Macintosh Performa 6360 | User manual | Apple Performa 6200 6200, 6205CD, 6214CD, 6216CD, 6218CD, 6220CD, 6230CD, 6290, Performa 6300 6300CD, 6320, 6320CD, 6360 computer Service source

Add to My manuals
210 Pages

advertisement

Apple Performa 6200/6300 Series Service Source | Manualzz

K Service Source

Performa 6200/6300 Series

Performa 6200, 6205CD, 6214CD, 6216CD, 6218CD,

6220CD, 6230CD, 6290,

6300CD, 6320, 6320CD, 6360

K Service Source

Basics

Performa 6200/6300 Series

Basics General Information - 1

General Information

Overview

The Macintosh Performa 6200 and 6300 Series computers feature the PowerPC 603 processor and include slots for

• Video-in card

• LC-processor-direct slot (LC-PDS) card (not on

Performa 6360)

• Ethernet or modem card

• Peripheral component interconnect (PCI) card

(Performa 6360)

The 6200 Series computers ship with an IDE hard drive, an internal 14.4 Global Village modem, and a 600i CD-ROM drive (optional).

Basics General Information - 2

User Controls

User controls include

• Soft power-on control from the keyboard

• Front panel sound-control pushbuttons

• Optional infrared remote control

Basics General Information - 3

Internal Expansion Connections

The following expansion slots are included on the logic board:

• DRAM SIMM expansion slot (1 or 2 slots), DRAM DIMM expansion sockets on the Performa 6360

• LC PDS slot (already populated in the LC 630 DOS-

Compatible, no PDS slot on 6360)

• PCI slot on the Performa 6360

• Communications slot for modems and Ethernet

• Video-in slot for real-time video display, capture, and overlay

In addition to expansion slots on the logic board, an expansion ribbon connector for an optional TV tuner card also is included. The TV-tuner connector provides NTSC and

PAL input from an external TV antenna or cable.

Basics Performa 6320CD and 6300CD - 4

Performa 6320CD and 6300CD

The Performa 6320CD supersedes the Performa 6300CD.

The Performa 6320CD has a 603e processor at 120 MHz, while the Performa 6300CD has a 603e processor at 100

MHz. All other hardware features are the same as the

6300CD.

Basics Performa 6360 - 5

Performa 6360

The Performa 6360 differs from previous models in this computer family with these features:

• PowerPC 603e processor with a 160 MHz processor clock

• 16 MB of DRAM expandable to 136 MB in two DIMM sockets

• PCI expansion slot

• GeoPort-compatible serial ports

Basics Open Transport - 6

Open Transport

Open Transport 1.1 does not work on 6200 or 6300 Series computers. These computers require Open Transport 1.1.1.

When version 1.1.1 is installed on these computers, a dialog box may appear indicating that a hardware issue was detected. This message means that Open Transport can’t be installed until the cache/ROM DIMM is replaced.

The required repairs are covered under the Apple Repair

Extension Program. The models included in this program are

Macintosh Performa 6200, 6205, 6214, 6216, 6218,

6220, 6230, 6290, and 6300. Look for repair program instructions in the REA Procedures chapter.

Basics Processor-Direct Slot (PDS) - 7

Processor-Direct Slot (PDS)

The LC-processor direct slot (LC-PDS) is compatible with the PDS in the Macintosh LC family of computers, but it is not a true PDS. While this expansion slot supports many

PDS cards designed to operate with the MC68030 bus, some of those cards do not work. PDS cards designed to interact with the main processor—to provide, for example, a RAM cache or an FPU—will not work in the I/O expansion slot.

Basics Peripheral Component Interconnect (PCI) - 8

Peripheral Component Interconnect

(PCI)

The Performa 6360 offers a peripheral component interconnect (PCI) expansion bus. Because the PCI bus is an industry standard, most existing PCI 2.0-compliant cards

(with the addition of a Mac OS-specific software driver) will work in these computers.

PCI offers significantly higher performance than the NuBus architecture used in previous Macintosh models. Running at

33 MHz, the PCI bus is up to three times faster than NuBus, offering overall enhanced system performance

(particularly in the areas of video and networking).

Basics Video-In Card - 9

Video-In Card

The video-in card is an optional card included with the Apple

TV/Video System. It allows users to digitize video from the

TV tuner, and external composite or S-video input. It accepts NTSC, PAL, or SECAM format video and also provides stereo audio input.

Basics TV Tuner Module - 10

TV Tuner Module

The TV tuner, an optional module included with the Apple

TV/Video System, turns the computer into a television receiver. The TV tuner requires the video-in card, which is also included with the Apple TV/Video System.

The TV tuner receives incoming television signals from cable or antenna television input and then sends the information to the video-in card, which converts the data for display on the screen. In the United States, only NTSC is supported, but PAL and SECAM are available internationally.

Basics GeoPort (Performa 6360) - 11

GeoPort (Performa 6360)

GeoPort is a hardware and software communications architecture that has been optimized for computertelephony integration. It has the following attributes:

• It allows users to connect any GeoPort-compatible computer to any telephone (analog or digital, public, or private) anywhere in the world.

• Once connected, it supports an arbitrary number of independent data streams up to a total bandwidth of 2

MB/second.

• Unlike traditional asynchronous data communications

(such as AppleTalk), GeoPort also supports isochronous data streams (such as real-time voice and video) and provides the real-time Application Program Interfaces

(APIs) necessary to hide the implementation details from both the recipient and the sender.

Basics Dual In-Line Memory Modules (DIMMs) - 12

Dual In-Line Memory Modules

(DIMMs)

The Performa 6360 uses DRAM Dual In-Line Memory

Modules (DIMMs) instead of DRAM Single In-Line Memory

Modules (SIMMs). Whereas SIMMs have 72 pins, DIMMs have 168 pins. The extra pins provide a 64-bit data path, compared to a 32-bit data path for SIMMs. In addition,

DIMMs do not have to be installed in pairs like the SIMMs on earlier Macintosh models.

Important:

The SIMMs used in previous Macintosh models are not

compatible with the Performa 6360.

Basics Dual In-Line Memory Modules (DIMMs) - 13

DRAM DIMMs can be installed individually. However, to take advantage of the computer’s interleaving capability (which provides maximum performance), you must install the

DIMMs in matching pairs. Memory interleaving allows the computer to read or write to its memory while other memory reads or writes are occurring, providing faster performance.

Note:

DIMMs purchased from different manufacturers can be paired as long as they are the same size and speed.

Basics Intelligent Device Electronics (IDE) Drive - 14

Intelligent Device Electronics (IDE)

Drive

The internal hard drive uses Intelligent Device Electronics

(IDE) technology, commonly used in DOS-compatible systems. The internal IDE hard drive functions the same as a typical SCSI hard drive. You must replace IDE drives likefor-like.

The IDE drive does not affect SCSI ID selections or SCSItermination schemes. Seven external SCSI devices may be daisy-chained through the external SCSI port.

