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Yealink SIP-19P User manual
Enterprise IP Phone
User Manual
About This Guide
Thank you for choosing this Enterprise IP Phone which is especially designed for power
users in the office environment. It features fashion and sleek design, abundant
telephony applications, broad interoperability with the popular 3rd party VoIP products,
fulfilling the VoIP deployment needs from enterprise and ITSP.
In this User Guide, you will find everything you need to quickly use your new phone. Be
sure to verify with your system administrator that your network is prepared for
configuring your IP phone. As well, be sure to read the Parts List and Regulatory Notices
sections in this guide before you set up and use the phone.
Declaration of Conformity
Hereby, it’s declared that this phone is in conformity with the essential
requirements and other relevant provisions of the CE, FCC.
CE Mark Warning
This is a class B device, in a domestic environment; this product may cause radio
interference, in which case the user may be required to take adequate measures.
WEEE Warning
To avoid the potential effects on the environment and human health as
a result of the presence of hazardous substances in electrical and
electronic equipment, end users of electrical and electronic equipment
should understand the meaning of the crossed-out wheeled bin symbol.
Do not dispose of WEEE as unsorted municipal waste and have to collect
such WEEE separately.
Tables of Contents
Getting Started.................................................................................- 1 Packing List .............................................................................................................................. - 1 Assembling the Phone.............................................................................................................. - 2 Configuration and Registration .............................................................................................. - 4 Configuring via Web Page ................................................................................................. - 4 Configuring via keypad...................................................................................................... - 6 -
Overview ..........................................................................................- 7 Keypad Instruction .................................................................................................................. - 7 LED Instruction ....................................................................................................................... - 9 Icon Instruction ........................................................................................................................ - 9 User Interface ......................................................................................................................... - 10 -
Customizing Your Phone...............................................................- 12 General Settings ..................................................................................................................... - 12 Phone Status..................................................................................................................... - 12 Language.......................................................................................................................... - 12 Time and Date .................................................................................................................. - 13 Keypad Lock .................................................................................................................... - 14 Audio Settings......................................................................................................................... - 15 Volume ............................................................................................................................. - 15 Ring Tones ....................................................................................................................... - 15 Codec Selection................................................................................................................ - 17 Contact Management............................................................................................................. - 17 Edit/Add/Delete Contact .................................................................................................. - 17 Import/Export Contact list................................................................................................ - 18 Other Settings......................................................................................................................... - 19 Logo Customization ......................................................................................................... - 19 Dial Plan........................................................................................................................... - 19 Dial Now .......................................................................................................................... - 19 Forbidden List .................................................................................................................. - 19 -
Using the Basic Call Functions.....................................................- 20 Making a call .......................................................................................................................... - 20 Call Devices ..................................................................................................................... - 20 Call Methods .................................................................................................................... - 20 Answering a call ..................................................................................................................... - 20 Answering an incoming call............................................................................................. - 20 -
Denying an incoming call ................................................................................................ - 21 DND ................................................................................................................................. - 21 Call Forward .................................................................................................................... - 21 During an Active Call ............................................................................................................ - 22 Mute ................................................................................................................................. - 22 Call Hold .......................................................................................................................... - 22 Call Waiting ..................................................................................................................... - 23 Call Transfer..................................................................................................................... - 23 3-way Conference ............................................................................................................ - 24 Message ................................................................................................................................... - 24 Voicemail ......................................................................................................................... - 24 SMS.................................................................................................................................. - 25 -
Using the Advanced Phone Functions..........................................- 27 Account Setting ...................................................................................................................... - 27 Network Setting...................................................................................................................... - 28 Maintenance Tasks................................................................................................................. - 29 Administrator Mode......................................................................................................... - 29 Administrator/User Password .......................................................................................... - 29 Reboot .............................................................................................................................. - 30 Reset to Factory ............................................................................................................... - 30 Firmware Update.............................................................................................................. - 31 System Log Export........................................................................................................... - 31 Programmable Key Configuration ....................................................................................... - 32 SIP Trunk ......................................................................................................................... - 32 BLF .................................................................................................................................. - 33 Intercom ........................................................................................................................... - 33 Direct Pickup.................................................................................................................... - 33 Group Pickup ................................................................................................................... - 34 Conference ....................................................................................................................... - 34 Speed Dial ........................................................................................................................ - 34 Hold.................................................................................................................................. - 35 Transfer ............................................................................................................................ - 35 Call Return ....................................................................................................................... - 35 Voicemail ......................................................................................................................... - 35 Group Listening ............................................................................................................... - 36 Custom ............................................................................................................................. - 36 -
Trouble Shooting ...........................................................................- 37 -
Enterprise IP Phone
Getting Started
Getting Started
Packing List
The following components are included in your package:
z
Enterprise IP Phone
z
Phone Stand
z
Power Adapter
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Enterprise IP Phone
Getting Started
z
Handset & Handset Core
z
Ethernet Cable
z
Quick Installation Guide & Quick Reference
Check this list before installation to ensure that you have received each item. If you are
missing any items, contact your system administrator.
Assembling the Phone
This section introduce how to assemble the phone with the components in the packing
list:
z
Attach the stand;
z
Connect Handset and Headset;
z
Connect Network and Power.
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Enterprise IP Phone
Getting Started
1) Attach the Stand, as showed below:
2) Connect Handset and Headset, as showed below:
Note:
Headset is not provided in the packing list. Please contact your distributor for more
information.
3) Connect Network and Power
There are two ways for network and power source connections. You can either connect
the phone to the AC Power directly using the power adapter or to a PoE compliant
switch or hub. Your system administrator will advise you on which one to use.
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Enterprise IP Phone
Getting Started
Note:
1.
If inline power is provided, do not install AC adapter. Make sure the Ethernet cable
and switch/hub are PoE compliant.
2.
The Internet Port can be also connected to Hub/Switch/IP PBX or other internet
devices.
