Troubleshooting Guide: Elevance Delivery Systems Contents Description / Links

Troubleshooting Guide: Elevance Delivery Systems Contents Description / Links

Troubleshooting Guide: Elevance

®

Delivery Systems

FOR USE BY MIDMARK TRAINED TECHNICIANS

Contents

Troubleshooting Charts

Component Locations and Access

Integration Control Module

®

(ICM)

Control Pad and Screens

(Includes all ICM Software versions)

Adjustments / Repair Procedures

Other Solenoid Valves

Description / Links

ICM Screens

Handpieces

Bien Air Handpieces

Scaler Handpieces

Air Turbines and Curing Lights

Component Locations

ICM Overview

Home, User Selection & Software Version

User Preferences

Using Control Screens - Bien Air Electric Motor

Screens

Air Turbine Control Screen

Dentsply Cavitron Scaler Control Screen

Air and Water Supply Regulators and Shut-Offs

Master Switch

Brake / Water Pilot Solenoid Valve Assembly

Assistant’s Unit Instruments (Elevance & European)

Cuspidor

Flex Arm Assembly

ICM Error Codes

Access to Delivery Components

Satelec Scaler Control Screen

Error Screens

User Setup Menu (NEW for v1.2..x)

Flush Operations

Configuration / Handpiece Assignment

Diagnostics Screens

Handpiece Configurations and Holder Positions

Air / Water Quick Connects

Water Bottle Selector / Toggle Switch

Adjusting Handpiece Actuators, Arm Tension and

E-Field Sensors

Interface Board

Water Controls

Verifying Output Voltages from the Interface Board

Integration Control Module

®

(ICM)

© 2012 Midmark Corp. | 60 Vista Drive Versailles, OH 45380 USA | 1-800-643-6275 | 1-937-526-3662 | midmark.com

1

Bien Air and Scaler Water Controls

Flex Arm Adjustments

Programming the Cuspidor

004-0928-00 [Revised 2/1/16]

Style B

Problem

Integration Control

Module

®

(ICM) screen is not functioning.

Troubleshooting Chart: Elevance Delivery Systems - ICM Screens

Symptom

Screen is black.

Probable Cause

No power.

Check Solution

System plugged into power supply at J-box. Plug system into power supply.

Unit control pad buttons are not responding.

Wrong screen displays for the handpiece pulled.

Screen is white.

Pressing any arrow button does nothing.

Pulled a new handpiece but screen still shows the last handpiece’s screen.

No Air.

Power cord damaged.

Manual Air shutoff in J-box is OFF or is malfunctioning.

Facility air supply (compressor).

Master switch OFF or malfunctioning.

Flip switch ON. Read air PSI input and output at master switch to determine if switch is bad.

Screen in sleep mode (black).

Display ribbon cable is disconnected from ICM.

Pull smart handpiece or press a button on the control pad. (Stepping on the footpedal also wakes the display if the last screen displayed had an air setting.)

Remove top cover on delivery and flip it over to access the ICM.

Faulty ICM.

Replace damaged power cord.

Turn manual air shutoff valve ON.

Contact licensed plumber to replace manual shut-off valve.

Connect or turn ON facility air supply.

Turn master switch ON or replace a faulty master switch.

Activate ICM.

Secure (re-seat) ribbon cable connection to display.

See ICM

Replace ICM.

Display ribbon cable is not securely attached to display screen.

Cycle power to system. (Flip Master switch

OFF and ON.)

Remove top cover on delivery and flip it over to access the ICM.

Connections to ICM loose or damaged.

Faulty ICM.

Control pad ribbon cable loose.

Faulty ICM.

Remove top cover on delivery and flip it over to access the ICM.

Cycle power to system. (Flip Master switch

OFF and ON.)

Remove top cover on delivery and flip it over to check control pad to display ribbon connector.

Cycle power to system. (Flip Master switch

OFF and ON.)

Secure (re-seat) display ribbon cable connection.

See ICM

Reconnect or replace damaged connector harnesses.

Replace ICM.

See ICM

Replace ICM.

Software locked up.

Pulled handpiece is not software controlled “smart”.

Pulled handpiece does not work.

Handpiece not configured properly.

Press

+

to enter the handpiece assignment screen.

Cycle power to system. (Flip Master switch OFF and ON.)

Most syringes, cameras and curing lights do not have control screens.

See Reconfigure handpiece to proper position.

© Midmark Corporation 2012

2

004-0928-00 [Revised: 9/19/12]

Problem

Flush screen appears unexpectedly.

Cannot exit out of flush screen.

Screens appear in a language I do not understand.

Troubleshooting Chart: Elevance Delivery Systems - ICM Screens

Symptom

Flush screen appears when a handpiece is pulled.

Probable Cause

More than one handpiece actuator is active.

Check

Make sure every handpiece is properly seated in its holder.

Solution

highlight to EXIT.

Press to select.

Flush screen remains on display after handpieces are returned to holders.

Handpiece holder sensor faulty.

More than one handpiece actuator is active.

Look in lower right-hand corner - which numbers, if any, are shown as active handpieces?

Press

+

to enter input diagnostic screens.

Make sure every handpiece is properly seated in its holder.

Different user is selected.

User preferences are set to a non-preferred language.

Properly return handpieces to holders.

Replace faulty handpiece holder sensor.

highlight to EXIT.

Press to select..

Return handpiece and allow Home screen to appear.

Press

+

to enter the user preferences screen.

Use desired user.

to move highlight to

Press to select.

highlight through languages.

Press to select.

Real time clock not working

New for v1.2.x

Set Date and Time screen appears when the unit is powered

ON.

Unit has not been powered up for an extended time period.

Date and time is incorrect or showing XX:XX:XX

Unit power was not on for a sufficient amount of time to charge the clock circuity.

Date / time values were not modified when presented on Set Date and

Time screen .

Press

+

to access the User Setup and set the time and date.

Press

+

to access the User Setup.

Leave unit power ON for at least 30 minutes to charge the clock circuitry.

Modify one of the Date /Time values on the Set Date and Time screen to start or re-start the real time clock.

© Midmark Corporation 2012

3

004-0928-00 [Revised: 7/29/14]

Problem

No handpiece works.

Syringe does not work.

Handpieces will not run.

One handpiece does not run; all other handpieces work properly.

Troubleshooting Chart: Elevance Delivery Systems - Handpieces

Symptom Probable Cause Check

There is no water or air present at any of the handpieces / syringe(s).

Handpieces do not run or have water. Syringe works properly.

Handpieces do not run or have water. Syringe has water, but no air.

Handpieces have water, but do not run. Syringe works properly.

One handpiece does not run or have water; all other handpieces work properly.

One handpiece does not run, but has water and air; all other handpieces work properly.

Master switch is OFF.

Master switch is malfunctioning.

Air manual shutoff valve (in J-box) is turned OFF or is malfunctioning.

Air pilot shutoff valve (in J-box) is malfunctioning.

Foot control throttle valve is malfunctioning - stuck closed.

Tubing from air regulator kinked, blocked, damaged or disconnected.

Air regulator is set too low or malfunctioning.

Damaged or disconnected drive air tubing to delivery unit.

Handpiece actuator is malfunctioning

(stuck open) - keeping the kink valve

“kinked”.

Kink valve is malfunctioning.

Kinked, blocked, damaged or disconnected tubing in delivery unit.

Tubing kinked by unit covers or lid.

Drive air adjustment valve set too low or malfunctioning.

Air proportional valve set too low or malfunctioning.

Kinked, blocked, damaged or disconnected tubing in delivery unit.

Master switch.

Check air pressure at master switch output

(1/8" Red tubing - 80 psi).

Air manual shutoff valve must be ON.

Check air pressure from air pilot shutoff (1/8" purple tubing - 80 psi) .

Disconnect 5/16” clear tubing from 5/16” clear foot control tubing. Check air pressure.

Check 5/16” clear tubing (from foot control) and 1/8” yellow tubing (umbilical to syringe) for damage and proper connections.

Air regulator output pressure should be 80

PSI.

Check 5/16” clear tubing (from foot control) and 5/16” clear tubing (to handpiece supply drive air manifold) for damage and proper connections.

Replace suspect valve with known working valve.

Watch kink valve when handpiece is removed from holder. (It should “unkink”.)

Check 1/8” red tubing (pilot air manifold to handpiece ON/OFF valve) and 1/8” purple tubing (handpiece ON/OFF valve to kink valve) for damage and proper connections.

Remove tray, tray pad, lid and metal cover to see if tubing is being kinked.

Toggle air to BYPASS mode and turn adjustment valve.

Use control screens to adjust air volume for the problem handpiece.

Check 1/4” clear tubing (drive air manifold to drive air adjustment valve) and 1/4” clear tubing (drive air adjustment valve to kink valve) for damage and proper connections.

