Toshiba Strata DK DKT2004-CT Cordless Digital Telephone User Guide

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Telecommunication Systems Division
Digital Business Telephone Systems
Cordless Digital Telephone
User Guide
May 1999
Publication Information
Toshiba America Information Systems, Inc., Telecommunication
Systems Division, reserves the right, without prior notice, to revise this
information publication for any reason, including, but not limited to,
utilization of new advances in the state of technical arts or to simply
change the design of this document.
Further, Toshiba America Information Systems, Inc.,
Telecommunication Systems Division, also reserves the right, without
prior notice, to make such changes in equipment design or components
as engineering or manufacturing methods may warrant.
DKA-UG-CRDLS-VC
4016149
Version C.1, May 1999
Version C, April 1998
Version B, October 1997
Version A, August 1997
© Copyright 1999
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
All rights reserved. No part of this manual, covered by the copyrights
hereon, may be reproduced in any form or by any means—graphic,
electronic, or mechanical, including recording, taping, photocopying, or
information retrieval systems—without express written permission of
the publisher of this material.
Strata is a registered trademark of Toshiba Corporation. Stratagy is a
registered trademark of Toshiba America Information Systems, Inc.
Trademarks, registered trademarks, and service marks are the property
of their respective owners.
Precautions
Before you read anything else, please observe the following:
WARNING! Toshiba does not represent this unit to be waterproof. To reduce the risk of fire,
electrical shock, or damage to the unit, do not expose this unit to rain or moisture.
Rechargeable Nickel-Cadmium Battery Warning
♦
This equipment contains a Rechargeable Nickel-Cadmium Battery.
♦
Cadmium is a chemical known to the State of California to cause cancer.
♦
The Rechargeable Nickel-Cadmium Battery contained in this equipment may explode if
disposed of in a fire.
♦
Do not short circuit the battery.
♦
Do not charge the Rechargeable Nickel-Cadmium Battery used in this equipment in any
charger other than the one designed to charge this battery as specified in this Guide. Using
another charger may damage the battery, or cause the battery to explode.
Rechargeable Nickel-Cadmium Batteries Must Be Recycled or Disposed of Properly
♦
Residents of Minnesota should contact 1-800-225-PRBA for information concerning
reclamation and disposal of Rechargeable Nickel-Cadmium batteries.
♦
Residents outside of Minnesota should contact their local authorities for information
concerning reclamation and disposal of Rechargeable Nickel-Cadmium batteries.
WARNING! To reduce risk of fire, use only Model EXP9580 or EXP9586 batteries.
CAUTION!
To power your Toshiba DKT2004-CB Cordless base unit, use only UL Listed AC
Adapter Model AD-9500 Class 2 Power Supply.
Ratings are:
Input: 120VAC 14W
Output: 10VDC 500mA
Important!
Charge your battery for 10 hours before using your new Cordless Digital Telephone.
Contents
Introduction
Organization ......................................................................................................................................... vi
How To Use This Manual ..................................................................................................................... vi
Conventions ......................................................................................................................................... vii
Important Safety Instructions ............................................................................................................. viii
Related Documents .................................................................................................................................x
Chapter 1 – The Grand Tour
Applications ..........................................................................................................................................12
Benefits .................................................................................................................................................12
Cordless Digital Telephone Standard Parts ..........................................................................................14
Base Unit Controls and Functions ........................................................................................................15
Features .................................................................................................................................................16
Chapter 2 – Installation
Removing and Charging Your Battery Pack ........................................................................................21
Charging Extra Battery Packs ........................................................................................................22
Tips on Extending Battery Pack Life ....................................................................................................23
Battery Memory Effect ..................................................................................................................23
LCD Low Battery Indicator ...........................................................................................................23
Chapter 3 – Configuration
Entering Program Mode .......................................................................................................................26
Contents
i
Chapter 4 – The Handset
Handset Controls ..................................................................................................................................29
Handset Volume Level ...................................................................................................................29
Ringer Volume Level .....................................................................................................................29
Mute ...............................................................................................................................................30
Using the Handset .................................................................................................................................30
Charging the Handset ...........................................................................................................................31
Switching a Call to Your Cordless Digital Telephone .........................................................................32
Switching a Call to the Desk Telephone ...............................................................................................33
Using Memory ......................................................................................................................................34
Chain Dialing .................................................................................................................................36
Chapter 5 – Features
Before You Begin .................................................................................................................................38
Quick Reference ...................................................................................................................................39
Making an Outside Call .................................................................................................................39
Making an Outside Call to an ISDN Trunk ...................................................................................40
Making an Internal Call .................................................................................................................40
Answering Calls .............................................................................................................................41
Transferring Calls ...........................................................................................................................41
Conferencing Calls .........................................................................................................................42
Placing/Retrieving Calls on Hold ...................................................................................................44
Using Automatic Hold ...................................................................................................................45
Calling the Attendant Console .......................................................................................................46
Tone/Pulse Dialing .........................................................................................................................46
Account Code Calls ..............................................................................................................................47
Forced Account Codes ...................................................................................................................47
Emergency Override of Forced Account Codes ............................................................................47
Voluntary Account Codes ..............................................................................................................48
Verified Account Codes .................................................................................................................48
Alarm Reset ..........................................................................................................................................48
Alert Signaling ......................................................................................................................................49
Automatic Busy Redial (ABR) .............................................................................................................49
Automatic Callback ..............................................................................................................................50
Line Queuing with Automatic Callback ........................................................................................51
Auto Redial ...........................................................................................................................................52
Call Forward .........................................................................................................................................52
ii
Strata DK Cordless Digital Telephone 5/99
Call Forward-All Calls ...................................................................................................................53
Call Forward-Busy .........................................................................................................................54
Call Forward-No Answer ...............................................................................................................54
Call Forward-Busy/No Answer ......................................................................................................55
Call Forward-Cancel ......................................................................................................................56
Call Forward-External ....................................................................................................................56
Call Forward-Fixed ........................................................................................................................57
Call Park Orbits (Release 3 or later) .....................................................................................................58
Call Park and Page .........................................................................................................................59
Call Pickup ............................................................................................................................................59
Directed Call Pickup ......................................................................................................................59
Group Pickup .................................................................................................................................60
Calls to Other Groups .....................................................................................................................61
Call Waiting ..........................................................................................................................................61
Direct Station Selection Buttons (Hotline) ...........................................................................................62
Do Not Disturb (DND) .........................................................................................................................62
