply only
to Machines you purchase for your use, and not for resale, from IBM or your reseller.
The term "Machine" means an IBM machine, its features, conversions, upgrades,
elements, or accessories, or any combination of them. The term "Machine" does not
include any software programs, whether pre-loaded with the Machine, installed
subsequently or otherwise. Unless IBM specifies otherwise, the following warranties
apply only in the country where you acquire the Machine. Nothing in this Statement
of Warranty affects any statutory rights of consumers that cannot be waived or limited
by contract. If you have any questions, contact IBM or your reseller.
Machine - IBM
xSeries 350
Warranty Period* - Three Years
*Contact your place of purchase for warranty service information. Some IBM
Machines are eligible for On-site warranty service depending on the country where
service is performed.
The IBM Warranty for Machines
IBM warrants that each Machine 1) is free from defects in materials and workmanship
and 2) conforms to IBM's Official Published Specifications. The warranty period for a
Machine is a specified, fixed period commencing on its Date of Installation. The date
on your sales receipt is the Date of Installation, unless IBM or your reseller informs
you otherwise.
During the warranty period IBM or your reseller, if approved by IBM to provide
warranty service, will provide repair and exchange service for the Machine, without
© Copyright IBM Corp. 2001
143
charge, under the type of service designated for the Machine and will manage and
install engineering changes that apply to the Machine.
If a Machine does not function as warranted during the warranty period, and IBM or
your reseller are unable to either 1) make it do so or 2) replace it with one that is at
least functionally equivalent, you may return it to your place of purchase and your
money will be refunded. The replacement may not be new, but will be in good
working order.
Extent of Warranty
The warranty does not cover the repair or exchange of a Machine resulting from
misuse, accident, modification, unsuitable physical or operating environment,
improper maintenance by you, or failure caused by a product for which IBM is not
responsible. The warranty is voided by removal or alteration of Machine or parts
identification labels.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND
YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION
TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO
THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN
THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE
WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.
Items Not Covered by Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Unless specified otherwise, IBM provides non-IBM machines WITHOUT
WARRANTIES OF ANY KIND.
Any technical or other support provided for a Machine under warranty, such as
assistance via telephone with "how-to" questions and those regarding Machine set-up
and installation, will be provided WITHOUT WARRANTIES OF ANY KIND.
Warranty Service
To obtain warranty service for the Machine, contact your reseller or IBM. In the
United States, call IBM at 1-800-772-2227. In Canada, call IBM at 1-800-565-3344. You
may be required to present proof of purchase.
IBM or your reseller provides certain types of repair and exchange service, either at
your location or at a service center, to keep Machines in, or restore them to,
conformance with their Specifications. IBM or your reseller will inform you of the
available types of service for a Machine based on its country of installation. IBM may
repair the failing Machine or exchange it at its discretion.
When warranty service involves the exchange of a Machine or part, the item IBM or
your reseller replaces becomes its property and the replacement becomes yours. You
represent that all removed items are genuine and unaltered. The replacement may
not be new, but will be in good working order and at least functionally equivalent to
the item replaced. The replacement assumes the warranty service status of the
replaced item.
Any feature, conversion, or upgrade IBM or your reseller services must be installed on
a Machine which is 1) for certain Machines, the designated, serial-numbered Machine
and 2) at an engineering-change level compatible with the feature, conversion, or
upgrade. Many features, conversions, or upgrades involve the removal of parts and
144
IBM® xSeries 350: User’s Reference
their return to IBM. A part that replaces a removed part will assume the warranty
service status of the removed part.
Before IBM or your reseller exchanges a Machine or part, you agree to remove all
features, parts, options, alterations, and attachments not under warranty service.
You also agree to
1.
ensure that the Machine is free of any legal obligations or restrictions that prevent
its exchange;
2.
obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
3.
where applicable, before service is provided
a.
follow the problem determination, problem analysis, and service request
procedures that IBM or your reseller provides,
b.
secure all programs, data, and funds contained in a Machine,
c.
provide IBM or your reseller with sufficient, free, and safe access to your
facilities to permit them to fulfill their obligations, and
d. inform IBM or your reseller of changes in a Machine’s location.
IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s
possession or 2) in transit in those cases where IBM is responsible for the
transportation charges.
Neither IBM nor your reseller is responsible for any of your confidential, proprietary
or personal information contained in a Machine which you return to IBM or your
reseller for any reason. You should remove all such information from the Machine
prior to its return.
