220 602

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220-602

CompTIA

CompTIA IT Technician

http://www.twpass.com/twpass.com/exam.aspx?eCode= 220-602

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220-602

QUESTION:

1

When accessing data, ______ has the fastest throughput.

A. a flash drive

B. RAM

C. a hard disk drive

D. a CD-ROM

Answer:

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QUESTION:

2

You need to implement fault tolerance for the disk subsystem on a Certkiller .com computer.

Which of the following could you implement? (Select TWO.)

A. RAID 0

B. RAID 1

C. RAID 2

D. RAID 3

E. RAID 5

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=2

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QUESTION:

3

Which of the following determines the master or slave in a system that supports two IDE devices?

A. twist in the cable.

B. Which device was installed first.

C. The jumper settings.

D. The BIOS.

Answer:

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QUESTION:

4

Which of the following is the number of IDE devices that your system supports if it is employing ATA-2 technology or higher?

A. 1

B. 4

C. 2

D. 3

Answer:

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QUESTION:

5

A Certkiller .com technician has just installed a second new IDE hard drive in a computer system. However, the system does not recognize the new hard drive. Which of the following is the FIRST thing the technician should check?

A. The BIOS.

B. The cabling.

C. The jumper settings.

D. The drive.

Answer:

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QUESTION:

6

Which of the following gives the proper sequence for installing master and slave IDE drives?

A. Mount the drive in the carrier, connect the cable to the drive, install the drive in the computer, and configure the drive

B. Mount the drives in the carrier, connect the 40-pin cable to the drives, set the drive at the end of the cable to master, set the drive in the middle of the cable to slave, install the drives in the computer, and configure the drives.

C. Mount the drive in the carrier, connect the master drive after the twist in the cable, connect the slave drive before the twist in the cable, install the drives in the computer, and configure the drives.

D. None of the above.

Answer:

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QUESTION:

7

You are the Certkiller .com trainee technician currently installing 6 IDE devices in a computer.

Which of the following is the minimum amount of IDE channels needed to accomplish this objective?

A. 1

B. 6

C. 4

D. 3

Answer:

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QUESTION:

8

Which of the following components on the motherboard usually house the IDE connectors?

A. PCI bus.

B. North Bridge.

C. ISA bus.

D. South Bridge.

Answer:

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QUESTION:

9

What is the minimum number of hard drives required for RAID level 0?

A. 1

B. 2

C. 3

D. 4

Answer:

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QUESTION:

10

Of the following options, which one is the only RAID level that uses disk mirroring?

A. RAID-0

B. RAID-5

C. RAID-3

D. RAID-1

Answer:

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QUESTION:

11

Which of the following is the SCSI ID number generally recommended for the CD-ROM?

A. ID 0.

B. ID 5.

C. ID 2.

D. ID 3.

Answer:

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QUESTION:

12

What is the maximum data transfer rate that USB 2.0 offers?

A. 512 Mbps

B. 480 Mbps

C. 100 Mbps

D. 128 Mbps

Answer:

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QUESTION:

13

A Certkiller .com computer has two physical hard drives that are assigned the drive letters C and D. The C drive is configured with NTFS and the D drive is configured with FAT32.

Which of the following statements would be TRUE for this computer? (Select TWO.)

A. The cluster size on the C drive is smaller and storage is more efficient.

B. The C is larger as storage is more efficient on a NTFS drive.

C. Files on the D drive cannot be secured.

D. Larger logical drives can be made on the D drive.

Answer:

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QUESTION:

14

A Certkiller .com computer has a 240 GB hard drives that has 125 GB of datA. This data needs to be backed up regularly. Which of the following would be the best media to use?

A. CD-RW.

B. Dual-layer DVD-R.

C. An external hard drive.

D. A digital linear tape (DLT).

Answer:

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QUESTION:

15

When installing an IDE CD-ROM drive on a computer with a single IDE hard drive on the primary chain already configured as master, which of the following would be the best configuration for the CD-ROM drive?

A. Master on the secondary IDE controller.

B. Slave on the primary IDE controller.

C. Master on the primary IDE controller.

D. Slave on the secondary IDE controller.

Answer:

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QUESTION:

16

The maximum number of IDE devices which can be installed in an ATX computer is ______.

A. 1

B. 2

C. 3

D. 4

Answer:

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QUESTION:

17

What is the minimum number of hard disk drives required to implement a RAID 5 configuration?

A. 2.

B. 3.

C. 4.

D. 5.

Answer:

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QUESTION:

18

A Certkiller .com has a computer that has become sluggish after months of use. What should the Certkiller .com technician do to improve performance?

A. Add more RAM.

B. Upgrade the CPU.

C. Defragment the hard drive.

D. All of the above.

Answer:

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QUESTION:

19

A Certkiller .com customer has a Pentium III computer with a PCI graphics card and a CRT monitor. She wants to improve her display performance. What should she do?

A. Replace the monitor with an LCD screen.

B. Replace the graphics card with an AGP graphics card.

C. Add more Video RAM.

D. Run the computer in VGA mode.

Answer:

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QUESTION:

20

A Certkiller .com technician notices that none of the 3 SCSI drives on a Certkiller .com computer can be found in the SCSI chain. When resolving this problem, what should the technician check?

A. Whether all the hard drives are terminated and have consecutive IDs of 0, 1 and 2.

B. Whether the chain is terminated and that all hard disks have the same I

D.

C. Whether both ends of the chain are terminated and that each hard drive has a unique I

D. 0

D. Whether the host adapter is terminated and has a unique ID.

Answer:

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QUESTION:

21

A Certkiller .com technician has just upgraded the CPU on a Certkiller .com computer. Now the computer shuts down automatically. What is the MOST probable cause of this problem?

A. The CPU is overclocked.

B. The CPU is overheating.

C. The voltage for the CPU is incorrect.

D. The incorrect CPU has been installed.

Answer:

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QUESTION:

22

A Certkiller .com technician has successfully upgraded the CPU on a Certkiller .com computer but now the Certkiller .com user reports that it is overheating. What is the MOST probable cause of this problem?

A. The CPU was not properly seated.

B. No thermal compound was used.

C. The thermocouple was not seated.

D. The wrong CPU cable was used.

Answer:

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QUESTION:

23

A Certkiller .com user reports that the screen on his computer remains blank when he switches the computer on. What should the technician check FIRST?

A. The lines in the CONFIG.SYS or AUTOEXEC.BAT.

B. The power supply.

C. That the monitor is powered on.

D. That the monitor s video cable is plugged in to the computer.

Answer:

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QUESTION:

24

After you have installed drivers for your hardware device, the computer has encountered a problem. What is the best thing to do FIRST?

A. Rewrite all the lines in the CONFIG.SYS or AUTOEXEC.BAT.

B. Check if the hardware device is plugged in properly.

C. Reboot using the Last Known Good Configuration.

D. Reinstall the operating system.

Answer:

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QUESTION:

25

A Certkiller .com technician must install more RAM on the computer. How will the technician deteremine what type of RAM is needed for the computer?

A. Check in Device Manager.

B. Ask the user.

C. Open the computer and inspect physical RAM.

D. Check Add/Remove Hardware in Control Panel.

Answer:

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QUESTION:

26

Which of the following is used to terminate a Cat5 cable in a wiring closet? 2

A. A multimeter

B. A wire crimper

C. An optical tester

D. A punch down tool

Answer:

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QUESTION:

27

Which of the following is used to attach a RJ-45 connector to a Cat5 cable?

A. A multimeter

B. A wire crimper

C. An optical tester

D. A punch down tool

Answer:

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QUESTION:

28

Which of the following is used to check for a break in a Cat5 cable?

A. A multimeter

B. A wire crimper

C. An optical tester

D. A punch down tool

Answer:

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QUESTION:

29

Which of the following is used to test for continuity in a copper cable? (Choose all that apply)

A. A multimeter

B. A wire crimper

C. An optical tester

D. Time-Domain Reflectometer

Answer:

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QUESTION:

30

To prevent a Certkiller .com computer from being damaged by electrostatic discharge, you should ______ when working on it. (Select TWO.)

A. wear an anti-static wrist strap

B. wear shoes with rubber soles

C. spray anti-static spray on the screen and internal components

D. put the computer on an anti-static mat

Answer:

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QUESTION:

31

Which of the following is a passive device that protects electrical components from spikes in the power line?

A. A power conditioner.

B. A surge protector.

C. A generator.

D. An Uninterruptible Power Supply (UPS).

Answer:

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QUESTION:

32

CORRECT TEXT What should you do FIRST when you need to clean a CRT monitor? Select the correct

Answer:

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QUESTION:

33

When you need to degauss a CRT monitor, you should ______.

A. run the degauss utility in Windows

B. run an electromagnet across the screen

C. turn the monitor off for 24 hours

D. run the degauss routine built into the monitor

Answer:

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QUESTION:

34

A Certkiller .com manager is relocated to the branch office in Germany and is concerned about safety. What should the Certkiller .com technician suggest the manager do on his computer?

A. Check for the correct power adapter forGermany.

B. Check whether the system is adaptable for use inGermany.

C. Perform a full backup before departing toGermany.

D. Check the voltage selector on the power supply for correct voltage.

Answer:

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QUESTION:

35

While working on a Certkiller .com computer the Certkiller .com technician discovers that the

inside of the computer is very dusty. How should the technician do to clean the computer? 6

A. Disassemble the components and brush off the dust with a soft brush.

B. Use a vacuum cleaner to remove the dust.

C. Use an alcohol free cleaning solution and cotton buds.

D. Blow out the dust with a can of compressed air.

Answer:

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QUESTION:

36

Which of the following is a good preventive maintenance procedure for hard disk drives?

A. Ensure unobstructed airflow around the hard drives to reduce overheating.

B. Increase the disk cache to allow for larger page swapping.

C. Clean regularly with anti-static cloth.

D. Upgrade the RAM to improve read/write performance.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=36

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QUESTION:

37

The electrical power to the Certkiller .com office has become unstable and brownouts have become a regular occurrence. Which of the following should the Certkiller .com technician implement to protect the computer from these brownouts?

A. A power conditioner.

B. A surge protector.

C. A generator.

D. An Uninterruptible Power Supply (UPS).

Answer:

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QUESTION:

38

When a Certkiller .com user turns on his computer, the computer makes several beeps and the power-on self test (POST) does not complete. Which of the following components might be at fault? (Select TWO.)

A. RAM

B. The hard drive.

C. CD-ROM drive.

D. The floppy disk drive.

E. The power supply.

F. The CPU.

Answer:

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QUESTION:

39

Which type of current is fed from the wall outlet to the computer when you turn a computer on?

A. Neutral current

B. Direct current

C. Alternating current

D. Low voltage current

Answer:

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QUESTION:

40

When a Certkiller .com user turns on his computer, the computer makes several beeps and freezes during the power-on self test (POST). Which of the following components might be faulty?

A. RAM

B. The hard drive.

C. CD-ROM drive.

D. The floppy disk drive.

E. The power supply. 8

Answer:

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QUESTION:

41

All computers on the Certkiller .com network are configured with static IP addresses. A

Certkiller .com Sales representative travels to a customer and complains that he cannot connect to the Internet from his Windows XP laptop and cannot access e-mail when at the customer s premises. What should the technician do?

A. Enable DHCP on the laptop and configure the static IP address in the Alternate

Configuration tab of the user s TCP/IP properties.

B. Install a wireless network interface card (NIC).

C. Add the address of the ISP s DNS server to the TCP/IP configuration.

D. Enable Internet Connection Sharing (ICS) on the laptop.

Answer:

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QUESTION:

42

A Certkiller .com user with a tablet computer technician wants to print directly to printer.

Which of the following technologies will allow the user to set up a direct wireless connection to the printer, assuming the printer is correctly equipped?

A. IEEE 802.11g

B. Bluetooth

C. IEEE 1396

D. Firewire

Answer:

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QUESTION:

43

9 Which of the following technologies are used for a short-range communication connection to a wireless keyboard and mouse?

A. Cellular.

B. Ethernet.

C. Firewire.

D. Bluetooth.

Answer:

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QUESTION:

44

What should a Certkiller .com technician do to determine the right amperage of the alternating current (AC) adapter for a Certkiller .com laptop? (Select TWO.)

A. Check in the Power Options applet in Control Panel.

B. Consult the user s manual.

C. Use a Multi meter.

D. Consult the vendor s website.

Answer:

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QUESTION:

45

Which of the following battery types are not recommended for use in laptops because they have a short battery life?

A. Nickel Metal-Hydride (NiMH)

B. Nickel Cadmium (NiCD)

C. Nickel-Lithium (Ni-Li)

D. Lithium-Ion (Li-Ion)

Answer:

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QUESTION:

46

On a laptop, which of the following would be hot-swappable?

A. A hard drive.

B. The keyboard.

C. Memory. 0

D. A modular DVD drive.

Answer:

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QUESTION:

47

You are the Certkiller .com technician charged with upgrading the Certkiller .com laptops PC

Cards to a newer supported Type II PC Card. What is the thickness of the Type II PCMCIA card?

A. 0.13 inches (3.3 millimeters)

B. 0.40 inches (10 millimeters)

C. 0.20 inches (5 millimeters)

D. Thicker than 0.40 inches (10 millimeters)

Answer:

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QUESTION:

48

What is a PC Card also known as?

A. A PC Bus card.

B. A smart card.

C. PCMCIA.

D. A PCI adapter.

Answer:

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QUESTION:

49

A Certkiller .com technician needs to perform a hardware upgrade on a laptop. He removes the power supply cable. What should the technician remove NEXT? 1

A. The battery pack.

B. The memory card.

C. The hard drive.

D. The CMOS battery.

Answer:

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QUESTION:

50

What is the thickness of the Type III PCMCIA card?

A. 0.13 inches (3.3 millimeters)

B. 0.40 inches (10 millimeters)

C. 0.20 inches (5 millimeters)

D. Thicker than 0.40 inches (10 millimeters)

Answer:

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QUESTION:

51

A Certkiller .com technician installs a 512 MB RAM module in a Certkiller .com laptop that has 64MB of video shared memory. How much RAM would be available to the operating system?

A. 256 MB

B. 448 MB

C. 512 MB

D. 576 MB

Answer:

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QUESTION:

52

A customer complains that after the memory on his laptop was upgraded from 512 MB to 1024

MB of RAM, his laptop reports that only 768 MB of RAM is installed. What is the MOST probable cause of this?

A. The operating system does not support more than 768 MB of RAM.

B. The RAM module is not seated properly.

C. The technician installed the wrong RAM module.

D. The laptop is equipped with an onboard video adapter that uses shared video memory.

Answer:

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QUESTION:

53

A Certkiller .com user reports that numbers instead of letters appear when he types on his laptop. What is the reason for this?

A. The keyboard is faulty.

B. The number lock function is turned on.

C. The Fn key is turned on.

D. The keyboard controller is not seated properly.

Answer:

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QUESTION:

54

What would happen when you press the Fn key on a laptop?

A. You would refresh the desktop.

B. You would enable the numeric keypad.

C. You would enable additional features on the keyboard.

D. You would close the active window.

Answer:

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QUESTION:

55

A Certkiller .com user reports that when he plugged power adapter cord in to laptop, he saw a spark and now the screen is dim. What would you suspect the cause of this problem? 3

A. The power adapter is faulty.

B. The inverter board is faulty.

C. The video adapter is faulty.

D. The laptop has overheated.

Answer:

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QUESTION:

56

Certkiller .com has purchasing a laptop with internal wireless capability; however, the laptop fails to connect to any wireless network at Certkiller .com. What should the technician check

FIRST?

A. That the latest Service Pack is installed.

B. The switch that activates the wireless antenna.

C. That the wireless access point is active.

D. That the laptop is equipped wit ha built-in modem.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=56

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QUESTION:

57

A Certkiller .com user complains that the screen on his laptop remains blank when he turns on

his laptop. The Certkiller .com technician ascertains that the power light comes on and that the laptop does boot up. What should the technician do to enable the display?

A. Press the Fn and Screen keys until the display appears.

B. Attach an external LCD or CRT monitor to the laptop.

C. Check that the screen s video cable is plugged into the laptop.

D. Check that the monitor is powered on.

Answer:

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QUESTION:

58

A Certkiller .com technician must create a disk image of a hard disk. Which following options should the technician use?

A. sysprep

B. xcopy

C. shadow copy

D. copy disk 4

Answer:

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QUESTION:

59

What does a switch do when using the command line?

A. It turns the command off.

B. It forces the command to perform unrelated task.

C. It allows the computer to be overclocked.

D. It widens or narrows the function of the command.

Answer:

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QUESTION:

60

Which of the following code represents the characters in Windows?

A. UNICODE

B. ISO

C. SAE

D. ASCII

Answer:

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QUESTION:

61

Which of the following commands clears the screen when using the command line?

A. CLS

B. REM

C. CD

D. DIR

Answer:

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QUESTION:

62

Which of the following commands would you enter at the command prompt in Windows XP

Professional Service Pack 2 when you want to defragment the C drive?

A. DEFRAG C

B. FDISK

C. SCANDISK

D. CHKDSK C /F

Answer:

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QUESTION:

63

The Certkiller .com technician needs to determine which switches for the DEFRAG command he should use to force defragmentation even though the free space on a hard disk is low.

Which of the following commands can the technician use?

A. DEFRAG /HELP

B. DEFRAG -f

C. DEFRAG /?

D. DEFRAG /H

Answer:

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QUESTION:

64 asks how the technician would determine which is the correct switch. Which command line utility can be used to compare the contents of two directories in Windows XP?

A. COMPDIR 6

B. FINDDIR

C. DISKCOMP

D. DISKCOPY

Answer:

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QUESTION:

65

Which command line utility can be used to compare the contents of two directories in

Windows XP?

A. COMPDIR 6

B. FINDDIR

C. DISKCOMP

D. DISKCOPY

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=65

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QUESTION:

66

Which of the following command line switches lists the available switches for most command line utilities?

A. /help

B. /*

C. /h

D. /?

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=66

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QUESTION:

67

Which of the following Windows XP utilities would a Certkiller .com user use to view, select and copy characters from any installed font?

A. Character Map

B. System

C. Accessibility Options

D. Regional and Language Options

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=67

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QUESTION:

68

A Certkiller .com computer has a single hard disk that is formatted with FAT32 and uses the drive letter C. The technician must format the drive with NTFS but does not want to loose any data on the drive. Which of the following commands should the technician use? 7

A. format c /fsntfs

B. convert c /fsntfs

C. fdisk c /fsntfs

D. defrag c -fntfs

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=68

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QUESTION:

69

When installing Windows 2000 Professional, which function key must the technician press to load the drivers for a SCSI hard drive?

A. F6

B. F8

C. F4

D. F2

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=69

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QUESTION:

70

A Certkiller .com technician must convert a FAT32 volume to NTFS without loosing any data on the drive. Which of the following commands should the technician use?

A. CHKDSK

B. CONVERT

C. FORMAT

D. DEFRAG

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=70

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QUESTION:

71

On an NTFS volume, which of the following can be used to control the amount of disk space network users can consume?

A. Disk Cleanup

B. Security Center

C. Disk Quotas

D. Disk Defragmenter

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=71

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QUESTION:

72

Which of the following tools can be used to correct corrupt file problems or disk errors?

A. REGEDIT

B. ATTRIB

C. SCANDISK

D. FDISK

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=72

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QUESTION:

73

Which of the following files is used for virtual memory in Windows 98? 9

A. PAGEFILE.SYS.

B. WIN386.SWP.

C. CONFIG.SYS.

D. AUTOBAT.EXEC.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=73

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QUESTION:

74

In Windows 2000, where would you optimize virtual memory?

A. Control Panel/Computer Management.

B. Control Panel/System/Device Manager.

C. Control Panel/System/Performance.

D. Control Panel/System/Advanced.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=74

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QUESTION:

75

A Certkiller .com user wants to stop certain applications from running automatically when his

Windows XP computer a starts. Which of the following utilities can he user?

A. MSCONFIG.EXE

B. CONFIG.EXE

C. REGEDIT.EXE

D. SYSEDIT.EXE

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=75

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QUESTION:

76

A Certkiller .com technician must configure a service to start automatically when Windows XP boots up. Which of the following should the technician use?

A. The Computer Management applet in Administrative Tools.

B. The Services applet in Administrative Tools.

C. The Folder Options applet in Control Panel.

D. The System applet in Control Panel.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=76

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QUESTION:

77

A Certkiller .com computer has two hard drives that are assigned the drive letters C and D respectively. Windows XP Professional and several disk intensive applications are installed on the C drive. When the disk intensive applications are run, the computer performs slowly. What can the Certkiller .com technician do to improve performance?

A. Defragment drive

C.

B. Convert drive C to NTFS.

C. Move the Windows swap file to drive

D.

D. Re-install Windows XP Professional on drive D.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=77

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QUESTION:

78

Which of the following commands can be used to check the integrity of the system files in

Windows XP Professional? 1

A. SFC /SCANNOW

B. Dr. Watson

C. SFC /SCAN

D. SCANDSK

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=78

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QUESTION:

79

The ______ command is used to control the startup environment in Windows XP.

A. BOOT.INI

B. IPCONFIG

C. NTDLR

D. MSCONFIG

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=79

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QUESTION:

80

Where should a user create a shortcut to a program so that the program starts automatically for every person that logs into Windows 2000 Professional?

A. Documents and Settings > Programs > Startup > All Users

B. Documents and Settings > All Users > Start Menu > Programs > Startup

C. Documents and Settings > Programs > All Users > Startup

D. Documents and Settings > All Users > Programs > Startup

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=80

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QUESTION:

81

You need to delete unused files on a Windows XP computer in order to free up extra hard drive space. Which utility should you use?

A. Disk Cleanup

B. DEL

C. SCANDISK

D. Disk Defragmenter

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=81

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QUESTION:

82

Which of the following tools allows a user to manage their computer system s configuration?

A. REGEDIT.EXE

B. SCANREG.EXE

C. MSCONFIG.EXE

D. Disk Management

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=82

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QUESTION:

83

Which of the following recovery options are available when booting from the Windows XP installation CD?

A. Automated System Recovery (ASR)

B. Safe Mode

C. Last Known Good Configuration

D. Emergency Recovery Disk (ERD)

Answer:

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QUESTION:

84

When you logged on to the Recovery Console, which of the following commands can you use to write new Windows boot sector code on a boot partition?

A. Diskpart

B. Fixboot 3

C. Fixmbr

D. None of the above

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=84

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QUESTION:

85

A Certkiller .com technician needs to configure and manage partitions on hard disk from the

Recovery Console. Which of the following commands should the technician use?

A. Diskpart

B. Fixboot

C. Fixmbr

D. None of the above

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=85

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QUESTION:

86

On a Windows XP computer, ______ may cause the computer to operate in VGA mode.

A. an incompatible driver problem 4

B. using dual displays

C. an IRQ problem

D. a faulty monitor

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=86

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QUESTION:

87

A Certkiller .com technician installs Service Pack 2 on a Windows XP computer. He then starts a network service but discovers that service cannot communicate with the server. What should the technician do?

A. Stop and restart the service.

B. Uninstall Service Pack 2.

C. Add the port number and name of the service to the Exceptions list of Windows

Firewall.

D. Reboot the computer.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=87

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QUESTION:

88

Which type of issue does the "A device in SYSTEM.INI cannot be found" error message pertain to?

A. System files issue.

B. Configuration files issue.

C. Swap files issue.

D. All of the above.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=88

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QUESTION:

89

If you receive the "Non-system disk or disk error" error message, what issue should you start troubleshooting for?

A. A missing operating system where the computer failed to locate a boot sector with an operating system installed.

B. A memory size error.

C. A missing or malfunctioning keyboard.

D. None of the above

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=89

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QUESTION:

90

The "No operating system found" error can be attributed to a number of issues. Choose the option that is FALSE.

A. No operating system was installed.

B. There are corrupt boot files.

C. A device in SYSTEM.INI cannot be found.

D. The boot sector is corrupt.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=90

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QUESTION:

91

When would a Windows XP computer perform a physical memory dump?

A. When a device driver problem occurs.

B. When the computer detects a condition from which it cannot recover.

C. When a user logs off incorrectly.

D. When there is a problem with the system RAM.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=91

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QUESTION:

92

You need to back up the Registry. Which of the following utilities can you use to perform this task? Choose all correct options.

A. Windows Registry Checker

B. System File Checker.

C. System Restore

D. All of the above

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=92

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QUESTION:

93

A user with the user account named MHamm installs a new program on the C drive of a

Windows XP computer. Where would the installation files be cached during installation?

A. C\Documents and Settings\ MHamm\ Application Data

B. C\ Documents and Settings\ MHamm\Programs Files\Cache

C. C\ Documents and Settings\ MHamm\Local Settings\Application Data

D. C\ Documents and Settings\MHamm\Local Settings\Temp

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=93

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QUESTION:

94

A Certkiller .com technician needs to create a restore point on a Windows XP computer. What should the technician do?

A. Run the Backup application in System Tools.

B. Run the System Restore application in System Tools.

C. Run the Backup and Restore application in System Tools.

D. Run the Disk Defragmenter application in System Tools.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=94

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QUESTION:

95

What is the Windows Update website used for?