Basics Plastic Panel Design - 15

Plastic Panel Design

The computer is designed for easy service. Plastic panels cover the metal bottom case, the metal top cover shield, and the left, right, and rear sides of the metal case.

To service the logic board, remove the rear plastic panel and slide out the logic board. To access the drives, remove the front plastic panel.

Basics

CD-ROM Drive

Open/Close Button

CD-ROM Drive

(Optional)

Internal Hard

Drive

Keyboard

Front View

Front View - 16

Mouse

Monitor

Floppy Drive

Remote Control Sensor

Volume Buttons

Headphone Jack

Basics

Video-In Card (Optional)

Performa 6360 Rear View - 17

Performa 6360 Rear View

TV/FM

Tuner

Card

(Optional)

PCI

Card

Access

Cover Monitor

Port

Power Socket

Security

Lock Port

Apple Desktop Bus

(ADB) Port

Printer Port

External Modem Port

SCSI

Port

Sound Output Port

Sound Input Port

Standby Power

Button

Internal Modem Card

(Optional)

Basics I/O Door Diagram - 18

I/O Door Diagram

Access Cover for

Optional Video Input Card

Access Cover for

Optional External Video Out

ADB Port SCSI Port

Printer Port

Modem Port

Sound Output Port

Sound Input Port

Access Cover for Optional

Communication

Card

Access Cover for Optional PDS

Expansion Card

Basics

External Video Slot

Video-In Slot

ROM

Logic Board Diagrams

Performa 6200 Series

Logic Board Diagrams - 19

Battery

Communications Slot

PDS Expansion Slot

DRAM SIMM Slots

Basics

Performa 6300 (except 6360)

Logic Board Diagrams - 20

Basics

Performa 6360

DRAM DIMM

Slots (2)

Cache

Slot

Logic Board Diagrams - 21

Video-In Slot

Monitor-Out Slot

PCI Slot and

PCI Card Adapter

Communications Slot

Logic

Board

Fence

Basics

26-Pin IR

Connector

Shield/Wiring Harness - 22

Shield/Wiring Harness

20-Pin Floppy

Drive Connector

Monitor Out

Daughterboard

DB-15 Video

Connector

CD Audio

6-Pin Header

to P/S

Power

Connector

40-Pin IDE Connector

4-Pin

CD

Audio

30-Pin

CD Connector

10-Pin TV Tuner Connector

K Service Source

Specifications

Performa 6200/6300 Series

Specifications

Performa 6200

Performa 6290 and

6300

Performa 6320CD

Performa 6360

Addressing

Processor

PowerPC 603 processor

75 MHz

PowerPC 603e processor

100 MHz

PowerPC 603e processor

120 MHz

PowerPC 603e processor

160 MHz

64-bit PowerPC bus

Processor - 1

Specifications Memory - 2

Memory

DRAM

Performa 6200

Series

Performa 6300

Series (except 6360)

Performa 6360

8 MB DRAM, minimum, in one SIMM slot

Expandable to 64 MB in two SIMM slots (72-pin, 80 ns or faster

SIMMs)

16 MB DRAM

Expandable to 64 MB in two SIMM slots (72-pin, 80 ns or faster

SIMMs)

16 MB DRAM

Expandable to 136 MB in two sockets (168-pin, 70 ns or faster

DIMMs)

Specifications

DRAM Frame

Buffer

ROM

Cache Memory

1 MB DRAM on board, for video support

4 MB

256K Level 2

Memory - 3

Specifications

Floppy Drive

CD-ROM Drive

Performa 6360/160

Hard Drive

Performa 6360/160

Disk Storage

1.4 MB Apple SuperDrive manual insert drive

Optional Apple 600i Plus CD-ROM drive

8X CD-ROM

I GB IDE

1.2 GB IDE

Disk Storage - 4

Specifications I/O Interfaces - 5

I/O Interfaces

Serial

6200 and 6300 Series

(except 6360)

Performa 6360

Two RS-232/422 serial ports; mini DIN-8 connectors

Two RS-232/RS-422 serial GeoPort-compatible ports

SCSI

Apple Desktop Bus

One external SCSI port; DB-25 connector

Supports up to seven SCSI devices

One Apple Desktop Bus (ADB) port; mini DIN-4 connector

Specifications

Sound Input

6200 and 6300 Series

Performa 6360

I/O Interfaces - 6

Sound-input port for microphone or line input

Note:

The port accepts stereophonic input, but sound is combined into monophonic sound for play-through or recording.

One sound input port for stereo sound input

Specifications

Sound Output

6200 and 6300 Series

(except 6360)

Performa 6360

I/O Interfaces - 7

Two stereophonic sound-output ports, level nominally 0.5 V RMS into 39 ohms (one front headphone jack, one rear stereo mini phone jack)

Internal stereo speakers

One front headphone jack

One rear sound output port for line-level devices

One built-in speaker

External Video

Connector

One DB-15 mirror video-out connector using optional video connector kit; this feature provides “mirroring” (or display of the system monitor screen on a presentation screen)

Note:

The external video display is presentation only. It cannot be manipulated directly by mouse or other input signals.

Specifications

Video-in Slot

TV Tuner

I/O Interfaces - 8

One 60-pin video-in slot for optional expansion card providing real-time video display, capture, and overlay

One 10-pin port for optional TV tuner card

Processor-Direct Slot

(PDS) not on 6360

One 96/114-pin internal expansion slot for LC-compatible processor-direct card

Peripheral

Component

Interconnect (PCI) on Performa 6360

One internal expansion slot supporting 6.88-inch PCI expansion cards

Communications

Slot

One 112-pin internal expansion slot for modem or Ethernet card

Performa 6205CD is bundled with the 28.8 baud modem

Specifications

Controls

Soft power-on control from keyboard

Front panel pushbutton control for sound volume

Infrared remote control

I/O Interfaces - 9

Specifications

Keyboard

Mouse

Microphone

Speaker

I/O Devices - 10

I/O Devices

AppleDesign, Apple Extended Keyboard II (other ADB keyboards supported)

ADB Mouse II

Mechanical tracking, optical shaft, or contact encoding

Integrated microphone for monophonic sound input

Integrated stereo speakers capable of delivering 16-bit stereo sound

Specifications Sound and Video - 11

Sound and Video

Sound

6200 and 6300 Series

(except 6360)

Records at 11 kHz or 22 kHz sample rate

Plays back at 22 kHz sample rate

Two speakers with enhanced stereo sound

Allows playback and recording of ordinary audio compact discs

16-bit monophonic sound input

16-bit stereophonic sound output (16-bit CD stereophonic playback), level nominally 0.5 V RMS into 39 ohms

Sound-input port for microphone or line input; accepts stereophonic input, but sound is combined into monophonic sound for play-through or recording

