Soleus Air HCC-C15HP
PACKAGED TERMINAL
AIR CONDITIONER with HEAT PUMP
Installation and Operating Instructions
Model No.:HCC-C09HP-A
HCC-C12HP-A
HCC-C15HP-A
4004987
V140708
CONTENTS
IMPORTANT NOTE TO THE SERVICER
UNIT FEATURES… ………………………………………… 2
Read this manual and familiarize yourself with the specific
items which must be adhered to before attempting to
service this unit. The precautions listed in this Installation
Manual are intended as supplemental to existing
practices. However, if there is a direct conflict between
existing practices and the content of this manual, the
precautions listed here take precedence.
INSTALLATION INSTRUCTION… …………………………4
WIRING…………………………………………………………7
OPERATING INSTRUCTIONS ..................... … … … 8
MAINTENANCE AND CLEANING ……………………… 10
NORMAL OPERATING SOUNDS AND CONDITION……… 12
DIAGNOSTIC CODES… ………………………………… 12
TROUBLE SHOOTING………………………………………13
RECOGNIZE THIS SYMBOL
AS A SAFETY PRECAUTION
WARRANTY ................................................. 14
IMPORTANT NOTES:
WARNING
Before using this manual, check the serial plate for proper
model identification.
THE MANUFACTURER WILL NOT BE RESPONSIBLE FOR ANY
INJURY OR PROPERTY, DAMAGE ARISING FROM IMPROPER
SERVICE OR SERVICE PROCEDURES. IF YOU INSTALL OR
P E R F O R M S E RV I C E O N T H I S U N I T, Y O U A S S U M E
RESPONSIBILITY FOR ANY PERSONAL INJURY OR PROPERTY
DAMAGE WHICH MAY RESULT, MANY JURISDICTIONS
REQUIRE A LICENSE TO INSTALL OR SERVICE HEATING AND
AIR CONDITIONING EQUIPMENT.
The installation and servicing of this equipment must be
performed by qualified, experienced technicians only.
Due to policy of continual product improvement, the right is
reserved to change specifications and design without
notice.
IMPORTANT NOTE TO THE OWNER
WARNING
This manual is to be used by qualified, professionally trained
HVAC technicians only. The manufacturer does not assume
any responsibility for property damage or personal injury for
improper service procedures or services performed by an
unqualified Person.
HIGH VOLTAGE
DISCONNECT ALL POWER BEFORE SERVICING OR
INSTALLING THIS UNIT. MULTIPLE POWER SOURCES MAY
BE PRESENT, FAILURE TO DO SO MAY CAUSE PROPERTY
DAMAGE, PERSONAL INJURY OR DEATH.
-1-
• High Pressure Protection-The unit will shut off
automatically when the pressure in the system is over
638 psi and within 10 minutes, after the compressor
turns off, the unit will restart when the pressure turns
back below 551 psi. This protection can effectively
avoid the burst and leakage of pipes, lessen the
system failures and prolong the service life.
UNIT FEATURES
This unit has many features which are different than those
found on conventional PTAC units. The servicer must be
familiar with these features in order to properly handle
the unit .
• LCDI Cords-Underwriters Laboratories and the
National Electric Code (NEC) now require power
cords that sense current leakage and can open the
electrical circuit to the unit on units rated at 250 volts
or less. In the event that unit does not operate, check
the reset button located on or near the head of the
power cord as part of the normal troubleshooting
procedure.
• Failure Tolerance-If the unit is in protection mode
less than 4 times in one hour, the accumulation times
will reset to avoid system failure. Only when the unit
enters protection mode more than 4 times in one
hour, the system will fail to restart automatically and
need manual restart.
• Standard Physical Dimensions-The series PTAC
is with the same dimensions 42" wide x 16" high x 133/4" deep
Replacement of older units is made easy.
• Weather-Protected Electrical Components-Vital
electrical components are protected from the weather
by locating them on the indoor side of the weather
barrier.
LCDI power Cord
• Highly Featured Microprocessor ControlsMicroprocessor controls are programmed to interface
with the temperature sensors to maximize comfort
conditions for the room occupant and provide
outstanding features.
Thermistors are used to sense small changes in
temperature to give excellent room control and allow
the microprocessor to monitor and react to changing
conditions.
• Automatic Emergency Heat on Heat Pump
• Automatic 3-minute compressor lockout-After
the compressor cycles off, it will not restart for three
minutes.
• Random restart delay-To help eliminate power
surges after a power outage, the unit is equipped with
a two to four minute random restart delay feature.