The phone can also share the network connection with other network devices such as
PC. Connect the phone’s PC port and computer’s Network Port together using an
Ethernet cable, showed as below:
Configuration and Registration
If you are administrator, you need to do some simple configuration to make the phone
work. If not, please contact your internet administrator or service provider for more
details.
Configuring via Web Page
Press OK button on the keypad of the phone to enter the status page and find out the
IP address of IP phone. Enter it (for example http://192.168.3.35) into the address bar
of web browser. The default login name and password are admin/admin.
Note:
Please locate your PC in the same network segment of IP phone (192.168.3.X) to
access the web configuration page. Please consult your system administrator for help.
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Enterprise IP Phone
Getting Started
Network Settings
Choose Network->Internet Port(WAN),
DHCP: By default the phone attempts to contact a DHCP Server in your network in
order to obtain its valid network settings, e.g. IP address, sub mask, gateway, DNS
server, etc.
Static IP Address:
If your phone cannot contact a DHCP Server for any reason, you
need to enter the network stings manually via Static IP Address. Please contact your
internet administrator for more details.
PPPoE:
If you are using the xDSL Modem, you can connect your phone to the internet
via PPPoE mode. Please contact your ISP for the User Name and Password for internet
access.
Note:
Using the wrong network parameters may result in inaccessibility of your phone and
may also have an impact on your network performance! Please contact your network
administrator!
Account Settings
The phone attempts to register to the SIP server using the account/registrar data
provided by the automatic or manual initialization.
Choose Account, you will find the following parameters:
Field
Description
Register Status
It shows the resister status of the phone
Line Active
You
can
choose
on/off
to
enable/disable
the
account
respectively
Display Name
It is showed as Caller ID when making a phone call
User Name
It is provided by ISP for registration
Register Name
It is authenticated ID for authentication, provided by ISP
Password
It is provided by ISP for registration
SIP Server & Port
Server for registration, provided by ISP
When you have done the Network and Account Setting configuration, the Register
Status Icons will show in the idle screen:
Registered successfully
Register failed
Registering
Note:
Should the IP PBX (SIP registrar) require an authentication, you will be prompted to
enter the correct password. Make sure you are using the appropriate input mouthed or
enter the password via the web user interface.
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Enterprise IP Phone
Getting Started
Configuring via keypad
Network Settings: Press Menu->Network->WAN Port Option/LAN Port Option to
enter the internet relating configuration page.
Account Settings: Press Menu->Account->Enter to configure the account settings.
You can refer to the above “Configuring via Web Page” for the parameter details.
-6-
Enterprise IP Phone
Overview
Overview
Keypad Instruction
You can check the following list which introduces the IP phone’s keypad in details:
Power Indication LED
It will show the power status, it will be on if the phone is powered, off if the phone is not
powered.
Context-sensitive Softkeys
The screen will display labels for these keys, to identify their context-sensitive
functions.
Account Buttons
This buttons are used to active up to the three user accounts.
Programmable Keys:
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Enterprise IP Phone
Overview
These keys are used for various functionalities such as call /Line appearance Button,
speed dial, Intercom, Pickup, Hold, Transfer, etc. If not otherwise stated the adjacent
LED will light when the assigned functionality is turned on.
Dial Pad
Use the DTMF hard keys to enter numbers, letters and special characters. Depending on
the selected input mode you can enter digits, lower / upper case or special characters.
Navigation Keys
Use the navigation keys to navigate in the display menus and confirm and cancel
actions.
Audio Device Control Keys
Use the audio device control keys to perform the following actions depending on your
phone type:
: Adjust the volume of the handset, headset, speaker and ringer;
: Allows for hands-free communication during calls;
: Place and receive calls through an optionally connected headset. The LED will
be on when the phone is in Headset mode;
: Mute audio transmission locally during calls;
Hard Feature Keys
: Allow users to access the voicemail and SMS directly;
: Enable setup of a local 3-way conference;
: Place a call on hold or resume it;
: Transfer current call to third party;
: Dials most recently dialed number;
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Enterprise IP Phone
Overview
LED Instruction
Table 1 Call /Line Appearance Button LEDs for BLF
LED Status
Description
Steady green
Call/line appearance is in idle status
Slow blinking red
Call/line appearance is ringing
Steady red
Call/line appearance is active
Fast blinking red
Call/line appearance is not available
Off
It is not active as call/line appearance
Table 2 Account Button LEDs
LED Status
Description
Steady yellow
The account is active
Blinking yellow
There is a incoming call to the account
off
The
phone
is
in
idle
status
whatever
registered
/unregistered
Table 3 Power Indication LED
LED Status
Description
Steady yellow
Power on
off
Power off
Icon Instruction
The IP Phone displays different kinds of icons on its LCD, you can refer to the following
table for their meanings:
Icon
Description
flashes when the internet is disconnected
Account register failed
Account registering
Account register successful
Missed calls
Call in
Call out
Input Method: all letters and numbers
Input Method: numbers
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Enterprise IP Phone
Overview
Input Method: letters in lower case
Input Method: letters in upper case
Call mute
Call hold
Voicemail
SMS
Call forward
DND(Do not Disturb)
Auto answer
In handset mode
In headset mode
User Interface
There are two ways to customize specific options on your phones:
1.
Using keypad and display on the phone;
2.
Using Web user interface in an Internet browser from your PC; please refer to
“Configuration and Registration” to get into the Web interface.
In many instances, it is possible to use both the user interfaces to operate the phone
and change settings; some, however, are only possible via a phone or web user
interface. Please refer to the following table for differences:
Phone Options
Phone UI
Web UI
√
√
Status
--IP Address
--MAC Address
--Firmware
--Network
--Phone
--Accounts
Call Features
--Forward
√
--Call Waiting
√
--Auto Answer
√
--DSS Keys
√
--“#” as send
√
--Dial Plan
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√
Enterprise IP Phone
Overview
--Dial Tone
Basic Phone Functions
--Language
√
--Time
√
√
--Ring Tone
√
√
--Phone Volume
√
--Lock
√
--Logo Customization
√
√
Advanced Phone Functions
--Accounts
√
--Networks
√
--Voice
--Codecs
√
--Echo Cancellation etc
--Set Admin Password
√
--Reset To Factory
√
--Update
Other Features
--Message
√
--History
√
--Directory/Contact List
√
√
--Black List
Note:
The above table only indicates most of phone functions rather than all of them. Please
refer to the relating parts for more details.
