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P1056468-002 Rev. A
Zebra
®
105SL Plus™
User Guide
© 2013 ZIH Corp. The copyrights in this manual and the software and/or firmware in the printer described therein are owned by ZIH Corp. and Zebra’s licensors. Unauthorized reproduction of this manual or the software and/or firmware in the printer may result in imprisonment of up to one year and fines of up to $10,000
(17 U.S.C.506). Copyright violators may be subject to civil liability.
This product may contain ZPL
®
, ZPL II
®
, and ZebraLink™ programs; Element Energy Equalizer
®
Circuit; E
3®
; and
Monotype Imaging fonts. Software © ZIH Corp. All rights reserved worldwide.
ZebraLink and all product names and numbers are trademarks, and Zebra, the Zebra logo, ZPL, ZPL II, Element
Energy Equalizer Circuit, and E
3
Circuit are registered trademarks of ZIH Corp. All rights reserved worldwide.
All other brand names, product names, or trademarks belong to their respective holders. For additional trademark information, please see “Trademarks” on the product CD.
Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries. It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the express, written permission of Zebra Technologies.
Product Improvements Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are subject to change without notice.
Liability Disclaimer Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom.
Limitation of Liability In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever
(including, without limitation, consequential damages including loss of business profits, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra
Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Part Number: P1056468-002
Declaration of Conformity 3
7/3/13
Declaration of Conformity
We have determined that the Zebra printers identified as the
105SLPlus™ manufactured by:
Zebra Technologies Corporation
333 Corporate Woods Parkway
Vernon Hills, Illinois 60061-3109 U.S.A.
Have been shown to comply with the applicable technical standards of the FCC
For Home, Office, Commercial, and Industrial use
If no unauthorized change is made in the equipment, and if the equipment is properly maintained and operated.
P1056468-002
4 Declaration of Conformity
Compliance Information
Compliance Information
FCC Compliance Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1.
This device may not cause harmful interference, and
2.
This device must accept any interference received, including interference that may cause undesired operation.
•
•
•
•
Note • This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Canadian DOC Compliance Statement
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
P1056468-002 7/3/13
Contents
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6 Contents
P1056468-002 7/3/13
Contents 7
Environmental Conditions for Operation and Storage . . . . . . . . . . . . . . . . . . . . . . . 162
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8 Contents
Notes • ___________________________________________________________________
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P1056468-002 7/3/13
About This Document
This section provides you with contact information, document structure and organization, and additional reference documents.
Contents
7/3/13 P1056468-002
10 About This Document
Who Should Use This Document
Who Should Use This Document
This User Guide is intended for use by any person who needs to perform routine maintenance, upgrade, or troubleshoot problems with the printer.
How This Document Is Organized
The User Guide is set up as follows:
Section Description
Printer Setup and Operation on page 37
Printer Configuration and Adjustment on page 81
Routine Maintenance on page 123
This section provides a high-level overview of the printer and its components.
This section assists the technician with initial setup and operation of the printer.
This section assists you with configuration of and adjustments to the printer.
This section provides routine cleaning and maintenance procedures.
This section provides the features of and specifications for this printer.
The glossary provides a list of common terms.
P1056468-002 7/3/13
About This Document
Document Conventions
11
Document Conventions
Table 1 shows the way that certain information is conveyed in this document.
Table 1 • Document Conventions
Alternate Color
If you are viewing this guide online, you can click the blue text used for cross-references or hyperlinks to jump directly to other sections in the guide or to web sites on the internet.
LCD Display Examples
Text from a printer’s Liquid Crystal Display (LCD) appears in Arial font.
Command Line Examples, File Names, and Directories
Command line examples, file names, and directories appear in Courier New font. For example:
Type ZTools to get to the Post-Install scripts in the /bin directory.
Open the Zebra<version number>.tar
file in the /root directory.
Icons and Advisory Words
The following icons and advisory words are used to draw your attention to certain areas of text.
Caution • Warns you of the potential for electrostatic discharge.
Caution • Warns you of a potential electric shock situation.
Caution • Warns you of a situation where excessive heat could cause a burn.
Caution • Advises you that failure to take or avoid a specific action could result in physical harm to you.
(No icon)
Caution • Advises you that failure to take or avoid a specific action could result in physical harm to the hardware.
Important • Advises you of information that is essential to complete a task.
Note • Indicates neutral or positive information that emphasizes or supplements important points of the main text.
Example • Provides an example, often a scenario, to better clarify a section of text.
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12 About This Document
Document Conventions
Notes • ___________________________________________________________________
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P1056468-002 7/3/13
1
Introduction
This section provides a high-level overview of the printer and its components.
Contents
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14 Introduction
Printer Components
Printer Components
Figure 1 shows the components inside the media compartment of your printer. Depending on
printer model and the installed options, your printer may look slightly different. Familiarize yourself with these components before continuing with the printer setup procedure.
3
Figure 1 • Printer Components
4 5 6
2
7
8
1
1
2
3
4
5
6
7
8
Platen roller
Control panel
Printhead assembly
Printhead-open lever
Ribbon take-up spindle
Ribbon supply spindle
Media supply guide
Media supply hanger
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Introduction
Control Panel
15
Control Panel
All controls and indicators for the printer are located on the control panel ( Figure 2
).
Figure 2 • Control Panel
1 2 3 4
5
6
7
8
9
10
11
1
2
3
4
7
8
5
6
9
12 13 14
POWER light On when the printer is on.
PAUSE light On when the printer is paused.
ERROR light Off Normal operation—no printer errors.
On
DATA light Off
On
Blinking
A printer error exists. Check the display for more information.
Normal operation. No data being received or processed.
The printer is processing data or is printing. No data is being received.
The printer is receiving data from or sending status information to the host computer.
The display shows the printer’s operating status and allows the user to navigate the menu system.
The PLUS (+) button changes the parameter values. Common uses are to increase a value, to scroll through choices, or to change values while entering the printer password.
The PREVIOUS button navigates to the previous parameter in the menus.
The MINUS (-) button changes the parameter values. Common uses are to decrease a value, to scroll through choices, or to change the cursor position while entering the printer password.
The SETUP/EXIT button enters and exits configuration mode.
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16 Introduction
Control Panel
10
11
12
13
14
•
•
The NEXT/SAVE button
When in Setup Mode, the NEXT/SAVE button navigates to the next parameter in the menus.
When exiting Setup Mode, the NEXT/SAVE button initiates various options. (See Exit Setup
.)
•
•
The CALIBRATE button
When the printer is paused and in non-continuous mode, the CALIBRATE button initiates a
SHORT CAL calibration, which sets the media and web thresholds without adjusting sensor gain, determines the label length, and feeds the media to the next web.
If the printer is in continuous mode or is not paused, this button has no effect.
The PAUSE button starts or stops printer operation when pressed.
The FEED button forces the printer to feed one blank label each time the button is pressed.
The CANCEL button cancels print jobs when the printer is paused.
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Introduction
Control Panel Display
17
Control Panel Display
The control panel includes a display, where you can view the printer’s status or change its operating parameters. In this section, you will learn how to navigate through the menu system and change values for menu items.
After the printer completes the power-up sequence, it moves to the Idle Display ( Figure 3
).
Figure 3 • Idle Display
1
2
1
2
The printer’s current status
Information that you set through Idle Display on page 95
Navigating in the Display
Table 2 shows the options available for navigating through the parameters in the display.
Table 2 • Navigation
Enter Setup Mode
At the Idle Display ( Figure 3
), press SETUP to enter
Setup Mode. The printer displays the first parameter.
Scroll through the Parameters
To scroll through the parameters, press PREVIOUS or NEXT/SAVE.
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18 Introduction
Control Panel Display
Perform an action
Table 2 • Navigation (Continued)
+ indicates that an action can be performed.
Press PLUS (+) to perform the specified action.
Change Parameter Values
- and + indicate that a value can be changed.
Press PLUS (+) or MINUS (-) to scroll through the accepted values.
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Exit Setup Mode
Introduction
Control Panel Display
19
Table 2 • Navigation (Continued)
1.
2.
3.
4.
At the Idle Display (
enter Setup Mode. The printer displays the first parameter.
While in Setup Mode, press SETUP/EXIT to exit the operating parameters.
The LCD displays SAVE CHANGES .
To return to the parameters, plus PREVIOUS.
OR
Press PLUS (+) or MINUS (-) to scroll through the exit options:
• PERMANENT— Stores values in the printer even when power is turned off.
• TEMPORARY— Saves the changes until power is turned off.
• CANCEL— This option cancels all changes made since you entered Setup mode, except for changes made to DARKNESS, TEAR
OFF, COMMUNICATION, and LANGUAGE settings, which go into effect as soon as they are made.
• LOAD DEFAULTS— Use this option to restore all settings other than the network settings back to the factory defaults. Use care when loading defaults because you will need to reload all settings that you changed manually.
• LOAD LAST SAVE— Loads the values from the last permanent save.
• DEFAULT NET— Use this option to restore all print server and network settings back to the factory defaults. Use care when loading defaults because you will need to reload all settings that you changed manually.
Press NEXT/SAVE to select the displayed choice and exit Setup Mode.
When the configuration and calibration sequence finishes, the printer returns to the Idle Display.
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20 Introduction
Control Panel Display
Changing Password-Protected Parameters
Certain parameters, including the communication parameters, are password-protected by factory default.
Caution • Do not change password-protected parameters unless you have a complete understanding of the parameters’ functions. If the parameters are set incorrectly, the printer may function unpredictably.
The first time that you attempt to change a password-protected parameter, the printer displays
ENTER PASSWORD
. Before you can change the parameter, you must enter the four-digit numeric password. After you have entered the password correctly, you do not have to enter it again unless you leave Setup mode by pressing SETUP/EXIT or by turning off ( O ) the printer.
To enter a password for a password-protected parameter, complete these steps:
1.
At the password prompt, use MINUS (-) to change the selected digit position.
2.
When you have selected the digit that you wish to change, use PLUS (+) to increase the selected digit value. Repeat these two steps for each digit of the password.
3.
After entering the password, press SELECT.
The parameter you selected to change is displayed. If the password was entered correctly, you can change the value.
Default Password Value
The default password value is 1234. The password can be changed using the Zebra
Programming Language (ZPL) command ^KP (Define Password) or using the printer’s web pages (ZebraNet wired or wireless print server required).
Disable the Password Protection Feature
You can disable the password protection feature so that it no longer prompts you for a password by setting the password to 0000 via the ^KP ZPL command. To re-enable the password-protection feature, send the ZPL command ^KPx , where x can be any number from
1 to 9999.
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Introduction
Control Panel Display
21
Operating Parameters on the Control Panel
Items in this menu are shown in the order in which they appear when you press the RIGHT
ARROW. For more information about these settings, see Print Settings on page 83
.
Adjust the Print Darkness
for more information.
Select the Print Speed
Select the speed for printing a label (given in inches per second).
Slower print speeds typically yield better print quality.
for more information.
Adjust the Tear-Off Position
If necessary, adjust the position of the media over the tear-off bar after printing.
See Tear-Off Position on page 84
for more information.
Select the Print Mode
Select a print mode that is compatible with your printer options.
See Print Mode on page 84 for more information.
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22 Introduction
Control Panel Display
Set the Media Type
Select the type of media that you are using.
for more information.
Select the Media Sensor
Select the media sensor that is appropriate for the media that you are using.
See Sensor Type on page 102 for more information.
Select the Print Method
To determine if you need to use ribbon, see When to Use Ribbon on page 49 .
See Print Method on page 85 for more information.
Adjust the Print Width
Specify the width of the labels being used.
See Print Width on page 85 for more information.
Set the Maximum Label Length
Set the maximum label length to a value that is at least 1.0 in.
See Maximum Label Length on page 86 for more information.
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Introduction
Control Panel Display
23
Set Supplies Low Warning
See Supplies Low Warning on page 89 for more information.
Set Early Warning for Maintenance
When this feature is enabled, the printer provides warnings when the printhead needs to be cleaned.
See Early Warning for Maintenance on page 89 for more
information.
Set Printhead Cleaning Interval*
See Printhead Cleaning Interval on page 89 for more information.
* This parameter appears only if Early Warning for Maintenance is enabled.
Reset Printhead Cleaning Counter for Early Warning*
•
•
If you received the message WARNING CLEAN PRINTHEAD , clean the printhead, and then press PLUS to select YES to reset the Early Warning for Maintenance printhead cleaning counter.
If you have not cleaned the printhead, press MINUS to select
NO .
* This parameter appears only if Early Warning for Maintenance is enabled.
Set Printhead Life Expectancy*
See Printhead Life Expectancy on page 89
for more information.
* This parameter appears only if Early Warning for Maintenance is enabled.
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24 Introduction
Control Panel Display
Reset New Printhead Counter for Early Warning*
•
•
If you received the message WARNING REPLACE HEAD , replace the printhead, and then press PLUS (+) to select YES to reset the Early Warning for Maintenance printhead replacement counter.
If you have not replaced the printhead, press MINUS (-) to select NO .
* This parameter appears only if Early Warning for Maintenance is enabled.
View the Non-Resettable Counter
This parameter displays the total length of media that the printer has printed.
See Non-Resettable Counter on page 90
for more information.
View User-Controlled Counter 1
This parameter displays the total length of media that the printer has printed since this counter was last reset.
See User-Controlled Counters on page 90
for more information.
View User-Controlled Counter 2
This parameter displays the total length of media that the printer has printed since this counter was last reset.
See User-Controlled Counters on page 90
for more information.
Print Counter Readings
•
•
Prints a label that lists the odometer readings for the following:
• the non-resettable counter the two user-controlled counters the Early Warning for Maintenance counters, which indicate when the printhead was last cleaned and the printhead life (If the Early Warning for Maintenance feature is disabled, the counters related to it do not print.)
See Print Counter Readings on page 90
for more information.
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Introduction
Control Panel Display
25
Print Font List
This option prints a label that lists the available fonts in the printer, including standard printer fonts plus any optional fonts. Fonts may be stored in RAM or Flash memory.
See Print Information on page 91
for more information.
Print Bar Code List
This option prints a label that lists the available bar codes in the printer. Bar codes may be stored in RAM or Flash memory.
See Print Information on page 91
for more information.
Print Image List
This option prints a label that lists the available images stored in the printer’s RAM, Flash memory, or optional memory card.
See Print Information on page 91
for more information.
Print Format List
This option prints a label that lists the available formats stored in the printer’s RAM, Flash memory, or optional memory card.
See Print Information on page 91
for more information.
Print Configuration Label
See Print Information on page 91
for more information.
P1056468-002
26 Introduction
Control Panel Display
Print Network Configuration Label
installed.
See Print Information on page 91
for more information.
Print All Labels
This option prints labels that list the available fonts, bar codes, images, formats, and the current printer and network configurations.
See Print Information on page 91
for more information.
Initialize Flash Memory
This option erases all previously stored information from Flash memory.
1. If prompted for a password, enter the printer password. For
instructions, see Changing Password-Protected Parameters on page 20 .
The display shows INITIALIZE FLASH?
2. Press PLUS (+) to select YES .
The display shows ARE YOU SURE?
.
3. Do you want to continue?
• Press MINUS (-) to select NO to cancel the request and return to the INITIALIZE FLASH prompt.
• Press PLUS (+) to select YES and begin initialization.
When initialization is complete, the control panel displays
INITIALIZING COMPLETED .
Note • Initializing memory can take several minutes.
See Initialize Flash Memory on page 91 for more information.
Print a Sensor Profile
Use this menu item to print a sensor profile.
See Print a Sensor Profile on page 91 for more information.
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Control Panel Display
27
Calibrate the Media and Ribbon Sensors
Use this menu item to adjust the sensitivity of the media and ribbon sensors.
See Media and Ribbon Sensor Calibration on page 94 for more
information. For instructions on how to perform a calibration procedure, see
Calibrate the Ribbon and Media Sensors Manually on page 106 .
Set Parallel Communications
Select the communications port that matches the one being used by the host computer.
See Parallel Communications on page 103 for more information.
Set Serial Communications
Select the communications port that matches the one being used by the host computer.
See Parallel Communications on page 103 for more information.
Set the Baud Rate
Select the baud value that matches the one being used by the host computer.
for more information.
Set the Data Bits Value
Select the data bits value that matches the one being used by the host computer.
for more information.
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28 Introduction
Control Panel Display
Set the Parity Value
Select the parity value that matches the one being used by the host computer.
See Parity on page 104 for more information.
Set the Host Handshake Protocol Value
Select the handshake protocol that matches the one being used by the host computer.
See Host Handshake on page 105 for more information.
Set the Zebra Protocol Value
See Protocol on page 105 for more information.
Set the Network ID
This does not affect TCP/IP or IPX networks. Set a unique network
for more information.
Enable Communication Diagnostics Mode
See Communication Diagnostics Mode on page 94
for more information.
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Control Panel Display
29
Set the Control Character Value
Set the control prefix character to match what is used in your label formats.
See Control Character on page 100 for more information.
Set the Format Command Prefix Value
Set the format command prefix character to match what is used in your label formats.
See Command Character on page 101 for more information.
Set the Delimiter Character Value
Set the delimiter character to match what is used in your label formats.
See Delimiter Character on page 101
for more information.
Set the ZPL Mode
Select the ZPL mode that matches what is used in your label formats.
for more information.
Set the Power-Up Action
Set the action for the printer to take during the power-up sequence.
See Power-Up Action on page 92 for more information.
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30 Introduction
Control Panel Display
Set the Head-Close Action
Set the action for the printer to take when you close the printhead.
See Head-Close Action on page 92 for more information.
Set the Backfeed Sequence
This setting is superseded by ~JS when received as part of a label format.
See Backfeed Sequence on page 87 for more information.
Adjust the Label Top Position
This parameter adjusts the print position vertically on the label.
Negative numbers adjust the position up the label (toward the printhead).
See Label Top Position on page 87 for more information.
Adjust the Label Left Position
If necessary, shift the print position horizontally on the label.
See Label Left Position on page 87
for more information.
Set the Head Test Count*
See Head Test Count on page 87 for more information.
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Introduction
Control Panel Display
31
Set the Reprint Mode
When reprint mode is enabled, you can reprint the last label printed either by issuing certain commands or by pressing the LEFT
ARROW on the control panel.
