Spot LXI Repair Tool use with Windows 7 & 8, Customer Service Bulletin

Spot LXI Repair Tool use with Windows 7 & 8, Customer Service Bulletin
CSB-SPOT LXI REPAIR TOOL WITH
WINDOWS 7/8
Document Description:
Document Number:
Version:
80020719
A
Page 1 of 2
Printed or electronic versions of this document not accessed directly from the designated Welch Allyn Controlled Quality Information System are For Reference Only.
Customer Service Bulletin
Product:
Spot LXi, Spot LXi Repair Tool
Date: 2015-09-01
Subject:
Using the Spot LXi Repair Tool on Windows 7 & 8 requires using a Serial Cable
and adapter
HW Version(s)
Affected:
All versions of Spot LXi
SW Version(s)
Affected:
All versions of Spot LXi
Repair Tool
Serial Numbers
Affected:
NA
Lot or Date
Code Affected:
NA
Classification:
Informational Only
Distribution:
☒ Customer Care
☒ Product Service
☒ Field Service
☒ ASPs
☒ Customers
☐ Company Confidential
Training Required:
☒ Distributors
☐ Yes
☒ No
Summary:
In order to have the Spot LXi Repair Tool fully functional on the Windows 7 and 8
operating systems, the user needs to use a serial cable to connect the PC running the
LXi Repair Tool to the Spot LXi device instead of a USB cable, as was used with prior
versions of Windows.
Service
Strategy:
Spot LXi service documents describe a USB connection between the Spot LXi device
and the Windows computer running the Repair Tool. Unfortunately, the USB driver that
facilitates this connection does not function properly on the Windows 7 and Windows 8
operating systems.
To work around this issue, users can connect their Windows 7/8 computers to the Spot
LXi using a Serial connection. A standard RS232 Serial cable should be used, WA part
# 403204 being one example. Although this mode of communication is slower than
USB, all of the capabilities of the Repair Tool are fully functional in this configuration.
In order to support serial communication between a PC and the Spot LXi, a DB9 Male /
Female Null Modem Adapter must be used between the serial cable and the LXi. An
example of this adapter is WA Part # 703878 Null Modem, 9-PIN, Male/Female, 4-40.
Another example is the DMA060MF Slimline Null Modem Adapter, DB9 Male / Female
available from L-com (www.l-com.com).
THIS INFORMATION IS THE PROPERTY OF WELCH ALLYN, INC. AND AS SUCH SHALL NOT BE REPRODUCED, COPIED, OR USED AS A BASIS FOR
THE MANUFACTURE OR SALE OF EQUIPMENT OR DEVICES WITHOUT THE EXPRESS WRITTEN PERMISSION OF WELCH ALLYN, INC.
MPD FCD-1482 Rev 8
Document Description: CSB-SPOT LXI REPAIR TOOL WITH WINDOWS
7/8
Document Number: 80020719
Version: A
Page 2 of 2
Printed or electronic versions of this document not accessed directly from the designated Welch Allyn Controlled Quality Information System are For Reference Only.
NOTES:
(1) Some users may find that their installation of Windows does not include the
“Windows Help” program. In this situation, the Repair Tool Help feature will not function
properly. This program is readily available on the Microsoft Support website. Users with
this issue need to download and install the Windows Help program.
(2) For computers that don’t have a serial port, users can use a USB to serial adapter.
Welch Allyn offers an adapter that has been tested for this purpose (4500-926 Tripp-Lite
Key Span Model USA-19HS Serial/USB Port Adapter)
(3) In order to interact with a Spot LXi via a serial connection, the “printer” feature needs
to be set to “On” in the Internal Configuration Mode. Activating this setting also instructs
the user as to which of the two serials ports to use.
(4) There is a minor deviation to the documented firmware upgrade process for the Spot
LXi to be noted. After completing an upgrade, the LXi resets to factory defaults and
shuts down. One configuration change that occurs at shutdown is that the serial ports
are turned off. As a result, when the Spot LXi Repair Tool attempts to gather the device
configuration information post-upgrade, it can’t because the communication link is
broken. This does not impact the upgrade process in any way other than the main
window logs this error as opposed to logging the post-upgrade device information. Per
Note (3), continued use of the Repair Tool after an upgrade would require the serial
“printer” feature to be reset to “On”.
Sec, Pg,
Version
Para
Changed
A
N/A
Change Made
Initial Release
Date Version
Created
2015-08-14
Version
Created By
(initials)
EGW
THIS INFORMATION IS THE PROPERTY OF WELCH ALLYN, INC. AND AS SUCH SHALL NOT BE REPRODUCED, COPIED, OR USED AS A BASIS FOR
THE MANUFACTURE OR SALE OF EQUIPMENT OR DEVICES WITHOUT THE EXPRESS WRITTEN PERMISSION OF WELCH ALLYN, INC.
MPD FCD-1482 Rev 8
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