Production Status
Each IBM Machine is manufactured from new parts, or new and used parts. In some
cases, the Machine may not be new and may have been previously installed.
Regardless of the Machine’s production status, IBM’s appropriate warranty terms
apply.
Limitation of Liability
Circumstances may arise where, because of a default on IBM’s part or other liability,
you are entitled to recover damages from IBM. In each such instance, regardless of
the basis on which you are entitled to claim damages from IBM (including
fundamental breach, negligence, misrepresentation, or other contract or tort claim),
IBM is liable for no more than
1.
damages for bodily injury (including death) and damage to real property and
tangible personal property; and
2.
the amount of any other actual direct damages, up to the greater of U.S. $100,000
(or equivalent in local currency) or the charges (if recurring, 12 months’ charges
apply) for the Machine that is the subject of the claim.
This limit also applies to IBM’s suppliers and your reseller. It is the maximum for
which IBM, its suppliers, and your reseller are collectively responsible.
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE
FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES
(OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF,
OR DAMAGE TO, YOUR RECORDS OR DATA; OR 3) SPECIAL, INCIDENTAL,
OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL
DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF IBM, ITS
SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION
Appendix A. Warranties and notices
145
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
IBM Statement of Warranty Worldwide except Canada,
Puerto Rico, Turkey, United States (Part 1 – General
Terms)
This Statement of Warranty includes Part 1 - General Terms and Part 2 - Countryunique Terms. The terms of Part 2 may replace or modify those of Part 1. The
warranties provided by IBM in this Statement of Warranty apply only to Machines
you purchase for your use, and not for resale, from IBM or your reseller. The term
"Machine" means an IBM machine, its features, conversions, upgrades, elements, or
accessories, or any combination of them. The term "Machine" does not include any
software programs, whether pre-loaded with the Machine, installed subsequently or
otherwise. Unless IBM specifies otherwise, the following warranties apply only in the
country where you acquire the Machine. Nothing in this Statement of Warranty
affects any statutory rights of consumers that cannot be waived or limited by contract.
If you have any questions, contact IBM or your reseller.
Machine - IBM
xSeries 350
Warranty Period* - Three Years
*Contact your place of purchase for warranty service information. Some IBM
Machines are eligible for On-site warranty service depending on the country where
service is performed.
The IBM Warranty for Machines
IBM warrants that each Machine 1) is free from defects in materials and workmanship
and 2) conforms to IBM’s Official Published Specifications. The warranty period for a
Machine is a specified, fixed period commencing on its Date of Installation. The date
on your sales receipt is the Date of Installation, unless IBM or your reseller informs
you otherwise.
During the warranty period IBM or your reseller, if approved by IBM to provide
warranty service, will provide repair and exchange service for the Machine, without
charge, under the type of service designated for the Machine and will manage and
install engineering changes that apply to the Machine.
If a Machine does not function as warranted during the warranty period, and IBM or
your reseller are unable to either 1) make it do so or 2) replace it with one that is at
least functionally equivalent, you may return it to your place of purchase and your
money will be refunded. The replacement may not be new, but will be in good
working order.
Extent of Warranty
The warranty does not cover the repair or exchange of a Machine resulting from
misuse, accident, modification, unsuitable physical or operating environment,
improper maintenance by you, or failure caused by a product for which IBM is not
responsible. The warranty is voided by removal or alteration of Machine or parts
identification labels.
THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR
146
IBM® xSeries 350: User’s Reference
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND
YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION
TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO
THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN
THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE
WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.
Items Not Covered by Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Unless specified otherwise, IBM provides non-IBM machines WITHOUT
WARRANTIES OF ANY KIND.
Any technical or other support provided for a Machine under warranty, such as
assistance via telephone with "how-to" questions and those regarding Machine set-up
and installation, will be provided WITHOUT WARRANTIES OF ANY KIND.
Warranty Service
To obtain warranty service for the Machine, contact your reseller or IBM. You may be
required to present proof of purchase.
IBM or your reseller provides certain types of repair and exchange service, either at
your location or at a service center, to keep Machines in, or restore them to,
conformance with their Specifications. IBM or your reseller will inform you of the
available types of service for a Machine based on its country of installation. IBM may
repair the failing Machine or exchange it at its discretion.
When warranty service involves the exchange of a Machine or part, the item IBM or
your reseller replaces becomes its property and the replacement becomes yours. You
represent that all removed items are genuine and unaltered. The replacement may
not be new, but will be in good working order and at least functionally equivalent to
the item replaced. The replacement assumes the warranty service status of the
replaced item.