Two stereophonic sound output ports, level nominally 0.5 V RMS into 39 ohms

Internal speaker muted when a plug is inserted into an output jack

Sound

Specifications

Performa 6360

Video Screen (not on Performa 6360/

160)

Sound and Video - 12

Sample rates of 11.025, 22.05, and 44.1 kHz

16-bit stereophonic input

16-bit stereophonic output featuring SRS 3D Surround Sound technology

Sound-input connector line level 2 Vpp maximum, into 10 kilohms impedance

Sound-output connector line level 2 Vpp maximum, into 32 ohms impedance

15-inch 0.28 mm dot-pitch cathode-ray tube (CRT)

Specifications

Video Resolution

6200 and 6300 Series

(except 6360)

Performa 6360

Sound and Video - 13

640 x 480 resolution with 16-bit color at 67 Hz or 60 Hz (VGA)

800 x 600 resolution with 8-bit color at 60 Hz or 72 Hz (VGA)

832 x 624 resolution with 8-bit color at 75 Hz (does not support video input)

640 x 480 resolution with 16-bit color at 60 Hz or 67 Hz

800 x 600 resolution with 16-bit color at 60 Hz (supports video input at 8-bit or less color depth)

800 x 600 resolution with 8-bit color at 72 Hz (does not support video input)

832 x 624 resolution with 8-bit color at 75 Hz

1024 x 768 resolution with 8-bit color at 60 Hz or 70 Hz (does not support video input)

Specifications

Video Mirroring

Sound and Video - 14

With the external video connector kit, the Macintosh Performa

6200CD series supports video mirroring on these monitors:

• 640 x 480 resolution: Macintosh 12" Color Display, Apple

Color Plus 14" Display, Apple Performa Plus Display, Apple

Multiple Scan 15 Display, Apple Multiple Scan 17 Display, and

Apple Multiple Scan 20 Display

• 800 x 600 resolution: Apple Multiple Scan 15 Display, Apple

Multiple Scan 17 Display, Apple Multiple Scan 20 Display, and

SVGA monitors

Specifications

Electrical

Line Voltage

6200 and 6300 Series

(except 6360)

Performa 6360

100–240 VAC

90–270 VAC

Frequency

6200 and 6300 Series

(except 6360)

Performa 6360

47–63 Hz

43–67 Hz

Electrical - 15

Specifications

Power

6200 and 6300 Series

(except 6360)

Performa 6360

Electrical - 16

125 watts

Surge Voltage: 300 V RMS for 100 ms

Peak Inrush Current: 40 A pk

Current: 2.5 A maximum for all line and load conditions

Power: 220 W maximum for all line and load conditions

150 watts

Specifications

Dimensions

Weight

Physical

Height: 4.3" (10.95 cm)

Width: 16.5" (41.95 cm)

Depth: 12.6" (32 cm)

Without CD-ROM: 17 lb. (7.7 kg)

With CD-ROM: 19 lb. (8.6 kg)

Weight varies with options

Physical - 17

Specifications

Temperature

Environmental - 18

Environmental

Operating: 50°–104° F (10°– 40° C)

Transit (72 hours): –40° F to 149° F (–40° C to 65° C)

Storage (6 months): –40° F to 116° F (–40° C to 47° C)

Humidity

6200 and 6300 Series

(except 6360)

Performa 6360

Noncondensing, 20–95%

Noncondensing, 5–95%

Altitude

0–10,000 ft. (0–3,000 m)

K Service Source

Troubleshooting

Performa 6200/6300 Series

Troubleshooting General/ - 1

General

The Symptom Charts included in this chapter help you diagnose specific symptoms related to your product. Because cures are listed on the charts in the order of most likely solution, try the first cure first. Verify whether the product continues to exhibit the symptom. If the symptom persists, try the next cure. ( you proceed to the next cure.)

Note:

If you have replaced a module, reinstall the original module before

If the Symptom Charts do not resolve the problem, or if you would like additional information on troubleshooting procedures and practices, refer to the general troubleshooting documents in the

Troubleshooting tab.

For additional assistance, contact Apple Technical Support.

Troubleshooting

Eight-tone error chord sounds during startup

Four-tone error chord sounds during startup

Symptom Charts/Error Chords - 2

Symptom Charts

Error Chords

1 Reseat SIMMs or DIMMs.

2 Replace SIMMs or DIMMs.

3 Replace logic board. Retain customer’s SIMMs or DIMMs.

4 Perform SIMM or DIMM verification on replacement logic board.

1 Disconnect hard disk drive power cable and restart system.

If startup sequence is normal, run “Macintosh Hard Disk

Test” and replace hard drive, if necessary.

2 Disconnect floppy drive cable and restart system. If startup sequence is normal, replace floppy drive.

3 Replace logic board. Retain customer’s SIMMs or DIMMs.

Troubleshooting

System intermittently crashes or hangs

Symptom Charts/System - 3

System

1 Verify that system software is version 7.5 or later.

2 Verify that software is compatible with system.

3 If clock chip at U10 is not p/n 343S1191 or 343S1121, replace logic board. (Ignore any letters following part number.)

4 If ROM DIMM is laid out exactly

as shown on next page, and doesn’t have a sticker on center chip, replace DIMM.

5 If Ethernet card is installed, verify that it is fully seated.

6 Check that system has enough memory installed for application.

Troubleshooting

ROM DIMM

Symptom Charts/System - 4

No Sticker

Chip at

U10

Logic Board

Troubleshooting

System does not power up

Flashing “?” appears at startup in system with vacant

PDS and communications slots

Menu bar constantly flashes or system constantly beeps.

Symptom Charts/System - 5

System

1 Reset logic board. Refer to Additional Procedures.

2 Replace power supply.

3 Replace logic board.

1 Diagnose hard drive with Disk First Aid included on Power

Macintosh CD ROM.

2 Perform repairs and then go to step 4.

3 If repairs are impossible, back up drive, reformat with

Drive Setup 1.0.3, and then go to step 4.

4 Update driver using Drive Setup 1.0.3.

5 Perform clean installation of system software.

1 Verify that front panel control buttons are not jammed.

2 Reseat drive bezel and front control panel board.

Troubleshooting

Flashing “?” appears at startup in system with version

B logic board and card in PDS or communications slot

Symptom Charts/System - 6

System

Note : Version “B” logic boards display a “B” at the end of the serial number printed on the board near the communications slot port. (See figure on the next page.)

1 Verify that system software is version 7.5 or later.

2 If chip at logic board location U6 does not include picture of

Texas and is p/n 343S0138-a, and there is no wire at U27 on underside of board, replace logic board.

Troubleshooting

Apple Computer

Inc. @199X

XXX-XXXX-B

No Picture of Texas

Part No.

343S0138-a

Apple Computer

Inc. @199X

XXX-XXXX-B

U6

Symptom Charts/System - 7

Troubleshooting Symptom Charts/ System - 8

Flashing ? appears at startup in system with

1.2 GB hard drive, and is corrected with a restart.

1 Use the 1.2 GB Firmware Utility 1.1 to check the firmware

version of your drive. Refer to the Tech Info Library, article

22102 for additional information on this utility.

