VTech | CareLine SN6196 | User`s manual | VTech CareLine SN6196 User`s manual

User’s manual
DECT 6.0 accessory pendant
for use with VTech models
on purchasing your new VTech product. Before using this
pendant, please read Important safety instructions on
pages 7 and 8 of this manual.
This manual has instructions on how to set up and register
your new pendant. For complete instructions on using the
pendant, see the Abridged user’s manual that came with
your telephone base.
You may also view or download the online
Complete user’s manual for a full set of installation
and operation instructions at www.vtechphones.com.
In Canada, visit www.vtechcanada.com.
Compatible with
Hearing Aid T-Coil
Telephones identified with this logo have reduced
noise and interference when used with most T-coil
equipped hearing aids and cochlear implants.
The TIA-1083 Compliant Logo is a trademark of
the Telecommunications Industry Association.
Used under license.
Register online to get an additional 3-month warranty!
Visit www.vtechphones.com.
Register your product online for enhanced warranty
Product news
Learn about the latest VTech products.
Parts checklist
Your telephone package contains the following items.
Save your sales receipt and original packaging in the event
warranty service is necessary.
Pendant with lanyard
Pendant charger with
charger adapter
Pendant belt clip
User’s manual
User’s manual
Pendant charger installation
. Install the pendant charger
as shown below.
. Switch on the pendant.
Electrical outlet not
controlled by a wall
Pendant charger
power adapter
3. Place the pendant in the pendant charger to charge.
Pendant battery charging
The pendant light indicates the battery status. If necessary,
place the pendant in the pendant charger to charge. The
battery is fully charged after three hours of continuous
Battery indicators
The pendant light
flashes red. You hear
“Low battery” when
there is only 30 minutes
talk time left. You hear
an alert tone every
Battery status
The battery has
very little charge.
Charge without
The pendant light is
solid red.
The battery has
enough charge
to be used for a
short time.
Charge without
Pendant attachment
Pendant lanyard:
The pendant lanyard is already attached to the pendant.
You can adjust the length of the lanyard for comfortable
wearing, or remove the necklace when necessary.
Press down on the
push button slider
to adjust the length
of the lanyard for
comfortable wearing.
Press down the tabs
on both sides of
the lanyard clip to
remove the necklace
of the lanyard.
Pendant belt clip:
Remove the necklace of the pendant lanyard or the whole
pendant lanyard before you use the pendant belt clip.
Push the pendant into the belt clip until it clicks in place.
Add and register a pendant
When first purchased, charge the pendant in the pendant
charger. You hear three beeps every 10 seconds when
the pendant is not registered. The new pendant should be
charged without interruption for at least 30 minutes before
registering it to the telephone base.
Make sure the pendant is out of the pendant charger and
turned on.
To register a pendant to your SN1157/SN1197/
SN6147/SN6197 telephone base:
. Press MENU on the telephone base
when idle.
. Scroll to Settings, then press SELECT.
3. Scroll to Registration, then
press SELECT. The telephone base
shows Registering... Please wait.
. Put the pendant in the pendant
charger. The pendant status light
flashes red and green to indicate
the registration is in progress. Then
PENDANT Registered appears
on the telephone base, and both devices beep. The
pendant is now registered with the telephone base. It
takes up to 60 seconds to complete registration.
. If you have already set the photo speed dial keys 1 and
2, the telephone base displays Copied Photo Speed
Dial 1 to Pendant memory 1. Press NEXT, then the
telephone base displays Copied Photo Speed Dial 2 to
Pendant memory 2. Then press OK.
-ORIf you have not set the photo speed dial keys 1 and 2,
see To set photo speed dial in the Abridged user’s
manual to set them.
If registration fails, the telephone base displays
Registration failed and you hear an error tone.
Start again from Step 1 above.
To register a pendant to your SN6127/SN6187
telephone base:
. Press and hold /FIND HANDSET at
the side of the telephone base until the
IN USE light turns solid red.
. Put the pendant in the pendant charger.
The pendant status light flashes red and
green to indicate the registration is in
progress. The pendant beeps. Then it
is registered with the telephone base.
It takes up to 60 seconds to complete
If registration fails, you hear an error
tone. Start again from Step 1 above.
Deregister all devices
If you want to replace a device, or reassign the designated
handset number of a registered handset, you must
deregister all devices that are registered to the telephone
base. Then register each device individually.
To make deregistration easier, read all of the instructions
on this page before you begin.
