Quick Reference HelpDesk www.ts.vcu.edu/helpdesk Get help for any technology question. (804) 828-2227 [email protected] VCU Alert www.vcu.edu/alert Is school closed for snow? Why are there sirens? Alternative Web Page Technology Services is responsible for all academic and administrative computing at Virginia Commonwealth University. This includes student applications like e-Services and e-mail, as well as research computing and the Help Desk. Mark Willis, Chief Information Officer [email protected] www.vcuopen.org If there’s a major problem or disaster, this is the place. VCUCard www.vcucard.com Let them know right away if you lose your VCUCard! (804) 827-CARD (2273) [email protected] myVCU Portal my.vcu.edu Log on once and access all your online resources. Blackboard my.vcu.edu blackboard.vcu.edu This book was designed, laid out and edited by Kari Scott. Project managed by Hope Adams. Contributers include: Dave Brobst, Sheila Chandler, Rob Downs, Joanne Einsmann, Carol Haley, Lucy Halunko, Bill Jones, Connie Lowery, Patti Murdock, Vivian Pair, Kay Sommers, and Jim Yucha from Technology Services and Mike Nguyen from ResNet, Division of Student Affairs & Enrollment Services. Library chapter by Dan Ream from VCU Libraries. © 2006 VCU Technology Services All Rights Reserved Table of Contents Getting started Campus computing Technology in the residence halls 1 13 27 Off-campus computing 31 Staying safe 37 Everything else 53 Technology & the library 63 Policies and Index 71 VCU Boring Standard Disclaimer This book contains many URLs (Uniform Resource Locator, also known as a Web address). All of these URLs were verified and were correct when this book was published (April, 2006). As in life, stuff happens and things change. Most of the time when VCU’s Web team changes URLs for information, we provide a redirect so that your browser will find the new page. But, we’re human and mistakes happen sometimes. If you use a VCU URL and it doesn’t find the page you wanted, there is hope. There is a search engine built into the VCU home page, so just enter the subject you’re looking for and chances are you will find it very easily. There are also some cases when we list URLs that are not owned or operated by VCU (your clue is the URL does not contain “vcu.edu” somewhere in the address). We don’t control those sites, so they may change as well, and they may not keep their URLs as up-to-date as we do. Most likely, if you visit the VCU site that corresponds to that info, we’ll have the most up-to-date off-site links on our Web site. In any case, we are not endorsing or guaranteeing any information on any site that we don’t control. We can’t possibly do that. You know that, right? Getting started P How to use this guide P Before you arrive... Buying a computer Computer software Your eID How to use your e-mail account Changing your password P Getting help P Your VCUCard P Technology policies P Technology checklist How to use this guide Welcome to the first annual Technology Services Guide! We’ve tried to gather as much information we could find to help you access the technology you need to make your college career successful. We hope that you will keep this guide throughout your time at Virginia Commonwealth University and will refer to it often. We’ve included Web addresses for many of the resources offered at VCU. But change is inevitable, and sometimes information changes or Web sites move. If you can’t find information using these addresses, the most current information will be available on the Technology Services Home Page at www.ts.vcu.edu. This is the first year we’ve published this guide, so we welcome your comments about information we may not have included that you would find helpful or suggestions to make it easier to use. If you have comments, e-mail them to [email protected] Before you arrive. . . www.vcu.edu/sci/getstarted In today’s world, everyone must be technology savvy. Computers and other technologies permeate our society. In response to this, VCU is crafting a technology-rich learning environment to ensure that you are positioned to excel in your chosen field of study when you graduate! As a VCU student, you will use computers to conduct research; to access course materials, to take quizzes and tests; to create and share new ideas and art forms; to discover new scientific realms, and to communicate with colleagues, instructors and family, all from within the VCU community! Visit the VCU Web page at www.vcu.edu and become familiar with the VCU environment. All students are required to have a computer. The following section will help you select the right computer for your program of study and budget. Be sure you are ready by following the checklist on page 11 of this chapter. We’ve also created a Web site with all the information you need before you get to VCU. Visit www.vcu.edu/sci/getstarted to GET STARTED. Buying a computer www.vcu.edu/sci Every year, the University revises minimum specifications for student computers for each new entering class. These specifications can be found on the VCU Student Computer Initiative Web site (www.vcu.edu/sci/spec_detail.html). These specifications will aid in your purchasing decisions. Some departments and schools recommend a specific configuration from among the options outlined by the University. If you have declared a major, you will need to check with the school or college in which you are enrolling to ensure that the minimum specifications are sufficient for your course of study. For the latest information about configurations, please visit the Web site (www.vcu.edu/sci/spec_detail.html) or call (804) 828-3018. VCU recommends that students purchase theircomputers from one of four manufacturers—-Apple, Dell, Gateway, and Lenovo/IBM—-that have been identified as conforming to the required computer specifications. University support is assured for computers purchased from these manufacturers; the same levels of technical support may not be readily available for computers from other manufacturers. Additionally, [email protected], the computer store owned and operated by VCU, sells systems from Apple and Dell that meet or exceed the University and departmental requirements. Go to the [email protected] VCU Web site: online.vcu.edu and you can order direct from the manufacturer, custom build your system, get academic discounts, and have it sent directly to your home. We suggest that you order early so that you can become familiar with the computer before coming to school. [email protected] also has an excellent list of answers to frequently asked questions about buying a new computer. For more help with buying a new computer, visit online.vcu.edu and click on the Frequently Asked Questions button. Computer software [email protected] sells discounted software required for student use. This includes special student-only pricing (VCUCard required) on Microsoft Office and Windows. For pricing, visit online.vcu.edu. Technology Services also licenses antivirus software for student use. All students living in the residence halls are required to download and install, and use this software. The license remains valid for as long as you are a VCU student. The software is available at www.ts.vcu.edu/security/virus.html. Please read all documentation before you download and note that you must uninstall any other antivirus software you are currently running first. For help with installing the software, contact the Help Desk at (804) 828-2227. VCU also licenses some software for specialized student and faculty use, at low or no cost to users. For a list of these programs and instructions for downloading, see the software page at www.ts.vcu.edu/faq/software. What’s your eID? java.vcu.edu/EIDFINDER At VCU, your eID is your electronic user identification for authentication with many VCU electronic services and Web applications. Currently, your eID is used to gain access to the e-mail system, myVCU Portal, the wireless network, Blackboard System, ResNet, and some departmental applications. Future applications that will use the eID include Web access to the Administrative Systems. All accepted students have been assigned an eID that in most cases is your last name, first initial, middle initial. In the case of duplicate eIDs, numeric characters are added. For instance, John J. Smith would have an eID of smithjj. Another John J. Smith would be smithjj2. To find your eID, go to the following Web page: java.vcu.edu/eidfinder. You will need to enter two pieces of information: your birthdate, the last 10 digits of your VCUCard number or your social security number. Press the “FIND” button. Your eID will be displayed. You will then be given the chance to set your password for the first time as well as create a password phrase to allow you to reset it. Your eID is used for login to various computer accounts and Web services, while your student number is used for financial/transaction processing and it is assigned in lieu of the Social Security Number. How do I use my e-mail account? www.vcu.edu/vcu/webmail.html Once you’ve obtained your eID and set up your password, you can use your VCU e-mail account. Your e-mail address is (your eID)@vcu.edu. You can access e-mail via the Web by going to the email page and logging in. More information about using e-mail at VCU is in the next chapter. How do I change my eID password? If you know your eID, you can change your password by going to the following Web page: java. vcu.edu/eidchangepassword and enter your eID, your old password and your new password twice for confirmation and press the change password button. If you’ve forgotten your old password, you can call the VCU Technology Services Help Desk at (804) 828-2227. Getting help www.ts.vcu.edu/helpdesk If you need help using your computer at home or on campus: (Call the Help Desk at (804) 828-2227, or . Send an e-mail to [email protected], or 8 Go to www.ts.vcu.edu/helpdesk, or N Come in person to these locations: Monroe Park Campus: Cabell Library, Room B-9 MCV Campus: Sanger Hall, Room B1-018 The Technology Services Help Desk provides quick, courteous, and comprehensive computing support on the Monroe Park and MCV campuses. Online requests can be made 24 hours a day. Go to the Technology Services Help Desk Web site to create help requests; search Technology Services FAQs; find software downloads; and more. Visit us at www. ts.vcu.edu/helpdesk. Walk-up service is available on both the Monroe Park Campus (901 Park Avenue, Cabell Library, Room B9 and MCV Campus (Sanger Hall, Room B1-018). Visit the Technology Services Help Desk site www.ts.vcu.edu/helpesk for walk-up and phone support hours. If you live in a residence hall www.resnet.vcu.edu ResNet provides on-site technical support: (Call (804) 828-8943, or 8 Go to www.resnet.vcu.edu, or N Come in person to 711 W Main Stree Suite 166. Your VCUCard www.vcucard.com The VCUCard is the official identification card for Virginia Commonwealth University and the VCU Health Systems. While on either campus, all students, faculty and staff are required to carry their VCUCard. Students may obtain their VCUCard immediately after registering for classes. In addition to being your University ID, your VCUCard has a wide variety of uses. To help keep college life simple, most of the services you will need are available when you receive your VCUCard. Your VCUCard: meal plan participants into dining qAllows halls Allows student access to residence halls and other campus facilities B Allows parking deck access to VCU parking c decks Allows students free access to athletic events, recreational facilities, and student activities S Allows students to check out books from VCU & libraries v G Allows cardholders to ride the shuttle bus between the Monroe Park and MCV campuses Offers banking services through Wachovia Bank that allows you to use your VCUCard as your ATM card. Wachovia ATMs are conveniently located around campus and are programmed to allow cash withdrawals as low as $10. For more information, contact Wachovia Bank at (800) WACHOVIA (922-4684) or www.wachovia.com/campuscard RamBucks