See Reprint Mode on page 88 for more information.
View Sensor Settings
The following parameters are automatically set during the calibration procedure and should be changed only by a qualified service technician.
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Select Format Conversion Scaling Factor
See Format Conversion on page 94
for more information.
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32 Introduction
Control Panel Display
Select the Idle Display
Select the information shown on the printer’s display when the printer is idle.
See Idle Display on page 95 for more information.
Set the Real-Time Clock (RTC) Date
This parameter allows you to set the date to display in the Idle
See RTC Date on page 95 for more information.
Set the Real-Time Clock (RTC) Time
This parameter allows you to set the date to display in the Idle
See RTC Time on page 95 for more information.
Run the Specified ZBI Program*
•
•
To run the ZBI program selected by the previous menu item, press PLUS (+).
If you did not replace the ribbon, press MINUS (-) to select
CANCEL, or press the LEFT ARROW or RIGHT ARROW to move to another parameter.
See Run a ZBI Program on page 95
for more information.
* This menu item appears only if ZBI is enabled on your printer and no ZBI program is running.
Select the Primary Network Device
This parameter determines which device should be considered primary in the active device selection.
See Primary Network on page 96
for more information.
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Control Panel Display
33
View if IP Settings Are Loaded from the Printer or Print
Server
See Load from External Device on page 96 for more information.
View the Active Print Server*
* This menu item, which cannot be modified from the control panel, appears only if a wired or wireless print server is installed in your printer.
Set the IP Resolution Method*
See IP Protocol on page 97 for more information.
* This menu item appears only if a wired or wireless print server is installed in your printer.
Set the Printer’s IP Address*
View and, if necessary, change the printer’s IP address.
Changes are saved only if IP PROTOCOL is set to PERMANENT .
To allow any saved changes to take effect, use RESET NETWORK on page 35 to reset the print server.
for more information.
* This menu item appears only if a wired or wireless print server is installed in your printer.
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34 Introduction
Control Panel Display
Set the Subnet Mask*
View and, if necessary, change the subnet mask.
Changes are saved only if IP PROTOCOL is set to PERMANENT .
To allow any saved changes to take effect, use RESET NETWORK on page 35 to reset the print server.
for more information.
* This menu item appears only if a wired or wireless print server is installed in your printer.
Set the Default Gateway*
View and, if necessary, change the default gateway.
Changes are saved only if IP PROTOCOL is set to PERMANENT .
To allow any saved changes to take effect, use RESET NETWORK on page 35 to reset the print server.
See Default Gateway on page 98 for more information.
* This menu item appears only if a wired or wireless print server is installed in your printer.
View the MAC Address*
See MAC Address on page 98 for more information.
* This menu item, which cannot be modified from the control panel, appears only if a wired or wireless print server is installed in your printer.
View the ESSID Value*
for more information.
* This menu item, which cannot be modified from the control panel, appears only if a wireless print server is installed in your printer.
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Introduction
Control Panel Display
35
Reset the Network Settings*
See Reset Network on page 99 for more information.
* This menu item appears only if a wired or wireless print server is installed in your printer.
Specify the Password Level
for more information.
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36 Introduction
Control Panel Display
Select the Display Language
If necessary, change the language that the printer displays.
for more information.
Note • The selections for this parameter are displayed in the actual languages to make it easier for you to find one that you are able to read.
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2
Printer Setup and
Operation
This section assists the technician with initial setup and operation of the printer.
Contents
P1056468-002
38 Printer Setup and Operation
Handling the Printer
Handling the Printer
This section describes how to handle your printer.
Unpack and Inspect the Printer
Important • Zebra Technologies is not responsible for any damage incurred during the shipment of the equipment and will not repair this damage under warranty.
When you receive the printer, do the following:
1.
Immediately unpack the printer.
2.
Check all exterior surfaces for damage.
3.
Raise the media door, and inspect the media compartment for damage to components.
4.
If you discover shipping damage during inspection, do the following:
• Immediately notify the shipping company, and file a damage report.
• Keep all packaging material for shipping company inspection.
• Notify your authorized Zebra reseller.
To Store the Printer
If you are not placing the printer into immediate operation, repackage it using the original packing materials. You may store the printer under the following conditions:
• Temperature: –40°F to 140°F (–40° to 60°C)
• Relative humidity: 5% to 85% non-condensing
To Ship the Printer
Save all packing materials in case you need to ship the printer in the future.
To ship the printer, do the following:
1.
Turn off ( O ) the printer, and disconnect all cables.
2.
Remove any media, ribbon, or loose objects from the printer interior.
3.
Close the printhead.
4.
Carefully pack the printer into the original container or a suitable alternate container to avoid damage during transit. A shipping container can be purchased from Zebra if the original packaging has been lost or destroyed.
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Printer Setup and Operation
Select a Location for the Printer
39
Select a Location for the Printer
Select a location for the printer that meets these conditions:
• Surface: The surface where the printer will be located must be solid, level, and of sufficient size and strength to hold the printer.
• Space: The area where the printer will be located must include enough space for ventilation and for accessing the printer components and connectors. To allow for proper ventilation and cooling, leave open space on all sides of the printer.
Caution • Do not place any padding or cushioning material behind or under the printer because this restricts air flow and could cause the printer to overheat.
• Power: The printer should be within a short distance of an appropriate power outlet that is easily accessible.
• Data communication interfaces: The printer must be within range of your WLAN radio
(if applicable) or within an acceptable range for other connectors to reach your data source
(usually a computer). For more information on maximum cable lengths and configuration, see
• Operating conditions: Your printer is designed to function in a wide range of environmental and electrical conditions, including a warehouse or factory floor.
shows the temperature and relative humidity requirements for the printer when it is operating.
Mode
Thermal Transfer
Direct Thermal
Table 3 • Operating Temperature and Humidity
Temperature
41° to 104°F (5° to 40°C)
32° to 104°F (0° to 40°C)
Relative Humidity
20 to 85% non-condensing
7/3/13 P1056468-002
40 Printer Setup and Operation
Select a Data Communication Interface
Select a Data Communication Interface
You may connect your printer to a computer using one or more of the available connections.
The standard connections are shown in Figure 4
. A ZebraNet wired or wireless print server option or a parallel port may also be present on your printer.
Figure 4 • Communication Interfaces
Serial port
Internal wired Ethernet print server
USB port
Parallel port
Table 4 on page 41 provides basic information about data communication interfaces that you
can use to connect your printer to a computer. You may send label formats to the printer through any data communication interface that is available. Select an interface that is supported by both your printer and your computer or your Local Area Network (LAN).
Caution • Ensure that the printer power is off (O) before connecting data communications cables. Connecting a data communications cable while the power is on ( I) may damage the printer.
P1056468-002 7/3/13
Printer Setup and Operation
Select a Data Communication Interface
41
Interface
RS-232 Serial
USB
8-bit Parallel data interface
Wired Ethernet print server
Table 4 • Data Communication Interfaces
Standard or
Option
Standard
Description
Standard
Standard
Option
•
•
•
Limitations and Requirements
Maximum cable length of 50 ft (15.24 m).
You may need to change printer parameters to match the host computer.
You need to use a null-modem adaptor to connect to the printer if using a standard modem cable.
Connections and Configuration The baud rate, number of data and stop bits, the parity, and the XON/XOFF or DTR control must match those of the host computer.
•
•
Limitations and Requirements
Maximum cable length of 16.4 ft (5 m).
No printer parameter changes required to match the host computer.
Connections and Configuration No additional configuration is necessary.
•
•
•
•
Limitations and Requirements
Maximum cable length of 10 ft (3 m).
Recommended cable length of 6 ft (1.83 m).
No printer parameter changes required to match the host computer.
A wired or wireless print server (if installed) takes up this port on the printer.
Connections and Configuration No additional configuration is necessary.
•
•
•
•
Limitations and Requirements
Can print to the printer from any computer on your LAN.
Can communicate with the printer through the printer’s web pages.
The printer must be configured to use your LAN.
A parallel connection or a wireless print server (if installed) takes up this port on the printer.
Caution • Be careful not to plug a USB cable into a wired
Ethernet print server connector on the printer because doing so will damage the Ethernet connector.
Connections and Configuration Refer to the ZebraNet
Wired and Wireless Print Servers User Guide for configuration instructions. A copy of this manual is available at http://www.zebra.com/manuals or on the user CD that came with your printer.
Note • To use this connection, you may need to remove a factory-installed plug that is designed to keep someone from accidentally plugging a USB connector into this port.
7/3/13 P1056468-002
42 Printer Setup and Operation
Select a Data Communication Interface
Table 4 • Data Communication Interfaces (Continued)
Interface
Standard or
Option
Wireless print server Option
Description
•
•
•
•
Limitations and Requirements
Can print to the printer from any computer on your Wireless
Local Area Network (WLAN).
Can communicate with the printer through the printer’s web pages.
The printer must be configured to use your WLAN.
A parallel connection or a wired print server (if installed) takes up this port on the printer.
Configuration Refer to the ZebraNet Wired and Wireless Print
Servers User Guide for configuration instructions. A copy of this manual is available at http://www.zebra.com/manuals or on the user CD that came with your printer.
Data Cables
You must supply all data cables for your application.
Ethernet cables do not require shielding, but all other data cables must be fully shielded and fitted with metal or metallized connector shells. Unshielded data cables may increase radiated emissions above the regulated limits.
To minimize electrical noise pickup in the cable:
• Keep data cables as short as possible.
• Do not bundle the data cables tightly with the power cords.
• Do not tie the data cables to power wire conduits.
P1056468-002 7/3/13
Printer Setup and Operation
Connect the Printer to a Power Source
43
Connect the Printer to a Power Source
The AC power cord must have a three-prong female connector on one end that plugs into the mating AC power connector at the rear of the printer. If a power cable was not included with
your printer, refer to Power Cord Specifications on page 44 .
Caution • For personnel and equipment safety, always use an approved three-conductor power cord specific to the region or country intended for installation. This cord must use an
IEC 320 female connector and the appropriate region-specific three-conductor grounded plug configuration.
To connect the printer to a power source, complete these steps:
1.
Plug the female end of the A/C power cord into the A/C power connector on the back of the printer.
7/3/13
2.
Plug the male end of the A/C power cord into an appropriate power outlet.
115 V AC
230 V AC
P1056468-002
44 Printer Setup and Operation
Connect the Printer to a Power Source
3.
Turn on ( I ) the printer.
The printer boots up and performs a self-test.
Power Cord Specifications
Caution • For personnel and equipment safety, always use an approved three-conductor power cord specific to the region or country intended for installation. This cord must use an
IEC 320 female connector and the appropriate region-specific, three-conductor grounded plug configuration.
Depending on how your printer was ordered, a power cord may or may not be included. If one
is not included or if the one included is not suitable for your requirements, see Figure 5 and
refer to the following guidelines:
• The overall cord length must be less than 9.8 ft. (3 m).
• The cord must be rated for a minimum of 10 A, 250 V.
• The chassis ground (earth) must be connected to ensure safety and reduce electromagnetic interference.
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7/3/13
Printer Setup and Operation
Connect the Printer to a Power Source
45
Figure 5 • Power Cord Specifications
2
3
1
4
2
3
4
1
AC power plug for your country—This should bear the certification mark of at least one of the known international safety organizations
).
3-conductor HAR cable or other cable approved for your country.
IEC 320 connector—This should bear the certification mark of at
least one of the known international safety organizations ( Figure 6
).
Length
≤ 9.8 ft. (3 m). Rating 10 Amp minimum, 250 VAC.
Figure 6 • International Safety Organization Certification Symbols
P1056468-002
46 Printer Setup
Install the Control Panel Keypad Cover
Install the Control Panel Keypad Cover
A protective cover for the control panel keypad is provided with your printer (
this optional cover if your printer will operate in a moist or dirty environment. This will help to protect the keypad from damage.
Figure 7 • Control Panel Keypad Cover
To install the control panel keypad cover, complete these steps:
1.
Remove the paper backing from the control panel keypad cover to expose the adhesive.
2.
Carefully align the cover over the keypad. Press to make the cover adhere to the printer.
P1056468-002 105SLPlus™ User Guide 7/3/13
Printer Setup and Operation
Types of Media
47
Types of Media
Important • Zebra strongly recommends the use of Zebra-brand supplies for continuous high-quality printing. A wide range of paper, polypropylene, polyester, and vinyl stock has been specifically engineered to enhance the printing capabilities of the printer and to prevent premature printhead wear. To purchase supplies, go to http://www.zebra.com/howtobuy .
Your printer can use various types of media:
• Standard media—Most standard media uses an adhesive backing that sticks individual labels or a continuous length of labels to a liner. Standard media can come on rolls or in a fanfold stack (
• Tag stock—Tags are usually made from a heavy paper. Tag stock does not have adhesive or a liner, and it is typically perforated between tags. Tag stock can come on rolls or in a fanfold stack (
Media Type
Non-Continuous
Roll Media
Table 5 • Roll and Fanfold Media
How It Looks Description
•
Roll media is wound on a 3-in. (76-mm) core. Individual labels or tags are separated by one or more of the following methods:
Web media separates labels by gaps, holes, or notches.
7/3/13
• Black mark media uses pre-printed black marks on the back side of the media to indicate label separations.
• Perforated media has perforations that allow the labels or tags to be separated from each other easily. The media may also have black marks or other separations between labels or tags.
P1056468-002
48 Printer Setup and Operation
Types of Media
Media Type
Non-Continuous
Fanfold Media
Table 5 • Roll and Fanfold Media (Continued)
How It Looks Description
Fanfold media is folded in a zigzag pattern. Fanfold media can have the same label separations as non-continuous roll media.
The separations would fall on or near the folds.
Continuous
Roll Media
Roll media is wound on a 3-in. (76-mm) core.
Continuous roll media does not have gaps, holes, notches, or black marks to indicate label separations. This allows the image to be printed anywhere on the label. Sometimes a cutter is used to cut apart individual labels.
P1056468-002 7/3/13
Printer Setup and Operation
Ribbon Overview
49
Ribbon Overview
Ribbon is a thin film that is coated on one side with wax, resin, or wax resin, which is transferred to the media during the thermal transfer process. The media determines whether you need to use ribbon and how wide the ribbon must be.
When ribbon is used, it must be as wide as or wider than the media being used. If the ribbon is narrower than the media, areas of the printhead are unprotected and subject to premature wear.
When to Use Ribbon
Thermal Transfer media requires ribbon for printing while Direct Thermal media does not.
To determine if ribbon must be used with a particular media, perform a media scratch test.
To perform a media scratch test, complete these steps:
1.
Scratch the print surface of the media rapidly with your fingernail.
2.
Did a black mark appear on the media?
If a black mark...
Then the media is...
Does not appear on the media Thermal transfer. A ribbon is required.
Appears on the media Direct thermal. No ribbon is required.
Coated Side of Ribbon
Ribbon can be wound with the coated side on the inside or outside ( Figure 8 ). This printer can
only use ribbon that is coated on the outside. If you are unsure which side of a particular roll of ribbon is coated, perform an adhesive test or a ribbon scratch test to determine which side is coated.
Figure 8 • Ribbon Coated on Outside or Inside
Outside Inside
7/3/13 P1056468-002
50 Printer Setup and Operation
Ribbon Overview
Adhesive Test
If you have labels available, perform the adhesive test to determine which side of a ribbon is coated. This method works well for ribbon that is already installed.
To perform an adhesive test, complete these steps:
1.
Peel a label from its liner.
2.
Press a corner of the sticky side of the label to the outer surface of the roll of ribbon.
3.
Peel the label off of the ribbon.
4.
Observe the results. Did flakes or particles of ink from the ribbon adhere to the label?
If ink from the ribbon...
Adhered to the label
Then...
The ribbon is coated on the outside and can be used in this printer.
Did not adhere to the label The ribbon is coated on the inside and cannot be used in this printer.
To verify this, repeat the test on the other surface of the roll of ribbon.
Ribbon Scratch Test
Perform the ribbon scratch test when labels are unavailable.
To perform a ribbon scratch test, complete these steps:
1.
Unroll a short length of ribbon.
2.
Place the unrolled section of ribbon on a piece of paper with the outer surface of the ribbon in contact with the paper.
3.
Scratch the inner surface of the unrolled ribbon with your fingernail.
4.
Lift the ribbon from the paper.
5.
Observe the results. Did the ribbon leave a mark on the paper?
If the ribbon...
Left a mark on the paper
Then...
The ribbon is coated on the outside and can be used in this printer.
Did not leave a mark on the paper
The ribbon is coated on the inside and cannot be used in this printer.
To verify this, repeat the test on the other surface of the roll of ribbon.
P1056468-002 7/3/13
Printer Setup and Operation
Select a Print Mode
51
Select a Print Mode
Use a print mode that matches the media being used and the printer options available
Print Mode
Tear-Off
(default setting)
Table 6 • Print Modes and Printer Options
When to Use/Printer Options Required
Use for most applications. This mode can be used with any printer options and most media types.
Printer Actions
The printer prints label formats as it receives them. The printer operator can tear off the printed labels any time after they print.
roll media in Tear-Off mode fanfold media in Tear-Off mode
(rear feed)
7/3/13 fanfold media in Tear-Off mode
(bottom feed)
P1056468-002
52 Printer Setup and Operation
Select a Print Mode
Print Mode
Peel-Off
Table 6 • Print Modes and Printer Options
When to Use/Printer Options Required
Use when the printer has the Rewind option if you want to remove the labels from the liner one label at a time.
Printer Actions
The printer peels the label from the liner during printing and then pauses until the label is removed. The liner winds onto the rewind spindle.
Rewind
Red solid lines = media, Blue dotted lines = backing only
Use when the printer has the Rewind option if you want to save the labels without separating them or removing them from their backing.
The printer prints without pausing between labels. The media is wound onto the rewind spindle after printing.
P1056468-002 7/3/13
Print Mode
Cutter
Printer Setup and Operation
Select a Print Mode
53
Table 6 • Print Modes and Printer Options
When to Use/Printer Options Required
Use when the printer has a cutter option if you want the labels to be cut apart.
Printer Actions
The printer prints a label and then cuts it free.
