DK Digital | AS-120 | User guide | DK Digital AS-120 User guide

DK Digital AS-120 User guide
Telecommunication Systems Division
Digital Business Telephone Systems
Digital Single Line Telephone
User Guide
May 2000
Publication Information
Toshiba America Information Systems, Inc., Telecommunication
Systems Division, reserves the right, without prior notice, to revise this
information publication for any reason, including, but not limited to,
utilization of new advances in the state of technical arts or to simply
change the design of this document.
Further, Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, also reserves the right, without
prior notice, to make such changes in equipment design or components
as engineering or manufacturing methods may warrant.
DKA-UG-DKSLT-VB
4016166
Version B.1, May 2000 (DK424i and DK40i R4.3)
Version B, May 1999
Version A, September 1996
© Copyright 2000
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
All rights reserved. No part of this manual, covered by the copyrights
hereon, may be reproduced in any form or by any means—graphic,
electronic, or mechanical, including recording, taping, photocopying,
or information retrieval systems—without express written permission
of the publisher of this material.
Strata is a registered trademark of Toshiba Corporation.
Stratagy is a registered trademark of Toshiba America Information
Systems, Inc.
Trademarks, registered trademarks, and service marks are the property
of their respective owners.
Contents
Introduction
Organization ........................................................................................................................v
Conventions .......................................................................................................................vi
Chapter 1 – The Grand Tour
Buttons ................................................................................................................................2
LED Indicators ....................................................................................................................3
Volume Controls .................................................................................................................4
On-hook/Off-hook ..............................................................................................................4
Chapter 2 – Features
Before You Begin ...............................................................................................................5
Automatic Line Selection ................................................................................................5
Ringing Line Preference ..................................................................................................5
Incoming Call Ringing Patterns .......................................................................................6
Feature Codes ..................................................................................................................6
Quick Reference ..................................................................................................................7
Making an Internal Call ...................................................................................................7
Making an Outside Call ...................................................................................................7
Making an Outside Call Using ISDN ..............................................................................8
Answering Calls ...............................................................................................................8
Account Code Calls ............................................................................................................9
Forced Account Codes .....................................................................................................9
Emergency Override of Forced Account Code Dialing Requirements ...........................9
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Contents
Chapter 2 - Features
Verified Account Codes ................................................................................................10
Voluntary Account Codes ..............................................................................................10
Automatic Busy Redial (ABR) .........................................................................................11
Automatic Call Distribution (ACD) ..................................................................................12
Automatic Callback (ACB) ...............................................................................................13
Attendant Console Calling ................................................................................................14
Background Music (BGM) Over Telephone Speakers .....................................................15
Call Forward (CF) .............................................................................................................15
Call Forward—External .................................................................................................17
Call Park Orbits .................................................................................................................20
Call Pickup ........................................................................................................................22
Pick up Calls to a Group ................................................................................................23
Conference Calls ...............................................................................................................24
CO Line Queuing ..............................................................................................................26
Direct Inward System Access (DISA) ..............................................................................27
Door Phones ......................................................................................................................30
DTMF Tone Dialing with * and # ....................................................................................31
Hold ...................................................................................................................................31
Retrieve a Call on Hold .................................................................................................32
Retrieve a Call on Exclusive Hold .................................................................................32
Message Waiting ...............................................................................................................32
Set Message Waiting on Other Telephones ...................................................................34
Override Calls ...................................................................................................................35
Busy Override or Off-hook Call Announce ...................................................................35
Do Not Disturb (DND) Override ...................................................................................35
Executive Override ........................................................................................................35
Toll Restriction Override ...............................................................................................36
Paging Announcements ....................................................................................................36
Repeat Last Number Dialed ..............................................................................................37
Speed Dial .........................................................................................................................38
Timed Reminders ..............................................................................................................39
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Contents
Chapter 3 - Toshiba Voice Mail Systems
Chapter 3 – Toshiba Voice Mail Systems
Setting Call Forward .........................................................................................................41
Voice Mail Identification Code .....................................................................................41
Call Forward To Toshiba Voice Systems ......................................................................43
Voice Mail Message Retrieval ..........................................................................................43
Appendix A – Access Codes
CO Line Access Codes .....................................................................................................45
Paging Access Codes ........................................................................................................47
Speed Dial Access Codes ..................................................................................................48
Appendix B – Centrex Application
Flexible Directory Numbering ..........................................................................................49
Centrex Feature Buttons ...................................................................................................49
Ringing Repeat ..................................................................................................................50
Delayed Ringing ...............................................................................................................50
Index ......................................................................................................................................51
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iii
Contents
Chapter 3 - Toshiba Voice Mail Systems
iv
Strata DK Digital Single Line Telephone
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Introduction
This guide provides instructions for operating the DKT2001 Digital Single Line
Telephone (SLT) for Strata DK Systems. These systems include:
♦
DK14
♦
DK16e and DK16
♦
DK40i and DK40
♦
DK424i, DK424, and DK280 (Release 3.0 or higher)
Organization
This guide is divided as follows:
♦
Chapter 1 – The Grand Tour describes the buttons, LEDs and volume controls
of the DKT2001 telephone.
♦
Chapter 2 – Feature Operation provides descriptions and operating procedures
for all of the features available with DKT2001 telephones. A quick reference is
also included.
♦
Chapter 3 – Toshiba Voice Mail Integration explains how to set up your
telephone to forward calls to a Toshiba Voice Processing System and to retrieve
recorded messages left by callers.
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v
Introduction
Conventions
♦
Appendix A – Access Codes provides CO Line Access Codes, Paging Group
Codes, Feature Access Codes, and Speed Dial Access Codes.
♦
Appendix B – Centrex Application describes the Centrex features which may be
available with your Strata DK system.
Conventions
Some of the following conventions are omitted in our manuals when they are not used.
Conventions
Note
Important!
CAUTION!
WARNING!
P
[PDN]
[SDN]
[PhDN]
$ULDO%ROG
Courier
vi
Description
Elaborates specific items or references other information.
Within some tables, general notes apply to the entire table
and numbered notes apply to specific items.
Calls attention to important instructions or information.
Advises you that hardware, software applications, or
data could be damaged if the instructions are not
followed closely.
Alerts you when the given task could cause personal
injury or death.
Represents any Directory Number button, also known as an
extension or intercom number.
Represents any Primary Directory Number button (the
extension number for the telephone).
Represents any Secondary appearance of a PDN. A PDN
that appears on another telephone is considered an SDN.
Represents any Phantom Directory Number button (an
additional DN).
Represents telephone buttons.
Shows a computer keyboard entry or screen display.
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Introduction
Conventions
Conventions
Plus (+)
Tilde (~)
➤
➤
See Figure 10
Description
Shows a multiple PC keyboard or phone button entry.
Entries without spaces between them show a simultaneous
entry. Example: Esc+Enter. Entries with spaces between
them show a sequential entry. Example: # + 5.
Means “through.” Example: 350 ~ 640 Hz frequency range.
Denotes the step in a one-step procedure.
Denotes a procedure.
Grey words within the printed text denote cross-references.