www.vcucard.com RamBucks is a prepaid, stored value account that is part of the VCUCard. It is the cashless way to pay for those countless items and services needed in everyday campus life--both on and off campus. The VCUCard RamBucks account provides these services: Can be used at all campus food locations Can be used to pay for a wide variety of goods and services at over 30 off-campus locations. (see www.vcucard.com/locations_ offcampus.jsp for a complete list) Purchase drinks or snacks at on-campus vending machines Pay for printing in computer labs and copies in the libraries Purchase books and supplies at the Follett Bookstores and [email protected] Pay for parking in Monroe Park Campus Decks Pay for laundry in the residence halls Parents can make deposits to your RamBucks account online (www.vcucard.com) or over the phone using a credit card (804-827-CARD), or by mail- ing a check to the VCUCard office. Your balances carry forward each semester, so you’re never in danger of losing your money. You can also view your RamBuck balances and make deposits to your RamBucks account from the myVCU Portal (my.vcu.edu). Lost cards If you lose your VCUCard, report it immediately to a VCUCard office. Although there is no fee for the initial issuance of the card, there is a charge for a replacement card. Any unused RamBucks will be automatically transferred to your replacement card. VCUCard office locations Monroe Park Campus Technology Administration Building 701 West Broad Street, Lobby (804) 827-CARD (2273) MCV Campus Tompkins McCaw Library 509 North 12th Street, Room 1-025 (804) 628-CARD (2273) Mailing Address is VCUCard P.O. Box 843069 Richmond, VA 23284-3069 E-mail & Web [email protected] and www.vcucard.com Technology policies 10 www.ts.vcu.edu/policies Virginia Commonwealth University (VCU) provides and maintains computing resources to support the education, research and work of its faculty, staff, and students. In order to ensure that these resources are used ethically, equitably, and legally, VCU has established certain guidelines and policies. While you’re at VCU, you are subject to these policies. Since policies can change, we’re not going to include the text in this book. But you should make sure you are familiar with them, because you are required to follow them! Read them at www.ts.vcu.edu/policies. Cut this page out for a handy checklist to help you get ready to come to VCU! Technology checklist □ Have you got a computer? If not, for help in deciding what computer to get, or for a link to programs with special computer requirements, check www.vcu.edu/sci/spec_detail.html. □ Have you installed VCU’s antivirus software? Do it now. Download it from www.ts.vcu.edu/security/virus.html. □ Do you have Microsoft Office installed? If not, you can get a specially discounted copy from [email protected] (online.vcu.edu). □ Have you registered your computer with the VCU Police Department’s Operation PC-ID (www.vcu. edu/police/oppcid.html). This link will tell you how to identify your computer and register it with the VCU Police, so, if it is stolen, you might be able to get it back. □ Have you obtained your eID? Visit the eID Finder to get yours! (java.vcu.edu/eidfinder) □ Have you logged onto the myVCU Portal (my.vcu.edu)? This is your portal to all things VCU. All you need is your eID and password. □ Do you practice Safe Computing? Make sure you read the chapter on Safe Computing in this book and visit www.ts.vcu.edu/security. Are you living in the residence halls? Here’s your checklist: Internet access is included as part of your technology fee. There is one Internet connection for each bed in the room. You do not need to install any special software to access anything at VCU— it’s all done over the Internet. Typically computers in the Residence Halls are “plug & play” but there will be help available on move-in day. Please note that, because they can disrupt network access, routers and wireless access points 11 12 are not allowed under any circumstances in the Residence Halls. Do not install a wireless access point, wireless printer, Airtunes or music bridge device, or a wired hub. (Wireless keyboards, mice, and other infrared devices, and 900 Mhz wireless phones--but not 2.4Ghz or above --are okay.) If you use these devices your VCUnet connection will be cut off. □ Does your computer have an Ethernet card? If you bought it within the last 2 or 3 years, it probably does. Here’s how to tell. Look at the back. If there’s a place that looks like you could plug in a phone cord on steroids, you have an Ethernet card installed. If not, you’ll need to take it to a computer repair place (like [email protected]: online.vcu.edu) to have an Ethernet card installed. □ Are you running Windows 2000 or Windows XP Pro (it will say when you start up the computer). If not, you’ll need to install Windows XP Pro. You can purchase a discounted copy at [email protected] (online.vcu.edu). □ Do you have a 25 foot Ethernet cable? If not, you can get one at just about any store where computer accessories are sold (like Target, Radio Shack, or Best Buy). You can even get one at [email protected] (online.vcu.edu). □ Have you left your AirPort/Wireless hubs, routers and access points at home? Don’t think we won’t find you if you try to install them on campus. We will. We will shut off your port! □ Have you bookmarked the Web site to get computer help in the Residence Halls? Here it is: www.resnet.vcu.edu for computer support in the Residence Halls. Bookmark it! Are you living off campus? Here’s your checklist: □ Do you have an ISP (Internet service provider)? If not, you’ll need to get one. More information about ISP services is available on page 32 (Off Campus Computing). Campus Computing P Blackboard P Connecting to the Internet P Computer labs & printing locations PE-mail particulars P MyVCU portal P Student eServices 13 Blackboard blackboard.vcu.edu www.ts.vcu.edu/faq/bb/student_faqs.html 14 Blackboard (Bb) is VCU’s online learning and content management system which allows you to connect to your classes and your information from any computer connected to the Internet. The Learning Management System (LMS) is VCU’s standard for professors to post class information, assignments and resources online. The Content Management System (CMS) gives you a central location to store all of your files online, eliminating the need for you to carry around portable drives or CDs, and allowing you to work on files from any computer connected to the Internet. Accessing Blackboard My.vcu.edu blackboard.vcu.edu To access Blackboard you can use the VCU Portal (my.vcu.edu) or go to blackboard.vcu.edu. In either case, to login use your VCU eID and password. If you need help with your eID, please contact the Technology Services Help Desk via a help desk ticket (www.ts.vcu.edu/helpdesk), e-mail ([email protected] vcu.edu), or phone (804-828-2227). Blackboard’s two major components Learning Management System (LMS) Many of your professors will use the Learning Management System (LMS) to distribute course information, hold on-line discussions, pass out additional readings or resources, hold tests and quizzes, and post assignments and grades. Dif- ferent professors will use different resources in Blackboard—in some courses you may use it a lot, in some you may use it just to get your syllabus and course schedule, and some professors won’t use it at all. When you register for a class, you are automatically enrolled in the Blackboard class by the next business day. When you log onto the LMS, the class should show up in your My Courses list. If a course in which you are registered does not show up, first check with the professor to make sure he or she is using the LMS for that course, and that he or she has enabled the course. If the professor thinks you should have a LMS course, contact Technology Services Help Desk via a help desk ticket (www.ts.vcu.edu/helpdesk), email ([email protected]), or phone (804-828-2227). If you need help with a particular Bb Course, please contact the faculty member teaching the course to see if they can help. If the faculty member can’t help, please contact the Technology Services Help Desk via a help desk ticket (www. ts.vcu.edu/helpdesk), e-mail ([email protected]), or phone (804-828-2227). Content Management System (CMS) The second component to Blackboard is the Content Management System (CMS). CMS allows you to store your files securely online. That means you’ll be able to access that English paper from anywhere you are on the Internet. So you can work on it at your home computer, save it to the CMS, and then work on it at a library computer, on your mom’s computer, or on a friend’s computer—any computer connected to the Internet! You can also share it with people you specify, which makes working on group projects a breeze. Organizing your files works just like organizing files on your computer’s hard drive, and uploading files is very simple. When you login to the Bb system you will see a tab labeled “Content System.” Click on it to see the many options you have in CMS. 15 If you need help with CMS, please contact the Technology Services Help Desk via a help desk ticket (www.ts.vcu.edu/helpdesk), e-mail ([email protected] vcu.edu), or phone (804-828-2227). Connecting to the Internet 16 Wireless network www.ts.vcu.edu/faq/connect/wireless As more and more students find laptops helpful for their studies, VCU is responding by installing wireless access points on campus. Maps showing the location of the wireless access points can be found at www.ts.vcu.edu/faq/connect/wireless or tha back page of this guide. In order to access the wireless network on your laptop, you will need a wireless card that conforms to standard 802.11b. Most newer laptops come with the cards already installed. On older laptops, you can buy a simple wireless card. Cards are available for purchase from the [email protected] VCU store. VCU has two different ways to connect: The simplest way is to log on using the Bluesocket page. If you simply open a browser while in a wireless hot zone on campus, you will be directed to a Bluesocket log in page, where you enter your eID and password (just like using Blackboard, myVCU or your e-mail), and then you can use the wireless network just like you would if you were connected to a hardwire port. You should be aware, however, that information sent this way is not secure and could be captured by a wireless eavesdropper. You should never transmit private information using this connection. If you do need to use a secure network, you will need special software called a Virtual Private Network (VPN) client to access the wireless network. The VPN client protects your privacy by encrypting any information sent across the wireless network, making it impossible for a malicious person to capture and use your personal data. Windows users may download the VPN client from www.ts.vcu.edu/faq/connect/wireless/vpn.html. Mac and PDA users can obtain a VPN client from the [email protected] store. For more information call (804) 828-7295. Campus laptop ports www.ts.vcu.edu/faq/connect/dhcp/dhcp.html www.ts.vcu.edu/faq/connect/laptops.html Network ports for laptops are located in the Student Commons Building under the stairwell by the Career Center and on the second floor in the lounges and hallway lounge areas. Ports are also available in Cabell Library on the 3rd floor. A more detailed list is available at www.ts.vcu. edu/faq/connect/laptops.html. Many schools have added or plan to add laptop ports to their computer labs. Please check with your school’s lab. Information about setting up your laptop from these ports can be found at www.ts.vcu.edu/faq/ connect/dhcp/dhcp.html. If you need assistance, please call the Technology Services Help Desk at (804) 828-2227. Computer lab & printing locations www.ts.vcu.edu/faq/labs Several open access computer labs are available on both the Monroe Park and MCV Campuses. These labs are open to all students. For hours of operation and other information about these labs, please see www.ts.vcu.edu/faq/labs. 17 Monroe