LifeSize

®

Express

TM

Installation Guide

November 2009

Copyright Notice

©2005 - 2009 LifeSize Communications Inc, and its licensors. All rights reserved.

LifeSize Communications has made every effort to ensure that the information contained in this document is accurate and reliable, but assumes no responsibility for errors or omissions. Information in this document is subject to change without notice. Companies, names, and data used in examples herein are fictitious unless noted. This document contains copyrighted and proprietary information, which is protected by United States copyright laws and international treaty provisions. No part of the document may be reproduced or transmitted, in any form or by any means, electronic or mechanical, for any purpose, without the express written permission from LifeSize Communications.

Trademark Acknowledgments

LifeSize® is the trademark of LifeSize Communications Inc. All other trademarks are the property of their respective owners.

Patent Notice

For patents covering LifeSize® products, refer to http://www.lifesize.com/support/legal.

Contacting Technical Services

If you have questions, concerns, or need assistance, contact your LifeSize Partner.

Providing Customer Feedback

LifeSize Communications welcomes your comments regarding our products and services. If you have feedback about this or any LifeSize product, please send it to [email protected]. Contact information for LifeSize Communications is as follows:

Method

Internet

Email

Phone

Fax

Address

http://www.lifesize.com [email protected]

(877) LIFESIZE or (877) 543-3749

(512) 347-9300

(512) 347-9301

2 LifeSize Express Installation Guide

Preparing for Installation

As you prepare to install a LifeSize video communications system, consider the physical conditions of the room, compatibility with displays and your network configuration and settings. LifeSize recommends you collect your network settings and system identification

information before you begin installation. Refer to “Initial Configuration” on page 5, which

explains what information you need to collect and provides space to record it.

Room Configuration

The size, shape, layout and occupancy of the room dictate where you place your video conferencing components. For example, in a small office installation, LifeSize Focus can be placed at one end or corner of the room, as its beam forming microphone array cancels out echo from wall reflections behind it and picks up clear sound up to 2.7 meters (9 feet) in front of it; in a multi-user conference room, place a LifeSize MicPod or LifeSize Phone at the center of the participants as their detection patterns are omnidirectional.

Warning: Avoid routing cables from the codec across foot-traffic areas as tripping on

the cables can cause both personal injury and permanent damage to the connectors in the cables and codec. If cables must cross foot-traffic areas, use some form of cable management system or strategy to avoid the possibility of tripping.

The lighting in your environment affects image quality. The optimal lighting for LifeSize systems is 300 to 500 LUX. If light levels are too low, consider adding artificial lighting.

Indirect light from shaded sources or reflected light from pale walls often produces excellent results. Avoid the following:

• direct sunlight on the subject matter, the background, or the camera lens

• direct illumination of the subject matter and camera lens

• colored lighting

• harsh side lighting or strong light from above

Consult your administrator or LifeSize Partner for specific lighting requirements for your environment.

LifeSize Express Installation Guide 3

Supported Display Types and Resolutions

LifeSize Express can connect to HD displays (720p minimum) through an HDMI cable, including:

• Plasma, LCD, and LED flat panel displays

• Large screen rear projection TV displays (720p displays)

• Front projection displays

• Rear projector A/V room configurations

Supported display resolutions include the following:

-

1280 x 720p60

-

1280 x 768p60

Note: The Display 1 Resolution preference in Administrator Preferences :

Appearance : Displays defaults to Auto if you select an option for this preference that

is not supported by the connected display.

Placement Behind a Firewall

LifeSize recommends that you place your system behind a firewall and block, at minimum, the following ports:

• 22 (SSH)

• 23 (Telnet)

• 80 (HTTP)

• 443 (HTTPS)

If you require these ports remain open, ensure that you change the default administrator and command line interface passwords to be very secure. For information about changing the default administrator password, refer to the LifeSize Video Communications Systems

Administrator Guide.

For information about changing the command line interface password, refer to the LifeSize

Automation Command Line Interface document available on the Support page of

www.lifesize.com.

You can also disable SSH and web access on the system by configuring preferences in the user interface. By default, Telnet access is disabled. For more information, refer to the

LifeSize Video Communications Systems Administrator Guide.

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LifeSize Express Installation Guide

Network Bandwidth

Poor audio and video quality may result from insufficient bandwidth on your network.

LifeSize recommends that your network be capable of at least 1 Mb/s (incoming and outgoing) for a high definition video call. During video calls with lower bandwidths, LifeSize systems automatically select the best resolution that can be achieved with the available bandwidth.

Domain Name Service Server

If you intend to use domain addresses for placing calls you must configure a Domain Name

Service (DNS) server, or use a Dynamic Host Configuration Protocol (DHCP) server that automatically sets a DNS server.

Initial Configuration

During the installation process, your LifeSize system prompts you to configure it for the first time. LifeSize recommends that you gather all the necessary information prior to installation.

The following sections provide guidelines for collecting and a means of recording this data.

You may need to consult your network administrator for network settings and system identification information.

Note: The initial configuration screens also appear when you perform a system reset. For more information, refer to “Restoring Default Settings” in the LifeSize Video

Communications Systems Administrator Guide.

Language

Select the language to display in the user interface. The default is English.

Administrator and User Passwords

Some functions and preferences available from the user interface are accessible only to administrative users with a password. For security reasons, LifeSize recommends that you change the default administrator password (1 2 3 4) during the initial configuration.

Optionally, you can set a user password to control access to user preferences that enable the user to do the following:

• Change the appearance of the user interface.

• Specify how calls are answered.

• Configure audio settings.

• Change cameras and VGA input settings.

• Reboot the system.

LifeSize Express Installation Guide 5

The administrator and user passwords can contain any combination of the numbers 0-9 and the symbols * (star) and # (pound) up to 16 characters in length.

Note: If you set a user password, you can also use the administrator password to access user preferences.

Administrator Password: ________________________________________________

User Password: _______________________________________________________

System Identification

Information that identifies the system to users appears throughout the user interface.

Set the Location preference to your location. The default is the United States. The Time

Zone preference sets the system time that appears in the status bar on the main page of the

user interface. It defaults to Greenwich Mean Time. You must set this preference even if you

specify an NTP server during the initial configuration (refer to “Network Settings” on page 7).

The System Name, Video Number, and Voice Number appear in the user interface on the main screen. The system name may also appear in the local and corporate directories.

LifeSize recommends that you change the default system name to one that meaningfully identifies the system to your users.

System Name: (to identify this installation in the network): ______________________

Video Number: ________________________________________________________

Voice Number: ________________________________________________________

Video and Voice Dialing Preferences

LifeSize systems support either the IP or ISDN protocol for video dialing. The default setting for the Video Dialing preference is Auto which enables the system to determine the best method to use to place calls.

LifeSize Express supports VoIP and ISDN for voice calls. VoIP uses H.323 or SIP.

When placing a call using the Voice button on a LifeSize Phone connected to the system, you can dial IP addresses as well as VoIP or ISDN phone numbers.

When placing a call using the remote control or using the Video button on the phone you can dial IP addresses. This enables systems inside a corporate network without access to a gateway to call other LifeSize systems in the network using system IP addresses.

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LifeSize Express Installation Guide

Network Settings

By default, DHCP is enabled on LifeSize systems. If you choose Disabled for the DHCP preference, you must enter an IP address (the locally configured IP address if not assigned by a DHCP server), Subnet Mask (used to partition the IP address into a network and host identifier), and Default Gateway (the IP address of the default gateway the system uses).

IP Address: ___________________________________________________________

Subnet Mask: _________________________________________________________

Default Gateway: ______________________________________________________

You can enter the Hostname of the system. If you do not have a DHCP server that automatically sets a DNS server, you can enter the IP addresses to configure DNS Servers.

You can also define the domain names to search when resolving hostnames. DNS translates names of network nodes into addresses; specify this preference to use DNS to resolve the hostnames of devices to IP addresses.

Hostname: ____________________________________________________________

DNS Servers: __________________________________________________________

Name Search Domains: _________________________________________________

If you choose an option other than Auto (the default) for the Network Speed preference, ensure that the option matches the speed and duplex configured on your network switch.

Network Speed: ________________________ Network Duplex: _________________

You can enter the hostname or IP address of a Network Time Protocol (NTP) server to set the system date and time automatically. The LifeSize system ignores the value you specify for the NTP Server Hostname if the DHCP preference is set to Enabled and the DHCP server can pass an NTP server address to the LifeSize system.

Network Time Protocol (NTP): ____________________________________________

Audio Preferences: Active Microphone

The default for the Active Microphone preference is Auto. The system detects attached audio input devices and selects one to be the active microphone in the following order:

• phone

• microphone in

• camera 1

If you wish to use a device connected to line in on the codec as the active microphone, you must choose line in manually for Active Microphone.

LifeSize Express Installation Guide 7

The Active Microphone field in the System Information page shows which device is functioning as the active microphone. When the value is None, the No Active Microphone indicator appears in the status bar on the main screen of the user interface indicating that no active microphone is available. You can view the System Information page after you install the system and complete the initial configuration. From the main screen, press the button on the LifeSize remote control.

Note: If you choose Line In or Line In (No AEC) as the active microphone, and a device is not connected to line in on the codec, the System Information page shows line in as the status for Active Microphone. The No Active Microphone indicator does not appear in the user interface.

The Microphone In (No AEC) and Line In (No AEC) options for the Active Microphone preference are for use with a microphone that has its own acoustic echo canceller (AEC).

Audio Preferences: Active Microphone Volume

You can adjust the audio level for the active microphone by selecting Active Microphone

Volume and pressing OK on the LifeSize remote control.

Note: A built-in acoustic echo canceller and noise reducer are active when Microphone In,

Camera 1, or Line In is the active microphone. The built-in acoustic echo canceller

automatically attempts to adjust audio volume for optimum levels.

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LifeSize Express Installation Guide

An audio meter appears below Active Microphone Volume when you access the preference. The audio meter follows the digital signal processing, Automatic Gain Control

(AGC), and volume and tone controls on the transmitted voice path as depicted in the following illustration.

LifeSize Phone

Transmitted

Voice/Audio

Line In

A/D

Volume and

Tone Control

DSP, AGC,

Echo Canceller

LifeSize

MicPod

A/D

Audio Meter

Other Digital Inputs

The dotted line illustrates the audio path when Microphone In (No AEC) or Line In (No AEC) is selected as the active microphone. This mode is useful for setting up system gains but should never be used during calls unless the installation includes audio inputs with external

AEC. Echo may occur if no AEC is employed.

If you choose LifeSize Phone as the active microphone, the Active Microphone Volume preference is not available. The LifeSize Phone microphones adjust volume automatically.

The voice stream bypasses all processing in the LifeSize system, including the volume and tone controls, and is fed directly into the transmitted voice path.

The audio meter displays the level of the transmitted voice in decibels (dB) root mean square (RMS) below digital full scale (DFS). The meter is accurate to ± 1 dB. The maximum level is 0 dB. Levels below –50 dB are not displayed, and indicate a very quiet or inactive input. Typical levels during a call peak around –28 to –22 dB DFS. The AEC and AGC attempt to keep the RMS transmit level below –20 dB DFS. The following images show what appears in an audio meter at various levels.

LifeSize Express Installation Guide 9

Very Quiet or Inactive Input below -50 dB (no bars)

-20 db DFS Level (Last Green Bar)

-10 db DFS Level (Last Yellow Bar)

0 db DFS Level (Maximum Possible Level; First Red Bar is -9 dB)

Typical Transmit Voice Level in a Call

When setting Active Microphone Volume for LifeSize MicPod or LifeSize Focus, place someone where a participant in a call would normally sit in the conference room and ask the person to speak at a normal volume facing the active microphone.

Use the audio meter to visually verify that the transmit level peaks in the desired -28 to -22 dB range.

LifeSize recommends a volume setting of 5 to 8 for Active Microphone Volume for most

LifeSize MicPod applications.

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LifeSize Express Installation Guide

LifeSize recommends a volume setting of 5 to 10 for Active Microphone Volume for most

LifeSize Focus applications.

If you set Active Microphone Volume to line in when using an external mixer or amplified microphone, follow these steps:

1. Select Line in (no AEC) for Active Microphone.

2. Position someone approximately one meter from the microphone, facing it, speaking at a normal volume.

3. Adjust the Active Microphone Volume and the external mixer output level until the meter peaks in the -28 to -22 dB range. LifeSize recommends you adjust the external mixer volume so that you achieve peak levels in the -28 to -22 dB range of the audio meter with the Active Microphone Volume control set to no less than 5 or greater than

15.

4. If the microphone or mixer you use employs an echo canceller, no further adjustments are necessary. Otherwise, select Line In for Active Microphone. This turns on the

LifeSize system’s echo canceller, noise reduction, and automatic gain control functions.

If you do not use an echo canceller, you may experience severe echo effects.

5. After the adjustment, check that the peak levels when speaking normally one meter from the microphone are in the -28 to -22 dB range. The AGC attempts to keep the transmit level below -20 dB, which is the green range of the bar graph.

An audio meter is also available for the Line In Volume preference for setting an audio level for a device connected to line in on the codec when line in is not selected as the active microphone.

Audio Preferences: Video and Voice Call Output

If you plan to use external speakers other than LifeSize Phone for audio output in both video and voice calls, ensure that the Video Call Audio Output and Voice Call Audio Output preferences are set to Line Out. By default, Video Call Audio Output is set to Line Out;

Voice Call Audio Output is set to Phone. If you are using LifeSize Phone for audio, set

these preferences to Phone.

Audio Preferences: Testing Speakers

You can also test the primary output speakers for the appropriate audio level or to ensure they are working properly. Select Auto for Primary Audio Output Test to cycle through a test on your available speakers. The test continues until you select Off. You can also send the tone to either the left or right channel by choosing Test Left or Test Right. The tone is sent simultaneously to both line out and the HD video out of display 1.

LifeSize Express Installation Guide 11

LifeSize Express Components

Your LifeSize Express package contains the following components:

• One of the following audio components:

-

LifeSize Focus

-

LifeSize MicPod—see “Optional Peripherals” on page 16 for the dual

LifeSize MicPod option

-

LifeSize Phone

• One of the following cameras and cables:

-

LifeSize Focus

• Standard 2.9 meter (9.5 foot) cable, optional 7.5 meter (24.6 foot) or 15 meter

(49.2 foot) cables

-

LifeSize Camera

• Standard 7.5 meter (24.6 foot) cable, optional 15 meter (49.2 foot) cable

• LifeSize Express Codec

• LifeSize Remote Control (including three AAA batteries)

• Quick reference card

• Documentation CD

Installing LifeSize Express

Before you install a LifeSize video communications system, read the document LifeSize

Safety and Regulatory Notices for important safety information. The document is available

on the documentation CD-ROM and from the Support page of www.lifesize.com.

Warning: Exercise care when connecting cables to the codec to avoid damaging

cables or the connectors on the codec. Face the back of the codec or ensure that all connectors are visible when connecting a cable to the codec.

To install the components of your LifeSize system, remove all components from the product packaging, including cables, and place them in the desired positions in your conference room.

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LifeSize Express Installation Guide

Warning: Do not place anything on top of or adjacent to the codec that can obstruct

air flow around the unit or generate heat. Doing so can cause the system to overheat and reboot. Prolonged overheating can result in damage to the codec. Ensure the room that houses the codec is properly ventilated and temperature controlled.

Refer to the LifeSize quick reference card included with your system for a visual depiction of the proper setup. The numbers that appear on the quick reference card correspond to the following steps:

1. Open the battery compartment on the back side of the remote control. a. Before inserting the batteries, stretch each of the two straps across the outer battery slot closest to it.

b. Insert the two outer batteries, negative end (-) first against the spring, then press the positive (+) end into place, trapping the cloth straps beneath the batteries. c. Lay the longer cloth strap over both batteries and insert the center battery’s negative end against the spring first to trap the longer cloth strap beneath it. Then press the positive end of the battery into place. d. Lay the ends of the cloth straps over the center battery and install the cover.

2. To connect to a LifeSize Camera (2a) or LifeSize Focus (2b), insert the camera cable into the port on the rear side of the camera and plug the opposite end into the port marked with the camera symbol on the back of the codec.To connect a

LifeSize Camera 200 as a second camera, insert the HDMI cable into the HD port on the rear side of the camera and plug the opposite end into the port marked with the HD in symbol on the back of the codec. Insert the power adapter cable into the power port on the rear side of the camera and plug the power adapter into a power outlet.

Note: LifeSize Camera 200 is supported only when connected to HD in on the codec.

3. Insert the video display cable into the port on the rear of your display and the opposite end into the port marked with the display symbol on the back of the codec. Insert the display power cord into a power outlet on the wall.

Note: If you plan to use external speakers that are not built into the display, connect the speakers to the port marked with the line out symbol on the back of the codec.

4. Insert the network cable into the network port marked with the LAN symbol on the back of the codec. Insert the opposite end of the network cable into a network port on the wall.

LifeSize Express Installation Guide 13

5. If you are using LifeSize Focus for both video and audio, you can skip step 5. Otherwise, do one of the following: a. If you are using a single LifeSize MicPod for audio, insert the end of the cable from the LifeSize MicPod into the microphone port marked with the microphone symbol

on the back of the codec. If the LifeSize MicPod is installed in an area where the

cord could be pulled or tripped upon, refer to “Attaching the LifeSize MicPod Strain

Relief Clip” on page 18.

Warning: Tripping on the LifeSize MicPod cord can cause personal injury as well

as permanent damage to the LifeSize MicPod cord connector and the connector in the codec. LifeSize recommends that you use the cable strain relief clip included in

the LifeSize MicPod product box as described in “Attaching the LifeSize MicPod

Strain Relief Clip” on page 18.

If you are using dual LifeSize MicPods for audio, refer to “Configuring Dual

LifeSize MicPods” on page 17 for a description of supported configuration options.

b. If you are using the LifeSize Phone for audio, insert the phone cable into the port marked with the LAN symbol on the underside of the phone.

Note: The exterior port marked with the symbol on the LifeSize Phone is reserved for future use.

Insert the opposite end of the phone cable into the port marked with the

LifeSize Phone symbol on the back of the codec. Ensure the cables are secured into the guides to avoid damage to them.

Note: When the LifeSize Phone is connected to a LifeSize video communications system, you are unable to configure it as a standalone speakerphone. Configure your system using the LifeSize video communications system interface.

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LifeSize Express Installation Guide

6. Insert the cord from the power adapter into the power outlet marked on the back of the codec. Insert one end of the power cord into the power adapter and the opposite end into a power outlet.

The LifeSize system starts, illuminating a blue LED on the front of the codec. See

“Status Icons” on page 22 for more information about the state of the system as it boots

or as conditions change.

The camera initializes the first time it is connected to a codec; this process takes approximately 90 seconds.

Warning: Do not disturb or disconnect the devices during this time as you may

damage the system.

7. An Initial Configuration screen appears and prompts you to configure the system.

Refer to “Initial Configuration” on page 5 and the information you collected there

previously to guide you through your configuration choices. Use the arrow keys on the remote control to navigate the preferences that appear in the initial configuration screens. Icons and their descriptions that appear at the bottom of each screen correspond to keys on the remote control and indicate what operations are available for the screen or a selected object.

If the initial configuration screen does not appear and the display is blank, refer to

“Troubleshooting Installation Issues” on page 19.

The bottom of the screen contains the system status bar and the navigation bar. The system status bar indicates system and network status. When the system is booting, status also appears at the top of the REDIAL list to indicate the current state of the

system. See “Status Icons” on page 22 for an explanation of status icons you may

encounter.

Locking the LifeSize Codec

You can lock the LifeSize codec with a secure loop to prevent physical removal of the device. For assistance, contact your LifeSize Partner or LifeSize Technical Services.

LifeSize Express Installation Guide 15

Optional Peripherals

You can connect the following optional peripherals to enhance your LifeSize system:

Peripheral Usage

VGA In

HD In

Microphone in

Audio In (Line In)

Audio Out (Line Out)

VGA port for connecting laptops for presentations or to share PC data.

For use with HD devices, such as an HD camera (720p).

For use with a single or dual LifeSize MicPod configuration.

In a single LifeSize MicPod configuration, you can add a LifeSize MicPod extension cable (15 meters, 49.2 feet) to the LifeSize MicPod.

In a dual LifeSize MicPod configuration, you use a combination of two

LifeSize MicPods, one splitter cable, and extension cables in large rooms

to create wider coverage of audio input. Refer to “Configuring Dual

LifeSize MicPods” on page 17.

For use with an external line level audio input, in addition to the

LifeSize Phone or LifeSize MicPod.

For use with external line level output speakers that are not built into display 1 or with a headset (left plus right).

Warning: Excessive sound pressure from earphones and headphones can cause hearing loss.

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LifeSize Express Installation Guide

Configuring Dual LifeSize MicPods

If you are using dual LifeSize MicPods, you can use the splitter cable to connect a combination of extension cables and two LifeSize MicPods to the single LifeSize MicPod port on your LifeSize codec for maximum omnidirectional audio coverage in large conference rooms.

Dual LifeSize MicPod configurations are limited to two LifeSize MicPods and one splitter cable. (You cannot use multiple splitters to connect to more than two LifeSize MicPods.)

However, you can use variations on three configurations of extension cables:

• If you connect the male end of the splitter directly to the codec, you can use none, or one extension cable to connect a LifeSize MicPod to each of the female ends of the splitter.

• If you use one extension cable to connect the codec to the splitter, you can use none, or one extension cable to connect a LifeSize MicPod to each of the female ends of the splitter.

• If you use two extension cables to connect the codec to the splitter, you must connect both LifeSize MicPods directly to the female ends of the splitter.

If the LifeSize MicPods are installed in an area where the cord could be pulled or tripped

upon, refer to “Attaching the LifeSize MicPod Strain Relief Clip” on page 18.

Warning: Tripping on the cord can cause personal injury as well as permanent

damage to the LifeSize MicPod cord connector and the connector in the codec. LifeSize recommends that you use the cable strain relief clip included in the LifeSize MicPod

product box as described in “Attaching the LifeSize MicPod Strain Relief Clip” on page 18.

A LifeSize codec detects any splitter or cable attached to the microphone input of the codec as a LifeSize MicPod. If a LifeSize MicPod is not attached to the extension or splitter cable and the microphone input is selected as the active microphone, no audio is available. The

No Active Microphone indicator does not appear in the status bar and the Active

Microphone field in the System Information page reports Microphone In as the active

microphone.

LifeSize Express Installation Guide 17

Attaching the LifeSize MicPod Strain Relief Clip

If the LifeSize MicPod is installed in an area where the cord could be pulled or tripped upon,

LifeSize recommends using the strain relief clip included with your LifeSize MicPod to reduce the chance of disconnecting or damaging the plug or the LifeSize video communications system codec.

Before attaching the strain relief clip to the codec, ensure that the codec surface is clean

(free of dirt, dust, oil, and other residues) and dry. The adhesive tape on the strain relief clip is intended for a single use. Attach the strain relief clip to the codec and route the

LifeSize MicPod cable through the strain relief clip as shown in the following diagram.

To obtain a replacement strain relief clip, contact your LifeSize Partner.

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LifeSize Express Installation Guide

Verifying Your Installation

The LifeSize Video Communications Systems Administrator Guide explains how to place a test call to verify your installation. It also explains additional adjustments you may need to make to your LifeSize configuration and your network if you use:

• Network Address Translation (NAT)

• a firewall

• H.323 gatekeepers

• Session Initiation Protocol (SIP)

• other network security protocols

Troubleshooting Installation Issues

Installation issues that you may encounter with your LifeSize system typically involve issues with display output, improperly connected cables, or network bandwidth or connectivity. For information about troubleshooting other issues that users may encounter with LifeSize systems refer to the LifeSize Video Communications Systems User Guide.

Improperly connected or loose cables are common causes of problems with hardware units.

When investigating a system problem, first inspect all the external controls and cable connections. Ensure that connections are correct and secure, and that nothing is obstructing the cables.

Configuring Display Output from LifeSize Phone

If you are using LifeSize Phone and your display shows the initial configuration screen but the image is distorted and unusable or the display is blank, you can configure the display from the LifeSize Phone user interface. Follow these steps:

1. Ensure that no calls are in progress.

2. Log in to the Admin Menu on your LifeSize Phone.

a. Press sequentially when the phone is idle.

b. Enter the administrator password (1 2 3 4 by default) and press .

