ECOSMART TROUBLE SHOOTING GUIDE

MODELS ECO1 8-ECO27

THIS STEP BY STEP TROUBLE SHOOTING GUIDE IS DESIGNED FOR

THE INSTALLER IF ANY ISSUES ARISE WITH TANKLESS WATER

HEATER.

YOU CAN ALSO VIEW A TROUBLE SHOOTING VIDEO AT OUR WEB

SITE.

Step by Step Trouble Shooting Guide

This Guide is for Use by Qualified Electrical Professional

This Trouble Shooting Guide will take you through simple steps to determine any problems or issues with unit. This Guide takes you through a sequence of steps that MUST be followed. Skipping around might not determine the exact problem, therefore you MUST follow the sequence.

All Ecosmart units have a simple design and are very easy to check with the use of a MULTI CLAMP METER able to measure both Voltage and Amperage.

Below is a picture of an open view of an ECOSMART TANKLESS WATER

HEATER -3 chamber unit.

Follow the steps as described and write down the readings /results on the back pages so when contacting Technical Support you have the information in hand.

ECO 18 = 2 HEATING ELEMENT (2 CHAMBER HEAT EXCHANGER)

ECO 21-27 = 3 HEATING ELEMENT (3 CHAMBER HEAT EXCHANGER)

You can contact our Technical Support at 877-474-6473 Mon-Fri 8:00 am—5:00 pm. EST or visit our web site at www.ecosmartus.com Go to Customer Service and Select Tech Support Video to view this step by step manual in video form.

DISCONNECT ALL POWER TO UNIT BEFORE REMOVING

COVER.

STEP 1

ELECTRICAL CONNECTION

MODELS 21-24-27 ARE SUPPLIED WITH A 6 PRONE TERMINAL BLOCK

MARKED (L1 L1) (L2 L2) (L3 L3). MODEL 18 IS SUPPLIED WITH A

4 PRONE TERMINAL BLOCK MARKED (L1 L1) (L2 L2)

EACH ONE OF THE CONNECTION SETS MUST BE CONNECTED TO AN IN-

DEPENDENT DOUBLE POLE 40 AMP BREAKER. L1-L1 GOES TO ONE 40

AMP DOUBLE POLE BREAKER, L2-L2 GOES TO ANOTHER 40 AMP DOUBLE

POLE BREAKER AND L3-L3 TO ANOTHER 40 AMP DOUBLE POLE BREAKER.

YOU MUST ENSURE THE SET OF WIRES FROM EACH LEG ARE NOT

CROSSED AT THE BREAKERS OTHERWISE THE UNIT WILL NOT FUNCTION

AS DESIGNED. IN ORDER TO MAKE SURE THE WIRING IS CONNECTED

CORRECTLY PERFORM THE FOLLOWING TEST.

DISCONNECT ALL BREAKERS AT THE

SERVICE PANEL. ONCE ALL BREAK-

ERS HAVE BEEN DISCONNECTED

MEASURE THE VOLTAGE GOING TO

EACH ONE OF THE SETS (L1 L1) (L2

L2) (L3 L3 ) ALL SHOULD READ 0

VOLTAGE.

NOW– TURN ON 1 BREAKER, IT

DOES NOT MATTER WHICH ONE.

ONCE ONE BREAKER HAS BEEN

TURNED ON, USING YOUR VOLTME-

TER PLACE ONE PROBE ON L1 AND THE OTHER PROBE ON THE OTHER

L1, MEASURE ACROSS (L1-L1) YOU SHOULD GET A READING OF 208-

240V. DO THE SAME FOR (L2-L2) AND (L3-L3)

IF YOU MEASURE VOLTAGE ACROSS

ONE OF THE LEGS IN A SET AND

VOLTAGE IN ANOTHER LEG OF AN-

OTHER SET, THEN YOUR WIRES AT

THE BREAKERS ARE CROSSED AND

MUST BE CORRECTED. EXAMPLE–

L1-L1 READS NO VOLTAGE, BUT L1-

L2 GIVES YOU VOLTAGE READING,

THEN YOUR WIRES AT THE BREAK-

ERS ARE CROSSED AND MUST BE

FIXED.