2 Remove the 1.2 GB hard drive and look at the serial number.

The serial number is on a white label under the bar code, and follows this line of print: 1.2GB, LAPZA, 655-0397

3 If the serial number does not end with a “C” replace the 1.2

GB hard drive under the Apple Limited Warranty.

Flashing ? appears at startup in 6360 with

1.6 GB ATA hard drive

(p/n 661-1107), and may be corrected with restart.

1 Be sure system software is not corrupted. See the Software

Troubleshooting document in the HW-SW Procedures topic under the Troubleshooting tab on the Service Source CD startup screen.

2 Remove the 1.6 GB ATA hard drive and look at the serial number on the bar code label.

3 If serial number is within range XXX 6 0 9 9 XXXXX to

XXX 6 1 3 1 XXXXX, replace hard drive.

Troubleshooting

Crackling noise is present when you play sounds other than system beeps and you are not in

“play through” mode

Sound distortion with

MPEG board installed

Symptom Charts/Audio - 9

Audio

1 If static noise varies when adjusting volume by the Sound control panel, use Audio Volume Extension 1.1 or later. Note:

Audio Volume Extension is available from standard Apple software update sites.

2 Replace logic board.

Replace MPEG board with modified MPEG board. A modified board should have a jumper present from U5 Pin 2 to D1 Pin 1.

Troubleshooting

Screen is dark, audio and at least one drive operate, fan runs, and LED is lit

Screen is dark, audio and drive do not operate, but fan runs and LED is lit

Symptom Charts/Video - 10

Video

1 Confirm that video connections are secure.

2 Confirm that monitor-out daughterboard connection on the fan bracket is secure.

3 Reseat logic board.

4 Perform monitor adjustments.

5 Replace monitor.

6 Replace logic board. Retain customer’s SIMMs or DIMMs.

7 Replace power supply.

1 Reseat logic board.

2 Remove expansion card, if present.

3 Remove peripherals.

4 Replace SIMMs.

5 Replace logic board. Retain customer’s SIMMs or DIMMs.

6 Replace power supply.

Troubleshooting

Partial or whole screen is bright and audio is present, but no video information is visible

Symptom Charts/Video - 11

Video

1 Reseat logic board.

2 Replace fan/video card bracket.

3 Replace monitor.

4 Replace logic board. Retain customer’s SIMMs or DIMMs.

Troubleshooting

Screen is completely dark, fan is not running and LED is not lit

Symptom Charts/Video - 12

Video

1 Check all external power connections.

2 Computer powers on exclusively through softpower on keyboard. Verify that power-on connections of keyboard are functioning by testing with known-good keyboard.

3 Reseat logic board.

4 Unplug 4.5 V battery, wait 20 seconds, plug in battery, and restart computer.

5 Verify that monitor has power.

6 Remove expansion card, if present.

7 Remove peripherals.

8 Replace power supply.

9 Replace logic board. Retain customer’s SIMMs or DIMMs.

Troubleshooting

Vertical lines, horizontal lines, or snow appears on screen, or screen is completely dark; startup tone is normal

Video will not play or system hangs when you attempt to run video in units with

MPEG card

Symptom Charts/Video - 13

Video

1 Perform monitor adjustments.

2 Replace monitor.

3 Replace logic board. Retain customer’s SIMMs or DIMMs.

4 Replace power supply.

1 If chip at location U12 on MPEG card displays number

341SO205, check all connections.

2 If chip at location U12 on MPEG card does not display number 341SO205, replace MPEG card

Troubleshooting

Audio and video are present, but internal drive does not operate

Disk ejects; display shows Macintosh icon with blinking “X”

Disk does not eject

Symptom Charts/Floppy Drive - 14

Floppy Drive

1 Reseat logic board.

2 Replace floppy drive.

3 Replace shield/wiring harness.

4 Replace logic board. Retain customer’s SIMMs or DIMMs.

1 Replace disk with known-good system disk.

2 Replace floppy drive cable.

3 Replace floppy drive.

4 Replace logic board. Retain customer’s SIMMs or DIMMs.

1 Switch off system and hold down mouse button while switching on system again.

2 Eject disk manually by pushing opened paper clip into hole on right side of drive slot.

3 Replace floppy drive cable.

4 Replace floppy drive.

Troubleshooting

Drive attempts to eject disk, but doesn’t

Symptom Charts/Floppy Drive - 15

Floppy Drive

1 Switch off system and hold down mouse button while switching on system again.

2 Eject disk manually by pushing opened paper clip into hole on right side of drive slot.

3 Replace floppy drive cable.

4 Replace floppy drive.

Troubleshooting

Internal hard drive runs continuously

Internal hard drive does not operate

Hard drive not found when booted from CD-

ROM drive.

Symptom Charts/Hard Drive - 16

Hard Drive

1 Make sure System is version 7.1.2 or later.

2 Replace hard drive cable.

3 Replace internal hard drive.

4 Replace logic board. Retain customer’s SIMMs or DIMMs.

1 Confirm that all hard drive connections are secure.

2 Reseat logic board.

3 Replace internal IDE hard drive.

4 Replace shield/wiring harness chassis.

5 Replace logic board. Retain customer’s SIMMs or DIMMs.

Use Drive Setup 1.0.3.

Troubleshooting

CD-ROM drive does not accept disc

Volume control does not operate correctly

Macintosh cannot mount CD-ROM drive

Symptom Charts/CD-ROM drive - 17

CD-ROM drive

1 Replace disc if dirty or damaged.

2 Reseat CD-ROM drive.

3 Replace CD-ROM drive.

1 Check Control Panel Sound setting.

2 Check front panel controls.

3 Reseat front panel control board.

4 Replace shield/wiring harness chassis.

1 Reseat CD-ROM drive.

2 Check SCSI ID setting. Internal CD-ROM drive was originally set at “3” at the factory.

3 Replace CD-ROM drive.

Troubleshooting

CD Plus (CD+) format CD-ROM disc causes stuttering sound, and may not mount.

CD-ROM drive

Replace CD-ROM drive.

Symptom Charts/CD-ROM drive - 18

Troubleshooting

Works with internal or external SCSI device but does not work with both

Doesn’t recognize

SCSI device

Symptom Charts/Peripheral - 19

Peripheral

1 Verify that SCSI select switch on external device is set to different priority from internal CD-ROM drive.

2 Verify that both ends of external SCSI device are terminated.

3 Replace terminator on external device.

4 Verify that terminator is installed on internal SCSI drive.

5 Replace SCSI select cable (on external SCSI device).

1 Check for proper SCSI termination.

2 Check that the SCSI cable is good and firmly connected.

3 Check the SCSI device manual for required software.

4 If repairing a Power Macintosh 6360, use the 6360/64xx/

54xx Update disk to correct a possible SCSI timing problem.

