Design To Order Services Regional Service & Customization Centers

Design To Order Services Regional Service & Customization Centers
Regional Service & Customization Centers
Taiwan
Taipei
886-2-2792-7818
Netherlands
Eindhoven
31-40-267-7000
Poland
Design To Order Services
USA
Warsaw
Milpitas, CA
48-22-33-23-740 / 741 1-408-519-3898
50-Day DTOS Time-to-Customer
Worldwide Offices
Asia Pacific
China
Beijing
Shanghai
Shenzhen
Chengdu
Hong Kong
800-810-0345
86-10-6298-4346
86-21-3632-1616
86-755-8212-4222
86-28-8545-0198
852-2720-5118
Japan
Tokyo
Osaka
0800-500-1055
81-3-6802-1021
81-6-6267-1887
Korea
Seoul
080-363-9494
82-2-3663-9494
Taiwan
Rueiguang
Yang Guang
Xindian
Taichung
Kaohsiung
0800-777-111
886-2-2792-7818
886-2-2792-7818
886-2-2218-4567
886-4-2378-6250
886-7-229-3600
Singapore
Singapore
65-6442-1000
Malaysia
1800-88-1809
Kuala Lumpur 60-3-7724-3555
Penang
60-4-397-3788
60-4-397-4188
Europe
Americas
Europe
00800-2426-8080
Germany
Münich
Hilden
49-89-12599-0
49-2103-97-885-0
France
Paris
33-1-4119-4666
Italy
Milano
39-02-9544-961
North America 1-800-866-6008
1-888-576-9668
1-513-742-8895
Cincinnati
1-408-519-3898
Milpitas
1-949-420-2500
Irvine
South America
52-55-6275-2777
Mexico
Brazil
São Paulo
0800-770-5355
55-11-5592-5355
Dedicated Services
Seamless Teamwork
Leading Technology
Trusted Quality
Benelux & Nordics
31-76-5233-100
Breda
Indonesia
Jakarta
62-21-769-0525
Thailand
Bangkok
UK
Reading
44-0118-929-4540
66-2-248-3140
India
Bangalore
1800-425-5071
91-80-25450206
Poland
Warsaw
48-22-33-23-740/741
Australia
Melbourne
Sydney
1300-308-531
61-3-9797-0100
61-2-9476-9300
Russia
Moscow
8-800-555-01-50
7-495-232-1692
• Latest Chipset Solutions
• Vertical Domain Know-how
• Value Added Integration
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UA I T
AR NT
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• Proven Modular Designs
• Admirable Product Reliability
• Solid Quality Assurance
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Greater China
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Kunshan
86-512-5777-5666
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China
• Embedded Expertise
• Streamlined Design Process
• Customer Oriented Services
es
Dedicated Servic
• Global Reach, Local Touch
• Dedicated Manufacturing Facility
• One-stop Service
More Information
www.advantech.com
Please verify specifications before quoting. This guide is intended for reference purposes only.
All product specifications are subject to change without notice.
No part of this publication may be reproduced in any form or by any means, electronic, photocopying, recording or otherwise,
without prior written permission of the publisher.
All brand and product names are trademarks or registered trademarks of their respective companies.
© Advantech Co., Ltd. 2013
8600000028
www.advantech.com/dtos
Design To Order Services
About Advantech
About Advantech Embedded Computing
Advantech: Enables an Intelligent Planet
Founded in 1983, Advantech is a leader in providing trusted innovative embedded and automation products and solutions. Advantech
offers comprehensive system integration, hardware, software, customer-centric design services, and global logistics support; all backed
by industry-leading front and back office e-business solutions. We cooperate closely with our partners to help provide complete solutions
for a wide array of applications across a diverse range of industries. Advantech has always been an innovator in the development and
manufacture of high-quality, high-performance computing platforms, and our mission is to empower these innovations by offering
trustworthy products and services that enable an intelligent planet. With Advantech, there is no limit to the applications and innovations
our products make possible.
Worldwide Leadership in Embedded Design and Services
Advantech has provided leadership for innovative Embedded Computing products and services for 30 years. With comprehensive
product ranges, customer-centric design services, and an extensive global network, Advantech is dedicated to helping customers
develop reliable and innovative embedded solutions. We not only provide the latest embedded hardware computing products, we also
think about how to provide more value to embedded developers through a variety of embedded design-in and software services.
Advantech’s Good-to-Great 3-Circle Principle
The Advantech 3-Circle Principle is based on the book “Good to Great,” by Jim Collins. According to the book, a company looking for
long-term success should clearly address these three fundamental principles, and commit to their continuing, solid execution. Advantech
is fully committed to this approach and has defined the Advantech “Good to Great 3-Circle Principle” as a means of adhering to it.
Mission
Enabling an Intelligent Planet
Growth Model
Focus & Goal
Segmented Business
Units Powered by
Global Trusted Brand
The Global Leader of
Embedded & Automation
Solutions for iWorld
System Integrators
Computer On Modules
3.5, PC/104, EBX, EPIC SBCs
MI/O Extension SBCs
Industrial Motherboards
Embedded Box PCs
Digital Signage Media Players
World-Class Recognition
Advantech is an authorized alliance partner of both Intel® and Microsoft®. Our customers find the technologies we use inside our
products to be widely compatible with other products in the global marketplace. In 2011, Interbrand, the world renowned brand
consulting firm, once again recognized Advantech as one of the Top 10 Taiwanese Global Brands. Advantech appreciates this
recognition of our efforts to build a trusted, global brand; it also symbolizes a promise we give to our business partners, which is to
keep building a trustworthy brand that is recognized everywhere and improves the lives of all.