To deregister all devices from your SN1157/
SN1197/SN6147/SN6197 telephone base:
. Press and hold FIND HS at the side of the telephone
base for about 10 seconds until the telephone base
shows Registering... Please wait followed by
Deregister all devices?, then release FIND HS.
. Immediately press YES or FIND HS. Then all devices
are deregistered. The deregistration process takes about
10 seconds to complete.
To confirm deregistration, switch on the pendant and press .
When the pendant has been successfully deregistered, you
hear “Not registered.”
To deregister all devices from your SN6127/
SN6187 telephone base:
. Press and hold /FIND HANDSET at the side of the
telephone base for about 10 seconds until the telephone
base IN USE light turns solid red and then flashes red,
then release /FIND HANDSET.
. Immediately press /FIND HANDSET. Then all devices
are deregistered. The deregistration process takes about
10 seconds to complete.
To confirm deregistration, switch on the pendant and press .
When the pendant has been successfully deregistered, you
hear “Not registered.”
You cannot deregister all devices if any system device is
in use.
Pendant overview
• Answer or end a call.
Pendant status light
• Stays solid red when the pendant is
charging in the pendant charger.
• Flashes red when the pendant is in low
• Stays solid green when the pendant is fully
charged and placed in the pendant charger.
• Flashes red and green when the base is
paging the pendant.
• Flashes quickly in red and green during
pendant registration.
• Flashes orange three times when the pendant
is just switched on and not registered.
Pendant light (ring around )
• On steady when the pendant is in use.
• Flashes quickly when there is an
incoming call.
• Flashes twice every three seconds when
any other telephone system device is
in use.
• Call speed dial 1.
VOL- and VOL+
• Adjust the listening volume during a call or
message playback.
• Adjust the pendant ringer volume while in
idle mode.
• Call speed dial 2.
ON and OFF switch
• Switch to turn the pendant on or off.
• Press to use the voice command feature.
Pendant battery
It takes up to three hours for the battery to be fully
charged. When it is fully charged, you can expect the
following performance:
While in speakerphone mode (talking*)
Operating time
Up to five hours
* Operating time varies depending on your actual use and the age
of the battery.
The battery needs charging when:
• You hear “Low battery.”
• There is an alert tone every one minute.
• The pendant status light flashes red or is solid red.
Conserve battery life:
The pendant battery is not replaceable.
If the pendant will not be used for a long period of time, switch
off the pendant to conserve pendant battery life.
To prevent fire or shock hazard, do not expose this product to
water or any type of moisture.
Important safety instructions
When using your telephone equipment, basic safety precautions should always be
followed to reduce the risk of fire, electric shock and injury, including the following:
. Read and understand all instructions.
. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol
cleaners. Use a damp cloth for cleaning.
. Do not use this product near water such as near a bath tub, wash bowl, kitchen sink,
laundry tub or swimming pool, or in a wet basement or shower.
. Do not place this product on an unstable table, shelf, stand or other unstable surfaces.
6. Slots and openings in the back or bottom of the telephone base, handset and
pendant are provided for ventilation. To protect them from overheating, these
openings must not be blocked by placing the product on a soft surface such as a
bed, sofa or rug. This product should never be placed near or over a radiator or heat
register. This product should not be placed in any area where proper ventilation is
not provided.
7. This product should be operated only from the type of power source indicated on the
marking label. If you are not sure of the type of power supply in your home or office,
consult your dealer or local power company.
8. Do not allow anything to rest on the power cord. Do not install this product where the
cord may be walked on.
. Never push objects of any kind into this product through the slots in the pendant
because they may touch dangerous voltage points or create a short circuit. Never
spill liquid of any kind on the product.
0. To reduce the risk of electric shock, do not disassemble this product, but take
it to an authorized service facility. Opening or removing parts of the pendant
other than specified access doors may expose you to dangerous voltages or
other risks. Incorrect reassembling can cause electric shock when the product is
subsequently used.
. Do not overload wall outlets and extension cords.
. Unplug this product from the wall outlet and refer servicing to an authorized service
facility under the following conditions:
• When the power supply cord or plug is damaged or frayed.
• If liquid has been spilled onto the product.
• If the product has been exposed to rain or water.
• If the product does not operate normally by following the operating instructions.
Adjust only those controls that are covered by the operation instructions. Improper
adjustment of other controls may result in damage and often requires extensive
work by an authorized technician to restore the product to normal operation.
• If the product has been dropped and the pendant has been damaged.
• If the product exhibits a distinct change in performance.
3. Avoid using a telephone (other than cordless) during an electrical storm. There is a
remote risk of electric shock from lightning.
