FIRE ™ XT311/XT316
Your MOTOROLA FIRE™ phone is loaded with
features, including videos, music, web, powerful
business tools, and more—all in a stylish phone.
• Mobile video: Record and watch videos, download
or stream videos to watch on your phone.
want More?
• Support: Online help and more at
• Accessories: Find accessories for your phone at
• Photos: Take and share great photos with a high
performance camera.
Note: Certain apps and features may not be available
in all countries/carriers.
Caution: Before assembling, charging, or using your
phone for the first time, please read the important
legal and safety information at the back of this
Your phone
the important keys & connectors
Lock Key
Press = sleep.
Hold = turn off.
Volume Keys
Back Key
Home Key
Micro USB
Camera Key
Menu Key
Touch to open
menu options.
Note: Your phone might look a little different.
Your phone
Let’s go . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Touchscreen & keys. . . . . . . . . . . . . . . . . . . . . . 4
Home screen & apps . . . . . . . . . . . . . . . . . . . . . 7
Personalize . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Text entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Photos & videos. . . . . . . . . . . . . . . . . . . . . . . . 21
Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Tips & tricks. . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . 30
Safety, Regulatory & Legal . . . . . . . . . . . . . . . 31
Let’s go
Caution: Please read “Battery Use & Safety” on
page 31.
let’s get you up and running
Tip: To save battery life, see “Battery tips” on
page 28.
Assemble & charge
1 Cover off
2 SIM in
Turn it on & off
To turn on your phone, press Power/Lock key
the top right).
To turn off your phone, press and hold Power/Lock
, then touch Power off.
3 microSD in (may
already be inserted)
Note: This phone supports data-intensive apps and
services. It is strongly recommended that you
purchase a data plan that meets your needs. Contact
your service provider for details.
4 Battery in
To unlock your phone, drag
5 Cover on
to the right.
6 Charge up
Sounds off & on
To turn phone sounds off, drag
to the left.
Wi-Fi connect
You can use a Wi-Fi connection for even faster Internet
access. Touch Menu
> Settings > Wireless &
networks > Wi-Fi settings. Touch Wi-Fi to turn it on
Let’s go
and search for nearby wireless networks. Touch a
network to connect. There’s more in “Wi-Fi
Networks” on page 25.
Touchscreen & keys
Touchscreen on/off
a few essentials
Your touchscreen is on when you need it and off when
you don’t.
• To make your touchscreen sleep or wake up, just
press Power/Lock key
• When you hold the phone to your ear during calls,
your touchscreen sleeps to prevent accidental
• To let the touchscreen adjust brightness
automatically, touch Menu
> Settings > Display
> Brightness and check Automatic brightness.
Touch tips
Here are some tips on how to navigate around your
To choose an icon or
option, touch it.
Touchscreen & keys
Touch & hold
Call Log
Tip: When you flick a long list, touch the screen to stop
it from scrolling.
Barry Smyth
Barry Smyth
Cheyenne Medina
View contact
Get a closer look at maps, web pages, or photos. To
zoom in, touch the screen with two fingers and then
slide them apart. To zoom out, drag your fingers
Christine Fanning
Add to favorites
Call Log
Call Log
Barry Smyth
Pinch to zoom in.
E Grand Ave
N Park St
N New St
E S WaterSt
E Wacker Pl
M W Lake St M
E Randolph
Christopher Somers
W Lake St
Lake Randolph/
N Micigan Ave
Christine Fanning
do ph
e ra
St Metra
W Lake
Lake Randolph/
R ankd o lpphh SStt
N Micigan Ave
N Clark St
M W Lake St M
Wacker Dr
E Wacker Pl
E Ohio St
N Rush St
Grand Red
Cheyenne Medina
acker Dr
E Ontario St
Ontario St
N Co l u m b u s
Arthur Baudo
arborn St
N Dearborn St
Tip: When you drag or
flick a list, a scroll bar
appears on the right.
Drag the scroll bar to
move the list to a letter
A - Z.
N Wabash Ave
To scroll through a list or
move slowly, drag
across the touchscreen.
Try it: In the home
screen, touch
Contacts, then drag
your Contacts list up or
To scroll through a list or move quickly, flick across the
touchscreen (drag quickly and release).
N Micigan Ave
To open special options,
touch and hold an icon
or other item. Try it: In
the home screen, touch
then touch and hold a
contact to open
Touchscreen & keys
Key tips
Power key menu
Menu, home, back & search
Press and hold Power/Lock key
to open the power
key menu, where you can turn off the phone (Power
off), or turn Silent mode or Flight mode on or off.
Touch for text
Menu Key
Touch to open
menu options.
Home Key
Back Key
Touch Home
to close any menu or app and return
to the home screen. In the home screen, touch and
hold Home
to show the last few apps you used,
then touch an app to open it.
Touch Search
for text search.
Touch Menu
to open menu options, or touch
to go back.
Sleep & wake up
To save your battery, prevent accidental touches, or
when you want to wipe smudges off your
touchscreen, put the touchscreen to sleep by
pressing Power/Lock key
. To wake up the
touchscreen, just press Power/Lock key
To change how long your phone waits before the
screen goes to sleep automatically, touch Menu
> Settings > Display > Screen timeout.
Touchscreen & keys
Adjust volume
Press the volume keys to change
the ringer volume (in the home
screen), or the earpiece volume
(during a call).
Rotate the screen
The touchscreen can spin to stay right-side up when
you rotate your phone:
Find it: Menu
> Settings > Display > Auto-rotate
Home screen & apps
Use & change your home screen
a few essentials
On your home screen, shortcuts are icons that open
your favorite apps, web bookmarks, contacts, mail
labels, or music playlists. Widgets show you news,
weather, messages, and other updates.
Quick start: Home screen
The home screen gives you all your latest information
in one place. It’s what you see when you turn on the
phone or touch Home
from a menu. It’s basically
like this:
Status Indicators
Touch to open. Touch &
hold to move or delete.
Flick down to see details.
Touch to see
all your apps.
Use the widgets, shortcuts, and panels to show
what’s important to you—whether it’s home, work or
Flick the home screen left or right to open other panels
of shortcuts and widgets.
• To open something, touch it. Touch Home
return to the home screen.
Tip: When you open a widget, touch Menu
show any options or settings.
• To add something or change your wallpaper, touch
and hold an empty spot until you see the Add to
Home screen menu.
You can add a folder to organize your shortcuts.
• To move or delete something, touch and hold it
until you feel a vibration, then drag it to another
spot, another panel, or the trash
at the bottom of
the screen.
Phone status & notifications
At the top of the screen, icons on the left notify you
about new messages or events (notifications). Icons
Home screen & apps
on the right tell you about phone status. Flick the bar
down to show notification details.
11 June 2011
11 June 2011
New voicemail
Dial (Your Voicemail Number)
New voicemail
Dial (Your Voicemail Number)
The app menu shows
you all of your
applications. To open
it from the home
screen, touch
Flick up and down to see all of your apps. Any new
apps that you download are added to the app menu.
To close the app menu, touch Home
or Back
voicemail message
USB connection
Running multiple apps
Bluetooth™ active
No need to close an app before opening another one.
Your phone runs multiple apps, all at once.
Wi-Fi™ active
flight mode
vibrate mode
silent mode
mute call
You can open a new app while running another. Touch
to return to the home screen, touch
open the main menu, then touch the app you want. To
switch from one running app to another, touch and
hold Home
to see what apps are already open,
then touch the one you want.
firewall active
alarm set
battery (full charge)
battery (charging)
download apps
To download new apps from Android Market™, touch
Market. Touch Search
to find an app, or
touch Downloads to show or reinstall the apps you
downloaded. To download apps from websites, you
need to change your security settings: Touch
Home screen & apps
> Settings > Applications > Unknown
Warning: Apps downloaded from the web can be
from unknown sources. To protect your phone and
personal data, only download apps from sources you
To move or uninstall your apps, touch Menu
Settings > Applications > Manage applications. Touch
an app in the list to show details and options.
On your computer, you can browse and manage apps
for all your devices powered by Android™ at
add your personal touch
Customize your phone’s sounds and appearance to
make it unique to you!
Quick start: Personalize
From the home screen, touch Menu
Sound or Display.
> Settings >
Sound settings
Silent mode
Silence all sounds except media &
Only in Silent mode
Choose separate volume
settings for incoming calls,
media, alarms, and notifications.
