LASERJET PROFESSIONAL P1100 Printer series
User Guide
www.hp.com/support/ljp1100series
HP LaserJet Professional P1100 Printer
series
Copyright and License
Trademark Credits
© 2015 Copyright HP Development
Company, L.P.
Adobe®, Acrobat®, and PostScript® are
trademarks of Adobe Systems Incorporated.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
Intel® Core™ is a trademark of Intel
Corporation in the U.S. and other countries.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Part number: CE651-91059
Edition 2, 4/2015
ENERGY STAR and the ENERGY STAR mark
are registered U.S. marks.
Microsoft®, Windows®, Windows® XP,
and Windows Vista® are U.S. registered
trademarks of Microsoft Corporation.
Conventions used in this guide
TIP:
Tips provide helpful hints or shortcuts.
NOTE: Notes provide important information to explain a concept or to complete a task.
CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging
the product.
WARNING! Warnings alert you to specific procedures that you should follow to avoid personal
injury, catastrophic loss of data, or extensive damage to the product.
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Conventions used in this guide
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Table of contents
1 Product basics .................................................................................................................. 1
Product comparison .................................................................................................................. 2
Environmental features .............................................................................................................. 2
Product features ....................................................................................................................... 3
Product views .......................................................................................................................... 4
Front and left side view .............................................................................................. 4
Back view ................................................................................................................ 6
Serial number and product number location ................................................................. 6
Control-panel layout .................................................................................................. 7
2 Software for Windows ..................................................................................................... 9
Supported operating systems for Windows ................................................................................ 10
Supported printer-drivers for Windows ..................................................................................... 10
Priority for print settings .......................................................................................................... 11
Change printer-driver settings for Windows ............................................................................... 12
Remove software for Windows ................................................................................................ 13
Use the uninstall utility to remove Windows software ................................................... 13
Use the Windows Control Panel to remove software .................................................... 13
Supported utilities (wireless models only) ................................................................................... 14
Embedded Web server ............................................................................................ 14
3 Use the product with Mac ............................................................................................... 15
Software for Mac ................................................................................................................... 16
Supported operating systems for Macintosh ................................................................ 16
Supported printer drivers for Macintosh ..................................................................... 16
Remove software for Mac ......................................................................................... 16
Priority for print settings for Mac ............................................................................... 16
Change printer-driver settings for Macintosh ............................................................... 17
Software for Mac computers ..................................................................................... 18
HP Printer Utility for Mac ........................................................................... 18
Install software for Mac computers on a wireless network .............................. 18
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Supported utilities for Mac (wireless models only) ........................................................ 19
Embedded Web server ............................................................................. 19
Print with Mac ....................................................................................................................... 20
Create and use printing presets in Macintosh ............................................................. 20
Resize documents or print on a custom paper size ....................................................... 20
Print a cover page ................................................................................................... 20
Print multiple pages on one sheet of paper in Macintosh .............................................. 21
Print on both sides (duplex) ...................................................................................... 21
Print on both sides manually ...................................................................... 21
4 Connect the product ........................................................................................................ 23
Supported network operating systems (wireless models only) ....................................................... 24
USB connection ..................................................................................................................... 25
CD installation ........................................................................................................ 25
Network connection (wireless models only) ............................................................................... 26
Supported network protocols .................................................................................... 26
Install the product on a wireless network with the software CD ...................................... 26
Turn off the product wireless unit ............................................................................... 26
Configure the network product .................................................................................. 27
Use the Wireless Configuration utility ......................................................... 27
Restore default wireless settings .................................................................. 27
View or change network settings ................................................................ 27
Set or change the network password .......................................................... 28
IP address ............................................................................................... 28
Link speed setting ..................................................................................... 28
5 Paper and print media ................................................................................................... 29
Understand paper and print media use ..................................................................................... 30
Special paper or print media guidelines ................................................................................... 31
Change the print driver to match the media type and size ........................................................... 32
Supported paper sizes ............................................................................................................ 33
Supported paper types and tray capacity .................................................................................. 34
Supported paper and print media types ..................................................................... 34
Tray and bin capacity .............................................................................................. 34
Paper orientation for loading trays ........................................................................................... 36
Load paper trays .................................................................................................................... 36
Priority feed slot ...................................................................................................... 36
Input tray ............................................................................................................... 36
Tray adjustment for short media (base models only) ...................................... 37
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6 Print tasks ...................................................................................................................... 39
Cancel a print job .................................................................................................................. 40
Stop the current print job from the control panel (wireless models only) .......................... 40
Stop the current print job from the software program ................................................... 40
Print with Windows ................................................................................................................ 41
Open the Windows printer driver .............................................................................. 41
Get help for any print option with Windows ............................................................... 41
Change the number of print copies with Windows ...................................................... 41
Print colored text as black with Windows ................................................................... 41
Save custom print settings for reuse with Windows ...................................................... 42
Use a printing quick set ............................................................................. 42
Create a custom printing quick set .............................................................. 42
Improve print quality with Windows .......................................................................... 42
Select a page size .................................................................................... 42
Select a custom page size .......................................................... 42
Select a paper type .................................................................................. 42
Select the print resolution .......................................................................... 43
Print the first or last page on different paper with Windows .......................................... 43
Scale a document to fit page size with Windows ........................................................ 43
Add a watermark to a document with Windows ......................................................... 43
Print on both sides (duplex) with Windows ................................................................. 44
Manually print on both sides (duplex) ......................................................... 44
Create a booklet with Windows ................................................................................ 45
Print multiple pages per sheet with Windows .............................................................. 46
Select page orientation with Windows ....................................................................... 46
Use HP ePrint .......................................................................................................... 46
Use HP Cloud Print ................................................................................... 46
Use HP Direct Print (wireless models only) ................................................... 47
Use AirPrint ............................................................................................. 48
7 Manage and maintain the product .................................................................................. 51
Print the information pages ...................................................................................................... 52
Configuration page ................................................................................................. 52
Supplies status page ................................................................................................ 52
Demo page ............................................................................................................ 52
Use the HP Embedded Web Server (wireless models only) .......................................................... 53
Open the HP Embedded Web Server by using a network connection ............................ 53
HP Embedded Web Server sections ........................................................................... 54
Information tab ........................................................................................ 54
Settings tab ............................................................................................. 54
Networking tab ........................................................................................ 54
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Links ....................................................................................................... 54
Economy settings ................................................................................................................... 55
Auto-Off mode ........................................................................................................ 55
Print with EconoMode .............................................................................................. 55
Manage supplies and accessories ............................................................................................ 56
Check and order supplies ........................................................................................ 56
Print-cartridge storage ............................................................................... 56
HP Policy on non-HP print cartridges ........................................................... 56
HP fraud hotline and Web site ................................................................... 56
Recycle supplies ....................................................................................... 56
Replacement instructions .......................................................................................... 57
Redistribute toner ..................................................................................... 57
Replace the print cartridge ........................................................................ 58
Replace the pickup roller ........................................................................... 61
Replace the separation pad ....................................................................... 64
Clean the product .................................................................................................................. 67
Clean the pickup roller ............................................................................................. 67
Clean the paper path .............................................................................................. 68
Clean the print-cartridge area ................................................................................... 69
Clean the exterior ................................................................................................... 71
Product updates ..................................................................................................................... 71
8 Solve problems ............................................................................................................... 73
Solve general problems .......................................................................................................... 74
Troubleshooting checklist .......................................................................................... 74
Factors that affect product performance ..................................................................... 75
Interpret control-panel light patterns .......................................................................................... 76
Clear jams ............................................................................................................................ 79
Common causes of jams .......................................................................................... 79
Jam locations .......................................................................................................... 80
Clear jams from the input tray ................................................................................... 80
Clear jams from the output areas .............................................................................. 83
Clear jams from inside the product ............................................................................ 85
Solve repeated jams ................................................................................................ 86
Change the jam recovery setting ............................................................................... 86
Solve paper-handling problems ................................................................................................ 87
Solve image-quality problems .................................................................................................. 89
Image defect examples ............................................................................................ 89
Light print or faded ................................................................................... 89
Toner specks ............................................................................................ 89
Dropouts ................................................................................................. 90
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Vertical lines ............................................................................................ 90
Gray background ..................................................................................... 90
Toner smear ............................................................................................ 91
Loose toner .............................................................................................. 91
Vertical repetitive defects .......................................................................... 91
Misformed characters ............................................................................... 91
Page skew ............................................................................................... 92
Curl or wave ........................................................................................... 92
Wrinkles or creases .................................................................................. 92
Toner scatter outline ................................................................................. 93
Moisture .................................................................................................. 93
Optimize and improve image quality ......................................................................... 94
Change print density ................................................................................ 94
Solve performance problems ................................................................................................... 95
Solve connectivity problems ..................................................................................................... 96
Solve direct-connect problems ................................................................................... 96
Solve wireless problems ........................................................................................... 96
Solve product software problems ............................................................................................. 98
Solve common Windows problems ........................................................................... 98
Solve common Macintosh problems ........................................................................... 99
Appendix A Supplies and accessories .............................................................................. 103
Order parts, accessories, and supplies ................................................................................... 104
Part numbers ....................................................................................................................... 104
Paper-handling accessories .................................................................................... 104
Print cartridges ...................................................................................................... 104
Cables and interfaces ............................................................................................ 104
Appendix B Service and support ...................................................................................... 105
HP limited warranty statement ................................................................................................ 106
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement .................. 108
End User License Agreement .................................................................................................. 109
Customer self-repair warranty service ..................................................................................... 111
Customer support ................................................................................................................. 111
Repack the product .............................................................................................................. 112
Appendix C Specifications ................................................................................................ 113
Physical specifications .......................................................................................................... 114
Power consumption, electrical specifications, and acoustic emissions .......................................... 114
Environmental specifications .................................................................................................. 114
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Appendix D Regulatory information ................................................................................ 115
FCC regulations ................................................................................................................... 116
Environmental product stewardship program ........................................................................... 117
Protecting the environment ...................................................................................... 117
Ozone production ................................................................................................. 117
Power consumption ............................................................................................... 117
Toner consumption ................................................................................................ 117
Paper use ............................................................................................................. 117
Plastics ................................................................................................................. 117
HP LaserJet print supplies ....................................................................................... 117
Return and recycling instructions ............................................................................. 118
United States and Puerto Rico .................................................................. 118
Multiple returns (more than one cartridge) .................................. 118
Single returns .......................................................................... 118
Shipping ................................................................................ 118
Non-U.S. returns .................................................................................... 119
Paper .................................................................................................................. 119
Material restrictions ............................................................................................... 119
Disposal of waste equipment by users in private households in the European Union ...... 119
Chemical substances ............................................................................................. 119
Material Safety Data Sheet (MSDS) ......................................................................... 120
For more information ............................................................................................. 120
Declaration of Conformity (HP LaserJet Professional P1102, P1102s, P1106, P1108, and P1109) 121
Declaration of Conformity (HP LaserJet Professional P1102w and P1109w) ................................ 123
Declaration of Conformity (HP LaserJet Pro P1102w and P1109w) ............................................. 125
Safety statements ................................................................................................................. 127
Laser safety .......................................................................................................... 127
Canadian DOC regulations .................................................................................... 127
VCCI statement (Japan) .......................................................................................... 127
Power cord instructions .......................................................................................... 127
Power cord statement (Japan) ................................................................................. 127
EMC statement (Korea) .......................................................................................... 128
Laser statement for Finland ..................................................................................... 129
GS statement (Germany) ........................................................................................ 129
Substances Table (China) ....................................................................................... 130
Restriction on Hazardous Substances statement (Turkey) ............................................. 130
Additional statements for wireless products .............................................................................. 131
FCC compliance statement—United States ................................................................ 131
Australia statement ................................................................................................ 131
Brazil ANATEL statement ........................................................................................ 131
Canadian statements ............................................................................................. 131
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European Union regulatory notice ........................................................................... 131
Notice for use in France ......................................................................................... 132
Notice for use in Russia ......................................................................................... 132
Korean statement .................................................................................................. 132
Taiwan statement .................................................................................................. 132
Vietnam Telecom wired marking for ICTQC Type approved products .......................... 133
Index ............................................................................................................................... 135
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1
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Product basics
●
Product comparison
●
Environmental features
●
Product features
●
Product views
1
Product comparison
HP LaserJet Professional P1100 Printer series
HP LaserJet Professional P1100w Printer series
●
Speed: Up to 18 A4 pages per minute (ppm), 19 lettersize ppm
●
Speed: 18 A4 pages per minute (ppm), 19 letter-size
ppm
●
Tray: 150-sheet input tray
●
●
Connectivity: Hi-Speed USB 2.0 port
Trays: 150-sheet main-input tray and 10-sheet priority
input slot
●
Duplexing: Manual duplexing (using the printer driver)
●
Connectivity: Hi-Speed USB 2.0 port and 802.11b/g
wireless networking
●
Duplexing: Manual duplexing (using the printer driver)
Environmental features
Recycling
Reduce waste by using recycled paper.
Recycle print cartridges by using the HP return process.
Energy savings
Save energy with product Auto-Off mode.
Duplex
Save paper by using the manual duplex printing setting.
HP Smart Web Printing
Use HP Smart Web Printing to select, store, and organize text and graphics from multiple Web
pages and then edit and print exactly what you see onscreen. It gives you the control you need for
printing meaningful information while minimizing waste.
Download HP Smart Web Printing from this Web site: www.hp.com/go/smartweb.
2
Chapter 1 Product basics
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Product features
Benefit
Supporting features
Excellent print
quality
●
Genuine HP print cartridge.
●
FastRes 600 setting provides 600 dots per inch (dpi) effective print quality. FastRes 1200
setting provides 1,200 dpi effective print quality.
●
Adjustable settings to optimize print quality.
●
Windows Vista (32-bit and 64-bit)
●
Windows XP (32-bit and 64-bit)
●
Windows 7
●
Windows Server 2003 (32-bit and 64-bit)
●
Windows Server 2008 (32-bit and 64-bit)
●
Mac OS X v10.4, v10.5, v10.6
●
The print cartridge is easy to install.
●
Convenient access to the print cartridge and to the paper path through the print-cartridge
door.
●
Paper tray can be adjusted with one hand.
●
A 10-sheet priority input slot (wireless models only)
●
A 150-sheet (75 g/m2 (20 lb) paper) input tray.
●
A 125-sheet (75 g/m2 (20 lb) paper) output bin.
●
Manual duplexing (two-sided printing).
●
Hi-Speed USB 2.0 port
●
802.11b/g wireless networking (wireless models only)
Energy savings
●
After a user-specified time, the Auto-Off feature automatically conserves electricity by
substantially reducing power consumption when the product is not printing.
Economical printing
●
N-up printing (printing more than one page on a sheet) and the manual two-sided printing
features save paper.
●
EconoMode printer driver feature saves toner.
●
Authentication for genuine HP print cartridges.
●
Easy ordering for replacement supplies.
●
Supplies status page shows estimated toner level in the print cartridge. Not available for nonHP supplies.
●
The online user guide is compatible with text screen-readers.
●
All doors and covers can be opened by using one hand.
●
Kensington lock receptacle on the back of the product.
Supported operating
systems
Ease of use
Flexible paper
handling
Interface connections
Supplies
management
Accessibility
Security
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Product features
3
Product views
Front and left side view
1
2
7
3
6
5
4
1
Output bin
2
Foldable output tray extension
3
Input tray
4
Short media extender tool
5
Power button
6
Print-cartridge door lift-tab
7
Control panel
Chapter 1 Product basics
4
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1
2
7
3
6
5
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1
Output bin
2
Foldable output tray extension
3
Priority input slot
4
Main input tray
5
Power button
6
Print-cartridge door lift-tab
7
Control panel
4
Product views
5
Back view
1
3
2
1
USB port
2
Power connector
3
Kensington lock
Serial number and product number location
The label that contains the product number and serial number is on the rear of the product.
6
Chapter 1 Product basics
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Control-panel layout
NOTE: See Interpret control-panel light patterns on page 76 for a description of what the light
patterns mean.