. Do not use the telephone to report a gas leak in the vicinity of the leak. Under
certain circumstances, a spark may be created when the adapter is plugged into the
power outlet, or when the pendant is replaced in its cradle. This is a common event
associated with the closing of any electrical circuit. The user should not plug the phone
into a power outlet, and should not put a charged pendant into its cradle, if the phone is
located in an environment containing concentrations of flammable or flame-supporting
gases, unless there is adequate ventilation. A spark in such an environment could
create a fire or explosion. Such environments might include: medical use of oxygen
without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.);
a leak of natural gas; etc.
. The power adapter is intended to be correctly oriented in a vertical or floor mount
position. The prongs are not designed to hold the plug in place if it is plugged into a
ceiling, under-the-table or cabinet outlet.
Precautions for users of implanted cardiac
Cardiac pacemakers (applies only to digital cordless telephones):
Wireless Technology Research, LLC (WTR), an independent research entity, led a
multidisciplinary evaluation of the interference between portable wireless telephones and
implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration,
WTR recommends to physicians that:
Pacemaker patients
• Should keep wireless telephones at least six inches from the pacemaker.
• Should NOT place wireless telephones directly over the pacemaker, such as in a
breast pocket, when it is turned ON.
• Should use the wireless telephone at the ear opposite the pacemaker.
WTR’s evaluation did not identify any risk to by standers with pacemakers from other
persons using wireless telephones.
Note: The CareLine transmitter is a wireless telephone, and it should not be used in the
pendant form (hanging from a necklace over the heart) by persons wearing pacemakers.
Pacemaker patients should use the CareLine product in belt-clip form only.
Operating range
This cordless telephone operates with the maximum power allowed by the Federal
Communications Commission (FCC). Even so, this pendant and telephone base can
communicate over only a certain distance - which can vary with the locations of the
telephone base and pendant, the weather, and the layout of your home or office.
If there is a call while the pendant is out of range, it may not ring, or if it does ring,
the call may not connect well when you press . Move closer to the telephone base, then
to answer the call.
If the pendant moves out of range during a telephone conversation, there may be
interference. To improve reception, move closer to the telephone base.
ECO mode
This power conserving technology reduces power consumption for optimal battery
performance. The ECO mode activates automatically whenever the pendant is
synchronized with the telephone base.
Taking care of your telephone
Your telephone contains sophisticated electronic parts, so it must be treated with care.
Avoid rough treatment
Place the pendant down gently. Save the original packing materials to protect the
pendant if you ever need to ship it.
Avoid water
Your telephone can be damaged if it gets wet. Do not use the pendant outdoors in the
rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub
or shower.
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic equipment.
For your own safety, take caution when using electrical appliances during storms.
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for many years.
Clean it only with a soft cloth slightly dampened with water or mild soap. Do not use
excess water or cleaning solvents of any kind.
Remember that electrical appliances can cause serious injury if used when you
are wet or standing in water. If the telephone base should fall into water, DO NOT
CORD FROM THE WALL. Then remove the telephone by the unplugged cords.
About cordless telephones
• Privacy: The same features that make a cordless telephone convenient create
some limitations. Telephone calls are transmitted between the telephone base and
the pendant by radio waves, so there is a possibility that the cordless telephone
conversations could be intercepted by radio receiving equipment within range of the
pendant. For this reason, you should not think of cordless telephone conversations
as being as private as those on corded telephones.
• Electrical power: The telephone base of this pendant must be connected to a
working electrical outlet. The electrical outlet should not be controlled by a wall
switch. Calls cannot be made from the pendant if the telephone base is unplugged,
switched off or if the electrical power is interrupted.
• Potential TV interference: Some cordless telephones operate at frequencies
that may cause interference to televisions and VCRs. To minimize or prevent such
interference, do not place the telephone base of the cordless telephone near or on
top of a TV or VCR. If interference is experienced, moving the pendant farther away
from the TV or VCR often reduces or eliminates the interference.
• Rechargeable batteries: Exercise care in handling batteries in order not to create a
short circuit with conducting material such as rings, bracelets and keys. The battery
or conductor may overheat and cause harm. Observe proper polarity between the
battery and the battery charger.
• Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a
safe manner. Do not burn or puncture the battery. Like other batteries of this type, if
burned or punctured, they could release caustic material which could cause injury.
The RBRC® seal
The RBRC® seal on the lithium-ion battery indicates that VTech Communications, Inc. is voluntarily
participating in an industry program to collect and recycle these batteries at the end of their useful
lives, when taken out of service within the United States and Canada.