User and Administrator Mode
Your phone can be used in user or administrator mode. Administrator mode is the
default setting with full configuration rights. The default administrator password is
admin.
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Enterprise IP Phone
Using the Basic Call Functions
Customizing Your Phone
General Settings
Phone Status
You can view the status of your phone using the Phone interface or the Web interface.
This option allows you to review:
z
Network status: IP Address, Mac Address, Gateway, DNS, WAN and LAN;
z
Phone status: Phone Name, Product ID, Hardware version, etc;
z
Accounts: the 3 SIP accounts status;
z
Firmware version;
To check the Phone Status via Phone interface:
1)
Press OK button directly or Menu softkey, choose the Status option.
2)
Use the navigation keys to scroll through the list and check the specific one.
To view the Phone Status via Web interface:
Choose status directly to check the status. Please refer to “XX” to get into the Web
interface.
Language
The default Phone interface language is English. The Web interface language will
depend on your computer OS. It will automatically match the language of your
computer.
It also supports Simplified Chinese, Traditional Chinese, French, German, Japanese,
Portuguese, Spanish, Italian, Russian, Hebrew, etc. You can change the language for
the phone user interface and the web user interface independently from each other.
Note:
All languages may not be available for selection. The available languages are
dependant on the language packs currently loaded to the IP phone. Please contact with
your system administrator for more information about loading language packs.
- 12 -
Enterprise IP Phone
Using the Basic Call Functions
To change the language via Phone interface:
1)
Press Menu->Settings->Basic Settings->Language.
2)
Scroll through the list of available languages.
3)
Press the Save softkey when the desired language is highlighted. The language
appears on the graphic display will be changed to the one you chose.
4)
Press Back softkey to return to the idle screen.
Time and Date
The time and date appears on the idle screen of the IP phone. If the phone can not
obtain a time and date from the call server, please contact your system administrator if
either the time or date is incorrect. You can set the time manually or via the SNTP
server which is used to synchronize the time.
To change the Time and Date via the Phone interface:
1)
Press Menu->Settings->Basic Settings->Time.
2)
If SNTP Settings is chose, the phone will automatically get the time from the
specific NTP Server. Use the navigation keys to highlight the specific option and the
relating changes. You can set the Time Zone, NTP Server1/Server2, Daylight
Saving respectively.
3)
If Manual Setting is chose, the time can be set manually. Use the navigation keys to
highlight the option and enter the specific date and time.
4)
Press Save softkey, the time appears on the idle screen will be changed. Press Back
softkey to return to the idle screen.
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Enterprise IP Phone
Using the Basic Call Functions
To change the Time and Date via the Web interface:
Choose Phone->Preference to do the relating changes. You can also change the Update
Interval which specifies the time frequency that the phone refreshes the time
automatically. Please refer to the instruction above for the parameters’ detail.
Note:
By default the time zone is +8 China, Philippines, Malaysia, Daylight Saving Time is
disabled.
Keypad Lock
You can lock the keypad of your phone when you are temporarily not using it. This
function helps you to protect your phone from unauthorized use. You can lock the
following specific keys:
Menu Keys:
the Menu softkeys can not be used until unlocked. You can not access
the menu of the phone.
Function Keys: the hard function keys can not be used until unlocked. You can not
access the MESSAGE, HEADSET, CONF, HOLD, MUTE, TRAN, RD Keys.
Talk Call Only:
all of the keys can not be used until unlocked. You can only use the
phone to answer the incoming calls.
To enable keypad lock via Phone interface:
1)
Press Menu->Settings->Advance settings, enter the password, and then press
Confirm softkey.
2)
Press Phone Settings->Lock.
3)
Use the navigation key to highlight the one you want to lock.
4)
Press Save softkey to active the change, and Back softkey to return to the previous
screen.
5)
The icon
will be displayed on the top right corner of the idle screen.
To unlock the phone via Phone interface
1)
Press Menu softkey, you are prompted for the password.
2)
Enter the password, then press Confirm softkey, the phone is unlocked.
3)
The icon will be disappearing from the idle screen.
To enable keypad lock via Web interface:
Choose Phone->Preference to do the relating changes. Please refer to the instruction
- 14 -
Enterprise IP Phone
Using the Basic Call Functions
above for the parameters’ detail.
Note:
The default password for unlock is admin.
Audio Settings
Volume
You can adjust the volume of handset/speaker/headset.
To adjust the volume when you are not in an active call:
1)
Press Menu->Settings->Basic Settings.
2)
Scroll to Phone Volume, and press Enter softkey, highlight the one you want to
adjust the volume, use the Volume Adjustment Bar or navigation keys to adjust the
volume.
3)
Press OK softkey to save the contrast change or Back softkey to cancel.
To adjust the volume when you are in an active call:
When Handset/Headset/Hands-free mode is activated, press the Volume Adjustment
Bar to a comfortable level.
Note:
The volume can only be adjusted via Phone interface.
Ring Tones
You can adjust the type and volume of the ring tone.
To adjust the Ring Tone Type via Phone interface:
1)
Press Menu->Settings->Basic Settings.
2)
Scroll to Ring Tone, and press Enter softkey.
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Enterprise IP Phone
Using the Basic Call Functions
3)
Use the navigation keys to highlight the specific one.
4)
Press OK softkey to save the contrast change or Back softkey to cancel.
To adjust the volume during an active call via Phone interface:
1)
Press Menu->Settings->Basic Settings->Enter.
2)
Scroll to Phone Volume->Ring Volume, use the Volume Adjustment Bar or
navigation keys to adjust the volume.
3)
Press OK softkey to save the contrast change or Back softkey to cancel.