1
2
1
Attention
2
Ready
light: When the product is ready to print, the ready light is on. When the product is processing data, the
ready light blinks.
light: Indicates that the print cartridge door is open or other errors exist.
1
2
3
4
5
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1
Wireless
button: To detect wireless networks, press the wireless button. This button also enables and disables the
wireless feature.
2
Wireless light: When the product is searching for a network, the wireless light blinks. When the product is connected to
a wireless network, the wireless light is on.
3
Attention
light: Indicates that the print cartridge door is open or other errors exist.
Product views
7
8
4
Ready
light: When the product is ready to print, the ready light is on. When the product is processing data, the
ready light blinks.
5
Cancel
button: To cancel the print job, press the cancel button. Press and hold the button for 5 seconds to print a
configuration page.
Chapter 1 Product basics
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Software for Windows
●
Supported operating systems for Windows
●
Supported printer-drivers for Windows
●
Priority for print settings
●
Change printer-driver settings for Windows
●
Remove software for Windows
●
Supported utilities (wireless models only)
9
Supported operating systems for Windows
The product comes with software for the following Windows® operating systems:
●
Windows Vista (32-bit and 64-bit)
●
Windows XP (32-bit and 64-bit)
●
Windows 7
●
Windows Server 2003 (32-bit and 64-bit)
For more information about upgrading from Windows 2000 Server to Windows Server 2003,
using Windows Server 2003 Point and Print, or using Windows Server 2003 Terminal Services
and Printing, go to www.microsoft.com.
●
Windows Server 2008 (32-bit and 64-bit)
Supported printer-drivers for Windows
The product comes with software for Windows that allows the computer to communicate with the
product. This software is called a printer driver. Printer drivers provide access to product features, such
as printing on custom-sized paper, resizing documents, and inserting watermarks.
NOTE: The most recent drivers are available at www.hp.com/support/ljp1100series. Depending on
the configuration of Windows-based computers, the installation program for the product software
automatically checks the computer for Internet access in order to obtain the latest drivers.
In addition to the printer driver that is installed from the product CD, the XML Paper Specification (XPS)
driver is available for download from the Web.
10
Chapter 2 Software for Windows
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Priority for print settings
Changes to print settings are prioritized depending on where the changes are made:
NOTE: The names of commands and dialog boxes might vary depending on your software program.
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Page Setup dialog box: Click Page Setup or a similar command on the File menu of the
program you are working in to open this dialog box. Settings changed here override settings
changed anywhere else.
●
Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the
program you are working in to open this dialog box. Settings changed in the Print dialog box
have a lower priority and usually do not override changes made in the Page Setup dialog box.
●
Printer Properties dialog box (printer driver): Click Properties in the Print dialog box
to open the printer driver. Settings changed in the Printer Properties dialog box usually do not
override settings anywhere else in the printing software. You can change most of the print settings
here.
●
Default printer driver settings: The default printer driver settings determine the settings used
in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties
dialog boxes.
Priority for print settings
11
Change printer-driver settings for Windows
Change the settings for all print
jobs until the software program
is closed
Change the default settings for
all print jobs
Change the product configuration
settings
1.
On the File menu in the software
program, click Print.
1.
1.
2.
Select the driver, and then click
Properties or Preferences.
The steps can vary; this procedure is
most common.
2.
12
Chapter 2 Software for Windows
Windows Vista and
Windows 7: Click Start, click
Control Panel, and then in the
category for Hardware and
Sound click Printer.
Windows Vista and
Windows 7: Click Start, click
Control Panel, and then in the
category for Hardware and
Sound click Printer.
-or-
-or-
Windows XP, Windows
Server 2003, and Windows
Server 2008 (using the
default Start menu view):
Click Start, and then click
Printers and Faxes.
Windows XP, Windows
Server 2003, and Windows
Server 2008 (using the
default Start menu view):
Click Start, and then click
Printers and Faxes.
-or-
-or-
Windows XP, Windows
Server 2003, and Windows
Server 2008 (using the
Classic Start menu view):
Click Start, click Settings, and
then click Printers.
Windows XP, Windows
Server 2003, and Windows
Server 2008 (using the
Classic Start menu view):
Click Start, click Settings, and
then click Printers.
Right-click the driver icon, and then
select Printing Preferences.
2.
Right-click the driver icon, and then
select Properties.
3.
Click the Device Settings tab.
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Remove software for Windows
Use the uninstall utility to remove Windows software
1.
Click the Start button, and then click the Programs or All Programs menu item.
2.
Click the HP menu item, and then click the HP LaserJet Professional P1100 Printer series
menu item.
3.
Click the Uninstall menu item, and then follow the onscreen instructions to remove the software.
Use the Windows Control Panel to remove software
Windows XP, Windows Server 2003, and Windows Server 2008
1.
Click the Start button, click the Control Panel item, and then click the Add or Remove
Programs item.
2.
Find and select the product from the list.
3.
Click the Change/Remove button to remove the software.
Windows Vista and Windows 7
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1.
Click the Start button, click the Control Panel item, and then click the Programs and
Features item.
2.
Find and select the product from the list.
3.
Select the Uninstall/Change option.
Remove software for Windows
13
Supported utilities (wireless models only)
Embedded Web server
The product is equipped with an embedded Web server, which provides access to information about
product and network activities. This information appears in a Web browser, such as Microsoft Internet
Explorer, Apple Safari, or Firefox.
The embedded Web server resides on the product. It is not loaded on a network server.
The embedded Web server provides an interface to the product that anyone who has a networkconnected computer and a standard Web browser can use. No special software is installed or
configured, but you must have a supported Web browser on your computer. To gain access to the
embedded Web server, type the IP address for the product in the address line of the browser. (To find
the IP address, print a configuration page. For more information about printing a configuration page,
see Print the information pages on page 52.)
For a complete explanation of the features and functionality of the embedded Web server, see
HP Embedded Web Server sections on page 54.
14
Chapter 2 Software for Windows
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Use the product with Mac
●
Software for Mac
●
Print with Mac
15
Software for Mac
Supported operating systems for Macintosh
The product supports the following Macintosh operating systems:
●
Mac OS X v10.4, v10.5, and v10.6
NOTE: PPC and Intel® Core™ processors are supported.
Supported printer drivers for Macintosh
The HP LaserJet software installer provides PostScript® Printer Description (PPD) files, a CUPS driver,
and the HP Printer Utilities for Mac OS X. The HP printer PPD file, in combination with the CUPS driver,
provides full printing functionality and access to specific HP printer features.
Remove software for Mac
Use the uninstall utility to remove the software.
1.
Browse to the following folder:
Library/Printers/hp/laserjet/P1100_P1560_P1600Series/
2.
Double-click the HP Uninstaller.app file.
3.
Click the Continue button, and then follow the onscreen instructions to remove the software.
Priority for print settings for Mac
Changes to print settings are prioritized depending on where the changes are made:
NOTE: The names of commands and dialog boxes might vary depending on your software program.
16
●
Page Setup dialog box: Click Page Setup or a similar command on the File menu of the
program you are working in to open this dialog box. Settings changed here might override
settings changed anywhere else.
●
Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the
program you are working in to open this dialog box. Settings changed in the Print dialog box
have a lower priority and do not override changes made in the Page Setup dialog box.
●
Default printer driver settings: The default printer driver settings determine the settings used
in all print jobs, unless settings are changed in the Page Setup or Print dialog boxes.
Chapter 3 Use the product with Mac
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Change printer-driver settings for Macintosh
Change the settings for all print
jobs until the software program
is closed
Change the default settings for
all print jobs
Change the product configuration
settings
1.
On the File menu, click Print.
1.
On the File menu, click Print.
Mac OS X v10.4
2.
Change the settings that you want
on the various menus.
2.
Change the settings that you want
on the various menus.
1.
3.
On the Presets menu, click Save
as and type a name for the preset.
From the Apple menu, click
System Preferences and then
Print & Fax.
2.
Click Printer Setup.
3.
Click the Installable Options
menu.
These settings are saved in the Presets
menu. To use the new settings, you must
select the saved preset option every time
you open a program and print.
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Mac OS X v10.5 and v10.6
1.
From the Apple menu, click
System Preferences and then
Print & Fax.
2.
Click Options & Supplies.
3.
Click the Driver menu.
4.
Select the driver from the list, and
configure the installed options.
Software for Mac
17
Software for Mac computers
HP Printer Utility for Mac
Use the HP LaserJet Utility to print the product information pages and to change the Auto-Off setting
from a Mac computer.
To open the HP LaserJet Utility, complete the procedure below.
▲
Open the Print Queue, and then click the Utility icon.
Install software for Mac computers on a wireless network
Before installing the product software, make sure the product is not connected to the network using a
network cable.
NOTE: You must have Mac OS X V10.6 to install the product on a wireless network.
To connect the product to a computer on a wireless network, follow these steps:
1.
Open Finder in the dashboard.
2.
Click Applications, and then double-click System Preferences, and then click Print & Fax.
3.
Open Print Queue, click Printer Setup, click the Utility tab, and then click Open Printer
Utility.
4.
Click HTMLConfig.
5.
Click the Networking tab, and then click Wireless in the list on the left.
6.
Under Communication Mode, click Infrastructure, select a network name from the Available
Network Names (SSID) list, and then click the << button.
7.
From the Security Mode pop-up menu under Authentication, click WEP.
8.
Type the WEP key and then click Apply.
9.
Click OK in the confirmation box.
10. Close the HTML Config windows and the Print Queue window.
11. In the Print & Fax window, choose the USB option (listed with the product model) and then click
the minus - button.
12. When the window with the list of printers appears, choose the Bonjour option (listed with the
product model), and then click Add.
18
Chapter 3 Use the product with Mac
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Supported utilities for Mac (wireless models only)
Embedded Web server
Network models are equipped with an embedded Web server, which provides access to information
about device and network activities. This information appears in a Web browser, such as Microsoft
Internet Explorer, Netscape Navigator, Apple Safari, or Firefox.
The embedded Web server resides on the device. It is not loaded on a network server.
The embedded Web server provides an interface to the device that anyone who has a networkconnected computer and a standard Web browser can use. No special software is installed or
configured, but you must have a supported Web browser on your computer. To gain access to the
embedded Web server, type the IP address for the device in the address line of the browser. (To find
the IP address, print a configuration page.)
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Software for Mac
19
Print with Mac
Create and use printing presets in Macintosh
Use printing presets to save the current printer driver settings for reuse.
Create a printing preset
1.
On the File menu, click Print.
2.
Select the driver.
3.
Select the print settings.
4.
In the Presets box, click Save As..., and type a name for the preset.
5.
Click OK.
Use printing presets
1.
On the File menu, click Print.
2.
Select the driver.
3.
In the Presets box, select the printing preset that you want to use.
NOTE: To use printer-driver default settings, select Standard.
Resize documents or print on a custom paper size
You can scale a document to fit on a different size of paper.
1.
On the File menu, click Print.
2.
Open the Paper Handling menu.
3.
In the area for Destination Paper Size, select Scale to fit paper size, and then select the
size from the drop-down list.
4.
If you want to use only paper that is smaller than the document, select Scale down only.
Print a cover page
You can print a separate cover page for your document that includes a message (such as
“Confidential”).
20
1.
On the File menu, click Print.
2.
Select the driver.
Chapter 3 Use the product with Mac
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3.
Open the Cover Page menu, and then select whether to print the cover page Before
Document or After Document.
4.
In the Cover Page Type menu, select the message that you want to print on the cover page.
NOTE: To print a blank cover page, select Standard as the Cover Page Type.
Print multiple pages on one sheet of paper in Macintosh
You can print more than one page on a single sheet of paper. This feature provides a cost-effective way
to print draft pages.
1.
On the File menu, click Print.
2.
Select the driver.
3.
Open the Layout menu.
4.
Next to Pages per Sheet, select the number of pages that you want to print on each sheet (1,
2, 4, 6, 9, or 16).
5.
Next to Layout Direction, select the order and placement of the pages on the sheet.
6.
Next to Borders, select the type of border to print around each page on the sheet.
Print on both sides (duplex)
Print on both sides manually
1.
Insert enough paper into the input tray to accommodate the print job. If you are loading special
paper such as letterhead, load it face-down in the tray.
2.
On the File menu, click Print.
3.
Mac OS X v10.4: In the Layout drop-down list, select the Long-edged binding item or the
Short-edged binding item.
-orMac OS X v10.5 and v10.6: Click the Two-sided check box.
4.
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Click Print. Follow the instructions in the dialog box that opens on the computer screen before
placing the output stack in the tray for printing the second half.
Print with Mac
21
22
5.
Go to the product, and remove any blank paper that is in the tray.
6.
Take the printed stack from the output bin, and then insert the stack printed side down into the tray
with the top edge feeding into the product first.
7.
At the computer, click the Continue button to finish the print job.
Chapter 3 Use the product with Mac
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4
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Connect the product
●
Supported network operating systems (wireless models only)
●
USB connection
●
Network connection (wireless models only)
23
Supported network operating systems (wireless
models only)
The product supports the following operating systems for wireless printing:
24
●
Windows Vista (32-bit and 64-bit)
●
Windows XP (32-bit and 64-bit)
●
Windows 7
●
Windows Server 2003 (32-bit and 64-bit)
●
Windows Server 2008 (32-bit and 64-bit)
●
Mac OS X v10.4, v10.5, and v10.6
Chapter 4 Connect the product
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USB connection
This product supports a Hi-Speed USB 2.0 connection. You must use an A-to-B type USB cable that is no
longer than 2 m (6.56 ft).
CD installation
1.
Insert the software installation CD into the computer CD drive.
NOTE: Do not connect the USB cable until prompted.
2.
If the installation program does not start automatically, browse the CD contents and run the
SETUP.EXE file.
3.
Follow the onscreen instructions to install the software.
When you use the CD to install the software, you can choose the following types of installations:
●
Easy Install (recommended)
You will not be prompted to accept or make changes to default settings, and you automatically
will accept the software license agreement.
●
Advanced Install
You will be prompted to accept or make changes to default settings.
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USB connection
25
Network connection (wireless models only)
The product can connect to wireless networks.
Supported network protocols
To connect a networking-equipped product to a network, you need a network that uses one of the
following protocols.
●
TCP/IP (IPv4 or IPv6)
●
Port 9100
●
LPR
●
DHCP
●
AutoIP
●
SNMP
●
Bonjour
●
SLP
●
WSD
●
NBNS
Install the product on a wireless network with the software CD
1.
Insert the software CD into the computer CD tray.
If the installation program does not start automatically, browse the CD contents and run the
SETUP.EXE file.
2.
Follow the onscreen instructions to complete the product installation.
3.
When the installation is complete, if you want to verify that the product has a network IP address,
button until the ready
light
print a configuration page. Press and hold the product cancel
blinks, and then release the button to print the configuration page.
Turn off the product wireless unit
If you want to disconnect the product from a wireless network, you can turn off the wireless unit in the
product.
26
1.
At the product control panel, press and hold the wireless button for more than 5 seconds.
2.
To confirm that the wireless unit is turned off, print a configuration page, and then verify that the
product IP address is specified as 0.0.0.0 on the configuration page.
Chapter 4 Connect the product
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Configure the network product
Use the Wireless Configuration utility
Use the Wireless Configuration utility to configure the product to print on a wireless network.
1.
Connect the wireless product to the computer through a USB cable.
2.
Click the Start button, and then click the Programs or All Programs menu item.
3.
Click the HP menu item, and then click the HP LaserJet Professional P1100 Printer series
menu item.
4.
Click the Wireless Configuration menu item.
5.
Follow the onscreen instructions to configure the product to print on a wireless network.
Restore default wireless settings
1.
Turn the product off.
2.
Press and hold the wireless
3.
Hold the buttons until all the lights blink in unison, and then release the buttons.
button and the cancel
button, and then turn the product on.
View or change network settings
Use the embedded Web server to view or change IP configuration settings.
1.
Print a configuration page, and locate the IP address.
