Trendnet TV-IP602WN ProView Wireless N Pan/Tilt/Zoom Network Camera Quick Installation Guide

Troubleshooting

1. I inserted the Utility CD-ROM into my computer's CD-ROM Drive but the installation menu does not appear automatically. What should I do?

1. For Windows 7, if the installation menu does not appear automatically, click on the

Windows Icon on the bottom left hand corner of the screen,, click the “Search programs and files” box, and type D:\autorun.exe, where “D” in “D:\autorun.exe” is the letter assigned to your CD-ROM Drive, and then press the ENTER key on your keyboard .

2. For Windows Vista, if the installation menu does not appear automatically, click Start, click the Start Search box, and type D:\autorun.exe where "D" in "D:\autorun.exe" is the letter assigned to your CD-ROM Drive, and then press the ENTER key on your keyboard.

3. For Windows XP, if the window does not appear automatically, click Start, click Run and type D:\autorun.exe where “D” in “D:\autorun.exe” is the letter assigned to your

CD-ROM Drive, and then press the ENTER key on your keyboard.

2. Setup Wizard is unable to detect my camera. What should I do?

1. Verify that you have followed all the steps in Section 2: Hardware Installation.

2. Disable any software firewall programs such as ZoneAlarm or Norton Internet Security. If you are using Windows 7, Vista or XP disable the built in firewall.

3. Click on Re-scan in the Setup Wizard.

4. Take a pin or paper clip. Then press on the Reset button on the back on the IP Camera for 10 seconds, then let go.

3. I do not have a DHCP server or DHCP is disabled on my network and I am unable to configure the TV-IP602WN. What should I do?

1. Go to the TCP/IP settings on your computer and assign a static IP address on your computer's network adapter in the subnet of 192.168.10.x. Since the default IP address of the TV-IP602WN is 192.168.10.30, do not assign a static IP address of 192.168.10.30 on your computer's network adapter.

2. Open Internet Explorer and enter http://192.168.10.30

into the address bar.

4. The Image is blurry. How can I adjust the focus on the Internet camera?

You can adjust the Internet Camera's focus by rotating the lens.

5. When I click on Live View the image does not load?

1. Make sure that you are using a browser that supports Active X.

2. Make sure that ActiveX is installed. See steps 25 to 28 in Section 2: Hardware

Installation and Configuration.

6. How do I connect the TV-IP602WN to my wireless router or access point?

Make sure that you configure the camera to have the same SSID, encryption mode and key

(if enabled). Follow the instructions in section 2 to configure the camera with the SSID and encryption key.

7. After I successfully configured the TV-IP602W to match my wireless network settings, I can not connect to the camera.

1. Verify that the wireless settings match your wireless network settings.

2. Verify in the wireless section of the browser configuration that the Enable Wireless option is checked.

3. Make sure to disconnect the Ethernet cable from the camera and verify that the

LINK LED is blinking red.

4. Please refer to the Wireless tips section if you continue to have wireless connectivity problems.

8. I forgot my password. What should I do?

Take a pin or paperclip and press the reset button on the back of the unit for 15 seconds.

This will return settings back to factory defaults. Open up the SetupWizard program to find out the IP address of the camera (see step 11 in Section 2: Hardware Installation and

Configuration. If you do not have a DHCP server on your network, the default IP address is

192.168.10.30. The default administrator ID and password is admin.

If you still encounter problems or have any questions regarding the TV-IP602WN, please contact

TRENDnet's Technical Support Department.

Wireless Tips

The following are some general wireless tips to help minimize the impact of interference within an environment.

Assign your network a unique SSID

Do not use anything that would be identifying like “Smith Family Network”. Choose something that you would easily identify when searching for available wireless networks.

Do not turn off the SSID broadcast

The SSID broadcast is intended to be on and turning it off can cause connectivity issues.

The preferred method of securing a wireless network is to choose a strong form of encryption with a strong and varied encryption key.

Note: after setting up the SSID, encryption type and encryption key/passphrase, please make a note of them for future reference. You will need this information to connect your wireless computers to the wireless router/access point.

Change the channel

Most wireless access points and routers are defaulted to channel 6. If you have a site survey tool that will display the channels you can plan your channel selection around neighboring access points to minimize interference from them. If your site survey tool does not display the channel try using channels 1 or 11.

If using 802.11n you should be securing the network with WPA2 security.

Note: Due to Wi-Fi certification considerations if you choose WEP, WPA or WPA2-TKIP encryption this device may operate in legacy wireless mode (802.11b/g). You may not get

802.11n performance as these forms of encryption are not supported by the 802.11n specification.

Please also make sure that the wireless hardware is not placed in any type of shelving or enclosures.

Avoid stacking hardware on top of each other to prevent overheating issues. Maintain enough free space around the hardware for good ventilation and airflow. There should also be plenty of free space around the antennas to allow the wireless signal to propagate.

There are a number of other environmental factors that can impact the range of wireless devices.

1. Adjust your wireless devices so that the signal is traveling in a straight path, rather than at an angle. The more material the signal has to pass through the more signal you will lose.

2. Keep the number of obstructions to a minimum. Each obstruction can reduce the range of a wireless device. Position the wireless devices in a manner that will minimize the amount of obstructions between them.

3.Building materials can have a large impact on your wireless signal. In an indoor environment, try to position the wireless devices so that the signal passes through less dense material such as dry wall. Dense materials like metal, solid wood, glass or even furniture may block or degrade the signal.

4. Antenna orientation can also have a large impact on your wireless signal. Use the wireless adapter's site survey tool to determine the best antenna orientation for your wireless devices.

5. Interference from devices that produce RF (radio frequency) noise can also impact your signal. Position your wireless devices away from anything that generates RF noise, such as microwaves, HAM radios, Walkie-Talkies and baby monitors.

6. Any device operating on the 2.4GHz frequency will cause interference. Devices such as

2.4GHz cordless phones or other wireless remotes operating on the 2.4GHz frequency can potentially drop the wireless signal. Although the phone may not be in use, the base can still transmit wireless signal. Move the phone's base station as far away as possible from your wireless devices.

If you are still experiencing low or no signal consider repositioning the wireless devices or installing additional access points. The use of higher gain antennas may also provide the necessary coverage depending on the environment.