In the electronic version of this document (Strata DK
Library CD-ROM or FYI Internet download), crossreferences appear in blue hypertext.
Action/Response Table
1. Actions you perform
appear in this column.
They can consist of
either a single step or
a series of numbered
steps.
Strata DK Digital Single Line Telephone
The immediate response to the action performed
appears in this column. Addtional notes and comments
are also included.
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vii
Introduction
Related Documents and Media
Related Documents and Media
Note
Some documents listed here may appear in different versions on the
CD-ROM, FYI, or in print. To find the most current version, check the
version/date in the Publication Information on the back of the document’s title
page.
The following documents and CD-ROMS can be used to reference further information
about the Strata DK systems.
♦
Strata DK Programming Manual
♦
Strata DK Installation & Maintenance Manual
♦
Strata DK Library CD-ROM
For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current
Strata DK documentation and enables you to view, print, and download current
publications.
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The Grand Tour
1
This chapter familiarizes you with the controls and indicators located on your Strata
DKT2001 Digital SLT.
Toshiba digital telephones incorporate state-of-the-art telecommunications technology
and provide a vast array of calling features. They are easy to operate and all features
are accessed with a feature button or a brief access code.
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1
The Grand Tour
Buttons
Buttons
Strata DKT2001 telephones come with six
fixed buttons (see Figure 1). The functions of
each of the buttons are described in Table 1.
Two of the buttons (/LQH and 0VJ) have
LEDs which indicate various line or call
states. See Table 2 for descriptions of the Line
LED indicators.
Figure 1
Table 1
Button
/LQH
&QI7UQ
+ROG
0VJ
9RO▲
9RO▼
2
Digital Single Line
Telephone (DKT2001)
Fixed Button Definitions
Definitions
Used to answer and place calls. This button is your [PDN]. It is not a CO line button.
Also used to program Voice Mail ID codes and Call Forwarding.
Used for conference and transfer calls (see “Call Park Orbits” on Page 20 and
“Conference Calls” on Page 24).
Used to hold internal or outside calls. Also used for Exclusive hold. See “Hold” on
Page 31.
The message button is used to call back the station or voice mail device that
activated the LED (see “Message Waiting” on Page 32).
Adjusts volume levels (“Volume Controls” on Page 4).
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The Grand Tour
LED Indicators
LED Indicators
The /LQH button has an LED that flashes at varying rates to indicate line or call status
(see Table 2). The 0VJ button’s LED indicates a message is waiting.
Table 2
LED Indicators
Your Station
Other Station
Use
Interval Rates
Line In Use (access outside line)
2 seconds on, 1/8 second off—
1/8 second ON/OFF
steady
Incoming Call (while ringing)
1 second on at 10 pulses/second—1
second OFF
one second ON/
OFF
Hold (outside line)
4 pulses/second for 1/8 second ON/
OFF
1/2 second
ON/OFF
Hold – Consultation (during
consultation/transfer to another
station)
10 pulses/second
steady
Hold – Exclusive (outside line)
10 pulses/second
steady
Hold – Recall (when held call recalls
your idle station)
1 second at 2 pulses/second, 1
second at 10 pulses/second
flashes
Hold – Exclusive Recall
1 second at 2 pulses/second, 1
second at 10 pulses/second
steady
Internal Call (while station ringing)
The Line LED flashes 10 pulses/
second—1 second OFF
Red flashing or
ringing
Conference
10 pulses/second
steady
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3
The Grand Tour
Volume Controls
Volume Controls
Your telephone has 9RO ▲/9RO ▼ buttons to increase and decrease ring tone and
handset volume levels.
You must hold down either button for at least 1/8 second for any volume change to
occur. If you continually hold down either button, the volume continually changes
about every half second until the level limit is reached. You hear ring tone as long as
you press a Volume button when your telephone is idle.
The method for changing feature volume varies. Some features can be adjusted using
only the 9RO ▲/9RO ▼and others require additional buttons (see Table 3).
Using only Vol ▲/Vol ▼
Table 3
Feature
Ring Tone
Volume
Handset
Receiver
Phone Status
Comments
On-hook, Idle
Use to adjust the volume of your incoming calls.
Off-hook
After a call is terminated and the handset is on-hook, the
volume level returns to the “original” level for the next call.
This “original” level can be adjusted to higher/lower in system
programming.
On-hook/Off-hook
Some procedures in this user guide instruct you to perform a step while “on-hook” or
“off-hook.” These terms refer to the position of the handset. “Off-hook” indicates that
the handset should be lifted off of the telephone cradle. “On-hook” indicates that the
handset should remain in the cradle and should not be lifted.
4
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2
Features
This chapter explains how to use the features on your DKT2001 telephone. There is a
Quick Reference section for basic telephone use, followed by the features in
alphabetical order.
Before You Begin
If you are a new user of the Strata DKT2001 telephone, you need to find out if your
telephone has been set up for Automatic Line Selection and Ringing Line Preference.
Automatic Line Selection
You have Automatic Line Selection, if you hear dial tone and the Line LED lights
steady.
➤ Lift the handset.
You do not have Automatic Line Selection, if you hear silence.
➤ Lift the handset and press /LQH before dialing.
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5
Features
Before You Begin
Ringing Line Preference
You have Ringing Line Preference, if you can answer a line ringing your station by
lifting the handset. You do not have Ringing Line Preference, if you have to press
/LQH to answer the ringing call. Ringing Line Preference is enabled in system
programming.
Incoming Call Ringing Patterns
Your telephone ringing pattern is set in system programming.
Some systems may use the internal call ring pattern—one second ON, three seconds
OFF—for incoming outside calls.
A distinct outside call ring pattern—0.4 seconds ON, 0.2 seconds OFF, 0.4 seconds
ON, three seconds OFF—is available.
Feature Codes
Your telephone may not have all of the features mentioned in this guide. The
Appendix lists all of the feature codes that can be programmed for your telephone
system. See your System Administrator to find out which features and codes apply to
your telephone.
Some CO line features, such as conferencing, Centrex, or behind PBX operation
require “flashing the CO line,” to dial Centrex/PBX feature access code or extension
numbers.
➤ To flash a CO line
1. Access a CO line.
2. Press&QI7UQ +
.
You hear Centrex or PBX dial tone.
3. You can now dial a
Centrex or PBX
feature access code or
extension number.
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Features
Quick Reference
Quick Reference
Making an Internal Call
1. Lift the handset
You hear internal dial tone.
...or lift the handset
and press /LQH.
2. Dial the desired
station number.
Making an Outside Call
1. Lift the handset
You hear internal dial tone.
...or lift the handset
and press /LQH.
2. Enter a CO line
number access code.
See Table 4 on Page 46.
You hear dial tone after entering the access code.
3. Dial the desired
telephone number.
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Features
Quick Reference
Making an Outside Call Using ISDN
If your Strata DK telephone system has Integrated Services Digital Networking
(ISDN) features, you can make calls using this advanced service. See your System
Administrator regarding your system’s capabilities.
1. Lift the handset
You hear internal dial tone.
...or lift the handset
and press /LQH.
2. Enter a CO line
number access code.
See Table 4 on Page 46. You hear dial tone after
entering the access code.