●
If you are using IPv4, the IP address contains only digits. It has this format:
xxx.xxx.xxx.xxx
●
If you are using IPv6, the IP address is a hexadecimal combination of characters and digits. It
has a format similar to this:
xxxx::xxxx:xxxx:xxxx:xxxx
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2.
To open the embedded Web server, type the IP address into the address line of a Web browser.
3.
Click the Networking tab to obtain network information. You can change settings as needed.
Network connection (wireless models only)
27
Set or change the network password
Use the embedded Web server to set a network password or change an existing password.
1.
Open the embedded Web server, click the Networking tab, and click the Password link.
NOTE: If a password has previously been set, you are prompted to type the password. Type the
password, and then click the Apply button.
2.
Type the new password in the Password box and in the Confirm Password box.
3.
At the bottom of the window, click the Apply button to save the password.
IP address
The product IP address can be set manually, or it can be configured automatically using DHCP, BootP,
or AutoIP.
To change the IP address manually, use the HP Embedded Web Server.
1.
Open the HP Embedded Web Server, and then click the Networking tab.
2.
In the navigation pane, click the IPv4 Configuration link or the IPv6 Configuration link.
3.
In the IP Address Configuration section, click the Manual IP option.
4.
Type the required data in the Manual IP Address box, the IP Subnet Mask box, and the
Manual Default Gateway box.
5.
Click the Apply button.
Link speed setting
Use the Networking tab in the HP Embedded Web Server to set the link speed if necessary. The
setting is on the Advanced page.
Incorrect changes to the link speed setting might prevent the product from communicating with other
network devices. For most situations, leave the product in automatic mode. Changes can cause the
product to turn off, and then on. Only make changes when the product is idle.
28
Chapter 4 Connect the product
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5
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Paper and print media
●
Understand paper and print media use
●
Special paper or print media guidelines
●
Change the print driver to match the media type and size
●
Supported paper sizes
●
Supported paper types and tray capacity
●
Paper orientation for loading trays
●
Load paper trays
29
Understand paper and print media use
This product supports a variety of paper and other print media in accordance with the guidelines in this
user guide. Paper or print media that does not meet these guidelines might cause poor print quality,
increased jams, and premature wear on the product.
For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do
not use paper or print media made for inkjet printers. HP Company cannot recommend the use of other
brands of media because HP cannot control their quality.
It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory
results. This might be the result of improper handling, unacceptable temperature and/or humidity levels,
or other variables over which HP has no control.
CAUTION: Using paper or print media that does not meet HP’s specifications might cause problems
for the product, requiring repair. This repair is not covered by the HP warranty or service agreements.
30
Chapter 5 Paper and print media
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Special paper or print media guidelines
This product supports printing on special media. Use the following guidelines to obtain satisfactory
results. When using special paper or print media, be sure to set the type and size in the printer driver
to obtain the best results.
CAUTION: HP LaserJet products use fusers to bond dry toner particles to the paper in very precise
dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper could damage the
product.
Media type
Do
Envelopes
●
Store envelopes flat.
●
●
Use envelopes where the seam
extends all the way to the corner of
the envelope.
Do not use envelopes that are
wrinkled, nicked, stuck together, or
otherwise damaged.
●
Do not use envelopes that have
clasps, snaps, windows, or coated
linings.
●
Do not use self-stick adhesives or
other synthetic materials.
●
Do not use labels that have
wrinkles or bubbles, or are
damaged.
●
Do not print partial sheets of labels.
●
Do not use transparent print media
not approved for laser printers.
●
Labels
Use peel-off adhesive strips that are
approved for use in laser printers.
●
Use only labels that have no
exposed backing between them.
●
Use labels that lie flat.
●
Use only full sheets of labels.
●
Use only transparencies that are
approved for use in laser printers.
●
Place transparencies on a flat
surface after removing them from
the product.
Letterhead or preprinted forms
●
Use only letterhead or forms
approved for use in laser printers.
●
Do not use raised or metallic
letterhead.
Heavy paper
●
Use only heavy paper that is
approved for use in laser printers
and meets the weight specifications
for this product.
●
Do not use paper that is heavier
than the recommended media
specification for this product unless
it is HP paper that has been
approved for use in this product.
Glossy or coated paper
●
Use only glossy or coated paper
that is approved for use in laser
printers.
●
Do not use glossy or coated paper
designed for use in inkjet products.
Transparencies
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Do not
Special paper or print media guidelines
31
Change the print driver to match the media type
and size
Selecting media by type and size results in significantly better print quality for heavy paper, glossy
paper, and overhead transparencies. Using the wrong setting can result in unsatisfactory print quality.
Always print by type for special print media, such as labels or transparencies. Always print by size for
envelopes.
NOTE: Depending on the software program, the commands and dialog box names that follow might
be different.
32
1.
On the File menu in the software program, click the Print menu item.
2.
Select the driver, and then click the Properties button or the Preferences button.
3.
Click the Paper/Quality tab.
4.
In the Type is or Size is list box, select the correct media type or size.
5.
Click the OK button.
Chapter 5 Paper and print media
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Supported paper sizes
This product supports various paper sizes, and it adapts to various media.
NOTE: To obtain best print results, select the appropriate paper size and type in your print driver
before printing.
Table 5-1 Supported paper and print media sizes
Size
Dimensions
Letter
216 x 279 mm (8.5 x 11 in)
Legal
216 x 356 mm (8.5 x 14 in)
A4
210 x 297 mm (8.27 x 11.69 in)
Executive
184 x 267 mm (7.25 x 10.5 in)
A5
148 x 210 mm (5.83 x 8.27 in)
A6
105 x 148 mm (4.13 x 5.83 in)
B5 (JIS)
182 x 257 mm (7.17 x 10.12 in)
16k
184 x 260 mm (7.24 x 10.23 in)
Input tray
Priority input slot
(wireless models
only)
Input tray
Priority input slot
(wireless models
only)
195 x 270 mm (7.68 x 10.62 in)
197 x 273 mm (7.75 x 10.75 in)
Custom
Minimum: 76 x 127 mm (3 x 5 in)
Maximum: 216 x 356 mm (8.5 x 14.0 in)
Table 5-2 Supported envelopes and postcards
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Size
Dimensions
Envelope #10
105 x 241 mm (4.13 x 9.49 in)
Envelope DL
110 x 220 mm (4.33 x 8.66 in)
Envelope C5
162 x 229 mm (6.93 x 9.84 in)
Envelope B5
176 x 250 mm (6.7 x 9.8 in)
Envelope Monarch
98 x 191 mm (3.9 x 7.5 in)
Double postcard
(JIS)
148 x 200 mm (5.83 x 7.87 in)
Supported paper sizes
33
Supported paper types and tray capacity
Supported paper and print media types
For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/
ljp1100series.
Paper type (printer driver)
Input tray
Priority input slot (wireless models
only)
Paper, including the following types:
●
Plain
●
Vellum
●
Recycled
Rough
Envelope
Labels
Cardstock
Transparency
Postcards
Tray and bin capacity
Tray or bin
Paper type
Specifications
Quantity
Input tray
Paper
Range:
150 sheets of 75 g/m2 (20 lb)
bond
60 g/m2 (16 lb) bond to 163 g/
m2 (43 lb) bond
34
Envelopes
60 g/m2 (16 lb) bond to 90 g/
m2 (24 lb) bond
Up to 10 envelopes
Transparencies
Minimum 0.13 mm (0.005 in)
thick
Up to 75 transparencies
Chapter 5 Paper and print media
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Tray or bin
Paper type
Specifications
Quantity
Output bin
Paper
Range:
Up to 125 sheets of 75 g/m2
(20 lb) bond
60 g/m2 (16 lb) bond to 163 g/
m2 (43 lb) bond
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Envelopes
Less than 60 g/m2 (16 lb) bond
to 90 g/m2 (24 lb) bond
Up to 10 envelopes
Transparencies
Minimum 0.13 mm (0.005 in)
thick
Up to 75 transparencies
Supported paper types and tray capacity
35
Paper orientation for loading trays
If you are using paper that requires a specific orientation, load it according to the information in the
following table.
Paper type
How to load paper
Preprinted or letterhead
●
Face up
●
Top edge leading into the product
●
Face up
●
Holes toward the left side of the product
●
Face up
●
Left short edge leading into the product
Prepunched
Envelope
Load paper trays
CAUTION: If you try to print on media that is wrinkled, folded, or damaged in any way, a jam might
occur. See Clear jams on page 79 for more information.
Priority feed slot
The priority feed slot holds up to 10 sheets of media or one envelope, one transparency, or one sheet
of labels or cardstock. Load media with the top forward and the side to be printed on facing up. To
prevent jams and skewing, always adjust the side media guides before feeding the media.
Input tray
The input tray holds 150 pages of 75 g/m2 (20 lb) paper, or fewer sheets of heavier media (a 15 mm
(0.6 in) stack height or less).
Load media with the top forward and the side to be printed on facing up. To prevent jams and
skewing, always adjust the side and front media guides.
NOTE: When you add new media, make sure that you remove all of the media from the input tray
and straighten the entire stack. This helps prevent multiple sheets of media from feeding through the
product at one time, reducing media jams.
36
Chapter 5 Paper and print media
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Tray adjustment for short media (base models only)
To print on media shorter than 185 mm (7.28 in), use the short media extender to adjust your input
tray.
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1.
Remove the short media extender tool from the storage slot on the left side of the media input
area.
2.
Attach the tool to the adjustable media guide.
3.
Insert the media into the product until it stops, and then slide the adjustable media guide, with the
tool attached to support the media.
4.
When finished printing with short media, remove the short media extender tool, and then place it
back in the storage slot.
Load paper trays
37
38
Chapter 5 Paper and print media
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6
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Print tasks
●
Cancel a print job
●
Print with Windows
39
Cancel a print job
You can stop a print job by using the software program.
NOTE: It can take several minutes for all print jobs to clear after you have canceled a print job.
Stop the current print job from the control panel (wireless models
only)
▲
Press the cancel
button on the control panel.
Stop the current print job from the software program
When you send the print job, a dialog box opens briefly on the screen, giving you the option to cancel
the print job.
If several jobs are sent to the product through your software, they might be waiting in a print queue (for
example, in Windows Print Manager). See the software program documentation for specific instructions
about canceling a print job from the computer.
If a print job is waiting in a print queue or print spooler, delete the print job there.
1.
Windows Vista and Windows 7: Click Start, click Control Panel, and then in the
category for Hardware and Sound click Printer.
-orWindows XP, Windows Server 2003, and Windows Server 2008 (using the
default Start menu view): Click Start, click Settings, and then click Printers and Faxes.
-orWindows XP, Windows Server 2003, and Windows Server 2008 (using the
Classic Start menu view): Click Start, click Settings, and then click Printers.
40
2.
In the list of printers, double-click the name of this product to open the print queue or spooler.
3.
Select the print job that you want to cancel, right-click the job, and then click the Cancel or
Delete item.
Chapter 6 Print tasks
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Print with Windows
NOTE: Depending on the software program, the commands and dialog box names that follow might
be different.
Open the Windows printer driver
1.
On the File menu in the software program, click Print.
2.
Select the product, and then click Properties or Preferences.
Get help for any print option with Windows
Printer-driver Help is separate from program Help. The printer-driver help provides explanations for the
buttons, check boxes, and drop-down lists that are in the printer driver. It also includes instructions for
performing common printing tasks, such as printing on both sides, printing multiple pages on one sheet,
and printing the first page or covers on different paper.
Activate the printer-driver Help screens in one of the following ways:
●
In the printer driver Properties dialog box, click the Help button.
●
Press the F1 key on the computer keyboard.
●
Click the question-mark symbol in the upper-right corner of the printer driver.
●
Right-click on any item in the driver.
Change the number of print copies with Windows
1.
Open the printer driver, click the Properties or Preferences button, and then click the
Advanced tab.
2.
In the Copies area, use the arrow buttons to adjust the number of copies.
If you are printing multiple copies, click the Collate check box to collate the copies.
3.
Click the OK button.
Print colored text as black with Windows
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1.
Open the printer driver, click the Properties or Preferences button, and then click the
Advanced tab.
2.
Click the Print All Text as Black check box.
3.
Click the OK button.
Print with Windows
41
Save custom print settings for reuse with Windows
Use a printing quick set
1.
Open the printer driver, and then click the Properties or Preferences button. The Print Tasks
Quick Sets drop-down list appears on all tabs except the Services tab.
2.
In the Print Tasks Quick Sets drop-down list , select one of the quick sets, and then click OK to
print the job with the predefined settings.
Create a custom printing quick set
1.
Open the printer driver, and then click the Properties or Preferences button. The Print Tasks
Quick Sets drop-down list appears on all tabs except the Services tab.
2.
Select an existing quick set as a base.
3.
Select the print options for the new quick set.
4.
Click Save As, type a name for the quick set, and then click OK.
Improve print quality with Windows
Select a page size
1.
Open the printer driver, click the Properties or Preferences button, and then click the Paper/
Quality tab.
2.
Select a size from the Size is drop-down list.
3.
Click the OK button.
Select a custom page size
1.
Open the printer driver, and then click the Paper/Quality tab.
2.
Click the Custom button. The Custom Paper Size dialog box opens.
3.
Type a name for the custom size, specify the dimensions, and then click Save.
4.
Click the Close button, and then click the OK button.
Select a paper type
42
1.
Open the printer driver, click the Properties or Preferences button, and then click the Paper/
Quality tab.
2.
Select a type from the Type is drop-down list.
3.
Click the OK button.
Chapter 6 Print tasks
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Select the print resolution
1.
Open the printer driver, click the Properties or Preferences button, and then click the Paper/
Quality tab.
2.
In the Print Quality area, select an option from the drop-down list. See the printer-driver online
Help for information about each of the available options.
NOTE: To use a draft-quality resolution, in the Print Quality area, click the EconoMode
check box.
3.
Click the OK button.
Print the first or last page on different paper with Windows
1.
Open the printer driver, click the Properties or Preferences button, and then click the Paper/
Quality tab.
2.
Click the Use Different Paper/Covers check box, and then select the necessary settings for
the front cover, other pages, and back cover.
3.
Click the OK button.
Scale a document to fit page size with Windows
1.
Open the printer driver, click the Properties or Preferences button, and then click the Effects
tab.
2.
Click the Print document on check box, and then select a size from the drop-down list.
3.
Click the OK button.
Add a watermark to a document with Windows
1.
Open the printer driver, click the Properties or Preferences button, and then click the Effects
tab.
2.
Select a watermark from the Watermarks drop-down list.
To print the watermark on the first page only, click the First page only check box. Otherwise,
the watermark is printed on each page.
3.
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Click the OK button.
Print with Windows
43
Print on both sides (duplex) with Windows
Manually print on both sides (duplex)
44
1.
Load paper face-up in the input tray.
2.
Open the printer driver, and then click the Properties or Preferences button.
3.
Click the Finishing tab.
4.
Click the Print On Both Sides (manually) check box. If you will bind the document along the
top edge, click the Flip pages up check box.
5.
Click the OK button to print the first side of the job.
Chapter 6 Print tasks
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6.
Retrieve the printed stack from the output bin, and, maintaining the paper orientation, place it with
the printed-side facing down in the input tray.
7.
At the computer, click the Continue button to print the second side of the job.
Create a booklet with Windows
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1.
Open the printer driver, click the Properties or Preferences button, and then click the
Finishing tab.
2.
Click the Print on both sides (manually) check box.
3.
In the Booklet layout drop-down list, click the Left binding or Right binding option. The
Pages per sheet option automatically changes to 2 pages per sheet.
4.
Click the OK button.
Print with Windows
45
Print multiple pages per sheet with Windows
1.
Open the printer driver, click the Properties or Preferences button, and then click the
Finishing tab.
2.
Select the number of pages per sheet from the Pages per sheet drop-down list.
3.
Select the correct options for Print Page Borders, Page Order, and Orientation.
4.
Click the OK button.
Select page orientation with Windows
1.
Open the printer driver, click the Properties or Preferences button, and then click the
Finishing tab.