Park campus www.ts.vcu.edu/faq/labs/b8.html Cabell Library Room B-8 18 This is Technology Services’ lab on the Monroe Park Campus. Resources include 86 PCs, 9 Power Mac G5s, 3 Pay-for-Print laser printers (2 black and white, 1 color), 2 scanners, as well as adaptive equipment for students with disabilities. Wireless is also available for laptop connections. MCV campus www.ts.vcu.edu/faq/labs/sangerlab.html Sanger Hall B3-012 This is the main lab on the MCV campus, equipped with 8 PCs, 4 Macintoshes, and 2 Pay-for-Print laser printers (1 black and white and 1 color) plus group study and collaborative rooms. Computer labs are also available in Residence Hall for resident students. Labs are located in GRC, Johnson, Brandt/Rhodes, and West Grace Residence Halls, Ackell and Broad & Belvidere apartments, and the Larrick Student Center. In addition to the labs listed above, specific departments/units may have open access labs available. Or, they may have labs reserved for their students only. Check with your instructor, department, or school about these labs. Printers & photocopiers www.vcucard.com/making_deposits.jsp www.library.vcu.edu/services/pay4print VCU uses a pay-for-print/copy service tied to your VCUCard. Printers are available in both the above labs, some other computer labs on cam- pus, as well as the libraries. As of this printing (Fall 2006) single page black & white laser prints are 8¢ each, and double-sided and color prints are also available at additional cost. You must have RamBucks (www.vcucard.com/making_ deposits.jsp) on your VCUCard. Pay-for print is very easy to use, reliable, and you don’t have to carry around change. For more information, there’s a handy FAQ (www.library.vcu.edu/services/pay4print/faq.html) which should answer all your questions. E-mail particulars All new students are required to have a VCU email account to facilitate communication with instructors, classmates, and others at VCU and elsewhere. Accounts are free. All electronic correspondence from the university will be sent to your “vcu.edu” e-mail address. VCU policy does not allow mail to be forwarded to an outside e-mail address and all correspondence with faculty is expected from your “vcu.edu” address. Your account was automatically created for you when you sent in your paperwork to attend VCU. To use your account, you will need your VCU eID and password. If you’ve not yet set your password, follow the instructions in VCU eID section on page 5. Your e-mail address is (your eID)@ vcu.edu. Once you have set your eID password, you are ready to log into your account. Important updates regarding scheduled maintenance and any changes to the e-mail system are available at beech.vcu.edu/mail. 19 Accessing your e-mail via a Web browser 20 VCU Mail Anywhere is a Web interface for students to access their VCU Lotus Notes e-mail, calendar, and personal address book from a browser such as Internet Explorer and Mozilla Firefox. VCU Mail Anywhere requires a Java-enabled browser. You may be prompted at initial login to accept a Domino Web Access Control or trust content from IBM Corporation. You must accept this prompt to correctly access your mail. Your browser must also allow pop-ups (you can limit popups to just the VCU site). Additional troubleshooting tips and steps for using VCU Mail Anywhere can be reviewed at beech.vcu.edu/das/vmawebhome.nsf/webcontent/ studentemail. 1. To log into your e-mail account with a Web browser, go to: webdirect1.vcu.edu or webdirect2.vcu.edu You can also access your e-mail from the MyVCU Portal (my.vcu.edu) 2. You will by default open directly to your Inbox. If you wish, you can personalize a Welcome Page by clicking the Welcome tab, click Edit Layout, Save and Close. Then change your default start up view in Preferences – Other. 3. Double-click the sender’s name to open a message from your Inbox. Replying to a message 1. After reading an e-mail, you may reply to the sender by pointing your mouse over the Reply button and selecting: .Reply to Sender (replies to the sender of the original message) .Reply to Sender with History (replies to the sender and includes the text of the original message and any attachments) .Reply to Sender Without Attachments. .Reply to All (replies to the sender and everyone in the TO or CC fields of the original message) and other Reply to All options include the same features as Reply to Sender NOTE: E-mail quotas are 50 MB for undergraduate students and 75 MB for graduate students. Since all Sent mail is saved by default, attachments in Sent items remain in your mail database and can quickly put a database over quota. Reply without Attachments whenever possible. Creating a new message 1. From your Inbox, point your mouse over the New button and select Message. 2. Type an e-mail address in the To: field or click on the To: button to access your personal Contacts or the VCU Notes Address Book, the global address book for the entire university population. 3. Type the person’s last name in the Find: field and click the Search button. Highlight the person’s name and click the To: button to add him or her to the recipient list for the message. Repeat the search as necessary. Click Exit when done. 4. Type a Subject in the subject area. 5. Click in the message area to begin typing your message. 6. To send an attachment, click the Folder icon in the Add Attachments section at the bottom of the message screen. Select the file you want to attach. 7. Click the Send button when your message is ready to be mailed. 21 Deleting messages 1. With the message open click the trashcan icon to delete the message. 22 2. To delete multiple messages, highlight the first message, then hold down the CTRL key and select the other messages to be deleted. Release the CTRL key when done selecting. Click the trashcan icon to delete all of the selected messages. 3. By default the trash will empty automatically 72 hours after mail is placed there. This allows the ability to open the trash and restore an item that you mistakenly deleted. Additional help for VCU Mail Anywhere For additional assistance with mail, click the Help button in the upper right corner. Information on creating folders, managing junk mail, and creating rules are located there. Accessing your e-mail via an IMAP client beech.vcu.edu/das/vmawebhome.nsf/ webcontent/studentemail You may also configure an IMAP configuration with popular IMAP e-mail clients such as Microsoft Outlook, Microsoft Outlook Express, Mozilla Thunderbird, or Eudora. Please visit beech.vcu. edu/das/vmawebhome.nsf/webcontent/studentemail and follow the link to PC IMAP or Mac IMAP Information for detailed instructions on configuring your account. VCU Mail Anywhere runs on multiple servers for redundancy. If the primary site is unavailable, please use the secondary site. I use a Macintosh. What should I do? beech.vcu.edu/das/vmawebhome.nsf/ webcontent/FAQ17 Macintosh users have the same options of using the Web client or setting up an IMAP client as PC users. You also have the option of downloading and installing the Lotus Notes Client. If you would like to install Lotus Notes for Mac on your computer, you can download the software at beech.vcu.edu/das/vmawebhome.nsf/webcontent/ FAQ17. You must contact Doctor Notes ([email protected] vcu.edu) for your client password prior to installation! Please provide a telephone number; otherwise, it will be mailed to your VCU e-mail account only. What about spam? www.ts.vcu.edu/faq/email/spam Unsolicited E-Mails The increasing frequency of unsolicited commercial e-mail (commonly known as spam) and viruses that use e-mail as the method of propagation has caused significant aggravation for many VCU students. In response, VCU has implemented tools to centrally address this problem. Viruses www.ts.vcu.edu/security/av_info.html The system detects virus-laden e-mail and eliminates the virus from the document before sending the affected e-mail to you. When you open the e-mail, you will receive an acknowledgement that a virus was removed from the attached document making it safe to open in the usual manner. The system may also block known viruses from arriving in your Inbox. Because it is possible for some viruses to go undetected by this system, it 23 remains very important for you to maintain up-todate antivirus software on your computer as well. Download it for free at www.ts.vcu.edu/security/av_info.html. Spam 24 VCU uses a program called Brightmail to filter incoming spam. On an average day 66% of the mail received at VCU is identified as spam and blocked. To ensure that no messages are falsely identified as spam, VCU configured the Brightmail scanners to only filter out messages that have the highest confidence of being spam. So a few spam messages do get through, but we would rather that happen than have a legitimate message be labeled as spam and not be delivered. If our spam scanners identify a message as spam, the message is placed in quarantine. A Spam Quarantine Summary is sent to your Inbox daily with a summary of the quarantined items. The summary contains instructions for releasing a document for delivery, deleting a document, or after 14 days quarantined messages are automatically deleted. Tips for handling spam Never respond to unsolicited e-mail/spam. To the individuals who send spam, one “hit” among thousands of mailings is enough to justify the practice. Never respond to the spam e-mail’s instructions to reply with the word “remove.” This is a ploy to get you to react to the e-mail--it alerts the sender that a human is at your address, which greatly increases its value. If you reply, your address may be placed on more lists resulting in more spam. Unfortunately, the best response now is to simply delete the message. Never sign up with sites that promise to remove your name from spam lists. Although some of these sites may be legitimate, more often than not, they are address collectors. The first kind of site is ignored (or exploited) by the spam- mers, the second is owned by them--in both cases your address is recorded and valued more highly because you have just identified it as read by a human. You can also apply spam filters to your e-mail. Details can be reviewed at www.ts.vcu.edu/faq/ email/spam/filters.htm. myVCU Portal my.vcu.edu The myVCU Portal (my.vcu.edu) is your personal, customizable, Web-based informational portal to Virginia Commonwealth University. Logging into the myVCU Portal with your VCU eID will help make campus services and information both faster and easier for you to find and manage. The various portlets allow you to view your Blackboard courses and content system, access your e-mail, advising information, customize your view of the University Events Calendar, and look at your library record. Other available portlets include access to library databases, The Facebook, RSS feeds (both internal and external), local movie listings, weather, stocks, and many more. The number of portlets is constantly expanding to enhance the capabilities of myVCU. Please feel free to share problems, suggest enhancements, or give general feedback on the myVCU portal by using the “Leave Feedback” form at www. pubinfo.vcu.edu/myvcu/. 