SV8100 SLT User Guide

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INT-2064 (UNIV)
ISSUE 1.0
Single Line Telephone User Guide
NEC Corporation of America
April, 2010
LIABILITY DISCLAIMER
NEC Corporation of America reserves the right to change the specifications, functions, or features, at any time, without notice.
NEC Corporation of America has prepared this document for use by its
employees and customers. The information contained herein is the property
of NEC Corporation of America and shall not be reproduced without prior
written approval from NEC Corporation of America. All brand names and
product names on this document are trademarks or registered trademarks of
their respective companies.
Copyright 2010
NEC Corporation of America
TABLE OF CONTENTS
1. Quick Reference Guide
General Information ............................................................................................................ 1
Quick Reference Guide ...................................................................................................... 1
Quick Reference Guide Continued
................................................................................... 1
Quick Reference Guide Continued ..................................................................................... 2
2. BASIC OPERATION
Answering Calls .................................................................................................................. 3
Placing Calls ....................................................................................................................... 3
Speed Dial – Storing Numbers ............................................................................................ 3
Speed Dial – System/Group/Station ................................................................................... 4
Holding Calls ....................................................................................................................... 4
Transferring Calls ................................................................................................................ 4
Do Not Disturb ..................................................................................................................... 4
3. BUSINESS FEATURES
Call Forwarding ................................................................................................................... 5
-i-
TABLE OF CONTENTS
Call Forwarding – Immediate .............................................................................................. 5
Call Forwarding – Busy/No Answer .................................................................................... 6
To Set Call Forwarding - Busy/No Answer for any Extension to Destination: ..................... 6
Call Forwarding with Follow Me .......................................................................................... 7
Call Forwarding – VM8000 InMail Park and Page .............................................................. 8
Paging ................................................................................................................................. 8
Meet – Me Answer .............................................................................................................. 9
Call Pickup .......................................................................................................................... 9
Call Pickup – Direct ............................................................................................................. 9
Call Pickup – Group .......................................................................................................... 10
Call Park ............................................................................................................................ 10
Conference ........................................................................................................................ 11
Barge-In ............................................................................................................................ 11
Tone Override ................................................................................................................... 11
To Send Off-Hook Signals when Calling a Busy Telephone: ............................................ 11
Voice Over ........................................................................................................................ 12
- ii -
TABLE OF CONTENTS
Camp-On ........................................................................................................................... 12
Trunk Queuing .................................................................................................................. 12
ACD ................................................................................................................................... 13
Quick Transfer to Voice Mail ............................................................................................. 14
Message Waiting ............................................................................................................... 14
E911 Compatibility ............................................................................................................ 15
- iii -
TABLE OF CONTENTS
This Page Intentionally Left Blank
- iv -
1.
1. Quick Reference Guide
Quick Reference Guide Continued
General Information
The following should be considered when reviewing
this User Guide:
Internal Calling
 Access to many features is based on system
assignments. Some access codes may vary from
those stated in this user guide and not all features
may be available from your telephone.
 The Flash or Tap key located on certain models of
Single Line Telephones can be used in place of
the hookswitch.
Outside Calling
Dial 9  Telephone Number
Last CO/PBX Number
Redial
Dial #5
Station Speed Dialing
Number: #7  0~9
Speed Dial
Tone Override
Reach Busy Station Dial *
Voice Over Originate
Reach Busy Station Dial 6
Quick Transfer to
Voice Mail
Dial Station Number 8
Hold
Hookswitch
Transfer
Hookswitch Dial Station
Number
Quick Transfer to
Voice Mail
Hookswitch Dial Station
Number 8
Conference
Hookswitch  Dial #1 Dial
Party Hookswitch twice
Call Park System
Group Speed Dialing
Number: #4 xxx
Set: Hookswitch  Dial #6
Dial 01~64
Retrieve: Dial *6 Dial 01~64
Receive Voice Over 
System Speed Dialing
Number: #2 000~999
Voice Over Answer
* No Group buffers assigned
at default.
Trunk Queue
Dial Station Number
With a Call in Progress
Quick Reference Guide
Outside Call
Station Call
Receive Trunk Busy
Indication  Dial #
1
Replace handset Lift handset
Converse
1.
