Verizon | Business Voice Mail | 1-800-483-2000 - Department of Management Services

1-800-483-2000 - Department of Management Services
If you need help using
Verizon Voice Mail or have
questions about the service,
please call:
1- 800 - 483-2000
Representatives are available
24 hours a day, 7 days a week.
While you’re listening to messages...
Move through your messages with the keypad commands shown
in red. You’ll be able to REWIND to catch something you did not
hear... or to change the volume, playback speed and more.
After you listen to each message...
When you finish listening to a message, the commands shown
in black are available. You must choose REPEAT 1 , SAVE 2 ,
ERASE 3 , or SKIP # before the next message will play.
Repeat
Repeat
Save
Save
Erase
Erase
1
2
3
Slower
Reply
Louder
Forward
Faster
4
5
6
Rewind
Pause
Fast-forward
7
8
9
Main Menu
Main Menu
Softer
Menu
Skip
Skip
*
0
#
If you need help using
Verizon Voice Mail
or have questions
about the service, call
1-800-483-2000.
Representatives are
available 24 hours
a day, 7 days a week.
www.verizon.com/smallbiz
©2001 Verizon
While you’re listening to messages...
Move through your messages with the keypad commands shown
in red. You’ll be able to REWIND to catch something you did not
hear... or to change the volume, playback speed and more.
After you listen to each message...
When you finish listening to a message, the commands shown
in black are available. You must choose REPEAT 1 , SAVE 2 ,
ERASE 3 , or SKIP # before the next message will play.
©2001 Verizon
Repeat
Repeat
Save
Save
Erase
Erase
1
2
3
Slower
Reply
Louder
Forward
Faster
Business
Voice Mail
4
5
6
Standard Mailbox
Rewind
Pause
Fast-forward
7
8
9
Main Menu
Main Menu
Softer
Menu
Skip
Skip
*
0
#
Enhanced Mailbox
Announcement-Only Mailbox
Group Mailboxes
USER GUIDE
3058-0901
Thank You for
Selecting a Verizon
Business Messaging Service
1
Table of Contents
About Your Verizon Business Voice Mail .................. 4
Time and Date Stamp ...................................................... 36
Getting Started ................................................................ 6
Optional Features
Pager Notification1.................................................................. 37
Special Delivery1 (Remote Call Notification) ............................ 39
Ring Count Change1 (Customer-Controlled Ringing) ................ 44
Visual Message Waiting Indicator/FSK .................................. 46
Entering Your Mailbox the First Time ........................ 7
Whenever You Want to Use Your
Verizon Business Voice Mail Service .......................... 8
Special Keys That are Always Available ...................... 9
Main Menu............................................................................ 10
Personal Options Menu ................................................ 11
To Listen to Your Messages ............................................ 12
To Scan Messages.............................................................. 14
Personal Options
Greetings ................................................................................ 15
Passcode (Password) ............................................................ 20
Passcode Suppression (Automatic Passcode) ........................ 20
Personal Receptionist (Attendant Transfer) ............................ 22
To Select a “Language” Option .............................................. 24
To Schedule Reminders .................................................. 25
To Send Messages ............................................................ 28
Broadcast Group Lists .......................................................... 30
Delivery Options .................................................................... 34
Specialty Mailboxes
Enhanced Mailboxes ............................................................ 47
Announcement-Only (Answer-Only) Mailboxes ...................... 47
Optional Mailbox Arrangement
Group Mailboxes .................................................................... 48
Getting Started — Group Mailboxes...................................... 49
Gateway Greeting ................................................................ 50
To Set Up Your Gateway Greeting .......................................... 50
Entering Your Group Mailbox the First Time ............................ 52
Whenever You Want to Use Your Group Mailbox .................... 53
Prompts Available to Callers
When They Forward to Your Mailbox ...................... 54
Mailbox Information ...................................................... 55
Voice Mail Overview Map.............................. Inside Back Cover
Voice Mail Quick Reference Card .............. Inside Back Cover
1 Optional
features are available for a low, monthly fee, and installation fees apply if
added after mailbox set-up. Contact your Verizon Business Office for more information.
2
Questions? Please call 1-800-483-2000
3
About Your Verizon Business Voice Mail
About Your Verizon Business Voice Mail... continued
Welcome to Business Voice Mail — the smart voice mail solution
for small, medium and large businesses!
Verizon offers a family of mailbox types to accommodate your needs:
Standard Mailbox 1:
Greeting . . . . . . . . . . . . . . . . . . . . . . . . 2-minute maximum
Message recording time . . . . . . . . . . . . . 2-minute maximum
Message capacity . . . . . . . . . . . . . . . 30-message maximum
Message storage duration . . . . . . . . . . . . . 30-day maximum*
*Messages auto-delete after 30 days.
Broadcast Group Lists . . . . . . . . . 5 lists/24 members per list
Future Delivery and Reminder service . . . . 365-day maximum
Feature Personal Receptionist (“zero-out”) included
Business Voice Mail gives you the advantages of a complete,
feature-rich voice mail system. However, you only invest in the
mailboxes you need — and Verizon maintains all the system
equipment at no additional charge. You are assured of professional,
private call answering and message service 24 hours a day.
Business Voice Mail answers all your incoming calls when:
Your line is busy, and when
You are unable to answer your telephone.
Business Voice Mail answers up to three (3) incoming calls,
simultaneously. No more busy signals to frustrate your callers!
Enhanced Mailbox (Standard Mailbox plus more!)1,2 :
Greeting . . . . . . . . . . . . . . . . . . . . . . . . 2-minute maximum
Message recording time . . . . . . . . . . . . . 5-minute maximum
Message capacity . . . . . . . . . . . . . . . 50-message maximum*
*100 message capacity mailboxes are also available.
Message storage duration . . . . . . . . . . . . . 30-day maximum*
*Messages auto-delete after 30 days.
Broadcast Group Lists . . . . . . . . 10 lists/24 members per list
Future Delivery and Reminder service . . . . 365-day maximum
Feature Personal Receptionist (“zero-out”) included
Stutter dial tone on your line alerts you to NEW messages in your
mailbox. A visual indicator solution is also available (see page 46
for VISUAL MESSAGE WAITING INDICATOR/CLASS/FSK).
Business Voice Mail provides you with a full array of mailbox
features, including three greeting options (see pages 15-19),
Reminder service (see page 25), and Personal Receptionist
(“zero-out” of mailbox).
You can CREATE, SEND, REPLY and REDIRECT messages in Voice
Mail to other Business Voice Mail users1 (see page 28), including
the use of BROADCAST GROUP LISTS (see page 30). Low-cost,
optional features include PAGER NOTIFICATION, SPECIAL DELIVERY
of New messages and RING COUNT CHANGE (see pages 37-45).
Business Voice Mail is easy to use; user-friendly prompts guide
you through all feature settings. Digital-recording quality and flexible
options all work together to enhance your business image.
Verizon Voice Mail Standard Mailboxes are available on monthto-month agreements or discounted term agreement rates.
Call your Verizon Business Office for more details.
Announcement-Only (Answer-Only) Mailbox 1:
Recorded announcement . . . . . . . . . . . . . . . 3-minute maximum*
*5-minute maximum also available.
Feature Personal Receptionist (“zero-out”) included
Does not accommodate recorded messages from callers
1 Contact
your Verizon Business Office for applicable rates.
2 Verizon
1 Additional
charges may apply as Verizon expands the geographic boundaries for
mailbox-to-mailbox system messaging features.
4
Questions? Please call 1-800-483-2000
Business Voice Mail is also introducing a new mailbox package called
Deluxe Mailbox. A Deluxe Mailbox is an Enhanced Mailbox plus the three popular
optional features Pager Notification, Special Delivery and Ring Count Change for
a single, discounted monthly fee. Soon available in all areas where Business
Voice Mail is offered. Contact your local Business Office for more details.
5
Getting Started *
The first time you dial into Business Voice Mail, you will be
asked to set up your mailbox. You will need the following
information to enable you to access Voice Mail:
Voice Mail Access Telephone Number:
Entering Your Mailbox the First Time*
(You must do this before you can listen to messages)
If you call from your business telephone line:
1. Dial the Voice Mail access telephone number.
[Or... dial your own telephone number and press *
when the greeting begins.]
2. Enter your default PASSCODE (the last four digits of your
telephone number with Voice Mail), then press # .
Your Telephone Number with Voice Mail:
3. Follow the simple voice prompts to set up your mailbox.
If you call from any other telephone number:
Temporary Passcode (last 4 digits of your telephone number
with Voice Mail):
1. Dial the Voice Mail access telephone number.
[Or... dial your own telephone number and press *
when the greeting begins].
