User manual | CST MA Local Tariff

CornerStone Telephone Company
Local Tariff
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 1
Original Page No. 1
CONTENTS
Section 1 - APPLICATION OF TARIFF
Page
1.1
Application of Tariff ............................................................................................................ 2
1.1.1
1.1.2
Service Territory ............................................................................................. 2
Availability ...................................................................................................... 2
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 1
Original Page No. 2
Section 1 - APPLICATION OF TARIFF
1.1
Application of Tariff
This Tariff sets forth the regulations and rates applicable to services provided by
CornerStone to residential and business subscribers.
The furnishing of intrastate communications services by virtue of one-way and / or two-way
information transmission between points within the Commonwealth of Massachusetts.
1.1.1
Service Territory
CornerStone will provide service in the areas served by Verizon New England. The
Company will adopt the service areas, exchange boundaries and local calling areas
of Verizon New England.
1.1.2
Availability
Service is available where facilities permit.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 3
CONTENTS
Section 2 - GENERAL RULES AND REGULATIONS
Page
2.1
Use of Facilities and Services ............................................................................................. 7
2.1.1
2.1.2
2.1.3
2.1.4
2.1.5
Obligation of Company................................................................................... 7
Limitations on Liability .................................................................................. 8
Use of Service ................................................................................................. 9
Use and Ownership of Equipment .................................................................. 9
Directory Errors .............................................................................................. 9
2.2
Minimum Period of Service ................................................................................................ 12
2.3
Billing and Termination ...................................................................................................... 13
2.4
Payment for Services Rendered .......................................................................................... 14
2.4.1
2.4.2
2.4.3
2.4.4
2.4.5
2.4.6
Responsibility for All Charges ....................................................................... 14
Deposits ........................................................................................................... 14
Payment of Charges ........................................................................................ 16
Return Check Charge ...................................................................................... 17
Late Payment Charges .................................................................................... 17
Customer Overpayments................................................................................. 18
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 4
CONTENTS
Section 2 - GENERAL RULES AND REGULATIONS
Page
2.5
Reserved for Future Use .....................................................................................................18
2.6
Access to Customer's Premises ........................................................................................... 18
2.7
Reserved for Future Use ..................................................................................................... 19
2.8
Reserved for Future Use ...................................................................................................... 20
2.9
Suspension or Termination of Service ................................................................................ 21
2.9.1
2.9.2
2.9.3
2.9.4
2.9.5
Suspension or Termination for Nonpayment ................................................. 21
Exceptions to Suspension and Termination ................................................... 22
Verification of Nonpayment ........................................................................... 23
Termination for Cause Other Than Nonpayment........................................... 24
Emergency Termination of Service ................................................................ 27
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 5
CONTENTS (cont'd)
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
Page
2.10 Additional Provisions Applicable To Business Customers ................................................... 28
2.10.1
2.10.2
2.10.3
2.10.4
2.10.5
Application of Rates........................................................................................ 28
Telephone Number Changes........................................................................... 29
Deposits ........................................................................................................... 29
Dishonored Checks ......................................................................................... 29
Disputes ........................................................................................................... 29
2.11 Additional Provisions Applicable to Residential Customers ................................................ 30
2.11.1
2.11.2
2.11.3
2.11.4
2.11.5
2.11.6
2.11.7
2.11.8
2.11.9
2.11.10
2.11.11
2.11.12
Application of Rates........................................................................................ 30
Telephone Number Changes........................................................................... 30
Deposits ........................................................................................................... 31
Installment Billing for Nonrecurring Charges................................................ 33
Adjusted Payment Schedule ........................................................................... 35
Suspension or Termination for Nonpayment ................................................. 35
Reserved for Future Use ................................................................................. 36
Dishonored Checks ......................................................................................... 37
Suspension or Termination - Abandonment................................................... 37
Suspension or Termination - Medical Emergencies ...................................... 37
Suspension or Termination - Elderly,
Blind or Disabled ............................................................................................ 38
Back-billing for Residential Customers ......................................................... 38
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 6
CONTENTS (cont'd)
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
Page
2.12
Allowances for Interruptions in Service ............................................................................. 39
2.12.1
2.12.2
2.13
Credit for Interruptions ................................................................................... 39
Limitations on Credit Allowances .................................................................. 42
Automatic Number Identification ....................................................................................... 43
2.13.1
2.13.2
Regulations ...................................................................................................... 43
Terms and Conditions ..................................................................................... 44
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 7
Section 2 - GENERAL RULES AND REGULATIONS
2.1
USE OF FACILITIES AND SERVICE
2.1.1
Obligation of the Company
In furnishing facilities and service, the Company does not undertake to transmit
messages, but furnishes the use of its facilities to its customers for communications.
The Company's obligation to furnish facilities and service is dependent upon its
ability (a) to secure and retain, without unreasonable expense, suitable facilities and
rights for the construction and maintenance of the necessary circuits and equipment;
(b) to secure and retain, without unreasonable expense, suitable space for its plant
and facilities in the building where service is or will be provided to the customer; or
(c) to secure reimbursement of all costs where the owner or operator of a building
demands relocation or rearrangement of plant and facilities used in providing
service therein.
The Company shall not be required to furnish, or continue to furnish, facilities or
service where the circumstances are such that the proposed use of the facilities or
service would tend to adversely affect the Company's plant, property or service.
The Company reserves the right to refuse an application for service made by a
present or former customer who is indebted to the Company for service previously
rendered pursuant to this Tariff until the indebtedness is satisfied.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 8
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.1
USE OF FACILITIES AND SERVICE (cont'd)
2.1.2
Limitations on Liability
a.
Indemnification by Customer
The customer and any authorized or joint users, jointly and severally shall
indemnify, defend and hold the Company harmless against claims, loss,
damage, expense for libel, slander, or infringement of copyright arising from
the material transmitted over its facilities; against claims for infringement of
patents arising from combining with, or using in connection with, facilities
of the Company, equipment and systems of the customer; and against all
other claims arising out of any act or omission of the customer in connection
with facilities provided by the Company or the customer. In the event any
such infringing use is enjoined, the customer, authorized user or joint user at
its option and expense, shall obtain immediately a dismissal or stay of such
injunction, obtain a license or other agreement so as to extinguish any claim
of infringement, or terminate the claimed infringing use or modify such
infringement.
b.
Customer-Provided Equipment
The service and facilities furnished by the Company are subject to the
following limitations: the Company shall not be liable for damage arising
out of mistakes, omissions, interruptions, delays, errors or defects in
transmission or other injury, including but not limited to injuries to persons
or property from voltages or currents transmitted over the facilities of the
Company caused by customer-provided equipment or premises wire.
c.
Use of Facilities of Other Companies
When the facilities of other companies are used in establishing a connection,
the Company is not liable for any act, error, omission, or interruption caused
by the other company or their agents or employees. This includes the
provision of a signaling system database by another company.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 9
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.1
USE OF FACILITIES AND SERVICE (cont'd)
2.1.3
Use Of Service
Any service provided under this Tariff may be resold to or shared (jointly used)
with other persons at the customer's option. The customer remains solely
responsible for all use of service ordered by it or billed to its telephone number(s)
pursuant to this Tariff, for determining who is authorized to use its service, and for
promptly notifying the Company of any unauthorized use. The customer may
advise its customers that a portion of its service is provided by the Company, but
the customer shall not represent that the Company jointly participates with the
customer in the provision of the service.
2.1.4
Use and Ownership of Equipment
The Company's equipment, apparatus, channels and lines shall be carefully used.
Equipment furnished by the Company shall remain its property and shall be
returned to the Company whenever requested, within a reasonable period following
the request, in good condition, reasonable wear and tear accepted. The customer is
required to reimburse the Company for any loss of, or damage to, the facilities or
equipment on the customer's premises, including loss or damage caused by agents,
employees or independent contractors of the customer through any negligence.
2.1.5
Directory Errors
In the absence of gross negligence or willful misconduct and except for the
allowances stated below, no liability for damages arising from errors or mistakes in
or omissions of directory listings, or errors or mistakes in or omissions of listings
obtainable from the directory assistance operator, including errors in the reporting
thereof, shall attach to the Company.
An allowance for errors or mistakes in or omissions of published directory listings
or for errors or mistakes in or omissions of listings obtainable from the directory
assistance operator shall be given as follows:
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 10
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.1
USE OF FACILITIES AND SERVICE (cont'd)
2.1.5
Directory Errors (cont’d)
1)
Free Listings: For free or no-charge published directory listings, credit shall
be given at the rate of two times the monthly tariff rate for an additional or
charge listing for each individual, auxiliary or party line, PBX trunk or
Centrex attendant loop affected, for the life of the directory or the charge
period during which the error, mistake or omission occurs.
2)
Charge Listings: For additional or charge published directory listings, credit
shall be given at the monthly tariff rate for each such listing for the life of
the directory or the charge period during which the error, mistake or
omission occurs.
3)
Operator records: For free or charge listings obtainable from records used
by the directory assistance operator, upon notification to the Company of the
error, mistake or omission in such records by the subscriber, the Company
shall be allowed a period of three business days to make a correction. If the
correction is not made in that time, credit shall be given at the rate of
2/30ths of the basic monthly rate for the line or lines in question for each
day thereafter that the records remain uncorrected. (Where Centrex
attendant loops are involved, credit shall be given at the rate of 2/30ths of
the basic monthly rate for PBX trunks.)
4)
Credit limitation: The total amount of the credit provided for the preceding
paragraphs 1, 2, and 3 shall not exceed, on a monthly basis, the total of the
charges for each charge listing plus the basic monthly rate, as specified in
paragraph 3, for the line or lines in question.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 11
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.1
USE OF FACILITIES AND SERVICE (cont'd)
2.1.5
Directory Errors (cont’d)
5)
Definitions: As used in Paragraphs 1, 2, 3, and 4 above, the terms "error,"
"mistake" or "omission" shall refer to a discrepancy in the directory listing
or directory assistance records which the Company has failed to correct and
where the error affects the ability to locate a particular subscriber's correct
telephone number. The terms shall refer to addresses only to the extent that
an error, mistake or omission of an address places the subscriber on an
incorrect street or in an incorrect community.
6)
Notice: Such allowances or credits as specified in Paragraphs 1, 2, and 3
above, shall be given upon notice to the Company by the subscriber that
such error, mistake or omission has occurred; provided, however, that when
it is administratively feasible for the Company to have knowledge of such
error, mistake or omission, the Company shall give credit without the
requirement of notification by the subscribers.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 12
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.2
MINIMUM PERIOD OF SERVICE
The minimum period of service is one month except as otherwise provided in this tariff.
The customer must pay the regular tariffed rate for the service they subscribe to for the
minimum period of service. If a customer disconnects service before the end of the
minimum service period, that customer is responsible for paying the regular rates for the
remainder of the minimum service period. When the service is moved within the same
building, to another building on the same premises, or to a different premises entirely, the
period of service at each location is accumulated to calculate if the customer has met the
minimum period of service obligation.
If service is terminated before the end of the minimum period of service as a result of
condemnation of property, damage to property requiring the premises to be abandoned, or
by the death of the customer, the customer is not obligated to pay for service for the
remainder of the minimum period.
If service is switched over to a new customer at the same premises after the first month's
service, the minimum period of service requirements are assigned to the new customer if
the new customer agrees in writing to accept them. For facilities not taken over by the new
customer, the original customer is responsible for the remaining payment for the minimum
service period in accordance with the terms under which the service was originally
furnished.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 13
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.3
BILLING AND TERMINATION
The Company complies with Billing and Termination Rules in DPU 18448.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 14
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.4
PAYMENT FOR SERVICE RENDERED
2.4.1
Responsibility for All Charges
Any applicant for facilities or service may be required to sign an application form
requesting the Company to furnish the facilities or service in accordance with the
rates, charges, rules and regulations from time to time in force and effect. The
customer is responsible for all local and toll calls originating from the customer's
premises and for all calls charged to the customer's line where any person
answering the customer's line agrees to accept such charge.
2.4.2
Deposits
Subject to special provisions as may be set forth below and in Sections 2.10 and
2.11 of this Tariff, any applicant or customer whose financial responsibility is not
established to the satisfaction of the Company may be required to deposit a sum up
to an amount equal to the total of the estimated local service and intraLATA toll
charges for up to two months for the facilities and service provided, however, that a
deposit requirement for residential subscribers shall not exceed $50. If the
minimum period of service for the requested facilities and service is more than one
month, as specified in this Tariff, the customer may also be required to deposit a
sum up to an amount equal to the total charges for service for the minimum service
period less any connection charge paid by the customer.
The fact that a deposit has been made shall in no way relieve the applicant or
customer from complying with the Tariff regulations for the prompt payment of
bills on presentation. Each applicant from whom a deposit is collected will be given
a certificate of deposit and circular containing the terms and conditions applicable
to deposits, in accordance with the Rules and Regulations of the Commission
pertaining to customer deposits.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 15
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.4
PAYMENT FOR SERVICE RENDERED (cont'd)
2.4.2
Deposits (cont'd)
a.
Interest on Deposits
Simple interest at the rate specified by the Commission in conformance with
220 CMR 26.09 shall be credited or paid to the customer while the
Company holds the deposit.
b.
Inadequate Deposit
If the amount of a deposit is proven to be less than required to meet the
requirements specified above, the customer shall be required to pay an
additional deposit upon request.
c.
Return of Deposit
When a deposit is to be returned, the customer may request that the full
amount of the deposit be issued by check. If the customer requests that the
full amount be credited to amounts owed the Company, the Company will
process the transaction on the billing date and apply the deposit to any
amount currently owed to the Company, and return any remaining amount
of the deposit to the customer by check.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 16
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.4
PAYMENT FOR SERVICE RENDERED (cont'd)
2.4.3
Payment of Charges
Charges for facilities and service, other than usage charges, are due monthly in
advance. All other charges are payable upon request of the Company. Bills are due
on the due date shown on the bill and are payable at any business office of the
Company, by U.S. Mail, or at any location designated by the Company. If the
Company does not receive objection within three months after the bill is rendered,
the items and charges appearing thereon shall be determined to be correct and
binding upon the customer. A bill will not be deemed correct and binding upon the
customer if the Company has records on the basis of which an objection may be
considered, or if the customer has in his or her possession such Company records.
If objection results in a refund to the customer, such refund will be with interest at
the greater of the unadjusted customer deposit rate or the applicable late payment
rate, if any, for the service classification under which the customer was billed.
Interest will be paid from the date when the customer overpayment was made,
adjusted for any changes in the deposit rate or late payment rate, compounded
monthly, until the overpayment is refunded. Notwithstanding the foregoing, no
interest will be paid by the Company on customer overpayments that are refunded
within 30 days after the Company receives the overpayment.
Where an objection to the bill involves a superseded service order, the items and
charges appearing on the bill shall be deemed to be correct and binding upon the
customer if the Company does not receive objection within two months after the bill
is rendered.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 17
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.4
PAYMENT FOR SERVICE RENDERED (cont'd)
2.4.4
Return Check Charge
When the bank returns a check that has been presented to the Company by a
customer in payment for charges, the customer shall be responsible for the payment
of a Returned Check Charge of $15.00.
2.4.5
Late Payment Charges
a.
Customer bills for telephone service are due on the due date specified on the
bill. A customer is in default unless payment is made on or before the due
date specified on the bill.
b.
For non-residential customers: If payment is not received by the customer's
next billing date, a late payment calculated pursuant to 220 CMR 26.10 will
be applied to all amounts in arrears. Late payment charges do not apply to
those portions (and only those portions) of unpaid balances that are
associated with disputed amounts. Undisputed amounts on the same bill are
subject to late payment charges if unpaid and carried forward to the next
bill.
c.
Late payment charges do not apply to final accounts.
d.
Reserved for future use.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 18
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.4
PAYMENT FOR SERVICE RENDERED (cont'd)
2.4.6
Customer Overpayments
The Company will provide interest on customer overpayments that are not refunded
within 30 days of the date the Company receives the overpayment. An
overpayment is considered to have occurred when payment in excess of the correct
charges for service is made because of erroneous Company billing. The customer
will be issued reimbursement for the overpayment, plus interest, or, if agreed to by
the customer, credit for the amount will be provided on the next regular Company
bill. The rate of interest shall be the greater of the customer deposit interest rate or
the Company's applicable Late Payment Charge.
Interest shall be paid from the date when overpayment was made, adjusted for any
changes in the deposit rate or late payment rate, and compounded monthly, until the
date when the overpayment is refunded. The date when overpayment is considered
to have been made will be the date on which the customer's overpayment was
originally recorded to the customer's account by the Company.
2.5
RESERVED FOR FUTURE USE
2.6
ACCESS TO CUSTOMER'S PREMISES
The customer shall be responsible for making arrangements or obtaining permission for
safe and reasonable access for Company employees or agents of the Company to enter the
premises of the customer or any joint user or customer of the customer at any reasonable
hour for the purpose of inspecting, repairing, testing or removing any part of the Company's
facilities.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 19
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.7
RESERVED FOR FUTURE USE
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 20
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.8
RESERVED FOR FUTURE USE
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 21
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.9
SUSPENSION OR TERMINATION OF SERVICE
2.9.1
Suspension or Termination for Nonpayment
In the event that any bill rendered or any deposit required is not paid, the Company
may suspend service or terminate service until the bill or the required deposit has
been paid. If service is suspended or terminated for nonpayment, the customer will
be billed a Connection Charge as well as any payment due and any applicable
deposits upon reconnection.
A.
Termination shall not be made until at least 15 days after written notification
has been US mailed to the billing address of the customer outlining the date
of termination and the reason for such termination. Second notification will
occur no less then 5 days prior to such termination.
B.
Suspension will not be made until at least 8 days after written notification
has been mailed to the customer and 20 days before the termination notice.
Telephone service shall only be suspended between 8:00 AM and 7:30 PM, on
Monday through Thursday, and between 8:00 AM and 3:00 PM on Friday. It shall
not be suspended or terminated for nonpayment on weekends, public holidays, other
federal and state holidays proclaimed by the President or the Governor, or on days
when the main business office of the Company is not open for business, or during
the periods from December 23rd through December 26th or December 30th through
January 1st.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 22
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.9
SUSPENSION OR TERMINATION OF SERVICE (cont'd)
2.9.2
Exceptions to Suspension and Termination
Telephone service shall not be suspended or terminated for:
a.
Nonpayment of bills rendered for charges other than telephone service or
deposits requested in connection with telephone service;
b.
Nonpayment for service for which a bill has not been rendered;
c.
Nonpayment for service that have not been rendered;
d.
Nonpayment of any billed charge that is in dispute or for the nonpayment of
a deposit that is in dispute during the period before a determination of the
dispute is made by the Company in accordance with Company's complaint
handling procedures.
Telephone service may be suspended or terminated for nonpayment of the
undisputed portion of a disputed bill or deposit if the customer does not pay
the undisputed portion after being asked to do so.
e.
Nonpayment of backbilled amounts as outlined in 2.11.12.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 23
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.9
SUSPENSION OR TERMINATION OF SERVICE (cont'd)
2.9.3
Verification of Nonpayment
Telephone service shall not be suspended or terminated for nonpayment of a bill
rendered or a required deposit unless:
a.
The Company has verified, in a manner approved by the Public Service
Commission, that payment has not been received at any office of the
Company or at any office of an authorized collection agent through the end
of the period indicated in the notice, and
b.
The Company has checked the customer's account on the day that
suspension or termination is to occur to determine whether payment has
been posted to the customer's account as of the opening of business on that
day.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 24
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.9
SUSPENSION OR TERMINATION OF SERVICE (cont'd)
2.9.4
Termination For Cause Other Than Nonpayment
a.
General
The Company, after notice in writing to the customer and after having given
the customer an appropriate opportunity to respond to such notice, may
terminate service and sever the connection(s) from the customer's premises
under the following conditions:
1.
in the event of prohibited, unlawful or improper use of the facilities
or service, or any other violation by the customer of the rules and
regulations governing the facilities and service furnished, or
2.
if, in the judgment of the Company, any use of the facilities or
service by the customer may adversely affect the Company's
personnel, plant, property or service. The Company shall have the
right to take immediate action, including termination of the service
and severing of the connection, without notice to the customer when
injury or damage to telephone personnel, plant, property or service is
occurring, or is likely to occur, or
3.
in the event of unauthorized use, where the customer fails to take
reasonable steps to prevent the unauthorized use of the facilities or
service received from the Company, or
4.
in the event that service is connected for a customer who is indebted
to the Company for service or facilities previously furnished, that the
Company may terminate service unless the customer satisfies the
indebtedness within 20 days after written notification.
Issued: February 9, 2004
Effective: March 11, 2004
Issued by:
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 25
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.9
SUSPENSION OR TERMINATION OF SERVICE (cont'd)
2.9.4
Termination For Cause Other Than Nonpayment (cont'd)
b.
Prohibited, Unlawful or Improper Use of the Facilities or Service
Prohibited, unlawful or improper use of the facilities or service includes, but
is not limited to:
1.