Model Corporate Citizen
Advantech is committed to being a model corporate citizen
by helping to preserve the environment and by giving back
to society. Our environmental program focuses on reducing,
reusing, and recycling materials used in our manufacturing
operations. Advantech’s environmental compliance effort
includes the following:
Timely Support at Your Convenience
• ISO 14001 Certification
• ISO 13485 Certification
• OHSAS 18001 Certification
• TL9000 Quality Management System
• RoHS Directive Compliance
• WEEE Directive Compliance
• Authorized Sony Green Partner
Advantech has over 12 regional toll-free hotlines, and offices throughout 91 cities in 20 countries, with over 5,000 employees to provide
efficient, professional services for customer care, product selection, technical support, and order handling. Through our call centers
and online stores, customers worldwide enjoy the convenience of Advantech’s multi-service channels to reduce business turnaround
time. Together with over ten customer service centers in Taiwan, China, Japan, Korea, Singapore, Brazil, the Netherlands, Poland,
and the United States, our global service network offers an extensive spectrum of services that includes warehousing, logistics,
peripheral certification, sourcing and purchasing, and RMA and support services.
01 www.advantech.com/dtos
Embedded Boards and Systems
A full spectrum of embedded computing in multiple form factors from computer modules and single board computers, to industrial
motherboards, fanless box computers, and digital signage media players. We commit enormous resources to the continuous
development of innovative form factors to meet customers' changing needs.
Peripheral Modules
Industrial peripheral products such as storage, wireless, touch modules and displays, along with Advantech’s software turn-key
solutions, provide innovative choices for industrial PC applications.
Embedded Software Services
We provide innovative embedded software services to help customers develop different embedded applications. Professional
services include industrial cloud services, embedded BIOS/OS services and software API & utilities.
Design-in Services
Streamlined design-in services fulfill engineering demands at the design-in phase and bring benefits which can shorten design and
integration cycles, minimizing uncertainty and risk. Services include wide temperature range support and ruggedized solutions.
www.advantech.com/dtos
02
Design To Order Services
About Advantech
About Advantech Embedded Computing
Advantech: Enables an Intelligent Planet
Founded in 1983, Advantech is a leader in providing trusted innovative embedded and automation products and solutions. Advantech
offers comprehensive system integration, hardware, software, customer-centric design services, and global logistics support; all backed
by industry-leading front and back office e-business solutions. We cooperate closely with our partners to help provide complete solutions
for a wide array of applications across a diverse range of industries. Advantech has always been an innovator in the development and
manufacture of high-quality, high-performance computing platforms, and our mission is to empower these innovations by offering
trustworthy products and services that enable an intelligent planet. With Advantech, there is no limit to the applications and innovations
our products make possible.
Worldwide Leadership in Embedded Design and Services
Advantech has provided leadership for innovative Embedded Computing products and services for 30 years. With comprehensive
product ranges, customer-centric design services, and an extensive global network, Advantech is dedicated to helping customers
develop reliable and innovative embedded solutions. We not only provide the latest embedded hardware computing products, we also
think about how to provide more value to embedded developers through a variety of embedded design-in and software services.
Advantech’s Good-to-Great 3-Circle Principle
The Advantech 3-Circle Principle is based on the book “Good to Great,” by Jim Collins. According to the book, a company looking for
long-term success should clearly address these three fundamental principles, and commit to their continuing, solid execution. Advantech
is fully committed to this approach and has defined the Advantech “Good to Great 3-Circle Principle” as a means of adhering to it.
Mission
Enabling an Intelligent Planet
Growth Model
Focus & Goal
Segmented Business
Units Powered by
Global Trusted Brand
The Global Leader of
Embedded & Automation
Solutions for iWorld
System Integrators
Computer On Modules
3.5, PC/104, EBX, EPIC SBCs
MI/O Extension SBCs
Industrial Motherboards
Embedded Box PCs
Digital Signage Media Players
World-Class Recognition
Advantech is an authorized alliance partner of both Intel® and Microsoft®. Our customers find the technologies we use inside our
products to be widely compatible with other products in the global marketplace. In 2011, Interbrand, the world renowned brand
consulting firm, once again recognized Advantech as one of the Top 10 Taiwanese Global Brands. Advantech appreciates this
recognition of our efforts to build a trusted, global brand; it also symbolizes a promise we give to our business partners, which is to
keep building a trustworthy brand that is recognized everywhere and improves the lives of all.
Model Corporate Citizen
Advantech is committed to being a model corporate citizen
by helping to preserve the environment and by giving back
to society. Our environmental program focuses on reducing,
reusing, and recycling materials used in our manufacturing
operations. Advantech’s environmental compliance effort
includes the following:
Timely Support at Your Convenience
• ISO 14001 Certification
• ISO 13485 Certification
• OHSAS 18001 Certification
• TL9000 Quality Management System
• RoHS Directive Compliance
• WEEE Directive Compliance
• Authorized Sony Green Partner
Advantech has over 12 regional toll-free hotlines, and offices throughout 91 cities in 20 countries, with over 5,000 employees to provide
efficient, professional services for customer care, product selection, technical support, and order handling. Through our call centers
and online stores, customers worldwide enjoy the convenience of Advantech’s multi-service channels to reduce business turnaround
time. Together with over ten customer service centers in Taiwan, China, Japan, Korea, Singapore, Brazil, the Netherlands, Poland,
and the United States, our global service network offers an extensive spectrum of services that includes warehousing, logistics,
peripheral certification, sourcing and purchasing, and RMA and support services.
01 www.advantech.com/dtos
Embedded Boards and Systems
A full spectrum of embedded computing in multiple form factors from computer modules and single board computers, to industrial
motherboards, fanless box computers, and digital signage media players. We commit enormous resources to the continuous
development of innovative form factors to meet customers' changing needs.
Peripheral Modules
Industrial peripheral products such as storage, wireless, touch modules and displays, along with Advantech’s software turn-key
solutions, provide innovative choices for industrial PC applications.
Embedded Software Services
We provide innovative embedded software services to help customers develop different embedded applications. Professional
services include industrial cloud services, embedded BIOS/OS services and software API & utilities.
