ESI 30 Phone Guide
7 Personal Call Routing
2 Programmable feature keys
3 Station options
1 Call waiting
2 Personal greeting reminder
4 Dial tone preference
5 Hands-free answer
6 Monitor mode
The programmable feature keys can be programmed as:
• Line keys — If programmed with a two-digit line number, the
key will become a line key providing lamp information and
outside line access.
• Station keys — If programmed with a three- or four-digit
extension number, the key will provide station lamp status and
direct station access and transfer.
• Speed-dial keys — Can be used for automatic dialing of
frequently called outside numbers. Enter the line access code
(9, 8, or 7) plus the phone number.
• Additional-feature keys — Depending on your system, these
may include day/night control, service observing, agent log-on,
system speed dial, personal greeting, etc. See the System
Administrator for assistance.
There are two methods for programming your phone:
• Direct programming — Select the key you want to program,
and hold it down for at least two seconds. This not only
initiates programming but also lets you immediately program
that specific key.
• Traditional programming — Press PROG/HELP. The Verbal
User Guide will speak to you, walking you through the full
menu, during which you can choose the appropriate option.
Programmable feature keys
Note: Certain items shown in the menu above may not be
applicable to your specific ESI system. Consult your
System Administrator for more information.
9 Message Recycle Bin
6 External notification
1 Select personal greeting
1 Record
2 Delete
3 Hear
4 Station audibles
1 Station ring tone
2 Station ring volume
3 Message ring
5 Password
1 Enter
2 Delete
3 Hear
4 Security level
0 Help
1 How to use the phone
2 How to use voice mail
3 Phone features
4 User tutorial
Press PROG/HELP to access programming, and then select
from the menu choices. During any programming step, you can
press PROG/HELP for a detailed description of the feature.
Setting your phone preferences
Programming your phone
Your phone’s help mode is designed to help you learn about
phone features, how to use your phone, how to use voice mail,
and how to handle calls and messages (user tutorial). To access
one of these topics, press PROG/HELP and choose from the menu.
While programming a feature on your phone, you can press
PROG/HELP to hear a more detailed description of that feature.
The on-board user tutorial — PROG/HELP 0 — explains all aspects
of call and message handling in a logical, step-by-step manner.
Using help mode
The red message light, located at the right corner of the phone,
indicates three conditions. A phone that’s off-hook glows solid
red (first priority), continuously “flutters” when ringing (second
priority) and blinks when that station has new voice mail waiting
(third priority). The indicator will light according to the priority of
the condition.
Off-hook indicator/message light
Your phone system stores your 10 most recently deleted
messages in a Message Recycle Bin (PROG/HELP 9) to allow
you to recover messages that may have been deleted in error.
Message Recycle Bin (un-delete)
Press 5 6 5 and then press a station key (or enter an extension)
to forward your call to that station. To disable call forwarding,
dial 5 6 5 and hang up. You can create a call-forward key by
assigning 5 6 5 to a programmable feature key.
Call forwarding
Hang up when finished. (If you hang up while a message is
playing back, the message will remain a “new” message.)
Note: 9 9 saves the message as a new message.
message the next time messages are retrieved.
9 Save — Saves the message. It will be played as an old
7 Delete — Deletes the message.
mailbox or to a Quick Group. If you wish to add an
introduction, press 1 when prompted. The phone system will
respond with the mailbox greeting and record tone. When
you’ve finished your recording, press 1 to stop.
6 Copy — Copies a copy of the message to another user’s
you press it.
5 Fast forward — Advances playback four seconds each time
press it during message playback. If pressed after the message
has finished, returns you to the message’s beginning.
4 Rewind — Rewinds playback four seconds for each time you
user (within the system). Begin recording your reply at the
tone; press 1 to stop. You will then be returned to the original
message for further action.
3 Reply — To automatically reply to a message from another
time/date and the Caller ID number (if available).