A. To locate hardware updates for a computer.

B. To allow a technician to update the computer remotely.

C. To locate and install critical updates for the Windows operating system.

D. To archive updates for the Windows operating system. 8

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=95

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QUESTION:

96

Which of the following features are available after you install Service Pack 2 on a Windows

XP Professional computer and reboot the computer?

A. Security Center

B. Active Directory

C. Internet Connection Sharing

D. Internet Connection Firewall

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=96

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QUESTION:

97

A Certkiller .com technician must configure all Windows XP on the Certkiller .com network to download and install updates at the same time each day. Where should the technician do?

A. Open Automatic Updates on the Start menu, select the Automatic (Recommended) radio button, and specify the time.

B. Open Windows Updates on the Start menu, select the Automatic (Recommended) radio button, and specify the time.

C. Open Automatic Updates in the Administrative Tools menu, select the Automatic

(Recommended) radio button, and specify the time.

D. Open Windows Update Scheduler in System Tools, select the Automatic

(Recommended) radio button, and specify the time.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=97

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QUESTION:

98

Which of the following is valuable and irreplaceable user data that should be included in a data backup strategy?

A. E-mail

B. Program Files

C. System files

D. My Documents

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=98

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QUESTION:

99

Which of the following Windows XP utilities can be used to keep a disk drive free of errors?

A. Disk Defragmenter

B. Disk Cleanup

C. Check Disk

D. All of the above.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=99

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QUESTION:

100

Which of the following printers use a print-head?

A. Laser printers

B. Bubble jet printers

C. Impact printers

D. None of the above

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=100

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QUESTION:

101

Where are multiple documents on a printer?

A. In the printer spool.

B. In the print head.

C. In the printer control board.

D. In the printer s buffer. 0

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=101

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QUESTION:

102

Which of the following types of printers use a drum?

A. Ink jet printers

B. Laser printers

C. Dot Matrix printers

D. Bubble jet printers

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=102

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QUESTION:

103

______ is the MOST common driver for a scanner.

A. PDF

B. TWAIN

C. RAW

D. PNG

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=103

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QUESTION:

104

Which of the following printers would you not recommend for archiving?

A. A laser printer. 1

B. A thermal printer.

C. A bubble jet printer.

D. A dot matrix printer.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=104

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QUESTION:

105

A(n) ______ printer requires special paper on which to print.

A. laser

B. thermal

C. impact

D. color

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=105

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QUESTION:

106

A ______ cables is used to connect a printer to the parallel port of a computer.

A. IEEE 1284

B. RS-232C

C. IEEE 802.11

D. IEEE 1394

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=106

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QUESTION:

107

Certkiller .com has a printer that is attached to a Windows 2000 computer. The spooler service on the computer has stopped. What command should the Certkiller .com technician issue to

restart the spooler service from the command line?

A. spooler service restart

B. net spooler restart

C. restart service

D. spooler restart

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=107

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QUESTION:

108

The Certkiller .com technician wants to control the queue for all printers from the command line in Windows XP Professional. Which of the following commands should he use?

A. print spooler service

B. print control service

C. print queue service

D. print queue control

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=108

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QUESTION:

109

Which of the following specifications describes the Extended Capabilities Port (ECP) used for printers?

A. IEEE 1284

B. IEEE 802.15

C. IEEE 802.3

D. IEEE 802.11i

E. IEEE 1394

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=109

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QUESTION:

110

______ provides the best speed for printing.

A. USB 2.0

B. RS-232C

C. IEEE 802.11b

D. IEEE 1394

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=110

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QUESTION:

111

What should the Certkiller .com technician do immediately after installing a new printer for a user?

A. Reboot the computer.

B. Show the user how to use the printer.

C. Provide the user with the printer s manual.

D. Check all cables and connections.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=111

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QUESTION:

112

What can the Certkiller .com technician do to improve the performance of a color laser printer?

A. Install a faster printer processor.

B. Use higher capacity toner cartridges.

C. Increase the printer s RAM.

D. Set the printer to monochrome.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=112

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QUESTION:

113

4 The prints from a Certkiller .com laser printer appear smudged image and rubs off easily.

Which of the following is the MOST probable cause of this problem? What problem can be cause by the fusing assembly?

A. The pickup assembly is worn.

B. The fusing assembly is faulty.

C. The wrong paper is being used.

D. The erasure lamp is faulty.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=113

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QUESTION:

114

You install a second printer for a Certkiller .com user; however, the user complains when he clicks on "Print", the previous printer is used and not the new one. What should the technician do?

A. Remove the old printer.

B. Set the new printer as the main printer.

C. Select the new printer from the printer list each time a document is printed.

D. Set the new printer as the default printer.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=114

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QUESTION:

115

What is the FIRST step a Certkiller .com technician should take when troubleshooting a scanner?

A. Ensure that the correct scanner drivers are installed.

B. Check that the scanner has power and is powered on.

C. Check all cables to the scanner.

D. Ask the user whether the scanner has worked previously. 5

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=115

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QUESTION:

116

A Certkiller .com technician has installed a new network printer for the Certkiller .com users but the users complain that the printer is printing unusual characters. What should the technician do to resolve this problem?

A. Verify the IP address for the printer.

B. Restart the spooler service.

C. Download and install the latest patches for the operating system.

D. Download and install the latest software and drivers for the printer.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=116

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QUESTION:

117

Certkiller .com users complain that a laser printer with multiple trays kept getting paper jams.

To resolve the problem, the Certkiller .com technician installed a maintenance kit in the laser printer. What should the technician do NEXT?

A. Print a test page from each paper tray to ensure that the problem has been resolved.

B. Print a calibration page from each Certkiller .com user s computer.

C. Check that all the paper trays are full.

D. Restart the printer.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=117

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QUESTION:

118

What should the Certkiller .com technician do to resolve a fuser error code problem on a laser printer?

A. Replace the printer s fuser unit.

B. Replace the printer s corona wire.

C. Recalibrate the printer.

D. Restart the printer.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=118

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QUESTION:

119

The Certkiller .com technician has replaced the toner cartridge on a laser printer that was producing faded prints. However, the print quality does not improve. What is the MOST likely the cause of this problem?

A. The laser scanner is faulty.

B. The EP drum is not fully discharging.

C. The transfer corona is faulty.

D. The power supply is faulty.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=119

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QUESTION:

120

Where would the Certkiller .com technician locate the maintenance schedule for a laser printer?

A. On the back panel of the printer.

B. Under the printer.

C. In the manufacturer s service guide.

D. Under the cartridge panel.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=120

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QUESTION:

121

What should the Certkiller .com technician do to optimize the performance of a laser printer?

A. Use high-quality toner when refilling the toner cartridge.

B. Only use cartridges from the same manufacturer as the printer.

C. Calibrate the printer on a regular basis.

D. Recycled cartridges in order to reduce costs.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=121

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QUESTION:

122

Which of the following protocol are used for access across a network to a remote host but through a terminal window?

A. Telnet

B. HTTP 7

C. SFTP

D. IMAP4

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=122

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QUESTION:

123

Which of the following protocols rely on DNS for host name resolution?

A. TCP/IP

B. IPX/SPX

C. NetBEUI

D. AppleTalk

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=123

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QUESTION:

124

8 Which of the following is responsible for resolving a fully qualified domain name to the IP address?

A. ARP

B. DNS

C. DHCP

D. WINS

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=124

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QUESTION:

125

Which of the following protocols is used to transmit e-mail between the two e-mail servers?

A. Post Office Protocol, version 3 (POP3)

B. Simple Mail Transfer Protocol (SMTP)

C. Internet Control Message Protocol (ICMP)

D. Internet Message Access Protocol, version 4 (IMAP4)

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=125

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QUESTION:

126

Which of the following is used to manage IP multicast sessions? 9

A. NNTP

B. ICMP

C. IGMP

D. SNMP

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=126

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QUESTION:

127

Which of the following protocols is used to transmit data between a web browser and a web server?

A. SSH

B. HTTP

C. SFTP

D. IMAP4

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=127

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QUESTION:

128

Which of the following protocols operate at the network layer and provide network address capabilities?

A. SPX

B. SMTP

C. IP

D. DNS

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=128

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QUESTION:

129

IEEE ______ provides a wireless solution for network printing.

A. 1284

B. 802.5

C. 802.3

D. 802.11g

E. 1394

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=129

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QUESTION:

130

A network printer is to a Fast Ethernet adapter. What would the maximum network

transmission speed to the printer be?

A. 10 Mbps

B. 16 Mbps

C. 54 Mbps

D. 100 Mbps

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=130

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QUESTION:

131

What should the Certkiller .com technician do FIRST if a Certkiller .com user complains that he or she cannot access network resources?

A. Check for a link light on the network adapter.

B. Check the TCP/IP settings on the computer.

C. Check the network cable.

D. Check the switch.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=131

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QUESTION:

132

At which layers of the OSI model would you find the MAC address?

A. The physical layer.

B. The data link layer.

C. The network layer.

D. The transport layer. 2

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=132

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QUESTION:

133

Which of the following must a Certkiller .com technician configure on a computer that must be connected to the Internet? (Select TWO.)

A. The host name of the computer.

B. The IP address of the DHCP server.

C. The IP address of the default gateway.

D. The IP address of the e-mail server.

E. The IP address of the DNS server.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=133

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QUESTION:

134

The default subnet mask of an IP address 192.168.10.10 is ______.

A. 255.0.0.0

B. 255.255.0.0

C. 255.255.255.0

D. 255.255.255.255

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=134

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QUESTION:

135

How many bits does an Internet Protocol address consist of?

A. 16 bits

B. 256 bits

C. 32 bits

D. 64 bits

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=135

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QUESTION:

136

Which of the following is a valid IP address for use on the Internet?

A. 239.168.11.21

B. 172.192.4.254

C. 56.144.226.123

D. 127.0.0.1

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=136

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QUESTION:

137

The Certkiller .com technician maps a network drive for a Certkiller .com user. The following day, after the user boots the computer, she cannot see the drive in My Computer. What should the 4 technician do?

A. In Folder Options, select the Show hidden files and folders radio button.

B. Remap the drive each time a user logs on.

C. Instruct the user to refresh the display.

D. Remap the drive and select the Reconnect at Logon check box.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=137

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QUESTION:

138

A Certkiller .com printer attached to a Windows XP Professional computer is being shared by a workgroup. The Certkiller .com technician must control which users can have access to the printer. How would the technician access the permissions tab for the printer?

A. Remove unwanted users from Local Users and Groups in Control Panel.

B. Turn off Simple File Sharing and set the permissions for the shared printer.

C. On the printer s operation panel menu, remove unwanted users.

D. Create a shortcut to the printer on the desktop of the users who can access the printer.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=138

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QUESTION:

139

A Certkiller .com technician receives no response when he PINGs the loopback address. What is the MOST probable cause of this problem?

A. TCP/IP protocol is not functioning.

B. DHCP server is offline.

C. DNS server is offline.

D. Network cable is faulty.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=139

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QUESTION:

140

A Certkiller .com technician wants to PING the loopback address on a computer that is configured with a static IP address of 192.168.1.122. Which of the following commands should the technician issue?

A. PING 0.0.0.0 5

B. PING 127.0.0.1

C. PING 192.168.1.122

D. PING 255.255.255.255

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=140

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QUESTION:

141

A Certkiller .com technician wants to verify the IP address of a computer that is named

Certkiller - WS220. Which of the following commands should the technician issue?

A. IPCONFIG /ALL

B. IPCONFIG /RELEASE

C. IPCONFIG /RENEW

D. IPCONFIG /DISPLAYDNS

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=141

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QUESTION:

142

A Certkiller .com technician wants to verify the IP address of a remoter computer that is named

Certkiller -WS220. Which of the following commands should the technician issue?

A. ipconfig /all

B. ping Certkiller -ws220

C. arp -a

D. winipcfg /all

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=142

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QUESTION:

143

A user can send email but cannot receive email. Which protocol should be checked?

A. SMTP

B. DNS

C. FTP

D. POP3

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=143

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QUESTION:

144

A Certkiller .com technician has installed an Ethernet network adapter card on a new computer and connected it to the network. However, the amber light on the network adapter card flashes continually. What is the nature of this problem?

A. Data is being transmitted to the computer.

B. Transmission collisions are occurring.

C. The network cable is faulty.

D. The network is down.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=144

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QUESTION:

145

Only one host is connected to the network switch on the Certkiller .com network yet the indicator lights on a network switch keeps flashing. What may be the cause of this problem?

(Select TWO.)

A. The port on the network switch is faulty.

B. The network interface card (NIC) in the computer is faulty.

C. The network router is faulty.

D. The computer is communicating with the switch.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=145

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QUESTION:

146

The lights on the network interface card (NIC) in the computer do not flash even when the computer is turned on. This indicated a failure at the ______ layer of the Open System

Interconnection (OSI) model.

A. physical

B. data link

C. network

D. transport

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=146

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QUESTION:

147

A Certkiller .com technician is troubleshooting a network error on a Certkiller .com computer.

After rebooting the computer he notices that the IP address has changed. What does this indicate?

A. That the DNS server is offline.

B. That the DHCP server is offline.

C. That the computer does not have a static IP address.

D. That the Ethernet cable is a faulty.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=147

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QUESTION:

148

A Certkiller .com technician cannot PING the loopback address on a computer that is configured with a static IP address of 192.168.1.122. What could be the MOST probable cause of this problem?

A. The network interface card (NIC) is faulty.

B. The network cable is faulty.

C. The network switch is faulty.

D. The DNS server is offline.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=148

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QUESTION:

149

When the Certkiller .com technician runs the PING 127.0.0.1 command on a computer that is configured with a static IP address of 192.168.1.122, he receives not reply. What could be the

MOST probable cause of this problem?

A. The network interface card (NIC) is faulty.

B. The network cable is faulty.

C. The technician should run thePING 192.168.1.122 command.

D. The DNS server is offline.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=149

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QUESTION:

150

You work as a network administrator at Certkiller .com. The Certkiller .com network uses an

IP proxy that provides Network Address Translation (NAT). You have implemented IPSec for all Internet bound traffic; however, Internet access is now no longer possible. What should is the cause of this problem?

A. Network Address Translation (NAT) does not work with IPSec.

B. The IP proxy is blocking egress and ingress traffic on port 80.

C. The IP proxy is blocking egress and ingress traffic on port 1293.

D. The IP proxy is blocking egress and ingress traffic on port 8080.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=150

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QUESTION:

151

A Certkiller .com technician notices that there is CAT5e cabling lying on the floor in different offices parts of the network. What should the technician do?

A. Remove the cabling and install a wireless access point.

B. Reroute the cables using a protective sheath.

C. Tape the cables securely to the floor.

D. In form the administrator about this potential security risk.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=151

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QUESTION:

152

Which of the following is the BEST method for securing a web browser?

A. Do not upgrade web browsers because new versions have a tendency to contain more

security flaws.

B. Disable all unused features of the web browser.

C. Only use a VPN (Virtual Private Network) connection to connect to the Internet.

D. Deploy a filtering policy for unknown and illegal websites that you do not want users to access.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=152

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QUESTION:

153

Which of the following preventive maintenance tasks should be performed regularly on a

Certkiller .com computer that has Internet access?

A. Disable the use of cookies.

B. Disable all unused features of the web browser.

C. Run a virus scan of the hard disk drives.

D. Enable the Windows Firewall.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=153

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QUESTION:

154

Which additional security measure does Network Address Translation (NAT) provide for computers behind a gateway router?

A. It prevents Internet-based computers from connecting directly to computers on the local network.

B. It prevents computers on a local network from connecting to computers on the

Internet.

C. It allows multiple computers to use a single public IP addresses to access the Internet.

D. It allows multiple computers to use a single private IP addresses to access the

Internet.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=154

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QUESTION:

155

Which of the following is NOT a valid access control mechanism?

A. DAC (Discretionary Access Control) list.

B. RAC (Restrictive Access Control) list.

C. MAC (Mandatory Access Control) list.

D. RBAC (Role Based Access Control) list. 1

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=155

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QUESTION:

156

Which of the following uses permissions to control access to network resources?

A. FAT

B. FAT32

C. CDFS

D. NTFS

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=156

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QUESTION:

157

Several Certkiller .com users want to make system changes on their Windows XP Professional computers. What would be the BEST action that the technician should take? 2

A. Assign the appropriate users the rights required to make the changes.

B. Create a group and assign it the rights required to make the changes. Then add the appropriate user accounts to the group.

C. Add the appropriate user accounts to the Local Administrators group on their respective computers.

D. Add the appropriate user accounts to the Power Users group on the domain controller.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=157

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QUESTION:

158

A Certkiller .com user account named MHamm on a Windows XP Professional SP2 computer is a member of a workgroup. A Certkiller .com technician changes the MHamm account to

Limited. MHamm. Now the user will NOT be able to ______.

A. browse through the files on the computer

B. send and receive e-mail messages

C. log on to the Internet

D. install programs

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=158

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QUESTION:

159

Which of the following are advantages that the NTFS file system has over the FAT file system?

(Select TWO.)

A. It is compatible with DOS and Windows 9x dual-boot configurations.

B. It supports larger partition sizes.

C. It can be accessed and modified using many standard DOS disk utilities.

D. It supports compression, encryption, disk quotas, and file ownership.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=159

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QUESTION:

160

Where would the Certkiller .com technician find a record of the users that have successfully logged on to a computer?

A. In the System log.

B. In Event Viewer.

C. In the Security log.

D. In the Application log.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=160

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QUESTION:

161

What would the Certkiller .com technician use to clear the log when he receives an error log full message?

A. Event Viewer in Administrative Tools.

B. System Restore in System Tools.

C. Disk Defragmenter in System Tools.

D. Disk Management in Computer Management.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=161

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QUESTION:

162

A Certkiller .com user has received an error message but cannot recollect the exact wording.

Where would the Certkiller .com technician find out more about the error? Choose the correct option below.

A. In System Information.

B. On the Internet.

C. In Event Viewer.

D. In My Documents.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=162

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QUESTION:

163

The Certkiller .com technician wants to implement WEP (Wired Equivalent Privacy) on

Certkiller .com s wireless network. What would the Certkiller .com users require in order to

connect to the 4 access point?

A. The password for the Local Administrator account.

B. An appropriate IP address.

C. The name of the DNS server.

D. The correct WEP (Wired Equivalent Privacy) key.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=163

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QUESTION:

164

Certkiller .com has an unencrypted wireless network. What can the Certkiller .com technician do to prevent unauthorized users from accessing files on the Certkiller .com network?

A. Install a security firewall on the network.

B. Configure the network to operate only in Infrastructure mode.

C. Disable SSID broadcasts on the wireless access points.

D. Configure the NTFS Permissions on the shared folders to deny access to unauthorized users.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=164

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QUESTION:

165

The BEST way to secure a wireless network would be to ______.

A. perform a network survey

B. remove all 2.4 GHz devices from the location

C. enable WEP

D. disable SSID broadcasts on the wireless access points

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=165

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QUESTION:

166

Which of the following is required to set up a secure wireless connection? (Select TWO.)

A. The brand and model of the access point.

B. The wireless brand being used.

C. The SSID of the wireless access point.

D. The encryption standard being used.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=166

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QUESTION:

167

You work as the security administrator at Certkiller .com. While monitoring network traffic, you find that your domain name server is resolving the domain name to the incorrect IP

(Internet Protocol) address. You discover that Internet traffic is being misdirected. You immediately suspect that an intruder has launched a malicious attack against the network.

Which type of network attack is in progress?

A. A DoS (Denial of Service) attack.

B. A Spoofing attack.

C. A Brute Force attack.

D. A Reverse DNS (Domain Name Service).

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=167

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QUESTION:

168

What is an attack that overrides a session between a server and a client called?

A. Session hijacking

B. Malicious Code

C. Denial of Service

D. Spoofing

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=168

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QUESTION:

169

What is it called when an attacker makes data to look like it s coming from a legitimate source?

A. hacking

B. spoofing

C. hijacking

D. multithreading

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=169

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QUESTION:

170

What is an attack that exploits the way people behave and interact called?

A. Social Engineering

B. Spoofing.

C. Posturing.

D. Smurfing

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=170

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QUESTION:

171

You receive an e-mail message stating that the Certkiller .com administrator wants to verify the complexity of your login password. The e-mail requires that you users send your password in a reply e-mail. What should you do? 7

A. Send the password in a reply but encrypt the e-mail before sending it.

B. Inform the administrator about the e-mail message.

C. Ignore the request and delete the e-mail message.

D. Send a reply message with an encrypted signature attached.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=171

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QUESTION:

172

A Certkiller .com technician receives a phone call from a user that has forgotten his password.

What is the FIRST thing the technician should do?

A. Reset the user s password.

B. Tell the user to write down his password.

C. Give the user the password.

D. Verify the identity of the user.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=172

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QUESTION:

173

You are a respected worker at Certkiller .com and your boss realizes that you attacked the system but you deny and persist in proving your innocence. You then realize you had a visit from an old colleague that was fired some time back. This person acquired all the necessary information to perform the attack. What type of attack is this person performing?

A. Trojan Horse

B. Social engineering

C. Phage Virus

D. Armored Virus

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=173

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QUESTION:

174

Which of the following attacks could be the most common and most successful when network security is properly implemented and configured?

A. Logical attacks

B. Physical attacks

C. Social Engineering attacks

D. Trojan Horse attacks

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=174

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QUESTION:

175

A Certkiller .com technician notices that there is a water leak in the ceiling of the server room.

Which of the following is the BEST action the technician can take?

A. Mop up the water on the floor and place a bucket under the leak.

B. Place a bucket under the leak and continue with his daily tasks.

C. Notify the janitor and the system administrator.

D. Shut down all computers in the server room. 9

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=175

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QUESTION:

176

A Certkiller .com technician notices that a large amount of water has been spilt on the floor of the server room. Which of the following is the BEST action the technician can take?

A. Place newspaper over the water and locate the source of the water.

B. Mop up the water on the floor and continue with his daily tasks.

C. Inform the system administrator of this safety hazard.

D. Shut down all computers in the server room.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=176

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QUESTION:

177

The FIRST thing a Certkiller .com technician should do when making an on-site call is to

______.

A. suggest the customer upgrade the system to improve performance

B. suggest a solution to the problem

C. ask the customer if he can go ahead and fix the problem

D. replace the problem part with a new part

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=177

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QUESTION:

178

A Certkiller .com technician needs to reinstall the operating system on a customer s computer.

How would the technician BEST explain this to the customer?

A. I will need to rebuild your system.

B. I will need to restore your system and data loss may occur.

C. I will need to crash your system and reload it.

D. I will need to format the hard drive and reinstall all your software.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=178

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QUESTION:

179

A Certkiller .com technician needs to repair a customer s computer in a secure area. The technician will have to reboot the computer several times but the computer is password protected. 0 What should the technician do?

A. Inform the user that he will have to log on after each reboot.

B. Create a user account that the technician can use.

C. Ask for the user s password.

D. Inform the user that you will be changing the password.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=179

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QUESTION:

180

A Certkiller .com technician needs to service a customer s computer but cannot communicate with the customer as there is a language barrier. What should the technician do?

A. Inform the supervisor that he cannot service the computer due to the language barrier.

B. Inform the supervisor and use hand gestures and other visual aids to communicate with the customer.

C. Inform the supervisor that the customer needs to learn the local language.

D. Suggest that the supervisor assign the job to another technician.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=180

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QUESTION:

181

Which if the following is NOT recommended when explaining a technical concept to a customer?

A. Use visual aids such as graphs and charts.

B. Use analogies and examples.

C. Use acronyms and industry accepted jargon.

D. Do not over elaborate.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=181

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QUESTION:

182

Which if the following is the BEST action a Certkiller .com technician can take when explaining a technical concept to a customer?

A. Use acronyms and industry accepted jargon.

B. Read from the manual.

C. Send the customer on a training course. 1

D. Sit next to the customer.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=182

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QUESTION:

183

A customer asks a Certkiller .com technician to install an unlicensed application on his computer. What should the technician do?

A. Notify the local law enforcement authorities.

B. Inform the customer that he should install the application himself.

C. Inform the customer that using unlicensed software is a criminal offence.

D. Install the program and tell the customer purchase a license online.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=183

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QUESTION:

184

While working on-site, customer asks a Certkiller .com technician to do extra work on his computer. What should the technician do?

A. Return after hours to perform the extra work.

B. Contact the supervisor and proceed as directed.

C. Inform the customer that the extra work would require extra costs.

D. Perform the work and notify the supervisor afterward.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=184

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QUESTION:

185

A Certkiller .com user asks the technician to sort out a network problem but the technician is unable to assist as this is not part of the services he provides. What should the technician do?

A. Inform the user that his job task does not include fixing this type of problem.

B. Assist the user to find the appropriate channels to resolve the problem.

C. Tell the user that the problem should be lodged with someone else.

D. Inform the supervisor and proceed as directed.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=185

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QUESTION:

186

What should the Certkiller .com technician do when a misbehaving child prevents him from working on-site?