2. Enter your 10-digit telephone number with Voice Mail.
3. Enter your default Passcode (the last four digits of your
telephone number), then press # .
NOTE: When you set up your mailbox, you will be prompted to create a
personal Passcode (4- to 8-digit number).
Your Business Office Sales Consultant provides you with information
above when you order your Voice Mail service. If you do not have
the information, or have questions, please call our Help Desk at
1-800-483-2000. Representatives are available 24 hours a day,
7 days a week.
*NOTE: Instructions above are not applicable for Group Mailboxes.
See page 49 for Getting Started — Group Mailboxes.
4. Follow the simple voice prompts to set up your mailbox.
The first time you dial in to your mailbox, Voice Mail will prompt you to:
Create a new Passcode (4- to 8-digit number). (See page 20.)
Record your NAME. (See page 18.)
Record PERSONAL GREETING. (See page 16.)
Message Retrieval — How to listen to messages in your mailbox:
After set-up, Voice Mail tells you if you have NEW messages. Refer to
page 12 for instructions on how to review your messages.
IMPORTANT: Callers can leave messages in your mailbox before
you set up your mailbox; interrupted (stutter) dial tone on your line
indicates a New message is in your mailbox. Voice Mail will prompt
you through mailbox set-up so that you can listen to your messages.
*NOTE: Instructions above are not applicable for Group Mailboxes.
6
See pages 48-53 for Group Mailboxes.
Questions? Please call 1-800-483-2000
7
Whenever You Want to Use Your
Verizon Business Voice Mail Service*
Whenever You Want to Use Your Service... continued
NOTES:
1) If you call the Voice Mail access telephone number from outside
your regional calling area, standard toll rates/charges will apply.
If you call from your business telephone line:
When you pick up your telephone handset, if you have NEW
messages you will hear a stutter dial tone.1
2) If you call a telephone number with Business Voice Mail, you can
press * during the mailbox greeting to be prompted to log in
as a user to that specific mailbox only, or you can press * *
to be prompted to log into another mailbox. (Not applicable for
Gateway Greeting of Group Mailboxes.)
1. Dial the Voice Mail access telephone number.
[Or... dial your own telephone number and press *
when the greeting begins.]
2. Enter your personal PASSCODE, then press # . [If PASSCODE
SUPPRESSION 2 is on, this step is skipped (see page 20).]
3. Voice Mail will tell you how many NEW and SAVED messages
you have in your mailbox, and play them to you.
1
1
Special Keys That are Always Available
*
“Star” key. Press this key for prompts to:
Visual Message Waiting Indicator/CLASS/FSK, (a signal to activate a lamp on
CLASS-capable telephone sets or adjunct devices) is an optional service for
business customers who require a visual indicator (see page 46) to alert them
when New messages are left in their mailbox. For more information on this service,
call your Verizon representative.
Passcode Suppression not applicable for Group Mailboxes (see pages 48-53 for
instructions on accessing Group Mailboxes).
If you call from any other telephone number:
1. Dial the Voice Mail access telephone number.
[Or... dial your own telephone number and press *
when your greeting begins].
2. Enter your telephone number with Voice Mail, then press
3. Enter your personal Passcode, then press
#
#
#
Cancel, Exit or Move to a previous menu: This is the
Stop or cancel the current action,
Return to the previous menu,
Access your own mailbox when you have forwarded into
the mailbox service of another Business Voice Mail user
in your local calling area, or
Exit Voice Mail.
Complete Current Action: This is the “Pound” key. Press this
key to complete the current action and move on to the next
menu.
.
.
4. Voice Mail will tell you how many New and SAVED messages
you have in your mailbox, and play them to you.
*NOTE: Instructions above are not applicable for Group Mailboxes.
See page 48-53 for Group Mailboxes.
8
Questions? Please call 1-800-483-2000
9
Main Menu
Personal Options Menu
The following illustrates the options available to you from the
Voice Mail Main Menu.
The following illustrates the options available to you from the
Voice Mail PERSONAL OPTIONS Menu.
Main Menu
Personal Options
To Listen to
Messages ....................
1
To listen to your messages, see page 12.
To Send
Messages ....................
2
To send a message, see page 28.
To Create
Reminder Messages ....
3
To create Reminder messages, see page 25.
Personal
Options ........................
4
To Scan
Messages ....................
5
Help ............................
0
Back Up ......................
*
1 Personal Profile
2
Greetings
3
Broadcast Group Lists
To scan messages for time, date and
sender information, see page 14.
Special Delivery
5 and Personal
Receptionist Numbers
*
10
Back Up
To set/change your Passcode Options,
see page 20.
To select a “Language” Option,
see page 24.
To set/change Pager Notification,
see page 37.
To set/change Special Delivery,
see page 39.
To record/change your Recorded Name,
see page 18.
To record/change your Personal Greeting,
see page 16.
To record/change your Alternate Greeting,
see page 16.
To add a Broadcast Group List, see page 30.
To edit an existing Broadcast Group List,
see page 32.
To delete a Broadcast Group List,
see page 31.
To review your Special Delivery number,
see page 42.
For Personal Receptionist information,
see page 22.
Questions? Please call 1-800-483-2000
11
To Listen to Your Messages
From the Main Menu, press
1
These options are available after message review:
to review your messages.
After You Review Each Message
Your messages will be played to you in the following order:
Urgent New messages (messages callers or senders have marked
“Urgent” when selecting delivery options).
Other New messages (will play oldest to most recent).
Saved messages (will play most recent to oldest).
Future Delivery messages (messages that YOU have recorded and
stored for a later delivery to other mailboxes).
REPEAT message in its entirety.
SAVE current and play next message.
3
ERASE current and play next message.
4
When you REPLY to a message, the original
message is also attached. The recipient will
hear your reply, then the original message.
5 Forward w/Copy FORWARD a copy of current message to
+ Your Response another mailbox1 in your local calling area.
(a.k.a. “Redirect”)
6 Repeat Time and Repeat TIME AND DATE STAMP
Date Stamp
information.
# Skip (message)
SKIP to next message; no change to
message status.
Return to Main Menu.
* Main Menu
1
2
These non-prompted options are available during message review:
When You Review Each Message
Repeat
Save
3 Erase
4 Slower
5 Louder
6 Faster
7 Rewind
8 Pause
9 Fast-forward
0 Softer
# Advance
# Skip (message)
* Main Menu
1
2
#
REPEAT message in its entirety.
SAVE current and play next message.
ERASE current and play next message.
Play current message at a SLOWER pace.
Play current message at a LOUDER volume.
Play current message at a FASTER pace.
REWIND current message 5 seconds.
PAUSE current message for 10 seconds.
FAST-FORWARD current message 5 seconds.
Play current message at a SOFTER volume.
ADVANCE to end of message.
SKIP to next message.
Return to Main Menu.
CAUTION: During message review, if you Erase a message in
error, press * for option to rescue your Erased message(s). When
you press * , the prompt is... “If you need to Save any messages
deleted by mistake, press 1. To go to the Main Menu, press 2.”
IMPORTANT: Be sure to press 1 at this point to rescue your
message(s). [If you press 2 to go to the Main Menu, you will
no longer have the option to rescue the Erased message(s).]
Important Tips:
You
can Repeat a message as often as necessary, but you must Erase,
Save or Skip a message before you can hear the next one.
Remember to check your messages on a regular basis and after long
phone conversations.
1
12
Questions? Please call 1-800-483-2000
Repeat
Save
Erase
Reply w/Copy
Or to the telephone number of a non-subscriber (local or toll-free telephone
number only).
13
To Scan Messages
This feature allows you to quickly SCAN your messages by listening
to the TIME AND DATE STAMP (message “envelope” information)
for each message in your mailbox.
To scan your messages:
1. At the Main Menu, press 5 to Scan messages.
(To reach the Main Menu during message review, press * .)
2. Voice Mail will play the Time and Date Stamp information for
the NEW and SAVED messages in your mailbox.
3. Press 1 if you wish to listen to a specific message.
Press * to cancel and return to the Main Menu.
NOTES:
1) New messages Scan chronologically oldest to most recent;
Saved messages Scan chronologically most recent to oldest.
2) If the caller is a Verizon Voice Mail subscriber (or if a nonsubscriber is programmed into one of your BROADCAST
GROUP LISTS) you will also hear the recording for RECORDED
NAME. (See page 30 for more information about Broadcast
Group Lists.)
3) After the message plays, Voice Mail will automatically
resume Scan to the next message. After Time and Date
Stamp for last message plays, you will be returned to the
Main Menu.