2 Time/date to number — Toggles the display between the
1 Pause — Pauses playback for one minute or until pressed again.
1. Press VOICE MAIL.
2. When prompted, enter your password (if required): _____ #
The default password is 0 (meaning, no password required).
During playback of a message, the display will show the
originator of the message, the duration of the message, whether
it’s new or old, and the time/date of the message.
You can press any of the following keys anytime during the
message or during the prompt following the message.
Retrieving messages from your station
If you have new messages, your display will show the number of
new and old messages in your mailbox.
Monitor mode
You can program your phone to allow hearing a message as it is
being left in your mailbox, for your selective interception.
Using voice mail
Special features
Example: “Hi, this is Bill. I’m away from my desk or on the
phone. You may reach the operator by dialing 0
now; or leave me a detailed message and I’ll
respond to it promptly.”
You can record up to three personal greetings (PROG/HELP 1),
and then change between them as desired.
Mailbox personal greetings
To disconnect — Use before hanging up (if pressed during
playback of a message, the message will be saved).
enter the user’s mailbox number.
# Leave a message In another mailbox — When prompted,
0 Operator — Transfers you to the operator.
8 Main greeting — Returns you to the main greeting.
Note: Fast forward is not available from a remote location.
personal greeting or password.
5 Access user programming — Lets you change the
of the message and then resumes playback.
2 Hear time/date — Pauses the message, plays the time/date
The additional key functions listed below may be used from a
remote location:
The phone system will announce the number of new and old
messages and play the oldest new message.
1. At the main greeting, either press
and enter your mailbox
___________ or have the operator transfer you
by pressing VOICE MAIL and then , and entering your
mailbox number.
2. When prompted, enter your password (if required): _____ #
The default password is 0 (meaning, no password required).
Retrieving messages from a remote location
To page through all available stations, press PAGE 0.
To page in only a programmed paging zone, press PAGE
and the one-digit paging zone designation (in a range of either
1–3 or 1–9, depending upon your system; see the System
Administrator for assistance).
A call ringing at another station or group can be answered from
your station by pressing P/UP, then the appropriate blinking
station key or entering the extension number (e.g., P/UP 1 0 3 to
pick up a call on extension 103).
P/UP (Call pickup)
When the phone is in use, press FLASH/RDL to generate a flash
hook on the outside line or to toggle between calls waiting. When
the phone is idle, press FLASH/RDL to redial the last outside
number dialed. If you have Caller ID service, press FLASH/RDL
while listening to a voice mail message to automatically return
the call.
Lets you transfer a call to a station for which you don’t have a
programmed station key. Press TRANSFER and then dial the
extension number.
During a conversation, press MUTE/DND to disable your
microphone. When your station is idle, press MUTE/DND to
toggle (turn on/off) do-not-disturb mode.
While on a call, press CONF and call someone else to add him/her
to a conference call among up to the maximum number of people
(counting you) that your ESI phone system allows in a conference.
During a conversation, press RECORD to toggle (turn on/off)
live recording.
Press SPEAKER for hands-free conversation.
Press to place a caller on hold for pick up at any station. To pick
up a held call, press HOLD. The display will show which outside
lines are holding calls, with the most recently held calls on the
right. Enter the appropriate line number — for example, 1 2 for
line 12 — to pick up the call.
To place a caller on exclusive hold — i.e., for pick up only
at your station — press HOLD for at least one second. The
display will show an “E” next to the outside line where the call is
on hold just for your station.
While connected to an outside caller, press the unlit station key
for the person to receive the call (or press TRANSFER and dial
the extension number). To perform an unsupervised transfer,
hang up immediately. For a supervised transfer, wait until the
called person answers, announce the call, then hang up.
If, during a supervised transfer, the transferred-to person doesn’t
answer, press the station key again or press FLASH/RDL to
return to the original caller; or hang up to release the call to the
station’s mailbox.