You can also adjust the ring tone volume by the following way:
When the phone is in idle status, press the Volume Adjustment Bar to a comfortable
level.
To change the Ring Tone Type via Web interface:
Choose Phone->Preference->Ring Tone, highlight the specific one in the pull-down
menu, choose confirm button to update the change. You can also delete the specific one
by choose Delete button.
To update the new Ring Tone via Web interface:
1)
Choose Browse button to choose the specific ring tone file.
2)
Choose Upload button to upload the file, and then Confirm to save the change.
Note:
The ring tone file format must be in 16bits WAV format (via Vlaw Compression), 8K
sample rate (monophony). Blank or other special characters can not be included in the
file name.
- 16 -
Enterprise IP Phone
Using the Basic Call Functions
Codec Selection
The IP phone supports the following voice codecs:
G.722, G.711, G.723.1, G.726, G.729AB, iLBC and GSM.
You can enable/disable the desired codecs via Web interface. Please contact your
System Administrator for more details about the codecs.
To enable/disable the codecs:
1)
Choose Account->Account X (X means what Account number)->Codec
2)
Use the navigation keys to highlight the desired one in the Enabled/Disable Codecs
list, and press the
3)
/
to move to the other list.
Choose Confirm to save the change.
Note:
Codec Selection can be only set via Web interface.
Contact Management
Edit/Add/Delete Contact
You can store a large number of contacts in your phone's directory. You can add, edit,
delete, dial, or search for a contact in this directory.
To add a contact via Phone interface:
1)
Press Directory->Contact List->Enter
2)
Press Add softkey; enter Name, Office/Mobile number of the contact from the
keypad. Use the 123 soft key to select between numeric and upper/lower case
alphanumeric modes.
3)
Use the navigation keys to select the desired account as Line if you want to assign
the contact to a specific account.
4)
Press Save softkey to add the contact or Cancel softkey to cancel the change.
To edit/delete a contact via Phone interface:
1)
Press Directory->Contact List->Enter
2)
Use the navigation key to highlight the one you want to delete, press Option
softkey, scroll to Detail/delete, press OK softkey
- 17 -
Enterprise IP Phone
3)
Using the Basic Call Functions
Make the desired changes, press OK softkey, press Cancel softkey to return to the
Directory.
To move a contact to the blacklist via Phone interface:
1)
Press Directory->Contact List->Enter
2)
Use the navigation key to highlight the one you want to move, press Option softkey,
scroll to Move to Blacklist, press OK softkey twice to confirm the change, or press
Cancel softkey to return to the Directory.
3) You can check the blacklist by pressing Directory->Contact List->Enter->Black List,
and do the desired changes.
Note:
If the contact is moved to the blacklist, then the call from this contact can not get
through.
To add/delete/edit the contact list & black list via the Web interface:
Choose Contacts and then do the relating changes. Please refer to the instruction above
for the parameters’ detail.
Import/Export Contact list
Import/Export Contact List via Web interface:
1)
Choose Contacts
2)
Browse the specific contact list file in XX format, and then choose Import button.
The imported contact lists will be showed in the Directory.
3)
Choose the Export button to export the contact list
Note:
Import/Export Contact List can be only set via Web interface.
- 18 -
Enterprise IP Phone
Using the Basic Call Functions
Other Settings
Logo Customization
You can upload your own logo which showed in the idle screen.
1)
Prepare the desired the logo file which is
--in BMP format
--max pixels: 236*82,
--can only be monochrome with 2 gray scales at most.
2)
Run
PictureEXDemo.exe,
choose
Add
button->
choose
the
specific
logo
file->choose Convert, and then close the software.
3)
A new-built folder named adv with a .dob file will be established.
4)
Choose Phone->Function->Logo via the Web interface, press Browse button, and
choose the .dob file just established by the software.
5)
Press Upload button to complete the Logo Customization. You will find the desired
logo showed in the idle screen.
Note:
Please contact with your system administrator or service provider for the software with
PictureEXDemo.exe.
Dial Plan
A dial plan establishes the expected number and pattern of digits for a telephone
number. This includes country codes, access codes, area codes and all combinations of
digits dialed.
To set a Dial Plan via the Web interface:
1)
Choose Phone->Dial Plan
2)
Enter the desired Prefix and XXXXX
3)
Press Edit/Add button to save the changes
4)
You can also delete a specific one from the dial plan list.
Dial Now
….
Forbidden List
The specific phone numbers can be forbidden to be call out from your IP phone.
1)
Choose Phone->Dial Plan->Call Forbidden.
2)
Enter the phone number and choose Add button to save the changes, or
Choose the specific one in the list, choose Delete button to delete the record.
3)
You can not dial out the number from your IP phone unless it is removed from the
Forbidden List.
- 19 -
Enterprise IP Phone
Using the Basic Call Functions
Using the Basic Call Functions
Making a call
Call Devices
You can make a phone call via the following devices:
1)
2)
icon will be showed in the idle screen.
Pick up the handset,
Press the Speaker button,
icon will be showed in the idle screen.
3)
Press the Headset button if the headset is connected to the Headset Port in
icon will be showed in the idle screen.
advance.
You can also dial the number first, and then choose the method you will use to speak to
the other party.
Call Methods
You can press an available line button if there is more than one account, then
1)
Dial the number you want to call, or
2)
press the Directory softkey, use the navigation button to highlight your choice, or
3)
Press History softkey, use the navigation button to highlight your choice (press
Left/Right button to chose All Calls, Missed Calls, Dialed Calls, Received Calls and
Forwarded Calls) or
4)
Press the RD button to call the last number called.
5)
Press the programmable keys which are set as speed dial button.
Then press the Send button or Send softkey to make the call out if necessary.
Answering a call
Answering an incoming call
1)
If you are not on another phone, lift the handset using, or press the Speaker
button/ Answer softkey to answer using the speakerphone, or press the headset
button to answer using the headset.
2)
If you are on another call, press the answer softkey.
- 20 -
Enterprise IP Phone
Using the Basic Call Functions
During the conversation, you can alternate between Headset, Handset and Speaker
phone by pressing the corresponding buttons or picking up the handset.