Troubleshooting

Cursor does not move

Cursor moves, but clicking mouse button has no effect

Symptom Charts/Peripheral - 20

Peripheral

1 Restart system.

2 Check mouse connection.

3 If mouse was connected to keyboard, connect mouse to rear

ADB port and disconnect keyboard. If mouse works, replace keyboard.

4 If mouse does not work in ADB port, replace mouse.

5 Reseat logic board.

6 Replace logic board. Retain customer’s SIMMs or DIMMs.

1 Replace mouse.

2 Reseat logic board.

3 Replace logic board. Retain customer’s SIMMs or DIMMs.

Troubleshooting

Double-click doesn’t open application, disk, or server

No response to any key on keyboard

Symptom Charts/Peripheral - 21

Peripheral

1 Remove extra system files on hard drive.

2 Check mouse speed on Mouse control panel.

3 Unplug 4.5 V battery, wait 20 seconds, plug in battery, and restart computer.

4 If mouse was connected to keyboard, connect mouse to rear

ADB port and disconnect keyboard. If mouse works, replace keyboard.

5 If mouse does not work in ADB port, replace mouse.

6 Replace logic board. Retain customer’s SIMMs or DIMMs.

1 Make sure System is version 7.1.2 or later.

2 Check keyboard connection to ADB port.

3 Replace keyboard.

4 Reseat logic board.

5 Replace logic board. Retain customer’s SIMMs or DIMMs.

Troubleshooting

Known-good

ImageWriter or

ImageWriter II does not print

Known-good

LaserWriter does not print

Symptom Charts/Peripheral - 22

Peripheral

1 Make sure that Chooser and Control Panel settings are correct.

2 Make sure System is version 7.1.2 or later.

3 Check printer DIP switches.

4 Replace printer-interface cable.

5 Replace logic board. Retain customer’s SIMMs or DIMMs.

1 Make sure that Chooser and Control Panel settings are correct.

2 Make sure System is version 7.1.2 or later.

Troubleshooting Symptom Charts/Miscellaneous - 23

Miscellaneous

Press or fold the Apple External Video cable to prevent it from contacting the fan blades.

Rattling sound at startup in system with Apple External

Video Connector

Headphone jack does not operate correctly

System with internal modem unable to recognize graphics or

Ethernet card in communications slot

1 Verify that headphone jack is seated properly.

2 Replace front panel control board.

3 Replace chassis/wiring harness.

1 Replace internal modem

2 Replace graphics or Ethernet card.

K Service Source

Take Apart

Performa 6200/6300 Series

Take Apart

Latch

Drive Bezel

Latch

Drive Bezel - 1

Drive Bezel

No preliminary steps are required before you begin this procedure.

1 Locate the two latches below the ridge on the drive bezel.

Take Apart

Screwdriver

Latch

Drive Bezel - 2

2

Caution:

When using a screwdriver to release a latch, press up carefully. Do not scratch or gouge the plastic.

Insert a flat-blade screwdriver and pry up to release each latch.

Take Apart Drive Bezel - 3

3 Swing up the drive bezel and pull it away from the metal chassis.

Drive Bezel

Take Apart

Front Panel

Control

Front Panel Control - 4

Front Panel

Control

Before you begin, remove the drive bezel.

Caution:

Review the ESD precautions in Bulletins/

Safety.

Take Apart

Front Panel Control

Latch

Side Panel

Front Panel Control - 5

1

Caution:

When using a screwdriver to release a latch, be careful not to scratch or gouge the plastic.

Insert a flat-blade screwdriver about an inch between the side panel and the front panel control. Pry open the latch to release the front panel control.

Take Apart

Front Panel Control

Front Panel Control - 6

2 Pull out the front panel control just far enough to reach the ribbon cable connector.

Headphone Jack

Take Apart

Ribbon Cable Front Panel

Control

Front Panel Control - 7

3 Disconnect the front panel control from the ribbon cable.

Replacement Note:

When you replace the front panel control assembly, make sure that the headphone jack is at the bottom of the assembly.

Take Apart

Drive Security Bracket

Drive Security Bracket - 8

Drive Security

Bracket

Before you begin, remove the drive bezel.

Caution:

Review the ESD precautions in Bulletins/

Safety.

Take Apart

Drive

Security

Bracket

Tab

Tab Tab

Drive Security Bracket - 9

1 Remove the mounting screw and pull off the drive security bracket.

Replacement Note:

Be sure to correctly position the four tabs of the drive security bracket.

Mounting Screw

Take Apart

Floppy Drive

Floppy Drive - 10

Floppy Drive

Before you begin, remove the following:

• Drive bezel

• Drive security bracket

Caution:

Review the ESD precautions in Bulletins/

Safety.

Take Apart

Floppy Drive

Guide

Tab

Floppy Drive - 11

1 Lift the front of the floppy drive and carrier.

2 Pull out the floppy drive just far enough to reach the ribbon cable connector.

Replacement Note:

When you replace the floppy drive, make sure that the tab of the floppy carrier is seated properly in the floppy drive guide.

Carrier

Take Apart

Floppy Drive Cable

Floppy Drive - 12

3 Disconnect the floppy drive from the floppy drive cable.

Replacement Note:

If you are replacing a defective floppy drive, invert the drive and carrier, and then remove the four carrier mounting screws. Separate the drive from the carrier.

Floppy Drive

Take Apart

CD-ROM Drive

CD-ROM Drive - 13

CD-ROM Drive

Before you begin, remove the following:

• Drive bezel

• Drive security bracket

Caution:

Review the ESD precautions in Bulletins/

Safety.

Take Apart

CD-ROM Drive

Release Latch

CD-ROM Drive - 14

Note:

To perform the next procedure, you may want to insert a flat-blade screwdriver in the slot of the release latch to help you pull out the CD-ROM drive.

1 Push up the release latch and pull out the CD-

ROM drive from the chassis.

Note:

You may need to use some initial force to disconnect the CD-ROM from the internal wiring harness.

Take Apart

CD-ROM Carrier

CD Audio Adapter

SCSI Adapter

CD-ROM Drive - 15

Note:

Perform the following steps only if you are replacing a defective CD-

ROM drive.

2 Disconnect the CD-ROM audio adapter.

3 Disconnect the SCSI adapter.

4 Remove the four mounting screws and carrier from the drive.

Replacement Caution:

Before reinstalling the SCSI adapter, be sure that the

SCSI drive connector pins are not bent.

Take Apart

Hard Drive

Hard Drive - 16

Hard Drive

Before you begin, remove the following:

• Drive bezel

• Drive security bracket

Caution:

Review the ESD precautions in Bulletins/

Safety.