PERFORM THIS VOLTAGE READING ON ALL LEGS OF TERMINAL BLOCK

BOTH AT THE BOTTOM AND TOP OF TERMINAL BLOCK TURNING ON 1

BREAKER AT A TIME.

IF POWER GOING TO THE UNIT IS NOT CORRECT, THE UNIT WILL NOT

OPERATE CORRECTLY, SO IT IS IMPORTANT TO PERFORM THIS TEST

FIRST, BEFORE PROCEEDING .

THE PROBLEM MIGHT NOT BE AT THE UNIT, BUT AT YOUR ELECTRICAL

PANEL , OR BREAKERS.

NOW THAT WE HAVE VERIFIED THAT THE ELECTRICAL CONNECTIONS

ARE CORRECT, LETS CONTINUE.

STEP 2

VERIFYING POWER TO ELECTRONIC BOARD

THE FOLLOWING STEP WILL VERIFY POWER IS GOING TO THE BOARD.

TURN OFF ALL POWER TO THE UNIT. REMOVE THE 4 SCREWS FROM THE

PLASTIC BOARD PROTECTOR AND REMOVE THE COVER.

TURN ON ALL BREAKERS. WHEN BREAKERS ARE TURNED ON THE LED

DISPLAY ON THE UNIT WILL TURN ON FOR A COUPLE OF SECONDS AND

THEN TURN OFF. THIS INDICATES THAT THERE IS POWER GOING TO THE

BOARD. THE LED DISPLAY WILL FROM THEN ON ONLY TURN ON AND

DISPLAY THE TEMPERATURE SETTING ON THE CONTROL WHEN HOT WA-

TER IS DEMANDED OR IN USE, OTHERWISE THE LED DISPLAY WILL RE-

MAIN OFF. IF THE BREAKERS ARE TURNED ON AFTER BEING DISCON-

NECTED AND NO LED DISPLAY LIGHT TURNS ON FOR A COUPLE OF SEC-

ONDS, THERE MIGHT BE A BURN FUSE OR OTHER ELECTRICAL PROBLEM

WITH THE BOARD. LET’S PROCEED TO TEST THE BOARD.

AT THE TOP OF THE ELECTRONIC BOARD THERE ARE A SET OF BLUE

TERMINAL BLOCKS. THESE ARE THE CONNECTIONS FROM THE UNIT TO

THE ELECTRICAL BOARD.

THERE IS ALSO AN IN LINE FUSE PROTECCION BEFORE THE BOARD. IF

THE FUSE IS BAD THE BOARD WILL HAVE NO POWER AND THEREFORE

THE UNIT WILL NOT OPERATE.

CHECK THE FUSE USING YOUR VOLT METER. PLACE ONE PROBE ON THE

FARTHEST LEFT TERMINAL BLOCK THAT HAS THE RED FUSE WIRE CON-

NECTION AND THE OTHER PROBE TO GROUND. YOU SHOULD GET A

VOLTAGE READING OF 110-120V, IF THERE IS NO READING THE FUSE

MUST BE REPLACED.

YOU CAN CONTINUE TO CHECK THE REST OF THE ELECTRICAL CONNEC-

TIONS GOING INTO THE BOARD, VERIFY THAT THERE IS VOLTAGE READ-

INGS ON ALL TERMINAL LINES COMING INTO THE BOARD. THIS IS DONE

BY PLACING ONE PROBE OF YOUR VOLT METER ON THE TERMINAL AND

THE OTHER TO GROUND. DO NOT MEASURE ACROSS FROM LINE TO LINE

OR YOU WILL SHORT CIRCUIT COMPONENTS ON THE BOARD. ALWAYS

USE OR CONNECT ONE PROBE TO THE TERMINAL AND THE OTHER MUST

BE GROUNDED.