25 Student eServices my.vcu.edu iserver.adm.vcu.edu/students 26 [email protected] is a password-protected service that enables you to access your student records via the Web at VCU. You may access: R Personal information (update your address, check to see if there are registration holds on your account--so you can clear them to register--or find your student number) R Registration information (register for classes, add or drop classes, or withdraw from a class, view your grades, print your class schedule) R Financial Aid (find out your application status, check to see if your financial aid has been updated or awarded) R Student Bill (check to see how much you owe and when payment is due) R Academic Record (print out your unofficial transcripts, see what progress you’re making towards your degree, or begin the checkout process to graduate!) [email protected] is available from 7 a.m. to midnight Monday through Friday, 7 a.m. to 9 p.m. Saturday, and noon to midnight Sunday. After your initial registration at Summer or Fall STAR, or at the Student Services Center, you are encouraged to register for classes by using eServices on the Web. You may also adjust your schedule by adding, dropping or withdrawing from classes by using the Web according to deadlines published in the Academic Year Calendar (available at www.vcu.edu/academiccalendars). Technology in the Residence Halls P Connecting on campus P Downloading music, movies and software PJust for gamers & geeks P Telephone services 27 Connecting on campus www.resnet.vcu.edu www.vcu.edu/sci/spec_detail.html 28 All residence hall rooms at VCU are connected to VCUnet (the university network). To connect your computer to VCUnet from a residence hall room, you will need a 10/100 BaseT Ethernet card (usually included with most new computers, if you’re using an older computer you’ll have to check) and a RJ-45 (UTP) patch cord (ethernet cable). Please refer to specifications provided on the SCI Web site at www.vcu.edu/sci/spec_detail.html for recommended Ethernet cards and cables. The Division of Student Affairs & Enrollment Services provides on-site technical support to students living on campus. This support includes: 8Network Card installation (if computer does not have an ethernet network card; students must purchase an ethernet card) 8In-room help if students cannot connect to the Internet on their own 8Network connectivity issues 8Internet help 8Basic troubleshooting 8Virus removal. ResNet will provide you with the same level of support that any technical services shop would provide; however, if you experience hardware problems, you must purchase replacement hardware at a computer store like [email protected] (ResNet will install this hardware for you). They will also help you diagnose any problems you have so you if or what know what you need to purchase. Students are responsible for following the computer guidelines listed in their Residence Hall Handbook. All technical support requests must be submitted via the on-line service request form located at www.resnet.vcu.edu. Registration is required to request technical support and can be done at www.resnet.vcu.edu (you’ll need your eID). Using the on-line service request is the best way to request service so that a history can be created for you to help if other problems arise. Just for gamers & geeks www.ts.vcu.edu/faq/network/ If you are a gamer, or one of those computer geeks who likes to juice up your rig, please review the information in the Advanced Users section of Chapter 6 (page 59) for information about doing that. Downloading stuff Watch the University of Richmond’s Intellectual Property movie (seriously, it’s not lame!) Quicktime www.ts.vcu.edu/faq/security/urip.mov Windows Media video.vcu.edu/asxgen/rmdowns/ UofR_IPlarge.wmv So, what do you think? Okay, now for the facts. As much as you want to share/download “free” music, movies and/or warez (pirated software), if it is copyrighted, it is most likely illegal. It is also against VCU policy (www.ts.vcu.edu/policies/computeruse.html) and if you do download illegal files, you are subject to VCU’s Honor System as well as the civil and/or criminal penalties from violating the law. While you may have shared files at home with no repercussions, now that you’re in college you are much more likely to find out that the record and movie industries (RIAA & MPAA) mean business. They specifically target university networks for 29 enforcement, because that’s the most likely place for them to find violators. You are much more likely to get caught here than you were at home. 30 And if you get caught, the RIAA or MPAA will notify us and the first thing we’ll do is cut off your network port without warning. Then, you will have to prove that you’ve removed all the illegal stuff from your computer before we reconnect your system. If the university gets served with a subpoena asking for your name in a lawsuit, we will have to comply; otherwise we could be sued and the entire university network could be shut down. That would be very bad for everybody. So think about all these consequences, and don’t share files illegally. Telephone services www.ts.vcu.edu/faq/telephone VCUnet Residence Hall Telecommunications provides local telephone service to VCU students in all of the residence halls except for Capital Garage Apartments. The local telephone service is charged on a per semester basis and is included in the Communications Fee. Call waiting, caller ID, call forwarding and private voice mail are all included in this service. For long distance dialing, will be able to make collect calls or use a calling card. Local telephone service is already connected when students arrive on campus. Students need to bring their own telephone, one with Caller ID capability, or separate Caller ID equipment, if they want to utilize this feature. An answering device is unnecessary because voice mail is included with the local telephone service. Instructional information can be found on our Web site at www.ts.vcu.edu/faq/telephone. You may also contact VCUnet Residence Hall Telecommunications at (804) 692-6000 or [email protected] Off-campus computing P Configuring your computer P Connecting to the Internet P Getting an ISP P Software downloads 31 Configuring your computer www.ts.vcu.edu/faq/connect/dhcp/dhcp.html 32 If you are connecting VCUnet, either from the Residence Halls or using VCU’s wireless network or laptop ports around campus, you’ll need to make sure your computer is configured for a DHCP connection. The good news is that most computers come that way by default, so you’ll only need to change it if at some point you used your computer on a network that required a static IP connection. The bad news is that the instructions are different for each version of the various operating systems. To help you configure your computer, we’ve put instructions for each operating system on a Web page (www.ts.vcu.edu/faq/connect/dhcp/ dhcp.html--read before you get to VCU) for you to download. If reading the instructions makes your head spin, you can always call the Technology Services Help Desk at (804) 828-2227, and an actual person will walk you through it. Getting an ISP www.ts.vcu.edu/faq/webdesign/start/isp.html Your ISP (Internet Service Provider) is your gateway to the Internet. If you’re living on campus, VCU is your ISP and you don’t need to do anything. But if you are living off-campus (either at home with your parents or on your own in an apartment or house) you’ll need to get an ISP. Some larger apartment complexes will either provide this as part of your rent or offer this service at an additional (usually modest) cost. Check to see if yours does. Otherwise, you’ll need to acquire this for this yourself. You have two basic choices: Dial-up service online.vcu.edu This is the easiest and usually cheapest alternative, but it’s also the slowest. You connect over your phone line using a modem. These are usually built into your computer, but you’ll have to make sure. If you bought your computer and it doesn’t have one you can purchase an external 56k modem for between $50 and $75. Then you’ll have to contract with an ISP for service. [email protected] (online.vcu.edu) offers one to VCU students for about $10 a month. Or you can use a commercial service like NetZero or Earthlink. Whatever service you choose will tell you how to set up and dial-in to their system. Once you’re on the Internet, all you have to do is log onto my.vcu.edu to access most everything you need at VCU. High-speed service This is usually more expensive, but it’s much faster. If you have a phone line in your house or apartment, you might be able to have DSL. It will depend on your phone line, so you’ll have to check with your phone service to see if it’s available on your line. If you have Verizon phone service, contract for a discounted rate through Onl[email protected] (online.vcu.edu). If you don’t have Verizon service, you’ll need to check with your phone service provider about rates and availability. You may have to purchase a special modem, or they may provide that for you (often, that’s a “special offer” you can negotiate). If you don’t plan to have a phone line installed (i.e., you’re planning to use your cell phone exclusively), it will probably be less expensive to use a cable connection. Cable is more expensive than dial-up service, but when you factor in the cost of getting a phone line too, cable’s cheaper. 33 If you’re living near campus, you will probably be working with Comcast. Check with them about rates and connections. If you were planning to install cable for your TV, you’ll probably get a discount on your computer connection. Connecting to the Internet 34 VCU uses the Internet for most of the computing resources students will need. There are some exceptions, and instructions for specialized connections are in the Advanced Users section of Chapter 6 of this guide. In most cases, your professors will tell you if you need the advanced connections. Otherwise, as long as you have an Internet connection, you’ll be able to do anything you need to do at VCU. Wireless network www.ts.vcu.edu/faq/connect/wireless As more and more students find laptops helpful for their studies, VCU is responding by installing wireless access points on campus. Maps showing the location of the wireless access points can be found at www.ts.vcu.edu/ faq/connect/wireless or on the back cover of this guide. In order to access the wireless network on your laptop, you will need a wireless card that conforms to standard 802.11b. Most newer laptops come with the cards already installed. On older laptops, you can buy a 802.11b compliantf wireless card. Cards are available for purchase from the [email protected] store. VCU has two different ways to connect: The simplest way is to log on using the Bluesocket page. If you simply open a browser while in a wireless hot zone on campus, you will be directed to a Bluesocket log in page, where you enter your eID and password (just like using Blackboard, myVCU or your e-mail), and then you can use the wireless network just like you would if you were connected to a hardwire port. You should be aware, however, that information sent this way is not secure and could be captured by a wireless eavesdropper. You should never transmit private information using this connection. If you do need to use a secure network, you will need special software called a Virtual Private Network (VPN) client to access the wireless network. The VPN client protects your privacy by encrypting any information sent across the wireless network, making it impossible for a malicious person to capture and use your personal data. Windows users may download the VPN client from www.ts.vcu.edu/faq/connect/wireless/vpn.html. Mac and PDA users can obtain a VPN client from the [email protected] store. For more information call (804) 828-7295. Campus laptop ports www.ts.vcu.edu/faq/connect/laptops.html Network ports for laptops are located in the Student Commons Building under the stairwell by the Career Center and on the second floor in the lounges and hallway lounge areas. Ports are also available in Cabell Library on the 3rd floor. A more detailed list is available at www.ts.vcu. edu/faq/connect/laptops.html. Many schools have added or plan to add laptop ports to their computer labs. Please check with your school’s lab. Information about setting up your laptop from these ports can be found at www.ts.vcu.edu/faq/ connect/dhcp/dhcp.html. If you need assistance, please call the Technology Services Help Desk at (804) 828-2227. 