2.
In the Orientation area, select the Portrait or Landscape option.
To print the page image upside down, select the Rotate by 180 degrees option.
3.
Click the OK button.
Use HP ePrint
HP ePrint is a suite of Web-based printing services that enable a supported HP product to print
documents of the following types:
●
E-mail messages and attachments sent directly to the HP product’s e-mail address
●
Documents from select mobile device print applications
Use HP Cloud Print
Use HP Cloud Print to print e-mail messages and attachments by sending them to the product's e-mail
address from any e-mail enabled device.
NOTE: The product must be connected to a wired or wireless network. To use HP Cloud Print, you
must first have access to the Internet and enable HP Web Services.
1.
46
Enable HP Web Services in the HP Embedded Web Server (EWS) by following these steps:
a.
After the product is connected to the network, print a configuration page and identify the
product IP address.
b.
At your computer, open a Web browser and enter the product IP address into the address
line. The HP EWS appears.
Chapter 6 Print tasks
ENWW
c.
Click the HP Web Services tab. If your network does not use a proxy server to access the
Internet, proceed to the next step. If your network uses a proxy server to access the Internet,
follow these instructions before proceeding to the next step:
i.
Select the Proxy Settings tab.
ii.
Select the Check this box if your network uses a proxy server to access
the Internet check box.
iii. In the Proxy Server field, enter the proxy server address and port number, and then
click the Apply button.
d.
Select the HP Web Services tab and click the Enable button. The product configures the
connection to the Internet, and then a message appears informing you that an information
sheet will be printed.
e.
Click the OK button. An ePrint page prints out. On the ePrint page, look for the e-mail
address that is automatically assigned to the product.
2.
To print a document, attach it to an e-mail message, and then send the message to the product's email address. Go to www.hpeprintcenter.com for a list of supported document types
3.
Optionally, use the HP ePrintCenter Web site to define security settings and to configure default
print settings for all HP ePrint jobs sent to this product:
a.
Open a Web browser and go to www.hpeprintcenter.com.
b.
Click Sign In, and enter your HP ePrintCenter credentials or sign up for a new account.
c.
Select your product from the list, or click the + Add printer button to add it. To add the
product, you need the product code, which is the segment of the product e-mail address that
is before the @ symbol.
NOTE: This code is valid for only 24 hours from the time you enable HP Web Services. If it
expires, follow the instructions to enable HP Web Services again, and obtain a new code.
d.
Click the Setup button. The HP ePrint Settings dialog box appears. Three tabs are
available:
●
Allowed Senders. To prevent your product from printing unexpected documents, click
the Allowed Senders tab. Click Allowed Senders Only, and then add the e-mail
addresses from which you want to allow ePrint jobs.
●
Print Options. To set up default settings for all ePrint jobs sent to this product, click the
Print Options tab, and then select the settings that you want to use.
●
Advanced. To change the product’s e-mail address, click the Advanced tab.
Use HP Direct Print (wireless models only)
Use HP Direct Print to print directly to the product from any mobile device (such as a smart phone, net
book, or laptop computer).
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Print with Windows
47
NOTE: No setup is necessary, but HP Direct Print must be enabled. Your mobile device must have an
HP print application installed.
The HP LaserJet Professional P1102w model does not support HP Direct Print.
1.
To enable HP Direct Print, follow these steps:
a.
After the product is connected to the network, print a configuration page and identify the
product IP address.
b.
At your computer, open a Web browser and enter the product IP address into the address
line. The HP EWS screen appears.
c.
Click the Networking tab.
d.
On the Networking page, click Wireless Direct Setup. Select the check box, enter the
network name (SSID) in the Wireless Direct Printing Name (SSID) field, and then click
the Apply button. The IP address of the mobile device appears in the Networking page.
NOTE: To find the network name (SSID), click the Wireless Configuration menu in the
Networking page.
2.
To print a document from an application, select File, and then select Print.
NOTE: If only one product that supports HP Direct Print is connected to the wireless network, the
document prints. If more than one product that supports HP Direct Print is connected, a list of
products appears; you must select your product before proceeding to the next step. If no product is
discovered, follow the instructions in step 1 to connect the product.
Use AirPrint
Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to
the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in
the following applications:
●
Mail
●
Photos
●
Safari
●
Select third-party applications
NOTE: The product must be connected to a wired or wireless network.
48
Chapter 6 Print tasks
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To print, follow these steps:
1.
2.
Tap the action
item.
Tap Print.
NOTE: If you are printing for the first time, or if your previously selected product is not
available, you must select a product before proceeding to the next step.
3.
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Configure the print options and then tap Print.
Print with Windows
49
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Chapter 6 Print tasks
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7
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Manage and maintain the product
●
Print the information pages
●
Use the HP Embedded Web Server (wireless models only)
●
Economy settings
●
Manage supplies and accessories
●
Clean the product
●
Product updates
51
Print the information pages
You can print the following information pages.
Configuration page
The configuration page lists current product settings and properties. It also contains a status log report.
To print a configuration page, do the following:
1.
Open the printer driver, and then click the Properties or Preferences button.
2.
Click the Services tab, and then, in the Print Information Pages drop-down list, click the
Config Page list item.
3.
Click the Print button.
On wireless models, you can print the configuration page from the product control panel.
▲
At the control panel, press and hold the cancel
and then release the button.
button until the ready
light starts blinking,
Supplies status page
To print the supplies status page, select it from the Print Information Pages drop-down on the
Services tab in the printer driver. The supplies status page provides the following information:
●
The estimated percentage of toner remaining in the print cartridge
●
The number of pages and print jobs that have been processed
●
Ordering and recycling information
Demo page
To print the demo page, select it from the Print Information Pages drop-down on the Services tab
in the printer driver. The demo page contains examples of text and graphics, and is used to show
product print quality.
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Chapter 7 Manage and maintain the product
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Use the HP Embedded Web Server (wireless models
only)
Use the HP Embedded Web Server (EWS) to view product and network status and to manage printing
functions from a computer.
●
View product status information
●
Determine the remaining life on all supplies and order new ones
●
View and change the product default configuration settings
●
View and change network configuration
You do not need to install any software on the computer. You only need to use one of these supported
Web browsers:
●
Internet Explorer 6.0 (and later)
●
Firefox 1.0 (and later)
●
Mozilla 1.6 (and later)
●
Opera 7.0 (and later)
●
Safari 1.2 (and later)
●
Konqueror 3.2 (and later)
The HP Embedded Web Server works when the product is connected to a TCP/IP-based network. The
HP Embedded Web Server does not support IPX-based connections or direct USB connections.
NOTE: You do not have to have Internet access to open and use the HP Embedded Web Server.
However, if you click a link on any of the pages, you must have Internet access to go to the site
associated with the link.
Open the HP Embedded Web Server by using a network
connection
To open the HP Embedded Web Server, type the IP address or host name of the product in the address
field of a supported Web browser. To find the IP address, print a configuration page at the product by
pressing and holding the cancel
button when the ready
light is on and no other jobs are printing.
Hold the button until the ready
light starts blinking.
TIP:
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After you open the URL, bookmark it so that you can return to it quickly in the future.
Use the HP Embedded Web Server (wireless models only)
53
HP Embedded Web Server sections
Information tab
The Information pages group consists of the following pages:
●
Device Status displays the status of the product and HP supplies.
●
Device Configuration shows the information found on the Configuration page.
●
Supplies Status shows the status of HP supplies and provides part numbers. To order new
supplies, click Order Supplies in the upper-right part of the window.
●
Network Summary shows the information found on the Network Summary page.
Settings tab
Use this tab to configure the product from your computer. If this product is networked, always consult
with the product administrator before changing settings on this tab.
The Settings tab contains the Printing page where you can view and change the default print job
settings.
Networking tab
Network administrators can use this tab to control network-related settings for the product when it is
connected to an IP-based network.
Links
Links are located in the upper-right part of the status pages. You must have Internet access to use any of
these links. If you use a dial-up connection and did not connect when you first opened the
HP Embedded Web Server, you must connect before you can visit these Web sites. Connecting might
require that you close the HP Embedded Web Server and reopen it.
54
●
Shop for Supplies. Click this link to connect to the Sure Supply Web site and order genuine
HP supplies from HP or a reseller of your choice.
●
Support. Connects to the product support site. You can search for help regarding general topics.
Chapter 7 Manage and maintain the product
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Economy settings
Auto-Off mode
Auto-Off is an energy-saving feature of this product. After a user-specified time period, the product
automatically reduces its power consumption (Auto-Off). The product returns to the ready state when a
button is pressed or a print job is received. When the product is in Auto-Off mode, all of the controlpanel LEDs and the power button backlight LED are off.
NOTE: Although the product lights are off in Auto-Off mode, the product will work normally when it
receives a print job.
Change the Auto-Off delay time
You can change how long the product remains idle (Auto-Off delay) before it enters Auto-Off mode.
NOTE: The default Auto-Off delay setting is 5 minutes.
1.
Open the printer properties, and then click the Device Settings tab.
2.
Select the Auto-Off delay from the Auto-Off drop-down list.
NOTE: The changed setting does not go into effect until a print job is sent to product.
Print with EconoMode
This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less
toner and decrease the cost per page. However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner
supply might outlast the mechanical parts in the print cartridge. If print quality begins to degrade under
these circumstances, you must install a new print cartridge, even if there is toner supply remaining in
the cartridge.
Enable EconoMode with Windows
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1.
Open the printer driver, and then click the Properties or Preferences button.
2.
Click the Paper/Quality tab.
3.
Click the EconoMode check box.
Economy settings
55
Manage supplies and accessories
Correctly using, storing, and monitoring the print cartridge can help ensure high-quality print output.
Check and order supplies
Print-cartridge storage
Do not remove the print cartridge from its package until you are ready to use it.
CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few
minutes.
HP Policy on non-HP print cartridges
HP Company cannot recommend the use of non-HP print cartridges, either new or remanufactured.
NOTE: Any damage caused by a non-HP print cartridge is not covered under the HP warranty and
service agreements.
To install a new genuine HP print cartridge, see Replace the print cartridge on page 58.
HP fraud hotline and Web site
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to www.hp.com/go/
anticounterfeit when you install an HP print cartridge and the control-panel message says the cartridge
is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
●
You are experiencing a high number of problems with the print cartridge.
●
The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the
packaging differs from HP packaging).
Recycle supplies
To recycle a genuine HP print cartridge, place the used cartridge in the box in which the new cartridge
arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete
information, see the recycling guide that is included with each new HP supply item.
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Chapter 7 Manage and maintain the product
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Replacement instructions
Redistribute toner
When a small amount of toner remains in print cartridge, faded or light areas might appear on the
printed page. You might be able to temporarily improve print quality by redistributing the toner.
1.
Open the print-cartridge door, and then remove the print cartridge.
2.
To redistribute the toner, gently rock the print cartridge from front to back.
CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in
cold water. Hot water sets toner into the fabric.
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Manage supplies and accessories
57
3.
Reinsert the print cartridge into the product, and then close the print-cartridge door.
If the print is still light, install a new print cartridge.
Replace the print cartridge
When a print cartridge approaches the end of useful life, you can continue printing with the current
cartridge until redistributing the toner no longer yields acceptable print quality.
1.
58
Open the print-cartridge door, and then remove the old print cartridge.
Chapter 7 Manage and maintain the product
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2.
Remove the new print cartridge from the packaging. Place the used print cartridge in the bag and
box for recycling.
CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end. Do
not touch the cartridge shutter or the roller surface.
3.
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Grasp both sides of the print cartridge and gently rock the print cartridge to distribute the toner
evenly inside the cartridge.
Manage supplies and accessories
59
4.
Bend the tab on the left side of the cartridge until the tab breaks loose, and then pull the tab until
all the tape is removed from the cartridge. Place the tab and tape in the print-cartridge box to
return for recycling.
5.
Insert the print cartridge in the product, and then close the print-cartridge door.
CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in
cold water. Hot water sets toner into the fabric.
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Chapter 7 Manage and maintain the product
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Replace the pickup roller
Normal use with good media causes wear. The use of poor media might require more frequent
replacement of the pickup roller.
If the product regularly mispicks (no media feeds through), you might need to change or clean the
pickup roller. See Clean the pickup roller on page 67 to order a new pickup roller.
1.
Open the print-cartridge door, and then remove the print cartridge.
CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light.
Cover the print cartridge with a sheet of paper.
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Manage supplies and accessories
61
62
2.
Find the pickup roller.
3.
Release the small, white tabs on each side of the pickup roller, and rotate the pickup roller toward
the front.
4.
Gently pull the pickup roller up and out.
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5.
Position the new pickup roller in the slot. The circular and rectangular slots on each side prevents
you from installing the roller incorrectly.
6.
Rotate the top of the new pickup roller away from you until both sides snap into place.
7.
Insert the print cartridge in the product, and then close the print-cartridge door.
Manage supplies and accessories
63
Replace the separation pad
Normal use with good media causes wear. The use of poor media might require more frequent
replacement of the separation pad.
If the product regularly pulls multiple sheets of media at a time, you might need to change the
separation pad.
NOTE: Before you change the separation pad, clean the pickup roller. See Clean the pickup roller
on page 67.
WARNING! Before changing the separation pad, turn the product off, disconnect the power cord
from the wall outlet, and then wait for the product to cool.
64
1.
Disconnect the product power cord from the product.
2.
Remove the paper and close the input tray. Set the product on its front.
3.
At the bottom of the product, unscrew the two screws holding the separation pad in place.
Chapter 7 Manage and maintain the product
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4.
Remove the separation pad.
5.
Insert the new separation pad, and screw it into place.
Manage supplies and accessories
65
6.
66
Reconnect the power cord, and then turn on the product.
Chapter 7 Manage and maintain the product
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Clean the product
Clean the pickup roller
If you want to clean the pickup roller before deciding to replace it, follow these instructions:
1.
Unplug the power cord from the product and remove the pickup roller as described in Replace the
pickup roller on page 61.
2.
Dab a lint-free cloth in isopropyl alcohol, and scrub the roller.
WARNING! Alcohol is flammable. Keep the alcohol and cloth away from an open flame.
Before you close the product and plug in the power cord, allow the alcohol to dry completely.
NOTE: In certain areas of California, air pollution control regulations restrict the use of liquid
Isopropyl Alcohol (IPA) as a cleaning agent. In those areas of California, please disregard the
previous recommendations and use a dry, lint-free cloth, moistened with water, to clean the pickup
roller.
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3.
Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
4.
Allow the pickup roller to dry completely before you reinstall it in the product.
5.
Reconnect the power cord.
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67
Clean the paper path
If you are experiencing toner specks or dots on the printouts, clean the paper path. This process uses a
transparency to remove dust and toner from the paper path. Do not use bond or rough paper.
NOTE: For best results use a sheet of transparency. If you do not have any transparencies, you can
use copier-grade media (60 to 163 g/m2 (16 to 43 lb)) that has a smooth surface.
1.
Make sure that the product is idle and the ready light
2.
Load media in the input tray.
3.
Open the printer Properties.
4.
Click the Device Settings tab.
5.
In the Cleaning Page area, click the Start button to process the cleaning page.
is on.
NOTE: The cleaning process takes about 2 minutes. The cleaning page stops periodically during the
cleaning process. Do not turn the product off until the cleaning process has finished. You might need to
repeat the cleaning process several times to thoroughly clean the product.
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Chapter 7 Manage and maintain the product
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Clean the print-cartridge area
You do not need to clean the print-cartridge area often. However, cleaning this area can improve the
quality of the printed sheets.
WARNING! Before changing the separation pad, turn the product off, disconnect the power cord
from the wall outlet, and then wait for the product to cool.
1.
Disconnect the power cord from the product. Open the print-cartridge door, and then remove the
print cartridge.
CAUTION: Do not touch the black-sponge transfer roller inside the product. Doing so can
damage the product.
CAUTION:
of paper.
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To prevent damage, do not expose the print cartridge to light. Cover it with a piece
Clean the product
69
70
2.