Door Lock .............................................................................................................................................63
Door Telephone ....................................................................................................................................63
ISDN Outgoing Calling ........................................................................................................................64
Subaddress ......................................................................................................................................65
LCD Name/Number Display ................................................................................................................65
Messaging .............................................................................................................................................66
Calling Station Messaging .............................................................................................................66
Cancelling a Calling Station Message ............................................................................................67
Message Waiting ..................................................................................................................................67
[PhDN/MW] Message Waiting ......................................................................................................69
Off-hook Call Announce (OCA) ..........................................................................................................70
Activating Off-hook Announce (OCA) .........................................................................................70
Handset Off-hook Call Announce (HS-OCA) Calling ..................................................................70
Speaker Off-hook Call Announce (SP-OCA) ................................................................................71
Override Calls .......................................................................................................................................72
Busy Override ................................................................................................................................72
DND Override ................................................................................................................................73
Executive Override .........................................................................................................................73
Page Announcements ............................................................................................................................73
Privacy On-Line ....................................................................................................................................74
Privacy Release .....................................................................................................................................75
Release and Answer ..............................................................................................................................76
Contents
iii
Speed Dial .............................................................................................................................................77
Storing Station Speed Dial Numbers .............................................................................................77
Stored Station or System Speed Dial Calling ................................................................................78
Timed Reminders ..................................................................................................................................79
Toll Restriction Override ......................................................................................................................81
Two (Tandem) Line Connection ..........................................................................................................82
Using a [DN] Button ......................................................................................................................82
Using Line Buttons ........................................................................................................................83
Appendix A – Appendix
Installing Optional Headset ..................................................................................................................86
Troubleshooting ....................................................................................................................................87
Range and Performance ........................................................................................................................88
Nine Simultaneous Conversation Channels ..........................................................................................89
Radio Interference ...............................................................................................................................89
Specifications ........................................................................................................................................90
Available Optional or Replacement Items ............................................................................................91
Access Codes ........................................................................................................................................92
CO Line Access Codes .........................................................................................................................95
Feature Access Codes ...........................................................................................................................96
Paging Group Codes .............................................................................................................................96
Speed Dial Access Codes .....................................................................................................................97
Installing Optional Headset ................................................................................................................100
Troubleshooting ..................................................................................................................................101
Range and Performance ......................................................................................................................102
Nine Simultaneous Conversation Channels ........................................................................................103
Radio Interference .............................................................................................................................103
Specifications ......................................................................................................................................104
Available Optional or Replacement Items ..........................................................................................105
Access Codes ......................................................................................................................................106
CO Line Access Codes .......................................................................................................................109
Feature Access Codes .........................................................................................................................109
Paging Group Codes ...........................................................................................................................110
Speed Dial Access Codes ...................................................................................................................111
iv
Strata DK Cordless Digital Telephone 5/99
Index ........................................................................................................................................................113
Tables
1
2
3
4
5
Contents
CO Line Access Codes .......................................................................................................... 85
Paging Groups .........................................................................................................................86
External Paging Zones ...........................................................................................................86
Speed Dial Access Codes ........................................................................................................87
Speed Dial Number Linking ....................................................................................................87
v
vi
Strata DK Cordless Digital Telephone 5/99
Introduction
This guide describes the features and operation of the Toshiba DKT2004-CT 900 MHz
Cordless Digital Telephone with Strata DK Business Telephone Systems. To get the most from
your cordless digital telephone, please read this guide thoroughly. The Strata DK systems
which support this equipment are:
♦
DK14
♦
DK16e/DK16
♦
DK40i/DK40
♦
DK424/DK280 (Release 3.0 or higher)
Your Toshiba Cordless Digital Telephone also works with Strata DK24/56/96 systems. For
Strata DK24/56/96, Release 4 and Strata DK14 and DK40, see the “Access Codes” section of
the Appendix for differences in operation.
Introduction
v
Organization ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Organization
This user guide is divided as follows:
♦
Chapter 1—The Grand Tour covers an equipment overview by describing the features
associated with the cordless digital telephone.
♦
Chapter 2—Installation covers instructions for installing your cordless digital telephone
with your Strata DK System.
♦
Chapter 3—Configuration covers the configuration options for optimizing the
performance of your cordless phone.
♦
Chapter 4—Using the Handset covers the various controls and features related to
operating your cordless phone.
♦
Chapter 5—Operation covers the practical operation of the cordless digital telephone
features.
♦
Appendix covers descriptions of the Optional Headset, Installation, Troubleshooting,
Range, Telephone Line Problems, Specifications, Available Optional or Replacement
Items, and Access Codes.
Important! Before using your new cordless phone, the battery must be charged continuously
for 10 hours.
How To Use This Manual
You can use this guide in a variety of ways, depending on your level of experience with the
system and your assigned password level.
If you are a new user of DKAdmin/DKBackup, you should attempt to read this entire
guide. It introduces you to all the features and procedures of the system and enables you to
work with DKAdmin/DKBackup quickly.
If you are proficient in using DKAdmin/DKBackup, you may still have questions from
time-to-time about a particular function or procedure. Use the Index to locate a subject or
item that you may have questions about, or scan the Contents.
vi
Strata DK Cordless Digital Telephone 5/99
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Conventions
Conventions
Note
Elaborates specific items or references other information.
Important! Calls attention to important instructions or information.
CAUTION! Advises you that hardware, software applications, or data could be damaged if
the instructions are not followed closely.
Alerts you to precautions noted both on the equipment and in this guide.
WARNING! Alerts you when the given task could cause personal injury or death.
Letters in [brackets] represent buttons which have Directory Numbers on them. For example:
[PDN]
Primary Directory Number button (the Extension Number for your
telephone).
[SDN]
Secondary appearance of a [PDN]. A [PDN] which appears on another
telephone is considered an [SDN].
[PhDN]
Phantom Directory Number button (an additional Directory Number).
[DN]
any Directory Number button (also known as an Extension or Intercom
Number).
([WUDEROG
letters represent telephone buttons. For example: .
➤
denotes the step in a one-step procedure.
~
means “through”. For example: 5 ~ 10.
+
is used for multiple key entries.
Example: Press 6SHHG'LDO + ;; + 5HGLDO + 6SNU (;; = 08~60 seconds).
Introduction
vii
Important Safety Instructions –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Important Safety Instructions
WARNING! When using your telephone equipment, always follow basic safety
precautions to reduce the risk of fire, electrical shock, and personal
injury, including the following.
➤ Read and understand all instructions.
➤ Follow all warnings and instructions marked on the product.
➤ Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or
aerosol cleaners. Use a dry cloth for cleaning.
➤ Do not use this product near water; for example, near a sink or in a wet area.
➤ Do not place this product on an unstable cart, stand, or table. The telephone may fall,
causing serious damage to the unit.