Any feature, conversion, or upgrade IBM or your reseller services must be installed on
a Machine which is 1) for certain Machines, the designated, serial-numbered Machine
and 2) at an engineering-change level compatible with the feature, conversion, or
upgrade. Many features, conversions, or upgrades involve the removal of parts and
their return to IBM. A part that replaces a removed part will assume the warranty
service status of the removed part.
Before IBM or your reseller exchanges a Machine or part, you agree to remove all
features, parts, options, alterations, and attachments not under warranty service.
You also agree to
1.
ensure that the Machine is free of any legal obligations or restrictions that prevent
its exchange;
2.
obtain authorization from the owner to have IBM or your reseller service a
Machine that you do not own; and
3.
where applicable, before service is provided
a.
follow the problem determination, problem analysis, and service request
procedures that IBM or your reseller provides,
b.
secure all programs, data, and funds contained in a Machine,
c.
provide IBM or your reseller with sufficient, free, and safe access to your
facilities to permit them to fulfill their obligations, and
d. inform IBM or your reseller of changes in a Machine’s location.
Appendix A. Warranties and notices
147
IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s
possession or 2) in transit in those cases where IBM is responsible for the
transportation charges.
Neither IBM nor your reseller is responsible for any of your confidential, proprietary
or personal information contained in a Machine which you return to IBM or your
reseller for any reason. You should remove all such information from the Machine
prior to its return.
Production Status
Each IBM Machine is manufactured from new parts, or new and used parts. In some
cases, the Machine may not be new and may have been previously installed.
Regardless of the Machine’s production status, IBM’s appropriate warranty terms
apply.
Limitation of Liability
Circumstances may arise where, because of a default on IBM’s part or other liability,
you are entitled to recover damages from IBM. In each such instance, regardless of
the basis on which you are entitled to claim damages from IBM (including
fundamental breach, negligence, misrepresentation, or other contract or tort claim),
IBM is liable for no more than
1.
damages for bodily injury (including death) and damage to real property and
tangible personal property; and
2.
the amount of any other actual direct damages, up to the greater of U.S. $100,000
(or equivalent in local currency) or the charges (if recurring, 12 months’ charges
apply) for the Machine that is the subject of the claim.
This limit also applies to IBM’s suppliers and your reseller. It is the maximum for
which IBM, its suppliers, and your reseller are collectively responsible.
UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE
FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES
(OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF,
OR DAMAGE TO, YOUR RECORDS OR DATA; OR 3) SPECIAL, INCIDENTAL,
OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL
DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF IBM, ITS
SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Part 2 - Worldwide Country-Unique Terms
ASIA PACIFIC
AUSTRALIA: The IBM Warranty for Machines: The following paragraph is added
to this Section:
The warranties specified in this Section are in addition to any rights you may have
under the Trade Practices Act 1974 or other legislation and are only limited to the
extent permitted by the applicable legislation.
Extent of Warranty: The following replaces the first and second sentences of this
Section:
The warranty does not cover the repair or exchange of a Machine resulting from
misuse, accident, modification, unsuitable physical or operating environment,
operation in other than the Specified Operating Environment, improper maintenance
by you, or failure caused by a product for which IBM is not responsible.
148
IBM® xSeries 350: User’s Reference
Limitation of Liability: The following is added to this Section:
Where IBM is in breach of a condition or warranty implied by the Trade Practices Act
1974, IBM’s liability is limited to the repair or replacement of the goods or the supply
of equivalent goods. Where that condition or warranty relates to right to sell, quiet
possession or clear title, or the goods are of a kind ordinarily acquired for personal,
domestic or household use or consumption, then none of the limitations in this
paragraph apply.
PEOPLE’S REPUBLIC OF CHINA: Governing Law: The following is added to this
Statement:
The laws of the State of New York govern this Statement.
INDIA: Limitation of Liability: The following replaces items 1 and 2 of this Section:
1.
liability for bodily injury (including death) or damage to real property and
tangible personal property will be limited to that caused by IBM’s negligence;
2.
as to any other actual damage arising in any situation involving nonperformance
by IBM pursuant to, or in any way related to the subject of this Statement of
Warranty, IBM’s liability will be limited to the charge paid by you for the
individual Machine that is the subject of the claim.
NEW ZEALAND: The IBM Warranty for Machines: The following paragraph is
added to this Section:
The warranties specified in this Section are in addition to any rights you may have
under the Consumer Guarantees Act 1993 or other legislation which cannot be
excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of
any goods which IBM provides, if you require the goods for the purposes of a
business as defined in that Act.