35 Software downloads www.ts.vcu.edu/security/virus.html www.ts.vcu.edu/faq/software/ 36 Technology Services licenses antivirus software for student use. All students living in the residence halls are required to download and install, and use this software. Off-campus students are strongly encouraged to download and use this software as well. The license remains valid for as long as you are a student at VCU. The software is available at www.ts.vcu.edu/security/ virus.html. Please read all documentation before you download and note that you must uninstall any other antivirus software you are currently running first. For help with installing the software, contact the Technology Services Help Desk at (804) 828-2227. VCU also licenses some software for specialized student and faculty use many at low or no cost to users. For a list of these programs and instructions for downloading, see the software page at www.ts.vcu.edu/faq/software. Staying Safe P Virus protection/ antivirus software P Backing up your data P Online safety & security P File sharing P Reporting suspected security problems P Copyright & computer use policies 37 Virus protection www.ts.vcu.edu/security/av_info.html VCU has a site license for antivirus software which is available for download at no cost to VCU students, faculty and staff for use on university and home computers. The site license for antivirus software covers both Microsoft Windows and Macintosh platforms. All students living in the Residence Halls are required to install and use this software. Students living off-campus are strongly encouraged to use the software as well. The software is free and can be legally downloaded to all computers you use as a student (i.e., if you have both a laptop and a desktop computer, you can put the antivirus software on both computers). 38 Please visit www.ts.vcu.edu/security/av_info.html to get the latest information about VCU’s antivirus product, complete installation instructions, and to download the software. You will need to remove any antivirus software that is currently on your computer. If you have a dialup connection to the Internet and do not wish to download the software, you may pick up a free CD with the software installation package at the Technology Services Help Desk. Call (804) 8282227 for more information or visit www.ts.vcu. edu/helpdesk for hours and locations. If you have already purchased antivirus software, please note that the license for the software generally only lasts for one year. If you got a free copy with your computer, the license is probably only valid for 3-6 months Your license for VCU’s software will last for as long as you are an enrolled student. The site license requires that this software be removed from any machine owned by a person who is no longer a current member of the VCU faculty, staff or student body. Back up your data After your hard drive crashes is the worst time to develop a backup plan. Especially when your 20 page term paper is due tomorrow. And it was just about done. And you don’t have a hard copy of it. Get into the habit of regularly backing up your important files. Most modern computers have CDR and/or DVD drives which can burn CDs or DVDs quickly and easily, and a package of blank discs is relatively inexpensive compared to the cost of losing your data. Make use of this technology and save yourself a lot of grief. USB (sometimes called thumb or flash) drives are another good option for backups. You can save your important school work to your Blackboard Content Management space and access them from any computer connected to the Internet (especially helpful when you’re doing research papers in the library). For more information on using this service, see www. ts.vcu.edu/faq/bb/student_faqs.html#content for instructions on using this system. Online safety & security www.ts.vcu.edu/security/ Top 6 safety tips Here are some basic rules for keeping your computer and data safe: 1.Be absolutely sure you have antivirus installed and that the virus signature files are always up-to-date so that your machine is protected against the latest threats. See the previous page for information on downloading VCU’s antivirus program so that your computer has optimal protection against infections. 39 2.If you have a Windows computer, it is very important for you to configure your PC to perform automatic updates to Windows. The Automatic Update service will help to ensure that the most critical security patches are installed as they become available. You can also call the Help Desk for help in making sure your computer is configured to receive automatic updates. Please note that older versions of Windows, including 95, 98, NT and ME are no longer supported by Microsoft--if you are using an older version of Windows, you should upgrade to the currently supported versions. 40 You can get more information about configuring and deploying Microsoft Automatic Updates at www.support.microsoft.com. Operating system patches and updates frequently require that your computer be restarted before they are fully installed. If a restart is needed, Automatic Update will give you the option to restart immediately or to wait until a more convenient time. If you choose to wait, please be sure to restart as soon as possible. Also be aware that in most cases it is best to shut down your computer when it won’t be used for several hours, such as at night, unless some automatic process like a back-up or scheduled software update must run in your absence. 3. Use strong, hard-to-guess passwords on all your accounts, and don’t use the same password for multiple systems or applications. See Use Strong Passwords on the next page for further information. 4. Install a personal firewall on your computer. A firewall will help stop intruders from the Internet from breaking into your computer. Windows XP SP2 includes a free firewall built in. For instructions on how to use it, see their firewall page: www.microsoft.com/ windowsxp/using/security/internet/sp2_wfintro. mspx. Make sure you are using SP2. For more information on using firewalls, along with reviews of commercial programs and links to some free downloadable programs, visit www.firewallguide.com. 5. Be suspicious about e-mail and e-mail attachments, and do not open an attachment that comes in an e-mail message unless you have asked somebody to send it to you. The VCU email system blocks attachments that could contain viruses or other malicious threats, but you still need to be careful in your handling of e-mail. Malicious worms have been known to use other methods besides e-mail attachments to deliver payloads of infection and propagation. It is possible for an e-mail message to contain a link that will redirect your Web browser to a site where the worm’s components are downloaded to your computer. Never click on a link that appears suspicious. 6. Be sure you back up your important data. Get in the habit of always making back up copies of your term papers and other important data to ensure that you have these files if your computer fails. You can use writeable CDs DVDs or USB flash or thumb drives to make backups of your files. Use strong passwords www.ts.vcu.edu/faq/security/l Using strong passwords is one of the most important actions you can take to protect your computer and data. Your password should be at least 7 characters long, should not contain your name or login information, and should include upper and lower case letters and numbers (at least 1 number is required. Good password: Bad password: jH4dKnY mydogspot 41 Think that first one is hard to remember? it means: Well, Joan is hot for Dave Krause and Nick Yates See, you can think of a sentence only you would know and create a set of letters and numbers to stand for that. If you relate it to something in your life (your friend Joan, who can’t make up her mind between Dave & Nick), you’ll be able to remember it. Simple, eh? Just don’t tell anyone what your sentence is--you don’t want anyone to be able to guess your password. And then you can be as snarky as you like. Memorize your password, and don’t write it down. Use different passwords for different sites. Don’t use the “remember my password feature” on Web sites, especially if you’re using a public (i.e., lab) computer. Change your passwords at least every 6 months. (so maybe Joan dumps Nick and Dave dumps her. Who is she hot for now?) 42 Avoid viruses and other malware www.ts.vcu.edu/faq/av/info.html We can’t say it enough: the best way to avoid viruses and other malware is to be sure you have an antivirus program installed on your computer and always keep the virus signature files up-todate so that your computer can fend off the latest attacks. See the first section in this chapter for links and info. Don’t open e-mail attachments unless you’re sure they’re legitimate. Even if they come from a friend, make sure your friend sent them! Viruses can “spoof” senders to make you think that it’s coming from someone you know. And never click on a link in spam or other unsolicited e-mails or e-mail you think might not have come from someone you know. If you’re not sure, don’t click, don’t open, just delete. How to handle dangerous e-mail Be suspicious about e-mail and e-mail attachments, and do not open an attachment that comes in an e-mail message unless you have asked somebody to send it to you. The VCU e-mail system blocks attachments that could contain viruses or other malicious threats, but you still need to be careful in your handling of e-mail. Malicious worms have been known to use other methods besides e-mail attachments to deliver payloads of infection and propagation. It is possible for an e-mail message to contain a link that will redirect your Web browser to a site where the worm’s components are downloaded to your computer. Never click on a link in a suspicious e-mail message. Phishing scams Phishing scams involve fake e-mail messages or Web pages that mimic well-known, trusted Web sites. These online fraud techniques are attempts to trick you, the user, into revealing personal information, such as credit card numbers, bank account numbers, passwords and other information that can be used for identity theft. Learn more about what students need to know about identity theft by visiting the U.S. Department of Education’s Identity Theft site at www.ed.gov/ about/offices/list/oig/misused/idtheft.html. Spyware and spam Spyware refers to software that performs certain tasks on your computer, typically without your consent. This software runs the gamut from innocent but often annoying pop-up advertising windows to the more serious tracking of your online activities and the changing of your computer settings without your permission. Learn more about spyware symptoms and how you can 43 protect your computer by visiting Microsoft’s spyware site: www.microsoft.com/athome/security/ spyware/spywarewhat.mspx. It’s a good idea to have at least two anti-spyware programs on your machine. Select any two of these: ! Download Microsoft’s AntiSpyware: www.microsoft.com/athome/security/spyware/software ! Download Spybot Search and Destroy: www.spybot.info/en ! Download Ad-Aware: www.lavasoftusa.com/ software/adaware/ Spam is defined as junk mail which is an electronic version of advertisements from people you don’t know trying to sell you something you don’t want. VCU blocks spam on the University mail servers in order to reduce the amount of junk mail that gets delivered to users’ mailboxes. See page 23 for more information. 