A. Talk sternly to the child in and tell the child to stop misbehaving.

B. Give the child something to play with.

C. Demand that the customer send the child to another room.

D. Ask the customer to remove the child from the work area.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=186

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QUESTION:

187

After a Certkiller .com technician installs an application on a Certkiller .com user s computer, the user asks whether the technician could install another application. What should the technician do?

A. Report the user to the system administrator.

B. Inform the supervisor about the request.

C. Install the requested application.

D. Consult the company s policy on approved software for the proper course of action.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=187

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QUESTION:

188

A Certkiller .com technician receives an urgent page while working on-site. What should the technician do?

A. Politely ask to be excused and determining if call is urgent.

B. Explain to the customer that you have an emergency and return the call.

C. Return the call but continue working.

D. Leave the site and determining if call is urgent.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=188

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QUESTION:

189

A Certkiller .com technician receives a phone call from a co-worker while working on-site. The

call is about a difficult problem that he needs to sort out. What should the technician do?

A. Politely excuse himself and take the telephone call. 3

B. Ask the co-worker to call back later and continue working.

C. Try and help the co-worker while continuing to work.

D. Explain to the customer that you have an emergency and take the call.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=189

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QUESTION:

190

While working at a customer s home, the Certkiller .com technician is informed that the customer has to go out for a few minutes. The customer assures the technician that if he needs anything his ten year old child would be able to assist. What do you suggest the technician should do?

A. Leave the site and inform the customer that he will return when the customer comes back.

B. Continue working as the customer should be back within a few minutes.

C. Inform the customer that the child should not be in the same room as the technician while the customer is away.

D. Inform the customer that the technician and the company cannot be held liable should anything occur while the customer is away

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=190

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QUESTION:

191

If throughput speed is important, then the data should be stored on

A. floppy disk drive

B. RAM

C. hard disk drive

D. CD-ROM

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=191

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QUESTION:

192

A user calls you and reports that the computer is broken. He has started the computer and it makes some noise but the screen is blank. Which of the following should you check FIRST? 4

A. Verify that the monitor is plugged in.

B. Reboot the computer.

C. Verify that the monitor is powered on.

D. Verify that the monitor s video cable is attached to the computer.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=192

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QUESTION:

193

You are a technician working at Certkiller .com. You have been called to examine a computer that is unusually slow. You suspect that some or many of the files on the hard drive has been split and written to multiple sections of a hard drive. Which of the following tools will rewrite the file to a single section of the hard drive?

A. System Restore

B. FORMAT

C. CHKDSK

D. Disk Defragmenter

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=193

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QUESTION:

194

After upgrading the CPU of you own computer you observe that it keeps shutting down a few minutes after you start it. What is most probable cause of this behavior?

A. There is an incorrect CPU driver installed.

B. The CPU overheats.

C. There is improper voltage on the CPU.

D. The incorrect CPU has been installed.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=194

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QUESTION:

195

Of the suggested battery types, which has the shortest life?

A. lithium-ion (Li-Ion)

B. nickel cadmium (NiCD)

C. lithium-ion polymer (LIP or Li-Poly)

D. nickel metal-hydride (NiMH)

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=195

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QUESTION:

196

A Certkiller .com trainee asks you what a switch is used for when using command line commands. What would your

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=196

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QUESTION:

197

Which of the following would not be an advantage of the NTFS file system over the FAT32 file system?

A. more file formats.

B. larger file sizes.

C. file encryption.

D. larger volumes. 6

Answer:

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QUESTION:

198

Fault tolerance is provided by the following RAID disk arrays (Select TWO).

A. RAID 0

B. RAID 5

C. RAID 1

D. RAID 3

E. RAID 4

Answer:

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QUESTION:

199

CORRECT TEXT A Certkiller .com trainee asks you what the process that controls the printer queues in Windows 2000/XP Professional is called. What will your

Answer:

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QUESTION:

200

CORRECT TEXT A Certkiller .com trainee asks you which speed is MOST common on printer nic s used for connecting to the copper network. What would your

Answer:

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QUESTION:

201

Where should you look for the appropriate maintenance schedule for a laser printer?

A. on the label inside the back panel of the printer.

B. on the Properties page of the Printer Driver.

C. in the manufacturer s service guide recommendations.

D. in an email generated by the printer to the administrator programmed into the printer settings.

Answer:

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QUESTION:

202

As a Certkiller .com technician you are troubleshooting an error code on a laser printer, that indicates there is some problem with the fuser. Which of the following actions should the you take first to solve the issue?

A. Replace the printer s fuser unit.

B. Change the type of paper being used in the printer.

C. Replace the printer s corona wire.

D. Turn the printer off and on until the problem resolves.

Answer:

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QUESTION:

203

After rebooting a computer that you work with remotely you observe that you can no longer ping it s IP-address. After physically checking out the computer you see that it is ok, it has just changed it s IP-address. What should this behavior tell you?

A. network interface card (NIC) driver needs to be updated.

B. DNS server is down.

C. computer does not have a static IP address. 8

D. Ethernet cable is a crossover cable.

Answer:

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QUESTION:

204

As a senior technician you need to share some files on your computer to your colleagues. You have shared a folder to the other computers on the unencrypted wireless network. You want to prevent that someone unauthorized creates new files in the shared folder or deletes files from the shared folder. Which of the following actions may resolve this problem? (Select TWO).

A. Change the Share Permissions of the shared folder so that Read and Modify access are denied for all users.

B. Enable encryption on the router and for all of the authorized computers.

C. Encrypt the disk that contains the shared files.

D. Remove the shared folder and tell users to bring the files they wish to share to other computers using USB drives.

E. Change the NTFS Permissions on the shared folder so that only authorized users may access the shared folder.

Answer:

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QUESTION:

205

You are a technician working for Certkiller .com. How would you configure all Windows XP workstations in the HR department to connect, download and install updates from Windows update on a reoccurring interval (same time every day)?

A. Control Panel > Automatic Updates > Automatic (Recommended) > select Everyday and enter the desired time

B. Start > All Programs > Windows Update > Automatic (Recommended) > select

Everyday and enter the desired time 9

C. Control Panel > Administrative Tools > Services > Windows Update > Automatic

(Recommended) > select Everyday and enter the desired time

D. Start > All Programs > Accessories > System Tools > Windows Update Scheduler >

Automatic (Recommended) >select Everyday and enter the desired time

Answer:

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QUESTION:

206

You receive an email stating that the company s network administrators wants to validate the complexity of login passwords used throughout the organization. They request that you provide the password in a reply email. Which of following actions should you take?

A. Encrypt the reply and send the reply to the requestor.

B. Deny the request by deleting the email.

C. Send a reply message containing the password.

D. Send a reply message with an encrypted signature attached.

Answer:

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QUESTION:

207

As a Certkiller .com technician you are required to explain some technical concepts to you boss. Which of the following would be the BEST action for you to take?

A. Use acronyms so the user knows the technician is knowledgeable.

B. Read the manual to the customer.

C. Send the customer to an outside training class.

D. Sit next to the customer.

Answer:

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QUESTION:

208

0 You have been sent to a Certkiller .com distant workers home in order to help him with setting up a distant workplace with computer, printer and internet connection. The distant worker tells you that he has to leave for a short while but that his 10-year-old child will be home if you need anything. What would your reply to the distant worker be?

A. that an adult must be at home while the technician is on-site.

B. that the technician is not responsible for anything while the customer is gone.

C. that the child must be in a different room while the customer is out.

D. that the customer should try to return within 10 minutes.

Answer:

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QUESTION:

209

You receive a call from a co-worker while troubleshooting a CertK ting.com employee s computer. The co-worker has some quite complicated issues that he needs help with. How should you handle this call?

A. step out of the room to take the telephone call.

B. ask the co-worker to call back later and continue working.

C. help the co-worker while continuing work.

D. tell the employee that you need to take a break.

Answer:

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QUESTION:

210

You are working with a clients computer when your pager beeps. Which of the following actions should you take?

A. Politely ask to be excused; return the call, and after determining that the call is not urgent, resume work.

B. Tell the customer that you have an emergency; return the call, and after determining the call is not urgent, finish the conversation before resuming work.

C. Return the call and talk with the caller while continuing to work.

D. Leave the site to investigate the details of the situation.

Answer:

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QUESTION:

211

You are working as a technician at Certkiller.com. You have been asked to troubleshoot a computer that takes a long time to boot. You suspect that there is insufficient RAM memory in the computer. Which of the following will help you to determine the type of memory appropriate for the computer? (Select TWO).

A. Check Device Manager.

B. Ask the user what type of RAM is needed.

C. Open the computer to inspect physical RAM.

D. Check System Information.

E. View the manufacturer s website.

Answer:

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QUESTION:

212

You are working as a technician at Certkiller .com. You are troubleshooting a computer, that during the POST (power-on self test) makes several beeps and then stalls. Which of the following components would most probably be the cause of the problem?

A. hard drive

B. memory

C. power supply

D. sound card

Answer:

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QUESTION:

213

You are working as a trainee at Certkiller .com. You have been asked to clean all the CRT monitor screens in the computer lab. Which of the following should you do FIRST?

A. wipe the screen with a rag soaked in warm water.

B. unplug the computer.

C. unplug the monitor.

D. spray the glass with ammonia based cleaner.

Answer:

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QUESTION:

214

You are working as a senior technician at Certkiller .com. You have asked a trainee to install

more RAM memory into a workstation. Which of the following precautions should you make sure that the trainee takes in order to not damage the computer with electrostatic discharge

(ESD)? (Select TWO)

A. The trainee should wear an anti-static wrist strap.

B. The trainee should change to shoes with rubber soles.

C. Wash the hands with alcoholic soap to dissipate the static electricity.

D. After opening the case the trainee should spray anti-static spray on the internal components.

E. The trainee should keep the workstation on an anti-static mat the whole duration of the task.

Answer:

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QUESTION:

215

You are working at Certkiller .coms internal helpdesk. You are asked to order a new alternating current (AC) adapter to a users portable computer. Which of the following would be the BEST place to look to determine the correct amperage of the AC adapter for the laptop?

A. Power Options applet

B. Vendor s website

C. In Device Manager

D. In the BIOS

Answer:

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QUESTION:

216

You are working as a technician at Certkiller .com. You have been asked to upgrade the memory in your boss s laptop. You start with unplugging the power supply. What other tasks should you perform before starting the upgrade?

A. remove the battery and put on an anti-static wrist strap.

B. remove the battery and the memory.

C. remove the hard drive and put on an anti-static wrist strap.

D. remove the CMOS battery and put on an anti-static wrist strap.

Answer:

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QUESTION:

217

You are working as a technician at Certkiller .com. A user calls and asks for assistance. The user states that she plugged a laptop alternating current (AC) adapter into the outlet at his office and a spark was emitted and now the screen appears dim. Which of the following is

MOST likely the cause?

A. The video card has shorted out. 4

B. The inverter board shorted out.

C. The system requires a reboot.

D. The system has overheated.

Answer:

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QUESTION:

218

You are a senior technician at Certkiller .com. A trainee asks you if you could give two examples of typically hot-swappable devices on a laptop. What would your answer be?

A. IDE interface hard drive

B. RAM memory

C. PCMCIA devices

D. modular CD-ROM drive

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=218

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QUESTION:

219

PC Cards that often are used on laptops is also known under an other name. What are they called except PC Cards?

A. PC Bus adapters.

B. smart card readers.

C. PCMCIA.

D. USB adapters.

Answer:

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QUESTION:

220

5 You are troubleshooting a laptop where the user has reported log in problems. The user states that her password does not work on the laptop, but it is working on other computers in the domain. When you try to log in you observe that numbers have appeared in the place of certain letters in your username. Which of the following is MOST likely the cause of the problem?

A. The computer has a key map for another language installed.

B. The number lock function is turned on.

C. The keyboard has been damaged by force or someone has had some kind of liquids in the keyboard.

D. The scroll lock function is turned on.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=220

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QUESTION:

221

You work as a technician at Certkiller .com. A user with a laptop asks what the purpose of the

Fn key is. What will your answer be?

A. it is used to reset the BIOS.

B. it is used to access hidden features on the hard drive.

C. it is used to access additional features on the keyboard.

D. it is used to power on and off the laptop.

Answer:

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QUESTION:

222

A Certkiller .com trainee asks you which command line utility to use in order to clear the screen. What would your answer be?

A. CLS

B. MMC

C. CMD

D. CD 6

Answer:

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QUESTION:

223

You are a technician at Certkiller .com. You are asked to document the IP address of all computers on the network together with their hostname. You are provided with a list of hostnames. Which of the following command line utilities can be used to find the IP address of a computer on a LAN when the hostname is known?

A. IPCONFIG /check hostname

B. PING hostname

C. REFRESH hostname

D. MMC hostname

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=223

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QUESTION:

224

You are working as a technician at Certkiller .com. A user calls and asks for help with his workstation. The computer is running Windows XP Professional and seems to have become unstable lately. Which of the following should be used to check the operating system integrity?

A. SFC /SCANNOW

B. Dr. Watson

C. SFC /SCAN

D. SFC /

Answer:

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QUESTION:

225

You are working as a technician at Certkiller .com. A user calls you and asks for some assistance with a printer problem. You suspect that it is the printer spooler that needs to be restarted and want to instruct the user over phone to restart the spooler. What would you ask the user to write at the command line?

A. service stop | start spooler.

B. net spooler restart.

C. restart spooler service.

D. spooler restart.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=225

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QUESTION:

226

You are working as a senior technician at Certkiller .com. You have been preparing a master computer that you will duplicate to the other computers in the economics department. Which of the following can be used to prepare a disk image for duplication?

A. sysprep

B. xcopy

C. shadow copy

D. mmc

Answer:

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QUESTION:

227

You need to find additional information about switches for the command COPY. Which of the following commands could you use to accomplish this? 8

A. COPY /HELP

B. COPY ?

C. COPY /?

D. COPY /H

Answer:

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QUESTION:

228

You are working as a technician at Certkiller .com. Lately you have been busy with configuring a firewall for the research department. Which of the following protocols would you allow in order to access a remote host with a local host through a terminal window?

A. HTML

B. HTTP

C. IMAP

D. Telnet

Answer:

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QUESTION:

229

You are working as a Technician at Certkiller .com. You have just installed an additional

300GB hard drive in a computer. The system hard drive is configured with NTFS and the new data hard drive came configured with FAT32. Which of the following statements are true?

(Select TWO).

A. The cluster size is smaller and storage is more efficient on the system drive.

B. The cluster size is larger and storage is more efficient on the system drive.

C. Files on the system drive can be secured.

D. Larger logical drives can be made on the data drive.

Answer:

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QUESTION:

230

You need to free up some extra hard drive space on a workstation. Which of the following is an application in Windows that allows removal of unnecessary files?

A. Disk Cleanup

B. Delete command

C. SCANDISK

D. Defrag

Answer:

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QUESTION:

231

You are working as a technician at Certkiller .com. You are asked to increase Certkiller s security by configuring the telnet service not to startup when Windows XP starts. Which of the following administrative applets would into mmc (Microsoft Management Console) to

complete this task?

A. Policy Snap-in

B. Services Snap-in

C. Event Viewer Snap-in

D. System Config

Answer:

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QUESTION:

232

You are working as a senior technician at Certkiller .com s mani office. A trainee asks you "if you want to utilize built-in language support, what is the code for representing characters in

Windows called?" What will your answer be?

A. UNICOD

E.

B. UTF-1.

C. ICSI

I.

D. ASCII.

Answer:

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QUESTION:

233

You are working as a technician at Testing.com. You are troubleshooting a Windows XP

Professional computer with Service Pack 2 that is unusually slow and suspect that file fragmentation might be the cause of the problem. Which of the following command line options could you use in order to launch the disk defragmenter utility?

A. DEFRAG with the proper switches

B. MMC with the proper switches

C. CLEANDSK with the proper switches

D. CHKDSK with the proper switches

Answer:

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QUESTION:

234

You are working as a network technician at Certkiller .com. You have helped a user with mapping up a network drive. After reboot the mapped share has disappeared and can no longer be found under My Computer. Which of the following steps should be taken to ensure that the drive remains mapped?

A. Check the Folder connection when mapping the drive.

B. Select the drive letter needed to connect each time a user logs on.

C. Select Retype Path under the login screen for the user.

D. Check Reconnect at Logon when mapping the drive.

Answer:

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QUESTION:

235

You are working as a technician at Certkiller .com. All computers at Certkiller .com uses hard disks formatted with NTFS. You have been asked to investigate if it is possible to track and control the amount disk space used in the computer in the research department. Which of the following tools could you use in order to accomplish this?

A. Disk Cleanup

B. Disk Dump

C. Disk Quotas

D. Disk Defragmenter

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=235

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QUESTION:

236

You are working as a technician at Certkiller .com. You are asked to performe data recovery on a computer running Windows XP. Which of the following locations could contain valuable and irreplaceable user data? (Select TWO). 3

A. E-Mail

B. Driver files

C. System Recovery

D. Pictures

E. Windows Directory

Answer:

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QUESTION:

237

You are working as a technician at Certkiller .com. All Certkiller s computers runs Windows

XP. You have just upgraded all computers in the marketing department with Service Pack 2 for Windows XP. After the upgraded you realize that a network application that exists on the computers does not communicate with the server anymore. Which of the following actions should be taken FIRST?

A. Restart the service of the application.

B. Uninstall Service Pack 2 for Windows XP with Add or Remove Programs.

C. Add the port number and name of the service to the Exceptions list of Windows

Firewall.

D. Re-install Service Pack 2 for Windows XP.

Answer:

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QUESTION:

238

You are working as a technician at Certkiller .com. A user requests some assistance with her computer. It seems that her display is limited to a 16 color mode. Which of the following alternatives could be the cause of this problem?

A. There is an incompatible driver installed.

B. The computer is running in dual monitor mode.

C. The interrupt request for the video adapter in the BIOS is disabled. 4

D. The monitor is not compatible with the video adapter in the computer.

Answer:

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QUESTION:

239

You are working as a senior technician at Certkiller .com. A trainee wants to know which types of printers that have a drum. What will your answer be?

A. impact

B. laser

C. ink jet

D. thermal

Answer:

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QUESTION:

240

You are working as technician at Certkiller .com. A user calls and wants to have a cable to connect his old printer to the parallel port of his computer. Which of the following cables would you send to him?

A. IEEE 1284

B. USB

C. RS-232

D. IEEE 1394

Answer:

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QUESTION:

241

You are working as a technician at Certkiller .com. A user brings a scanner that has been left in

a storage area a couple of years ago, and wants to know if it might still work. The scanner has nothing that would identify a manufacturer so you ll need to try it out with a general driver.

Which of the following would be a common scanner driver?

A. LPR

B. TWAIN

C. RAW

D. PCL

Answer:

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QUESTION:

242

You are asked to troubleshoot a scanner in the HR department. What should you do FIRST when arriving on site?

A. Verify that the correct drivers are installed and that they are signed by Microsoft.

B. Verify that the proper imaging software is installed and verified to work with the specific scanner that is used.

C. Make sure that all connections are tight and in the right place.

D. Ask the user whether the scanner has worked previously.

Answer:

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QUESTION:

243

After some reoccurring trouble with paper jams on a laser printer with multiple trays you order and install a maintenance kit. In order to verify that the problem is resolved, what should you do?

A. Print a test page from all paper trays.

B. Use the printserver to send a calibration page to the printer.

C. Reset the printer s memory and configure the separate trays from scratch.

D. Throw away the paper that is in the trays and reload the trays with paper that is verified to be of the correct thickness.

Answer:

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QUESTION:

244

You are working as a senior technician at Certkiller .com. A trainee calls you and needs some help with troubleshooting a printer issue. The technician has installed a network printer to a users but when printing, strange characters appear. No one else has reported any trouble with the printer. Which of the following would be the BEST method for fixing this issue?

A. Retype the IP address.

B. Reinstall the printer on the network.

C. Download a patch for the operating system.

D. Download the latest software and drivers.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=244

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QUESTION:

245

You are working as a senior network technician at Certkiller .com. A trainee asks you which of the following protocols that take care of the translation of a computer name into an IP address.

What would your answer be?

A. FTP

B. UDP

C. DNS 7

D. TCP

Answer:

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QUESTION:

246

You are working as a senior network technician. A trainee asks you which of the following protocol that operates at the network layer and provides addressing capabilities. What will your answer be?

A. IPX

B. SSL

C. IP

D. DNS

Answer:

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QUESTION:

247

You are working as a senior network technician at Certkiller .com. A trainee asks you in what way Network Address Translation (NAT) provides additional security for users behind a gateway router. What will your answer be?

A. NAT blocks users on the public Internet from initiating connections to computers on a local network.

B. NAT blocks users on a local network from initiating connections to computers on the public Internet.

C. NAT prevents access to the Internet during non-working hours.

D. NAT limits users from accessing web sites on a blocked site list.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=247

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QUESTION:

248

You are working as a senior network technician. A trainee asks which of the following IP addresses that can be routed across the Internet. What will you answer him?

A. 147.9.172.118

B. 10.25.8.4

C. 192.168.0.20

D. 127.0.0.1

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=248

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QUESTION:

249

You are a technician at Certkiller .com. You have been sent to a newly opened branch office to document the on-site network. You find bunches of CAT5 cable lying across the floor in several places. Which of the following would be the MOST appropriate action to take?

A. Tear out all the CAT5 cable and install a wireless network access point.

B. Reroute the cables using a protective material.

C. Secure the cables to the floor with tape so that no one can stumble on them. 9

D. Reposition the workstations so that there is no need to route the CAT5 cable over the floor.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=249

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QUESTION:

250

You are working as a technician at Certkiller .com. Your boss needs help with his laptop that is running Windows XP. He tells you that when he is traveling, he is unable to access the Internet or email on hotel nteworks. The laptop is configured with a static IP address. Which of the following actions should you take?

A. Configure the static IP address in the Alternate Configuration tab of the user s

TCP/IP properties and enable DHCP in the General tab.

B. Tell the user to purchase and install a wireless network interface card (NIC).

C. Tell the user that another computer must be used until the company switches to

DHCP.

D. Tell the user to input the static IP address of the host where they are trying to connect in the Alternate Configuration tab of TCP/IP properties.

Answer:

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QUESTION:

251

When troubleshooting a network failure, which layer of the Open System Interconnection

(OSI) is faulty when you do not receive a link light on he NIC?

A. application

B. physical

C. data

D. network 00

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=251

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QUESTION:

252

You are a technician at Certkiller .com. You have been asked to troubleshooting a Windows

XP Workstation that is unable to connect to the Internet. You need to display all relevant

TCP/IP properties for troubleshooting. Which of the following commands should be used to determine TCP/IP properties?

A. IPCONFIG /ALL

B. IPCONFIG /RELEASE_ALL

C. IPCONFIG /RELEASE

D. IPCONFIG /FLUSHDNS

Answer:

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QUESTION:

253

A Certkiller .com user calls you with a problem. Suddenly it seems that the user is unable to access any network resources. What should you check FIRST in order to solve the problem?

A. Check for a link light on the NI

C.

B. Reconfigure TCP/IP settings.

C. Replace the NI

C.

D. Reinstall network interface card (NIC) drivers.

Answer:

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QUESTION:

254

All Certkiller .com s computers are running Windows XP Professional SP2 and are connected to Certkiller .com s Active Directory. All users have to be able to make some system changes on their individual workstation. As a technician, which of the following actions should you use to make this possible?

A. Add the Domain Users domain group to the Local Administrators group on each workstation.

B. Create a group with the rights to make needed changes and add the domain accounts of the users to that group.

C. Add administrative rights to each network login on the domain.

D. Place the Domain Users domain group in the Power Users group on the domain controller.

Answer:

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QUESTION:

255

You need to access some files in an NTFS share on a Windows Server. Which TWO of the following is required in order to access the files? (Select TWO.)

A. a local user acount

B. an active SSL certificate

C. correct user permissions

D. correct share permissions

E. NTFS file system on the workstation you are connecting from

Answer:

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QUESTION:

256

You are a technician at Certkiller .com s security department. You have been asked to document all accounts that has successfully logged in to a workstation the last few weeks.

Which of the following activity logs should you check? 02

A. system

B. application

C. security

D. information

Answer:

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QUESTION:

257

You are working as a technician at Certkiller .com. Your boss asks what the Windows Update website is used for. What will you answer him?

A. it is used to find and recommend hardware updates for a computer.

B. it is used to locate a technician to update the computer remotely.

C. it is used to find and install critical updates for the Windows operating system.

D. it is used to allow updates of all software on a computer at one website.

Answer:

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QUESTION:

258

You are working as a technician at Certkiller .com. The Marketing department has several gigabytes of data that need to be backed up on a daily basis. Which of the following media would be BEST suited for this?

A. DVD

B. dual-layer DVD

C. external hard drive

D. Digital Linear Tape (DLT)

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=258

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QUESTION:

259

You are working as a technician at Certkiller .com. Your boss has heard of attacks that takes control of a session between a server and a client. What kind of attack is he talking about?

A. session hijacking

B. malicious software

C. DDOS attack

D. Smurf attack

Answer:

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QUESTION:

260

CORRECT TEXT You are working as a technician at Certkiller .com. Your boss has heard of techniques to make data appear to come from somewhere other than the originating point and wants to know what this is called. What would your

Answer:

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QUESTION:

261

You are working as a Network technician at Certkiller .com. Your boss has asked you to explain routing. Which of the following is NOT accepted when explaining a technological concept to your boss?