14
Personal Options
Greetings
Verizon Voice Mail offers you the flexibility of three different
types of greetings for your callers:
Personal Greeting... you record when you set up your
mailbox;
Alternate Greeting... you can record at any time as an
option; and
Automatic Greeting... your system default greeting.
The first time you dial into (access) your mailbox, the system will
prompt you to record the PERSONAL GREETING. After you set
up your mailbox, if you prefer to use the AUTOMATIC GREETING
(system default), you can toggle the Automatic Greeting ON or
OFF. When you toggle the Automatic Greeting Off, the Personal
Greeting will play to your callers.
TIP: Research indicates callers are more likely to leave a
message when you use personalized Voice Mail greetings.
Questions? Please call 1-800-483-2000
15
Personal Greeting
Alternate Greeting... continued
When you set up your mailbox, you will be prompted to record
your PERSONAL GREETING. You can change (re-record) your
Personal Greeting at any time. For example, “This is [your name
and/or title] at [your company name]. My office hours are 8 a.m.
to 5 p.m., Monday to Friday. I’m not available to take your call
right now, but you are important to me. Please leave your name,
telephone number and message after the tone, and I’ll return
your call promptly.”
To activate and record/change your Alternate Greeting:
To activate and record/change your Personal Greeting
(see diagram on page 19):
1. At the Main Menu, press 4 to select PERSONAL OPTIONS.
(To reach the Main Menu during message review, press * .)
2. Press
2
for GREETINGS.
3. Press 3 to record/change your Personal Greeting.
The service will play your current Personal Greeting.
Press 1 to keep this Personal Greeting.
Press 2 to re-record. Begin recording after the tone.
The system will replay your new Personal Greeting.
Press 1 to accept.
Press 3 to erase this Personal Greeting. Press 1
to continue without recording a new Personal Greeting.
Press 2 to record a new Personal Greeting.
Alternate Greeting
The ALTERNATE GREETING allows you to leave special information
for your callers for a specific period of time. For example, “Hello,
you have reached [your business name]. Our hours are 8 AM to
5 PM, Monday through Friday. We are now closed. Please leave
your name, telephone number and a brief message at the tone.
We will return your call before Noon of the next working day. Thank
you; we appreciate your business!” When the special information
is no longer needed, you can easily reactivate (toggle to) your
Personal Greeting.
16
1. At the Main Menu, press 4 to select PERSONAL OPTIONS.
(To reach the Main Menu during message review, press * .)
2. Press 2 for GREETINGS.
3a. Press 4 to record/change your ALTERNATE GREETING.
The service will play your current Alternate Greeting.
Press 1 to keep this Alternate Greeting.
Press 2 to re-record. Review. Press 1 to accept.
Press 3 to erase. Press 1 to continue without recording.
Press 2 to record.
3b. OR... press 5 for Alternate Greeting “toggle.” Voice Mail will
tell you if your Alternate Greeting is ON or OFF.
If ON, press 1 to toggle OFF; if OFF press 1 to toggle ON.
Automatic Greeting (System Default Greeting)
When you set up your mailbox, you will be prompted to record
a PERSONAL GREETING. However, at any time after you set up
your mailbox, you can revert back to the AUTOMATIC GREETING,
which is: “You have reached [your RECORDED NAME 1], please
leave a message at the tone.”
How to turn ON the Automatic Greeting
(applicable after you record an Alternate Greeting):
1. At the Main Menu, press 4 to select PERSONAL OPTIONS.
(To reach the Main Menu during message review, press * .)
2. Press 2 for GREETINGS.
3. Press 8 for Automatic Greeting.
4. Press 1 to turn the Automatic Greeting ON.
How to turn OFF the Automatic Greeting:
1. Repeat the process to toggle the Automatic Greeting OFF. When
the Automatic Greeting is OFF, your Personal Greeting will play.
1
Voice Mail plays your telephone number for Recorded Name before your mailbox is
set up; however, when you set up your mailbox, you will be prompted to create a
personal recording for Recorded Name. Your recording replaces the recording of your
telephone number. (No revert to telephone number after you set up your mailbox.)
Questions? Please call 1-800-483-2000
17
Recorded Name
Main Menu
When you set up your mailbox, you will be prompted to create
a RECORDED NAME.
Personal Options
4
Recorded Name is the preface for your AUTOMATIC GREETING
(system default greeting), (see page 17). If you activate and use
your Automatic Greeting, your callers will hear... “You have reached
[your Recorded Name], please leave a message at the tone.”
Personal Options
Greetings
2
NOTES:
1) Suggestions for Recorded Name are personal name and/or
title, name of your business or “other,” as applicable.
2) Voice Mail plays your telephone number for the Recorded
Name before your mailbox is set up; however, when you set
up your mailbox, you will be prompted to create a personal
recording for Recorded Name. (Your personal recording replaces
the system default recording of your telephone number.1)
To change your Recorded Name:
1. At the Main Menu, press 4 to select PERSONAL OPTIONS.
(To reach the Main Menu during message review, press * .)
2. Press
3. Press
2
1
Greetings
Recorded
Name
Personal
Greeting
Alternate
Greeting
Alternate
Greeting Toggle
Automatic
Greeting Toggle
1
3
4
5
8
The system will repeat your
current Greeting.
Greetings Options
for GREETINGS.
for Recorded Name.
Keep it
Change it
Erase it
1
2
3
4. Follow the voice prompts to create your Recorded Name.
Press
1
to accept. Press
2
to re-record.
The service will play your
current recorded Name.
Press 1 to accept.
Press 2 to re-record.
1
18
Begin recording
after the tone,
follow voice
prompts to
accept.
Erase
Do Not
Record
New
Greeting
Record
New
Greeting
1
2
No revert to system default (telephone number recording) for Recorded Name.
Questions? Please call 1-800-483-2000
19
Passcode (Password)
Main Menu
To change your Passcode:
Personal Options
1. At the Main Menu, press 4 to select PERSONAL OPTIONS.
(To reach the Main Menu during message review, press * .)
2. Press
1
for PERSONAL PROFILE.
3. Press
1
for PASSCODE Options.
4. Press
1
to change Passcode.
4
Personal Options
Personal Profile
5. Enter your new 4- to 8-digit Passcode (using numbers
1 through 9). The service will play your new Passcode.
Press 1 to accept Passcode. Press 2 to try again.
1
Personal Profile
CAUTION: To ensure privacy and security, Voice Mail prompts
Passcode Options
you to change your Passcode when you set up your mailbox.
We suggest that you change your Passcode periodically and
use a number other than your telephone number.
1
Passcode Suppression 1 (Automatic Passcode)
Passcode Options
When you activate PASSCODE SUPPRESSION, you can access your
Voice Mail service — from your own telephone line only — without
having to enter your Passcode every time. Convenient time saver!
Change
Passcode
Passcode
Suppression
1
2
To turn Passcode Suppression on/off:
1. At the Main Menu, press 4 to select Personal Options.
(To reach the Main Menu during message review, press * .)
2. Press 1 for Personal Profile.
3. Press
1
for Passcode Options.
4. Press 2 for Passcode Suppression.
If Passcode Suppression is ON, press
If Passcode Suppression is OFF, press
to turn OFF.
1 to turn ON.
1
Enter your new Passcode.
Listen to your new Passcode.
Press 1 to keep it.
Press 2 to try again.
Passcode Suppression
If On
If Off
On
Off
Turn Off
Turn On
1
1
CAUTION: When you activate PASSCODE SUPPRESSION, anyone
with access to your telephone line can enter your mailbox and
review your messages.
1
20
Passcode Suppression not available for Group Mailboxes (see pages 48-53).
Questions? Please call 1-800-483-2000
21
Personal Receptionist 1 (Attendant Transfer)
Main Menu
If you activate PERSONAL RECEPTIONIST, your callers can transfer
out of Voice Mail to a telephone number selected by you (instead of
leaving a message in your mailbox). Personal Receptionist transfers
your callers from your mailbox greeting to a single destination telephone number (local or toll-free number only). You can easily set up
and activate or deactivate this feature at any time.
TIP: Use your PERSONAL GREETING to instruct callers to press
4
Personal Options
Special Delivery and
Personal Receptionist Numbers
0
to transfer to the telephone number you have selected. Example:
“This is [your name] at [your company name]. I’m not available to
take your call now. To leave a message, wait for the tone—or to reach
me at my cell phone number, press 0 now,... before the tone....”
TIP: After telling callers to “press
Personal Options
5
Personal Receptionist Number
0
now,” continue greeting
comments to allow callers time to press 0 before the tone.
Personal Receptionist Number
2
To set/change your Personal Receptionist number:
1. At the Main Menu, press 4 to select PERSONAL OPTIONS.
(To reach the Main Menu during message review, press * .)
2. Press
5
for Personal Receptionist feature.