3. Enter the desired
telephone number.
Your call rings through to the destination.
4. If you need to dial a
subaddress (usually
required for calling
station equipment at a
location requiring
extra dialed digits),
then, proceed to Step
5.
5. Wait for the system to
connect you.
The default waiting period is four seconds; however,
your system may be set differently.
Answering Calls
➤ When your telephone
rings, lift the handset
and speak
...or lift the handset
and press /LQH.
8
The internal ring pattern is one second ON, three
seconds OFF—for incoming outside calls.
You are connected to the calling party. The Line LED
remains ON.
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Features
Account Code Calls
Account Code Calls
Account Codes are used for a variety of reasons, including billing, call tracking, and
line restriction applications. The system records the Account Codes and can print the
codes and other call details on a Station Message Detail Recording (SMDR) report.
Forced Account Codes
Some applications may require that you enter an Account Code, called a Forced
Account Code, before dialing a telephone number. Forced Account Codes can be
recorded for outgoing calls only.
You hear dial tone.
1. Lift the handset
...or lift the handset
and press /LQH.
2. Dial a CO line
number access code.
See Table 4 on Page 46. The CO line accessed must be
set to require a Forced Account Code in system
programming.
3. Enter the Forced
Account Code.
You hear dial tone after you press the last digit of a
valid account code or busy tone after you press the last
digit of an invalid code (if your system verifies
account codes.)
4. Dial the telephone
number.
Emergency Override of Forced Account Code Dialing
Requirements
Forced Account Code requirements can be bypassed by up to three emergency
numbers, including 911. See your system administrator for these numbers:
1)
911
2)
Strata DK Digital Single Line Telephone
3)
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9
Features
Account Code Calls
Verified Account Codes
Some Strata DK systems verify the numbers entered when you enter Forced or
Voluntary Account Codes. These are called Verified Account Codes.
Voluntary Account Codes
Voluntary Account Codes are optional and can be entered anytime after accessing a
CO line or during a call.
An exception is a Voluntary Account Code which is required to change the Toll
Restriction classification of your station. The code gives you access to telephone
numbers outside your usual dialing area and must be entered prior to dialing the
telephone number. As an example, if your station is restricted to local area calls, you
can make out-of-state calls by using a Voluntary Account Code set in system
programming.
If the system is set for Verified Account Codes, you must enter specific codes when
entering the Voluntary Account Code(s) or the code is not validated for the SMDR call
report.
➤ To record a voluntary account code
1. After accessing a CO
line or talking on a
line, press &QI7UQ.
You hear dial tone and the CO line is on Hold.
2. Dial.
3. Enter the Voluntary
Account Code.
Voluntary Account Codes must be entered during the
call. Dial tone stops after the first telephone number
digit is dialed.
4. Dial a telephone
number if you entered
the code after
accessing the CO line
...or resume talking or
hang up if you entered
the code after the call.
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Features
Automatic Busy Redial (ABR)
Automatic Busy Redial (ABR)
After reaching a busy outside number, you can activate ABR so that the Strata DK
system automatically redials the number at regular intervals. If the system redials an
outside number that is still busy, ABR resets and tries again. This feature may not be
enabled on some (or all) lines in your system—depending on the telephone line type
connected. It also may not be enabled for your station.
ABR is not attempted while your station is busy, but continues to time-out.
1. When you reach a
busy number, press
&QI7UQ + .
2. Hang up.
3. The system redials,
up to 15 times, every
30 or 60 seconds
(depending on system
programming).
4. Your telephone
receives ring tone,
when ABR dials the
number and it is
available.
5. Lift the handset and
wait for the party to
answer.
You hear confirmation tone.
The Line LED flashes.
If you do not pick up the handset within 30 seconds
after a connection is made, you hear a muted ring for
another 30 seconds, then the call disconnects.
➤ To cancel ABR
1. Lift the handset
You hear internal dial tone.
...or lift the handset
and press /LQH.
2. When you reach a
busy number, press
.
Strata DK Digital Single Line Telephone
You hear confirmation tone.
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11
Features
Automatic Call Distribution (ACD)
Automatic Call Distribution (ACD)
Your DKT2001 telephone must be programmed for ACD in order for ACD features to
work. If you are an ACD agent or supervisor, please refer to the Strata DK ACD Agent
and ACD Supervisor’s Guide(s) for detailed feature instruction.
➤ To receive ACD calls
➤ Lift the handset
You are connected to your ACD call.
...or lift the handset
and press /LQH.
➤ To access other ACD features
1. Lift the handset
You hear internal dial tone.
...or lift the handset
and press /LQH.
2. Enter the appropriate
access code sequence:
ACD Call Pickup
&QI7UQ
ACD Help
;;;;
Log In/Out (XXXX = Agent ID code)
&QI7UQ<<
Transfer to ACD Group (YY = ACD Group 01~16 on
large systems, 01~08 on small systems)
Unavailable
&QI7UQ
Work Unit
Note If you receive a fast busy, verify your Agent ID
number or see your System Administrator.
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Features
Automatic Callback (ACB)
Automatic Callback (ACB)
After reaching a busy or the Do Not Disturb (
DND) mode, you can set ACB to have the system call you back when the called
station is no longer busy or in the DND mode. ACB does not apply to outside calls.
1. After reaching a busy
station, press .
You hear busy tone, followed by dial tone (two secs.),
then busy tone.
2. Hang up.
You can make other calls while waiting for the called
station to become available.
3. /LQH rings at a fast
rate when the called
station becomes idle.
4. Answer within three
rings to prevent the
callback from being
cancelled.
You hear a single tone, as if making a regular internal
call. If you used Tone Signaling instead of Voice First
Signaling, you hear repetitive ringing.
If you hear busy tone after answering, it means the
called party has already received or originated another
call. Your request is not cancelled. You will be called
again when the station becomes idle.
5. If you were
attempting to make an
outside call and did
not use LCR, redial
the telephone number.
If the original call was made using LCR, the telephone
number is automatically dialed.
➤ To cancel ACB (to busy or DND station)
1. Lift the handset
You hear internal dial tone.
...or lift the handset
and press /LQH.
2. Press.
3. Hang up.
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13
Features
Attendant Console Calling
Attendant Console Calling
Up to four attendant consoles can be installed per system. There can be up to three
ways to call the attendant console, depending upon system programming.
➤ To call any attendant console
1. Lift the handset
You hear internal dial tone.
...or lift the handset
and press /LQH.
2. Press.
The call rings the Attendant Console’s button. These
calls rotate between the consoles if more than one
console is installed.
➤ To call a particular console
1. Lift the handset
You hear internal dial tone.
...or lift the handset
and press /LQH.
2. Enter the console’s
Directory Number
[DN] ______.
The call rings the console’s [PDN] button. Your
System Administrator can provide the Attendant
Console(s) internal number(s).
➤ To make an emergency call to a console
1. Lift the handset
You hear internal dial tone.
...or lift the handset
and press /LQH.
2. Press.
14
The In-EMGR LED flashes on all consoles.
