Dogtra 1500 NCP Owner's manual

Dogtra 1500 NCP Owner's manual
Owner’s Manual
OVERVIEW
Please read this manual thoroughly before using the iQ No Bark Collar.
PRODUCT SAFETY AND HEALTH STATEMENT
1. The iQ No Bark Collar is intended to prevent the barking of dogs only.
It is NOT intended for use on people or on animals other than dogs.
Dogtra does not assume any liability for the improper use of the iQ No
Bark Collar.
2. Leaving the iQ No Bark Collar in the same position on a dog’s neck
for extended periods of time can cause skin irritation. To prevent this,
occasionally reposition the unit so the contact points are moved to a
different location on the dog’s neck. ALWAYS check your dog’s neck
for signs of skin irritation when using the iQ No Bark Collar.
3. A proper fit is necessary for the iQ No Bark Collar to work optimally.
Both contact points must be in contact with your dog’s skin at all
times for a consistent stimulation. A loose fitting collar can cause the
contact points to rub against the skin and cause irritation.
4. The iQ No Bark Collars are not intended for use on dogs weighing
less than 10 pounds or less than 6 months of age. Please consult a
veterinarian if attempting to use the iQ No Bark Collar on dogs
smaller than the recommended weight.
5. Please remove the iQ No Bark Collar before playing with your dog.
The activity may cause your dog to bark, which could lead him/her to
associate playing with the electrical stimulation.
6. Closely monitor your dog’s activity and stimulation output while using
the iQ No Bark Collar. When removing the iQ No Bark Collar from
your dog’s neck, make sure your dog is not barking and in a calm or
stable condition.
PACKAGE CONTENTS
Owner’s Manual
iQ No Bark Collar
Detachable strap
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Batteries (2)
Owner’s Manual
MAIN FEATURES
- Reduced size receiver
- Replaceable Coin Lithium Batteries (2)
- Low to Medium power unit with 10 levels of stimulation
- Non-stimulating Pager and Test modes
- Bark recognition sensor
- Fully waterproof
- Conductive plastic contact points
- Ergonomically designed to reduce pressure on your dog
- Detachable collar strap
DESCRIPTION
Conductive plastic contact points
② LED battery
life indicator
① On/Off and
intensity dial
Bark recognition
nition sensor
Battery cover
2
Detachable strap
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How to Use the On/Off and Intensity Dial (picture ①)
- The On/Off & Intensity Dial on the collar is used to turn the iQ No Bark
Collar on and off, to select the intensity level, and to test the no bark collar.
- Set the On/Off & Intensity Dial to the “Off” position to turn off the iQ
No Bark Collar.
- When the dial is set to the pager mode (P), the collar will only vibrate.
- Level (1) is the lowest stimulation level with level (10) being the
highest. On each level, a vibration is followed by the stimulation.
- Set the On/Off & Intensity Dial to the test mode (T) to test the iQ No
Bark Collar. See the Testing Guide for directions on how to test the iQ
No Bark Collar.
On/Off
& Intensity Dial
Function
Off
P
1~10
T
Power Off
Vibration only (non-stimulation)
Vibration followed by stimulation
Test mode
NOTICE
When first using the iQ No Bark Collar, it is recommended that you start
with the lowest level. If the dog continues to bark, gradually increase the
intensity level. Closely monitor your dog’s reaction to find the right
stimulation level.
LED battery life indicator (picture ②)
The LED indicator will flash for 1 second when the iQ No Bark Collar has
been turned on, and every 2 seconds afterwards. If your dog does not bark
for over 10 seconds, the LED indicator will turn off and the iQ No Bark
Collar will go into a sleep mode to conserve battery life. It will reactivate
when your dog barks and a vibration/correction needs to be made.
Operation modes
1. Non-stimulating Pager vibration mode
- Turn the intensity dial to P.
- When your dog barks, the iQ No Bark Collar will vibrate twice.
2. Stimulation modes 1-10
- Stimulation levels from 1 to 10, with 1 being the lowest level and 10
being the highest level.