With a dry, lint-free cloth, wipe any residue from the paper-path area and the print-cartridge
cavity.
3.
Reinstall the print cartridge, and then close the print-cartridge door.
Chapter 7 Manage and maintain the product
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4.
Disconnect the power cord.
Clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device.
Product updates
Software and firmware updates and installation instructions for this product are available at
www.hp.com/support/ljp1100series. Click Downloads and drivers, click the operating system,
and then select the download for the product.
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Product updates
71
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Chapter 7 Manage and maintain the product
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8
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Solve problems
●
Solve general problems
●
Interpret control-panel light patterns
●
Clear jams
●
Solve paper-handling problems
●
Solve image-quality problems
●
Solve performance problems
●
Solve connectivity problems
●
Solve product software problems
73
Solve general problems
If the product is not responding correctly, complete the steps in the following checklist, in order. If the
product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves
the problem, you can stop without performing the other steps on the checklist.
Troubleshooting checklist
1.
2.
Make sure that the product is set up correctly.
a.
Press the power button to turn on the product or to deactivate the Auto-Off mode.
b.
Check the power-cable connections.
c.
Make sure that the line voltage is correct for the product power configuration. (See the label
that is on the back of the product for voltage requirements.) If you are using a power strip
and its voltage is not within specifications, plug the product directly into the wall. If it is
already plugged into the wall, try a different outlet.
d.
Make sure that the print cartridge is installed correctly.
e.
If none of these measures restores power, contact HP Customer Care.
Check the cabling or wireless connection (wireless models only).
a.
Check the cable connection between the product and the computer. Make sure that the
connection is secure.
b.
Make sure that the cable itself is not faulty by using a different cable, if possible.
c.
For a wireless connection, look at the control panel wireless light.
●
If the light is on, the product has a connection with a network.
●
If the light is blinking, the product is searching for a network connection. Make sure that
the wireless router or access point and the product are set to use the same mode or
protocol.
●
If the light is off, the product is not connected to the network and the wireless unit in the
product might be off. Press the wireless button to try connecting to the network, or run
the Wireless Configuration utility to configure the product. See Use the Wireless
Configuration utility on page 27. To verify that the product finds the network, print a
configuration page. The product should have an IP address assigned to it.
If the product remains unable to connect to the network, uninstall and then reinstall the
product. If the error persists, contact a network administrator or refer to the user manual of
the wireless router or access point.
74
3.
Check to see if any control-panel lights are lit. See Interpret control-panel light patterns
on page 76.
4.
Make sure that the paper that you are using meets specifications.
5.
Make sure that the paper is loaded correctly in the input tray.
Chapter 8 Solve problems
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6.
Make sure that the product software is installed correctly.
7.
Verify that you have installed the printer driver for this product. Check the program to make sure
that you are using the printer driver for this product.
8.
Print a configuration page. See Print the information pages on page 52.
9.
a.
If the page does not print, verify that the input tray contains paper.
b.
If the page jams in the product, see Clear jams on page 79.
Print a small document from a different program that has worked in the past. If this solution works,
then the problem is with the program you are using. If this solution does not work (the document
does not print), complete these steps:
a.
Try printing the job from another computer that has the product software installed.
b.
Check the USB cable connection. Direct the product to the correct port, or reinstall the
software, selecting the connection type that you are using.
c.
If the print quality is unacceptable, complete the following steps:
●
Verify that the print settings are correct for the media that you are using. See Change
the print driver to match the media type and size on page 32.
●
Use the procedures in Solve image-quality problems on page 89 to solve print-quality
problems.
Factors that affect product performance
Several factors affect the time it takes to print a job:
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●
The use of special paper (such as transparencies, heavy paper, and custom-size paper)
●
Product processing and download time
●
The complexity and size of graphics
●
The speed of the computer you are using
●
The USB or network connection
●
The product I/O configuration
Solve general problems
75
Interpret control-panel light patterns
Table 8-1 Status-light legend
Symbol for "light off"
Symbol for "light on"
Symbol for "light blinking"
Table 8-2 Control-panel light patterns
76
Light status
State of the product
Action
All lights are off.
The product is in Auto-Off mode or is
turned off.
Press the power button to deactivate the
Auto-Off mode or to turn on the product.
Status lights cycle
The status lights cycle during the formatter
initialization period or when the product
is processing a cleaning page.
No action is required. Wait for the
initialization period to end. The product
should enter the ready state when the
initialization period is finished.
Ready light is on, and attention light is
off.
The product is in the ready state.
No action is required. The product is
ready to receive a print job.
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Table 8-2 Control-panel light patterns (continued)
Light status
State of the product
Action
Ready light is blinking, and attention
light is off.
The product is receiving or processing
data.
No action is required. The product is
receiving or processing a print job.
Attention light is blinking, and ready
light is off.
The product has experienced an error
that can be corrected at the product, such
as a jam, an open door, the absence of
a print cartridge, or the absence of paper
in the proper tray.
Inspect the product, determine the error,
and then correct the error. If the error is
the absence of paper in the proper tray
or the product is in a manual feed mode,
put the proper paper in the tray and
follow the onscreen instructions, or open
and close the print-cartridge door to
resume printing.
Attention light is blinking, and ready
light is on.
The product has experienced a continual
error from which it will recover on its
own.
If the recovery is successful, the product
continues to the processing data state
and completes the job.
If the recovery is unsuccessful, the
product continues to the continuable
error state. Try removing any media from
the media path and turning the product
power off, and then on again.
The attention and ready lights are on.
The product has experienced a fatal error
from which it cannot recover.
1.
Turn off the product or disconnect
the power cord from the product.
2.
Wait 30 seconds, and then turn on
the product or reconnect the power
cord to the product.
3.
Wait for the product to initialize.
If the error persists, contact HP customer
support. See Customer support
on page 111.
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Interpret control-panel light patterns
77
Table 8-2 Control-panel light patterns (continued)
Light status
State of the product
Action
The wireless light is blinking.
The product is attempting to locate a
wireless network.
No action is required.
The wireless light is on.
The product is connected to a wireless
network.
No action is required.
The wireless light is off.
The product is not connected to a
network, and the wireless unit in the
product might be turned off.
If the light is off, the product is not
connected to the network and the
wireless unit in the product might be off.
Press the wireless button to try
connecting to the network, or run the
Wireless Configuration utility to
configure the product. See Use the
Wireless Configuration utility
on page 27. To verify that the product
finds the network, print a configuration
page. The product should have an IP
address assigned to it.
For information about connecting
wirelessly to a network, see Network
connection (wireless models only)
on page 26.
If the product remains unable to connect
to the network, uninstall and then
reinstall the product. If the error persists,
contact a network administrator or refer
to the user manual of the wireless router
or access point.
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Clear jams
When clearing jams, be careful not to tear jammed paper. If a small piece of paper remains in the
product, it could cause additional jams.
Common causes of jams
●
The input tray is loaded incorrectly or is too full.
NOTE: When you add new media, always remove all of the media from the input tray and
straighten the entire stack. This helps prevent multiple feeds and reduces media jams.
●
The media does not meet HP specifications.
●
The product might need to be cleaned to remove paper dust and other particles from the paper
path.
Loose toner might remain in the product after a media jam. This toner clears up after a few sheets print.
CAUTION: If you get any toner on your clothes, wash them in cold water. Hot water will
permanently set the toner into the fabric.
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Clear jams
79
Jam locations
Jams can occur at the following locations in the product.
1
3
2
1
Internal areas
2
Input tray
3
Output bin
NOTE: Jams can occur in more than one location.
Clear jams from the input tray
CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams.
Damage caused by sharp objects will not be covered by the warranty.
When removing jammed media, pull the jammed media straight away from the product. Pulling
jammed media out of the product at an angle can damage the product.
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NOTE: Depending on where the jam is located, some of the following steps might not be necessary.
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1.
Open the print-cartridge door, and then remove the print cartridge.
2.
Remove the media stack from the input tray.
Clear jams
81
82
3.
With both hands, grasp the side of the jammed media that is most visible (this includes the
middle), and carefully pull it free from the product.
4.
Reinstall the print cartridge, and then close the print-cartridge door.
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Clear jams from the output areas
CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams.
Damage caused by sharp objects will not be covered by the warranty.
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1.
Open the print-cartridge door, and then remove the print cartridge.
2.
Keep the print cartridge door open, and then with both hands, grasp the side of the jammed
media that is most visible (this includes the middle), and carefully pull it free from the product.
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83
3.
84
Reinstall the print cartridge, and then close the print-cartridge door.
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Clear jams from inside the product
1.
Open the print-cartridge door, and then remove the print cartridge.
CAUTION:
of paper.
2.
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To prevent damage, do not expose the print cartridge to light. Cover it with a piece
If you can see the jammed paper, carefully grasp the jammed paper, and slowly pull it out of the
product.
Clear jams
85
3.
Reinstall the print cartridge, and then close the print-cartridge door.
Solve repeated jams
●
Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of
print media that you are using.
●
Verify that the media guides are properly adjusted.
●
Check that the input tray is securely in place.
●
Do not add print media into the input tray while the product is printing.
●
Use only HP-recommended media types and sizes.
●
Do not fan media prior to loading it in a tray. To loosen the ream, hold it firmly in both hands and
twist the media by rotating your hands in the opposite direction.
●
Do not let print media stack up in the output bin. The print media type and the amount of toner
used affect the output bin capacity.
●
Check the power connection. Make sure that the power cord is firmly connected to both the
product and the power supply box. Plug the power cord into a grounded power outlet.
Change the jam recovery setting
When the Jam Recovery feature is turned on, the product reprints any pages that are damaged during
a jam.
86
1.
Open the product Properties dialog box.
2.
Click the Device Settings tab.
3.
Click the Auto option or the Off option under Jam Recovery.
Chapter 8 Solve problems
ENWW
Solve paper-handling problems
The following problems with media cause print-quality deviations, jamming, or damage to the product.
Problem
Cause
Solution
Poor print quality or toner adhesion
The paper is too moist, too rough, too
heavy or too smooth, or it is embossed
or from a faulty paper lot.
Try another kind of paper, between 100
and 250 Sheffield, with 4% to 6%
moisture content.
Dropouts, jamming, or curl
The paper has been stored incorrectly.
Store paper flat in its moisture-proof
wrapping.
The paper has variability from one side
to the other.
Turn the paper over.
The paper is too moist, has the wrong
grain direction, or is of short-grain
construction
Use long-grain paper.
The paper varies from side-to-side.
Turn the paper over.
Jamming, damage to product
The paper has cutouts or perforations.
Use paper that is free of cutouts or
perforations.
Problems with feeding
The paper has ragged edges.
Use high-quality paper that is made for
laser printers.
The paper varies from side-to-side.
Turn the paper over.
The paper is too moist, too rough, too
heavy or too smooth, has the wrong
grain direction, or is of short-grain
construction or it is embossed or from a
faulty paper lot.
Try another kind of paper, between 100
and 250 Sheffield, 4% to 6% moisture
content.
Print is skewed (crooked).
The media guides might be incorrectly
adjusted.
Remove all media from the input tray,
straighten the stack, and then load the
media in the input tray again. Adjust the
media guides to the width and length of
the media that you are using and try
printing again.
More than one sheet feeds at one time.
The media tray might be overloaded.
Remove some of the media from the
tray.
The media might be wrinkled, folded, or
damaged.
Verify that the media is not wrinkled,
folded, or damaged. Try printing on
media from a new or different package.
Excessive curl
ENWW
Use long-grain paper.
Solve paper-handling problems
87
88
Problem
Cause
Solution
The product does not pull media from
the input tray.
The product might be in manual-feed
mode.
At the computer, follow the onscreen
instructions to deactivate manual-feed
mode. Or, at the product, open and
close the print-cartridge door.
The pickup roller might be dirty or
damaged.
Contact HP Customer Care. See Service
and support on page 105 or the
support flyer that came in the box.
The paper-length adjustment control in
the input tray is set at a length that is
greater than the media size.
Set the paper-length adjustment control
to the correct length.
Chapter 8 Solve problems
ENWW
Solve image-quality problems
You can prevent most print-quality problems by following these guidelines.
●
Use paper that meets HP specifications. See Paper and print media on page 29.
●
Clean the product as necessary. See Clean the product on page 67.
Image defect examples
This section provides information about identifying and correcting print defects.
NOTE: If these steps do not correct the problem, contact an HP-authorized dealer or service
representative.
Light print or faded
●
Redistribute the toner to extend the life. See Redistribute
toner on page 57.
●
The print cartridge is nearing end of life. Install a new
genuine HP print cartridge.
●
The media might not meet HP's media specifications (for
example, the media is too moist or too rough).
●
If the whole page is light, the print density adjustment is
too light or EconoMode might be turned on. Adjust the
print density, and disable EconoMode in the product
Properties.
●
The media might not meet HP's media specifications (for
example, the media is too moist or too rough).
●
The product might need to be cleaned.
●
The print cartridge might be defective. Install a new
genuine HP print cartridge.
Toner specks
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Solve image-quality problems
89
Dropouts
●
A single sheet of media might be defective. Try reprinting
the job.
●
The media moisture content is uneven or the media has
moist spots on its surface. Try printing with new media.
●
The media lot is bad. The manufacturing processes can
cause some areas to reject toner. Try a different type or
brand of media.
●
The print cartridge might be defective. Install a new
genuine HP print cartridge.
●
Toner might be on the photosensitive drum. Print a few
more pages to see if the problem might correct itself.
●
The photosensitive drum inside the print cartridge has
probably been scratched. Install a new genuine HP print
cartridge.
●
Change the media to a lighter basis weight.
●
Check the product environment. Very dry (low humidity)
conditions can increase the amount of background
shading.
●
The density setting might be too high. Adjust the density
setting. See Change print density on page 94
●
Install a new genuine HP print cartridge.
Vertical lines
Gray background
90
Chapter 8 Solve problems
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Toner smear
●
If toner smears appear on the leading edge of the
media, the media guides might be dirty. Wipe the media
guides with a dry, lint-free cloth.
●
Check the media type and quality.
●
The fuser temperature might be too low. In the printer
driver, make sure the appropriate media type is selected.
●
Try installing a new genuine HP print cartridge.
●
The fuser temperature might be too low. In the printer
driver, make sure the appropriate media type is selected.
●
Clean the inside of the product. See Clean the product
on page 67.
●
Check the media quality.
●
Plug the product directly into an AC outlet instead of into
a power strip.
●
The print cartridge might be damaged. If a repetitive
mark occurs at the same spot on the page, install a new
genuine HP print cartridge.
●
The internal parts might have toner on them. If the defects
occur on the back of the page, the problem probably
will correct itself after a few more printed pages.
●
In the printer driver, make sure the appropriate media
type is selected.
●
If characters are improperly formed, producing hollow
images, the media stock might be too slick. Try a
different media.
●
If characters are improperly formed, producing a wavy
effect, the product might need service. Print a
configuration page. If the characters are improperly
formed, contact an HP-authorized dealer or service
representative.
Loose toner
Vertical repetitive defects
Misformed characters
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Solve image-quality problems
91
Page skew
●
Make sure that the media is loaded correctly and the
media guides are not too tight or too loose against the
media stack.
●
The input bin might be too full.
●
Check the media type and quality.
●
Check the media type and quality. Both high temperature
and high humidity cause media to curl.
●
The media might have been in the input tray too long.
Turn over the stack of media in the tray. Also, try rotating
the media 180° in the input tray.
●
The fuser temperature might be too high. In the printer
driver, make sure that the appropriate media type is
selected. If the problem persists, select a media type that
uses a lower fuser temperature, such as transparencies or
light media.
●
Make sure that media is loaded properly.
●
Check the media type and quality.
●
Turn over the stack of media in the tray. Also, try rotating
the media 180° in the input tray.
●
For envelopes, this can be caused by air pockets inside
the envelope. Remove the envelope, flatten the envelope,
and then try printing again.