Design-in Services
Streamlined design-in services fulfill engineering demands at the design-in phase and bring benefits which can shorten design and
integration cycles, minimizing uncertainty and risk. Services include wide temperature range support and ruggedized solutions.
www.advantech.com/dtos
02
Design To Order Services
50-Day Design To Order Services
Streamlined Design Process
50-Day Time-to-Prototype, The Key for Faster Time-to-Customer
Advantech DTOS is a faster time-to-market solution with streamlined design process and innovative methodology offering up-to-date
embedded products & services. We set a target of 50-Day Time-to-Prototype, delivering speedy and quality customization services.
Advantech Design To Order Services (DTOS) is a design service which provides tailor-made systems or boards to meet specific
application requirements through advanced, innovative and world leading technologies, diverse levels of customization, flexibility of
manufacture, and global technical & logistical support. Advantech DTOS offers you the advantages of faster project development,
lower risk and the assurance of working with a trusted global leader for win-win solutions. With strict project workflow, integrated
infrastructure, and highly proficient project development, we promise our customers a quality and speedy 50-Day Design To Order Services.
Early Planning
At the early project stage, Advantech DTOS team maintains a close relationship with the
customer to ensure a well planned and successful DTOS project.
• Early Consulting: With our know-how in the IPC domain, Advantech DTOS team puts
ideas into practice.
• RFQ Evaluation: Based on the RFQ from the customer, Advantech DTOS team provides an
appropriate proposal to carry out the customer requirements.
• Project Kick-off: This is an important milestone for the DTOS project. From now on, the
project is officially up and running, with confirmed specifications, targets, cost and schedule.
Embedded Expertise
With Advantech's Global Service Network, you can contact our local service team with
unique requirements. It's just like hiring a team of embedded experts working for you,
delivering results with scrupulous project management, latest cutting-edge technologies
and a choice of customization demands, with embedded know-how, flexible manufacturing,
global fulfillment and post-manufacturing services.
Customer Oriented Services
Our task oriented manufacturing project team called Customer Focus Team (CFT), is composed of engineering, fulfillment, quality,
and manufacturing experts to deliver successful projects to our customers for even faster time-to-market.
Strict Project Workflow
We manage projects in a strict closed-loop workflow to ensure our plan, schedule and quality are well traced and managed. There are
five project development phases: Requirement Assessment and Agreement, Design and Prototyping, Design Validation, Production
Validation, and Mass Production, each clearly defined with a different purpose to control project schedules and quality at each check point.
50-Day DTOS
Time-to-Customer
Integrated Infrastructure
Our integrated infrastructure contributes to a practical and quality project. Our Component Information System contains a verified
industrial grade component library to make our quality 50-Day Time-to-Prototype promise come true. Our Product Lifecycle Manager
system provides detailed project information to ensure every element in the project lifecycle is carefully managed, and our quality
assurance team implements strict validation methods to resolve any issues in time for faster time-to-customer delivery.
Requirements Assessment
and Agreement
Design and Development
S
At the product design and prototyping stage, Advantech DTOS team delivers a 50-Day
time-to-prototype sample to meet the customers' fast time-to-market requirements.
• Schematic Design: According to confirmed project specifications, our electronic
engineers carry out the hardware design.
• Knowledge Database: With years of domain expertise in the field, Advantech has built
up a knowledge database to facilitate an efficient and cost effective design process.
• Documentation: Ensures each project and design stage is well traced, documented
and managed.
• PCB Layout: After the schematic design is confirmed, the project will move to the next
stage for PCB design.
• Sample Pilot Run: At this sample trial production stage, the dedicated DTOS
manufacturing team joins the project to carry out pilot run samples and preparation for
mass production.
• Sample Test: Pilot run sample will have basic tests at this stage.
03 www.advantech.com/dtos
Planning
Design
Validation
Design and
Prototyping
C1
EVT
C2
DVT
Production
Validation
C3
PVT
Mass
Production
C4
MP
Prototype Delivery
In this stage, we provide
prototype samples for advanced
verifications, such as
functionality tests, compatibility
tests, reliability tests,
manufacturing feasibility tests
and any other field tests on the
customer side.
Product Proposal
■ External spec.
■ Schedule
■ Team member
Design Check Point
System Placement
■ PCB gerber file
■ Schematic
■ M/E drawing
■ E-BOM
■ EVT report
■ DVT samples
■ Thermal profile
DVT Report
■ Functionality
■ Compatibility
■ Reliability
■ EMI/Safety
■ Thermal aging
■ Bug list
PVT Report
www.advantech.com/dtos
04
Design To Order Services
50-Day Design To Order Services
Streamlined Design Process
50-Day Time-to-Prototype, The Key for Faster Time-to-Customer
Advantech DTOS is a faster time-to-market solution with streamlined design process and innovative methodology offering up-to-date
embedded products & services. We set a target of 50-Day Time-to-Prototype, delivering speedy and quality customization services.
Advantech Design To Order Services (DTOS) is a design service which provides tailor-made systems or boards to meet specific
application requirements through advanced, innovative and world leading technologies, diverse levels of customization, flexibility of
manufacture, and global technical & logistical support. Advantech DTOS offers you the advantages of faster project development,
lower risk and the assurance of working with a trusted global leader for win-win solutions. With strict project workflow, integrated
infrastructure, and highly proficient project development, we promise our customers a quality and speedy 50-Day Design To Order Services.
Early Planning
At the early project stage, Advantech DTOS team maintains a close relationship with the
customer to ensure a well planned and successful DTOS project.
• Early Consulting: With our know-how in the IPC domain, Advantech DTOS team puts
ideas into practice.
• RFQ Evaluation: Based on the RFQ from the customer, Advantech DTOS team provides an
appropriate proposal to carry out the customer requirements.
• Project Kick-off: This is an important milestone for the DTOS project. From now on, the
project is officially up and running, with confirmed specifications, targets, cost and schedule.