The use of facilities or service of the Company without payment of
tariff charges;
2.
Calling or permitting others to call another person or persons so
frequently or at such times of the day or in such manner as to harass,
frighten, abuse or torment such other person or persons;
3.
The use of profane or obscene language;
4.
The use of the service in such a manner such that it interferes with
the service of other customers or prevents them from making or
receiving calls;
5.
The use of a mechanical dialing device or recorded announcement
equipment to seize a customer's line, thereby interfering with the
customer's use of the service;
6.
Permitting fraudulent use.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 26
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.9
SUSPENSION OR TERMINATION OF SERVICE (cont'd)
2.9.4
Termination For Cause Other Than Nonpayment (cont'd)
c.
Abandonment or Unauthorized Use of Facilities
1.
If it is determined that facilities have been abandoned, or are being
used by unauthorized persons, or that the customer has failed to take
reasonable steps to prevent unauthorized use, the Company may
terminate telephone service.
2.
In the event that telephone service is terminated for abandonment of
facilities or unauthorized use and service is subsequently restored to
the same customer at the same location:
a.
No charge shall apply for the period during which service
had been terminated, and
b.
Reconnection charges will apply when service is restored.
However, no charge shall be made for reconnection if the
service was terminated due to an error on the part of the
Company.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 27
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.9
SUSPENSION OR TERMINATION OF SERVICE (cont'd)
2.9.4
Termination For Cause Other Than Nonpayment (cont'd)
d.
Change in the Company's Ability to Secure Access
Any change in the Company's ability (a) to secure and retain suitable
facilities and rights for the construction and maintenance of the necessary
circuits and equipment or (b) to secure and retain suitable space for its plant
and facilities in the building where service is provided to the customer may
require termination of a customer's service until such time as new
arrangements can be made. No charges will be assessed the customer while
service is terminated, and no connection charges will apply when the service
is restored.
2.9.5
Emergency Termination of Service
The Company will immediately terminate the service of any customer, on request,
when the customer has reasonable belief that an unauthorized person or persons are
using the service. The Company may require that the request be submitted in
writing as a follow-up to a request made by telephone.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 28
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.10
ADDITIONAL PROVISIONS APPLICABLE TO BUSINESS CUSTOMERS
2.10.1 Application of Rates
a.
b.
Business rates as described in Section 7 and shown Section 10 apply to
service furnished:
1.
In office buildings, stores, factories and all other places of a business
nature;
2.
In hotels, apartment houses, clubs and boarding and rooming houses
except when service is within the customer's domestic establishment
and no business listings are provided; colleges, hospitals and other
institutions; and in churches except when service is provided to an
individual of the clergy for personal use only and business service is
already established for the church at the same location;
3.
At any location when the listing or public advertising indicates a
business or a profession;
4.
At any location where the service includes an extension that is at a
location where business rates apply unless the extension is restricted
to incoming calls;
5.
At any location where the customer resells or shares exchange
service;
The use of business facilities and service is restricted to the customer,
customers, agents and representatives of the customer, and joint users.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 29
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.10
ADDITIONAL PROVISIONS APPLICABLE TO BUSINESS CUSTOMERS (Cont'd)
2.10.2 Telephone Number Changes
When a business customer requests a telephone number change, the referral period
for the disconnected number is 180 days.
The customer may order a Customized Number where facilities permit for an
additional charge as specified in Section 5.11 of this Tariff.
When service in an existing location is continued for a new customer, the existing
telephone number may be retained by the new customer only if the former customer
consents in writing, and if all charges against the account are paid or assumed by
the new customer.
2.10.3 Deposits
Deposits will be returned to a business customer upon cancellation of service or
after one year, whichever event occurs first, unless the customer is delinquent in
payment, in which case the Company will continue to retain the deposit until the
delinquency is satisfied. If a service is involuntarily discontinued, the deposit is
applied against the final bill, and any balance is returned to the customer.
2.10.4 Dishonored Checks
If a business customer who has received a notice of discontinuance pays the bill
with a check that is subsequently dishonored, the account remains unpaid and the
Company is not required to issue any additional notice before disconnecting service.
2.10.5 Disputes
In the event that the Customer and the Company are unable to satisfactorily resolve a
dispute, the Customer may refer its complaint to the Commission for resolution.
Pursuant to its authority under G.L.c. 159, the Commission may utilize its discretion
to adjudicate complaints between non-residential customers and the Company.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 30
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.11
ADDITIONAL PROVISIONS APPLICABLE TO RESIDENTIAL CUSTOMERS
2.11.1 Application of Rates
Residential rates as described in Section 6 and shown in Section 10 apply to service
furnished in private homes or apartments (including all parts of the customer's
domestic establishment) for domestic use. Residential rates also apply in college
fraternity or sorority houses, convents and monasteries, and to the clergy for
domestic use in residential quarters.
Residential rates do not apply to service in residential locations if the listing
indicates a business or profession. Residential rates do not apply to service
furnished in residential locations if there is an extension line from the residential
location to a business location unless the extension line is limited to incoming calls.
The use of residential service and facilities is restricted to the customer, members of
the customer's domestic establishment, and joint users.
2.11.2 Telephone Number Changes
When a residential customer requests a telephone number change, the referral
period for the disconnected number is 90 days.
The customer may order a Customized Number where facilities permit for an
additional charge as specified in Section 5.11 of this Tariff.
When service in an existing location is continued for a new customer, the existing
number may be retained by the new customer only if the former customer consents
in writing, and if all charges against the account are paid or assumed by the new
customer.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 31
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.11
ADDITIONAL PROVISIONS APPLICABLE TO RESIDENTIAL CUSTOMERS (cont'd)
2.11.3 Deposits
a.
General
Except as provided in (b) following, the Company may require a deposit, as
described in Section 2.4.2 of this Tariff, from a residential customer who is
applying for service if the customer: 1) has had service terminated for
nonpayment once within the preceding six month period, or 2) is delinquent
in payment. A customer is delinquent in payment if that customer has
received two consecutive telephone bills without making payment of at least
one-half the total arrears due on the due date of the second bill. A customer
is not considered delinquent, however, if an amount in dispute is not paid
before the dispute is resolved.
An existing customer is an applicant for service who was a customer of the
Company within twelve months of making the request, provided that prior
service was not terminated for nonpayment, unless service is requested
within 10 days of such termination for nonpayment. Applicants for
residential service and existing residential customers are permitted to pay
deposits in installments over a period not to exceed 6 months.
A new customer is an applicant for service who has not been a customer of
the Company within twelve months of making the request for service. A
new customer shall not be required to post a security deposit as a condition
of receiving telephone service.
A seasonal customer is an individual who applies for and receives telephone
service periodically each year, intermittently during the year or at other
regular intervals scheduled at the time of application. A seasonal customer
may be required to post a deposit.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 32
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.11
ADDITIONAL PROVISIONS APPLICABLE TO RESIDENTIAL CUSTOMERS (cont'd)
2.11.3 Deposits (cont'd)
b.
Customers Exempt from Deposits
1.
A new customer or existing customer who is 62 years of age or older
shall be exempt from any deposit requirement unless such person's
telephone service was terminated for nonpayment during the
preceding six months. Proof of age will be required from any person
claiming exemption from deposit requirements because of age. If
the proof requested by the Company is not received within 30 days
from the date service is connected, or 30 days from the date that
verification of age is requested from an existing customer, the
Company may suspend or terminate service unless the customer
pays the required deposit. Any new customer or existing customer
62 years of age or older shall be permitted to pay a deposit in
installments over a period not to exceed 12 months.
2.
Intentionally left blank.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 33
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.11
ADDITIONAL PROVISIONS APPLICABLE TO RESIDENTIAL CUSTOMERS (cont'd)
2.11.3 Deposits (cont'd)
c.
Recent Payment History
A customer who has a recent payment history (within the preceding twelve
months) with the Company is entitled to service without payment of a
deposit unless his or her records indicate a delinquency in payment or a
termination of service for nonpayment. A customer who still owes money
to the Company for residential service on a prior account shall be offered a
deferred payment plan provided that the customer had service for three
months and was not terminated for nonpayment during that period.
New deposits from a residential customer are reviewed after the first 3
monthly bills have been rendered; if too much has been taken, the excess is
returned. The entire deposit is returned to a residential customer after l year,
unless the customer is delinquent in payment, in which case the Company
may continue to retain the deposit until the delinquency is satisfied. If the
service is discontinued, the deposit is applied against the final bill, and any
balance is returned to the customer.
2.11.4 Installment Billing For Nonrecurring Charges
A residential customer may elect to pay service connection and other nonrecurring
charges associated with a service order in monthly installments for up to a 12-month
period. When installment billing is requested, all nonrecurring charges associated
with a given service order will be included in the calculation of the monthly
installment.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 34
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.11
ADDITIONAL PROVISIONS APPLICABLE TO RESIDENTIAL CUSTOMERS (cont'd)
2.11.4 Installment Billing For Nonrecurring Charges (cont'd)
Installment billing is subject to the following restrictions:
a.
Installment billing may be used only by residential customers;
b.
Charges will be billed in the number of installments of equal dollar amounts
as requested by the customer up to a maximum of 12 installments over the
course of 12 months;
c.
A customer may not pay a portion of the charges and then request
installment billing for the remaining charges;
d.
More than one installment plan may be in effect for the same customer at
the same time;
e.
If a customer disconnects service during the installment payment period, all
unbilled charges will be included in the final bill rendered;
f.
A customer may elect to pay the unbilled charges before the expiration of
the installment plan;
g.
Installment billing payments will continue even when an account is
temporarily suspended;
h.
No interest or carrying charges will be applied to the outstanding balance
during the installment period.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 35
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.11
ADDITIONAL PROVISIONS APPLICABLE TO RESIDENTIAL CUSTOMERS (cont'd)
2.11.5 Adjusted Payment Schedule
A customer on a fixed income (e.g., pension and public assistance) shall be offered
the opportunity to pay his or her bills on a reasonable schedule that is adjusted for
periodic receipt of income.
2.11.6 Suspension or Termination for Nonpayment
a.
Suspension/termination notices may not be issued until at least 25 days after
the date of the bill. Bills must be mailed to the customer no later than
6 business days after the date of the bill.
b.
After issuing the written notification in accordance with 2.9.1, at least one
attempt shall be made during non-working hours to contact the residential
customer by telephone before the scheduled date of suspension/termination.
c.
Suspension/termination may occur only between 8:00 AM and 7:30 PM on
Monday through Thursday, and between 8:00 AM and 3:00 PM on Friday,
provided that such day or the following day is not a public holiday or a day
on which the main office is closed. In addition, service may not be
disconnected during the periods of December 23 through the 26 and
December 30 through January 2.
d.
Telephone service may be suspended or terminated for nonpayment of the
undisputed portion of a disputed bill or deposit if the customer does not pay
the undisputed portion after being asked to do so. Suspended or terminated
residential service shall be reconnected within 24 hours following payment
or within 24 hours of the end of circumstances beyond the Company's
control that delay the reconnection. The Commission may direct that
service be reconnected in less than 24 hours.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 36
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.11
ADDITIONAL PROVISIONS APPLICABLE TO RESIDENTIAL CUSTOMERS (cont'd)
2.11.7 Reserved for Future Use
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 37
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.11
ADDITIONAL PROVISIONS APPLICABLE TO RESIDENTIAL CUSTOMERS (cont'd)
2.11.8 Dishonored Checks
When a check received from a residential customer is dishonored, the company
shall make two attempts, one outside of normal business hours, to contact the
customer within 24 hours. The customer shall be given an additional 24 hours to
pay before suspension/termination. The additional notice will be given provided
that the customer has not submitted a dishonored check within the past 12 months.
2.11.9 Suspension or Termination - Abandonment
Suspension/termination of residential service for abandonment or unauthorized use
may occur only after the Company makes a reasonable attempt to determine
occupancy or authorized use, or the customer takes reasonable steps to prevent
unauthorized use. A notice must be sent to the customer five days before such
suspension or termination. The notification requirement is waived when previous
mailings are returned by the Post Office or the company is advised that a new
customer has moved into the location.
2.11.10 Suspension or Termination - Medical Emergencies
The Company at its sole discretion may allow an additional 30 days for a residential
customer before suspension or termination upon receipt of a medical certificate
describing emergency medical status. The medical emergency status may be
extended beyond 30 days upon submission of specified documentation. During the
emergency, the customer will be able to defer payment of monthly charges up to an
amount specified by the Commission until the emergency ceases or it is determined
that the customer has the ability to pay the charges. Charges in any month in excess
of the amount specified are due by the due date of the bill.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 38
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.11
ADDITIONAL PROVISIONS APPLICABLE TO RESIDENTIAL CUSTOMERS (cont'd)
2.11.11
Suspension or Termination - Elderly, Blind or Disabled
An additional 20 days will be allowed before suspension or termination may
occur when:
a)
the customer is known to or identified to the Company as being
blind or disabled, or
b)
the customer is 62 years of age or older, and all other residents of the
customer's household are: under 18 years of age, over 62 years of
age, blind or disabled.
In cases where service has been suspended or terminated and the Company
subsequently learns that the customer is entitled to the protection established
herein, the Company shall within 24 hours of such notification restore
service for an additional 20 days and make a diligent effort to contact in
person an adult resident at the customer's premises for the purpose of
devising a payment plan.
2.11.12
Backbilling for Residential Customers
The Company shall not charge a residential customer for previously unbilled
service or adjust upward a bill previously rendered when the period for the
unbilled service or billing adjustment is more than six months prior to the
mailing of the bill or the upward adjustment unless the conduct of the
customer caused or contributed to the failure of the Company to render
timely accurate billing. Unless the customer causes the late billing, the
Company shall explain the reason for the late billing and shall advise the
customer that suspension/termination of service is not permitted for charges
billed in excess of six months after the service was provided. The customer
will be given the opportunity to pay the charges under an installment plan
on a schedule equal in time to the length of the backbilling period.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 39
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.12
ALLOWANCES FOR INTERRUPTIONS IN SERVICE
Interruptions in service, which are not due to the negligence of, or non-compliance with the
provisions of this Tariff by the Customer, or the operation or malfunction of the facilities,
power, or equipment provided by the Customer, will be credited to the Customer as set
forth below for the part of the service that the interruption affects. A credit allowance will
be made when an interruption occurs because of a failure of any component furnished by
the Company under this Tariff.
2.12.1 Credit for Interruptions
a.
An interruption period begins when the Customer reports a service, facility,
or circuit to be interrupted and releases it for testing and repair. An
interruption period ends when the service, facility, or circuit is operative. If
the Customer reports a service, facility, or circuit to be inoperative but
declines to release it for testing and repair, it is considered to be impaired,
but not interrupted.
b.
For calculating credit allowances, every month is considered to have 30
days. A credit allowance is applied on a pro rata basis against the rates
specified hereunder and is dependent upon the length of the interruption.
Only those facilities on the interrupted portion of the circuit will receive a
credit.
c.
A credit allowance will be given, upon request of the customer to the
business office, for interruptions of 30 minutes or more. Credit allowances
will be calculated as follows:
i.
if interruption continues for less than 24 hours:
a)
1/30th of the monthly rate if it is the first interruption in the
same billing period.
b)
2/30ths of the monthly rate if there was a previous
interruption of at least 24 hours in the same billing period.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 40
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.12
ALLOWANCES FOR INTERRUPTIONS IN SERVICE (cont'd)
2.12.1 Credit for Interruptions (cont'd)
c.
(cont'd)
ii.
if interruption continues for more than 24 hours:
a)
if caused by storm, fire, flood or other condition out of
Company's control, 1/30th of the monthly rate for each 24
hours of interruption.
b)
for other interruption, 1/30 of the monthly rate for the first 24
hours and 2/30ths of such rate for each additional 24 hours
(or fraction thereof); however, if service is interrupted for
over 24 hours, more than once in the same billing period, the
2/30ths allowance applies to the first 24 hours of the second
and subsequent interruptions
Two or more interruptions of 15 minutes or more during any one 24-hour
period shall be considered as one interruption.
d.
Credit to Customer
Credits attributable to any billing period for interruptions of service shall not
exceed the total charges for that period for the service and facilities
furnished by the Company rendered useless or substantially impaired.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 41
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.12
ALLOWANCES FOR INTERRUPTIONS IN SERVICE (cont'd)
2.12.1 Credit for Interruptions (cont'd)
e.
"Interruption" Defined
For the purpose of applying this provision, the word "interruption" shall
mean the inability to complete calls either incoming or outgoing or both due
to equipment malfunction or human errors. "Interruption" does not include
and no allowance shall be given for service difficulties such as slow dial
tone, circuits busy or other network and/or switching capacity shortages.
Nor shall the interruption allowance apply where service is interrupted by
the negligence or willful act of the subscriber or where the Company,
pursuant to the terms of the Tariff, suspends or terminates service because of
nonpayment of bills due to the company, unlawful or improper use of the
facilities or service, or any other reason covered by the Tariff. No
allowance shall be made for interruptions due to electric power failure
where, by the provisions of this Tariff, the subscriber is responsible for
providing electric power. Allowance for interruptions of message rate
service will not affect the subscriber's local call allowance during a given
billing period.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 42
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.12
ALLOWANCES FOR INTERRUPTIONS IN SERVICE (cont'd)
2.12.2 Limitations on Credit Allowances
No credit allowance will be made for:
a)
interruptions due to the negligence of, or non-compliance with the
provisions of this Tariff, by any party other than the Company, including but
not limited to the customer, authorized user, or other common carriers
connected to, or providing service connected to, the service of the Company
or to the Company's facilities;
b)
interruptions due to the failure or malfunction of non-Company equipment,
including service connected to customer provided electric power;
c)
interruptions of service during any period in which the Company is not
given full and free access to its facilities and equipment for the purpose of
investigating and correcting interruptions;
d)
interruptions of service during any period when the customer has released
service to the Company for maintenance purposes or for implementation of
a customer order for a change in service arrangements;
e)
interruptions of service due to circumstances or causes beyond the control of
the Company.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 43
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
2.13
AUTOMATIC NUMBER IDENTIFICATION
2.13.1 Regulations
The Company will provide Automatic Number Identification (ANI) associated with
an intrastate service, by tariff, to any entity (ANI recipient), only under the
following terms and conditions:
1)
The ANI recipient or its designated billing agent may use or transmit ANI
information to third parties for billing and collection, routing, screening,
ensuring network performance, and completion of a telephone subscriber's
call or transaction, or for performing a service directly related to the
telephone subscriber's original call or transaction.
2)
The ANI recipient may offer to any telephone subscriber with whom the
ANI recipient has an established customer relationship, a product or service
that is directly related to products or service previously purchased by the
telephone subscriber from the ANI recipient.
3)
The ANI recipient or its designated billing agent is prohibited from utilizing
ANI information to establish marketing lists or to conduct outgoing
marketing calls, except as permitted by the preceding paragraph, unless the
ANI recipient obtains the prior written consent of the telephone subscriber
permitting the use of ANI information for such purposes. The foregoing
provisions notwithstanding, no ANI recipient or its designated billing agent
may utilize ANI information if prohibited elsewhere by law.
4)
The ANI recipient or its designated billing agent is prohibited from
reselling, or otherwise disclosing ANI information to any other third party
for any use other than those listed in Provision 1, unless the ANI recipient
obtains the prior written consent of the subscriber permitting such resale or
disclosure.
5)
Telephone Corporations must make reasonable efforts to adopt and apply
procedures designed to provide reasonable safeguards against the
aforementioned abuses of ANI.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 2
Original Page No. 44
Section 2 - GENERAL RULES AND REGULATIONS (cont'd)
This page intentionally left blank
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 3
Original Page No. 45
CONTENTS
Section 3 - CONNECTION CHARGES
Page
3.1
Connection Charge ............................................................................................................... 46
3.1.1
3.1.2
General ..................................................................................................................... 46
Exceptions to the Charge ......................................................................................... 46
3.2
Restoral Charge .................................................................................................................... 47
3.3
Moves, Adds and Changes ................................................................................................... 47
3.4
Charges Associated with Premises Visits - Trouble Isolation Charge................................ 49
3.5
Primary Interexchange Carrier (PIC) Change Charge......................................................... 49
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 3
Original Page No. 46
Section 3 - CONNECTION CHARGES
3.1
CONNECTION CHARGE
3.1.1
General
The Connection Charge is a nonrecurring charge which applies to the following:
(a) the installation of a new service; (b) the transfer of an existing service to a
different location; (c) a change from one class of service to another at the same or a
different location; or (d) restoral of service after suspension or termination for
nonpayment. Connection Charges are listed with each service to which they apply.
3.1.2
Exceptions to the Charge
a.
No charge applies for a change to a service for which a lower monthly rate
applies, made within 90 days after any general rate increase, if a lower grade
of service is offered in the customer's exchange.
b.
No charge applies for one change in the class of residence service, provided
that the change is ordered within 90 days of the initial connection of the
customer's exchange service.
c.
The Company may from time to time waive or reduce the charge as part of a
promotion. See Section 5.4.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 3
Original Page No. 47
Section 3 - CONNECTION CHARGES (cont'd)
3.2
RESTORAL CHARGE
A restoral charge applies each time a service is reconnected after suspension or termination
for nonpayment but before cancellation of the service, as deemed in Section l of this Tariff.
Rates are contained in Section 13 of this tariff.
3.3
MOVES, ADDS AND CHANGES
The Company alone may make changes in the location of its lines and equipment. When it
is found that others have made a move or change of such lines or equipment, the
Connection Charge for the underlying service will apply as if the Company had done the
work.
The customer will be assessed a charge for any move, add or change of a Company service.
Move, Add and Change are defined as follows:
Move:
The disconnection of existing equipment at one location and
reconnection of the same equipment at a new location in the same
building or in a different building on the same premises.
Add:
The addition of a vertical service to existing equipment and/or
service at one location.
Change:
Change - including rearrangement or reclassification - of existing
service at the same location.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 3
Original Page No. 48
Section 3 - CONNECTION CHARGES (cont'd)
3.3
MOVES, ADDS AND CHANGES (cont’d)
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 3
Original Page No. 49
Section 3 - CONNECTION CHARGES (cont'd)
3.4
CHARGES ASSOCIATED WITH PREMISES VISIT
Trouble Isolation Charge
When a visit to the customer's premises is necessary to isolate a problem reported to the
Company but identified by the Company's technician as attributable to customer-provided
equipment or inside wire, a separate charge applies in addition to all other charges for the
visit.
Rates are contained in Section 13 of this tariff
3.5
PRIMARY INTEREXCHANGE CARRIER CHANGE CHARGE
Customers may be presubscribed to the carrier of their choice for both interLATA and
intraLATA service. The customer will incur a charge each time there is a change in the
long distance carrier associated with the customer's intraLATA or interLATA service
after the initial installation of service.
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 4
Original Page No. 50
CONTENTS
Section 4 - INTRALATA TOLL USAGE AND MILEAGE CHARGES
Page
4.1
General .................................................................................................................................. 51
4.1.1
4.1.2
Description ............................................................................................................... 51
Classes of Calls ........................................................................................................ 51
4.2
Timing of Calls ..................................................................................................................... 52
4.3
Time Periods Defined ........................................................................................................... 53
4.4
Regulations and Computation of Mileage ........................................................................... 54
4.4.1
4.4.2
4.4.3
4.5
Originating Rate Center ........................................................................................... 54
Terminating Rate Center ......................................................................................... 54
Calculation of Mileage ............................................................................................ 54
Call Charges.......................................................................................................................... 56
4.5.1
4.5.2
Usage Charges ......................................................................................................... 56
Per Call Service Charges ......................................................................................... 57
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 4
Original Page No. 51
Section 4 - INTRALATA TOLL USAGE AND MILEAGE CHARGES
4.1
GENERAL
4.1.1
Description
IntraLATA toll service is furnished for communication between telephones in
different local calling areas within a particular LATA in accordance with the
regulations and schedules of charges specified in this tariff. The toll service charges
specified in this section are in payment for all service furnished between the calling
and called telephone, except as otherwise provided in this Tariff.
IntraLATA toll calling includes the following types of calls: direct dialed, calling
card, collect, 3rd number billed, special toll billing, requests to notify of time and
charges, person to person calling and other station to station calls.
4.1.2
Classes of Calls
Service is offered as two classes: station-to-station calling and person-to-person
calling.
a.
Station to Station Service is that service where the person originating the
call dials the telephone number desired or gives the Company operator the
telephone number of the desired telephone station or system.
b.
Person to Person Service is that service where the person originating the call
specifies to the Company operator a particular person to be reached, a
particular mobile unit to be reached, or a particular station, department or
office to be reached. The call remains a person to person call when, after
the telephone, mobile telephone, or PBX system has been reached and while
the connection remains established, the person originating the call requests
or agrees to talk to any person other than the person specified, or to any
other agreed upon alternate.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 4
Original Page No. 52
Section 4 - INTRALATA TOLL USAGE AND MILEAGE CHARGES (cont'd)
4.2
TIMING OF CALLS
4.2.1
Unless otherwise indicated, all calls are timed in one minute increments and all
calls which are fractions of a minute are rounded up to the next whole minute.
4.2.2
For station-to-station calls, call timing begins when a connection is established
between the calling telephone and the called telephone station.
4.2.3
For person-to-person calls, call timing begins when connection is established
between the calling person and the particular person, station or mobile unit
specified or an agreed alternate.
4.2.4
Call timing ends when the calling station "hangs up," thereby releasing the network
connection. If the called station "hangs up" but the calling station does not,
chargeable time ends when the network connection is released either by automatic
timing equipment in the telephone network or by the Company operator.
4.2.5
Calls originating in one time period as defined in Section 4.3 and terminating in
another will be billed the rates in effect at the beginning of each minute.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 4
Original Page No. 53
Section 4 - INTRALATA TOLL USAGE AND MILEAGE CHARGES (cont'd)
4.3
TIME PERIODS DEFINED
Unless otherwise indicated in this Tariff, the following time periods apply.
4.3.1
Peak: 7:00 a.m. to, but not including, 7:00 p.m. - Monday through Friday
4.3.2
Off-Peak: 7:00 p.m. to, but not including, 7:00 a.m. - Sunday through Friday
All day Saturday and Sunday
All Holidays
4.3.3
Holidays include Christmas, New Year's Day, Thanksgiving, Independence Day,
and Labor Day.
4.3.4
All times refer to local time.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 4
Original Page No. 54
Section 4 - INTRALATA TOLL USAGE AND MILEAGE CHARGES (cont'd)
4.4
REGULATIONS AND COMPUTATION OF MILEAGE
Calls for which rates are mileage sensitive are rated on the airline distance between the
originating rate center and the terminating rate center.
4.4.1
Originating Rate Center
A customer's primary local exchange number includes an NXX code that is
associated with a specific rate center. The originating point of all calls charged to
that customer's account shall be the location of the customer's rate center.
4.4.2
Terminating Rate Center
The terminating point for all calls shall be the location of the local rate center
associated with the called number.
4.4.3
Calculation of Mileage
Usage charges for all mileage sensitive products are based on the airline distance
between serving wire centers associated with the originating and terminating points
of the call. The serving wire centers of a call are determined by the area codes and
exchanges of the origination and destination points.
The distance between any two rate centers is determined as follows:
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 4
Original Page No. 55
Section 4 - INTRALATA TOLL USAGE AND MILEAGE CHARGES (cont'd)
4.4
REGULATIONS AND COMPUTATION OF MILEAGE (cont'd)
4.4.3
Calculation of Mileage (cont'd)
Airline mileage, where mileage is the basis for rating calls, is obtained by using the
"V" and "H" coordinates assigned to each rate center and contained in NECA FCC
Tariff No. 4 or successor tariffs. To determine the airline distance between any two
locations, proceed as follows:
a.
Obtain the "V" and "H" coordinates for each location. The "V" coordinate is
the first four digits in the "VH" column. The "H" coordinate is the next four
digits.
b.
Obtain the difference between the "V" coordinates of each of the locations.
Obtain the difference between the "H" coordinates.
c.
Square each difference obtained in step b., above.
d.
Add the square of the "V" difference and the "H" difference obtained in step
c., above.
e.
Divide the sum of the square by 10. Round to the next higher whole number
if any fraction is obtained.
f.
Obtain the square root of the whole number result obtained above. Round to
the next higher whole number if any fraction is obtained. This is the airline
mileage.
Formula:
_____________________
/
/ (V1-V2)2+(H1-H2)2
\ / -------------\/
10
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 4
Original Page No. 56
Section 4 - INTRALATA TOLL USAGE AND MILEAGE CHARGES (cont'd)
4.5
CALL CHARGES
Rates are based on the duration of the call as measured according to Section 4.2 above,
time of day rate period of the call as described in Section 4.3 and the airline mileage
between points of the call as described in Section 4.4. In addition, where live or automated
operator assistance is required for call completion or billing, a per call service applies.
Charges for all classes of calls may be to the calling station, to the called station when the
called party agrees to accept the charges, to an authorized telephone number that is not the
called station or the calling station (3rd number billing), or to an authorized calling card.
4.5.1
Usage Charges
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 4
Original Page No. 57
Section 4 - INTRALATA TOLL USAGE AND MILEAGE CHARGES (cont'd)
4.5
CALL CHARGES (cont'd)
4.5.2 Per Call Service Charges
The following service charges apply to intraLATA toll calls for which live or
automated operator assistance is provided for call completion and/or billing.
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 58
CONTENTS
SECTION 5 - SUPPLEMENTAL SERVICES
Page
5.1.
Custom Calling Service ........................................................................................................ 60
5.1.1
5.1.2
5.1.3
5.2
CLASS Services ................................................................................................................... 64
5.2.1
5.2.2
5.2.3
5.3
General ..................................................................................................................... 71
Regulations .............................................................................................................. 71
Busy Verification and Interrupt Service .............................................................................. 73
5.5.1
5.5.2
5.5.3
5.6
General ..................................................................................................................... 67
Description of Features............................................................................................ 67
Rates and Charges.................................................................................................... 70
Service and Promotional Trials ............................................................................................ 71
5.4.1
5.4.2
5.5
General ..................................................................................................................... 64
Description of Features............................................................................................ 64
Rates and Charges.................................................................................................... 66
Centrex Service Features ...................................................................................................... 67
5.3.1
5.3.2
5.3.3
5.4
General ..................................................................................................................... 60
Description of Features............................................................................................ 60
Rates and Charges.................................................................................................... 63
General ..................................................................................................................... 73
Rate Application ...................................................................................................... 73
Rates ....................................................................................................................... 73
Trap Circuit Service ............................................................................................................. 74
5.6.1
5.6.2
5.6.3
General ..................................................................................................................... 74
Regulations .............................................................................................................. 74
Rates ......................................................................................................................... 75
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 59
CONTENTS (cont'd)
SECTION 5 - SUPPLEMENTAL SERVICES (cont'd)
Page
5.7
Directory Assistance Service ............................................................................................... 75
5.7.1
5.7.2
8.1.2
8.1.3
General ..................................................................................................................... 75
Call Allowance ........................................................................................................ 76
Exemptions............................................................................................................... 77
Application of Rates and Charges ........................................................................... 78
5.8
Local Operator Service ......................................................................................................... 78
5.9
Stand Alone Voice Mail Service * ....................................................................................... 79
5.9.1
5.9.2
5.10
Description ............................................................................................................... 79
Recurring and Nonrecurring Charges ..................................................................... 80
Blocking Service................................................................................................................... 81
5.10.1 General...................................................................................................................... 81
5.10.2 Regulations ............................................................................................................... 82
5.10.3 Rates and Charges .................................................................................................... 82
5.11
Customized Number Service................................................................................................ 84
5.11.1 General...................................................................................................................... 84
5.11.2 Conditions................................................................................................................. 85
5.11.3 Rates ......................................................................................................................... 85
5.12
Customer Requested Service Suspension ............................................................................ 86
*
Certain “enhanced” services including stand alone voicemail are not regulated by the
MDTE and are included in this tariff for informational purposes only.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 60
SECTION 5 - SUPPLEMENTAL SERVICES
5.1
CUSTOM CALLING SERVICE
5.1.1
General
The features in this section are made available on an individual basis or as part of
multiple feature packages. All features are provided subject to availability; features
may not be available with all classes of service. Transmission levels may not be
sufficient in all cases.
5.1.2
Description of Features
a.
Three Way Calling/Call Hold
The Three Way Calling feature allows a customer to add a third party to an
existing two-way call and form a 3-way call. The call must have been
originated from outside the station group and terminate to a station within
the station group. The Call Hold feature allows a customer to put any inprogress call on hold by flashing the switchhook and dialing a code. This
frees the line to allow the customer to make an outgoing call to another
number. Only one call per line can be on hold at a time. The third party
cannot be added to the original call.
b.
Call Forwarding
Call Forwarding, when activated, redirects attempted terminating calls to
another customer-specific line. The customer may have to activate and
deactivate the forwarding function and specify the desired terminating
telephone number during each activation procedure. Call Forwarding does
not affect call-originating ability.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 61
SECTION 5 - SUPPLEMENTAL SERVICES (cont'd)
5.1
CUSTOM CALLING SERVICE (cont'd)
5.1.2
Description of Features (cont'd)
b.
Call Forwarding (cont'd)
The calling party is billed for the call to the called number. If the forwarded
leg of the call is chargeable, the customer with the Call Forwarding is billed
for the forwarded leg of the call.
Call Forwarding - Busy automatically reroutes an incoming call to a
customer-predesignated number when the called number is busy.
Call Forwarding - Don't Answer automatically reroutes an incoming call to
a customer-predesignated number when the called number does not answer
within the number of rings programmed by the Company.
Call Forwarding - Variable allows the customer to choose to reroute
incoming calls to another specified telephone number. The customer must
activate and deactivate this feature.
c.
Call Waiting/Cancel Call Waiting
Call Waiting provides a tone signal to indicate to a customer already
engaged in a telephone call that a second caller is attempting to dial in. It
will also permit the customer to place the first call on hold, answer the
second call and then alternate between both callers. Cancel Call Waiting
(CCW) allows a Call Waiting (CW) customer to disable CW for the duration
of an outgoing telephone call. CCW is activated (i.e., CW is disabled) by
dialing a special code prior to placing a call, and is automatically deactivated
when the customer disconnects from the call.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 62
SECTION 5 - SUPPLEMENTAL SERVICES (cont'd)
5.1
CUSTOM CALLING SERVICE (cont'd)
5.1.2
Description of Features (cont'd)
d.
Distinctive Ringing
This feature enables a user to determine the source of an incoming call from
a distinctive ring. The user is provided with up to two additional telephone
numbers.
e.
Regular Multiline Hunting
This feature is a line hunting arrangement that provides sequential search of
available numbers within a multiline group.
f.
Speed Calling
This feature allows a user to dial selected numbers using one or two digits.
Up to eight numbers (single digit, or thirty numbers with two digits) can be
selected.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 63
SECTION 5 - SUPPLEMENTAL SERVICES (cont'd)
5.1
CUSTOM CALLING SERVICE (cont'd)
5.1.3
Rates and Charges
1.
Monthly Rates
Rates for this service are located in Section 6, Residential Network Switched
Service, and Section 7, Business Network Switched Service.
2.
Connection Charges
Connection charges may apply when a customer requests connection to one
or more custom calling features. Orders requested for the same customer
account made at the same time for the same premises will be considered one
request. These charges may not apply if the features are ordered at the same
time as other work for the same customer account at the same premises.
Rates are contained in Section 13 of this tariff.
3.
Trial Period
The Company may elect to offer a free or reduced rate trial of any new
custom calling feature(s) to prospective customers within 90 days of the
establishment of the new feature. See 5.4, Service and Promotional Trials,
below.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 64
SECTION 5 - SUPPLEMENTAL SERVICES (cont'd)
5.2
CLASS SERVICES
5.2.1
General
The features in this section are made available on an individual basis or as part of
multiple feature packages. All features are provided subject to availability; features
may not be available with all CLASS services. Transmission levels may not be
sufficient in all cases.
5.2.2
Description of Features
a.
Call ID
The Call ID feature allows a customer to see a caller's name and number
previewed on a display screen before the call is answered allowing a
customer to prioritize and or screen incoming calls. Call ID records the
name, number, date and time of each incoming call - including calls that
aren't answered by the customer. Call ID service requires the use of
specialized CPE not provided by the company. It is the responsibility of the
customer to provide the necessary CPE.
b.
Automatic Redial
The Automatic Redial feature allows a customer to automatically redial the
last number dialed. The customer activating a code accomplishes this. The
network periodically tests the busy/free status of the called line for up to 30
minutes until both lines are found free and then redials the call for the
customer.
The Automatic Redial feature also allows customers, having reached a busy
number, to dial a code before hanging up. Automatic Redial feature then
continues to try the busy number for up to 30 minutes until it becomes free.
Once the busy line is free the call is automatically redialed and the customer
is notified of the connected call via a distinctive ring.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 65
SECTION 5 - SUPPLEMENTAL SERVICES (cont'd)
5.2
CLASS SERVICES (cont'd)
5.2.2
Description of Features (cont'd)
b.
Automatic Redial (cont'd)
The following types of calls cannot be Automatically Redialed:
-
c.
Calls to 800 Service numbers
Calls to 900 Service numbers
Calls preceded by an interexchange carrier access code
International Direct Distance Dialed calls
Calls to Directory Assistance
Calls to 911
Automatic Recall
The Automatic Recall stores the number of the most recent incoming call
(including unanswered incoming calls) to a customer's number. This allows
a customer to dial back any missed or unanswered telephone calls.
d.
Customer Originated Trace
Customer Originated Trace allows customers to key in a code that alerts the
network to trace the last call received. The traced telephone number is
automatically sent to the company for storage for a limited amount of time
and is retrievable by legally constituted authorities upon proper request by
them. By contacting the company the customer can use this application to
combat nuisance calls.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 66
SECTION 5 - SUPPLEMENTAL SERVICES (cont'd)
5.2
CLASS SERVICES (cont'd)
5.2.3
Rates and Charges
1.
Monthly Rates
Rates for this service are located in Section 6, Residential Network Switched
Service, and Section 7, Business Network Switched Service.
2.
Connection Charges
Connection charges may apply when a customer requests connection to one
or more features. Orders requested for the same customer account made at
the same time for the same premises will be considered one request. These
charges may not apply if the features are ordered at the same time as other
work for the same customer account at the same premises.
Rates are contained in Section 13 of this tariff.
3.
Trial Period
The Company may elect to offer a free or reduced rate trial of any new
CLASS feature(s) to prospective customers within 90 days of the
establishment of the new feature. See 5.4, Service and Promotional Trials,
below.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 67
SECTION 5 - SUPPLEMENTAL SERVICES (cont'd)
5.3
CENTREX SERVICE FEATURES
5.3.1
General
The features in this section are made available on an individual basis or as part of
multiple feature packages. All features are provided subject to availability; features
may not be available with all classes of service. Transmission levels may not be
sufficient in all cases.
5.3.2
Description of Features
a.
Camp On
This feature allows the switch to observe that a wanted line is busy, wait
until it is free, then automatically and immediately connect the calling line
that has been waiting.
b.
Call Pickup
This feature allows a user to answer any call within an associated preset
pickup group. If more than one line in the pickup group has an unanswered
incoming call, the call to be answered is selected by the switching system.
Call Pickup answers a call that has been directed to another station within
the same preset Call Pickup group.
c.
Call Transfer - All Calls
Call Transfer allows a station user to transfer an established call to another
station. The station from which the call is transferred will be assessed any
long distance charges incurred as a result of the transfer.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 68
SECTION 5 - SUPPLEMENTAL SERVICES (cont'd)
5.3
CENTREX SERVICE FEATURES (cont'd)
5.3.2
Description of Features (cont'd)
d.
Directed Call Pickup with Barge-In
This feature answers calls directed to a specific line from any other
telephone line in the user group.
e.
Directed Call Pickup without Barge-In
e.
This feature is identical to the Directed Call Pickup with Barge-In except, if
the line being picked up has already been answered, the party dialing the
pickup code is routed to reorder (i.e., fast busy) rather than permitted to
barge in on the established connection and create a three-way call.
Circular Hunting
This feature (similar to regular hunting) is a line hunting arrangement that
allows all lines in a multi-line hunt group (MLHG) to be tested for busy,
regardless of the point of entry into the group. When a call is to a line in a
MLHG, a regular hunt is performed starting at the station associated with the
dialed number. It continues to the last station in the MLHG, then proceeds
to the first station in the group and continues to hunt sequentially through the
remaining lines in the group. Busy tone is returned if the original called
station is reached without finding a station that is idle.
f.
Series Completion
This feature is a form of hunting similar to the multiline hunt group hunting
and the Call Forwarding Busy Line feature. It allows calls to be made to a
busy directory number to be routed to another specified directory number.
The series completion hunt begins with the originally dialed member of the
series completion group, and searches for an idle directory number from the
list of directory numbers.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 69
SECTION 5 - SUPPLEMENTAL SERVICES (cont'd)
5.3
CENTREX SERVICE FEATURES (cont'd)
5.3.2
Description of Features (cont'd)
g.
Account Codes
This feature adds an account number (code) to an Automatic Message
Accounting (AMA) and/or Message Detail Recording (MDR) record for
assigning customer charges. The Company will define the number of digits
in a customer’s account code group.
h.
Terminal Group and Station Restriction
This feature defines a station's network access capability either individually
within a Centrex group or for the group as a whole. It defines the Centrex
group and what level of access a station will have; i.e., intra-group only, toll
restriction, etc.
i.
Uniform Call Distribution
This feature is a hunting arrangement that assigns incoming calls uniformly
among the stations in the group.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 70
SECTION 5 - SUPPLEMENTAL SERVICES (cont'd)
5.3
CENTREX SERVICE FEATURES (cont'd)
5.3.3
Rates and Charges
1.