Whenever the unit is plugged in with the master
switch turned on and the mode switch set in the cool
or heat mode, a random restart will occur. A random
restart condition can be avoided by setting the mode
switch in the fan only or off position before applying
power to the unit.
Units-Automatically uses electric resistance heat if
the heat pump fails.
selected room temperatur .
• Indication LEDs-The control panel has LEDs that
correspond to fan operation and to indicate unit
status. The LEDs next to the selections ON/OFF,
FAN, COOL, and HEAT indicate which operational
FAN
SPEED
HEAT
HIGH
LOW
COOL
AUTO
FAN
ON/ OFF
Figure 1
-2-
• High-Temperature Heat Pump Operation Protection
-Automatically protects the compressor if heat pump is
operated with high indoor coil temperatures. Power to
the outdoor fan
turned off if the
indoor coil gets too hot during heat pump operation to
prevent damage to the compressor.
• Fan Motors Permanently Lubricated-All units
have two fan motors for quiet operation and maximum
operating efficiency.
UNIT ACCESSORIES
This unit is designed for through-the-wall installation in
new or existing buildings. To complete the installation
of this PTAC, an insulated wall sleeve and an outdoor
grille (either the stamped aluminum grille, or the
architectural grille ) are required.(not included in this package).
Motors are permanently lubricated to reduce
maintenance and totally enclosed to keep dirt and
water out of the motor windings.
• Indoor Fan Speed Selections LOW /HIGH-Unit
may be operated in low fan speed or high fan speed.
Some speed may not be present based on unit
capacities.
The chassis,cabinet front and wall mount thermostat wiring
are shipped in one carton.
OPTIONAL ACCESSORIES
Power switch Kit
Wall Sleeve Kit
Key Lock Kit
Drain Kit
Filter Kit
Hard Wire Kit
Wire Harness Kit
Architectural Grille Kit
Stamped Louver Kit
LCDI Power Cord
Wireless IR Antenna
Wireless IR Thermostat
Electric And Non Electric Sub Base Kit
IR REMOTE CONTROLLER
• Rotary Compressor -Smoother operation for quiet,
dependable service and high efficiency.
• Indoor Coil Frost Control-Prevents indoor coil from
freezing. Frost can form on the indoor coil when the unit
is operated in cooling when the outdoor temperature is
low. The unit automatically shuts the compressor off
until the indoor coil temperature warms to the point
where frosting will no longer occur. Then restart the
compressor.
WARNING
HIGH VOLTAGE
DISCONNECT ALL POWER BEFORE SERVICING OR
INSTALLING THIS UNIT. MULTIPLE POWER SOURCES MAY
BE PRESENT, FAILURE TO DO SO MAY CAUSE PROPERTY
DAMAGE, PERSONAL INJURY OR DEATH.
NOTE: Consult sales literature for the appropriate
voltage and amperage selections, if applicable.
-3-
INSTALLATION INSTRUCTIONS
To ensure that the unit operates safely and efficiently, it must be installed, operated and maintained according
to these installation and operating instructions and all local codes and ordinances or, in their absence, with the
latest edition of the National Electric Code. The proper installation of this unit is described in the following
sections. Following the steps in the order presented should ensure proper installation.
WARNING
HIGH VOLTAGE
DISCONNECT ALL POWER BEFORE SERVICING OR
INSTALLING THIS UNIT. MULTIPLE POWER SOURCES MAY
BE PRESENT, FAILURE TO DO SO MAY CAUSE PROPERTY
DAMAGE, PERSONAL INJURY OR DEATH.
Wall Sleeve
(not included in the package)
Outdoor Grille
(not grille
included in the package)
Outdoor
Wall sleeve
Outdoor Fan
Display Module
Indoor Fan
Front and discharge grille
Electric heater
Outdoor coil
Rotary compressor
Power cord coverplate(not show)
Control box
Indoor coil
WALL SLEEVE ASSEMBLY
Figure 2
(OPTIONAL ACCESSORY)
Two kinds of wall sleeve are optional for customers, one is reassemble wall sleeve and the other one is
welding integrated wall sleeve.
Removable Wall Sleeve
The removable wall sleeve can be removed and occupies less space and is convenient to transport. Follow the
below steps to install :
a) Unpack all parts and accessories, referring to Fig 1.
b) Assemble the wall sleeve by first “clip locking” the side pieces to the bottom piece.
c) Assemble the top piece to the assembled side and top piece.