Take Apart

IDE Data Cable

Power Cable

Hard Drive - 17

1 Using the pull tabs, disconnect the IDE data cable from the hard drive connector.

2 Disconnect the power cable.

Take Apart

IDE Hard Drive

Release Latch

Hard Drive - 18

3

Caution:

When using a screwdriver to release a latch, be careful not to scratch or gouge the plastic.

Using a flat-blade screwdriver, push up the release latch and pull out the IDE hard drive from the chassis.

Take Apart

I/O Door

I/O Door - 19

I/O Door

No preliminary steps are required before you begin this procedure.

Caution:

Review the ESD precautions in Bulletins/

Safety.

Take Apart

Tab

Tab

I/O Door

I/O Door - 20

1 Push down the two locking tabs and swing down the door.

Take Apart

Hinge Tab

Hinge Tab

Hinge Tab

I/O Door

I/O Door - 21

Replacement Note:

Carefully align the three hinge tabs before swinging up the I/0 door.

Take Apart

Logic Board with Fence

Logic Board - 22

Logic Board

Before you begin, remove the I/O door.

Caution:

Review the ESD precautions in Bulletins/

Safety.

Take Apart

Screw

Screw

Metal Fence

Logic Board - 23

1 Remove the two screws from the metal fence.

Take Apart

Logic Board Fence

Logic Board - 24

2

Note:

The logic-boardand-fence assembly may need a firm initial tug to loosen it from the shield/wiring harness.

Slide out the logicboard-and-fence assembly.

Logic Board

Take Apart Logic Board - 25

Logic Board

Phillips

Screw

Torx Screw

Torx Screw

Phillips Screw

Logic Board Fence

SCSI

Connector

Note:

Perform the following steps only if you are replacing a defective logic board.

3 Remove the two Phillips screws that secure the fence to the solder side of the logic board.

4 Using a T9 torx driver, remove the two torx screws that secure the logic board fence to the

SCSI connector.

5 Separate the logic board fence from the logic board.

Take Apart

Rear Panel

Rear Panel - 26

Rear Panel

No preliminary steps are required before you begin this procedure.

Take Apart

Screw

Rear Panel - 27

1 Remove the two Phillips screws.

2 Lift off the rear panel.

Screw

Take Apart

Flat

Tab

Hinge Tabs

Rear Panel - 28

Replacement Note:

Carefully align the flat tab and the four hinge tabs.

Take Apart

Top Cover

Top Cover - 29

Top Cover

Before you begin, remove the following:

• Drive bezel

• Rear panel

Caution:

Review the ESD precautions in Bulletins/

Safety.

Note:

The top cover consists of two parts that must be removed separately—a plastic cover on top of a metal shield.

Take Apart

Cutout

Plastic Top Cover

Plastic Stops

Top Cover - 30

1

Caution:

When using a screwdriver to release a latch, be careful not to scratch or gouge the plastic.

Insert a small flatblade screwdriver into the cutout and lift the front edge to clear the plastic stops.

2 With your other hand, slide the plastic cover forward about one-half inch.

3 Lift the plastic cover off the metal shield.

Take Apart

Phillips

Screw

Phillips

Screw

Metal Shield

Top Cover - 31

4 Remove the two Phillips screws.

5 Slide the metal shield toward the front of the unit about one-half inch.

Take Apart

Security Wire

Metal Shield

Top Cover - 32

6 Lift the front edge of the metal shield about an inch.

7 Under the metal shield, squeeze together the ends of the floppy drive cable security wire and unhook it from the metal shield.

8 Remove the security wire from the floppy drive cable.

9 Lift off the metal shield.

Floppy Drive Cable

Take Apart

Shield/Wiring Harness

Shield/Wiring Harness - 33

Shield/Wiring

Harness

Before you begin, remove:

• Drive bezel

• Drive security bracket

• Front panel control

• Floppy drive

• CD-ROM drive

• Hard drive

• I/O door

• Logic board

• Rear panel

• Top cover and shield

Caution:

Review the ESD precautions in Bulletins/

Safety.

Take Apart

Plastic Side Panel

Shield/Wiring Harness - 34

1 Push in and slide the plastic side panels toward the front of the computer about onehalf inch.

2 Remove the plastic side panels.

Take Apart

Screw

Shield/Wiring Harness

Shield/Wiring Harness - 35

3

Note:

This graphic shows the bottom case tipped to provide a better view of the screw.

Perform this procedure with the bottom case seated on a firm, flat surface.

Remove the screw that secures the shield/ wiring harness to the bottom case.

Take Apart

2-Pin Speaker Cable

Cable Holder

10-Pin Tuner Cable

34-Pin

Monitor-Out

Cable

Shield/Wiring Harness - 36

4 Disconnect the following:

• 2-pin speaker cable

• 34-pin monitor-out cable

• 10-pin tuner cable, if connected

5 Slide the tuner cable from the cable holder.

Take Apart

Latch

14-Pin

Power Supply Cable

Shield/Wiring Harness - 37

2-Pin

Fan Cable

6-Pin

Header-to-Power-

Supply Cable

6 Release the latch on the

14-pin power supply cable and disconnect the cable.

7 Disconnect the 2-pin fan cable.

8 Disconnect the 6-pin header-to-powersupply cable and remove the cable from the routing notch in the power supply case.

Take Apart

Shield/Wiring Harness

Front Panel

Control Bay

Shield/Wiring Harness - 38

9 Lift up one side of the shield/wiring harness a few inches, then lift up the other side about an inch.

10

Note:

Guide the speaker cable through the shield/ wiring harness as you remove the harness.

Remove the shield/ wiring harness.

Logic Board

Connector CD-ROM

Shelf

Take Apart Shield/Wiring Harness - 39

Replacement Note:

In rerouting the cables, do not crimp cables between the harness and the floor of the bottom case, or between the harness and the sides of the bottom case. Route the speaker cable between the logic board connector and the CD-

ROM shelf. Route the fan cable, power supply cable, and header cables to the side of the front panel control bay.

Take Apart

Monitor-

Out

Cable

Video-In

Cable

Power Supply

Cable

Floppy Drive

Cable

6-Pin

Header-to-Power

Supply Cable

Front Panel

Control Cable

IDE Data Cable

Hard Drive

Power Cable

Shield/Wiring Harness - 40

Replacement Note:

Arrange the cables as shown before replacing the shield/wiring harness. When dressing the cables, do not crimp them between the harness and the floor of the bottom case, or between the harness and the sides of the bottom case.

Route the speaker cable between the logic board connector and the CD-ROM shelf. Route front panel control, power supply, and header cables to the side of the front panel control bay.

Take Apart

Tab

Tab Tab

Tab

Shield/Wiring Harness - 41

Replacement Note:

Carefully position all six tabs of the shield/wiring harness.

Tab

Tab

Take Apart

Fan/Video Card Bracket

Fan/Video Card Bracket - 42

Fan/Video Card

Bracket

Before you begin, remove the following:

• I /O door

• Drive bezel

• Top cover and shield

Caution:

Review the ESD precautions in Bulletins/

Safety.