Solution

Toggle master switch ON.

Replace faulty master switch.

See Master Switch

Contact licensed plumber to replace manual air shutoff valve.

If no air pressure:

Replace air pilot shutoff valve.

Reference J-box Supply Connections

If there no air pressure - replace foot control assembly.

Reference J-box

Supply Connections

Replace damaged tubing. Reconnect any disconnected tubing.

Adjust air regulator. Clean or replace air regulator if necessary.

Replace damaged tubing. Reconnect any disconnected tubing.

Replace or adjust actuator assembly.

If kink valve remains “kinked”:

Replace kink valve.

Replace damaged tubing. Reconnect any disconnected tubing.

Reposition tubing so that covers do not kink when put in place.

Increase air using air adjustment valve.

Replace air adjustment valve if necessary.

Replace air proportional valve if necessary.

Replace damaged tubing. Reconnect any disconnected tubing.

© Midmark Corporation 2012

4

004-0928-00 [Revised: mo/dd/yr]

Problem

No water to handpieces or syringe. Handpieces run properly.

Troubleshooting Chart: Elevance Delivery Systems - Handpieces

Symptom Probable Cause Check

With water selector valve (City

/ Bottle toggle switch) in either position, there is no water to handpieces or syringe.

Damaged or disconnected tubing.

Water selector valve malfunctioning

Check 1/8” blue tubing (water selector valve to water valve in delivery head) for damage and proper connections.

Disconnect “out-going” water line from water selector valve and check for water pressure.

Solution

Replace damaged tubing. Reconnect any disconnected tubing.

If there is no water pressure - replace water selector valve.

Reference Tubing Diagram

If there is water pressure- replace water selector valve.

With water selector valve (City

/ Bottle toggle switch) in CITY position, there is no water to handpieces or syringe.

BOTTLE position functions properly.

Water selector valve malfunction.

Manual shutoff valve (in J-box) for

WATER is turned OFF.

Water regulator valve (in J-box) is set too low or malfunctioning.

Water pilot shutoff valve (in J-box) is malfunctioning.

Damaged or disconnected tubing.

Disconnect incoming City water line from water selector valve and check for water pressure.

Manual shutoff valves must be ON.

Water regulator output pressure should be set to 30 PSI.

Disconnect 1/8" blue tubing (from water pilot shutoff valve) and check for water pressure.

Check 1/8" blue tubing (water regulator in

J-box to water selector valve).

Water bottle is empty.

With water selector valve (City /

Bottle toggle switch) in BOTTLE position, there is no water to handpieces or syringe.

CITY position functions properly.

Contact licensed plumber to replace manual shutoff valve.

Adjust water regulator. Replace water regulator if necessary.

If there is no water pressure- replace water pilot shutoff valve.

Replace damaged tubing. Reconnect any disconnected tubing.

Fill water bottle.

Water bottle o-ring damaged or missing.

Water bottle air in-line regulator malfunction.

Damaged or disconnected tubing.

Check for air leaking from top of water bottle.

Replace water bottle o-ring or quick connect assembly.

Check for air on both sides of the regulator.

Replace regulator if necessary.

Reference Tubing Diagram

Check 1/8" yellow tubing (water bottle inline air regulator to water bottle cap).

Check 1/8" blue tubing (water bottle cap to water selector valve).

Water selector valve malfunctioning.

Disconnect 1/8" blue tubing (from water bottle) from the water selector valve and check for water pressure.

Replace damaged tubing. Reconnect any disconnected tubing.

Replace damaged tubing. Reconnect any disconnected tubing.

If there is water pressure- replace water selector valve.

Reference Tubing Diagram

© Midmark Corporation 2012

5

004-0928-00

[Revised: 9/19/12]

Problem

No water to handpiece(s).

Syringe works properly.

Troubleshooting Chart: Elevance Delivery Systems - Handpieces

Symptom Probable Cause Check

All handpieces run and syringe works properly, but there is no water to any of the handpieces.

Water Selector Switch on foot control or water button on control pad has water turned OFF.

Water Selector Switch on foot control is malfunctioning.

Check Water Selector Switch on foot control and water button on control pad..

Check water pressure at output of coolant water bypass toggle valve.

Water proportional valve.

Flip water toggle to BYPASS open water adjustment valve. (Water Selector Switch on foot control or water button must be ON).

If water comes out: check voltage to water proportional valve. If voltage present, water proportional valve is bad.

If no water comes out: Water valve is bad.

Solution

Use Water Selector Switch on foot control to turn water ON. And/or use water button to turn water ON.

Replace foot control assembly. (Valves are not replaceable.)

Replace water proportional valve.

Replace water valve.

Water leaks from handpiece when pulled from holder.

Handpiece runs, but there is no water to that handpiece. Other handpieces work properly.

Damaged or disconnected tubing.

Damaged or disconnected tubing.

Kink valve malfunctioning

Check 1/8" orange tubing (from umbilical).

Check 1/8" blue tubing (water supply to kink valve) and (kink valve to handpiece).

Replace damaged tubing. Reconnect any disconnected tubing.

Replace damaged tubing. Reconnect any disconnected tubing.

Replace kink valve if necessary.

When any handpiece is pulled, water comes out without pressing footpedal.

Water toggle valve malfunction

- bleed port clogged, (pressure remaining in air line).

Water pilot valve is malfunctioning - stuck open.

Residual pressure in drive air line.

Disconnect orange signal line and check for residual air pressure (residual pressure indicates bleed port

is not working)

Replace foot control assembly.

Replace water pilot solenoid.

Check LED on water solenoid pilot valve.

If it remains ON for more than a sec. or two after handpiece is returned, drive air bleed needs adjustment.

Adjust drive air bleed off valve.

© Midmark Corporation 2012

6

004-0928-00 [Revised: 9/19/12]

Problem

All handpieces run, but do not function properly.

Troubleshooting Chart: Elevance Delivery Systems - Handpieces

Symptom Probable Cause Check

Air in lines.

Check for air in coolant lines.

Water sputters when handpiece is used.

With water selector valve (City

/ Bottle toggle switch) in either position, water pressure is too low at all handpieces.

Twisted / damaged tubing.

Water setting too low or proportional valve clogged.

Check 1/8" blue tubing (water selector valve to water supply manifold in delivery unit).

Use controls screens to adjust water setting for handpiece(s).

J6 connector on the interface board.

Proportional air connector loose on the interface board.

Water adjustment valve set too low or malfunctioning.

Water regulator setting is too low.

With water selector valve (City

/ Bottle toggle switch) in CITY position, water pressure is too low at all handpieces & syringe(s). In BOTTLE position, water pressure is normal.

With water selector valve (City /

Bottle toggle switch) in BOTTLE position, water pressure is too low at all handpieces & syringe(s). In CITY position, water pressure is normal.

While one handpiece is in use, one or more other handpieces run while in holders.

Handpiece runs momentarily after it is removed from the handpiece holder even though footpedal is not pressed.

Toggle to BYPASS mode.

Twisted / damaged tubing.

Twisted / damaged tubing.

Water bottle o-ring leaking.

Handpiece is not in holder properly.

Handpiece actuator assembly is out of adjustment.

Handpiece actuator assembly valve is malfunctioning - stuck closed.

Kink valve is malfunctioning.

Drive air throttle valve is malfunctioning - bleed port is clogged.

Residual pressure in drive air bleed off fitting.

Toggle water to BYPASS mode and turn water adjustment valve.

Water regulator output pressure should be set to 30 PSI.

If water pressure is still too low, check water regulator in J-box

Check 1/8" blue tubing (selector valve to water regulator in J-box).

Check 1/8" yellow tubing (water bottle in-line air regulator to water selector valve).

Check 1/8" blue tubing (water bottle cap to water selector valve).

Check for air leaking from top of water bottle.

Check kink valve. If it is “unkinked”, make sure handpieces are fully stowed in holders.

Check to see if handpiece actuator assembly activates when handpiece is inserted in holder.

Check to see if kink valve of unused handpiece is “unkinked” even though handpiece is in holder.

Check to see if kink valve is working properly.

Disconnect 5/16” clear tubing from foot control tubing (in J-box). Check for residual air pressure. (Residual air pressure indicates bleed port is not working).

Disconnect 1/8” clear tubing from drive air bleed off fitting (in unit). (Residual air pressure indicates bleed fitting is out of adjustment or bad).

Solution

Perform a flush operation.

See Flush Operations.

Replace damaged tubing. Reroute tubing if necessary.

Clean or replace water proportional valve.

See Interface Board.

Increase water using adjustment valve.

Replace valve if necessary.

Adjust water regulator to 30 PSI.

Clean or replace regulator if necessary

Adjust or replace water regulator if necessary.

Replace damaged tubing. Reroute tubing if necessary.

Replace damaged tubing. Reroute tubing if necessary.

