Blackberry 9000 - Bold User guide

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Blackberry 9000 - Bold User guide | Manualzz

Getting Started Guide

BlackBerry Bold 9000 Smartphone

MAT-18898-001 | PRINTSPEC-016

SWD-435801-0528102215-001 | RBT71UW

Contents

Welcome to BlackBerry! ..............................................................................................................................3

Set up your device.........................................................................................................................................5

Insert the SIM card and battery..........................................................................................................................5

Charge the battery................................................................................................................................................7

Complete the setup wizard.................................................................................................................................9

Learn the basics........................................................................................................................................... 13

Move around the screen ....................................................................................................................................14

Open a menu........................................................................................................................................................15

Typing basics........................................................................................................................................................16

Applications..........................................................................................................................................................17

Home screen status indicators..........................................................................................................................18

Message list status indicators...........................................................................................................................19

Phone status indicators......................................................................................................................................19

Calendar status indicators................................................................................................................................20

Camera status indicators...................................................................................................................................20

Wireless coverage indicators............................................................................................................................20

Start using your device..............................................................................................................................23

Make a call...........................................................................................................................................................23

Send an email message.....................................................................................................................................23

Send an SMS text message...............................................................................................................................24

Send an MMS message......................................................................................................................................24

Add a contact......................................................................................................................................................25

Take a picture .....................................................................................................................................................25

Record a video.....................................................................................................................................................26

Record a voice note............................................................................................................................................26

Visit a web page..................................................................................................................................................27

Schedule an appointment..................................................................................................................................27

Pair with a Bluetooth enabled device..............................................................................................................28

About connecting to a Wi-Fi network..............................................................................................................28

About using your device with a computer...................................................................................................... 30

About switching devices....................................................................................................................................32

Transfer a file between your device and your computer using the Roxio Media Manager.....................33

Synchronize data between your device and your computer .......................................................................33

Insert a media card.............................................................................................................................................34

Find more information.......................................................................................................................................35

Troubleshooting..........................................................................................................................................39

I cannot connect to a wireless network..........................................................................................................39

I cannot associate my device with an email address....................................................................................40

I cannot send or receive messages..................................................................................................................42

I cannot make or receive calls.......................................................................................................................... 43

Legal notice..................................................................................................................................................45

RIM Confidential and Proprietary Information - Internal Use Only

Welcome to BlackBerry!

Get ready to experience the freedom and connectivity of your BlackBerry® Bold™ smartphone from Vodafone®. Setting up your device is easy. Simply verify that your SIM card and battery are inserted in your device, charge the battery, and complete the setup wizard. After you complete the setup wizard, take some time to explore the features on your device. This guide provides tips and instructions to help you learn the basics quickly.

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Set up your device

Insert the SIM card and battery

Your SIM card is a small rectangular plastic card that stores important information about your wireless service. Your SIM card might already be inserted in your BlackBerry® device.

Depending on your wireless service provider, you might need a PIN code for your SIM card.

For more information, contact your wireless service provider.

1. Press the release button for the battery cover.

2. Lift off the battery cover.

3. If the battery is inserted, remove the battery.

4. If your SIM card is already inserted, proceed to step 8.

5. Remove the SIM card from any packaging.

6. Hold the SIM card so that the metal contacts on the SIM card face down and the cutoff corner points toward the top-right corner of the device.

7. Slide the SIM card into the holder so that it lies flat below the metal guide.

8. Insert the battery so that the metal contacts on the battery align with the metal contacts on your device.

9. Replace the battery cover back onto the device so that it clicks into place.

If the battery is charged, the device turns on. If the device does not turn on, charge the battery.

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Figure 1. Remove the battery cover

Figure 2. Insert the SIM card

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Figure 3. Insert the battery

Charge the battery

1. Connect the small end of the travel charger cable to the USB port on the side of your

BlackBerry® device.

2. If necessary, perform one of the following actions:

• Insert the plug blade attachment into the power adapter.

• Fold down the plug blades on the power adaptor.