3
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- When the iQ No Bark collar is first activated by the dog’s bark, the
unit will give a warning non-stimulating vibration. If the dog
continues to bark, the unit will give a non-stimulating vibration
followed by a correction at the level it is set on.
* The iQ No Bark Collar has a preset delay of 15 seconds in-between
corrections. Once the unit activates, it WILL NOT activate again until
15 seconds has gone by. (The unit will reset to the warning
non-stimulating vibration after 17 seconds of a correction if the dog
does not bark.)
TESTING THE IQ NO BARK COLLAR
- Turn the On/Off and Intensity Dial to (T), for the test mode. The LED
indicator will flash once, and after 2 seconds it will continue flashing
every 2 seconds.
- Activate the collar by making sounds directly into the mic. The unit
should now vibrate twice. After waiting 15 seconds, repeat the test once
more to verify that it is fully functional.
* When on the test mode, the sensor may be sensitive enough that it may
activate easily by a quiet sound or tap.
ATTACHING THE COLLAR STRAP
Pull the strap around the body
of the iQ No Bark Collar
in the direction shown.
Hold strap here
Hold strap here
1. With the On/Off
2. Pull the collar strap
3. Be sure that the collar
Intensity Dial going in
from the opposite side
strap is wrapped fully
first, insert the body of
of the On/Off Intensity
around the body of the
the iQ No Bark Collar
Dial over the rest of
iQ No Bark Collar.
into the collar strap.
the body.
* For video instructions on how to attach the collar strap, please visit
www.dogtra.com/iqpet
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REPLACING THE BATTERIES
- Using a coin, unscrew the battery
cover counterclockwise.
- Insert two batteries with the plus sides
facing out.
- Check to make sure that the rubber
gasket is in place, and screw in the
battery cover clockwise.
* When the batteries are placed incorrectly, the LED indicator light may
turn on, but the unit will not operate properly.
PROPER FIT
A proper fit is necessary for the iQ No
Bark Collar to work optimally. Both
contact points must be in contact with
your dog’s skin at all times for a
consistent stimulation. A loose fitting
collar can cause the contact points to
rub against the skin and cause irritation.
TROUBLESHOOTING
1. When do I replace the batteries on my iQ No Bark Collar?
- If the unit is not activating or the LED indicator does not turn on, the
batteries may need to be replaced. Overall battery life will be dependent
on usage. With the iQ No Bark Collar activating around 10 times a day,
the battery will have an average life of about 2-weeks.
- To clean the iQ No Bark Collar, make sure the battery cover is closed
and fully sealed, and wipe down the unit with a damp cloth and some
alcohol. Make sure the unit is completely dry before use.
2. My dog is not reacting to the iQ No Bark Collar.
- Check the LED indicator light to see that the iQ No Bark Collar has
enough battery life.
- Tighten the collar strap around your dog’s neck if it is too loose and
make sure the contact points are held firmly against the dog’s skin.
- If your dog has a thick or long coat, you may need to trim the hair on
the dog’s neck, so that both contact points are touching the dog’s skin.
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- The intensity level may be too low for your dog. Increase the
stimulation, starting from the lowest level, until the dog responds,
usually by a neck movement, head shaking, or looking over the
shoulders. The response may be very subtle.
3. My dog has skin irritation.
- This may be due to an improper fit or leaving the collar in the same
location for an extended period of time. If your dog exhibits signs of
skin irritation, consult with a veterinarian.
- Once the dog’s skin returns to a normal condition, continue to use the
collar and check your dog’s neck each time you use the unit.
To purchase accessories, please visit Dogtra’s online store at
shop.dogtra.com or call customer service at 1-888-811-9111.
WARRANTY AND REPAIR INFORMATION
1-Year Comprehensive Warranty
Dogtra Company provides the original purchaser with a 1-YEAR WARRANTY for the iQ Series,
EF 3000 Gold, RR Deluxe, YS300, and YS500. The warranty begins from the date of purchase. For
the first year, coverage is for Parts, Labor, and Accessories.