7/3/13 P1056468-002
54 Printer Setup and Operation
Load the Ribbon
Load the Ribbon
Use the instructions in this section to load ribbon (if used) in your printer. Ribbon is used only with thermal transfer labels. For direct thermal labels, do not load ribbon in the printer.
To determine if ribbon must be used with a particular media, see
.
Caution • While performing any tasks near an open printhead, remove all rings, watches, hanging necklaces, identification badges, or other metallic objects that could touch the printhead. You are not required to turn off the printer power when working near an open printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose all temporary settings, such as label formats, and you must reload them before you resume printing.
Important • Use ribbon that is wider than the media to protect the printhead from wear.
Ribbon must be coated on the outside. See
Coated Side of Ribbon on page 49 for more
information.
To load ribbon, complete these steps:
1.
Raise the media door.
P1056468-002
2.
Align the arrow (
1
) on the ribbon take-up spindle knob with the notch (
2
) in the ribbon take-up spindle.
2 1
7/3/13
3.
Align the segments of the ribbon supply spindle.
Printer Setup and Operation
Load the Ribbon
55
7/3/13
4.
Position the ribbon with the loose end unrolling clockwise.
5.
Place the roll of ribbon on the ribbon supply spindle. Push the roll back as far as it will go.
6.
A ribbon leader makes ribbon loading and unloading easier. Does your roll of ribbon have paper or something else attached to the end to serve as a ribbon leader?
If…
Yes
No
Then…
Continue with the next step.
a.
b.
c.
Tear off a strip of media (labels and liner) about 6–12 in. (150–305 mm) long from the roll.
Peel a label from the media strip.
Use this label (
1
) to attach the end of the ribbon (
2
) to the media strip (
3
).
The media strip acts as a leader.
3 1 2
P1056468-002
56 Printer Setup and Operation
Load the Ribbon
7.
Caution • The printhead may be hot and could cause severe burns. Allow the printhead to cool.
Rotate the printhead-open lever (
1
) to the open position.
1
8.
Thread the ribbon over the media dancer assembly (
1
) and under the ribbon guide roller
(
2
).
2 1
P1056468-002 7/3/13
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Printer Setup and Operation
Load the Ribbon
57
9.
Push the ribbon leader forward until it passes under the printhead assembly (1), over the snap plate (2), and then over the platen roller (3).
1
2
3
10.
Bring the ribbon leader over the upper ribbon roller (
1
) and then toward the ribbon take-up spindle (
2
).
1 2
11.
Wind the ribbon leader and attached ribbon counterclockwise around the ribbon take-up spindle.
P1056468-002
58 Printer Setup and Operation
Load the Ribbon
12.
Rotate the spindle counterclockwise several turns to wind the ribbon and remove any slack.
13.
Is media already loaded?
If…
No
Yes
Then… a.
a.
Continue with
Push down the printhead assembly (
1
), and then rotate the printhead-open lever (
2
) until it locks into place.
2 1 b.
Close the media door.
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Printer Setup and Operation
Load the Media
59
Load the Media
1.
Caution • The printhead may be hot and could cause severe burns. Allow the printhead to cool.
Open the printhead assembly by rotating the printhead-open lever (
1
).
1
2.
Loosen the thumb screw (not visible from this angle) that is located on the bottom of the outer media guide (
1
).
1
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60 Printer Setup and Operation
Load the Media
3.
Slide the outer media guide (
1
) all the way out.
1
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Printer Setup and Operation
Load the Media
61
4.
Insert media into the printer. Follow the instructions for roll or fanfold media, as appropriate.
Roll Media Fanfold Media a.
Remove and discard any tags or labels that are dirty or that are held by adhesives or tape.
a.
Thread the fanfold media through the bottom or rear slot.
Bottom Feed
Rear Feed
7/3/13 b.
Pull out the media supply guide as far as it goes.
b.
Pull out the media supply guide as far as it goes.
P1056468-002
62 Printer Setup and Operation
Load the Media
Roll Media (Continued) Fanfold Media (Continued) c.
Place the roll of media on the media supply hanger. Push the roll back as far as it will go.
c.
Drape the media over the media supply hanger.
d.
Slide in the media supply guide until it touches the edge of the roll.
d.
Slide in the media supply guide until it touches the edge of the media.
5.
Thread the media under the media dancer assembly roller (
1
), the media guide roller (
2
), and then the upper media sensor (
3
).
Important • Make sure that you thread the media under these components. If you thread the media over them, the media obstructs the ribbon sensor and causes a false
RIBBON OUT
error.
3
2
1
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7/3/13
Printer Setup and Operation
Load the Media
63
6.
Push the media forward until it passes under the printhead assembly (
1
), under the snap plate (
2
), and then over the platen roller (
3
).
1
2
3
7.
In which print mode will your printer be operating? (For more information on print
modes, see Select a Print Mode on page 51 .)
If using…
Tear-Off mode
Then…
Continue with
Peel-Off mode
Continue with Final Steps for Peel-
.
P1056468-002
64 Printer Setup and Operation
Load the Media
If using…
Rewind mode
Cutter mode
Then…
Continue with Final Steps for Cutter
.
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7/3/13
Final Steps for Tear-Off Mode
Printer Setup and Operation
Load the Media
65
7.
8.
Align the media with the inner media guide (
1
). Slide in the outer media guide (
2
) until it just touches the edge of the media.
1
2
9.
Tighten the thumb screw (not visible from this angle) that is located on the bottom of the outer media guide (
1
).
1
P1056468-002
66 Printer Setup and Operation
Load the Media
10.
Push down the printhead assembly (
1
), and then rotate the printhead-open lever (
2
) until it locks into place.
2 1
11.
Close the media door.
P1056468-002
12.
Set the printer to Tear-Off mode (for more information, see
13.
If desired, perform the
CANCEL Self Test on page 149 to verify that your printer is able to
print.
7/3/13
Final Steps for Peel-Off Mode
Printer Setup and Operation
Load the Media
67
7.
8.
Remove the rewind plate (if installed) from the front of the printer. Store it on the two mounting screws on the inside of the printer base.
7/3/13 P1056468-002
68 Printer Setup and Operation
Load the Media
9.
Extend approximately 36 in. (920 mm) of media out of the printer. Remove and discard the labels from this exposed media.
10.
Remove the hook from the rewind spindle.
11.
If you are using a core, slide it onto the rewind spindle until it is flush against the guide plate.
Note • A core is not required.
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Printer Setup and Operation
Load the Media
69
12.
Wind the media liner counterclockwise around the rewind spindle.
a.
Reinstall the hook. Insert the short end of the hook into the hole in the center of the adjusting nut (
1
). Insert the long end of the hook into the small hole on the guide plate (
2
).
2 b.
1
Rotate the spindle counterclockwise several turns to wind the media liner over the hook and remove any slack.
13.
Align the media with the inner media guide (
1
). Slide in the outer media guide (
2
) until it just touches the edge of the media.
1
2
P1056468-002
70 Printer Setup and Operation
Load the Media
14.
Tighten the thumb screw (not visible from this angle) that is located on the bottom of the outer media guide (
1
).
1
15.
Push down the printhead assembly (
1
), and then rotate the printhead-open lever (
2
) until it locks into place.
2 1
The backing winds on the rewind spindle or core.
P1056468-002 7/3/13
16.
Close the media door.
Printer Setup and Operation
Load the Media
71
17.
Set the printer to Peel-Off mode (for more information, see Print Mode on page 84
).
18.
If desired, perform the
CANCEL Self Test on page 149 to verify that your printer is able to
print.
7/3/13 P1056468-002
72 Printer Setup and Operation
Load the Media
Final Steps for Rewind Mode
8.
Remove the rewind plate from its storage location inside the printer.
9.
Position the rewind plate so that the lip on the attached hook plate points down.
7.
P1056468-002
3
1
2 4
5
3
4
1
2
5
Upper slot
Lower slot
Rewind plate
Lip
Adjustable hook plate
10.
Insert the hook plate lip 1/2 in. (13 mm) into the lower slot in the side plate.
11.
Align the upper end of the rewind plate with the matching upper slot in the side plate.
12.
Slide in the rewind plate until it stops against the printer’s main frame.
7/3/13
7/3/13
Printer Setup and Operation
Load the Media
73
13.
Extend approximately 36 in. (920 mm) of media out of the printer. Remove and discard the labels from this exposed media.
14.
Remove the hook from the rewind spindle.
15.
If you are using a core, slide it onto the rewind spindle until it is flush against the guide plate.
Note • A core is not required.
P1056468-002
74 Printer Setup and Operation
Load the Media
16.
Wind the media liner counterclockwise around the rewind spindle.
a.
Reinstall the hook. Insert the short end of the hook into the hole in the center of the adjusting nut (
1
). Insert the long end of the hook into the small hole on the guide plate (
2
).
2 b.
1
Rotate the spindle counterclockwise several turns to wind the media liner over the hook and remove any slack.
17.
Align the media with the inner media guide (
1
). Slide in the outer media guide (
2
) until it just touches the edge of the media.
1
2
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Printer Setup and Operation
Load the Media
75
18.
Tighten the thumb screw (not visible from this angle) that is located on the bottom of the outer media guide (
1
).
1
19.
Push down the printhead assembly (
1
), and then rotate the printhead-open lever (
2
) until it locks into place.
2 1
The media winds on the rewind spindle or core.
P1056468-002
76 Printer Setup and Operation
Load the Media
20.
Close the media door.
21.
Set the printer to Rewind mode (for more information, see Print Mode on page 84 ).
22.
If desired, perform the
CANCEL Self Test on page 149 to verify that your printer is able to
print.
P1056468-002 7/3/13
Final Steps for Cutter Mode
Printer Setup and Operation
Load the Media
77
7.
8.
Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers.
Thread the media forward until it passes under the printhead assembly (
1
), under the snap plate (
2
), and through the cutter assembly (
3
).
1
2
3
7/3/13
9.
Align the media with the inner media guide (
1
). Slide in the outer media guide (
2
) until it just touches the edge of the media.
1
2
P1056468-002
78 Printer Setup and Operation
Load the Media
10.
Tighten the thumb screw (not visible from this angle) that is located on the bottom of the outer media guide (
1
).
1
11.
Push down the printhead assembly (
1
), and then rotate the printhead-open lever (
2
) until it locks into place.
2 1
The media winds on the rewind spindle or core.
P1056468-002 7/3/13
12.
Close the media door.
Printer Setup and Operation
Load the Media
79
13.
Set the printer to Cutter mode (for more information, see
14.
If desired, perform the
CANCEL Self Test on page 149 to verify that your printer is able to
print.
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80 Printer Setup and Operation
Load the Media
Notes • ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
P1056468-002 7/3/13
7/3/13
3
Printer Configuration and Adjustment
This section assists you with configuration of and adjustments to the printer.
Contents
P1056468-002
82 Printer Configuration and Adjustment
Changing Printer Settings
Changing Printer Settings
This section presents the printer settings that you can change and identifies the tools for changing them. These tools include the following:
• ZPL and Set/Get/Do (SGD) commands (See the Zebra
®
Programming Guide for more information.)
• The printer’s control panel display (See
Control Panel Display on page 17 for more
information.)
• The printer’s web pages when the printer has an active wired or wireless print server connection (See the ZebraNet Wired and Wireless Print Servers User Guide for more information.)
Copies of the referenced manuals are available at http://www.zebra.com/manuals or on the user CD that came with your printer.
This section contains the following subsections:
•
•
Maintenance and Diagnostic Tools on page 89
•
•
•
P1056468-002 7/3/13
Printer Configuration and Adjustment
Changing Printer Settings
83
Print Settings
Table 7 • Print Settings
Darkness
Set the darkness to the lowest setting that provides good print quality. If you set the darkness too high, the label image may print unclearly, bar codes may not scan correctly, the ribbon may burn through, or the printhead may wear prematurely.
If desired, use the
to determine the best darkness setting.
Accepted values: 0.0 – 30.0
Related ZPL command(s): ^MD , ~SD
SGD command used: print.tone
Control panel menu item:
Printer web page: View and Modify Printer Settings > General Setup >
Darkness
Print Speed Select the speed for printing a label (given in inches per second). Slower print speeds typically yield better print quality.
Accepted values: • 203 dpi: 2–12 ips
• 300 dpi: 2–9 ips
Related ZPL command(s): ^PR
SGD command used: media.speed
Control panel menu item:
Printer web page: View and Modify Printer Settings > General Setup >
Print Speed
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Changing Printer Settings
Tear-Off
Position
Table 7 • Print Settings (Continued)
•
•
If necessary, adjust the position of the media over the tear-off bar after printing.
Higher numbers move the media out (the tear line moves closer to the leading edge of the next label).
Lower numbers move the media in (the tear line moves closer to the edge of the label just printed).
1
2
1
2
Media direction
Factory-set tear line location at position 000
Print Mode
Accepted values: –120 to 120
Related ZPL command(s): ~TA
SGD command used: none
Control panel menu item:
Printer web page: View and Modify Printer Settings > General Setup >
Tear Off
Select a print mode that is compatible with your printer options.
Accepted values: • TEAR OFF—The printer prints label formats as it receives them. The printer operator can tear off the printed labels any time after they print.
•
•
PEEL—The printer peels the label from the liner during printing and then pauses until the label is removed. The liner winds onto the rewind spindle.
REWIND—The printer prints without pausing between labels. The media is wound onto the rewind spindle after printing.
• CUTTER—The printer prints a label and then cuts it free.
Related ZPL command(s): ^MM
SGD command used: media.printmode
Control panel menu item:
Printer web page: View and Modify Printer Settings > General Setup >
Print Mode
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85
Table 7 • Print Settings (Continued)
Media Type Select the type of media that you are using.
• If you select CONTINUOUS, you must include a label length in your label format (^LL if you are using ZPL).
• If you select NON-CONTINUOUS for various non-continuous media, the printer feeds media to calculate the label length.
See
Types of Media on page 47 for more information.
Accepted values: • CONTINUOUS
• NON-CONTINUOUS
Related ZPL command(s): ^MN
SGD command used: none
Control panel menu item:
Printer web page: View and Modify Printer Settings > Media Setup >
Media Type
Print Method Specify if ribbon is being used. Thermal Transfer media requires ribbon for printing while
Direct Thermal media does not.
To determine if you need to use ribbon, see When to Use Ribbon on page 49
.
Accepted values: • THERMAL TRANS
• DIRECT THERMAL
Related ZPL command(s): ^MT
SGD command used: none
Control panel menu item:
Printer web page: View and Modify Printer Settings > Media Setup >
Print Method
Print Width Specify the width of the labels being used.
Note • Setting the width too narrow can result in portions of a label format not being printed on the media. Setting the width too wide wastes formatting memory and can cause the printer to print off of the label and onto the platen roller. This setting can affect the horizontal position of the label format if the image was inverted using the
^POI ZPL II command.
Accepted values: minimum: 2 dots maximum:
•
•
203 dpi: 832 dots
300 dpi: 1248 dots
Related ZPL command(s): ^PW
SGD command used: none
Control panel menu item:
Printer web page: View and Modify Printer Settings > Media Setup >
Print Width
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Changing Printer Settings
Maximum
Label Length
Table 7 • Print Settings (Continued)
Set the maximum label length to a value that is at least 1.0 in. (25.4 mm) greater than the actual label length plus the interlabel gap. If you set the value to one that is smaller than the label length, the printer assumes that continuous media is loaded, and the printer cannot calibrate.
For example, if the label length is 6.0 inches (152 mm) including the interlabel gap, set the parameter for at least 7.0 inches (178 mm).
1
3
2
1
2
3
Label length (including interlabel gap)
Interlabel gap
Set the maximum label length to approximately this value
Accepted values: 0 to the maximum label length supported by the printer
Related ZPL command(s): ^ML
SGD command used: none
Control panel menu item:
Printer web page: View and Modify Printer Settings > Media Setup >
Maximum Length
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87
Backfeed
Sequence
Label Top
Position
Label Left
Position
Head Test
Count
Table 7 • Print Settings (Continued)
This parameter sets when label backfeed occurs after a label is removed in some print modes. It has no effect in Rewind mode. This setting is superseded by ~JS when received as part of a label format.
Accepted values: • AFTER (backfeed occurs immediately after the last label is completed)
• OFF (no backfeed)
•
•
BEFORE (backfeed occurs before the forward motion of the first label)
DEFAULT
Related ZPL command(s): ~JS
SGD command used: none
Control panel menu item:
Printer web page: View and Modify Printer Settings > Advanced Setup >
Backfeed
This parameter adjusts the print position vertically on the label. Positive numbers adjust the label top position farther down the label (away from the printhead) by the specified number of dots. Negative numbers adjust the position up the label (toward the printhead).
Accepted values: –120 to 120
Related ZPL command(s): ^LT
SGD command used: none
Control panel menu item:
Printer web page: View and Modify Printer Settings > General Setup >
Label Top
If necessary, shift the print position horizontally on the label. Positive numbers move the left edge of the image toward the center of the label by the number of dots selected, while negative numbers move the left edge of the image toward the left edge of the label.
Accepted values: –9999 to 9999
Related ZPL command(s): ^LS
SGD command used: none
Control panel menu item:
Printer web page: View and Modify Printer Settings > Advanced Setup >
Left Position
The printer periodically performs a test of the printhead functionality. This parameter establishes how many labels are printed between these internal tests.
Accepted values: 0000 (disables the test) to 9999
Related ZPL command(s): ^JT
SGD command used: none
Control panel menu item:
Printer web page: View and Modify Printer Settings > Advanced Setup >
Head Test Count
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Reprint
Mode
Table 7 • Print Settings (Continued)
When reprint mode is enabled, you can reprint the last label printed by pressing and holding
PAUSE + CANCEL on the printer’s control panel.
Accepted values: • ON
• OFF
Related ZPL command(s): ^JZ
SGD command used: none
Control panel menu item:
Printer web page: N/A
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89
Maintenance and Diagnostic Tools
Supplies Low
Warning
Early Warning for Maintenance
Printhead
Cleaning Interval
Printhead Life
Expectancy
Table 8 • Maintenance and Diagnostic Tools
When this feature is enabled, the printer provides warnings when the media or ribbon is reaching near the end of the roll.