➤ To protect the product from overheating, do not block or cover any slots or openings in the
base Unit. This product should never be placed near or over a radiator or heat register. This
product should not be placed in an enclosed cabinet unless proper ventilation is provided.
➤ Operate this product only from the type of power source indicated on the marking label.
➤ Do not allow anything to rest on the power cord. Do not locate this product where the cord
will be damaged by persons walking on it.
➤ Do not overload wall outlets and extension cords, as this can result in the risk of fire or
electrical shock.
➤ Never push objects of any kind into this product through the Base Unit slots, as they may
touch dangerous voltage points or short out parts that could result in a risk of fire or
electric shock. Never spill liquid of any kind on the product.
➤ To reduce the risk of electric shock, do not disassemble this product. Contact qualified
service personnel when service or repair work is required. Opening or removing covers
may expose you to dangerous voltages or other risks. Incorrect reassembly can cause
electric shock when the appliance is subsequently used.
➤ Unplug this product from the wall outlet and refer servicing to qualified service personnel
under the following conditions:
viii
♦
When the power supply cord is damaged or frayed.
♦
If liquid has been spilled into the product.
Strata DK Cordless Digital Telephone 5/99
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Important Safety Instructions
♦
If the product has been exposed to rain or water.
♦
If the product does not operate normally when following the operating instructions.
Adjust only those controls that are covered by the operating instructions. Improper
adjustment of other controls may result in damage, and will often require extensive
work by a qualified technician to restore the product to normal operation.
♦
If the product has been dropped, or the cabinet has been damaged.
♦
If the product exhibits a distinct change in performance.
➤ Do not use the telephone to report a gas leak in the vicinity of the leak.
WARNING! To reduce the risk of fire or injury to persons by the battery, follow these
instructions:
➤ Use only battery pack model EXP9580 or EXP9586. Use of any other battery may cause
a safety hazard.
➤ Do not dispose of the battery pack in a fire. The cell may explode. Under federal, state and
local laws, it may be illegal to dispose of old batteries by placing them in the trash. Check
with your local government for information on where to recycle or dispose of old batteries.
If you cannot find the information you need, contact Toshiba for assistance.
➤ Do not open or mutilate the battery pack. Released electrolyte is corrosive and may cause
damage to the eyes or skin, and, if swallowed, may be toxic. Cadmium is a chemical
known to the State of California to cause cancer.
➤ Exercise care in handling the battery in order not to short the battery with conducting
materials such as rings, bracelets, and keys. The battery or conductor may overheat and
cause burns.
➤ Charge the battery pack provided with or identified for use with this product only in
accordance with the instructions and limitations specified in the instruction manual
provided for this product.
➤ Observe proper polarity orientation between the battery pack and battery charger.
Introduction
ix
Related Documents ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Related Documents
The following documents can be used to reference more information about the Strata DK
systems.
➤ Strata DK Programming Manual provides all instructions necessary to program the
system and system record sheets, including ACD. It also contains the user guides in a
reduced-size format.
➤ Strata DK Installation & Maintenance Manual provides installation instructions for
configuring and installing the Strata DK14, DK40 and DK424. It also includes T1/DS-1
interface installation and configuration instructions, flowcharts to troubleshoot the
systems, and user guides for stations and peripherals. An ACD Section provides
instructions for installing ACD into the Strata DK424.
x
Strata DK Cordless Digital Telephone 5/99
The Grand Tour
1
Your cordless digital telephone is designed and engineered to work with your Toshiba digital
telephone system and provide you with reliability, long life, and outstanding performance. The
cordless digital telephone is compatible with all Strata DK systems that support digital
telephones (except Strata DK24/56/96 Release 3). All it requires for connection is a digital
station port.
Your cordless digital telephone uses digital 900 MHz spread-spectrum technology, which
represents state-of-the-art design and engineering. This provides unsurpassed range, several
times greater than conventional analog or cordless digital telephones. It provides clarity that is
so good, it is indistinguishable from corded telephones in most environments. It also provides
fully secure communications for up to nine cordless digital telephones within a given
environment.
Fully charged, your cordless digital telephone provides over 3 hours of talk time and 42 hours
of standby. There is a fast charger in the handset and a trickle charger in the base.
The cordless digital telephone provides many of the same features as a 2000-series corded
digital key telephone (DKT):
♦
20-character Liquid Crystal Display LCD (displays top 16 characters of DKT)
♦
Four programmable buttons for feature or multiple-line access (same as first four buttons
on DKT station port)
♦
Headset jack
♦
Handset volume adjustment (three levels)
♦
Two ring levels and a vibration mode
♦
&QI7UQ button
♦
0VJ button with Message Waiting LED
♦
+ROG button
The Grand Tour
11
Applications ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
♦
Twenty-speed dial memory (stored in the telephone separate from 40 individual and
system speed dial numbers)
Your cordless digital telephone offers two different modes of operation. You can use it either
in conjunction with a 2000-series digital telephone, or on a stand-alone basis. When used with
a DKT, both the cordless digital telephone and the DKT share the same digital station port on
the PDKU. It also shares the same extension number.
You can switch between use of your DKT and your cordless, just by pressing a button. When
used on a stand-alone basis, the cordless digital telephone attaches to its own digital station
port on the PDKU.
Several useful accessories are available:
♦
Base wall mount
♦
Headset
♦
Heavy duty 5.5-hour battery
♦
Separate deep cycle charger
Applications
Your cordless digital telephone brings mobility and productivity to office telephones. Greater
call access cuts down on “telephone tag” delays. Its compact design makes it easy to take with
you.
Benefits
Your cordless digital telephone uses advanced technology and provides important features that
place it far above the competition in functionality and value. You benefit from much greater
performance than other cordless telephones currently available. This means better sound
quality, longer range, greater security, multi-line access, helpful LCD display information, and
many other important advantages.
12
Strata DK Cordless Digital Telephone 5/99
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Benefits
The cordless digital telephone provides many advantages over a single-line analog or digital
telephone. Some of those advantages are:
♦
Multi-line access is available on up to four programmable buttons. These buttons can be
used for CO line appearances, multiple [DN] appearances, or features. If the cordless
telephone is attached to a 2000-series desk telephone, the four programmable buttons are
the same as the first four buttons on the desk DKT.
♦
Your cordless digital telephone rings to the same extension number as the regular DKT it
is used with, enabling you to answer via either telephone. Both follow the same
forwarding and hunting regardless of which telephone is in use. This is much simpler than
having a separate extension number and standard station port for a single-line cordless, in
which, if you use both phones, you must forward the DKT telephone to the single-line
telephone (SLT).