Welded integrated wall sleeve
Welded integrated wall sleeve is featured by artistic appearance and stable structure referring to Fig 2.
Customers can purchase together with unit.
42"
16"
CLIPLOCK
SLEEVE
PIECE
3"
4
13
BOTTOM
Fig 1
Fig 2
-4-
SLEEVE INSTALLATION (not included in the package)
MAIN STUD
JACK STUDS
HEADER-4"×4"OR
2-2"×4"ON EDGE
Wall sleeve location
When making the wall opening, please observe the
following requirement:
16-1/4"MIN
A) The air inlet and outlet should be unblocked and the air
can be delivered to every corner of the room
ADJUSTABLE FRAMING TO SECURE
THIS DIMENSION
42-1/4"MIN
B) Install the unit in places that are away from heat source
or sources of flammable gases.
C) Do not install the unit in places that are subject to strong
dust
CRIPPLE
JACK STUD
FINISHED FLOOR
D) Do not install the unit in places where the operational
noise and exhausted air might trouble your neighbour.
Note:Do not remove the stiffener
support from inside the wall case
until the chassis is to be installed.
SUB-FLOOR
Fig 5
E) There should be sufficient space margins around the
unit to facilitate maintenance and repairs(refer to Fig 3
and 4)
Chart 2
minium finished opening
dimensions
Height
width
NO.1
16-1/4"
42-1/2"
NO.2
16-1/4"
42-1/4"
sleeve dimensions
height
width
depth
16"
42"
13-3/4"
(16"/18"/24")
NOTE: NO.1 means using field supplied sleeve angles
NO.2 means not using field supplied sleeve angles
1
In order for condensate water to drain properly inside the
unit, the sleeve must be installed properly:
2
• Level from right to left.
Fig 3
• A slight downward pitch from the indoor side to the
out-door side as shown below(Fig 6).
• Fasten the wall sleeve(Fig 7).
Inside
Outside
Level
Wall
Sleeve
1/4 Bubble
Tilt to
Outside
Fig 4
Chart 1
Dimensions
Recommended installation clearance
D1
Projection of case into room-1/2"minimum up to1-3/4"maximum
without use of electrical sub-base.
Note: 2-3/8" minmum when sub-base is used.
D2
Height above finished floor or top of carpet-1/2"minimum,
2" recommended without sub-base-3" minimum with sub-base.
Outside
Wall
Preparation of the wall
Fig 6
Proper Sleeve Tilt
The sleeve should be installed during construction and
lintels should be used to support the block above the wall
sleeve. The sleeve can not support the load of bricks/
blocks.
For existing construction, wall opening must be created,
the proper dimensions are necessary to avoid use of fillers
or additional framing .The sleeve is modular in height and
width(refer to Fig 5& Chart 2).
Height:
Fits 2 courses concrete block
Fits 6 courses standard brick
Fits 5 courses jumbo brick
Width:
Fit approximately 3 stud spaces.
WOOD
SCREW
MOLLY
OR TOGGLE
BOLT
Fig 7
-5-
EXPANSION
ANCHOR
BOLT
OUTDOOR GRILLE(OPTIONAL ACCESSORY)
4. Secure the chassis to the wall sleeve using three screws
on each side of the chassis to ensure a proper seal
between the chassis and the wall sleeve. The screws are
supplied in a plastic bag.
An outside grille must be installed to direct air flow for
proper unit operation and also protect the outdoor coil. The
grille must be installed before installing the chassis.
When replacing an old chassis with an existing grille or
using a specialized grille in a new installation, please
check with after-sales engineer of supplier to determine if
the new chassis should be used with the nonstandard
specialized grille. An improper outdoor grille can decrease
cooling or heating capacity, increase energy usage and
shorten compressor life and possibly void the warranty.
IMPORTANT NOTES:
1. The unit is equipped with a rubber grommet mounted
compressor. These grommets are factory set and require
no adjustment.
2. Check the indoor and outdoor grilles for obstructions to
air flow. The unit must be located where curtains, furniture,
trees, or other objects do not block the air flow to and from
the unit. If air is obstructed and/or deflected back into the
unit, the air conditioner compressor may cycle on and off
rapidly. This could damage the compressor or possibly
void the warranty.
FRONT REMOVAL
1. Grasp the cabinet front.
Cabinet Front Removal View 1
2. Pull the bottom of the cabinet front away from the
chassis until the retaining clips disengage.