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Features
Background Music (BGM) Over Telephone Speakers
Background Music (BGM) Over Telephone
Speakers
BGM over external speakers is controlled by the System Administrator. If BGM is
enabled, you can turn it ON/OFF for your individual station speaker.
➤ To enable/cancel BGM on your telephone speaker
1. Lift the handset
You hear internal dial tone.
...or lift the handset
and press /LQH.
2. Press(ON)
...or (OFF).
Confirmation tone is heard. BGM stops playing if the
telephone rings or is paged.
Call Forward (CF)
You can set your station to CF to another station or voice mail for a variety of
conditions, described in Step 2.
1. Lift the handset
You hear internal dial tone.
...or lift the handset
and press /LQH.
2. Enter a CF access
code:
You hear confirmation tone.
-All Calls
Forwards all calls immediately; your telephone does
not ring.
-Busy
Forwards calls immediately when your telephone is
busy or in DND mode.
-No Answer
Forwards calls to another station if you do not answer
within a certain time (that you designate). Not
available from a rotary telephone.
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15
Features
Call Forward (CF)
-Busy/No
Answer
Forwards calls immediately to another station
whenever you are busy on another call. Calls also
forward if you do not answer within a certain time
(that you designate). Not available from a rotary
telephone.
3. Enter the Call
Forward destination
number.
Confirmation tone is heard.
4. If setting CF-No
Answer or CF-Busy/
No Answer, press ,
enter the time in
seconds, then press.
You can enter the amount of time that your telephone
rings before it forwards (08~60 seconds). Always enter
two digits. If you do not wish to change the ring time,
press then to make the ring time the same as the
last setting.
If you are unable to dial DTMF tones by pressing and, see your System Administrator.
You hear a confirmation tone after pressing and
again after pressing.
5. Hang up.
Notes
●
●
You can continue using your phone in the usual
manner while Call Forward is in effect.
If Call Forward is set:
●
●
●
●
16
CO lines that ring your station exclusively will
forward—CO lines that ring more than one
station will not forward. (Release 3.2 or higher
will allow more than one station to ring and
follow the call forwarding.)
CO line calls transferred to your station will
forward.
Internal calls will forward.
Call Forward has priority over the hunt feature
set in system programming.
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Features
Call Forward (CF)
➤ To cancel Call Forward
1. Lift the handset
You hear internal dial tone.
...or lift the handset
and press /LQH.
2. Press.
3. Hang up.
You hear confirmation tone again.
Call Forward—External
This feature enables you to forward new, incoming calls to a number outside of the
system.
Call Forward-External does not forward internal calls or calls transferred to your
telephone. The only calls that it forwards are incoming Direct-In-Dial (DID) calls and
calls over CO lines dedicated to ring your station.
However, any of the other Call Forward modes can be set simultaneously with Call
Forward-External. Other Call Forward modes will be active for internal and
transferred calls.
1. Store the number that
calls will be
forwarded to at
Station Speed Dial
location 49 (RCTUA,
B, C/D, B1CAU,
B2CAU/B2CBU,
B3CAU/B3CBU
processors), or
location 139
(RCTUE/F,
B5CAU/B5CBU
processors).
Strata DK Digital Single Line Telephone
Important!
Only perform Step 1 the first time Call
Forward-External is set or when you
change the destination. It is not
necessary to store the destination each
time; it remains in system memory.
The Call Forward destination can be a telephone
number over a CO line, a station over a Tie line, or a
station within your Strata DK system.
Follow the procedures for “Speed Dial” on Page 38 to
store the destination number.
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17
Features
Call Forward (CF)
Use the Speed Dial storage codes detailed on See Page
48. When forwarding to an outside destination include
the CO Line (or CO Line group) access code before
the telephone number.
Example: 8015833700, where
801 = CO Line access code
5833700 = Telephone number
Important!
See Table 4 on Page 46 for CO Line/
Line Group access codes. The LCR
access code “9” cannot be used.
2. Lift the handset
...or lift the handset
and press /LQH.
3. Press.
4. Hang up.
Incoming calls will forward to the destination stored at
Station Speed Dial Location 49.
➤ To cancel Call Forward-External
1. Lift the handset
...or lift the handset
and press /LQH.
2. Press.
Remote Call Forward—External Destination Change
If Call Forward-External mode is set at your station, you can change the forwarding
destination from a telephone outside of the system.
The destination is normally an external Public Telephone Network Number, but it can
also be an internal Directory Number.
18
Strata DK Digital Single Line Telephone
5/00
Features
Call Forward (CF)
➤ To change the destination number
1. Call into the Strata
DK system over a CO
line programmed for
the DISA feature.
You hear ring back tone signal, then internal dial tone
for 10 seconds. Try again if you hear busy tone.
Note See the System Administrator for DISA
telephone numbers.
2. After you hear dial
tone, press,
then enter a [PDN].
You hear a confirmation tone.
If a number is not dialed, the system automatically
causes the DISA CO line to ring at telephones as a
normal incoming call. Then, if the call is not answered
within 15 seconds after the ringing starts, it
disconnects.
3. Enter the Remote Call
Forward-External
security code.
You hear a confirmation tone. See the System
Administrator for the access code.
4. Enter the new
destination number.
You can enter an
internal [PDN], or a
CO or Tie line access
code + an external
telephone number.
With some systems,
you can dial a line
group code instead of
a CO line number
access code (see
Table 4 on Page 46).
You cannot enter the
LCR access code Strata DK Digital Single Line Telephone
5/00
19
Features
Call Park Orbits
Important! Do not press
, since that ends the
procedure (see Step
5). Instead, use when entering a CO
line access code.
5. Press.
You hear a confirmation tone.
Call Park Orbits
The Call Park feature enables you to hold a call temporarily in an orbit (the area where
the call is held). Anyone can retrieve the call from the orbit using the same or a
different station. There are 20 General Park Orbits for the system and 1 Personal Park
Orbit for each station.
Once you have parked a call in an orbit, you can:
♦
Hang up and retrieve the parked call at a later time
♦
Originate another call
♦
Access a voice paging device to announce the parked call for pickup from another
station
➤ To park a call
1. While on a call, press
&QI7UQ.
You hear dial tone.
2. Press.
3. Enter a General Orbit
Number (a)
or [PDN].
20
You hear a one second confirmation tone. The call is
parked at the orbit or to an assigned [PDN]. If an orbit
number is busy, repeat Steps 1~3 with another orbit
number.
Strata DK Digital Single Line Telephone
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Features
Call Park Orbits
4. Hang up.
Once the call is parked, you can make or receive other
calls.
Notes
●
●
If the parked call is not retrieved within a specified
time, the call rings back to your phone.
If your phone is busy when the parked call recalls,
you hear two tones of two short beeps, three
seconds apart. You can place the new call on hold
and answer the parked recall or end the second call
and answer the parked recall by hanging up. The
parked call remains camped onto your phone until
you respond.
➤ To retrieve a parked call from any station
1. Lift the handset
You hear dial tone.
...or lift the handset
and press /LQH.
2. Press and enter
the Orbit Number that
you used to park the
call.
You are reconnected to the parked call.
➤ To park a call and page another station
1. While on a call, press
&RQI7UQ + .