Quick Reference Guide Continued
Set:
For Forward All: Dial 741 |
Dial 1 | Dial Destination
From the Intercom
Internal Paging
Dial 701| 0~9 or 01~64| Page
Dial 0 or 00 for All Internal
Paging | Page
External Paging
Dial 703 | 0 or 1~8 | Page Dial
0 for All External Paging |
Page
Call Forward
Cancel:
For Forward All: Dial 741 |
Dial 0
Programming Speed
Dial
In your Pickup Group: Dial
756
Call Pickup
In another Pickup Group
when you do not know the
the group number: Dial 769
In another Pickup Group
when you do know the the
group number: Dial 768 and
the group number (1~9 or
01~64)
In your Pickup Group: Dial
756
Call Pickup Direct
For Busy/No Answer: Dial
744 | Dial 1 | Dial Destination
In another Pickup Group
when you do not know the
the group number: Dial 769
In another Pickup Group
when you do know the the
group number: Dial 768 and
the group number (1~9 or
01~64)
2
Dial 755 | Dial 0~9 | Dial Trunk
Access Code | Dial telephone
number
1.
2. BASIC OPERATION
Answering Calls
4.
RINGING CALLS
LAST CO/PBX NUMBER REDIAL
1.
Lift handset.
1.
Lift handset.
2.
Converse.
2.
Dial Last Number Redial code #5.
3.
Converse.
OFF-HOOK SIGNALING
Converse.
With a call in progress:
Speed Dial – Storing Numbers
1.
Receive Off-Hook Signaling.
1.
Lift the Handset.
2.
Replace handset to disconnect the present call.
2.
Dial 755.
3.
Lift the handset to converse with the second call.
3.
Dial the Station Speed Dial buffer number to be
programmed (0~9).
1 = Station Speed Dial Buffer 1
2 = Station Speed Dial Buffer 2
3 = Station Speed Dial Buffer 3
4 = Station Speed Dial Buffer 4
5 = Station Speed Dial Buffer 5
6 = Station Speed Dial Buffer 6
7 = Station Speed Dial Buffer 7
8 = Station Speed Dial Buffer 8
9 = Station Speed Dial Buffer 9
0 = Station Speed Dial Buffer 10
4.
Dial the telephone number you want to store (up
to 24 digits).
Placing Calls
INTERNAL CALLS
1.
Lift handset.
2.
Dial station number or 0 for the attendant.
Note 1: When calling a multiline telephone, dialing 1 after
the station number will change ringing to voice or
voice to ringing.
Note 2: To directly access a personal voice mailbox, dial 8
after dialing the station number.
OUTSIDE CALLS
1.
Lift handset.
2.
Dial trunk access code, i.e. 9.
3.
Dial telephone number.
3

Valid entries are 0~9, # and .

A Single line set cannot program a pause or
flash in a spd bin.
1.
5.
4.
Hang up.
Replace handset.
Note 1: If the called station is busy, replacing handset will
Speed Dial – System/Group/Station
initiate a camp-on. An unanswered camp-on or
ring transferred call will recall to your telephone
after a preprogrammed time interval.
1.
Lift handset.
2.
Dial Speed Dial code:
Station Speed Dial = #7
Group Speed Dial = #4
System Speed Dial = #2
Note 2: To return to the original party, press Hookswitch.
Dial Speed Dial Memory location:
Station Speed Dial = 0~9
Group Speed Dial = xxx (none at default)
System Speed Dial = 000~999
Do Not Disturb
Converse.
1.
Dial 747.
2.
Dial the DND option code:
0 = Cancel DND
1 = Incoming Trunk Calls Blocked
2 = Paging, Incoming Intercom, Call Forwarding
and Transferred trunk calls blocked.
3 = All Calls Blocked
4 = Call Forwards Blocked
3.
4.
Note 3: To transfer a call directly to a personal voice
mailbox, dial 8 after dialing the station number.
Do Not Disturb blocks incoming calls and Paging
announcements.
Holding Calls
EXCLUSIVE HOLD
With a call in progress:
Press Hookswitch or Flash Key.
Note 1: Replacing the handset when a call is on hold will
cause the held call to immediately ring your
station.
Note 2: Once a call is placed on hold, the telephone can be
used to place another internal or outside call or
access a feature (i.e, Call Pickup). Replace
handset to return to the original party.
Transferring Calls
With a call in progress:
1.
Press Hookswitch or Flash Key.
2.
Dial station number.
3.
Announce call (optional).
4
1.
3. BUSINESS FEATURES
Call Forwarding
To set Call Forward - Immediate for any Extension
to Destination:
Call Forwarding permits an extension user to redirect
their calls to another extension, or an off-premise
number.
1.
Lift the handset.
2.
Dial the Call Forwarding - Immediate for any
Extension to Destination Service Code (default:
790).
3.
Dial 1 (Set).
4.
Dial the extension number to be forwarded and
then the destination number.
5.
Go on hook.