Limitation of Liability: The following is added to this Section:
Where Machines are not acquired for the purposes of a business as defined in the
Consumer Guarantees Act 1993, the limitations in this Section are subject to the
limitations in that Act.
EUROPE, MIDDLE EAST, AFRICA (EMEA)
The following terms apply to all EMEA countries.
The terms of this Statement of Warranty apply to Machines purchased from an IBM
reseller. If you purchased this Machine from IBM, the terms and conditions of the
applicable IBM agreement prevail over this warranty statement.
Warranty Service
If you purchased an IBM Machine in Austria, Belgium, Denmark, Estonia, Finland,
France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg,
Netherlands, Norway, Portugal, Spain, Sweden, Switzerland or United Kingdom, you
may obtain warranty service for that Machine in any of those countries from either (1)
an IBM reseller approved to perform warranty service or (2) from IBM.
If you purchased an IBM Personal Computer Machine in Albania, Armenia, Belarus,
Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary,
Kazakhstan, Kirghizia, Federal Republic of Yugoslavia, Former Yugoslav Republic of
Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia,
or Ukraine, you may obtain warranty service for that Machine in any of those
countries from either (1) an IBM reseller approved to perform warranty service or (2)
from IBM.
The applicable laws, Country-unique terms and competent court for this Statement
are those of the country in which the warranty service is being provided. However,
Appendix A. Warranties and notices
149
the laws of Austria govern this Statement if the warranty service is provided in
Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech
Republic, Federal Republic of Yugoslavia, Georgia, Hungary, Kazakhstan, Kirghizia,
Former Yugoslav Republic of Macedonia (FYROM), Moldova, Poland, Romania,
Russia, Slovak Republic, Slovenia, and Ukraine.
The following terms apply to the country specified:
EGYPT: Limitation of Liability: The following replaces item 2 in this Section:
2. as to any other actual direct damages, IBM’s liability will be limited to the total
amount you paid for the Machine that is the subject of the claim.
Applicability of suppliers and resellers (unchanged).
FRANCE: Limitation of Liability: The following replaces the second sentence of the
first paragraph of this Section:
In such instances, regardless of the basis on which you are entitled to claim damages
from IBM, IBM is liable for no more than: (items 1 and 2 unchanged).
GERMANY: The IBM Warranty for Machines: The following replaces the first
sentence of the first paragraph of this Section:
The warranty for an IBM Machine covers the functionality of the Machine for its
normal use and the Machine’s conformity to its Specifications.
The following paragraphs are added to this Section:
The minimum warranty period for Machines is six months.
In case IBM or your reseller are unable to repair an IBM Machine, you can
alternatively ask for a partial refund as far as justified by the reduced value of the
unrepaired Machine or ask for a cancellation of the respective agreement for such
Machine and get your money refunded.
Extent of Warranty: The second paragraph does not apply.
Warranty Service: The following is added to this Section:
During the warranty period, transportation for delivery of the failing Machine to IBM
will be at IBM’s expense.
Production Status: The following paragraph replaces this Section:
Each Machine is newly manufactured. It may incorporate in addition to new parts, reused parts as well.
Limitation of Liability: The following is added to this Section:
The limitations and exclusions specified in the Statement of Warranty will not apply
to damages caused by IBM with fraud or gross negligence and for express warranty.
In item 2, replace "U.S. $100,000" with "1.000.000 DEM."
The following sentence is added to the end of the first paragraph of item 2:
IBM’s liability under this item is limited to the violation of essential contractual terms
in cases of ordinary negligence.
IRELAND: Extent of Warranty: The following is added to this Section:
Except as expressly provided in these terms and conditions, all statutory conditions,
including all warranties implied, but without prejudice to the generality of the
foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods
and Supply of Services Act 1980 are hereby excluded.
Limitation of Liability: The following replaces items one and two of the first
paragraph of this Section:
1. death or personal injury or physical damage to your real property solely caused by
IBM’s negligence; and 2. the amount of any other actual direct damages, up to the
150
IBM® xSeries 350: User’s Reference
greater of Irish Pounds 75,000 or 125 percent of the charges (if recurring, the 12
months’ charges apply) for the Machine that is the subject of the claim or which
otherwise gives rise to the claim.
Applicability of suppliers and resellers (unchanged).
The following paragraph is added at the end of this Section:
IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of
any default shall be limited to damages.