3. Press 1 on the keypad to select Preferences.

4. Press 1 on the keypad to select Display 1.

5. Press the key to select Auto.

LifeSize Express Installation Guide 19

6. Press the key to accept your change(s).

Note: If you remain idle on any preference screen for two minutes, you return to the main screen.

7. When you have finished setting preferences, press the key to save them.

8. Press to return to the previous screen.

No Power

To troubleshoot a power problem, complete the following steps:

1. Disconnect the power supply unit (PSU) from the LifeSize codec and the AC source.

2. Plug an appliance you know works into the AC source to determine if the source works.

3. If the AC source works, plug the PSU into the AC source, but do not connect the PSU to the LifeSize codec. If the green LED on the PSU illuminates, the PSU is probably good.

4. Disconnect the PSU from the AC source. Connect the PSU to the LifeSize codec.

Reconnect the PSU to the AC source. If the LifeSize codec fails to boot and the green

LED on the PSU dims, the codec may be the source of the problem.

IP Address Displays Invalid Value

After you complete the initial configuration, if the IP address that appears at the top of the main screen displays an invalid value, one of the following conditions may exist:

Condition Resolution

The unit is configured to obtain an address using DHCP and no DHCP server is available.

Note: The DHCP client self-assigns an address in the 169.254 class B network and the red network symbol appears in the status bar on the main screen.

Verify that the unit is plugged into a network that has a DHCP server present.

Faulty Ethernet cable connection.

The unit is configured to use a static IP address, but no IP address has been entered.

Replace the Ethernet cable with a high quality cable.

Identify and enter the necessary IP information if you disable

DHCP.

Network connection is unavailable.

A red network symbol appears in the status bar on the main screen.

Inspect your network connection.

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LifeSize Express Installation Guide

Camera Issues

Video from the camera appears in a small window on the main screen of the user interface above the REDIAL list. If no video from the camera appears, do the following:

• Ensure that the camera is properly connected to the LifeSize codec as described in

“Installing LifeSize Express” on page 12.

• Verify that the blue LED on the front of the camera is lit and not blinking, indicating that power is active.

• From the main screen of the user interface, press on the LifeSize remote control to access the System Menu. Press to access page 2 of the System Information page. Ensure that the status of the camera is Ready.

• Ensure that the primary input is set to the high definition camera. Press on the remote control. If Primary Input : HD Camera does not appear at the top of the screen, press to display the Primary Input selection dialog. Use the arrow keys on the remote control to select the appropriate high definition camera and press OK.

Improving a Dim Image

If the image appears too dim, you can adjust the HD Camera Brightness preference in

User (or Administrator) Preferences : Diagnostics : High Definition Camera.

Attached Video Input Device Not Working

When you connect a video input device that has capabilities not supported by a LifeSize system, the status Out of range appears on the System Information page for that input.

The device may be in a mode that the codec does not support. Changing the mode may help. Otherwise, the device is not supported.

LifeSize Express Installation Guide 21

Status Icons

The following table identifies the icons that can appear in the system status bar.

Icon Condition

Indicates that the communication subsystem is initializing. If this icon reappears after the system has booted, a problem has occurred. Reboot the system.

Network

Status

Indicates that the system is initializing. When the system is initializing, functionality on the main screen is disabled and no entries appear in the

REDIAL list. This icon also appears when a new device is connected to the system after the system boots and disappears when the device is ready. If the icon persists, a problem has occurred and rebooting the system is necessary.

Indicates that the connected phone has been detected and the phone is initializing. If the icon persists, a problem has occurred and rebooting the system is necessary.

Indicates that the system does not have an active microphone. Check the device’s connections and then check the option you selected for the

Active Microphone preference.

Identifies the network status, as follows: connected (green indicator) in progress (yellow indicator)

System

Overheating disconnected (red indicator)

This yellow indicator warns you when the system temperature is above normal operating temperature. The codec adjusts fan speed automatically to cool itself.

This red indicator warns that the system is overheated and approaching the maximum allowed operating temperature and will automatically reboot after reaching it.

Warning: Temperatures that require the codec to reboot can permanently damage codec components. Ensure the room that houses the codec is properly ventilated and temperature controlled.

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LifeSize Express Installation Guide