Call Forwarding – Immediate
All calls forward immediately to the destination, and
only the destination rings.
To set Call Forwarding - Immediate:
1.
Lift the handset.
2.
Dial the Call Forwarding - Immediate Service
Code (default: 741).
3.
Dial 1 (Set).
4.
Dial the destination extension or off-premise
number.
5.
Go on hook.
To cancel Call Forward - Immediate for any
Extension to Destination:
To cancel Call Forwarding - Immediate:
1.
Lift the handset.
2.
Dial the Call Forwarding - Immediate Service
Code (default: 741).
3.
Dial 0 (Cancel).
4.
Go on hook.
5
1.
Lift the handset.
2.
Dial the Call Forwarding - Immediate for any
Extension to Destination Service Code (default:
790).
3.
Dial 0 (Cancel).
4.
Go on hook.
1.
Call Forwarding – Busy/No Answer
To Set Call Forwarding - Busy/No Answer for any
Calls to the extension forward when busy or
unanswered.
Extension to Destination:
1.
Lift the handset.
To set Call Forwarding - Busy/No Answer:
2.
Dial the Call Forwarding - Busy/No Answer for
any Extension to Destination Service Code
(default: 793).
3.
Dial 1 (Set).
4.
Dial the extension number to be forwarded and
then the destination number.
5.
Go on hook.
1.
Lift the handset.
2.
Dial the Call Forwarding - Busy/No Answer
Service Code (default: 744).
3.
Dial 1 (Set).
4.
Dial the destination extension or off-premise
number.
5.
Go on hook.
To cancel Call Forwarding - Busy/No Answer for
any Extension to Destination:
To cancel Call Forwarding - Busy/No Answer:
1.
Lift the handset.
2.
Dial the Call Forwarding - Busy/No Answer for
any Extension to Destination Service Code
(default: 793).
Dial 0 (Cancel).
3.
Dial 0 (Cancel).
Go on hook.
4.
Go on hook.
1.
Lift the handset.
2.
Dial the Call Forwarding - Busy/No Answer
Service Code (default: 744).
3.
4.
6
1.
Call Forwarding with Follow Me
Call Forwarding with Both Ringing
While at a co-worker’s desk, a user can have Call
Forwarding with Follow Me redirect their calls to the
co-worker’s extension.
All calls forward immediately to the destination, and
both the destination and the forwarded extension ring.
To set Call Forward – Both Ring at a forwarding
station:
To set Call Forward – Follow Me from the
destination station:
1.
Lift the handset.
1.
Lift the handset.
2.
2.
Dial the Call Forward – Follow Me Service Code
(default: 746).
Dial the Call Forward – Both Ring Service Code
(default: 745).
3.
Dial 1 (Set).
3.
Dial 1 (Set).
4.
Dial the destination extension number.
4.
Dial the extension number to be forwarded and
then the destination number.
5.
Go on hook.
5.
Go on hook.
To cancel Call Forward – Both Ring at a forwarding
station:
To cancel Call Forward – Follow Me from the
destination station:
1.
Lift the handset.
2.
Dial the Call Forward – Follow Me Service Code
(default: 746).
3.
Dial 0 (Cancel).
4.
Dial the station number, which is forwarded, or 0
to cancel all extensions.
5.
Go on hook.
7
1.
Lift the handset.
2.
Dial the Call Forward – Both Ring Service Code
(default: 745).
3.
Dial 0 (Cancel).
4.
Go on hook.
1.
Call Forwarding – VM8000 InMail Park and
Page
Paging
When an extension user is away from their phone, Park
and Page can let them know when they have a call
waiting to be answered.
1.
Lift the handset.
2.
Dial 701 and the Paging Zone number (0~9 or
00~64). Dialing 0 or 00 calls All Call Internal
Paging.
To Make an Internal Page Announcement:
To set Call Forward Park and Page when you have
a call:
-OR-
1.
Lift the handset.
2.
Dial the Call Forward – Park and Page when
you have a call Service Code (default: 713).
3.
Dial #7 (Set).
4.
When you hear, “Please start recording”. Record
your page and dial number when the
announcement is complete.
3.
Make the announcement.
5.
Dial the Page Zone that should broadcast your
announcement
4.
Go on hook.
To Page an External Zone:
6.
Dial the Park and Page Type:
2 = All Calls
3 = Outside Calls Only
7.
Dial *1 and the Combined Paging Group code
1~8 or 0 (for Internal/External All Call).
Note: If the Internal Page Zone is busy or if there is no
extensions in a page group, the page will be
announced as an External Page only.
1.
Lift the handset.
