Blackberry | PEARL 8200 - PEARL 8220 SMARTPHONE - SAFETY AND | MicroStrategy Evaluation Edition Quick Start Guide

MicroStrategy Evaluation Edition
Quick Start Guide
Version: 9.4
Document Number: 09460940
Twenty-fourth Edition, version 9.4
To ensure that you are using the documentation that corresponds to the software you are licensed to use, compare this version number with the software
version shown in “About MicroStrategy...” in the Help menu of your software.
Document number: 09460940
Copyright © 2013 by MicroStrategy Incorporated. All rights reserved.
If you have not executed a written or electronic agreement with MicroStrategy or any authorized MicroStrategy distributor, the following terms apply:
This software and documentation are the proprietary and confidential information of MicroStrategy Incorporated and may not be provided to any other
person. Copyright © 2001-2013 by MicroStrategy Incorporated. All rights reserved.
THIS SOFTWARE AND DOCUMENTATION ARE PROVIDED “AS IS” AND WITHOUT EXPRESS OR LIMITED WARRANTY OF ANY KIND BY EITHER
MICROSTRATEGY INCORPORATED OR ANYONE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION, OR DISTRIBUTION OF THE
SOFTWARE OR DOCUMENTATION, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE, GOOD TITLE AND NONINFRINGMENT, QUALITY OR ACCURACY. THE ENTIRE RISK AS TO THE QUALITY AND
PERFORMANCE OF THE SOFTWARE AND DOCUMENTATION IS WITH YOU. SHOULD THE SOFTWARE OR DOCUMENTATION PROVE
DEFECTIVE, YOU (AND NOT MICROSTRATEGY, INC. OR ANYONE ELSE WHO HAS BEEN INVOLVED WITH THE CREATION, PRODUCTION, OR
DISTRIBUTION OF THE SOFTWARE OR DOCUMENTATION) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR
CORRECTION. SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO
YOU.
In no event will MicroStrategy, Inc. or any other person involved with the creation, production, or distribution of the Software be liable to you on account
of any claim for damage, including any lost profits, lost savings, or other special, incidental, consequential, or exemplary damages, including but not limited
to any damages assessed against or paid by you to any third party, arising from the use, inability to use, quality, or performance of such Software and
Documentation, even if MicroStrategy, Inc. or any such other person or entity has been advised of the possibility of such damages, or for the claim by any
other party. In addition, MicroStrategy, Inc. or any other person involved in the creation, production, or distribution of the Software shall not be liable for
any claim by you or any other party for damages arising from the use, inability to use, quality, or performance of such Software and Documentation, based
upon principles of contract warranty, negligence, strict liability for the negligence of indemnity or contribution, the failure of any remedy to achieve its
essential purpose, or otherwise. The entire liability of MicroStrategy, Inc. and your exclusive remedy shall not exceed, at the option of MicroStrategy, Inc.,
either a full refund of the price paid, or replacement of the Software. No oral or written information given out expands the liability of MicroStrategy, Inc.
beyond that specified in the above limitation of liability. Some states do not allow the limitation or exclusion of liability for incidental or consequential
damages, so the above limitation may not apply to you.
The information contained in this manual (the Documentation) and the Software are copyrighted and all rights are reserved by MicroStrategy, Inc.
MicroStrategy, Inc. reserves the right to make periodic modifications to the Software or the Documentation without obligation to notify any person or entity
of such revision. Copying, duplicating, selling, or otherwise distributing any part of the Software or Documentation without prior written consent of an
authorized representative of MicroStrategy, Inc. are prohibited. U.S. Government Restricted Rights. It is acknowledged that the Software and
Documentation were developed at private expense, that no part is public domain, and that the Software and Documentation are Commercial Computer
Software provided with RESTRICTED RIGHTS under Federal Acquisition Regulations and agency supplements to them. Use, duplication, or disclosure
by the U.S. Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at
DFAR 252.227-7013 et. seq. or subparagraphs (c)(1) and (2) of the Commercial Computer Software—Restricted Rights at FAR 52.227-19, as applicable.
Contractor is MicroStrategy, Inc., 1850 Towers Crescent Plaza, Tysons Corner, VA 22182. Rights are reserved under copyright laws of the United States
with respect to unpublished portions of the Software.
The following are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries:
MicroStrategy, MicroStrategy 6, MicroStrategy 7, MicroStrategy 7i, MicroStrategy 7i Evaluation Edition, MicroStrategy 7i Olap Services, MicroStrategy 8,
MicroStrategy 9, MicroStrategy Distribution Services, MicroStrategy MultiSource Option, MicroStrategy Command Manager, MicroStrategy Enterprise
Manager, MicroStrategy Object Manager, MicroStrategy Reporting Suite, MicroStrategy Power User, MicroStrategy Analyst, MicroStrategy Consumer,
MicroStrategy Email Delivery, MicroStrategy BI Author, MicroStrategy BI Modeler, MicroStrategy Evaluation Edition, MicroStrategy Administrator,
MicroStrategy Agent, MicroStrategy Architect, MicroStrategy BI Developer Kit, MicroStrategy Broadcast Server, MicroStrategy Broadcaster,
MicroStrategy Broadcaster Server, MicroStrategy Business Intelligence Platform, MicroStrategy Consulting, MicroStrategy CRM Applications,
MicroStrategy Customer Analyzer, MicroStrategy Desktop, MicroStrategy Desktop Analyst, MicroStrategy Desktop Designer, MicroStrategy eCRM 7,
MicroStrategy Education, MicroStrategy eTrainer, MicroStrategy Executive, MicroStrategy Infocenter, MicroStrategy Intelligence Server, MicroStrategy
Intelligence Server Universal Edition, MicroStrategy MDX Adapter, MicroStrategy Narrowcast Server, MicroStrategy Objects, MicroStrategy OLAP
Provider, MicroStrategy SDK, MicroStrategy Support, MicroStrategy Telecaster, MicroStrategy Transactor, MicroStrategy Web, MicroStrategy Web
Business Analyzer, MicroStrategy World, Application Development and Sophisticated Analysis, Best In Business Intelligence, Centralized Application
Management, Information Like Water, Intelligence Through Every Phone, Intelligence To Every Decision Maker, Intelligent E-Business, Personalized
Intelligence Portal, Query Tone, Rapid Application Development, MicroStrategy Intelligent Cubes, The Foundation For Intelligent E-Business, The
Integrated Business Intelligence Platform Built For The Enterprise, The Platform For Intelligent E-Business, The Scalable Business Intelligence Platform
Built For The Internet, Office Intelligence, MicroStrategy Office, MicroStrategy Report Services, MicroStrategy Web MMT, MicroStrategy Web Services,