A. using visual aids like graphs and charts.

B. using analogies and examples.

C. using industry jargon or acronyms. 04

D. limiting the amount of information to what is necessary for the user to know.

Answer:

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QUESTION:

262

You are a technician at Certkiller .com. You have been called to a user, who works from home, in order to help her with an ADSL connection. What is the FIRST thing you should do when you arrive on-site?

A. ask the user if you can install an upgraded firmware to improve performance.

B. ask is the user has a clue about what the problem might be.

C. ask whether the user is ready to work on the problem.

D. swap the faulty ADSL modem with a known-good modem.

Answer:

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QUESTION:

263

You are asked to install a new version of a anti-virus program on a Certkiller .com user s company laptop. When the installation of the anti-virus program is done, the user provides a

CD-ROM disc and requests that you also install the provided software. Which of the following actions should you take?

A. Confiscate the software s installation media and report the user to the system administrator for use of illegal software.

B. Install the software and inform the help desk that software was installed on the user s computer.

C. In order to save time, install the program at the user s request and make sure the license get registered as soon as possible.

D. Consult the company s policy on approved software for the proper course of action.

Answer:

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QUESTION:

264

You are a technician at Certkiller .com. You have been asked to install some new hardware and software on a computer in a highly secure areA. You will be required to reboot the computer multiple times. The computer is password protected and you do not have the right to log on to the workstation with you account. Which of the following should you do?

A. Ask the user to stay close so that he can log on to the workstation after each reboot.

B. Ask the user for permission to use the user s password.

C. Have the user write down the password so that you will be able to use it.

D. Reset the users password and then ask the user to change his password again once

you are finnished password.

Answer:

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QUESTION:

265

You are a technician working for Certkiller .com. You have been asked to help a user that works from his home with some software installation. When installing on the workstation at the users home a misbehaving youngster is preventing you from delivering flawless service.

What should you do?

A. ask child to behave in a better way.

B. take the child to another room by leading her there.

C. ask the parent to send the child outside until you are done with the work.

D. ask the child s parent or guardian to remove the child from the work area.

Answer:

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QUESTION:

266

You are working as a technician at Certkiller .com. You are asked to investigate a problem with the network. The request falls out of the scope of service that you as a technician provide.

Which of the following actions should you take? 06

A. Tell the user that what is requested is not the technician s job but try to fix the problem anyway.

B. Assist the user to find the appropriate channels to resolve the problem.

C. Tell the user that the problem should be reported to someone else.

D. Explain to the user that the problem will be fixed soon and then proceed with the technician s assigned work.

Answer:

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QUESTION:

267

You are working as a technician at Certkiller .com. You have been sent to do an on-site service call at an employee s home. What is the first thing you should do?

A. sell the customer an upgrade to improve performance.

B. swap the problem unit with a known-good unit.

C. propose a solution to the problem.

D. ask whether the customer is ready to work on the problem.

Answer:

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QUESTION:

268

You are working as a technician at Certkiller .com. You are asked to implement RAID 5 on the new DNS server. What is the minimum number of disk drives needed to implement a RAID 5 configuration?

A. 3.

B. 1.

C. 5.

D. 2.

Answer:

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QUESTION:

269

You are working as a technician at Certkiller .com. A user wants to know which of the following that has the fastest throughput when accessing datA. What will you answer him?

A. CD-ROM

B. hard disk drive

C. floppy disk drive

D. RAM

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=269

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QUESTION:

270

You are working as a technician at Certkiller .com. A user has requested that an additional hard drive is installed in his workstation. The workstation is a typical ATX desktop computer. How many IDE devices can be installed in his workstation?

A. 8

B. 1

C. 3

D. 4

Answer:

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QUESTION:

271

You are working as a technician at Certkiller .com. You have been asked to troubleshoot a problem where none of 3 SCSI drives in a chain are seen. To troubleshoot this problem, you should start with checking

A. for SCSI-2 host adapter ID 7 or 15 and whether all the hard drives are terminated and have a consecutive ID of 0, 1 and 2.

B. for SCSI host adapter ID 0; whether the chain is terminated and that all hard disks share the same I

D.

C. for the SCSI-2 host adapter ID 7 or 15 and whether both ends of the chain are terminated and that every hard drives has a unique I

D.

D. whether the host adapter is terminated and has a unique ID and that the 3 hard drives have a consecutive ID of 1, 2 and 3.

Answer:

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QUESTION:

272

You are working as a technician at Certkiller .com. You have been asked to replace a defective

CPU and to ensure that the new CPU is functioning. The initial check seems ok but after several hours the CPU is overheating. Which of the following may be the cause?

A. The CPU was not properly seated.

B. No thermal compound was used.

C. The thermocouple was not attached.

D. The wrong CPU was used.

Answer:

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QUESTION:

273

You are working as a technician at Certkiller .com. A user has bought a removable storage device that connects to the workstation with USB 2.0. The user wants to know what the maximum speed for the USB 2.0 technology is. What will you answer?

A. 12 Mbps

B. 480 Mbps

C. 1.5 Mbps

D. 100 Mbps

Answer:

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QUESTION:

274

You are working as a technician at Certkiller .com. You are troubleshooting a workstation that will not complete a POST (Power-on self test). Which two of the following components may be defective to cause this behavior? (Select TWO).

A. memory

B. hard drive

C. CD-ROM

D. power supply

E. CPU

Answer:

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QUESTION:

275

10 You are working as a technician at Certkiller .com. A user wishes to have help with removing some discoloration on her CRT monitor. Which of the following should you do in order to degauss the CRT monitor?

A. Run the Windows degauss utility.

B. Run an electromagnet across the screen while the system is on.

C. Display an all white picture on the screen for 48 hours.

D. Run the degauss routine built into the monitor.

Answer:

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QUESTION:

276

You are working as a technician at Certkiller .com. You are asked to prepare a couple of workstations to be used in an electrically unstable environment where brownouts are a regular occurrence. Which of the following would be the BEST solution in order to protect the workstations?

A. an uninterruptible power supply (UPS)

B. a surge protector

C. a power strip

D. an anti-static pad

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=276

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QUESTION:

277

Which of the following suggestions could be called a preventive maintenance procedure for hard disk drives? 11

A. keep an area of free airflow around the drive to reduce overheating.

B. add more RAM to allow for larger page swapping.

C. overclock the drive to decrease the read access time.

D. upgrade the level one cache on the drive improving performance.

Answer:

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QUESTION:

278

You are working as a technician at Certkiller .com. A user has recently purchased a new laptop with internal wireless capability and is reporting that he is unable to connect to any wireless networks. He has tried the WLAN at the office, at home and at a friends house, all failed. A technician should FIRST determine whether the laptop has

A. Windows XP Service Pack 2 installed.

B. a hardware switch that activates/deactivates the wireless antenna.

C. a working IEEE/Firewire port.

D. a PCMCIA modem installed.

Answer:

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QUESTION:

279

You are working as a technician at Certkiller .com. You want to set up a direct wireless connection between your tablet computer and a correctly equipped printer. Which of the following could you use?

A. IEEE 1284

B. Bluetooth

C. IEEE 1394

D. Firewire

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=279

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QUESTION:

280

You are working as a senior technician at Certkiller .com. A trainee asks which of the following IEEE definitions that could be used to provide a wireless solution for networking printers and other devices. What will you answer him?

A. IEEE 1284

B. IEEE 802.11b

C. IEEE 1394

D. IEEE 802.3

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=280

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QUESTION:

281

You are working as a technician at Certkiller .com. A user wishes to utilize a wireless keyboard and mouse with a short-range communication connection with his laptop. Which of the following technologies should you recommend to him?

A. laser

B. Ethernet

C. cellular

D. Bluetooth

Answer:

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QUESTION:

282

You have received a PCMCIA card from a manufacturer of modems. Before you send it to the user who needs it you have to make sure that it is the right type of PCMCIA card. Which of the following is the correct thickness of a Type II PCMCIA card?

A. 0.3 inches (7.5 millimeters)

B. 0.41 inches (10.5 millimeters)

C. 0.129 inches (3.3 millimeters)

D. 0.2 inches (5 millimeters)

Answer:

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QUESTION:

283

You are working as a technician at Certkiller .com. You have just received a shipment of new computers that has a total 256MB of RAM and 16MB of video shared memory. One of your colleagues asks what quantities of RAM that is available to the operating system. What will you answer him?

A. 248MB

B. 256MB

C. 272MB

D. 240MB

Answer:

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QUESTION:

284

You are working as a technician at Certkiller .com. You have just finished an upgrade to a total of 512MB RAM in a laptop. After booting up the laptop Windows reports only 448MB of total RAM. Which of the following BEST explains the reason for the difference in RAM?

A. The operating system does not support more than 448MB of RAM.

B. The RAM is not seated properly.

C. The technician installed a faulty RAM module.

D. The laptop is designed with a video card that uses shared RAM technology.

Answer:

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QUESTION:

285

You are working as a technician at Certkiller .com. You are asked to troubleshoot a laptop where the user reports that the power light comes on and the laptop boots but there is no display on the screen. Which of the following should you try first in order to enable the laptop display?

A. Depress the Fn and Screen keys one or more times until the display appers.

B. Connect the laptop to an external LCD or CRT monitor.

C. Hold the Fn key down while the laptop is booting.

D. Depress the Enter and Escape keys while the laptop is booting.

Answer:

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QUESTION:

286

You are working as a senior technician at Certkiller .com. A trainee enters you office and need assistance. He is looking for a command that, in Windows XP, converts FAT volumes to

NTFS. What will you tell him? 15

A. CHKNTFS

B. CONVERT

C. COMPACT

D. COMP

Answer:

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QUESTION:

287

You are working as a senior technician at Certkiller .com. A trainee asks you how he can control the startup environment. Which of the following commands will you tell him to use.

A. BOOT.INI

B. IPCONFIG

C. BOOTCFG

D. MSCONFIG

Answer:

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QUESTION:

288

You are working as a technician at Certkiller .com. You have just finished copying a diskette with important datA. Before locking in the diskettes in the safe you want to ensure that the diskettes are identical. Which of that following command line functions or utilities could you use from your Windows XP workstation in order to compare the contents of two diskettes?

A. ENDLOCAL

B. FIND

C. DISKCOMP

D. DISKCOPY

Answer:

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QUESTION:

289

You are working as a technician at Certkiller .com. You have just received a batch of preinstalled workstations. A small miss in the order cause the workstations to come with

FAT32 formatted drives. Which of the following commands could you use to convert a

FAT32 volume to an NTFS volume?

A. Format volume /fsntfs

B. Convert volume /fsntfs

C. Change volume /fsntfs

D. Config volume /fsntfs

Answer:

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QUESTION:

290

You are working as a technician at Certkiller .com. You need to use a command line tool but are unsure about the switches for the command line tool. Which of the following switches is used to list the available switches for a command line function?

A. /Help

B. /Switch 17

C. /cmd

D. /?

Answer:

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QUESTION:

291

You are working as a technician at Certkiller .com. You have been installing a program on the

C drive on a computer using your user ID Phillip. In which of the following locations are the installation files MOST likely to be cached?

A. C\Documents and Settings\Phillip\Temp

B. C\ Documents and Settings\Phillip\Application Data

C. C\ Documents and Settings\Phillip\Local Settings\Application Data

D. C\ Documents and Settings\Phillip\Local Settings\Temp

Answer:

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QUESTION:

292

You are working as a technician at Certkiller .com. All workstations as Certkiller .com is running Microsoft Windows XP. A user wants to know which of the following utilities that enables a him to view, select and copy characters from any installed font. What will you answer him?

A. Character Map

B. Sticky Keys

C. Accessibility Options

D. Language Bar

Answer:

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QUESTION:

293

You are working as a technician at Certkiller .com. You have been asked to ensure that virtual memory in Certkiller .com s Windows XP workstations is set to optimal settings. Which of the following alternatives would help you manage that?

A. Manually set virtual memory settings to one M

B.

B. Set virtual memory settings to no paging file.

C. Manually monitor size.

D. Set Windows to automatically manage size.

Answer:

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QUESTION:

294

You are working as a technician at Certkiller .com. You have just finished installing a

Windows XP Professional workstation to a user. The workstation is fitted with two hard drives designated C and D respectively. The Operating System has been installed on the C drive and the workstation boots normally. The user who received the computer runs several disk intensive programs and reports that the computer slows down when running these programs.

Which of the following would be the BEST way to resolve this problem?

A. Defragment the secondary hard drive.

B. Increase the registry size by a factor of three.

C. Move the Windows swap file to the D drive.

D. Re-install Windows XP Professional on the D drive.

Answer:

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QUESTION:

295

19 You have just upgraded the video device driver on your home computer running Windows

XP Home edition. The computer fails to boot up after the upgrade. Which of the following should you try FIRST?

A. Use the REGEDIT utility to revert to the Last Known Good Configuration.

B. Run the Recovery Console and Revert the Driver.

C. Start the computer in Safe Mode; go to Device Manager, select Display Adapter and

Roll Back the driver.

D. Re-install Windows XP Home.

Answer:

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QUESTION:

296

20 You are working as a senior technician at Certkiller .com. One of the new trainees asks which recovery option there is when booting from a Windows 2000/XP CD-ROM. What will you answer him?

A. Automated System Recovery

B. BOOT.INI

C. Last Known Good Configuration

D. Encrypted Recovery Disk

Answer:

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QUESTION:

297

You are working as a technician at Certkiller .com. All computers at Certkiller uses Windows

2000/XP. A colleague asks you why a computer would perform a physical memory dump.

What will you answer him?

A. a device is installed without installing the drivers.

B. a computer detects a condition from which the computer cannot recover.

C. the computer is shut down incorrectly.

D. the wrong processor is installed.

Answer:

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QUESTION:

298

You are working as a technician at Certkiller .com. A user calls and request assistance with an error message that was displayed on his computer earlier today. But the user does not remember the message s exact wording. The correct wording of the error message can be found in the

A. System Monitor.

B. setup log in Windows folder.

C. Event Viewer.

D. Manufacturer s documentation. 21

Answer:

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QUESTION:

299

You are working as a senior technician at Certkiller .com s IT Department. One of the trainees asks you which of the following that is a common risk when installing unsigned Windows drivers. What will you answer him?

A. Cross-linking of files.

B. Physical damage to devices.

C. Files may be become fragmented.

D. System stability may be compromised.

Answer:

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QUESTION:

300

You are working as a technician at Certkiller .com. All computers at Certkiller .com use

Windows 2000 and XP Professional. You need to create a program shortcut that will start the program for every person that logs into Windows. Where would you place the shortcut in order to accomplish this?

A. Documents and Settings > Start Menu > Programs > Startup

B. Documents and Settings > All Users > Start Menu > Programs > Startup

C. Documents and Settings > Programs > Start Menu > Startup

D. Documents and Settings > All Users > Programs > Startup

Answer:

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QUESTION:

301

You are working as a technician at Certkiller .com. Which of the following utilities should you use to keep a Windows XP workstation running efficiently and to keep the disk drives free of errors? (Select TWO).

A. Scheduled Tasks

B. Disk Defragmenter

C. Disk Partition

D. Check Disk

E. System Restore

Answer:

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QUESTION:

302

You are working as a technician at Certkiller .com. All workstations at Certkiller .com uses

Windows 2000 and XP Professional. A user calls and wants to know how he can create a program shortcut that will start the program automatically for every person that logs into the computer. What will you tell him?

A. Documents and Settings > All Users > Start Menu > Programs > Startup

B. Documents and Settings > All Users > Programs > Startup

C. Documents and Settings > Start Menu > Programs > Startup

D. Documents and Settings > Programs > Start Menu > Startup

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=302

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QUESTION:

303

You are working as a technician at Certkiller .com. The HR department has recently bought a new laser printer, and the manager of the HR department has expressed his concerns about the possibility of using wrong kind of paper and therefore ruining the new printer. In order to calm him you tell him that there is only one type of printers that needs special paper in order to print. What kind of printers is that?

A. laser

B. thermal

C. dot matrix impact

D. ink jet

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=303

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QUESTION:

304

Which of the following types of printers provides a output that is NOT suitable for archiving?

A. a laser printer.

B. a thermal printer.

C. an ink jet printer.

D. a dot matrix impact printer.

Answer:

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QUESTION:

305

A ____________ is used to allow a printer to store multiple documents while printing.

A. print BIOS

B. print head

C. printer processor

D. buffer

Answer:

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QUESTION:

306

24 You are working as a technician at Certkiller .com. A user in the marketing department needs a printer directly connected to his workstation in order to print samples of ads before approving and sending them to the repro department. The user is concerned with the size of the ads and wants a printer with a fast interface towards the computer. Which of the following interfaces provides for the highest speed printing?

A. USB 2.0

B. RS-232C Printing

C. IEEE 802.11b

D. IEEE 1284 ECP Compliant

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=306

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QUESTION:

307

You are working as a senior technician at Certkiller .com. A trainee asks you which of the following IEEE specifications that specifies the criteria of the Extended Capabilities Port

(ECP) for printers?

A. IEEE 1284

B. IEEE 802.3

C. IEEE 1394

D. IEEE 802.11g

Answer:

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QUESTION:

308

As a Certkiller .com technician, what should you do in order to obtain optimal performance from Certkiller .com s laser printers?

A. high-quality toner and fill the toner cartridge.

B. cartridges created by the printer manufacturer.

C. refurbished cartridges from a local source. 25

D. recycled cartridges in order to save money.

Answer:

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QUESTION:

309

You are working as a technician at Certkiller .com. The marketing department has purchased a color laser printer, and recently users has started to notice that when printing multicolored designs, the printer takes a long finish the printout. Which of the following would be the BEST way to decrease printing time and maintain quality?

A. Return the laser printer and purchase an ink jet printer.

B. Use higher capacity print toners.

C. Increase the amount of memory in the printer.

D. Set the printer to only print in monochrome.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=309

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QUESTION:

310

You work as a technician at Certkiller .com. The HR department has just received a new printer. A user in the HR department reports that when selecting Print from an application the old printer is the first to appear in the print window. Which of the following should you recommend that the user does?

A. Save the print job with the new printer selected.

B. Open the Printers Folder > right click on the new printer > Properties > Security tab and select Make this printer the Default printer on this system

C. Select the printer from the list each time a document is printed.

D. Open the Printers Folder > select the new printer icon > File > Set as Default

Answer:

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QUESTION:

311

How many bits does a Internet Protocol (IP) address contain?

A. 128 bits

B. 256 bits

C. 32 bits

D. 64 bits

Answer:

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QUESTION:

312

You are working as a senior network technician at Certkiller .com. A trainee asks you which subnet mask that is usually used with the IP address 192.168.1.1.What will you answer him?

A. 255.255.0.0.

B. 255.255.255.0.

C. 255.0.0.0.

D. 255.255.255.1.

Answer:

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QUESTION:

313

You are working as a network technician at Certkiller .com. You are asked to configure a computer to use a static IP address instead of a dynamically assigned address to access the

Internet. Which of the following are you required to know in order to accomplish this? (Select

TWO).

A. network domain name

B. DHCP server address

C. gateway address

D. Email server name

E. DNS server address

Answer:

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QUESTION:

314

You are working as a network technician at Certkiller .com. While troubleshooting a network problem, you observe that one set of indicator lights on a network switch is blinking rapidly even when all other nodes are disconnected. Which of the following is MOST likely the cause? (Select TWO).

A. a defective port on the network switch

B. a defective network interface card in the computer

C. a defective hard drive in the computer

D. an unplugged server

E. a switch that is not plugged into the server

Answer:

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QUESTION:

315

You are working as a network technician at Certkiller .com. You are asked to troubleshoot a computer that is unable to reach resources on the network. You PING the loopback address without receiving any response. What is MOST likely the problem?

A. TCP/IP protocol is not functioning.

B. LAN is unresponsive. 28

C. DHCP server is down.

D. Ethernet cable needs to be replaced.

Answer:

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QUESTION:

316

You are working as a technician at Certkiller .com. You are troubleshooting a computer that is unable to reach any resources on the network. You want to ensure that the TCP/IP stack is working as intended and decide to ping the loopback device. Which of the following commands will PING the loopback device?

A. PING 111.111.111.111

B. PING 10.0.0.1

C. PING 127.0.0.1

D. PING \\localhost

Answer:

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QUESTION:

317

You are working as a technician at Certkiller .com. You have changed the user s account type to limited on a Windows XP Professional workstation that is part of a workgroup. Which of the following will the user be unable to perform?

A. Change the name of the My Computer Icon

B. Send Emails

C. Log in to Instant Messenger

D. Install Programs

Answer:

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QUESTION:

318

You are working as a technician at Certkiller .com. You have just installed Service Pack 2 on your boss s computer running Windows XP Professional. You boss wants to know what additional features will be available after installation and reboot. What will you answer him?

A. Windows Security Center

B. Windows Active Directory

C. Windows Secure Login

D. Windows Firewall

Answer:

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QUESTION:

319

Which of the following preventive maintenance activities should you ensure is performed on a regular basis on a computer that is attached to a network that has access to the Internet?

A. Disable the ability to download cookies from the Internet.

B. Disable the ActiveX controls under Internet Explorer properties.

C. Run a virus scan of the memory and hard disk drives.

D. Turn on Windows Firewall and limit the number of web sites visited.

Answer:

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QUESTION:

320

You are working as a network technician at Certkiller .com. You are setting up a wireless network in the HR department. Which of the following settings do you have to set to establish a secured wireless connection? (Select TWO). 30

A. The type of access point.

B. The brand and model of the access point.

C. The wireless standard being used.

D. The SSID of the access point.

E. The encryption standard being used.

Answer:

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QUESTION:

321

You are working as a technician at Certkiller .com. You boss has heard about an attack that plays on human behavior and how people interact. What is he referring to?

A. social engineering.

B. physical engineering.

C. human intelligence.

D. DDOS.

Answer:

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QUESTION:

322

You are working as a network technician at Certkiller .com. As you enter a server room you observe water dripping from the ceiling. Which of the following should you do?

A. Place a bucket under the drip and note the situation in the logs.

B. Place a bucket under the drip and continue to work.

C. Notify building services and system administrator.

D. Send an email to the system administrator.

Answer:

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QUESTION:

323

Which of the following should you avoid when explaining a technological concept to a customer. 31

A. using analogies and examples.

B. using industry jargon or acronyms.

C. limiting the amount of information to what is necessary for the user to know.

D. using visual aids like graphs and charts.

Answer:

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QUESTION:

324

You are working as a technician at Certkiller .com. A customer has requested that you do work outside the original scope of the work order. Which of the following actions should you take?

A. Return after the work day is finished and complete the out of scope work.

B. Contact the supervisor and proceed as directed.

C. Inform the customer that additional work requires additional cost.

D. Leave the site and notify the supervisor.

Answer:

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QUESTION:

325

You are working as a technician at Certkiller .com. You have just installed and tested a user s printer. Which of the following should you do next?

A. Turn off and power on the printer.

B. Show the user the printer s basic functionality.

C. Replace the toner cartridge.

D. Recheck all connections.

Answer:

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QUESTION:

326

As a technician at Certkiller .com, how should you handle if there is a language barrier between

you and a user?

A. request the customer learn the local language. 32

B. attempt basic communication using visual aids and hand gestures.

C. leave the site.

D. reassign the service call to another technician.

Answer:

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QUESTION:

327

You are working as a technician at Certkiller .com. A user requests that you help him to install a word processing program in his workstation and provides you with a CD with the name of the program written in marker. The user can not provide a license for the program when asked.

Which of the following actions should you take?

A. Leave the site and notify local law enforcement authorities.

B. Tell the customer that the technician cannot install the program but the customer can install the program.

C. Inform the customer that using unlicensed software is against the law.

D. Install the program and tell the customer to buy a licensed copy from a local store.

Answer:

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QUESTION:

328

You are working as a technician at Certkiller .com. You have been asked to install an IDE

CDROM drive in a workstation. The workstation is currently equipped with an IDE hard drive on the primary chain configured as master. There are no other drives are installed in the workstation. Which of the following would be the recommended installation setting for the

CD-ROM drive?

A. secondary controller, master

B. secondary controller, slave

C. primary controller, cable select

D. primary controller, slave

Answer:

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QUESTION:

329

You are working as a technician at Certkiller .com. One of the employees is relocating to a branch office in Europe and wishes to bring his workstation there. The user asks what safety considerations are necessary for the workstation. Which of the following would be the BEST response to give the user?

A. Check for the correct power adapter for the country.

B. The system is not adaptable for use in another country.

C. Use an uninterruptible power supply (UPS) for the correct voltage.

D. Check the voltage selector on the power supply for correct voltage.

Answer:

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QUESTION:

330

You are working as a technician at Certkiller .com. You are troubleshooting a computer that will not pass the power-on self test (POST). Which of the following components may be defective if a computer will not complete a POST correctly? (Select TWO).

A. CPU

B. memory

C. hard drive

D. power supply

E. CD-ROM

Answer:

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QUESTION:

331

You are working as a technician at Certkiller .com. You are installing a computer in a place that is known to experience brownouts from time to time. What should you connect the computer to in order to prevent damage to electronic components from transients and surges?