ITALY: Limitation of Liability: The following replaces the second sentence in the first
paragraph:
In each such instance unless otherwise provided by mandatory law, IBM is liable for
no more than: (item 1 unchanged) 2)as to any other actual damage arising in all
situations involving non-performance by IBM pursuant to, or in any way related to
the subject matter of this Statement of Warranty, IBM’s liability, will be limited to the
total amount you paid for the Machine that is the subject of the claim.
Applicability of suppliers and resellers (unchanged).
The following replaces the second paragraph of this Section:
Unless otherwise provided by mandatory law, IBM and your reseller are not liable for
any of the following: (items 1 and 2 unchanged) 3) indirect damages, even if IBM or
your reseller is informed of their possibility.
SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND:
Limitation of Liability: The following is added to this Section:
IBM’s entire liability to you for actual damages arising in all situations involving
nonperformance by IBM in respect of the subject matter of this Statement of Warranty
will be limited to the charge paid by you for the individual Machine that is the subject
of your claim from IBM.
TURKIYE: Production Status: The following replaces this Section:
IBM fulfills customer orders for IBM Machines as newly manufactured in accordance
with IBM’s production standards.
UNITED KINGDOM: Limitation of Liability: The following replaces items 1 and 2
of the first paragraph of this Section:
1. death or personal injury or physical damage to your real property solely caused by
IBM’s negligence; 2. the amount of any other actual direct damages or loss, up to the
greater of Pounds Sterling 150,000 or 125 percent of the charges (if recurring, the 12
months’ charges apply) for the Machine that is the subject of the claim or which
otherwise gives rise to the claim.
The following item is added to this paragraph:
3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act 1979 or
Section 2 of the Supply of Goods and Services Act 1982.
Applicability of suppliers and resellers (unchanged).
The following is added to the end of this Section:
IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of
any default will be limited to damages.
NORTH AMERICA
CANADA: Warranty Service: The following is added to this section:
To obtain warranty service from IBM, call 1-800-565-3344.
UNITED STATES OF AMERICA: Warranty Service: The following is added to this
section:
To obtain warranty service from IBM, call 1-800-772-2227.
Appendix A. Warranties and notices
151
Notices
References in this publication to IBM products, programs, or services do not imply
that IBM intends to make these available in all countries in which IBM operates. Any
reference to an IBM product, program, or service is not intended to state or imply that
only that IBM product, program, or service may be used. Subject to IBM’s valid
intellectual property or other legally protectable rights, any functionally equivalent
product, program, or service may be used instead of the IBM product, program, or
service. The evaluation and verification of operation in conjunction with other
products, except those expressly designated by IBM, are the responsibility of the user.
IBM may have patents or pending patent applications covering subject matter in this
document. The furnishing of this document does not give you any license to these
patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
This section contains trademarks, electronic emission notices, and other important
information.
Any references in this publication to non-IBM Web sites are provided for convenience
only and do not in any manner serve as an endorsement of those Web sites. The
materials at those Web sites are not part of the materials for this IBM product and use
of those Web sites is at your own risk.
Edition Notice
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some
jurisdictions do not allow disclaimer of express or implied warranties in certain
transactions, therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements
and/or changes in the product(s) and/or the program(s) described in this publication
at any time.
This publication was developed for products and services offered in the United States
of America and the United Kingdom. It is possible that this publication may contain
reference to, or information about, IBM products (machines and programs),
programming, or services that are not announced in your country. Such references or
information must not be construed to mean that IBM intends to announce such IBM
products, programming, or services in your country.
Requests for technical information about IBM products should be made to your IBM
reseller or IBM marketing representative. No part of this publication may be
reproduced or distributed in any form or by any means without prior permission in
writing from the International Business Machines Corporation.
© COPYRIGHT INTERNATIONAL BUSINESS MACHINES CORPORATION,
2001. All rights reserved.
152
IBM® xSeries 350: User’s Reference
Note to U.S. Government Users — Documentation related to restricted rights — Use,
duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule
Contract with IBM Corp.
Processing date data
This IBM hardware product and IBM software products that might be packaged with
it have been designed, when used in accordance with their associated
documentation, to process date data correctly within and between the 20th and 21st
centuries, provided all other products (for example, software, hardware, and
firmware) used with these products properly exchange accurate date data with them.
IBM cannot take responsibility for the date data processing capabilities of non-IBM
products, even if those products are preinstalled or otherwise distributed by IBM.