If you call or transfer a call to a station in use (the station key
is solid red), the called person can handle your call as outlined in
the call waiting feature (see next column) — or decide not to take
your call, in which case it will forward to his/her mailbox.
Transferring a call to another station
You can select and auto-dial from three speed-dialing lists (or
Dexes): the System Dex; the Station User’s Dex; the Location
Dex (if you’re using Esi-Link); and a Personal Dex of names and
numbers you have either entered via keypad or captured via
Caller ID. (This data may also have been programmed by your
Installer or system Administrator.)
Repeatedly press ESI-DEX (while your station is idle) until you
reach the desired Dex, then use the dialpad keys to enter up to
the first three letters of the desired name. If necessary, use the
volume/scroll keys ( and ) to find the desired name. When it
appears, press ESI-DEX again to auto-dial the number.
Speed-dialing with Esi-Dex
Lift the handset and press a station key or dial the extension
number; or, without lifting the handset, press a station key to call
the station through your speaker. The station LEDs indicate:
Solid red
In use
“Winking” amber
Do-not-disturb (DND) mode
Solid green
Connected to you
Blinking red
Ringing from another call
Blinking green
Ringing from your call
Solid amber
Placing an intercom call
Copyright © 2013 ESI (Estech Systems, Inc.). • 0450-1372 Rev. A
Dialing 911 from a local phone (i.e., not from a remotely installed
IP phone) places an emergency call and also notifies the system
operator via a spoken and displayed prompt.
Dialing 911
If you receive another call while you’re already on a call and you
have activated call waiting (see “Programming your phone,”
elsewhere in this guide), you will hear a tone in your earpiece
and the second line of your display will indicate that a call is
waiting. You can ignore the call waiting (and it will be directed to
your mailbox), or you can toggle between the two callers by
pressing FLASH/RDL. To drop either call, hang up while
connected to the call to be dropped and your phone will then ring
with the other call.
Call waiting
If a call is ringing at another station (if it’s programmed into one
of your station keys, that key will be blinking red), that call can be
picked up at your station by pressing P/UP, then either pressing
the ringing station key or entering the extension number (e.g.,
P/UP 1 0 3 to pick up a call on extension 103).
Picking up a call at another station
While connected to a call, press CONF, call another station
or outside person, and then press CONF again. Repeat this
procedure to add another person (up to the maximum, including
you, that your ESI system allows) to the conference. Hang up to
disconnect all persons in the conference. If the newest added-on
person does not answer, press his/her station key again or press
FLASH/RDL to return to the original conferees.
Initiating a conference call
Press VOICE MAIL and the appropriate station key (or press
VOICE MAIL and then TRANSFER, and then dial the extension
number). If you press 1 during the user’s personal greeting, you
will advance directly to the record tone.
To leave a message in several mailboxes (Quick Groups),
press VOICE MAIL and the appropriate station keys prior to the
record tone.
Leaving a message in another user’s mailbox
To transfer an outside call to the main menu, press VOICE MAIL
and hang up.
Transferring a call to the main menu
Placing an outside call
Lift the handset, press an unlit line key or dial 9 (or 8 or 7) to be
assigned outside dial tone; or, without lifting the handset, dial 9
(or 8 or 7) to be automatically connected to outside dial tone
through your speaker.
When your phone rings, lift handset or press SPEAKER. If your
station is set for hands-free answer, intercom calls will be
automatically output to your speaker.
Answering a call
Transferring a call directly to mailbox
To transfer an outside call to another user’s mailbox, press
VOICE MAIL and the appropriate station key (or press
VOICE MAIL and then TRANSFER, and then dial the extension
number). Even though you both will hear the personal greeting,
you can hang up at any time to release the call to the mailbox.
Using your phone
Special keys and their uses
Some features described herein either may not be available
or may not have been activated on your ESI system.
For more details, consult your System Administrator.
For detailed user help,
0450-1372 Rev. A
ESI 30
Phone Guide
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