The RBRC® program provides a convenient alternative to placing used lithium-ion batteries into the
trash or municipal waste, which may be illegal in your area.
VTech’s participation in RBRC® makes it easy for you to drop off the spent battery at local retailers
participating in the RBRC® program or at authorized VTech product service centers. Please call
1 (800) 8 BATTERY for information on Li-ion battery recycling and disposal bans/restrictions in your
area. VTech’s involvement in this program is part of its commitment to protecting our environment and
conserving natural resources.
RBRC® is a registered trademark of Rechargeable Battery Recycling Corporation.
Limited warranty
What does this limited warranty cover?
The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase
(“Consumer” or “you”) that the Product and all accessories provided in the sales package
(“Product”) are free from defects in material and workmanship, pursuant to the following
terms and conditions, when installed and used normally and in accordance with the
Product operating instructions. This limited warranty extends only to the Consumer for
Products purchased and used in the United States of America and Canada.
What will VTech do if the Product is not free from defects in materials and
workmanship during the limited warranty period (“Materially Defective Product”)?
During the limited warranty period, VTech’s authorized service representative will repair
or replace at VTech’s option, without charge, a Materially Defective Product. If we repair
the Product, we may use new or refurbished replacement parts. If we choose to replace
the Product, we may replace it with a new or refurbished Product of the same or similar
design. We will retain defective parts, modules, or equipment. Repair or replacement of
the Product, at VTech’s option, is your exclusive remedy. VTech will return the repaired
or replacement Products to you in working condition. You should expect the repair or
replacement to take approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the Product extends for ONE (1) YEAR from the date of
purchase. If VTech repairs or replaces a Materially Defective Product under the terms
of this limited warranty, this limited warranty also applies to the repaired or replacement
Product for a period of either (a) 90 days from the date the repaired or replacement
Product is shipped to you or (b) the time remaining on the original one-year warranty;
whichever is longer.
What is not covered by this limited warranty?
This limited warranty does not cover:
. Product that has been subjected to misuse, accident, shipping or other physical
damage, improper installation, abnormal operation or handling, neglect, inundation,
fire, water or other liquid intrusion; or
. Product that has been damaged due to repair, alteration or modification by anyone
other than an authorized service representative of VTech; or
3. Product to the extent that the problem experienced is caused by signal conditions,
network reliability, or cable or antenna systems; or
. Product to the extent that the problem is caused by use with non-VTech accessories; or
. Product whose warranty/quality stickers, product serial number plates or electronic
serial numbers have been removed, altered or rendered illegible; or
6. Product purchased, used, serviced, or shipped for repair from outside the United
States of America or Canada, or used for commercial or institutional purposes
(including but not limited to Products used for rental purposes); or
7. Product returned without a valid proof of purchase (see item 2 below); or
8. Charges for installation or set up, adjustment of customer controls, and installation or
repair of systems outside the unit.
How do you get warranty service?
To obtain warranty service in the USA, visit our website at www.vtechphones.com or call
1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.
NOTE: Before calling for service, please review the user’s manual - a check of the
Product’s controls and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during
transit and transportation and are responsible for delivery or handling charges incurred
in the transport of the Product(s) to the service location. VTech will return repaired
or replaced Product under this limited warranty. Transportation, delivery or handling
charges are prepaid. VTech assumes no risk for damage or loss of the Product in transit.
If the Product failure is not covered by this limited warranty, or proof of purchase does
not meet the terms of this limited warranty, VTech will notify you and will request that you
authorize the cost of repair prior to any further repair activity. You must pay for the cost
of repair and return shipping costs for the repair of Products that are not covered by this
limited warranty.
What must you return with the Product to get warranty service?
. Return the entire original package and contents including the Product to the VTech
service location along with a description of the malfunction or difficulty; and
. Include a “valid proof of purchase” (sales receipt) identifying the Product purchased
(Product model) and the date of purchase or receipt; and
3. Provide your name, complete and correct mailing address, and telephone number.
Other limitations
This warranty is the complete and exclusive agreement between you and VTech. It
supersedes all other written or oral communications related to this Product. VTech
provides no other warranties for this Product. The warranty exclusively describes all of
VTech’s responsibilities regarding the Product. There are no other express warranties.
No one is authorized to make modifications to this limited warranty and you should not
rely on any such modification.