3. Plug the power adapter into a power outlet.

4. Charge the battery to full power.

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Figure 4. Connect the travel charger cable to your device

Figure 5. Insert the plug blade attachment or fold down the plug blades (if necessary)

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If you have installed the BlackBerry® Desktop Software, you can use the USB cable that came with your device to connect your device to your computer for charging. For more information, see the "About using your device with a computer" topic.

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Battery power level indicators

full battery power low battery power battery charging

Complete the setup wizard

The setup wizard is designed to help you learn about typing, change options to personalize your BlackBerry® device, and set up one or more email addresses.

1. On the Welcome screen, read the setup wizard introduction.

2. Roll the trackball to highlight Continue.

3. Click (press) the trackball.

4. Complete the instructions on the screen.

Note: If the Welcome screen does not appear automatically, on the Home screen, press the key. Click Setup. Click Setup Wizard.

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Figure 6. Setup wizard screen

About email setup options

If you have not already set up an email address, you can use one of following options to set up email. Depending on your wireless service provider, the available options might vary.

BlackBerry Internet Service option: Use this email setup option to create a new email address for your device or to associate your device with one or more (up to ten) existing email addresses. This option is most common for individual users. You can set up email using this option by selecting the I want to create or add an

email address option in the setup wizard on your device

BlackBerry Enterprise Server option: Use this email setup option to associate your device with a Microsoft® Outlook® work email account, IBM® Lotus Notes® work email account, or Novell® GroupWise® work email account and to take advantage of advanced capabilities for wireless data synchronization. If your administrator has provided you with an activation password, you can set up email

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RIM Confidential and Proprietary Information - Internal Use Only using this option by selecting the I want to use a work email account with a

BlackBerry Enterprise Server option in the setup wizard on your device. If you do not have an activation password, contact your administrator.

BlackBerry Desktop Redirector option: Use this email setup option to associate your device with a Microsoft Outlook (Workgroup Installation) email account. You can set up email using this option by installing the BlackBerry® Desktop

Software and selecting the BlackBerry Desktop Redirector option. If you use this email setup option, you must keep your computer turned on to receive email messages.

Add or create an email address using the setup wizard

1. In the setup wizard, on the email setup screen, select the I want to create or add

an email address option. Click Next.

2. Click Next.

3. If necessary, click Update Now.

4. If necessary, click Create New Account.

5. To accept the terms of the license agreement, select the Yes option. Click I Agree.

6. If necessary, type a login user name and password of your choice. Click Next. Record your user name and password in a safe place.

7. Complete the instructions on the screen.

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Learn the basics

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Move around the screen

• To open the application list, press the key on the Home screen.

• To move the cursor in any direction and highlight items, roll the trackball.

• To select an item or follow a link, click the trackball.

• To change the value in a field, click a field. Click a value.

• To move back a screen, press the key.

• To return to the Home screen, press the key.

Figure 7. Home screen Figure 8. Application list

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Figure 9. Move around the screen

Open a menu

• To open a menu of all the available actions for a highlighted item in an application, press the key.

• If you click an item with more than one common available action, a short menu of these available actions appears. To view more available actions for the highlighted item, press the key or click Full Menu.

• To close a menu, press the key.

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Figure 10. Full menu Figure 11. Short menu

Typing basics

Typing indicators

Shift mode number lock mode

Alt mode

Typing tips

• To capitalize a letter, hold the letter key until the capitalized letter appears or press the Shift key and the letter key.

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• To type the alternate character on a key, press the key and the character key.

For example, to type a question mark (?), press the key and .

• To type a symbol, press the key. Type the letter that appears below the symbol.

• To type an accented or special character, hold the letter key and roll the trackball to the left or right. Release the letter key when the accented or special character appears. For example, to type ü, hold and roll the trackball to the left until ü appears.

• To turn on NUM lock, press the key and the Left Shift key. To turn off

NUM lock, press the key.

Applications

Take some time to explore the applications that are available on your BlackBerry® device.

Here are a few applications to get you started.

Click Setup Wizard to learn about typing, change options to personalize your device, and set up your email address. The setup wizard also provides links to information about common tasks.

Click Email Settings to set up one or more email addresses or change

BlackBerry® Internet Service email options.

