Sonos BOOST ® Product Guide
®
Sonos BOOST
Product Guide
THIS DOCUMENT CONTAINS INFORMATION THAT IS SUBJECT TO CHANGE WITHOUT NOTICE.
No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including but not limited to
photocopying, recording, information retrieval systems, or computer network without the written permission of Sonos, Inc.
Sonos and all other Sonos product names and slogans are trademarks or registered trademarks of Sonos, Inc. Sonos Reg. U.S. Pat. & Tm. Off.
Sonos products may be protected by one or more patents. Our patent-to-product information can be found here:
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iPhone®, iPod®, iPad® and iTunes® are trademarks of Apple Inc., registered in the U.S. and other countries.
Windows® is a registered trademark of Microsoft Corporation in the United States and other countries.
Android™ is a trademark of Google, Inc.
Sonos uses MSNTP software, which was developed by N.M. Maclaren at the University of Cambridge.
© Copyright, N.M. Maclaren, 1996, 1997, 2000; © Copyright, University of Cambridge, 1996, 1997, 2000.
All other products and services mentioned may be trademarks or service marks of their respective owners.
June 2015
©2004-2015 by Sonos, Inc. All rights reserved.
Sonos BOOST™
The Sonos BOOST is an optional accessory you can purchase to unleash the full power of Sonos.
When Should I Use a BOOST?
• To boost wireless performance. If your WiFi network is already in high demand with streaming video, gaming, and
web surfing, connect a BOOST to your router to establish a separate wireless network exclusively for your Sonos
speakers.
• To achieve rock solid coverage. If you want to strengthen the wireless performance of your Sonos system, a BOOST
provides three wireless antennae broadcasting 360-degree signals through walls and ceilings for flawless coverage
even to the most remote room in your home.
New to Sonos?
It takes just a few steps to get your Sonos system up and running (the steps below are fully explained in the QuickStart Guide
packaged with your BOOST)—
• Connect a Sonos BOOST to your router using an Ethernet cable (supplied).
• Place other Sonos products in the rooms of your choice.
• Download a Sonos Controller App and then follow the on-screen prompts to set up Sonos.
Once you’ve set up your music system, you can add more Sonos products any time.
Adding to an existing Sonos system?
Sonos can be easily expanded room by room. If you are adding this BOOST to an existing Sonos music system, you can turn
directly to "Adding to an Existing Sonos System" on page 3.
2
Product Guide
Your Home Network
To access Internet music services, Internet radio, and any digital music stored on your computer or Network-Attached
Storage (NAS) device, your home network must meet the following requirements:
Network requirements
Note: Your network must have a high-speed Internet connection, as the Sonos system is
designed to provide you with online software updates. Your Sonos system must be registered
to receive these updates, so be sure to register during the setup process. We do not share
your e-mail address with other companies.
• High-speed DSL/Cable modem, or fiber-to-the-home broadband connection for proper playback of Internet-based
music services. (If your Internet service provider only offers Satellite Internet access, you may experience playback
issues due to fluctuating download rates.)
• If your modem is not a modem/router combination and you want to take advantage of Sonos' automatic online
updates, or stream music from an Internet-based music service, you must install a router in your home network. If
you do not have a router, purchase and install one before proceeding. If you are going to use the Sonos Controller App
on an Android™ smartphone, iPhone®, iPod Touch®, iPad® or other tablet, you will need a wireless router. Please visit our
website at http://faq.sonos.com/apps for more information.
• Connect a Sonos BOOST to your router if:
• You have a larger home where the WiFi performance isn’t robust and you want to strengthen the wireless
performance of your Sonos system.
• Your WiFi network is already in high demand with streaming video and web surfing and you want to create a
separate wireless network just for your Sonos speakers.
• For best results, you should connect the computer or NAS drive that contains your personal music library collection to
your home network router using an Ethernet cable.