3. Press
to select/change your Personal Receptionist telephone
number. The service will play your current Personal Receptionist
destination telephone number (if previously set).
Press 1 to keep.
Press 2 to change.
Enter your new 10-digit Personal Receptionist
telephone number.
Press # to keep it and return to the Personal
Receptionist Menu.
2
1
22
The service will play your current Personal
Receptionist number, if one exists.
Personal Receptionist Number
Keep
Change
Delete
1
2
3
Enter your new 10-digit Personal
Receptionist number, or press #
to continue without entering a new
Personal Receptionist number.
Delete
Delete
Keep
1
2
Press 3 to delete.
Press 1 to delete.
Press 2 to keep it and return to the Personal
Receptionist Telephone Number Menu.
Callers must press “0” before the tone to transfer to the destination telephone number.
Questions? Please call 1-800-483-2000
23
To select a Language option
When you use Voice Mail, you will hear voice prompts describing
your options. These are standard instructions to guide you through
your options. You can choose to listen to these instructions in
English, “Expert English1” or Spanish.
To set/change your Language Options:
1. At the Main Menu, press 4 to select PERSONAL OPTIONS.
(To reach the Main Menu during message review, press * .)
2. Press
1
for PERSONAL PROFILE.
3. Press 2 for LANGUAGE Options.
Press 1 for English instructions.
Press 2 for “Expert English” instructions.
Press
3
for Spanish instructions.
Repeat steps above to change Language Option.
1
“Expert English” is a set of abbreviated prompts for more rapid navigation—
applicable for users who are very familiar with their Business Voice Mail service.
Main Menu
Personal Options
4
Personal Options
Personal Profile
Personal Profile
Language Options
1
2
To Schedule Reminders
Use REMINDER service to help you remember appointments
or other important events. Simply set up a future delivery date
and time (maximum 365 days). Reminder service will call your
telephone number on the date and time selected to play your
message to you. If you do not answer the Reminder call, your
Reminder message will be delivered to your Voice Mailbox as
a NEW message.
To schedule a Reminder (see diagram on page 27):
1. At the Main Menu, press 3 for Reminders.
(To reach the Main Menu during message review, press * .)
2. You will be prompted to classify your Reminder.
Press 1 for a one-time Reminder. The Reminder will be
sent once at the date and time specified.
Press 2 for a daily Reminder. Your Reminder will be sent
every day at the time specified.
Press 3 for a daily Reminder on weekdays only. Your
Reminder will be sent Monday–Friday at the time specified.
Press 4 for a Reminder on weekends only. Your Reminder
will be sent on Saturday and Sunday at the time specified.
Press 5 to specify days of the week for the Reminder.
Specify the days you would like to receive a Reminder.
Monday = 1
Tuesday = 2
Wednesday = 3
Thursday = 4
Friday = 5
Saturday = 6
Sunday = 7
For example, if you wish to receive the Reminder on
Monday and Friday, press 1 , then 5 . Voice Mail
will repeat your entries.
Press 1 to keep this schedule. Press 2 to re-try.
Language Options
24
(continued) English
Expert English
Spanish
1
2
3
Questions? Please call 1-800-483-2000
25
Main Menu
To Schedule Reminders... continued
Reminder Messages
4. Record your REMINDER message after the tone. Press any
key when finished.
Press
Press
1
2
Reminder Schedule
5. Enter the date you wish to receive the Reminder using one or
two digits for the month, followed by two digits for the day.
For example:
OR... press
is created.
#
1
2
5
1
2
0
5
= January 25
= December 5
Daily
Reminder
Daily Reminder
on Weekdays
1
2
3
Specify
Review/Delete
Weekend Only
Days of Week Reminders
Reminder
4
5
6
Record your message, then
press any key when finished.
For example:
1
One-Time
Reminder
if Reminder is to be delivered the same day it
6. Enter the time you wish to receive your Reminder. Using
standard time, use one or two digits for the hour, followed
by two digits for the minute.
7. Press
3
to keep this Reminder.
to try again.
8
4
5
1
0
0
0
= 8:45
= 10:00
for AM delivery, press
2
Enter the date and time you wish
to receive the Reminder message.
for PM delivery.
8. The system will repeat the date and time you entered.
Press
Press
1
2
to keep it.
to try again.
NOTE: Mailbox subscribers can schedule a Reminder message to
be sent up to 365 days from when the Reminder was created.
26
Questions? Please call 1-800-483-2000
27
To Send Messages 1
Main Menu
Sending Messages
You can record and SEND a message to any other Verizon Voice
Mailbox in your local calling area.2 To Send messages using the
Voice Mail system, you must “address” your message, record
your message and then Send it. You can also create BROADCAST
GROUP LISTS which allow you to Send a message to several
mailboxes at the same time (see page 30).
2
Send Menu
To another
Voice Mail
Subscriber
To Send a message to other Voice Mail users or Broadcast
Group Lists:
1. At the Main Menu, press 2 to Send a message.
(To reach the Main Menu during message review, press * .)
2. Enter the destination’s 10-digit number or the 1- or 2-digit
Broadcast Group List number for address. Press # after
each entry. To Send to a party with a Group Mailbox3 — enter
the 10-digit telephone number with Voice Mail followed
immediately by the appropriate Group Mailbox number [Area
Code + XXX-XXXX + Group Mailbox number (1, 2, or 3, etc.)].
Repeat to add additional addresses for the message.
If you enter an incorrect address, press * to start over.
3. Press
#
Enter the 10-digit
number. Press #
after each entry. Then
press # after all
numbers are entered.
To a
Broadcast
Group List
To a
NonSubscriber
Enter the 1- or 2-digit
Broadcast Group List
number. Press #
after each entry. Then
press # after all
numbers are entered.
Record your
message, then
press any key
when finished.
to complete addressing.
4. Begin recording your message after the tone.
5. Press any key when you are finished.
6. Press # to Send your message. If you hang up without
pressing # , your message will be sent. (See page 34 for
descriptions of other DELIVERY OPTIONS.)
28
Additional charges may apply as Verizon expands the geographic boundaries for
mailbox-to-mailbox system messaging features.
2
You can also Send and Forward to the telephone number of a non-subscriber (local
or toll-free telephone number only). However, the message plays as soon as the
destination telephone number picks up, which could potentially be an answering
device or system greeting (a portion of the message may not be recorded).
3
See pages 48-53 for information about Group Mailboxes.
Press 1 , then
follow prompts to
record a name for
this entry. Press 2
to continue without
recording a name
for this entry.
Send Menu
Send Message
1
Enter the 10-digit
number. Press #
after each entry. Then
press # after all
numbers are entered.
Private
1
Future Delivery
#
Return Receipt
Urgent
Replay
Cancel
3
4
5
*
Press
#
2
to Send your message.
Questions? Please call 1-800-483-2000
29
Broadcast Group Lists
Broadcast Group Lists... continued
BROADCAST GROUP LISTS are lists of telephone numbers
(“addresses”) you create and maintain. When you establish a
Broadcast Group List, you can SEND a single message to every
number in the group at one time. STANDARD Mailbox users can
create up to 5 Group Lists. ENHANCED Mailbox users can create
up to 10 Group Lists with up to 24 destinations per list.
To delete an entire Broadcast Group List
(see diagram on page 33):
To add a Broadcast Group List (see diagram on page 33):
1. At the Main Menu, press 4 for PERSONAL OPTIONS.
(To reach the Main Menu during message review, press * .)
2. Press 3 for Broadcast Group Lists.
3. Press
1
to add a Broadcast Group List.
4. Select and enter your new 1- or 2-digit Group List number.
(If you already have the maximum number of Broadcast Group
Lists, a prompt will suggest you delete a Group List to free up
a slot for a new Group List.)
5. Record a title for your Group List. Press any key when
finished. Voice Mail will repeat title.
Press 1 to keep title. Press 2 to re-record title.
6. Press 1 to begin adding telephone numbers to this Group
List. To include a subscriber who has a Group Mailbox1—
enter the 10-digit telephone number with Voice Mail followed
immediately by the appropriate Group Mailbox number [Area
Code + XXX-XXXX + Group Mailbox number (1, 2, or 3, etc.)].
1. At the BROADCAST GROUP LIST Menu, press 3 to delete an
existing Group List.
2. Enter the 1- or 2-digit Group List number. If you do not know
the number of the Group List you wish to delete, press 0 #
to hear Group List titles, then press 1 when you hear the
title of the Group List you wish to delete.
3. Voice Mail will repeat the title of the Group List selected.
Press 1 to delete.
Press 2 to keep it and return to the Broadcast Group
List Menu.