A. an uninterruptible power supply (UPS).

B. a power strip.

C. an auto-transformer.

D. a power inverter. 34

Answer:

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QUESTION:

332

You are working as a technician at Certkiller .com. You receive a workstation that needs to have its memory upgraded. When opening the case you find extensive amounts of dust on the inside. Which of the following should be done in order to clean the computer?

A. Disassemble the power supply and remove the dust.

B. Use a household vacuum cleaner and attachments.

C. Use a surface cleaning solution for built up dust.

D. Use a can of compressed air.

Answer:

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QUESTION:

333

CORRECT TEXT You are working as a technician at Certkiller .com. A user wonders which type of current a computer draws from the wall to the system when it is powered on. What will you

Answer:

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QUESTION:

334

You are working as a technician at Certkiller .com. A user reports that he recently received an error message stating, error log full. Which of the following should you use in order to clear the log?

A. Event Viewer

B. System Restore

C. Device Manager

D. System Information

Answer:

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QUESTION:

335

You are working as a technician at Certkiller .com. You receive a call from a user reporting that on his Windows XP computer there are several programs, that the user neither recognizes nor wants to run, that are slowing the computer. Which of the following may you use in order to resolve this problem?

A. MSCONFIG.EXE

B. ATTRIB.EXE

C. IPCONFIG /RELEASE

D. SYSEDIT.EXE

Answer:

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QUESTION:

336

You are working as a technician at Certkiller .com. You have been asked to install Windows

2000 Professional on one of the computers in the computer lab. The hard drive in the computer is connected to a SCSI bus and requires an additional driver to be installed. Which of the following function keys do you have to press before you reach the installation screen?

A. F6

B. F2

C. F9

D. F4 36

Answer:

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QUESTION:

337

You are working as a technician at Certkiller .com. You are about to install some new software to a workstation, but before you do that you wish to create a restore point. How do you create a restore point?

A. run the Backup program from the Control Panel.

B. start the System Restore program from the System Tools menu.

C. start the Disk Defragmenter from the System Tools menu.

D. run the Disk Cleanup program from the System Tools menu.

Answer:

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QUESTION:

338

You are working as a technician at Certkiller .com. You have just finished installing and testing a printer to a user s workstation. Which of the following you do next?

A. Replace the toner cartridge.

B. Turn off and power on the printer.

C. Recheck all connections.

D. Show the user the printer s basic functionality.

Answer:

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QUESTION:

339

You are working as a technician at Certkiller .com. You are asked to troubleshoot a network printer that is no longer printing. You start by examining all cables and verify that they are properly attached. Also the IP settings seems to be correct and you are able to PING the network s gateway from a computer but not the printer s IP address. Which of the following would MOST likely be the cause?

A. The network interface card (NIC) is faulty. 37

B. The printer is not enabled in the computer s BIOS.

C. The printer memory is full.

D. The printer needs a new maintenance kit.

Answer:

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QUESTION:

340

You are working as a technician at Certkiller .com. You have just finished installing a new maintenance kit in a laser printer with multiple trays. The printer has a history of having repeated paper jams. Which of the following should you do to ensure that the problem is resolved?

A. Fill all the paper trays with new paper.

B. Reset the printer s configuration tray settings.

C. Print a test page from all paper trays.

D. Print a calibration page from a user s computer.

Answer:

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QUESTION:

341

You are working as a technician at Certkiller .com. You have been asked to troubleshoot a printer that is producing faded print quality. The toner cartridge has been changed but there was no improvement. Which of the following is MOST likely the cause?

A. The laser scanner is defective.

B. The imaging drum is not fully discharging.

C. The transfer corona is malfunctioning.

D. The primary corona wire is receiving no power.

Answer:

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QUESTION:

342

You are working as a senior network technician at Certkiller .com. A trainee asks you where in the OSI model layers the MAC address reside. What will you answer him?

A. data link 38

B. network

C. transport

D. session

Answer:

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QUESTION:

343

You are working as a senior network technician at Certkiller .com. You have just installed a laser printer that is directly connected to your Windows XP workstation. You wish to share the

laser printer to the local workgroup consisting of the other technicians at Certkiller .com. You want to be able to control which users can access the printer but you can not find a permissions tab for the printer. Which of the following actions should you take?

A. Remove unwanted users from the Local Users and Groups.

B. Turn off Simple File Sharing and set the permissions for the shared printer.

C. Use the printer s operation panel menu to lock out unwanted users.

D. Set up a shortcut to the printer on the desktop and set the permissions for the shortcut.

Answer:

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QUESTION:

344

You are working as a network technician at Certkiller .com. You are asked to install a new wireless network in one of Certkiller .com s branch offices. You have read about security flaws in wireless networks and therefore you are concerned with securing the wireless network as much as possible with reasonable amounts of administration. Which of the following would be the BEST method to maintain a secure wireless network?

A. Perform a network diagnostic.

B. Remove all 2.4 gigahertz telephones from the location.

C. Enable WEP.

D. Move wireless computers close to the router.

Answer:

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QUESTION:

345

You are working as a technician at Certkiller .com. You receive an call from a suspicious user that has received an email stating that the company s network administrators are attempting to validate the complexity of login passwords by requesting that users provide the password in a reply email. Which of following actions should recommend the user to take?

A. Send a reply message with an encrypted signature attached.

B. Send a reply message containing the password.

C. Deny the request by deleting the email.

D. Encrypt the reply and send the reply to the requestor.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=345

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QUESTION:

346

CORRECT TEXT You work as a technician at Certkiller .com. You receive a telephone call from a user stating that he has forgotten the password and is unable to access company email.

What should you

Answer:

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QUESTION:

347

You are working as a technician at Certkiller .com. You are troubleshooting a computer that is experiencing strange troubles. After a little while you determine that the best solution would be to reload the operating system. Which of the following would be the BEST way to explain to a customer that the computer will need to have the operating system reloaded?

A. I need to rebuild the system.

B. I will need to restore the system and data loss may occur.

C. I need to kill the system and reload it.

D. I will need to format the hard drive and reload all software. 40

Answer:

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QUESTION:

348

In Windows 2000/XP Professional, which of the following services controls the queue for all printers?

A. Print Spooler Service

B. Print Service

C. Print Moderator Service

D. Print Controller Service

Answer:

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QUESTION:

349

A customer has shared a folder with other computers using an unencrypted wireless network.

Occasionally, there are new files in the shared folder that have not been placed there by any authorized users and files are missing from the shared folder. Which of the following actions may resolve this problem? (Select TWO).

A. Change the Share Permissions of the shared folder so that Read and Modify access are denied for all users.

B. Enable encryption on the router and for all of the authorized computers.

C. Encrypt the disk that contains the shared folder using the Encrypting File System

(EFS).

D. Remove the shared folder and tell users to bring the files they wish to share to other

computers using USB drives.

E. Change the NTFS Permissions on the shared folder so that only authorized users may access the shared folder.

Answer:

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QUESTION:

350

Which of the following has the fastest thoughput when accessing data?

A. floppy disk drive

B. RAM

C. hard disk drive

D. CD-ROM 41

Answer:

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QUESTION:

351

When a file is written to multiple sections of a hard drive, which of the following tools will rewrite the file to a single section of the hard drive?

A. System Restore

B. FORMAT

C. CHKDSK

D. Disk Defragmenter

Answer:

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QUESTION:

352

All of the following are advantages of the NTFS file system over the FAT32 file system

EXCEPT that NTFS supports

A. more file formats.

B. larger file sizes.

C. file encryption.

D. larger volumes.

Answer:

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QUESTION:

353

In Windows XP, which of the following should be done to configure all computers on a network to check for, download and install updates at the same time each day?

A. Control Panel > Automatic Updates > Automatic (Recommended) > select Everyday and enter the desired time

B. Start > All Programs > Windows Update > Automatic (Recommended) > select

Everyday and enter the desired time

C. Control Panel > Administrative Tools > Services > Windows Update > Automatic

(Recommended) > select Everyday and enter the desired time

D. Start > All Programs > Accessories > System Tools > Windows Update Scheduler >

Automatic (Recommended) >select Everyday and enter the desired time

Answer:

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QUESTION:

354

Which of the following may cause a computer to shut down automatically after upgrading a

CPU?

A. There is an incorrect CPU driver installed.

B. The CPU overheats.

C. There is improper voltage on the CPU.

D. The incorrect CPU has been installed.

Answer:

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QUESTION:

355

A technician is troubleshooting a fuser error code on a laser printer. Which of the following actions should the technician take?

A. Replace the printer s fuser unit.

B. Change the type of paper being used in the printer.

C. Replace the printer s corona wire.

D. Turn the printer off and on until the problem resolves.

Answer:

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QUESTION:

356

A technician is working at a customer s home and the client informs the technician that the customer needs to leave for a short time. The customer tells the technician that the customer s

10- year-old child will be home if the technician needs anything. The technician should tell the customer that

A. an adult must be at home while the technician is on-site.

B. the technician is not responsible for anything while the customer is gone.

C. the child must be in a different room while the customer is out.

D. the customer should try to return within 10 minutes.

Answer:

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QUESTION:

357

43 The appropriate maintenance schedule for a laser printer can be found

A. on the label inside the back panel of the printer.

B. on the Properties page of the Printer Driver.

C. in the manufacturer s service guide recommendations.

D. in an email generated by the printer to the administrator programmed into the printer settings.

Answer:

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QUESTION:

358

While a technician is working at a customer s home, a co-worker telephones the technician with a complicated question. The technician should

A. step out of the room to take the telephone call.

B. ask the co-worker to call back later and continue working.

C. help the co-worker while continuing work.

D. ask the customer for approval to take a break.

Answer:

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QUESTION:

359

Which of the following is the MOST common speed used when connecting printers over a hard wired network?

A. 11/54 Mbps

B. 125 Mbps

C. 10/100 Mbps

D. 2 Mbps

Answer:

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QUESTION:

360

Which of the following RAID disk arrays provides fault tolerance? (Select TWO).

A. RAID 0

B. RAID 5

C. RAID 1

D. RAID 3 44

E. RAID 4

Answer:

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QUESTION:

361

A technician receives an email stating that the company s network administrators are attempting to validate the complexity of login passwords by requesting that users provide the password in a reply email. Which of following actions should the technician take?

A. Encrypt the reply and send the reply to the requestor.

B. Deny the request by deleting the email.

C. Send a reply message containing the password.

D. Send a reply message with an encrypted signature attached.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=361

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QUESTION:

362

Which of the following battery types has the shortest battery life?

A. lithium-ion (Li-Ion)

B. nickel cadmium (NiCD)

C. lithium-ion polymer (LIP or Li-Poly)

D. nickel metal-hydride (NiMH)

Answer:

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QUESTION:

363

When using the command line, a switch

A. is used within application icons on the graphical user interface (GUI) desktop and forces the icon s graphic appearance.

B. changes the core behavior of a command, forcing the command to perform unrelated actions.

C. enables the command to work across any operating system because the switch identifies the operating system.

D. alters the action of a command such as widening or narrowing the function of the command.

Answer:

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QUESTION:

364

A technician is on a service call and receives an urgent page. Which of the following actions

should the technician take?

A. Politely ask to be excused; return the call, and after determining that the call is not urgent, resume work.

B. Tell the customer that you have an emergency; return the call, and after determining the call is not urgent, finish the conversation before resuming work.

C. Return the call and talk with the caller while continuing to work.

D. Leave the site to investigate the details of the situation.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=364

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QUESTION:

365

A technician reboots a computer on a network and observes that the IP address has changed.

The technician should recognize that this means that the

A. network interface card (NIC) driver needs to be updated.

B. DNS server is down.

C. computer does not have a static IP address.

D. Ethernet cable is a crossover cable.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=365

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QUESTION:

366

When explaining technical concepts to a customer, which of the following would be the BEST action for the technician to take?

A. Use acronyms so the user knows the technician is knowledgeable.

B. Read the manual to the customer.

C. Send the customer to an outside training class.

D. Sit next to the customer.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=366

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QUESTION:

367

A user reports that the computer is powered on but the screen is blank. Which of the following should the technician do FIRST? 46

A. Verify that the monitor is plugged in.

B. Reboot the computer.

C. Verify that the monitor is powered on.

D. Verify that the monitor s video cable is attached to the computer.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=367

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QUESTION:

368

When making an on-site service call, a technician should FIRST

A. sell the customer an upgrade to improve performance.

B. propose a solution to the problem.

C. ask whether the customer is ready to work on the problem.

D. swap the problem unit with a known-good unit.

Answer:

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QUESTION:

369

Which of the following is typically hot-swappable on a laptop?

A. IDE interface hard drive

B. keyboard

C. memory

D. modular CD-ROM drive

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=369

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QUESTION:

370

A user is unable to access any network resources. Which of the following actions should be taken FIRST?

A. Check for a link light on the NI

C.

B. Reconfigure TCP/IP settings.

C. Replace the NI

C.

D. Reinstall network interface card (NIC) drivers.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=370

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QUESTION:

371

A company s computers are running Windows XP Professional SP2 and users need to be able to make system changes on the individual workstations. Which of the following actions should a technician take?

A. Add all usernames to the Local Administrators group on each workstation.

B. Create a group with the rights to make needed changes and add those accounts to the

group.

C. Add administrative rights to each network login on the domain.

D. Place all usernames in the Power Users group on the domain controller.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=371

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QUESTION:

372

In Windows XP, which of the following command line functions or utilities will clear the screen?

A. CLS

B. COMP

C. CMD

D. CD

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=372

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QUESTION:

373

If the hostname is known, which of the following can be used to find the IP address of a computer on a LAN?

A. IPCONFIG hostname

B. PING hostname

C. REFRESH hostname

D. ATTRIB hostname

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=373

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QUESTION:

374

A technician is installing an anti-virus program on a user s company computer. After installing the anti-virus program, the user requests that the technician install another program. Which of the following actions should the technician take? 48

A. Confiscate the program s installation media and report the user to the system administrator.

B. Inform the help desk that software was installed on the user s computer.

C. Install the program at the user s request.

D. Consult the company s policy on approved software for the proper course of action.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=374

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QUESTION:

375

When diagnosing network failure a no link light will indicate a break in which of the following

Open System Interconnection (OSI) layers?

A. application

B. physical

C. data

D. network

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=375

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QUESTION:

376

A company has CAT5 cabling lying on the floor in several locations. Which of the following would be the MOST appropriate action to take?

A. Install a wireless network.

B. Reroute the cables using a protective material.

C. Secure the cables to the floor with tape.

D. Reposition the computer equipment closer to the server.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=376

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QUESTION:

377

A technician is about to service a customer s computer in a secure area. The computer is password protected and will require multiple reboots. Which of the following should the technician do?

A. Inform the user that the user will have to log in each time.

B. Ask the user for permission to use the user s password.

C. Have the user write down the password.

D. Change the user s password. 49

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=377

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QUESTION:

378

Which of the following is required when accessing an NTFS network share? (Select TWO).

A. local user access

B. an active SSL certificate

C. correct user permissions

D. correct share permissions

E. NTFS file system on the remote PC

Answer:

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QUESTION:

379

While troubleshooting a computer running Windows XP that is not able to connect to the

Internet, which of the following commands should be used to determine connectivity properties?

A. IPCONFIG /ALL

B. IPCONFIG /RELEASE_ALL

C. IPCONFIG /RELEASE

D. IPCONFIG /FLUSHDNS

Answer:

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QUESTION:

380

A user reports that when trying to login to the laptop, numbers will appear in the place of certain letters when typing. Which of the following is MOST likely the cause?

A. incorrect keyboard driver

B. number lock function is turned on

C. defective keyboard

D. scroll lock function is turned on

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=380

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QUESTION:

381

50 If a misbehaving youngster is preventing the technician from performing service, a technician should

A. engage the child in conversation and request that the child stop misbehaving.

B. take the child by the hand and lead them to another room.

C. demand the child be sent outside until the work is done.

D. ask the child s parent or guardian to remove the child from the work area.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=381

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QUESTION:

382

Which of the following actions should the technician take FIRST when troubleshooting a scanner?

A. Verify that the correct drivers are installed.

B. Verify that the software for the scanner is installed.

C. Check to be sure that all connections are tight.

D. Ask the user whether the scanner has worked previously.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=382

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QUESTION:

383

Which of the following precautions should be taken so that a computer is not damaged by electrostatic discharge (ESD)? (Select TWO)

A. Wear an anti-static wrist strap.

B. Wear shoes with rubber soles.

C. Wash the hands to dissipate the static electricity.

D. Spray anti-static spray on the internal components.

E. Put the computer on an anti-static mat.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=383

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QUESTION:

384

A technician is creating a record of users that have successfully logged on to a workstation.

Which of the following active log files should be checked?

A. system

B. application 51

C. security

D. information

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=384

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QUESTION:

385

PC Cards are also known as

A. PC Bus adapters.

B. smart card readers.

C. PCMCIA.

D. USB adapters.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=385

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QUESTION:

386

Which of the following is an application in Windows that allows removal of unnecessary files from a computer to free up extra hard drive space?

A. Disk Cleanup

B. Delete command

C. SCANDISK

D. Defrag

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=386

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QUESTION:

387

A technician has installed a new maintenance kit in a laser printer with multiple trays that was having repeated paper jams. Which of the following should the technician do to ensure that the problem is resolved?

A. Print a test page from all paper trays.

B. Print a calibration page from a user s computer.

C. Reset the printer s configuration tray settings.

D. Fill all the paper trays with new paper.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=387

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QUESTION:

388

A technician is asked to configure a service to not startup when Windows XP starts. Which of the following administrative applets would be used to complete this task?

A. Policy Snap-in

B. Services Snap-in

C. Event Viewer Snap-in

D. System Config

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=388

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QUESTION:

389

Which of the following would be the BEST way to explain to a customer that the computer will need to have the operating system reloaded?

A. I need to rebuild the system.

B. I will need to restore the system and data loss may occur.

C. I need to kill the system and reload it.

D. I will need to format the hard drive and reload all software.

Answer:

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QUESTION:

390

Which of the following would be the BEST place to look to determine the correct amperage of the alternating current (AC) adapter for the laptop?

A. Power Options applet

B. Vendor s website

C. In Device Manager

D. In the BIOS

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=390

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QUESTION:

391

Which of the following is an attack that takes control of a session between a server and a client?

A. session hijacking

B. malicious software 53

C. DDOS attack

D. Smurf attack

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=391

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QUESTION:

392

Which of the following protocols translates a computer name into an IP address?

A. FTP

B. UDP

C. DNS

D. TCP

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=392

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QUESTION:

393

A technician installs a network printer but when printing, strange characters appear. Which of the following would be the BEST method for fixing this issue?

A. Retype the IP address.

B. Reinstall the printer on the network.

C. Download a patch for the operating system.

D. Download the latest software and drivers.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=393

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QUESTION:

394

A computer running Windows XP Professional seems to be unstable. Which of the following should be used to check the operating system integrity?

A. SFC /SCANNOW

B. Dr. Watson

C. SFC /SCAN

D. SFC /

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=394

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QUESTION:

395

Which of the following cables connects a printer to the parallel port of a computer?

A. IEEE 1284

B. USB

C. serial

D. IEEE 1394

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=395

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QUESTION:

396

In Windows, the correct syntax to restart the spooler service at the command line is

A. service stop | start spooler.

B. net spooler restart.

C. restart spooler service.

D. spooler restart.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=396

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QUESTION:

397

When performing a hardware upgrade on a laptop, a technician should unplug the power supply then remove

A. the battery and put on an anti-static wrist strap.

B. the battery and the memory.

C. the hard drive and put on an anti-static wrist strap.

D. the CMOS battery and put on an anti-static wrist strap.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=397

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QUESTION:

398

Which of the following can be used to prepare a disk image for duplication?

A. sysprep

B. xcopy

C. shadow copy

D. copy 55

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=398

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QUESTION:

399

Which of the following types of printers uses a drum?

A. impact

B. laser

C. ink jet

D. thermal

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=399

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QUESTION:

400

All of the following are correct to use when explaining a technological concept to a customer

EXCEPT

A. using visual aids like graphs and charts.

B. using analogies and examples.

C. using industry jargon or acronyms.

D. limiting the amount of information to what is necessary for the user to know.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=400

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QUESTION:

401

A technician is working on a computer that takes a long time to boot. The technician suspects that there is insufficient RAM memory. Which of the following will help the technician determine the type of memory appropriate for the computer? (Select TWO).

A. Check Device Manager.

B. Ask the user what type of RAM is needed.

C. Open the computer to inspect physical RAM.

D. Check System Information.

E. View the manufacturer s website.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=401

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QUESTION:

402

56 To utilize built-in language support, the code for representing characters in Windows is

A. UNICOD

E.

B. ITU-T.

C. ICSI

I.

D. ASCII.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=402

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QUESTION:

403

Which of the following is a common scanner driver?

A. LPR

B. TWAIN

C. RAW

D. PCL

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=403

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QUESTION:

404

In Windows XP Professional Service Pack 2, which of the following command line options can be used to launch the disk defragmenter utility?

A. DEFRAG with the proper switches

B. FDISK with the proper switches

C. SCANDSK with the proper switches

D. CHKDSK with the proper switches

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=404

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QUESTION:

405

A printer is producing faded print quality and the toner cartridge has been changed but there is no improvement. Which of the following is MOST likely the cause?

A. The laser scanner is defective.

B. The imaging drum is not fully discharging.

C. The transfer corona is malfunctioning.

D. The primary corona wire is receiving no power. 57

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=405

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QUESTION:

406

A technician maps a network drive for a user and after rebooting, the user reports that the drive is not seen under My Computer. Which of the following steps should be taken to ensure that the drive remains mapped?

A. Check the Folder connection when mapping the drive.

B. Select the drive letter needed to connect each time a user logs on.

C. Select Retype Path under the login screen for the user.

D. Check Reconnect at Logon when mapping the drive.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=406

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QUESTION:

407

When performing data recovery on a computer running Windows XP, in which of the following locations would a technician find valuable and irreplaceable user data? (Select

TWO).

A. E-Mail

B. Driver files

C. System Recovery

D. Pictures

E. Windows Directory

Answer:

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QUESTION:

408

A technician is asked by a user to fix a problem with the network. The request falls out of the scope of service that the technician provides. Which of the following actions should the technician take?

A. Tell the user that what is requested is not the technician s job but try to fix the problem anyway.

B. Assist the user to find the appropriate channels to resolve the problem.

C. Tell the user that the problem should be reported to someone else.

D. Explain to the user that the problem will be fixed soon and then proceed with the technician s assigned work.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=408

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QUESTION:

409

Which of the following is a protocol that operates at the network layer and provides addressing capabilities?

A. IPX

B. SSL

C. IP

D. DNS

Answer:

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QUESTION:

410

A computer is set up with two 300GB hard drives; the hard drive is configured with NTFS and the data hard drive is configured with FAT32. Which of the following would be the result?

(Select TWO).

A. The cluster size is smaller and storage is more efficient on the system drive.

B. The cluster size is larger and storage is more efficient on the system drive.

C. Files on the system drive can be secured.

D. Larger logical drives can be made on the data drive.

Answer:

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QUESTION:

411

A user has a laptop running Windows XP and reports that when traveling, the laptop cannot access the Internet or email. The company uses a static IP address on all laptops. Which of the following actions should the technician take?

A. Configure the static IP address in the Alternate Configuration tab of the user s

TCP/IP properties and enable DHCP in the General tab.

B. Tell the user to purchase and install a wireless network interface card (NIC).

C. Tell the user that another computer must be used until the company switches to

DHCP.

D. Tell the user to input the static IP address of the host where they are trying to connect in the Alternate Configuration tab of TCP/IP properties.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=411

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QUESTION:

412

Network Address Translation (NAT) provides additional security for users behind a gateway router by

A. blocking users on the public Internet from initiating connections to computers on a local network.

B. blocking users on a local network from initiating connections to computers on the public Internet.

C. preventing access to the Internet during non-working hours.

D. limiting users from accessing web sites on a blocked site list.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=412

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QUESTION:

413

The purpose of the Fn key on a laptop is to

A. reset the BIOS.

B. access hidden features on the hard drive.

C. access additional features on the keyboard.

D. power on and off the laptop.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=413

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QUESTION:

414

The Windows Update website is used to

A. find and recommend hardware updates for a computer.

B. locate a technician to update the computer remotely.

C. find and install critical updates for the Windows operating system.

D. allow updates of all software on a computer at one website.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=414

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QUESTION:

415

Which of the following IP addresses can be routed across the Internet?

A. 147.9.172.118

B. 10.25.8.4 60

C. 192.168.0.20

D. 127.0.0.1

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=415

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QUESTION:

416

A user in an enterprise environment has several gigabytes of data that need to be backed up

regularly. Which of the following media is BEST suited for this?

A. DVD

B. dual-layer DVD

C. external hard drive

D. Digital Linear Tape (DLT)

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=416

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QUESTION:

417

A user plugs a laptop alternating current (AC) adapter into an outlet and a spark is emitted and now the screen appears dim. Which of the following is MOST likely the cause?