Early Planning
Early Consulting
RFQ Evaluation
50-Day DTOS
Sun Mon Tue Wed Thu Fri Sat
3
2
6
4 5
7
1
8
15
9
10
16 17
22/29 23/30 24
11
12
18 19
25
26
13
20
27
14
21
28
Product Design
Schematic Design
PCB Layout
With Advantech's Global Service Network, you can contact our local service team with
unique requirements. It's just like hiring a team of embedded experts working for you,
delivering results with scrupulous project management, latest cutting-edge technologies
and a choice of customization demands, with embedded know-how, flexible manufacturing,
global fulfillment and post-manufacturing services.
Customer Oriented Services
Our task oriented manufacturing project team called Customer Focus Team (CFT), is composed of engineering, fulfillment, quality,
and manufacturing experts to deliver successful projects to our customers for even faster time-to-market.
Strict Project Workflow
We manage projects in a strict closed-loop workflow to ensure our plan, schedule and quality are well traced and managed. There are
five project development phases: Requirement Assessment and Agreement, Design and Prototyping, Design Validation, Production
Validation, and Mass Production, each clearly defined with a different purpose to control project schedules and quality at each check point.
Project Kick-off
Product Specification
Schedule
Project Team
Embedded Expertise
Time-to-Customer
Pilot Run
Sample Trial Production
Prototype Delivery
Integrated Infrastructure
Our integrated infrastructure contributes to a practical and quality project. Our Component Information System contains a verified
industrial grade component library to make our quality 50-Day Time-to-Prototype promise come true. Our Product Lifecycle Manager
system provides detailed project information to ensure every element in the project lifecycle is carefully managed, and our quality
assurance team implements strict validation methods to resolve any issues in time for faster time-to-customer delivery.
Sample Test
Product Develop
Knowledge Database
Documentation
Requirements Assessment
and Agreement
Design and Development
S
At the product design and prototyping stage, Advantech DTOS team delivers a 50-Day
time-to-prototype sample to meet the customers' fast time-to-market requirements.
• Schematic Design: According to confirmed project specifications, our electronic
engineers carry out the hardware design.
• Knowledge Database: With years of domain expertise in the field, Advantech has built
up a knowledge database to facilitate an efficient and cost effective design process.
• Documentation: Ensures each project and design stage is well traced, documented
and managed.
• PCB Layout: After the schematic design is confirmed, the project will move to the next
stage for PCB design.
• Sample Pilot Run: At this sample trial production stage, the dedicated DTOS
manufacturing team joins the project to carry out pilot run samples and preparation for
mass production.
• Sample Test: Pilot run sample will have basic tests at this stage.
03 www.advantech.com/dtos
Planning
Design
Validation
Design and
Prototyping
C1
EVT
C2
DVT
Production
Validation
C3
PVT
Mass
Production
C4
MP
Prototype Delivery
In this stage, we provide
prototype samples for advanced
verifications, such as
functionality tests, compatibility
tests, reliability tests,
manufacturing feasibility tests
and any other field tests on the
customer side.
Product Proposal
■ External spec.
■ Schedule
■ Team member
Design Check Point
System Placement
■ PCB gerber file
■ Schematic
■ M/E drawing
■ E-BOM
■ EVT report
■ DVT samples
■ Thermal profile
DVT Report
■ Functionality
■ Compatibility
■ Reliability
■ EMI/Safety
■ Thermal aging
■ Bug list
PVT Report
www.advantech.com/dtos
04
Design To Order Services
Regional Dedicated Services
Leading Embedded Computing Technology
To meet all the requirements from embedded applications, Advantech devotes regionally-based customer oriented services to each project.
Advantech DTOS team is dedicated to offering specific regionally focused Design To Order Services to enable our customers to reach their
customers more quickly.
As a pioneer and leader in the embedded market, Advantech manages close relationships with partners in the embedded ecosystem
to enable accurate technical development in the early project stages. Only Advantech is confident to serve you with integrated
Design-To-Order Services with leading embedded computing technology.
Global Reach, Local Touch
Latest Chipset Solution
Advantech supports local order processing and provides comprehensive global support.
With our dedicated regional Design To Order Services team, located in four Regional
Service Centers across the world, we deliver a faster time-to-market, design, manufacturing
and service centers and efficient local support in Americas, Europe, Asia Pacific, and China.
Advantech provides fully-featured off-the-shelf products that meet the fundamental requirements
of customer applications. Advantech's board design covers a wide range of industrial applications,
thanks in part to access to chipset manufacturer's roadmaps as well as our own intellectual
property. Advantech's standard platforms include choices of x86 (Intel®, AMD®), RISC
(Freescale i.MX5) and DSP (TI OMAP) technologies.
Dedicated Manufacturing Facility
DTOS projects are produced in dedicated manufacturing sites at Kunshan, China and Taipei, Taiwan. Our advanced DTOS facilities
allow us to produce all board and system level products. The facilities are designed to service ODM oriented customers, so allow us
to customize production to meet your demands for any product in any vertical market.
One-stop Service
Advantech DTOS team is a team of embedded experts offering dedicated project design, dedicated project management, dedicated
manufacturing service and dedicated project support service. From our well-structured design process management, our project
managers and design specialists work closely with customers to help them save development time without worrying about
compatibility issues, just contact your dedicated service team.