Denying an incoming call
Press Reject softkey to deny the incoming call directly.
DND
Press DND softkey to active DND Mode. Further incoming calls will be rejected and the
icon. Press DND softkey twice to deactivate DND mode. You can
display shows:
find the incoming call record in the Call History.
Call Forward
This feature allows you to forward an incoming call to another phone number e.g. a cell
phone or voice mailbox. The display showed
icon.
The following call forwarding events can be configured:
z
Off:
Call forwarding is deactivated by default.
z
Always:
Incoming calls are immediately forwarded.
z
Busy:
Incoming calls are immediately forwarded when the phone is busy.
z
No Answer: Incoming calls are forwarded when the phone is not answered after a
z
Busy/No Answer: Incoming calls are forwarded not matter the phone is busy or not
specific period.
answered.
To configure Call Forward via Phone interface:
1)
Press the following softkeys: Menu->Features->Enter->Forward->Enter.
2)
There are 5 options: Always Forward, Busy Forward, No Answer Forward, Busy/No
Answer Forward, Cancel Forward.
3)
If you choose one of them (except Cancel Forward), enter the phone number you
want to forward your calls to. Press Save to save the changes.
- 21 -
Enterprise IP Phone
Using the Basic Call Functions
To configure Call Forward via Phone interface:
Choose Phone->Function->Call Forward to do the relating changes. Please refer the
above configuration information.
During an Active Call
Mute
This function allows you to mute the microphone of the active audio device during a call;
you can not be heard by the other party. You can still hear all other parties while mute
is enabled.
To mute/unmute the conversation:
Press Mute button during the conversation,
icon will showed in the LCD. Press it
again to get the microphone return to normal conversation.
Call Hold
This call function allows you to place an active call on hold. In this case your IP PBX
might play a melody or message to the other party while waiting. Other calls can be
received and made while having a call on hold.
To hold/resume a call:
1)
press the Hold button or Hold softkey to put your active call on hold.
2)
If there is only one call on hold, press the Resume softkey or Hold button to retrieve
the call.
3)
If there are more than one call on hold, press the line button, press the Up/Down
button to highlight the call, press the Resume softkey or Hold button to retrieve the
call.
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Enterprise IP Phone
Using the Basic Call Functions
Call Waiting
This call feature allows your phone to accept other incoming calls to an extension
already in an active call.
To enable/disable Call Waiting via Phone interface:
1)
Press Menu->Features->Call Waiting->Enter softkeys.
2)
Use the navigation keys or Disable/Enable softkey to active/disactvie call waiting
3)
Press Save softkeys to save the changes, or Back softkey to return to the previous
menu.
To enable/disable Call Waiting via Web interface:
Choose Phone->Function->Call Waiting to do the relating changes.
Call Transfer
You can customize your phone so that incoming calls are transferred directly to a third
party such as another extension, mobile phone number, etc. There are two ways to
transfer the call: Blind Transfer and Attended Transfer.
To Blind Transfer via Phone interface:
1)
Press Tran Button or Transfer softkey during the active conversation, the call will be
on hold, there will be a dial tone. Dial the second telephone number.
2)
When the phone is answered, you can hang up to complete the transfer.
3)
You will be disconnected from the call.
To Attended Transfer via Phone interface:
1)
Press Tran Button or Transfer softkey during the active conversation, the call will be
on hold, there will be a dial tone. Dial the second telephone number.
2)
When the phone is answered, you can have a private conversation without the first
person hearing it, then hang up to complete the transfer.
3)
You will be disconnected from the call.
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Enterprise IP Phone
Using the Basic Call Functions
3-way Conference
You can establish a three-party conference, during the conversation three phone
parties can communicate with each other.
To establish a conference:
1)
Press the Conf softkey during an active call.
2)
The first call is placed on hold. You will hear a dial tone. Dial the number to
conference in, then press the Send softkey.
3)
When the call is answered, the conference call will now include you and the other
two parties.
4)
Hang up to disconnect all parties.
Message
The phone supports SMS( Short Messaging Service) and Voicemail, if you want to use
them, please make sure that your VoIP telephony system supports this functionalities
and your accounts’ message has been enabled.
Voicemail
Your voice mailbox messages, which are usually stored on a media server of your local
or hosted VoIP telephony system, can be accessed from your phone.
New voice messages can be indicated both acoustically and visually as described below:
z
The idle screen will indicate the new voice messages coming:
z
The MESSAGE button will be lighted.
To configure the Voicemail code via Phone interface:
1)
Press MESSAGE button,scroll to Voice Mail, press Enter softkey
2)
Use the navigation keys to highlight the one you want to set, enter the code which
the phone uses to connect to your system. Press 123 softkey to choose the proper
input method.
- 24 -
Enterprise IP Phone
3)
Using the Basic Call Functions
Press Save to save the change, press back to return to the previous menu.
Note:
Please contact your system administrator for the connecting code. Different systems
have different codes.
To retrieve the new voicemail via the Phone interface:
1)
Press the Voicemail softkey directly
2)
You may be prompted to enter the password which is needed to connected to your
VoIP telephony system. It depends on your system
3)
Your voice mailbox is called and you are able to listen to your new and old
messages.
Note:
Before retrieving the new voicemail, please make sure that the connecting code has
been set on the phone.
SMS
You can retrieve the SMS in the same way as Voicemail.
To retrieve the SMS via Phone interface:
1)
Press MESSAGE button, scroll to Text Message, press enter softkey.
2)
Use the navigation softkey to highlight the options. You can read a the message in
the in the Inbox/Sentbox/Outbox/Draftbox.
3)
Press Read softkey to open and read the specific message.
To reply the SMS via Phone interface:
1)
After retrieving the specific message, press Reply softkey, use the Ab3 softkey to
change the Input Method.
2)
(Optional) If multiple lines are configured on your phone, select from which line
messages are to be retrieved from the list using the navigation keys and Messages
- 25 -
Enterprise IP Phone
Using the Basic Call Functions
appear first to last in sent order.