Monthly Rates
Rates for this service are located in Section 6, Residential Network Switched
Service, and Section 7, Business Network Switched Service.
Rates are contained in Section 13 of this tariff.
2.
Connection Charges
Connection charges may apply when a customer requests connection to one
or more features. Orders requested for the same customer account made at
the same time for the same premises will be considered one request. These
charges may not apply if the features are ordered at the same time as other
work for the same customer account at the same premises.
Rates are contained in Section 13 of this tariff.
3.
Trial Period
The Company may elect to offer a free or reduced rate trial of any new
Centrex feature(s) to prospective customers within 90 days of the
establishment of the new feature. See 5.4, Service and Promotional Trials,
below.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 71
SECTION 5 - SUPPLEMENTAL SERVICES (cont'd)
5.4
SERVICE AND PROMOTIONAL TRIALS
5.4.1
General
The Company may establish temporary promotional programs wherein it may
waive or reduce nonrecurring or recurring charges, to introduce a present or
potential customer to a service not previously subscribed to by the customer.
5.4.2
Regulations
a.
Appropriate notification of the Trial will be made to all eligible customers
and will be filed with the Commission. Appropriate notification may
include direct mail, bill inserts, broadcast or print media, direct contact or
other comparable means of notification.
b.
During a Service Trial, the service(s) is provided automatically to all eligible
customers, except those customers who choose not to participate.
Customers will be offered the opportunity to decline the trial service both in
advance and during the trial. A customer can request that the designated
service be removed at any time during the trial and not be billed a recurring
charge for the period that the feature was in place. At the end of the trial,
customers that do not contact the Company to indicate they wish to retain
the service will be disconnected from the service at no charge.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 72
SECTION 5 - SUPPLEMENTAL SERVICES (cont'd)
5.4
SERVICE AND PROMOTIONAL TRIALS (cont'd)
5.4.2
Regulations (cont'd)
c.
During a Promotional Trial, the service is provided to all eligible customers
who ask to participate. Customers will be notified in advance of the
opportunity to receive the service in the trial for free. A customer can
request that the service be removed at any time during the trial and not be
billed a recurring charge for the period that the service was in place. At the
end of the trial, customers that do not contact the Company will be
disconnected from the service.
d.
Customers can subscribe to any service listed as part of a Promotional Trial
and not be billed the normal Connection Charge. The offering of this trial
period option is limited in that a service may be tried only once per
customer, per premises.
e.
The Company retains the right to limit the size and scope of a Promotional
Trial.
f.
Promotions will not exceed one-year’s duration.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 73
SECTION 5 - SUPPLEMENTAL SERVICES (cont'd)
5.5
BUSY VERIFICATION AND INTERRUPT SERVICE
5.5.1
General
Upon request of a calling party, the Company will verify a busy condition on a
called line. An operator will determine if the line is clear or in use and report to the
calling party. In addition, the operator will intercept an existing call on the called
line if the calling party indicates an emergency and requests interruption.
5.5.2
Rate Application
a.
A Verification Charge will apply when:
1. The operator verifies that the line is busy with a call in progress, or
2. The operator verifies that the line is available for incoming calls.
5.5.3
b.
Both a Verification Charge and an Interrupt Charge will apply when the
operator verifies that a called number is busy with a call in progress and the
customer requests interruption. The operator will interrupt the call advising
the called party of the name of the calling party and the called party will
determine whether to accept the interrupt call. Charges will apply whether
or not the called party accepts the interruption.
c.
No charge will apply when the calling party advises that the call is from an
official public emergency agency.
Rates
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 74
SECTION 5 - SUPPLEMENTAL SERVICES (cont'd)
5.6
TRAP CIRCUIT SERVICE
5.6.1
General
Trap Circuit Service is designed to allow the customer to control the release of an
incoming call so that in situations involving emergency or nuisance calls, calls may
be held and traced.
5.6.2
Regulations
a.
This service is provided when there is a continuing requirement for the
identification of the calling party in cases involving nuisance calls or
emergency situations or other situations involving law enforcement or public
safety.
b.
The customer shall be required to sign a written request for this service. By
signing the request the customer shall release the Company from any
liability, and the customer agrees to indemnify and hold the Company
harmless from any liability it may incur in providing this service. The
Company may require the recommendation of an appropriate law
enforcement agency prior to providing this service. Any information
obtained by the Company in the tracing of a call will be provided only to the
law enforcement agency designated. The only exception to this will be
emergency situations such as fire, serious illness or other similar situations,
in which case the appropriate agency will be notified.
c.
The equipment required to provide this service cannot be operated in all
central offices. The service is restricted to locations where facilities permit.
d.
The Company makes no guarantee concerning the tracing and identification
of any call when the service is provided. The Company will furnish the
service only on the express condition that no liability shall attach to it for
any reason arising out of the provision of the service.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 75
SECTION 5 - SUPPLEMENTAL SERVICES (cont'd)
5.6
TRAP CIRCUIT SERVICE (cont’d)
5.6.3
Rates
Rates are contained in Section 13 of this tariff.
5.7
DIRECTORY ASSISTANCE SERVICE
5.7.1
General
a.
The Company furnishes directory assistance service to aid customers in
determining telephone numbers.
b.
Rates apply to calls originated in Massachusetts that are placed to
appropriate telephone numbers associated with the provision of directory
assistance service for Massachusetts. Certain calls as described in Section
5.7.3 are exempt from the applicable rates.
c.
No more than two telephone numbers may be requested per call to
directory assistance service.
d.
A call to directory assistance is considered completed whether or not the
numbers requested are available from directory assistance records, or the
information requested is normally provided by directory assistance.
e.
Directory assistance service for Massachusetts listings located outside a
customer's LATA is not available from the following services.
1.
2.
3.
4.
5.
Dormitory Communications service (DCS) Lines
Toll denied or restricted lines
Hotel/motel and hospital toll access trunk lines that are routed to
special operator equipped locations
Public Access Smart-Pay Lines (PASL)
Public Access Lines (PAL)
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 76
SECTION 5 - SUPPLEMENTAL SERVICES (cont'd)
5.7
DIRECTORY ASSISTANCE SERVICE (Cont’d)
5.7.1
General (cont’d)
f.
5.7.2
Directory assistance service for Massachusetts listings located outside a
customer's LATA is available only on a direct dialed basis and may not be
alternately billed.
Call Allowance
a.
In order to accommodate situations such as directory inaccessibility,
numbers not found in the directory, etc., an allowance consisting of a
number of calls (which may be either directly dialed or operator dialed) to
directory assistance service is provided as follows.
1.
Ten calls for each residence exchange line, business main
telephone exchange service line, business PBX trunk line, DCS
line, or Student Centrex main station line per billing period.
2.
The call allowance for Centrex main station lines is ten calls per
equivalent number of PBX trunks. The number of equivalent PBX
trunks for each Centrex system is determined in accordance with
its PBX Equivalency (e.g., a Centrex system consisting of 114
Centrex main station lines, the equivalent number of PBX trunks is
17 and the call allowance is 170 per billing period).
3.
The call allowance for residence PBX main station lines is ten
calls per billing period. The number of residence PBX main station
lines to which the allowance applies is determined in accordance
with its PBX Equivalency. Where a range in the number of main
station lines is indicated, the midpoint in the range for the
corresponding PBX trunk configuration applies, (e.g., for eight
trunks the number of main station lines is 22 to 28 and the number
to which the allowance applies is 25 for a total call allowance of
250 per billing period).
Issued: February 9, 2004
Effective: March 11, 2004
Issued by:
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 77
SECTION 5 - SUPPLEMENTAL SERVICES (cont'd)
5.7
DIRECTORY ASSISTANCE SERVICE (Continued)
5.7.2
Call Allowance (continued)
b.
5.7.3
If a customer has two or more main telephone exchange service lines,
Centrex station lines, or PBX trunk lines terminating at the same premises,
connected to the same central office, in the same billing period and billed
to the same number, the total allowance is applied to the total usage for
the lines or trunks involved.
Exemptions
a.
Directly dialed calls to directory assistance are exempt from directory
assistance rates and regulations when placed from the following locations.
1.
b.
c.
d.
e.
A residential main telephone exchange line, which is in the name
of an elderly person aged 65 years or older, or single line
registered business or residence main telephone exchange line of a
handicapped user. A business or residence main telephone
exchange line may be registered for exemption with the Company
in those instances where one of the users of the line is considered
to be legally blind, or visually or physically handicapped as
defined by The Federal Register, Volume 35 No. 126.
2.
Handicapped users on multi-line systems will obtain personal
exemptions and may reach directory assistance without a charge
through the use of an exempt Calling Card.
All directory assistance calls originated from exchange lines of the
Commonwealth and its political subdivisions are exempt.
Calls to directory assistance service requesting nondirectory listed or
nonpublished service telephone numbers are exempt.
Where a user's handicap prevents the dialing of a telephone in a
conventional manner or permits only the dialing of "0", those calls placed
from the registered line and not directly dialed will also be exempt.
PSAL or PAL.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 78
SECTION 5 - SUPPLEMENTAL SERVICES (cont'd)
5.7
DIRECTORY ASSISTANCE SERVICE (Continued)
5.7.4
Application of Rates and Charges
Directory assistance calls, in excess of the call allowance, requesting a
combination of Massachusetts listings within and outside a customer's LATA
incur the higher rate.
Rates are contained in Section 13 of this tariff.
5.8
LOCAL OPERATOR SERVICE
Local calls may be completed or billed with the live or mechanical assistance by the
Company's operator center. Calls may be billed collect to the called party, to an authorized
3rd party number, to the originating line, or to a valid authorized calling card. Local calls
may be placed on a station-to-station basis or to a specified party (see Person to Person), or
designated alternate. Usage charges for local operator assisted calls are those usage
charges that would normally apply to the calling party's service. Where no local charge
applies (flat rate service), the usage charge is $0.00. In addition to usage charges, an
operator assistance charge applies to each call:
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 79
SECTION 5 - SUPPLEMENTAL SERVICES (cont'd)
5.9
STAND ALONE VOICE MAIL SERVICE *
5.9.1
Description
Stand Alone Voice Mail Service is offered to a customer when a physical Service
Line is not necessary. The customer must access Voice Mail through the use of
other network access service provided by the Company or other
telecommunications common carriers. Such access, including applicable local
usage and toll charges, is the responsibility of the Voice Mail Service customer.
Voice mail that is offered in conjunction with line-based service is offered pursuant
to the terms specified in the applicable section of this tariff pertaining to the
associated line-based service.
*
Certain “enhanced” services including stand alone voicemail are not regulated by the
MDTE and are included in this tariff for informational purposes only.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 80
SECTION 5 - SUPPLEMENTAL SERVICES (cont'd)
5.9
STAND ALONE VOICE MAIL SERVICE (Not available at this time) (cont’d)
5.9.2
Recurring and Nonrecurring Charges
In addition to the nonrecurring charges listed below, service order charges apply
per main billing account as described in Section 3 of this tariff. Service is offered
on a month-to-month basis or the customer may choose to commit to a minimum
service term of twelve months. A twelve-month service term is billed in advance.
Service will automatically renew at the end of each twelve-month term. Renewal
charges will be billed in the eleventh month of the term. Twelve-month service
will be automatically converted to month-to-month service if the recurring charge is
not paid by the end of the first full month of the new service term. Service may be
canceled at any time prior to the first month of the new service term.
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 81
SECTION 5 - SUPPLEMENTAL SERVICES (cont'd)
5.10
BLOCKING SERVICE
5.10.1 General
Blocking service is a feature that permits customers to restrict access from their
telephone line to various discretionary services. The following blocking options
are available to residential and business customers:
a.
900, 700 Blocking - allows the subscriber to block all calls beginning with
the 900 and 700 prefixes (i.e. 900-XXX-XXXX) from being placed.
b.
900, 700, 333 (Rochester LATA, only), 396, 540, 550, 551 (Syracuse
LATA, only), 770 (NY Metro LATA, only), 910, 920, 970, 971, 974 & 976
Blocking - allows the subscriber to block all calls beginning with the above
prefixes from being placed.
c.
Third Number Billed and Collect Call Restriction - provides the subscriber
with a method of denying all third number billed and collect calls to a
specific telephone number provided the transmitting operator checks their
validation data base.
d.
Toll Restriction (1+ and 0+ Blocking) - provides the subscriber with local
dialing capabilities but blocks any customer-dialed call that has a long
distance charge associated with it.
Toll Restriction will not block the following types of calls: 911
(Emergency), 1 + 800 (Toll Free), and operator assisted toll calls.
e.
Toll Restriction Plus - provides subscribers with Toll Restriction, as
described in 1.d. of this Section, and blocking of 411 calls.
f.
Direct Inward Dialing Blocking (Third Party and Collect Call) - provides
business customers who subscribe to DID service to have Third Party and
Collect Call Blocking on the number ranges provided by the Company.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 82
SECTION 5 - SUPPLEMENTAL SERVICES (cont'd)
5.10
BLOCKING SERVICE (cont’d)
5.10.2 Regulations
1.
The Company will not be liable for any charge incurred when any long
distance carrier or alternative operator service provider accepts third number
billed or collect calls.
2.
Blocking Service is available where equipment and facilities permit.
5.10.3 Rates and Charges
1.
Recurring and Nonrecurring Charges
Rates are contained in Section 13 of this tariff.
The nonrecurring charge for initial request of one and two-line business
customers is waived for 90 days from the customer's service establishment
date.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 83
SECTION 5 - SUPPLEMENTAL SERVICES (cont'd)
5.10
BLOCKING SERVICE, (cont'd)
5.10.3 Rates and Charges (cont'd)
1.
Recurring and Nonrecurring Charges (cont'd)
2.
Pricing for Blocking Service for a business customer with more than 200
lines will be based on the costs incurred by Company to provide the service.
3.
Connection charges apply as specified in Section 3 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 84
SECTION 5 - SUPPLEMENTAL SERVICES (cont'd)
5.11
CUSTOMIZED NUMBER SERVICE
5.11.1 General
a.
Customized Number Service allows a customer to order a specified
telephone number rather than the next available number.
b.
Customized Number Service is furnished subject to the availability of
facilities and requested telephone numbers.
c.
The Company will not be responsible for the manner in which the customer
uses Customized Numbers for marketing purposes.
d.
When a new customer assumes an existing service that includes Customized
Number Service, the new customer may keep the Customized Number, at
the tariffed rate, with the written consent of the Company and the former
customer.
e.
The Company reserves and retains the right:
1. To reject any request for specialized telephone numbers and to refuse
requests for specialized telephone numbers;
2. Of custody and administration of all telephone numbers, and to prohibit
the assignment of the use of a telephone number by or from any
customer to another, except as otherwise provided in this Tariff;
3. To assign or withdraw and reassign telephone numbers in any exchange
area as it deems necessary or appropriate in the conduct of its business.
4. The limitation of liability provisions of this tariff in Section 2.1.1 are
applicable to Customized Number Service.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 85
SECTION 5 - SUPPLEMENTAL SERVICES (cont'd)
5.11
CUSTOMIZED NUMBER SERVICE (cont'd)
5.11.2 Conditions
a.
Charges for Customized Number Service apply when a customer:
1. Requests a telephone number other than the next available number from
the assignment control list, and such requested number is placed into
service within six months of the date of the request.
2. Requests a number change from the customer's present number to a
Customized Number.
b.
The Company shall not be liable to any customer for direct, indirect or
consequential damages caused by a failure of service, change of number, or
assignment of a requested number to another customer whether prior to or
after the establishment of service. In no case shall the Company be liable to
any person, firm or corporation for an amount greater than such person, firm
or corporation has actually paid to the Company for Customized Number
Service.
5.11.3 Rates
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 5
Original Page No. 86
SECTION 5 - SUPPLEMENTAL SERVICES (cont'd)
5.12
CUSTOMER REQUESTED SERVICE SUSPENSIONS
5.12.1 At the request of the customer the Company will suspend incoming and outgoing
service on the customer's access line for a period of time not to exceed one year.
The equipment is left in place and directory listings are continued during the
suspension period without change. At the customer's request the Company will
provide the customer with an intercept recording referring callers to another
number.
5.12.2 The Company will assess a lower monthly rate for Customer Requested Service
Suspension as noted below. However, any mileage charges, monthly cable charges
or monthly construction charges are still due, without reduction during the period of
suspension.
Period of Suspension
Charge
- First Month or Partial Month
Regular Monthly Rate (no reduction)
- Each Additional Month
(up to the one year limit)
1/2 Regular Monthly Rate
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 6
First Revised Page No. 87
Replaces Original Page No. 87
CONTENTS
Section 6 - RESIDENTIAL NETWORK SWITCHED SERVICES
Page
6.1
General .................................................................................................................................... 88
6.2
Service Descriptions and Rates .............................................................................................. 89
6.2.1
6.2.2
6.2.3
Metered Rate Service ............................................................................................... 91
Message Rate Service ................................................................................................ 93
Key Residential Line Service..................................................................................... 96
(N)
6.3
Additional Service Fees...................................................................................................... 100
6.3.1 Incumbent Telco Surcharge................................................................................... 100
(N)
Issued: IDATE
Issued by:
Effective: EDATE
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 6
Original Page No. 88
Section 6 - RESIDENTIAL NETWORK SWITCHED SERVICES
6.1
GENERAL
Residential Network Switched Service provides a residential customer with a connection to
the Company's switching network that enables the customer to:
a)
place and receive calls from other stations on the public switched telephone
network;
b)
access the Company's local calling service;
c)
access the Company's operators and business office for service related assistance;
access toll-free telecommunications services such as 800 NPA; and access 911
service for emergency calling; and
d)
access the service of providers of interexchange service. A customer may
presubscribe to such provider's service to originate calls on a direct dialed basis or
to receive 800 service from such provider, or may access a provider on an ad hoc
basis by dialing the provider's Carrier Identification Code (10XXX).
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 6
Original Page No. 89
Section 6 - RESIDENTIAL NETWORK SWITCHED SERVICES (cont'd)
6.2
SERVICE DESCRIPTIONS AND RATES
The following Residential Network Switched Service Options are offered:
Metered Rate Service
Residential Message Rate Service
Key Residential Line Service
All Residential Network Switched Service may be connected to customer-provided
terminal equipment such as station sets or facsimile machines. Service may be arranged
for two-way calling, inward calling only or outward calling only. Optional Voice Mail
Service * is available.
The following Custom Calling Service features are offered to Residential Network
Switched Service Subscribers:
Three Way Calling
Call Forward Busy
Call Forward Don't Answer
Call Forward Variable
Call Hold
Call Waiting
Cancel Call Waiting
Distinctive Ringing
Regular Multiline Hunting
Speed Calling
*
Certain “enhanced” services including voicemail are not regulated by the MDTE and
are included in this tariff for informational purposes only.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 6
Original Page No. 90
Section 6 - RESIDENTIAL NETWORK SWITCHED SERVICES (cont'd)
6.2
SERVICE DESCRIPTIONS AND RATES (cont’d)
The following CLASS features are offered to Residential Network Switched Service
Subscribers:
Call ID
Automatic Redial
Automatic Call Back
Automatic Recall
Customer Originated Trace
Charges for Residential Network Switched Service include a nonrecurring service
connection charge and a monthly recurring charge for each line. Monthly recurring charges
apply to optional voice mail and service features. Message charges apply to Message
Rated Service, in addition to other rate elements described above.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 6
Original Page No. 91
Section 6 - RESIDENTIAL NETWORK SWITCHED SERVICES (cont'd)
6.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
6.2.1
Metered Rate Service
1.
Description
Metered Rate Service provides the customer with a single, analog, voicegrade telephonic communications channel that can be used to place or
receive one call at a time. Service to points within the local calling area is
included in the charge for Metered Rate Service and includes 2400 minutes
of use per month. Local calling areas are as specified in Section 10.
Each Metered Rate Service line corresponds to a single, analog, voice-grade
channel that can be used to place or receive one call at a time. Metered Rate
Service lines are provided for connection to a single, customer-provided
station set or facsimile machine.
Each Metered Rate Service Line has the following characteristics:
Terminal Interface:
2-wire
Signaling Type:
Loop Start
Pulse Type:
Dual Tone Multi-Frequency (DTMF)
Directionality:
Two-way, In-Only, or Out-Only, as specified
by the customer.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 6
Original Page No. 92
Section 6 - RESIDENTIAL NETWORK SWITCHED SERVICES (cont'd)
6.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
6.2.1
Metered Rate Service (cont'd)
2.
Recurring and Nonrecurring Charges
In addition to the nonrecurring charges listed below, service order charges
apply as described in Section 3 of this tariff.
Rates are contained in Section 13 of this tariff
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 6
Original Page No. 93
Section 6 - RESIDENTIAL NETWORK SWITCHED SERVICES (cont'd)
6.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
6.2.2
Message Rate Service
Message Rate Service provides the customer with a single, analog, voice-grade
telephonic communications channel that can be used to place or receive one call at
a time. Calls to points within the local exchange area are charged on the basis of
the number of completed calls during the billing period. Local calling areas are as
specified in Section 10.