Dedicated Support
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H/W System
Integration
(Chassis Level)
Application
Devices
Integration
Production
Line
PMC
Dedicated Management
• Direct Communication
• Fast Response
• Real Time Production
• On Time Delivery
Network
System &
Backend AP
Service
Provider
End Users
Embedded Boards
Embedded
Hardware Services
Board Level
System Level
Embedded
Software Services
Embedded OS
System BIOS
Value Added
Integration Services
Industrial Design
Peripheral Modules
Mechanical Engineering
Remote Management Software
MPM
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Production
Engineer
Ma
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PMC
Board Level
Integration/
Embedded OS
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05 www.advantech.com/dtos
Production
Line
Quality
Engineer
en
• Dedicated Position
• On Job Training
• Qualification Exam
• Solid Production
MPM
R&D
Engineer
•F
ulf
il
Dedicated Lines
Production
Engineer
•
F
ulf
il
PMC
•F
ulf
il
Production
Line
DQA
• En
gin
lm
MPM
Quality
Engineer
Service
Silicon,
SoC & CPU
Module
•
Production
Engineer
•
ity Customer
From project start to final production, the project cycle takes a minimum of a couple of months. Value-added services, documented
product life-cycles, and solid cross-functional operations are a part of the product design and validation. Careful project management
is used to control each step of the process in a clear and organized manner with input from all parties. The result is a solution that
meets all the customer's requirements.
ing
•
DQA
•
ing
Quality
Engineer
e
Value Added Integration
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R&D
Engineer
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R&D
Engineer
Service
• Product Design
• Technical Support
• Experience Accumulation
• Technology Intensive
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Service
•
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•
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• En
gin
• En
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Advantech has been involved in this industry for many years, serving a variety of specific fields including: Point of Sale, Information
Kiosk, Gaming, Surveillance, Digital Signage, Medical applications and more. Advantech partners with experts in each vertical
domain, growing and learning from each other in a way that allows design know-how and expertise to quickly accumulate. For this
reason, DTOS teams are very familiar with system integration, and electrical & mechanical design in each vertical field.
Integrated Embedded Computing Services
Dedicated Design
• Standard Procedure
• Quality Control
• Continues Improvement
• Customer Service
Vertical Domain Know-how
Box Computers
Embedded
Modules
Handheld
Devices
www.advantech.com/dtos
06
Design To Order Services
Regional Dedicated Services
Leading Embedded Computing Technology
To meet all the requirements from embedded applications, Advantech devotes regionally-based customer oriented services to each project.
Advantech DTOS team is dedicated to offering specific regionally focused Design To Order Services to enable our customers to reach their
customers more quickly.
As a pioneer and leader in the embedded market, Advantech manages close relationships with partners in the embedded ecosystem
to enable accurate technical development in the early project stages. Only Advantech is confident to serve you with integrated
Design-To-Order Services with leading embedded computing technology.
Global Reach, Local Touch
Latest Chipset Solution
Advantech supports local order processing and provides comprehensive global support.
With our dedicated regional Design To Order Services team, located in four Regional
Service Centers across the world, we deliver a faster time-to-market, design, manufacturing
and service centers and efficient local support in Americas, Europe, Asia Pacific, and China.
Advantech provides fully-featured off-the-shelf products that meet the fundamental requirements
of customer applications. Advantech's board design covers a wide range of industrial applications,
thanks in part to access to chipset manufacturer's roadmaps as well as our own intellectual
property. Advantech's standard platforms include choices of x86 (Intel®, AMD®), RISC
(Freescale i.MX5) and DSP (TI OMAP) technologies.
Dedicated Manufacturing Facility
DTOS projects are produced in dedicated manufacturing sites at Kunshan, China and Taipei, Taiwan. Our advanced DTOS facilities
allow us to produce all board and system level products. The facilities are designed to service ODM oriented customers, so allow us
to customize production to meet your demands for any product in any vertical market.
One-stop Service
Advantech DTOS team is a team of embedded experts offering dedicated project design, dedicated project management, dedicated
manufacturing service and dedicated project support service. From our well-structured design process management, our project
managers and design specialists work closely with customers to help them save development time without worrying about
compatibility issues, just contact your dedicated service team.
Dedicated Support
en
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a
•M
a
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uf
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ua
l
a
ng •
u ri
t
c
•Q
ua
l
•Q
ua
l
ng •
u ri
t
c
lm
t
en
•
•M
a
H/W System
Integration
(Chassis Level)
Application
Devices
Integration
Production
Line
PMC
Dedicated Management
• Direct Communication
• Fast Response
• Real Time Production
• On Time Delivery
Network
System &
Backend AP
Service
Provider
End Users
Embedded Boards
Embedded
Hardware Services
Board Level
System Level
Embedded
Software Services
Embedded OS
System BIOS
Value Added
Integration Services
Industrial Design
Peripheral Modules
Mechanical Engineering
Remote Management Software
MPM
•
lm
ng •
u ri
t
c
Production
Engineer
Ma
nu
f
PMC
Board Level
Integration/
Embedded OS
e
DQA
t•
an
uf
05 www.advantech.com/dtos
Production
Line
Quality
Engineer
en
• Dedicated Position
• On Job Training
• Qualification Exam
• Solid Production
MPM
R&D
Engineer
•F
ulf
il
Dedicated Lines
Production
Engineer
•
F
ulf
il
PMC
•F
ulf
il
Production
Line
DQA
• En
gin
lm
MPM
Quality
Engineer
Service
Silicon,
SoC & CPU
Module
•
Production
Engineer
•
ity Customer
From project start to final production, the project cycle takes a minimum of a couple of months. Value-added services, documented
product life-cycles, and solid cross-functional operations are a part of the product design and validation. Careful project management
is used to control each step of the process in a clear and organized manner with input from all parties. The result is a solution that
meets all the customer's requirements.
ing
•
DQA
•
ing
Quality
Engineer
e
Value Added Integration
er
e
R&D
Engineer
ing
R&D
Engineer
Service
• Product Design
• Technical Support
• Experience Accumulation
• Technology Intensive
er
Service
•
ity Customer
er
•
ity Customer
• En
gin
• En
gin
Advantech has been involved in this industry for many years, serving a variety of specific fields including: Point of Sale, Information
Kiosk, Gaming, Surveillance, Digital Signage, Medical applications and more. Advantech partners with experts in each vertical
domain, growing and learning from each other in a way that allows design know-how and expertise to quickly accumulate. For this
reason, DTOS teams are very familiar with system integration, and electrical & mechanical design in each vertical field.