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Click Vodafone Live! to visit web pages or view the browser bookmark list.

Click Camera to take a picture. You can also access the Video Camera from the menu.

Click Media to view saved songs, ring tones, videos, or pictures.

Click Messages to view a list of your messages.

Click Options to view the main list of device options. You can also access additional options from the menu in each application.

Click Contacts to view your contact list or add a new contact.

Click Set Up Wi-Fi to set up a connection to a Wi-Fi® network.

Click Help to view the user guide for your device.

Home screen status indicators

alarm set unopened message count missed calendar reminder voice mail message missed call count sending data receiving data roaming

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Bluetooth® technology is turned on paired with Bluetooth enabled device

Message list status indicators

unopened message opened message message with an attachment message is high priority

SMS text message

MMS message sent message message is sending message not sent

Phone status indicators

missed call placed call received call

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Calendar status indicators

reminder set recurring appointment or meeting calendar entry with notes meeting exception to recurring appointment or meeting

Camera status indicators

flash is turned on flash is turned off automatic flash mode slow shutter speed

Wireless coverage indicators

Indicators on the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® device.

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You can use the phone, send and receive email messages, PIN messages,

SMS text messages, and MMS messages. You can use the phone and send and receive email messages or use the Vodafone Live! browser simultaneously.

You can use the phone, send and receive email messages, PIN messages,

SMS text messages, and MMS messages, and use the Vodafone Live!

browser with a high-speed data connection.

You can use the phone, send and receive email messages, PIN messages,

SMS text messages, and MMS messages, and use the Vodafone Live!

browser.

You can use the phone and send and receive SMS text messages, and

MMS messages, and use the Vodafone Live! browser.

You can use the phone and send and receive SMS text messages.

+ Wi-Fi network name

You can only make emergency calls.

Your connection to the wireless network is turned off.

You are not in a wireless coverage area.

You can send and receive email messages and use the browser over a

Wi-Fi® connection.

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+ Wi-Fi network name

Your device is connected to a Wi-Fi network but does not have access to

BlackBerry services over the Wi-Fi connection.

Your connection to a Wi-Fi network is turned on, but you are not in a Wi-

Fi coverage area.

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Start using your device

Make a call

1. On the Home screen or in the phone, perform one of the following actions:

• Type a phone number.

• Type part of a contact name. Highlight a contact or phone number.

2. Press the

To end the call, press the

key.

key.

Send an email message

1. In a message list, press the key.

2. Click Compose Email.

3. In the To field, perform one of the following actions:

• Type an email address.

• Type a contact name.

• Type part of a contact name. Click a contact.

4. Type a message.

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5. Press the

6. Click Send.

key.

Send an SMS text message

You can send an SMS text message to up to ten recipients.

1. In a message list, press the key.

2. Click Compose SMS.

3. In the To field, perform one of the following actions:

• Type an SMS phone number (include the country code and area code).

• Type a contact name.

• Type part of a contact name. Click a contact.

4. Type a message.

5. Click the trackball.

6. Click Send.

Send an MMS message

1. In a message list, press the key.

2. Click Compose MMS.

3. Perform one of the following actions:

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• If the contact is not in your contact list, click [Use Once]. Click Email or

Phone. Type an email address or an MMS phone number. Click the trackball.

• If the contact is in your contact list, click a contact. Click an email address or

MMS phone number.

4. Type a message.

5. Press the key.

6. Click Send.

Add a contact

1. In the contact list, click Add Contact.

2. Type the contact information.

3. Press the Menu key.

4. Click Save.

Take a picture

1. In the camera, if necessary, to zoom in to or out from a subject, roll the trackball up or down.

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2. Click the trackball.

Note: The approximate number of pictures that you can save to the device memory or the media card appears in the lower-left corner of the screen. If you save pictures to the device memory, you can insert a media card into your BlackBerry® device to save more pictures.

Record a video

1. In the camera, press the Menu key.

2. Click Video Camera.

3. To start recording, click the trackball.

4. To pause recording, click the trackball again.

Note: The approximate amount of memory available for saving videos to the device memory or the media card appears in the lower-left corner of the screen.