To record/change Broadcast Group List titles
(see diagram on page 33):
1. At the Broadcast Group List Menu, press 2 to edit
an existing Group List.
2. Enter the 1- or 2-digit Group List number. If you do not know
the number of the Group List you wish to change, press 0 #
to hear Group List titles, then press 1 when you hear the title
of the Group List you wish to change.
3. Press
3
to record/change Group List title.
4. The system will repeat the current Group List title.
Press 1 to keep Group List title. Press 2 to try again.
5. Record new Group List title. Press any key when finished.
Press 1 to keep Group List title. Press 2 to re-record.
(continued) 1
30
See pages 48-53 for information about Group Mailboxes.
Questions? Please call 1-800-483-2000
31
To add/delete telephone numbers for an existing Broadcast
Group List:
Main Menu
Personal Options
1. At the BROADCAST GROUP LIST Menu, press 2 for
existing Group List.
2. Enter the 1- or 2-digit Group List number. If you do not know
the number of the Broadcast Group List you wish to delete,
press 0 # to hear Group List titles, then press 1 when
you hear title of appropriate Broadcast Group List.
To add telephone numbers:
Personal Options
Broadcast Group Lists
3
Press 1 to add a telephone number to the Group List. Dial
the 10-digit number you wish to add. (Voice Mail prompt
will confirm if telephone number belongs to another Voice
Mail subscriber.)
Press 1 to accept. Press 2 to try again.
Next, you’ll be prompted to either keep, create or
re-record a RECORDED NAME for this number.1
Repeat for each telephone number you wish to add to the
Group List.
To delete telephone numbers:
4
Press
2
to hear Recorded Name for Group List members.
Press 1 when you hear the number you wish to delete.
Repeat for each additional number you wish to delete.
Broadcast Group Lists
Add
Lists
Edit Existing
Lists
Delete
Lists
1
2
3
Enter new Group number.
Record list title.
Press 1 to
begin adding
numbers to this
list, or press #
Enter existing 1- or 2-digit Group number.
Delete List
Edit Existing Lists
Add
Numbers
Delete
Numbers
Change
List Title
1
2
3
to return to the
Broadcast Group
List Menu without
adding numbers.
Dial the 10-digit number
you wish to add. Once
you accept it, you’ll be
prompted to record a
name. Repeat steps for
each additional number.
Press 1 when
you hear the
number you
wish to delete.
Repeat for each
additional
number.
Delete
Keep
1
2
List Title
Keep
Try Again
1
2
Record new list
title, then follow
voice prompts.
1 If
you do not create a new Recorded Name, the recipient’s own Recorded Name will
remain in your list (or telephone number if a non-subscriber).
32
Questions? Please call 1-800-483-2000
33
Delivery Options
Delivery Options... continued
After you record and address your message, you can SEND it as
a regular message by pressing # or simply hanging up, or you
can select one or more of the following DELIVERY OPTIONS:
To select Future Delivery option (after setting up message):1
Private: Marks your message as PRIVATE and announces
message as “Private” to your recipient before the message
is played.
Press
1
to select Private status for a message.
Future Delivery: You choose the date and time of message
delivery. FUTURE DELIVERY messages are stored in your own
mailbox until they are delivered.
Press
2
1
Press
NOTE: Future Delivery is applicable for messages you
record and Send (see page 28) and messages you
Forward (see page 13.)
Return Receipt Notification: When your message is played
by the recipient, the system automatically sends a confirmation
message back to you to verify receipt.
#
1
3
0
= November 30
for today’s date.
2. Using standard2 time, enter the time you want your message
delivered using two digits for the hour, followed by two digits
for the minute.
9 3 0
Example:
= 9:30
to select Future Delivery status for a message.
To review your Future Delivery messages, access your mailbox
and listen to your messages. When you review your messages,
Future Delivery messages will play to you after your NEW and
SAVED messages (see page 12).
1. Enter the date you want your message delivered using two
digits for the month, followed by two digits for the day.
6 0 1
Example:
= June 1
= 11:00
for AM delivery, press 2 for PM delivery.
1
3. Press
1
1
0
0
4. Voice Mail will replay the time and date you selected for
future delivery of your message.
Press
1
Press
2
to change this time and/or date.
Press
3
to cancel future delivery.
to keep this time and/or date.
NOTE: Mailbox subscribers can schedule a FUTURE DELIVERY
message and Send it up to 365 days in the future.
Press 3 to select RETURN RECEIPT NOTIFICATION for
a message.
Urgent Priority: Your message will be played before other
NEW messages in the recipient’s mailbox.
Press
4
to select URGENT PRIORITY status for a message.
1 Future
Delivery is applicable for messages you record and Send (see page 28) and
messages you Forward (see page 13).
2 Use
34
standard time, NOT “military” time.
Questions? Please call 1-800-483-2000
35
Time and Date Stamp
(Message “Envelope” Information)
When you listen to your NEW and SAVED messages, Voice Mail
will play the TIME AND DATE STAMP information for the current
message first (i.e., calendar date and time of day the message
was received in your mailbox).
To repeat the Time and Date Stamp — at the end of the message,
press 6 .
Optional Features 1,2
Pager Notification1
You can set up Voice Mail to call your pager when a NEW message is
left in your mailbox. Voice Mail will call your pager as soon as a
message arrives. If you do not access Voice Mail to review the
message, Voice Mail will then make a maximum of 2 additional
attempts to page you in 15-minute intervals (total 3 attempts
maximum in 30 minutes). PAGER NOTIFICATION setting options are:
All messages, only messages marked “Urgent,” and OFF. Set up this
feature and callers can page you without knowing your pager number!
NOTE: The callback number displayed on your pager will be the
Voice Mail access telephone number. You then access Voice Mail to
retrieve your New message(s).
To turn Pager Notification ON (see diagram on page 38):
1. At the Main Menu, press 4 to select PERSONAL OPTIONS.
(To reach the Main Menu during message review, press * .)
2. Press 1 for PERSONAL PROFILE.
3. Press 3 for PAGING Options.
Press 1 to receive page for ALL messages.
Press 2 to receive page for only messages marked Urgent.
[Callers must press 4 # after the message to mark it
Urgent.] You can use your PERSONAL GREETING to inform
your callers how to “mark their messages Urgent.”
Press 3 to turn Pager Notification OFF.
NOTES:
1) Pager access number (“digit string”) programmed by Verizon.3
2) Pager Notification service must have local or toll-free
access telephone number FROM YOUR OFFICE,
INCLUDING 1-800/1-888 NUMBERS.
(continued) 1 Optional
features are available for a low, monthly fee, and installation fees apply if
added after mailbox set-up. Contact your Verizon Business Office for more information.
dialing rates may apply (see page 56).
3 Reprogramming charges apply for pager number change.
37
2 Additional
36
Questions? Please call 1-800-483-2000
Pager Notification... continued
Special Delivery1 (Remote Call Notification)
NOTES:
When you are away from the office, SPECIAL DELIVERY will call
you at the telephone number you specify (single attempt, no retry)
to inform you when a NEW message arrives in your mailbox. You
enter your access PASSCODE to accept message play. You control
Special Delivery by setting:
The telephone number where you can be reached
(destination number).
Notification for ALL or only messages marked URGENT by
your callers.
The earliest and latest times to be notified.
A Passcode (your personal Passcode for mailbox access).
3) Pager Notification NOT compatible with voice-only paging systems
or alpha-centric-only pagers (digital/number capability required).
4) Pager Notification NOT compatible with pager companies that
use a modem access method for pager notification.
Main Menu
Personal Options
Personal Options
Personal Profile
4
1
Personal Profile
Paging Options
Paging Options
Paging Settings
3
1
Paging Settings
All
Messages
Urgent
Only
Off
1
2
3
To turn Special Delivery ON/OFF (see diagram on page 41):
1. At the Main Menu, press 4 to select PERSONAL OPTIONS.
(To reach the Main Menu during message review, press * .)
2. Press 1 for PERSONAL PROFILE.
3. Press 4 for Special Delivery.
4. Press 1 to activate/deactivate Special Delivery.
If service is OFF, press 1 to turn ON.
If service is ON, press 2 to turn OFF.
To set/change your Special Delivery number
(see diagram on page 41):
1. At the Main Menu, press 4 to select Personal Options.
(To reach the Main Menu during message review, press * .)
2. Press 1 for Personal Profile.
3. Press 4 for Special Delivery.
4. Press 2 to set/change Special Delivery telephone number
(local or toll-free only).
Press 1 to keep this number. Press 2 to try again.
When prompted, enter your new Special Delivery number.
If you wish to continue without entering a Special Delivery
(continued) number, press # .