Integrated Embedded Computing Services
Dedicated Design
• Standard Procedure
• Quality Control
• Continues Improvement
• Customer Service
Vertical Domain Know-how
Box Computers
Embedded
Modules
Handheld
Devices
www.advantech.com/dtos
06
Design To Order Services
Embedded Hardware Design Competency
Embedded Software Design Competency
Advantech Embedded Computing Group invests in developing vertically-driven, application-specific platforms and service-ready solutions
for use in many situations. To meet special requirements, Advantech offers flexible and experienced design capabilities for industrial projects.
Advantech Embedded Software Services include Embedded BIOS Services, OS Services and Industrial Cloud Services.
Embedded Software Services help decrease design effort and project complexity, and accelerate product development.
Various Form Factors of Board Level Products
Advantech Embedded Computing Group provides a full range of embedded
boards in different form factors for integration into a variety of industrial chassis.
• Industrial Motherboard: Mini-ITX, MicroATX, ATX
• Single Board Computer: PC/104, PC/104-Plus, EPIC SBC, EBX SBC,
3.5” SBC, 5.25” SBC, MI/O Extension boards
• Computer On Module: COM-Express Basic, COM-Express Compact,
COM-Express Mini, ETX/XTX, Qseven, carrier boards
• Proprietary form factors
Embedded System Solutions
Advantech Embedded Computing Group develops systems (e.g: box
computers), with strong mechanical/ thermal support to fulfill diverse
applications. We also offer a total display solution from industrial display kits,
industrial monitors, to display enhancement solutions in order to meet your
specific needs. And, Advantech provides customization services that fulfill all
your unique application and environmental standards.
Embedded BIOS
Advantech provides fully-featured Embedded
BIOS solutions that deliver superior performance,
compatibility and functionality. Customers can
easily install or remove specific BIOS features to
create a unique and stable BIOS.
• Modular core architecture
• Multi-level-CPU power saving
• PC error alert
• Embedded controller function
• Custom animated logo
• Firmware level protection for
software and ATA HDD
• Bootsafe function
• HDD restore function
For value-added peripheral integration, we offer a range of industrial grade peripherals including industrial storage, memory, embedded
wireless, and embedded touch modules, and intelligent displays.
Experienced Vertical Domain Know-how
Point of Sale /
Information Kiosk
Enable panel, backlight
control, touch controller,
drawer control, wide
range voltage DC input,
power, etc.
Surveillance
Expansion slot design,
capture solutions on
board, shuttle, jog, or
shortcut controller, etc.
07 www.advantech.com/dtos
Gaming
AT mode, audio amplifier,
trusted platform module,
security protection, etc.
Signage
Advantech provides a wide choice of embedded OS solutions to fulfill diverse
customization demands. Advantech is a "Microsoft Embedded Gold Partner" member.
• Windows Embedded 8 Pro/ Standard/ Industry
• Windows 7 Pro/ Ult for Embedded System
• Windows Embedded Standard 7
• Windows XP Pro for Embedded System
• Windows XP Embedded/
Windows Embedded Standard 2009
• Windows CE 4.2/ 5.0/ 6.0
Integrated Peripheral Modules
Advantech is a team of embedded professionals serving up a wide range of embedded products and services. We are expert in key
technologies and possess domain know-how in vertical applications. This benefits our customers by helping them find their ideal
solutions more efficiently.
Embedded OS
SUSIAccess
SUSIAccess is a cutting-edge, user-friendly, intelligent
and integrated API interface to centralize monitoring
and management of all your remote embedded devices
in real-time.
SUSIAccess is designed to be cloud-based and provide
on-demand software services so all the Advantech
devices can automatically download and upgrade
SUSIAccess as needed.
• Windows Embedded Compact 7/
Windows Embedded Compact 2013
• Linux OS
• QNX
• VxWorks
iManager
Advantech's iManager is a firmware controller that's
built into our embedded platforms and provides several
unique security features for embedded developers.
Embedded security features include intelligent
self-management functions such as a secure,
encrypted EEPROM for storing important security keys,
watchdog timer and more for speeding up your
product’s time-to-market.
• Simplified integration
• Enhanced system reliability
• Security system
• Easy configuration
Multi-display, remote
control, low power, thin
box, etc.
www.advantech.com/dtos
08
Design To Order Services
Embedded Hardware Design Competency
Embedded Software Design Competency
Advantech Embedded Computing Group invests in developing vertically-driven, application-specific platforms and service-ready solutions
for use in many situations. To meet special requirements, Advantech offers flexible and experienced design capabilities for industrial projects.
Advantech Embedded Software Services include Embedded BIOS Services, OS Services and Industrial Cloud Services.
Embedded Software Services help decrease design effort and project complexity, and accelerate product development.
Various Form Factors of Board Level Products
Advantech Embedded Computing Group provides a full range of embedded
boards in different form factors for integration into a variety of industrial chassis.
• Industrial Motherboard: Mini-ITX, MicroATX, ATX
• Single Board Computer: PC/104, PC/104-Plus, EPIC SBC, EBX SBC,
3.5” SBC, 5.25” SBC, MI/O Extension boards
• Computer On Module: COM-Express Basic, COM-Express Compact,
COM-Express Mini, ETX/XTX, Qseven, carrier boards
• Proprietary form factors
Embedded System Solutions
Advantech Embedded Computing Group develops systems (e.g: box
computers), with strong mechanical/ thermal support to fulfill diverse
applications. We also offer a total display solution from industrial display kits,
industrial monitors, to display enhancement solutions in order to meet your
specific needs. And, Advantech provides customization services that fulfill all
your unique application and environmental standards.
Embedded BIOS
Advantech provides fully-featured Embedded
BIOS solutions that deliver superior performance,
compatibility and functionality. Customers can
easily install or remove specific BIOS features to
create a unique and stable BIOS.
• Modular core architecture
• Multi-level-CPU power saving
• PC error alert
• Embedded controller function
• Custom animated logo
• Firmware level protection for
software and ATA HDD
• Bootsafe function
• HDD restore function
For value-added peripheral integration, we offer a range of industrial grade peripherals including industrial storage, memory, embedded
wireless, and embedded touch modules, and intelligent displays.