Record a voice note

1. In the voice notes application, click the record icon.

2. Perform any of the following actions:

• To pause recording, click the pause icon. To resume recording, click the record icon.

• To stop recording, click the pause icon. Click the stop icon.

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Visit a web page

Depending on your wireless service provider, multiple browsers might appear on your

BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider.

1. In the browser, perform one of the following actions:

• If a web address field appears on the screen, type a web address.

• If a web address field does not appear on the screen, press the

Go To. Type a web address.

key. Click

2. Click the trackball.

Schedule an appointment

1. In a calendar, press the key.

2. Click New.

3. Type the appointment information.

4. If the appointment recurs, change the Recurrence field.

5. Press the Menu key.

6. Click Save.

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Pair with a Bluetooth enabled device

Some Bluetooth® enabled devices have a passkey that you must type before you can pair with them.

1. In the Bluetooth setup application, click Search for devices from here or Allow

another device to find me.

2. Click OK.

3. If necessary, click a Bluetooth enabled device.

4. If necessary, type the passkey for the Bluetooth enabled device on your

BlackBerry® device.

5. If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.

About connecting to a Wi-Fi network

If you are in a Wi-Fi® coverage area and if your wireless service plan supports it, you might be able to access services (for example, email service) over a Wi-Fi network. For more information, contact your wireless service provider.

You can connect to a Wi-Fi network without saving the connection information, or you can save the connection information in a Wi-Fi profile.

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Connect to a Wi-Fi network

By default, new Wi-Fi® profiles appear at the bottom of your Wi-Fi profile list.

If your device is associated with an email account that uses a BlackBerry® Enterprise

Server, your organization might prevent you from connecting to a Wi-Fi network.

1. On the Home screen or in the application list, click Set Up Wi-Fi.

2. Perform one of the following actions:

• Click Scan for Networks. Click a network.

• Click Manually Add Network. Type the network name. Click Add.

• If you are using a network access point enabled with Wi-Fi Protected Setup™, click Push Button Setup.

3. Complete the instructions on the screen.

4. On the Wi-Fi Setup Complete screen, perform any of the following actions:

• To change the order of Wi-Fi profiles, click Prioritize Wi-Fi Profiles. To return to the Wi-Fi Setup Complete screen, press the Escape key.

• To specify registration information, click Wi-Fi Hotspot Login. To return to the

Wi-Fi Setup Complete screen, press the Escape key.

5. Click Finish.

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About using your device with a computer

You can install the BlackBerry® Desktop Software on your computer and connect your

BlackBerry device to your computer to perform any of the following actions:

• Charge your device.

• Synchronize organizer data such as contacts, calendar entries, tasks, and memos between your device and your computer.

• Synchronize certificates between your device and your computer.

• Back up and restore device data.

• Transfer files between your device and your computer.

• Add applications to your device.

• Set up and manage email message forwarding or wireless calendar synchronization if your administrator has advised you to do so.

• Set up and manage email message forwarding using the BlackBerry Desktop

Redirector to forward email messages from a Microsoft® Outlook® (Workgroup installation) email account that resides on a Microsoft Exchange Server version

5.5 or later.

For more information about synchronizing data, backing up or restoring data, adding applications, or other functions, see the BlackBerry Desktop Software Online Help.

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System requirements

• Intel® compatible 486 or higher computer that is compliant with USB 1.1 or later

• Microsoft® Windows® 2000, or later

• BlackBerry® User Tools CD

• available USB port

Install the BlackBerry Desktop Software

1. Verify that your BlackBerry® device is not connected to your computer.

2. Insert the BlackBerry® User Tools CD into the CD drive on your computer.

3. Click BlackBerry Desktop Software.

4. Complete the instructions on the screen until the Setup Type screen appears.

5. On the Setup Type screen, perform one of the following actions:

• If you do not want to use the BlackBerry® Desktop Software to synchronize certificates between your device and your computer, select the Typical option.

Click Next.

• If you want to use the BlackBerry Desktop Software to synchronize certificates between your device and your computer, select the Custom option. Click Next.

In the Certificate Synchronization drop-down list, click This feature, and all

subfeatures, will be installed on local hard drive.

