ReSound CIC User guide

ReSound CIC User guide
Hearing Instrument Supplement
ReSound Vea™ Custom
completely-In-the-canal (CIC)
hearing instruments
This supplement details the “how-to” aspects of your
newly purchased hearing instruments. Please refer
to the ReSound Vea User Guide that came with your
hearing instruments for important information including warnings and precautions.
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Model information:
Your hearing instrument model designation is
Manufactured by:
GN ReSound North America
8001 Bloomington Freeway, Bloomington, MN 55420
1-888-735-4327
GN ReSound Canada
303 Supertest Road, Toronto, Ontario M3J 2M4
1-888-737-6863
gnresound.com
[email protected]
Battery information:
Your hearing instrument uses battery size
10A
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ve10
MK603451 Rev. A 2012.02
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Contents
page
Getting started
Illustration of the hearing instrument������������������������� 2
How to use the hearing instrument��������������������������� 3
On/Off function
SmartStart™
Changing the battery
Inserting the hearing instrument . . . . . . . . . . . . . . . . 4
Removing the hearing instrument . . . . . . . . . . . . . . . 5
Controls and features
Telephone use
Acoustic phone program . . . . . . . . . . . . . . . . . . .
PhoneNow™ . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cell phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Listening to the radio or TV
Using assistive listening (tele-loop) systems
Low battery indicator . . . . . . . . . . . . . . . . . . . . . . . .
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7
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9
Maintenance
Proper handling
Daily maintenance . . . . . . . . . . . . . . . . . . . . . . . . . 10
Maintaining the sound inlet
Maintaining the sound outlet
Wax protection systems . . . . . . . . . . . . . . . . . . . . . 11
The CeruSTOP™ wax protection system
The HF3 wax protection system . . . . . . . . . . . . 13
Troubleshooting guide . . . . . . . . . . . . . . . . . . . . . . 16
ReSound Vea™ supplement—Custom CIC
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How to Use the Hearing
Instrument
Getting started
Illustration of the Hearing
InstrumenT
On/Off function
Your ReSound Vea hearing instrument is equipped
with an on/off switch integrated into the battery door.
1.Battery door and on/off switch
2.Sound outlet
3.Wax filter
4.Microphone sound inlet
5.Removal cord/notch
6.Air vent
4
•When the battery door is fully closed, the instrument
is turned on and the default program will be activated.
•To turn the instrument off, open
the battery door.
2/3
TIP: Whenever you are not
using the instrument, remember to turn it off to reduce battery consumption.
Off
Generally, people prefer to turn on the hearing instrument after it is fully inserted into the ear. If you would
like to turn on the instrument before inserting it into your
ear, your hearing healthcare professional can activate
the SmartStart™ function.
1
SmartStart™
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5
SmartStart™ allows you to insert the instrument into
the ear without annoying, squealing sounds. Starting
when the battery door is closed, it delays the activation of the hearing instrument for ten seconds. During
this 10-second period you will hear a series of single
beeps.
Changing the battery
The batteries for the hearing instrument are quite
small, which may cause difficulty in seeing the battery
and battery door markings. A magnifying glass and
good lighting may be helpful.
Open the battery compartment by pulling down on
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the door with your fingernail. Remove the old
battery, and insert a new
one with the “+” (flat) side
facing the “+” marking on
the battery door.
“+”
It should fit in like a puzzle
piece. The battery door
should close very easily.
Never use force to close the door as this may damage
your hearing instrument.
Always use a size 10A battery. Please note that if the
battery is weak, the hearing instrument performance
will be reduced.
TIP: Removing the battery when you are not
wearing the instrument will reduce battery consumption and extend battery life.
Inserting the Hearing Instrument
To insert the hearing instrument into your ear:
1.Hold the instrument with your thumb and forefinger,
either on the sides (as shown) or above and below.
2.Place the sound outlet portion into your
ear canal.
3.Insert the instrument
into your ear canal
with a gentle twisting
movement.
TIP: This process
can be made easier if you use the
other hand to pull
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back gently on your ear while sliding the instrument
into place.
By experimenting, you may find a method that is easier
for you. When properly inserted, the instrument should
fit comfortably in your ear. If the hearing instrument
irritates your ear in any way and prevents you from
wearing the instrument, please contact your hearing
healthcare professional.
NOTE: Never attempt to modify the shape of the
hearing instrument yourself.
Removing the Hearing Instrument
To remove the hearing
instrument from your
ear:
•Grasp the removal
cord with your thumb
and forefinger and pull
out.
or:
•Place your thumb on
the bottom and index
finger on the top of the
instrument. Using a slight corkscrew motion, carefully remove the instrument from your ear.
By experimenting, you may find a method that is easier
for you. Consult your hearing healthcare professional
if you have difficulty removing the hearing instrument.
Controls and features
Telephone Use
Telephone use may require some practice in order to
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maximize your performance.