2. Enter the General
Orbit Number
(a) or
[PDN].
Strata DK Digital Single Line Telephone
The original call is now parked in the specified Orbit
Number or [PDN]. After you enter an Orbit Number, a
short burst of dial tone prompts you to enter the Page
access code.
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21
Features
Call Pickup
3. Enter a Page Group or
Zone access code (see
Tables 5 and 6 on
Page 47).
4. Make your
announcement and
include the Orbit
Number.
5. Hang up to free the
paging device.
If the parked call is not retrieved within a specified
time, the call rings back to your phone.
Call Pickup
You can pick up a call that is ringing another station, a call placed on hold at another
station, and other types of calls with the Call Pickup feature.
1. Lift the handset
...or lift the handset
and press /LQH.
2.
Press .
3. Press a Call Pickup
code:
22
This begins the call pickup sequence.
You are connected to the caller.
+ ;;;
(XXX=[PDN]/
[PhDN]
Pick up a call ringing or on hold at a specific Primary
or Phantom Directory Number [PDN] or [PhDN]
(Release 3.1 and above).
Pick up a telephone group page, internal call, or door
phone call ringing a station.
~ Pick up an external page.
Pick up a ringing CO line.
~
Pick up a CO line on hold (Lines 1~200).
Strata DK Digital Single Line Telephone
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Features
Call Pickup
Pick up Calls to a Group
Stations may be assigned in system programming to Pickup Groups. As many as 20
groups can be created to enable you to easily pick up incoming (new or transferred) or
internal calls that are ringing stations in your group or in other groups. You can belong
to more than one group. See the System Administrator for group assignments.
➤ To pick up a call that is ringing in your pickup group(s)
1. Lift the handset
...or lift the handset
and press /LQH.
2.
Press .
You are connected to the caller.
➤ To pick up a call that is ringing in another group
1. Lift the handset
You hear dial tone.
...or lift the handset
and press /LQH.
2. Enter + the group
pickup access code
(~).
You are connected to the call after dialing the group
access code. If the called station belongs to more than
one group, any of the Group Pickup codes associated
with those groups will pick up the call.
Note These group pickup access codes can be entered
into a speed dial location for easier access.
Strata DK Digital Single Line Telephone
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23
Features
Conference Calls
Conference Calls
Strata DK enables you to participate in a variety of conference calls:
♦
Up to four stations (including your own) may be conferenced on internal lines.
♦
Up to three stations (including your own) may be conferenced with one CO line.
♦
Up to two stations (including your own) may be conferenced with two CO lines.
Step 1: Make a Conference Call or Tandem Two CO Lines
1. While on either an
external call or
internal call, press
&QI7UQ.
You hear internal dial tone and the call is placed on
hold. You will not hear the held party again until Step
4.
2. If you want to add an
outside line, dial the
CO line access code.
See Table 4 on Page 46 for CO line access codes.
You hear dial tone when the line is accessed. (Up to
two CO lines can be conferenced.)
3. Dial the telephone
number that you want
to add to the call
...or dial the internal
station number.
4. If you hear a single
tone, voice announce
the call and ask the
party to pick up
On internal calls, the new party must pick up the
handset or press a [PDN] to participate in a conference
call.
...or, if you hear
ringing, announce the
call once the party
answers
24
Strata DK Digital Single Line Telephone
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Features
Conference Calls
...or, if the called
station is busy, you
can press the /LQH
button to return to the
existing call.
5. If you are ringing an
internal party, press
&RQI7UQ after the
party answers
Note
If a called external number is busy, you must
hang up and re-initiate the call.
All parties are conferenced.
...or if you are ringing
an outside line, you
can press &RQI7UQ
before or after the
party answers.
6. If only your telephone
is connected with two
parties on external
CO lines, you can exit
the conference by
pressing &RQI7UQ
again before you hang
up.
If you exit the conference call, your Line LED
continues to flash. Your station appears busy to other
callers. The external lines remain connected.
Step 2: (Optional) Add More Callers to a Conference or Tandem
Call
➤ For Conference calls:
repeat Substeps 1~3
of Step 1: “Make a
Conference Call or
Tandem Two CO
Lines” to add another
party to the
conference.
Strata DK Digital Single Line Telephone
If one of the stations hangs up on a two-station/two CO
line conference call, the remaining station maintains
the conference.
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25
Features
CO Line Queuing
...or for Tandem calls:
press &QI7UQ and
hang up.
If only your telephone is connected with two parties on
external CO lines, you can exit the call to allow the
two external parties to continue talking.
If you exit the conference call, the Line LED continues
to flash. Your station appears busy to other callers.
CO Line Queuing
If all outgoing CO lines are busy, the CO Line Queuing feature will ring your
telephone when one is available.
1. If you hear busy tone
after dialing a CO line
access code, press .
Busy tone stops, followed by dial tone (two secs.),
then busy tone resumes.
2. Hang up. (You can
make other calls
while waiting for a
line to become
available.)
3. Your telephone rings
at a fast rate when a
CO line becomes idle.
26
4. Answer within three
rings to prevent the
callback from being
cancelled.
You hear CO dial tone. (If you hear busy tone, it means
the line has already been seized or has received an
incoming call. Your request is not cancelled. You will
be called again the next time a line becomes idle.)
5. Dial the desired
telephone number.
If the original call was made using LCR (dial ), the
system automatically dials the number.
Strata DK Digital Single Line Telephone
5/00
Features
Direct Inward System Access (DISA)
➤ To cancel CO Line Queuing
➤ Lift the handset and
press Confirmation tone is heard.
...or press /LQH +
.
Direct Inward System Access (DISA)
Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones
(push-button dialing) can call in on CO lines programmed for DISA and dial stations
or outgoing CO lines without going through an attendant or operator.
1. From outside the
system, call the DISA
CO line phone
number:___-______.
See the System
Administrator for this
number.
2. Listen for the
repetitive ringback
tone signal, followed
by dial tone.
Try again if you hear
busy tone.
Strata DK Digital Single Line Telephone
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27
Features
Direct Inward System Access (DISA)
3. During the 10 secs. of
dial tone, make your
call.
If a number is not dialed, the system automatically
causes the DISA CO line to ring at telephones as a
normal incoming call. Then, if the call is not answered
within 15 seconds after the ringing starts it
disconnects.
To call another station after completing a DISA station
call, the internal party must transfer you. Station
Paging and System Paging cannot be made on DISA
calls.
4. If you hear busy tone,
press .
If the call is not answered after 6 rings or 24 seconds,
whichever occurs first, you hear busy tone.
5. When you hear dial
tone, call again.
➤ To make an outgoing call with DISA
1. From outside the
system, call the DISA
CO line telephone
number:___-_____.
See the System
Administrator for this
number.
2. Listen for repetitive
ringback tone, then
listen for dial tone.
Try again if you hear
busy tone.
The dial tone is present for 10 seconds to allow direct
dialing of a station internal number or CO line access
code. If a number is not dialed, the system
automatically causes the DISA CO line to ring at
telephones as a normal incoming call. Then, if the call
is not answered within 15 seconds after the ringing
starts, it disconnects.