Chassis Installation View 1
Cabinet Front Removal View 2
3. Lift the cabinet front off the chassis. Reverse this
procedure to reinstall the cabinet front
-6-
WIRING
Operating Voltage
Voltage Utilization Range
Unit Voltage
Cord connection to a wall socket is not permitted for 265V
units. All 265V units must be hard wired using the hard
wire kit or make use of the plug in receptacle in the
standard subbase.
Rating
Minimum
Maximum
230/208
197
253
265
238
292
Chart 3 -Operating Voltage
230~208V units are equipped with LCDI power cords and
can open the electrical circuit to the unit. In the event the
unit does not operate, check the reset button located on or
near the head of the power cord as part of the normal
trouble shooting procedure.
Tandem
230/208V 15Amp
Perpendicular
230/208V 20 Amp
Large tandem
230/208V 30Amp
265V 15Amp
265V 20 Amp
265V 30Amp
WARNING
HIGH VOLTAGE
DISCONNECT ALL POWER BEFORE SERVICING OR INSTALLING
THIS UNIT. MULTIPLE POWER SOURCES BE PRESENT, FAILURE
TO DO SO MAY CAUSE PROPERTY DAMAGE, PERSONAL INJURY
OR DEATH.
DO NOT SERVICE THIS UNIT WITHOUT FIRST SHUTTING OFF THE
POWER TO THE UNIT FROM THE CIRCUIT BREAKER AND/OR
REMOVING THE UNIT CORD SET PLUG FROM THE WALL OUTLET.
Fig 8 Receptacles/Sub-bases
WARNING
TO AVOID THE RISK OF PROPERTY DAMAGE, PERSONAL
INJURY OR FIRE , USE ONLY COPPER CONDUCTORS.
WARNING
TO AVOID PROPERTY DAMAGE, PERSONAL INJURY OR
DEATH DUE TO ELECTRICAL SHOCK, DO NOT USE AN
EXTENSION CORD WITH THIS UNIT.
WARNING
WALL MOUNTED THERMOSTAT INTERFACE
TO AVOID THE RISK OF PROPERTY DAMAGE, PERSONAL
INJURY OR FIRE DO NOT INSTALL WITH POWER CORD
STRETCHED OR UNDER A STRAIN AS THIS MAY CREATE
LOOSE PLUG/RECEPTACLE CONNECTION.
R LS GH B Y W GL C
WARNING
TO AVOID THE RISK OF PERSONAL INJURY, WIRING TO THE
UNIT MUST BE PROPERLY POLARIZED AND GROUNDED.
RED-24VAC
Purple-LS control
Green-High fan speed
Blue-Reversing valve
Yellow-Compressor
White-Heater
Orange-Low fan speed
Black-Common ground
WARNING
THIS AIR CONDITIONER IS NOT MEANT TO PROVIDE
UNATTENDED COOLING OR LIFE SUPPORT FOR PERSONS
OR ANIMALS WHO ARE UNABLE REACT TO THE FAILURE OF
THIS PRODUCT.
THE FAILURE OF AN UNATTENDED AIR CONDITIONER MAY
RESULT IN EXTREME HEAT IN THE CONDITIONED SPACE
CAUSING OVERHEATING OR DEATH OF PERSONS OR
ANIMALS.
R LS GH B Y W GL C
VOLTAGE MEASUREMENTS
Thermostat
Fig 9 wall mounted thermostat wiring
Once the unit is properly wired, measure the unit supply
voltage. Voltage must fall within the voltage utilization
range given in Chart 3.
NOTE: See the “Remote Thermostat Change"instructions before
use the thermostat.
-7-
OPERATING INSTRUCTIONS
(ACCESSORY OPTIONAL)
CONTROL PANEL OPERATION
Operation
buttons
Mode mode
Buttons
Press these buttons to
Press these buttons to select
select the unit operate on
Heat mode, Cool Mode
heat
mode, cool mode or fan
or Fan mode.
mode.
Receiver of IR remote controller signal
FAN
SPEED
SPEED
HEAT
HIGH
LOW
COOL
Operation
modeIndicator
indicator
Operation Mode
lamps
Lamps
when
the
unit
operates
on
When the unit in on Heat mode,
heat
or cool
mode
Cool mode,
or or
Fanfan
mode,
the the
indicator
lamps
willwillbe
mode indicator
lamps
light up.
actived.
Fan Speed
Fan
Speedbutton
Button
Press
Pressthis
thisbutton
buttonto
toselect
select
the
thefan
fanspeed
speedon
onhigh,
high,low
low,or
or auto.
auto.