Experienced Vertical Domain Know-how
Point of Sale /
Information Kiosk
Enable panel, backlight
control, touch controller,
drawer control, wide
range voltage DC input,
power, etc.
Surveillance
Expansion slot design,
capture solutions on
board, shuttle, jog, or
shortcut controller, etc.
07 www.advantech.com/dtos
Gaming
AT mode, audio amplifier,
trusted platform module,
security protection, etc.
Signage
Advantech provides a wide choice of embedded OS solutions to fulfill diverse
customization demands. Advantech is a "Microsoft Embedded Gold Partner" member.
• Windows Embedded 8 Pro/ Standard/ Industry
• Windows 7 Pro/ Ult for Embedded System
• Windows Embedded Standard 7
• Windows XP Pro for Embedded System
• Windows XP Embedded/
Windows Embedded Standard 2009
• Windows CE 4.2/ 5.0/ 6.0
Integrated Peripheral Modules
Advantech is a team of embedded professionals serving up a wide range of embedded products and services. We are expert in key
technologies and possess domain know-how in vertical applications. This benefits our customers by helping them find their ideal
solutions more efficiently.
Embedded OS
SUSIAccess
SUSIAccess is a cutting-edge, user-friendly, intelligent
and integrated API interface to centralize monitoring
and management of all your remote embedded devices
in real-time.
SUSIAccess is designed to be cloud-based and provide
on-demand software services so all the Advantech
devices can automatically download and upgrade
SUSIAccess as needed.
• Windows Embedded Compact 7/
Windows Embedded Compact 2013
• Linux OS
• QNX
• VxWorks
iManager
Advantech's iManager is a firmware controller that's
built into our embedded platforms and provides several
unique security features for embedded developers.
Embedded security features include intelligent
self-management functions such as a secure,
encrypted EEPROM for storing important security keys,
watchdog timer and more for speeding up your
product’s time-to-market.
• Simplified integration
• Enhanced system reliability
• Security system
• Easy configuration
Multi-display, remote
control, low power, thin
box, etc.
www.advantech.com/dtos
08
Design To Order Services
Trusted Quality Management
Advantech Global Service Network
As a leader in the embedded market, Advantech excels in all levels of project development, especially to qualify new designs during
the testing phase. Further, we assist with logistics and can help you ramp-up production efficiently. Advantech business and production
strategies ensure that you achieve crucial time-to-market schedules.
Advantech is located in 20 countries and 91 cities, giving customers access to teams from many geographic regions. With four Regional
Service Centers across the world, you get your products delivered right at your doorstep and you receive expert technical support when
you need it, where you need it. To streamline the design process for faster time-to-market, we have design, service, and manufacturing
centers in America, Europe, Asia, and China which provide efficient local support. We are able to seamlessly deliver cost-saving services
that meet stringent customization requirements.
Certified Quality Assurance System
0
0
ISO 9
ISO 14
Advantech holds the most complete ISO certifications in the IPC industry compared with all other
IPC manufacturers, ensuring our capability to manufacture products from different industries and
01
01:
:2000
2004
our commitment to worldwide regulations and standards compliance. Our facilities and products
carry at minimum ISO 9001 and 14001 certifications while others hold additional certifications such
as ISO 13485, 17025, TL9000, ISO/TS 16949, OHSAS18001, RoHS and QC080000. Advantech DTOS is your best partner for
project development, especially during the project testing phase, where our efficient methods help realize a faster time-to-market.
Proven Modular Design
Modular design is a technique that emphasizes separating the functionality of a product design into independent modules. Several
designers can work on individual designs at the same time, thus, making development of products faster. Such a design base leads
to a structured approach as a complex product design can be broken into simpler modules.
Admirable Product Reliability
As awareness of product reliability increases, so does the responsibility of the provider to ensure that reliability requirements are met.
Product reliability is of upmost concern at Advantech. Modular design infrastructure and a complete line of safety, EMC and reliability
measures such as ESD, vibration, drop testing, temperature, humidity and HALT chambers are available to ensure our products meet
the strictest standards.
Closed Loop Quality Assurance
Advantech has the global manufacturing capability and flexible capacity to provide the quantities of product required by its customers.
With our closed loop mechanism to ensure quality issues can be resolved by going back one or more steps to find out the root cause
of a problem. We are confident in our ability to achieve overall customer satisfaction, and we strive to make continuous improvements
in order to ensure customers will receive only the highest quality products with prompt service.
DQA
Design Quality Assurance
MQA
Manufacturing Quality Assurance
Regional Service Centers
CQA
Customer Quality Assurance
Milpitas, Ca., USA
Eindhoven, The Netherlands
Kunshan, China
Taipei, Taiwan
Manufacturing Centers
R&D
QE&DTE
• NPI period
• ECOP/ECOM
• PN approval
• Testing period
• Verification
• Certification
• MTBF prediction
• Bug report
QC
IQC
IQC
• Finished goods inspection
• Production quality control
• In process quality inspection
• RWK quality control
• Incoming material inspection
• Material quality control
09 www.advantech.com/dtos
FQC
Customer
AE&RMA
• Quality information
• Feedback
• Questionnaire
• PR/QDR
• Service period & policies
• Quality issue handling
• Customer feedback handling
• DOA & RMA rate/trend analytics
• Top return product analytics
2013
ATMC
Taipei, Taiwan
15,744 m²
AKMC
Kunshan, China
81,000 m²
AKMU
Kunshan, China
105,000 m²
2014
ATMU, Linkou
Advantech Linkou Campus
Linkou, Taiwan / 90,000 m²
www.advantech.com/dtos
10
Design To Order Services
Trusted Quality Management
Advantech Global Service Network
As a leader in the embedded market, Advantech excels in all levels of project development, especially to qualify new designs during
the testing phase. Further, we assist with logistics and can help you ramp-up production efficiently. Advantech business and production
strategies ensure that you achieve crucial time-to-market schedules.