38
1 Optional
features are available for a low, monthly fee, and installation fees apply if
added after mailbox set-up. Contact your Verizon Business Office for more information.
39
To set/change your Special Delivery schedule:
Main Menu
1. At the Main Menu, press 4 to select PERSONAL OPTIONS.
(To reach the Main Menu during message review, press * .)
2. Press
3. Press
1
for PERSONAL PROFILE.
4
for SPECIAL DELIVERY.
Personal Options
4
Personal Options
4. Press
to set/change Special Delivery schedule.1
Press 1 to change start time.
Press 1 to keep your current start time.
Press 2 to try again. When prompted, use standard2
time to enter new start time, then press # .
Example: 8 2 0 #
= 8:20
1 2 4 5 # = 12:45
3
Personal Profile
1
Personal Profile
Special Delivery
4
Press 1 for AM delivery, press 2 for PM delivery.
Press 2 to change end time.
Press 1 to keep your current end time.
Press 2 to try again.
Press 3 to change the days of week.
Press 1 to use on weekdays only.
Press 2 to use seven days a week.
Press 3 to choose which days to use. Enter the days
you wish to use Special Delivery.
Monday =
Thursday =
Sunday =
1
4
Tuesday =
Friday =
2
5
Wednesday =
Saturday =
7
Press 1 when finished. For example, if you wish to
use Special Delivery on Monday, Tuesday and Friday,
press 1 , 2 , 5 , then 1 .
40
1
Special Delivery “schedule” is the earliest and latest times each day when you
want the Special Delivery ON.
2
Use standard time, NOT “military” time.
3
6
Special Delivery
Turn On/Off
Set/Change Number
Set/Change Schedule
1
2
3
On/Off
On
Off
1
2
Enter new
number, or press
# to continue
without entering
Special Delivery
number.
Set/Change
Number
Keep
Try Again
1
2
Start/End
Time
Keep
Try Again
1
2
Using standard time,
enter new time, then
press # .
Set/Change Schedule
Start Time End Time Days of Week
1
2
3
Days of Week
Weekdays Seven Days
Only
a Week
1
2
Specific
Days
3
Choose which days you
wish to use Special
Delivery, then press 1 .
Questions? Please call 1-800-483-2000
41
Special Delivery... continued
Main Menu
SPECIAL DELIVERY allows you to be called when NEW messages
arrive in your mailbox (see page 39), at a destination telephone
number you select.
Personal Options
4
The Special Delivery Number Menu gives you an opportunity to
quickly review and/or change your Special Delivery destination
telephone number.
Personal Options
Special Delivery and
Personal Receptionist Numbers
To review/change your Special Delivery number:
5
1. At the Main Menu, press 4 to select PERSONAL OPTIONS.
(To reach the Main Menu during message review, press * .)
2. Press 5 for Special Delivery and PERSONAL RECEPTIONIST
numbers.
3. Press 1 for Special Delivery number. The service will play
your current Special Delivery number, if one exists.
Press
Press 2 to set up or change.
Enter your new 10-digit Special Delivery number.
OR... press # to continue without entering a new
Special Delivery number.
1
Special Delivery and
Personal Receptionist Numbers
Special Delivery Number
1
to keep.
Press 3 to delete.
Press 1 to delete. OR... press 2 to keep and return
to the Special Delivery Number Menu.
The service will play your current Special
Delivery number, if one exists.
Special Delivery Number
Keep
Change
Delete
1
2
3
Enter your new 10-digit Special
Delivery number, or press # to
continue without entering a new
Special Delivery number.
42
Delete
Delete
Keep
1
2
Questions? Please call 1-800-483-2000
43
Ring Count Change1 (Customer-Controlled Ringing)
Ring Count Change... continued
RING COUNT CHANGE lets you set the number of times your
telephone rings before your callers forward to your mailbox
(minimum 2 rings; maximum 9 rings). You can change the
setting at any time, and as often as you like.
Use the chart below for reference if the system prompts you
to enter the number of seconds your telephone rings before
forwarding calls to your mailbox.
To set up Ring Count Change:
1. Lift handset, and press
press * 5 8 .)
5
8
#
. (In some areas you must
If you hear three short bursts of dial tone, the system is
prompting you to enter the number of rings you want to
hear before the call is forwarded to your mailbox. You can
set the number of rings from 2-9.
For example: If you want your phone to ring twice before
the call is forwarded to your mailbox, press 2 ; if you
want your phone to ring 5 times, press 5 .
OR
If you hear a normal dial tone after you enter 5 8 # ,
the system is prompting you to enter the number of seconds
you want your phone to ring before the call is forwarded to
your mailbox. (Refer to the rings-to-seconds conversion
chart on page 45 to set the number of rings.)
NOTE: The setting for Ring Count Change only affects your
telephone line when your telephone line is not in use and a
ringing call is not answered. When your telephone line is in use,
your incoming calls will always forward immediately to Voice Mail.
1
44
Number of Rings
Number of Seconds
2
3
4
5
6
7
8
9
10
16
20
28
34
40
46
52
For example: If you want your phone to ring twice before
the call is forwarded to your mailbox, press 1 0 ; if
you want your phone to ring 5 times, press 2 8 .
2. You will hear another stutter dial tone, or a confirmation
signal, either of which validates your selection.
3. Hang up to complete the process.
TIP: A setting of 9 rings is like turning off Voice Mail, as most
callers will hang up before the 9th ring.
Optional features are available for a low, monthly fee. If optional features are added
after installation, additional installation fees apply. Contact your Verizon Business
Office for more information.
Questions? Please call 1-800-483-2000
45
Visual Message Waiting Indicator/CLASS/FSK1
VISUAL MESSAGE WAITING INDICATOR/CLASS/FSK is a signal
which activates a flashing lamp on CLASS/FSK-capable telephone
sets or adjunct display devices to indicate you have a NEW
message in your mailbox.
Specialty Mailboxes
Verizon offers two specialty mailboxes to meet your business needs.
Please contact your Verizon Business Office for more details.
Enhanced Mailboxes
When using Visual Message Waiting Indicator/CLASS/FSK on
a CLASS-capable telephone set or adjunct device, you will get
both a flashing lamp and stutter dial tone for New messages
in your mailbox.
ENHANCED Mailboxes can be arranged as a single mailbox, or as
part of a GROUP MAILBOX arrangement, and provide callers with
all the features of a Standard Mailbox plus selected expanded
capacities:
Not all telephone sets or display devices are CLASS/FSK compatible,
even if they use a flashing lamp to indicate a New message.
(Example: Some telephone sets can activate the message-waiting
lamp via stutter dial tone, while other telephone sets work with a
signal internal to the phone system.)
It is important that you know the specific technology associated
with your telephone set, system, or display device to determine
compatibility with Visual Message Waiting Indicator/CLASS/FSK. The
user manual for your telephone set or the equipment manufacturer’s
Help Desk are the best sources for this information.
If you want a flashing lamp to alert you when you get a New
message in your mailbox, your Verizon Business Office can
provide information regarding a CLASS-capable telephone set,
and Visual Message Waiting Indicator/CLASS/FSK.
NOTE: Visual Message Waiting Indicator/CLASS/FSK feature is
not available in all areas.
Enhanced Mailbox:
GREETING . . . . . . . . . . . . . . . . . . . . . . . . 2-minute maximum
MESSAGE RECORDING TIME . . . . . . . . . . 5-minute maximum
MESSAGE CAPACITY . . . . . . . . . . . . 50-message maximum
Enhanced Mailboxes with a 100-message capacity are also available.
MESSAGE STORAGE . . . . . . . . . . . . . . . . . 30-day maximum
BROADCAST GROUP LISTS . . . 10 lists/24 members per list
FUTURE DELIVERY . . . . . . . . . . . . . . . . . 365 days maximum
PERSONAL RECEPTIONIST (“zero-out”) feature included
Set-up and access instructions for Enhanced Mailboxes are the
same as for STANDARD Mailboxes (see pages 6-8).
Announcement-Only Mailboxes (Answer-Only Mailboxes)
ANNOUNCEMENT-ONLY Mailboxes can be arranged as a single
mailbox, or as part of a Group Mailbox arrangement (including
the Gateway Greeting), and are available if you wish to provide
only recorded information to your callers.
Announcement-Only (Answer-Only) Mailbox:
RECORDED ANNOUNCEMENT . . . . . . . . . 3-minute maximum
PERSONAL RECEPTIONIST (“zero-out”) feature included
Does not accept recorded messages from callers
1
46
Optional feature Visual Message Waiting Indicator/CLASS/FSK can be added at
no additional fee, except in California where a monthly fee applies. If added after
installation, additional installation fees apply. Contact your Verizon Business Office
for more information.