Experimenting with various
hearing
instrument
features and proper
positioning of the telephone will help you
optimize the signal
you hear on the telephone.
All ReSound hearing instruments are equipped with an
adaptive digital feedback suppression system that is
designed to reduce whistling (feedback) when
an object, such as a telephone, is placed close
to your hearing instrument. When using the telephone, we recommend that you hold it close to the
microphone of the hearing instrument without laying it
directly on the hearing instrument. If feedback occurs,
hold the telephone still as the digital feedback suppression system adapts to suppress the whistle.
Additional features that can facilitate telephone use,
are described below. Consult your hearing healthcare
professional to identify which options are available in
your hearing instrument and are most appropriate for
your needs.
Acoustic phone program
An acoustic phone program is a listening program
that is specially designed for telephone use. It works
in combination with the digital feedback suppression
system and does not utilize a telecoil. You can access
it by using the program selector to choose the acoustic phone program.
Once the program is selected, hold the telephone
close to the microphone of the hearing instrument.
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You may need to reposition the telephone handset
slightly to find the best reception.
PhoneNow™
The PhoneNow™ function allows your hearing instrument to automatically switch to your tele­phone program when a telephone receiver is raised to the ear.
When the telephone receiver is removed from the ear,
the hearing instrument automatically returns to the
previous listening program. In most instances, it is
necessary to mount a magnet on the phone in order
to enhance your hearing instrument’s ability to detect
the phone signal.
Placement of PhoneNow magnet
In order to place PhoneNow magnets properly:
1.Clean the telephone receiver thoroughly.
2.Hold the telephone as you
typically would
when making a
telephone call.
3.Place the magnet just below
the sound port
on the telephone receiver. If necessary, move the
magnet to another position to improve ease of use
and comfort while speaking.
NOTE: Only use a recommended cleaning agent
to clean the telephone prior to placing the magnet on the phone.
PhoneNow usage
PhoneNow enables those who wear hearing instrument to use telephones in a normal manner. The hear7
ing instrument will generate a short melody of beeps
to indicate that the PhoneNow feature has automatically switched the hearing instrument to your telephone
program. Initially, you may need to move the telephone
receiver slightly to find the best position for reliable PhoneNow activation and good hearing on the telephone.
tening to news commentators since they usually speak
clearly, then try other programs.
If you find it difficult to listen to TV or radio, your hearing
healthcare professional will be able to give you advice
on available accessories to enhance your listening capabilities for TV and radio.
NOTE: PhoneNow precautions:
•Keep magnets out of the reach of pets, children
and people with mental disabilities. If a magnet
is swallowed, please seek advice from a medical
practitioner.
•The magnet is used to strengthen the magnetic field
of a telephone receiver and may affect functionality
of some medical devices or electronic systems. Always keep the magnet or a telephone equipped with
the magnet at least 30 cm (12”) away from pacemakers, credit cards and other magnetically sensitive devices.
•High distortion during dialing or phoning may mean
that the magnet is not in the optimal position relative to the telephone receiver. To avoid the issue,
please move the magnet to another place on the
telephone receiver.
•Only use magnets supplied by GN ReSound.
Cell phone
If you use a cell phone you may experience a buzzing or clicking noise. This is caused by a strong signal
generated by the cell phone. Consult with your hearing
healthcare professional to see if there are options to
improve the sound quality.
Listening to THE radio or TV
When listening to the TV or the radio, start out by lis8
ReSound Vea™ supplement—Custom CIC
Low battery indicator
Your hearing healthcare professional can activate a
low battery indicator in your hearing instrument. The
hearing instrument will reduce amplification and play a
melody of beeps if the battery voltage drops below a
critical threshold. This signal will recur every five minutes until the hearing instrument automatically switches off.
The timing of the low battery indicator can vary slightly,
depending on the type of battery used. It is recommended that you keep spare batteries on hand.
Maintenance
Proper handling
Your hearing instrument is protected by a layer of
protective, hydrophobic nanocoat material. However,
please follow these instructions to further prolong the
durability of your hearing instrument.
TIP: To avoid the need for unwanted repairs:
• Never immerse the instrument in water or other liquids as this may cause permanent damage to the
circuitry.
• Protect your hearing instrument from rough handling,
and avoid dropping it on hard surfaces or floors.
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• Do not leave the instrument in or near direct heat or
sunlight as excessive heat can damage the instrument or deform the casing.
•To avoid damage, hearing instruments should be removed prior to the application of hairspray, make-up
or other cosmetics.
Daily maintenance
Keep your hearing instrument clean and dry. Wipe the
case with a soft cloth or tissue after use to remove skin
oils or moisture.
Maintaining the microphone sound inlet
For proper function of the microphone, it is important to
clean the sound inlet by using the soft brush provided
with your hearing instrument to remove dust or other
sound disturbing debris. Your hearing healthcare professional can instruct you on how to properly use this
tool. Please refer to the illustration of your instrument
at the beginning of this insert to locate the microphone
sound inlet.