6. Complete the instructions on the screen.

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7. When the installation is complete, connect the smaller end of the USB cable to the

USB port on the side of your device.

8. Connect the larger end of the USB cable to the USB port on your computer.

If the BlackBerry® Desktop Manager does not open automatically, on the taskbar, click

Start > Programs > BlackBerry > Desktop Manager.

About switching devices

You can import data from your current BlackBerry® device, Palm® device, or Windows

Mobile® powered device to your new BlackBerry device using the switch device wizard tool of the BlackBerry® Desktop Manager. For more information about switching devices, see the BlackBerry Desktop Software Online Help.

Switch devices

Verify that you have installed the most recent version of the BlackBerry® Desktop

Software.

1. Connect your current device to your computer.

2. Open the BlackBerry® Desktop Manager.

3. Click Switch Device Wizard.

4. Click Start.

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5. Complete the instructions on the screen.

If you are switching from a BlackBerry device that is associated with the BlackBerry®

Internet Service, on your new BlackBerry device, in the setup wizard, open the email setup screen. Update your device PIN.

Transfer a file between your device and your computer using the Roxio Media Manager

1. Connect your BlackBerry® device to your computer.

2. On your computer, open the BlackBerry® Desktop Manager.

3. Double-click Media Manager.

4. Drag a file or folder from one location to another.

For more information about transferring and managing media files, see the online help that is available in the Roxio® Media Manager.

Synchronize data between your device and your computer

1. Connect your BlackBerry® device to your computer.

2. Open the BlackBerry® Desktop Manager.

3. Click Synchronize.

4. Select the check box beside one or more actions.

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5. Click Synchronize.

Insert a media card

Use a microSD media card to extend the memory available on your BlackBerry® device for storing media files such as videos, ring tones, pictures, or songs. The media card might be sold separately from your device.

1. Lift the edge of the cover for the media card slot.

2. Hold the media card so that the metal contacts on the media card point toward the front of your device.

3. Slide the media card into the media card slot so that the media card clicks into place.

4. Flip the cover for the media card slot down.

5. Press down on the cover for the media card slot so that the cover clicks into place and lies flat.

To remove the media card, remove the cover for the media card slot. Press the media card in and then pull the media card out.

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Figure 12. Insert the media card

Find more information

• To view the user guide for your BlackBerry® device, click Help in the Tools and

Accessories folder or in an application menu.

• To view the BlackBerry® 101 tutorial, user guide, software license agreement and warranty, or safety and product information booklet that contains compliance information and guidelines for the safe use of your device, insert the

BlackBerry® User Tools CD that came with your device into the CD drive on your computer. The Declaration of Conformity made under Directive 1999/5/EC (HG nr.88/2003) is available for viewing at the following location in the EU community: www.blackberry.com/go/declarationofconformity .

• To find software, games, and accessories for your device, visit www.discoverblackberry.com

.

• To buy accessories for your device, contact your wireless service provider or visit www.shopblackberry.com

.

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• To find information about your wireless network or your wireless service plan, visit one of the following customer support web sites.

Australia: www.vodafone.com.au/blackberry

Austria: www.A1.net/blackberry

Bahrain: www.bh.zain.com

Belgium: (Dutch) http://corporate.proximus.be/nl/Push_Email/

PEM_Support.html

(English) http://corporate.proximus.be/en/Push_Email/PEM_Support.html

(French) http://corporate.proximus.be/fr/Push_Email/PEM_Support.html

Bulgaria: www.mtel.bg/corporate/services/bb/index.php

Croatia: http://blackberry.vipnet.hr

Egypt: www.vodafone.com.eg/db/JSP/business/dynamic/en/ businessSolutions/blackBerry/blackBerry.jsp?selectedItem=1277

France: www.sfr.fr

Germany: www.support.vodafone.de

Greece: www.vodafone.gr/blackberry

Hong Kong: www.smartone-vodafone.com/jsp/business/mobile_email/ blackberry/english/index.jsp