Curl or wave
Wrinkles or creases
92
Chapter 8 Solve problems
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Toner scatter outline
●
If large amounts of toner have scattered around the
characters, the transfer of toner to the media is not
optimal. (A small amount of toner scatter is normal for
laser printing.) Try a different media type setting in the
printer driver, or use a different media type.
●
Turn over the stack of media in the tray.
●
Use media that is designed for laser printers.
Moisture
NOTE: This product dissipates heat by using convective
cooling. The heat and moisture generated by the printing
process escape through vents in the product exterior or
through the output bin area.
Verify normal product operation
The release of moisture is a result of normal product
operation. However, HP recommends using the following
steps to verify that the product is releasing steam and does not
have a functional problem.
1.
Turn the product off, and then on.
2.
Send a print job to the product, and then verify that the
product is operating correctly.
3.
When printing a job and vapor is visible, immediately
reprint the job using the same sheet of paper. There
should be either no visible vapor, or much less vapor
during the printing process.
Limit or reduce steam or vapor
ENWW
●
Make sure that the product is placed in a well-ventilated
area that meets the environmental specifications in this
guide. See Environmental specifications on page 114.
●
Do not place the product, or store paper, near an
outside entrance where temperature changes can
increase humidity.
●
Use an unopened ream of paper that has not been
exposed to high humidity.
●
Store paper in an airtight container, where it will be less
likely to absorb moisture.
Solve image-quality problems
93
Optimize and improve image quality
Change print density
You can change the print density setting by from the printer properties dialog box.
1.
Windows XP, Windows Server 2008, and Windows Server 2003 (using the
default Start menu view): Click Start, and then click Printers and Faxes.
-orWindows XP, Windows Server 2008, and Windows Server 2003 (using the
Classic Start menu view): Click Start, and then click Printers.
-orWindows Vista: Click Start, click Control Panel, and then in the category for Hardware
and Sound click Printer.
94
2.
In the list of printers, right-click the name of this product, and then click the Properties menu item
to open the printer properties dialog box.
3.
Click the Device settings tab, and then move the Print Density slider to the desired setting.
4.
Click the Apply button to accept the setting, and then click the OK button to close the dialog
box.
Chapter 8 Solve problems
ENWW
Solve performance problems
Problem
Cause
Solution
Pages print but are totally blank.
The cartridge pull tab or the sealing tape
might still be in the print cartridge.
Verify that the cartridge pull tab and
tape have been removed completely
from the print cartridge.
The document might contain blank
pages.
Check the document that you are
printing to see if content appears on all
of the pages.
The product might be malfunctioning.
To check the product, print a
Configuration page.
Heavier paper types can slow the print
job.
Print on a different type of paper.
Complex pages can print slowly.
Proper fusing may require a slower print
speed to ensure the best print quality.
Pages print very slowly.
Narrow or small media can print slowly.
Using the FastRes 1200 print quality
setting can cause slow printing.
Pages did not print.
Open the print driver, and then
click the Properties or
Preferences button.
2.
Click the Paper/Quality tab,
and then use the Print Quality
drop-down list to select a lower
resolution setting.
3.
Click the OK button or the Apply
button to accept the setting.
The product might not be pulling paper
correctly.
Make sure that paper is loaded in the
tray correctly.
The paper is jamming in the product.
Clear the jam. See Clear jams
on page 79.
The USB cable might be defective or
incorrectly connected.
●
Disconnect the USB cable at both
ends, and then reconnect it.
●
Try printing a job that has printed
in the past.
●
Try using a different USB cable.
Other devices are running on the
computer.
ENWW
1.
The product might not share a USB port.
If you have an external hard drive or
switchbox that is connected to the same
port as the product, the other device
might be interfering. To connect and use
the product, disconnect the other device,
or use two USB ports on the computer.
Solve performance problems
95
Solve connectivity problems
Solve direct-connect problems
If you have connected the product directly to a computer, check the USB cable.
●
Verify that the cable is connected to the computer and to the product.
●
Verify that the cable is not longer than 2 m (6.56 ft). Replace the cable if necessary.
●
Verify that the cable is working correctly by connecting it to another product. Replace the cable if
necessary.
Solve wireless problems
The installation program cannot detect the product during the setup process.
Cause
Solution
The product is off.
Verify that the product is on and ready. Restart the product if
necessary.
The product is too far away from the wireless router or access
point.
Move the product closer to the wireless router or access point.
A personal firewall program is blocking communication.
Temporarily disable the firewall program to install the product.
Re-enable the firewall program once the product installation is
complete. If disabling the firewall allows you to communicate
with the product, you might want to assign the product a static
IP address, and then re-enable the firewall. For information
about firewalls that are used in an HP environment, see
www.hp.com/support/XP_firewall_information.
The product is not communicating with the wireless router or
access point.
●
Verify that the wireless
the wireless
light is on. If it is not on, press
button.
●
Move the product closer to the wireless router or access
point, and then try again.
●
Restore the default wireless settings.
a.
Turn the product off.
b.
Press and hold the wireless
button and the
cancel
button, and then turn the product on.
c.
Hold the buttons until all the lights blink in unison,
and then release the buttons.
If the error persists, uninstall the product, and then re-run the
installer program. When prompted for network settings,
provide the settings, and then continue the installation.
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Chapter 8 Solve problems
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The product cannot connect to the wireless network.
Cause
Solution
The product wireless settings and the network settings do not
match.
You might need to configure the product network settings
manually. Verify that you know the following network settings:
●
Communication mode
●
Network name (SSID)
●
Channel (ad-hoc networks only)
●
Authentication type
Use the Wireless Configuration utility to configure the product
to print on wireless network.
If the error persists, uninstall the product, and then re-run the
installer program. When prompted for network settings,
provide the settings, and then continue the installation.
The wireless router or access point is configured with a media
access control (MAC) filter that is denying the product access
to the network.
Configure the wireless router or access point so that the list of
accepted MAC addresses includes the product hardware
address. Refer to the device owners manual for help.
The wireless connection is sometimes disabled.
ENWW
Cause
Solution
The product environment might be affecting wireless
communication. The following situations can affect wireless
communication:
Move the product to a location where it can receive a steady
signal from the wireless router or access point. Or you might
need to move the wireless router or access point.
●
A concrete or metal framed wall stands between the
product and the wireless router or access point.
●
Televisions, computer appliances, microwave ovens,
intercoms, mobile/cellular phones, battery chargers, and
AC power adapters are installed close to the network.
●
A broadcast station or high-tension wire is located close
to the network.
●
A fluorescent light that is near the network is being
switched on or off.
Solve connectivity problems
97
Solve product software problems
Solve common Windows problems
Error message:
"General Protection FaultException OE"
"Spool32"
"Illegal Operation"
Cause
Solution
Close all software programs, restart Windows, and try again.
Delete all temporary files from the Temp subdirectory. To find
the Temp folder, complete the following steps:
1.
Click the Start button, and then click the Run item.
2.
In the Open box, type %temp%.
3.
Click the OK button. A Windows Explorer window for
the Temp folder opens.
See the Microsoft Windows documentation that came with the
computer for more information about Windows error
messages.
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Chapter 8 Solve problems
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Solve common Macintosh problems
Table 8-3 Problems in Mac OS X
The printer driver is not listed in the Printer Setup Utility or the Print & Fax list.
Cause
Solution
The product software might not have been installed or was installed
incorrectly.
Make sure that the product .GZ file is in the following hard-drive
folder:
●
Mac OS X v10.4: Library/Printers/PPDs/
Contents/Resources/<lang>.lproj, where <lang> is
the two-letter language code for the language that you are
using.
●
Mac OS X v10.5 and v10.6: Library/Printers/
PPDs/Contents/Resources
If necessary, reinstall the software. See the getting started guide for
instructions.
The Postscript Printer Description (PPD) file is corrupt.
Delete the .GZ file from the following hard-drive folder:
●
Mac OS X v10.4: Library/Printers/PPDs/
Contents/Resources/<lang>.lproj, where <lang> is
the two-letter language code for the language that you are
using.
●
Mac OS X v10.5 and v10.6: Library/Printers/
PPDs/Contents/Resources
Reinstall the software. See the getting started guide for instructions.
The product name does not appear in the product list in the Printer Setup Utility or Print & Fax list.
Cause
Solution
The product might not be ready.
Make sure that the cables are connected correctly, the product is on,
and the ready light
is on.
The wrong product name is being used.
Print a configuration page to check the product name. Verify that the
name on the configuration page matches the product name in the
Printer Setup Utility or the Print & Fax list.
The interface cable might be defective or of poor quality.
Replace the cable with a high-quality cable.
The printer driver does not automatically set up the selected product in the Printer Setup Utility or the Print & Fax
list.
Cause
Solution
The product might not be ready.
Make sure that the cables are connected correctly, the product is on,
and the ready light
is on.
ENWW
Solve product software problems
99
Table 8-3 Problems in Mac OS X (continued)
The printer driver does not automatically set up the selected product in the Printer Setup Utility or the Print & Fax
list.
Cause
Solution
The product software might not have been installed or was installed
incorrectly.
Make sure that the product PPD is in the following hard-drive folder:
●
Mac OS X v10.4: Library/Printers/PPDs/
Contents/Resources/<lang>.lproj, where <lang> is
the two-letter language code for the language that you are
using.
●
Mac OS X v10.5 and v10.6: Library/Printers/
PPDs/Contents/Resources
If necessary, reinstall the software. See the getting started guide for
instructions.
The Postscript Printer Description (PPD) file is corrupt.
Delete the .GZ file from the following hard-drive folder:
●
Mac OS X v10.4: Library/Printers/PPDs/
Contents/Resources/<lang>.lproj, where <lang> is
the two-letter language code for the language that you are
using.
●
Mac OS X v10.5 and v10.6: Library/Printers/
PPDs/Contents/Resources
Reinstall the software. See the getting started guide for instructions.
The interface cable might be defective or of poor quality.
Replace the interface cable with a high-quality cable.
A print job was not sent to the product that you wanted.
Cause
Solution
The print queue might be stopped.
Restart the print queue. Open print monitor and select Start
Jobs.
The wrong product name is being used. Another product with the
same or similar name might have received your print job.
Print a configuration page to check the product name. Verify that the
name on the configuration page matches the product name in the
Printer Setup Utility or Print & Fax list.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB products is not installed.
When adding a third-party USB card, you might need the Apple
USB Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
100
Chapter 8 Solve problems
ENWW
When connected with a USB cable, the product does not appear in the Printer Setup Utility or Print & Fax list after
the driver is selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.
Software troubleshooting
●
Check that your Macintosh supports USB.
●
Verify that your Macintosh operating system is Mac
OS X v10.4 or later.
●
Ensure that your Macintosh has the appropriate USB software
from Apple.
Hardware troubleshooting
●
Check that the product is turned on.
●
Verify that the USB cable is connected correctly.
●
Check that you are using the appropriate high-speed USB
cable.
●
Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the
host computer.
●
Check to see if more than two non-powered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain, and then connect the cable directly to the USB
port on the host computer.
NOTE:
ENWW
The iMac keyboard is a non-powered USB hub.
Solve product software problems
101
102
Chapter 8 Solve problems
ENWW
A
ENWW
Supplies and accessories
●
Order parts, accessories, and supplies
●
Part numbers
103
Order parts, accessories, and supplies
Order supplies and paper
www.hp.com/go/suresupply
Order genuine HP parts or accessories
www.hp.com/buy/parts
Order through service or support providers
Contact an HP-authorized service or support provider.
Part numbers
The following list of accessories was current at the time of printing. Ordering information and
availability of the accessories might change during the life of the product.
Paper-handling accessories
Item
Description
Part number
Pickup roller
Pickup roller for input tray
RL1-1443-000CN
Separation pad assembly
Separation pad for input tray
RM1-4006-000CN
Item
Description
Part number
HP LaserJet print cartridge
Black print cartridge
See one the following items to determine
the print cartridge part number.
Print cartridges
●
The configuration page
●
The supplies status page
●
The current print cartridge
●
www.hp.com/go/ljsupplies
Cables and interfaces
104
Item
Description
Part number
USB cable
2-meter A-to-B cable
8121-0868
Appendix A Supplies and accessories
ENWW
B
ENWW
Service and support
●
HP limited warranty statement
●
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement
●
End User License Agreement
●
Customer self-repair warranty service
●
Customer support
●
Repack the product
105
HP limited warranty statement
HP PRODUCT
DURATION OF LIMITED WARRANTY
HP LaserJet Professional P1100, P1100w except for P1109W
One year from date of purchase
HP LaserJet Professional P1109w
Six months from date of purchase
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects
in materials and workmanship after the date of purchase, for the period specified above. If HP receives
notice of such defects during the warranty period, HP will, at its option, either repair or replace
products which prove to be defective. Replacement products may be either new or equivalent in
performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date
of purchase, for the period specified above, due to defects in material and workmanship when
properly installed and used. If HP receives notice of such defects during the warranty period, HP will
replace software which does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is
unable, within a reasonable time, to repair or replace any product to a condition as warranted, you
will be entitled to a refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been
subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized
modification or misuse, (d) operation outside of the published environmental specifications for the
product, or (e) improper site preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED
AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some
countries/regions, states or provinces do not allow limitations on the duration of an implied warranty,
so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights
and you might also have other rights that vary from country/region to country/region, state to state, or
province to province.
HP's limited warranty is valid in any country/region or locality where HP has a support presence for
this product and where HP has marketed this product. The level of warranty service you receive may
vary according to local standards. HP will not alter form, fit or function of the product to make it
operate in a country/region for which it was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE
YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR
ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED
IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the
106
Appendix B Service and support
ENWW
exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may
not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE
MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
ENWW
HP limited warranty statement
107
HP's Premium Protection Warranty: LaserJet print
cartridge limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or
tampered with in any way, (b) experience problems resulting from misuse, improper storage, or
operation outside of the published environmental specifications for the printer product or (c) exhibit
wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of
the problem and print samples) or contact HP customer support. At HP's option, HP will either replace
products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED
AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE
FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR
OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE
MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
108
Appendix B Service and support
ENWW
End User License Agreement
PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License
Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and
(b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This
EULA does not apply if there is a separate license agreement between you and HP or its suppliers for
the Software, including a license agreement in online documentation. The term “Software” may include
(i) associated media, (ii) a user guide and other printed materials, and (iii) “online” or electronic
documentation (collectively “User Documentation”).
RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL
TERMS AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR
OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THIS EULA. IF YOU DO NOT
ACCEPT THIS EULA, DO NOT INSTALL, DOWNLOAD, OR OTHERWISE USE THE SOFTWARE. IF
YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA, PLEASE RETURN THE
SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A REFUND OF THE
PURCHASE PRICE; IF THE SOFTWARE IS INSTALLED ON OR MADE AVAILABLE WITH ANOTHER
HP PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT.
1. THIRD PARTY SOFTWARE. The Software may include, in addition to HP proprietary software
(“HP Software”), software under licenses from third parties (“Third Party Software” and “Third Party
License”). Any Third Party Software is licensed to you subject to the terms and conditions of the
corresponding Third Party License. Generally, the Third Party License is located in a file such as
license.txt; you should contact HP support if you cannot find any Third Party License. If the Third Party
Licenses include licenses that provide for the availability of source code (such as the GNU General
Public License) and the corresponding source code is not included with the Software, then check the
product support pages of HP’s website (hp.com) to learn how to obtain such source code.
2. LICENSE RIGHTS. You will have the following rights provided you comply with all terms and
conditions of this EULA:
a. Use. HP grants you a license to Use one copy of the HP Software. “Use” means installing, copying,
storing, loading, executing, displaying, or otherwise using the HP Software. You may not modify the
HP Software or disable any licensing or control feature of the HP Software. If this Software is provided
by HP for Use with an imaging or printing product (for example, if the Software is a printer driver,
firmware, or add-on), the HP Software may only be used with such product (“HP Product”). Additional
restrictions on Use may appear in the User Documentation. You may not separate component parts of
the HP Software for Use. You do not have the right to distribute the HP Software.
b. Copying. Your right to copy means you may make archival or back-up copies of the HP Software,
provided each copy contains all the original HP Software’s proprietary notices and is used only for
back-up purposes.