Pixel Perfect, Pixel-Perfect, MicroStrategy Mobile, MicroStrategy Integrity Manager and MicroStrategy Data Mining Services are all registered trademarks
or trademarks of MicroStrategy Incorporated.
All other company and product names may be trademarks of the respective companies with which they are associated. Specifications subject to change
without notice. MicroStrategy is not responsible for errors or omissions. MicroStrategy makes no warranties or commitments concerning the availability
of future products or versions that may be planned or under development.
Patent Information
This product is patented. One or more of the following patents may apply to the product sold herein: U.S. Patent Nos. 6,154,766, 6,173,310, 6,260,050,
6,263,051, 6,269,393, 6,279,033, 6,567,796, 6,587,547, 6,606,596, 6,658,093, 6,658,432, 6,662,195, 6,671,715, 6,691,100, 6,694,316, 6,697,808,
6,704,723, 6,741,980, 6,765,997, 6,768,788, 6,772,137, 6,788,768, 6,798,867, 6,801,910, 6,820,073, 6,829,334, 6,836,537, 6,850,603, 6,859,798,
6,873,693, 6,885,734, 6,940,953, 6,964,012, 6,977,992, 6,996,568, 6,996,569, 7,003,512, 7,010,518, 7,016,480, 7,020,251, 7,039,165, 7,082,422,
7,113,993, 7,127,403, 7,174,349, 7,181,417, 7,194,457, 7,197,461, 7,228,303, 7,260,577, 7,266,181, 7,272,212, 7,302,639, 7,324,942, 7,330,847,
7,340,040, 7,356,758, 7,356,840, 7,415,438, 7,428,302, 7,430,562, 7,440,898, 7,486,780, 7,509,671, 7,516,181, 7,559,048, 7,574,376, 7,617,201,
7,725,811, 7,801,967, 7,836,178, 7,861,161, 7,861,253, 7,881,443, 7,925,616, 7,945,584, 7,970,782, 8,005,870, 8,051,168, 8,051,369, 8,094,788,
8,130,918, 8,296,287, 8,321,411, and 8,452,755. Other patent applications are pending.
Various MicroStrategy products contain the copyrighted technology of third parties. This product may contain one or more of the following copyrighted
technologies:
Graph Generation Engine Copyright © 1998-2013. Three D Graphics, Inc. All rights reserved.
Actuate® Formula One. Copyright © 1993-2013 Actuate Corporation. All rights reserved.
XML parser Copyright © 2003-2013 Microsoft Corporation. All rights reserved.
Xalan XSLT processor. Copyright © 1999-2013. The Apache Software Foundation. All rights reserved.
Xerces XML parser. Copyright © 1999-2013. The Apache Software Foundation. All rights reserved.
FOP XSL formatting objects. Copyright © 2004-2013. The Apache Software Foundation. All rights reserved.
Portions of Intelligence Server memory management Copyright © 1991-2013 Compuware Corporation. All rights reserved.
ASIHTTPRequest library. Copyright © 2007-2013, All-Seeing Interactive. All rights reserved.
This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)
International Components for Unicode
Copyright © 1999-2013 Compaq Computer Corporation
Copyright © 1999-2013 Hewlett-Packard Company
Copyright © 1999-2013 IBM Corporation
Copyright © 1999-2013 Hummingbird Communications Ltd.
Copyright © 1999-2013 Silicon Graphics, Inc.
Copyright © 1999-2013 Sun Microsystems, Inc.
Copyright © 1999-2013 The Open Group
All rights reserved.
Real Player and RealJukebox are included under license from Real Networks, Inc. Copyright © 1999-2013. All rights reserved.
1
1.
WELCOME TO
MICROSTRATEGY
Introduction
Thank you for your interest in MicroStrategy 9 — Platform for Mobile
Intelligence.
Since 1989, MicroStrategy has helped corporations transform their
operational data into actionable information. MicroStrategy 9, with its
industrial-strength business intelligence, helps organizations improve
business performance by providing easy-to-use technology for monitoring,
reporting, and analyzing all of their enterprise data. With the MicroStrategy
platform, you can analyze and make decisions based upon the data within
your organization’s enterprise data warehouse. You can also build analytical
solutions across all areas of your organization's business, including sales,
marketing, operations, financial analysis, customer relationship
management, and supply chain. Its intuitive user interfaces provide
interactive analyses that display richly-formatted information to business
users with the ability to sort, cross tabulate, drill from summarized data into
transactional details, export the results and collaborate with other users,
without the need to know SQL or the physical database structures.
As you work through the evaluation process described in this document, you
learn about the components of the MicroStrategy platform; queries,
reporting, and analysis as well as information delivery and alerting services.
© 2013 MicroStrategy, Inc.
1
1
Welcome to MicroStrategy
MicroStrategy Evaluation Quick Start Guide
MicroStrategy Desktop™, MicroStrategy Web™, MicroStrategy Office™, and
MicroStrategy Mobile™ allow you to execute and manipulate reports in
Microsoft® Windows, a Web browser, Microsoft Office, and mobile device
such as the Apple iPad, iPhone, iPod, or a BlackBerry smartphone. These
products, together with MicroStrategy Intelligence Server™, present a
comprehensive solution to your business intelligence needs by providing
queries across diverse interfaces, reporting, analysis, proactive information
delivery, and alerting services.
To help you explore the features of the MicroStrategy platform, a sample
reporting application called MicroStrategy Tutorial is provided as part of the
MicroStrategy Analytics Modules. The MicroStrategy Tutorial is a
MicroStrategy project and a set of demonstration applications designed to
illustrate the rich functionality of the MicroStrategy platform. For more
information on the MicroStrategy Tutorial, see the MicroStrategy Project
Design Guide.
After reviewing these features, you can build your own reports and
information delivery services using the MicroStrategy Tutorial database.
Also, as a part of the evaluation process, you can view business intelligence
applications in a Web browser using MicroStrategy Web.
discussion of the platform architecture and the products
 Athatdetailed
comprise the MicroStrategy platform can be found in the
Introduction to MicroStrategy: Evaluation Guide. You can access
this guide from the product disk using the steps in Evaluation
resources.
2
© 2013 MicroStrategy, Inc.
MicroStrategy Evaluation Quick Start Guide
Welcome to MicroStrategy
1
MicroStrategy evaluation products
All MicroStrategy evaluation products provide access to fully functional
versions of the award-winning MicroStrategy business intelligence reporting
features. The evaluations provide a special interface that walks you through a
step-by-step experience. The evaluations make use of the specially designed
MicroStrategy Tutorial BI application and its sample data, sample reports,
and other sample reporting objects.
MicroStrategy offers the following evaluation products:
•
MicroStrategy Evaluation Edition software: This evaluation software
provides an evaluation of MicroStrategy functionality in a Microsoft
Windows environment.