2.
Dial 703 and the External Paging Zone code (1~8
or 0 for All Call).
Go on hook.
-OR-
To cancel Call Forward Park and Page when you
have a call:
Dial *1 and the Combined Paging Group code
1~8 or 0 (for Internal/External All Call).
1.
Lift the handset.
3.
Make the announcement.
2.
Dial 713 + 3.
4.
Go on hook.
3.
Go on hook.
8
1.
Meet – Me Answer
Call Pickup
To join a Meet Me Internal Page:
-OR-
This feature enables a station user to answer any call
directed to another station, to a station within their own
Call Pickup Group, or to a station within a different Call
Pickup Group. Three Call Pickup methods are
available: Call Pickup – Direct, Call Pickup – Group,
and Call Pickup – Designated Group.
Dial 764 and the zone number (if your extension is
not in the zone called).
Call Pickup – Direct
1.
Lift the handset.
2.
Dial 763 (if your extension is in the zone 0~8
called).
This method permits a station user to pickup a call to
any other station in the system by dialing a specific Call
Pickup feature access code and the number of the
called extension.
To join a Meet Me External Page:
1.
Lift the handset.
2.
Dial 765.
3.
Dial the announced External Paging Zone (0~8).
To use Directed Call Pickup to intercept a call to a
co-worker’s extension:
1.
Lift the handset.
2.
Dial **.
3.
Dial the number of the extension whose call you
want to intercept.
Note: If more than one call is coming in, the system
sets the priority for which call it answers first.
9
1.
Call Pickup – Group
Call Park
This method permits a station user to answer any calls
directed to other extensions in their preset pickup group
by dialing a Call Pickup – Group feature access code.
To Park a Call in a System Orbit:
Note: You can park Intercom or trunk calls.
Ringing telephone in your Call Pickup Group:
1.
Lift the handset.
2.
Dial 756 or *#.
1.
Press Hookswitch or Flash Key.
2.
Dial #6 and the Park orbit (01~64).
Note: If you hear busy tone, the orbit is busy. To try
another orbit, press the hookswitch twice and
repeat the second step.
Note: Service Code *# can pick up any call in the
group, plus any Ring Group calls. Service Code
756 cannot pick up Ring Group calls.
Ringing telephone in another Pickup Group when
you do not know the group number:
3.
Use Paging to announce the call.
4.
Replace the handset.
Note: If not picked up, the call will recall to you.
1.
Lift the handset.
To Pickup a Park Call:
2.
Dial 769.
1.
Lift handset.
2.
Dial *6 and the Park orbit (01~64).
To answer a call ringing a telephone in another
Pickup Group when you know the group number:
1.
Lift the handset.
2.
Dial 768 and the group number (1~9 or 01~64).
10
1.
Conference
To Barge-In to a Conference Call:
With a call in progress:
1.
Lift the handset and dial the service code (default
= 710).
2.
Dial the extension number.
1.
Press the Hookswitch or Flash Key and dial #1.
2.
Dial the party you want to add and wait until they
answer.
3.
Press the Hookswitch or Flash Key and repeat
the second step to add more parties.
Note: When a new call is added to the conference, an
intrusion tone is heard by all parties in the
Conference, depending on system
programming, and all display multiline
terminals show the joined party
-ORPress the Hookswitch or Flash Key twice to set
up the Conference.
3.
-OR-
Barge-In
Dial the single-digit service code or the service
code 710.
Barge-In permits an extension user to break into
another extension user’s established call, including
Conference calls.
Tone Override
To Barge-In without first calling the busy
extension:
1.
Lift the handset.
2.
Dial 710.
3.
Dial the busy extension.
Dial the extension number of the internal party.
To Send Off-Hook Signals when Calling a Busy
Telephone:
1.
Dial *.
-ORDial 709. You hear Ring Busy Tone. The called
extension hears Call Alert Notification.
Note: By default, your extension will send off-hook
signals automatically.
To To Answer Tone Override:
11
1.
Receive Tone Override.
2.
Hang up the handset.
3.
Answer the incoming call and talk with the party.
1.
Voice Over
To cancel a Camp-On request:
ORIGINATE/ANSWER
Originate
1.
Hang up.
2.
Lift the handset and dial 770.
When calling a busy telephone:
Trunk Queuing
1.
Trunk Queuing permits an extension user to queue
(wait in line) on-hook for a busy trunk or trunk group to
become free.
Dial 6.
-ORDial 690 (if the single digit access code has been
changed).
To queue for a busy trunk:
Note: You can hear an alert tone. You can talk to the
called party after the alert tone ends.