3)
Press Send softkey, you are required to choose an account which is used to send
out the message and the number you want to send to.
4)
Press Send softkey to send out the message, or Back softkey to return to the
previous menu.
To edit a new message via the Phone interface:
1)
Press MESSAGE button, scroll to Text Message, press enter softkey.
2)
Scroll to New Message, press Enter softkey.
3)
Edit the new message, use the Ab3 softkey to change the Input Method.
4)
(Optional) If multiple lines are configured on your phone, select from which line
messages are to be retrieved from the list using the navigation keys and Messages
appear first to last in sent order.
5)
Press Send softkey to send out the message, or Back softkey to return to the
previous menu.
To delete the message via the Phone interface:
1)
After retrieving the specific message, press Delete softkey.
2)
You are prompted to confirm the Delete, press Yes softkey to delete the message,
press No softkey to return to previous menu.
To edit the message via Web interface:
1)
Choose Phone->Message.
2)
Enter the account information, target phone number, message content.
3)
Press Send button to send out the message, or Cancel button to cancel the
operation.
Note:
You can not perform the messaging via Web interface except edit Message.
- 26 -
Enterprise IP Phone
Using the Advanced Phone Functions
Using the Advanced Phone Functions
Account Setting
Please refer to the previous part “Configuration and Registration” for the basic Account
setting information. The following table lists the instruction of the field about the
advanced Account Setting.
Field Name
Description
UDP
Message
Keep-alive
Defines whether to active the phone
mechanism. The default is Enabled.
UDP
Interval
Keep-alive
This parameter specifies how often the phone will send a packet
to the SIP server. Default is 30 seconds.
UDP
Keep-alive
Login Expire
This parameter specifies the time frequency that phone
refreshes its registration. The default interval is 3600 seconds.
Local SIP Port
Local SIP port. The default min value is 5060.
Local RTP Port
Defines the local RTP port that the phone will listen and
transmit. The default value is 11780.
RPort
The parameter allows you configuring the proxy to send
responses back to a particular address and port. The default is
disabled.
SIP Session Timer
This document defines an extension to the Session Initiation
Protocol (SIP). This extension allows for a periodic refresh of
SIP sessions through a re-INVITE or UPDATE request. The
refresh allows both user agents and proxies to determine if the
SIP session is still active.
Subscribe
Period
This parameter could set the period of the subscription. The
default value is 3600.
DTMF Type
Select the DTMF type.
You can only configure these settings via Web interface.
1)
Choose Account.
2)
Select the desired account.
3)
Choose Advanced to do the relating settings.
You can consult your system administrator for more information.
- 27 -
Enterprise IP Phone
Using the Advanced Phone Functions
Network Setting
Please refer to the previous part “Configuration and Registration” for the basic Network
WAN setting information. The following table lists the instruction of the field about the
Network LAN Setting.
Field Name
Description
As an Bridge
If you select the Bridge mode, then the two Fast Ethernet ports
will be transparent.
As an Router
If you select the Router mode, the SIP phone will work as a
router
IP address
User could configure the LAN port IP address.
DHCP Server
If you set the DHCP server on, the device connected to the LAN
port will get the IP address automatically between the start IP
address and the end IP address. But if you select the bridge
mode, the DHCP server can not work.
Starting IP
Indicate the range of the IP address
End IP
Indicate the range of the IP address
To configure LAN settings via Phone interface:
1)
Press Menu->Setting->Advanced Setting.
2)
Enter the password required, scroll to Network option, press Enter softkey, select
LAN Port Option, press Enter softkey.
3)
If you choose Bridge, it will return to the previous menu.
4)
If you choose Router, you will be prompted to enter the IP Address, Subnet Mask,
DHCP Server Disable/Enable.
5)
Press Save softkey to save the changes, or Cancel softkey to return to the previous
menu.
To configure LAN settings via Web interface:
Choose Network->LAN Setting to do the relating configuration, you can set the starting
and end IP address only via Web interface. You can consult your system administrator
for more information.
- 28 -
Enterprise IP Phone
Using the Advanced Phone Functions
Maintenance Tasks
Administrator Mode
The phone allows two modes to configure the phone:
z
User Mode
z
Administrator Mode
Administrator mode grants unlimited access to the phone configuration on both Web
and Phone interface. User Mode is not able to access the settings on the Phone interface
such as: Accounts, Network, Reset to Factory, other phone settings.
Administrator/User Password
Administrator mode grants unlimited access to the phone configuration on both web
and phone user interface. The administrator/user password is used to access:
z
Web interface along with user name.
z
the advance settings of the phone such as Network, Account, Reset to Factory
settings via the Phone interface.
The default administrator password is admin. Meanwhile the user name for Web
interface access is admin.
To change the administrator password via Phone interface:
1)
Press the softkeys Menu, scroll to Settings, press Enter softkey, use the navigation
keys to highlight Advance Settings.
2)
You are prompted to enter the required password, the default one is admin.
3)
Scroll to Set Admin Password, press Enter softkey.
4)
You are prompted to enter the old and new password, Press Ab3 softkey to change
the input method.
5)
Press OK softkey to confirm the change, press Cancel softkey to return to previous
menu.
To change the administrator password via Web interface:
Choose Password->admin, enter the old and new password, choose Confirm button to
save the changes, or Cancel button to cancel the changes.
- 29 -
Enterprise IP Phone
Using the Advanced Phone Functions
Reboot
You should reboot the phone when you are challenged, e.g. after applying changes to
the phone configuration.
To reboot via Web interface:
1)
Choose Upgrade->Basic
2)
Choose Reboot button
Note:
You can only reboot from Web interface. Please do not power off during reboot, or it will
case the flash memory error.
Reset to Factory
You should reset the phone only in this case: the phone configuration was changed and
the phone is not functioning anymore. To maintain the configuration of the phone, you
need your system administrator or service provider’s advice.