A. The video card has shorted out.

B. The inverter board shorted out.

C. The system requires a reboot.

D. The system has overheated.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=417

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QUESTION:

418

When cleaning a CRT monitor, a technician should FIRST

A. wipe the screen with a rag soaked in warm water.

B. unplug the computer.

C. unplug the monitor.

D. spray the glass with ammonia based cleaner.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=418

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QUESTION:

419

A user is sharing a laser printer to the local workgroup on a Windows XP Professional workstation and wants to be able to control which users can access the printer but can not find a permissions tab for the printer. Which of the following actions should the technician take?

A. Remove unwanted users from the Local Users and Groups.

B. Turn off Simple File Sharing and set the permissions for the shared printer.

C. Use the printer s operation panel menu to lock out unwanted users.

D. Set up a shortcut to the printer on the desktop and set the permissions for the shortcut.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=419

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QUESTION:

420

After installing a network application on a computer running Windows XP with Service Pack

2, the application does not communicate with the server. Which of the following actions should be taken FIRST?

A. Restart the service of the application.

B. Uninstall Service Pack 2 for Windows XP with Add or Remove Programs.

C. Add the port number and name of the service to the Exceptions list of Windows

Firewall.

D. Re-install Service Pack 2 for Windows XP.

Answer:

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QUESTION:

421

Which of the following may cause a 16 color mode limitation problem in a computer running

Windows?

A. There is an incompatible driver installed.

B. The computer is running in dual monitor mode.

C. The interrupt request for the video adapter in the BIOS is disabled.

D. The monitor is not compatible with the video adapter in the computer.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=421

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QUESTION:

422

A user reports receiving an error message stating, error log full. Which of the following should be used to clear the log? 62

A. Event Viewer

B. System Restore

C. Device Manager

D. System Information

Answer:

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QUESTION:

423

Which of the following tools can be used to track and control the amount of disk space available using an NTFS volume?

A. Disk Cleanup

B. Disk Dump

C. Disk Quotas

D. Disk Defragmenter

Answer:

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QUESTION:

424

Which of the following commands can be used to find information about switch function for the COPY command?

A. COPY /HELP

B. COPY ?

C. COPY /?

D. COPY /H

Answer:

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QUESTION:

425

Which of the following components may be at fault if a computer makes several beeps and stalls during the power-on self test (POST)?

A. hard drive

B. memory

C. power supply

D. sound card 63

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=425

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QUESTION:

426

Making data appear to come from somewhere other than the originating point is known as

A. hacking.

B. spoofing.

C. cracking.

D. social engineering.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=426

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QUESTION:

427

Which of the following protocols is typically used to access a remote host with a local host through a terminal window?

A. HTML

B. HTTP

C. IMAP

D. Telnet

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=427

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QUESTION:

428

A computer has 16MB of video shared memory and a total of 256MB of RAM. Which of the following quantities of RAM is available to the operating system?

A. 248MB

B. 256MB

C. 272MB

D. 240MB

Answer:

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QUESTION:

429

When a computer is powered on, which of the following types of current is being drawn from the wall to the system? 64

A. direct current

B. neutral current

C. alternating current

D. decentralized current

Answer:

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QUESTION:

430

To obtain optimal performance from a laser printer, a technician should use

A. high-quality toner and fill the toner cartridge.

B. cartridges created by the printer manufacturer.

C. refurbished cartridges from a local source.

D. recycled cartridges in order to save money.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=430

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QUESTION:

431

An Internet Protocol address contains which of the following numbers of bits?

A. 128 bits

B. 256 bits

C. 32 bits

D. 64 bits

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=431

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QUESTION:

432

A user has purchased a color laser printer and discovers that when printing multicolored designs, the printer takes a long time to print a page. Which of the following would be the

BEST way to decrease printing time and maintain quality?

A. Return the laser printer and purchase an ink jet printer.

B. Use higher capacity print toners.

C. Increase the amount of memory in the printer.

D. Set the printer to only print in monochrome.

Answer:

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QUESTION:

433

Which of the following types of printers typically requires special paper in order to print?

A. laser

B. thermal

C. dot matrix impact

D. ink jet

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=433

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QUESTION:

434

A user has purchased a laptop with internal wireless capability and is unable to connect to any wireless networks. A technician should FIRST determine whether the laptop has

A. Windows XP Service Pack 2 installed.

B. a hardware switch that activates/deactivates the wireless antenna.

C. a working IEEE/Firewire port.

D. a PCMCIA modem installed.

Answer:

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QUESTION:

435

A user reports that none of the 3 SCSI drives are seen in the SCSI chain. To troubleshoot this

problem, a technician should check

A. for SCSI-2 host adapter ID 7 or 15 and whether all the hard drives are terminated and have a consecutive ID of 0, 1 and 2.

B. for SCSI host adapter ID 0; whether the chain is terminated and that all hard disks share the same I

D.

C. for the SCSI-2 host adapter ID 7 or 15 and whether both ends of the chain are terminated and that every hard drives has a unique I

D.

D. whether the host adapter is terminated and has a unique ID and that the 3 hard drives have a consecutive ID of 1, 2 and 3.

Answer:

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QUESTION:

436

All of the following types of printers provide output suitable for archiving EXCEPT

A. a laser printer.

B. a thermal printer.

C. an ink jet printer.

D. a dot matrix impact printer.

Answer:

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QUESTION:

437

A technician replaces a defective CPU and determines that the new CPU is functioning.

Several hours later, the CPU is overheating. Which of the following may be the cause?

A. The CPU was not properly seated.

B. No thermal compound was used.

C. The thermocouple was not attached.

D. The wrong CPU was used.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=437

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QUESTION:

438

Which of the following is a common risk when installing unsigned Windows drivers?

A. Cross-linking of files.

B. Physical damage to devices.

C. Files may be become fragmented.

D. System stability may be compromised.

Answer:

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QUESTION:

439

A customer is requesting work outside the original scope of the work order. Which of the following actions should the technician take?

A. Return after the work day is finished and complete the out of scope work.

B. Contact the supervisor and proceed as directed.

C. Inform the customer that additional work requires additional cost. 67

D. Leave the site and notify the supervisor.

Answer:

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QUESTION:

440

In Windows 2000/XP, a computer typically performs a physical memory dump when

A. a device is installed without installing the drivers.

B. a computer detects a condition from which the computer cannot recover.

C. the computer is shut down incorrectly.

D. the wrong processor is installed.

Answer:

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QUESTION:

441

In Windows XP, which of the following command line functions or utilities will convert FAT volumes to NTFS?

A. CHKNTFS

B. CONVERT

C. COMPACT

D. COMP

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=441

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QUESTION:

442

A computer running Windows XP Home fails to boot up after an upgrade of the video driver.

Which of the following should the technician try FIRST?

A. Use the REGEDIT utility to revert to the Last Known Good Configuration.

B. Run the Recovery Console and Revert the Driver.

C. Start the computer in Safe Mode; go to Device Manager, select Display Adapter and

Roll Back the driver.

D. Re-install Windows XP Home.

Answer:

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QUESTION:

443

After installing a program on the C drive under the user ID Phillip, in which of the following locations are the installation files MOST likely to be cached?

A. C\Documents and Settings\Phillip\Temp

B. C\ Documents and Settings\Phillip\Application Data

C. C\ Documents and Settings\Phillip\Local Settings\Application Data

D. C\ Documents and Settings\Phillip\Local Settings\Temp

Answer:

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QUESTION:

444

Which of the following can be used to set up a direct wireless connection between a tablet computer and a correctly equipped printer?

A. IEEE 1284

B. Bluetooth

C. IEEE 1394

D. Firewire

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=444

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QUESTION:

445

A technician just installed Service Pack 2 on a computer running Windows XP Professional.

Which of the following additional features will be available after installation and rebooting?

A. Windows Security Center

B. Windows Active Directory

C. Windows Secure Login

D. Windows Firewall

Answer:

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QUESTION:

446

Which of the following is the maximum speed for the USB 2.0 technology?

A. 12 Mbps

B. 480 Mbps 69

C. 1.5 Mbps

D. 100 Mbps

Answer:

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QUESTION:

447

A user is describing an error message and is unsure of the message s exact wording. The correct wording of the error message can be found in the

A. System Monitor.

B. setup log in Windows folder.

C. Event Viewer.

D. Manufacturer s documentation.

Answer:

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QUESTION:

448

In Windows XP, which of the following utilities enables a user to view, select and copy characters from any installed font?

A. Character Map

B. Sticky Keys

C. Accessibility Options

D. Language Bar

Answer:

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QUESTION:

449

Which of the following printer capabilities allows the printer to store multiple documents on the printer?

A. print BIOS

B. print head

C. printer processor

D. buffer

Answer:

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QUESTION:

450

The IP address 192.168.1.1 typically has a subnet address of

A. 255.255.0.0.

B. 255.255.255.0.

C. 255.0.0.0.

D. 255.255.255.1.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=450

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QUESTION:

451

A computer is attached to a network that has access to the Internet. Which of the following preventive maintenance activities should be performed on this computer regularly?

A. Disable the ability to download cookies from the Internet.

B. Disable the ActiveX controls under Internet Explorer properties.

C. Run a virus scan of the memory and hard disk drives.

D. Turn on Windows Firewall and limit the number of web sites visited.

Answer:

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QUESTION:

452

A technician is installing Windows 2000 Professional. The hard drive is connected to a SCSI bus and requires an additional driver. Which of the following function keys must be pressed before a technician reaches the installation screen?

A. F6

B. F2

C. F9

D. F4

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=452

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QUESTION:

453

Which of the following specifications sets the criteria for the Extended Capabilities Port (ECP) for printers?

A. IEEE 1284 71

B. IEEE 802.3

C. IEEE 1394

D. IEEE 802.11g

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=453

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QUESTION:

454

Which of the following commands is used to control the startup environment?

A. BOOT.INI

B. IPCONFIG

C. BOOTCFG

D. MSCONFIG

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=454

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QUESTION:

455

In Windows 2000 and XP Professional, which of the following will allow a user to create a program shortcut that will start the program for every person that logs into Windows?

A. Documents and Settings > Start Menu > Programs > Startup

B. Documents and Settings > All Users > Start Menu > Programs > Startup

C. Documents and Settings > Programs > Start Menu > Startup

D. Documents and Settings > All Users > Programs > Startup

Answer:

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QUESTION:

456

In Windows XP, which of the following command line functions or utilities will compare the contents of two directories?

A. ENDLOCAL

B. FIND

C. DISKCOMP

D. DISKCOPY

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=456

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QUESTION:

457

Which of the following components may be defective if a computer will not complete a poweron self test (POST) correctly? (Select TWO).

A. memory

B. hard drive

C. CD-ROM

D. power supply

E. CPU

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=457

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QUESTION:

458

Which of the following provides a wireless solution for networking printers and other devices?

A. IEEE 1284

B. IEEE 802.11b

C. IEEE 1394

D. IEEE 802.3

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=458

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QUESTION:

459

A user wants to utilize a wireless keyboard and mouse with a short-range communication connection. Which of the following would be BEST to recommend?

A. laser

B. Ethernet

C. cellular

D. Bluetooth

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=459

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QUESTION:

460

Which of the following is the way to degauss a CRT monitor?

A. Run the Windows degauss utility.

B. Run an electromagnet across the screen while the system is on. 73

C. Display an all white picture on the screen for 48 hours.

D. Run the degauss routine built into the monitor.

Answer:

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QUESTION:

461

In an electrically unstable environment where brownouts are a regular occurrence, which of the following would be BEST to protect a computer?

A. an uninterruptible power supply (UPS)

B. a surge protector

C. a power strip

D. an anti-static pad

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=461

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QUESTION:

462

Which of the following commands would be used to convert a FAT32 volume to an NTFS volume?

A. Format volume /fsntfs

B. Convert volume /fsntfs

C. Change volume /fsntfs

D. Config volume /fsntfs

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=462

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QUESTION:

463

A technician has installed a user s printer and tested the printer. Which of the following should the technician do next?

A. Turn off and power on the printer.

B. Show the user the printer s basic functionality.

C. Replace the toner cartridge.

D. Recheck all connections.

Answer:

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QUESTION:

464

A customer has installed a new printer and reports that when selecting Print from an application the previous printer is the first to appear in the print window. Which of the following should the technician recommend?

A. Save the print job with the new printer selected.

B. Open the Printers Folder > right click on the new printer > Properties > Security tab and select Make this printer the Default printer on this system

C. Select the printer from the list each time a document is printed.

D. Open the Printers Folder > select the new printer icon > File > Set as Default

Answer:

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QUESTION:

465

If there is a language barrier between a technician and a customer, the technician should notify the supervisor and

A. request the customer learn the local language.

B. attempt basic communication using visual aids and hand gestures.

C. leave the site.

D. reassign the service call to another technician.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=465

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QUESTION:

466

Which of the following utilities can be used to keep a Windows XP workstation running efficiently and disk drives free of errors? (Select TWO).

A. Scheduled Tasks

B. Disk Defragmenter

C. Disk Partition

D. Check Disk

E. System Restore

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=466

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QUESTION:

467

75 Which of the following is a recovery option when booting from a Windows 2000/XP CD-

ROM?

A. Automated System Recovery

B. BOOT.INI

C. Last Known Good Configuration

D. Encrypted Recovery Disk

Answer:

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QUESTION:

468

A computer running Windows XP Professional SP2 is part of a workgroup and the user s account type has been changed to Limited. Which of the following will the user be unable to perform?

A. Change the name of the My Computer Icon

B. Send Emails

C. Log in to Instant Messenger

D. Install Programs

Answer:

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QUESTION:

469

A preventive maintenance procedure for hard disk drives is to

A. keep an area of free airflow around the drive to reduce overheating.

B. add more RAM to allow for larger page swapping.

C. overclock the drive to decrease the read access time.

D. upgrade the level one cache on the drive improving performance.

Answer:

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QUESTION:

470

A user reports that the power light comes on and the laptop boots there is no display on the screen. Which of the following will enable the laptop display?

A. Depress the Fn and Screen keys one or more times until the display appers.

B. Connect the laptop to an external LCD or CRT monitor.

C. Hold the Fn key down while the laptop is booting. 76

D. Depress the Enter and Escape keys while the laptop is booting.

Answer:

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QUESTION:

471

Windows XP Professional needs to be installed on a computer with two hard drives designated

C and D respectively. Windows is installed on the C drive and it boots normally. The computer is given to a user who runs several disk intensive programs and reports that the computer slows down when running these programs. Which of the following would be the BEST way to resolve this problem?

A. Defragment the secondary hard drive.

B. Increase the registry size by a factor of three.

C. Move the Windows swap file to the D drive.

D. Re-install Windows XP Professional on the D drive.

Answer:

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QUESTION:

472

When configuring a computer to use a static IP address to access the Internet, which of the following information is required? (Select TWO).

A. network domain name

B. DHCP server address

C. gateway address

D. Email server name

E. DNS server address

Answer:

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QUESTION:

473

A user has a computer running Windows XP and reports that there are several programs, that the user neither recognizes nor wants to run, that are slowing the computer. Which of the following may be used to resolve this problem?

A. MSCONFIG.EXE

B. ATTRIB.EXE

C. IPCONFIG /RELEASE 77

D. SYSEDIT.EXE

Answer:

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QUESTION:

474

Which of the following switches is used to list the available switches for a command line function?

A. /Help

B. /Switch

C. /cmd

D. /?

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=474

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QUESTION:

475

Which of the following is the correct thickness of a Type II PCMCIA card?

A. 0.3 inches (7.5 millimeters)

B. 0.41 inches (10.5 millimeters)

C. 0.129 inches (3.3 millimeters)

D. 0.2 inches (5 millimeters)

Answer:

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QUESTION:

476

While troubleshooting a network problem, a technician observes that one set of indicator lights on a network switch is blinking rapidly even when all other nodes are disconnected. Which of the following is MOST likely the cause? (Select TWO).

A. a defective port on the network switch

B. a defective network interface card in the computer

C. a defective hard drive in the computer

D. an unplugged server

E. a switch that is not plugged into the server

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=476

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QUESTION:

477

A technician enters a server room and observes water dripping from the ceiling. Which of the following should the technician do?

A. Place a bucket under the drip and note the situation in the logs.

B. Place a bucket under the drip and continue to work.

C. Notify building services and system administrator.

D. Send an email to the system administrator.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=477

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QUESTION:

478

The minimum number of disk drives needed to implement a RAID 5 configuration is

A. 3.

B. 1.

C. 5.

D. 2.

Answer:

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QUESTION:

479

An attack that plays on human behavior and how people interact is

A. social engineering.

B. physical engineering.

C. human intelligence.

D. DDOS.

Answer:

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QUESTION:

480

Which of the following settings must be established for a secured wireless connection? (Select

TWO).

A. The type of access point.

B. The brand and model of the access point.

C. The wireless standard being used. 79

D. The SSID of the access point.

E. The encryption standard being used.

Answer:

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QUESTION:

481

A customer requests that a technician install a word processing program in a home computer and provides a CD with the name of the program written in marker. The customer does not provide a license for the program. Which of the following actions should the technician take?

A. Leave the site and notify local law enforcement authorities.

B. Tell the customer that the technician cannot install the program but the customer can install the program.

C. Inform the customer that using unlicensed software is against the law.

D. Install the program and tell the customer to buy a licensed copy from a local store.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=481

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QUESTION:

482

After a 512MB RAM upgrade is installed in a laptop only 448MB of RAM is being reported.

Which of the following BEST explains the reason for the difference in RAM?

A. The operating system does not support more than 448MB of RAM.

B. The RAM is not seated properly.

C. The technician installed a faulty RAM module.

D. The laptop is designed with a video card that uses shared RAM technology.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=482

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QUESTION:

483

Which of the following would be the BEST method to maintain a secure wireless network?

A. Perform a network diagnostic.

B. Remove all 2.4 gigahertz telephones from the location.

C. Enable WEP.

D. Move wireless computers close to the router.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=483

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QUESTION:

484

Which of the following interfaces provides for the highest speed printing?

A. USB 2.0

B. RS-232C Printing

C. IEEE 802.11b

D. IEEE 1284 ECP Compliant

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=484

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QUESTION:

485

When troubleshooting a user s computer, if a technician PINGs the loopback address and receives no response, this MOST likely means that the

A. TCP/IP protocol is not functioning.

B. LAN is unresponsive.

C. DHCP server is down.

D. Ethernet cable needs to be replaced.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=485

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QUESTION:

486

Which of the following commands will PING the loopback device?

A. PING 111.111.111.111

B. PING 10.0.0.1

C. PING 127.0.0.1

D. PING \\localhost

Answer:

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QUESTION:

487

In a typical ATX desktop computer, which of the following is the number of IDE devices that can be installed? 81

A. 8

B. 1

C. 3

D. 4

Answer:

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QUESTION:

488

A network printer is no longer printing. All cables are properly attached, the IP settings are correct and the technician is able to PING the network s gateway from a computer but not from the printer s IP address. Which of the following would MOST likely be the cause?

A. The network interface card (NIC) is faulty.

B. The printer is not enabled in the computer s BIOS.

C. The printer memory is full.

D. The printer needs a new maintenance kit.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=488

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QUESTION:

489

A technician is working on a computer that has dust on the inside. Which of the following should be done to clean the computer?

A. Disassemble the power supply and remove the dust.

B. Use a household vacuum cleaner and attachments.

C. Use a surface cleaning solution for built up dust.

D. Use a can of compressed air.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=489

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QUESTION:

490

A technician is installing an IDE CD-ROM drive and there is currently an IDE hard drive on the primary chain configured as master. No other drives are installed in the computer. Which of the following would be the recommended installation setting for the CD-ROM drive?

A. secondary controller, master

B. secondary controller, slave

C. primary controller, cable select 82

D. primary controller, slave

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=490

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QUESTION:

491

To prevent damage to electronic components from transients and surges, a computer should be connected to

A. an uninterruptible power supply (UPS).

B. a power strip.

C. an auto-transformer.

D. a power inverter.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=491

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QUESTION:

492

A customer is relocating to Europe and asks what safety considerations are necessary for the customer s computer. Which of the following would be the BEST response for a technician to make?

A. Check for the correct power adapter for the country.

B. The system is not adaptable for use in another country.

C. Use an uninterruptible power supply (UPS) for the correct voltage.

D. Check the voltage selector on the power supply for correct voltage.

Answer:

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QUESTION:

493

To create a restore point

A. run the Backup program from the Control Panel.

B. start the System Restore program from the System Tools menu.

C. start the Disk Defragmenter from the System Tools menu.

D. run the Disk Cleanup program from the System Tools menu.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=493

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QUESTION:

494

A user has forgotten the password and is unable to access company email. A technician should tell the user that

A. the password will be reset in several minutes.

B. the user should remember the password.

C. the telephone call is being recorded and give the user the password.

D. information confirming the user s identity is needed.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=494

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QUESTION:

495

In which of the following layers of the OSI model would a MAC address reside?

A. data link

B. network

C. transport

D. session

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=495

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QUESTION:

496

Which of the following utilities should a technician use to display NETBIOS over TCP/IP statistics and other information related to the network?

A. NSLOOKUP

B. IPCONFIG

C. TRACERT

D. NBTSTAT

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=496

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QUESTION:

497

A technician is building a new computer for a client and installing an IDE hard drive. The technician should attach the new hard drive to

A. a 40 pin ribbon cable.

B. a 6 pin round cable. 84

C. a 34 pin ribbon cable.

D. an 80 pin ribbon cable.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=497

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QUESTION:

498

The modem on the laptop will not dial after a PCMCIA network interface card (NIC) is installed. Which of the following should the technician check FIRST?

A. My Network Places

B. Communications

C. Device Manager

D. IPCONFIG utility

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=498

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QUESTION:

499

Before removing a shared folder from a computer on a network, which of the following should be done FIRST?

A. Close all open files.

B. Remove share privileges.

C. Defragment the computer s hard drive.

D. Notify all users.

Answer:

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QUESTION:

500

A technician is fixing a computer that is running slowly and locking up. The technician identifies the problem as spyware and viruses on the computer. Which of the following actions should the technician take FIRST?

A. Wipe the customers hard drive and re-install the operating system.

B. Install a copy of the technicians personal anti-spyware and anti-virus software.

C. Inform the customer about the problem and suggest purchasing anti-spyware and anti-virus software from a vendor.

D. Download freeware and install the freeware on the customers computer which will fix some but not all of the problems. 85

Answer:

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QUESTION:

501

Which of the following may occur if a computer is plugged directly into the wall outlet?

A. The monitor could suffer from electromagnetic interference (EMI).

B. The computer could be damaged by a power surge.

C. The computers performance could be affected.

D. The computer could cause radio frequency interference (RFI).

Answer:

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QUESTION:

502

Which of the following components are parts of the laptop display?

A. BIOS

B. inverter

C. battery

D. video card

Answer:

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QUESTION:

503

Before purchasing the new motherboard for an upgrade, verify that the motherboard will support

A. the current CPU.

B. the current CD-ROM drive.

C. USB 2.0.

D. the current hard drive.

Answer:

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QUESTION:

504

The BEST defense against viruses on a computer would be to

A. install anti-virus software. 86

B. assign a BIOS password.

C. disallow downloading.

D. install anti-spyware software.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=504

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QUESTION:

505

Which of the following IEEE standards applies to parallel data transmission?

A. IEEE 1394

B. IEEE 1284

C. IEEE 802.3

D. IEEE 802.11

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=505

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QUESTION:

506

When using a new hard drive, which of the following file systems is the default selection for

Windows XP Professional?

A. VFAT

B. NTFS

C. FAT32

D. FAT

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=506

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QUESTION:

507

When replacing an LCD in a laptop with WiFi capabilities, which of the following cables should be disconnected? (Select TWO).

A. speaker

B. keyboard

C. panel

D. WiFi

E. main VGA to Primary Controller Board

Answer:

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QUESTION:

508

When a technician is questioning a user about a problem, the user appears frustrated and starts explaining the problem in an angry tone of voice. Which of the following would be the BEST action to take?

A. Start working while the user is talking and solve the problem quickly.

B. Interrupt and reassure the user that you will find the solution.

C. Inform the user that the technician will not continue unless the user remains calm.

D. Listen attentively and allow the user to finish explaining the problem.

Answer:

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QUESTION:

509

Which of the following is used to segment a network?

A. network identification

B. DHCP

C. source address

D. subnet mask

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=509

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QUESTION:

510

A computers USB ports are not functioning. Which of the following can be used to verify functionality of the ports?

A. loop back plug

B. system monitor

C. a known good device

D. multimeter

Answer:

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QUESTION:

511

A 512MB memory chip upgrade has been done on a laptop but only 480MB is being reported by the operating system. Which of the following is MOST likely the reason? 88

A. The memory chip is bad.

B. The motherboard is bad.

C. The laptop will only recognize 480M

B.

D. Memory is being shared with the video card.

Answer:

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QUESTION:

512

Which of the following protocols would be appropriate for a user who accesses email from several different computers using a web browser?

A. POP

B. HTTP

C. SMTP

D. IMAP

Answer:

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QUESTION:

513

A computer on a LAN would have access to all network resources, but may have problems accessing the Internet, which of the following settings are missing?