Replace damaged tubing. Reroute tubing if necessary.

Replace water bottle o-ring or quick connect assembly.

Place handpiece in holder properly.

Adjust handpiece actuator valve assembly to properly activate.

Replace handpiece actuator assembly valve.

Replace kink valve if necessary.

Replace foot control assembly.

Adjust or replace drive air bleed off fitting.

© Midmark Corporation 2012

7

004-0928-00 [Revised: 9/19/12]

Problem

All handpieces run, but do not function properly.

All handpieces run, but do not function properly.

- continued

Handpieces work properly;

Syringe has no air.

No water to syringe or water quick connect.

Troubleshooting Chart: Elevance Delivery Systems - Handpieces

Symptom Probable Cause Check

Master switch is turned OFF, but kink valves do not “unkink”.

Drive air footpedal valve is malfunctioning - bleed port is clogged allowing pressure to remain in drive air line.

Master switch malfunctioning - stuck open.

Disconnect 1/4” clear tubing from 1/4” grey foot control tubing (in J-box). Check for residual air pressure. (Residual air pressure indicates bleed port is not working).

Replace suspect master switch with known working switch.

Coolant air only is not working.

Coolant air adjustment valve adjusted too low or malfunctioning.

Adjust and check coolant air adjustment valve.

Syringe has no air.

With water selector valve (City/

Bottle toggle switch) in either position, no water is present at syringe or water quick connect.

Damaged or disconnected tubing.

Damaged or disconnected tubing.

Syringe adjustment valve may be closed or bad.

Delivery system off

Water selector valve is malfunctioning.

Damaged or disconnected tubing.

Solution

Replace foot control assembly.

Replace master switch.

Check 1/8” tubing (coolant air adjustment valve to delivery unit) and 1/8” green tubing (coolant air adjustment valve to all handpieces) for damage and proper connection.

Check 1/4 (to 1/8”) yellow tubing (syringe air adjustment valve in delivery unit to

J-box) and 1/8” yellow tubing (syringe air adjustment valve to syringe) for damage and proper connection.

Check syringe adjustment valve.

Adjust / replace coolant air adjustment valve.

Reference Delivery Unit Tubing

Diagram

Replace damaged tubing. Reconnect tubing if necessary.

Replace damaged tubing. Reconnect tubing if necessary.

Open or replace syringe adjustment valve.

Turn ON master switch.

Delivery system must be on for water to have pressure

Remove outgoing water line from water selector valve, and check if water is present.

Check 1/8” blue tubing (water selector valve to syringe) and 1/8” blue tubing (to water quick connect) for damage and proper connections.

If no water is present:

Replace water selector valve.

Replace damaged tubing. Reconnect tubing if necessary.

With water selector valve (City/

Bottle toggle switch) in BOTTLE position, no water is present at syringe or water quick connect. In

CITY position, water is present.

Water bottle is empty.

Damaged or disconnected tubing.

With water selector valve (City/

Bottle toggle switch) in CITY position, no water is present at syringe or water quick connect.

In BOTTLE position, water is present.

Water selector valve is malfunctioning.

Water manual shut-off valve in J-box is turned off or malfunctioning.

Damaged or disconnected tubing.

Water selector valve is malfunctioning.

Check 1/8” blue tubing (water bottle to water selector valve) for damage and proper connection.

Replace valve with known working valve.

Check that water manual shut-off valve is

ON.

Check 1/8" blue tubing (air regulator in J-box to water selector valve) for damage and proper connections.

Replace valve with known working valve.

Fill water bottle with distilled water.

Replace damaged tubing. Reconnect tubing if necessary.

Replace water selector valve.

Reference Tubing Diagram

Contact licensed plumber to replace manual shut-off valve.

Replace damaged tubing. Reconnect tubing if necessary.

Replace water selector valve.

Reference Tubing Diagram

© Midmark Corporation 2012

8

004-0928-00 [Revised: 9/19/12]

Problem

Bien Air handpiece does not work.

All the other handpieces work OK.

Troubleshooting Chart: Elevance Delivery Systems - Bien Air Handpieces

Symptom Probable Cause Check

Bien Air handpiece is pulled but

Bien Air screen does not appear.

Handpiece in the wrong holder position.

Does tubing in holder align with proper opening in the bottom of the unit.

Solution

See Place handpiece in the correct holder position.

Replace faulty handpiece actuator assembly sensor.

Bien Air handpiece is pulled,

Bien Air screen appears but handpiece does not work.

Handpiece actuator assembly sensor faulty.

Press

+

to enter input diagnostic screen.

Handpiece not configured correctly.

Press

+

to enter the handpiece assignment screen.

Air to Bien Air control board blocked.

Check 1/8” clear tubing to Bien Air board.

See Reassign handpiece to the proper position.

Clear blockage, repair / replace damaged tubing as necessary.

LED light on Bien Air handpiece not working.

Electrical connections have come loose.

Verify electrical connections:

1 - Bien Air board to Interface board.

2 - Bien Air transformer to Bien Air board.

3 - Bien Air transformer to Interface board.

4 - Bien Air board to handpiece.

Reference Bien Air Electric Handpiece

Connection Illustrations

Error message. E202: Bien Air

Motor Phase missing displays on screen.

Bien Air handpiece motor not attached.

Bien Air handpiece assembly malfunction.

Handpiece works OK but

LED lights does not come on.

Lights turned OFF on the Bien Air control screen.

Loose electrical connection.

LED light failure.

Handpiece components.

Secure Bien Air motor onto handpiece.

Reference ICM Error Codes chart for more information

Contact Bien Air service representative to service components.

Look for (light ON) indicator on control screen.

Electrical connectors and wiring.

Toggle the light ON, on the control screen.

See Bien Air Screens.

Reference Bien Air Electric Handpiece

Connection Illustrations

Contact Bien Air service representative to service components.

*Bien Air Service Representative: www.bienair.com / USA: 1-800-433-2436 / INTERNATIONAL: +41 (0) 32 344 6464

© Midmark Corporation 2012

9

004-0928-00 [Revised: mo/dd/yr]

Problem

Cannot turn water off for any scaler handpiece.

Cavitron scaler does not work.

Boost does not work on

Cavitron scaler.

Satelec Scaler does not work.

Troubleshooting Chart: Elevance Delivery Systems - Scaler Handpieces

Symptom

Turning the water OFF at the footswitch lever does nothing.

Cavitron scaler pulled, correct screen displays but scaler does not work.

Cavitron scaler pulled, wrong screen displays.

Probable Cause

This is a feature designed into the unit for scaler operation.

Loose electrical connection.

Handpiece in the wrong holder position.

Check

Water cannot be turned off when operating a scaler.

Electrical connectors and wiring to and from module in unit.

Cavitron Scaler ONLY - Use control on handpiece handle to increase or decrease water volume, but it cannot be turned off.

Satelec Scaler ONLY - Use edit screen to increase or decrease water volume, but it cannot be turned off.

Reference Cavitron Scaler Connection

Illustrations

Does tubing in holder align with proper opening in the bottom of the unit.

Solution

See Place handpiece in the correct holder position.

Boost feature does not activate.

Satelec scaler pulled, correct screen displays but scaler does not work.

Satelec scaler pulled, wrong screen displays.

Handpiece not configured correctly.

Must be configured to CAVITRON scaler.

Boost is only available when the intensity is 35% or less AND the foot pedal is pressed fully down.

Boost power not available.

Loose electrical connection.

Press

+

to enter the handpiece assignment screen.

Read the boost status indicator at the bottom of the control screen to determine when boost is available.

Reassign handpiece to the proper position.

Electrical connector to boost power coming from interface board loose.

Electrical connectors and wiring to and from module in unit.

Reference Cavitron Scaler Connection

Illustrations

Reference Satelec Scaler Connection

Illustrations

Handpiece in the wrong holder position.

Does handpiece tubing align to proper numbered opening in the bottom of the unit.

See Place handpiece in the correct holder position.

LED light does not work on

Satelec scaler.

No light.

Handpiece not configured correctly.

Must be configured to SATELEC scaler.

Not all models have LED lights.

Press

+

to enter the handpiece assignment screen.

Do you have the LED model handpiece and control module?

Reassign handpiece to the proper position.

Loose electrical connection.

Electrical connectors and wiring.

LED light failure.

Reference Satelec Scaler Connection

Illustrations

Replace Satelec Scaler handpiece.

© Midmark Corporation 2012

10

004-0928-00 [Revised: mo/dd/yr]

Problem

Air Turbine handpiece has no air.

Troubleshooting Chart: Elevance Delivery Systems - Air Turbines and Curing Lights

Symptom Probable Cause Check

No air at handpiece.

Improper air setting.

Air proportional valve electrical connections.

Look at screen display air turbine settings,

Set air volume to something greater than 0.