Call & Message Notifications
Incoming calls
Display settings
Phone ringtone
Notification ringtone
Auto-rotate screen
Turn on or off menu animations.
All window animations are shown
Screen timeout
Adjust the delay before the screen
automatically turns off
• To choose a ringtone or vibration for calls and
messages, touch Menu
> Settings > Sound,
then choose Phone ringtone, Notification ringtone,
or Vibrate.
• To change the volume, touch Menu
> Sound > Volume.
> Settings
• To turn dialpad sounds on or off, touch Menu
Settings > Sound > Audible touch tones.
• To turn menu selection sounds on or off, touch
> Settings > Sound > Audible selection.
• To change your wallpaper, touch and hold an empty
spot on the home screen, then touch Wallpapers.
• To change shortcuts and widgets on your home
screen, touch and hold them. For details, see
“Home screen & apps” on page 7.
• To set display brightness, touch Menu
Settings > Display > Brightness.
• To control whether some apps rotate the screen
when you rotate your phone, touch Menu
Settings > Display> Auto-rotate screen.
• To turn on or off animations that make your menus
look smoother, touch Menu
> Settings >
Display > Animation.
• To calibrate the sensors used by some games or
navigation apps, touch Menu
> Settings >
Display > G-Sensor Calibration (movement) or
E-Compass Calibration (direction).
Language & region
To set your menu language and region, touch
> Settings > Language & keyboard > Select
Note: Recording of calls is subject to varying State and
Federal laws regarding privacy and recording of
conversations. Always obey the laws and regulations
on the use of this feature.
it’s good to talk
Quick start: Calls
From the home screen, touch
Call log
• To make a call, touch
number, then touch .
Open your Contacts, Call Log
(recent calls), or Favorites, then
touch an entry to call.
Phone, enter a
When dialing, touch Menu
to add a pause
(pauses two seconds), or wait (waits for your
confirmation). To enter the international dialing
code, touch and hold 0 .
Hide the dialer to show a list of
both recent calls and Contacts.
May, 31 2012
Barry Smyth
Cheyenne Medina
New contact
to the right.
• During a call, touch Menu
to switch to a
Bluetooth headset. Touch Home
or Back
hide the active call display (to reopen it, touch
Note: Using a mobile device or accessory while
driving may cause distraction and may be illegal.
Always obey the laws and drive safely.
Display options
Christine Fanning
• To answer a call, drag
Christine Fanning
• To end a call, touch
End call
Home 222-333-4444
• To ignore a call, drag
Hang up.
Start & stop recording (stored in
a file on your memory card).
to the left.
Tip: Touch
Phone > Favorites, then touch
to edit your Favorites.
Start a conference call.
Add call
Recent calls
To show recent calls, touch
Phone > Call log
• Touch and hold an entry to call it, send a text
message, view call details or add the number to
your contacts.
• Touch Menu
> Clear call log to clear the list.
Conference calls
To start a conference call, call the first number. After
they answer, touch Add call and call the next number.
When the next number answers, touch Merge calls.
Your phone number
To show your phone number, touch Menu
> Settings > About phone > Status > My phone
To turn on call waiting, touch Menu
> Settings
> Call settings > Additional settings > Call waiting.
Call waiting lets you answer new calls when you’re
already on a call. If call waiting is off, new calls go
straight to your voicemail.
Restricted calls
To restrict your phone so that it can only dial a few
numbers, touch Menu
> Settings > Call settings
> Fixed Dialing Numbers.
• To turn fixed dialing on, touch Enable FDN.
• To add or delete the allowed numbers, touch FDN
Cool down
Your caller ID
To hide your number from the people you call, touch
> Settings > Call settings > Additional
settings > Caller ID.
Call forwarding & waiting
To forward calls, touch Menu
> Settings
> Call settings > Call forwarding. You can forward
calls all the time, or only when your phone is busy,
unanswered, or unreachable (not on the network)
In very limited circumstances, such as where your
phone has been exposed to extreme heat, you may
see “Cool Down” messages. To avoid possible
damage to your battery and phone, you should follow
these instructions until the phone is within its
recommended temperature range. When your phone
is in “Cool Down” mode, only emergency calls can be
Emergency calls
Note: Your service provider programs one or more
emergency phone numbers that you can call under any
circumstances, even when your phone is locked.
Emergency numbers vary by country. Your
pre-programmed emergency number(s) may not work
in all locations, and sometimes an emergency call
cannot be placed due to network, environmental, or
interference issues.
contacts like you’ve never had before
1 Open the phone, then touch
Phone (if your
phone is locked, touch Emergency Call).
2 Enter the emergency number.
Keep each friend’s email, phone number, and even
address all in your Contacts for quick access.
Quick start: Contacts
From the home screen, touch
Switch to the dialer, recent
calls, or favorites.
3 Touch Call to call the emergency number.
Note: Your mobile device can use AGPS satellite
signals to help emergency services find you
(“Location Services (GPS & AGPS)” on page 35).
Call log
Arthur Baudo
Drag or flick to scroll.
Touch to open and call or text
Touch & hold for options.
Barry Smyth
Cheyenne Medina
New contact
Display options
to search, create,
and more.
• To create a contact, touch
> Menu
> New contact, choose where you
want to store the contact, then enter details (to
close the display keyboard, touch Back
• To open a contact’s details, touch
Contacts, then touch the contact.
• To edit or text a contact, touch
then touch and hold the contact.
For quick access to a favorite contact, open the
contact, then touch the star next to their name. To
show your favorites, touch
Phone and touch
Favorites at the top.
To add a shortcut to your favorites, touch and hold a
blank spot on your home screen, then touch Folders >
Starred contacts. You can also add a shortcut for an
individual contact: Touch and hold a blank spot on your
home screen, then choose Shortcuts > Contacts.
SIM and Memory Card Contacts
When you create a new contact you can choose to
store it in your Google™ account, phone memory, or
your SIM card.
If you need to import or export contacts on your SIM
or memory card, touch
Contacts, then
touch Menu
> Import/Export.
sometimes it’s best to text or email...
• To create a text message, touch
Messaging > New message. For options,
touch Menu
Send and receive text with photos or other
attachments, in quick text messages or full emails.
• To open text messages, touch
Messaging, then touch the sender’s name.
Quick start: Text Messaging
From the home screen, touch
When you see
in the status bar at the top of your
screen, flick down the status bar and touch the new
message to open it.
• To respond to a text message, just open it and
enter your response in the text box at the bottom.
New message
Compose new message
• To forward, copy, and more, touch
Messaging, touch the sender’s name, then
touch and hold the message.
You had 1 missed call from 122545458787
... 17 Aug
Wanna catch something to eat tonight? How about ...
17 Aug
Drag or flick to scroll.
Touch to open. Touch & hold
to open options.
To send a file in a text message, touch
Messaging > New message, then touch
> Attach.
16 Aug
Ha! Thanks.
Delete threads
to change settings
and more.
When you open a message with an attachment, touch
Download to download it. Touch the downloaded
attachment to open it, then touch it again to save it,
share it, and more.
Tip: To send and receive large attachments faster, use
“Wi-Fi Networks” on page 25.
Tip: To see more messages, flick or drag up.
• To set up Gmail or Corporate Microsoft™ Exchange
server accounts, touch Menu
> Settings >
Accounts & sync > Add account. For details, contact
the account provider.
To set up a standard email account, touch
Email and follow the wizard. To add more
standard accounts, open
Email and touch
> Accounts > Menu
> Add account.
For details, contact the account provider.
• To open email, touch
Touch a message to open it.
Tip: Touch Menu
Email or
for options like Refresh or
• To create an email, touch
Gmail, then touch Menu
Tip: Touch Menu
Email or
> Compose.
for options like Attach or Add
When you have a new voicemail,
shows in the
status bar at the top of your screen. To hear
voicemails, touch
then touch and hold 1.
If you need to change your voicemail number, in the
home screen touch Menu
> Settings > Call
settings > Voicemail settings.
Text entry
keys when you need them
Delete a character (hold to
delete more)
Typing tips
Enter alternate characters
From the number
keyboard, touch
. Touch
again to return to
Enter one capital letter
Touch Shift
Enter only capital letters,
until you touch Shift
Touch Shift
twice. Touch again to
revert to lowercase.
Cut or copy selected text
Touch and hold text
to select, then touch
and hold to Cut or
Paste cut or copied text
Touch and hold
location to paste
then touch Paste.