You should contact the vendors responsible for those products directly to determine
the capabilities of their products and update them if needed. This IBM hardware
product cannot prevent errors that might occur if software, upgrades, or peripheral
devices you use or exchange data with do not process date data correctly.
The foregoing is a Year 2000 Readiness Disclosure.
Trademarks
The following terms are trademarks of the IBM Corporation in the United States or
other countries or both:
Active PCI
Predictive Failure Analysis
Alert on LAN
ServeRAID
Chipkill Memory
ServerGuide
DB2
ServerProven
SurePath
EtherJet
TechConnect
HelpCenter
Update Connector
HelpWare
Wake on LAN
IBM
xSeries
Light Path Diagnostics
Lotus and Domino are trademarks of Lotus Development Corporation in the United
States, other countries, or both.
Tivoli and NetView are trademarks of Tivoli Systems Inc. in the United States, other
countries, or both.
Intel, MMX, LANDesk, Pentium, Pentium II Xeon, and Pentium III Xeon are
trademarks or registered trademarks of Intel Corporation in the United States, other
countries, or both.
Microsoft, Windows, and Windows NT are trademarks or registered trademarks of
Microsoft Corporation.
UNIX is a registered trademark of The Open Group in the United States and other
countries.
Appendix A. Warranties and notices
153
Java and all Java-based trademarks and logos are trademarks or registered
trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of
others.
Important notes
Processor speeds indicate the internal clock speed of the microprocessor; other factors
also affect application performance.
When referring to hard disk drive capacity, MB stands for 1000000 bytes and GB
stands for 1000000000 bytes. Total user-accessible capacity may vary depending on
operating environments.
Maximum internal hard disk drive capacities assume the replacement of any standard
hard disk drives and population of all hard disk drive bays with the largest currently
supported drives available from IBM.
Unless otherwise stated, IBM makes no representations or warranties with respect to
non-IBM products. Support (if any) for the non-IBM products is provided by the third
party, not IBM.
Some software may differ from its retail version (if available), and may not include
user manuals or all program functionality.
Electronic emission notices
Federal Communications Commission (FCC)
Statement
Federal Communications Commission (FCC) Class A Statement
Note: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his
own expense.
Properly shielded and grounded cables and connectors must be used in order to meet
FCC emission limits. IBM is not responsible for any radio or television interference
caused by using other than recommended cables and connectors or by unauthorized
changes or modifications to this equipment. Unauthorized changes or modifications
could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
154
IBM® xSeries 350: User’s Reference
Industry Canada Class A emission compliance
statement
This Class A digital apparatus complies with Canadian ICES-003.
Avis de conformité à la réglementation d'Industrie Canada
Cet appareil numérique de classe A est conforme à la norme NMB-003 du Canada.
Australia and New Zealand Class A statement
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
United Kingdom telecommunications safety
requirement
Notice to Customers
This apparatus is approved under approval number NS/G/1234/J/100003 for
indirect connection to public telecommunication systems in the United Kingdom.
European Union EMC Directive conformance statement
This product is in conformity with the protection requirements of EU Council
Directive 89/336/EEC on the approximation of the laws of the Member States relating
to electromagnetic compatibility. IBM cannot accept responsibility for any failure to
satisfy the protection requirements resulting from a nonrecommended modification of
the product, including the fitting of non-IBM option cards.
This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22/European Standard EN
55022. The Limits for Class A equipment were derived for commercial and industrial
environments to provide reasonable protection against interference with licensed
communication equipment.
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
Appendix A. Warranties and notices
155
Taiwan electrical emission statement
Japanese Voluntary Control Council for Interference
(VCCI) statement
Power cords
For your safety, IBM provides a power cord with a grounded attachment plug to use
with this IBM product. To avoid electrical shock, always use the power cord and plug
with a properly grounded outlet.
IBM power cords used in the United States and Canada are listed by Underwriter’s
Laboratories (UL) and certified by the Canadian Standards Association (CSA).
For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified cord
set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord, a
maximum of 15 feet in length and a parallel blade, grounding-type attachment plug
rated 15 amperes, 125 volts.
For units intended to be operated at 230 volts (U.S. use): Use a UL-listed and CSAcertified cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor
cord, a maximum of 15 feet in length and a tandem blade, grounding-type attachment
plug rated 15 amperes, 250 volts.
For units intended to be operated at 230 volts (outside the U.S.): Use a cord set with a
grounding-type attachment plug. The cord set should have the appropriate safety
approvals for the country in which the equipment will be installed.