Cycle power to the unit. Look for LEDs to light on interface board.

Solution

Use control screen to increase air volume setting.

Power is not getting to the interface board if no LEDs light.

Check connections at interface board.

Interface board not outputting voltage to air proportional valve.

Secure harness, module and interface board connections.

Verify output voltage at the Air

Proportional Valve connector (J6 /Air

Side).

Replace air proportional valve.

Air turbine not working.

Air turbine handpiece pulled, wrong screen displays.

Malfunctioning air proportional valve.

Toggle air to BYPASS mode and test. If air turbine has air in BYPASS mode, proportional air valve is bad.

Handpiece in the wrong holder position

Does tubing in holder align with proper opening in the bottom of the unit.

Handpiece not configured correctly.

Press

+

to enter the handpiece assignment screen.

Place handpiece in the correct holder position.

Reassign handpiece to the proper position.

Curing Light does not work.

Curing light pulled but light does not come on.

Loose electrical connections.

Illuminated Handpiece does not work.

Handpiece does not light.

Transformer disconnected.

Connections to interface board and module in unit.

Reference Curing Light Connection

Illustrations

In J-box, tab connections or plug to transformer loose.

Loose connection or wire in unit.

Handpiece in the wrong holder position

Handpiece not configured correctly.

Connections to module in unit.

Does tubing in holder align with proper opening in the bottom of the unit.

Press

+

to enter the handpiece assignment screen.

Secure tab connectors and plug to transformer.

Reference Air Turbine

/ Illuminated Handpiece Connection

Illustrations

Reference Air Turbine / Illuminated

Handpiece Connection Illustrations

Place handpiece in the correct holder position.

Reassign handpiece to the proper position.

© Midmark Corporation 2012

11

004-0928-00 [Revised: 9/19/12]

Troubleshooting Chart: Elevance Delivery Systems - Elevance Assistant’s Unit / European Assistant’s Unit

Problem Symptom Probable Cause Check Solution

Assistant’s Unit Syringe has no water.

No water when syringe button at the Assistants’s Unit is pressed.

Delivery system off

Water bottle empty or water selector switch not set properly.

Delivery system must be on for water to have pressure

Water bottle and City/ Bottle water selector switch setting.

Turn ON master switch.

Fill water bottle or flip switch to correct setting.

Assistant’s Unit Syringe has no air.

No air when syringe button at the

Assistants’s Unit is pressed.

Flow control knobs under Assistant’s unit head need adjustment.

Damaged or disconnected tubing.

Water selector valve is malfunctioning.

Water manual shutoff valve is OFF or malfunctioning.

Damaged or disconnected tubing.

Water control knob under Assistant’s Unit head.

Check 1/8 blue tubing (water selector valve to quick connect and to syringe).

Replace suspect valve with known working valve.

Manual shutoff valve in J-box.

Check 1/8 yellow tubing (air quick connect and to syringe).

Rotate water control knob to increase flow.

Reconnect or replace damaged tubing.

Replace faulty water selector valve.

Reference Elevance Assistant’s Unit

Tubing Diagram

Reference European Assistant’s Unit

Tubing Diagram

Turn manual shutoff valve ON. Contact licensed plumber to replace faulty manual shut-off valve.

Reconnect or replace damaged tubing.

Saliva ejector or HVE does not work.

No suction.

Air manual shutoff valve is OFF or malfunctioning.

Central vacuum unit is OFF or malfunctioning.

Manual shutoff valve in J-box.

Check central vacuum unit.

Turn manual shutoff valve ON. Contact licensed plumber to replace faulty manual shut-off valve.

Contact service provider for central vacuum unit service if necessary.

Additionally for European

Assistant’s Unit’s ONLY

Control pad buttons do not work.

Chair does not move when pressing up down controls.

Damaged or disconnected tubing.

Check 3/4” grey vacuum tubing (assistant’s unit to central vacuum connection in J-box) for damage and proper connections.

Saliva ejector and/or HVE not placed in slot properly.

Bad board or broken wires.

Check to see if handpiece actuator assembly activates when handpiece is inserted in holder.

Verify chair powered.

Replace damaged tubing. Reconnect tubing if necessary.

Adjust handpiece actuator valve assembly to properly activate.

Power chair.

Check for broken wire in assistant’s head.

Replace wires.

Check if both LEDs on assistant’s head PC

Board are on.

Verify all wires are properly connected.

Replace PC Board if necessary.

© Midmark Corporation 2012

12

004-0928-00 [Revised: 9/19/12]

Problem

No water at cup fill or bowl rinse.

No water at cup fill.

No water at bowl rinse.

Water to bowl rinse runs continuously.

Troubleshooting Chart: Elevance Delivery Systems - Cuspidor

Symptom

Touching either touch control does not produce water.

Touching cup fill touch control does not produce water bowl rinse works properly.

Probable Cause

Manual shutoff valve (in J-box) for

WATER is turned OFF.

Check

Manual shutoff valves must be ON.

Solution

Contact licensed plumber to replace manual shutoff valve.

Water regulator valve (in J-box) is set too low or malfunctioning.

Damaged or disconnected tubing.

Lockout feature is active.

System disconnected.

E-field sensor connection loose or sensor has come loose.

Cuspidor PC board bad.

Water regulator output pressure should be set to 30 PSI.

Check 1/4” blue tubing (J-box to cuspidor) for damage and proper connections.

Check 1/8” yellow tubing [cuspidor to console (connection box under seat on LR chair)] for damage and proper connections.

See Cuspidor Lockout Feature

Electrical connections.

Remove bottom cover from cuspidor and check electrical connectors from e-field sensor to cuspidor PC board.

E-field sensor has a tab that fits into a slot to hold in it place.

Cycle power to the system (flip master switch). If LED on water pilot solenoid stays on continuously, PC Board may be bad.

Replace valve with known working valve.

Adjust water regulator. Clean or replace regulator if necessary.

Reconnect or replace damaged tubing if necessary.

Reconnect or replace damaged tubing if necessary.

Deactivate lockout.

Connect power.

Reconnect loose connectors and/or secure e-field sensor in mounting slot.

Replace cuspidor PC board.

Reference Cuspidor Wiring Diagram

Cup fill pilot operated water valve malfunctioning.

Try to flush any debris out of valve.

Replace valve if necessary.

Damaged or disconnected tubing.

Reference Cuspidor Wiring Diagram

Reconnect or replace damaged tubing if necessary.

Cup fill E-field sensor malfunctioning.

E-field sensor to interface board connection.

Reference Cuspidor Wiring Diagram

Touching bowl rinse touch control does not produce water; cup fill works properly.

Water to bowl rinse runs continuously; Cup fill works properly.

Bowl rinse pilot operated water valve malfunctioning.

Damaged or disconnected tubing.

Replace valve with known working valve.

Try to flush any debris out of valve.

Replace valve if necessary.

Reference Cuspidor Wiring Diagram

Reconnect or replace damaged tubing if necessary.

E-field sensor to interface board connection.

Reference Cuspidor Wiring Diagram

Bowl rinse E-field sensor malfunctioning.

Bowl rinse function may be programmed incorrectly.

Reprogram the bowl rinse function.

See Program a new time for the bowl rinse function...

Bowl rinse pilot operated water valve malfunctioning.

Replace valve with known working valve.

Try to flush any debris out of valve.

Replace bowl flush water valve if necessary.

Bowl rinse solenoid is malfunctioning. Check LED indicator on water pilot solenoid. Replace solenoid if indicator does not light.

Cuspidor PC board bad.

Cycle power to the system (flip master switch). If LED on water pilot solenoid stays on continuously, PC Board may be bad.

Replace cuspidor PC board.

Reference Cuspidor Wiring Diagram

© Midmark Corporation 2012

13

004-0928-00 [Revised: 9/19/12]

Problem

Cuspidor will not drain.

Troubleshooting Chart: Elevance Delivery Systems - Cuspidor

Symptom Probable Cause Check

Cuspidor bowl overflows.

Clogged strainer.

Remove strainer in cuspidor bowl.

Damaged drain line.

Check drain line (5/8" grey) for damage.

Clogged drain line or facility drain.

Check drain line and facility drain for clogs.

Bowl rinse works when indent touched, but does not run for desired length of time.

Cup fill works when indent touched, but does not run for desired length of time.

Bowl rinse stops immediately after finger is removed from indent or does not run for desired length of time (too short or too long).

Cup fill stops immediately after finger is removed from indent or does not run for desired length of time (too short or too long).

Bowl rinse function not programmed properly.

Cup fill function not programmed properly.

Reprogram bowl rinse function.

Reprogram cup fill function.

Solution

Clear debris and/or replace strainer.

Replace drain line.

Clear drain of any possible obstructions.

See Program a new time for the bowl rinse function...

See Program a new time for the cup fill function...