Touch Delete
To change your text entry settings and see the
dictionary of terms you’ve used, from the home
screen, touch Menu
> Settings > Language &
Text input settings
Find it: Menu
> Settings > Language & keyboard
• To edit your dictionary, touch User dictionary.
• To change the language and the style for your
touchscreen keyboard, touch Select language.
• To change the device keypad settings, touch Built-in
Text entry
• To create an event, touch
Calendar >
> More > New event, then enter details
(to close the display keyboard, touch Back
helping you stay in control
Your Calendar events can synchronize with your
Google™ account, and the Clock can wake you up!
Quick start: Schedule
From the home screen, touch
Mon Tue
Wed Thu
Color indicates events.
• To turn an alarm on or off, touch
next to it.
• To add an alarm, touch Add alarm, then enter alarm
Drag or flick to scroll.
Alarm clock
To set an alarm (like to wake up), touch
then touch the
June 2012
• To edit or delete an event, touch
touch the event to open it, then touch Menu
Edit event or Delete event.
Touch to open. Touch & hold to
open options.
to choose the calendar
view. Choose More to create an
event or change settings.
• To change an alarm, touch the time.
• To set a snooze period, in the Alarm Clock list
touch Menu
> Settings > Snooze duration.
When an alarm sounds, touch Dismiss to turn it off or
Snooze to delay it. To cancel a snoozed alarm, drag
down the status bar bar and touch the alarm name.
Date & time
To set the date, time, time zone, and formats, touch
> Settings > Date & time.
• To zoom in or out,
pinch two fingers
together or apart.
surf the web with your phone
Open Browser or just touch Search
to find a page,
then bookmark it, send it, or just explore.
Quick start: Browser
From the home screen, touch
12:09 AM
Mobile Network:
Enter a web page URL.
Touch to open. Touch & hold
to open options.
Drag or flick to scroll.
• To send the
website address
in a message,
touch Menu
More > Share
page. Google Google
News results for android
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The idon't ad campaign pits the Android-based Droid head-to-head
against the formidable iphone. Based on preliminary predictions ..
PC World - 1778 related articles »
Note: Your phone automatically uses your mobile
phone network to connect to the web. Your service
provider may charge to surf the web or download data.
If you can’t connect, contact your service provider.
Tip: You can connect to the web with “Wi-Fi
Networks” on page 25.
To download files in your browser, touch a file link or
touch and hold a picture to choose Save image.
New window
to open
bookmarks, windows, and
To show the files you downloaded, touch
Browser >
> More > Downloads. Touch and
hold an item to open it, see details, or remove it from
the list.
• To enter a web address in the browser or your
home screen, just touch Search
where you are, and where you’re going
• To find an address, touch Menu
> Search, and
enter it in the search bar at the top. The map moves
to show the address.
Quick Start: Location
Tip: You can touch and hold a spot on the map to
show the nearest address.
From the home screen, touch
12:09 AM
E Ontario St
• To get directions, find an address on the map, touch
it, then touch Menu
> Directions.
E Ohio St
N Co l u m b u s
N Clark St
N Dearborn St
N Park St
E Grand Ave
N New St
N Rush St
N Wabash Ave
Grand Red
N Micigan Ave
Ontario St
• For help, touch Menu
Drag or flick to scroll.
Wacker Dr
E S WaterSt
E Wacker Pl
M W Lake St M
W Lake St
My Location
N Micigan Ave
Lake Randolph/
Join Latitude
St Metra
E Randolph St
Touch to open, then
to add to
Starred Places.
to open a
menu where you can get
directions, open your
starred places, windows,
and more.
Google Maps™ offers powerful, user-friendly mapping
technology and local business information—including
business locations, contact information, and driving
• To find stores, restaurants, and other places near
you, touch Menu
> My Location to see details.
> More > Help.
Google Maps Navigation™
Google Maps Navigation is an Internet-connected GPS
navigation system with voice guidance.
To open navigation, touch
> Navigation. Follow
the prompts to speak or type your destination.
For more, go to
Latitude lets you see where your friends and family are
on Google Maps™. Plan to meet up, check that they
got home safely, or just stay in touch. Don’t worry, your
location is not shared unless you agree to it. After you
join Latitude, you can invite your friends to view your
location, or accept their invitations.
Maps and then:
• To join Latitude, touch Menu
> Join Latitude.
Read the privacy policy and, if you agree with it,
choose to continue.
• To add friends touch Menu
> Add friends.
> Latitude >
Touch Select from Contacts or Add via email
address, then touch a contact and Add friends. Your
friend will receive an email notice.
• To remove friends touch Menu
> Latitude to
show your friends list. Touch a name, then touch
Remove this friend.
• To share your location when you receive a request,
you can choose Accept and share back (show your
location and see theirs), Accept, but hide my
location (hide your location, but see theirs), or Don’t
accept (hide both locations).
• To hide your location touch Menu
> Latitude
to show your friends list. Touch your contact name,
then touch Menu
> Settings > Do not detect
your location.
• To sign out of Latitude, touch Menu
to show your friends list. Touch Menu
Settings > Sign out of Latitude.
> Latitude
Photos & videos
see it, capture it, share it!
Quick Start: Photos & Videos
Press the Camera Key on the right side of the phone
to open the camera.
Photo or video quality.
Store your location in
Set white balance for your
Open your last
photo or video.
Choose camera
or camcorder.
Tip: For the clearest photos and videos, clean the lens
with a soft, dry cloth.
• To take a photo, open the camera, then press the
Camera Key.
• To record a video, open the camera, then touch the
camcorder icon to switch to the camcorder. Press
the Camera Key to start and stop recording.
Photos & videos
View & Share Photos & videos
From the home screen, touch
My Gallery.
Flick left and right to show folders. Touch a folder to
show its photos or videos, then touch a thumbnail
image to open, share, or delete it.
Tip: From the viewfinder, you can touch the thumbnail
in the top right to open your last photo or video.
• To zoom in, touch
the screen with
two fingers and
then drag them
apart. To zoom out,
drag your fingers
• To set a photo as your wallpaper or a contact photo,
touch More > Set as.
• To crop or rotate a photo, touch More.
Tip: Turn the phone sideways for a widescreen view.
Photos & videos
From the home screen, touch
• To watch videos, touch a video clip or touch
to find a video. Touch a video to watch it.
To watch a video in high quality, touch Menu
Settings > High quality on mobile.
• To delete the photo or video, touch Menu > Delete.
The YouTube user-generated content website lets you
share videos with YouTube users everywhere. You
don’t need a YouTube account to browse and view
For more video categories, touch Menu
• To send or post
the photo or video, touch Menu > Share.
• To play a video, touch
• To share a video, touch it to open it, touch More at
the top, choose Share, then choose how you want
to share it.
• To upload a video from your phone to your YouTube
account, touch
YouTube > Menu
Upload. Touch the video, then touch Upload.
To sign into your YouTube account, touch
YouTube > Menu
> My account.
Note: If you don’t have an account, touch the link to
create one. For more, visit
• To adjust volume, use the phone’s volume keys.
when music is what you need...
Keep your music with you! Put music on your phone
so you can listen and create playlists anytime.
Music, then
Open Playlist
• To hide the player and use other apps,
touch Home
. Your music keeps playing. To
return to the player, flick down the status bar and
Tip: For quick music player controls, touch and hold
an empty spot in your home screen, then choose
Widget > Music.
• To stop the player, touch
Repeat Off/All/Current
• Before a flight, turn off network and wireless
connections so that you can keep listening to music:
press and hold Power/Lock key
> Flight mode.
Album Title
Song Title
Shuffle On/Off
Music Artist
To edit, delete, or rename playlists, touch
Music touch the Playlists tab, then touch and hold
the playlist name.
Quick start: Music
From the home screen, touch
choose a song to play it.
• When a song is playing, you touch Menu
to add
it to a playlist or use it as a Use it as a ringtone.
Music Controls
Total Song Time
Progress Bar
Note: When you select flight mode, all wireless
services are disabled. You can then turn Wi-Fi and/or
Bluetooth back on, if permitted by your airline. Other
wireless voice and data services (such as calls and
text messages) remain off in flight mode.
Emergency calls to your region's emergency
number can still be made.
You can use your phone’s 3.5mm OMTP headset jack
to connect wired headphones, or go wireless with
“Bluetooth™ Devices” on page 25.
To listen to FM radio stations, plug in a 3.5mm OMTP
FM Radio. Your phone
headset and touch
uses the headset wire as the radio antenna.