This evaluation software is available from MicroStrategy, Inc. and can
be downloaded free from:
www.microstrategy.com/FreeEvalCD.asp


•
This evaluation software is designed to be used in a Windows
environment.
For detailed instructions for this evaluation software, use the
Introduction to MicroStrategy: Evaluation Guide.
MicroStrategy Evaluation Edition Virtual Appliance: This evaluation
software comes pre-installed on a virtual appliance from VMware™, Inc.
The virtual appliance provides an evaluation of MicroStrategy
functionality on a Red Hat Enterprise Linux operating system. By
providing the evaluation software installed on a virtual appliance, this
evaluation can be experienced in either a Windows or Linux
environment.

This evaluation software installed on a virtual appliance is available
from MicroStrategy, Inc. and can be downloaded free from:
www.microstrategy.com/FreeEvalCD.asp


The virtual appliance is designed to be used in either a Windows
environment or a Linux environment, as long as the environment can
support VMware software.
For detailed instructions for this evaluation software and the virtual
appliance it is installed on, use the Evaluate MicroStrategy for Linux:
In a Windows or Linux Environment with the MicroStrategy
Evaluation Edition Virtual Appliance Guide.
© 2013 MicroStrategy, Inc.
MicroStrategy evaluation products
3
1
Welcome to MicroStrategy
•
MicroStrategy Evaluation Quick Start Guide
MicroStrategy SDK Evaluation for SIs, VARs, and OEMs: Many
MicroStrategy customers want the power and sophistication of the
MicroStrategy platform but have specific requirements that require a
customized solution. For example, you may want to create an application
that is consistent with your corporate standards, or you may want to
embed MicroStrategy functionality into your existing systems. You may
even want to build and resell MicroStrategy-based products or
applications suited to particular industries. All of these types of
customizations are possible using the MicroStrategy Software
Development Kit (SDK).
To experience the SDK evaluation, see the MicroStrategy Developer
Library (MSDL) section called What Can You Do With The MicroStrategy
SDK. The MSDL is part of the SDK product.
Evaluation resources
The following resources are available to you to assist with your evaluation of
the MicroStrategy platform:
•
Free technical support for 30 days with 24 x 7 access to the MicroStrategy
Knowledge Base. To access the Knowledge Base, register your copy of the
Evaluation Edition to receive a user name and password. Then go to
http://www.microstrategy.com/support and click Knowledge
Base to log in.
If you need to continue your evaluation beyond 30 days, you can renew
your evaluation license. To do this, contact MicroStrategy via telephone
at 1-888-537-8135 (US) or 44(0) 208 396 0000 (worldwide) or via e-mail
at info@microstrategy.com.
•
Free online seminars covering various aspects of the MicroStrategy
business intelligence platform. To register, visit http://
www.microstrategy.com/ and click View Webcasts.
•
Free MicroStrategy Education instructor-led class called Introduction to
Enterprise Business Intelligence for those who qualify. To register, visit
http://www.microstrategy.com/ and click Attend Free BI Class.
•
Comprehensive online documentation, complete with a set of product
manuals. The following steps describe how to access product
documentation.
4 Evaluation resources
© 2013 MicroStrategy, Inc.
MicroStrategy Evaluation Quick Start Guide
Welcome to MicroStrategy
1
To access the product documentation
1 You can access the MicroStrategy Main Menu in the following ways:
•
From the disk: Insert the disk into your disk drive and wait for the
MicroStrategy Main Menu window to display automatically.
MicroStrategy Main Menu does not display, locate and run
 IfthetheMicroStrategy.exe
file.
•
From the download site: Download the files from the MicroStrategy
download site. Locate and run the MicroStrategy.exe file.
 Note the following:
– Contact your MicroStrategy sales representative to determine the
location and login credentials for the MicroStrategy download site.
– You may have to extract the downloaded files to locate the
MicroStrategy.exe file.
2 On the Main Menu screen, click Documentation.
3 Do the following:
•
Click Read Quick Start Guide to review the MicroStrategy
Evaluation Quick Start Guide.
•
Click Read Evaluation Guide to review the Introduction to
MicroStrategy: Evaluation Guide.
•
Click Read Installation and Configuration Guide to review the
MicroStrategy Installation and Configuration Guide.
•
Click Read Basic Reporting Guide to review the MicroStrategy
Basic Reporting Guide.
•
Click View ReadMe File to review the readme files that contain the
most recent information about the products since the printing of this
document.
To review the product documentation, you must have Adobe® Reader
installed on your machine. You can click Install Adobe Reader to visit the
Adobe website and install Adobe Reader, if necessary.
© 2013 MicroStrategy, Inc.
Evaluation resources
5
1
Welcome to MicroStrategy
MicroStrategy Evaluation Quick Start Guide
To access the product documentation from your local machine
1 Install the MicroStrategy Evaluation Edition.
2 On the Windows Start menu, point to Programs, then MicroStrategy
Documentation, and then choose Product Manuals.
Recommended evaluation process
This section describes the recommended steps to guide you through your
evaluation of the MicroStrategy platform. Please use the Introduction to
MicroStrategy: Evaluation Guide as a reference during the evaluation
process. The Introduction to MicroStrategy: Evaluation Guide contains
steps to install and configure your MicroStrategy Evaluation Edition,
navigate the product demonstrations, and create a simple reporting
application using the MicroStrategy platform.
The following sections in this Quick Start Guide outline the recommended
steps that will be useful in your evaluation of the MicroStrategy platform.
These steps are as follows:
1 Registering the evaluation software, page 7.
2 Reviewing hardware and software requirements, page 7.
3 Installing and activating the MicroStrategy Platform, page 11.
 Be aware of the following:
– The license key for the Evaluation Edition expires 30 days from
the time you install MicroStrategy software.
– After your MicroStrategy installation is complete, you have seven
days to activate your installation.
4 Viewing reports in a Desktop application, page 13 (using MicroStrategy
Desktop).
5 Viewing reports in a Web browser, page 14 (using MicroStrategy Web).
6 Viewing reports in Microsoft Excel, page 14 (using MicroStrategy
Office).
6 Recommended evaluation process
© 2013 MicroStrategy, Inc.
MicroStrategy Evaluation Quick Start Guide
Welcome to MicroStrategy
1
7 Viewing reports in Microsoft PowerPoint, page 15 (using MicroStrategy
Office).
8 Viewing reports in Microsoft Word, page 16 (using MicroStrategy
Office).
9 Viewing reports on an Apple iPhone or iPad, page 17 (using
MicroStrategy Mobile)
10 Viewing reports on a BlackBerry smartphone, page 18 (using
MicroStrategy Mobile)
11 Building a reporting application, page 19 (using Architect).
12 Viewing business intelligence applications, page 19 (using MicroStrategy
Web and Analytics Modules).
Registering the evaluation software
You need a license key to install the MicroStrategy platform products. Please
register your copy of the MicroStrategy Evaluation Edition by visiting
http://www.microstategy.com/LicenseKey.
At the online registration site, you are asked to enter the e-mail address you
used to request this evaluation software. If your e-mail address cannot be
found in the records, you may be asked to fill out a short form. You also need
a promotion code to complete the registration process. This promotion code
can be found on the inside of the evaluation disk mailer. If you downloaded
the Evaluation Edition, you should have received the promotion code in the
welcome communication from MicroStrategy.
you do not have a promotion code, contact MicroStrategy Technical
 IfSupport.
You can find contact information for MicroStrategy
Technical Support at the end of this guide.
The license key to install the MicroStrategy platform is sent to you at the
e-mail address you specify at the registration site.
Reviewing hardware and software requirements
For evaluation purposes, install the entire MicroStrategy platform on a single
computer.
© 2013 MicroStrategy, Inc.
Recommended evaluation process
7
1
Welcome to MicroStrategy
MicroStrategy Evaluation Quick Start Guide
Although you will run the entire MicroStrategy platform on one machine for
this evaluation, you should never do this in a production environment. In
production, you should distribute the products across multiple machines
that are networked together. For information about sizing a production
installation, refer to the Installation Considerations section in the
MicroStrategy Installation and Configuration Guide.
For the most up-to-date requirements, view the ReadMe file. To access this
file, from the Windows Start menu point to Programs, then MicroStrategy
Documentation, then click MicroStrategy ReadMe.
Hardware requirements
For the evaluation, it is assumed that one to four users are using the system.
•
Processor: x86 or x64-compatible
•
Memory (RAM): 4 GB or more
•
Minimum storage space required: Three times the amount of RAM
available to Intelligence Server. For example, an Intelligence Server that
is provided 4 GB of RAM requires 12 GB of hard drive space.
of where you choose to install the Evaluation Edition, you
 Regardless
must have at least 1 GB of free space on your C: drive for a set of
system files that MicroStrategy installs. For example, even if you
choose to install the entire Evaluation Edition on your D: drive, you
will still have 1 GB of system files installed on your C: drive. This
storage requirement is in addition to the minimum storage space
described in the list above.
For a list of hardware requirements necessary to evaluate MicroStrategy
Mobile, refer to the Certified and Supported Configurations section on the
MicroStrategy Mobile page of the MicroStrategy Readme.
Software requirements
•
Microsoft Windows operating system:

Windows 2003 Standard Edition SP2 (on x86 or x64)

Windows 2003 Enterprise Edition SP2 (on x86 or x64)

Windows 2003 Standard Edition R2 SP2 (on x86 or x64)

Windows 2003 Enterprise Edition R2 SP2 (on x86 or x64)
8 Recommended evaluation process
© 2013 MicroStrategy, Inc.
MicroStrategy Evaluation Quick Start Guide
Welcome to MicroStrategy

Windows Vista Business Edition SP2 (on x86 or x64)

Windows Vista Enterprise Edition SP2 (on x86 or x64)

Windows 7 Professional Edition SP1 (on x86 or x64)

Windows 7 Enterprise Edition SP1 (on x86 or x64)

Windows 8 all editions (on x86 or x64)

Windows 2008 Standard Edition SP2 (on x64)

Windows 2008 Enterprise Edition SP2 (on x64)

Windows 2008 Standard Edition R2 SP1 (on x64)

Windows 2008 Enterprise Edition R2 SP1 (on x64)

Windows 2012 Standard (on x64)
1
is recommended that, if you install MicroStrategy server
 Itproducts
on Windows Vista, Windows 7, or Windows 8, you do so
for evaluation purposes only. For a production environment,
install MicroStrategy server products on one of the other
MicroStrategy-certified operating systems.
•
Windows fonts display set to small fonts (96 dpi)
•
Microsoft Internet Information Services (IIS) version 6.x, 7.0.x, 7.5.x, or
8.x
•
Microsoft Internet Explorer version 7.x, 8.x, 9.x, or 10.x
•
Microsoft .NET Framework 4.0 or 4.5. This must be installed prior to
installing MicroStrategy.
•
Display set to 16 bit colors or higher
•
Adobe Reader version 10.x or 11.x
•
Adobe Flash Player version 10.1.x, 10.3.x, or 11.x
•
For evaluating MicroStrategy Office, Microsoft Office (Microsoft Excel,
Microsoft PowerPoint, or Microsoft Word):

Microsoft Office 2003 SP3

Microsoft Office 2007 SP2

Microsoft Office 2010 SP1

Microsoft Office 2013
© 2013 MicroStrategy, Inc.
Recommended evaluation process
9
1
Welcome to MicroStrategy

•
MicroStrategy Evaluation Quick Start Guide
Microsoft Office for Windows RT
For evaluating MicroStrategy Mobile:

MicroStrategy Mobile for BlackBerry:
– BlackBerry Operating System version 5.x, 6.x, or 7.x
– BlackBerry Bold 9900 Series, Torch 9800 Series, Bold 9790, Bold
9700, Style 9670, Bold 9650, Tour 9630, Curve 3G 9300 Series,
Pearl 3G 9100 Series, Bold 9000 Series, Curve 8900 Series, 8800
Series, 8700 Series, Curve 8500 Series, Curve 8300 Series, Pearl
Flip 8200 Series, Pearl 8100 Series, 7200 Series, or 7100 Series
devices.