© Midmark Corporation 2012

14

004-0928-00 [Revised: mo/dd/yr]

Problem

Flex arm drifts.

Cannot position delivery unit properly.

Troubleshooting Chart: Elevance Delivery Systems - Flex Arm Assembly

Symptom

Flex arm drifts down.

Probable Cause Check Solution

Jam nut on tension spring too loose.

Remove flex arm covers and tighten jam nut.

See Flex Arm Adjustments.

Flex arm drifts up.

Console mounted flex arm does not rotate as far as it should.

Jam nut on tension spring too tight.

Rotation Stop screw at mounting bearing not set for proper rotation.

Adjust jam nut.

Remove flex arm covers and loosen jam nut.

See Flex Arm Adjustments.

Lift flex arm assembly and check position of stop screw.

Adjust jam nut.

See Flex Arm Adjustments.

Move stop screw 180° to other location.

Flex arm rotates too easily or too stiffly.

Flex arm too hard or easy to rotate.

Drag out of adjustment.

Delivery Head rotates too easily or too stiffly.

Unit head too hard or easy to rotate.

Drag out of adjustment.

CONSOLE MOUNT: Remove Console cover to access drag adjustment screw.

LR MOUNT: Remove cover on LR mounting to access drag adjustment bolt.

Locate drag adjustment screws under the unit head.

See Flex Arm Adjustments.

Use an Allen wrench to tighten or loosen drag adjustment screw.

See Flex Arm Adjustments.

Tighten or loosen drag adjustment bolt.

See Flex Arm Adjustments.

Use an Allen wrench to tighten or loosen drag adjustment screw.

© Midmark Corporation 2012

15

004-0928-00 [Revised: mo/dd/yr]

E010

E011

E012

E013

E014

E100

E101

Error Code

E001

E002

E102

E103

E200

E201

Troubleshooting Chart: Elevance Delivery Systems - ICM Error Codes

Error Name

Interface Control Connection

Fail

Probable Cause

Loose connection

Bad Interface board

Check Solution

Connections between interface board and

ICM

Secure connections

Replace with a known good interface board Replace Interface Board

Bad ICM Replace with a known good ICM Replace ICM

Bien Air Control Connection

Lost

Loose connection

Bad Interface board

Connections between interface board and

ICM

Secure connections

Connections between interface board and

Bien Air control board

Replace with a known good interface board Replace Interface Board

Bad ICM Replace with a known good ICM Replace ICM

RAM failure

FLASH Memory Failure

Configuration EEP Failure

Real Time Clock Failure

Local Interface Board Failure

Interface Control Core Error

Interface Control Voltage Low

Not serviceable, replace ICM.

Not serviceable, replace interface board

Not enough voltage coming into interface board

Verify incoming voltages at the interface board.

If voltages at board are low - check voltage at power supply in J-box.

Check facility power.

Regulator setting at air supply in J-box.

Interface Control Pressure High

Incoming air pressure too high.

Interface Control Hot

Not serviceable, replace interface board

Bien Air General Failure

Bien Air board problem*.

Bien Air Motor Phase Short

Circuit

Motor failure

Bien Air board problem*.

Replace with a known working motor.

If incoming voltages are good - replace interface board.

If power supply voltages are bad check facility power.

Contact power supplier for service.

Set regulator to recommended setting.

Replace faulty motor.

*Bien Air Service Representative: www.bienair.com / USA: 1-800-433-2436 / INTERNATIONAL: +41 (0) 32 344 6464

© Midmark Corporation 2012

16

004-0928-00 [Revised: mo/dd/yr]

Error Code

E202

E203

E204

E205

E206

E207

E212

Troubleshooting Chart: Elevance Delivery Systems - ICM Error Codes

Error Name Probable Cause Check

Bien Air Motor Phase Missing

Motor missing

Is motor properly inserted and secure in handpiece

Motor failure Replace with a known working motor

Bien Air Communication Failed

Loose connection

Bien Air board problem*

Connection between interface board and

ICM

Connection between interface board and

Bien Air board

Replace with a known good board

Bien Air Control EEPROM Bad

Bien Air Control Board Hot

Bien Air Control Voltage Low

Bien Air board problem*

Improper (high/low) voltage coming into

Bien Air system

Bien Air Control Voltage High

Solution

Insert and secure motor in handpiece

Replace faulty motor

Secure connection

Secure connection

Verify 24 VAC output to Bien Air system at the interface board

If interface board output to Bien Air system is high/low, then check input voltage to interface board from power supply in J-box

If power supply voltage to interface board is high/low, then check facility power

If interface board output is good to Bien

Air system - there is a Bien Air problem*

If power supply voltage to interface board is good, there is an interface board problem.

If facility power supply voltages are improper, contact power supplier for service

Bien Air Control Mode Error

Bien Air board problem*

*Bien Air Service Representative: www.bienair.com / USA: 1-800-433-2436 / INTERNATIONAL: +41 (0) 32 344 6464

© Midmark Corporation 2012

17

004-0928-00 [Revised: 4/8/14]

Integration Control Module

®

(ICM) - Overview

Check

Screen

Black Screen

The screen goes into Sleep Mode (black screen) when inactive.

Pull a smart* handpiece or press any button to activate the screen.

Normal Mode screen for the handpiece pulled appears.

Active Buttons and Helpers

Only select control pad buttons are active for any screen displayed

Look for the Helpers which indicate the

Active Buttons for the screen displayed.

Water

Light

Note

Chair Controls

Program

The chair must be powered to use the chair controls to operate the chair.

* Smart Handpieces - have

control screens

Electric motor (Bien Air)

Air Turbine

Scaler

Handpieces without control screens

Curing Light

Syringe

Most Cameras

Control Pad

Buttons

Pressing generally

scrolls thru available options.

Pressing generally selects the highlighted item, advances thru multiple screens or toggles between Normal and Edit modes on control screens.

Pressing generally

changes the value of the active option.

Pressing on either the Delivery Unit or the Assistant’s Unit toggles the water between ON (overriding the water selector switch on the foot control) or

NORMAL (being controlled by water selector switch on the foot control).

Return a handpiece

Applicable handpiece screen displays for about 30 seconds (without interaction) then returns to home screen, unless another smart handpiece is pulled.

Quick Return feature (return a handpiece, pull it again and return it a second time) to bring up the home screen immediately.

© Midmark Corporation 2012

18

004-0928-00 [Revised: 12/30/13]

ICM Screens

Screen

Home

When it Appears and What it Displays

Home Screen appears when the master switch is turned ON.

displays for up to 15 seconds as the software starts up.

Components with status icons appear

to indicate each component’s

communication state.

Components operate only when they have a status icon.

Component icons

Chair

Assistant’s Unit

Configuration

(User Preferences

& Preset Data)

Clock

Electric

Motor

Home - User Selection

From Home:

First press of

Continue to press

displays the current user.

to scroll thru users.

The user shown is the active user.

Interface Board

Home - Software Version

Press to display the version of the control software.

Information Conveyed

Status Icons:

Component ready

Component communicating but it has a problem

Component NOT communicating

Optional components are not connected

Extended I/O

USB

Allows you to change control to any available user.

Informs you of the software version and the communication status of the components.

New for v1.2.x

© Midmark Corporation 2012

At software version display...

Press to display the Serial Number of the delivery unit.

At serial number display...

Press to toggle back to software version.

Press to display the current user.

19

Tells you the serial number of the delivery unit.

The software version of the Interface

Board is shown under the Interface

Board icon.

004-0928-00 [Revised: 4/9/14]

Screen

User Preferences

(v1.0.x & v1.1.x only)

When it Appears and What it Displays

Press + to access the User Preferences screens.

Press to highlight an option.

Press to select the highlighted option and advance to the next User Preference screen (not shown).

Continue to press to advance thru the remaining User Preference screens, to the User

Configuration Saved screen and to exit to Home.

Information Conveyed

Advance thru User Preference screens setting desired preferences for each user.

New for v1.2.x

User Setup Menu

(Replaces User Preferences

Screen)

Tip: Look at the helpers, to see which buttons are active for each screen.

Errors

Press + to access the User Setup Menu.

Press to highlight a setup option. (Language Selection screen shown at left)

Press to access the highlighted setup options screen.

Highlight to select the desired option and press the to save and continue to the next User

Setup option.

Toggle the Auto Save Presets ON ( = ON

(default)

) or OFF ( = OFF ) by pressing the .

When Auto Save Presets is ON, every control setting you modify is automatically saved to that

User/Preset.

When Auto Save Presets is OFF, you can change settings repeatedly without auto saving them,

to that User/Preset. You will be prompted with an option to Save the new setting(s).

OR Highlight Exit and press to return to Home.

You must modify one of the date/time values to start /re-start the real time clock.

Always press to Exit and save changes you have made. Pressing

returns to User Setup Menu.