3. UPGRADES. To Use HP Software provided by HP as an upgrade, update, or supplement (collectively
“Upgrade”), you must first be licensed for the original HP Software identified by HP as eligible for the
Upgrade. To the extent the Upgrade supersedes the original HP Software, you may no longer use such
HP Software. This EULA applies to each Upgrade unless HP provides other terms with the Upgrade. In
case of a conflict between this EULA and such other terms, the other terms will prevail.
4. TRANSFER.
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End User License Agreement
109
a. Third Party Transfer. The initial end user of the HP Software may make a one-time transfer of the
HP Software to another end user. Any transfer will include all component parts, media, User
Documentation, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an
indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred
Software will agree to this EULA. Upon transfer of the HP Software, your license is automatically
terminated.
b. Restrictions. You may not rent, lease or lend the HP Software or Use the HP Software for commercial
timesharing or bureau use. You may not sublicense, assign or otherwise transfer the HP Software
except as expressly provided in this EULA.
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software and User Documentation are
owned by HP or its suppliers and are protected by law, including applicable copyright, trade secret,
patent, and trademark laws. You will not remove any product identification, copyright notice, or
proprietary restriction from the Software.
6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or
disassemble the HP Software, except and only to the extent that the right to do so is allowed under
applicable law.
7. CONSENT TO USE OF DATA. HP and its affiliates may collect and use technical information you
provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of support
services related to the Software or the HP Product. All such information will be subject to HP’s privacy
policy. HP will not use such information in a form that personally identifies you except to the extent
necessary to enhance your Use or provide support services.
8. LIMITATION OF LIABILITY. Notwithstanding any damages that you might incur, the entire liability of
HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to the
greater of the amount actually paid by you for the Product or U.S. $5.00. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR ANY
SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR
LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, PERSONAL INJURY, OR LOSS OF PRIVACY)
RELATED IN ANY WAY TO THE USE OF OR INABILITY TO USE THE SOFTWARE, EVEN IF HP OR
ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE
ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states or other jurisdictions do not allow
the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion
may not apply to you.
9. U.S. GOVERNMENT CUSTOMERS. If you are a U.S. Government entity, then consistent with FAR
12.211 and FAR 12.212, Commercial Computer Software, Computer Software Documentation, and
Technical Data for Commercial Items are licensed under the applicable HP commercial license
agreement.
10. COMPLIANCE WITH EXPORT LAWS. You will comply with all laws, rules, and regulations (i)
applicable to the export or import of the Software, or (ii) restricting the Use of the Software, including
any restrictions on nuclear, chemical, or biological weapons proliferation.
11. RESERVATION OF RIGHTS. HP and its suppliers reserve all rights not expressly granted to you in
this EULA.
(c) 2007 HP Development Company, L.P.
Rev. 11/06
110
Appendix B Service and support
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Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period,
HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part
directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self
repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and
labor costs of this service. 2) Parts for which customer self repair is optional. These parts are also
designed for Customer Self Repair. If, however, you require that HP replace them for you, this may be
done at no additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will
help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a
defective part must be returned to HP. In cases where it is required to return the defective part to HP,
you must ship the defective part back to HP within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided shipping
material. Failure to return the defective part may result in HP billing you for the replacement. With a
customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to
be used.
Customer support
Get telephone support for your country/region
Have the product name, serial number, date of purchase, and
problem description ready.
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Country/region phone numbers are on the flyer that was in
the box with your product or at www.hp.com/support/.
Get 24-hour Internet support
www.hp.com/support/ljp1100series
Get support for products used with a Macintosh computer
www.hp.com/go/macosx
Download software utilities, drivers, and electronic
information
www.hp.com/support/ljp1100series
Order additional HP service or maintenance agreements
www.hp.com/go/carepack
Customer self-repair warranty service
111
Repack the product
If HP Customer Care determines that your product needs to be returned to HP for repair, follow these
steps to repack the product before shipping it.
CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility.
1.
Remove and retain the print cartridge.
CAUTION: It is extremely important to remove the print cartridge before shipping the product. A
print cartridge that remains in the product during shipping can leak and cover the product engine
and other parts with toner.
To prevent damage to the print cartridge, avoid touching the roller on it, and store the print
cartridge in its original packing material or so that it is not exposed to light.
112
2.
Remove and retain the power cable, interface cable, and optional accessories, such as an EIO
card.
3.
If possible, include print samples and 50 to 100 sheets of paper or other print media that did not
print correctly.
4.
In the U.S., call HP Customer Care to request new packing material. In other areas, use the
original packing material, if possible. HP recommends insuring the equipment for shipment.
Appendix B Service and support
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C
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Specifications
●
Physical specifications
●
Power consumption, electrical specifications, and acoustic emissions
●
Environmental specifications
113
Physical specifications
Table C-1 Physical specifications1
1
Specification
HP LaserJet Professional P1100 Printer series
Product weight
4.7 kg (10.4 lb)
Product height
194 mm (7.6 in)
Product depth
224 mm (8.8 in)
Product width
347 mm (13.7 in)
Values are based on preliminary data. See www.hp.com/support/ljp1100series.
Power consumption, electrical specifications, and
acoustic emissions
See www.hp.com/go/ljp1100_regulatory for current information.
Environmental specifications
Table C-2 Environmental specifications
1
114
Operating1
Storage1
Temperature
15° to 32.5°C (59° to 90.5°F)
-20° to 40°C (-4° to 104°F)
Relative Humidity
10% to 80%
10% to 90%
Values are based on preliminary data. See www.hp.com/support/ljp1100series.
Appendix C Specifications
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D
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Regulatory information
●
FCC regulations
●
Environmental product stewardship program
●
Declaration of Conformity (HP LaserJet Professional P1102, P1102s, P1106, P1108, and P1109)
●
Declaration of Conformity (HP LaserJet Professional P1102w and P1109w)
●
Declaration of Conformity (HP LaserJet Pro P1102w and P1109w)
●
Safety statements
●
Additional statements for wireless products
115
FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy. If this equipment is not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the following measures:
●
Reorient or relocate the receiving antenna.
●
Increase separation between equipment and receiver.
●
Connect equipment to an outlet on a circuit different from that to which the receiver is located.
●
Consult your dealer or an experienced radio/TV technician.
NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void
the user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.
116
Appendix D Regulatory information
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Environmental product stewardship program
Protecting the environment
HP is committed to providing quality products in an environmentally sound manner. This product has
been designed with several attributes to minimize impacts on our environment.
Ozone production
This product generates no appreciable ozone gas (O3).
Power consumption
Power usage drops significantly while in Ready or Auto-Off mode, which saves natural resources and
saves money without affecting the high performance of this product. Hewlett-Packard printing and
imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental
Protection Agency's ENERGY STAR specifications for imaging equipment. The following mark will
appear on ENERGY STAR qualified imaging products:
Additional ENERGY STAR qualified imaging product model information is listed at:
www.hp.com/go/energystar
Toner consumption
EconoMode uses less toner, which might extend the life of the print cartridge.
Paper use
This product’s manual duplex feature (two-sided printing) and N-up printing (multiple pages printed on
one page) capability can reduce paper usage and the resulting demands on natural resources.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of the product’s life.
HP LaserJet print supplies
It’s easy to return and recycle your HP LaserJet print cartridges after use—free of charge—with
HP Planet Partners. Multilingual program information and instructions are included in every new
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Environmental product stewardship program
117
HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further
when you return multiple cartridges together rather than separately.
HP is committed to providing inventive, high-quality products and services that are environmentally
sound, from product design and manufacturing to distribution, customer use and recycling. When you
participate in the HP Planet Partners program, we ensure your HP LaserJet print cartridges are recycled
properly, processing them to recover plastics and metals for new products and diverting millions of tons
of waste from landfills. Since this cartridge is being recycled and used in new materials, it will not be
returned to you. Thank you for being environmentally responsible!
NOTE: Use the return label to return original HP LaserJet print cartridges only. Please do not use this
label for HP inkjet cartridges, non-HP cartridges, refilled or remanufactured cartridges or warranty
returns. For information about recycling your HP inkjet cartridges please go to http://www.hp.com/
recycle.
Return and recycling instructions
United States and Puerto Rico
The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more
HP LaserJet print cartridges after use. Please follow the applicable instructions below.
Multiple returns (more than one cartridge)
1.
Package each HP LaserJet print cartridge in its original box and bag.
2.
Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg
(70 lb).
3.
Use a single pre-paid shipping label.
OR
1.
Use your own suitable box, or request a free bulk collection box from www.hp.com/recycle or
1-800-340-2445 (holds up to 31 kg (70 lb) of HP LaserJet print cartridges).
2.
Use a single pre-paid shipping label.
Single returns
1.
Package the HP LaserJet print cartridge in its original bag and box.
2.
Place the shipping label on the front of the box.
Shipping
For all HP LaserJet print cartridge recycling returns, give the package to UPS during your next delivery
or pickup, or take it to an authorized UPS drop-off center. For the location of your local UPS drop-off
center, call 1-800-PICKUPS or visit www.ups.com. If you are returning via USPS label, give the
package to a U.S. Postal Service carrier or drop off at a U.S. Postal Service Office. For more
information, or to order additional labels or boxes for bulk returns, visit www.hp.com/recycle or call
1-800-340-2445. Requested UPS pickup will be charged normal pickup rates. Information subject to
change without notice.
118
Appendix D Regulatory information
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Residents of Alaska and Hawaii
Do not use the UPS label. Call 1-800-340-2445 for information and instructions. The U.S. Postal
Service provides no-cost cartridge return transportation services under an arrangement with HP for
Alaska and Hawaii.
Non-U.S. returns
To participate in HP Planet Partners return and recycling program, just follow the simple directions in
the recycling guide (found inside the packaging of your new product supply item) or visit
www.hp.com/recycle. Select your country/region for information on how to return your HP LaserJet
printing supplies.
Paper
This product is capable of using recycled papers when the paper meets the guidelines outlined in the
HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper
according to EN12281:2002.
Material restrictions
This HP product does not contain added mercury.
This HP product does not contain a battery.
Disposal of waste equipment by users in private households in the
European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with
your other household waste. Instead, it is your responsibility to dispose of your waste equipment by
handing it over to a designated collection point for the recycling of waste electrical and electronic
equipment. The separate collection and recycling of your waste equipment at the time of disposal will
help to conserve natural resources and ensure that it is recycled in a manner that protects human health
and the environment. For more information about where you can drop off your waste equipment for
recycling, please contact your local city office, your household waste disposal service or the shop
where you purchased the product.
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006
of the European Parliament and the Council). A chemical information report for this product can be
found at: www.hp.com/go/reach.
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Environmental product stewardship program
119
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner)
can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/
community/environment/productinfo/safety.
For more information
To obtain information about these environmental topics:
●
Product environmental profile sheet for this and many related HP products
●
HP’s commitment to the environment
●
HP’s environmental management system
●
HP’s end-of-life product return and recycling program
●
Material Safety Data Sheets
Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment.
120
Appendix D Regulatory information
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Declaration of Conformity (HP LaserJet Professional
P1102, P1102s, P1106, P1108, and P1109)
Declaration of Conformity
according to ISO/IEC 17050-1 and EN 17050-1
Manufacturer's Name:
Hewlett-Packard Information Technology R&D
(Shanghai) Co., Ltd.
Manufacturer's Address:
Building 6, No. 690 BiBo Road, ZhangJiang, Shanghai, China
DoC#: BOISB-0901-00-rel.11.0
declares, that the product
Product Name:
HP LaserJet Professional P1102/HP LaserJet Pro P1102/HP LaserJet Pro P1109
HP LaserJet Pro P1102s/P1106/P1108
Regulatory Model:2)
BOISB-0901-00
Product Options:
ALL
Print Cartridges:
CE285A, CC388A
conforms to the following Product Specifications:
SAFETY:
IEC 60950-1:2005 + A1:2009 / EN60950-1: 2006 +A11:2009+A1:2010+A12:2011
IEC 60825-1:2007 / EN 60825-1:2007 (Class 1 Laser/LED Product)
IEC 62479:2010 / EN62479:2010
GB4943-2001
EMC:
CISPR22:2008 / EN55022:2010 - Class B11)
EN 61000-3-2:2006 +A1:2009 +A2:2009
EN 61000-3-3:2008
EN 55024:2010
FCC Title 47 CFR, Part 15 Class B / ICES-003, Issue 4
GB9254-2008, GB17625.1-2003
ENERGY USE:
Regulation (EC) No. 1275/2008
EN50564:2011, IEC62301:2011
RoHS
EN 50581:2012
Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 2004/108/EC, the Low Voltage Directive 2006/95/EC, and the
Ecodesign Directive 2009/125/EC, the RoHS Directive 2011/65/EU and carries the CE-Marking
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accordingly.
Declaration of Conformity (HP LaserJet Professional P1102, P1102s, P1106, P1108, and
P1109)
121
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
1.
The product was tested in a typical configuration with HP Personal Computer Systems.
2.
For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product
name or the product number(s).
Shanghai, China
December 2010
For Regulatory Topics only, contact:
European Contact
Your Local Hewlett-HP Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE,
Herrenberger Strasse 140, D-71034 Böblingenwww.hp.eu/certificates
USA Contact
Product Regulations Manager, Hewlett-Packard, 3000 Hanover St., Palo Alto 94304, U.S.A.
1-650-857-1501
122
Appendix D Regulatory information
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Declaration of Conformity (HP LaserJet Professional
P1102w and P1109w)
Declaration of Conformity
according to ISO/IEC 17050-1 and EN 17050-1
Manufacturer's Name:
Hewlett-Packard Information Technology R&D
(Shanghai) Co., Ltd.
Manufacturer's Address:
Building 6, No. 690 BiBo Road, ZhangJiang, Shanghai, China
DoC#: BOISB-0901-01-rel.6.0
declares, that the product
Product Name:
HP LaserJet Professional P1102w
Regulatory Model:2)
BOISB-0901-01
Product Options:
ALL
Radio Module3)
BOISB-0803-00
Print Cartridges:
CE285A
conforms to the following Product Specifications:
SAFETY:
IEC 60950-1:2005 / EN60950-1: 2006 +A11:2009
IEC 60825-1:2007 / EN 60825-1:2007 (Class 1 Laser/LED Product)
IEC 62311:2007 / EN62311:2008
GB4943-2001
EMC:
CISPR22:2005 +A1/ EN55022:2006 +A1 - Class B1)
EN 61000-3-2:2006
EN 61000-3-3:2008
EN 55024:1998 +A1 +A2
FCC Title 47 CFR, Part 15 Class B1) / ICES-003, Issue 4
GB9254-2008, GB17625.1-2003
Radio3)
EN 301 489-1 V1.8.1 / EN 301 489-17 V2.1.1
EN 300 328 V1.7.1
FCC Title 47 CFR, Part 15 Subpart C (Section 15.247) / IC: RSS-210
ENERGY USE:
Regulation (EC) No. 1275/2008
ENERGY STAR® Qualified Imaging Equipment Typical Electricity Consumption (TEC) Test Procedure
Supplementary Information:
The product herewith complies with the requirements of the R&TTE Directive 1999/5/EC Annex IV, EMC Directive 2004/108/EC, the Low
Voltage Directive 2006/95/EC and the EuP Directive 2005/32/EC, and carries the CE-Marking
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accordingly.
Declaration of Conformity (HP LaserJet Professional P1102w and P1109w)
123
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
1.
The product was tested in a typical configuration with HP Personal Computer Systems.
2.
For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product
name or the product number(s).
3.
This product uses a radio module device which Regulatory Model number is BOISB--0803-00 as needed to meet technical regulatory
requirements for the countries/regions this product will be sold.
Shanghai, China
December 2010
For Regulatory Topics only, contact:
European Contact
Your Local HP Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards
Europe, Herrenberger Straße 140, D-71034 Böblingen (FAX: +49-7031-14-3143) www.hp.eu/
certificates
USA Contact
Product Regulations Manager, Hewlett-Packard, 3000 Hanover St., Palo Alto 94304, U.S.A.