Accepted values: MEDIA DISABLED, MEDIA ENABLED
Related ZPL command(s): ^JH
SGD command used: none
Control panel menu item:
Printer web page: View and Modify Printer Settings > General Setup
> Early Warning (Media)
When this feature is enabled, the printer provides warnings when the printhead needs to be cleaned.
Accepted values: MAINT. OFF, MAINT. ON
Related ZPL command(s): ^JH
SGD command used: none
Control panel menu item:
EARLY WARNING MAINTENANCE on page 23
Printer web page: View and Modify Printer Settings > General Setup
> Early Warning (Maintenance)
When Early Warning for Maintenance is enabled, set this value to the length of the media or ribbon roll that you are using.
When the printhead reaches the set length, WARNING CLEAN PRINTHEAD appears on the control panel display. If the alert function is enabled, the printer generates an alert.
Accepted values: 0 M/0 FT to 450M/1476 FT in 50 M increments
Related ZPL command(s): ^JH
SGD command used: none
Control panel menu item:
Printer web page: View and Modify Printer Settings > General Setup
> Head Cleaning
When Early Warning for Maintenance is enabled, set this value to the number of inches of media that the printhead is expected to print.
When the printhead reaches the set length, WARNING REPLACE HEAD appears on the control panel display. If the alert function is enabled, the printer generates an alert.
Accepted values: 0 M/0 FT to 450M/1476 FT in 50 M increments
Related ZPL command(s): ^JH
SGD command used: none
Control panel menu item:
Printer web page: View and Modify Printer Settings > General Setup
> Head Life
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Changing Printer Settings
Non-Resettable
Counter
User-Controlled
Counters
Print Counter
Readings
Table 8 • Maintenance and Diagnostic Tools (Continued)
The non-resettable counter gives the total length of media that the printer has printed.
You can use firmware commands to change the unit of measure for this counter.
Related ZPL command(s): ^MA (for changing unit of measure)
SGD command used: none
Control panel menu item:
Printer web page: none
Two user-controlled counters give the total length of media that the printer has printed since the last time the counter was reset. You can use firmware commands to change the unit of measure and reset the counters.
Related ZPL command(s): ^MA (for changing unit of measure)
~RO (for resetting counters)
SGD command used: odometer.media_marker_count1
odometer.media_marker_count2
Control panel menu item:
Printer web page: none
Prints a label that lists the odometer readings for the following:
•
•
• the non-resettable counter the two user-controlled counters the Early Warning for Maintenance counters, which indicate when the printhead was last cleaned and the printhead life (If the Early Warning for Maintenance feature is disabled, the counters related to it do not print.)
Related ZPL command(s): ~HQ
SGD command used: none
Control panel menu item:
Printer web page: none
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91
Information
Print a Sensor
Profile
Initialize Flash
Memory
Table 8 • Maintenance and Diagnostic Tools (Continued)
•
•
•
•
•
•
•
Print the specified information on one or more labels.
FONTS—Prints the available fonts in the printer, including standard printer fonts plus any optional fonts. Fonts may be stored in RAM or Flash memory.
BAR CODES—Prints the available bar codes in the printer. Bar codes may be stored in RAM or Flash memory.
IMAGES—Prints the available images stored in the printer’s RAM, Flash memory, or optional memory card.
FORMATS—Prints the available formats stored in the printer’s RAM, Flash memory, or optional memory card.
SETUP—Prints the printer configuration label.
NETWORK—Prints the settings for any print server that is installed.
ALL—Prints the previous six labels.
Related ZPL command(s): Printer configuration: ~WC
Network: ~WL
Others: ^WD
SGD command used: none
Control panel menu item:
Printer web page: View and Modify Printer Settings >
Print Listings on Label
Shows the sensor settings compared to actual sensor readings.
To interpret the results of the sensor profile, see Sensor Profile on page 156
.
Related ZPL command(s): ~JG
SGD command used: none
Control panel menu item:
Printer web page: View and Modify Printer Settings >
Print Listings on Label
This option erases all previously stored information from Flash memory.
Caution • This option completely erases the Flash memory.
Related ZPL command(s): ^JB
SGD command used: none
Control panel menu item:
Printer web page: View and Modify Printer Settings > Advanced
Setup > Format Memory
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Table 8 • Maintenance and Diagnostic Tools (Continued)
Power-Up Action Set the Power-Up Action
Set the action for the printer to take during the power-up sequence.
•
•
•
•
•
CALIBRATE adjusts sensor levels and thresholds, determines the label length, and feeds the media to the next web.
FEED—feeds the labels to the first registration point.
LENGTH determines the label length using current sensor values, and feeds the media to the next web.
NO MOTION tells the printer not to move the media. You must manually ensure that the web is positioned correctly, or press feed to position the next web.
SHORT CAL sets the media and web thresholds without adjusting sensor gain, determines the label length, and feeds the media to the next web.
Accepted values: • CALIBRATE
• FEED
•
•
•
LENGTH
NO MOTION
SHORT CAL
Related ZPL command(s): ^MF
SGD command used: none
Head-Close
Action
Control panel menu item:
Printer web page: View and Modify Printer Settings > Calibration
Set the Head-Close Action
•
•
•
•
•
Set the action for the printer to take when you close the printhead.
CALIBRATE adjusts sensor levels and thresholds, determines the label length, and feeds the media to the next web.
FEED—feeds the labels to the first registration point.
LENGTH determines the label length using current sensor values, and feeds the media to the next web.
NO MOTION tells the printer not to move the media. You must manually ensure that the web is positioned correctly, or press feed to position the next web.
SHORT CAL sets the media and web thresholds without adjusting sensor gain, determines the label length, and feeds the media to the next web.
Accepted values: • CALIBRATE
• FEED
•
•
•
LENGTH
NO MOTION
SHORT CAL
Related ZPL command(s): ^MF
SGD command used: none
Control panel menu item:
Printer web page: View and Modify Printer Settings > Calibration
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Changing Printer Settings
93
Table 8 • Maintenance and Diagnostic Tools (Continued)
•
•
•
Load Printer or Print Server Defaults
FACTORY—Restores all printer settings other than the network settings back to the factory defaults. Use care when loading defaults because you will need to reload all settings that you changed manually.
NETWORK—Reinitializes the printer’s wired or wireless print server. With a wireless print server, the printer will also reassociate with your wireless network.
LAST SAVED—Loads settings from the last permanent save.
Accepted values: • FACTORY
• NETWORK
• LAST SAVED
Related ZPL command(s): Factory: ^JUF
Network: ^JUN
Last saved: ^JUR
SGD command used: none
Control panel menu item: Available as options when exiting Setup Mode. See
.
Control panel key(s): Factory: Hold FEED + PAUSE during printer power-up to reset the printer parameters to factory values.
Network: Hold CANCEL + PAUSE during printer power-up to reset the network parameters to factory values.
Last saved: N/A
Printer web page: Factory: View and Modify Printer Settings >
Restore Default Configuration
Network: Print Server Settings > Reset Print
Server
Last saved: View and Modify Printer Settings >
Restore Saved Configuration
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94 Printer Configuration and Adjustment
Changing Printer Settings
Media and
Ribbon Sensor
Calibration
Table 8 • Maintenance and Diagnostic Tools (Continued)
Calibrate the printer to adjust the sensitivity of the media and ribbon sensors.
For complete instructions on how to perform a calibration procedure, see
Ribbon and Media Sensors Manually on page 106
.
Accepted values: N/A
Related ZPL command(s): ~JC
SGD command used: none
Control panel menu item:
MEDIA AND RIBBON CALIBRATE on page 27
Control panel key(s): Hold PAUSE + FEED + CANCEL for 2 seconds to initiate calibration.
Printer web page: The calibration procedure cannot be initiated through the web pages. See the following web page for settings that are set during sensor calibration:
View and Modify Printer Settings > Calibration
Communication
Diagnostics Mode
Format
Conversion
Important • Do not change these settings unless you are told to do so by Zebra
Technical Support or by an authorized service technician.
Use this diagnostics tool to cause the printer to output the hexadecimal values for all data received by the printer.
For more information, see Communication Diagnostics Test on page 155 .
Accepted values: • DISABLED
• ENABLED
Related ZPL command(s): ~JD to enable, ~JE to disable
SGD command used: none
Control panel menu item:
Printer web page: N/A
Selects the bitmap scaling factor. The first number is the original dots per inch (dpi) value; the second, the dpi to which you would like to scale.
Accepted values: • NONE
• 150
→ 300
•
•
•
150
→ 600
200
→ 600
300
→ 600
Related ZPL command(s): none
SGD command used: none
Control panel menu item:
Printer web page: none
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95
Idle Display
RTC Date
RTC Time
Password Level
Run a ZBI
Program
Table 8 • Maintenance and Diagnostic Tools (Continued)
Select the information shown on the printer’s display when the printer is idle.
Accepted values: • FIRMWARE (FW) VERSION
• MM/DD/YY 24 HR
•
•
M/DD/YY 12 HR
DD/MM/YY 24 HR
• DD/MM/YY 12 HR
Related ZPL command(s): none
SGD command used: none
Control panel menu item:
Printer web page: N/A
This parameter allows you to set the date to display in the Idle Display.
Related ZPL command(s): ^ST
SGD command used: none
Control panel menu item:
Printer web page: none
This parameter allows you to set the time to display in the Idle Display.
Related ZPL command(s): ^ST
SGD command used: none
Control panel menu item:
Printer web page: none
This parameter allows you to select whether certain factory-selected menu items or all menu items are password protected.
Accepted values: • SELECTED ITEMS
• ALL ITEMS
Related ZPL command(s): none
SGD command used: none
Control panel menu item:
Printer web page: none
If you have ZBI 2.0 installed, you may choose to run a ZBI program that you have downloaded to your printer.
Accepted values: N/A
Related ZPL command(s): ^JI , ~JI
SGD command used: zbi.control.run
Control panel menu item:
Run the Specified ZBI Program* on page 32
Printer web page: Directory Listing
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Network Settings
Table 9 • Network Settings
Primary Network Select the Primary Network Device
This parameter determines which device should be considered primary in the active device selection.
Accepted values: • WIRED
• WIRELESS
Related ZPL command(s): ^NC
SGD command used: ip.primary_network
Control panel menu item:
Load from
External Device
Printer web page: none
View if IP Settings Are Loaded from the Printer or Print Server
This parameter tells whether to use the printer’s or the print server’s LAN/WLAN settings at power-up. The default is to use the printer’s settings.
Accepted values: • YES
• NO
Related ZPL command(s): ^NP
SGD command used: none
Active Print
Server
Control panel menu item:
Printer web page: none
View the Active Print Server
This menu item displays which print server is being used. This tells which device’s settings such as IP protocol and IP address are being displayed under those menu items.
Accepted values: • WIRELESS indicates that the wireless print server is active.
• INTERNAL WIRED indicates that the internal wired print server is active.
• EXTERNAL WIRED indicates that an external wired print server is active.
• NONE indicates that one of the network options is installed but is not active. When NONE is shown for this menu item, the device-specific items such as IP protocol and IP address will not display.
Related ZPL command(s): none
SGD command used: none
Control panel menu item:
Printer web page: none
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IP Protocol
IP Address
Printer Configuration and Adjustment
Changing Printer Settings
97
Table 9 • Network Settings (Continued)
Set the IP Resolution Method
This parameter tells if the user (permanent) or the server (dynamic) selects the
IP address. If a dynamic option is chosen, this parameter tells the method(s) by which the wired or wireless print server receives the IP address from the server.
Accepted values: • ALL
• GLEANING ONLY
•
•
RARP
BOOTP
• DHCP
•
•
DHCP & BOOTP
PERMANENT
Related ZPL command(s): ^ND
SGD command used: Wired: internal_wired.ip.protocol external_wired.ip.protocol
Wireless: wlan.ip.protocol
Control panel menu item:
Printer web page: View and Modify Printer Settings >
Network Communications Setup >
TCP/IP Settings > IP Protocol
View or Set the Printer’s IP Address
View and, if necessary, change the printer’s IP address.
Changes to this setting are saved only if IP PROTOCOL is set to PERMANENT. To
allow any saved changes to take effect, reset the print server (see Reset Network on page 99
).
Accepted values: 000 to 255 for each field
Related ZPL command(s): ^ND
SGD command used: Wired: internal_wired.ip.addr
external_wired.ip.addr
Wireless: ip.addr, wlan.ip.addr
Control panel menu item:
Printer web page: View and Modify Printer Settings >
Network Communications Setup >
TCP/IP Settings > IP Address
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Table 9 • Network Settings (Continued)
Subnet Mask View or Set the Subnet Mask
View and, if necessary, change the subnet mask.
This menu item appears only if a wired or wireless print server is installed on your printer. To save changes to this setting, set IP PROTOCOL to PERMANENT , and then
reset the print server (see Reset Network on page 99 ).
Accepted values: 000 to 255 for each field
Related ZPL command(s): ^ND
SGD command used: Wired: internal_wired.ip.netmask
external_wired.ip.netmask
Wireless: wlan.ip.netmask
Control panel menu item:
Printer web page: View and Modify Printer Settings >
Network Communications Setup >
TCP/IP Settings > Subnet Mask
Default Gateway View or Set the Default Gateway
View and, if necessary, change the default gateway.
This menu item appears only if a wired or wireless print server is installed on your printer. To save changes to this setting, set IP PROTOCOL to PERMANENT , and then
reset the print server (see Reset Network on page 99 ).
Accepted values: 000 to 255 for each field
Related ZPL command(s): ^ND
SGD command used: Wired: internal_wired.ip.gateway
external_wired.ip.gateway
Wireless: wlan.ip.gateway
MAC Address
Control panel menu item:
Printer web page: View and Modify Printer Settings >
Network Communications Setup >
TCP/IP Settings > Default Gateway
View the MAC Address
View the Media Access Control (MAC) address of the print server that is installed in the printer (wired or wireless).
Accepted values: N/A
Related ZPL command(s): none
SGD command used: Wired: internal_wired.mac_addr external_wired.mac_addr
Wireless: wlan.mac_addr
Control panel menu item:
Printer web page: none
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99
ESSID
Reset Network
Table 9 • Network Settings (Continued)
View the ESSID Value
The Extended Service Set Identification (ESSID) is an identifier for your wireless network. This setting, which cannot be modified from the control panel, gives the
ESSID for the current wireless configuration.
Accepted values: 32-character alphanumeric string (default 125)
Related ZPL command(s): none
SGD command used: wlan.essid
Control panel menu item:
Printer web page: none
This option resets the wired or wireless print server. You must reset the print server to allow any changes to the network settings to take effect.
Accepted values: N/A
Related ZPL command(s): ~WR
SGD command used: device.reset
Control panel menu item:
Printer web page: Print Server Settings >
Factory Print Server Settings
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Changing Printer Settings
Language Settings
Language
Control
Character
Table 10 • Language Settings
If necessary, change the language that the printer displays.
•
•
•
This change affects the words shown on the following: status and error messages the printer parameters the printer configuration label, the network configuration label, and other labels that you can select to print through the user menus (This does not apply to Japanese, Korean,
Simplified Chinese, or Traditional Chinese. Labels for those languages print in English.)
Note • The selections for this parameter are displayed in the actual languages to make it easier for you to find one that you are able to read.
Accepted values: ENGLISH, SPANISH, FRENCH, GERMAN, ITALIAN,
NORWEGIAN, PORTUGUESE, SWEDISH, DANISH,
SPANISH 2, DUTCH, FINNISH, JAPANESE,
KOREAN, SIMPLIFIED CHINESE, TRADITIONAL
CHINESE, RUSSIAN, POLISH, CZECH, ROMANIAN
Related ZPL command(s): ^KL
SGD command used: none
Control panel menu item:
Printer web page: View and Modify Printer Settings > General Setup >
Language
Set the Control Prefix Character Value
The printer looks for this two-digit hex character to indicate the start of a ZPL/ZPL II control instruction.
Set the control prefix character to match what is used in your label formats.
Accepted values: 00 to FF
Related ZPL command(s): ^CT or ~CT
SGD command used: none
Control panel menu item:
Printer web page: View and Modify Printer Settings > ZPL Control
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101
Command
Character
Delimiter
Character
ZPL Mode
Table 10 • Language Settings (Continued)
Set the Format Command Prefix Value
The format command prefix is a two-digit hex value used as a parameter place marker in
ZPL/ZPL II format instructions. The printer looks for this hex character to indicate the start of a ZPL/ZPL II format instruction.
Set the format command prefix character to match what is used in your label formats.
Important • You cannot use the same hex value for the format command prefix, control character, and delimiter characters. The printer must see different characters to work properly. If you are setting the value through the control panel, the printer will skip any value that is already in use.
Accepted values: 00 to FF
Related ZPL command(s): ^CC or ~CC
SGD command used: none
Control panel menu item:
Printer web page: View and Modify Printer Settings > ZPL Control
Set the Delimiter Character Value
The delimiter character is a two-digit hex value used as a parameter place marker in
ZPL/ZPL II format instructions.
Set the delimiter character to match what is used in your label formats.
Accepted values: 00 to FF
Related ZPL command(s): ^CD or ~CD
SGD command used: none
Control panel menu item:
Printer web page: View and Modify Printer Settings > ZPL Control
Set the ZPL Mode
Select the ZPL mode that matches what is used in your label formats.
This printer accepts label formats written in either ZPL or ZPL II, eliminating the need to rewrite any ZPL formats that already exist. The printer remains in the selected mode until it is changed in one of the ways listed here.
Accepted values: • ZPL II
• ZPL
Related ZPL command(s): ^SZ
SGD command used: none
Control panel menu item:
Printer web page: View and Modify Printer Settings > ZPL Control
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Sensor Settings
Sensor Type
Table 11 • Sensor Settings
Select the Media Sensor
Select the media sensor that is appropriate for the media that you are using.
Accepted values: • WEB
• MARK
Related ZPL command(s): ^JS
SGD command used: none
Control panel menu item:
Printer web page: View and Modify Printer Settings > Media Setup
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103
Port Settings
Parallel
Communications
Serial
Communications
Table 12 • Port Settings
Set Parallel Communications
Select the communications port that matches the one being used by the host computer.