MicroStrategy Mobile for iPhone:
– iPhone iOS 5.0.x, 5.1.x, 6.0x, or 6.1.x
– iPhone 5, iPhone 4S, iPhone 4, iPhone 3GS, or iPod Touch devices

MicroStrategy Mobile for iPad:
– iPad iOS 5.0.x, 5.1.x, 6.0.x, or 6.1.x
– iPad Wi-Fi or iPad Wi-Fi + 3G devices
– iPad 2 Wi-Fi or iPad 2 Wi-Fi + 3G devices
– iPad 3 Wi-Fi or iPad 3 Wi-Fi + Cellular devices (New iPad)
– iPad 4 Wi-Fi or iPad 4 Wi-Fi + Cellular devices (iPad with Retina
display)

MicroStrategy Mobile for Android:
– Android OS 4.x
– Acer Iconia Tab A100, Acer Iconia Tab A500, ASUS Nexus 7 Wi-Fi,
ASUS Nexus 7 3G, ASUS Transformer, ASUS Transformer Prime,
HTC One S T-Mobile version, HTC One X International version,
HTC Vivid, LG Nexus 4 International version, LG Optimus G
AT&T version, LG Spectrum, LG Thrill, Motorola Atrix 2,
Motorola Droid 4, Motorola Droid Bionic, Motorola Droid Razr
and Razr MAXX, Motorola Xoom 3G tablet, Motorola Xoom
Wi-Fi, Motorola XY Board 10.1 LTE, Samsung Galaxy Nexus GSM
version, Samsung Galaxy Nexus Verizon version, Samsung Galaxy
Note International version, Samsung Galaxy Note 10.1 Wi-Fi,
Samsung Galaxy Note 2 International version, Samsung Galaxy S2
AT&T version, Samsung Galaxy S2 T-Mobile version, Samsung
Galaxy S2 Skyrocket AT&T version, Samsung Galaxy S3 AT&T
10 Recommended evaluation process
© 2013 MicroStrategy, Inc.
MicroStrategy Evaluation Quick Start Guide
Welcome to MicroStrategy
1
version, Samsung Galaxy S3 International version, Samsung
Galaxy S3 Verizon version, Samsung Galaxy Tab 10.1 Wi-Fi,
Samsung Galaxy Tab 2 7.0 Wi-Fi, Samsung Galaxy Tab 7 Plus,
Samsung Nexus 10, Samsung Nexus S, Samsung Nexus S 4G, Sony
Tablet S, Sony Xperia Arc International version, Sony Xperia S
International version, or Toshiba Thrive
– Android phones must use a high or extra high pixel density screen,
which is 240 PPI and above
– Android tablets must use a medium, high, or extra high pixel
density screen, which is 160 PPI and above
Installing and activating the MicroStrategy Platform
For complete details to install MicroStrategy software, see the
MicroStrategy Installation and Configuration Guide.
To install the MicroStrategy platform
1 Log in to your computer using an account with administrator privileges.
2 You can access the MicroStrategy Main Menu in the following ways:
•
From the disk: Insert the disk into your disk drive and wait for the
MicroStrategy Main Menu window to display automatically.
MicroStrategy Main Menu does not display, locate and run
 IfthetheMicroStrategy.exe
file.
•
From the download site: Download the files from the MicroStrategy
download site. Locate and run the MicroStrategy.exe file.
 Note the following:
– Contact your MicroStrategy sales representative to determine the
location and login credentials for the MicroStrategy download site.
– You may have to extract the downloaded files to locate the
MicroStrategy.exe file.
3 On the Main Menu screen, click Evaluate Software.
© 2013 MicroStrategy, Inc.
Recommended evaluation process
11
1
Welcome to MicroStrategy
MicroStrategy Evaluation Quick Start Guide
4 Click Install MicroStrategy Platform and follow the installation wizard,
using the following guidelines:
•
You need the license key you received upon registering the Evaluation
Edition to install the products. The license key for the Evaluation
Edition expires 30 days from the time you install MicroStrategy
software.
•
Accept the default options presented by the installation wizard.
Detailed installation and configuration instructions can be found in
the chapter Installing the MicroStrategy Evaluation Edition in the
Introduction to MicroStrategy: Evaluation Guide.
5 Restart the computer after completing the installation.
your MicroStrategy installation is complete, you have seven days
 After
to activate your installation. Before you activate your installation you
must request an Activation Code from MicroStrategy. You can
complete this request at either of the following times:
•
When you install MicroStrategy, using the MicroStrategy
Installation Wizard. For details to activate your installation using
the Installation Wizard, see Install the MicroStrategy Evaluation
Edition in the Introduction to MicroStrategy: Evaluation Guide.
•
After the installation, using MicroStrategy License Manager. For
details to activate your installation using License Manager, from
your machine’s Start menu, select MicroStrategy Tools, then
select License Manager. On the License Administration tab,
click Help for steps to complete the activation.
When you restart the computer where the evaluation software is installed,
the Welcome screen opens. This screen is designed to guide you through the
evaluation process.
Welcome screen appears only once after the software is installed.
 The
You can access the Welcome screen at any time from the Start menu
by pointing to Programs, then to MicroStrategy Tools, and then
choosing Welcome Screen.
For complete details to install MicroStrategy software, see the
MicroStrategy Installation and Configuration Guide.
12 Recommended evaluation process
© 2013 MicroStrategy, Inc.
MicroStrategy Evaluation Quick Start Guide
1
Welcome to MicroStrategy
Viewing reports in a Desktop application
In this step, you use MicroStrategy Desktop to execute reports against
MicroStrategy Tutorial (a Microsoft Access database).
To use MicroStrategy Desktop
1 Click View reports in a Desktop application on the Welcome screen. If
the Welcome screen is not open, from the Start menu, point to
Programs, then MicroStrategy Tools, and then choose Welcome
Screen.
2 You are required to log in to access the MicroStrategy Tutorial. A dialog
box opens advising you about this authentication information. Click
Continue to proceed. You can log in using either the User, Developer, or
Administrator user name. Each login ID grants you a specific level of
access to the MicroStrategy platform.
If you log in as User, you can perform most functions in MicroStrategy;
these functions include creating and executing reports.
If you log in as Developer, you can view objects that are required to
develop reports.
If you use the Administrator login ID, you are granted “super user”
access, which includes the ability to manipulate schema objects such as
attributes. However, be careful if you log in as Administrator; you bypass
the following tutorial steps and permanently lose any objects you delete.
To follow along with this tutorial, use the User login ID to log in. Leave
the password blank and click OK.
3 The User Homepage opens, where you can learn how to access and
manipulate reports, and create new reports using MicroStrategy Desktop.
Follow the recommended steps on the User Homepage.
detailed documentation of each step, refer to Viewing Reports in
 For
a Desktop Application in the Introduction to MicroStrategy:
Evaluation Guide.
© 2013 MicroStrategy, Inc.
Recommended evaluation process
13
1
Welcome to MicroStrategy
MicroStrategy Evaluation Quick Start Guide
Viewing reports in a Web browser
In this step, you use a Web browser to execute reports against the Tutorial
database using MicroStrategy Web. Most of the reports you execute in this
step are the same reports you saw in the Windows interface.
To access reports using a Web browser
1 Ensure that the World Wide Web Publishing service and MicroStrategy
Intelligence Server services are running on your system. For more
information about checking the status of these services, see
Troubleshooting the Evaluation Edition in the Introduction to
MicroStrategy: Evaluation Guide.
2 On the Welcome screen, click View reports in a Web browser. If the
Welcome screen is not open, from the Start menu, point to Programs,
then MicroStrategy Tools, and then choose Welcome Screen.
3 You are required to log in to access the MicroStrategy Tutorial. Log in
using the login ID User and leave the password blank.
4 The User Homepage opens with instructions on how to proceed with the
evaluation. These steps are similar to the ones you saw in the Windows
interface.
a detailed explanation of each step in the evaluation process, refer
 For
to Viewing Reports in a Web Browser in the Introduction to
MicroStrategy: Evaluation Guide.
Viewing reports in Microsoft Excel
In this step, you learn about MicroStrategy Office, which allows you to
integrate MicroStrategy functionality with Microsoft® Office products like
Excel, PowerPoint, and Word. You can execute MicroStrategy reports
directly from the Microsoft Office applications, refresh their data, format the
results, and save them for offline analysis.