To reset to factory via phone interface:
1)
Press the softkeys Menu, scroll to Settings, press Enter softkey, use the navigation
keys to highlight Advance Settings.
2)
You are prompted to enter the required password, the default one is admin.
3)
Scroll to Reset to Factory, press Enter softkey.
4)
You are prompted to confirm the change, press OK softkey to reset to factory
settings, press Cancel softkey to return to previous menu.
5)
It will takes a few minutes to reset, please do not power off during resetting, or it
will cause flash memory error.
To reset to factory via Web interface:
1)
Choose Upgrade->Basic
2)
Choose Reset to Factory button
Note:
If you confirm all current setting changes including contact list, call history, account
settings, etc will be lost, you need to export the configuration first if you still want to
import the old configurations after reset. Or your phone must be configured anew
manually unless mass provisioning is used!
To Export/Import the old configuration file via Web interface:
1)
Choose Upgrade->Advanced, select Import/Export Configuration, choose Export
button to export the file to your local computer.
2)
Choose Upgrade->Advanced, select Import/Export Configuration, choose Browse
- 30 -
Enterprise IP Phone
Using the Advanced Phone Functions
button, select the specific configuration file in your local computer, choose Import
button.
3)
It will takes a few minutes to reset, please do not power off during resetting, or it
will cause flash memory error.
Firmware Update
The phone is delivered with pre-installed firmware which allows operating your phone
flawlessly. If you require updating the phone’s firmware please contact your system
administrator. You can only update the firmware via Web interface.
To update the firmware manually via Web interface:
1)
Choose Upgrade->Basic->Browse, select the firmware file in your local computer
2)
Choose Upgrade button to update the new firmware
3)
Please do not power off during the updating.
To update the firmware automatically via Web interface:
1)
Choose Upgrade->Advance, configure the relating settings: Protocol, TFTP Server
Address/Port, Check New Firmware, Period, ASE Key.
2)
Choose Confirm button, the phone will check the server for a new firmware in a
specific time, and it updates automatically if there is new firmware.
3)
You can also update the firmware immediately by pressing Auto-provision button.
The parameters of the Auto-provision:
Parameter
Update Protocol
Description
The phone can be updated via TFTP, FTP or HTTP
TFTP Server
If you choose TFTP as protocol TFTP, you need to enter the TFTP
server IP address and port
Check new config
You can specific the period that your phone checks the new
firmware from the server: Power on, Scheduling, Disable and
both.
Scheduling
You can specific the period in days which the phone checks and
updates the new firmware, the range is 1-30 days
Note:
Any power interruption during the following process will most likely lead to a flash
memory error. As a result the system cannot boot up anymore. The procedure can be
only conducted in Administrator Mode.
System Log Export
If there is any errors happened in your phone, you can export the system log and send
to your system administrator for diagnosis.
- 31 -
Enterprise IP Phone
Using the Advanced Phone Functions
To export the System Log:
Choose Upgrade->Advanced, select Export System Log, choose Export button to
export the file to your local computer.
Programmable Key Configuration
The phone has 13 programmable keys which are able to set up to 12 functions per key.
You can use the Web interface only to configure key functions.
The following list shows the functions you can set on the programmable keys and
provides a description for each function. The default configuration for each key is N/A
which means the key hasn’t been set for any functions.
z
N/A
z
SIP Trunk
z
BLF(Busy Lamp Field)
z
Intercom
z
Direct Pickup
z
Group Pickup
z
Conference
z
Speed Dial
z
Hold
z
Transfer
z
Call Return
z
Custom
z
Group Listening
Note:
Quick access features like Intercom and Voicemail must first be configured on your PBX
in order to work on your phone. See your System Administrator for more information.
SIP Trunk
This is the default key function used to indicate and accept incoming calls, it can also be
used to make a call using a specific account. Only the account buttons can be set for this
function.
Once the account has been set, it will be automatically showed in the function list. You
can only enable/disable the key as SIP Trunk.
To assign the key as SIP Trunk:
Choose Phone->Line Key, choose one of the link key you want to make the assignment,
there is a pull-down menu in the Type field, choose SIP Trunk from the list, press
Confirm button to save the changes.
- 32 -
Enterprise IP Phone
Using the Advanced Phone Functions
Note:
SIP Trunk will be available only when the account has be set, if there is no account
information in the specific button, you won’t seen this option in the list.
BLF
You can configure the key for Busy Lamp Field (BLF) use which allows you to monitor
the status (idle, ringing, or busy) of other SIP accounts. User can dial out on a BLF
configured key.
To assign the key as BLF:
1)
Choose Phone->Line Key or Memory Key, choose one of the key you want to make
the assignment, there is a pull-down menu in the Type field, choose BLF from the
list.
2)
In the "Line" field, select a line for which to apply this key, and enter the extension
number you want to monitor.
3)
Press Confirm button to save the changes.
Please refer to “LED Instruction” for more details about the LED status in different
situation.
Intercom
You can configure the key for Intercom mode and is useful in an office environment as
a quick access to connect to the operator or the secretary.
To assign the key as Intercom:
1)
Choose Phone->Line Key or Memory Key, choose one of the key you want to make
the assignment, there is a pull-down menu in the Type field, choose Intercom from
the list.
2)
In the "Line" field, select a line for which to apply this key, the default one is Auto
which means it will match the account automatically. and enter the extension
number you want to intercom.
3)
Press Confirm button to save the changes.
Note:
Your VoIP PBX must support this feature. And make sure the intercom extension
enables the Auto-answer function.
Direct Pickup
When you configure a Direct Pickup key, you specify the extension that you want to
monitor. Then, when the monitored extension receives a call, you press the key to pick
up the call. If the monitored extension receives multiple incoming calls simultaneously,
- 33 -
Enterprise IP Phone
Using the Advanced Phone Functions
the IP Phone UI displays a list of incoming calls. You select a call from this list, and are
connected to the call.