Hungary: www.vodafone.hu/business/szolgaltatasok/blackberry.html

Iceland: http://vodafone.is/

India: www.vodafone.in/vbs/Pages/VBS_Landing.aspx

Indonesia: www.xl.co.id/layanan/Blackberry

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Ireland: www.office.vodafone.com

Italy: www.190.it

Luxembourg: www.luxgsm.lu/blackberry

Malaysia: www.celcom.com.my/cep/xresources/CelcomCORP/index.html

Netherlands: www.vodafone.nl

New Zealand: www.vodafone.co.nz/blackberry

Portugal: www.empresas.vodafone.pt/solucoesmobilidade/messagingemail/ blackberryemp.htm

Romania: www.vodafone.ro/asistenta/intreaba-ne-online/asistenta-onlinepentru-persoane-juridice/internet-si-date/blackberry/

Singapore: www.m1.com.sg/blackberry

South Africa: www.vodacom.co.za/services/blackberry/overview.jsp

Spain: www.vodafone.es

Sri Lanka: www.dialog.lk/en/mobile/blackberry/index.html

Switzerland: www.swisscom-mobile.ch/scm/dlc-en.aspx

Turkey: www.vodafone.com.tr/KurumsalUrunveServisler/blackberry.php

United Kingdom: www.vodafone.co.uk/blackberry and www.vodafonedataworld.co.uk

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Troubleshooting

I cannot connect to a wireless network

Try performing the following actions:

• Verify that your SIM card is inserted in your BlackBerry® device correctly.

• Verify that you have turned on the connection to the wireless network.

• Verify that you have turned on the connection to the Wi-Fi® network.

• Verify that you are in a Wi-Fi coverage area.

• If the Wi-Fi network does not appear in the Wi-Fi setup application and you know the network name, connect to the Wi-Fi network manually.

• Verify that the connection options in the Wi-Fi setup application are correct. If you have already verified these options, verify that the advanced connection options for the Wi-Fi network are correct.

• If your device is associated with an email account that uses a BlackBerry®

Enterprise Server your organization might prevent the Hotspot Browser from appearing, or might restrict you from using the Hotspot browser to browse web pages.

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• If you are using the Push Button Setup method for Wi-Fi, verify that the network access point is enabled with Wi-Fi Protected Setup™, and that it has been set to send its profile. Verify that another device is not also attempting to connect at the same time, and that not more than one network access point within range is in this mode.

I cannot associate my device with an email address

Try performing the following actions:

• On the email setup screen, verify that you have typed all the email address information correctly.

• Verify that the email address is associated with a supported email account (for example, a POP3 email account or an IMAP email account). For more information about supported email accounts, contact your wireless service provider.

• If you are trying to add a Microsoft® Outlook® or IBM® Lotus Notes® work email address to your BlackBerry® device, log in to one of the following web sites using a browser on a computer and add the work email address. To log in, you must have a login user name and password. You can create a login user name and password in the setup wizard on the email setup screen.

Australia: www.mobileemail.vodafone.com.au

Austria: www.mobileemail.vodafone.at

Bahrain: www.mobileemail.mtc-vodafone.com.bh

Belgium: www.proximus.blackberry.com

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Bulgaria: http://www.mobileemail.vodafone.bg

Croatia: www.mobileemail.vodafone.com.hr

Cyprus: www.cytamobile-vodafone.blackberry.com

Czech Republic: www.mobileemail.vodafone.cz

Denmark: www.mobileemail.vodafone.dk

Egypt: www.mobileemail.vodafone.com.eg

Fiji: www.mobileemail.vodafone.com.fj

France: www.mobileemail.vodafone.fr

Germany: www.mobileemail.vodafone.de

Greece: www.mobileemail.vodafone.gr

Hong Kong: www.smartone-vodafone.blackberry.com

Hungary: www.mobileemail.vodafone.hu

Iceland: http://mobileemail.vodafone.is

India: www.mobileemail.com.in

Indonesia: www.xl.blackberry.com

Ireland: www.mobileemail.vodafone.ie

Italy: www.mobileemail.vodafone.it

Jersey: www.mobileemail.vodafone.je

Latvia: www.mobileemail.vodafone.lv

Lithuania: www.mobileemail.vodafone.lt

Luxembourg: www.mobileemail.vodafone.lu

Malaysia: www.mobileemail.vodafone.com.my

Netherlands: www.mobileemail.vodafone.nl

New Zealand: www.vodafone.co.nz/myblackberry

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Portugal: www.mobileemail.vodafone.pt