System requirements
• Windows® XP SP3 and higher
• Macintosh® OS X 10.7 and higher
• Compatible with iPhone®, iPod touch®, and iPad® devices running iOS 6.0 or later, certain features require higher
versions of iOS
• Android 2.2 and higher, certain features require higher versions of Android)
Note: For the latest system requirements, including supported operating system versions,
please visit our website at http://faq.sonos.com/specs.
Sonos BOOST
3
Adding to an Existing Sonos System
Once you’ve got a Sonos system set up, you can easily add more Sonos speakers any time (up to 32 rooms).
Note: If you purchased a Sonos BOOST to replace a Sonos product that is currently attached
to your router, be sure to add the BOOST to your Sonos system (see steps below) before
unplugging and moving the originally wired Sonos speaker.
1. Attach the power adapter and plug in the Sonos BOOST.
2. Choose one of the following options:
• Select Add a BRIDGE or BOOST from the Manage menu on a Mac or PC.
• Select Add a BRIDGE or BOOST from the Settings menu on a handheld controller.
During the setup process, you will be prompted to press and release the Join button on the side of the Sonos BOOST. The
indicator lights flash orange and white while the BOOST is connecting.
You may be prompted to update the rest of your Sonos system during this process.
A BOOST will not display on your ROOMS pane after it is set up. If you wish to change the settings for this product, choose one
of the following:
• Using the Sonos Controller for PC: Select Manage -> Settings -> BOOST Settings.
• Using the Sonos Controller for Mac: Select Sonos -> Preferences -> BOOST Settings.
• Using a handheld Sonos controller: Select Settings -> BOOST Settings.
4
Product Guide
Sonos BOOST Front
Join button
Press the round Join button on the side of the unit to connect the BOOST to your Sonos
system.
BOOST status indicator
• LED Flashes white when powering up; flashes orange and white when connecting to
your Sonos system.
• LED Solid white when powered up and connected to your Sonos system (normal
operation).
• LED Flashes orange when a fault condition is detected.
5
Sonos BOOST
Sonos BOOST Back
Ethernet switch connectors (2)
Use an Ethernet cable to connect to a router, computer, or other network device.
AC power (mains) input
Use the supplied power adapter to connect to power outlet (using a third-party power
cord will void your warranty). Be sure to use the proper power adapter for your country.
Wall Mounting
If desired, you can easily wall mount the Sonos BOOST.
1. Choose a location that’s close to an electrical outlet (power cord length is 6 ft. / 1.8m), away from heat sources, hidden
wiring, gas lines, etc.
2. Drive an American standard #6 round head screw (metric, M3.5 round head screw) into the wall, leaving a gap between
the wall and the screw head (approximately 0.13 in / 3.3mm).
Note: Pan head screws will also work.
3. Place the BOOST on the wall and slide straight down, allowing the screw head to slip behind the smaller end of the
keyhole slot on the back of the BOOST.
6
Product Guide
Basic Troubleshooting
Warning: Under no circumstances should the product be repaired by anyone other than an
authorized Sonos repair center, as this will invalidate the warranty. Please contact Sonos
Customer Support for more information. Do not open the system as there is a risk of electric
shock.
BOOST not detected during setup
• Did you allow Sonos to check for updates? The Sonos BOOST requires software version 5.1 or later.
• If your software version is current, a network or a firewall issue may be preventing the BOOST from connecting to your
Sonos system. If the BOOST is connected to your router, you can try the steps below to resolve this issue. If you are
still experiencing problems, please contact the Sonos Customer Care team and we’ll be happy to help.
• Check the firewall
If you are setting up your Sonos system using a Mac or PC, firewall software installed on the computer may be
blocking the ports that Sonos uses to operate. First, disable all your firewalls and try to connect again. If this resolves
the problem, you should configure your firewall to work with the Sonos Controller app. Please go to our website at
http://faq.sonos.com/firewall for additional information. If this does not resolve the problem, you can try the step
below.