Quick Start: Connections
Music Files
Note: Copyright—do you have the right? Always follow
the rules. See “Content Copyright” in your legal and
safety information.
To get songs for your music player, you can download
them from online services or copy them from your
computer. Your music player can play these file
formats: MP3, M4A, AAC, ACC+, MIDI, WAV, or OGG
Note: Your phone does not support any DRM
protected files.
To copy files from your computer to your phone, you
can use “Cable Connections” on page 26 or
“Bluetooth™ Devices” on page 25.
To save a CD as files on your computer (“rip” the CD),
you can use a program like Microsoft™ Windows™
Media Player. First, make sure you change the format
to MP3 (under Rip > Format in Windows Media
home, office, or hotspot
From the home screen, touch Menu
> Settings
> Wireless & networks, then Bluetooth settings or
Wi-Fi settings.
Bluetooth settings
Turn Bluetooth power on & scan,
or turn off.
Device name
(Your Phone)
Change your phone’s Bluetooth
device name.
Make device discoverable
Scan for devices
Bluetooth devices
(Nearby Bluetooth Device)
Pair with this device
Connect a device found by the
Wi-Fi settings
Network notification
Turn Wi-Fi power on & scan, or
turn off.
Notify me when an open network is
Wi-Fi networks
Connect a device found by the
(Your network)
Add Wi-Fi network
• To connect Bluetooth devices, touch Menu
> Settings > Wireless & networks > Bluetooth
settings > Scan for devices (or Bluetooth, if it is off).
Touch a device that your phone found, to connect it.
2 Touch Menu
> Settings > Wireless & networks
> Bluetooth settings.
• To connect Wi-Fi networks, touch Menu
> Settings > Wireless & networks > Wi-Fi settings
(then touch Wi-Fi, if it is off). Touch a network that
your phone found, to connect it.
4 Touch a device to connect.
• To use a cable connection, connect your phone’s
micro USB port to a standard USB port on your
computer, then use a computer program to transfer
files to and from your phone’s memory card. Your
phone supports microSD cards up to 32GB.
3 Touch Scan for devices (Bluetooth if it is turned off).
Your phone scans, and lists nearby devices.
5 If necessary, touch Pair or enter the device passkey
(like 0000) to connect to the device. When the
device is connected, the Bluetooth connected
appears in the status bar.
To reconnect a device you’ve connected before, just
turn it on.
To disconnect a device, just turn it off.
On your phone, flick down the status bar and touch
to enable your phone’s memory card (optional
Note: Using a mobile device or accessory while
driving may cause distraction and may be illegal.
Always obey the laws and drive safely.
You can download your phone’s driver files from
Tip: Touch and hold an empty spot on your home
screen, then choose Widgets > Power Control for a
widget that lets you turn on or off Wi-Fi, Bluetooth,
Use GPS satellites, and more.
Bluetooth™ Devices
Note: This feature requires an optional accessory.
You can connect your phone to other Bluetooth
devices for handsfree calls, file transfers, and more:
1 Make sure the device you are pairing with is in
discoverable mode.
Wi-Fi Networks
You can connect to Wi-Fi networks for even faster
Internet access and to download data:
1 Touch Menu
> Settings > Wireless & networks
> Wi-Fi settings.
2 Touch Menu
> Scan (or touch Wi-Fi, if it is off.
Your phone scans for nearby networks.
To see your phone’s MAC address or other Wi-Fi
details, touch Menu
> Advanced.
3 Touch a network to connect.
4 If necessary, enter details from from the network
administrator. When your phone is connected, the
Wi-Fi indicator
appears in the status bar.
When power is on and your phone finds a network
you’ve used, it automatically reconnects and shows
in the status bar.
Cable Connections
You can use a cable connection to transfer songs,
pictures, or other files between your phone and
computer. You will need a:
• Microsoft™ Windows™ PC or Apple™
• data cable with a standard USB connector on one
end and a micro USB connector on the other end.
• microSD memory card (up to 32GB) inserted in your
phone, as shown in “Assemble & charge” on page 3.
Tip: To see the available memory on your memory
card, from the home screen touch Menu
Settings > Storage.
To connect your phone and computer with a cable:
1 Insert a memory card in
your phone, then connect
your phone’s micro USB
port to a USB port on your
Note: If your computer asks
for your phone’s driver files, you can download them
2 Your phone should show
in the status bar. Flick
down the status bar, touch the
to enable your
phone’s memory card.
3 On your computer, open a program (like Windows™
Media Player for music files, or
Microsoft™ Windows™ Explorer to drag and drop
other files) and use it to transfer your files.
Note: You can make emergency calls on a locked
phone (“Emergency calls” on page 13). A locked
phone still rings, but you need to unlock it to
help keep your phone safe
Quick start: Security
From the home screen, touch Menu
> Location & security.
> Settings
Location & security settings
Turn off ephemeris auto download
Screen unlock
Set up screen lock
Lock screen with a pattern, PIN, or password
Set a lock pattern, PIN, or
password that you must
enter whenever you wake up
the screen.
• To set a SIM card PIN that you must enter when
you turn on your phone, touch Menu
> Settings
> Location & security > Set up SIM card lock > Lock
SIM card. Enter your SIM PIN code. To change your
code, choose Change SIM PIN.
Caution: If you enter an incorrect PIN code three
times, your phone locks your SIM card. To unlock it,
you need a PUK code from your service provider.
SIM card lock
Set up SIM card lock
Visible passwords
Choose a number code that
you must enter when you
turn on your phone.
Show password as you type
Device administration
Select device administrators
Add or remove device administrators
Show password letters and
numbers when you enter
them (rather than ***).
To reset your phone to factory settings and erase all
the data on your phone, touch Menu
> Settings >
Privacy > Factory data reset > Reset phone.
Warning: All downloaded apps and user data on your
phone will be deleted. Data on your memory card will
not be deleted.
Credential storage
• To set a lock Pattern, PIN, or Password that you
must enter whenever you wake up the screen,
touch Menu
> Settings > Location & security
> Set up screen lock. Follow the prompts to enter
and confirm the pattern, PIN, or password.
Tips & tricks
a few handy hints
Return to the
home screen
Touch Home
See recently
dialed numbers
your phone
Press Power/Lock key
Turn flight
mode on/off
Press and hold Power/Lock
> Flight mode.
Turn phone
sounds on/off
Press and hold Power/Lock
> Silent mode.
Set screen
Touch Menu
> Settings
> Display > Screen timeout.
power on/off
Touch Menu
> Settings
> Wireless & networks
> Bluetooth.
Tips & tricks
Turn Wi-Fi
Touch Menu
> Settings
> Wireless & networks > Wi-Fi.
Add a shortcut
on your home
Touch and hold an open area on
your home screen to open the
Add to Home screen menu, then
touch Shortcuts. Choose an
application, bookmark, or
shortcut to add.
Move a
shortcut or
Touch and hold the shortcut or
widget until you feel a vibration,
then drag it to where you want.
Delete a
shortcut or
Touch and hold the shortcut or
widget until you feel a vibration,
then drag it to the trash
at the
top of the screen.
Phone > Call log.
Battery tips
Your phone is like a small computer, giving you a lot of
information and apps, at 3G speed, with a touch
display! Depending on what you use, that can take a
lot of power. So, if you want to save battery life
between charges, you could reduce:
• recording or watching videos, listening to music, or
taking pictures.
• widgets that stream information to your home
screen, like news or weather (“Use & change your
home screen” on page 7).
• Bluetooth™ use: touch Menu
> Settings
> Wireless & networks > Bluetooth (turn off).
• Wi-Fi use: touch Menu
> Settings > Wireless &
networks > Wi-Fi (turn off).
• GPS use: touch Menu
> Settings > Location &
security > Use GPS satellites (deselect).
• network searching: if you are out of coverage, to
keep your phone from looking for networks, press
and hold Power/Lock key
> Flight mode.
• display brightness: touch Menu
> Settings
> Display > Brightness > (dimmer setting).
• display timeout delay: touch Menu
> Settings
> Display > Screen timeout > (shorter setting).
See, hear, speak, feel, and use. Accessibility features
are there for everyone, helping to make things easier.
Caller ID
Ringtones: Assign a unique ringtone to a contact—
Contacts, touch the contact, then touch
> Options.
Volume & vibrate
To set your ringer volume or vibration, touch Menu
> Settings > Sound > Vibrate or Volume.
Display brightness
To change display brightness, touch Menu
Settings > Display > Brightness
Uncheck Automatic brightness to set your own level.