State/Provincial Law Rights: This warranty gives you specific legal rights, and you may
also have other rights, which vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose and
merchantability (an unwritten warranty that the Product is fit for ordinary use) are limited
to one year from the date of purchase. Some states/provinces do not allow limitations on
how long an implied warranty lasts, so the above limitation may not apply to you. In no
event shall VTech be liable for any indirect, special, incidental, consequential, or similar
damages (including, but not limited to lost profits or revenue, inability to use the Product
or other associated equipment, the cost of substitute equipment, and claims by third
parties) resulting from the use of this Product. Some states/provinces do not allow the
exclusion or limitation of incidental or consequential damages, so the above limitation or
exclusion may not apply to you.
Please retain your original sales receipt as proof of purchase.
FCC, ACTA and IC regulations
FCC Part 15
This equipment has been tested and found to comply with the requirements for a
Class B digital device under Part 15 of the Federal Communications Commission
(FCC) rules. These requirements are intended to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party
responsible for compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation. Privacy of communications may not be ensured when using this telephone.
To ensure safety of users, the FCC has established criteria for the amount of radio
frequency energy that can be safely absorbed by a user or bystander according to the
intended usage of the product. This product has been tested and found to comply with the
FCC criteria. The handset may be safely held against the ear of the user.
Caution: To maintain the compliance with the FCC’s RF exposure guideline, the
telephone base shall be installed and used such that parts of the user’s body other than
the hands are maintained at a distance of approximately 20 cm (8 inches) or more.
This Class B digital apparatus complies with Canadian ICES-003.
For body worn operation, this pendant has been tested and meets the FCC RF exposure
guidelines when used with the VTech accessories supplied or designated for this product.
Use of other accessories may not ensure compliance with FCC RF exposure guidelines.
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements
adopted by the Administrative Council for Terminal Attachments (ACTA). The label on
the back or bottom of this equipment contains, among other things, a product identifier
in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone
service provider upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone
network must comply with applicable Part 68 rules and technical requirements adopted
by ACTA. A compliant telephone cord and modular plug is provided with this product. It is
designed to be connected to a compatible modular jack that is also compliant. An RJ11
jack should normally be used for connecting to a single line and an RJ14 jack for two
lines. See the installation instructions in the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you
may connect to your telephone line and still have them ring when you are called. The
REN for this product is encoded as the 6th and 7th characters following the US: in the
product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum
of all RENs should be five (5.0) or less. For more information, please contact your
telephone service provider.
This equipment may not be used with Party Lines. If you have specially wired alarm
dialing equipment connected to your telephone line, ensure the connection of this
equipment does not disable your alarm equipment. If you have questions about what will
disable alarm equipment, consult your telephone service provider or a qualified installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until the
problem has been corrected. Repairs to this telephone equipment can only be made by
the manufacturer or its authorized agents. For repair procedures, follow the instructions
outlined under the Limited warranty.
If this equipment is causing harm to the telephone network, the telephone service
provider may temporarily discontinue your telephone service. The telephone service
provider is required to notify you before interrupting service. If advance notice is not
practical, you will be notified as soon as possible. You will be given the opportunity
to correct the problem and the telephone service provider is required to inform you of
your right to file a complaint with the FCC. Your telephone service provider may make
changes in its facilities, equipment, operation, or procedures that could affect the proper
functioning of this product. The telephone service provider is required to notify you if such
changes are planned.
If this product is equipped with a pendant, it is hearing aid compatible.
If this product has memory dialing locations, you may choose to store emergency
telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test
emergency numbers, please:
Remain on the line and briefly explain the reason for the call before hanging up.
Perform such activities in off-peak hours, such as early morning or late evening.
Industry Canada
Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference, including interference that
may cause undesired operation.
The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry
Canada technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 1.0. The REN is
an indication of the maximum number of devices allowed to be connected to a telephone
interface. The termination on an interface may consist of any combination of devices
subject only to the requirement that the sum of the RENs of all the devices does not
exceed five.
This product meets the applicable Industry Canada technical specifications.
Technical specifications
Frequency control
Crystal controlled PLL synthesizer
Transmit frequency
Pendant: 1921.536-1928.448 MHz
Nominal effective range
Maximum power allowed by FCC and IC. Actual operating
range may vary according to environmental conditions at the
time of use.
Power requirements
Pendant charger: 6V DC @ 400mA
Pendant battery: 3.7V Li-ion
Distributed in the U.S.A. by VTech Communications, Inc., Beaverton, Oregon 97008.
Distributed in Canada by VTech Technologies Canada Ltd., Richmond, B.C. V6W 1L5.
VTech is the registered trademark of VTech Holdings Limited.
All rights reserved. Printed in China.
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