Advantech is located in 20 countries and 91 cities, giving customers access to teams from many geographic regions. With four Regional
Service Centers across the world, you get your products delivered right at your doorstep and you receive expert technical support when
you need it, where you need it. To streamline the design process for faster time-to-market, we have design, service, and manufacturing
centers in America, Europe, Asia, and China which provide efficient local support. We are able to seamlessly deliver cost-saving services
that meet stringent customization requirements.
Certified Quality Assurance System
0
0
ISO 9
ISO 14
Advantech holds the most complete ISO certifications in the IPC industry compared with all other
IPC manufacturers, ensuring our capability to manufacture products from different industries and
01
01:
:2000
2004
our commitment to worldwide regulations and standards compliance. Our facilities and products
carry at minimum ISO 9001 and 14001 certifications while others hold additional certifications such
as ISO 13485, 17025, TL9000, ISO/TS 16949, OHSAS18001, RoHS and QC080000. Advantech DTOS is your best partner for
project development, especially during the project testing phase, where our efficient methods help realize a faster time-to-market.
Proven Modular Design
Modular design is a technique that emphasizes separating the functionality of a product design into independent modules. Several
designers can work on individual designs at the same time, thus, making development of products faster. Such a design base leads
to a structured approach as a complex product design can be broken into simpler modules.
Admirable Product Reliability
As awareness of product reliability increases, so does the responsibility of the provider to ensure that reliability requirements are met.
Product reliability is of upmost concern at Advantech. Modular design infrastructure and a complete line of safety, EMC and reliability
measures such as ESD, vibration, drop testing, temperature, humidity and HALT chambers are available to ensure our products meet
the strictest standards.
Closed Loop Quality Assurance
Advantech has the global manufacturing capability and flexible capacity to provide the quantities of product required by its customers.
With our closed loop mechanism to ensure quality issues can be resolved by going back one or more steps to find out the root cause
of a problem. We are confident in our ability to achieve overall customer satisfaction, and we strive to make continuous improvements
in order to ensure customers will receive only the highest quality products with prompt service.
DQA
Design Quality Assurance
MQA
Manufacturing Quality Assurance
Regional Service Centers
CQA
Customer Quality Assurance
Milpitas, Ca., USA
Eindhoven, The Netherlands
Kunshan, China
Taipei, Taiwan
Manufacturing Centers
R&D
QE&DTE
• NPI period
• ECOP/ECOM
• PN approval
• Testing period
• Verification
• Certification
• MTBF prediction
• Bug report
QC
IQC
IQC
• Finished goods inspection
• Production quality control
• In process quality inspection
• RWK quality control
• Incoming material inspection
• Material quality control
09 www.advantech.com/dtos
FQC
Customer
AE&RMA
• Quality information
• Feedback
• Questionnaire
• PR/QDR
• Service period & policies
• Quality issue handling
• Customer feedback handling
• DOA & RMA rate/trend analytics
• Top return product analytics
2013
ATMC
Taipei, Taiwan
15,744 m²
AKMC
Kunshan, China
81,000 m²
AKMU
Kunshan, China
105,000 m²
2014
ATMU, Linkou
Advantech Linkou Campus
Linkou, Taiwan / 90,000 m²
www.advantech.com/dtos
10
Regional Service & Customization Centers
China
Kunshan
86-512-5777-5666
Taiwan
Taipei
886-2-2792-7818
Netherlands
Eindhoven
31-40-267-7000
Poland
USA
Warsaw
Milpitas, CA
48-22-33-23-740 / 741 1-408-519-3898
Worldwide Offices
Greater China
Asia Pacific
China
Beijing
Shanghai
Shenzhen
Chengdu
Hong Kong
800-810-0345
86-10-6298-4346
86-21-3632-1616
86-755-8212-4222
86-28-8545-0198
852-2720-5118
Japan
Tokyo
Osaka
0800-500-1055
81-3-6802-1021
81-6-6267-1887
Korea
Seoul
080-363-9494
82-2-3663-9494
Taiwan
Rueiguang
Yang Guang
Xindian
Taichung
Kaohsiung
0800-777-111
886-2-2792-7818
886-2-2792-7818
886-2-2218-4567
886-4-2378-6250
886-7-229-3600
Singapore
Singapore
65-6442-1000
Malaysia
1800-88-1809
Kuala Lumpur 60-3-7724-3555
Penang
60-4-397-3788
60-4-397-4188
Europe
Americas
Europe
00800-2426-8080
Germany
Münich
Hilden
49-89-12599-0
49-2103-97-885-0
France
Paris
33-1-4119-4666
Italy
Milano
39-02-9544-961
North America 1-800-866-6008
1-888-576-9668
1-513-742-8895
Cincinnati
1-408-519-3898
Milpitas
1-949-420-2500
Irvine
South America
52-55-6275-2777
Mexico
Brazil
São Paulo
0800-770-5355
55-11-5592-5355
Benelux & Nordics
31-76-5233-100
Breda
Indonesia
Jakarta
62-21-769-0525
Thailand
Bangkok
UK
Reading
44-0118-929-4540
66-2-248-3140
India
Bangalore
1800-425-5071
91-80-25450206
Poland
Warsaw
48-22-33-23-740/741
Australia
Melbourne
Sydney
1300-308-531
61-3-9797-0100
61-2-9476-9300
Russia
Moscow
8-800-555-01-50
7-495-232-1692
More Information
www.advantech.com
Please verify specifications before quoting. This guide is intended for reference purposes only.
All product specifications are subject to change without notice.
No part of this publication may be reproduced in any form or by any means, electronic, photocopying, recording or otherwise,
without prior written permission of the publisher.
All brand and product names are trademarks or registered trademarks of their respective companies.
© Advantech Co., Ltd. 2013
8600000028
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