To learn how to use MicroStrategy Office with Microsoft Excel, perform the
following steps.
14 Recommended evaluation process
© 2013 MicroStrategy, Inc.
MicroStrategy Evaluation Quick Start Guide
Welcome to MicroStrategy
1
To access reports in Microsoft Excel
1 Ensure that the appropriate version of Microsoft Excel is installed on
your computer. For detailed version requirement information, see
Software requirements, page 8.
2 Click View reports in Microsoft Excel on the Welcome screen. If the
Welcome screen is not open, from the Start menu, point to Programs,
then MicroStrategy Tools, and then choose Welcome Screen.
3 An Excel workbook opens. You can learn how to perform a one-click
refresh of MicroStrategy reports in Excel and how to add reports to Excel
worksheets by following the detailed instructions displayed on the
worksheets.
a detailed explanation of each step in the evaluation process, refer
 For
to Viewing Reports in Microsoft Excel, PowerPoint, and Word in the
Introduction to MicroStrategy: Evaluation Guide.
Viewing reports in Microsoft PowerPoint
In this step, you learn about MicroStrategy Office, which allows you to
integrate MicroStrategy functionality with Microsoft Office products like
Excel, PowerPoint, and Word. You can execute MicroStrategy reports
directly from the Microsoft Office applications, refresh their data, format the
results, and save them to be used for offline analysis.
To learn how to use MicroStrategy Office with Microsoft PowerPoint,
perform the following steps.
To access reports in Microsoft PowerPoint
1 Ensure that the appropriate version of Microsoft PowerPoint is installed
on your computer. For detailed version requirement information, see
Software requirements, page 8.
2 Click View reports in Microsoft PowerPoint on the Welcome screen. If
the Welcome screen is not open, from the Start menu, point to
Programs, then MicroStrategy Tools, and then choose Welcome
Screen.
© 2013 MicroStrategy, Inc.
Recommended evaluation process
15
1
Welcome to MicroStrategy
MicroStrategy Evaluation Quick Start Guide
3 A PowerPoint presentation opens. You can learn how to perform a
one-click refresh of MicroStrategy reports in PowerPoint and how to add
reports to PowerPoint slides by following the detailed instructions
displayed on the slides.
a detailed explanation of each step in the evaluation process, refer
 For
to Viewing Reports in Microsoft Excel, PowerPoint, and Word in the
Introduction to MicroStrategy: Evaluation Guide.
Viewing reports in Microsoft Word
In this step, you learn about MicroStrategy Office, which allows you to
integrate MicroStrategy functionality with Microsoft Office products like
Excel, PowerPoint, and Word. You can execute MicroStrategy reports
directly from the Microsoft Office applications, refresh their data, format the
results, and save them to be used for offline analysis.
To learn how to use MicroStrategy Office with Microsoft Word, perform the
following steps.
To access reports in Microsoft Word
1 Ensure that the appropriate version of Microsoft Word is installed on
your computer. For detailed version requirement information, see
Software requirements, page 8.
2 Click View reports in Microsoft Word on the Welcome screen. If the
Welcome screen is not open, from the Start menu, point to Programs,
then MicroStrategy Tools, and then choose Welcome Screen.
3 A Word document opens. You can learn how to perform a one-click
refresh of MicroStrategy reports in Word and how to add reports to Word
documents by following the detailed instructions displayed on the
document.
a detailed explanation of each step in the evaluation process, refer
 For
to Viewing Reports in Microsoft Excel, PowerPoint, and Word in the
Introduction to MicroStrategy: Evaluation Guide.
16 Recommended evaluation process
© 2013 MicroStrategy, Inc.
MicroStrategy Evaluation Quick Start Guide
Welcome to MicroStrategy
1
Viewing reports on an Apple iPhone or iPad
You can learn about MicroStrategy Mobile for the iPhone and iPad, which
allows you to receive reports and documents on your Apple iPhone and iPad
and analyze the data in the reports and documents in a variety of ways.
With MicroStrategy Mobile, you and other business users receive the same
reports and documents on your Apple iPhones and iPads as you do in
MicroStrategy Web, MicroStrategy Office, or MicroStrategy Desktop. You
can then analyze the reports and documents on your mobile device by sorting
data, repositioning objects, grouping data by page, and more.
To learn how to use MicroStrategy Mobile, perform the following steps.
To view reports in MicroStrategy Mobile for iPhone and iPad
1 On the Welcome screen, click View reports on iPhone and iPad. If the
Welcome screen is not open, from the Start menu, point to Programs,
then MicroStrategy Tools, and then choose Welcome Screen.
2 The Home page opens with instructions on how to proceed.
a detailed explanation of each step in the evaluation process, refer
 For
to the Viewing Reports on a Mobile Device chapter in the
Introduction to MicroStrategy: Evaluation Guide.
Viewing reports on an Android phone or tablet
You can learn about MicroStrategy Mobile Universal for the Android, which
allows you to receive reports and documents on your Android phone or tablet
and analyze the data in the reports and documents in a variety of ways.
With MicroStrategy Mobile Universal, you and other business users receive
the same reports and documents on your Android device as you do in
MicroStrategy Web, MicroStrategy Office, or MicroStrategy Desktop. You
can then analyze the reports and documents on your mobile device by sorting
data, repositioning objects, grouping data by page, and more.
To learn how to use MicroStrategy Mobile Universal, perform the following
steps.
© 2013 MicroStrategy, Inc.
Recommended evaluation process
17
1
Welcome to MicroStrategy
MicroStrategy Evaluation Quick Start Guide
To view reports in MicroStrategy Mobile Universal for Android
1 On the Welcome screen, click View reports on Android. If the Welcome
screen is not open, from the Start menu, point to Programs, then
MicroStrategy Tools, and then choose Welcome Screen.
2 The Home page opens with instructions on how to proceed.
a detailed explanation of each step in the evaluation process, refer
 For
to the Viewing Reports on a Mobile Device chapter in the
Introduction to MicroStrategy: Evaluation Guide.
Viewing reports on a BlackBerry smartphone
In this step, you learn about MicroStrategy Mobile for the BlackBerry
smartphone, which allows you to receive reports and documents on your
BlackBerry smartphone and analyze the data in the reports and documents
in a variety of ways.
With MicroStrategy Mobile, you and other business users receive the same
reports and documents on your BlackBerry smartphones as you do in
MicroStrategy Web, MicroStrategy Office, or MicroStrategy Desktop. You
can then analyze the reports and documents on your mobile device by sorting
data, repositioning objects, grouping data by page, and more.
To learn how to use MicroStrategy Mobile, perform the following steps.
To view reports in MicroStrategy Mobile for BlackBerry
1 On the Welcome screen, click View reports on a BlackBerry
smartphone. If the Welcome screen is not open, from the Start menu,
point to Programs, then MicroStrategy Tools, and then choose
Welcome Screen.
2 The Home page opens with instructions on how to proceed.
a detailed explanation of each step in the evaluation process, refer
 For
to the Viewing Reports on a Mobile Device chapter in the
Introduction to MicroStrategy: Evaluation Guide.
18 Recommended evaluation process
© 2013 MicroStrategy, Inc.
MicroStrategy Evaluation Quick Start Guide
Welcome to MicroStrategy
1
Building a reporting application
In this step, you learn how to access MicroStrategy Architect, a tool you can
use to create your own reporting application using MicroStrategy Tutorial
data.
To launch Architect
1 Click Build a reporting application on the Welcome screen. If the
Welcome screen is not open, from the Start menu, point to Programs,
then MicroStrategy Tools, and then choose Welcome Screen.
2 In the Folder List on the left, expand My First Project.
3 Right-click My First Project and select Architect. Architect opens. You
can learn how to build a reporting application by following the
recommended steps on the User Homepage.
detailed information, refer to Building a Reporting Application in
 For
the Introduction to MicroStrategy: Evaluation Guide.
Viewing business intelligence applications
In this step, you can view a variety of business intelligence applications in a