Touchscreen & keys
You can hear or feel when you touch the touchscreen:
Touch Menu
> Settings > Sound:
• Touchscreen: To hear screen touches (click), select
Audible selection.
• Keys: To feel screen keyboard touches (vibrate),
select Haptic feedback.
Want more? No problem. Android Market™ provides
access to thousands of apps, and many provide useful
accessibility features: Touch
When you want to hear who’s calling:
Tips & tricks
we’re here to help
Crash recovery
In the unlikely event that your phone stops responding
to touchs and key presses, try a quick reset. Remove
the back cover and battery (“Assemble & charge” on
page 3), then replace and turn on your phone as usual.
Service & repairs
If you have questions or need assistance, we're here
to help.
Go to, where you can
select from a number of customer care options. You
can also contact the Motorola Customer Support
Center at 1-800-331-6456 (United States),
1-888-390-6456 (TTY/TDD United States for hearing
impaired), or 1-800-461-4575 (Canada).
Safety, Regulatory & Legal
Battery Use & Safety
Important: Handle and store batteries properly to avoid injury or damage. Most
battery issues arise from improper handling of batteries, and particularly from the
continued use of damaged batteries.
• Don’t disassemble, crush, puncture, shred, or otherwise attempt to change
the form of your battery.
• Don’t let the mobile device or battery come in contact with liquids.* Liquids
can get into the mobile device’s circuits, leading to corrosion.
• Don’t allow the battery to touch metal objects. If metal objects, such as jewelry,
stay in prolonged contact with the battery contact points, the battery could become
very hot.
• Don’t place your mobile device or battery near a heat source.* High
temperatures can cause the battery to swell, leak, or malfunction.
• Don’t dry a wet or damp battery with an appliance or heat source, such as a
hair dryer or microwave oven.
• Do avoid leaving your mobile device in your car in high temperatures.*
• Do avoid dropping the mobile device or battery.* Dropping these items,
especially on a hard surface, can potentially cause damage.*
• Do contact your service provider or Motorola if your mobile device or battery
has been damaged by dropping, liquids or high temperatures.
* Note: Always make sure that the battery compartment and any connector covers are
closed and secure to avoid direct exposure of the battery to any of these conditions, even
if your product information states that your mobile device can resist damage from these
Important: Motorola recommends you always use Motorola-branded batteries
and chargers for quality assurance and safeguards. Motorola’s warranty does not
cover damage to the mobile device caused by non-Motorola batteries and/or chargers. To
help you identify authentic Motorola batteries from non-original or counterfeit batteries
(that may not have adequate safety protection), Motorola provides holograms on its
Battery Use & Safety
batteries. You should confirm that any battery you purchase has a “Motorola Original”
If you see a message on your display such as Invalid Battery or
Unable to Charge, take the following steps:
• Remove the battery and inspect it to confirm that it has a “Motorola Original”
• If there is no hologram, the battery is not a Motorola battery;
• If there is a hologram, replace the battery and try charging it again;
• If the message remains, contact a Motorola authorized service center.
Warning: Use of a non-Motorola battery or charger may present a risk of fire, explosion,
leakage, or other hazard.
Proper and safe battery disposal and recycling: Proper battery disposal is not only
important for safety, it benefits the environment. You can recycle your used batteries in
many retail or service provider locations. Additional information on proper disposal and
recycling can be found at
Disposal: Promptly dispose of used batteries in accordance with local
regulations. Contact your local recycling center or national recycling
organizations for more information on how to dispose of batteries.
Warning: Never dispose of batteries in a fire because they may explode.
Battery Charging
Notes for charging your product’s battery:
• During charging, keep your battery and charger near room temperature for efficient
battery charging.
• New batteries are not fully charged.
• New batteries or batteries stored for a long time may take more time to charge.
• Motorola batteries and charging systems have circuitry that protects the battery from
damage from overcharging.
Battery Charging
Third Party Accessories
Use of third party accessories, including but not limited to batteries, chargers, headsets,
covers, cases, screen protectors and memory cards, may impact your mobile device’s
performance. In some circumstances, third party accessories can be dangerous and may
void your mobile device’s warranty. For a list of Motorola accessories, visit
Driving Precautions
Caution About High Volume Usage
Responsible and safe driving is your primary responsibility when behind the wheel of a
vehicle. Using a mobile device or accessory for a call or other application while driving
may cause distraction. Using a mobile device or accessory may be prohibited or restricted
in certain areas, always obey the laws and regulations on the use of these products.
While driving, NEVER:
• Type or read texts.
• Enter or review written data.
• Surf the web.
• Input navigation information.
• Perform any other functions that divert your attention from driving.
While driving, ALWAYS:
• Keep your eyes on the road.
• Use a handsfree device if available or required by law in your area.
• Enter destination information into a navigation device before driving.
• Use voice activated features (such as voice dial) and speaking features (such as
audible directions), if available.
• Obey all local laws and regulations for the use of mobile devices and accessories in
the vehicle.
• End your call or other task if you cannot concentrate on driving.
Remember to follow the “Smart Practices While Driving” in this guide and at (in English only).
Warning: Exposure to loud noise from any source for extended periods of
time may affect your hearing. The louder the volume sound level, the less
time is required before your hearing could be affected. To protect your
• Limit the amount of time you use headsets or headphones at high
• Avoid turning up the volume to block out noisy surroundings.
• Turn the volume down if you can’t hear people speaking near you.
If you experience hearing discomfort, including the sensation of pressure or fullness in
your ears, ringing in your ears, or muffled speech, you should stop listening to the device
through your headset or headphones and have your hearing checked.
For more information about hearing, see our website at (in English only).
Keep your mobile device and its accessories away from small children. These
products are not toys and may be hazardous to small children. For example:
• A choking hazard may exist for small, detachable parts.
• Improper use could result in loud sounds, possibly causing hearing injury.
• Improperly handled batteries could overheat and cause a burn.
Similar to a computer, if a child does use your mobile device, you may want to monitor
their access to help prevent exposure to inappropriate apps or content.
Some people may be susceptible to epileptic seizures or blackouts when exposed to
flashing lights, such as when playing videos or games. These may occur even if a person
has never had a previous seizure or blackout.
If you have experienced seizures or blackouts, or if you have a family history of such
occurrences, please consult with your physician before playing videos or games or
enabling a flashing-lights feature (if available) on your mobile device.
Discontinue use and consult a physician if any of the following symptoms occur:
convulsion, eye or muscle twitching, loss of awareness, involuntary movements, or
disorientation. It is always a good idea to hold the screen away from your eyes, leave the
lights on in the room, take a 15-minute break every hour, and stop use if you are tired.
Repetitive Motion
When you repetitively perform actions such as pressing keys or entering finger-written
characters, you may experience occasional discomfort in your hands, arms, shoulders,
neck, or other parts of your body. If you continue to have discomfort during or after such
use, stop use and see a physician.
Glass Parts
Some parts of your mobile device may be made of glass. This glass could break if the
product receives a substantial impact. If glass breaks, do not touch or attempt to remove.
Stop using your mobile device until the glass is replaced by a qualified service center.
Operational Warnings
Obey all posted signs when using mobile devices in public areas.
Potentially Explosive Atmospheres
Areas with potentially explosive atmospheres are often, but not always, posted and can
include fueling areas, such as below decks on boats, fuel or chemical transfer or storage
facilities, or areas where the air contains chemicals or particles, such as grain dust, or
metal powders.
When you are in such an area, turn off your mobile device, and do not remove, install, or
charge batteries unless it is a radio product type especially qualified for use in such areas
as “Intrinsically Safe” (for example, Factory Mutual, CSA, or UL approved). In such areas,
sparks can occur and cause an explosion or fire.
Symbol Key
Your battery, charger, or mobile device may contain symbols, defined as follows:
Do not use tools.
For indoor use only.
Listening at full volume to music or voice through a headset may
damage your hearing.
Radio Frequency (RF) Energy
Exposure to RF Energy
Important safety information follows.
Your mobile device contains a transmitter and receiver. When it is ON, it receives and
transmits RF energy. When you communicate with your mobile device, the system
handling your call controls the power level at which your mobile device transmits.
Your mobile device is designed to comply with local regulatory requirements in your
country concerning exposure of human beings to RF energy.
Do not dispose of your battery or mobile device in a fire.