An SLT cordless is not only a cumbersome alternative to the Toshiba digital cordless; but
also, if you forget to forward your calls, you cannot receive the calls on your SLT cordless.
With your cordless digital telephone it is easy. Just press a button, grab your cordless, and
go!
♦
Message Waiting LED that is activated just like any regular DKT. This is a big advantage
over a single-line cordless, which, for example, cannot light message waiting from voice
mail.
♦
Spread-spectrum technology provides five to seven times greater range than conventional
cordless telephones, making your cordless digital telephone much more useful and
valuable.
♦
900 MHz spread-spectrum operation provides maximum security with a frequency range
that is almost impossible to scan. Regular 900 MHz cordless digital telephones are
difficult to scan, but less so than spread spectrum. Analog cordless telephone frequencies
are easy to scan and provide virtually no security from the outside. Hackers and thieves
can use this to hear conversations and pick up credit card numbers.
♦
Sound quality is better on your cordless digital telephone than non-spread spectrum 900
MHz digital cordless phones. Sound quality on conventional analog cordless telephones is
so poor by comparison that they are only practical for short range usage.
The Grand Tour
13
Cordless Digital Telephone Standard Parts ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Cordless Digital Telephone Standard Parts
Your Toshiba cordless digital telephone includes the following items:
ER
W
E PO
ARG
TCH
BAT
GE
AR
CH
ND
/FI
GE
PA
LD
O
H
1173
2583
If any of these items are missing or damaged, contact your System Administrator.
14
Strata DK Cordless Digital Telephone 5/99
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Base Unit Controls and Functions
Base Unit Controls and Functions
Base Unit Antenna
CHARGE LED
BATT CHARGE LED
POWER ON LED
DESK Button/LED
CORDLESS Button/LED
1398
AC Adapter
Line In
Line Out
The Grand Tour
15
Features –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Features
Super Long Range 900 MHz Spread Spectrum
2-line, 10-digit LCD Display
Headset Jack
Ringer Volume Control
Handset Volume Control
Message Waiting LED
Single button access to Conference, Hold, Message Waiting, and Transfer features
Four Flexible Function Keys (First four keys of DKT port in Strata DK)
20-Number Memory Store and Search
Battery Charging System for Optional Standby Battery
2-Way Handset Mounting
Vibration Ringer Alert
Compact Handset Design
16
Strata DK Cordless Digital Telephone 5/99
Installation
2
Important! Your telephone system must be programmed for Auto Preference for your 7$/.
button to work. If there is a shared digital telephone, you receive internal system
dial tone automatically after picking up the handset of your deskset. For example,
in a DK424 system, Program 32 must have a setting other than “00.” It is best to
set Auto Line Preference to access Intercom dial tone.
Step 1: Select Location
1. Select a location for your cordless digital telephone. Avoid excessive heat or humidity.
2. Place the cordless digital telephone’s base unit on a desk or tabletop near a standard 120V
AC outlet and within reach of the digital telephone line connection to your Strata DK
system.
3. Keep the base unit and handset away from sources of electrical noise (motors, fluorescent
lighting, etc.).
Important! Place the cordless telephone to the right of the DKT. If placed on the left of the
DKT, the cordless antenna picks up a tone due to its close proximity to the DKT
speaker and electronic parts.
Step 2: Connect Telephone Cords
Your cordless digital telephone can be used as a stand-alone telephone or in conjunction with
your deskset.
There are two telephone line jacks on the back of the base unit of your cordless digital
telephone: “Line In” and “Line Out.” You can connect your cordless digital telephone to both
the telephone line and a Strata DK digital telephone.
Installation
17
Step 3: Connect and Apply Power to Base Unit –––––––––––––––––––––––––––––––––––––––––––––––––––––––
➤ To use as a stand-alone telephone
➤ Connect the modular jack labeled “Line In” to
the telephone wall jack.
Wide
Blade
➤ To use with a desk telephone
AC Adapter
1. Unplug the telephone line cord from your desk
telephone.
2. Connect this cord to “Line In” of your
cordless telephone.
3. Using the two foot modular cord that came
with your cordless telephone, connect the jack
labeled “Line Out” to the desk telephone.
1174
Step 3: Connect and Apply Power to Base Unit
Note
The AC adapter furnished with this telephone may be equipped with a polarized line
plug (a plug having one blade wider than the other). This plug fits into the power
outlet only one way. If you are unable to insert the plug fully into the outlet, try
reversing the plug. If the plug still does not fit, contact your facilities coordinator
about replacing the obsolete plug. Do not alter the shape of the blades on the polarized
plug.
1145
1. Plug the AC adapter cord into the AC adapter input jack on the base unit.
Line In to Digital Telephone Circuit
AC Adapter
18
Modular
Cords
Line Out
to DKT
(DK14 KSU or DK40 Base KSU, KCDU,
PDKU2, RDSU)
See I&M Manual, Chapter 8—DK40/DK424
Universal Slot PCB Wiring
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––– Step 3: Connect and Apply Power to Base Unit
CAUTION! Use only the AC adapter supplied with your cordless digital telephone.
2. Plug the AC adapter into a standard 120 VAC
wall outlet.
3. Route the power cord where it is not a trip
hazard, and where it cannot become chafed
and create a fire or electrical hazard.
4. Wrap the power cord around the notch on the
bottom of the base unit as shown at the right.
5. Check to see that the power LED is on,
indicating the telephone has power.
1175
6. Before using your cordless digital telephone,
be sure to raise the antenna to the vertical
position.
Raise to Vertical Position
1159
Installation
19
Step 4: Attach Belt Clip to Handset (optional) ––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Step 4: Attach Belt Clip to Handset (optional)
➤ To attach the belt clip to the handset
1. Snap the tabs of the belt clip
into the notches on the sides of
the handset.
Lanyard Clip
2. Use the belt clip to attach the
handset to your belt or pocket
for convenient portability.
MUTE
s
1. Pry one tab at a time from the
notch on the side of the handset.
R/VOL
s
➤ To remove the belt clip
1160
2. Carefully lift the belt clip off.
Note
The belt clip is designed to fit snugly onto the handset.
Step 5: Install Handset Battery Pack
1. Place a charged battery pack
onto the handset so that it slides
easily along the ridges.
If your battery is not charged,
see “Removing and Charging
Your Battery Pack” on Page 21.
2. Slide the battery pack up onto
the handset until it clicks into
place.
You are now ready to configure
your cordless digital telephone. See
“Configuration” on Page 25.