Take Apart

Screw

Screw

Fan/Video Card Bracket - 43

1 Remove the two screws from the logic board metal fence.

Logic Board

Metal Fence

Take Apart

2-Pin Speaker Cable

Cable Holder

10-Pin Tuner Cable

34-Pin

Monitor-Out

Cable

Fan/Video Card Bracket - 44

2 Disconnect the following:

• 2-pin speaker cable

• 34-pin monitor-out cable

• 10-pin tuner cable, if connected

3 Slide the tuner cable from the cable holder.

Take Apart Fan/Video Card Bracket - 45

4 Disconnect the 2-pin fan cable.

Take Apart

Fan/Video Card Bracket

Fan/Video Card Bracket - 46

5 Lift up one side of the fan/video card bracket, then lift up the other side.

6 Remove the fan/video card bracket.

Take Apart

Speaker

Speaker - 47

Speaker

Before you begin, remove the following:

• Drive bezel

• Drive security bracket

• Front panel control

• Floppy drive

• CD-ROM drive

• Hard drive

• I/O door

• Logic board

• Top cover and shield

• Shield/Wiring harness

• Fan/Video card bracket

Take Apart

Speaker

Speaker - 48

Pull up on the speaker to disengage it from its hookand-loop connection.

Take Apart

Power Supply

Power Supply - 49

Power Supply

Before you begin, remove the following:

• Drive bezel

• Drive security bracket

• Front panel control

• Floppy drive

• CD-ROM drive

• Hard drive

• I/O door

• Logic board

• Top cover and shield

• Shield/Wiring harness

• Fan/Video card bracket

Take Apart

Power Supply

Power Supply - 50

Remove the screw from the power supply and lift the power supply from the bottom case.

Screw

Take Apart

Bottom Case

Bottom Case - 51

Bottom Case

Before you begin, remove the following:

• Drive bezel

• Drive security bracket

• Front panel control

• Floppy drive

• CD-ROM drive

• Hard drive

• I/O door

• Logic board

• Top cover and shield

• Shield/Wiring harness

• Fan/Video card bracket

• Speaker

• Power supply

K Service Source

Upgrades

Performa 6200/6300 Series

Upgrades

Logic Board

Power Macintosh 6300 Logic Board Upgrade - 1

Power Macintosh

6300 Logic Board

Upgrade

Before you begin, remove the following:

• I/O door

• Logic board

• Card in PDS slot (if any)

Caution:

Review the ESD precautions in Bulletins/

Safety.

Upgrades Power Macintosh 6300 Logic Board Upgrade - 2

Caution:

Avoid compressing the EMI clips on the bottom of the logic board. If possible, support the underside of the board to avoid compressing the three silver-colored EMI clips.

Upgrades Power Macintosh 6300 Logic Board Upgrade - 3

The Power Macintosh 5300/6300 Logic Board Upgrade is a finished goods product. The upgrade kit includes the 603e,

100 MHz logic board and logic board fence. See Take Apart chapter, “Logic Board” topic for installation procedures.

Service Provider’s Checklist

• Install the upgrade board

• Run Safe Install

• Install System 7.5

• Turn on the upgrade board

• Turn on Modern Memory Manager

• Restart the computer to verify the board works properly

Replacement Note:

You may need to remove the 603e processor on the 6300 Series logic board to install or service SIMMs. See “6300 SIMM Upgrade.”

Upgrades

Upgrade SIMM

6300 SIMM Upgrade - 4

6300 SIMM

Upgrade

Before you begin, remove the following:

• I/O door

• Logic board

Caution:

Review the ESD precautions in Bulletins/

Safety.

Logic Board

Processor with

Heat Sink Removed

Upgrades 6300 SIMM Upgrade - 5

Caution:

Take care to avoid compressing the EMI clips on the bottom of the logic board. If possible, support the underside of the board to avoid compressing the three silver-colored EMI clips.

Upgrades

Processor Heat Sink

6300 SIMM Upgrade - 6

Replacement Note:

You must remove the heat sink of the 6300 Series logic board to install or replace a SIMM in the slot next to the processor.

Upgrades

Heat Sink Tabs

6300 SIMM Upgrade - 7

1 On the back (tracing side) of the logic board, pry off the four corner tabs of the heat sink.

Heat Sink Tabs

Upgrades

Heat Sink

6300 SIMM Upgrade - 8

2 Remove the heat sink from the component side of the logic board.

Upgrades

Upgrade SIMM

6300 SIMM Upgrade - 9

3 Install the SIMM in the slot next to the processor.

Replacement Note:

Be sure to remove the customer’s SIMMs if you must return a defective logic board.

Logic Board

Processor with

Heat Sink Removed

Upgrades

Logic

Board

Fence

DRAM DIMM

DRAM Slot

6360 DIMM Upgrade - 10

6360 DIMM

Upgrade

Before you begin, remove the following:

• I/O door

• Logic board

Caution:

Review the ESD precautions in Bulletins/

Safety.

Note:

Read the “EDO-

Compatible Logic Board

Identification” topic at the end of this section.

Upgrades 6360 DIMM Upgrade - 11

Caution:

Take care to avoid compressing the EMI clip on the bottom of the logic board.

If possible, support the underside of the board to avoid compressing the EMI clip.

Upgrades

(

Toward Logic Board Fence

)

Ejector

DRAM Slot (1 of 2)

6360 DIMM Upgrade - 12

1 Push the ejector on the

DRAM slot outward and down to open it.

Logic Board Fence

Upgrades

DRAM DIMM

DRAM Slot

6360 DIMM Upgrade - 13

2

Caution:

Do not

touch the DIMM’s connectors.

Handle the DIMM only by the edges.

With the ejector open, align the DRAM DIMM in the DRAM slots.

3 Push down on the DIMM until it snaps into place.

Logic

Board

Fence

Upgrades 6360 DIMM Upgrade - 14

EDO-Compatible Logic Board Identification

Before you install extended data out (EDO) memory in a

Performa 6360 computer, you must verify that the logic board is EDO-compatible.

There are four ways to verify that a logic board from a

Performa 6360 computer is compatible with EDO memory:

• The logic board has soldered-on EDO DRAM

• The logic board has a resistor present at chip U34

• The logic board has no

resistor present at location R77

The details for identifying an EDO-compatible logic board by these methods are presented in the following sections.

Upgrades

Soldered-On

DRAM

6360 DIMM Upgrade - 15

Soldered-On DRAM is

EDO

1 Locate the two solderedon DRAM chips.

2 Compare the markings on these chips to the examples in the EDO

Chip Identification table on the next page. If the soldered-on DRAM chip markings meet the criteria of an example here, the logic board supports EDO memory.

Upgrades 6360 DIMM Upgrade - 16

Important:

Apple may use vendors not listed on this table. If the DRAM markings don’t match the table criteria, use another identification method.