Follow the instructions on pages 6-8 for mailbox set-up and
access instructions. Then simply follow the recorded prompts to
create your Main Announcement. You can also set up the Personal
Receptionist feature (see page 22).
Questions? Please call 1-800-483-2000
47
Optional Mailbox Arrangement
Getting Started — Group Mailboxes
Group Mailboxes (Extension Mailboxes)1
The first time you dial into Business Voice Mail, you will be
asked to set up your mailbox.1 You will need the following
information to enable you to access your Group Mailbox.
GROUP MAILBOXES is an optional arrangement of regular mailboxes
fronted by a GATEWAY GREETING.
Callers will first hear the Gateway Greeting. While listening to
the Gateway Greeting, callers select transfer to an associated
Group Mailbox (based on instructions in the Gateway Greeting).
After callers make their choice — by pressing the appropriate key
(on their telephone keypad) — they will hear the greeting for the
selected Group Mailbox. At the tone, they can leave a message
(if selected mailbox is a mailbox type that accepts messages).
Voice Mail Access Telephone Number:
Group Mailbox Number:
OR... Callers can listen to the Gateway Greeting and wait for automatic system transfer to Group Mailbox #1 and leave a message
at the tone*.
This is the specific Numeric ID for your Group Mailbox.
Example: Group Mailbox “1”, Group Mailbox “2”
or Group Mailbox “3”, etc. Numeric ID for the Gateway
Greeting is always “0”.
Standard Numeric ID for Group Mailboxes is: Group Mailbox “1”,
Group Mailbox “2” or Group Mailbox “3”, etc.
NOTE: Numeric ID for the Gateway Greeting is always “0”.
Your Business Office Sales Consultant provides the information
above when your Group Mailboxes are ordered. If you do not have
this information, please contact the person within your company
who ordered the Group Mailboxes.1
1 Group
Mailboxes (except the Gateway Greeting) are mailbox “types” of your choice
(i.e., Standard, Enhanced or Announcement-Only Mailboxes). For instructions
on how to manage the feature settings for your mailbox, refer to the appropriate
section of this user guide (see pages 2 and 3 for the Table of Contents).
2 Your
business can select the quantity of mailboxes in the group (maximum 99),
and select the mailbox package — with any applicable optional features — for
each mailbox in the group.
*IMPORTANT: Announcement-Only Mailbox not recommended for Mailbox 1;
the Deluxe Mailbox package is only applicable for Mailbox 1.
48
1 If
your company does not have this information, an authorized person from your
business should call our Help Desk at 1-800-483-2000. Representatives are available
24 hours a day, 7 days a Week. Or... your company can re-contact our Business
Office to acquire the information.
Questions? Please call 1-800-483-2000
49
Gateway Greeting
To Set Up Your Gateway Greeting... continued
When you set up the Gateway Greeting, the tutorial prompts you
to create a personalized Gateway Greeting. Personalized Gateway
Greeting example: “You have reached Voice Mail for [company name].
If you know the ID number for the mailbox you wish to reach, please
press that number on your keypad now, followed by # . For Staff
Assistance, press 1 # ; for Billing, press 2 # ...”, etc.
The Gateway Greeting functions the same for all Group Mailboxes.
The Gateway Greeting features are AUTOMATIC GREETING,
PERSONAL GREETING and PERSONAL RECEPTIONIST.
As an alternative to a personalized Gateway Greeting, you can select
the Automatic Greeting (system default greeting) for your Gateway
Greeting, which includes all Recorded Names for the Group
Mailboxes (see page 51). After you set up your Gateway Greeting,
you can override the personalized greeting by turning the Automatic
Greeting ON for the group. The Automatic Gateway Greeting for a
Group Mailbox is... “You have reached Voice Mail for [the 10-digit
telephone number]. If you know the number of the mailbox, please
key it in now, followed by # . Or you can press the Group Mailbox
number from the following options: [callers hear Recorded Names
for all mailboxes in the group in numeric order].” 1
If you call from any other telephone number:
To Set Up Your Gateway Greeting 2
If you call from your business telephone line:
1. Dial the Voice Mail access telephone number.
[Or... dial your own telephone number and press *
when the Automatic Greeting (system greeting) begins.]
2. Enter the default PASSCODE (last four digits of the main
telephone number) for the Gateway Greeting, then press # .
3. Enter Numeric ID ( 0 for Gateway Greeting), then press # .
4. Follow the voice prompts to set up your Gateway Greeting.
NOTE: You will be prompted to create a new Passcode and a
personalized Gateway Greeting.
1 If
50
Automatic Greeting is used, all Group Mailbox users must include their mailbox
Numeric ID in their Recorded Name... “Mailbox number 1, Mary Smith.” or...
“Mailbox number 2, Accounting Department.”
2 Passcode Suppression not applicable for Gateway Greeting.
1. Dial the Voice Mail access telephone number.
[Or... dial your own telephone number and press *
when the Automatic Greeting (system greeting) begins.]
2. Enter the 10-digit telephone number with Voice Mail
(main telephone number), then press # .
3. Enter the default PASSCODE (last four digits of the main
telephone number) for the Gateway Greeting, then press # .
4. Enter the Numeric ID ( 0 for Gateway Greeting), then press # .
5. Follow the voice prompts to set up your Gateway Greeting.
NOTE: You will be prompted to create a new Passcode and a
personalized Gateway Greeting.
To change the personalized Gateway Greeting:
Access the Gateway Greeting following steps above, see page
16 for steps to change the personalized Gateway Greeting.
To use the Automatic Greeting (system default) for the
Gateway Greeting:
Access the Gateway Greeting following steps above, see page
17 for steps to toggle ON the Automatic Greeting. Repeat steps
to toggle OFF the Automatic Greeting.
To activate or change Personal Receptionist feature setting
for the Gateway Greeting:
Access the Gateway Greeting following steps above, see
page 22 for steps to manage feature settings for PERSONAL
RECEPTIONIST feature.
Personal Receptionist provides a “zero-out” option for your callers
who prefer not to leave a recorded message in a Group Mailbox,
but prefer (or must have) “live answer.” Destination telephone
number for Personal Receptionist transfer must be local or
toll-free telephone number only. Caller must press “0” for
Personal Receptionist transfer before the Gateway Greeting
performs a default transfer to Group Mailbox 1.
Questions? Please call 1-800-483-2000
51
Entering Your Group Mailbox the First Time
(applicable for Mailbox #1, #2, #3, etc.)
Whenever You Want to Use Your Group Mailbox
If you call from your main Group Mailbox telephone number:
1. Dial the Voice Mail access telephone number.
2. Enter your personal PASSCODE 1, then press # .
3. Enter the Numeric ID for your Group Mailbox, then press
(Mailbox 1 press 1 # ; Mailbox 2 press 2 # , etc.).
1. Dial the Voice Mail access telephone number.
[Or... dial main telephone number and press * when the
Automatic Greeting (system greeting) begins.]
2. Enter the default PASSCODE for your Group Mailbox, then
press # . Default Passcode is Numeric ID for Group
Mailbox (Example: Mailbox 1 press 1 # ; Mailbox 2
press 2 # , etc.).
3. Enter the Numeric ID for your Group Mailbox, then press
(Mailbox 1 press 1 # ; Mailbox 2 press 2 # , etc.).
To access a Group Mailbox via the Voice Mail access telephone
number — from the main Group Mailbox telephone number:
#
If you call from any other telephone number:
#
4. Follow the voice prompts to set up your Group Mailbox.
NOTE: You will be prompted to create a new Passcode, RECORDED NAME1
and PERSONAL GREETING.
1. Dial the Voice Mail access telephone number.
2. Enter the 10-digit telephone number for Group Mailboxes
(main telephone number), then press # .
3. Enter your personal PASSCODE, then press # .
4. Enter the Numeric ID for your Group Mailbox, then press
(Mailbox 1 press 1 # ; Mailbox 2 press 2 # , etc.).
#
Via the Gateway Greeting from any telephone number:
If you call from any other telephone number:
1.
2.
3.
4.
Dial the main telephone number for Group Mailboxes.
When you hear the Gateway Greeting, press * .
Enter your personal PASSCODE, then press # .
Enter the Numeric ID for your Group Mailbox, then press
(Mailbox 1 press 1 # ; Mailbox 2 press 2 # , etc.).
NOTE: With this access method, the user can only access a
Group Mailbox supported by this Gateway Greeting.
1. Dial the Voice Mail access telephone number.
[Or... dial main telephone number and press * when the
greeting begins.]
2. Enter the 10-digit telephone number for Group Mailboxes
(main telephone number), then press # .