1155
20
Strata DK Cordless Digital Telephone 5/99
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Removing and Charging Your Battery Pack
Removing and Charging Your Battery Pack
Important! Before using your new cordless digital telephone, the battery must be charged
continuously for six to eight hours.
➤ To remove the handset’s battery pack
1. Press in on the battery pack release latch.
2. Slide the battery pack off the handset.
Note
You may have to pull hard to slide the
battery pack off, when the handset is
new.
1157
➤ To charge the handset’s battery pack
1. Place the handset on the base unit.
2. Make sure the CHARGE LED lights. If it does not light, check to see that the AC adapter
is plugged in and that the handset is making good contact with the base unit.
Installation
21
Removing and Charging Your Battery Pack ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Charging Extra Battery Packs
The base unit of your cordless digital
telephone is equipped with a battery charger
for charging an extra battery pack. This
compartment has a latch that keeps the
battery pack in place during charging.
➤ To charge extra battery packs
Charging
Compartment
Battery
Pack
1. Position the battery pack so the inner
side is facing toward the top of the base
unit.
2. Slide the battery pack into the charging
compartment until it clicks into place.
3. Make sure the BATTERY CHARGE
LED lights. If it does not light, check to
see that the AC adapter is plugged in,
and that the battery pack is seated into
the charging compartment.
Note
22
1177
Charge the standard 400 mAh battery pack without interruption for six to eight hours.
Charge the optional 730 mAh extended battery pack without interruption for eight to
ten hours.
Strata DK Cordless Digital Telephone 5/99
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Tips on Extending Battery Pack Life
Tips on Extending Battery Pack Life
Battery Memory Effect
All rechargeable nickel cadmium batteries can develop a “memory” (reduced charge capacity)
caused by repeated charge and discharge cycles. Batteries that have developed this effect do
not operate to their fullest capacity.
➤ To avoid memory effect
➤ Operate the unit until the battery pack is completely discharged before recharging. For
example, use the handset off the base all day. Only replace the handset on the base at night
after a full day of use. Do not “top off” the charge after using the battery for a short time.
➤ To erase memory effect
➤ Operate the unit until the battery pack is completely discharged, then recharge it fully.
Repeat this process at least three times.
LCD Low Battery Indicator
When the battery pack in the handset is low and needs to be charged
you see this message on the display and the handset beeps.
LOW BATT
1192
Low Battery Symptoms
On a Call
In Standby Mode
Only the 7$/. key operates.
None of the keys operate.
Handset beeps once every three seconds.
Handset beeps once.
Complete your call as quickly as possible.
Cannot make call.
Replace battery pack.
Replace battery pack before making a call.
To restore your battery capacity, return the handset to the base unit for charging or replace the
handset battery pack with another charged one.
Installation
23
Tips on Extending Battery Pack Life ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
24
Strata DK Cordless Digital Telephone 5/99
3
Configuration
You can configure three items in your cordless digital telephone that affect the way it works
with the Strata DK business telephone system. These are:
SOFT KEY
)(On) causes the deskset to turn on the soft keys
whenever the mode is changed from cordless to DKT.
) (Off) causes the deskset to turn off the soft keys
whenever the mode is changed from cordless to DKT.
SOFT KEY LOCK (MODE
70/71)
)(On) allows the Soft Key Mode 70/71 (Soft key Off/On)
function to pass from the deskset to the Strata DK for
controlling the soft key mode.
Do not use this ) (On) setting unless you have Release
3 of Strata DK280. Use with older systems may cause a
system malfunction. Use ) (Off).
) (Off) locks the Soft Key (Mode 70/71) function from
passing from the deskset to the Strata DK.
RCV LEVEL
)(On) sets the receive level to normal level.
)(Off) sets the receive level to 4-dB level (lower
volume).
The above three settings default to the ON state.
Your cordless digital telephone can operate in either the DKT or the cordless mode and can be
programmed whenever the telephone is idle. When entering the program mode during cordless
operation, all calls coming to this station are ringback tone until the program mode is ended.
Entering the program mode during DKT operation has no effect on current call status.
Configuration
25
Entering Program Mode –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Entering Program Mode
➤ To enter the program mode
1. Remove the handset from the
base unit.
2. Press and hold
same time.
* and at the
1178
3. While holding * and , press
7$/..
1178b
4. Release all three keys.
26
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Entering Program Mode
5. Press the 592/ button on
the upper right side of the
cordless handset until you
toggle to the DATA STORE
settings screen.
You see the following screens on the cordless LCD
prompting you to configure your handset:
PROGRAM
6. Press to toggle the settings
for each program step or store
(save) the setting when in
DATA STORE step.
R/VOL
SOFT KEY
ON MODE
7. Press 7$/. at any time to
exit PROGRAM without
saving changes. To save the
changes step to DATA
STORE and press before
pressing 7$/..
0
SOFT KEY
OFF MODE
MUTE
PASS
MODE 70/71
8. Press 087( to step through
the program steps in the
reverse order.
0
REJECT
MODE 70/71
The LEDs above the )~)
buttons indicate the current
setting for each of the program
steps. Each time the feature is
entered and digit is pressed
these LEDs change their
indication.
MUTE
RCV. LEVEL
NORMAL
0
RCV. LEVEL
-4 DB
MUTE
TALK
F1
ON
F1
OFF
R/VOL
F2
ON
F2
OFF
R/VOL
F3
ON
F3
OFF
R/VOL
TALK-QUIT
0-STORE
0
DATA STORE
TALK-QUIT
1179
Configuration
27
Entering Program Mode –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
28
Strata DK Cordless Digital Telephone 5/99
4
The Handset
Handset Controls
Handset Volume Level
➤ Press the 592/ button on the side of the handset
while on a call to select a loud or soft volume level.
R/VOL
Ringer Volume Level
MUTE
1161
➤ While the telephone is idle, press the 592/ button on
the side of the handset to select ring volume. When the
handset is returned to the base, the ring volume
automatically switches to RING HIGH.
RING HIGH
R/VOL
Note
When the display is set for RING OFF, you receive
a vibration alert instead of the audible ring tone.
RING LOW
R/VOL
R/VOL
RING OFF
1180
The Handset
29
Using the Handset –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Mute
➤ Press and hold the 087( button to consult another person in the room without the caller
hearing you. Release the 087( button to continue the conversation.
Using the Handset
➤ Pick up the handset and press
7$/..
You may see:
AQUIRING
LINK
1186
When the cordless digital
telephone communicates
between the base unit and
the handset, the screen
goes to standby, and the
telephone is ready to use.
1187
When talking and the
handset is at the range
limit of your cordless
digital telephone, you may
see:
NO SERVICE
When the display indicates
DKT MODE, the telephone
was not transferred to
cordless mode at the base.