A. DNS

B. POP3

C. SMTP

D. HTTPS

Answer:

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QUESTION:

514

A computer that can host dual PCI-Express video cards is said to be

A. MLI ready.

B. NVEX ready.

C. SLI compatible.

D. NLI compatible.

Answer:

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QUESTION:

515

A users computer has been replaced with a new computer. Which of the following should be done with the old computer?

A. Reassign the computer as is to another user in the organization.

B. Rebuild the computer for another user in the organization.

C. Store the computer for one month in case user profile or data files are missing on the new computer.

D. Sanitize the computer and send the computer for disposal.

Answer:

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QUESTION:

516

A user wants to move the computer from one part of the office to another and requests assistance from a technician. Which of the following actions should the technician take

FIRST?

A. Disconnect all the cabling.

B. Power off the computer.

C. Unplug the computer from wall.

D. Move the monitor.

Answer:

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QUESTION:

517

A technician is talking with co-workers when a co-worker asks about the technicians day.

Which of the following actions would be BEST for the technician to take?

A. Ignore the co-workers and ask the same of the co-worker to see what the response will be.

B. Change the subject and talk about the weather instead because the technician prefers to forget about the difficult day.

C. Tell the co-worker about customers visited but leave out any information that identifies who was seen.

D. Tell the co-worker that all the customers that were visited were stupid because discussing these issues will relieve stress.

Answer:

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QUESTION:

518 and ask the same of the co-worker to see what the response will be. B. Change the subject and talk about the weather instead because the technician prefers to forget about the difficult day.

C. Tell the co-worker about customers visited but leave out any information that identifies who was seen. D. Tell the co-worker that all the customers that were visited were stupid because discussing these issues will relieve stress.

Answer:

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QUESTION:

519 of the co-worker to see what the response will be. B. Change the subject and talk about the weather instead because the technician prefers to forget about the difficult day. C. Tell the coworker about customers visited but leave out any information that identifies who was seen. D.

Tell the co-worker that all the customers that were visited were stupid because discussing these issues will relieve stress.

Answer:

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QUESTION:

520

In Windows XP, which of the following information does the TRACERT command provide?

A. The IMAP server location.

B. The segment of an IP network.

C. The route a packet takes to reach its destination.

D. The subnet mask of a network.

Answer:

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QUESTION:

521

Which of the following types of batteries provides the longest running time for portable devices?

A. lithium ion (Li-ion)

B. nickel metal-hydride (NiMH)

C. nickel-cadmium (NiCd)

D. alkaline

Answer:

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QUESTION:

522

Which of the following is the location of backup registry files that Windows creates during an install process?

A. %systemroot%\system

B. %systemroot%\system32

C. %systemroot%\repair

D. %systemroot%\backup

Answer:

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QUESTION:

523

Memory using 168 pins is known as

A. DDR SDRAM. 91

B. RIMM.

C. SIMM.

D. DIMM.

Answer:

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QUESTION:

524

Which of the following tools should be used to test whether a power supply is functioning correctly?

A. multimeter

B. loopback connector

C. anti-static wrist strap

D. cable tester

Answer:

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QUESTION:

525

Which of the following connections would be BEST for a secure connection to a companys

WAN?

A. Bluetooth

B. infrared connection

C. wireless WPA connection

D. wireless WEP connection

Answer:

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QUESTION:

526

Which of the following is used to produce the best LCD image on a laptop?

A. Dual scan

B. Active scanning

C. Active matrix

D. Passive matrix

Answer:

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QUESTION:

527

A computers system clock runs slowly. Which of the following may be causing the problem?

A. memory chips

B. CMOS battery

C. processor revision level

D. power supply

Answer:

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QUESTION:

528

A dual-layer DVD-R disc has a maximum data capacity of

A. 9.4G

B.

B. 700M

B.

C. 4.7G

B.

D. 2.1GB.

Answer:

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QUESTION:

529

A computer is displaying an error message stating, Missing NTLDR. Which of the following would be used to resolve this error without losing data?

A. MSCONFIG

B. Recovery Console

C. Registry Editor

D. FDISK

Answer:

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QUESTION:

530

A technician is attempting to play an audio file but no audio is heard from the speakers. Which of the following should be done FIRST?

A. Verify that the speakers are equipped for audio output from the computer.

B. Install a new sound card.

C. Verify that the CODEC is installed for the audio file type. 93

D. Verify that the sound is not muted in the operating system.

Answer:

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QUESTION:

531

A technician is a software administrator for a company. All computers have a standardized installation password. A co-worker needs an authorized application installed on his machine quickly but doesnt have administrative rights to the computer. Which of the following would be the BEST action to take?

A. Provide the co-worker the installation password so the co-worker can install the application.

B. Give the co-worker the password and change the password after the co-worker has installed the application.

C. Go to the co-workers computer and install the application.

D. Email the password to the co-worker so the co-worker has the password for future use.

Answer:

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QUESTION:

532

A technician is checking a printer issue in an accounting department and observes that the system is unlocked and payroll records are displayed on the screen. Which of the following actions should the technician take?

A. Study the payroll records.

B. Lock the computer and find the user.

C. Close the program and go on.

D. Continue on and try to fix the printer issue.

Answer:

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QUESTION:

533

In Windows XP, which of the following commands can be used to access the Registry Editor and make security changes?

A. REGEDIT

B. DXDIAG

C. MSCONFIG

D. SYSEDIT 94

Answer:

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QUESTION:

534

What device should a technician use to test the functionality of a serial port?

A. anti-static wrist strap

B. surge protector

C. loop back plugs

D. multimeter

Answer:

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QUESTION:

535

Which of the following represents gigabit Ethernet theoretical speed?

A. 1,000 Mbps

B. 100 Mbps

C. 10 Mbps

D. 10,000 Mbps

Answer:

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QUESTION:

536

A computer continuously performs a spontaneous system reboot. Which of the following may be the cause?

A. overheated CPU

B. monitor failure

C. network connectivity

D. hard disk failure

Answer:

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QUESTION:

537

Fiber optic technology is MOST commonly used for which of the following topologies? 95

A. wireless

B. Token Ring

C. LAN

D. WAN

Answer:

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QUESTION:

538

After updating a modem software, a user can no longer connect to the Internet. The BEST way to return the modem to an operational state would be to use the

A. Roll Back Driver.

B. System Restore.

C. Windows Recovery Console.

D. Last Known Good Configuration.

Answer:

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QUESTION:

539

To reduce the impact of a blackout, a technician should plug critical computer components into

A. an uninterruptible power supply (UPS).

B. a power strip.

C. a surge protector.

D. a surge suppressor.

Answer:

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QUESTION:

540

When connecting a laptop to a power adapter, a technician recognizes that the power adapter is too hot to touch. The technician should

A. move the power adapter off of the floor.

B. cool the power adapter with a fan.

C. replace the power adapter.

D. ensure the power adapter is connected to the laptop correctly.

Answer:

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QUESTION:

541

Two machines on the same network are unable to communicate. Which of the following can be used to determine whether the router is the problem?

A. TRACERT

B. PING 127.0.0.1

C. IPCONFIG /FLUSHDNS

D. IPCONFIG /ALL

Answer:

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QUESTION:

542

Which of the following can be enabled to determine if a user has unauthorized access to a folder?

A. Performance logs and alerts

B. Disable user account

C. Event Auditing

D. Event Viewer

Answer:

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QUESTION:

543

Non-critical software upgrades on a companys e-mail server will require that the server be rebooted. Which of the following actions should be taken?

A. Inform employees by email that the server will be going down for planned maintenance then perform the service and reboot the server.

B. Install the upgrades and reboot while the company president is at lunch.

C. Install the upgrades and reboot at the beginning of the work day.

D. Schedule the service to be performed after working hours and check all email services after the reboot is complete.

Answer:

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QUESTION:

544

97 A technician is sent to a users desk to replace a video card in the users computer. Once the process is complete, the technician verifies that the computer starts up and the user can log in.

The next day, another technician goes to the users computer to complete the same work order.

Which of the following did the first technician fail to do?

A. Set the default video card location in the BIOS.

B. Notify the user that the work order was completed.

C. Document that the work order was completed.

D. Correctly seat the video card.

Answer:

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QUESTION:

545

In Windows XP, which of the following files are needed to prepare an emergency bootable disk?

A. MSDOS.SYS; Ntoskernel and Ntdetect.com

B. Ntldr; Boot.ini and Ntdetect.com

C. Ntoskernel; Boot.ini and Ntdetect.com

D. IO.SYS; Ntdetect.com and CONFIG.SYS

Answer:

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QUESTION:

546

When moving files from an NTFS hard drive to a new NTFS hard drive, which of the following would explain the reason that the files are not accessible by Windows? (Select

TWO).

A. The new hard drive is SATA.

B. The new hard drive is incompatible.

C. The old hard drive was encrypted with a boot sector password.

D. The old hard drive was encrypted with Microsoft EFS.

E. The old hard drive was infected with a virus.

Answer:

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QUESTION:

547

A customer telephones reporting difficulty with the Internet connection. The customer is upset and yelling. The technician asks the customer to run some tests to determine the problem but the customer becomes angrier and begins cursing. The technician should tell the customer 98

A. that a technician must be sent to the customers house to fix the problem.

B. to contact the Internet service provider (ISP) to fix the problem.

C. that the problem is the customer and the customer should not curse.

D. ask the customer to refrain from cursing and that the technician will try to help.

Answer:

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QUESTION:

548

Upon initial boot of a computer, the system performs

A. a power-on self test (POST).

B. a cyclic redundancy check.

C. parity testing.

D. page swapping.

Answer:

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QUESTION:

549

How should thermal grease be applied to a CPU heat sink?

A. One big dot on the right edge of the processor.

B. Apply a thin layer to the heatsink fins.

C. Center of the processor with a small thin layer.

D. Center of the pin side of the processor.

Answer:

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QUESTION:

550

A technician wants to enable help desk support staff to initiate help desk sessions rather than have users send invitations. Which of the following is the BEST course of action?

A. Offer training to users about Remote Desktop Support.

B. Enable Remote Desktop on all computers.

C. Enable Offer Remote Assistance on the help desk computers.

D. Enable Offer Remote Assistance on the user computers.

Answer:

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QUESTION:

551

In Windows 2000/XP Professional, which of the following utilities enables mass data recovery when using an unencrypted file system?

A. MSCONFIG

B. NTBACKUP

C. Automated System Recovery (ASR)

D. Emergency Repair Disk (ERD)

Answer:

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QUESTION:

552

A computer running Windows XP is having difficulty connecting to a company s network.

Which of the following could be used to determine whether the computer has a connection to the company server?

A. MSCONFIG

B. WINIPCFG

C. FDISK

D. PING

Answer:

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QUESTION:

553

To optimize the paging file which of the following is the BEST choice?

A. Configure it to be three times the amount of physical RAM.

B. Move it from the system partition to the boot partition.

C. Set its initial and maximum size to zero on the C drive.

D. Configure it to be one and a half times the amount of physical RAM.

Answer:

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QUESTION:

554

To resolve a distorted video display in a shared video memory environment, restart the computer

A. boot into Windows; right click on My Computer, select Manage and change the shared memory value to maximum setting. 00

B. press F8 to enter diagnostic menu; select Safe Mode Control Panel, Display.

C. boot into Windows; right click on the desktop, select Properties, Settings.

D. enter the BIOS settings; locate the video card settings and change the shared memory value to maximum setting.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=554

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QUESTION:

555

A user receives a computer from out of the country and reports that the computer will not power on. The technician should FIRST verify that the

A. monitor was not damaged.

B. correct setting is selected on the power supply.

C. power supply is connected to the motherboard.

D. hard drive IDE cable is seated properly.

Answer:

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QUESTION:

556

Which of the following characters allows text to be redirected from a screen command to a file?

A. >

B. <<

C. |

D. <

Answer:

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QUESTION:

557

Which of the following TCP/IP Protocol Suite Transport and ports does FTP use as a default?

A. TCP20 and TCP21

B. TCP20 and UDP21

C. UDP20 and TCP21

D. UDP21 and UDP20

Answer:

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QUESTION:

558

A program is crashing unexpectedly and not providing an error message. Which of the following can a technician use to obtain information about why the program is crashing?

A. Event Viewer

B. Windows Management Instrumentation

C. Active Directory

D. Performance Logs and Alerts

Answer:

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QUESTION:

559

Which of the following devices can be used to protect a computer from voltage spikes?

A. a surge protector

B. an anti-static mat

C. a power strip

D. a 450 watt power supply

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=559

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QUESTION:

560

A technician receives a laptop that is running out of battery power more quickly than expected.

Which of the following can the technician do to correct the problem?

A. Note on the work order that the laptop is losing battery capabilities and the laptop must be replaced.

B. Stop using the battery and use alternating current (AC) power for the laptop.

C. Replace the battery by purchasing a new battery from the manufacturer.

D. Replace the AC adaptor by purchasing a new adapter from the manufacturer.

Answer:

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QUESTION:

561

A computer is able to connect to a website directly when using an IP address but not when using the hostname. The problem may be that there is no

A. DHCP assigned. 02

B. gateway assigned.

C. DNS configured.

D. IP address assigned.

Answer:

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QUESTION:

562

Which of the following tools can be used to check whether a COM port on a computer is communicating?

A. POST card

B. loopback plugs

C. ATX tester

D. multimeter

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=562

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QUESTION:

563

Which of the following utilities will allow the startup items on a computer to be modified?

(Select TWO).

A. MSCONFIG

B. Safe Mode

C. TASKMGR

D. REGEDIT

E. EVENTVWR

Answer:

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QUESTION:

564

A laptop user wishes to perform wireless synchronization between a laptop and a personal digital assistant (PDA). Which of the following methods could be used to synchronize the files?

A. Serial

B. Parallel

C. IEEE 1394

D. Bluetooth 03

Answer:

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QUESTION:

565

A computer has Windows XP installed but has never had any security updates or patches installed. Which of the following would be the BEST way to install all the most recent updates and patches?

A. Go to the Microsoft Windows Update web site and install all appropriate updates.

B. Download Service Pack 2 from the Microsoft website because all other patches are unnecessary.

C. Use another computer that has all of the patches installed and using the files in the c\Windows Update directory, burn the patches on a C

D.

D. Use a search engine to find the site which will download the patches at the highest speed.

Answer:

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QUESTION:

566

Which of the following is the theoretical transfer speed of an 802.11g wireless LAN?

A. 54 Mbps

B. 10 Mbps

C. 11 Mbps

D. 100 Mbps

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=566

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QUESTION:

567

Which of the following may cause poor color reproduction in a scanned photograph?

A. Poor connection to the scanner.

B. Room lighting interfering with scanner.

C. Faulty scanner drive motor

D. Old or dirty scanner lamp.

Answer:

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QUESTION:

568

04 Which of the following actions should be taken to add an additional IDE hard drive?

A. Set the jumper on primary hard drive as master and the jumper on secondary hard drive as slave.

B. Set the jumper on primary hard drive as cable select and leave the jumper on secondary hard drive set to factory default.

C. Set the jumpers to SCSI ID Zero.

D. Set the jumper on primary hard drive as slave and the jumper on secondary hard drive as master.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=568

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QUESTION:

569

Which of the following is made up of 8 bits?

A. byte

B. megabyte

C. gigabyte

D. terabyte

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=569

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QUESTION:

570

A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is Microsoft Office Document Image Writer. The technician should understand that the problem is that the printer

A. has not been installed on the user s computer.

B. is not turned on.

C. cable is unplugged.

D. driver is corrupt.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=570

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QUESTION:

571

A technician is configuring a wireless network for a user concerned about security. The user has a laptop running Windows XP and has purchased a new WAP. The user wants the most secure method of wireless authentication. Which of the following should the technician configure for the user? 05

A. 64 bit WEP

B. 128 bit WEP

C. WPA2

D. hidden SSID

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=571

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QUESTION:

572

A technician is attempting to join a Windows XP Professional computer to a domain, but gets an error message that a domain controller cannot be contacted. Upon further testing, the technician is able to PING the domain controller by IP address. Which of the following is the

MOST likely problem?

A. An improper DNS configuration

B. The user logged in does not have authority to join a domain

C. An incorrect subnet mask

D. A bad network card

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=572

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QUESTION:

573

When using a boot disk that does not automatically enable USB support, which of the following should be enabled in the BIOS to enable USB devices?

A. USB 2.0 Support

B. USB Boot Device

C. USB Legacy Support

D. System BIOS Cacheable

Answer:

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QUESTION:

574

Which of the following describes the laser printer process?

A. solid ink process

B. thermal process

C. ink jet process

D. electrostatic indirect process 06

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=574

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QUESTION:

575

Which of the following describes the path to remote resources on a local Windows network?

A. Universal Naming Convention (UNC)

B. Website address

C. Uniform Resource Locator (URL)

D. IPX address

Answer:

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QUESTION:

576

Which of the following standard print languages is host-based and relies on a computer sending the print job to handle the processing?

A. LPR

B. GDI

C. PCL

D. PostScript

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=576

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QUESTION:

577

Which of the following is a printing process of a laser printer?

A. building

B. encoding

C. transmitting

D. cleaning

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=577

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QUESTION:

578

A technician is asked to bring a server that has been replaced from the server room to a computer repair areA. Which of the following should the technician consider before doing this job? 07

A. What services are running on the server.

B. The manufacturer of the server.

C. The width of the server.

D. Whether the server is on wheels.

Answer:

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QUESTION:

579

A technician has upgraded a video card and when the computer is powered on, a series of beeps is heard. The technician should FIRST

A. verify that the video card is seated properly.

B. verify that the memory and CPU are seated properly.

C. update the BIOS.

D. replace the video card.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=579

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QUESTION:

580

Which of the following is the default number of incorrect login attempts in Windows XP

Professional not connected to a domain before Windows disables the login prompt temporarily?

A. 4

B. 2

C. 6

D. 3

Answer:

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QUESTION:

581

To provide the technician with information about a printers settings, (e.g. set up and network settings) most printers will

A. email trend analysis statements upon request.

B. print a configuration sheet.

C. print a Windows test page.

D. send information to Printer Monitor on the Task Bar. 08

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=581

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QUESTION:

582

An employee sees a co-worker helping a customer in a retail store. The co-worker appears annoyed and unwilling to help the customer and the customer is becoming irritated. The employee should

A. approach the co-worker and tell the co-worker to improve the attitude.

B. talk with the store manager immediately about the co-workers attitude.

C. wait until the customer leaves and confront the co-worker about the attitude.

D. approach the customer and co-worker and ask if either need help.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=582

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QUESTION:

583

Which of the following servers could be used to filter all Internet traffic?

A. web

B. file

C. proxy

D. security

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=583

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QUESTION:

584

In an electrically unstable environment where brownouts are a regular occurrence, which of the following would be BEST to protect a computer?

A. an uninterruptible power supply (UPS)

B. a surge protector

C. a power strip

D. an anti-static pad

Answer:

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QUESTION:

585

09 A MAC address resides in the

A. processor.

B. SCSI card.

C. network interface card (NIC).

D. hard drive.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=585

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QUESTION:

586

Which of the following types of power output does a laptop alternating current (AC) adapter produce?

A. AC voltage

B. Both AC and DC voltage

C. No Voltage

D. DC voltage

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=586

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QUESTION:

587

Which of the following can be done to change a file attribute to read-only? (Select TWO).

A. EDIT

B. ATTRIB

C. MSCONFIG

D. File properties in Windows Explorer

E. CHANGE

F. Double-click the file

Answer:

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QUESTION:

588

If a user is not able to connect to a dial-up Internet account, a technician should FIRST check

A. with the Internet Service Provider (ISP)

B. the modem speaker.

C. for a dial tone. 10

D. the modem INIT string.

Answer:

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QUESTION:

589

Which of the following is the difference between TCP and UDP Transports of the TCP/IP

Protocol Suite?

A. UDP is used for secure transmissions only and TCP is used for any type of transmission.

B. UDP needs to perform authenticate before data is passed and TCP does not.

C. TCP acknowledges each bit transmitted and UDP does not use acknowledgements.

D. TCP works in a type of broadcast mode to all network nodes and UDP does not.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=589

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QUESTION:

590

An ATX connector on a motherboard connects the

A. SCSI bus to the RAM.

B. power supply to the motherboard.

C. PCI BUS to the processor.

D. processor to the memory.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=590

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QUESTION:

591

A user reports that the computer appears to be working more slowly than usual. Which of the following actions should be taken FIRST?

A. Add a new hard drive and format by creating the same file system.

B. Backup and recover the hard drive.

C. Format and re-install the hard drive.

D. Use the defrag tool from the Properties on the hard drive.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=591

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QUESTION:

592

11 An employee has asked a technician to check whether a co-worker is using Internet chat programs during work hours. Which of the following actions should the technician take?

A. Tell the employee that the technician will check the logs but that the employee cannot tell other co-workers about the results.

B. Inform the employee that the request cannot be accommodated and the employee should talk with the supervisor.

C. Show the employee how to access the chat program and give the employee the necessary network permissions.

D. Tell the co-worker that someone else in the company thinks the co-worker is not working hard enough.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=592

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QUESTION:

593

Which of the following is a concern when using a peer-to-peer network?

A. security

B. DNS may be disabled

C. hardware damage

D. MAC address spoofing

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=593

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QUESTION:

594

In Windows the Print Test Page function is located in

A. Programs > Accessories.

B. Driver Properties > General tab.

C. My Computer > Properties.

D. Control Panel > Administrator.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=594

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QUESTION:

595

A customer has told a technician about a problem they are having with their computer. The technician is still unclear about what problem the customer is having. Which of the following steps should the technician take FIRST? 12

A. Look at the computer, and try to diagnose the problem using any error messages.

B. Advise the customer to take a computer training course so that they may communicate the issue in a clearer way.

C. Ask the customer to explain the problem again, and ask pertinent questions about the problem.

D. Tell the customer that the technician cannot understand them and tell them that they are not using the correct terminology.

Answer:

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QUESTION:

596

After placing a new PCI sound card in the PCI slot, the card fails to function. Which of the following actions should be taken? (Select TWO).

A. Upgrade the BIOS.

B. Check Device Manager.

C. Install the drivers.

D. Try using the sound card.

E. Update Windows Media Player.

Answer:

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QUESTION:

597

After right-clicking on an applications shortcut icon and selecting Properties, which of the following will identify the location of the application?

A. Run

B. Shortcut key

C. Start In

D. Location

Answer:

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QUESTION:

598

Which of the following would be the LAST step to take when installing a network printer?

A. Print the test page.

B. Reboot the computer.

C. Ping the printer s IP address. 13

D. Print a blank sheet of paper.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=598

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QUESTION:

599

An employee at a records management company states that they are spending a lot of extra time searching for documents for a very large volume customer. Which of the following would be the BEST solution to reduce search times?

A. Enable Disk Defragmenter

B. Enable Indexing Services

C. Run Disk Cleanup

D. Run CHKDSK

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=599

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QUESTION:

600

A CAT5 network cable runs through a manufacturing facility directly above a bank of high capacity welding machines. Computers that are connected to that cable experience frequent network errors. This is an example of

A. electromagnetic interference (EMI).

B. electrostatic discharge (ESD).

C. cross talk.

D. packet fragmentation.

Answer:

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QUESTION:

601

A computer running Windows XP Professional SP2 is unable to login to the domain. Which of the following may be the cause?

A. The computer only accepts smart cards.

B. The system time did not synchronize with the Internet.

C. The authenticating server does not recognize the computer.

D. The system time difference exceeds the time difference threshold of the authenticating server.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=601

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QUESTION:

602

A computer running Windows XP was shutdown incorrectly. Upon boot up, Windows will automatically prompt a user to

A. defragment the hard drive.

B. replace the file system.

C. perform a System Restore and roll back to an earlier save point.

D. run the CHKDSK utility.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=602

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QUESTION:

603

A new hard drive is installed in a computer and while booting, an error message is displayed stating, Disk Not Found. Which of the following is MOST likely the cause?

A. No operating system is available on the hard drive.

B. The hard drive is not partitioned.

C. The new drive has malfunctioned.

D. The jumper settings are incorrect on the hard drive.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=603

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QUESTION:

604

A computer has become progressively slower when retrieving files from the local hard drive.

Which of the following actions should a technician take to correct this problem?

A. Run a defragmentation program on the affected volume.

B. Decrease the size of the swap file in 32 MB increments until the problem is resolved.

C. Increase the size of the registry file until the problem is resolved.

D. Reformat the hard drive and re-install all programs.

Answer:

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QUESTION:

605

Which of the following contains the CMD.EXE in Windows 2000/XP system? 15

A. C\ProgramFiles

B. C\WINDOWS\system

C. C\WINDOWS\systemroot

D. C\WINDOWS\system32

Answer:

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QUESTION:

606

When installing expansion cards or memory, which of the following is of the greatest risk to the technician s health?

A. Electric shock from the monitor

B. High voltages present in the capacitors on the mainboard

C. Sharp edges inside the computer case

D. Static electricity buildup on the components

Answer:

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QUESTION:

607

When a user would like to access a file server with Universal Name Convention (UNC), which of the following information is needed?