• Check the router
You can bypass your router’s switch to determine whether there are any router configuration issues by connecting
Sonos as depicted in the following illustration (note that the BOOST and the computer still have Internet access in this
configuration):
• Be sure that your cable/DSL modem is connected to the router’s WAN (Internet) port.
• Temporarily remove any other components that are wired to your network.
• Connect an Ethernet cable from the computer directly to the back of the BOOST, and then connect another Ethernet
cable from the BOOST directly to one of the LAN ports on your router.
Sonos BOOST
7
• When you make a change to your network configuration, you may need to power cycle the BOOST by unplugging
the power cord, and then plugging it back in.
Not all rooms are visible
You are probably experiencing wireless interference. Change the wireless channel your Sonos system is operating on by
following the steps below.
• Using a handheld Sonos controller: From the Settings menu, touch Advanced Settings -> SonosNet Channel. Choose
another SonosNet (wireless) channel from the list.
• Using the Sonos Controller App for PC: Select Settings -> Advanced from the Manage menu. On the General tab, select
another wireless channel from the list.
• Using the Sonos Controller App for Mac: Select Preferences -> Advanced from the Sonos menu. On the General tab,
choose another SonosNet (wireless) channel from the list.
It may take several seconds for the switch to take effect. If you have music playing, a short music dropout may occur during
the wireless channel change.
I have a new router
If you purchase a new router or change your ISP (Internet service provider), you will need to restart all your Sonos products
after the router is installed.
Note: If the ISP technician connects a Sonos product to the new router, you only need to
restart your wireless Sonos products.
1. Disconnect the power cord from all of your Sonos products for at least 5 seconds.
2. Reconnect them one at a time, starting with the Sonos product that is connected to your router.
Wait for your Sonos products to restart. The status indicator light will change to solid white on each product when the
restart is complete.
8
Product Guide
Player Status Indicators
Important Note: Do not place any items on top of your Sonos player. This may impede the
air flow and cause it to overheat.
Indicator Lights
Player State
Sonos Product
Additional Information
Solid white
Powered up and associated with a
Sonos system
BRIDGE, BOOST,
CONNECT, SUB,
CONNECT:AMP, DOCK,
PLAY:1, PLAY:3, PLAY:5,
PLAYBAR
If desired, when the product is in normal operation,
you can turn the white status indicator light on or off
by selecting White Status Light from the Room
Settings menu.
(The SUB indicator will reflect the same setting as
the player it is paired with.)
Flashing white
Powering up
BRIDGE, BOOST,
CONNECT, SUB,
CONNECT:AMP, DOCK,
PLAY:1, PLAY:3, PLAY:5,
PLAYBAR
Flashing green
Powered up, not yet associated with
a Sonos system
BRIDGE, BOOST,
CONNECT, SUB,
CONNECT:AMP, DOCK,
PLAY:1, PLAY:3, PLAY:5,
PLAYBAR
Solid green
Volume set to zero or muted
CONNECT,
CONNECT:AMP, PLAY:1,
PLAY:3, PLAY:5,
PLAYBAR
Slowly flashing green
Surround audio is off or
SUB audio is off
PLAY:1, PLAY:3, SUB
Applicable for player configured as a PLAYBAR
surround speaker, or for a SUB paired with a PLAYBAR
Solid orange
During wireless setup, this occurs
while the Sonos open access point is
temporarily active.
If you are not setting up your Sonos
system, this may indicate warning
mode.
CONNECT, SUB,
CONNECT:AMP, PLAY:1,
PLAY:3, PLAY:5,
PLAYBAR
If the orange light is on AND the player’s volume
level automatically reduces, this indicates the player
is in warning mode.
• Press the Pause button to stop the audio
• Check the vent slot for adequate cooling
• Check the room temperature to make sure it’s
less than 104°F/ 40° C
• If the player is in direct sunlight, provide
shade
• Allow the player to cool for several minutes
and then press Play to restart the audio
• If the problem does not resolve, please
contact Customer Support
For a SUB, this may indicate the SUB is not yet paired
with a player.