Accepted values: • BIDIRECTIONAL
• UNIDIRECTIONAL
Related ZPL command(s): none
SGD command used: none
Control panel menu item:
Printer web page: View and Modify Printer Settings >
Serial Communications Setup
Set Serial Communications
Select the communications port that matches the one being used by the host computer.
Accepted values: • RS232
• RS422/485
• RS485 MULTIDROP
Note • Select RS232 if you are using an external adapter to enable RS422/485 operation.
Related ZPL command(s): none
SGD command used: none
Control panel menu item:
Printer web page: View and Modify Printer Settings >
Serial Communications Setup >
Serial Comm.
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Changing Printer Settings
Baud Rate
Data Bits
Parity
Table 12 • Port Settings (Continued)
Set the Baud Rate
Select the baud value that matches the one being used by the host computer.
Accepted values: • 115200
• 57600
• 38400
•
•
•
•
•
•
•
•
•
28800
19200
14400
9600
4800
2400
1200
600
300
Related ZPL command(s): ^SC
SGD command used: comm.baud
Control panel menu item:
Printer web page: View and Modify Printer Settings >
Serial Communications Setup > Baud
Set the Data Bits Value
Select the data bits value that matches the one being used by the host computer.
Accepted values: • 7
• 8
Related ZPL command(s): ^SC
SGD command used: comm.data_bits
Control panel menu item:
Printer web page: View and Modify Printer Settings >
Serial Communications Setup > Data Bits
Set the Parity Value
Select the parity value that matches the one being used by the host computer.
Accepted values: • NONE
• EVEN
• ODD
Related ZPL command(s): ^SC
SGD command used: comm.parity
Control panel menu item:
Printer web page: View and Modify Printer Settings >
Serial Communications Setup > Parity
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Changing Printer Settings
105
Table 12 • Port Settings (Continued)
Host Handshake Set the Host Handshake Protocol Value
Select the handshake protocol that matches the one being used by the host computer.
Accepted values: • XON/XOFF
• RTS/CTS
• DSR/DTR
Related ZPL command(s): ^SC
SGD command used: none
Protocol
Control panel menu item:
Printer web page: View and Modify Printer Settings >
Serial Communications Setup >
Host Handshake
Protocol is a type of error checking system. Depending on the selection, an indicator may be sent from the printer to the host computer signifying that data has been received.
Select the protocol that is requested by the host computer.
Accepted values: • NONE
• ZEBRA
• ACK_NAK
Note • ZEBRA is the same as ACK_NAK , except that ZEBRA response messages are sequenced. If ZEBRA is selected, the printer must use DSR/DTR for host handshake protocol.
Related ZPL command(s): ^SC
Network ID
SGD command used: none
Control panel menu item:
Printer web page: View and Modify Printer Settings >
Serial Communications Setup > Protocol
This parameter assigns a unique number to the printer when the printer is operating in an RS422/485 multi-drop network environment (an external RS422/485 adapter is required). This gives the host computer the means to address a specific printer. This does not affect TCP/IP or IPX networks. Set a unique network ID number for this printer.
Accepted values: 000 to 999
Related ZPL command(s): ^NI
SGD command used: none
Control panel menu item:
Printer web page: View and Modify Printer Settings >
Serial Communications Setup > Network ID
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Calibrate the Ribbon and Media Sensors Manually
Calibrate the Ribbon and Media Sensors Manually
Use the calibration procedure in this section when necessary to calibrate the printer based on the media and ribbon that you are currently using. Manual calibration is recommended whenever you are using pre-printed labels (or label backing) or if the printer will not correctly auto calibrate.
• For issues that may be resolved by sensor calibration, see Printing Issues on page 136
.
• For a summary of the options for initiating calibration, see Media and Ribbon Sensor
Important • Follow the calibration procedure exactly as presented. All of the steps must be performed even if only one of the sensors requires adjustment. You may press and hold
CANCEL at any step in this procedure to cancel the process.
To perform sensor calibration, complete these steps:
1.
With the printer in the Ready state, initiate media and ribbon calibration through the printer’s display: a.
Navigate to the following parameter. See Control Panel Display on page 17 for
information about using the control panel.
b.
Press RIGHT SELECT to select START .
The printer does the following:
• The STATUS light and SUPPLIES light flash yellow once.
• The PAUSE light blinks yellow.
• The control panel displays:
LOAD BACKING
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2.
Raise the media door.
Printer Configuration and Adjustment
Calibrate the Ribbon and Media Sensors Manually
107
3.
Caution • The printhead may be hot and could cause severe burns. Allow the printhead to cool.
Rotate the printhead-open lever (
1
) to the open position.
1
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Calibrate the Ribbon and Media Sensors Manually
4.
What type of media are you using? For more information, see
If you are using…
Media where labels are separated by gaps
Then… a.
b.
c.
Set the sensor type to WEB. (See
Extend approximately 8in. (203 mm) of media out of the printer.
Remove and discard the labels from this exposed media.
d.
Pull the backing into the printer.
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If you are using…
Black mark media
Printer Configuration and Adjustment
Calibrate the Ribbon and Media Sensors Manually
109
Then… a.
b.
Set the sensor type to MARK. (See
Position a black mark over the red light from the black mark media sensor.
Media where labels are separated by holes or notches a.
Remove the media from between the media sensors.
5.
Press PLUS (+) to continue.
The control panel displays:
REMOVE RIBBON
6.
Remove the ribbon (if used).
7.
Push down the printhead assembly (
1
), and then rotate the printhead-open lever (
2
) until it locks into place.
2 1
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Calibrate the Ribbon and Media Sensors Manually
8.
Press PAUSE to begin the media calibration process.
The control panel displays:
CALIBRATING
PLEASE WAIT
When the process is complete, the control panel displays:
RELOAD ALL
9.
Rotate the printhead-open lever (
1
) to the open position.
1
10.
Reload the media and ribbon (if used). With preprinted or black mark media, make sure that an area without preprinting or without a black mark is over the media sensor.
11.
Push down the printhead assembly (
1
), and then rotate the printhead-open lever (
2
) until it locks into place.
2 1
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12.
Close the media door.
Printer Configuration and Adjustment
Calibrate the Ribbon and Media Sensors Manually
111
The printer completes calibration and feeds labels until they come to rest in the appropriate spot for printing.
13.
Press PAUSE to enable printing.
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Remove Used Ribbon
Remove Used Ribbon
Remove used ribbon from the ribbon take-up spindle each time you change the roll of ribbon.
To remove used ribbon, complete these steps:
1.
Has the ribbon run out?
If the ribbon...
Ran out
Did not run out
Then
Continue with the next step.
Cut or break the ribbon before the ribbon take-up spindle.
2.
While holding the ribbon take-up spindle, turn the ribbon release knob clockwise until it stops.
The ribbon release bars pivot down, easing the spindle’s grip on the used ribbon.
3.
Slide the used ribbon off of the ribbon take-up spindle and discard.
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Printer Configuration and Adjustment
Remove Media or Liner from the Rewind Spindle
113
Remove Media or Liner from the Rewind Spindle
Rewind mode uses the rewind spindle to wind media, while Peel-Off mode uses the rewind spindle to wind used liner. Remove the media or the liner from the rewind spindle each time that you change media.
Important • It is not necessary to turn off the power to remove media or liner from the rewind spindle. If power is turned off, all label formats and images, as well as any temporarily saved parameter settings stored in the printer’s internal memory, are lost. When power is turned back on, these items must be reloaded.
To remove media or liner from the rewind spindle, complete these steps:
1.
Has the media run out?
If...
No
Then...
a.
Create slack in the media or liner by rotating the rewind spindle slightly clockwise.
b.
Cut or tear the media or liner at the rewind spindle.
Yes Continue with the next step.
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Remove Media or Liner from the Rewind Spindle
2.
Pull out the spindle hook.
3.
Slide the media or liner off of the rewind spindle.
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Adjust Transmissive Media Sensors
115
Adjust Transmissive Media Sensors
The transmissive media sensor assembly consists of two parts: a light source and a light sensor. The lower media sensor is the light source, and the upper media sensor is the light sensor. The media passes between the two parts.
Adjust these sensors only when the printer cannot detect the top of the labels. In this situation, the control panel LCD displays
ERROR CONDITION PAPER OUT
, even though there are labels loaded in the printer. For non-continuous media with a notch or hole in the media, the sensor must be directly above the notch or hole.
Upper Media Sensor
The upper media sensor can be positioned along the inner portion of the media (the side closest to the back frame of the printer) or the outer portion of the media (the side farthest from the back frame of the printer). Moving the media sensor to the outer portion of the media should be performed only by a qualified service technician.
To reposition the upper media sensor along the inside portion of the media, complete these steps:
1.
Remove the ribbon (if ribbon is used).
2.
Locate the upper media sensor adjustment screw (
1
). The upper media sensor eye is directly below the adjustment screw head.
1
XX
ZZ
YY
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Adjust Transmissive Media Sensors
3.
Using a thin, flat-blade screwdriver, loosen the upper media sensor adjustment screw.
XX ZZ
YY
4.
Slide the upper media sensor along the slot to the desired position.
XX
ZZ
YY
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Adjust Transmissive Media Sensors
117
5.
Tighten the adjustment screw to secure the upper media sensor in its new position.
XX ZZ
YY
6.
Adjust the lower media sensor to match the new position of the upper media sensor. See
Lower Media Sensor on page 118 .
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118 Routine Maintenance
Adjust Transmissive Media Sensors
Lower Media Sensor
After you adjust the upper media sensor, adjust the lower media sensor to match its new position.
To adjust the lower media sensor, complete these steps:
1.
Locate the lower media sensor assembly under the rear roller. The sensor is a spring clip holding a circuit board.
2.
Slide the lower sensor until it is under the upper media sensor. Use the light that shines from the lower sensor to help align it with the upper sensor. Gently pull the wires as needed (wires should have a little slack).
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Adjust Printhead Pressure and Toggle Position
119
Adjust Printhead Pressure and Toggle Position
Print quality depends on the labels and ribbon used as well as the toggle pressure and position.
Make sure that your labels and ribbon are acceptable for your application. If they are, check the toggle position and then the printhead pressure.
Toggle Position Adjustment
You may need to adjust the toggles if printing is too light on one side or if thick labels are used.
If the toggle pressure is too light or uneven, the labels and ribbon may slip.
To position the toggles, complete these steps:
1.
Print some labels at 2 in.
(51 mm) per second by running the PAUSE Self Test (see
).
2.
While printing labels, use the control panel to lower the darkness setting until the labels are printing gray instead of black (see
3.
Caution • The printhead may be hot and could cause severe burns. Allow the printhead to cool.
Loosen the locking nut at the top of each toggle assembly.
4.
Position the toggles approximately 1/4 of the way in from each edge of the media. (For extremely narrow media, position one toggle over the center of the labels, and decrease the pressure on the unused toggle.)
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Adjust Printhead Pressure and Toggle Position
5.
Tighten the locking nuts.
6.
Print additional labels at 2 in.
(51 mm) per second by again running the PAUSE Self Test.
(Press and hold PAUSE while turning on ( I ) the printer.)
7.
Do both sides of the label print at the same level of gray?
If…
Yes
No
Then…
The toggles are positioned correctly. Increase the darkness setting to the optimum level for the media being used.
a.
b.
Readjust the position of the toggle or toggles toward the side that printed lighter.
Print additional labels at 2 in.
(51 mm) per second by again running the
PAUSE Self Test. (Press and hold PAUSE while turning on ( I ) the printer.) c.
d.
Repeat this step until both sides of the label print at the same level of gray.
Increase the darkness setting to the optimum level for the media being used.
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Adjust Printhead Pressure and Toggle Position
121
Printhead Pressure Adjustment
If positioning the toggles properly does not solve a print quality problem, try adjusting the printhead pressure. Maximize printhead life by using the lowest pressure that produces the desired print quality.
Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.
To adjust printhead pressure, complete these steps:
Before adjusting the printhead pressure, check that the toggles are positioned correctly. See
Toggle Position Adjustment on page 119 .
Printhead life and drive system life (belts and bearings) can be maximized by using the lowest pressure that produces the desired print quality without allowing the ribbon or media to slip.You may need to adjust the printhead pressure in the following instances:
• if there is noticeable bleed or swelling in the printed image (too much pressure)
• if there are voids (too little pressure)
• if the darkness setting (burn duration) is set properly, but printing is too light (too little pressure)
• if the ribbon slips (too little pressure)
Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.
To adjust printhead pressure, complete these steps:
1.
As needed throughout this procedure, refer to the
PAUSE Self Test on page 150 to print
test labels.
2.
Refer to Print Darkness on page 83 to set the darkness value (burn duration) appropriately
for your media and ribbon.
3.
Loosen the locking nut on the toggle assemblies.
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Adjust Printhead Pressure and Toggle Position
4.
Caution • The printhead may be hot and could cause severe burns. Allow the printhead to cool.
Move the adjusting nut until the print quality is acceptable. Use the lowest pressure that provides the desired print quality.
• To increase printhead pressure, move the adjusting nut downward.
• To decrease printhead pressure, move the adjusting nut upward.
5.
To lock the toggle pressure, tighten the locking nut against the adjusting nut.
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4
Routine Maintenance
This section provides routine cleaning and maintenance procedures.
Contents
P1056468-002
124 Routine Maintenance
Replacing Printer Components
Replacing Printer Components
Some printer components, such as the printhead and platen roller, may wear out over time and can be replaced easily. Regular cleaning may extend the life of some of these components. See
Cleaning Schedule and Procedures on page 125
for the recommended cleaning intervals.
Ordering Replacement Parts
For optimal printing quality and proper printer performance across our product line, Zebra strongly recommends the use of genuine Zebra™ supplies as part of the total solution.
Contact your authorized Zebra reseller for part ordering information, or see http://www.zebra.com/support .
Recycling Printer Components
The majority of this printer’s components are recyclable. The printer’s main logic board includes a battery that you should dispose of properly.
Do not dispose of any printer components in unsorted municipal waste. Please dispose of the battery according to your local regulations, and recycle the other printer components according to your local standards. For more information, see http://www.zebra.com/environment .
Lubrication
Other than lubricating the cutter blade after approximately 60,000 cuts, no lubrication is needed for this printer.
Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers.
Caution • Some commercially available lubricants will damage the finish and the mechanical parts if used inappropriately on this printer.
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Cleaning Schedule and Procedures
125
Cleaning Schedule and Procedures
Cleaning your printer regularly maintains print quality and may extend the life of the printer.
The recommended cleaning schedule is shown in
. See the following pages for specific procedures.
Caution • While performing any tasks near an open printhead, remove all rings, watches, hanging necklaces, identification badges, or other metallic objects that could touch the printhead. You are not required to turn off the printer power when working near an open printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose all temporary settings, such as label formats, and you must reload them before you resume printing.
Caution • Use only the cleaning agents indicated. Zebra is not responsible for damage caused by any other fluids being used on this printer.
Table 13 • Recommended Printer Cleaning Schedule
Area Method Interval
Printhead
Platen roller
Transmissive (media) sensor
Black mark sensor
Media path
Ribbon sensor
Label-available sensors
Solvent*
Solvent*
Air blow
†
Air blow
†
Solvent*
Air blow
Air blow
•
•
•
Perform these procedures at the following times:
When
CLEAN HEAD NOW
appears.
Direct Thermal Print Mode: After every roll of labels or 500 ft (150 m) of fanfold labels.
Thermal Transfer Print Mode: After every roll
(1500 ft or 450 m) of ribbon.
Every 6 months, or as needed
Tear-off/peel-off bar
Snap plate
Solvent*
Solvent* As needed
Cutter Solvent*
* Zebra recommends using Preventive Maintenance Kit (part number 47362). In place of this kit, you may use a clean swab dipped in a solution of isopropyl alcohol (minimum 90%) and deionized water (maximum 10%).
† If using canned air, it is recommended that you turn off the printer before cleaning.
Clean the Exterior
Clean the outside surfaces of the printer with a lint-free cloth. Use a mild detergent solution or desktop cleaner sparingly, as needed.
Caution • Do not use harsh or abrasive cleaning agents or solvents.
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126 Routine Maintenance
Cleaning Schedule and Procedures
Clean the Media Compartment
After every four rolls of media, inspect the media compartment. Use a soft bristle brush or a vacuum cleaner to remove any dirt and lint from the interior of the printer.
Clean the Printhead and Platen Roller
If print quality does not improve after you perform this procedure, clean the printhead with
Save-a-Printhead cleaning film. This specially coated material removes contamination buildup without damaging the printhead. Call your authorized Zebra reseller or distributor for more information.
Clean the printhead after every roll (1500 feet or 450 m) of thermal transfer ribbon or after every roll (500 feet or 150 m) of direct thermal labels or when
CLEAN HEAD NOW
appears on the LCD. Clean the printhead more often if you see inconsistent print quality, such as voids in the bar code or graphics.
Caution • The printhead may be hot and can cause severe burns. Allow the printhead to cool.
Caution • Before touching the printhead assembly, discharge any built-up static electricity by touching the metal printer frame or by using an anti-static wriststrap and mat.
Caution • While performing any tasks near an open printhead, remove all rings, watches, hanging necklaces, identification badges, or other metallic objects that could touch the printhead. You are not required to turn off the printer power when working near an open printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose all temporary settings, such as label formats, and you must reload them before you resume printing.
To clean the printhead and platen roller, complete these steps:
1.
Open the printhead assembly by rotating the printhead-open lever (
1
).
1
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Routine Maintenance
Cleaning Schedule and Procedures
127
2.
Remove the media and ribbon (if loaded).
3.
Using the swab from the Preventive Maintenance Kit (part number 47362), wipe along the brown strip on the printhead assembly from end to end. In place of the Preventive
Maintenance Kit, you may use a clean swab dipped in a solution of isopropyl alcohol
(minimum 90%) and deionized water (maximum 10%). Allow the solvent to evaporate.
3
4
1
2
3
4
1
2
Swab
Platen roller
Printhead print elements
Printhead-open lever
4.
While manually rotating the platen roller, clean it thoroughly with the swab. Allow the solvent to evaporate.
5.
Reload the media and the ribbon (if required).
6.
Push down the printhead assembly (
1
), and then rotate the printhead-open lever (
2
) until it locks into place.