3. Enter the default PASSCODE for your Group Mailbox, then
press # . Default Passcode is Numeric ID for Group
Mailbox (Example: Mailbox 1 press 1 # ; Mailbox 2
press 2 # , etc.).
4. Enter the Numeric ID for your Group Mailbox, then press
(Mailbox 1 press 1 # ; Mailbox 2 press 2 # , etc.).
To Send or Forward a message within Voice Mail
from your mailbox to a Group Mailbox2
#
5. Follow the voice prompts to set up your Group Mailbox.
NOTE: You will be prompted to create a new Passcode, Recorded Name1
and Personal Greeting.
Follow the steps on page 28 to create and Send or Forward a
message. Address message to the 10-digit telephone number for
the Group Mailbox (main telephone number), followed immediately
by the appropriate Group Mailbox number [Area Code + XXX-XXXX
+ Group Mailbox number (1, 2, or 3, etc.)].
1 Passcode
1 If
52
#
Automatic Greeting is used, all Group Mailbox users must include their mailbox
Numeric ID in their Recorded Name... “Mailbox number 1, Mary Smith.” or...
“Mailbox number 2, Accounting Department.”
Suppression not applicable for Group Mailboxes.
2 Applicable
for Sending from a single mailbox to a Group Mailbox, as well as for
Sending from one Group Mailbox to another Group Mailbox — including different
Groups Mailboxes within your local calling area.
53
Prompts Available to Callers When
They Forward to Your Mailbox
Mailbox Information
While callers are listening to your mailbox greeting:
Your caller can press # at any time to bypass your greeting
and receive tone to start recording a message.
NOTE: You can use your PERSONAL GREETING or ALTERNATE
GREETING to let callers know how to bypass your greeting (above).
This can be especially valuable to callers if you have a detailed
greeting and/or if they frequently leave messages in your mailbox. Example: “Welcome to [your company name], if you’d
like more information, please listen to this greeting and leave a
message at the tone. Or, you can press # now to bypass this
greeting and leave a message after the tone....”
After callers leave you a recorded message:
Your caller can press
#
STANDARD Mailboxes have a 30-message capacity.
Voice Mail auto-deletes all messages after 30 days.
ENHANCED Mailboxes have a 50- or 100-message capacity.
Voice Mail auto-deletes all messages after 30 days.
To reach the Main Menu during message review, press * .
Your PASSCODE:
to choose from the following options:
Press
Press * to ERASE the original message and record a
new message.
Press
when finished recording to SEND the
message and EXIT the mailbox.
1
to mark the message as PRIVATE.
Press
4
to mark the message as URGENT.
Press
5
to HEAR the message they just recorded.
#
If you call the number of a Verizon Voice Mail subscriber within
your regional calling area, you can press * * during the
greeting to be prompted for login to another mailbox. This does
not apply during the Gateway Mailbox greeting for GROUP
MAILBOXES, where pressing * prompts you to login to
a member mailbox in the Group. You will only be able to
access Group Mailboxes within that specific group.
Press * to back up to the previous menu level.
NOTE: You can use your Personal or Alternate Greeting to let
54
Must be a 4- to 8-digit number and cannot include
* or # .
Should not begin with 0 .
Should not be the same as your telephone number, to
protect your security.
#
callers know they can listen and re-record their messages. This
may be especially valuable to callers who need to leave a detailed
message or who inadvertently exceed the recording time and
wish to re-record rather than call back and leave a second
message. Example: “Welcome to [your company name], we
are open but unavailable to take your call right now. Please
leave a message at the tone. When your message is complete,
you can hang up, or press # and select an option.”
When your STANDARD Mailbox has a total of 30 NEW and/or
SAVED messages, Voice Mail will play your greeting to callers,
followed by a Voice Mail system message that tells callers
your mailbox is “full” and cannot accept additional messages
at that time.
IMPORTANT: Callers cannot leave a message when your
mailbox is full!
55
Limitation of Liability
Verizon extends no warranties, (including any warranty of
merchantability or fitness for a particular purpose), with respect to
the service described in this guide. Verizon’s liability for any failure
or defect in the service shall be limited to a refund of service
charges for the time the service failed to perform. Verizon
assumes no responsibility for any unauthorized use of the service
and shall not be liable for special, consequential or incidental
damages which may arise in connection with provision or use of
the service described in this guide. The charges for the service
have been established on this basis. By accepting and using this
service, the customer agrees to this limitation of liability.
NOTE: Your Verizon Business Voice Mail service will be periodically
unavailable during late evening hours for general maintenance. We
schedule this maintenance work during lowest usage period to minimize
inconvenience to our users.
Additional rates that may apply
Long distance
If you dial the Voice Mail system access number from a location outside
of your local calling area, long distance rates will apply.
Measured service
If you have measured local service, local-usage or message-unit charges
will apply for each call forwarded to your mailbox, and for each time you
dial in to check your messages.
If you need help using Verizon Voice Mail or have
questions about the service, please call:
1- 800 - 483-2000
Representatives are available
24 hours a day, 7 days a week.
56
Overview Map
Quick Reference Card
Verizon Business Voice Mail
Overview Map and
Quick Reference Card
When You Review Each Message
Main Menu
To Listen to Messages ..........
1
To Send Messages ................
2
To Create Reminders ..............
3
Save
Erase
Repeat (entire)
Save
1
2
3
1
2
3
Slower
Louder
Faster
Reply
Forward
Time & Date Stamp
5
4
5
6
4
Rewind
Pause
Fast-forward
Main Menu
*
7
8
9
Main Menu
Softer
Advance
*
0
#
To Create Reminders
Erase
6
Skip
#
0
Create a Reminder
Record message, then
press any key. Enter the
Create a Reminder ........ 2
Personal Options ..................
After You Review Each Message
Repeat (entire)
4
date and time you’d like
One-Time Reminder ......... 1
to receive Reminder.
Daily Reminder................. 2
Weekday-Only Reminder .. 3
Cut along
dotted line
Verizon Business Voice Mail
Quick Reference Card
Press
Listen to your messages — during (after) ...... 1
Repeat (Repeat) ...................................... 1
Save (Save).............................................. 2
Erase (Erase) .......................................... 3
Slower (Reply).......................................... 4
Louder (Forward)...................................... 5
Faster .................................................... 6
Rewind.................................................... 7
Pause...................................................... 8
Fast-forward ............................................ 9
Main Menu (Main Menu) .......................... *
Softer (Menu) .......................................... 0
Skip (Skip) .............................................. #
Sending messages ...................................... 2
Enter destinations, then ............................ #
Record message, then.............................. #
Send .................................................. #
Private ................................................ 1
Future Delivery .................................. 2
Return Receipt .................................... 3
Urgent ................................................ 4
Create a Reminder Message ........................ 3
To Scan Messages ..............
5
Help ......................................
0
Cancel/Back Up ....................
*
Weekend-Only Reminder .. 4
Specify Days .................... 5
Passcode Options
Personal Profile
Skip Ahead ..........................
#
Passcode Options ........
1
Language ....................
Paging Options ............
Change Passcode ........... 1
Passcode Suppression..... 2
Review Reminders............ 6
“Language”
Regular English ....
1
2
Expert English ......
2
3
Spanish ................
3
Special Delivery ............ 4
Greetings
Personal Options
Recorded Name .............. 1
Personal Profile............................ 1
Personal Greeting ............ 3
Greetings................................... 2
Alternate Greeting.............. 4
Broadcast Group Lists .................. 3
Alternate Greeting ON/OFF 5
Special Delivery and
Personal Receptionist Numbers ...... 5
Special Delivery
Turn On/Off ............................................... 1
Automatic Greeting............ 8
Review Notification Number ...................... 2
Special Delivery Schedule.......................... 3
Group
Broadcast List
Special Delivery and
Personal Receptionist Numbers
Add Lists ........................ 1
Special Delivery ............................ 1
Edit Lists ........................ 2
Personal Receptionist ................... 2
Delete Lists ..................... 3
Edit Lists
Add Numbers ........ 1
Delete Numbers...... 2
Change Title .......... 3
Delivery Options
Dial the number/s you
Begin recording
would like to send a
message after the
message to. Press #
tone, then press
after each entry, then
Private ........................ 1
# when finished.
Future Delivery............ 2
press # again when
Return Receipt ............ 3
finished.
Urgent ......................... 4
Send ........................... #
Cancel.........................
Paging Options
All Messages ...................... 1
Urgent Messages Only ........ 2
No Messages .................... 3
Special Delivery Schedule
Change Days of Week
Start Time ........................... 1
Weekdays Only ................... 1
End Time............................. 2
Seven Days Per Week ......... 2
Days of Week...................... 3
Choose Specific Days .......... 3
Questions? Please call 1-800-483-2000
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