FAILURE TO FOLLOW THESE PROCEDURES WILL DAMAGE BOARD, THIS

TYPE DAMAGE IS NOT COVERED UNDER THE LIMITED LIFETIME WAR-

RANTY. SO IF NOT SURE WHAT TO DO OR HOW TO DO, CONTACT OUR

TECH SUPPORT DEPT.

STEP 3

VERIFYING SAFETY THERMOSTATS

THE FOLLOWING STEP WILL VERIFY POWER IS GOING THROUGH THE

SAFETY THERMOSTATS.

IF A THERMOSTAT IS DAMAGED THE HEATING ELEMENT WILL NOT

FUNCTION OR HEAT UP.

TO VERIFY THE THERMOSTATS YOU NEED TO HAVE THE BREAKERS

TURNED ON. YOU WILL PERFORM THIS TEST WITH YOUR VOLT METER.

THIS TEST WILL VERIFY THAT ELECTRICAL POWER IS GOING TO THE

BOTTOM AND ACROSS THE THERMOSTAT.

USING YOUR VOLT METER YOU NEED TO PLACE ONE PROBE AT THE BOT-

TOM METAL PART OF THE THERMOSTAT AND THE OTHER PROBE NEEDS

TO BE GROUNDED.

THEN PERFORM THE SAME TEST ON THE TOP PART OF THE THERMO-

STAT.

ALL READING ON THIS TEST SHOULD BE IN THE 110-115V RANGE.

THIS TEST MUST BE PERFORMED ON ALL THERMOSTATS, ONE BY ONE.

AGAIN, YOU MEASURE CURRENT GOING INTO BOTTOM OF THERMOSTAT

TO GROUND AND THEN THE TOP PART OF SAME THERMOSTAT TO

GROUND TO ENSURE THE THERMOSTAT IS IN GOOD WORKING CONDI-

TION.

STEP 4-A

VERIFYING HEATING ELEMENTS

THE FOLLOWING STEP WILL VERIFY THE HEATING ELEMENTS ARE

WORKING CORRECTLY.

THE HEATING ELEMENTS WILL ONLY DRAW VOLTAGE WHEN HOT WATER

IS BEING USED AND ONLY THE VOLTAGE THAT IT NEEDS BASED ON

WHERE YOU HAVE YOUR DIGITAL TEMPERATURE SETTING.

WHEN HOT WATER IS DEMANDED THE ELEMENTS WILL INSTANTLY

DRAW VOLTAGE. THE HEATING ELEMENTS WORK IN SERIES WHICH

MEANS THAT THE FIRST ELEMENT LOCATED ON THE INLET SIDE OF THE

UNIT WILL BE THE FIRST ONE TO DRAW POWER, THEN THE MIDDLE ONE

AND FINALLY THE ONE ON THE OUTLET SIDE.

IN ORDER FOR THE SECOND ELEMENT TO DRAW POWER THE FIRST ELE-

MENT MUST BE DRAWING 100% CAPACITY. AND FOR THE THIRD TO

DRAW THE SECOND MUST BE DRAWING 100% CAPACITY.

THERE ARE TWO RED WIRES CONNECTED TO THE TOP OF THE ELEMENT.

IN ORDER TO CHECK IF THE ELEMENT IS WORKING YOU MUST TURN ON

A HOT WATER TAP. WE SUGGEST THAT YOU RUN THE TUB OR A SHOWER

AND SINK. THIS WAY ALL ELEMENTS WILL DRAW VOLTAGE AND CAN BE

CHECKED.