Error screens appear when an error is detected. Follow instructions on the screen to proceed. If the error is specific to one handpiece, operation of the other handpieces should not be affected.

Error codes follow a numbering convention categorizing them to specific components.

For more details, reference:

ICM Error Codes Troubleshooting Chart

© Midmark Corporation 2012

20

004-0928-00 [Revised: 7/29/14]

Using Control Screens - Bien Air Electric Motor Screens

Real Time

Indicators

(change as footpedal is pressed)

Handpiece Name

Normal Mode Screen

Water Button Override Status

(ON, OFF or Normal)

Press to change mode.

Active Handpiece

Holder Position &

Control Status

Active User

Edit Mode Screen

Preset Name

The color and ratio on the control screen contra angle setting should match the ratio and color etched on the contra angle being used.

Increasing

Direct

Reducing

The motor direction icon displays a blue arrow for the forward direction and a red arrow for reverse.

The normal mode control screen displays when a smart handpiece is pulled.

Use

Use

to change Presets. The active preset name is displayed.

Helpers indicate the active controls (Preset and Speed control setting in example shown above).

to change the speed control setting.

© Midmark Corporation 2012

In Edit mode, the helpers appear beside the active setting and it becomes highlighted (Auto Reverse setting in example shown).

In Edit mode, use to move to a control setting

Use to change the active control setting.

The Bien Air MX2 handpiece includes an endodontic mode of handpiece operation. Use to toggle between Endodontic/Operative operating modes when it is the active control setting on the Edit Screen. (Endo mode is active in the Edit Mode Screen shown.).

Equipment Alert

For Endodontic Operations using Bien Air MX2 handpiece:

Ensure the bypass toggles are in the NORMAL position

21

004-0928-00 [Revised: 12/30/13]

Screen

Air Turbine Control

Screen - Normal Mode

When it Appears and What it Displays

Appears when an Air Turbine handpiece is pulled.

Helpers appear beside active controls (Preset Name and Water setting in this example).

Use to change Presets. The preset name displayed is the

active Preset.

Use to increase or decrease the setting.

Press to enter Edit mode. (Screen not shown.)

In Edit mode, helpers move and a highlight appears on the active setting.

Information Conveyed

Top Bar - Active Handpiece name and

Preset name.

Drive Air - a green indicator expands across the scale as the footpedal is pressed. A value also appears, indicating drive air delivered to handpiece.

Water - blue color fills graphic to match

% of water the control is set to.

Air - yellow color fills graphic to match

% of air the control is set to.

Bottom Bar - Active user, water override status, handpiece position and status.

Press

Press

to make a different setting active.

to change the active (highlighted) setting.

New for v1.2.x

Saving control settings when Auto Save Presets are turned off...

A. Modify setting(s).

B. Press and hold (for 2 sec.)

as the Preset Name alternately

flashes to Save? .

Helpers

C. A message flashes at the

bottom of the screen to indicate,

Settings Saved, then returns to

normal .

D. If you do not save the settings,

Save? continues to flash.

Note:

The default option is to Auto Save Presets, meaning as soon as you change a setting it automatically saves as the active preset for the active user. Turn the option ON of OFF from the

User Setup Menu

.

© Midmark Corporation 2012

22

004-0928-00 [Revised: 12/30/13]

Screen

Satelec Scaler Control

Screen - Normal Mode

When it Appears and What it Displays

Appears when an Satelec scaler handpiece is pulled.

Helpers appear beside active controls (Preset Name and Power setting in this example).

Use to change Presets. The preset name displayed is the

active Preset.

Use to increase or decrease the setting.

Press to enter Edit mode. (screen not shown).

In Edit mode, helpers move and a highlight appears on the active setting.

Press

Press

to make a different setting active.

to change the active (highlighted) setting.

Dentsply Cavitron Scaler

Control Screen - Normal

Mode

Appears when a Cavitron scaler handpiece is pulled.

Helpers appear beside active controls (Preset name and Intensity setting in this example).

Use to change Presets. The preset name displayed is the

active Preset.

Use to increase or decrease the setting.

Press to enter Edit mode. (screen not shown).

In Edit mode, helpers move and a highlight appears on the active setting.

Press

Press

to make a different setting active.

to change the active (highlighted) setting.

Information Conveyed

Top Bar - Active Handpiece name and

Preset name.

Drive - a green indicator expands across scale as the footpedal is pressed.

Power - colors fill the graphic representing % of power delivered to the handpiece.

Water - blue color fills graphic to match

% of water the control is set to.

Bottom Bar - Active user, water override status, handpiece holder position and control status.

Top Bar - Active Handpiece name and

Preset name

Drive - a green indicator expands across scale as the footpedal is pressed. The blue and orange colored bars may appear below the scale indicate the range when the boost is available (blue) and when the boost is active (orange)

Intensity - blue color fills the graphic representing % of intensity delivered to handpiece.

Boost status - notifies user when boost is available or in use.

Bottom Bar - Active user, water override status, handpiece holder position and control status.

© Midmark Corporation 2012

23

004-0928-00 [Revised: 12/30/13]

Screen

Flush Operations

When it Appears and What it Displays

Pull two or more smart handpieces at the same time and the Flush Operations menu appears.

*

Information Conveyed

Top Bar - flush screen name and/or flush cycle time.

Use to highlight the desired option.

Press to select the highlighted option and advance to the Flush Selection screen (not shown).

Message area - Lists options and/or operation status messages

Screens appear that are appropriate for the selected options.

Always read the screens. User can change flush times using desired option and press to select/initiate the option.

. Use to highlight a

Bottom Bar - user name and handpieces pulled (top line).

Handpieces remaining in holders appear on bottom line.

The Flush Process screen (not shown) displays a progress bar and a countdown timer as the flush function occurs. A Flush Complete screen (not shown) appears when finished.

Return all handpieces to the holders, use screens and return Home

to highlight Exit and press .to exit the flush

NOTE: More details about performing Flush Operations appear in the Elevance

Delivery User Guide.

* Except when Invert Handpiece Sensors option is active

(see Diagnostics Menu)

Configuration/

Handpiece Assignment

Press + to access the Configuration Screens.

Use to highlight 4 or 6 position model and to select it.

The Handpiece Assignment Screen for that model appears:

Press to advance thru available holder positions. The holder position highlights as the handpiece name assigned to that position highlights in the list.

To assign a handpiece type to a holder position:

Press to advance to the desired holder position.

Press to highlight the handpiece name you want to assign, then press to assign it to highlighted holder position.

Continue to press to advance thru remaining holder positions, invoke the System

Configuration Saved screen and to exit to Home.

Verify handpiece position assignments and enable users to assign handpieces to new holder positions.

Note

The Powered option is not used.

© Midmark Corporation 2012

24

004-0928-00 [Revised: mo/dd/yr]

Screen

Diagnostics Menu

New for v1.2.x

When it Appears and What it Displays

Press and to access the Diagnostics Menu.

Use to highlight the desired option.

Press to select the highlighted option and access that screen.

Information Conveyed

Displays Diagnostic options available.

Offers option to Invert Handpiece

Sensors to allow troubleshooting.

Exit, returns to Home.

Highlight the Invert Handpiece Sensors Option and press the to toggle an X in the box, indicating the option is active. When this option is active, multiple handpieces can be pulled without bringing up the Flush menu.

Invert Handpiece Sensors ON ( = ON ) or OFF ( = OFF

(default)

).

Input Diagnostics

Press any button on the control pad, pull any handpiece or actuate any e-field sensor on the delivery unit and an icon of that input illuminates, indicating that the sensor is functioning properly.

Press and to return to the Diagnostics Menu.

Use to verify functionality of input sensors.

Note: Control pad buttons do not function normally when

Input Diagnostics screen is displayed.

Output Diagnostics

Use to highlight the desired output.

Use to change the output value.

• Reference Helpers at the bottom of the screen to see the available options and button presses required for them.

• Drive Air can be input to the Interface Board via the footpedal when the Air Valve is set to

Pedal.

Use to manually operate the

Interface

Board

outputs. Knowing the status of the Interface Control Board output helps you to troubleshoot the components activated by those outputs.

In Pedal mode you can activate multiple outputs you have set by all at one time by pressing the foot pedal.

© Midmark Corporation 2012

Press to Exit and return to the Diagnostics Menu.

25

004-0928-00 [Revised: 4/8/14]

Screen

Gradient Screen

When it Appears and What it Displays

Display Diagnostics

With Display Diagnostics highlighted on the Diagnostics Menu, press to access the gradient screen. Distinct vertical lines appearing on this screen indicate an electrical problem with the ICM.

Information Conveyed

There are no serviceable parts in the

ICM, return it to the manufacturer for replacement.