DKT MODE
1188
Take the following action:
➤ During a call, move back in
range within 20 seconds.
➤ In standby mode, move back
within range.
1189
30
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Charging the Handset
Charging the Handset
For more information see Page 21.
➤ To charge your handset
➤ Place the handset on the base unit either face down or face up, with or without the belt clip
attached. (The battery pack in the handset automatically recharges in either position.)
The Handset
31
Switching a Call to Your Cordless Digital Telephone –––––––––––––––––––––––––––––––––––––––––––––––––––
Switching a Call to Your Cordless Digital Telephone
You can switch a call from the deskset to the cordless digital telephone or vice versa whether
idle or talking.
Note
Transferring while idle or when calls are on hold results in a steady light (skipping the
flashing state).
➤ To transfer an active call
1. Press &25'/(66 on the
base unit.
The CORDLESS
LED flashes.
1190
The CORDLESS LED lights steady. The DKT LEDs
go out and LCD display shows CORDLESS MODE.
3. When you finish the call,
place the handset back on the
base unit to automatically
hang up.
If the telephones are idle, the transfer takes place
immediately without the need to pick up the handset.
1245c
2. Pick up the handset and press
7$/..
32
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Switching a Call to the Desk Telephone
Switching a Call to the Desk Telephone
1. Press '(6. on the base unit.
The DESKLED
flashes.
1246
2. Pick up the handset on your
desk telephone.
The DESK LED lights steady.
3. Hang up your cordless digital
telephone handset.
Note
If the cordless AC Adapter is unplugged or if the Strata DK system is turned off, the
mode automatically changes to the CORDLESS mode.
MSG
TALK
HOLD
DIAL
Cnf
Trn
1
2
ABC
3
DEF
JKL
6
MNO
WXY
4
GHI
5
7
PRS
8
TUV
9
0
OPER
#
F1
F1
F2
F2
F3
F3
F4
F4
1685
Cordless Digital Telephone with Digital Telephone
The Handset
33
Using Memory –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Using Memory
➤ To store a number
1. Remove the handset from the
base unit.
2. Press 0HP'LDO.
You hear a beep and see:
PHONE#—
1181
3. Enter the number (up to 16
digits) you want to store.
4. Press 0HP'LDO.
You see:
MEMORY#—
1182
5. Enter the number (01~20) for
the memory location you
want to use.
Note
You hear a confirmation beep and see the message.
The telephone then returns to standby.
After pressing 0HP'LDO the second time, you have 20 seconds to enter the memory
location number you wish to use. Otherwise, an error tone sounds and the unit returns
to standby.
➤ To erase a stored number
1. Remove the handset from the
base unit.
You see:
STORED
1183
34
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Using Memory
2. Press 0HP'LDO twice.
You see:
DELETE#—
1184
3. Press the memory location
number you want to clear.
You hear a long beep and
see a screen confirming
that you have erased that
number from memory.
DELETED
1185
➤ To dial a stored number
1. Remove the handset from the
base unit.
2. Press 7$/.
1245
...or press a designated
function key with a line
assigned to it. For example:
Press ).
3. Press 0HP'LDO.
4. Enter the two-digit memory
number (01~20) for that
number from the keypad.
The Handset
Your cordless digital telephone then dials the
previously stored number. If you select a memory
location that does not have a stored number, the
handset beeps rapidly and the telephone does not dial.
35
Using Memory –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Chain Dialing
On certain occasions, after dialing a number, you may be requested by the party or service you
are calling to enter a special access code, such as when performing a banking transaction. The
access code can be stored in one of the 20 memory locations.
1. Remove the handset from the base unit.
2. Make the call by dialing directly or from
one of the stored numbers in memory.
3. When prompted by the called party,
press 0HP'LDO (as shown) and the
memory number of the access code at
the appropriate time.
Example:
2. When the bank requests your account
number press 0HP'LDO.
1245b
1. Dial the number for your bank.
3. Using the handset, enter the two-digit
memory location (01~20) for your
account number. Your handset dials the
number and you may proceed with your
transaction.
36
Strata DK Cordless Digital Telephone 5/99
5
Features
This chapter gives you all of the cordless digital telephone features in alphabetical order
beginning on Page 47. Your cordless digital telephone provides many of the same features as a
2000-series corded digital telephone. In addition to the 0VJ+ROG, &RQI7UQ and 0HP
'LDO functions, you can use your cordless digital telephone’s )~) buttons to invoke the
features listed below or to gain multiple-line access.
When sharing the same station, your cordless )~) buttons perform the same functions as
the first four buttons on a 2000-series telephone. The )~) buttons were preassigned upon
system installation. Ask your System Administrator which )~) button functions you may
or may not have.
If you are not using the programmable )~) buttons, you can use the alternate steps in this
chapter to invoke the features listed below.
♦
♦
♦
♦
♦
♦
♦
♦
♦
♦
♦
♦
3RROHG/LQH*US
5HOHDVHDQG$QV
3DUNLQ2UELW
3DUNDQG3DJH
5HGLDO
&DOO)UZG$OO&DOOV
&DOO)UZG%XV\
&DOO)UZG1R$QVZHU
6SHHG'LDO
&DOO)UZG%XV\1$QV
&DOO)UZG([WHUQDO
$XWR&DOOEDFN
♦
♦
♦
♦
♦
♦
♦
♦
♦
♦
♦
♦
$FFRXQW&RGH
$XWR%XV\5HGLDO
'LUHFWHG3LFNXS
*URXS3LFNXS
'R1RW'LVWXUE
/&'0VJ6HOHFW
3ULYDF\RQ/LQH
3ULYDF\5HOHDVH
'66
7RQH'LDO6HOHFW
6WDUW
6XEDGGUHVV
There may by some feature operation differences on older version systems - compared to
Strata DK424 (e.g., Strata DK280, Strata DK24/56/96 and Strata DK14 & DK40). Please see
Features
37
Before You Begin ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
“Access Codes” on Page 92 for Feature Access Code sequences that match your Toshiba
telephone system. Also see the Digital Telephone User Guide for more information.
Before You Begin
If you are a new user of the cordless digital telephone, find out if your Strata DK system has
Tone or Voice First Signaling. The difference is Tone Signaling rings while Voice First
Signaling notifies you with a long tone, and then the caller’s voice. Both signals are enabled in
system programming and determine how you make and answer calls on your cordless digital
telephone.
You can toggle between Tone and Voice First Signaling on a call-by-call basis.
➤ To change the signaling method
1. Press a [DN] button and dial
another station [DN].