2 1
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128 Routine Maintenance
Cleaning Schedule and Procedures
Clean the Sensors
Brush or vacuum any accumulated paper lint and dust off the sensors. Clean the sensors according to the recommendations in
Cleaning Schedule and Procedures on page 125 .
Ribbon and Label-Available Sensor Locations
The ribbon sensor and optional label-available sensor are shown in Figure 9 .
Figure 9 • Sensor Locations
1
2
3
1
2
3
Label-available sensors
Black mark sensor
Ribbon sensor
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Cleaning Schedule and Procedures
129
Transmissive Media Sensor
The upper and lower transmissive media sensors are show in
.
Figure 10 • Upper Media Sensor
1
XX
ZZ
YY
1
Upper media sensor adjustment screw
Figure 11 • Lower Media Sensor
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130 Routine Maintenance
Cleaning Schedule and Procedures
Clean the Snap Plate
Clean the snap plate when label adhesive or a label is stuck to the underside. Figure 12
shows the location of the snap plate.
Figure 12 • Snap Plate Location
Important • Be careful not to bend or twist the metal snap plate as you remove it from or insert it into the printer.
To clean the snap plate, complete these steps:
1.
Caution • Turn off (O) the printer and disconnect it from the power source before performing the following procedure.
Turn off ( O ) the printer, and disconnect the AC power cord and all data cables.
2.
Caution • While performing any tasks near an open printhead, remove all rings, watches, hanging necklaces, identification badges, or other metallic objects that could touch the printhead.
Open the printhead and remove the media and ribbon (if used).
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Routine Maintenance
Cleaning Schedule and Procedures
131
3.
Insert a small-blade screwdriver or similar tool into the loop on the left side of the snap plate. Gently lift the left side of the snap plate slightly and, if necessary, support it with your left hand.
Important • Take care not to bend, twist, or otherwise deform the loops. If the snap plate is damaged in any way, you may need a new plate for proper ribbon sensing.
4.
Insert the small-blade screwdriver or similar tool into the loop on the right side of the snap plate. Gently lift the right side of the snap plate.
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132 Routine Maintenance
Cleaning Schedule and Procedures
5.
Remove the snap plate from the printer.
6.
Using the swab from the Preventive Maintenance Kit (part number 47362), clean the back of the snap plate. In place of the Preventive Maintenance Kit, you may use a clean swab or soft cloth dipped in a solution of isopropyl alcohol (minimum 90%) and deionized water
(maximum 10%). Allow the solvent to evaporate.
7.
To reinstall the snap plate, insert the two tabs on the bottom of the snap plate into the two slots of the media path.
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133
8.
Press down on the loops to lock the snap plate into place.
9.
Reinstall the media and ribbon (if used).
10.
Reconnect the data cables and AC power cord, and turn on ( l ) the printer.
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134 Routine Maintenance
Cleaning Schedule and Procedures
Clean the Cutter
If the cutter is not cutting the labels cleanly or if it jams with labels, clean the cutter.
Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers.
To clean the cutter, complete these steps:
1.
Caution • Turn off (O) the printer and disconnect it from the power source before performing the following procedure.
Turn off ( O ) the printer, and disconnect the AC power cord and all data cables.
2.
Using the swab from the Preventive Maintenance Kit (part number 47362), clean the stationary cutter blade. In place of the Preventive Maintenance Kit, you may use a clean swab dipped in a solution of isopropyl alcohol (minimum 90%) and deionized water
(maximum 10%). Allow the solvent to evaporate.
3.
If cleaning does not remove label fragments and adhesive, contact an authorized service technician.
4.
Reconnect the data cables and AC power cord, and turn on ( l ) the printer.
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5
Troubleshooting
This section provides information about errors that you might need to troubleshoot. Assorted diagnostic tests are included.
Contents
P1056468-002
136 Troubleshooting
Printing Issues
Printing Issues
identifies possible issues with printing or print quality, the possible causes, and the recommended solutions.
Table 14 • Printing Issues
Issue
General print quality issues
Loss of printing registration on labels.
Excessive vertical drift in top-of-form registration.
Possible Cause Recommended Solution
The printer is set at an incorrect print speed.
You are using an incorrect combination of labels and ribbon for your application.
The printer is set at an incorrect darkness level.
The printhead is dirty.
For optimal print quality, set the print speed to the lowest possible setting for your application via control panel, the driver, or the software. You may want to perform the
FEED Self Test on page 151 to determine the optimal settings for
your printer.
See
Print Speed on page 83 for how to change
the print speed.
1.
2.
Switch to a different type of media or ribbon to try to find a compatible combination.
If necessary, consult your authorized Zebra reseller or distributor for information and advice.
For optimal print quality, set the darkness to the lowest possible setting for your application. You may want to perform the
FEED Self Test on page 151 to determine the ideal darkness
setting.
See
Print Darkness on page 83 for how to
change the darkness setting.
Clean the printhead. See
and Platen Roller on page 126 .
Incorrect or uneven printhead pressure.
The platen roller, pinch roller, or peel roller is dirty.
Media guides are positioned improperly.
The media type is set incorrectly.
1.
2.
Position the printhead toggles correctly. See
Toggle Position Adjustment on page 119
.
Set the printhead pressure to the minimum needed for good print quality. See
Pressure Adjustment on page 121
.
Clean the printhead and rollers. See
Printhead and Platen Roller on page 126 .
Ensure that the media guides are properly
positioned. See Load the Ribbon on page 54
.
Set the printer for the correct media type
(gap/notch, continuous, or mark). See Media
.
The media is loaded incorrectly.
Load media correctly. See Load the Ribbon on page 54
.
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Printing Issues
137
Table 14 • Printing Issues (Continued)
Issue
Long tracks of missing print on several labels
Possible Cause
Print element damaged.
Recommended Solution
Call a service technician.
Fine, angular gray lines on blank labels
Printing too light or too dark over the entire label
Smudge marks on labels
Misregistration/skips labels
Misregistration and misprint of one to three labels
Vertical drift in top-of-form position
Wrinkled ribbon.
Wrinkled ribbon.
See wrinkled ribbon causes and solutions in
.
See wrinkled ribbon causes and solutions in
.
Replace supplies with those recommended for high-speed operation.
The media or ribbon is not designed for high-speed operation.
You are using an incorrect combination of media and ribbon for your application.
You are using ribbon with direct thermal media.
Incorrect or uneven printhead pressure.
1.
2.
Switch to a different type of media or ribbon to try to find a compatible combination.
If necessary, consult your authorized Zebra reseller or distributor for information and advice.
Direct thermal media does not require ribbon. To determine if you are using direct thermal media,
perform the label scratch test in When to Use
1.
2.
Position the printhead toggles correctly. See
Toggle Position Adjustment on page 119
.
Set the printhead pressure to the minimum needed for good print quality. See
Pressure Adjustment on page 121
.
The media or ribbon is not designed for high-speed operation.
The printer is not calibrated.
Replace supplies with those recommended for high-speed operation.
Improper label format.
The platen roller, pinch roller, or peel roller is dirty.
Media does not meet specifications.
Calibrate the printer. See Calibrate the Ribbon
and Media Sensors Manually on page 106 .
Check your label format and correct it as necessary.
Clean the printhead and rollers. See
.
Printhead and Platen Roller on page 126
Use media that meets specifications. See
The printer is out of calibration.
Calibrate the printer. See Calibrate the Ribbon
and Media Sensors Manually on page 106 .
The platen roller, pinch roller, or peel roller is dirty.
Clean the printhead and rollers. See
Printhead and Platen Roller on page 126 .
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Printing Issues
Table 14 • Printing Issues (Continued)
Issue
Vertical image or label drift
The bar code printed on a label does not scan.
Auto Calibrate failed.
Possible Cause
The printer is using non-continuous labels but is configured in continuous mode.
The media sensor is calibrated improperly.
The platen roller, pinch roller, or peel roller is dirty.
Incorrect or uneven printhead pressure.
The media or ribbon is loaded incorrectly.
Incompatible media.
The bar code is not within specifications because the print is too light or too dark.
There is not enough blank space around the bar code.
The media or ribbon is loaded incorrectly.
The sensors could not detect the media or ribbon.
The sensors are dirty or positioned improperly.
The media type is set incorrectly.
Recommended Solution
Set the printer for the correct media type
(gap/notch, continuous, or mark—see Media
) and calibrate the printer, if
necessary (see Calibrate the Ribbon and Media
).
Calibrate the printer. See Calibrate the Ribbon
and Media Sensors Manually on page 106 .
Clean the printhead and rollers. See
Printhead and Platen Roller on page 126 .
1.
2.
Position the printhead toggles correctly. See
Toggle Position Adjustment on page 119
.
Set the printhead pressure to the minimum needed for good print quality. See
Pressure Adjustment on page 121
.
Ensure that the media and ribbon are loaded
correctly. See Load the Ribbon on page 54 .
You must use media that meets the printer specifications. Ensure that the interlabel gaps or notches are 2 to 4 mm and consistently placed
(see Media Specifications on page 164 ).
Perform the FEED Self Test on page 151
. Adjust the darkness or print speed settings as necessary.
Leave at least 1/8 in. (3.2 mm) between the bar code and other printed areas on the label and between the bar code and the edge of the label.
Ensure that the media and ribbon are loaded
correctly. See Load the Ribbon on page 54 .
Calibrate the printer. See Calibrate the Ribbon
and Media Sensors Manually on page 106 .
Ensure that the sensors are clean and properly positioned.
Set the printer for the correct media type
(gap/notch, continuous, or mark). See Media
.
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Troubleshooting
Error Messages
139
Error Messages
The control panel displays messages when there is an error. See Table 15
for LCD errors, the possible causes, and the recommended solutions.
Table 15 • Error Messages
Display/
Printer Condition
Possible Cause
The printhead was replaced with one that is not a genuine Zebra™ printhead.
Recommended Solution
Install a genuine Zebra™ printhead.
The ERROR light flashes.
The Early Warning for
Maintenance feature is enabled, and the printhead has reached the end of the specified interval for
cleaning. See Early Warning for
Maintenance on page 89 for more
information.
The printhead is not fully closed.
The head open sensor is not working properly.
1.
2.
3.
Clean the printhead.
On the control panel, go to the
HEAD CLEANED? menu item.
Press PLUS to select YES to reset the Early Warning for Maintenance printhead cleaning counter.
Close printhead completely.
Call a service technician.
The printer stops; the
ERROR light flashes.
The printer stops; the
MEDIA light is on; the
ERROR light flashes.
The media is not loaded or is loaded incorrectly.
Misaligned media sensor.
The printer is set for noncontinuous media, but continuous media is loaded.
Load media correctly. See Load the
Check position of the media sensor.
Install proper media type, or reset printer for current media type and perform calibration.
7/3/13 P1056468-002
140 Troubleshooting
Error Messages
Display/
Printer Condition
The printer stops; the
RIBBON light is on; the
ERROR light flashes.
Table 15 • Error Messages (Continued)
Possible Cause Recommended Solution
In thermal transfer mode, ribbon is not loaded or incorrectly loaded.
In thermal transfer mode, the ribbon sensor is not detecting ribbon.
In thermal transfer mode, media is blocking the ribbon sensor.
In thermal transfer mode, the printer did not detect the ribbon even though it is loaded correctly.
Load ribbon correctly. See
1.
2.
Load ribbon correctly. See
Calibrate the printer. See Calibrate the Ribbon and Media Sensors
.
1.
2.
1.
Load media correctly. See Load the
Calibrate the printer. See Calibrate the Ribbon and Media Sensors
.
Print a sensor profile. See Print a
Sensor Profile on page 91 . The
ribbon out threshold (
1
) is likely too high, above the black area that indicates where the ribbon is detected (
2
).
1
2
The RIBBON light is on; the
ERROR light flashes.
If you are using direct thermal media, the printer is waiting for ribbon to be loaded because it is incorrectly set for Thermal
Transfer mode.
Ribbon is loaded, but the printer is set for direct thermal mode.
2.
Calibrate the printer (see Calibrate the Ribbon and Media Sensors
) or load printer defaults (see options under
).
Set the printer for Direct Thermal mode. See
.
Ribbon is not required with direct thermal media. If you are using direct thermal media, remove the ribbon. This error message will not affect printing.
If you are using thermal transfer media, which requires ribbon, set the printer for Thermal Transfer mode. See
.
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Display/
Printer Condition
Troubleshooting
Error Messages
141
Table 15 • Error Messages (Continued)
Possible Cause
The printhead has a faulty thermistor.
Recommended Solution
Call a service technician.
The ERROR light flashes.
The printer prints while the
ERROR light flashes.
Caution • An improperly connected printhead data or power cable can cause this error message. The printhead may be hot enough to cause severe burns. Allow the printhead to cool.
The printhead temperature is approaching its lower operating limit.
Continue printing while the printhead reaches the correct operating temperature. If the error remains, the environment may be too cold for proper printing. Relocate the printer to a warmer area.
The printhead data cable is not properly connected.
The printhead has a faulty thermistor.
Caution • Turn off (O) the printer before performing this procedure.
Failure to do so can damage the printhead.
1.
2.
3.
Turn off ( O ) the printer.
Disconnect and reconnect the data cable to the printhead.
Ensure that the cable connector is fully inserted into the printhead connector.
4.
Turn on ( I ) the printer.
Call a service technician.
Caution • The printhead may be hot enough to cause severe burns. Allow the printhead to cool.
The printhead is over temperature.
Allow the printer to cool. Printing automatically resumes when the printhead elements cool to an acceptable operating temperature.
The printer stops; the
ERROR light flashes.
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142 Troubleshooting
Error Messages
Display/
Printer Condition
Table 15 • Error Messages (Continued)
Possible Cause Recommended Solution
Caution • An improperly connected printhead data or power cable can cause these error messages. The printhead may be hot enough to cause severe burns. Allow the printhead to cool.
The printhead data cable is not properly connected.
The printhead has a faulty thermistor.
Caution • Turn off (O) the printer before performing this procedure.
Failure to do so can damage the printhead.
1.
2.
3.
Turn off ( O ) the printer.
Disconnect and reconnect the data cable to the printhead.
Ensure that the cable connector is fully inserted into the printhead connector.
4.
Turn on ( I ) the printer.
Call a service technician.
The printer stops; the
ERROR light is on; the printer cycles through these three messages.
The printer is defragmenting memory.
The printer stops.
Caution • Do NOT turn off the printer power during defragmenting. Doing so can damage the printer.
Allow the printer to finish defragmenting. If you get this error message frequently, check your label formats. Formats that write to and erase memory frequently may cause the printer to defragment often. Using properly coded label formats usually minimizes the need for defragmenting.
If this error message does not go away, contact Technical Support. The printer requires service.
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Display/
Printer Condition
Troubleshooting
Error Messages
143
Table 15 • Error Messages (Continued)
Possible Cause Recommended Solution
There is not enough memory to perform the function specified on the second line of the error message.
Free up some of the printer’s memory by adjusting the label format or printer parameters. One way to free up memory is to adjust the print width to the actual width of the label instead of leaving the print width set to the
default. See Print Width on page 85
.
Ensure that the device, such as a
FLASH memory card, is installed and not write protected or full.
Ensure that the data is not directed to a device that is not installed or is unavailable.
Call a service technician.
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144 Troubleshooting
Calibration Problems
Calibration Problems
identifies problems with calibration, the possible causes, and the recommended solutions.
Table 16 • Calibration Problems
Problem
Loss of printing registration on labels.
Excessive vertical drift in top-of-form registration.
Possible Cause
The platen roller is dirty.
Media guides are positioned improperly.
The media type is set incorrectly.
The media is loaded incorrectly or the media sensor is positioned improperly.
Auto Calibrate failed.
Media or ribbon is loaded incorrectly.
The sensors could not detect the media or ribbon.
The sensors are dirty or positioned improperly.
The media type is set incorrectly.
Recommended Solution
Clean the platen roller according to the instructions in
Clean the Printhead and Platen
.
Ensure that the media guides are properly positioned.
Set the printer for the correct media type
(non-continuous or continuous) See Media Type on page 85
.
Reload the media and ensure that the sensor in use is properly positioned. See
Transmissive Media Sensors on page 115 .
Ensure that media and ribbon are loaded correctly.
Calibrate the printer. See Calibrate the Ribbon
and Media Sensors Manually on page 106 .
Ensure that the sensors are clean and properly positioned.
Set the printer for the correct media type
(non-continuous or continuous) See Media Type on page 85
.
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Troubleshooting
Communications Problems
145
Communications Problems
identifies problems with communications, the possible causes, and the recommended solutions.
Table 17 • Communications Problems
Problem
A label format was sent to the printer but was not recognized. The DATA light does not flash.
Possible Cause
The communication parameters are incorrect.
A label format was sent to the printer. Several labels print, then the printer skips, misplaces, misses, or distorts the image on the label.
A label format was sent to the printer but was not recognized. The DATA light flashes but no printing occurs.
The serial communication settings are incorrect.
The prefix and delimiter characters set in the printer do not match the ones in the label format.
Incorrect data is being sent to the printer.
Recommended Solution
Check the printer driver or software communications settings (if applicable).
If you are using serial communication, check
the serial port settings. See Port Settings on page 103 .
If you are using serial communication, make sure that you are using a null modem cable or a null modem adapter.
Check the printer’s handshake protocol setting.
The setting used must match the one being used by the host computer. See
Handshake Protocol Value on page 105 .
If a driver is used, check the driver communication settings for your connection.
Ensure that the flow control settings match.
Check the communication cable length. See
for requirements.
Check the printer driver or software communications settings (if applicable).
Verify the prefix and delimiter characters. See
Set the Control Prefix Character Value on page 100
and Set the Delimiter Character
Check the communication settings on the computer. Ensure that they match the printer settings.
If the problem continues, check the label format.
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146 Troubleshooting
Ribbon Problems
Ribbon Problems
identifies problems that may occur with ribbon, the possible causes, and the recommended solutions.
Table 18 • Ribbon Problems
Problem
Broken or melted ribbon
Wrinkled ribbon
The printer does not detect when the ribbon runs out.
In thermal transfer mode, the printer did not detect the ribbon even though it is loaded correctly.
The printer indicates that ribbon is out, even though ribbon is loaded correctly.