44 Visiting malicious Web sites Some Web sites may look legitimate but are actually being used by a remote attacker to download malware to your computer when you visit the Web site. Avoid clicking on links contained in e-mail messages you receive unless you are sure the message is legitimate. Be very careful when browsing the Internet. If something doesn’t look right, it probably isn’t. Chat rooms www.wiredsafety.org/safety/chat_safety Chat rooms are online gathering places. They use a protocol named Internet Relay Chat (IRC) that allows real-time conversations. Chat rooms are used to meet friends, share interests and hobbies, buy and sell items, and study and complete homework projects. They can also be places where predators hang out. Never arrange to meet someone you only know through chat room conversations. Instant messenger www.microsoft.com/athome/security/ viruses/imvirus.mspx Instant messaging (IM) is a form of online communication like e-mail. The main difference is that IM is instantaneous. Using an IM program, you and a friend can type messages to each other and see the messages almost immediately . Unfortunately, viruses and other malware can infect your machine through IM and then spread very quickly by sending copies to everyone on your IM contact list. For five simple steps you can take to avoid viruses in instant messages, visit www.microsoft. com/athome/security/viruses/imvirus.mspx. Facebook, MySpace, blogs, etc. www.wiredsafety.org/safety/chat_safety/ Facebook and MySpace (and other similar sites) are online “social network” services that allow students to post personal information and pictures on a profile. In spite of privacy statements, these sites are free to use the information you provide in any manner they choose. Your personal information could be forwarded to spammers and data mining sources. Never use your email password on sites like this since that could compromise access to your e-mail account. A blog is a Web site where an individual or a group generates text, photographs, videos, audio files, and/or links, typically on a regular basis. Be careful not to post sensitive information to blogs since you do not know who will be reading this information. 45 When creating profiles, posting diaries or blogs, posting pictures, or posting in online discussion group, remember that these are public spaces. Everything you post in them is available to anyone with a computer and Internet connection. If you post your phone number, e-mail address, residence hall room number, etc, anyone can use that information any way they want. Not everyone on the Internet has good intentions. You don’t want some weird person to know a lot about you including where you live. Both female and male students need to be very careful about posting their personal information. Remember also that if you post stories and pictures about your wild exploits and intensely personal experiences, you are letting everyone in the world know about them. Before you post, think about whether you would want your mom, your grandmother, your pastor, or a potential employer knowing about these things. Someday you may want to run for political office--you know that information will end up on The Smoking Gun if you do. Think before you post! 46 P2P - spread of malware Users of Peer-to-Peer (P2P) systems are prime targets and/or launching points for malicious hacker attacks simply because these networks require downloading and sharing of electronic files or programs. Here are some typical attacks: MTrojan horse poisoning attacks (e.g. providing files whose contents are different from the description) Mpolluting attacks (e.g. inserting “bad” chunks/packets into an otherwise valid file) Mmalware in the peer-to-peer network software itself (e.g. software may contain spyware) Mdenial of service attacks (attacks that make the network run slowly or break completely) Mspamming (e.g. sending unsolicited information across the network) These programs infect your computer, collect personal information for marketers and provide access to your computer by malicious hackers. Besides being a legal problem, P2P can be very dangerous for the health of your computer and should be avoided completely. File sharing You should know that almost all music or video files that you find on the Internet are copyright protected. It is illegal to download those files or share copies with friends without permission from the copyright owner. It is also contrary to VCU policy. Top 10 reasons NOT to download free movies or music 10 9 8 7 Napster has to make a profit now! Downloading copyrighted material without permission is wrong and is against the law. That indie artist that you love so much will continue to live on tofu mac n’ cheese because they aren’t getting your royalty money. 6 The version you download won’t sound as good as CD versions. The reason mp3s are traded is because they’re small. Stuff’s been lost. Stuff you need for the music to sound good. One day, you will be writing your English 200 paper and that killer live 50 Cent track will actually be a virus that takes out a whole semester’s worth of work that you never backed up because you thought computers were more reliable now. 47 5 4 3 48 2 The music reeks. When record companies don’t recoup their costs on studio releases, they lower production costs. Music is recorded at lower quality and without the production enhancements. Also, new, unproven (but maybe the next [insert your favorite artist here]) acts aren’t getting contracts or being released. Instead, Britney Spears Greatest Hits Volume 27 is being released. Downloading files, especially movies, makes the whole network slow. That means, when you’re trying to do actual homework (you know, that stuff you gotta do to get good grades?) it will take you twice as long to access that library reference you need or upload it to your professor at the last minute. It’s just mean to do that to your neighbors. And mean people are lame. VCU has a zero tolerance policy on downloading illegal files. If you are caught, we will disconnect you from VCUnet with no warning. Zip. Zero. That paper due in 20 minutes? Too bad, so sad. VCU has already been served with subpoenas for names of downloaders. That means the lawsuits were already filed. Lawsuits. Lawyers. Expensive lawyers. You think college is expensive? ‘Nuf said? And the number one reason not to download music? 1 Karma, baby, karma! One day in the near future, you will be working at an actual job and you will curse those kids for slowing down your broadband with their stupid downloads. Legal downloads If you want to download, do it legally. Yes, you’ll pay. But you’ll be guilt-free and you won’t get any viruses. Here are some places to start (please note, this is not an endorsement— these are just some legal places we know about): iTunes (itunes.vcu.edu)—-the gold standard, big catalog, 99¢ per song. VCU has contracted with this site to provide space for professors and others to upload podcasts for you to download for free. You can also buy music there. eMusic (www.emusic.com)-—$10/month for 40 songs. Not a huge catalog, but hey, they’re 25¢. Napster (www.napster.com)-—the old standard, now $15 a month for unlimited downloads. Reporting suspected security problems blog.vcu.edu/itsecurity www.ts.vcu.edu/helpdesk www.restnet.vcu.edu If you’re having problems on the network and suspect a security problem, first check VCU’s IT Security Advisory Alerts on the VCU security Web site (www.ts.vcu.edu/security). Information on the latest threats will be posted there. You can also check VCU’s Systems and Network Status page at www.ucc.vcu.edu/other/networkissues.aspx for known problems with the network. If you’re still having problems and nothing is listed in either of those two places, or you want to report a security threat, you can call the Technology Services Help Desk at (804) 828-2227 or e-mail [email protected], or create an online ticket at www. ts.vcu.edu/helpdesk. If you live on campus and are having trouble with your network connection, create an online ticket for ResNet support at www.resnet.vcu.edu. 49 Computer use & copyright policy Copyright information www.ts.vcu.edu/policies/copyfaq.html A series of court rulings has made it clear that it is against the law to upload and download copyrighted works such as music and movies without permission. The courts have ruled that peerto-peer (P2P) and other unauthorized uploading and downloading of music, pictures, software or written text inherently amount to copyright infringement and therefore constitute a crime. The punishment for this crime can be very stiff. Here are some examples of copyright violations: 50 L Someone e-mails you a copy of a copyrighted song and you then e-mail copies to all of your friends. L You make an MP3 copy of a song from a CD that expressly permits you to do so, but then you put your MP3 copy on the Internet via a file sharing network and now millions of people can download it. L You join a file sharing network and download unauthorized copies of all the copyrighted music you want for free from other network members. L You share copyrighted music using an instant messaging service. L You use your CD burner to make CD copies of music you have downloaded and distribute these CDs to your friends. Here are a few tips on how to enjoy music while respecting rights of others in the digital world. J It is okay to download music from sites au- thorized by the owners of the copyrighted music whether or not the site charges for the music. L It is never okay to download unauthorized music from pirate sites or peer-to-peer systems. Examples of peer-to-peer systems that make unauthorized music available for download include Kazaa, Grokster, Gnutella, WinMX, LimeWire, Bearshare, Aimster and Morpheus. J It is acceptable to copy music onto an analog cassette, special audio CD-Rs, minidisk and digital tapes (because royalties have been paid on them) but not for commercial purposes. J Transferring a copy of your music CD onto your computer hard drive or your portable music player is okay as long as the copy is made from an authorized original CD that you own and the copy is just for your personal use. It is illegal to give away the copy or lend it to others for copying. Computer Use Policy www.ts.vcu.edu/policies/computeruse.html www.ts.vcu.edu/policies/ compuse_enforcement.html Information Security Policy www.ts.vcu.edu/policies/ intro_security.html Intellectual Properties Policy www.ts.vcu.edu/policies/ippolicy.html Web Privacy Statement www.vcu.edu/privacy.html 51 Notes _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ 52 _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ Everything Else P Accessible technology P Technology training P Your presence on the Web P Podcasting P Research support P Equipment loans P Graduation: completing the technology assessments P Information for advanced computer users 53 Accessible technology www.students.vcu.edu/dss www.library.vcu.edu/services/ VCU is committed to providing students with disabilities equal opportunities to benefit from all programs, services and activities offered. Federal and state laws define disabilities as physical or mental impairments that substantially limit one or more major life activities, such as caring for one’s self, performing manual tasks, walking, seeing, hearing, speaking, breathing, learning and working. Their office is in the Student Commons, room 102. In most cases, assistive/adaptive technologies are coordinated through Services for Students with Disabilities. Information about these services is available at www.students.vcu.edu/dss. 54 Both of Technology Services Computer Labs, Cabell B-8 on the Monroe Park Campus and Sanger B3-012 on the MCV campus, include an adaptive workstation running the latest software and text inhancing technology. In addition, both the Tompkins-McCaw and Cabell Libraries have adaptive workstations and reading machines. The latest information about those services is available at www.library.vcu.edu/services/disability.html. Training classes KnowledgeNet www.vcu.edu/cte/knowledgenet KnowledgeNet is a computer/Web-based training system available to all VCU students, faculty, and staff. Approximately 280 different tutori- als are available online 24 hours a day, 7 days a week. In addition to the tutorials, KnowledgeNet also provides assessments. There are assessments that are associated with each of the tutorials, or you may be assigned a customized assessment as an academic requirement. To access the KnowledgeNet Web site you will need the last 10 digits of your VCUCard and the last 4 digits of your social security number. Visit the Knowledgenet Web site for more information at www.vcu.edu/cte/ knowledgenet/ Blackboard student FAQ www.ts.vcu.edu/faq/bb/student_faqs.html Technology Services has Blackboard self-service help site for Blackboard issues. There’s a downloadable student manual available as well at www. ts.vcu.edu/faq/bb/student_faqs.html. Knowledge Base www.ts.vcu.edu/faq/ The Technology Services Help Desk has put together a wealth of information