If Tone First Signaling is enabled, you hear a ring tone
(one second) every four seconds.
If Voice First Signaling is enabled, you hear a tone
burst and then you can talk over the called station
speaker.
2. Press .
After you press , the other method is activated.
3. Speak to your party when
they answer.
➤ To answer a call when you have Voice First signaling
➤ Talk in the direction of your telephone
...or answer the call normally.
➤ To answer a call when you have Tone First signaling
If you hear successive ring tones, you have Tone First Signaling.
➤ Lift the handset.
Note
38
You can change to the alternate signaling method when making a call on a call-by-call
basis by pressing after dialing an internal telephone number.
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Quick Reference
Quick Reference
The following topics are quick references for using your telephone’s standard features.
Making an Outside Call
You can make calls to or receive calls from telephones outside of the Strata DK system by
dialing direct or and using CO Line Access Codes.
➤ To direct dial an outside number
1. Press 7$/.
...or press any available /LQH
button.
The [DN], Line, or Pooled Line Grp LED lights.
/LQH buttons can be labeled &2/LQH (outside CO
Line), /LQH, or 3RROHG/LQH*US. After selecting a
Line, you should hear dial tone and the LED lights
steady.
2. Dial a telephone number.
Dial tone stops after you
dial the first digit.
5833700
1193
➤ To use CO Line Access Codes to dial an outside number
1. Press 7$/..
You hear internal dial tone and the LED lights steady
(with INT/PDN automatic off-hook selection
programmed).
2. Dial a CO Line access code.
You hear CO Line dial tone and the LED continues to
flash at the in-use rate.
See “Access Codes” on Page
92.
3. Dial a telephone number.
Dial tone stops after you
dial the first digit.
803171
45833700
1194
Features
39
Quick Reference –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Making an Outside Call to an ISDN Trunk
1. Access an outside CO
line
2. Dial the number.
3. Press 6WDUW.
The dialed digits will not be sent until you press this button or
until the timer expires. See “ISDN Outgoing Calling” on Page
64 for more information on ISDN calls.
Making an Internal Call
You can make calls to and receive calls from other stations in the Strata DK system.
➤ To dial an internal call
1. Press 7$/. or a [DN].
You hear dial tone and the LED lights steady.
2. Dial a [DN].
Notes
●
●
●
If the system is set for Voice First Signaling, make
a voice announcement when you hear a single
tone.
If the system is set for Tone Signaling, you hear
repeated ring tones and you should wait for the
call to be answered.
If the called station does not answer, you can leave
a message waiting by pressing 0VJ or .
➤ To recall a busy station
➤ Press to set Automatic Call Back (ACB).
➤ To override a busy station
➤ Press ...or .
40
Busy Override is activated (use only if the called
station is not equipped for OCA).
Executive Override (system programmable option) is
activated.
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Quick Reference
Answering Calls
➤ To answer a call on a CO Line or [DN]
➤ Press the flashing [DN],
/LQH, or 7$/. button.
The LED changes from the flashing incoming call rate
to steady.
➤ To answer a call on Pooled Line Grp
1. Press the flashing 3RROHG
/LQH*US or 7$/. button.
The LED changes from the flashing incoming call rate
to steady. If another call comes in during the first call,
place the call on hold or transfer it, then answer the
second call.
Note
A warning tone is given when you are on a
3RROHG/LQH*US call which indicates an
incoming call.
2. Press 5HOHDVHDQG$QV
...or 7$/.
➤ To answer a transferred call
➤ Press 7$/.
...or the flashing [DN] key.
You hear an internal ringing tone. The cordless digital
telephone continues to ring whether the deskset is set
for Voice First or Tone Signaling.
The [DN] or Line LED is steady when you are
connected to the call.
Transferring Calls
You can transfer calls to a idle or busy station, but you cannot transfer calls to a station that is
in the DND mode.
➤ To transfer a call (using Camp-on)
Features
1. Press&QI7UQ.
The Line or [DN] LED flashes at the conference rate.
You hear internal dial tone.
2. Dial the [DN] where the call
is to be transferred.
The [DN] could be the [DN] of a telephone, a Hunt
Group Number, or ACD Group [DN], etc.
41
Quick Reference –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
3. Announce the call.
After dialing, you hear a single tone.
Note
If the call was made with Tone Signaling
instead of Voice First Signaling, you hear
ringing tone.
If the called station does not answer, you receive a
recall ring (when your station or [DN] is idle). The
ring is set by system programming.
4.
Hang up
The Line LED changes to steady when the called
station connects with the transferred call.
...or press /LQH, [DN] + to reconnect to the transferred
line before the call is
answered or busy tone is
received.
The Line LED changes to steady red when the called
station connects with the transferred call. After you
hang up, the Line LED begins to flash at the on-hold
rate or if you transferred the call from a [DN], the
[DN] LED goes out. The CO Line or [DN] camps onto
the called station and the called station receives a
warning tone.
You receive a recall ring when your station or [DN]is
idle and camp-on is cancelled when the called station
user fails to answer within a predetermined time.
Repeat the procedure if necessary.
Conferencing Calls
➤ To conference calls with stations only
As many as four stations can be conferenced on one [DN].
42
1. Press &QI7UQ.
You hear internal dial tone and the LED flashes at the
conference rate.
2. Dial a [DN].
The [DN] could be for a telephone or department.
3. Press &QI7UQafter the party
answers.
All parties are conferenced and the [DN] LED from
which the conference originated lights steady.
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Quick Reference
➤ To add a second Line
1. Press &QI7UQ.
You hear dial tone. The [DN] or Line LED flashes at
the conference rate if the call is on a [DN] or /LQH
button.
2. Dial the next telephone
number.
3. Press &QI7UQ after the party
answers.
All parties are conferenced. You can add one more
station to a two-line conference.
Note
If you receive a busy tone or the second
station does not answer, return to the original
connection by pressing the original [DN] or
Line or hanging up.
If both lines appear on your telephone, both Line
LEDs lights steady (if you used /LQH buttons). If you
established the two-line call on a single [DN], it lights
steady.
➤ To add a station to a line call
1. Press &QI7UQ.
You hear dial tone. The [DN] or Line LED flashes at
the conference rate.
If you receive a busy tone or no answer, press &QI
2. Dial the [DN] of the station to
be added.
7UQ to return to the original connection.
3. Press &QI7UQ after the party
answers.
All parties are conferenced. The [DN] or Line LED
lights steady.
Up to three stations (including your own) can
conference with one line.
The new station is not conferenced until you answer
by lifting the handset or pressing a [DN].