After the first year, the cost of Parts, Accessories, Labor fees, and Shipping fees incurred are the
customer’s responsibility. Labor fees will be variable depending on the extent of the work required.
To Qualify for the Dogtra Warranty
All products must be registered and/or a proof of purchase is required to initiate repair work under
warranty. To register your Dogtra product, log onto our website at www.dogtra.com, click on the
warranty registration link, and fill out the required information. Registration must be completed
within 30 days of purchase. If you do not have access to a computer, you can call our toll free
number at 1-888-811-9111, and one of our customer service representatives will register the product
for you. If you were unable to register your product within 30 days of purchase, we will accept all
products for repair with a proof of purchase. We strongly recommend keeping the original receipt.
If your product is not registered and a proof of purchase is not available at the time of service,
Dogtra will estimate the age of the unit by the serial number. Serial number estimates can differ
from the actual purchase date. A serial number estimate is the only method of determining an
approximate date of purchase without product registration or a proof of purchase.
Not Covered Under Warranty
Dogtra DOES NOT offer warranty for products that have been bought secondhand or as a resold
product. Dogtra DOES NOT replace defective units or provide refunds for products purchased
from us after 30 days from the date of purchase. Dogtra DOES NOT cover the cost of shipping
outside of the Continental United States. Issues of replacement and refunds on units purchased less
than 30 days from an authorized dealer must be addressed to the dealer directly. If the products
purchased from an authorized dealer are after 30 days from the date of purchase, please send the
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units to Dogtra for service and repair. Dogtra DOES NOT cover the cost of repairs and
replacements due to misuse by the owner or dog, improper maintenance, and/or lost units. Any
water damage on the Water Resistant Transmitters of the 175NCP, 180NCP, 200NCP series,
1400NCP Series, 1500NCP Series, and iQ, and the Water Resistant Receivers of the RRS, RRD,
and RR Deluxe, will not be covered. All replacement costs for either the transmitter or receiver
will be the owner’s responsibility. The warranty is void if the unit has been altered or an
unauthorized person has damaged the unit while attempting repair work. Rechargeable battery
replacement by the customer during the first year of the 1-Year Comprehensive Warranty is not
recommended. If the customer chooses to replace rechargeable batteries, any damage to the unit
during the change-out by the owner will void the warranty. The removal of serial numbers from
any Dogtra products will void the warranty. Dogtra reserves the right to retain and discard any
parts or accessories that have been found damaged upon replacement and repair.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the “Trouble Shooting Guide” in the Owner’s Manual
and call customer service at 1-888-811-9111, for technical support, before sending it to Dogtra for
Service. The cost of shipping products under warranty back to Dogtra is the customer’s
responsibility. Dogtra is not responsible for units damaged or lost in transition to Dogtra. Dogtra is
not responsible for loss of training time or inconvenience while the unit is in for repair work.
Dogtra does not provide loaner units or any form of compensation during the repair period. A copy
of the sales receipt showing the purchase date may be required before warranty work is initiated.
Please include a brief explanation outlining the problem and include your name, address,
city/state/zip code, daytime phone number, evening phone number, and email address. Or you can
visit our website at www.dogtra.com for a service request form. If the repair costs are not covered
under warranty, we will call you for payment information and authorization. For any questions
concerning your Dogtra products, call us toll free at 1-888-811-9111, M-F 8:30AM - 4:00PM,
Pacific Standard Time, or email us at [email protected] for specific repair inquiries.
Send repair units to :
Dogtra Company / Repairs
22912 Lockness Avenue, Torrance, CA 90501 U.S.A.
by Dogtra Company
22912 Lockness Ave., Torrance, CA 90501 U.S.A.
Tel: 310-534-0101 / Fax: 310-534-9111
Toll free: 1-888-811-9111 / Email: [email protected]
Website: www.dogtra.com / Store website: shop.dogtra.com
ⓒ Copyright 2012 Dogtra Company (1)
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