RF Energy Operational Precautions
Your battery or mobile device may require recycling in accordance
with local laws. Contact your local regulatory authorities for more
Do not dispose of your battery or mobile device with your household
waste. See “Recycling” for more information.
For optimal mobile device performance, and to be sure that human exposure to RF energy
does not exceed the guidelines set forth in the relevant standards, always follow these
instructions and precautions:
• When placing or receiving a phone call, hold your mobile device just like you would a
landline phone.
• If you wear the mobile device on your body, always place the mobile device in a
Motorola-supplied or approved clip, holder, holster, case, or body harness. If you do not
use a body-worn accessory supplied or approved by Motorola, keep the mobile device
and its antenna at least 2.5 cm (1 inch) from your body when transmitting.
• Using accessories not supplied or approved by Motorola may cause your mobile device
to exceed RF energy exposure guidelines. For a list of Motorola-supplied or approved
accessories, visit our website at:
RF Energy Interference/Compatibility
Nearly every electronic device is subject to RF energy interference from external sources if
inadequately shielded, designed, or otherwise configured for RF energy compatibility. In
some circumstances, your mobile device may cause interference with other devices.
Follow Instructions to Avoid Interference Problems
Turn off your mobile device in any location where posted notices instruct you to do so.
In an aircraft, turn off your mobile device whenever instructed to do so by airline staff. If
your mobile device offers an flight mode or similar feature, consult airline staff about
using it in flight.
Tests for SAR are conducted using standard operating positions with the device
transmitting at its highest certified power level in all tested frequency bands. The highest
SAR values under the ICNIRP guidelines for your device model are listed below:
Head SAR
UMTS 900/2100, Wi-Fi, Bluetooth
UMTS 850/2100, Wi-Fi, Bluetooth
CDMA 800/1900, Wi-Fi, Bluetooth
0.819 W/kg
0.996 W/kg
___ W/kg
Body-worn SAR
UMTS 900/2100, Wi-Fi, Bluetooth
UMTS 850/2100, Wi-Fi, Bluetooth
CDMA 800/1900, Wi-Fi, Bluetooth
0.669 W/kg
0.745 W/kg
___ W/kg
Implantable Medical Devices
If you have an implantable medical device, such as a pacemaker or defibrillator, consult
your physician before using this mobile device.
Persons with implantable medical devices should observe the following precautions:
• ALWAYS keep the mobile device more than 20 centimeters (8 inches) from the
implantable medical device when the mobile device is turned ON.
• DO NOT carry the mobile device in the breast pocket.
• Use the ear opposite the implantable medical device to minimize the potential for
• Turn OFF the mobile device immediately if you have any reason to suspect that
interference is taking place.
Read and follow the directions from the manufacturer of your implantable medical device.
If you have any questions about using your mobile device with your implantable medical
device, consult your healthcare provider.
Specific Absorption Rate (ICNIRP)
Your mobile device is a radio transmitter and receiver. It is designed not to exceed the
limits for exposure to radio waves (radio frequency electromagnetic fields) recommended
by international guidelines. The guidelines were developed by an independent scientific
organization (ICNIRP) and include a substantial safety margin designed to assure the
safety of all persons, regardless of age and health.
The radio wave exposure guidelines use a unit of measurement known as the Specific
Absorption Rate, or SAR. The SAR limit for mobile devices is 2 W/kg.
During use, the actual SAR values for your device are usually well below the values
stated. This is because, for purposes of system efficiency and to minimise interference on
the network, the operating power of your mobile device is automatically decreased when
full power is not needed for the call. The lower the power output of the device, the lower
its SAR value.
Body-worn SAR testing has been carried out using an approved accessory or at a
separation distance of 2.5 cm (1 inch). To meet RF exposure guidelines during body-worn
operation, the device should be in an approved accessory or positioned at least 2.5 cm
(1 inch) away from the body. If you are not using an approved accessory, ensure that
whatever product is used is free of any metal and that it positions the phone at least
2.5 cm (1 inch) away from the body.
The World Health Organization has stated that present scientific information does not
indicate the need for any special precautions for the use of mobile devices. They
recommend that if you are interested in further reducing your exposure then you can easily
do so by limiting your usage or simply using a hands-free kit to keep the device away from
the head and body.
Additional information can be found at (World Health
Organization) or (Motorola Mobility, Inc.).
Information from the World Health
“A large number of studies have been performed over the last two decades to assess
whether mobile phones pose a potential health risk. To date, no adverse health effects
have been established for mobile phone use.”
WHO Information
Source: WHO Fact Sheet 193
Further information:
European Union Directives Conformance
The following CE compliance information is applicable to Motorola mobile devices that
carry one of the following CE marks:
EU Conformance
[Only Indoor Use Allowed In France
for Bluetooth and/or Wi-Fi]
Hereby, Motorola declares that this product is in compliance with:
• The essential requirements and other relevant provisions of Directive 1999/5/EC
• All other relevant EU Directives
The above gives an example of a typical Product Approval Number.
You can view your product’s Declaration of Conformity (DoC) to Directive 1999/5/EC (to
R&TTE Directive) at To find your DoC, enter the Product
Approval Number from your product’s label in the “Search” bar on the website.
FCC Notice to Users
The following statement applies to all products that bear the FCC logo on the
product label.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. See 47 CFR Sec. 15.105(b). These limits are
FCC Notice
designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and,
if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation. See 47 CFR Sec. 15.19(a)(3).
Motorola has not approved any changes or modifications to this device by the user. Any
changes or modifications could void the user’s authority to operate the equipment. See 47
CFR Sec. 15.21.
For products that support Wi-Fi 802.11a (as defined in the product specifications available
at, the following information applies. This equipment has the
capability to operate Wi-Fi in the 5 GHz Unlicensed National Information Infrastructure
(U-NII) band. Because this band is shared with MSS (Mobile Satellite Service), the FCC
has restricted such devices to indoor use only (see 47 CFR 15.407(e)). Since wireless hot
spots operating in this band have the same restriction, outdoor services are not offered.
Nevertheless, please do not operate this device in Wi-Fi mode when outdoors.
Location Services (GPS & AGPS)
The following information is applicable to Motorola mobile devices that provide locationbased (GPS and/or AGPS) functionality.
Your mobile device can use Global Positioning System (GPS) signals for location-based
applications. GPS uses satellites controlled by the U.S. government that are subject to
changes implemented in accordance with the Department of Defense policy and the
Federal Radio Navigation Plan. These changes may affect the performance of location
technology on your mobile device.
Your mobile device can also use Assisted Global Positioning System (AGPS), which
obtains information from the cellular network to improve GPS performance. AGPS uses
your wireless service provider's network and therefore airtime, data charges, and/or
additional charges may apply in accordance with your service plan. Contact your wireless
service provider for details.
Your Location
Location-based information includes information that can be used to determine the
approximate location of a mobile device. Mobile devices which are connected to a
wireless network transmit location-based information. Devices enabled with GPS or AGPS
technology also transmit location-based information. Additionally, if you use applications
that require location-based information (e.g. driving directions), such applications transmit
location-based information. This location-based information may be shared with third
parties, including your wireless service provider, applications providers, Motorola, and
other third parties providing services.
Emergency Calls
When you make an emergency call, the cellular network may activate the AGPS
technology in your mobile device to tell the emergency responders your approximate
AGPS has limitations and might not work in your area. Therefore:
• Always tell the emergency responder your location to the best of your ability; and
• Remain on the phone for as long as the emergency responder instructs you.
The following information is applicable to Motorola mobile devices that provide
navigation features.
When using navigation features, note that mapping information, directions and other
navigational data may contain inaccurate or incomplete data. In some countries, complete
information may not be available. Therefore, you should visually confirm that the
navigational instructions are consistent with what you see. All drivers should pay
attention to road conditions, closures, traffic, and all other factors that may impact driving.
Always obey posted road signs.
Smart Practices While Driving
Check the laws and regulations on the use of mobile devices and their
accessories in the areas where you drive. Always obey them. The use of these
devices may be prohibited or restricted in certain areas—for example,
handsfree use only may be required. Go to
(in English only) for more information.
Your mobile device lets you communicate by voice and data—almost anywhere, anytime,
wherever wireless service is available and safe conditions allow. When driving a car,
driving is your first responsibility. If you choose to use your mobile device while driving,
remember the following tips:
• Get to know your Motorola mobile device and its features such as speed dial,
redial and voice dial. If available, these features help you to place your call without
taking your attention off the road.
• When available, use a handsfree device. If possible, add an additional layer of
convenience to your mobile device with one of the many Motorola Original handsfree
accessories available today.