ONCE YOU HAVE WATER RUNNING THROUGH THE UNIT THE LED DIS-

PLAY WILL LIGHT UP AND DISPLAY THE TEMPERATURE SETTING ON THE

UNIT. USING YOUR VOLT METER-PLACE ONE PROBE ON ONE SCREW

AND THE OTHER PROBE ON THE OTHER SCREW LOCATED ON THE TOP

OF THE ELEMENT. CHECK WHAT VOLTAGE YOU ARE DRAWING. YOU

NEED TO START ON THE FIRST ELEMENT (FARTHEST RIGHT WHEN FAC-

ING UNIT) SINCE THE ELEMENTS ACTIVATE IN SERIES).

STEP 4-CONTINUED

WHEN MEASURING VOLTAGE ACROSSS THE TOP OF THE ELEMENTS YOU

WILL GET A VOLTAGE READING.

REMEMBER– YOU MUST HAVE WATER RUNNING IN ORDER FOR THE ELE-

MEMTS TO ACTIVATE AND DRAW POWER.

IF YOUR LED DISPLAY IS LID AND YOU HAVE WATER RUNNING THROUGH

THE UNIT AND HAVE 0 VOLTAGE READING WHEN MEASURING WITH

PROBES ON EACH SCREW -PERFORM THE SAME TEST, BUT THIS TIME

PLACING ONE PROBE ON ONE SCREW AND THE OTHER PROBE TO

GROUND. DO THE SAME ON THE OTHER SCREW. IF YOU ARE GETTING

VOLTAGE READINGS WHEN TESTING ON ONE SCREW TO GROUND BUT

NO VOLTAGE WHEN MEASURING FROM SCREW TO SCREW YOUR ELE-

MENT MIGHT BE BAD AND MUST BE REPLACED.

NOW– REMEMBER YOU MUST HAVE SEVERAL HOT WATER APPLICATIONS

RUNNING SUCH AS A TUB, SHOWER AND SINKS TO ENSURE THE UNIT

FORCES THE OTHER ELEMENTS TO DRAW POWER.

STEP 4-B

THIS TEST IS TO MEASURE AMPERAGE DRAW ON EACH ELEMENT. THIS

IS DONE BY USING THE CLAMP PORTION OF THE METER AND CLAMPING

AROUND THE RED WIRE THAT COMES FROM THE TOP OF THE BLACK

ROUND THERMOSTATS LOCATED ON THE SILVER PLATE TO THE HEAT-

ING ELEMENT.

WHILE WATER IS RUNNING GET THE AMPERAGE DRAW FOR EACH ELE-

MENT. AGAIN FROM RIGH TO LEFT SINCE ELEMENTS ACTIVATE IN SE-

RIES. THE FIRST ELEMENT WILL DRAW FULL AMPERAGE BEFORE THE

SECOND ELEMENT STARTS TO DRAW ANY AMPERAGE.

IT IS IMPORTANT TO FOLLOW THESE STEPS AND WRITE DOWN THE

READINGS/RESULTS.

THESE STEPS WILL ASSIST IN A QUICK RESOLUTION TO ANY ISSUES

YOU MIGHT HAVE WHEN CONTACTING OUR TECHNICAL SUPPORT

DEPARTMENT.

THE LAST PAGE IS DESIGNED TO DOCUMENT ALL READINGS

SHOULD YOU HAVE ANY QUESTIONS BEFORE , DURING OR AFTER IN-

STALLATION YOU CAN CONTACT OUR TECHNICAL SUPPORT DEPARTMENT

TOLL FREE AT 877-474-6473

Email: [email protected]

Or visit our web site at www.ecosmartus.com

and view a step by step video on trouble shooting.

HOW TO SET AND SELECT YOUR TEMPERATURE SETTING.