Answer
1.
Try to access the busy trunk.
2.
Dial #.
3.
Hang up to leave a Trunk Queue request.
-OR-
With a call in progress:
1.
Receive Voice Over announcement.
2.
Replace handset; first call is terminated.
3.
Lift handset when phone rings.
Wait Off-Hook to Camp-On to the trunk.
To answer when Trunk Queuing calls you back:
1.
To cancel a Trunk Queuing/Camp-On request:
Converse with Voice Over originator.
Camp-On
With Call Waiting, an extension user may call a busy
extension and wait in line (Camp-On) without hanging
up.
To Camp-On a busy extension:
1.
Call the busy extension.
2.
Dial #.
3.
Do not hang up.
Lift the handset.
12
1.
Lift the handset.
2.
Dial 770.
3.
Go on hook.
1.
ACD
REST MODE
MULTIPLE AGENT LOG IN
To set the manual Rest Mode:
To Log In:
1.
Lift the handset and dial 658.
A fast busy is heard.
To set Pre-Rest Mode (while on a call), press the
hookflash and then dial 658. Press the hookflash
again to return to the outside party.
Rest Mode will begin once the call is completed.
2.
Go on hook.
Note: Follow steps 1~3 to log in with additional AICs (up
to three) at any time.
1.
Lift the handset and dial the AIC Log In service
code (not assigned at default).
2.
Dial the log in code (up to 20 digits).
To cancel the manual Rest Mode:
Note: This step is not required if the ID code is
disabled in system programming.
3.
Dial the first Agent Identity Code (AIC) (up to four
digits).
Note: You will hear a confirmation tone when
2.
Dial 659.
3.
Go on hook.
Note: All AIC are logged out.
For second agent log: Dial the second Agent
Identity Code (AIC) (up to four digits).
Note: You will hear a confirmation tone.
5.
Lift the handset.
To Log Out (for single or multiple agent log ins):
immediately logging in with additional AICs.
4.
1.
For third agent log: Dial the third Agent Identity
Code (AIC) (up to four digits).
1.
Lift the handset.
2.
Dial the AIC Log Out service code (not assigned
at default).
-ORTo log out of an ACD group without using AIC: Lift
the handset.
Note: You will hear a confirmation tone.
13
1.
Quick Transfer to Voice Mail
Message Waiting
To Quick Transfer a call while talking with an
outside or internal party:
An extension user can leave a Message Waiting
indication at a busy or unanswered extension
requesting a return call.
1.
Press the Transfer key, and wait for an internal
dial tone.
To leave a Message Waiting:
2.
Enter a station, and wait for a ringback tone.
1.
Call a busy or unanswered extension.
3.
Dial the Quick Transfer Access Code
(default:8).
2.
Dial 0.
4.
Go on hook.
3.
Go on hook.
To answer a Message Waiting:
Note: The Voice Mail answers and the outside party is
1.
transferred to the station user’s Voice Mail box.
Note: If the called extension does not answer Dial 0 to
To leave a message using Quick Transfer to voice
mail during an intercom call:
1.
Make the intercom call.
2.
Dial the Quick Transfer Access Code (default:
8)
3.
Leave a voice mail message.
4.
Go on hook.
Dial *0.
automatically leave them a message.
To cancel all your Messages Waiting:
Note: This includes messages you have left for other
extensions and messages other extensions have
left for you.
14
1.
Lift the handset.
2.
Dial 773.
3.
Go on hook.
1.
E911 Compatibility
To cancel the Messages Waiting you have left at a
specific extension:
1.
Lift the handset.
2.
Dial 771.
3.
Dial the number of the extension you do not want
to have your messages.
4.
Go on hook.
E911 Compatibility ensures that emergency calls
always get through. If an emergency occurs, a user
simply goes to any telephone, lifts the handset and
dials 911. The system’s built-in E911 compatibility
places the emergency call, even if the user forgets to
dial an access code or press a line key.
TO PLACE AN EMERGENCY 911 CALL:
When Dial 911 Routing Without Trunk Access is
enabled:
1.
Go to any telephone.
2.
Lift the handset.
3.
Dial 911.
When Dial 911 Routing Without Trunk Access is
disabled:
1.
Go to any telephone.
2.
Lift the handset.
3.
Dial a trunk access code (e.g., 9).
4.
Dial 911.
To turn off the E911 Alarm at your telephone:
15
1.
Lift the handset.
2.
Dial 786.
1.
--- NOTES ---
16
NEC Corporation of America
NEC Corporation of America
6535 N. State Highway 161
Irving, TX 75039-2402