A. DHCP server information

B. HTTP server address on Address Bar

C. hostname and path name

D. SMTP server address

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=607

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QUESTION:

608

Which of the following actions should a technician take when dealing with a dissatisfied customer?

A. Ignore the customer because a technician should not have to talk with angry customers.

B. Maintain integrity and honesty.

C. Try to hide any mistakes that may have been made.

D. Ask a supervisor to talk with the customer because this is not an appropriate job for a technician. 16

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=608

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QUESTION:

609

Which of the following auditing policies should be used to track a users access to local or network resources?

A. logon events

B. object access

C. privilege use

D. account logon events

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=609

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QUESTION:

610

Which of the following would be the MOST common protocol for exchanging data over the

Internet?

A. Network File Service (NFS)

B. Samba

C. Lightweight Directory Access Protocol (LDAP)

D. FTP

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=610

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QUESTION:

611

A technician is replacing a computers internal power supply. Which of the following should be

considered when selecting a replacement part? (Select TWO).

A. location of the computer

B. internal fans with LED lights

C. wattage of the power supply

D. physical size (e.g. standard or proprietary)

E. international voltage switch

F. heat generated by the computer

Answer:

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QUESTION:

612

Which of the following should be included in a repair tool kit? (Select TWO).

A. battery charger

B. anti-static wrist strap and mat

C. acetone

D. Phillips-head screwdriver

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=612

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QUESTION:

613

When plugging an external power source into a device, the MOST commonly overlooked issue is the tip

A. angle.

B. polarity.

C. shape.

D. size.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=613

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QUESTION:

614

A technician is preparing to upgrade a hard drive on a laptop. Which of the following is important for the technician to consider?

A. the physical dimensions of the hard drive

B. whether the laptop has a CD-ROM drive

C. whether there is an available PCMCIA slot

D. the quantity of memory in the laptop

Answer:

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QUESTION:

615

In Windows XP Professional if appropriate logging is enabled, which of the following tools will allow review of all attempted and successful logins on a computer?

A. The Event viewer application log.

B. The local group policy. 18

C. The Event Viewer security log.

D. The Event Viewer system log.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=615

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QUESTION:

616

In Windows XP, which of the following command line functions or utilities will retrieve deleted files?

A. RECOVER

B. REPLACE

C. RD

D. DISKCOPY

Answer:

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QUESTION:

617

In Windows XP Service Pack 2, the settings for Data Execution Prevention are accessed by going to Control Panel then

A. System > Hardware tab > Performance Settings.

B. System > Performance Settings.

C. System > Advanced tab > Performance Settings.

D. System > Advanced tab > Startup and Recovery Settings.

Answer:

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QUESTION:

618

Which of the following should be changed in the Display Settings to eliminate the monitor flickering?

A. Monitor Type

B. Dots Per Inch

C. Driver Signing

D. Refresh Rate

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=618

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QUESTION:

619

A user can use a TCP/IP network to connect to co-workers computers but cannot browse the corporate Intranet. Which of the following network addresses is likely to be configured incorrectly?

A. The TCP/IP default gateway.

B. The DHCP lease time.

C. The subnet mask.

D. The TCP/IP address.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=619

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QUESTION:

620

Which of the following is the correct syntax for the Universal Naming Convention (UNC)?

A. \\HOST\PATH\TO\SHARE

B. {HOST}{PATH}{TO}{SHARE}

C. ~HOST_PATH_TO_SHARE

D. ../HOST/PATH/TO/SHARE

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=620

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QUESTION:

621

While working at a customers home, a technician accidentally breaks a data pin on a CD-ROM drive causing the drive not to function. The customer is not aware of the issue and the computer is 8 years old. Which of the following actions should the technician take?

A. Inform the customer that the CD-ROM drive is no longer working and because of its age, it is recommended to replace the computer.

B. Reconnect the broken CD-ROM drive, turn on the computer and inform the customer that the work is complete. Wait for the customer to notice the problem then charge for a service call to replace the CD-ROM drive.

C. Reconnect the broken CD-ROM drive, turn on the computer and inform the customer that due to its age, the CD-ROM drive is no longer working and that the customer should upgrade to a better CD-ROM drive.

D. Inform the customer that the CD-ROM drive is no longer working because of a mistake made by the technician. Call the supervisor and request a replacement CD-

ROM drive at the cost of the company.

Answer:

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QUESTION:

622

Which of the following tools would create a backup point so that a users computer can be reverted back to a previous state?

A. Recovery Console

B. System File Checker

C. System Restore

D. Recovery CDs

Answer:

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QUESTION:

623

There are eight lettered drives on a computer. The customer complains that the USB flash drive is detected but does not show up in Computer. How can a technician resolve this issue?

A. Plug the USB flash drive into another USB port.

B. Reassign the USB flash drive letter using disk management.

C. Start the USB flash drive service in computer management.

D. Use Hardware Device Manager under system properties to configure the USB flash drive.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=623

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QUESTION:

624

In Windows 2000 Service Pack 4, which of the following commands would allow permissions to be changed within the registry?

A. SYSEDIT

B. REGEDIT

C. MSCONFIG

D. REGEDT32

Answer:

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QUESTION:

625

A new users computer was setup incorrectly by a new technician not familiar with user setup procedures. Which of the following actions should a technician take after correctly setting up the 21 computer?

A. Keep quiet about the problem and hope it doesnt happen again.

B. Complain to the user about the other technician.

C. Report to the supervisor that the technician had to fix another technicians work.

D. Ask the other technician whether the technician would like to learn user setups.

Answer:

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QUESTION:

626

Which of the following can be used to stop a program from running automatically on boot?

A. Remove the icon from the Users desktop.

B. Type MSCONFIG on command line and remove the program from STARTUP.

C. Remove the program from Tasks on the Start Menu.

D. Delete the service name and port number from the Services file.

Answer:

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QUESTION:

627

Which of the following actions should a technician take FIRST when speaking with a new customer?

A. Use computer jargon while talking so the customer knows the technician is knowledgeable.

B. State the technicians name and the companys name.

C. Escalate the problem if the problem cannot be fixed immediately.

D. Offer the customer onsite help.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=627

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QUESTION:

628

Which of the following may damage a CRT monitor?

A. direct sunlight

B. strongly magnetized objects

C. open airways

D. windows

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=628

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QUESTION:

629

Which of the following would be used to convert some or all of a scanned document to searchable text?

A. Multivariant Curve Resolution (MCR)

B. Optical Character Recognition (OCR)

C. No Carbon Required

D. Optical Mark Recognition (OMR)

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=629

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QUESTION:

630

Setting a computers minimum and maximum virtual memory file size settings to be equal will

A. force the file to be an average size and format.

B. preserve the required space in RAM.

C. force the file to be created on a non-formatted partition.

D. preserve the required space on the hard drive for the file.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=630

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QUESTION:

631

A technician is troubleshooting a laptop that is not recharging the battery. After replacing the battery, the problem still exists. Which of the following may be the cause?

A. There is a defective AC/DC converter.

B. There a problem with the battery contacts.

C. The BIOS setting is disabled.

D. The power settings are not configured correctly.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=631

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QUESTION:

632

An angry customer has just walked out of a retail store after yelling and cursing at a technician.

The technician observes that the customer left ten dollars on the counter. Which of the following actions should the technician take? 23

A. Keep the money as compensation for the customers behavior.

B. Put the money into the stores cash register.

C. Donate the money to a local charity that purchases computers for children.

D. Attempt to contact the customer and hold the money for the customer.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=632

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QUESTION:

633

To automatically update the accessories of a network printer, both the printer and the computer

must support

A. NetBEU

I.

B. HTTPS.

C. SNMP.

D. LRP/LPD.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=633

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QUESTION:

634

Which of the following commands are available in the Windows XP recovery console? (Select

TWO).

A. DXDIAG

B. XCOPY

C. CHKDSK

D. FIXMBR

E. MSCONFIG

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=634

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QUESTION:

635

A user complains about being unable to install software programs on a computer at work.

Which of the following is the MOST likely cause of this issue?

A. The file system is FAT32.

B. The user does not have sufficient privileges.

C. There is not enough virtual memory.

D. The operating system is corrupted. 24

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=635

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QUESTION:

636

A user has purchased a new computer and reports that when trying to install the old laser printer the driver for the printer is on a floppy disk and the new computer does not have a floppy drive. Which of the following would be the BEST to recommend?

A. Install an internal floppy disk drive on the new computer and install the driver from the new floppy disk.

B. Use a computer with a floppy driver to transfer the driver from the floppy to a thumb drive and install the driver from the thumb drive.

C. Download the driver to the new computer from the manufacturers website and install the driver from a file folder.

D. Purchase a new laser printer that has the drivers on a CD and install the drivers from the CD.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=636

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QUESTION:

637

Which of the following is the location where a processor would be installed on a newer model laptop?

A. ZIF socket

B. Slot A

C. Socket 603

D. Slot 1

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=637

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QUESTION:

638

A user reports receiving an email from the user s bank requesting that due to a bank audit, the user must click a link in the email and enter the username, password, and account number. This may be an example of

A. standard bank security practices.

B. biometric authentication.

C. bank marketing survey.

D. social engineering. 25

Answer:

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QUESTION:

639

A customer is upset about a problem with the computer. The technician should

A. explain to the customer that this is nothing to become upset about.

B. listen to the customer and remain calm.

C. instruct the customer to remain calm so the problem can be fixed.

D. ask the customer why the customer is so angry.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=639

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QUESTION:

640

Each time a serial port receives a character, the port has to get the attention of the computer by

raising

A. an interrupt processor task.

B. an interrupt request line.

C. a direct access line.

D. a direct memory token.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=640

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QUESTION:

641

Which of the following can be used to check whether a computers power supply is faulty?

A. multimeter

B. loopback plugs

C. POST card

D. cable tester

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=641

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QUESTION:

642

In Windows XP Professional, which of the following would indicate file or folder encryption?

(Select TWO). 26

A. A green colored text for the file or folder name.

B. A green colored Icon for the file or folder.

C. Examining the file or folder attributes.

D. A blue colored text for the file or folder name.

E. A yellow colored text for the file or folder name.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=642

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QUESTION:

643

After installing Service Pack 2 for Windows XP, a computer does not work correctly. During boot, which of the following will start the computer in safe mode?

A. Press the Ctrl key

B. Press Ctrl + Alt + Shift

C. Press Ctrl + Alt + Delete

D. Press the F8 key

Answer:

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QUESTION:

644

While at a customers home, a technician has to call a vendor to help fix the problem. Which of the following would be the BEST action for the technician to take?

A. Ask permission to use the customers telephone and reassure the customer that the telephone call is necessary.

B. Use the customers telephone to make the call without asking permission and tell the customer that the call is just back to the local office.

C. Inform the customer that a new service appointment must be set after the technician contacts the vendor.

D. Explain to the customer that call has to be made to fix the problem and then return to the office to place the call.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=644

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QUESTION:

645

Which of the following shortcuts will lock a computer without logging off?

A. Windows Key + R 27

B. Ctrl + Alt +Del and select Standby

C. Windows Key + W

D. Ctrl + Alt +Del and select Lock Computer

Answer:

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QUESTION:

646

Which of the following is considered confidential information that could be found on a companys network? (Select TWO).

A. employee health insurance records

B. regional sales office addresses

C. employee picnic signup sheet

D. customer support contact information

E. product design diagrams

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=646

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QUESTION:

647

A customer is unhappy when the computer has not been fixed by the predetermined time.

Which of the following would be the BEST way to resolve this problem?

A. Emphasize that the customer agreement disclaims any liability for delays.

B. Explain to the customer that the service queue is very long and all repairs have been

delayed.

C. Tell the customer there is nothing that can be done and that the technician will contact the customer when the repair is complete.

D. Listen attentively to the customers concerns and explain that the repair process will be expedited if possible.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=647

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QUESTION:

648

Which of the following offers the BEST compression for image files being transferred over the

Internet and archived offsite?

A. .JPEG

B. .BMP

C. G3 Compressed .TIFF 28

D. .WMV

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=648

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QUESTION:

649

A computers internal power supply fan has stopped running causing the computer to overheat.

Which of the following actions should a technician take?

A. Set up additional case fans for extra cooling of the power supply.

B. Open the power supply and see whether the power supply fan can be replaced.

C. Replace the power supply and discard the power supply correctly.

D. Open the power supply and visually inspect for faulty wiring to the power supply fan.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=649

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QUESTION:

650

Which of the following is a static network address?

A. 255.255.255.255

B. 255.255.255.0

C. 192.168.0.254

D. 127.0.0.1

Answer:

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QUESTION:

651

A laptop computer does not respond when using alternating current (AC) power. Which of the

following actions should the technician take FIRST?

A. Swap AC adapters

B. Verify DC power

C. Toggle Fn keys

D. Remove unneeded peripherals

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=651

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QUESTION:

652

29 Which of the following display capabilities supports notebooks connected to external displays?

A. TriView

B. BiView

C. DualView

D. MultiView

Answer:

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QUESTION:

653

A technician is asked to recover data from a computer at a customers site. After recovering the data, the technician discovers illegal material on the hard drive. Which of the following actions should the technician take?

A. Warn the customer that the customer is breaking the law and delete the material.

B. Notify the supervisor and delete the material.

C. Notify law enforcement authorities and leave the customer site.

D. Warn the customer that the customer is breaking the law.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=653

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QUESTION:

654

Which of the following would be BEST to increase the speed of a laser printer?

A. Install a maintenance kit

B. Memory Upgrade

C. Flash ROM Upgrade

D. Optional Paper Tray

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=654

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QUESTION:

655

A technician has completed a new Windows XP Professional image and would like all users to receive standard desktop settings when logging in for the first time. The standard settings have been configured using a temporary user account and the temporary user account profile should be copied to the

A. administrators profile. 30

B. systems profile.

C. all users profile.

D. default users profile.

Answer:

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QUESTION:

656

When removing an AGP card from a computer, which of the following steps should be taken?

A. Remove the retaining screw; release the clip at the front of the card and use pliers to pull the card out of its socket.

B. Remove the retaining screw; release the clip at the rear of the card and firmly pull the card out of its socket.

C. Remove the card from the expansion slot with a chip set puller.

D. Remove the retaining screw and pry the card out of its socket with a screw driver.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=656

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QUESTION:

657

A technician receives a service call for a laptop that is locking up. The user reports that no hardware or software changes have been made. Which of the following actions should the technician take next?

A. Re-install the operating system.

B. Run a hardware diagnostic.

C. Check the BIOS settings.

D. Replace the memory.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=657

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QUESTION:

658

Which of the following would be the BEST action to take to fix a programming problem with the network interface card (NIC) on a printer?

A. Install a NIC on the affected printer.

B. Upgrade the firmware on the affected NICs.

C. Replace affected printer with a new printer.

D. Upgrade the print drivers on the printer. 31

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=658

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QUESTION:

659

Which of the following utilities can be used to keep online and offline files current?

A. Synchronize

B. Files and Settings Transfer Wizard

C. System Restore

D. Windows Update

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=659

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QUESTION:

660

A technician is trying to connect to a user remotely and is unable to connect using the given IP

Address. Which of the following is the MOST likely cause?

A. Antivirus software is disabled

B. Pop up blocker is enabled

C. Messenger service is disabled

D. Remote desktop is not enabled

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=660

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QUESTION:

661

A device that converts light reflected from a document to varying voltages in a scanner is

A. a CC

D.

B. a CRT.

C. an OCR.

D. a CODEC.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=661

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QUESTION:

662

Which of the following components used in a laptop are considered hot-swappable? 32

A. an IDE interface hard drive

B. a mobile processor

C. a SDRAM memory chip

D. a USB flash drive

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=662

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QUESTION:

663

Which of the following commands is used to clear the DNS table in Windows XP?

A. NETSTAT -e

B. IPCONFIG/renew

C. NETSTAT -r

D. IPCONFIG/flushdns

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=663

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QUESTION:

664

Intermittent communication problems with printers can be resolved by

A. installing optional hardware.

B. upgrading the firmware.

C. replacing the CPU.

D. changing paper type.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=664

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QUESTION:

665

A user is unable to access an FTP server after installing a firewall program. Which of the following TCP ports should be opened in the firewall in order to resolve the problem?

A. 3389

B. 80

C. 21

D. 8088

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=665

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QUESTION:

666

Which of the following types of network cable is MOST often used in a high interference area?

A. Unshielded Twisted Pair (UTP)

B. RG-58

C. RG-59

D. Shielded Twisted Pair (STP)

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=666

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QUESTION:

667

When an angry customer voices intent to seek help elsewhere, which of the following actions should a technician take?

A. Ignore the customer because the customer has decided to seek help elsewhere.

B. Ask the customer to leave and escort the customer out.

C. Attempt to calm the customer and find out what went wrong.

D. Tell the customer goodbye and wish the customer luck with the search.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=667

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QUESTION:

668

A technician would like to install a non-hot swappable DVD-ROM drive in a laptop. Which of the following actions must the technician take FIRST?

A. Reconfigure the system BIOS

B. Remove the screw securing the DVD-ROM to the laptop case

C. Completely shut down the computer

D. Change the drive letter with the computer management snap-in

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=668

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QUESTION:

669

In a home network with one router, which of the following BEST describes the gateway?

A. Acts as the default IP for a computer

B. Provides a connection to the Internet

C. Does not provide a firewall between computers and the Internet 34

D. Acts as the default IP for a printer

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=669

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QUESTION:

670

Which of the following recovery console commands should the technician use to repair a

BOOT.INI problem?

A. FIXMBR

B. CHKDSK/R

C. FIXBOOT

D. BOOTCFG/REBUILD

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=670

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QUESTION:

671

Which of the following commands allows editing of startup.ini?

A. CMD

B. BOOT.INI

C. MSCONFIG

D. DEFRAG

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=671

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QUESTION:

672

In Windows XP, which of the following locations can be accessed to view services that are starting up during the boot process?

A. MSCONFIG

B. System Properties

C. Microsoft Management Console

D. BOOT.INI

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=672

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QUESTION:

673

35 A user reports that after installing a 256MB memory upgrade, to obtain a total of 512MB, only the original 256MB is reported. Which of the following should the technician do FIRST?

A. Replace with compatible memory.

B. Assume that the memory slot is bad and replace the motherboard.

C. Conduct diagnostics.

D. Check the power supply.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=673

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QUESTION:

674

Which of the following types of numbers are displayed in a bluescreen error?

A. 10 digit binary dump code

B. 10 digit decimal number

C. 10 digit binary number

D. 10 digit hexadecimal number

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=674

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QUESTION:

675

When configuring a computer for use on a network using DHCP, the computer does not acquire an IP address. Which of the following may be the cause? (Select TWO).

A. The gateway address is incorrectly configured.

B. The DHCP service is not running.

C. The WINS server has not been specified.

D. The switch that the computer is connected to is unplugged.

E. The DHCP server address is incorrect.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=675

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QUESTION:

676

Which of the following media provides the most storage capacity for creating a backup?

A. DVD

B. dual-layer DVD

C. 1.4 inch floppy disk 36

D. CD

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=676

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QUESTION:

677

Which of the following is a standard power connection on a motherboard? (Select TWO).

A. AGP

B. ATX

C. AT

D. ATM

E. ASP

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=677

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QUESTION:

678

Which of the following utilities is used to speed up hard drive access?

A. Disk Cleanup

B. Disk Defragmenter

C. CHKDSK

D. SCANDISK

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=678

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QUESTION:

679

A technician is called to look at a computer. The customer is angry and states that this is not the first time the same problem has occurred. Which of the following actions should the technician take?

A. Explain that previous experiences by the customer are not the technician s responsibility.

B. Assure the customer that an attempt will be made to resolve the issue and question the customer about the problem.

C. Tell the customer that there is a design flaw in the computer and the computer should be replaced.

D. Explain that until the customer is calm, that nothing can be done.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=679

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QUESTION:

680

Safe mode, Emergency Repair Disk (ERD), and Recovery Console are examples of

A. Windows XP restore programs.

B. Windows 2000, Windows XP saving processes.

C. Windows 2000 startup procedures.

D. Windows 2000, Windows XP boot options.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=680

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QUESTION:

681

In Windows XP, which of the following will CTRL+C do when running a command line utility?

A. CD

B. CHCP

C. BREAK

D. CALL

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=681

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QUESTION:

682

A customer engages a technician in conversation about the competition. Which of the following actions should the technician take?

A. Tell the customer that the technicians company is a better place to work than any of the competitors companies.

B. Inform the customer that you refuse to talk about the competition.

C. Remain respectful of competing companies when talking with the customer.

D. Inform the customer that competitors are unable to provide the same excellent level of service as the technicians company.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=682

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QUESTION:

683

In Windows XP, which of the following command line functions or utilities would be the

BEST choice to duplicate one or more files and place the files in another location? 38

A. COPY

B. MOVE

C. RECOVER

D. DISKCOPY

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=683

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QUESTION:

684

Which of the following will prevent the Windows messenger service from displaying any messages?

A. Start > Run > type service.msc > right click on the messenger service > Properties >

Start-up type > Automatic

B. Start > Run > type CMD > type NET START msg.exe

C. Start > Run > type CMD > type NET START messenger

D. Start > Run > type service.msc > right click on the messenger service > Properties >

Start-up type > Disable

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=684

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QUESTION:

685

On the way to a customers home, a technicians car has a flat tire. It is 30 minutes before the scheduled appointment. Which of the following actions should the technician take?

A. Telephone your supervisor and request a ride to the customers home.

B. Telephone the customer and tell the customer about the situation. Offer to reschedule the appointment.

C. If the customers home is within walking distance, leave the car at the side of the road and walk to the customers home.

D. The technician can change the flat tire, so there is no need to notify the customer.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=685

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QUESTION:

686

Damage caused by electrostatic discharge (ESD) can be prevented by

A. wearing an anti-static coat.

B. using an electromagnetic interference (EMI) strap. 39

C. using an anti-static mat.

D. wrapping all computer components in aluminum foil.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=686

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QUESTION:

687

When scanning a document, which of the following affects the size of the file?

A. The speed of the scanner.

B. The font used.

C. The scanning resolution.

D. The scanner driver.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=687

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QUESTION:

688

Which of the following command line utilities can be run to determine what patches a computer needs?

A. HFNETCHK.EXE

B. MSCONFIG.EXE

C. TRACERT.EXE

D. NBSTAT.EXE

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=688

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QUESTION:

689

A basic Input/Output System is stored as firmware on which of the following types of memory?

A. Electronically Erasable Programmable Read Only Memory (EEPROM)

B. Programmable Read Only Memory (PROM)

C. Erasable Programmable Read Only Memory (EPROM)

D. Read Only Memory

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=689

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QUESTION:

690

40 Which of the following file systems is recommended for Windows XP Home?

A. FAT32

B. NTFS

C. VFAT

D. FAT

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=690

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QUESTION:

691

A user reports that each time a specific program is used the program locks up. Which of the following actions should a technician take FIRST?

A. Verify that the program is compatible.

B. Check for other nonworking programs.

C. Upgrade the memory in the computer.

D. Uninstall and re-install the program.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=691

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QUESTION:

692

A technician is installing a 168 pin DIMM. Which of the following describes how the memory module is installed on the motherboard?

A. Snapped into the retaining clips then pushed into the socket.

B. Straight down into one of the memory sockets on the motherboard.

C. Initially at a 45 degree angle into the socket then snapped into place.

D. Into Socket A with retention arm snapped into place.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=692

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QUESTION:

693

Which of the following should a technician do FIRST to troubleshoot a users network

connectivity problem?

A. PING the users workstation.

B. Replace the network interface card (NIC).

C. Run TRACERT from the users workstation. 41

D. Start with the Last Known Good Configuration and reboot the computer.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=693

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QUESTION:

694

In Windows XP, which of the following paths can be used to stop a particular service program?

A. Start > Programs > Accessories > System Tools

B. Start > Control Panel > Administrative Tools > Services

C. Start > My Network Places > Properties > Local Area > Local Area Connection >

Services

D. Start > Control Panel > System > Advanced > Performance Settings > Advanced

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=694

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QUESTION:

695

A technician has installed a second hard drive and needs to make the new hard drive usable in

Windows XP. Which of the following can be used?

A. REGEDIT command

B. Device Manager

C. CHKDSK command

D. Computer Management console

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=695

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QUESTION:

696

In Windows XP, which of the following must be done to enable a second monitor?

A. My Computer > Properties > Manage Computer > Device Manager > verify that the correct video drivers are installed

B. Display Properties > Settings > Secondary Monitor > Extend my Windows Desktop onto this Monitor

C. Download the newest CODEC from the manufacturer s website and verify that the driver has dual monitor support capabilities.

D. My Computer > Properties > Display Properties > Settings > verify that both monitors are enabled 42

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=696

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QUESTION:

697

A small business is migrating from Ethernet to 801.11b wireless and will be using a small wireless access point for all laptops and computers. To ensure security on the network, the access point should be set to

A. allow connections on 801.11a wireless cards only.

B. allow access to listed MAC addresses only.

C. maximum range and the access point given an obscure network name.

D. deny all wireless connections.

Answer:

http://www.twpass.com/twpass.com/exam.aspx?ecode=220-602&qno=697

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