IBM power cords for a specific country or region are usually available only in that
country or region.
156
IBM® xSeries 350: User’s Reference
IBM power cord part
number
Used in these countries and regions
13F9940
Argentina, Australia, China (PRC), New Zealand, Papua New Guinea, Paraguay, Uruguay,
Western Samoa
13F9979
Afghanistan, Algeria, Andorra, Angola, Austria, Belgium, Benin, Bulgaria, Burkina Faso,
Burundi, Cameroon, Central African Rep., Chad, Czech Republic, Egypt, Finland, France,
French Guiana, Germany, Greece, Guinea, Hungary, Iceland, Indonesia, Iran, Ivory Coast,
Jordan, Lebanon, Luxembourg, Macau, Malagasy, Mali, Martinique, Mauritania, Mauritius,
Monaco, Morocco, Mozambique, Netherlands, New Caledonia, Niger, Norway, Poland,
Portugal, Romania, Senegal, Slovakia, Spain, Sudan, Sweden, Syria, Togo, Tunisia, Turkey,
former USSR, Vietnam, former Yugoslavia, Zaire, Zimbabwe
13F9997
Denmark
14F0015
Bangladesh, Burma, Pakistan, South Africa, Sri Lanka
14F0033
Antigua, Bahrain, Brunei, Channel Islands, Cyprus, Dubai, Fiji, Ghana, Hong Kong, India,
Iraq, Ireland, Kenya, Kuwait, Malawi, Malaysia, Malta, Nepal, Nigeria, Polynesia, Qatar,
Sierra Leone, Singapore, Tanzania, Uganda, United Kingdom, Yemen, Zambia
14F0051
Liechtenstein, Switzerland
14F0069
Chile, Ethiopia, Italy, Libya, Somalia
14F0087
Israel
1838574
Thailand
62X1045
Bahamas, Barbados, Bermuda, Bolivia, Brazil, Canada, Cayman Islands, Colombia, Costa
Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras,
Jamaica, Japan, Korea (South), Liberia, Mexico, Netherlands Antilles, Nicaragua, Panama,
Peru, Philippines, Saudi Arabia, Suriname, Taiwan, Trinidad (West Indies), United States of
America, Venezuela
Appendix A. Warranties and notices
157
158
IBM® xSeries 350: User’s Reference
Index
A
acoustical noise emissions 2
Active PCI (hot-plug) components 3
adapter
10/100 Fault Tolerant Adapter
71
expansion slot locations 42
installing a hot-plug 43
NIC 71
ServeRAID 43
adjusting
chair 11
controls 11
lighting 11
monitor 11
administrator password 19
Advanced System Management Interconnect board components 39
Advanced System Management
ports 75
air circulation 11
arranging workspace 11
auxiliary-device port 67
availability features 5
B
battery, replacing 126
bezel
installing 62
removing 41
BIOS, recovering 104
C
cabling
external 76
rack installation 137
SCSI requirements 68
ServeRAID adapter 44
system-board external connectors 32, 33
system-board internal connectors 32
CDs
ServerGuide 24
Class A electronic emission notice
154
components
Advanced System Management
Interconnect board 39
Diagnostic LED panel 37
major 29
memory board 38
system board 31
configuration
Configuration/Setup Utility 13
failover 72
hardware, cabling for 76, 137
SCSISelect Utility 13
ServeRAID programs 13
ServerGuide CDs 13
updating 62
with ServerGuide 25
© Copyright IBM Corp. 2001
Configuration/Setup Utility program 13
cooling 2
core-frequency-selection jumpers,
microprocessor 35, 58
cover
installing 62
removing 41
heat output 2
help, getting 128
hot-plug adapter. See adapter 43
hot-plug and failover, combining 72
hot-swap drive
backplane 49
installing 48
hub 70
D
I
Diagnostic LED panel 37, 108
diagnostic programs
overview 95
starting 96
diagnostic tools 79
DIMM. See memory module 51
drive
bays 47
hot-swap
installing 48
support 47
internal 46
important notes 154
information light 8
information panel 6, 8
information, getting 128
installation order
memory modules 52
microprocessors 55
installing options 39
E
electrical input 2
electrical outlets 12
electronic emission Class A notice
154
environment 2
error log 94
error messages. See messages 84
Ethernet controller
configuring 71
messages 119
troubleshooting 117
Ethernet port 71
Ethernet speed 100 Mbps light 8
Ethernet transmit/receive activity
light 8
Ethernet-link status link light 8
event log 94
external
cabling 76, 137
devices, connecting 63
F
failover for redundant Ethernet 71
fan, replacing 61
FCC Class A notice 154
features 2, 3
ServerGuide 24
flash memory 105