AUTO
FAN
ON/OFF
Digital
DigitalDisplayer
displayer
On normal operation it indicates room temperature;
When pressing + or - button, it indicates setting temperature ;
On time operation, it indicates timer time;
On failure operation, it indicates failure code.
Fig 10 Use of unit mounted control panel
Fig 10
Fig 11 Use of hand held remote controller
-8-
Fanspeed
speed indicator
indicator lamp.
lamps.
Fan
Operation
Operationstatus
statusindicator
indicator
lamp.
lamp.
ON/OFF Button
button
ON/OFF
Pressthis
thisbutton
button to
to turn
turn the
Press
the
unitON
ONor
orOFF.
OFF.
unit
WARM
WARMButton
button
Press this
Pressing
thisbutton
buttontotoset
setroom
roomtemperature
warmer.
temperature warmer.
Cool Button
COOL
button
Press this
button
to to
setset
room
temperature
Pressing
this
button
room
cooler.
temperature cooler.
: unit control panel has control of unit.
COOL/FAN/HEAT MODE OPERATION
PROCEDURE
: wall thermostat has control of unit.
Control panel:
 Press the ON/OFF button.
11
VENTILATION CONTROL
Press the HEAT/COOL/FAN button, select the operation
mode: heat/cool/fan.

12.
The ventilation control lever is located at left side of unit,
behind front panel.
Press + or - button, to set your desired temperature. The
setting temperature range is 60-90°F(16-32°C).

NOTE: The vent door shipping tape must be removed before
using vent control lever. See Fig 12 and Fig13.
Press the FAN SPEED button, to set your desired air
flow rate: high/ low/auto.

When set at close, only the air inside the room is circulated
and filtered;
Remote controller:
 Press the ON/OFF button with the remote controller
pointing toward the packaged terminal air conditioner.
When set at open, some outdoor air will be drawn into room,
this will reduce heating or cooling efficiency.
 Press the MODE button, select the operation mode:
cool/fan/heat.
 Press + or - button, to set your desired temperature. The
setting temperature range is 61-88°F(16-31°C).
Press the FAN SPEED button, to set your desired air
flow rate:hig/ low/auto.

TIMER PROCEDURE
Fig 11
( Remote controller)
When cells are inserted, the present time is automatically
set to AM 0:00.EX.:set to AM10:30.
 Open the back cover, push the CLK button .The time
indicator is flickering and can set the present time.

Press the HOUR button.(set to AM 10:00)

Press the MIN button.(set to 30)
 Press the CLK button again, and then close the back
cover.
Remove shipping
screw if present
Fig 12 Shipping Screws Location
Fig 13 Shipping Screw Location
The vent control allows outside air to be drawn into the
conditioned area. This outside air can provide ventilation
when the blower is operating, but it will increase the
heating or cooling load and operating costs.
To obtain access to the vent control
R1
R2
R3
R4
R5
R6
R7
R8
72
90
1. Remove the cabinet front (see Front Removal).
Heating Temperature Limits(°F)
86
86
90
74
92
90
2. Remove the shipping screw (if installed) from the vent
door.
Cooling Temperature Limits(°F)
63
65
72
72
67
69
68
3. Remove the label (if present) from over the vent control
lever on the left side of the chassis. Remove the vent door
shipping screw.
60
4. Rotate the vent control lever to either open or close
the damper.
-9-
Discharge Air Flow
WARNING
3. Remove the seven (7) screws which secure the
discharge air grille to the cabinet front.
HIGH VOLTAGE
DISCONNECT ALL POWER BEFORE SERVICING OR
INSTALLING THIS UNIT. MULTIPLE POWER SOURCES BE
PRESENT, FAILURE TO DO SO MAY CAUSE PROPERTY
DAMAGE, PERSONAL INJURY OR DEATH.
Location of 7 Screws
Discharge Air Flow Grille Removal
4. Rotate the grille 180° clockwise
5. Reinstall the screws securing the discharge air grille to
the cabinet front. Reinstall the cabinet front on the unit.
MAINTENANCE AND CLEANING
Vent door lever positions
WARNING
HIGH VOLTAGE
DISCONNECT ALL POWER BEFORE SERVICING OR
INSTALLING THIS UNIT. MULTIPLE POWER SOURCES BE
PRESENT, FAILURE TO DO SO MAY CAUSE PROPERTY
DAMAGE, PERSONAL INJURY OR DEATH.
AIR DISCHARGE GRILLE
The discharge grille can be adjusted to expel air at
either a 15°or 55°angle。
M O N T H LY M A I N T E N A N C E A N D
CLEANING
Intake Air Filters
15°
Discharge
Air
To properly maintain the operational performance of
your PTAC unit, it is extremely important that the inlet
air filters be cleaned once per month or more often if
operated in dusty or dirty locations or conditions. The
intake air filters are constructed of durable
polypropylene. The "air intake" air filters can be easily
inserted into the cabinet front, using the filter guides.
Before cleaning the intake filter, turn the unit off by
setting the mode switch to the OFF position. Filter
should be cleaned as required.
55°
Discharge
Air
Discharge Grille Orientation Options
Use the following procedure to change the angle of the
discharge air flow:
The following procedure is used to remove the intake
filler:
1. Remove the front cabinet (see Front Removal).
1. Grasp each filter by its molded handle, located on the
front edge of the front, below the discharge grill.
2. Position the front so that the backside is accessible.
-10-
2. Pull the filter straight up and remove.
Routine scheduled Maintenance
3. Clean filter with vacuum or with running water.
To achieve continuing top performance and high efficiency,
establish a “once a year" cleaning/inspection schedule for
the unit. Take the unit out of the sleeve and thoroughly
clean and rinse. Be sure to include in the yearly cleaning
the evaporator coil, and condenser coil, basepan, and
drain passages.
Reverse this procedure to reinstall the filter.
Filter is removed by grasping
the filter's top and gently
pulling up
Scheduled maintenance can be accomplished by either
qualified local maintenance staff or by an authorized
servicer. They must follow the instructions described in this
manual.
Front removal is not
necessary to
remove the filter
Adverse Operating Conditions Maintenance
Units operating in dusty or corrosive locations; i.e.
dusty construction site or sea coast, must be cleaned
more often. A minimum of four (4) times a year will
maintain proper operational conditions and protect unit
components.
Vent Screen
Before cleaning the vent screen, disconnect power to the
unit by unplugging the power cord at the wall outlet or
subbase, or disconnect power at the fuse box or circuit
breaker. If unit is operated with vent door closed, the vent
screen does not need to be cleaned.
to be cleaned.
1. Remove the cabinet front as described in Front
Removal.
2. Remove the six screws securing the chassis to the wall
sleeve.
3. Slide the chassis out of the wall sleeve far enough so
that the vent screen is accessible.
4. Clean the vent screen, slide the chassis back into the
wall sleeve, secure it in place with six screws and reinstall
the front cabinet.
Wall sleeve (not included in this package)
Clean the wall sleeve while cleaning the unit. The
caulking around the sleeve should be checked to make
sure that any potential air and water openings around
the sleeve are properly sealed. The wall sleeve's level
should also be rechecked. Proper leveling for most
installations are a 1/4 bubble tilt to the outside and
level from right to left. Contact your sales person for
detailed maintenance or cleaning instructions.
CAUTION!
DO NOT USE COMMERCIAL GRADE COIL CLEANERS. SOME
OF THESE CLEANERS MAY CONTAIN ETHYLENE DIAMINE
TETRACETIC ACID (EDTA) WHICH CAN SHORTEN THE LIFE
OF THE CONDENSER COIL.
Cabinet Front
Base pan and Condenser coil
The cabinet front and discharge air grille can be cleaned
with a water dampened cloth. Under no circumstances
should hydrocarbon-based cleaners (e.g. acetone,
benzene, naphtha gasoline, etc.) or ammonia based
cleaners be used to clean the front or air grilles. Use care
when cleaning the control area.
Before cleaning the base pan and condenser coil, turn
OFF unit mode switch and disconnect power to the unit.
Y E A R LY M A I N T E N A N C E A N D
CLEANING
NOTE:
Use a mild biodegradable detergent when
cleaning the unit. Special care must be taken to protect the
unit's control board and other electrical components from
getting any water on them while cleaning. The use of harsh
or caustic cleaning agents or materials such as bleach or
coil cleaners that are not designed for PTAC products will
cause damage or deterioration of the aluminum fin or coil
material and is not recommended. Care must be taken not
to bend the aluminum fin stock.
-11-
To disconnect power, either unplug the power cord at the
wall outlet or subbase, or disconnect power at the fuse box
or circuit breaker
1. Create a water tight seal by tightly covering the entire
control panel area and fan motor with plastic. Creating this
seal prevents water from entering the control area or the
fan motor and damaging the unit.
2. Spray condenser coil and base pan down with water.
Next spray a mild biodegradable detergent onto the
condenser coil and base pan. Let set for five (5) minutes.
3. Rinse condenser coil and base pan with water again.
NOTE: Ensure water pressure is no higher than that of an
ordinary garden hose and the water temperature no higher
than 120°F.
4. Tilt the non-compressor side of the unit up no higher
than 45 degrees and allow water to drain out the other side
of the unit.
Air sounds
The fan cycle switch sets the operational mode of the fan.
In the ON position the fan will run continuously whenever
power is applied in this mode. In the AUTO position, the
fan will cycle on and off with the compressor or electric
heater.
5. Remove excess water left in the base pan by wiping the
base pan with a dry cloth.
6. Remove the water-tight seal from the motor and
control panel area.
Starting delay
7. Reinstall unit back into wall sleeve.
You may notice a few minutes delay in the starting if you
try to restart the unit too soon after turning it off or if you
adjust the thermostat right after the compressor has
shut off. This is due to a built– in delay to protect the
compressor.
8. Allow unit to dry for 24 hours before reapplying power.
When power is reapplied test unit for proper operation.
9. Place a non-acidic algaecide in the base pan to inhibit
bacteria growth. Ensure the algaecide is compatible with
wet coil operation and is not corrosive to the coil.
Buzzer Response
The buzzer will chime “Di”(0.1 sec) as response when
receiving the effective order from key pad control and
remote control.
CAUTION!
HIGH PRESSURE AND HIGH TEMPERATURE CLEANING IS
NOT RECOMMENDED.
DOING SO COULD DAMAGE THE ALUMINUM FIN STOCK
AND ELECTRICAL COMPONENT.
DIAGNOSTIC CODES
Clearance Check
The Diagnostic Maintenance provides detailed
information on PTAC control operation and operational
status including present modes, failures , airflow restriction
warnings , operating temperatures, and past failures.
Clearances around the unit should also be checked to
make sure that the intake air and discharge air paths have
not become blocked or restricted. A minimum of eight
inches clearance is needed from unit to furniture, beds, or
other objects for proper operation. Restricted discharge or
intake air will reduce the unit's operational performance. In
severe airflow restrictions damage can occur to unit
components such as the compressor, electric heater or fan
motor.
To enter Diagnostic Status Report mode, press and hold
the down arrows and, while hold press the FAN SPEED
key for a period of five (5) seconds.
The meaning of figure on display pad is as below:
X.X----(0~4: time of protection)
└ ━ is protection mode(1: anti-frost; 2: overheat; 3: high
pressure; 4:anti-freezing)
NORMAL OPERATING SOUNDS
AND CONDITIONS
Water trickling sounds
Water is picked up and distributed over the coil. This
improves the efficiency and helps with water removal.
Water dripping
Water will collect in the base pan during high humidity
days. This can cause overflow and drip from the outside of
the unit.
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Failure code
Content of defect
E2
Indoor coil temperature sensor failure
E3
Indoor temperature sensor failure
E5
Outdoor coil temperature sensor failure
E8
Overheating protection/defrosting
E9
High pressure protection
TROUBLESHOOTING
POSSIBLE CAUSES
SOLUTIONS
UNIT DOES NOT START
● Unit may have become unplugged
● Fuse may have blown
● Circuit breaker may have been tripped
● Unit may be off or in wall thermostat mode.
Check section on dipswitch settings to verify
dipswitches are set properly.
● Unit may be in a protection or diagnostic failure
mode. See section on diagnostic codes.
● Check that plug is plugged securely in wall receptacle.
DISPLAY HAS STRANGE NUMBERS/CHARACTERS
ON IT
● The unit may be in a diagnostic condition. Check
diagnostic codes --- checking Control section to determine
if unit has had a failure.
Note :Plug has a test/reset button on it. Make sure that the
plug has not tripped.
● Replace the fuse.
● Reset circuit breaker.
● Turn unit on (bottom right button on keypad).
Note: If the unit turns on, the LED will be green. If the unit is
off , the LED will be red. If there is no LED on, there is a
problem with power or damage to the control.
● The unit may be set for ° C (instead of ° F), see the keypad
configuration section
UNIT MAKING NOISES
● Clicking, gurgling and whooshing noises are normal during
operation of unit.
UNIT NOT COOLING / HEATING ROOM
● Make sure that curtains, blinds or furniture are not restricting or
blocking unit airflow.
● Unit air discharge section is blocked
● Reset to a lower or higher temperature setting.
● Temperature setting is not high or low enough
● Remove and clean filters.
Note: Setpoint limits may not allow the unit to heat or
cool the room to the temperature desired. Check
section on dipswitch settings.
● Unit air filters are dirty.
● Room is excessively hot or cold when unit is started
● Vent door left open
● Allow sufficient amount of time for unit to heat or cool the room.
Start heating or cooling early before outdoor temperature, cooking
heat or gatherings of people make room uncomfortable.
● Close vent door.
● Check dipswitch settings for desired comfort.
● Wait approximately 3 minutes for compressor to start
● Unit may be in a protection or diagnostic failure mode.
Check section on Intelligent Self --- checking Control.
● Compressor is in time delay. There is a protective time
delay (approx . 3 minutes) on starting the compressor
after a power outage(or restarting after it has been
turned off ), to prevent tripping of the compressor
overload.
● If a drain kit has not been installed, condensation runoff
WATER DRIPPING OUTSIDE
WATER DRIPPING INSIDE
● Wall sleeve is not installed level
during very hot and humid weather is normal. See Note 2. If
a drain kit has been installed and is connected to a drain
system, check gaskets and fittings around drain for leaks
and plugs.
● Wall sleeve must be installed level for proper drainage of
condensation. Check that installation is level and make any
necessary adjustments.
● When outdoor temperature is approximately 55°F
ICE OR FROST FORMS ON INDOOR COIL
● Low outdoor temperature
● Dirty filters
COMPRESSOR PROTECTION
● Power may have cycled, so compressor is in a restart
protection.
(12.8°C) or below, frost may form on the indoor coil when
unit is in Cooling mode. Switch unit to FAN operation until
ice or frost melts.
● Remove and clean filters.
● Random Compressor restart—Whenever the unit is
plugged in, or power has been restarted, a random
compressor restart will occur. After a power outage, the
compressor will restart after approximately 3 minutes.
● Compressor Protection — To prevent short cycling of the
compressor, there is a random startup delay of 3 minutes
and a minimum compressor run time of 3 minutes
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WARRANTY
Soleus Home Comfort warrants the accompanying Soleus Air PTAC to be free of defects in material and
workmanship for the applications specified in its operation instruction for the period of labor and parts
specified below.
5 YEARS FOR COMPRESSOR
1 YEAR FOR OTHER COMPONENTS
This warranty shall not apply to broken or marred cabinets, accessories, knobs, filters or routine maintenance.
This warranty does not apply to uncrating, setup, installation, removal of the product for repair or reinstallation of
of the product after repair.
This warranty does not apply to repairs or replacements necessitated by any cause beyond the control of
Soleus Home Comfort including, but not limited to, any malfunction, defect or failure caused by or resulting from
unauthorized service or parts, improper maintenance, operation contrary to furnished instructions, shipping or
transit accidents, modification or repair by the user, abuse, misuse, neglect, accident, incorrect power line voltage,
fire, flood or other Acts of God, or normal wear and tear.
Warranty service must be performed by a qualified HVAC contractor. Soleus Home Comfort maintains a centralized
service network to provide parts and assist in resolving service problems if difficulties are encountered.
Soleus Home Comfort agrees to provide service information, sell repair parts and reimburse the dealer /servicer for
parts and services in accordance with Soleus Home Comfort’s Policies and Procedures.
SOLEUS HOME COMFORT MAINTAINS THAT ALL WARRANTIES, INCLUDING IMPLIED WARRANTY OR
MERCHANTABILITY ARE LIMITED TO THE TERMS AND CONDITIONS SPECIFIED ABOVE. SOLEUS HOME
COMFORT DISCLAIMS ANY LIBILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES AND IN NO
EVENT SHALL SOLEUS HOME COMFORT'S LIABILITY EXCEED THE RETAIL VALUE OF THE AIR
CONDITIONER.
This warranty covers only new products purchased from our authorized dealers or retailers. It does not cover used,
salvaged, refurbished products or internet sales.
FOR CUSTOMER SERVICES, WARRANTY CLAIM AND PARTS PURCHASING, CONTACT:
FOR CUSTOMER SERVICES, WARRANTY CLAIM AND PARTS PURCHASING, CONTACT:
Soleus Home Comfort. 17911 East Ajax Circle, City of Industry, CA 91748. USA
Tel:
1-888-876-5387
Monday through Friday, 9:00 AM to 5:30 PM, PST
Email: [email protected]
www.soleushomecomfort.com
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