1.
Description
Each Message Rate Service Line corresponds to a single, analog, voicegrade channel that can be used to place or receive one call at a time.
Message Rate Service lines are provided for connection to a single,
customer-provided station set or facsimile machine.
Each Measured Rate Port has the following characteristics:
Terminal Interface:
2-wire
Signaling Type:
Loop Start
Pulse Type:
Dual Tone Multi-Frequency (DTMF)
Directionality:
Two-way, In-Only, or Out-Only, as specified
by the customer.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 6
Original Page No. 94
Section 6 - RESIDENTIAL NETWORK SWITCHED SERVICES (cont'd)
6.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
6.2.2
Message Rate Service (cont'd)
2.
Recurring and Nonrecurring Charges
In addition to the nonrecurring charges listed below, service order charges
apply as described in Section 3 of this tariff.
Charges for each Message Rate Service line include a monthly recurring
Base Service Charge and usage charges for completed calls originated from
the customer's line based on the total number of calls during the billing
period.
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 6
Original Page No. 95
Section 6 - RESIDENTIAL NETWORK SWITCHED SERVICES (cont'd)
6.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
6.2.2
Message Rate Service (cont'd)
3.
Message Usage Charges
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 6
Original Page No. 96
Section 6 - RESIDENTIAL NETWORK SWITCHED SERVICES (cont'd)
6.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
6.2.3
Key Residential Line Service
1.
General
Key Residential Line Service provides the customer with a single, analog,
voice-grade telephonic communications channel that can be used to place or
receive one call at a time. The Key Residential Line is available as a flat
rate or message rated service. Key Residential Line Service is provided for
connection of customer-provided key system terminal equipment. All key
system lines will be equipped with touchtone and multiline hunt.
Each Key Residential Line has the following characteristics:
Terminal Interface:
2-wire
Signaling Type:
Loop start
Pulse Type:
Dual-tone Multifrequency (DTMF)
Directionality:
Two-Way, In-Only or Out-Only, as
specified by the customer
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 6
Original Page No. 97
Section 6 - RESIDENTIAL NETWORK SWITCHED SERVICES (cont'd)
6.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
6.2.3
Key Residential Line Service (cont'd)
2.
Flat Rate Key Residential Line Service
1.
Description
Service to points within the local calling area is included in the
charge for Flat Rate Service. Local calling areas are as specified
below.
2.
Recurring and Nonrecurring Charges
In addition to the nonrecurring charges listed below, service order
charges apply as described in Section 3 of this tariff.
Rates are contained in Section 13 of this tariff
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 6
Original Page No. 98
Section 6 - RESIDENTIAL NETWORK SWITCHED SERVICES (cont'd)
6.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
6.2.3
Key Residential Line Service (cont'd)
2.
Flat Rate Key Residential Line Service (cont'd)
2.
Recurring and Nonrecurring Charges (cont'd)
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 6
Original Page No. 99
Section 6 - RESIDENTIAL NETWORK SWITCHED SERVICES (cont'd)
6.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
6.2.3
Key Residential Line Service (cont'd)
3.
Message Rate Key Residential Line Service
1.
Description
Calls to points within the local exchange area are charged on the basis
of the number of completed calls originating from the customer's
service in addition to a base monthly charge. Local calling areas are
as specified in Section 10.
2.
Recurring and Nonrecurring Charges
In addition to the nonrecurring charges listed below, service order
charges apply as described in Section 3 of this tariff. Charges for each
Message Rate Service line include a monthly recurring Base Service
Charge and usage charges for completed calls originated from the
customer's line based on the total number of calls during the billing
period.
Rates are contained in Section 13 of this tariff.
3.
Message Usage Charges
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 6
First Revised Page No. 100
Replaces Original Page No. 100
Section 6 - RESIDENTIAL NETWORK SWITCHED SERVICES (cont'd)
6.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
6.2.4
Flat-Rate Bundled Pricing Plan
Nonrecurring Connection Charge:
$48.00
Monthly Recurring Charges:
-
Each Service Line
$39.95
(N)
6.3
ADDITIONAL SERVICE FEES
6.3.1
Incumbent Telco Surcharge
The Company will assess a surcharge on all local exchange services provisioned
through an unbundled network element platform (“UNEP”) basis. The surcharge
applies to all local exchange service rates provided for in this tariff.
Charges will be rounded to the nearest whole penny.
Rates are contained in Section 13 of this tariff.
(N)
Issued: IDATE
Issued by:
Effective: EDATE
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
First Revised Page No. 101
Replaces Original Page No. 101
CONTENTS
Section 7 - BUSINESS NETWORK SWITCHED SERVICES
Page
7.1
General .................................................................................................................. 102
7.2
Service Descriptions and Rates ............................................................................. 103
7.2.1
7.2.2
7.2.3
7.2.4
7.2.5
Basic Business Line Service ...................................................................... 104
Business Key System Line Service............................................................ 108
Shared Tenant Service ................................................................................ 111
PBX Trunk Service .................................................................................... 115
Centrex Service .......................................................................................... 123
(N)
7.3
Additional Service Fees ...................................................................................... 131.1
7.3.1 Incumbent Telco Surcharge .................................................................... 131.1
(N)
Issued: IDATE
Issued by:
Effective: EDATE
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 102
Section 7 - BUSINESS NETWORK SWITCHED SERVICES
7.1
GENERAL
Business Network Switched Service provide a business customer with a connection to the
Company's switching network which enables the customer to:
a)
receive calls from other stations on the public switched telephone network;
b)
access the Company's local calling service;
c)
access the Company's operators and business office for service related
assistance; access toll-free telecommunications service such as 800 NPA;
and access 911 service for emergency calling; and
d)
access the service of providers of interexchange service. A customer may
presubscribe to such provider's service to originate calls on a direct dialed
basis or to receive 800 service from such provider, or may access a provider
on an ad hoc basis by dialing the provider's Carrier Identification Code
(10XXX).
Business Network Switched Service is provided via one or more channels terminated at the
customer's premises. Each Business Network Switched Service channel corresponds to one
or more analog, voice-grade telephonic communications channels that can be used to place
or receive one call at a time.
Connection charges as described in Section 2 apply to all service on a one-time basis unless
waived pursuant to this Tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 103
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES
The following Business Access Service Options are offered:
Basic Business Line Service
Business Key System Line Service
Shared Tenant Service
PBX Trunks
Centrex Service
Basic Business Line Service, Key System Line Service, Shared Tenant Service and Analog
PBX trunks are offered with flat rate or message rate local service, at the option of the
customer. Digital PBX Trunks are offered on a flat rate basis only.
All Business Network Switched Service may be connected to customer-provided terminal
equipment such as station sets, key systems, PBX systems, or facsimile machines. Service
may be arranged for two-way calling, inward calling only or outward calling only.
Optional Voice Mail Service is available.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 104
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
7.2.1
Basic Business Line Service
1.
General
Basic Business Line Service provides a customer with a one or more analog,
voice-grade telephonic communications channel that can be used to place or
receive one call at a time. Local calling service is available at a flat rate
included in the line price, or on a message usage basis. Basic Business
Lines are provided for connection of customer-provided single-line terminal
equipment such as station sets or facsimile machines.
Each Basic Business Line has the following characteristics:
Terminal Interface:
2-wire
Signaling Type:
Loop start
Pulse Types:
Dual Tone Multifrequency (DTMF)
Directionality:
Two-Way, In-Only, or Out-Only, at
the option of the customer
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 105
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
7.2.1
Basic Business Line Service (cont'd)
2.
Flat Rate Basic Business Line Service (not available)
1.
Description
Service to points within the local calling area is included in the
charge for Flat Rate Service. Local calling areas are as specified in
Section 10.
2.
Recurring and Nonrecurring Charges
In addition to the nonrecurring charges listed below, service order
charges apply as described in Section 3 of this tariff.
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 106
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
7.2.1
Basic Business Line Service (cont'd)
3.
Local Measured Service Rate Basic Business Line Service
1.
Description
Calls to points within the local exchange area are charged on the
basis of the number of completed calls originating from the
customer's service in addition to a base monthly charge. Local
calling areas are as specified in Section 10.
2.
Recurring and Nonrecurring Charges
Charges for each Local Measured Service Rate Service line include
a monthly recurring Base Service Charge and usage charges for
completed calls originated from the customer's line based on the
total number of minutes used during the billing period. In addition
to the nonrecurring charges listed below, service order charges apply
as described in Section 3 of this tariff.
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 107
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
7.2.1
Basic Business Line Service (cont'd)
3.
Local Measured Service Rate Basic Business Line Service (cont'd)
3.
Message Usage Charges
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 108
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
7.2.2
Business Key System Line Service
1.
Description
Business Key System Line Service provides the customer with a single,
analog, voice-grade telephonic communications channel that can be used to
place or receive one call at a time. The Business Key System Line is
available as a message rated service. Business Key System Line Service is
provided for connection of customer-provided key system terminal
equipment. All key system lines will be equipped with touchtone and
multiline hunt.
Calls to points within the local exchange area are charged on the basis of the
number of completed calls originating from the customer's service in
addition to a base monthly charge. Local calling areas are as specified in
Section 10.
Each Business Key System Line has the following characteristics:
Terminal Interface:
2-wire
Signaling Type:
Loop start
Pulse Types:
Dual Tone Multifrequency (DTMF)
Directionality:
Two-Way, In-Only, or Out-Only, at
the option of the customer
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 108
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
7.2.2
Business Key System Line Service (cont'd)
2.
Recurring and Nonrecurring Charges
In addition to the nonrecurring charges listed below, service order charges
apply as described in Section 3 of this tariff.
Charges for each Message Rate Service line include a monthly recurring
Base Service Charge and usage charges for completed calls originated from
the customer's line based on the total number of calls during the billing
period.
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 110
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
7.2.2
Business Key System Line Service (cont'd)
3.
Message Usage Charges
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 111
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
7.2.3
Shared Tenant Service (not available)
1.
General
Shared Tenant Service is a multi-station system furnished in apartment and
townhouse complexes for the use of the residents. The "customer" for
shared tenant service is the owner of an apartment complex or reseller for
shared tenant service. This service enables the customer or locations served
by the customer to originate and receive calls within its system at no
additional charge. The customer is responsible for payment of all charges,
including local and toll charges and all nonrecurring monthly charges.
Each Shared Tenant Service Line has the following characteristics:
Terminal Interface:
2-wire
Signaling Type:
Loop start
Pulse Types:
Dual Tone Multifrequency (DTMF)
Directionality:
Two-Way, In-Only, or Out-Only, at
the option of the customer
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 112
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
7.2.3
Shared Tenant Service (cont'd) (not available)
2.
Flat Rate Shared Tenant Service
1.
Description
Service to points within the local calling area is included in the
charge for Flat Rate Shared Tenant Service. Local calling areas are
as specified in Section 10.
2.
Recurring and Nonrecurring Charges
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 113
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
7.2.3
Shared Tenant Service (cont'd)
3.
Message Rate Shared Tenant Service (not available)
1.
Description
Calls to points within the local exchange area are charged on the
basis of the number of completed calls originating from the
customer's service in addition to a base monthly charge and usage
charges for completed calls originated from the customer's line
based on the total number of calls during the billing period. Local
calling areas are as specified in Section 10.
2.
Recurring and Nonrecurring Charges
In addition to the nonrecurring charges listed below, service order
charges apply as described in Section 3 of this tariff.
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 114
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
7.2.3
Shared Tenant Service (cont'd) (not available)
3.
Message Rate Shared Tenant Service (cont'd) (not available)
3.
Message Usage Charges
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 115
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
7.2.4
PBX Trunk Service (not available)
1.
General
Analog and/or digital PBX trunks are provided for connection of customerprovided PBX terminal equipment. Analog trunks are delivered on a DS0
level and digital trunks are delivered at the DS1 level. All trunks are
equipped with multiline hunting.
DID service allows callers to reach the called party without going through a
PBX attendant. DOD service allows end users to dial outside of a PBX
system without going through the PBX attendant to get access to an outside
line. Digital trunks cannot be two-way trunks, but must be ordered as with
either Direct Inward Dialing (DID) or Direct Outward Dialing (DOD).
For DID configured PBX trunks additional charges apply for Direct Inward
Dial Station numbers.
Each Analog Trunk has the following characteristics:
Terminal Interface:
2-wire or 4-wire, as required for the
provision of service
Signaling Type:
Loop, Ground, E&M I, II, III
Pulse Type:
Dual Tone Multi-Frequency (DTMF)
Directionality:
In-Coming Only (DID), Out-Going
Only (DOD), or Two-Way
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 116
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
7.2.4
PBX Trunk Service (cont'd) (not available)
2.
Flat Rate Analog PBX Trunks (not available)
1.
General
Service to points within the local calling area is included in the
charge for Flat Rate Analog PBX Trunk Service. Local calling areas
are as specified in Section 10.
2.
Recurring and Nonrecurring Charges
In addition to the nonrecurring charges listed below, service order
charges apply as described in Section 3 of this tariff.
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 117
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd) (not available)
7.2.4
PBX Trunk Service (cont'd) (not available)
3.
Message Rate Analog PBX Trunks (cont'd)
1.
Description
Message Rate Analog PBX Trunks provide the customer with a
single, analog, voice grade telephonic communications channel that
can be used to place or receive one call at a time. Local calls on
two-way trunks and DOD trunks are billed on a message rate basis.
DID trunks are arranged for one-way inward calling only.
2.
Recurring and Nonrecurring Charges
In addition to the nonrecurring charges listed below, service order
charges apply as described in Section 3 of this tariff. Charges for
each Message Rate PBX Truck include a monthly recurring Base
Service Charge and usage charges for completed calls originated
from the customer's lines based on the total number of calls during
the billing period. Local calling areas are as specified in Section 10.
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 118
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
7.2.4
PBX Trunk Service (cont'd) (not available)
3.
Message Rate Analog PBX Trunks (cont'd) (not available)
3.
Message Usage Charges
Rates are contained in Section 13 of this tariff.
4.
Analog DID Trunks
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 119
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
7.2.4
PBX Trunk Service (cont'd) (not available)
5.
Digital PBX Trunk Service (not available)
1.
Description
Digital PBX Trunk Service provide a customer with connection to
the Company switch via a DS1 digital fiber optic transmission
facility operating at 1.544 Mbps and time division multiplexed into
24 analog voice grade telephonic communications channels. Digital
PBX Trunks are provided for connection of customer-provided PBX
equipment or trunk capable key systems to the Company switch.
Each Digital PBX Trunk has the following characteristics:
Terminal Interface:
Channel Bank or DSX-1 panel
Signaling Type:
Loop, Ground, E&M I, II, III
Start Dial Indicator:
Immediate Wink, Delay Dial, Dial
Tone
Pulse Type:
Dual Tone Multi-Frequency
Directionality:
In-Coming or Out-Going Only, as
specified by the customer
(DTMF)
Service to points within the local calling area is included in the
charge for Digital PBX Trunk Service. Local calling areas are as
specified in Section 10.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 120
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
7.2.4
PBX Trunk Service (cont'd) (not available)
5.
Digital PBX Trunk Service (cont'd) (not available)
2.
Recurring and Nonrecurring Charges
In addition to the nonrecurring charges listed below, service order
charges apply as described in Section 3 of this tariff. Charges for
each Message Rate Digital PBX Trunk include a monthly recurring
Base Service Charge and usage charges for completed calls
originated from the customer's lines based on the total number of
calls during the billing period.
Where appropriate facilities do not exist, Special Construction
charges will also apply.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 121
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
7.2.4
PBX Trunk Service (cont'd) (not available)
5.
Digital PBX Trunk Service (cont'd) (not available)
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 122
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd) (not available)
7.2.4
PBX Trunk Service (cont'd) (not available)
5.
Digital PBX Trunk Service (cont'd)
3.
Message Usage Charges
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 123
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
7.2.5
Centrex Service (not available)
1.
Description
Centrex Service is a multi-station system offered to the business customer
with 2 or more lines or trunks. It consists of digital switching equipment in
the Company's switches connected to station lines on the customer's
premises. Centrex Service enables the customer to originate and receive
local calls within its system at no additional charge. Service to points
within the local calling area is included in the charge for Centrex Service.
Local calling areas are as specified in Section 10.
Centrex Service is offered on a contracted basis with four terms: 24, 36, 60
and 84 months. Thirty days prior to the expiration of the contract term, the
subscriber may cancel service or renew for a new term commitment. If the
subscriber does not cancel or renew the service, service will continue on a
month-to-month basis at the monthly rate associated with the twenty-four
month term plan.
Each Centrex Station Line has the following characteristics:
Terminal Interface:
2-Wire or 4-Wire as required for the
provision of service
Signaling Type:
Loop Start
Pulse Type:
Dual Tone Multi-Frequency (DTMF)
Directionality:
Two-Way, In-Only or Out-Only
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 124
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd) (not available)
7.2.5
Centrex Service (cont'd) (not available)
2.
Features
The Centrex customer chooses one of three feature packages: Basic,
Enhanced and Premium. Basic Centrex includes all Centrex features except
attendant features and Customer Management System. Enhanced Centrex
includes attendant features. Premium Centrex offers all features, attendant
features and Customer Management system.
The following Centrex features are available to the customer of Centrex
Service at no additional charge:
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 125
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd) (not available)
7.2.5
Centrex Service (cont'd) (not available)
2.
Features (cont’d)
Add-On Hold
Attendant Camp On
Attendant Conference
Attendant Direct
Station Selection
Automatic Call
Distribution
Automatic Route
Selection (ARS)
Call Forward - Busy
Call Forward - No
Answer
Call Pickup
Call Transfer Internal
Call Transfer Outside
Call Waiting
Call Waiting Attendant Lamp
Code Calling
6-Way Conference
Directed Call Pickup
Group Numbering
Basic
X
Premium
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Issued: February 9, 2004
Issued by:
Enhanced
X
X
X
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 126
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd) (not available)
7.2.5
Centrex Service (cont'd) (not available)
2.
Features (cont'd)
Intercom Dialing
Loudspeaker Paging
Manual Control of
ARS
Make Busy
Multiline Hunt
Night Service
Outward Call for
PBX
Power Fail Transfer
Queuing
Single Digit Dialing
Tandem Dialing
Toll Diversion Attendant
Uniform Call
Distribution
Customer
Management System
Speed Calling
Three Way Calling
Basic
X
X
Enhanced
X
X
Premium
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 127
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd) (not available)
7.2.5
Centrex Service (cont'd) (not available)
3.
Recurring and Nonrecurring Charges
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 128
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
7.2.5
Centrex Service (cont'd) (not available)
3.
Recurring and Nonrecurring Charges (cont'd)
2.
Enhanced Centrex (Flat Rate) (not available)
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 129
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
7.2.5
Centrex Service (cont'd) (not available)
3.
Recurring and Nonrecurring Charges (cont'd) (not available)
3.
Premium Centrex (Flat Rate)
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 130
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
7.2.5
Centrex Service (cont'd) (not available)
4.
Direct Inward Dialing
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 131
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
7.2.5
Centrex Service (cont'd) (not available)
3.
Recurring and Nonrecurring Charges (cont'd) (not available)
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 7
Original Page No. 131.1
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
(N)
7.3
ADDITIONAL SERVICE FEES
7.3.1
Incumbent Telco Surcharge
The Company will assess a surcharge on all local exchange services provisioned
through an unbundled network element platform (“UNEP”) basis. The surcharge
applies to all local exchange service rates provided for in this tariff.
Charges will be rounded to the nearest whole penny.
Rates are contained in Section 13 of this tariff.
(N)
Issued: IDATE
Issued by:
Effective: EDATE
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 8
Original Page No. 132
CONTENTS
Section 8 - SPECIAL SERVICES AND PROGRAMS
Page
8.1
Lifeline Telephone Service ............................................................................................... 134
8.1.1.
8.1.2
8.1.3
Lifeline Telephone Service Options..................................................................... 134
Eligibility .............................................................................................................. 135
Charges ................................................................................................................. 137
8.2
Link Up America ................................................................................................................ 138
8.3
Special Equipment For The Hearing or Speech Impaired
Customer
..................................................................................................................... 139
8.4
Discounted Service for The Hearing or Speech
Impaired Customer ............................................................................................................. 140
8.4.1.