• Position your mobile device within easy reach. Be able to access your mobile
device without removing your eyes from the road. If you receive an incoming call at an
inconvenient time, if possible, let your voicemail answer it for you.
• Let the person you are speaking with know you are driving; if necessary,
suspend the call in heavy traffic or hazardous weather conditions. Rain, sleet,
snow, ice, and even heavy traffic can be hazardous.
• Do not take notes or look up phone numbers while driving. Jotting down a “to
do” list or going through your address book takes attention away from your primary
responsibility—driving safely.
• Dial sensibly and assess the traffic; if possible, place calls when your car is
not moving or before pulling into traffic. If you must make a call while moving, dial
only a few numbers, check the road and your mirrors, then continue.
• Do not engage in stressful or emotional conversations that may be
distracting. Make people you are talking with aware you are driving and suspend
conversations that can divert your attention away from the road.
• Use your mobile device to call for help. Dial 911 or other local emergency number
in the case of fire, traffic accident, or medical emergencies (wherever wireless phone
service is available).
• Use your mobile device to help others in emergencies. If you see an auto
accident, crime in progress, or other serious emergency where lives are in danger, call
Driving Safety
911 or other local emergency number (wherever wireless phone service is available),
as you would want others to do for you.
• Call roadside assistance or a special non-emergency wireless assistance
number when necessary. If you see a broken-down vehicle posing no serious
hazard, a broken traffic signal, a minor traffic accident where no one appears injured,
or a vehicle you know to be stolen, call roadside assistance or other special
non-emergency wireless number (wherever wireless phone service is available).
Privacy & Data Security
Motorola understands that privacy and data security are important to everyone. Because
some features of your mobile device may affect your privacy or data security, please
follow these recommendations to enhance protection of your information:
• Monitor access—Keep your mobile device with you and do not leave it where others
may have unmonitored access. Use your device’s security and lock features, where
• Keep software up to date—If Motorola or a software/application vendor releases a
patch or software fix for your mobile device that updates the device’s security, install it
as soon as possible.
• Secure Personal Information—Your mobile device can store personal information
in various locations including your SIM card, memory card, and phone memory. Be sure
to remove or clear all personal information before you recycle, return, or give away
your device. You can also backup your personal data to transfer to a new device.
Note: For information on how to backup or wipe data from your mobile device, go to
• Online accounts—Some mobile devices provide a Motorola online account (such as
MOTOBLUR). Go to your account for information on how to manage the account, and
how to use security features such as remote wipe and device location (where
• Applications and updates—Choose your apps and updates carefully, and install
from trusted sources only. Some apps can impact your phone’s performance and/or
have access to private information including account details, call data, location details
and network resources.
• Wireless—For mobile devices with Wi-Fi features, only connect to trusted Wi-Fi
networks. Also, when using your device as a hotspot (where available) use network
security. These precautions will help prevent unauthorised access to your device.
Privacy & Data Security
• Location-based information—Location-based information includes information that
can be used to determine the approximate location of a mobile device. Mobile phones
which are connected to a wireless network transmit location-based information.
Devices enabled with GPS or AGPS technology also transmit location-based
information. Additionally, if you use applications that require location-based
information (e.g. driving directions), such applications transmit location-based
information. This location-based information may be shared with third parties,
including your wireless service provider, applications providers, Motorola, and other
third parties providing services.
• Other information your device may transmit—Your device may also transmit
testing and other diagnostic (including location-based) information, and other
non-personal information to Motorola or other third-party servers. This information is
used to help improve products and services offered by Motorola.
If you have further questions regarding how the use of your mobile device may impact your
privacy or data security, please contact Motorola at [email protected], or
contact your service provider.
Use & Care
To care for your Motorola mobile device, please observe the following:
Use & Care
Don’t expose your mobile device to water, rain, extreme humidity, sweat, or
other liquids. If it does get wet, don’t try to accelerate drying with the use of
an oven or dryer, as this may damage the mobile device.
extreme heat or cold
Don’t store or use your mobile device in temperatures below -10°C (14°F) or
above 60°C (140°F). Don’t recharge your mobile device in temperatures
below 0°C (32°F) or above 45°C (113°F).
Don’t try to dry your mobile device in a microwave oven.
dust and dirt
Don’t expose your mobile device to dust, dirt, sand, food, or other
inappropriate materials.
cleaning solutions
To clean your mobile device, use only a dry soft cloth. Don’t use alcohol or
other cleaning solutions.
shock and vibration
Don’t drop your mobile device.
To help protect your mobile device, always make sure that the battery
compartment and any connector covers are closed and secure.
Mobile Devices & Accessories
Please do not dispose of mobile devices or electrical accessories (such as
chargers, headsets, or batteries) with your household waste, or in a fire.
These items should be disposed of in accordance with the national collection
and recycling schemes operated by your local or regional authority.
Alternatively, you may return unwanted mobile devices and electrical accessories to any
Motorola Approved Service Center in your region. Details of Motorola approved national
recycling schemes, and further information on Motorola recycling activities can be found
Packaging & Product Guides
Product packaging and product guides should only be disposed of in accordance with
national collection and recycling requirements. Please contact your regional authorities for
more details.
Software Copyright Notice
Motorola products may include copyrighted Motorola and third-party software stored in
semiconductor memories or other media. Laws in the United States and other countries
preserve for Motorola and third-party software providers certain exclusive rights for
copyrighted software, such as the exclusive rights to distribute or reproduce the
copyrighted software. Accordingly, any copyrighted software contained in Motorola
products may not be modified, reverse-engineered, distributed, or reproduced in any
manner to the extent allowed by law. Furthermore, the purchase of Motorola products
shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any
license under the copyrights, patents, or patent applications of Motorola or any third-party
software provider, except for the normal, non-exclusive, royalty-free license to use that
arises by operation of law in the sale of a product.
Software Copyright Notice
Content Copyright
The unauthorized copying of copyrighted materials is contrary to the provisions of the
Copyright Laws of the United States and other countries. This device is intended solely for
copying non-copyrighted materials, materials in which you own the copyright, or materials
which you are authorized or legally permitted to copy. If you are uncertain about your right
to copy any material, please contact your legal advisor.
Content Copyright
Open Source Software Information
For instructions on how to obtain a copy of any source code being made publicly available
by Motorola related to software used in this Motorola mobile device, you may send your
request in writing to the address below. Please make sure that the request includes the
model number and the software version number.
OSS Management
600 North US Hwy 45
Libertyville, IL 60048
The Motorola website also contains information
regarding Motorola's use of open source.
Motorola has created the website to serve as a portal for
interaction with the software community-at-large.
To view additional information regarding licenses, acknowledgments and required
copyright notices for open source packages used in this Motorola mobile device, please
press Menu Key > Settings > About phone > Legal information
> Open source licenses. In addition, this Motorola device may include
self-contained applications that present supplemental notices for open source packages
used in those applications.
Motorola guarantees to you, the original purchaser, the Personal Communicator and
accessories which you have purchased from an authorised Motorola dealer (the
"Products"), to be in conformance with the applicable Motorola specifications current at
the time of manufacture for a term of 1 year (2 years for South Africa and Portugal) from
date of purchase of the Product(s) (Warranty Term).
You must inform Motorola of the lack of conformity to the applicable specifications of any
of the Products within a period of two (2) months from the date on which you detect a
defect in material, workmanship or lack of conformity and in any event within a term not to
exceed the Warranty Term, and must immediately submit the Product for service to
Motorola's Authorised Repair or Service Centre. Motorola shall not be bound by Product
related statements not directly made by Motorola nor any warranty obligations applicable
to the seller.
During the Warranty term, Motorola will, at its discretion and without extra charge, as
your exclusive remedy, repair or replace your Product which does not comply with this
warranty; or failing this, to reimburse the price of the Product but reduced to take into
account the use you have had of the Product since it was delivered. This warranty will
expire at the end of the Warranty Term.
This is the complete and exclusive warranty for a Motorola Personal Communicator and
accessories and in lieu of all other warranties, terms and conditions, whether express or
Where you purchase the product other than as a consumer, Motorola disclaims all other
warranties, terms and conditions express or implied, such as fitness for purpose and
satisfactory quality.
In no event shall Motorola be liable for damages nor loss of data in excess of the purchase
price nor for any incidental special or consequential damages* arising out of the use or
inability to use the Product, to the full extent such may be disclaimed by law.