Use to scroll to additional display diagnostics screens (not shown) or press to Exit any Display Diagnostic screen and return to the Diagnostics Menu.

An all-white diagnostic screen is also available to check for dust/debris under the glass.

Error History

With Display Diagnostics highlighted on the Diagnostics Menu, press to access the Error

History screen.

With Error History highlighted on the Diagnostics Menu, press to access.

If there are more errors than will fit on the screen, use to scroll thru them.

Press to return to the Diagnostics Menu.

Displays a list of the recorded errors.

© Midmark Corporation 2012

26

004-0928-00 [Revised: 09/01/13]

Access to Delivery Components

Remove tray and tray pad. Lift up from back to remove magnetically attached lids.

Remove two screws and lift off the metal cover to access the delivery components.

Continental-Style Unit

Lid

Metal Cover

Magnet

Elevance Unit

Lid

Tray Pad

Top Cover

Tray

Metal Cover

Tray

Top Cover

Magnet

© Midmark Corporation 2012

27

004-0928-00 [Revised: 11/3/14]

Component Locations -

(descriptions on next page)

Water /Brake

Dual Solenoid

Valve

Endo Solenoid

Valve

Bien Air Board

Air Manifold

Integration Control

Module

®

(ICM)

(mounts onto top cover)

Interface Board

Brake Pilot

Valve

Water Pilot

Valve

Air

Water

Syringe Adjustment

Valves

Coolant Air

Adjustment Valve

Water

Drive Air

Bypass

Adjustment Valves

Water

Drive Air

Bypass

Toggles

© Midmark Corporation 2012

Pressure

Sensor

Drive Air

Bleed Off

Valve

Air

Proportional

Valve

28

Water

Proportional

Valve

Master

Switch

( under unit)

004-0928-00 [Revised: 2/1/2016

Component Locations - continued...

Endodontic Solenoid - electronically switches the drive air and coolant air to the Bien Air handpieces Off and On.

Water Pilot Solenoid - electronically switches the water On (open valve) or Off (close valve).

Brake Solenoid - electronically switches the brake On (open valve) and

Off (close valve) via the brake valve.

Brake Valve - opens or closes as signaled by the Brake Solenoid.

Water Valve - opens or closes as signaled by the Water Pilot Solenoid.

Control panel - (Adjustment knobs and switches inside delivery unit)

Syringe Adjustment Valves - turn these needle valves to increase or decrease the air and water flow to the syringe. These manual adjustments are active all the time (there is no software controlled operation of these valves).

Coolant Air Adjustment Valve - use this needle valve to increase or decrease the coolant air flow to all the handpieces (there is no software controlled operation of this valve).

Bypass Adjustment Valves - turn the needle valves to increase or decrease the air or water flow to the handpieces when toggled to the

BYPASS MODE.

Bypass Toggles - use these toggle switches to select the operation mode of the Water or Drive Air controls.

In NORMAL MODE, the software, as directed by the control screens, controls the delivery of air and water to the handpieces.

In BYPASS MODE, software controls are bypassed and the user manually controls the delivery of air and water to the handpieces using the bypass adjustment valves on the Control Panel.

© Midmark Corporation 2012

Master Switch supplies air to all components when ON.

Air Proportional Valve - acts as an electronic needle valve, adjusting drive air flow based on signals received from the foot pedal control via the PC Board.

Water Proportional Valve - acts as an electronic needle valve, adjusting water flow based on signals received from the foot pedal control via the

PC Board.

Drive Air Bleed Off Valve - this valve has a fabric washer that allows residual air in the drive air lines to bleed off.

Pressure Sensor - the pressure sensor receives a signal input from the drive air foot control.

Refer to

Interface Board

Interface Board - Refer to

Interface Board

Integration Control Module

®

- Refer to

ICM

Bien Air Board - control board for the Bien Air handpieces. Reference

Bien Air literature for more detailed information.

Air Manifold-distributes air to active devices.

Equipment Alerts

The Air and Water Proportional valves work with EVERY smart handpiece.

The Drive Air Bleed OFF valve is critical to optimal operation of many handpieces.

29

004-0928-00 [Revised: 9/19/12]

Manual Shut-Off Valves for Air and Water Supply

Use manual shut-off valves to stop the facility supplied air and water.

Recommended Settings:

City Water Regulator

Gauge Setting

Air Pressure Regulator

Gauge Setting

30 psi

80 psi

Air

Regulator

Adjustment

Knob

Optional

City Water

Gauge

Optional

City Water

Regulator

Adjustment

Knob

Pressure Regulators Valves

Use pressure regulator valves to control the air and water pressure supplied to delivery instruments.

Shut-off Valves

Rotate clockwise 1/4 turn to Shut off.

Water Manual

Shut-off Valve

40

2

1

3

4

60

5

0

7

6

10

Air Regulator

Gauge

Air Manual

Shut-off Valve

Equipment Alert

Delivery components were designed to operate at the recommended settings. Poor performance or damage to equipment may result if recommended settings are not maintained.

© Midmark Corporation 2012

30

Pressure regulator adjustment...

A) Pull up knob and turn to adjust.

B) Watch regulator gauge as you turn knob to achieve desired setting

C) Push knob DOWN to lock.

Turn Counter-Clockwise for less pressure

Turn Clockwise for more pressure

0

4

5

6

7

0

1

0

004-0928-00

DA3027i

[Revised: mo/dd/yr]

Master Switch

Master switch supplies air to all delivery components when ON.

Purple tubing supplies 80 - 100 psi to the master switch from the air pilot valve in the J-box.

When Mater Switch is ON, 80 - 100 psi air is supplied thru red tubing to both the air and water pilot valves in the J-Box.

J-Box

Air Pilot Valve

80

PSI

1/8

RD

Supply Air

Water Pilot Valve

30

PSI

1/8

PR

1/4

YL

Supply Water

© Midmark Corporation 2012

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004-0928-00 [Revised: 1/8/14]

Brake / Water Pilot Solenoid Valve Assembly

This dual solenoid valve assembly gets electronic signals from the interface board to initiate brake and water pilot valve actions:

Brake Solenoid - electronically switches the brake valve On (open valve) and Off (close valve).

Water Pilot Solenoid - electronically switches the water pilot valve On (pilot valve open) or Off (pilot valve close). In turn the water pilot valve sends an air signal which turns the water valve On and Off.

Other Solenoid Valves

Reference the wiring or tubing diagrams to locate specific solenoid valves used on this unit. All function in the same way as the valve shown here.

Endodontic Solenoid - electronically switches the pilot valves for drive air and coolant air to the Bien Air handpieces On or Off. This valve is a

Normally Open valve, meaning, the electronic signal CLOSES the valve while no signal allows the valve to be OPEN.

Optional valves - located in a cuspidor.

Rinse / Fill Solenoid Valve Assembly - another dual solenoid valve assembly that exists in the optional cuspidor

Rinse Solenoid - electronically switches the bowl rinse valve On (open valve) and Off (close valve)

Fill Solenoid - electronically switches the cup fill valve On (open valve) or

Off (close valve).

Light only used on earlier models

Red LED indicator illuminates when the solenoid valve is ON

Electronic

Connections to

Interface Board

© Midmark Corporation 2012

32

004-0928-00

[Revised: 2/1/2016]

Interface Board

12V LED

+5V LED

+5V

VM

GND

PTA1

+12V

Display

J2

J11 J10

J13

To Endo

Valve

BK

RD

J13

J4

Flush

BK

RD

J4

J3

J6

24 VAC

24 VAC

COM

24 VAC

COM

24 VAC

COM

24 VAC

COM

Water

BK

RD

J6

(NOT USED)

COM

24 VAC

GND

SETTING

ENABLE

BOOST

AIR/ PRESSURE

SENSOR

BK

RD

Flex

BK

RD

Air

Equipment Alert

Use care to prevent static discharge when handling PC boards.

How the Interface Board works:

Inputs:

The Air Pressure Sensor receives drive air

(5-80 psig) when the footpedal is pressed.

Outputs:

Electronic signals to Air and Water Proportional valves, Flex Arm Brake, Endodontics and Flush solenoids.

Voltages to handpieces.

© Midmark Corporation 2012

33

004-0928-00 [Revised: mo/dd/yr]

Verifying Output Voltages from the Interface Board

Equipment Alert

Use care to prevent static discharge when handling PC boards.

To read the output voltage to the proportional air valve...

A) Pull a handpiece that uses air (Bien Air, turbine, scaler, etc.).

B) Set your meter to read VDC ( ).

C) Insert the meter’s probes into test points shown for the Air

Proportional Valve signal (J6 /Air Side on Interface Board).

Probes must make contact with terminals on wires to get a valid reading.

D) Press the foot pedal full down and watch the reading on your meter. A reading between 0 and 12 volts indicates the interface board output is working properly.