8.4.2
8.4.3
8.4.4
General .................................................................................................................. 140
Certification .......................................................................................................... 140
Qualification ......................................................................................................... 140
Billing.................................................................................................................... 140
8.5
Universal Emergency Telephone Number Service ........................................................... 141
8.6
Massachusetts Relay Service ............................................................................................. 142
8.6.1
8.6.2
8.1.2
General .................................................................................................................. 142
Regulations ........................................................................................................... 142
Liability ................................................................................................................. 143
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 8
Original Page No. 133
CONTENTS
Section 8 - SPECIAL SERVICES AND PROGRAMS
8.7
Special Credit Card for Blind and Disabled Persons ......................................................... 144
8.7.1
8.7.2
8.7.3
8.7.4
8.8
Schools and Libraries Discount Program .......................................................................... 147
8.8.1
8.8.2
8.8.3
8.9
General ................................................................................................................... 144
Rates ..................................................................................................................... 144
Qualification .......................................................................................................... 145
Billing Authorization ............................................................................................. 146
General ................................................................................................................... 147
Regulations ............................................................................................................ 148
Discounted Rates for Schools and Libraries ......................................................... 149
Health Care Providers Support Program............................................................................ 150
8.9.1
8.9.2
8.9.3
Attachment
General ................................................................................................................... 150
Regulations ............................................................................................................ 150
Rates and Charges.................................................................................................. 153
..................................................................................................................... 154
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 8
Original Page No. 134
Section 8 - SPECIAL SERVICES AND PROGRAMS
8.1
LIFELINE TELEPHONE SERVICE
8.1.1
Lifeline Telephone Service Options
1.
Flat Rate Lifeline Service
This service provides a full waiver of the $3.50 monthly federal subscriber
line charge plus a reduction of $1.75 in the monthly Service Line rate
(which is offset by a Federal intrastate revenue contribution) for flat rate
Lifeline customers.
2.
Basic Lifeline Service
This service provides a full waiver of the $3.50 monthly federal subscriber
line charge plus a reduction of $1.75 in the monthly Service Line rate
(which is offset by a Federal intrastate revenue contribution) for message
rate Lifeline customers. There is no monthly allowance for local calls.
Primary area and Home Region calls are untimed. Extended area calls
(where available) are timed.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 8
Original Page No. 135
Section 8 - SPECIAL SERVICES AND PROGRAMS (cont'd)
8.1
LIFELINE TELEPHONE SERVICE (cont'd)
8.1.2
Eligibility
This service is restricted to low income residential customers. To qualify for
Lifeline service a customer must be income eligible for benefits from any one of the
following Entitlement Programs administered by the Massachusetts State
Department of Transitional Assistance (DTA):
Aid to Families with Dependent Children (AFDC)
Food Stamps
Home Energy Assistance Program (HEAP)
Home Relief
Medicaid
Supplemental Security Income (SSI)
The applicant must provide proof to the Company that he or she is certified as
income eligible to receive one or more of the above benefits. After initial contact
the customer is sent an application form to be completed by the customer or
authorized representative of the customer, as designated by the Massachusetts DTA
and identified as so authorized on the customer's card for any of the above benefits.
In addition, applicants are eligible for discounted Life Line rates when approved to
receive either a Veterans Disability Pension or a Veterans Surviving Spouse
Pension. Applicants must provide proof to the Company that they are receiving one
of these pensions.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 8
Original Page No. 136
Section 8 - SPECIAL SERVICES AND PROGRAMS (cont'd)
8.1
LIFELINE TELEPHONE SERVICE (cont'd)
8.1.2
Eligibility (cont’d)
Life Line services are effective upon receipt of a completed and signed form or an
application form certified from an entity authorized by the Company. If the form is
not returned, no further action is taken by the Company to establish eligibility. The
Life Line discount is credited as of the service connection date.
An individual's eligibility may be documented by information obtained by the
Company as a result of enrollment programs, including but not limited to
confidential computerized matching programs, conducted by the Company in
conjunction with the Massachusetts DTA and/or the Massachusetts City
Community Development Agency (CDA).
The Company, in coordination with appropriate agencies, will periodically verify
each Lifeline customer's eligibility. If a customer is identified as being ineligible,
the customer will be notified that unless the information is shown to be in error, the
Lifeline discount will be discontinued. The customer will be billed for discounts
received for any period in which he or she is proven to be ineligible for the service.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 8
Original Page No. 137
Section 8 - SPECIAL SERVICES AND PROGRAMS (cont'd)
8.1
LIFELINE TELEPHONE SERVICE (cont'd)
8.1.3
Charges
A qualified customer may choose one of the Lifeline services as described above.
For connection of new service, service connection charges apply unless the
customer qualifies for connection assistance under the Link Up America plan as
outlined in 8.2, following.
Service connection charges do not apply to change existing service from:
a. Message Rate Service to Basic Lifeline Service;
b. Basic Lifeline Service to Message Rate Service.
a. Flat Rate Service to Flat Rate Lifeline service;
b. Flat Rate Lifeline Service to Flat Rate Service.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 8
Original Page No. 138
Section 8 - SPECIAL SERVICES AND PROGRAMS (cont'd)
8.2
LINK UP AMERICA
The Link Up America program is a connection assistance plan that provides for the
reduction of one-half of the charges associated with connection of telephone service, up to
$30.00, subject to the following eligibility criteria:
a.
The applicant must meet the requirements for qualification for Lifeline
Telephone Service stipulated in 8.1.2, above;
b.
The assistance can only apply for a single telephone line at the principal
place of residence of the applicant;
c.
The applicant must not be a dependent for federal income tax purposes,
unless he or she is more than 60 years old.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 8
Original Page No. 139
Section 8 - SPECIAL SERVICES AND PROGRAMS (cont'd)
8.3
SPECIAL EQUIPMENT FOR THE HEARING OR SPEECH IMPAIRED CUSTOMER
8.3.1
As required by Chapter 166 §15E of Massachusetts General Law, the Company will
provide, upon request, specialized telecommunications equipment for a customer
certified as hearing or speech impaired.
8.3.2
A customer can be certified as hearing or speech impaired by a licensed physician,
otolaryngologist, speech-language pathologist, audiologist or an authorized
representative of a social agency that conducts programs for persons with hearing or
speech impairments in cooperation with an official agency of the Commonwealth of
Massachusetts.
8.3.3
The Company will make every reasonable effort to locate and obtain equipment for
a certified customer.
8.3.4
The customer may purchase equipment at a price not to exceed the actual purchase
price (including any applicable shipping costs) the Company pays.
8.3.5
The Company will also advise the customer who requests this equipment of the
applicable terms for purchase.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 8
Original Page No. 140
Section 8 - SPECIAL SERVICES AND PROGRAMS (cont'd)
8.4
DISCOUNTED SERVICE FOR THE HEARING OR SPEECH IMPAIRED CUSTOMER
8.4.1
General
A handicapped person who has been certified to the Company as having a hearing
or speech impairment which requires that he or she communicate over telephone
facilities by means other than voice, and who either use non-voice equipment or
make calls through an interpreter, will receive, upon application to the Company, a
50% discount on local message rate service.
8.4.2
Certification
Acceptable certifications are:
8.4.3
1.
Those made by a licensed physician, otolaryngologist, speech-language
pathologist or audiologist or an authorized representative of a social agency
that conducts programs for persons with hearing or speech impairment in
cooperation with an official agency of the Commonwealth of Massachusetts,
or
2.
A pre-existing certification establishing the impairment of hearing or speech
such as those which qualify the handicapped person for social security
benefits on the basis of total hearing impairment or for the use of facilities of
an agency for a person with hearing or speech impairment.
Qualification
A customer qualifying for the discount is one whose impairment is such that
competent authority would certify him or her as being unable to use a telephone for
voice communication. See Section 11, "Handicapped Person," for a listing of the
necessary qualifications.
8.4.4
Billing
The reduction in charges is applied only at one location, designated by the impaired
person.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 8
Original Page No. 141
Section 8 - SPECIAL SERVICES AND PROGRAMS (cont'd)
8.5
UNIVERSAL EMERGENCY TELEPHONE NUMBER SERVICE
Universal Emergency Telephone Number Service (911 Service) is an arrangement of
Company central office and trunking facilities whereby any telephone user who dials the
number 911 will reach the emergency report center for the telephone from which the
number is dialed or will be routed to an operator if all lines to an emergency report center
are busy. If no emergency report center customer exists for a central office entity, a
telephone user who dials the number 911 will be routed to an operator. The telephone user
who dials the 911 number will not be charged for the call.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 8
Original Page No. 142
Section 8 - SPECIAL SERVICES AND PROGRAMS (cont'd)
8.6
MASSACHUSETTS RELAY SERVICE
8.6.1
General
The Company will provide access to a telephone relay center for Massachusetts
Relay Service. The service permits telephone communications between hearing
and/or speech-impaired individuals who must use a Telecommunications Device for
the Deaf (TDD) or a Teletypewriter (TTY) and individuals with normal hearing and
speech. The Relay Service can be reached by dialing an 800 number. Specific 800
numbers have been designated for both impaired and non-impaired customers to
use.
8.6.2
Regulations
a.
Only intrastate calls can be completed using the Massachusetts Relay
Service under the terms and conditions of this tariff.
b.
Charges for calls placed through the Relay Service will be billed as if direct
distance dialed (DDD) from the point of origination to the point of
termination. The actual routing of the call does not affect billing.
c.
Calls through the Relay Service may be billed to a third number only if that
number is within the Commonwealth of Massachusetts. Calls may also be
billed to calling cards issued by the Company or other carriers who may
choose to participate in this service.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 8
Original Page No. 143
Section 8 - SPECIAL SERVICES AND PROGRAMS (cont'd)
8.6
MASSACHUSETTS RELAY SERVICE (cont'd)
8.6.2
Regulations (cont'd)
d.
8.6.3
The following calls may not be placed through the Relay Service:
1.
calls to informational recordings and group bridging service:
2.
calls to time or weather recorded messages;
3.
station sent paid calls from coin telephones; and
4.
operator-handled conference service and other teleconference calls.
Liability
The Company contracts with an outside provider for the provision of this service.
The outside provider has complete control over the provision of the service except
for the facilities provided directly by the Company. In addition to other provisions
of this Tariff dealing with liability, in the absence of gross negligence or willful
misconduct on the part of the Company, the Company shall not be liable for and the
customer, by using the service, agrees to release, defend and hold harmless for all
damages, whether direct, incidental or consequential, whether suffered, made,
instituted or asserted by the customer or by any other person, for any loss or
destruction of any property, whatsoever whether covered by the customer or others,
or for any personal injury to or death of, any person. Not withstanding any
provision to the contrary, in no event shall the Company be liable for any special,
incidental, consequential, exemplary or punitive damages of any nature whatsoever.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 8
Original Page No. 144
Section 8 - SPECIAL SERVICES AND PROGRAMS (cont'd)
8.7
SPECIAL CREDIT CARD FOR BLIND AND DISABLED PERSONS
8.7.1
General
Persons who are blind or whose disability causes difficult with hand and finger
coordination and use of a telephone qualify for a Special Credit Card. The card
may be used from any telephone within the Company's territory to place calls
within and outside the Commonwealth of Massachusetts at a special rate or to place
calls from a telephone outside of the Company's territory, but within the
Commonwealth of Massachusetts at rates applicable to the territory from which the
call is made.
8.7.2
Rates
Within the Company's Territory:
Station to station toll calls placed with operator assistance will be billed at the lower
rate normally applicable to calls placed without operator assistance. Local calls
cannot be charged to the card. Person-to-person calls charged to the card with be
billed at the higher operator handled rate.
Outside the Company's Territory, but within the Commonwealth of Massachusetts:
All rates, charges, billing and restriction in effect in the territory from which the call
is made will apply.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 8
Original Page No. 145
Section 8 - SPECIAL SERVICES AND PROGRAMS (cont'd)
8.7
SPECIAL CREDIT CARD FOR BLIND AND DISABLED PERSONS (cont’d)
8.7.3
Qualification
The follow criteria will be used to determine eligibility for the Special Credit Card:
1.
"Legally Blind" - those whose visual acuity is 20/200 or less in the better
eye with correcting glasses or whose widest diameter of visual field
subtends an angular distance no greater than 20 degrees.
2.
"Physically Handicapped" - those who are certified by competent authority
as unable to read or use ordinary printed materials as result of physical
limitations.
3.
Persons whose disabling condition causes difficulty with hand and finger
coordination and utilization of a coin or noncoin telephone. Acceptable
certifications are those made by a licensed physician, ophthalmologist or
optometrist.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 8
Original Page No. 146
Section 8 - SPECIAL SERVICES AND PROGRAMS (cont'd)
8.7
SPECIAL CREDIT CARD FOR BLIND AND DISABLED PERSONS (cont'd)
8.7.4
Billing Authorization
Responsibility for payment of charges may be handled in one of two ways:
1.
The handicapped person (the applicant) may accept responsibility for
payment of his or her own bill. In this case, the applicant must be 18 years
of age or older and must reside within the Company's service territory, but
he or she does not need to have other service from the Company.
2.
Another party may agree to accept responsibility for payment of charges
incurred through use of the Special Credit Card by the applicant. When this
option is chosen, the person accepting this responsibility must be 18 years of
age or older, but does not need to reside within the Company's service
territory.
In either case, the applicant is the only authorized user of the Special Credit Card.
If the person accepting payment responsibility has service within the Company's
service territory, charges will be billed on a regular monthly bill; otherwise a
separate bill will be sent.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 8
Original Page No. 147
Section 8 - SPECIAL SERVICES AND PROGRAMS (cont'd)
8.8
SCHOOLS AND LIBRARIES DISCOUNT PROGRAM
8.8.1. General
The Schools and Libraries Discount Program permits eligible schools (public
and private, grades Kindergarten through 12) and libraries to purchase the
Company services offered in this tariff and the (additional company tariff
references, if appropriate) at a discounted rate, in accordance with the Rules
adopted by the Federal Communications Commission (FCC) in its Universal
Service Order 97-157, issued May 8, 1997 and the Massachusetts Department
of Telecom and Energy in its Order 97-68 Adopting Discounts for Services
for Schools and Libraries, issued August 12, 1997. The Rules are codified at
47 Code of Federal Regulation (C.F.R.) 54.500 et. seq.
As indicated in the Rules, the discounts will be between 20 and 90 percent of
the pre-discount price, which is the price of services to schools and libraries
prior to application of a discount. The level of discount will be based on an
eligible school or library’s level of economic disadvantage and by its location
in either an urban or rural area. A schools level of economic disadvantage
will be determined by the percentage of its students eligible for participation
in the national school lunch program, and a library’s level of economic
disadvantage will be calculated on the basis of school lunch eligibility in the
public school district in which the library is located. A non-public school may
use either eligibility for the national school lunch program or other federally
approved alternative measures to determine its level of economic
disadvantage. To be eligible for the discount, schools and libraries will be
required to comply with the terms and conditions set forth in the Rules.
Discounts are available only to the extent that they are funded by the federal
universal service fund. Schools and libraries may aggregate demand with
other eligible entities to create a consortium.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 8
Original Page No. 148
Section 8 - SPECIAL SERVICES AND PROGRAMS (cont'd)
8.8
SCHOOLS AND LIBRARIES DISCOUNT PROGRAM (Cont'd)
8.8.2. Regulations
1.
Obligation of eligible schools and libraries
a.
1.
Schools and libraries and consortia shall participate in a
competitive bidding process for all services eligible for discounts,
in accordance with any state and local procurement rules.
2.
Schools and libraries and consortia shall submit requests for
services to the Schools and Libraries Corporation, as designated by
the FCC, and follow established procedures.
3.
Services requested will be used for educational purposes.
4.
2.
Requests for service
Services will not be sold, resold or transferred in consideration for
money or any other thing of value.
Obligations of the Company
a. The Company will offer discounts to eligible schools and libraries on
commercially available telecommunications services contained in this
tariff. Those services contained in this tariff that are excluded from
the discount program, in accordance with the Rules, are included as an
attachment to this tariff.
b. The Company will offer services to eligible schools, libraries and
consortia at prices no higher than the lowest price it charges to
similarly situated non-residential customers for similar services
(lowest corresponding price).
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 8
Original Page No. 149
Section 8 - SPECIAL SERVICES AND PROGRAMS (cont'd)
8.8
SCHOOLS AND LIBRARIES DISCOUNT PROGRAM (Cont'd)
8.8.2. Obligations of the Company (Cont’d)
c. In competitive bidding situations, the Company may offer flexible
pricing or rates other than in this tariff, where specific flexible pricing
arrangements are allowed, subject to Massachusetts DTE approval.
8.8.3. Discounted Rates for Schools and Libraries
1.
Discounts for eligible schools and libraries and consortia shall be set as a
percentage from the pre-discount price, which is the price of services to
schools and libraries prior to application of a discount.
2.
The discount rate will be applied to eligible intrastate services purchased
by eligible schools, libraries or consortia.
3.
The discount rate is based on each school or library’s level of economic
disadvantage as determined in accordance with the FCC Order or other
federally approved alternative measures (as permitted by the Rules) and
by its location in either an urban or rural area.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 8
Original Page No. 150
Section 8 - SPECIAL SERVICES AND PROGRAMS (cont'd)
8.9
HEALTH CARE PROVIDERS SUPPORT PROGRAM
8.9.1. General
The purpose of the Health Care Providers Support Program is to enable public
and non-profit rural health care providers to have access to telecommunications
services necessary for the provision of health care services at rates comparable to
those paid for similar services in urban areas. The Health Care Providers Support
Program offers eligible public and non-profit health care providers located in
rural areas reduced rates for Company intrastate services, available in this Tariff.
Such services must be purchased in accordance with the Rules adopted by the
Federal Communications Commission (FCC) in its Universal Service Order 97157, issued May 8, 1997. The FCC Rules are codified at 47 Code of Federal
Regulation (C.F.R.) 54.601 et. seq., and any amendments made thereto.
8.9.2. Regulations
a.
To be eligible for the reduced rates, rural health care providers are
required to comply with the terms and conditions set forth in the FCC
Rules.
b.
Reduced rates are available only to the extent that they are funded by the
federal universal service fund.
c.
Eligible rural health care providers may aggregate demand with other
entities to create a consortium. Universal service support shall apply only
to the portion of eligible services used by an eligible health care provider.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 8
Original Page No. 151
Section 8 - SPECIAL SERVICES AND PROGRAMS (cont'd)
8.9
HEALTH CARE PROVIDERS SUPPORT PROGRAM
8.9.2. Regulations (Cont'd)
d.
Responsibility of eligible health care providers (Cont'd)
1.
Rural health care providers and consortia shall participate in a
competitive bidding process for all services eligible for reduced
rates in accordance with any state and local procurement rules.
2.
Rural health care providers and consortia shall submit requests for
services to the program Administrator, as designated by the FCC,
and follow established procedures.
3.
Services requested must be used for purposes related to the
provision of health care services or instruction that the health care
provider is legally authorized to provide under the law.
4.
A health care provider that cannot obtain toll free access to an
Internet Service Provider and who is eligible for support for
limited toll-free access under the Rules must certify that it lacks
toll-free Internet access and that it is an eligible health care
provider.
5.
Services cannot be sold, resold or transferred in consideration for
money or any other thing of value.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 8
Original Page No. 152
Section 8 - SPECIAL SERVICES AND PROGRAMS (cont'd)
8.9
HEALTH CARE PROVIDERS SUPPORT PROGRAM (Cont'd)
8.9.2. Regulations (Cont'd)
e.
Responsibility of the Company
1.
The Company shall offer the rates and charges as specified in
Section 3, to eligible health care providers to the extent that
facilities and services are available and offered in the tariffs
specified in 1, preceding.
2.
The Company shall offer services to eligible rural health care
providers and consortia at prices no higher than the highest urban
rate as defined in the FCC Order and Rules.
3.
In competitive bidding situations, where specific flexible pricing
arrangements are allowed, the Company may offer flexible pricing
(to determine the reduced rate) subject to Massachusetts State
Public Service Commission approval.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 8
Original Page No. 153
Section 8 - SPECIAL SERVICES AND PROGRAMS (cont'd)
8.9
HEALTH CARE PROVIDERS SUPPORT PROGRAM (Cont'd)
3.
Rates and Charges
The following price adjustments will be available to eligible rural health care
providers, except subparagraph c., which shall be available to all eligible health
care providers, regardless of location:
a.
A reduced rate for telecommunications services, using a bandwidth
capacity of up to 1.544 Mbps, not to exceed the highest tariffed or
publicly available rate charged to a commercial customer for a similar
service provided over the same distance in the nearest city in the
Commonwealth of Massachusetts with a population of at least 50,000.
b.
An exemption from some mileage charges for any telecommunications
services, using a bandwidth capacity of up to 1.544 Mbps, that is
necessary for the provision of health care services. The exempted mileage
includes the distance between the rural health care provider and the most
distant perimeter of the nearest city in the Commonwealth of
Massachusetts with a population of 50,000 or more, less the standard
urban distance, which is the maximum average diameter of all cities with
population of 50,000 or more in the state.
c.
Each eligible health care provider that cannot obtain toll-free access to an
Internet service provider is entitled to receive toll charge credits for toll
charges imposed for connecting to an Internet service provider as per the
FCC Rules. Such toll charge credits are available pursuant to applicable
toll tariffs.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 8
Original Page No. 154
ATTACHMENT
A.
SERVICES INELIGIBLE FOR SCHOOLS AND LIBRARIES DISCOUNT
1.