9
Sonos BOOST
Indicator Lights
Player State
Sonos Product
Rapidly flashing
orange
Playback / Next Track failed
CONNECT,
CONNECT:AMP, PLAY:1,
PLAY:3, PLAY:5,
PLAYBAR
Flashing orange
During SonosNet setup, this occurs
after a button press while the
product is searching for a household
to join.
BRIDGE, BOOST,
CONNECT, SUB,
CONNECT:AMP, DOCK,
PLAY:1, PLAY:3, PLAY:5,
PLAYBAR
Slowly flashing orange
and white
Fault mode
CONNECT,
CONNECT:AMP, PLAY:1,
PLAY:3, PLAY:5,
PLAYBAR, SUB
Additional Information
Indicates either playback or next track was not
possible
If the lights are flashing orange and white AND the
volume automatically mutes, this indicates the
player is experiencing a fault condition.
• Press the Pause button to stop the audio
• Check the room temperature to make sure it’s
less than 104°F/40° C
• If the player is in direct sunlight, provide
shade
• Allow the product to cool for several minutes
and then press Play to restart the audio
• If the problem does not resolve, please
contact Customer Support
10
Product Guide
Important Safety Information
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry soft cloth. Household cleaners or solvents can damage the finish on your Sonos components.
7. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus that produce heat.
8. Protect the power cable from being walked on or pinched, particularly at plugs, convenience receptacles, and the point
where they exit from the apparatus.
9. Only use attachments/accessories specified by the manufacturer.
10. Unplug this apparatus during lightning storms or when unused for long periods of time.
11. Refer all servicing to Sonos qualified service personnel. Servicing is required when the apparatus has been damaged in
any way, such as power-supply cable or plug is damaged, liquid has been spilled or objects have fallen into the
apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
12. The Mains plug should be readily available to disconnect the equipment.
13. Warning: To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.
14. Do not expose apparatus to dripping or splashing and do not place objects filled with liquids, such as vases, on the
apparatus.
11
Sonos BOOST
Specifications
Feature
Description
Ethernet Connection
2-port switch, 10/100 Mbps, auto MDI/MDIX
Network Bridging
2-port switch allows Ethernet devices to connect through SonosNet™
• Easy Internet connectivity for other products in the house - SonosNet can stream any data
in between its nodes. A BOOST has two Ethernet jacks on the back to bring standard
Internet connectivity to your set-top box, PVR, PC, Game Console or NAS drive.
• Extend the range of the Sonos system - stream music wirelessly to a remote location by
placing a BOOST in between a Sonos component and the rest of the Sonos system.
• Expand the wireless reach of the controller- improve Sonos controller access to SonosNet
by placing a BOOST in areas where your wireless coverage doesn’t reach. Ideal for retrofits,
where all Sonos products might be in one location instead of being placed throughout the
home.
Wireless Connectivity
Works on SonosNet™, a secure AES encrypted, peer-to-peer wireless mesh network dedicated
exclusively for your Sonos system to reduce WiFi interference
Internet Connectivity
Internet connection required for system-wide access to Internet radio stations, online music
services and software updates. (DSL, cable modem or LAN-based high-speed Internet
connection required.) Internet functionality may require payment of separate fee to a service
provider; local and/or long distance telephone charges may apply.
Join Button
Automatic wired or wireless setup of Sonos system
Front Panel Lights
BOOST status
Power Supply
Slim external power adapter, Output: DC 5V, 2A
Dimensions (H x W x D)
1.3” x 4.5” x 4.5”; (33 x 115 x 115 mm)
Weight
0.42 lbs (.191kg)
Recommended Mounting Screw
American standard #6 round head screw; Metric M3.5 round head screw
Operating Temperature
32°F to 104°F (0°C to 40°C)
Finish
White/high quality polycarbonate material
* Specifications subject to change without notice.