Possible Cause Recommended Solution
Darkness setting too high.
1.
2.
The ribbon is coated on the wrong side and cannot be used in this printer.
Replace the ribbon with one coated on the
correct side. For more information, see Coated
Ribbon was loaded incorrectly.
Load the ribbon correctly. See Load the Ribbon on page 54
.
Incorrect burn temperature.
For optimal print quality, set the darkness to the lowest possible setting for your application. You may want to perform the
FEED Self Test on page 151 to determine the ideal darkness
setting.
See
Print Darkness on page 83 for how to
change the darkness setting.
Incorrect or uneven printhead pressure.
Reduce the darkness setting. See
Darkness on page 83 for how to change the
darkness setting.
Clean the printhead thoroughly. See Clean
the Printhead and Platen Roller on page 126 .
Media not feeding properly;
“walking” from side to side.
The printhead or platen roller may be installed incorrectly.
The printer may have been calibrated without ribbon.
Later, ribbon was inserted without the user recalibrating the printer or loading printer defaults.
The printer was not calibrated for the label and ribbon being used.
Set the printhead pressure to the minimum
needed for good print quality. See Printhead
Pressure Adjustment on page 121 .
Make sure that media is snug by adjusting the media guide, or call a service technician.
Call a service technician.
Calibrate the printer, this time using ribbon, or
and Media Sensors Manually on page 106
and Media Sensors Manually on page 106 .
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Troubleshooting
Miscellaneous Issues
147
Miscellaneous Issues
identifies miscellaneous issues with the printer, the possible causes, and the recommended solutions.
Table 19 • Miscellaneous Printer Problems
Problem
The control panel display shows a language that I cannot read
Possible Cause
The language parameter was changed through the control panel or a firmware command.
All indicator lights are on, nothing is on the display (if the printer has a display), and the printer locks up.
The printer locks up while running the
Power-On Self Test.
Internal electronic or firmware failure.
Main logic board failure.
Recommended Solution
1.
2.
3.
4.
On the control panel display, press SETUP.
Press the LEFT ARROW once to move to the LANGUAGE parameter.
Use PLUS (+) or MINUS (-) to scroll through the language selections. The selections for this parameter are displayed in the actual languages to make it easier for you to find one that you are able to read.
Select the language that you want to display.
Call a service technician.
The display is missing characters or parts of characters
Changes in parameter settings did not take effect
The display may need replacing.
Some parameters are set incorrectly.
Non-continuous labels are being treated as continuous labels.
A firmware command (such as device.command_override
) turned off the ability to change the parameter.
A firmware command changed the parameter back to the previous setting.
If the problem persists, there may be a problem with the main logic board.
The printer was not calibrated for the media being used.
The printer is configured for continuous media.
1.
2.
Check the parameters and change or reset if necessary.
Turn the printer off ( O ) and then on ( I ).
Refer to the Programming Guide for ZPL, ZBI,
Set-Get-Do, Mirror, and WML or call a service technician.
Call a service technician.
Calibrate the printer. See
and Media Sensors Manually on page 106 .
Set the printer for the correct media type
(gap/notch, continuous, or mark). See Media
.
Call a service technician.
Call a service technician.
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148 Troubleshooting
Printer Diagnostics
Printer Diagnostics
Self tests and other diagnostics provide specific information about the condition of the printer.
The self tests produce sample printouts and provide specific information that helps determine the operating conditions for the printer.
Important • Use full-width media when performing self tests. If your media is not wide enough, the test labels may print on the platen roller. To prevent this from happening, check the print width, and ensure that the width is correct for the media that you are using.
Each self test is enabled by pressing a specific control panel key or combination of keys while turning on ( I ) the printer power. Keep the key(s) pressed until the first indicator light turns off.
The selected self test automatically starts at the end of the Power-On Self Test.
•
Note •
•
•
When performing these self tests, do not send data to the printer from the host.
If your media is shorter than the label to be printed, the test label continues on the next label.
When canceling a self test prior to its actual completion, always reset the printer by turning it off ( O ) and then on ( l ).
Power-On Self Test
A Power-On Self Test (POST) is performed each time the printer is turned on ( l ). During this test, the control panel lights (LEDs) turn on and off to ensure proper operation. At the end of this self test, only the STATUS LED remains lit. When the Power-On Self Test is complete, the media is advanced to the proper position.
To initiate the Power-On Self Test, complete these steps:
1.
Turn on ( I ) the printer.
The POWER LED illuminates. The other control panel LEDs and the LCD monitor the progress and indicate the results of the individual tests. All messages during the POST display in English; however, if the test fails, the resulting messages cycle through the international languages as well.
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Printer Diagnostics
149
CANCEL Self Test
The CANCEL self test prints a printer configuration label and a network configuration label.
For other ways to print these labels, see Print Information on page 91 .
To perform the CANCEL Self Test, complete these steps:
1.
Turn off ( O ) the printer.
2.
Press and hold CANCEL while turning on ( I ) the printer. Hold CANCEL until the first control panel light turns off.
The printer prints a printer configuration label (
) and then a network configuration label (
).
Figure 13 • Sample Printer
Configuration Label
Figure 14 • Sample Network
Configuration Label
7/3/13 P1056468-002
150 Troubleshooting
Printer Diagnostics
PAUSE Self Test
This self test can be used to provide the test labels required when making adjustments to the printer’s mechanical assemblies or to determine if any printhead elements are not working.
Figure 15 shows a sample printout.
To perform a PAUSE self test, complete these steps:
1.
Turn off ( O ) the printer.
2.
Press and hold PAUSE while turning on ( I ) the printer. Hold PAUSE until the first control panel light turns off.
• The initial self test prints 15 labels at the printer’s slowest speed, and then automatically pauses the printer. Each time PAUSE is pressed, an additional 15 labels print.
shows a sample of the labels.
Figure 15 • PAUSE Test Label
• While the printer is paused, pressing CANCEL alters the self test. Each time PAUSE is pressed, 15 labels print at 6 in. (152 mm) per second.
• While the printer is paused, pressing CANCEL again alters the self test a second time. Each time PAUSE is pressed, 50 labels print at the printer’s slowest speed
• While the printer is paused, pressing CANCEL again alters the self test a third time.
Each time PAUSE is pressed, 50 labels print at 6 in. (152 mm) per second.
• While the printer is paused, pressing CANCEL again alters the self test a fourth time.
Each time PAUSE is pressed, 15 labels print at the printer’s maximum speed.
3.
To exit this self test at any time, press and hold CANCEL.
P1056468-002 7/3/13
FEED Self Test
Different types of media may require different darkness settings. This section contains a simple but effective method for determining the ideal darkness for printing bar codes that are within specifications.
During the FEED self test, labels are printed at different darkness settings at two different print speeds. The relative darkness and the print speed are printed on each label. The bar codes on these labels may be ANSI-graded to check print quality.
During this test, one set of labels is printed at 2 ips, and another set is printed at 6 ips. The darkness value starts at three settings lower than the printer’s current darkness value (relative darkness of –3) and increase until the darkness is three settings higher than the current darkness value (relative darkness of +3).
To perform a FEED self test, complete these steps:
1.
Print a configuration label to show the printer’s current settings.
2.
Turn off ( O ) the printer.
3.
Press and hold FEED while turning on ( I ) the printer. Hold FEED until the first control panel light turns off.
The printer prints a series of labels (
Figure 16 ) at various speeds and at darkness settings
higher and lower than the darkness value shown on the configuration label.
Figure 16 • FEED Test Label
Troubleshooting
Printer Diagnostics
151
7/3/13
4.
See
Figure 17 and Table 20 . Inspect the test labels and determine which one has the best
print quality for your application. If you have a bar code verifier, use it to measure bars/spaces and calculate the print contrast. If you do not have a bar code verifier, use your eyes or the system scanner to choose the optimal darkness setting based on the labels printed in this self test.
P1056468-002
152 Troubleshooting
Printer Diagnostics
Figure 17 • Bar Code Darkness Comparison
Print Quality
Too dark
Slightly dark
Table 20 • Judging Bar Code Quality
Description
•
•
•
Labels that are too dark are fairly obvious. They may be readable but not “in-spec.”
The normal bar code bars increase in size.
The openings in small alphanumeric characters may fill in with ink.
Rotated bar code bars and spaces run together.
•
•
•
Slightly dark labels are not as obvious.
The normal bar code will be “in-spec.”
Small character alpha numerics will be bold and could be slightly filled in.
The rotated bar code spaces are small when compared to the “in-spec” code, possibly making the code unreadable.
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Printer Diagnostics
153
Print Quality
“In-spec”
Slightly light
Too light
Table 20 • Judging Bar Code Quality (Continued)
Description
•
•
•
The “in-spec” bar code can only be confirmed by a verifier, but it should exhibit some visible characteristics.
The normal bar code will have complete, even bars and clear, distinct spaces.
The rotated bar code will have complete, even bars and clear, distinct spaces. Although it may not look as good as a slightly dark bar code, the bar code will be “in-spec.”
In both normal and rotated styles, small alphanumeric characters look complete.
•
Slightly light labels are, in some cases, preferred to slightly dark ones for “in-spec” bar codes.
Both normal and rotated bar codes will be in spec, but small alphanumeric characters may not be complete.
•
•
Labels that are too light are obvious.
Both normal and rotated bar codes have incomplete bars and spaces.
Small alphanumeric characters are unreadable.
5.
Note the relative darkness value and the print speed printed on the best test label.
6.
Add or subtract the relative darkness value from the darkness value specified on the configuration label. The resulting numeric value is the best darkness value for that specific label/ribbon combination and print speed.
7.
If necessary, change the darkness value to the darkness value on the best test label.
8.
If necessary, change the print speed to the same speed as on the best test label.
P1056468-002
154 Troubleshooting
Printer Diagnostics
FEED + PAUSE Self Test
Performing this self test temporarily resets the printer configuration to the factory default values. These values are active only until power is turned off unless you save them permanently in memory. If the factory default values are permanently saved, a sensor calibration procedure must be performed. (See
Calibrate the Ribbon and Media Sensors
.)
To perform a FEED and PAUSE self test, complete these steps:
1.
Turn off ( O ) the printer.
2.
Press and hold FEED + PAUSE while turning on ( I ) the printer.
3.
Hold FEED + PAUSE until the first control panel light turns off.
The printer configuration is reset to the factory default values. No labels print at the end of this test.
CANCEL + PAUSE Self Test
Performing this self test temporarily resets the network configuration to the factory default values. These values are active only until power is turned off unless you save them permanently in memory.
To perform a CANCEL and PAUSE self test, complete these steps:
1.
Turn off ( O ) the printer.
2.
Press and hold CANCEL + PAUSE while turning on ( I ) the printer.
3.
Hold CANCEL + PAUSE until the first control panel light turns off.
The printer’s network configuration is reset to the factory default values. No labels print at the end of this test.
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Printer Diagnostics
155
Communication Diagnostics Test
The communication diagnostics test is a troubleshooting tool for checking the interconnection between the printer and the host computer. When the printer is in diagnostics mode, it prints all data received from the host computer as straight ASCII characters with the hex values below the ASCII text. The printer prints all characters received, including control codes such as CR
(carriage return).
shows a typical test label from this test.
Note • The test label prints upside-down.
Figure 18 • Communication Diagnostics Test Label
7/3/13
To use communication diagnostics mode, complete these steps:
1.
Set the print width equal to or less than the label width being used for the test. See
Width on page 85 for more information.
2.
Set the DIAGNOSTICS MODE option to ENABLED
. For methods, see Communication
.
The printer enters diagnostics mode and prints any data received from the host computer on a test label
3.
Check the test label for error codes. For any errors, check that your communication parameters are correct.
Errors show on the test label as follows:
• FE indicates a framing error.
• OE indicates an overrun error.
• PE indicates a parity error.
• NE indicates noise.
4.
Turn the printer off ( O ) and then back on ( I ) to exit this self test and return to normal operation.
P1056468-002
156 Troubleshooting
Printer Diagnostics
Sensor Profile
Use the sensor profile image (which will extend across several actual labels or tags) to troubleshoot the following situations:
• The printer experiences difficulty in determining gaps (web) between labels.
• The printer incorrectly identifies preprinted areas on a label as gaps (web).
• The printer cannot detect ribbon.
With the printer in the Ready state, print a sensor profile in one of these ways:
Using the buttons on the control panel
Using ZPL
Using the control panel menu items a.
b.
c.
Turn off ( O ) the printer.
Press and hold FEED + CANCEL while turning on ( I ) the printer.
Hold FEED + CANCEL until the first control panel light turns off.
a.
Send the ~JG command to the printer. See the Zebra
Programming Guide for more information about this command.
a.
On the control panel display, navigate to the following item. See
Control Panel Display on page 17 for
information about using the control panel and accessing the menus.
b.
Press PLUS (+) to select PRINT .
Compare your results to the examples shown in this section. If the sensitivity of the sensors
Ribbon Sensor Profile ( Figure 19 ) The bars (
1
) on the sensor profile indicate the ribbon sensor readings. The ribbon sensor threshold setting is indicated by the word RIBBON (
2
). If the ribbon readings are below the threshold value, the printer does not acknowledge that ribbon is loaded.
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7/3/13
Figure 19 • Sensor Profile (Ribbon Section)
1
2
Troubleshooting
Printer Diagnostics
157
Media Sensor Profile ( Figure 20
) The media sensor readings are shown as bars and flat areas on the sensor profile (
). The bars (
1
) indicate gaps between labels (the web), and the low areas (
2
) indicate where labels are located. If you compare the sensor profile printout to a blank length of your media, the bars should be the same distance apart as the gaps on the media. If the distances are not the same, the printer may be having difficulty determining where the gaps are located.
The media sensor threshold settings are shown by the words MEDIA (
3
) for the media threshold and WEB (
4
) for the web threshold. Use the numbers to the left of the sensor readings to compare the numeric readings to the sensor settings.
Figure 20 • Sensor Profile (Media Section)
1 2
3 4
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158 Troubleshooting
Printer Diagnostics
Notes • ___________________________________________________________________
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__________________________________________________________________________
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6
Specifications
This section provides the features of and specifications for this printer.
Contents
P1056468-002
160 Specifications
Features
Features
This section lists the standard and optional features for the printer.
Standard Features
Note • Printer specifications are subject to change without notice.
• Thermal transfer and direct thermal printing
• 16 MB SDRAM (12 MB user-available)
• ZebraNet 10/100 Print Server (internal)
• USB 2.0 Port
• RS-232 serial port
• Bidirectional parallel port
• 10/100 internal Ethernet
• Real-Time Clock
• Advanced Counter
• XML-enabled printing
Optional Features
• ZebraNet Wireless Print Server
• Full-width rotary knife cutter and catch tray
• Media rewind spindle
• Factory-installed 64 MB (61 MB user available) Flash memory option
• Additional fonts
P1056468-002 7/3/13
Specifications
Features
161
Zebra Programming Language (ZPL)
ZPL II features include:
• Downloadable graphics, scalable and bitmap fonts, and label formats
• Object copying between memory areas
• (RAM, memory card, and internal Flash)
• Code page 850 character set
• Data compression
• Automatic virtual input buffer management
• Format inversion
• Mirror image printing
• Four-position field rotation
(0°, 90°, 180°, 270°)
• Controlled via mainframe, mini-computer, PC, portable data terminal
• Programmable quantity with print, pause, and cut control
• Communicates in printable ASCII characters
• Error-checking protocol
• Status message to host upon request
• Serialized fields
• In-spec OCR-A and OCR-B
• UPC/EAN
• User-programmable password
Bar Codes
Types of bar codes include:
• Bar code ratios—2:1, 7:3, 5:2, 3:1
• Codabar (supports ratios of 2:1 up to 3:1)
• CODABLOCK
• Code 11
• Code 39 (supports ratios of 2:1 up to 3:1)
• Code 49 (two-dimensional bar code)
• Code 93
• Code 128 (with subsets A, B, and C and UCC case codes)
• Check digit calculation where applicable
• Data Matrix
• EAN-8, EAN-13, EAN extensions
• ISBT-128
• Industrial 2 of 5
• Interleaved 2 of 5 (supports ratios of 2:1 up to 3:1,
Modulus 10 Check Digit)
• LOGMARS
• MaxiCode
• Micro PDF
• MSI
• PDF-417 (2-dimensional bar code)
• PLANET code
• Plessey
• POSTNET
• QR-Code
• RSS code
• Standard 2 of 5
• TLC 39
• UPC-A, UPC-E, UPC extensions
7/3/13 P1056468-002
162 Specifications
General Specifications
General Specifications
Physical Specifications
Dimensions
Height
Width
Depth
Weight without options
15.5 in (393.7 mm)
10.31 in. (262 mm)
20.38 in. (517.5 mm)
50 lb. (22.7 kg)
Electrical Specifications
Power
General 100 to 240 VAC;
47 to 63 Hz
Power consumption printing PAUSE test at slowest speed
121 W
Printer idle 20 W
Environmental Conditions for Operation and Storage
Environment
Operation
Storage
Mode
Thermal Transfer
Direct Thermal
Thermal Transfer or
Direct Thermal
Temperature
40° to 104°F
(5° to 40° C)
32° to 104°F
(0° to 40° C)
–40° to 140°F
(–40° to 60° C)
Relative Humidity
20 to 85% non-condensing
5 to 85% non-condensing
P1056468-002 7/3/13
Specifications
Print Specifications
163
Print Specifications
Refer to the tables that follow for printer specifications.
Print Specifications 203 dpi
Printhead resolution
Dot size
(width×length)
First dot location (measured from inside media edge)
Maximum print width
Maximum print length
(non-continuous)
203 dots/inch
(8 dots/mm)
0.0049×0.0049 in.
(0.125×0.125 mm)
0.10 ± 0.035 in.
(2.5 ± 0.9 mm)
4.09 in. (104 mm)
39 in. (991 mm)
Maximum print length (continuous) 150 in. (3810 mm)
Selectable print speeds (inches per second)
2.4, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12
Bar code modulus (X) dimension:
Ladder (rotated) orientation
Picket fence (nonrotated) orientation
Thin film printhead with Element
Energy Equalizer (E
3
)
®
4.9 mil to 49 mil
4.9 mil to 49 mil
Yes
300 dpi
300 dots/inch
(12 dots/mm)
0.0033×0.0039 in.