B.
Voice Mail Services
SCHOOLS AND LIBRARIES DISCOUNT MATRIX
% DISCOUNT LEVEL
URBAN
DISCOUNT
HOW DISADVANTAGED
RURAL
DISCOUNT
% of students eligible for national school
lunch program
<1
1-19
20-34
35-49
50-74
75-100
20
40
50
60
80
90
Issued: February 9, 2004
Issued by:
25
50
60
70
80
90
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 9
Original Page No. 155
CONTENTS
SECTION 9 - SPECIAL ARRANGEMENTS
Page
9.1
Special Construction........................................................................................................... 156
9.1.1
9.1.2
9.1.3
Basis for Charges ................................................................................................... 156
Basis for Cost Computation................................................................................... 156
Termination Liability ............................................................................................. 157
9.2
Non-Routine Installation and/or Maintenance................................................................... 159
9.3
Individual Case Basis (ICB) Arrangements....................................................................... 159
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 9
Original Page No. 156
SECTION 9 - SPECIAL ARRANGEMENTS
9.1
SPECIAL CONSTRUCTION
9.1.1
Basis for Charges
Basis for Charges where the Company furnishes a facility or service for which a
rate or charge is not specified in the Company's tariffs, charges will be based on the
costs incurred by the Company (including return) and may include:
a)
nonrecurring charges;
b)
recurring charges;
c)
termination liabilities; or
d)
combinations of (a), (b), and (c).
9.1.2
Basis for Cost Computation
The costs referred to in 9.1.1 preceding may include one or more of the following
items to the extent they are applicable:
1.
Costs to install the facilities to be provided including estimated costs for the
rearrangements of existing facilities. These costs include:
a)
equipment and materials provided or used;
b)
engineering, labor, and supervision;
c)
transportation; and
d)
rights of way and/or any required easements.
2.
Cost of maintenance.
3.
Depreciation on the estimated cost installed of any facilities provided, based
on the anticipated useful service life of the facilities with an appropriate
allowance for the estimated net salvage.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 9
Original Page No. 157
SECTION 9 - SPECIAL ARRANGEMENTS (cont'd)
9.1
SPECIAL CONSTRUCTION (cont'd)
9.1.2
9.1.3
Basis for Cost Computation (cont'd)
4.
Administration, taxes, and uncollectible revenue on the basis of reasonable
average cost for these items.
5.
License preparation, processing, and related fees.
6.
Tariff preparation, processing and related fees.
7.
Any other identifiable costs related to the facilities provided; or
8.
An amount for return and contingencies.
Termination Liability
To the extent that there is no other requirement for use by the Company, a
termination liability may apply for facilities specially constructed at the request of a
customer.
9.1.3.1
The period on which the termination liability is based is the
estimated service life of the facilities provided.
9.1.3.2
The amount of the maximum termination liability is equal to the
estimated amounts (including return) for:
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 9
Original Page No. 158
SECTION 9 - SPECIAL ARRANGEMENTS (cont'd)
9.1
SPECIAL CONSTRUCTION (cont'd)
9.1.3
Termination Liability (cont'd)
9.1.3.2 (cont'd)
9.1.3.3
1.
Costs to install the facilities to be provided including
estimated costs for the rearrangements of existing facilities.
These costs include:
a)
equipment and materials provided or used;
b)
engineering, labor, and supervision;
c)
transportation; and
d)
rights of way and/or any required easements;
2.
3.
4.
5.
license preparation, processing, and related fees;
tariff preparation, processing and related fees;
cost of removal and restoration, where appropriate; and
any other identifiable costs related to the specially
constructed or rearranged facilities.
The termination liability method for calculating the unpaid balance
of a term obligation is obtained by multiplying the sum of the
amounts determined as set forth in Section 9.1.3.2 preceding by a
factor related to the unexpired period of liability and the discount
rate for return and contingencies. The amount determined in Section
9.1.3.2 preceding shall be adjusted to reflect the predetermined
estimated net salvage, including any reuse of the facilities provided.
This amount shall be adjusted to reflect applicable taxes.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 9
Original Page No. 159
SECTION 9 - SPECIAL ARRANGEMENTS (cont'd)
9.2
NON-ROUTINE INSTALLATION AND/OR MAINTENANCE
At the customer's request, installation and/or maintenance may be performed outside the
Company's regular business hours, or (in the Company's sole discretion and subject to any
conditions it may impose) in hazardous locations. In such cases, charges based on the cost
of labor, material, and other costs incurred by or charged to the Company will apply. If
installation is started during regular business hours but at the Customer's request, extends
beyond regular business hours into time periods including, but not limited to, weekends,
holidays, and/or night hours, additional charges may apply.
9.3
CUSTOMER SPECIFIC PRICING
This Customer Specific Pricing (“CSP”) Arrangement is in response to the specific,
individual requirements if the customer and/or a competitive bidding process. It differs
from that of the Company’s standard tariff offering in that it contains a custom service
arrangement and/or terms and/or volume commitments. Because the CSP customer is not
“under like circumstances” as other customers, the CSP arrangement complies and is
consistent with the statutory and regulatory requirements set forth in MA General Law,
Chapter 159 and D.P.U. 90-24.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 10
Original Page No. 160
This page intentionally left blank
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 10
Original Page No. 161
SECTION 10
A. The following services are offered at rates specified in the attached Section 13.6.
RESIDENCE
BUSINESS
Local Measured Service Rate
Metered Rate
B. LOCAL CALLING AREAS
All local calling areas are identical to those described in Verizon New England MA Tariff No.
10.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 11
Original Page No. 162
SECTION 11 - EXPLANATION OF TERMS
AGENCY
For 911 or E911 service, the government agency(s) designated as having responsibility for the
control and staffing of the emergency report center.
ALTERNATE ROUTING ("AR")
Allows E911 calls to be routed to a designated alternate location if (1) all E911 exchange lines to
the primary PSAP (see definition of PSAP below) are busy, or (2) the primary PSAP closes down
for a period (night service).
ANALOG
A transmission method employing a continuous (rather than a pulsed or digital) electrical signal
that varies in amplitude or frequency in response to changes of sound, light, position, etc.,
impressed on a transducer in the sending device.
APARTMENTS
A building or group of buildings used primarily to provide complete residential apartments but not
lodging on a day-to-day basis.
ASCII
American Standard Code for Information Interchange. An eight-level code for data transfer
adopted by the American Standards Association.
ASYNCHRONOUS
Transmission in which each information character is individually synchronized usually by the use
of start-stop elements. The gap between each character is not of a fixed length.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 11
Original Page No. 163
SECTION 11 - EXPLANATION OF TERMS (cont'd)
AUTHORIZED USER
A person, corporation or other entity that is authorized by the Company's customer to utilize
service provided by the Company to the customer. The customer is responsible for all charges
incurred by an Authorized User
ATTENDANT
An operator of a PBX console or telephone switchboard.
AUTOMATIC LOCATION IDENTIFICATION ("ALI")
The name and address associated with the calling party's telephone number (identified by ANI as
defined below) is forwarded to the PSAP for display. Additional telephones with the same number
as the calling party's (secondary locations, off premises, etc.) will be identified with the address of
the telephone number at the main location.
AUTOMATIC NUMBER IDENTIFICATION ("ANI")
A system whereby the calling party's telephone number is identified and sent forward with the call
record for routing and billing purposes. E911 Service makes use of this system.
BIT
The smallest unit of information in the binary system of notation.
BUILDING
A structure enclosed within exterior walls or fire walls, built, erected and framed of component
structural parts and designed for permanent occupancy.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 11
Original Page No. 164
SECTION 11 - EXPLANATION OF TERMS (cont'd)
CALL INITIATION
The point in time when the exchange network facility are initially allocated for the establishment of
a specific call.
CALL TERMINATION
The point in time when the exchange network facility allocated to a specific call is released for
reuse by the network.
CENTRAL OFFICE
An operating office of the Company where connections are made between telephone exchange
lines.
CENTRAL OFFICE LINE
A line providing direct or indirect access from a telephone or switchboard to a central office.
Central office lines subject to PBX rate treatment are referred to as central office trunks.
CHANNEL
A point-to-point bi-directional path for digital transmission. A channel may be furnished in such a
manner as the Company may elect, whether by wire, fiber optics, radio or a combination thereof
and whether or not by means of single physical facility or route. One 1.544 Mbps Service is
equivalent to 24 channels.
CHANNEL CONVERSION
The termination of 1.544. Mbps Service at a customer's location with conversion of the digital
signal to 24 analog voice grade circuits. The customer can furnish channel Conversion.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 11
Original Page No. 164.1
SECTION 11 - EXPLANATION OF TERMS (cont'd)
CHANNEL SERVICE UNIT ("CSU")
The equipment located at the customer's premises that terminates each 1.544 Mbps Digital Loop
and performs such functions as proper termination of facilities, regeneration of signals, recognition
and correction of signal format errors and provides remote loop-back capability.
COLLEGE
An establishment for higher education authorized to confer degrees where lodging for the students
is maintained on the premises.
COMMUNICATIONS SYSTEMS
Channels and other facilities which are capable of two-way communications between subscriber provided terminal equipment or Telephone Company stations, even when not connected to
exchange and message toll communications service.
COMPANY
CornerStone, unless otherwise clearly indicated from the context.
COMMISSION
The Massachusetts Department of Telecommunications and Energy
CUSTOMER
The person, firm, corporation, or other entity that orders service pursuant to this Tariff and utilizes
service provided under Tariff by the Company. A customer is responsible for the payment of
charges and for compliance with all terms of the Company's Tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 11
Original Page No. 166
SECTION 11 - EXPLANATION OF TERMS (cont'd)
CUSTOMER PREMISES EQUIPMENT (CPE)
Equipment provided by the customer for use with the Company's services. CPE can include a
station set, facsimile machine, key system, PBX, or other communication system.
DEFAULT ROUTING ("DR")
When an incoming E911 call cannot be selectively routed due to an ANI failure, garbled digits or
other causes, such incoming calls are routed from the E911 Control Office to a default PSAP. Each
incoming E911 facility group to the Control Office is assigned to a designated default PSAP.
DEMARCATION POINT
The physical dividing point between the Company's network and the customer.
DIAL PULSE ("DP")
The pulse type employed by a rotary dial station set.
DIRECT INWARD DIAL ("DID")
A service attribute that routes incoming calls directly to stations, by-passing a central answer point.
DIRECT OUTWARD DIAL ("DOD")
A service attribute that allows individual station users to access and dial outside numbers directly.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 11
Original Page No. 167
SECTION 11 - EXPLANATION OF TERMS (cont'd)
DIGITAL
A method of storing, processing and transmitting information through the use of distinct electronic
or optical pulses that represent the binary digits (bits) 0 and 1. Digital transmission/switching
technologies employ a sequence of discrete, individually distinct pulses to represent information, as
opposed to the continuously variable signal of analog technologies.
DUAL TONE MULTI-FREQUENCY ("DTMF")
The pulse type employed by tone dial station sets. (Touch tone)
EMERGENCY SERVICE NUMBER ("ESN")
A unique code, assigned by the Company, used to define specific combinations of police, fire
and/or ambulance jurisdictions, or any other authorized agency, which are designated by the
customer.
E911 SERVICE AREA
The geographic area in which the government agency will respond to all E911 calls and dispatch
appropriate emergency assistance.
E911 CUSTOMER
A governmental agency that is the customer of record and is responsible for all negotiations,
operations and payment of bills in connection with the provision of E911 service.
ERROR
A discrepancy or unintentional deviation by the Company from what is correct or true. An "error",
can also be an omission in records.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 11
Original Page No. 168
SECTION 11 - EXPLANATION OF TERMS (cont'd)
EXCHANGE
An area, consisting of one or more central office districts, within which a call between any two
points is a local call.
EXCHANGE ACCESS LINE
A central office line furnished for direct or indirect access to the exchange system.
EXCHANGE SERVICE
The provision to the subscriber of access to the exchange system for the purpose of sending and
receiving calls. This access is achieved through the provision of a central office line (exchange
access line) between the central office and the subscriber's premises.
FINAL ACCOUNT
A customer whose service has been disconnected who has outstanding charges still owed to the
Company.
FLAT RATE SERVICE
The type of exchange service provided at a monthly rate with an unlimited number of calls within a
specified primary calling area.
GROUND START
Describes the signaling method between the PBX/key system interface and the Company's switch.
It is the signal requesting service.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 11
Original Page No. 169
SECTION 11 - EXPLANATION OF TERMS (cont'd)
HANDICAPPED PERSON
A person, who is legally blind, visually handicapped or physically handicapped, under the
following definitions from the Federal Register (Vol. 35 #126 dated June 30, 1970).
Legally Blind - a person whose visual acuity is 20/200 or less in the better eye with correcting
glasses, or whose widest diameter of visual field subtends an angular distance no greater than 20
degrees.
Visually Handicapped - a person whose visual disability, with correction and regardless of optical
measurement with respect to legal blindness, are certified as unable to read normal printed material.
Physically Handicapped - a person who is certified by competent authority as unable to read or use
ordinary printed materials as a result of physical limitation, or a person whose disabling condition
causes difficulty with hand and finger coordination and use of a coin telephone.
The term "Handicapped Person", when used in connection with a person having a speech or
hearing impairment that requires that they communicate over telephone facilities by means other
than voice is defined below:
Hearing - a person with binaural hearing impairment of 60% or higher on the basis of the procedure
developed by the American Academy of Otolaryngology (A.A.0.) as set forth in "Guide for
Conservation of Hearing in Noise" 38-43, A.A.0., 1973; "guides to the Evaluation of Permanent
Impairment" 103-107, American Medical Association, 1971.
Speech - a person with 65% or higher of impairment on the basis of the procedure recommended
by the American Medical Association's Committee on Rating of Mental and Physical Impairment
to evaluate speech impairment as to three categories: audibility, intelligibility and functional
efficiency, as set forth in "Guides to the Evaluation of Permanent Impairment" 109-III, American
Medical Association, 1971.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 11
Original Page No. 170
SECTION 11 - EXPLANATION OF TERMS (cont'd)
HOSPITAL
An establishment for treatment of human patients by members of the medical profession where
lodging for the patients is maintained on the premises.
HOTEL
An establishment offering lodging with or without meals to the general public on a day-to-day
basis.
INCOMING SERVICE GROUP
Two or more central office lines arranged so that a call to the First line is completed to a
succeeding line in the group when the first line is in use.
INTERFACE
That point on the premises of the subscriber at which provision is made for connection of facilities
provided by someone other than the Company to facilities provided by the Company.
INTEROFFICE MILEAGE
The segment of a line that extends between the central offices serving the originating and
terminating points.
INTERRUPTION
The inability to complete calls, either incoming or outgoing or both, due to Company facilities
malfunction or human errors.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 11
Original Page No. 171
SECTION 11 - EXPLANATION OF TERMS (cont'd)
JOINT USER
A person, firm, or corporation that uses the telephone service of a subscriber as provided in Section
1 of the Tariff.
KILOBIT
One thousand bits.
LATA
Local Access and Transport Area. The area within which the Company provides local and long
distance ("intraLATA") service. For call to numbers outside this area ("interLATA") service is
provided by long distance companies.
LINK
The physical facility from the network interface on an end-user's or carrier's premises to the point
of interconnection on the main distribution frame of the Company's central office.
LEASED CHANNEL
A non-switched electrical path used for connection of equipment furnished by the subscriber to
equipment furnished by the subscriber or the Company for a specific purpose.
LOCAL CALL
A call that, if placed by a customer over the facilities of the Company, is not rated as a toll call.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 11
Original Page No. 172
SECTION 11 - EXPLANATION OF TERMS (cont'd)
LOCAL CALLING AREA
The area, consisting of one or more central office districts, within which a subscriber for exchange
service may make telephone calls without a toll charge.
LOCAL SERVICE
Telephone exchange service within a local calling area.
LOOP START
Describes the signaling between the terminal equipment or PBX/key system interface and the
Company's switch. It is the signal requesting service.
LOOPS
Segments of a line that extend from the serving central office to the originating and to the
terminating point.
MEGABIT
One million bits.
MESSAGE RATE SERVICE
A type of exchange service provided at a monthly rate with an additional charge for local calling
based on the usage of the local network. One completed call is equal to one message.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 11
Original Page No. 173
SECTION 11 - EXPLANATION OF TERMS (cont'd)
MOVE
The disconnection of existing equipment at one location and reconnection of the same equipment at
a new location in the same building or in a different building on the same premises.
MULTI-FREQUENCY ("MF")
An inter-machine pulse-type used for signaling between telephone company switches, or between
telephone company switches and PBX/key systems.
MULTILINE HUNT
A method of call signaling by which a call placed to one number is subsequently routed to one or
more alternative numbers when the called number is busy.
NETWORK CONTROL SIGNALING
The transmission of signals used in the telecommunications system which perform functions such
as supervision (control, status and charging signals), address signaling (e.g. dialing), calling and
called number identification, audible tone signals (call progress signals indicating re-order or busy
conditions, alerting) to control the operation of switching machines in the telecommunications
system.
NETWORK CONTROL SIGNALING UNIT
The terminal equipment furnished, installed and maintained by the Telephone Company for the
provision of network control signaling.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 11
Original Page No. 174
SECTION 11 - EXPLANATION OF TERMS (cont'd)
NODE
The location to which digital channels are routed and where access is provided to such lines and
associated equipment for testing.
PBX
A private branch exchange.
PORT
A connection to the switching network with one or more voice grade communications channels,
each with a unique network address (telephone number) dedicated to the customer. A port
connects a link to the public switched network.
PREMISES
The space occupied by a customer or authorized user in a building or buildings or contiguous
property not separated by a public right of way.
PRIVATE BRANCH EXCHANGE SERVICE
Service providing facilities for connecting central office trunks and tie lines to PBX stations, and
for interconnecting PBX station lines by means of a switchboard or dial apparatus.
PUBLIC ACCESS LINE SERVICE
Service providing facilities for a customer owned coin operated telephone ("COCOT").
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 11
Original Page No. 175
SECTION 11 - EXPLANATION OF TERMS (cont'd)
PUBLIC SAFETY ANSWERING POINT ("PSAP")
An answering location for E911 calls originating in a given area. A PSAP may be designated as
primary or secondary, which refers to the order in which calls are directed for answering. Primary
PSAPs respond first; secondary PSAPs receive calls on a transfer basis only and generally serve as
a centralized answering location for a particular type of emergency call.
RATE CENTER
A geographic reference point with specific coordinates on a map used for determining mileage
when calculating charges.
REFERRAL PERIOD
The time frame during which calls to a number which has been changed will be sent to a recording
which will inform the caller of the new number.
RESALE OF SERVICE
The subscription to communications service and facilities by one entity and the reoffering of
communications service to others (with or without `adding value') for profit.
SAME PREMISES
All space in the same building in which one subscriber has the right of occupancy, and all space in
different buildings on contiguous property when occupied solely by the same subscriber. Foyers,
hallways and other space for the common use of all occupants of a building are considered the
premises of the operator of the building.
SELECTIVE ROUTING ("SR")
A feature that routes an E911 call from a Central Office to the designated primary PSAP based
upon the identified number of the calling party.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 11
Original Page No. 176
SECTION 11 - EXPLANATION OF TERMS (cont'd)
SERVING CENTRAL OFFICE
The central office from which local service is furnished.
SHARING
An arrangement in which several users collectively use communications service and facilities
provided by a carrier, with each user paying a pro-rata share of the communication related costs.
STATION
Each telephone on a line and where no telephone associated with the line is provided on the same
premises and in the same building, the first termination in station key equipment or a jack for use
with a portable telephone.
SUSPENSION
Suspension of service for nonpayment is interruption of outgoing service only. Suspension of
service at the subscriber's request is interruption of both incoming and outgoing service.
SYNCHRONOUS
Transmission in which there is a constant time interval between bits, characters or events.
T-1 SYSTEM
A type of digital carrier system transmitting voice or data at 1.544 Mbps. A T- 1 carrier can handle
up to 24 multiplexed 64 Kbps digital voice/data channels. A T-1 carrier system can use metallic
cable, microwave radio or optical fiber as transmission media.
TELEPHONE CALL
A voice connection between two or more telephone stations through the public switched exchange
system.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 11
Original Page No. 177
SECTION 11 - EXPLANATION OF TERMS (cont'd)
TELEPHONE GRADE LINES
Lines furnished for voice transmission or for certain signaling purposes.
TERMINATION OF SERVICE
Discontinuance of both incoming and outgoing service.
TIE LINE
A dedicated line connecting two switchboards or dial systems.
TOLL CALL
Any call extending beyond the local exchange of the originating caller that is rated on a toll
schedule by the Company.
TONE DIAL SIGNALING ("TD")
An electronic signal emitted by the circuitry of Touch-Tone-type push-button dials to represent a
dialed digit.
TWO WAY
A service attribute that includes DOD for outbound calls and can also be used to carry inbound
calls to a central point for processing.