12
Product Guide
Regulation Information
USA
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• All Sonos devices have in-products antennas. Users cannot reorient or relocate the receiving antenna without
modifying the product
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Caution: Modifications not expressly approved by the manufacturer may void the user's authority to operate the equipment
under FCC rules.
The device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to
co-channel mobile satellite systems.
Canada
This Class B digital apparatus complies with Canadian ICES-003 and RSS-210. Operation is subject to the following two
conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
The installer of this radio equipment must ensure that the product is located such that it does not emit RF field in excess of
Health Canada limits for the general population; consult Safety Code 6, obtainable from Health Canada’s website
www.hc-sc.gc.ca/rpb. As mentioned before, the installer cannot control the antenna orientation. However, they could place
the complete product in a way that causes the problem mentioned above.
The device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to
co-channel mobile satellite systems.
Be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5250-5350 MHz and 56505850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.
Canada
Cet appareil numérique de classe B est conforme aux normes NMB-003 et CNR-210 en vigueur au Canada. Son
fonctionnement est soumis aux deux conditions suivantes : (1) Cet appareil ne doit pas créer d'interférences nuisibles. (2)
Cet appareil doit tolérer toutes les interférences reçues, y compris les interférences pouvant entraîner un fonctionnement
indésirable.
L'installateur du présent matériel radio doit veiller à ce que le produit soit placé ou orienté de manière à n'émettre aucun
champ radioélectrique supérieur aux limites fixées pour le grand public par le ministère fédéral Santé Canada ; consultez le
Code de sécurité 6 sur le site Web de Santé Canada à l'adresse : www.hc-sc.gc.ca/rpb. Comme indiqué auparavant,
l'installateur ne peut pas contrôler l'orientation de l'antenne. Il peut néanmoins placer le produit tout entier de manière à
provoquer le problème décrit ci-dessus.
Sonos BOOST
13
Les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l'intérieur afin de
réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux.
Les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu'ils ont la priorité) pour les
bandes 5250-5350 MHz et 5650-5850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux
dispositifs LAN-EL.
Europe
Sonos declares that this product herewith complies with the requirements of the EMC Directive 2004/108/EC, Low Voltage
Directive 2006/95/EC, Eco-Design Directive 2005/32/EC, RoHS Directive 2011/65/EU and the R&TTE Directive 1999/5/EC
when installed and used in accordance with the manufacturer's instructions. A copy of the full Declaration of Conformance
may be obtained at www.sonos.com/support/policies.
Attention In France, operation is limited to indoor use within the band 5150-5350 MHz.
SonosNet is the propriety wireless mesh network architecture designed to provide robust transmission of high fidelity
streaming digital music. All Sonos players within the SonosNet mesh network act as both a client and access point
simultaneously. Each Sonos player expands the range of SonosNet mesh network because while each device must be within
range of at least one other Sonos player, they do not need to be within range of a central access point. In addition to
extending the range between Sonos products, SonosNet can extend the range of other data networking devices within the
home, such as Android devices directly connected to SonosNet. Due to the high network availability requirements of the
SonosNet mesh network, Sonos players do not have a standby or off mode other than removing the power cord from the AC
mains.
RF Exposure Requirements
To comply with FCC and Industry Canada exposure essential requirements, a minimum separation distance of 20cm (8
inches) is required between the equipment and the body of the user or nearby persons.
Recycling Information
This symbol on the product or on its packaging indicates that this product shall not be treated as household waste.
Instead please deliver it to the applicable collection point for the recycling of electrical and electronic equipment. By
recycling this product correctly, you will help conserve natural resources and prevent potential negative environmental
consequences. For more detailed information about recycling of this product, please contact your local city office, your
household waste disposal service or the shop where you purchased the product.
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