(0.084×0.099 mm)
0.023 ± 0.035 in.
(0.6 ± 0.9 mm)
4.09 in. (104 mm)
39 in. (991 mm)
100 in. (3810 mm)
2.4, 3, 4, 5, 6, 7, 8, 9
3.9 mil to 39 mil
3.33 mil to 33 mil
Yes
7/3/13 P1056468-002
164 Specifications
Media Specifications
Media Specifications
Use the correct size and type of labels for best performance. Refer to the tables that follow for specifications.
Important • Media registration and minimum label length are affected by label type and width, ribbon type, print speed, and printer mode of operation. Performance improves as these factors are optimized. Zebra recommends qualifying any application with thorough testing.
Media Specifications
Minimum label length
Total media width
(label + backing, if any)
Tear-Off
Peel-Off
Cutter
Rewind
Minimum
Maximum
Total thickness
(includes backing, if any)
Cutter maximum full-width media thickness
Roll media core inside diameter
Maximum roll diameter on 3 in. (76 mm) core
Interlabel gap Minimum
Preferred
Maximum
Maximum internal fanfold media pack size
(label + backing): L × W×H
Ticket/tag sensing notch: L × W
Ticket/tag sensing hole diameter
Label registration tolerance (vertical)
Label registration tolerance (horizontal)
Maximum media density
110
203 dpi 300 dpi
0.7 in. (18 mm)
0.5 in. (13 mm)
1.5 in. (38 mm)
0.25 in. (6 mm)
0.79 in. (20 mm)
4.5 in. (114 mm)
0.003 in. (0.076 mm)
0.012 in. (0.305 mm)
0.009 in. (0.23 mm)
3 in. (76 mm)
8.0 in. (203 mm)
0.079 in. (2 mm)
0.118 in. (3 mm)
0.7 in. (18 mm)
0.5 in. (13 mm)
1.5 in. (38 mm)
0.25 in. (6 mm)
0.79 in. (20 mm)
4.5 in. (114 mm)
0.003 in. (0.076 mm)
0.012 in. (0.305 mm)
0.009 in. (0.23 mm)
3 in. (76 mm)
8.0 in. (203 mm)
0.079 in. (2 mm)
0.118 in. (3 mm)
No more than the calibrated length of the label.
No more than the calibrated length of the label.
8.0×4.5×4.5 in.
(203×114×114 mm)
8.0×4.5×4.5 in.
(203×114×114 mm)
0.12×0.25 in. (3×6 mm)
0.125 in. (3 mm)
0.12×0.25 in. (3×6 mm)
0.125 in. (3 mm)
± 0.06 in. (± 1.5 mm)
± 0.06 in. (± 1.5 mm)
0.5 ODU
± 0.06 in. (± 1.5 mm)
± 0.06 in. (± 1.5 mm)
0.5 ODU
P1056468-002 7/3/13
Specifications
Ribbon Specifications
165
Black Mark Sensing
Media Specifications
Mark length (measuring parallel to label/tag edge)
Minimum
Maximum
Mark width (measuring to perpendicular label/tag edge)
Mark location
Minimum
Maximum
Mark density in Optical Density Unit (ODU)
203 dpi
0.12 in. (3 mm)
0.43 in. (11 mm)
0.43 in. (11 mm)
Full media width
300 dpi
0.12 in. (3 mm)
0.43 in. (11 mm)
0.43 in. (11 mm)
Full media width within 0.040 in. (1 mm) of the inside media edge within 0.040 in. (1 mm) of the inside media edge
>1.0 >1.0
Ribbon Specifications
Refer to the following tables for ribbon specifications.
Note • Consider the following when using ribbon:
• Match the ribbon to the label width and printhead width that you are using. The ribbon should be at least as wide as the labels to protect the printhead from excessive wear.
• Ribbon must be wound with the coated side out.
Ribbon Specifications
Printhead resolution
Ribbon width Minimum
Ribbon width Maximum
Maximum ribbon length
Ribbon core inside diameter
Maximum ribbon roll outside diameter
203 dpi
203 dots/inch
(8 dots/mm)
0.79 in. (20 mm)
4.33 in. (110 mm)
1476 ft (450 m)
1.0 in. (25.4 mm)
3.2 in. (81.3 mm)
300 dpi
300 dots/inch
(12 dots/mm)
0.79 in. (20 mm)
4.33 in. (110 mm)
1476 ft (450 m)
1.0 in. (25.4 mm)
3.2 in. (81.3 mm)
7/3/13 P1056468-002
166 Specifications
Ribbon Specifications
Notes • ___________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
P1056468-002 7/3/13
Glossary
7/3/13
alphanumeric Indicating letters, numerals, and characters such as punctuation marks.
backfeed When the printer pulls the media and ribbon (if used) backward into the printer so that the beginning of the label to be printed is properly positioned behind the printhead.
Backfeed occurs when operating the printer in Tear-Off and Applicator modes.
bar code A code by which alphanumeric characters can be represented by a series of adjacent stripes of different widths. Many different code schemes exist, such as the universal product code (UPC) or Code 39.
black mark A registration mark found on the underside of the print media that acts as a start-
of-label indication for the printer. (See non-continuous media
.)
calibration (of a printer) A process in which the printer determines some basic information needed to print accurately with a particular media and ribbon combination. To do this, the printer feeds some media and ribbon (if used) through the printer and senses whether to use the direct thermal or thermal transfer print method, and (if using non-continuous media) the length of individual labels or tags.
configuration The printer configuration is a group of operating parameters specific to the printer application. Some parameters are user selectable, while others are dependent on the installed options and mode of operation. Parameters may be switch selectable, control panel programmable, or downloaded as ZPL II commands. A configuration label listing all the current printer parameters may be printed for reference.
continuous media Label or tag-stock media that has no notch, gap, or web (media liner only) to separate the labels or tags. The media is one long piece of material.
core diameter The inside diameter of the cardboard core at the center of a roll of media or ribbon.
diagnostics Information about which printer functions are not working that is used for troubleshooting printer problems.
P1056468-002
168 Glossary
die-cut media A type of label stock that has individual labels stuck to a media liner. The labels may be either lined up against each other or separated by a small distance. Typically the
material surrounding the labels has been removed. (See non-continuous media
.)
direct thermal A printing method in which the printhead presses directly against the media.
Heating the printhead elements causes a discoloration of the heat-sensitive coating on the media. By selectively heating the printhead elements as the media moves past, an image is printed onto the media. No ribbon is used with this printing method. Contrast this with
direct thermal media Media that is coated with a substance that reacts to the application of direct heat from the printhead to produce an image.
dynamic RAM The memory devices used to store the label formats in electronic form while they are being printed. The amount of DRAM memory available in the printer determines the maximum size and number of label formats that can be printed. This is volatile memory that loses the stored information when power is turned off.
fanfold media Media that comes folded in a rectangular stack. Contrast this with
.
firmware This is the term used to specify the printer’s operating program. This program is downloaded to the printer from a host computer and stored in FLASH memory. Each time the printer power is turned on, this operating program starts. This program controls when to feed the media forward or backward and when to print a dot on the label stock.
FLASH memory FLASH memory is non-volatile and maintains the stored information intact when power is off. This memory area is used to store the printer’s operating program. In addition, this memory can be used to store optional printer fonts, graphic formats, and complete label formats.
Font A complete set of alphanumeric characters in one style of type. Examples include
CG Times™, CG Triumvirate Bold Condensed™.
ips (inches-per-second) The speed at which the label or tag is printed. Zebra printers can print from 1 ips to 12 ips.
label An adhesive-backed piece of paper, plastic, or other material on which information is printed.
label backing (liner) The material on which labels are affixed during manufacture and which is discarded or recycled by the end-users.
light emitting diode (LED) Indicators of specific printer status conditions. Each LED is either off, on, or blinking depending on the feature being monitored.
liquid crystal display (LCD) The LCD is a back-lit display that provides the user with either operating status during normal operation or option menus when configuring the printer to a specific application.
lock-up This is the term generally used to describe a fault condition that, for no apparent reason, causes the printer to stop working. THIS COMMAND IS NOT FOUND IN ZPL
GUIDE.
P1056468-002 7/3/13
7/3/13
Glossary 169
media Material onto which data is printed by the printer. Types of media include: tag stock, die-cut labels, continuous labels (with and without media liner), non-continuous media, fanfold media, and roll media.
media sensor This sensor is located behind the printhead to detect the presence of media and, for non-continuous media, the position of the web, hole, or notch used to indicate the start of each label.
media supply hanger The stationary arm that supports the media roll.
non-continuous media Media that contains an indication of where one label/printed format ends and the next one begins. Examples are die-cut labels, notched tag-stock, and stock with black mark registration marks.
non-volatile memory Electronic memory that retains data even when the power to the printer is turned off.
notched media A type of tag stock containing a cutout area that can be sensed as a start-oflabel indicator by the printer. This is typically a heavier, cardboard-like material that is either cut or torn away from the next tag. (See
peel-off A mode of operation in which the printer peels a printed label away from the backing and allows the user to remove it before another label is printed. Printing pauses until the label is removed.
print speed The speed at which printing occurs. For thermal transfer printers, this speed is expressed in terms of ips (inches per second).
printhead wear The degradation of the surface of the printhead and/or the print elements over time. Heat and abrasion can cause printhead wear. Therefore, to maximize the life of the printhead, use the lowest print darkness setting (sometimes called burn temperature or head temperature) and the lowest printhead pressure necessary to produce good print quality. In the thermal transfer printing method, use ribbon that is as wide or wider than the media to protect the printhead from the rough media surface. THIS COMMAND IS NOT FOUND IN ZPL
GUIDE.
registration Alignment of printing with respect to the top (vertical) or sides (horizontal) of a label or tag.
ribbon A band of material consisting of a base film coated with wax or resin “ink.” The inked side of the material is pressed by the printhead against the media. The ribbon transfers ink onto the media when heated by the small elements within the printhead. Zebra ribbons have a coating on the back that protects the printhead from wear.
ribbon wrinkle A wrinkling of the ribbon caused by improper alignment or improper printhead pressure. This wrinkle can cause voids in the print and/or the used ribbon to rewind unevenly. This condition should be corrected by performing adjustment procedures.
roll media Media that comes supplied rolled onto a core (usually cardboard). Contrast this with
supplies A general term for media and ribbon.
P1056468-002
170 Glossary
symbology The term generally used when referring to a bar code.
tag A type of media having no adhesive backing but featuring a hole or notch by which the tag can be hung on something. Tags are usually made of cardboard or other durable material.
tear-off A mode of operation in which the user tears the label or tag stock away from the remaining media by hand.
thermal transfer A printing method in which the printhead presses an ink or resin coated ribbon against the media. Heating the printhead elements causes the ink or resin to transfer onto the media. By selectively heating the printhead elements as the media and ribbon move
past, an image is printed onto the media. Contrast this with direct thermal .
void A space on which printing should have occurred, but did not due to an error condition such as wrinkled ribbon or faulty print elements. A void can cause a printed bar code symbol to be read incorrectly or not at all.
P1056468-002 7/3/13
Index
A active print server
adhesive test for ribbon coating, 50
adjustments
label left position, 87 label top position, 87
printhead toggle pressure, 119
B backfeed sequence
backfeed speed
bar codes
darkness comparison during FEED self test, 151
baud rate
7/3/13
black mark media
black mark specifications, 165
setting media type through user menu, 22
C
calibration
how to set as head-close action, 92 how to set as power-up action, 92
media/ribbon cal
SHORT CAL
how to set for head-close action, 92 how to set for power-up action, 92
CANCEL button
P1056468-002
172 Index cleaning
media compartment, 126 printhead and platen roller, 126
command character
communication diagnostics mode
communications diagnostics mode
configuration label network printer
ways to print, 91 ways to print, 91
printing using CANCEL self test, 149
connect printer to computer or network, 40
connect printer to power source, 43
continuous media
setting media type through user menu, 22
control character
control panel
counters non-resettable
print odometer readings, 90 how to print, 90
user-controlled
counter 1 menu item, 24 counter 2 menu item, 24
cutter
Cutter mode
description and media path, 53
select print mode through user menu, 21
D darkness
print quality too light or too dark, 137
data bits
data source
site selection considerations, 39
default gateway
delimiter character
diagnostic mode
Direct Thermal mode
disable password protection, 20
display
display language
how to change from unfamiliar language, 147
disposal of printer parts, 124
P1056468-002 7/3/13
E early warning maintenance
reset new printhead counter, 24
reset printhead cleaning counter, 23 set printhead cleaning interval, 23 user menu item, 23
media and ribbon
electrical specifications, 162 environmental specifications, 162
ESSID
Ethernet
characteristics of a wired connection, 41
characteristics of wireless connection, 42
F factory defaults
reload parameters, 19 restore network settings, 19
fanfold media
feed a label
how to set as head-close action, 92 how to set as power-up action, 92
FEED button
flash memory initialization
fonts
format convert
format prefix
ways to set format command prefix, 101
7/3/13
Index 173 formats
G gap/notch
sensor selection through user menu, 22 setting media type through user menu, 22
ways to select media sensor type, 102
gateway
H head test count
head-close action
host handshake
I idle display
how to change what displays, 95
images
images distorted on labels, 145
indicator lights
combined with error message on ZT230, 139
initialize flash memory
initiate manual calibration, 94
inspect for shipping damage, 38
IP address
IP protocol
IP protocol (IP resolution)
P1056468-002
174 Index
L
label left position
label length
how to adjust maximum value, 86
label top position
label-available sensor
labels did not print, 145 labels not printing, 145
language
how to change from unfamiliar language, 147
ways to change display language, 100
LENGTH
how to set as head-close action, 92 how to set as power-up action, 92
Liner Take-Up mode
description and media path, 52
select print mode through user menu, 21
list bar codes, 25 list fonts, 25 list formats, 25 list images, 25
load defaults
how to load printer or print server defaults, 93
load IP settings from external device
lower media sensor adjustment, 118
M
MAC address
manual calibration
media/ribbon cal user menu item, 27
maximum label length
media
continuous roll media, 48 fanfold, 48
non-continuous roll media, 47 perforated, 47
tag stock, 47 types of media, 47 web, 47
media compartment cleaning, 126
media power up
media sensor
sensor type user menu item, 22
media sensor calibration
media type
misregistration of labels, 137 missing print on labels, 137
N
network configuration label
network ID
P1056468-002 7/3/13
network settings load defaults
reset network
NO MOTION
how to set as head-close action, 92 how to set as power-up action, 92
non-continuous media
O odometers non-resettable counter
print readings
print user-controlled counters, 90
user-controlled counters
counter 1 menu item, 24 counter 2 menu item, 24
ordering replacement parts, 124
P parallel communications
parallel port
characteristics of parallel connection, 41
parity
password
select password protection level
PAUSE button
Peel-Off mode
description and media path, 52
select print mode through user menu, 21
platen roller
power
Power-On Self Test (POST), 148
power-up action
primary network
print configuration label
print information
how to print various printer information, 91
print method
print mode
print quality
effect of printhead toggle pressure, 119
Index 175
7/3/13 P1056468-002
176 Index print server active print server
characteristics of wired connection, 41
characteristics of wireless connection, 42
default gateway
ESSID
IP address
IP protocol
MAC address
network configuration label
primary network
reset network settings
subnet mask
print speed
print width
printer configuration label
printer settings
label left position, 87 label top position, 87
media type, 85 print method, 85
settings not taking effect, 147
printhead
cleaning interval
life expectancy
protocol
R
Real-Time Clock (RTC)
date setting on control panel, 32
time setting on control panel, 32
reflective sensor
selecting through user menu, 22
registration loss during printing, 136
relative humidity
reload last saved settings, 93
remove media liner from rewind spindle, 113
reprint mode
P1056468-002 7/3/13
Index 177 reset network settings
reset printer to default values, 93
restore
factory default settings, 19 network settings, 19
printer or printer default values, 93
ribbon
ribbon not detected correctly, 146
setting print method to Thermal Transfer mode, 85
ribbon sensor
ribbon sensor calibration
run a ZBI program
START PROGRAM user menu item, 32
S
scratch test
communications diagnostics, 155
Power-On Self Test (POST), 148
sensor profile
sensor type
sensors
interpreting sensor profile, 156
label-available sensor location, 128
lower media sensor adjustment, 118
transmissive (media) sensor adjustment, 115
serial communications
serial port
characteristics of serial connection, 41
shipping
report damage, 38 reshipping the printer, 38
SHORT CAL
how to set as power-up action, 92 how to set for head-close action, 92
initiating through control panel, 16
site selection for printer, 39
snap plate
specification
specifications
electrical, 162 environmental, 162 physical, 162
subnet mask
T
Tear-Off mode
description and media path, 51
select print mode through user menu, 21
7/3/13 P1056468-002
178 Index tear-off position
temperature
Thermal Transfer mode
toggle pressure adjustment, 119
transmissive (media) sensor
transmissive sensor
selecting through user menu, 22
troubleshooting
types of media
continuous roll media, 48 fanfold media, 48
non-continuous roll media, 47 perforated media, 47
U
USB port
characteristics of USB connection, 41
V
vertical drift in top-of-form position, 137
W web media
wired print server
wireless print server
Z
Zebra Basic Interpreter (ZBI) run a ZBI program
START PROGRAM user menu item, 32
Zebra Programming Language (ZPL)
ZPL mode
P1056468-002 7/3/13
Zebra Technologies Corporation
Zebra Technologies Corporation
475 Half Day Road, Suite 500
Lincolnshire, IL 60069 USA
T: +1 847 634 6700
Toll-free +1 866 230 9494
F: +1 847 913 8766
Zebra Technologies Europe Limited
Dukes Meadow
Millboard Road
Bourne End
Buckinghamshire, SL8 5XF, UK
T: +44 (0)1628 556000
F: +44 (0)1628 556001
Zebra Technologies Asia Pacific, LLC
120 Robinson Road
#06-01 Parakou Building
Singapore 068913
T: +65 6858 0722
F: +65 6885 0838 http://www.zebra.com
© 2013 ZIH Corp.
P1056468-002 Rev. A
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