To assign the key as Direct Pickup:
1)
Choose Phone->Line Key or Memory Key, choose one of the key you want to make
the assignment, there is a pull-down menu in the Type field, choose Direct Pickup
from the list
2)
In the “Number” filed enter the extension number you want to perform Direct
Pickup
3)
Press Confirm button to save the changes
Group Pickup
When you configure a Group Pickup key, you specify the ring group (for example,
extensions 800 - 890) that you want to monitor for incoming calls. When an incoming
call is received on any of these extensions, the Operator presses the key to connect to
the call. If multiple incoming calls are received simultaneously, the Operator press the
key selects an extension from a list, and presses the Pickup softkey to answer the call.
To assign the key as Group Pickup:
1)
Choose Phone->Line Key or Memory Key, choose one of the key you want to make
the assignment, there is a pull-down menu in the Type field, choose Group Pickup
from the list.
2)
In the “Number” filed enter the extension number you want to perform Group
Pickup.
3)
Press Confirm button to save the changes.
Conference
You are allowed to configure the programmable key to be used as a conference key
while remaining in the current call. This key allows a user on a call to conference
another party at a pre-defined number while remaining in the conference.
To assign the key as Conference:
1)
Choose Phone->Line Key or Memory Key, choose one of the key you want to make
the assignment, there is a pull-down menu in the Type field, choose Conference
from the list.
2)
Press Confirm button to save the changes.
Speed Dial
You can configure the key as a simplified speed dial key. This key function allows you to
speed up dialing numbers often used or hard to remember.
- 34 -
Enterprise IP Phone
Using the Advanced Phone Functions
To assign the key as Speed Dial:
1)
Choose Phone->Line Key or Memory Key, choose one of the key you want to make
the assignment, there is a pull-down menu in the Type field, choose Group Pickup
from the list.
2)
In the "Line" field, select a line for which to apply this key, in the “Number” filed
enter the extension number you want to perform Group Pickup.
3)
Press Confirm button to save the changes.
Hold
The key can be configured as a hold key. You can use this key to hold and retrieve a call
during the conversation.
To assign the key as Hold:
1)
Choose Phone->Line Key or Memory Key, choose one of the key you want to make
the assignment, there is a pull-down menu in the Type field, choose Hold from the
list.
2)
Press Confirm button to save the changes.
Transfer
You are able to configure the key as a transfer key to perform the Blind/Attended
Transfer.
To assign the key as Transfer:
1)
Choose Phone->Line Key or Memory Key, choose one of the key you want to make
the assignment, there is a pull-down menu in the Type field, choose Transfer from
the list.
2)
Press Confirm button to save the changes.
Call Return
When the key is configured as Call Return key you are allowed to dial out the last phone
call you received.
To assign the key as Call Return:
1)
Choose Phone->Line Key or Memory Key, choose one of the key you want to make
the assignment, there is a pull-down menu in the Type field, choose Call Return
from the list.
2)
Press Confirm button to save the changes.
Voicemail
When the key is configured as Voicemail key you are allowed to access voicemail
- 35 -
Enterprise IP Phone
Using the Advanced Phone Functions
quickly.
To assign the key as Voicemail:
1)
Choose Phone->Line Key or Memory Key, choose one of the key you want to make
the assignment, there is a pull-down menu in the Type field, and choose Voicemail
from the list.
2)
Press Confirm button to save the changes.
Group Listening
When the key is configured as Group Listening key, you are allowed to enable the
Speakerphone and Handset/Headset mode at the same time. It is suitable for the group
conversation which has more than one person at one side. You are able to speak and
listen using handset/headset; meanwhile the others near by can speak and listen using
speakerphone. You can get back to the previous mode by pressing the key again.
To assign the key as Group Listening:
1)
Choose Phone->Line Key or Memory Key, choose one of the key you want to make
the assignment, there is a pull-down menu in the Type field, choose Group
Listening from the list.
2)
Press Confirm button to save the changes.
Custom
You are allowed to send out the desired DTMF number during the conversation. The
number needs to be set in advance.
To assign the key as Custom:
1)
Choose Phone->Line Key or Memory Key, choose one of the key you want to make
the assignment, there is a pull-down menu in the Type field, and choose Group
Listening from the list.
2)
In the “Number” filed, enter the specific number.
3)
Press Confirm button to save the changes.
- 36 -
Enterprise IP Phone
Trouble Shooting
Trouble Shooting
I can not register to the server?
1) Check the IP address. If you set your WAN port in DHCP mode, please make sure
that your DHCP server is on.
2) Check your gateway.
3) Check your DNS server.
4) Make sure your account information is the same as you have got from your ISP.
5) Check whether the SIP server is on.
6) Check the SIP register port, the default value is 5060.
I can’t get the IP address?
1) Make sure you have plugged the Ethernet cable into the WAN port.
2) Make sure that the DHCP server is on, and there are available IP addresses in the
server.
3) Try to set your WAN port to static IP client mode.
During a call, I can not hear any voice?
1) Make sure your handset is tightly connected with the phone.
2) Check whether you have muted the conversation or not.
3) Consult the outbound server details with your ISP.
Have DTMF problem?
1) Check which kind of DTMF you are using, and whether it is compatible with the
server.
2) Consult the payload value with your ISP.
How to change the time?
Select the time zone or enter the time information manually on the webpage or the
phone.
How to answer the incoming calls during a call?
If a call comes in when you are in a conversation, press the Answer key to answer the
incoming call.
How to refuse incoming calls during a call?
You can turn off the function of call waiting, and then our phone will refuse all the
incoming calls when you are in a conversation.
- 37 -
Enterprise IP Phone
Trouble Shooting
How to send SMS?
You could edit the SMS in the MENU-> Messages->Text Messages.
Note: Make sure that the SIP server you have registered supports SMS function.
How to update the firmware?
1) Enter the webpage of your phone, go to Upgrade, then you can find the option”
Select and Upgrade Firmware” at the bottom of the page.
2) Select the file to update, then click the Upgrade button.
Note:
Make sure the firmware you choose is provided by your service provider, or the device
will probably crash after the update.
How to auto provision?
Consult the auto provision server address with your ISP.
- 38 -
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