DIFFERENT THAN A STORAGE TANK TYPE WATER HEATER THAT YOU NOR-

MALLY SET THE THERMOSTAT TEMPERATURE BETWEEN 130°F-140°F, SO

YOU DO NOT RUN OUT OF HOT WATER TOO FAST WHICH CAN CAUSE

HOT WATER SCALDING AND FORCES YOU TO USE MORE WATER BY HAV-

ING TO MIX COLD WATER TO ATTAIN YOUR COMFORTABLE SHOWER OR

HOT WATER USAGE TEMPERATURE. THE ECOSMART GUARANTEES YOU

UNLIMITED HOT WATER AND THEREFORE IT IS NOT NECESSARY TO SET

IT AT A HIGH TEMPERATURE SETTING.

THE CONCEPT BEHIND THE DIGITAL MODULATING TECHNOLOGY IS TO

NOT ONLY SAVE ENERGY , BUT ALSO WATER AND HERE IS HOW TO DO

IT...

 U.S. DOE-Lowering the thermostat on your water heater by 10ºF can save you between 3%-5% in energy costs. Most households only require a water heater thermostat setting of 120ºF, or even 115ºF.

THIS STEP SHOULD BE PERFORMED BY THE PERSON IN THE HOUSEHOLD

WHO LIKES THE HOTTEST SHOWER.

ONCE THE UNIT HAS BEEN PROPERLY INSTALLED—SET THE THERMOSTAT

TO 115°F (TO CONVERT DISPLAY TO CELCIUS PUSH AND HOLD BUTTON

FOR 3 SECONDS).

RUN YOUR SHOWERHEAD USING JUST YOUR HOT WATER CONTROL HAN-

DLE. LET THE WATER RUN UNTIL YOU FEEL THE HOT WATER. IF THE TEM-

PERATURE IS TO WHERE YOU HAVE TO MIX OR USE YOUR COLD WATER

HANDLE TO ATTAIN A LOWER MORE COMFORTABLE TEMPERATURE THEN

YOUR SETTING ON THE UNIT CAN BE LOWERED.

BY SELECTING THE APPROPIATE TEMPERATURE SETTING ON YOUR TANK-

LESS WATER HEATER YOU WILL NOT ONLY HAVE GREATER ENERGY SAV-

ING, BUT ALSO WATER SAVINGS NOT TO MENTION THE SAFETY AS IT

PERTAINS TO HOT WATER SCALDING.

THIS STEP IS DONE AT THE TIME OF INSTALLATION. THERE IS NO NEED

TO MAKE ADJUSTMENTS DURING WINTER OR SUMMER MONTHS SINCE

OUR SELF MODULATING TECHNOLOGY RECOGNIZES INLET TEMPERATURE

CHANGES AND ADJUST ITSELF ELECTRONICALLY.

YOU JUST SET IT AND FORGET IT…

U.S. CONSUMER PRODUCT SAFETY COMMISSION -Each year, approximately 3,800 injuries and 34 deaths occur in the home due to scalding from excessively hot tap water. The majority of these accidents involve the elderly and children under the age of five. The U.S. Consumer Product

Safety Commission (CPSC) urges all users to lower their water heaters to

120 degrees Fahrenheit. In addition to preventing accidents, this decrease in temperature will conserve energy and save money.

Most adults will suffer third-degree burns if exposed to 150 degree water for two seconds. Burns will also occur with a six-second exposure to 140 degree water or with a thirty second exposure to 130 degree water. Even if the temperature is 120 degrees, a five minute exposure could result in third-degree burns.

VOLTAGE AT TERMINAL BLOCK

L3________ L3________ L2________ L2_________ L1________ L1________

VOLTAGE TO ELECTRONIC BOARD

RED______BLACK______YELLOW______BLACK______YELLOW______BLACK______YELLOW______

VOLTAGE AT THERMOSTATS

TOP__________ TOP____________ TOP___________

BOTTOM__________ BOTTOM__________ BOTTOM__________

VOLTAGE AT HEATING ELEMENTS

SCREW/SCREW___________ SCREW/SCREW____________ SCREW/SCREW_____________

AMPS _________ AMPS _________ AMPS _________