This Warranty does not affect any statutory rights that you may have if you are a
consumer, such as a warranty of satisfactory quality and fit for the purpose for which
products of the same type are normally used under normal use and service, nor any rights
against the seller of the Products arising from your purchase and sales contract.
OSS Information
* including without limitation loss of use, loss of time, loss of data, inconvenience, commercial loss,
lost profits or savings.
In most cases the authorised Motorola dealer which sold and/or installed your Motorola
Personal Communicator and original accessories will honour a warranty claim and/or
provide warranty service. Alternatively, for further information on how to get warranty
service, please contact either the customer service department of your service provider or
go to
Where, in the Country of purchase, there is a statutory requirement to provide extended
repair service to consumers beyond the first year of purchase (South Africa and Portugal),
this warranty will be provided by Motorola Authorised Service Centres or Motorola
directly appointed dealers in the country of purchase according to the terms of this
warranty information document. However, please note that you will be referred back to
the place of purchase, if the Motorola Dealer has purchased the product directly from
Motorola, in the country of purchase or in a country where Motorola is not required to
support supplementary repair service during the second year of purchase because of the
statutory obligations that may apply to the seller or importer of the product, but not to the
manufacturer, to provide an extended warranty to consumers beyond the first year.
This warranty will not apply if the type or serial numbers on the Product have been altered,
deleted, duplicated, removed, or made illegible. Motorola reserves the right to refuse
free-of-charge warranty service if the requested documentation can not be presented or if
the information is incomplete, illegible or incompatible with the factory records.
Repair, at Motorola's option, may include reflashing of software, the replacement of parts
or boards with functionally equivalent, reconditioned or new parts or boards. Replaced
parts, accessories, batteries, or boards are warranted for the balance of the original
warranty time period. The Warranty Term will not be extended. All original accessories,
batteries, parts, and Personal Communicator equipment that have been replaced shall
become the property of Motorola. Motorola does not warrant the installation,
maintenance or service of the products, accessories, batteries or parts.
Motorola will not be responsible in any way for problems or damage caused by any
ancillary equipment not furnished by Motorola which is attached to or used in connection
with the Products, or for operation of Motorola equipment with any ancillary equipment
and all such equipment is expressly excluded from this warranty.
When the Product is used in conjunction with ancillary or peripheral equipment not
supplied by Motorola, Motorola does not warrant the operation of the Product/peripheral
combination and Motorola will not honour any warranty claim where the Product is used
in such a combination and it is determined by Motorola that there is no fault with the
Product. Motorola specifically disclaims any responsibility for any damage, whether or not
to Motorola equipment, caused in any way by the use of the Personal Communicator,
accessories, software applications and peripherals (specific examples include, but are not
limited to: batteries, chargers, adapters, and power supplies) when such accessories,
software applications and peripherals are not manufactured and supplied by Motorola.
In order to claim the warranty service, you must return the Personal Communicator and/or
accessories in question to Motorola's Authorised Repair or Service Centre in the original
configuration and packaging as supplied by Motorola. Please avoid leaving any
supplementary items like SIM cards. The Product should also be accompanied by a label
with your name, address, and telephone number; name of operator and a description of
the problem. In the case of vehicular installation, the vehicle in which the Personal
Communicator is installed should be driven to the Authorised Repair or Service Centre, as
analysis of any problem may require inspection of the entire vehicular installation.
In order to be eligible to receive warranty service, you must present your receipt of
purchase or a comparable substitute proof of purchase bearing the date of purchase. The
phone should also clearly display the original compatible electronic serial number (IMEI)
and mechanic serial number [MSN]. Such information is contained with the Product.
You must ensure that any and all repairs or servicing is handled at all times by a Motorola
Authorised Service Centre in accordance with the Motorola Service requirements.
In some cases, you may be requested to provide additional information concerning the
maintenance of the Products by Motorola Authorised Service Centres only, therefore it is
important to keep a record of any previous repairs, and make them available if questions
arise concerning maintenance.
This warranty is not valid if the defects are due to damage, misuse, tampering, neglect or
lack of care and in case of alterations or repair carried out by unauthorised persons.
The following are examples of defects or damage not covered by this product warranty:
Defects or damage resulting from use of the Product in other than its normal
and customary manner.
Defects or damage from misuse, access to incompatible sources, accident or
Defects or damage from improper testing, operation, maintenance, installation,
adjustment, unauthorised software applications or any alteration or
modification of any kind.
7 Breakage or damage to antennas unless caused directly by defects in material
or workmanship.
8 Products disassembled or repaired other than by Motorola in such a manner as
to adversely affect performance or prevent adequate inspection and testing to
verify any warranty claim.
9 Defects or damage due to range, coverage, availability, grade of service, or
operation of the cellular system by the cellular operator.
10 Defects or damage due to moisture, liquid or spills of food.
11 Control unit coil cords in the Product that are stretched or have the modular tab
12 All plastic surfaces and all other externally exposed parts that are scratched or
damaged due to customer normal use.
13 Leather cases (which are covered under separate manufacturer's warranties).
14 Products rented on a temporary basis.
15 Periodic maintenance and repair or replacement of parts due to normal wear
and tear.
Note: The talk-time, stand-by time and total life cycle of a Motorola rechargeable
battery for your Personal Communicator will depend on usage conditions and
network configurations. As a consumable product, the specifications indicate that
you should be able to obtain optimum performance for your Motorola Personal
Communicator within the first six months from date of purchase and up to (200)
charges (Optimum Performance Time).
The warranty for Motorola rechargeable batteries becomes void if (i) the batteries
are charged other than by Motorola approved battery chargers specified for the
charging of the battery, (ii) any of the seals on the battery are broken or show
evidence of tampering, (iii) the battery is used in equipment or service other than the
cellular telephone equipment for which it is specified.
Depending on operating conditions and your usage habits, wear and tear might take
place of components including mechanical problems related to Product housing,
paint, assembly, sub-assemblies, displays and keyboards and any accessories which
are not part of the Product's in-box configuration. The rectification of faults
generated through wear and tear and the use of consumable items like batteries
beyond their Optimum Performance Time as indicated in the product manual is
considered to be your responsibility and therefore Motorola will not provide the free
Warranty repair service for these items.
Please make and retain a note of all data you have inserted into your Product for example
names, addresses, phone numbers, user and access codes, notes, etc. before submitting
your Product for a Warranty service as such data may be deleted or erased as part of the
repair or service process.
Please note if you have downloaded material onto your Product, for example, ring tones,
ring tunes, screensavers, wallpaper, games, etc. these may be deleted or erased as part of
the repair process or testing process. Motorola shall not be responsible for such matters.
The repair or testing process should not affect any such material that was installed by
Motorola on your Product as a standard feature.
If you request Motorola to repair your Product any time after the Warranty term or where
this warranty does not apply due to the nature of the defect or fault, then Motorola may at
its discretion carry out such repairs subject to you paying Motorola its fees for such a
repair or it may refer you to an authorised third party to carry out such repairs.
Service & Repairs
If you have questions or need assistance, we're here to help.
Go to, where you can select from a number of
customer care options. You can also contact the Motorola Customer Support Center at
0870-9010-555 (United Kingdom), 1-888-390-6456 (TTY/TDD United States for hearing
impaired), or 1-800-461-4575 (Canada).
Copyright & Trademarks
Motorola Mobility, Inc.
Consumer Advocacy Office
600 N US Hwy 45
Libertyville, IL 60048
1-800-734-5870 (United States)
1-800-331-6456 (United States)
1-888-390-6456 (TTY/TDD United States for hearing impaired)
1-800-461-4575 (Canada)
Certain features, services and applications are network dependent and may not be
available in all areas; additional terms, conditions and/or charges may apply. Contact your
service provider for details.
All features, functionality, and other product specifications, as well as the information
contained in this guide, are based upon the latest available information and believed to be
accurate at the time of printing. Motorola reserves the right to change or modify any
information or specifications without notice or obligation.
Note: The images in this guide are examples only.
MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola
Trademark Holdings, LLC. Google, the Google logo, Google Maps, Google Talk, Google
Latitude, Gmail, YouTube, Picasa, Android and Android Market are trademarks of Google,
Inc. All other product or service names are the property of their respective owners.
© 2011 Motorola Mobility, Inc. All rights reserved.
Caution: Motorola does not take responsibility for changes/modification to the
Product ID: MOTOROLA FIRE™ (XT311/XT316)
Manual Number: 68016250002
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