Features
43
Quick Reference –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Placing/Retrieving Calls on Hold
Calls on hold may be released automatically if the held party hangs up and the network
provides a hold-release signal. See Page 45 for the Automatic Hold feature.
➤ To hold a call that appears on a Line or [DN] button
➤ Press +ROG.
The Line or [DN] LED flashes green at the on-hold
rate.
You hear recall tone when your station is idle (or two
times only when busy) if you do not retrieve the held
call before “Hold the recall” time set in system
programming expires.
➤ To place a Handsfree Answerback call on hold
1. Press 7$/.or the flashing
[DN] to answer the call.
You are connected to the incoming call.
2. Press +ROG.
The Line or [DN] LED flashes green at the on-hold
rate.
You hear recall tone when your station is idle (or two
times only when busy) if you do not retrieve the held
call before “Hold the recall” time set in system
programming expires.
➤ To retrieve the held call
➤ Press /LQH or the [DN] which
is on hold.
The Line or [DN] LED
flashes at the on-hold
rate.
HOLD
N0.NNN
1195
44
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Quick Reference
➤ To place a call on Exclusive Hold
Exclusive Hold enables you to place a call on hold so that only you or somebody using a Call
Pickup code at another station can retrieve it.
➤ Press +ROG twice.
The Line LED flashes at
the exclusive hold rate.
EXC HOLD
N0. 205
1196
➤ To retrieve a call on Exclusive Hold
➤ Press the /LQH button that is
on Exclusive Hold.
Another station user can pick up the call by dialing plus your station number, or by dialing plus the
CO Line number (a) that the call is held on.
Using Automatic Hold
Automatic Hold enables you to process calls more quickly, because you can automatically
place a call on hold by pressing another /LQH or a [DN] button. You do not have to press the
+ROG button. You can also switch between a new call and the original call without having to
press +ROG. Automatic Hold is assigned on a station-by-station basis in system programming.
➤ To use Automatic Hold
➤ Press another /LQH or [DN]
to receive or originate a new
call, while on one call.
The original Line or [DN] LED flashes at the on-hold
rate and the original call is placed on hold.
The LED of the new call lights steady and the new line
is accessed.
➤ To switch between calls
➤ Press /LQH or [DN] of the
held call.
Features
The Line or [DN] LED just placed on hold flashes at
the on-hold rate, and the LED of the Line just
accessed lights steady.
45
Quick Reference –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Calling the Attendant Console
There are three ways to call the Attendant Console depending upon system programming. You
can call any Attendant Console, a particular Attendant Console, or all Attendant Consoles.
➤ To call any console
➤ Press a [DN] + .
The call rings the Attendant Console. Dial 0 calls
rotate between the consoles if more than one console
is installed.
➤ To call a specific console
The call rings the console’s Incoming [DN] (,Q'1)
button.
➤ Press a [DN] + the console’s
[DN] ______.
Note
Your System Administrator can provide the
Attendant Console Incoming [DNs].
➤ To make an emergency call to all consoles
➤ Press [DN] + the emergency
access code .
The call rings all consoles ((PJU button).
Tone/Pulse Dialing
With some older Central Offices, you may have to make calls using rotary dial pulses on
outside lines. To access remote equipment (such as an answering machine) requiring Dualtone Multi-frequency (DTMF) tones while on these lines, you must set your telephone for tone
dialing after you have dialed the telephone number. Your telephone must have a 7RQH'LDO
6HOHFW button assigned in system programming to access this feature.
➤ To change to Tone Dialing
46
1. Dial a telephone number
on a line programmed for
rotary dial pulses.
Although the line is programmed for rotary dial pulses,
you can access the line and dial the telephone number like
any other call described in this guide.
2. Press 7RQH'LDO
6HOHFW while the call is
in progress.
The Tone Dial Select LED lights steady, and you can send
DTMF tones with your dial pad. If the LED is off, tone
dialing is not selected, and you cannot send DTMF tones.
Strata DK Cordless Digital Telephone 5/99
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Account Code Calls
Note
When originating or receiving a new call, the system automatically places the line in
the dial pulse mode.
Account Code Calls
Account Codes can be entered before or after a call. Some of the code applications include
billing, tracking, and line restriction. Account Codes are recorded by the system and can,
along with the details of the calls they are associated with, be printed out on a Station Message
Detail Recording (SMDR) report.
Forced Account Codes
Some applications may require that you enter a Forced Account Code before dialing the
telephone number.
➤ To use a Forced Account Code
1. Access a line.
You hear dial tone after accessing a line. If you dialed
with LCR, you do not hear dial tone. See “Access
Codes” on Page 92.
2. Enter the Forced Account
Code.
Dial tone stops after you dial the first digit. You hear
dial tone after you press the last digit of a valid
account code, or busy tone if you dial an invalid code.
If you dial with LCR, you do not hear dial tone.
3. Dial a telephone number.
Any digits that you dial after entering the code is
entered in Step 2 are treated as part of a telephone
number.
Emergency Override of Forced Account Codes
You can bypass Forced Account Codes with three emergency numbers including 911. See your
System Administrator for these numbers.
Features
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Alarm Reset ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
Voluntary Account Codes
Voluntary Account Codes are optional and can be entered after accessing a CO Line or during
a call that you originated or received. The outside party cannot hear the tones you are entering.
Voluntary Account Codes can be set in system programming to change the Toll Restriction
classification of your station. See your System Administrator for more information. If your
station is programmed not to verify Account Codes, you do not hear a confirmation tone.
➤ To use a Voluntary Account Code
1. Press $FFRXQW&RGH
Your conversation is not interrupted. Some telephones
require that you enter the account code before dialing
a telephone number. If a valid account code is not
entered, dialing external calls may be restricted.
...or 6SHHG'LDO+ ...or + .
2. Enter the Account Code.
You hear confirmation tone (one-half second duration)
if the code is valid. If the code is invalid, you hear two
short tones.
3. Repeat Steps 1 and 2 to enter
another account code (the last
code entered is recorded).
Notes
●
●
Any digits dialed after the code has been entered
are treated as part of the outside telephone number.
Voluntary Account Codes must be entered before
the call is disconnected.
Verified Account Codes
If the system is set for Verified Account Codes, you must enter specific codes when entering
Forced or Voluntary Account Codes. Verified Account Codes are established in system
programming or by designated stations.
Alarm Reset
Your Strata DK system can be connected to a facility alarm system. All telephones produce a
startling tone whenever this alarm is activated. Stations with an $ODUP5HVHWbutton can
reset the alarm by pressing the $ODUP5HVHWbutton.
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Strata DK Cordless Digital Telephone 5/99
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