3. Dial a CO line
number or line group
access code. See
Table 4 on Page 46.
28
Strata DK Digital Single Line Telephone
5/00
Features
Direct Inward System Access (DISA)
4. If a DISA security
code is required (see
the System
Administrator), dial
the code and listen for
CO dial tone.
...or if a DISA
security code is not
required, you hear
CO dial tone.
If the correct code is not entered, the call is
disconnected.
A timer tone plays (approximately four mins.) that
both parties hear after the call was made.
5. Press to reset the
timer four more
minutes; otherwise,
the call disconnects
approximately one
min. after the tone.
6. Dial a telephone
number.
Strata DK Digital Single Line Telephone
5/00
29
Features
Door Phones
Door Phones
You can call a door phone and monitor the immediate area surrounding the door
phone.
➤ To call/monitor a door phone
1. Lift the handset
You hear dial tone.
...or lift the handset
and press /LQH.
2. Dial the door number:
Door Phone ID
1A
1B
1C
2A
2B
2C
3A
3B
3C
4A
4B
4C
Location
➤ To pick up a door phone call that is ringing another station
1. When you hear a door
phone call, lift the
handset
Door phone calls ring from one to five times,
depending on system programming.
...or lift the handset
and press /LQH.
2. Press.
30
Strata DK Digital Single Line Telephone
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Features
DTMF Tone Dialing with * and #
DTMF Tone Dialing with * and #
You may have to send * and DTMF tones to some devices or services, such as a
voice mail device or computer output service. See your System Administrator to find
out whether the * button on your telephone has been programmed for DTMF tones or
as a Speed Dial button.
➤ While on an outside
call, press *, then .
You can now output * and , DTMF tones, and digits
~ for the duration of the call. This procedure must
be repeated on each call where you require such
output.
Hold
With the /LQH button, you can place a call on hold or exclusive hold for retrieval at a
later time.
Note
The &RQI7UQ button also places calls on hold (see “Conference Calls” on
Page 24) and the feature “Call Park Orbits” on Page 20).
➤ While on a call, press
+ROGonce to hold
internal or outside
calls
...or press twice to
enable Exclusive
Hold. The Line LED
flashes at the
exclusive hold rate.
Strata DK Digital Single Line Telephone
The Line LED flashes at the internal hold rate.
Note Exclusive Hold enables you to place a call on
hold so that only you or somebody using a Call
Pickup code at another station can retrieve it.
5/00
31
Features
Message Waiting
Retrieve a Call on Hold
➤ Press /LQH again.
If a call is not retrieved by a certain time (set in system
programming), it recalls back to your phone. You hear
repeated recall tone (or if you are on the phone, you
hear recall tone twice).
If the held party hangs up, the call is released and the
CO provides a hold-release signal.
Retrieve a Call on Exclusive Hold
➤ Press /LQH again.
If a call is not retrieved by a certain time (set in system
programming), it recalls back to your phone. You hear
repeated recall tone (or if you are on the phone, you
hear recall tone twice).
If the held party hangs up, the call is released and the
CO provides a hold-release signal.
Message Waiting
If your station is idle or busy on a call while another station tries to contact you, the
calling station can turn on the message waiting LED on your telephone. Your Message
Waiting lamp flashes when there is a message.
When you respond by pressing 0VJ, you will either hear a voice message or your
phone will dial the telephone which set a callback message. Voice mail devices and
stations can leave message waiting indications.
Up to four Message Waiting indications can be left at a station at one time. One of the
indications is for the Message Center.
32
Strata DK Digital Single Line Telephone
5/00
Features
Message Waiting
➤ To answer a Message Waiting light
1. Lift the handset and
press 0VJ.
...or lift the handset
and press /LQH +
.
2. If your telephone calls
a busy station or there
is no answer, hang up
and try later.
...or you can bypass
this message and
listen to the next
message by going onhook and repeating
Steps 1 and 2.
You hear dial tone after lifting the handset.
Your phone rings the device that set the indication. If
there is no answer, hang up and try later. (The LED
continues to flash.)
The LED continues to flash.
This feature is available for DK14, DK16e, DK16,
DK40i, DK40, DK280 Release 3.1 and higher, DK424
Release 1 and DK424i.
3. After receiving the
message, hang up.
If the Message Waiting
lamp continues to flash,
you have more messages.
➤ Repeat Steps 1~3 to
retrieve them.
➤ To cancel the Message Waiting light
1. Lift the handset
You hear dial tone.
...or lift the handset
and press /LQH.
2. Press
Strata DK Digital Single Line Telephone
The Message Waiting indication is cancelled.
5/00
33
Features
Message Waiting
Set Message Waiting on Other Telephones
After reaching a busy or unanswered telephone equipped with a Message Waiting
indicator, you can set a Message Waiting indication on the called telephone. A
flashing lamp or LED at the called telephone indicates a call is waiting. The station
user can press the button with the flashing LED or enter to call you back.
3. If a called telephone
station is busy or does
not answer, press
0VJ
...or press .
A Message Waiting light is set at the station. If you are
calling a standard telephone, the telephone must have a
message waiting light. All Toshiba digital or electronic
telephones, as well as the DKT2001 telephones, have
Message Waiting lights.
4. Hang up.
➤ To cancel the Message Waiting indication on another telephone
1. Lift the handset
You hear dial tone.
...or lift the handset
and press /LQH.
2. Dial the station.
3. Press 0VJ twice
...or press +
;;;.
(;;; = station
number with the
message light.)
34
You hear busy tone if the called station is busy, or you
hear repetitive ringing or a single tone if the called
station is idle.
The Message Waiting indication on the station is
turned OFF.
Strata DK Digital Single Line Telephone
5/00
Features
Override Calls
Override Calls
Busy Override enables you to send a tone to a busy station to indicate that a call is
waiting. Any station can initiate Busy Override. Off-hook Call Announce is another
way to contact a busy station; it lets you speak to a digital telephone user who is offhook.
Do Not Disturb (DND) Override lets you send a tone to an idle station in the DND
mode to indicate that a call is coming in. Executive Override enables you to enter a
conversation. Executive Override and DND Override must be enabled in system
programming to function.
Busy Override or Off-hook Call Announce
➤ After reaching a busy
station, press ...or to OCA, dial or .
The busy station receives a tone signal, indicating a
waiting call.
If the busy station has the Off-hook Call Announce
(OCA) feature, then you can immediately talk to the
called party.
Do Not Disturb (DND) Override
➤ After reaching a
station in DND mode,
press .
The DND station receives a fast, busy tone signal,
indicating that a call is coming in.
Note Your station must be programmed for this
feature.
Executive Override
➤ After reaching a busy
station, press .
You can now enter the conversation. An optional tone
signal can be heard by the called parties prior to your
entrance.
Note Your station must be programmed for this
feature.
Strata DK Digital Single Line Telephone
5/00
35
Features
Paging Announcements
Toll Restriction Override
Stations can be individually restricted from making toll calls. Each station can be
allowed or denied specific area and office codes, long distance information calls,
international calls and/or operator-assisted calls.
You can completely override Toll Restriction at selected stations or you can change
the station’s Toll Restriction class. The station resumes its normal class at the
conclusion of the call.