Romania: www.mobileemail.vodafone.ro

Serbia: www.mobileemail.co.yu

Singapore: www.m1.blackberry.com

Slovenia: www.mobileemail.vodafone.si

South Africa: www.mobileemail.vodafonesa.co.za

Spain: www.mobileemail.vodafone.es

Sri Lanka: www.mobileemail.vodafone.lk

Switzerland: www.mobileemail.swisscom.ch

Turkey: www.mobileemail.vodafone.com.tr

United Kingdom: www.mobileemail.vodafone.net

I cannot send or receive messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.

• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device.

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RIM Confidential and Proprietary Information - Internal Use Only

• If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host

Routing Table. Press the key. Click Register Now.

• If you switched devices, verify that you have switched email service to your new device. To switch email service to your new device, in the setup wizard, open the email setup screen. If you created a user name and password when you set up email on your device, type your login information. Press the key. Click

Change Device. If you did not create a user name and password when you set up email, complete the instructions on the screen.

• If the menu item for sending a message does not appear, verify that you have added an email address or a PIN for your contact.

• Resend the message. Open the message. Press the key. Click Resend.

• If you use email message filters, verify that the options for email message filters are set correctly.

I cannot make or receive calls

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.

43

RIM Confidential and Proprietary Information - Internal Use Only

• If you have traveled to another country and you have not changed your smartdialing options, dial the full phone number, including the country code and area code, for your contact.

• If you are not receiving calls, verify that call blocking and call forwarding are turned off.

• Your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.

44

RIM Confidential and Proprietary Information - Internal Use Only

Legal notice

©2008 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In

Motion®, SureType® and related trademarks, names, and logos are the property of Research

In Motion Limited and are registered and/or used as trademarks in the U.S., Canada, and countries around the world.

Bluetooth is a trademark of Bluetooth SIG. IBM, Domino, Lotus, and Lotus Notes are trademarks of International Business Machines Corporation. Intel is a trademark of Intel

Corporation. Microsoft, Outlook, and Windows are trademarks of Microsoft Corporation.

Novell and GroupWise are trademarks of Novell, Inc. Roxio is a trademark of Sonic Solutions.

Vodafone is a trademark of Vodafone Group PLC. Wi-Fi and WPA are trademarks of the Wi-

Fi Alliance. All other trademarks are the properties of their respective owners.

Portions of the BlackBerry® Device Software are copyright © 2007-2008 The FreeType

Project ( www.freetype.org

). All rights reserved.

The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following

U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460;

D416,256. Other patents are registered or pending in the U.S. and in various countries around the world. Visit www.rim.com/patents for a list of RIM (as hereinafter defined) patents.

This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement,

45

RIM Confidential and Proprietary Information - Internal Use Only guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all.

This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third Party

Products and Services"). RIM does not control, and is not responsible for, any Third Party

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EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR

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DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY

SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES

REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS

THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS MAY NOT ALLOW THE

EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE

EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO

THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT

ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE

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TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION,

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SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES

REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING

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OR OTHER SIMILAR PECUNIARY LOSSES, WHETHER OR NOT SUCH DAMAGES WERE

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Prior to subscribing for, installing, or using any Third Party Products and Services, it is your responsibility to ensure that your airtime service provider has agreed to support all of their features. Installation or use of Third Party Products and Services with RIM's products and

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RIM Confidential and Proprietary Information - Internal Use Only services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights. You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so. If required you are responsible for acquiring them. You should not install or use Third Party Products and Services until all necessary licenses have been acquired. Any Third Party Products and Services that are provided with RIM's products and services are provided as a convenience to you and are provided "AS IS" with no express or implied conditions, endorsements, guarantees, representations, or warranties of any kind by RIM and RIM assumes no liability whatsoever, in relation thereto. Your use of Third Party

Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with RIM.

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Published in Canada

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