Maintaining the sound outlet
Your ReSound hearing instrument may be equipped
with a wax filter in the sound outlet. (Consult your hearing healthcare professional to determine if your instrument is equipped with such a filter.) This filter is located
at the end of the sound outlet and prevents debris from
getting into the hearing instrument. If the hearing instrument seems to have lost power and changing the
battery does not help, the filter may be blocked and
may need to be changed. Your hearing healthcare professional can instruct you on how to change the filter.
If your hearing instrument does not have a filter, earwax and/or other debris may collect in the sound outlet. The cleaning loop, provided with your hearing in10
ReSound Vea™ supplement—Custom CIC
strument, can easily be used to remove this material.
Your hearing healthcare professional can instruct you
on how to properly use this tool. When using this tool,
be careful not to damage or pull the tubing placed at
the opening of the sound outlet. If the tubing is pulled
out, the hearing instrument will need to be returned
for repair.
Wax protection systems
Your instrument may be fit with one of the following
wax protection systems. Consult your hearing healthcare professional to determine whether these systems
apply to your hearing instrument.
When using a wax protection system, a wax filter or
guard is mounted in the sound outlet at the canal end
of the hearing instrument for protection against wax
and moisture. If it becomes blocked, the filter or guard
will need to be replaced.
We suggest checking the wax filter or guard regularly
and exchanging it when it looks dirty or when the hearing instrument volume or sound quality is reduced.
NOTE: Do not use a wax loop to remove debris
from the canal end of the hearing instrument as
it can damage the wax protection system
Before changing the filter or guard, clean any visible
wax from the shell of your hearing instrument with a
soft cloth.
The CeruSTOP™ wax protection system
Wax guard tool
Removal side
Replacement side
11
To remove an old wax guard:
The HF3 wax protection system
1.Insert the removal side of the wax guard tool into
the used wax guard so that the shaft of the tool is
touching the rim of the wax guard.
To remove a used wax filter:
2.Slowly pull the wax guard tool straight out. Do not
twist the wax guard from the bushing.
1
1.Insert the threaded end of the HF3 tool into the
wax filter on the hearing instrument and then twist
the tool approximately one and a half turns.
2.Pull the HF3 tool out and away from the hearing
instrument. The wax filter should pull out with the
tool. If not, repeat Step #1, with an additional twist
of the tool.
1a
2
1b
2
Old wax guard
To insert a new wax guard:
3.Gently press the replacement side of the wax
guard tool straight into the hole of the sound outlet
until the outer ring lies flush with the outside of your
hearing instrument.
4.Pull the tool straight out—the new wax guard will
remain in place.
To dispose of a used wax filter:
3.With the used wax filter attached to the HF3 tool, insert the tool into the center slot of the filter package.
4.Slide the tool to the side. The used wax filter will
remain in the slot when you lift the HF3 tool
straight out.
3
4
3
New wax guard
4
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ReSound Vea™ supplement—Custom CIC
To install a new wax filter:
5.Press down on a new
wax filter in the package with the plastic
end of the HF3 tool.
5
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6.Lift straight up. A
new wax filter will
cling to the end of
the HF3 tool.
NOTES:
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7.Press the new wax filter straight into the canal tip of
the hearing instrument.
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8.Gently move the HF3 tool side to side while pulling
it away from the hearing instrument. The new wax
filter is now installed.
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Important: Please refer to the documentation
provided with your hearing instrument for
important precautions and warnings.
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Troubleshooting Guide
SYMPTOMCAUSE
POSSIBLE REMEDY
No sound
•
•
•
•
•
• Broken microphone
• Turn on by closing the battery door
• Replace battery
• Insert battery properly
• Clean sound inlet or outlet
• Change wax filter, or consult
your hearing healthcare professional
• Consult your hearing healthcare professional
Not loud enough
•
•
•
•
• Change in hearing
• Excessive earwax
• Volume set too low
• Hearing instrument settings not optimal
• Replace battery
• Remove and reinsert
• Clean sound inlet or outlet
• Change wax filter, or consult
your hearing healthcare professional
• Consult your hearing healthcare professional
• Consult your hearing healthcare professional
• Adjust the volume control and/or consult
your hearing healthcare professional
• Consult your hearing healthcare professional
Whistles
• Poorly fitting instrument
• Build-up of earwax
• Consult your hearing healthcare professional
• Consult your hearing healthcare professional
Distorted or not clear
• Battery low
• Hearing instrument damaged
• Hearing instrument settings not optimal
• Replace battery
• Consult your hearing healthcare professional
• Consult your hearing healthcare professional
Not turned on
Battery low/dead
Battery improperly inserted
Blocked sound inlet or outlet
Blocked wax filter
Battery low
Instrument loose
Blocked sound inlet or outlet
Blocked wax filter
If there are any other problems not mentioned in this guide, please contact your hearing healthcare professional.
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