flash ROM page swap jumper 33,
105
G
glare 11
H
hard-disk drive activity light 6, 8
hard-disk drive status light 6
J
jumper
changing position of 58
flash ROM page swap 33, 105
microprocessor speed 35, 58
power-on password override
18, 33
K
keyboard port 66
L
LED card 37
LEDs
CPU 37, 108
DASD 37, 108
diagnosing problems using 106
diagnostic panel 108
DIMM error 38
FAN 37, 108
Memory 37, 108
NMI 37, 108
NON RED 37, 108
OVER SPEC 37, 108
PCI Bus A 37, 108
PCI Bus B 37, 108
PCI Bus C 37, 108
power supply 106
Power supply 1 37, 108
Power supply 2 37, 108
Power supply 3 37, 108
SP Bus 37, 108
system board 36
TEMP 37, 108
Light Path Diagnostics 106, 109
lighting 11
lights
Ethernet speed 100 Mbps 8
Ethernet transmit/receive activity 8
Ethernet-link status 8
external Attention 42
hard-disk drive activity 6, 8
159
hard-disk drive status 6
Information 8
internal Attention 42
power-on (for Active PCI slots)
42
system error 9
system power 8
lights. See also LEDs
log, test 97
logs, event/error 94
M
memory board component locations
38
memory module
installing 51
order of installation 52
specifications 2
supported 51
messages
diagnostic 95
Ethernet controller 119
POST error 84
SCSI error 95
microprocessor
core-frequency-selection jumpers 35, 58
installing 55
order of installation 55
specifications 2
speed jumpers 35, 58
N
Netfinity 10/100 Fault Tolerant
Adapter 71
Netfinity 3-pack Ultra160 Hot-Swap
Expansion Kit option 49
network connection problems 117
NOS installation
with ServerGuide 26
without ServerGuide 27
notices
electronic emission, Class A
154
FCC, Class A 154
miscellaneous 154
product 154
trademarks 153
O
options, external
cabling requirements 68
connecting 63, 68
installing 68
order of installation
memory modules 52
microprocessors 55
P
parallel port 64
password
administrator 19
override jumper 18
power-on 18
PCI expansion slots 2
Place 11
pointing device port 67
port
160
IBM® xSeries 350: User’s Reference
Advanced System Management
75
auxiliary-device 67
Ethernet 71
input/putput 63
keyboard 66
parallel 64, 65
pointing device 67
serial 69
Ultra160 SCSI 67
Universal Serial Bus 70
POST
beep codes 81
description 81
error messages 84
power cords 156
power supply
installing 59
specifications 2
power-control button 6
power-on password 18
power-on password override jumper 33
power-on self test. See POST 81
problem solving 79
product
notices 154
warranty service 143
publications, ordering 135
R
rack, installing server in 137
reducing glare 11
reliability features 5
repair service 134
reset button 6
S
safety information
electrical vii
laser products viii
safety requirements
electronic emission Class A notice 154
FCC Class A notice 154
saftey information
electrical ix
SCSI
cable 68
error messages 95
IDs 68
SCSI port
description 67
pin assignments 68
SCSISelect Utility program 13, 20
serial port 69
ServeRAID adapter 44
ServeRAID programs 13
ServerGuide
additional programs 27
CDs 13
error symptoms 94
features 24
NOS installation 26
setting up multiple servers 26
using 23
service processor card 39
service, getting 128, 129
serviceability features 5
setting up
multiple servers 26
setup
with ServerGuide 25
size 2
SMP 1
software coupon
ServerGuide 23
specifications 2
starting server 7
static-sensitive devices, handling 40
symmetric multiprocessing 1
system board
connectors
cable 32
external port 33
user-installable options 31
jumpers 33
LEDs 35, 36
system error light 9
system power light 8
system reliability 40
T
telephone numbers 132, 134
test log, viewing 97
trademarks 153
troubleshooting charts 112
turning off server 8
U
Ultra160 SCSI port 67
United States electronic emission
Class A notice 154
United States FCC Class A notice
154
Universal Serial Bus port 70
V
venting of hot air 11
video controller 2
video port 65
W
warranty service 134
Web site 1, 79, 128, 130
ServerGuide 23
weight 2
work area, arranging 11
working inside server with power
on 40
World Wide Web 1
IBM
Part Number: 21P9026
21P926
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