1-650-857-1501
124
Appendix D Regulatory information
ENWW
Declaration of Conformity (HP LaserJet Pro P1102w
and P1109w)
Declaration of Conformity
according to ISO/IEC 17050-1 and EN 17050-1
Manufacturer's Name:
Hewlett-Packard Information Technology R&D
(Shanghai) Co., Ltd.
Manufacturer's Address:
Building 6, No. 690 BiBo Road, ZhangJiang, Shanghai, China
DoC#: BOISB-0901-06-rel.8.0
declares, that the product
Product Name:
HP LaserJet Pro P1102w/HP LaserJet Pro P1109w
Regulatory Model:2)
BOISB-0901-06
Product Options:
ALL
Radio Module3)
SDGOB-0892
Print Cartridges:
CE285A
conforms to the following Product Specifications:
SAFETY:
IEC 60950-1:2005+A1:2009 / EN 60950-1:2006+A11:2009+A1:2010+A12:2011
IEC 60825-1:2007 / EN 60825-1:2007 (Class 1 Laser/LED Product)
IEC 62479:2010 / EN 62479:2010
GB4943-2011
EMC:
CISPR22:2008 / EN55022:2010 - Class B1)
EN 61000-3-2:2006 +A1:2009 +A2:2009
EN 61000-3-3:2008
EN 55024:2010
FCC Title 47 CFR, Part 15 Class B / ICES-003, Issue 4
GB9254-2008, GB17625.1-2003
Radio3)
EN 301 489-1 V1.9.2 / EN 301 489-17 :V2.2.1
EN 300 328 V1.8.1
FCC Title 47 CFR, Part 15 Subpart C (Section 15.247) / IC: RSS-210
IEC 62311 :2007 / EN62311 :2008
ENERGY USE:
Regulation (EC) No. 1275/2008
EN50564:2011, IEC62301:2011
RoHS
EN 50581 :2012
Supplementary Information:
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Declaration of Conformity (HP LaserJet Pro P1102w and P1109w)
125
The product herewith complies with the requirements of the R&TTE Directive 1999/5/EC, EMC Directive 2004/108/EC, the Low Voltage
Directive 2006/95/EC, the Ecodesign Directive 2009/125/EC, and the RoHS Directive 2011/65/EU; and carries the CE-Marking
accordingly.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
1.
The product was tested in a typical configuration with HP Personal Computer Systems.
2.
For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product
name or the product number(s).
3.
This product uses a radio module device which Regulatory Model number is SDGOB-0892 as needed to meet technical regulatory
requirements for the countries/regions this product will be sold.
Shanghai, China
December 2010
For Regulatory Topics only, contact:
European Contact
Your Local HP Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards
Europe, Herrenberger Strasse 140, D-71034 Böblingen (FAX: +49-7031-14-3143) www.hp.eu/
certificates
USA Contact
Product Regulations Manager, Hewlett-Packard, 3000 Hanover St., Palo Alto 94304, U.S.A.
1-650-857-1501
126
Appendix D Regulatory information
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Safety statements
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has
implemented regulations for laser products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. The device is certified as a “Class 1” laser
product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance
Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation
emitted inside the device is completely confined within protective housings and external covers, the
laser beam cannot escape during any phase of normal user operation.
WARNING! Using controls, making adjustments, or performing procedures other than those
specified in this user guide may result in exposure to hazardous radiation.
Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
« Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques. « CEM ». »
VCCI statement (Japan)
Power cord instructions
Make sure your power source is adequate for the product voltage rating. The voltage rating is on the
product label. The product uses either 110-127 Vac or 220-240 Vac and 50/60 Hz.
Connect the power cord between the product and a grounded AC outlet.
CAUTION: To prevent damage to the product, use only the power cord that is provided with the
product.
Power cord statement (Japan)
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Safety statements
127
EMC statement (Korea)
128
Appendix D Regulatory information
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Laser statement for Finland
Luokan 1 laserlaite
Klass 1 Laser Apparat
HP LaserJet Professional P1100, P1100w, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1
laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen
ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för
osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet Professional P1100, P1100w - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia
kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi
huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän
käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman
erikoistyökaluja.
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa
toiminnassa. Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig
laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser.
GS statement (Germany)
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz
vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt
nicht im unmittelbaren Gesichtsfeld platziert warden.
ENWW
Safety statements
129
Substances Table (China)
Restriction on Hazardous Substances statement (Turkey)
Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur
130
Appendix D Regulatory information
ENWW
Additional statements for wireless products
FCC compliance statement—United States
Exposure to radio frequency radiation
CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure
limits. Nevertheless, the device shall be used in such a manner that the potential for human contact
during normal operation is minimized.
In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity
to the antenna shall not be less than 20 cm ( (8 in)) during normal operation.
This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
CAUTION: Based on Section 15.21 of the FCC rules, changes of modifications to the operation of
this product without the express approval by HP may invalidate its authorized use.
Australia statement
This device incorporates a radio-transmitting (wireless) device. For protection against radio transmission
exposure, it is recommended that this device be operated no less than 20 cm from the head, neck, or
body.
Brazil ANATEL statement
Este equipamento opera em caráter secundário, isto é, não tem direito à proteção contra interferência
prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando
em caráter primário.
Canadian statements
For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise emissions
from digital apparatus as set out in the radio interference regulations of the Canadian Department of
Communications. The internal wireless radio complies with RSS 210 of Industry Canada.
Pour l´usage d´intérieur. Le présent appareil numérique n´émet pas de bruits radioélectriques
dépassant les limites applicables aux appareils numériques de Classe B prescribes dans le règlement
sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada. Le composant
RF interne est conforme à la norme CNR-210 d´Industrie Canada.
European Union regulatory notice
The telecommunications functionality of this product may be used in the following EU and EFTA
countries/regions:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany,
Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta,
ENWW
Additional statements for wireless products
131
Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden,
Switzerland, and United Kingdom.
Notice for use in France
For 2.4 GHz Wireless LAN operation of this product certain restrictions apply: This equipment may be
used indoor for the entire 2400-2483.5 MHz frequency band (channels 1-13). For outdoor use, only
2400-2454 MHz frequency band (channels 1-9) may be used. For the latest requirements, see
www.arcep.fr.
L'utilisation de cet equipement (2.4 GHz Wireless LAN) est soumise à certaines restrictions : Cet
équipement peut être utilisé à l'intérieur d'un bâtiment en utilisant toutes les fréquences de
2400-2483.5 MHz (Chaine 1-13). Pour une utilisation en environnement extérieur, vous devez utiliser
les fréquences comprises entre 2400-2454 MHz (Chaine 1-9). Pour les dernières restrictions, voir,
www.arcep.fr.
Notice for use in Russia
Существуют определенные ограничения по использованию беспроводных сетей (стандарта
802.11 b/g) с рабочей частотой 2,4 ГГц: Данное оборудование может использоваться внутри
помещений с использованием диапазона частот 2400-2483,5 МГц (каналы 1-13). При
использовании внутри помещений максимальная эффективная изотропно–излучаемая мощность
(ЭИИМ) должна составлять не более 100мВт.
Korean statement
Taiwan statement
132
Appendix D Regulatory information
ENWW
Vietnam Telecom wired marking for ICTQC Type approved
products
ENWW
Additional statements for wireless products
133
134
Appendix D Regulatory information
ENWW
Index
A
accessories
ordering 103, 104
part numbers 104
acoustic specifications 114
address, printer
Macintosh, troubleshooting
AirPrint 48
altitude specifications 114
anticounterfeit supplies 56
B
batteries included 119
bin, output
features 3
jams, clearing 83
bins, output
capacity 34
blank pages
problem-solving 95
cleaning
exterior 71
media path 68
printer 67
clearing jams
locations 80
configuration page 52
connecting to the network 26
control panel
settings 11, 16
status-light patterns 76
conventions, document iii
counterfeit supplies 56
cover pages 20, 42
crooked pages 87
custom-size paper settings
Macintosh 20
customer support
online 111
repacking product 112
C
cables
USB, problem-solving 95
Canadian DOC regulations 127
canceling
printing 40
canceling a print request 40
cartridges
part numbers 104
recycling 56, 117
storage 56
warranty 108
cautions iii
change
pickup roller 61
separation pad 64
clean
pickup roller 67
D
demo page 52
disposal, end-of-life 119
document conventions iii
dots per inch (dpi)
specifications 3
double-sided printing 21
Macintosh 21
paper loading orientation 36
See also duplex printing
dpi (dots per inch)
specifications 3
drivers
Macintosh settings 20
Macintosh, troubleshooting 99
paper types 34
presets (Macintosh) 20
quick sets (Windows) 42
ENWW
99
settings 11, 12, 16, 17
Windows, opening 41
duplex printing 21
Macintosh 21
paper loading orientation 36
See also double-sided printing
E
EconoMode setting 55
electrical specifications 114
embedded Web server 14, 19
Configuration page 54
Information tab 54
Networking tab 54
product status 54
Settings tab 54
shop for supplies 54
supplies status 54
support 54
using 53
end-of-life disposal 119
envelopes
loading orientation 36
environment specifications 114
environmental features 2
environmental stewardship
program 117
ePrint 46
AirPrint 48
HP Cloud Print 46
HP Direct Print 47
errors
software 98
European Union, waste disposal
119
EWS. See embedded Web server
F
feeding problems, solving 87
Index
135
Finnish laser safety statement 129
first page
use different paper 20
fraud hotline 56
G
General Protection FaultException
OE 98
H
HP Cloud Print 46
HP Customer Care 111
HP Direct Print 47
HP fraud hotline 56
humidity specifications 114
I
Illegal Operation errors 98
improve print quality 89
information pages
configuration page 52
demo page 52
supplies status page 52
Information tab (embedded Web
server) 54
input tray
capacity 34
features 3
loading priority feed slot 36
interface ports
types included 3
IP address
Macintosh, troubleshooting 99
manual configuration 28
J
jams
common causes of 79
locations 80
output-bin, clearing 83
preventing 86
tray, clearing 80
Japanese VCCI statement 127
K
Korean EMC statement 128
L
laser safety statements 127, 129
license, software 109
light patterns 76
136
Index
link speed settings 28
loading media
priority feed slot 36
M
Macintosh
driver settings 17, 20
drivers, troubleshooting 99
problems, troubleshooting 99
removing software 16
resize documents 20
support 111
supported operating systems
16
USB card, troubleshooting
100
wireless install 18
Macintosh driver settings
custom-size paper 20
managing network 27
material restrictions 119
Material Safety Data Sheet
(MSDS) 120
media
custom-size, Macintosh
settings 20
first page 20
pages per sheet 21
select size and type 32
supported sizes 33
media path, cleaning 68
mercury-free product 119
model number 6
multiple pages per sheet 21
N
n-up printing 21
network
IP address configuration 28
link speed settings 28
operating systems supported
24
password, changing 28
password, setting 28
settings, changing 27
settings, viewing 27
network connection 26
Networking tab (embedded Web
server) 54
notes iii
O
online support 111
operating environment
specifications 114
operating systems supported 16
operating systems Windows,
supported 10
operating systems, networks 24
ordering
part numbers for 104
supplies and accessories 104
ordering supplies
Web sites 103
orientation
paper, while loading 36
output bin
capacity 35
features 3
output quality. See print quality
P
packaging product 112
pages
blank 95
not printing 95
printing slowly 95
pages per sheet 21
pages, skewed 87
paper
covers, using different paper
42
custom size, selecting 42
custom-size, Macintosh
settings 20
first and last pages, using
different paper 42
first page 20
loading orientation 36
pages per sheet 21
size, selecting 42
supported sizes 33
supported types 34
type, selecting 42
paper handling
problem-solving 87
paper input tray
features 3
paper input trays
feeding problems, solving 87
paper jams. See jams
ENWW
paper output bin
features 3
paper, ordering 104
part numbers
print cartridges 104
pausing a print request 40
physical specifications 114
pickup roller
change 61
clean 67
ports
troubleshooting Macintosh
100
types included 3
power
consumption 114
problem-solving 74
presets (Macintosh) 20
print cartridges
part numbers 104
recycling 56, 117
redistributing toner 57
storage 56
warranty 108
print density 94
print media
supported 33
print quality
creases 92
curl 92
dropouts 90
gray background 90
improve 89
light or faded print 89
loose toner 91
misformed characters 91
moisture on trailing edge 93
page skew 92
problem-solving 89
specifications 3
steam or vapor from the
product 93
toner scatter outline 93
toner smear 91
toner specks 89
vertical lines 90
vertical repetitive defects 91
wave 92
wrinkles 92
print tasks 39
ENWW
printer
cleaning 67
printer information pages
configuration page 52
demo page 52
supplies status page 52
printing
configuration page 52
demo page 52
problem-solving 95
supplies status page 52
priority feed slot
loading 36
priority, settings 11, 16
problem-solving 74
blank pages 95
direct-connect problems 96
output quality 89
pages not printing 95
pages printing slowly 95
paper handling 87
status-light patterns 76
USB cables 95
Windows issues 98
wireless problems 96
See also solving
product
software for Windows 9
view 4
Q
quality
specifications 3
quick sets 42
R
recycling 2, 117
HP printing supplies returns and
environmental program 118
recycling supplies 56
redistributing toner 57
removing Macintosh software 16
removing software
Windows 13
repacking product 112
resize documents
Macintosh 20
resolution
problem-solving quality 89
specifications 3
S
safety statements 127, 129
scale documents
Macintosh 20
separation pad
change 64
serial number 6
service
repacking product 112
settings
driver presets (Macintosh) 20
drivers 12, 17
priority 11, 16
Settings tab (embedded Web
server) 54
shipping product 112
size specifications, product 114
size, media
tray selection 32
skewed pages 87
software
embedded Web server 14, 19
problems 98
settings 11, 16
software license agreement
109
supported operating systems
16
supported Windows operating
systems 10
uninstalling for Windows 13
uninstalling Macintosh 16
solving 74
creases 92
curl 92
direct-connect problems 96
dropouts 90
feeding problems 87
gray background 90
light or faded print 89
loose toner 91
misformed characters 91
moisture on trailing edge 93
page skew 92
skewed pages 87
steam or vapor from the
product 93
toner scatter outline 93
toner smear 91
toner specks 89
Index
137
vertical lines 90
vertical repetitive defects 91
wave 92
wireless problems 96
wrinkles 92
See also problem-solving
special media
guidelines 31
special paper
guidelines 31
specifications
device features 3
electrical and acoustic 114
environment 114
physical 114
Spool32 errors 98
status-light patterns 76
stopping a print request 40
storing
print cartridges 56
product 114
supplies
counterfeit 56
ordering 103, 104
part numbers 104
recycling 56, 117
supplies status page 52
support
online 111
repacking product 112
supported media 33
T
TCP/IP
operating systems supported
24
technical support
online 111
repacking product 112
temperature specifications 114
tips iii
toner
loose toner 91
low 89
redistributing 57
scatter outline 93
smear 91
specks 89
toner cartridges. See print
cartridges
138
Index
tray
features 3
jams, clearing 80
Tray 1 21
trays
capacity 34
double-sided printing 21
loading 36
paper orientation 36
troubleshooting 74
Macintosh problems 99
See also solving; problemsolving
troubleshooting checklist 74
types, media
tray selection 32
Windows
driver settings 12
problem-solving issues 98
U
uninstalling
Windows software 13
uninstalling Macintosh software
16
uninstalling Windows software
13
USB cable, part number 104
USB port
problem-solving 95
troubleshooting Macintosh
100
type included 3
V
view, product 4
W
warnings iii
warranty
customer self repair 111
license 109
print cartridges 108
product 106
Web sites
customer support 111
fraud reports 56
Macintosh customer support
111
Material Safety Data Sheet
(MSDS) 120
ordering supplies 103
ENWW
© 2015 HP Development Company, L.P.
www.hp.com
*CE651-91059*
*CE651-91059*
CE651-91059
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