1. Access a CO line.
You hear dial tone and the LED flashes at the in-use
rate.
2. Press &QI7UQ +.
You no longer hear dial tone.
3. Enter the Toll
Restriction Override
Code (four digits).
You hear dial tone. For security reasons, the override
codes are only available on a selected basis. See your
System Administrator.
4. Dial a telephone
number.
Paging Announcements
You can make page announcements to digital and electronic telephone speakers and
external speakers. Telephones are assigned to specific page groups in system
programming. A page can be sent to external speakers (all zones), if enabled in system
programming.
1. Lift the handset
You hear dial tone.
...or lift the handset
and press /LQH.
2. Enter a page access
code.
36
See Table 5 on Page 47.
Strata DK Digital Single Line Telephone
5/00
Features
Repeat Last Number Dialed
3. Make your
announcement in a
normal voice level
and then repeat the
announcement.
4. Hang up when you
have completed your
announcement.
Repeat Last Number Dialed
This feature enables you to easily redial the last number called.
See your System Administrator if this feature doesn’t work. The button on your
telephone may have been programmed for DTMF tones, rather than Speed Dial.
1. Lift the handset
You hear dial tone.
...or lift the handset
and press /LQH.
2. Press.
Strata DK Digital Single Line Telephone
The system automatically dials the last telephone
number that you entered.
5/00
37
Features
Speed Dial
Speed Dial
Speed Dial enables you to call a telephone number by dialing a brief access code,
instead of having to dial the entire telephone number. There are two types of Speed
Dial numbers: Station Speed Dial numbers, which you can assign to Speed Dial
locations and System Speed Dial numbers, which are assigned from the System
Administrator’s station or an attendant console, but they can be used by other stations.
See your System Administrator if this feature doesn’t work. The button on your
telephone may have been programmed for DTMF tones, rather than Speed Dial.
➤ To store a station speed dial number
1. Lift the handset
You hear dial tone.
...or lift the handset
and press /LQH.
2. Press.
You hear a short tone.
3. Press .
38
4. Enter the access code
where you wish to
store the telephone
number.
See Table 7 on Page 48.
5. Dial the CO line
number access code
to be stored.
See Table 4 on Page 46.
6. Enter the telephone
number.
The number can be up to 20 digits, including the CO
line access code.
7. Press.
You hear confirmation tone once the CO line access
code and the telephone number are stored. They will
be automatically dialed when you enter the Speed Dial
access code.
Repeat this procedure to replace the stored telephone
number with a new one.
Strata DK Digital Single Line Telephone
5/00
Features
Timed Reminders
➤ To speed dial call
1. Lift the handset
You hear dial tone.
...or lift the handset
and press /LQH.
2. Press .
Dial tone continues.
3. Dial a Speed Dial
access code.
Dial tone continues while you enter the access code.
See Table 7 on Page 48. The system automatically
dials the telephone number assigned to this code.
Timed Reminders
You can set five separate reminders at your station. At the time (hour and minute) set
by you, your telephone beeps. You can set the reminder to occur once or on a daily
basis.
1. Lift the handset
You hear dial tone.
...or lift the handset
and press /LQH.
2. Dial a timed reminder
number
(~).
3. Enter the time you
want to be reminded.
Use a 24-hour clock format (HHMM).
4. Press for the
reminder to be
repeated every day, or
for a one-time
reminder only.
5. Enter .
Strata DK Digital Single Line Telephone
The time is recorded in memory and you should hear a
beeping tone (along with the displayed message) for
30 seconds at the set time.
5/00
39
Features
Timed Reminders
6. Press .
7. To cancel the
beeping/message
prior to 30 seconds,
take the phone offhook.
➤ To cancel a Timed Reminder
40
1. Press [DN], then the
number of the timed
reminder
(~) you
want to cancel.
You can only cancel one reminder at a time.
2. Press .
The reminder is cancelled.
Strata DK Digital Single Line Telephone
5/00
Toshiba Voice Mail Systems
3
This chapter explains how to program your telephone for Call Forward and message
retrieval when using a Toshiba Voice Mail System with your Strata DK system.
Refer to the appropriate Toshiba Voice Mail user guide for more information:
♦
Stratagy Voice Processing User Guide
♦
Toshiba VP User Guide
Setting Call Forward
You can program your telephone to forward to the Toshiba Voice Mail System to
answer your calls when you are busy or not available.
Voice Mail Identification Code
To direct forwarded calls to your mailbox—your personal storage space for voice
messages—and to ensure that callers receive your personal greeting, you must store a
Voice Mail (VM) Identification (ID) code once for your telephone Intercom Number.
Strata DK Digital Single Line Telephone
5/00
41
Toshiba Voice Mail Systems
Setting Call Forward
➤ To store the voice mail ID code
1. Lift the handset
You hear dial tone.
...or lift the handset
and press /LQH.
2. Press.
You hear confirmation tone. is the access code
for setting the Voice Mail Call Forward digit sequence.
This code does not forward calls to the Voice Mail
system.
3. Press .
4. Enter your mailbox
number.
This could be the mailbox number for your Directory
Number.
5. Press.
You hear confirmation tone. The VM ID code is
automatically sent to the Voice Mail system whenever
calls to your telephone are forwarded to it.
Note Steps 1~5 are required for the initial storage of
VM ID code to the Toshiba Voice Mail system.
Once programmed, these digits remain in
memory until changed. Repeat Steps 1~5 to
change the code.
➤ To cancel the voice mail ID code
1. Lift the handset
You hear dial tone.
...or lift the handset
and press /LQH.
42
2. Press.
You hear confirmation tone.
3. Press.
You hear confirmation tone. The ID code is cancelled.
Strata DK Digital Single Line Telephone
5/00
Toshiba Voice Mail Systems
Voice Mail Message Retrieval
Call Forward To Toshiba Voice Systems
By setting Call Forward to the Toshiba Voice Mail System on your telephone,
information about the call will automatically be sent to the Voice Mail system, so that
the callers who call your telephone and call forward to voice mail will be
automatically connected to your voice mail box.
Voice Mail Message Retrieval
You can program your telephone to automatically retrieve your voice mail messages.
1. Lift the handset
...or lift the handset
and press /LQH.
2. Press.
3. Press.
4. Enter your mailbox
number plus your
security code.
5. Press.
You hear dial tone.
You hear confirmation tone. is the access code
for setting the Voice Mail message retrieval digit
sequence. This code does not forward calls to the
Toshiba Voice Mail system.
By storing your security code, you avoid having to
enter your code every time you access your mailbox;
however, this will also enable anyone to retrieve your
messages from your phone. If a security code is not
desired, do not include it.
You hear confirmation tone.
➤ To cancel the voice mail retrieval codes
1. Lift the handset
...or lift the handset
and press /LQH.
2. Press .
3. Press .
Strata DK Digital Single Line Telephone
You hear dial tone.
You hear confirmation tone.
You hear confirmation tone. The retrieval code is
cancelled.
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43
Toshiba Voice Mail Systems
Voice Mail Message Retrieval
➤ To retrieve messages
1. When the Msg Lamp
flashes, lift the
handset.