USER
A customer, joint user, or any other person authorized by a customer to use service provided under
this Tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 12
Original Page No. 178
Section 12 - BILLING AND COLLECTION
Page
12.1
Billing Name and Address Service ..................................................................................... 179
12.1.1
12.1.2
12.1.3
Undertaking of the Telephone Company ....................................................... 180
Obligations of the Customer ........................................................................... 181
Rate Regulations ............................................................................................. 183
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 12
Original Page No. 179
Section 12 - BILLING AND COLLECTION SERVICES
12.1
Billing Name and Address Service
Billing Name and Address (BNA) Service is the provision of the complete billing name,
street address, city or town, state and zip code for a telephone number assigned by the
Telephone Company.
BNA Service is provided for the sole purpose of permitting the customer to bill its
telephonic communications services to its end users and may not be resold or used for any
other purpose, including marketing activity such as market surveys or direct marketing by
mail or by telephone.
The customer may not use BNA information to bill for merchandise, gift certificates,
catalogs or other services or products.
BNA Service is provided on both a manual and a mechanized basis. On a manual basis, the
information will be provided by voice telecommunications or by mail, as appropriate. On a
mechanized basis, the information will be entered on magnetic tape containing recorded
customer messages.
BNA information is furnished for sent-paid, collect, bill to third number, 700 and 900
service messages and messages charged to a calling card that is resident in the Telephone
Company’s database. In addition, BNA information for messages originated from data
terminal numbers (DTNs) for data communications services is furnished on a manual basis
only.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 12
Original Page No. 180
Section 12 - BILLING AND COLLECTION SERVICES
12.1
Billing Name and Address Service
12.1.1
Undertaking of the Telephone Company
(A)
A request for information on over 100 and up to 500 telephone numbers
should be mailed to the Telephone Company. The Telephone Company will
provide the response by first class U.S. Mail within ten (10) business days.
(B)
Upon receipt of a magnetic tape of recorded customer messages, the
Telephone Company will, at the request of the customer, provide BNA
service on a mechanized basis. The customer may provide the tape of
messages or, where the customer subscribes to Recording Service, may be
the output from that service. The Telephone Company will enter the BNA
information on the recorded message tape and send the tape to the customer
by first class U.S. Mail. Other methods of delivering the data may be
negotiated, and charges based on cost will apply.
The Telephone Company will provide a response to customer-provided
tapes by mail within six (6) business days of receipt. The Telephone
Company will process and mail tapes which are the output of Recording
Service every fifth business day.
(C)
The Telephone Company will specify the format in which requests and
tapes are to be submitted.
(D)
The BNA information will be provided for the calling number furnished to
the extent a billing name and address exists in the Telephone Company
records, including non-published and non-listed numbers. If the billing
name and address information for a specific calling number is confidential
due to legal, national security, end user or regulatory imposed requirements,
the Telephone Company will provide an indicator on the confidential
records.
(E)
The Telephone Company will provide the most current BNA information
resident in its database. Due to normal end user account activity, there may
be instances where the BNA information provided is not the BNA that was
applicable at the time the message originated.
Issued: February 9, 2004
Effective: March 11, 2004
Issued by:
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 12
Original Page No. 181
Section 12 - BILLING AND COLLECTION SERVICES
12.1
Billing Name and Address Service (Cont’d)
12.1.2
Obligations of the Customer
(A)
With each order for BNA Service, the customer shall identify the authorized
individual and address to receive the BNA information.
(B)
A customer which orders BNA Service on a mechanized basis and which
intends to submit tapes of record messages for processing must provide the
Telephone Company with an acceptable test tape or transmission which
includes all call types for which BNA information may be requested.
(C)
The customer shall institute adequate internal procedures to insure that BNA
information, including that related to non-published and non-listed numbers,
is used only for the purpose set forth in this tariff and that BNA information
is available only to those customer personnel or agents with a need to know
the information. The customer must handle all billing name and address
information designated as confidential by the Telephone Company in
accordance with Telephone Company’s procedures concerning confidential
information. The Telephone Company will provide to the customer a
statement of its procedures concerning confidential information.
(D)
The customer shall not publicize or represent to others that the Telephone
Company jointly participates with the customer in the development of the
customer’s end user records, accounts, data bases or market data, records,
files and data bases or other systems it assembles through the use of BNA
service.
(E)
When the customer orders BNA Service for both interstate and intrastate
messages, the projected percentage of interstate use must be provided in a
whole number to the Telephone Company. The Telephone Company will
designate the number obtained by subtracting the projected interstate
percentage from 100 (100 - projected interstate percentage = intrastate
percentage) as the projected intrastate percentage.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 12
Original Page No. 182
Section 12 - BILLING AND COLLECTION SERVICES
12.1
Billing Name and Address Service (Cont’d)
12.1.2
Obligations of the Customer (Cont’d)
(E)
(Cont’d)
This whole number percentage will be used by the Telephone Company to
apportion the rates and nonrecurring charges between interstate and
intrastate in those circumstances where the recorded message detail is not
sufficient to permit the Telephone Company to determine the appropriate
jurisdiction. This percentage will remain in effect until a revised report is
received as set forth following.
Effective on the first of January, April, July and October of each year, the
customer may update the jurisdictional report. The customer shall forward
to the Telephone Company, to be received no later than 20 calendar days
after the first of each such month, a revised report showing the interstate
percentage of use for the past three months ending the last day of December,
March, June and September, respectively. Except where jurisdiction can be
determined from the recorded message detail, the revised report will serve
as the basis for the next three months billing and will be effective on the bill
date in the following month (i.e., February, May, August and November).
No prorating or back billing will be done based on the report. If the
customer does not supply the report, the Telephone Company will assume
the percentages to be the same as those provided in the last quarterly report.
For those cases in which a quarterly report has never been received from
the customer, the Telephone Company will assume the percentages to be the
same as those provided in the order for service.
(F)
The Telephone Company shall use reasonable efforts to provide accurate
and complete lists. The Telephone Company makes no warranties,
expressed or implied, as to the accuracy or completeness of these lists.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 12
Original Page No. 183
Section 12 - BILLING AND COLLECTION SERVICES
12.1
Billing Name and Address Service (Cont’d)
12.1.3
Rate Regulations
(A)
Service Establishment Charges apply for the initial establishment of BNA
service on a manual basis, for the initial establishment of BNA service on a
mechanized basis and for establishment of a Master BNA List for a
customer.
(B)
A charge applies for each request for BNA information for a telephone
number or DTN number on a manual basis. A charge applies for each
message processed to supply BNA information on a mechanized basis.
The Telephone Company will keep a count of the requests and of the
messages processed. The Telephone Company will bill the customer in
accordance with these counts whether or not the Telephone Company was
able to provide BNA information for all requests and messages.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 12
Original Page No. 184
Section 12 - BILLING AND COLLECTION SERVICES
12.1
Billing Name and Address Service (Cont’d)
12.1.3
Rate Regulations (Cont’d)
(C)
Where the recorded message detail is sufficient to determine a message is an
intrastate message, the rates set forth in the rate section, following, apply to
each such message.
Usage for which the recorded message detail is insufficient to determine
jurisdiction will be prorated by the Telephone Company between interstate
and intrastate.
The percentages provided in the reports as set forth in 12.1.2(E) preceding
will serve as the basis for prorating the charges. The intrastate charges are
determined as follows: For usage sensitive (i.e. requests or messages
processed) chargeable rate elements, multiply the intrastate percent times
actual use times the stated tariff rate.
(D)
When a customer cancels an order for BNA Service after the order date, the
Service Establishment Charge applies.
(E)
Rates:
Rates are contained in Section 13 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 185
CONTENTS
Section 13 – CURRENT RATES
Page
Section 3
......................................................................................................................... 186
Section 4
......................................................................................................................... 188
Section 5
......................................................................................................................... 189
Section 6
......................................................................................................................... 195
Section 7
......................................................................................................................... 202
Section 12
......................................................................................................................... 218
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 186
Section 13 – CURRENT RATES (Cont’d)
SECTION 3 - CONNECTION CHARGES
3.2
RESTORAL CHARGE
Residence
Business
3.3
3.4
$15.00
$40.00
MOVES, ADDS AND CHANGES
Residence Move - Per Order
Residence Add - Per Order
Residence Change - Per Order
$39.00
$39.00
$15.00
Business Move - Per Order
Business Add - Per Order
Business Change - Per Order
$59.00
$59.00
$35.00
CHARGES ASSOCIATED WITH PREMISES VISIT
3.4.2
Trouble Isolation Charge
Residence
Business
Issued: February 9, 2004
Issued by:
$10.00
$10.00
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 187
Section 13 – CURRENT RATES (Cont’d)
SECTION 3 - CONNECTION CHARGES (cont'd)
3.5
PRIMARY INTEREXCHANGE CARRIER CHANGE CHARGE $5.00
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 188
Section 13 – CURRENT RATES (Cont’d)
Section 4 - INTRALATA TOLL USAGE AND MILEAGE CHARGES
4.5
CALL CHARGES
Mileage
Peak
First
Minute
4.5.2
Each
Additional
Minute
Off-Peak
First
Minute
0-8
.06
.06
.06
.06
9 - 13
.06
.06
.06
.06
over 13
.06
.06
.06
.06
Per Call Service Charges
Customer Dialed Calling Card
$.75
Person to Person
$2.00
3rd Number Billed
$2.00
All other Operator Assistance
$.20 per work second
Issued: February 9, 2004
Issued by:
Each
Additional
Minute
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 189
Section 13 – CURRENT RATES (Cont’d)
Section 5 - SUPPLEMENTAL SERVICES
5.1
CUSTOM CALLING SERVICE
1.
Monthly Rates
Current rates for this service are located in the Section 13 Rate Schedules for
Section 6, Residential Network Switched Service, and Section 7, Business Network
Switched Service.
2.
5.2
Connection Charges
$ 5.00
CLASS SERVICES
1.
Monthly Rates
Current rates for this service are located in the Section 13 Rate Schedules for
Section 6, Residential Network Switched Service, and Section 7, Business Network
Switched Service.
2.
Connection Charges
Issued: February 9, 2004
Issued by:
$5.00
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 190
Section 13 – CURRENT RATES (Cont’d)
Section 5 - SUPPLEMENTAL SERVICES (cont’d)
5.3
CENTREX SERVICE FEATURES
1.
Monthly Rates
Current rates for this service are located in the Section 13 Rate Schedules for
Section 6, Residential Network Switched Service, and Section 7, Business Network
Switched Service.
2.
Connection Charges
See Section 3
5.4
Reserved for Future Use
5.5
BUSY VERIFICATION AND INTERRUPT SERVICE
Verification Charge, each request
Interrupt Charge, each request
5.6
TRAP CIRCUIT SERVICE
Per request
See Section 3
Issued: February 9, 2004
Issued by:
$2.00
$2.00
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 191
Section 13 – CURRENT RATES (Cont’d)
Section 5 - SUPPLEMENTAL SERVICES (cont'd)
5.7
DIRECTORY ASSISTANCE SERVICE
Per call
5.8
$.65
LOCAL OPERATOR SERVICE
Local Operator Assistance, per call:
5.9
$.50
STAND ALONE VOICE MAIL SERVICE
N/A
Per Individual Mail Address (up to 100 Mail Addresses):
Residence
Business
N/A
N/A
- Month to Month
N/A
N/A
- Twelve Months
N/A
N/A
Nonrecurring
Charge
Recurring Charges:
Over 100 Mail Addresses:
individual case basis
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 192
Section 13 – CURRENT RATES (Cont’d)
Section 5 - SUPPLEMENTAL SERVICES (cont'd)
5.10
BLOCKING SERVICE
Nonrecurring Charge
900 and 700 Blocking
- Residential
- Business (up to 200 lines)
$3.50
$50.00
900, 971, 974, and 700 Blocking
- Residential
- Business (up to 200 lines)
$3.50
$50.00
Monthly Charges
Third Number Billed and
Collect Call Restriction
- Residential
- Business (up to 200 lines)
$3.50
$50.00
Toll Restriction
- Residential
- Business (up to 200 lines)
Issued: February 9, 2004
Issued by:
$3.50
$50.00
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 193
Section 13 – CURRENT RATES (Cont’d)
Section 5 - SUPPLEMENTAL SERVICES (cont'd)
5.10
BLOCKING SERVICE (cont’d)
Toll Restriction Plus
- per line
- Residential
- Business (up to 200 lines)
Direct Inward Dialing Blocking
(Third Party and Collect Call)
- Initial Activation
- Subsequent Activation
(per line)
$5.00
$5.00
$48.00
$3.50
2.
Pricing for Blocking Service for a business customer with more than 200 lines will
be based on the costs incurred by Company to provide the service.
3.
Connection charges apply as specified in Section 3 of this tariff.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 194
Section 13 – CURRENT RATES (Cont’d)
Section 5 - SUPPLEMENTAL SERVICES (cont'd)
5.11
CUSTOMIZED NUMBER SERVICE
Set-up Charges
Residential Customer
$25.00
Business Customer
$25.00
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 195
Section 13 – CURRENT RATES (Cont’d)
Section 6 - RESIDENTIAL NETWORK SWITCHED SERVICES
6.2.1
Metered Service
Nonrecurring Connection Charge:
$48.00
Monthly Recurring Charges:
- Each Service Line
Includes 2400 local minutes of use per month
- Overage rate per minute
- Voice Mail Option, per line *
Custom Calling Features
(per line, per month)
- First Feature per line is included
- Three Way Calling/Call Hold
- Call Forwarding
- Call Waiting/Cancel Call Waiting
- Distinctive Ringing
1st Additional Number
2nd Additional Number
- Regular Multiline Hunting
- Speed Calling
8 Number List
30 Number List
- Package of 3 features
- Package of 6 features
- Package of 9 features
*
$0.01
$N/A
$5.00
$5.00
$5.00
$5.00
$5.00
$4.00
$3.50
$5.50
$13.90
$25.50
$36.00
Certain “enhanced” services including stand alone voicemail are not regulated by the
MDTE and are included in this tariff for informational purposes only.
Issued: February 9, 2004
Issued by:
$31.95
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 196
Section 13 – CURRENT RATES (Cont’d)
Section 6 - RESIDENTIAL NETWORK SWITCHED SERVICES (cont’d)
6.2.1
Metered Service (cont’d)
CLASS Features
(per line, per month)
- Call ID
- Automatic Redial
- Automatic Recall
- Customer Originate Trace (per use)
$6.00
$6.00
$6.00
$6.00
- Package of 3 features
- Package of 6 features
- Package of 9 features
$13.90
$25.50
$36.00
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 197
Section 13 – CURRENT RATES (Cont’d)
Section 6 - RESIDENTIAL NETWORK SWITCHED SERVICES (cont’d)
6.2.2
Message Rate Service
Nonrecurring Connection Charge:
Rate
n/a
Monthly Recurring Charges:
- Each Base Service Line
n/a
- Voice Mail Option, per line *
n/a
Custom Calling Features
(per line, per month)
- Each feature
n/a
- Package of 3 features
n/a
- Package of 6 features
n/a
- Package of 9 features
n/a
CLASS Features
(per line, per month)
*
- Each feature
n/a
- Package of 3 features
- Package of 6 features
- Package of 9 features
n/a
n/a
n/a
Certain “enhanced” services including stand alone voicemail are not regulated by the
MDTE and are included in this tariff for informational purposes only.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 198
Section 13 – CURRENT RATES (Cont’d)
Section 6 - RESIDENTIAL NETWORK SWITCHED SERVICES (cont’d)
6.2.3
Key Residential Line Service
2.
Flat Rate Key Residential Line Service
Service is not available at this time.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 199
Section 13 – CURRENT RATES (Cont’d)
Section 6 - RESIDENTIAL NETWORK SWITCHED SERVICES (cont’d)
6.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
6.2.3
Key Residential Line Service (cont'd)
3.
Message Rate Key Residential Line Service
Service is not available at this time.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 200
Section 13 – CURRENT RATES (Cont’d)
Section 6 - RESIDENTIAL NETWORK SWITCHED SERVICES (cont’d)
6.2
SERVICE DESCRIPTIONS AND RATES (cont'd)
6.2.4
Flat-Rate Bundled Pricing Plan
Nonrecurring Connection Charge:
$48.00
Monthly Recurring Charges:
-
Each Service Line
Includes selection of custom calling features
Issued: February 9, 2004
Issued by:
$39.95
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
First Revised Page No. 201
Replaces Original Page No. 201
Section 13 – CURRENT RATES (Cont’d)
Section 6 - RESIDENTIAL NETWORK SWITCHED SERVICES (cont’d)
(N)
6.3.1
Incumbent Telco Surcharge
3.89%
(N)
Issued: IDATE
Issued by:
Effective: EDATE
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 202
Section 13 – CURRENT RATES (Cont’d)
Section 7 - BUSINESS NETWORK SWITCHED SERVICES
7.2.1
Basic Business Line Service
1.
Flat Rate Basic Business Line Service
Reserved for Future Use
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 203
Section 13 – CURRENT RATES (Cont’d)
Section 7 - BUSINESS NETWORK SWITCHED SERVICES
7.2.1
Basic Business Line Service
2.
Local Measured Service Rate Basic Business Line Service
Base Service Line
1-line
2-4 lines
5 + lines
5+ plan 1
5+ plan 2
$ 11.95
$ 10.95
$ 9.95
$ 8.95
$ 7.95
$ 125.00
$ 125.00
$ 125.00
$ 125.00
$ 125.00
$
$
$
$
$
0.060
0.060
0.060
0.050
0.050
- Voice Mail Option, per line *
on
ad
di
ti
In
iti
al
N
RC
M
on
t
hl
y
al
Local Usage
$
$
$
$
$
0.007
0.007
0.007
0.010
0.010
$10.95
Custom Calling and CLASS Features:
(per line, per month)
*
- Caller ID
- All other (per feature)
$8.00
$5.00
- Package of 3 features
- Package of 6 features
- Package of 9 features
$13.90
$25.50
$36.00
Certain “enhanced” services including stand alone voicemail are not regulated by the
MDTE and are included in this tariff for informational purposes only.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 204
Section 13 – CURRENT RATES (Cont’d)
Section 7 - BUSINESS NETWORK SWITCHED SERVICES
Reserved for Future Use
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 205
Section 13 – CURRENT RATES (Cont’d)
Section 7 - BUSINESS NETWORK SWITCHED SERVICES
Reserved for Future Use
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 206
Section 13 – CURRENT RATES (Cont’d)
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont’d)
Reserved for Future Use
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 207
Section 13 – CURRENT RATES (Cont’d)
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont’d)
7.2.2
Business Key System Line Service
See Section 7.2.1 – Business Services
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 208
Section 13 – CURRENT RATES (Cont’d)
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont’d)
Reserved for Future Use
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 209
Section 13 – CURRENT RATES (Cont’d)
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont'd)
7.2.2
Business Key System Line Service (cont'd)
Reserved for Future Use
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 210
Section 13 – CURRENT RATES (Cont’d)
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont’d)
7.2.3
Shared Tenant Service
Service not available at this time.
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 211
Section 13 – CURRENT RATES (Cont’d)
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont’d)
7.2.3
Shared Tenant Service (not available)
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 212
Section 13 – CURRENT RATES (Cont’d)
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont’d)
7.2.3
Shared Tenant Service (not available)
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 213
Section 13 – CURRENT RATES (Cont’d)
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont’d)
Purposely left blank
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 214
Section 13 – CURRENT RATES (Cont’d)
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont’d)
Purposely left blank
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 215
Section 13 – CURRENT RATES (Cont’d)
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont’d)
7.2.4
PBX Trunk Service
See Section 7.2.1 – Business Class Service
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 216
Section 13 – CURRENT RATES (Cont’d)
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont’d)
7.2.5
Centrex Service
Basic Service Rate
See Section 7.2.1 – Basic Business
Centrex Capability and Features
- per line per month
$5.00
Issued: February 9, 2004
Issued by:
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
First Revised Page No. 217
Replaces Original Page No. 217
Section 13 – CURRENT RATES (Cont’d)
Section 7 - BUSINESS NETWORK SWITCHED SERVICES (cont’d)
7.2.6
Direct Inward Dialing
- Rate per DID Trunk
Monthly Rate
$36.00
- Each Group of 20 Numbers
- Each Group of 100 Numbers
(N)
7.3.1
Incumbent Telco Surcharge
3.89%
(N)
Issued: IDATE
Issued by:
Effective: EDATE
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180
CornerStone Telephone Company
D.T.E. MA No. 1 – Telephone
Section 13
Original Page No. 218
Section 13 – CURRENT RATES (Cont’d)
Section 8-11
No rates
Section 12 - BILLING AND COLLECTION
12.1
Billing Name and Address Service
Service Establishment Charge
Query Charge Per Telephone Number
Issued: February 9, 2004
Issued by:
$48.00
$.25
Effective: March 11, 2004
Donald Walsh, VP - Marketing
2 Third Street, Suite 303
Troy, NY 12180

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