Note: The meter reading will vary dependent on the air volume setting for the pulled handpiece. If the air setting is 50% the reading will be 6.00 VDC. If the air setting is 100% the reading will be 12 VDC and so on.

Note: This method, modified for handpieces using water, can also be used to read the output voltage to the water proportional valve, using J6/Water Side test points.

Note

This method can also be used to read output voltages at the J13 and J4 connectors. These readings will either be 0 VDC (when component is OFF) or 12 VDC

(when component is ON).

See previous page to locate specific

Interface Board outputs.

Water

Side

Air

Side

© Midmark Corporation 2012

34

004-0928-00 [Revised: mo/dd/yr]

Integration Control Module

®

(ICM)

LEDs - light when e-field sensors are activated

Ethernet

USB

Host

Port

USB

Device

Port

LIN

© Midmark Corporation 2012

Display Ribbon

Cable

LEDs - light when handpiece holder sensors are activated

Control Pad

Ribbon Cable

WH

RD

BL

BR

GN

OR

YL

BK

Display Interface Harness

Connects to J2 on Interface Board

35

004-0928-00 [Revised: mo/dd/yr]

Handpiece Configurations and Holder Positions

Holder positions...

Functionality of a handpiece depends on the controls programmed to it. Controls are assigned to the handpiece through its holder position.

Position numbers are stamped inside the unit frame and correspond with the six position holders as shown. (Four position holder positions are also stamped in each unit. The /number is the four position number. A “ -” indicates an unused position)

Stamped Position

Numbers

Holder Positions

Equipment Alert

When properly positioned, handpiece tubing will always drape straight down from the delivery unit to the holder position without crossing over other tubing.

Adding a New Handpiece / Handpiece Reassignment...

A) A new handpiece must be assigned to a holder position using the Handpiece Assignment Screens.

© Midmark Corporation 2012

Click here to see how to verify or change handpiece assignment.

36

004-0928-00 [Revised: mo/dd/yr]

Air / Water Quick Connects

Quick connects are used to provide air and water to assistant’s unit handpieces.

Water Bottle Selector / Toggle Switch

The standard Air toggle switch is used to turn air supplied to the water bottle OFF/ON.

The optional City Water selector toggle is used to select either city water or bottle water for the delivery system.

Reference Water Bottle Tubing Diagrams

Standard Air Toggle

Switch

O-ring

Console

Air

Water

Optional City Water

Selector Toggle

LR

In-line regulator

© Midmark Corporation 2012

37

004-0928-00 [Revised: mo/dd/yr]

Adjusting Handpiece Actuators, Arm Tension and E-Field Sensors

Each smart handpiece has an actuator assembly with an optical sensor that detects whether the handpiece is at rest or is pulled.

Actuator assemblies are oriented differently on the Continental-Style Unit and the optical sensor operates thru a wire linkage as handpieces are pulled. The wiring and tubing connections are the same as on the standard unit.

E-field sensors are present at each of the break release touch indentations. They signal the software that the sensor is closed. See ICM.

Tension on the Continental-Style Unit arms can be adjusted with an Allen wrench as shown below. Remove the metal cover for better access to the adjustment.

Air OUT

Continental Unit

Standard Unit

Optical Sensor

(one shown connects

to HP2 on ICM)

3 way, N.C. valve

Handpiece Actuator Assembly

Handpiece Actuator Assembly

Air IN

Air OUT

Top Cover

Air IN

E-field Sensor

Metal

Cover

E-field Sensor

(one shown connects to J10 ICM)

© Midmark Corporation 2012

Less

Tension

Arm Tension Adjustment

More

Tension

38

004-0928-00

[Revised: 11/3/14]

Water Controls

Multiple control inputs affect handpiece water outputs for the Elevance Delivery systems. This chart relates how, in general, the setting of each water input control changes the water output at the delivery unit handpiece.

The Bien Air handpieces and Scalers have specific water behavior requirements controlled by the Integration Control Module

®

(ICM) under NORMAL operation.

See the folowing page for more details on the ICM control overrides that occur for the Bien Air handpieces in ENDO mode and for all Scaler handpieces.

Water Control Inputs:

Integration

Control

Module (ICM)

ON or OFF

Water Button

Override

(On Unit or

Assistant’s Unit)

Bypass Toggle

Switch

(Toggle setting)

OFF - - -

Normal

Bypass

Foot Control

Water Selector

Switch

Water ON or OFF

OFF

ON

OFF

ON

Water Outputs:

At the Handpiece the Water is:

(delivered via:)

OFF

ON

ON

OFF

ON

Normal

Bypass

Normal

Bypass

OFF

ON

OFF

ON

OFF

ON

OFF

ON

ON

(via Foot Control Rheostat)

OFF

ON

(via Foot Control Rheostat)

OFF

ON

(via Foot Control Rheostat)

ON

(via Water Override Button)

ON

(via Water Override Button / Foot

Control Rheostat)

ON

(via Water Override Button)

ON

(via Water Override Button / Foot

Control Rheostat)

Water Volume is

Controlled by

None

Bypass Adjustment Valve

None

Water Proportional Control Valve

Setting

None

Bypass Adjustment Valve

Water Proportional Control Valve

Setting

Bypass Adjustment Valve

© Midmark Corporation 2012

39

004-0928-00 [Revised: 7/29/14]

Bien Air and Scaler

Water Controls

Some handpieces have specific water behavior requirements. The control software overrides the button and switch controls when necessary to meet these requirements.

Use these charts to determine what the water output will be at each of the handpieces under the control input settings shown.

Water Controls for Bien Air Handpieces

Software overrides controls to force Water OFF when Bien Air operates in ENDO MODE only

Control Inputs: Output:

Water Button Override on ICM

(Screen reads Water:)

Water Button Override on Assistant’s Unit

Control Pad

Water Selector

Switch on

Foot Control

Control Screen

(Mode)

At the Handpiece the Water is:

Water buttons work as a single control input

On Blue LED ON Water ON Oper ON

On

Normal

Normal

Off

Blue LED ON

LED OFF

LED OFF

LED OFF

OFF

Water ON

OFF

OFF

Oper

Oper

Oper

Endo

ON

ON

OFF

OFF

Water ON

LED

OFF

LED ON

Equipment Alert

When the control screen water volume is set to 0%, the control screen graphic displays OFF in the triangle and delivers no water to the handpiece.

© Midmark Corporation 2012

Water Controls for Scaler Handpieces

Software overrides controls to force Water ON when scalers operate

Control Inputs: Output:

Water Button Override on ICM

(Screen reads Water:)

Water Button

Override on

Assistant’s Unit

Water Selector

Switch on

Foot Control

At the

Handpiece the Water is:

Water buttons work as a single control input

On Blue LED ON

On

On

On

Blue LED ON

LED OFF

LED OFF

Water ON

OFF

Water ON

OFF

ON

ON

ON

ON

Water ON

LED

OFF

LED ON

40

004-0928-00 [Revised: 7/29/14]

Flex Arm Adjustments

Console

Mount

Stop

Screw

Drag Adjustment

Screw

Drag Adjustment

Screws

To adjust flex arm drift...

A) Loosen screw on end cap and slide off arm cover.

B) Slide cover off flex arm mounting channels.

C) Adjust jam nut.

Note: Tighten jam nut if flex arm drifts DOWN

Loosen jam nut if flex arm drifts UP.

Flex Arm Drift

Adjustment

LR Mount

Mounting

Bolt (Drag

Adjustment)

© Midmark Corporation 2012

41

Jam Nut

004-0928-00 [Revised: mo/dd/yr]

Programming the Cuspidor Functions

Bowl Rinse...

Press bowl rinse button to activate the bowl rinse function.

Note: The default bowl rinse function allows water to run for 15 seconds then stops.

Bowl Rinse

Button

Cup Fill...

Press cup fill button to activate the cup fill function. Press and hold button after a cup fill to “top off” cup.

Note: The default cup fill function allows water to run for 5 seconds then stops.

Note: The “top off” function remains active for only 60 seconds after the cup fill function.

Cup Fill

Button

Program a new time for the cup fill function...

A) Press and release program button.

Wait to hear a beep to confirm it is in program mode..

B) Press and hold cup fill button for the desired amount of cup fill time.

C) Listen for two beeps to confirm the program.

Program a new time for the bowl rinse function...

A) Press and release program button.

Wait to hear a beep to confirm it is in program mode.

B) Press and hold the bowl rinse button for the desired amount of bowl rinse time.

C) Listen for two beeps to confirm the program.

© Midmark Corporation 2012

42

Program

Button

Cuspidor Lockout...

Tap program button three times to activate cuspidor lockout. Listen for a beep to confirm that the lockout is active.

Tap program button three times to inactivate cuspidor lockout. Listen for two beeps to confirm the lockout is inactive.

004-0928-00 [Revised: mo/dd/yr]

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