2. Press0VJ
...or press /LQH, then
0VJ
...or press The Voice Mail System is called and you are
automatically connected to your Voice Mail box.
If you have multiple messages from other telephones,
go on-hook and then repeat this step to skip the next
message.
Note Your phone must be programmed to retrieve
messages per the previous steps.
...or press /LQH +
.
44
Strata DK Digital Single Line Telephone
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Access Codes
A
This appendix contains access codes for outside Speed Dial numbers, CO lines,
Paging Group and Paging Zone Codes.
CO Line Access Codes
Your system may require that you enter a CO line code when you make an outside
call. The codes are listed in Table 4. See your System Administrator for the code that
applies to your telephone.
➤ To access a line
1. Lift the handset
...or lift the handset
and press /LQH.
2. Enter a CO Line
Access Code (see
Table 4).
Strata DK Digital Single Line Telephone
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45
Toshiba Voice Mail Systems
CO Line Access Codes
Table 4
CO Line Access Codes
System
CO Line Access Codes
DK14
or a or a
DK16e and 16
or aora
DK40i and DK40
oraora
DK424 (RCTUA)
oraora
DK424 (RCTUBA/BB) and
DK424i (B1CAU)
oraora
DK424 (RCTUC/D) and
DK424i (B2CAU/B2CBU)
(B3CAU/B3CBU)
oraora
DK424 (RCTUE/F) and
DK424i (B5CAU/B5CBU)
oraora
Notes
●
In some systems, accesses a general group code, an outside
line, or Least Cost Routing (LCR). System users are required
to dial in order to access an outside line. If you press in a
system programmed with LCR, you may not hear internal
dial tone, depending on system programming.
●
a accesses line groups 1~16, respectively.
●
a accesses individual lines 1~200,
respectively.
46
Strata DK Digital Single Line Telephone
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Toshiba Voice Mail Systems
Paging Access Codes
Paging Access Codes
Your telephone can be assigned to page group(s). Telephones can be a member of
more than one group and each group can have as many as 120 stations. Station users
can access each group separately by dialing an access code (Tables 5~6).
➤ To enter a paging group access code
➤ Access a line, then enter an Access Code.
Table 5
Paging Groups
Paging Group
Access Code
Paging Group
Access Code
Station Group A
Station Group E
Station Group B
Station Group F
Station Group C
Station Group G
Station Group D
Station Group H
Note If you are storing onto a Speed Dial code, enter in place of .
Table 6
External Paging Zones
External Paging Zone
Access Code
External Paging Zone
Access Code
DK14/DK40i/DK40/DK424/DK424i (all processors)
Paging
All Call Page Zone
Paging
All Call, External Page
Zone
DK40i/DK40/DK424 (RCTUA, RCTUBA/BB, RCTUC/D) and
DK424i (B1CAU, B2CAU/B2CBU, B3CAU/B3CBU)
Zone A
Zone C
Zone B
Zone D
DK424 (RCTUE/F) and DK424i (B5CAU/B5CBU)
Zone A
Zone E
Zone B
Zone F
Zone C
Zone G
Zone D
Zone H
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47
Toshiba Voice Mail Systems
Speed Dial Access Codes
Speed Dial Access Codes
The number of station and system speed dial numbers available to you depends on the
size of your company’s telephone system. Check with your System Administrator to
find out which codes apply to your system.
Once you store a telephone number on any of the codes listed below, you can dial the
number by entering the code, such as (see Table 7.)
Table 7
48
Speed Dial Access Codes
Telephone System Size
Station
Speed Dial Codes
System
Speed Dial Codes
Small System
(DK14/DK16e/DK16/DK40i/DK40/RCTUA)
a
a
Medium System
RCTUBA/BB, RCTUC/D, B1CAU,
B2CAU/B2CBU and B3CAU/B3CBU
a
a
Large System
RCTUE/F and B5CAU/B5CBU
a
a
Strata DK Digital Single Line Telephone
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Centrex Application
B
Your system may be equipped with the Centrex Application, which enhances its
feature capability when installed behind a Centrex or PBX system. Your telephone
may have access to one or more of the enhanced Centrex features listed below.
Flexible Directory Numbering
A station’s [PDN] can be three or four digits. It is, therefore, possible to match a
station’s [PDN] and Centrex line extension number. Dial the entire station number
when indicated.
Note
Some access code numbers may have been changed to avoid system
numbering plan conflicts.
Centrex Feature Buttons
You can access some Centrex features by dialing a Centrex access code. You may also
need to enter codes for a necessary flash and/or pause sequence. See your Centrex or
PBX operations manual for specific details.
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49
Toshiba Voice Mail Systems
Ringing Repeat
Ringing Repeat
The distinctive ring patterns available in your Centrex system are automatically
repeated with your digital telephone, enabling you to answer appropriately for either
outside, inside or callback calls.
Delayed Ringing
CO or Centrex line(s) can be programmed for a 12-second and/or 24-second ring
delay at stations to permit alternate answering conditions. Answer the line when your
telephone is ringing.
50
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Index
A
C
ABR, 11
ACB, 13
access codes, 45
speed dial, 48
account code calls, 9
ACD, 12
answering, 7, 8
attendant console calling, 12
automatic busy redial, 11
automatic call distribution (see ACD)
automatic callback, 12
automatic callback (see ACB), 13
call
B
background music (see BGM)
before you begin, 5
BGM over telephone speakers, 15
busy override, 35
buttons, 2
&QI7UQ, 2
+ROG, 2
/LQH, 2
0VJ, 2
volume control, 2
Strata DK Digital Single Line Telephone
hold, 2, 20, 31
park orbits, 20
pickup, 22
call forward, 15
external, 17
to voice mail, 41
calling
internally, 7
outside, 7
centrex
application, 49
feature buttons, 49
&QI7UQ, 2
CO line
access codes, 45
queuing, 26
conference calls, 27
D
delayed ringing, 50
direct inward system access (DISA), 27
DND, 13
DND override, 35
door phones, 30
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51
Index
E~V
E
emergency
call to a console, 14
override of forced account code, 9
exclusive hold, 31, 32
executive override, 35
external paging zones, 47
F
flash a CO line, 6
flexible directory numbering, 49
forced account codes, 9
H
+ROG,
2
hold, 20, 31, 32
I
integrated services digital networking
(ISDN), 8
L
LED indicators, 3
/LQH, 2
M
message waiting, 32
other telephones, 34
0VJ, 2
O
OCA, 35
off-hook, 4
off-hook call announce (see OCA)
52
on-hook, 4
override, 35
busy, DND, executive, 35
toll restriction, 36
P
paging group codes, 47
Park, 20
park and page, 21
park orbits, 20
pickup, 22
R
repeat last number dialed, 37
ringing
patterns, 6
repeat, 50
S
SLT, v
speed dial, 38, 48
T
timed reminders, 39
toll restriction override, 36
tone/voice first signaling, 41
transfer calls, 2, 20, 21
V
verified account codes, 10
voice mail, 41
message retrieval, 43
volume, 2
controls, 4
voluntary account codes, 10
Strata DK Digital Single Line Telephone
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