in the self-help Knowledge Base available 24 hours a day/7 days a week. Most of the pages include links to even more information. It’s all right at your fingertips. Business School short courses www.bus.vcu.edu/16x The Business School offers online self-paced classes in Microsoft Windows and Office software programs for credit. Classes are offered on a pass/fail system for one credit for each course. More information is available on their Web site at www.bus.vcu.edu/16x. 55 Your presence on the Web Personal Web pages ramsites.net In addition to e-mail accounts and computer accounts, students are able to create personal Web pages on the RamSites network. These accounts are free to all VCU students. For information about this service or to set up your own personal Web page, visit ramsites.net. If you have a question or need assistance, contact the Technology Services Help Desk at (804) 828-2227. Student organization Web pages www.studentorg.vcu.edu 56 Registered student organizations at Virginia Commonwealth University can create Web sites free of charge. For information about this service or to set up your organization’s Web page, visit www.studentorg.vcu.edu. If you have a question or need assistance, contact the Technology Services Help Desk at (804) 828-2227. Student blogs blog.vcu.edu Personal Web Blogs are available to VCU students and student organizations free of charge. For information about this service, to set up your own blog, or to update your block, visit blog. vcu.edu. If you have a question or need assistance, contact the Technology Services Help Desk at (804) 828-2227. Please read the safe blogging practices found in the “Staying Safe” section of this handbook (page 45). Podcasting Podcasting is posed to become an everyday part of life at VCU. The University has been accepted into the Apple Computer iTunes University program. This program provides an easy method for publishing campus podcasts for the University. VCU on iTunes is available at itunes.vcu.edu from your browser. iTunes is not the only way to obtain podcasts at VCU. Faculty, staff, and students can use the VCU Blog site to publish podcasts as well. This tool is available at blog.vcu.edu. Classes on creating blogs are available during the academic year. Check the VCU training site at www.pubinfo.vcu.edu/ training/it/search.asp for more information. Media Support Services does have digital audio recording equipment that is available for use in producing podcasts. Student use of equipment requires faculty authorization. The faculty member accepts responsibility for the return of the equipment--intact and on time--when he/she signs the MSS equipment request form. For information, visit www.ts.vcu.edu/media/equipment/loans.html. Research support www.ts.vcu.edu/faq/software www.ts.vcu.edu/faq/support www.ts.vcu.edu/faq/stats/statconsult.html Students involved in research projects will find a wealth of support at VCU. VCU licenses major software packages used for research and provides them to students at little or no cost. A list of the software VCU provides is at www.ts.vcu. edu/faq/software. Most of these are available for download and many have online tutorials. For Web hosting and central server access, visit www. ts.vcu.edu/faq/support. 57 Free one-on-one statistical consulting is available by appointment. Biostatistics graduate students can assist you in selecting appropriate statistical methods, software, determining sample size, interpreting results, and can advise you about collecting and inputting data. For information and to request an appointment, visit www. ts.vcu.edu/faq/stats/statconsult.html. Equipment loans www.ts.vcu.edu/media/equipment/loans.html 58 Media Support Services maintains an inventory of audiovisual and multimedia presentation equipment for loan to VCU faculty, staff and authorized students on both the Academic and MCV Campuses. This inventory includes camcorders, data projectors, slide projectors, cassette recorders, TVs and VCRs. Student use of equipment requires faculty authorization. The faculty member accepts responsibility for the return of the equipment-intact and on time--when he/she signs the MSS equipment request form. Equipment must be picked up at the MSS office in the basement of Cabell Library or Sanger Hall B1. For more information, visit www.ts.vcu.edu/media/equipment/loans.html. Graduation: completing the technology assessments www.vcu.edu/cte/knowledgenet#vcu Some VCU students, most notably majors in the College of Humanities and Sciences, School of Nursing, and some in the School of Pharmacy, are required to take and pass a technology skills assessment test. These tests are administered through KnowledgeNet (more about KnowledgeNet in the section about training on page 54). The tests are very simple to take and you can take them anytime prior to graduation. Each test has 10 questions, and you are required to answer 7 correctly on each test in order to pass. If you do not pass a test, you are given a tutorial on that subject and allowed to take the test again until you pass. Your scores are automatically sent to your school adminstator; you are also able to print a copy of your scores to take to your advisor if you’d like. Plan ahead--you can take these tests anytime while you’re at VCU. No need to wait until the week before you have to have all your requirements turned in so you can graduate. For more information, or to get this requirement out of the way now, visit www.vcu.edu/cte/ knowledgenet#vcu. Information for advanced computer users Most students at VCU know how to turn their computers on and do basic stuff on the Internet. Then there are those students who love to tweak their systems and push the limits of their computers to do all sorts of fun stuff. If you’re one of those people, this section is for you. If you’re barely able to tell the difference between a megabyte and a gigabyte, well, then just move along. Nothing here you need to see. The University network is designed to support thousands of users in a corporate-like environment. What works well at home or in a small business often does not scale well when supporting a large number of users. The following points were developed from previous experience dealing with 59 reported problems. By understanding the features, and limitations, of the VCU network you can maximize your computing experience. Wireless networking FUse the authorized access points provided by the University. When you connect, make sure you are connected to “VCU” and not a rogue port. If you connect to a non-University access point there is no way to predict how well it will perform, and it could represent a security risk for yourself. FDon’t plug in your own wireless access points or routers. There are only a few frequency ranges/channels available for wireless, so it is very likely that they will interfere with the official VCU access points. Also, running your own access point could allow others to bypass wireless security (and your network port will be associated with whatever they are doing!) and could degrade network performance for everyone. We will catch you and disable your port. FUsers 60 should be careful to never bridge their wireless and wired connections (a configuration setting on many laptops). Doing so will allow others to bypass wireless security (and your ID will be associated with whatever they are doing!) and could degrade network performance for everyone. Wired connections FThe network is configured to divide the 90Mbs of Internet bandwidth allocated to the residence halls as equitably as possible. The bandwidth is also allocated dynamically, meaning that the available bandwidth is divided up based on how many people are active on the network at any one time. So, be a good network citizen and if you’re aren’t using your com- puter, disconnect it from the network. FThe network is designed to support only one active device per outlet. It is OK to change between PC, laptop, game consoles, etc, but only plug one in at a time. Don’t use hubs or routers to run multiple devices at one time. Doing so uses more than your fair share of resources, and sometimes causes disruptions on the network when installed improperly (this is one area where what works great at home causes problems here). FWatch out for spyware and virus/worm infections, and if you think you might have a problem get help quickly. Not only does malware cause your PC to run slow, waste network bandwidth, and annoy your neighbors, it is a serious risk to your security and privacy. FThere are very few restrictions on what you can do on the network. The ones that are there are intended to protect you or the University. Two that you might notice are: IMicrosoft Windows networking is blocked outside of your local subnet. Sharing your PC’s hard drive or printer is a bad idea because there is insufficient security to protect you. Works great at home, not so much when you have thousands of neighbors on the network. Also, the same configuration rules help prevent the spread of viruses and worms that use the Microsoft networking ports to propagate. IIf you set up a server, people outside of ResNet will not be able to connect to it. The No Server Rule helps to protect you from hacker attacks and helps keep someone from using more than their fare share of bandwidth. FOnline games are OK, and as far as we know, are working fine. The No Server Rule mentioned above should prevent you from setting up as a server for the world, but game clients and consoles should be working. Let us know if something is not working. 61 FP2P applications work, but responsibility for copyright infringement will be all on you. Be responsible. See the copyright information on page 50 for tips on avoiding copyright infrigement. FReport problems through ResNet (www.resnet. vcu.edu) or the Technology Services Help Desk (www.ts.vcu.edu/helpdesk or 828-2227)-–we often don’t know there is an issue until it is reported. Complaining about problems to friends and faculty will not get the problem resolved (at least not as quickly); making an official report will. Specialized computer accounts www.ts.vcu.edu/faq/accounts/accounts.html Everyone gets an e-mail account when they first register at VCU. That’s all most student need, but there are some students who need specialized accounts for spedific programs or classes. If you need one of these, your professor or advisor will tell you. Here’s where to get them: www.ts.vcu. edu/faq/accounts/accounts.html. 62 Technology & The Library P Library hours/general information P Reference/Instruction Services P Accessing the library databases P Top five database search tips P Interlibrary Loan Services P Reserves and Electronic Reserves P Special Collections 63 Library hours & general information www.library.vcu.edu You thought libraries were just about books? Think again! There are lots of cool things to do in the Library. VCU has two libraries: The James Branch Cabell Library (Cabell, rhymes with babble) on the Monroe Park Campus and the Tompkins-McCaw Library for Health Sciences (TML) on the MCV Campus. Both libraries provide quiet areas for individual study (4th Floor in Cabell, Basement in TML) and Group Study Rooms for group work (1st & 3rd Floor in Cabell, 2nd Floor in TML). For more information about the libraries, there’s a general information page, including hours, services offered, and floor plans on these links: James Branch Cabell Library www.library.vcu.edu/jbc/) Tompkins-McCaw Library www.library.vcu.edu/tml 64 Some library services, including the card catalog, library news, Ask a Library, course reserves, and your personal library record are also available on the myVCU Portal (my.vcu.edu). Computers Both libraries have public access computers on every floor (your eID & password is required for Web surfing), as well as network jacks at selected locations and wireless access (www.library.vcu. edu/wireless) throughout for those with laptop computers. Specific information is available for Cabell (www.library.vcu.edu/jbc/computing.html) and TML (www.library.vcu.edu/tml/information/computing.html). Printers & photocopiers VCU uses a pay-for-print/copy service tied to your VCUCard. You must have RamBucks (www.vcucard.com/making_deposits.jsp--see page 8 for more information) on your VCUCard, which you can do at a Value Transfer Station (in the libraries—1st floor copy station in Cabell and in the Photocopy/Print room in TML). They’re very easy to use, reliable, and you don’t have to carry around change. For more information, there’s a handy FAQ (www.library.vcu.edu/services/pay4print/faq. html) which should answer all your questions. Coffee Both Cabell (Java 901) and TML (Skull & Beans) have coffee bars that serve Starbucks® coffee and Vie de France™ pastries, cold drinks, and light lunch items. There are tables where you can work with your friends, comfortable chairs, and computers so you can work while you enjoy your treats. A percentage of profits go to support library collections. Reference/ Instruction Services www.library.vcu.edu/askalib/ There’s lots of help available to help you navigate the world of college research. You can email a librarian (www.library.vcu.edu/askalib) with a research question. You can chat with a 65 librarian online. You can call 804-828-1101. Or you can walk in and get assistance in person with one of the friendly research librarians who are there to help you. Want to REALLY succeed in college? Look for free library tours during Welcome Week and the first weeks of the fall semester. Times are posted in the library lobby, and you just need to show up—-no pre-registration required. You’ll spend an hour learning all of the great services you can use while you’re at VCU and will have a head start next time you need to write that paper on “How the Invention of the Fork Changed the World.” Or, teach yourself! (www.library.vcu. edu/help/learnhow.html) Distance Ed students have their own resource. (www.library.vcu.edu/ profile/distance.html) Accessing the library databases 66 Although the open Internet searched by Google and other search engines contains much of value, it also contains a lot of junk, as well. Thus, the library has purchased access to subscription databases for you to use. These databases (Infotrac, Lexis-Nexis, and over 200 others) are like pay channels on cable TV (HBO, etc) in that VCU Libraries buys them for better quality of content. These databases allow you to type in your topic and will lead you to published journal articles that the library has usually purchased and provided either on the Web or on the shelves. These databases can be found on the VCU Library homepage under “Databases by Subject” or by name in the A-Z list at the bottom right corner of the library home page. After completing a search, articles listed in most databases will have yel- low “Get it at VCU” buttons after each listing. Click on these to see whether VCU Library owns each particular journal and where it is found. Off-campus attempts to access VCU Libraries databases will cause a login screen to appear that requires your eID and eID password. After login you can search off-campus just as you would in the libraries. Databases by subject: metalib.vccs.edu/V/?func=find-db-1 A-Z databases list: www.library.vcu.edu/cfapps/webdb/ ulsdb_actionatzip.cfm?AtoZ=ALL 1 2 3 Top five database search tips Reference librarians search the journal article databases every day and are very good at it-consult with one in person or at 828-1101 or online at www.library.vcu.edu/askalib/ when you are searching for advice on techniques for your search. Truncation is a journal article ing. Truncation to database but “help” pages of technique that virtually all databases allow for searchsymbols vary from database are usually explained in the each database. Example: behavio* searches the words… behavior, behaviour, behavioral, behaviors, etc Many databases allow you to limit your search results to scholarly journals or “refereed publications”. These journals have strict quality control and review all articles carefully before publication. Scholarly journal 67 4 5 articles are usually longer and more research and analysis oriented than popular magazines. Some professors require using only this type of journal for research papers—if not sure, ask your professor. Some databases contain the actual articles they list, while most offer only abstracts or summaries of each article. Click the “Get it at VCU” button in our libraries’ databases to see if VCU Libraries own each needed article and where it is found-—on the Web or on the shelves. If unsure which of our 200+ databases to search for your topic, ask at librarian at 828-1101 or online at www.library.vcu.edu/ askalib/. Interlibrary Loan Services The Richmond Academic Library Consortium (RALC) is a group of Richmond area libraries which have agreed to extend limited borrowing privileges to faculty, graduate students, staff, and undergraduates of any RALC school. Using the RALC program can be faster than waiting for these same materials to be requested through the Interlibrary Loan Service. 68 In order to take advantage of this service, VCU students and staff need to obtain a “borrowing pass” from either the Cabell Library Reference Desk or Tompkins-McCaw Library Service Desk. Bring your staff or student ID with you. We will need to check our records before a pass can be issued. If your borrowing privileges with VCU Libraries have been “blocked” (you have not registered for classes this semester, you have unpaid book fines, etc.), you will not be issued a pass. In addition, passes are issued only if you need specific materials which you cannot obtain at a VCU library. Just as with materials which you borrow from VCU Libraries, you are expected to return library materials borrowed at a RALC institution in good condition and on time. Your library privileges will be blocked for overdue, lost or damage fines accrued at any of the other institutions. Reserves & Electronic Reserves Find both electronic reserves links and traditional reserves. Search by course, instructor, title, or author. Your library username is your eID. Typically the eID login/password is the same thing you use for VCU e-mail or Blackboard. Remote users must log on to open electronic reserves: User name = eID Password = eID password VCU Libraries Course Reserve Services are designed to provide assistance to faculty and students by: l Allowing faculty to place high demand or specialized materials on reserve with restricted loan periods l Ensuring that every student in the class has equal access to the assigned material Electronic Reserves are digital materials (journal articles, book chapters, class notes, Web pages, etc.) made available via the Internet. 69 Traditional Reserves are materials from the VCU Libraries or personal copies of books, AV media, and other materials that support classroom instruction. These materials are available at one of the reserve service desks. Special Collections www.library.vcu.edu/jbc/speccoll/ www.library.vcu.edu/tml/speccoll/ Located on the fourth floor of the James Branch Cabell Library, Special Collections and Archives houses rare books and manuscript collections that support the Monroe Park Campus programs of Virginia Commonwealth University. Special Collections and Archives contains over 20,000 volumes in special subject areas, including Virginia history and literature, popular culture and graphic arts, comic arts, artists books, and much more. Special Collections and Archives is open to the public Monday through Friday from 9 a.m. until 12 noon and 1 p.m. until 5 p.m. All other times are by appointment. For materials related to medical history and to the records of the Medical College of Virginia (MCV) Campus of VCU, visit the Special Collections and Archives department at the Tompkins-McCaw Library. 70 Policies P Technology-related policies P Other policies you should know P Index 71 Technology-related policies www.ts.vcu.edu/policies You’re responsible for knowing them, so here they are in one place. Remember that “ignorance of the law is not an excuse for breaking it” so read through them once and remember to keep them in mind. These get updated occasionally, so we’re only including the Web links to the most current version. There are more than are listed here-these are just the most common ones. Computer and Network Use Policy www.ts.vcu.edu/policies/computeruse.html www.ts.vcu.edu/policies/ compuse_enforcement.html This is the overarching policy you need to know about when using a computer at VCU. Student E-mail Policy www.ts.vcu.edu/policies/webemail.html This one governs using e-mail at VCU. Student Conduct in Instructional Settings www.ts.vcu.edu/policies/ Here are the rules for how you are to comport yourself in class. If you don’t know it, you’ll have to look up the definition for “comport.” 72 Web Publishing Guidelines www.vcu.edu/guidelines If you have a Web site or a blog on VCU’s networks, these are the rules you gotta follow. Intellectual Properties Policy www.ts.vcu.edu/policies/ippolicy.html You know that the business plan for FedEx was someone’s term paper, right? (It actually only got a C). Here’s what should know in case you solve the energy crisis or cure cancer in class. Blackboard Organizations for Students www.ts.vcu.edu/policies/ Bb_studorg_policy.html You’re busy; so are your friends. If your student organization would like to use Blackboard for virtual meetings, this is what you have to do. Other policies you should know Student Honor Policy www.students.vcu.edu/rg/policies/honor.html Copyright FAQ www.ts.vcu.edu/policies/copyfaq.html Rights of Students under FERPA www.students.vcu.edu/rg/policies/privacy.htm Americans with Disabilities Act www.ts.vcu.edu/policies/ada.html 73 A Index F Accessible technology 54 Facebook 45 Advancing computing 59 Special accounts 62 File sharing 46, 47 Advanced sonnections in the Residence Halls 60 Wireless 60 Graduation assessments 58 H Instant messenger 45 Blogs 45, 56 ISP 32 Buying a computer 3 Computer labs 17 MCV campus 18 Monroe Park campus 18 Computer safety Safety tips 39 Computer software 4 Connecting Advanced connections 59 Configuring 32 Connecting on campus 28 Getting an ISP 32 Wireless connection 34 L Downloading 29 Legal downloads 48 Software 36 E 74 E-mail 5, 19 Accessing in a browser 20 Creating a message 21 Deleting messages 22 Getting help 22 Replying 21 Accessing via IMAP 23 Spam 23 Special accounts 62 Using a Macintosh 23 eID 5 Equipment loans 58 Reporting problems 49 Research support 57 S Safety 39 Chat rooms 44 Facebook, blogs, etc. 45 Instant messenger 45 Phishing scams 43 Laptop ports 35 Software 36 Library Computers 64 Databases 66 Data searching 67 Hours 64 Interlibrary Loans 68 Printing & copying 65 Reference 65 Researves 69 Special Collections 70 Spam 23 Spyware 43 Tips for handling 24 M MySpace 45 MyVCU 25 Copyright 50 D R I Blackboard 14 Content System 15 Learning System 14 Chat rooms 44 Printers & copiers 19, 65 ResNet 7 Help 6 C Portal 25 G B Backups 39 Web Privacy 51 Web Publishing 72 P P2P 46 Passwords 41 Change password 6 Personal Web pages 56 Podcasting 57 Policies 10, 51, 72 Americans with Disabilities Act 73 Blackboard Organizations for Students 73 Computer Use 51, 72 Information Security 51 Intellectual Property 51, 73 Rights of Students under FERPA 73 Student Conduct 72 Student E-mail Policy 72 Student Honor Policy 73 Special computer accounts 62 T Technology assessments 58 Telephone services 30 Training classes 54 Blackboard 55 Business short courses 55 Knowledge Base 55 KnowledgeNet 54 V VCUCard 7 Lost cards 9 Office locations 9 RamBucks 8 Virus Antivirus 38 Avoiding viruses 42 Virus protection 38 W Web Pages Blogs 56 Personal Web pages 56 Student organizations 56 Wireless Network 16, 34 Laptop ports 17, 35 maps provided by PGFX, Inc. For specific locations within building, see the information at www.ts.vcu.edu/faq/connect/wireless/medmap.html d Ry lan Ac ke ll H Pin e Ha rri so n all For specific locations within building, see the information at www.ts.vcu.edu/faq/connect/wireless/mpmap.html maps provided by PGFX, Inc.
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