Web browser using MicroStrategy Web. The business intelligence
applications you can view include the Human Resources Analysis Module,
Customer Analysis Module, Financial Reporting Analysis Module, Sales
Force Analysis Module, and the Sales and Distribution Analysis Module.
Refer to Viewing Business Intelligence Applications in the Introduction to
MicroStrategy: Evaluation Guide to learn more.
is recommended that you complete the entire recommended
 Itevaluation
process prior to exploring the Analytics Modules or
business intelligence applications.
To view business intelligence applications
1 Click View business intelligence applications on the Welcome screen.
If the Welcome screen is not open, from the Start menu, point to
© 2013 MicroStrategy, Inc.
Recommended evaluation process
19
1
Welcome to MicroStrategy
MicroStrategy Evaluation Quick Start Guide
Programs, then MicroStrategy Tools, and then choose Welcome
Screen.
2 Log in as User with no password and click Login.
3 The User homepage opens. You can view the various business
applications by following the recommended steps on the User Homepage.
detailed information, refer to Viewing Business Intelligence
 For
Applications in the Introduction to MicroStrategy: Evaluation
Guide.
Next steps
If you have completed the steps in the recommended evaluation process, you
have learned quite a bit about the query, reporting, analysis, information
delivery and alerting functionality available through the MicroStrategy
platform.
From here, you can do any of the following things:
•
You can also view a variety of business intelligence applications in a
Windows interface using MicroStrategy Desktop. These business
intelligence applications are the same ones you explored in the View
business intelligence applications section. Refer to Viewing Business
Intelligence Applications in the Introduction to MicroStrategy:
Evaluation Guide to learn more.
is recommended that you complete the entire recommended
 Itevaluation
process prior to exploring the Analytics Modules or
business intelligence applications.
•
MicroStrategy Web Universal features the same powerful functionality
you saw in MicroStrategy Web with the added benefit of working with a
wide variety of operating systems, application servers, Web servers, and
Web browsers. If you wish to evaluate MicroStrategy Web Universal,
refer to Viewing Reports with MicroStrategy Web Universal in the
Introduction to MicroStrategy: Evaluation Guide.
Web Universal for Windows can be installed from
 MicroStrategy
the disk within your software package, but it requires a separate
license key for installation. If you need to evaluate MicroStrategy
Web Universal for Windows or for non-Windows platforms,
contact your MicroStrategy account executive. If you are not
20 Next steps
© 2013 MicroStrategy, Inc.
MicroStrategy Evaluation Quick Start Guide
1
Welcome to MicroStrategy
working with a particular account executive, please contact
MicroStrategy via e-mail at info@microstrategy.com or by
telephone at 1-888-537-8135 (US) or +44 (0) 208 396 0000
(Worldwide).
Consulting
MicroStrategy Consulting Services provides proven methods for delivering
leading-edge technology solutions. Offerings include complex security
architecture designs, performance and tuning, project and testing strategies
and recommendations, strategic planning, and more. For a detailed
description of consulting offerings, visit http://www.microstrategy.com/
Services.
International support
MicroStrategy supports several locales. Support for a locale typically includes
native database and operating system support, support for date formats,
numeric formats, currency symbols, and availability of translated interfaces
and certain documentation.
MicroStrategy is certified in homogeneous configurations (where all the
components lie in the same locale) in the following languages—English (US),
French, German, Italian, Japanese, Korean, Portuguese (Brazilian), Spanish,
Chinese (Simplified), Chinese (Traditional), Danish, and Swedish. A
translated user interface is available in each of the above languages. For
information on specific languages supported by individual MicroStrategy
system components, see the MicroStrategy readme.
MicroStrategy also provides limited support for heterogeneous
configurations (where some of the components may lie in different locales).
Please contact MicroStrategy Technical Support for more details.
Technical Support
If you have questions about a specific MicroStrategy product, you should:
1 Consult the product guides, Help, and readme files. Locations to access
each are described above.
© 2013 MicroStrategy, Inc.
Next steps
21
1
Welcome to MicroStrategy
MicroStrategy Evaluation Quick Start Guide
2 Consult the MicroStrategy Knowledge Base online at https://
resource.microstrategy.com/support.
administrator in your organization may be able to help
 Ayoutechnical
resolve your issues immediately.
3 If the resources listed in the steps above do not provide a solution,
contact MicroStrategy Technical Support directly. To ensure the most
productive relationship with MicroStrategy Technical Support, review the
Policies and Procedures document in your language, posted at http://
www.microstrategy.com/Support/Policies. Refer to the terms of your
purchase agreement to determine the type of support available to you.
MicroStrategy Technical Support can be contacted by your company’s
Support Liaison. A Support Liaison is a person whom your company has
designated as a point-of-contact with MicroStrategy’s support personnel. All
customer inquiries and case communications must come through these
named individuals. Your company may designate two employees to serve as
their Support Liaisons, and can request to change their Support Liaisons two
times per year with prior written notice to MicroStrategy Technical Support.
It is recommended that you designate Support Liaisons who have
MicroStrategy Administrator privileges. This can eliminate security conflicts
and improve case resolution time. When troubleshooting and researching
issues, MicroStrategy Technical Support personnel may make
recommendations that require administrative privileges within
MicroStrategy, or that assume that the designated Support Liaison has a
security level that permits them to fully manipulate the MicroStrategy
projects and has access to potentially sensitive project data such as security
filter definitions.
Ensure issues are resolved quickly
Before logging a case with MicroStrategy Technical Support, the Support
Liaison may follow the steps below to ensure that issues are resolved quickly:
1 Verify that the issue is with MicroStrategy software and not a third party
software.
2 Verify that the system is using a currently supported version of
MicroStrategy software by checking the Product Support Expiration
Schedule at http://www.microstrategy.com/Support/Expiration.asp.
3 Attempt to reproduce the issue and determine whether it occurs
consistently.
22 Next steps
© 2013 MicroStrategy, Inc.
MicroStrategy Evaluation Quick Start Guide
Welcome to MicroStrategy
1
4 Minimize the complexity of the system or project object definition to
isolate the cause.
5 Determine whether the issue occurs on a local machine or on multiple
machines in the customer environment.
6 Discuss the issue with other users by posting a question about the issue
on the MicroStrategy Customer Forum at https://
resource.microstrategy.com/forum/.
The following table shows where, when, and how to contact MicroStrategy
Technical Support. If your Support Liaison is unable to reach MicroStrategy
Technical Support, they can send an email or log a case using the Online
Support Interface. The individual Technical Support Centers are closed on
certain public holidays.
North America
Email: support@microstrategy.com
Web: https://resource.microstrategy.com/support
EMEA:
Email: eurosupp@microstrategy.com
Web: https://resource.microstrategy.com/support
• Europe
• The Middle East
• Africa
Asia Pacific
Email: apsupport@microstrategy.com
Web: https://resource.microstrategy.com/support
Latin America
Email: latamsupport@microstrategy.com
Web: https://resource.microstrategy.com/support
Support Liaisons should contact the Technical Support Center from which
they obtained their MicroStrategy software licenses or the Technical Support
Center to which they have been designated.
Required information when contacting MicroStrategy
When contacting MicroStrategy Technical Support, please provide the
following information:
•
Personal information:

Name (first and last)

Company and customer site (if different from company)

Contact information (phone and fax numbers, e-mail addresses)
© 2013 MicroStrategy, Inc.
Next steps
23
1
Welcome to MicroStrategy
•
Case details:


•
MicroStrategy Evaluation Quick Start Guide
Configuration information, including MicroStrategy software
product(s) and versions
Full description of the case including symptoms, error messages(s),
and steps taken to troubleshoot the case thus far
Business/system impact
If this is the Support Liaison’s first inquiry, they should also be prepared to
provide the following:
•
Street address
•
Phone number
•
Fax number
•
Email address
To help the Technical Support representative resolve the problem promptly
and effectively, be prepared to provide the following additional information:
•
Case number: Please keep a record of the number assigned to each case
logged with MicroStrategy Technical Support, and be ready to provide it
when inquiring about an existing case
•
Software version and product registration numbers of the MicroStrategy
software products you are using
•
Case description:


Does the condition occur sporadically or each time a certain action is
performed?

Does the condition occur on all machines or just on one?

When did the condition first occur?



24 Next steps
What causes the condition to occur?
What events took place immediately prior to the first occurrence of
the condition (for example, a major database load, a database move,
or a software upgrade)?
If there was an error message, what was its exact wording?
What steps have you taken to isolate and resolve the issue? What were
the results?
© 2013 MicroStrategy, Inc.
MicroStrategy Evaluation Quick Start Guide
•
Welcome to MicroStrategy
1
System configuration (the information needed depends on the nature of
the problem; not all items listed below may be necessary):

Computer hardware specifications (processor speed, RAM, disk space,
and so on)

Network protocol used

ODBC driver manufacturer and version

Database gateway software version


(For MicroStrategy Web-related problems) browser manufacturer
and version
(For MicroStrategy Web-related problems) Web server manufacturer
and version
If the issue requires additional investigation or testing, the Support Liaison
and the MicroStrategy Technical Support representative should agree on
certain action items to be performed. The Support Liaison should perform
any agreed-upon actions before contacting MicroStrategy Technical Support
again regarding the issue. If the Technical Support representative is
responsible for an action item, the Support Liaison may call MicroStrategy
Technical Support at any time to inquire about the status of the issue.
Feedback
Please send any comments or suggestions about user documentation for
MicroStrategy products to:
documentationfeedback@microstrategy.com
Send suggestions for product enhancements to:
support@microstrategy.com
When you provide feedback to us, please include the name and version of the
products you are currently using. Your feedback is important to us as we
prepare for future releases.
© 2013 MicroStrategy, Inc.
Feedback
25
1
Welcome to MicroStrategy
26 Feedback
MicroStrategy Evaluation Quick Start Guide
© 2013 MicroStrategy, Inc.
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertising