Doro | 525 | Troubleshooting guide | Doro 525 Troubleshooting guide

Doro 525 Troubleshooting guide
Manual
doro 525
1
2
9
3
4
7
5
6
8
English
1 Erase/Mute button
6
2 Memory button
7 Programming button
3 Recall/Intercom button
8 Redial button
4 Talk/Call end button
9 Caller Id (CID) button
5
*
/Ringer (on/off) button
#
/Key Lock button
English
Installation
Index
7
Unpacking............................ 7
Connection.......................... 7
Wall Mounting...................... 8
Range.................................. 8
Battery................................. 9
Battery Charge Indicator..... 9
Recall................................... 9
The Display.......................... 10
Paging.................................. 10
Operation
Expanded system (+1...) 18
Base Unit Placement........... 18
Intercom............................... 18
Transferring Calls Between
Handsets............................. 18
Troubleshooting................... 19
Other.................................... 20
11
Making a Call....................... 11
Receiving a Call................... 11
Redial Button....................... 11
Key Lock.............................. 11
Mute Button......................... 12
Memory................................ 12
Caller Identification
13
Network voice mail
14
Settings
15
Handset Volume.................. 15
Ringer Melody..................... 15
Ringer Volume..................... 15
Direct Dialling...................... 16
R Button Time...................... 16
PIN Number......................... 17
Tone/Pulse Dialling.............. 17
Reset Handset Defaults....... 17
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Installation
English
Unpacking
The package should include the following items:
- Handset
- Mains adapter
- Base unit
- Line cord
- 2 NiMH batteries
Models with an extra handset (e.g. +1) are also supplied with an additional handset,
batteries, charger and electrical mains adapter.
Connection
1. Connect the mains adapter to the socket on the base unit and to an electrical
wall socket.
2. Carefully remove the handset battery cover. Insert the batteries into the handset
ensuring correct battery polarity is observed, and replace the battery cover.
3. Place the handset in the base unit with the keypad facing outwards. Once the
handset is correctly positioned in the base unit a beep will be heard.
4. Charge the handset batteries without interruption for 24 hours initially
(thereafter fully discharged handset batteries will take 10 hours to recharge).
5. ONCE CHARGED, connect the telephone line cord to the socket on the base
unit and a network wall socket.
6. A click will be heard when the modular plug is correctly connected.
Only for models with an extra handset (+1):
7. Connect the mains adapter to the socket on the base and an electrical wall
socket.
8. Carefully remove the handset battery cover. Insert the batteries into the handset
ensuring correct battery polarity is observed, and replace the battery cover.
9. Charge the handset batteries without interruption for 24 hours initially
(thereafter fully discharged handset batteries will take 10 hours to recharge).
IMPORTANT!
Under power failure conditions this telephone will not operate. Please ensure that a separate
telephone not dependent on local power is available for emergency use. The earpiece of the handset
may attract small ferromagnetic objects such as staples and pins, care should be taken when placing
the handset near such items. Do not place the base unit in areas of high humidity of where it will be
exposed to direct sunlight or other major heat sources.
Only use with the supplied power adapter/s.
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English
Installation
Wall Mounting
The telephone can be wall mounted using two vertically mounted screws, 87
mm apart. The screws should then fit into the two ‘keyholes’ on the back of the
base unit.
Australia only: To wall mount using the standard wall plate fit the supplied
bracket to the underside of the base unit. A click will be heard when fitted
correctly.
Range
The range of the telephone varies depending on different factors in the
surrounding environment. The radio waves transmitting the call may be
hindered by obstructions, reducing the range.
Specified ranges require unobstructed transmission between the handset and the
base unit. In such ideal conditions, the telephone range can be up to 300 metres.
In a densely populated area, house, apartment, etc. the range of the telephone
will be reduced. Try to get the best range by relocating the base unit. The ideal
location for the base unit is a high and unobstructed place.
When using the handset close to the range limit during a call, the sound quality
will decrease and the call may be disconnected.
IMPORTANT!
To reduce the risk of possible interference please do not locate the base unit near any electrical
equipment e.g. TV’s, computers, fridge’s, telecom equipment etc or close to radiators, metal pipes
or window frames. Also ensure the base unit is not exposed to direct sunlight, excessive heat,
damp or high humidity locations.
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Installation
English
Battery
The telephone is supplied with environmentally friendly nickel metal hydride
(NiMH) batteries - 2 x AAA 1.2V. As with all batteries, performance may degrade
over time; should you notice that the standby time has reduced considerably or
there are signs of leakage, the batteries should be replaced. Always replace both
batteries using only NiMH rechargeables.
Fully charged batteries will last for approx. 100 hours in standby or approx. 10
hours’ call time. The stated times apply at normal room temperatures using fully
charged batteries.
Completely discharged batteries will take about 10 hours to fully recharge (24
hours from new).
Please note that the battery indicator
in the display will flash while the
handset is on the base unit, and does not stop/go out when the battery is fully
charged.
The base unit has an automatic charging mechanism that prevents the batteries
from being overcharged or damaged due to prolonged charging.
Please note!
To ensure and maintain good charging of the handset battery/s we recommend that the base and
handset charge contacts are cleaned regularly, ie monthly, with a pencil eraser and/or a soft dry
cloth.
When the telephone is installed for the first time, the battery pack must be charged for 24 hours
before using the telephone. Use DORO original batteries only. The guarantee does not cover any
damage caused by installing incorrect batteries. The handset is charged with the keypad facing
outwards. Please dispose of any batteries in a responsible and environmentally friendly manner
Battery Charge Indicator
When charging, the status of the battery symbol will remain unchanged until 10
minutes or more continuous charging time has elapsed.
If the batteries are running low
will be displayed, although calls can still be
made/received recharging must occur if a warning tone is heard during a call.
Failure to recharge the batteries will result in the telephone ceasing to function.
Recall
Access to additional network services can be gained by using the recall button R,
* and # keys. Contact your network operator for more information.
Press the recall button R followed by the extension number to when connected to
a PBX (TBR only).
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English
Installation
The Display
6p q
q
z
N
BB5
888888888888
Indicator
6
Function
Shown when within range of a registered base unit. Disappears/
flashes when out of range or de-registered.
p
Programme.
Indicates that a call is connected. Flashes when the phone rings
q
q
Intercom Function.
z
Microphone muted.
b
Phonebook/Memories.
Handset Ringer (off).
BB
Direct Dialling.
Key Lock.
5
Numbers in Caller ID log (CID).
Network Message indicator.
Battery charge indicator.
Paging
Pressing the key on the base unit will activate the paging signal on the handset.
This function is used to help locate the handset or to page the person carrying the
handset. The signal will stop automatically after a while or if the q button on the
handset is pressed. The page can also be cancelled by pressing the key on the base
unit again.
10
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Operation
English
Important!
Please note when programming all references to press = to press once and then immediately
release the button.
Making a Call
1. Enter the required telephone number. Mistakes can be erased using C .
2. Press q the telephone number will now be dialled.
3. Press q again to terminate the call.
Please note!
If the telephone cannot connect to a line, a warning tone will be heard. The problem may
be due to the battery running low, the handset being too far from the base unit or all of the
transmission channels being engaged.
Receiving a Call
1. Wait for the handset to ring.
2. Press q to answer the call.
3. Press q again to terminate the call.
Redial Button
The ten most recently dialled numbers can easily be redialled using r :
1. Press r repeatedly to scroll through any dialled numbers.
2. Press q the displayed number will now be dialled.
Key Lock
This function locks the push buttons on the handset to prevent unintentional
usage.
1. Press and hold N until the display shows
.
2. To deactivate the key lock press and hold N again until
is no longer
displayed.
Calls can still be received, even if the key lock is active. When the call is
finished, the handset returns to locked mode.
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English
Operation
Mute Button
The microphone can be muted during a call by pressing C , press C again to reactivate the microphone. z will be displayed as long as the function is active.
Memory
This telephone has 10 memory locations numbered 0-9.
Storing telephone numbers
1. Press º .
2. Press b .
3. Select a memory location (0-9) by repeatedly pressing b .
4. Enter the telephone number (up to 18 digits). Press C to delete or make changes.
5. Press º to save.
Please note!
If you need to insert a pause in the telephone number, press and hold 0 until the display shows P. If
you need to change a number, store the new number in the same location as the old one.
Dialling Stored Telephone Numbers
1. Repeatedly press b until the number required is displayed. You can also enter the
memory position directly by pressing b then the relevant memory location 0 - 9.
2. Press q the displayed number will now be dialled.
Erasing a Stored Telephone Number
1. Press º .
2. Repeatedly press b until the number required is displayed.
3. Repeatedly press C to delete the displayed number.
4. Enter the new telephone number to be stored.
5. Press º to save.
Erasing ALL Stored Telephone Numbers
1. Press º .
2. Press 0.
3. Press b .
4. Press º .
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Caller Identification
English
Explanation of Caller ID
Caller ID allows you to see who is calling before you answer a call, and see who
has called in your absence. This telephone will not display the time and date of
the call.
The call log will store up to 10 telephone numbers. When the log is full, the
oldest number will be deleted automatically, as the new call is logged. If there
are several calls from the same number, this will only be saved in one location.
New calls are indicated in standby mode on the handset display by .
Please note!
In order for numbers to be shown, the Caller ID service must be provided by your network
operator and a current subscription in place. Contact your operator for more information.
Retrieving and Dialling CID Numbers.
1. Repeatedly press  until the required telephone number is displayed.
2. Press q to dial the displayed number, or press C to return to standby
mode.
Messages
Apart from showing phone numbers, the display may show the following:
No information was received, e.g. international call, secret or blocked numbers (not stored).
The number is longer than the display size (>12 digits).
End of list.
Erasing Numbers
1. Repeatedly press  until the required telephone number is displayed.
2. Press and hold C until a beep is heard.
Erasing All Numbers
1. Press º .
2. Press 0.
3. Press 5.
4. Press º .
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English
Network Voice Mail
About the Network Voice Mail
If new information exists on a network service, eg, a voice mail system,
will show in the display. Access the information/messages in accordance with
the instructions provided by your network operator. After accessing all of the
new information/messages the
indicator in the display will be turned off
automatically by the network. However if this does not happen or you do not
subscribe to a network service system the indication can be cancelled from the
display by pressing the following buttons: º 0 # º .
Please Note!
In order for the network voice mail to operate, you must subscribe to this service and/or have it
activated by your network operator. Contact your operator for more information.
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Settings
English
Handset Volume
The earpiece volume can be adjusted in several steps.
1. Press º .
2. Press 4.
3. The current setting will be displayed (1 ┘3=low, 2 ┘3=medium, 3 ┘3=high).
4. Select the required setting by pressing the corresponding keypad digit 1 - 3.
5. Press º to confirm.
Ringer Melody
You can select one of six different handset ringer melodies.
1. Press º .
2. Press 5.
3. The current setting will be displayed (1 ┘6=type 1, 2 ┘6=type 2...
6 ┘6=type 6).
4. Select the required setting by pressing the corresponding keypad digit 1 - 6.
5. Press º to confirm.
Ringer Volume
The handset ringer volume can be adjusted to either low, medium, high or off.
There is NO ringer in the base unit.
1. Press º .
2. Press 6.
3. The current setting will be displayed (1 ┘ 3=low, 2 ┘ 3=medium,
3 ┘ 3=high).
4. Select the required setting by pressing the corresponding keypad digit 1 - 3.
5. Press º to confirm.
To turn the ringer off, in standby press and hold * until
is displayed. To
turn the ringer on, again press and hold * until
is no longer displayed.
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English
Settings
Direct Dialling
This feature allows a preset number to be dialled regardless of which button is
pressed (except º).
When active the stored number will be displayed. The required telephone
number must be stored for this function to operate.
Storing the Direct Dial Number
1. Press º .
2. Press 3.
3. Enter the telephones PIN number (0000 when supplied). Press º .
4. Enter the required telephone number (up to 18 digits). Press C to delete or
make changes.
5. Press º to confirm.
Turning Direct Dial On/Off
1. Press º .
2. Press 2.
3. Enter the telephones PIN number (0000 when supplied). Press º .
4. Press º to confirm.
Recall Button Timing
In some advanced PBX system installations, the timing of the Recall button
may need to be adjusted. In normal domestic use, this setting should not require
changing.
The standard setting is 100 ms.
1. Press º .
2. Press R .
3. The current setting will be displayed (1 ┘7=80 ms, 2 ┘7=100 ms, 3 ┘7=120
ms, 4 ┘7=180 ms, 5 ┘7=250 ms, 6 ┘7=300 ms, 7 ┘7=600 ms).
4. Select the required setting by pressing the corresponding keypad digit 1 - 7.
5. Press º to confirm.
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Settings
English
PIN Number
The PIN number is a four-digit code (0000 when supplied) which can be
changed to a number of your choice. It protects against unauthorised use/access
of certain functions.
1. Press º .
2. Press 1.
3. Enter the telephones PIN number (0000 when supplied). Press º .
4. Enter your new PIN number. Press º .
5. Enter your new PIN number again. Press º .
Tone/Pulse Dialling (UK only)
Select the dialling type (tone or pulse), the default setting is tone dialling. It is
unlikely that this will need to be changed however should your network require
pulse dialling follow the steps below.
1. Press º .
2. Press *.
3. The current setting will be displayed (1 ┘ 2=pulse, 2 ┘ 2=tone).
4. Select either tone or pulse by pressing the corresponding keypad digit 1 - 2.
5. Press º to confirm.
Reset Handset Defaults
You can reset most of the handsets functions and settings back to the original
factory defaults.
1. Press º .
2. Press 9.
3. Enter the telephones PIN number (0000 when supplied). Press º .
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English
Expanded system (+1...)
Base Unit Placement
The base unit should be centrally positioned so that the area covered is roughly
equal for both handsets.
It is NOT possible to add additional handsets at a later time.
Intercom
When using handsets with the same base unit, calls can be made internally
between the handsets referred to as internal calls, or intercom.
1. Press and hold R until the display shows int.
2. Enter the handset number for the handset that you wish to call, 1 - 4.
3. Press q on the other handset, you can now talk between handsets.
Should an external call come in while an internal call is in progress, a tone will
be heard. You must then terminate the internal call by pressing q, press q
again to receive the external call.
Transferring Calls Between Handsets
An external call can be transferred from one handset to another.
1. While an external call is connected.
2. Press and hold R until the display shows int.
3. When the call has been answered on the other handset press q on the
calling handset to transfer the call.
If you decide not to transfer the call press and hold R again on the calling
handset to return to the external caller.
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Troubleshooting
English
Troubleshooting
Check that the telephone cord is undamaged and properly plugged in.
Disconnect any additional equipment, extension cords and other telephones
that may be connected. If the problem is resolved, the fault is with the other
equipment.
Test the equipment on a known working line. If the product works then the
fault is with the line. Please inform your local telephone company.
No Number Shown in Display when Ringing
- In order for this feature to function, you must subscribe to the Caller
Identification service from your network provider.
- If - - - - shows in the display, the call may be an international call (no data
received), or from a private or blocked number.
- It may not be possible to receive CID information if the phone operates in a
PBX system.
Warning Signal while Talking/Cannot Connect
- The batteries may be running low (recharge the handset).
Telephone does not work
- Check that charge contacts in handset and base unit are clean.
- Check the adapter, is it correctly connected to the base unit and to the mains
power?
- Check that the telephone cord has been correctly connected to the base unit
and to the line socket.
- Check the charge status of the handset batteries.
- Try connecting another telephone, known to be in working order, to the line
socket. If that phone works, then it is likely that the equipment is faulty.
Proof of purchase such as the receipt or a copy of the invoice will be required
for service or assistance if the above does not resolve the problem.
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English
Other (UK only)
UK
If you cannot resolve the fault using the faultfinder section, technical support is available on the Premium Rate Number: 0906 302 0114.
Calls cost 50 pence per minute (prices correct at the time of going to press), and is
operational between 9AM - 5PM Monday-Friday excluding Bank Holidays. Alternatively,
E-mail on: tech@doro-uk.com
You can contact us in writing: Consumer Support Group, Doro UK Ltd., 22 Walkers
Road, North Moons Moat, Redditch, Worcestershire, B98 9HE, (regarding any Spares
or Technical query), or
Telephoning Spares: 01527 584377
Web site: www.doro-uk.com
Specific Absorption Rate (SAR)
This telephone complies with applicable international safety requirements for
exposure to radio waves.
The SAR-value of this product is not greater than 0.042 W/kg (measured over 10g
of tissue). The maximum limit according to WHO is 2W/kg (10g of tissue).
Guarantee
This product is guaranteed for a period of 12 months from the date of purchase. Proof
of purchase is required for any service or support required during the guarantee period.
This guarantee shall not apply to a fault caused by an accident or a similar incident or
damage, liquid ingress, negligence, abnormal usage, not reasonably maintained or
any other circumstances on the purchaser’s part. Furthermore, this guarantee shall not
apply to a fault caused by a thunderstorm or any other voltage fluctuations.
This guarantee does not in any way affect your statutory rights. (As a matter of precaution, we recommend disconnecting the telephone during a thunderstorm.)
Declaration of conformity
Doro declares that the apparatus Doro 525 complies with the essential
requirements and other relevant positions of Directive 1999/5/EC. A copy of
the Declaration of Conformity can be found at www.doro.com/dofc
20
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Other
English
Australia and New Zealand
Products permitted for connection to the telephone network are marked with
in Australia and
in New Zealand. These marks indicate the
products comply with the regulations and can be used without concern in the
country of purchase.
If you believe this product is malfunctioning, please refer to the relevant section
and/or consult the troubleshooting guide in this manual to ensure that you have
followed the instructions carefully. As an alternative you can visit our web site
for FAQ’s or send an e-mail for a prompt reply.
Electro Magnetic Radiation (EMR)
This telephone complies with applicable safety requirements for exposure to
radio waves.
The mean power of this telephone is not greater than 12 mW.
This is below the 20mW limit at which testing is required.
Guarantee
This product is guaranteed for a period of 12 months from the date of purchase.
Should you experience difficulties with the product, please contact us for
assistance. If the product is then found to be faulty you will be asked to return
it directly to us with a copy of the purchase receipt. This guarantee shall not
apply to a fault caused by an accident or a similar incident or damage, liquid
ingress negligence, abnormal usage, not reasonably maintained or any other
circumstances on the purchaser’s part. Furthermore, this guarantee shall not
apply to a fault caused by a thunderstorm or lightning, excessive or any other
voltage fluctuations or faults on the telephone line. (As a matter of precaution,
we recommend disconnecting the telephone during a thunderstorm).
This guarantee does not affect your statutory rights.
AUSTRALIA
DORO Australia Pty Ltd
PO Box 6760
Baulkham Hills BC NSW 2153 Australia
NEW ZEALAND
Atlas Gentech (NZ) Limited
Private Bag 14927
Panmure
Auckland New Zealand
Consumer Support
Ph:
(02) 8853 8444 Fax: (02) 8853-8489
Email: support@doro.com.au
Web site: www.doro.com.au
Consumer support
Ph: 0900-500-25 (Toll Call)
Fax: (09) 574-2722
Email: support@atlasgentech.co.nz
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21
Other
REN (RN for New Zealand)
The REN (Ringer Equivalence Number) or (RN) is of significance only if
you wish to connect more than 1 telephone to your telephone line. A standard
telephone line has a maximum REN capacity of 3 (RN of 5). It is possible
to connect 3 devices with a REN of 1 (RN of 1) with no degradation to the
product’s performance. Exceeding this limit may cause the volume of the ringer
in any phone to decrease or not ring at all.
Notes for Operation in New Zealand
The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with the minimum conditions
for connection to its network. It indicates no endorsement of the product by
Telecom, nor does it provide any sort of warranty. Above all, it provides no
assurance that any item will work correctly in all respects with another item of
Telepermitted equipment of a different make or model, nor does it imply that
any product is compatible with all of Telecom’s network services.
This equipment shall not be set to make automatic calls to the Telecom “111“
Emergency Service.
This equipment may not provide for the effective hand-over of a call to another
device connected to the same line.
This equipment should not be used under any circumstances that may constitute
a nuisance to other Telecom Customers.
CND PRODUCTS
If a charge for local calls is unacceptable, the “DIAL“ button should NOT be
used for local calls. Only the 7 digits of the local number should be dialled from
your telephone. DO NOT dial the area code digit or the “0“ prefix.
English
Version 1.0
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