EDO Chip Identification

Vendor Marking Example

SEC

SEC

The third character from the right is a non-zero number (for example,

KM44C400

4

-60)

The fourth character from the right is a non-zero number (for example,

KM416C120

4

BJ-6)

Hyundai The second character from the right is a non-zero number (for example,

HY511816

4

B)

Micron A space and a capital X are present at the end of the marking (for example,

MT8D264G-xx

X

)

Upgrades

Bottom of Logic

Board

U34 Resistor

6360 DIMM Upgrade - 17

Resistor Present at U34

1 Turn the logic board over so that you are looking at the solderedside of the board.

2 Locate chip U34 as pictured in the graphic.

If a resistor package

(SIP network) is on top of the U34 chip, as seen in this picture, the logic board supports EDO memory.

Upgrades

Top of

Logic Board

R71

R75

R80

R85

R89

R98

R101

R103

R105

R82

R72

R77

R81

R86

R90

R73 no R77

R92

R96

R99

6360 DIMM Upgrade - 18

No Resistor at R77

1 Use the graphic here to locate the R77 resistor space near the SCSI port on the logic board.

2 If a resistor does not occupy the R77 location, as seen in the picture, the logic board supports EDO memory.

Upgrades Cache (High Performance Module) Upgrade - 19

Cache

Module

Cache

Module

Slot

Cache (High

Performance

Module) Upgrade

Before you begin, remove the following:

• I/O door

• Logic board

Caution:

Review the ESD precautions in Bulletins/

Safety.

Logic

Board

Fence

Upgrades Cache (High Performance Module) Upgrade - 20

Caution:

Take care to avoid compressing the EMI clips on the bottom of the logic board. If possible, support the underside of the board to avoid compressing the three silver-colored EMI clips.

(The Performa 6360/160 has only one EMI clip.)

Logic

Board

Fence

Upgrades

Cache Module Slot

Notches

Ribs (Inside Slot)

( Toward Logic Board Fence)

Cache (High Performance Module) Upgrade - 21

Cache

Module

Connectors

1

Caution:

Do not

touch the module’s connectors.

Handle the module only by the edges.

Align the notches in the module with the small ribs inside the cache module slot.

2 Push the cache module into place.

Upgrades

Communications

Slot

Communications Card Installation - 22

Communications

Card

Communications

Card Installation

Before you begin, remove the following:

• I/O door

• Logic board

Caution:

Review the ESD precautions in Bulletins/

Safety.

Note:

This procedure shows installing an Ethernet or internal modem card.

Upgrades

Compatible

Logic

Board

Fence

Compatible

Communications Card

Notches

Communications

Slot

Notches

Communications Card Installation - 23

Note:

Some communications cards are not compatible with this computer. Examine the placement of the notches on the card. Use these illustrations as a guide to identify the correct type of card for the slot.

Not compatible

Notches

Upgrades Communications Card Installation - 24

Caution:

Take care to avoid compressing the EMI clips on the bottom of the logic board. If possible, support the underside of the board to avoid compressing the three silver-colored EMI clips.

(The Performa 6360/160 has only one EMI clip.)

Upgrades

Plastic

Tabs

Logic

Board

Fence

Communications

Slot

Metal Retainer

Communications Card Installation - 25

1 Remove the communications card access cover by pushing the two plastic tabs apart and removing the metal retainer.

Upgrades

Logic

Board

Fence

Communications

Card Access

Hook

Communications Card Installation - 26

2 Angle the hook-end of the card down and bring the hook under and up through the communications card access port. The hook should rest against the outside of the logic board fence.

Communications

Slot

Upgrades

Fence

Mounting

Screws

End-Mount Fence

Mounting

Screws

Fence

Side-Mount Fence

Communications Card Installation - 27

Replacement Note:

If you are installing an Ethernet card and its fence does not include a hook, replace the fence.

3 Remove the card.

4 Remove the two card fence screws.

5 Remove the old fence.

6 Install the replacement fence on the card.

Note:

If the Ethernet card fence does not include a hook and is riveted onto the card, replace the card.

Upgrades

Logic Board

Fence

Hook

Communications Card Installation - 28

Card

Connector

Communications

Slot

7 Insert the card connector into the communications slot.

Note:

Be sure the hook remains against the outside of the logic board fence.

8 Reset the logic board following the procedure in “Reset Logic Board” in the Additional

Procedures chapter.

Upgrades

PCI Slot

PCI Card

6360 PCI Card Installation - 29

6360 PCI Card

Installation

Before you begin, remove the following:

• I/O door

• Logic board

Caution:

Review the ESD precautions in Bulletins/

Safety.

Upgrades 6360 PCI Card Installation - 30

Caution:

Take care to avoid compressing the EMI clip on the bottom of the logic board.

If possible, support the underside of the board to avoid compressing the silver-colored EMI clip.

Upgrades

Screw

Logic

Board

Fence

6360 PCI Card Installation - 31

1

Caution:

Avoid letting the retainer clamp fall onto the logic board.

While holding the retainer clamp in place, remove the screw that secures the clamp to the logic board fence.

Upgrades

Logic

Board

Fence

Retainer Clamp

6360 PCI Card Installation - 32

2 Remove the retainer clamp.

Upgrades

Metal

Retainer

PCI Slot

Plastic Tab

Logic

Board

Fence

6360 PCI Card Installation - 33

3 If the PCI card has ports for connecting equipment, remove the plastic access cover from the logic board fence. On the inside of the logic board fence, squeeze together the two plastic tabs of the plastic access cover.

Upgrades

Plastic

Access

Cover

Logic

Board

Fence

6360 PCI Card Installation - 34

4 Remove the plastic access cover from the logic board fence.

Upgrades

Vertical Plate

Metal Retainer

6360 PCI Card Installation - 35

5 Remove the metal retainer from inside the logic board fence.

Upgrades

PCI Card Adapter

6360 PCI Card Installation - 36

6 Pull up on the PCI card adapter to remove it from the PCI slot.

PCI Slot

Upgrades 6360 PCI Card Installation - 37

7 Hold the card by the edges to avoid touching any connectors.

Connectors

Upgrades

PCI Card

PCI

Card

Adapter

6360 PCI Card Installation - 38

8 Press the PCI card connector into the PCI card adapter.

Upgrades

PCI Access Port

Logic Board Fence

PCI Slot

6360 PCI Card Installation - 39

9 Press the PCI card adapter contact points into the PCI slot on the logic board.

Upgrades

Logic

Board

Fence

Hook

Card

Fence

6360 PCI Card Installation - 40

10 Be sure the PCI connector is in the access port and accessible outside the logic board fence.

Make sure the metal fence on the PCI card engages the hook on the logic board fence.

Upgrades

Logic

Board

Fence

Retainer Clamp

6360 PCI Card Installation - 41

11 Replace the retainer clamp inside the logic board fence.

Upgrades

Screw

Logic

Board

Fence

6360 PCI Card Installation - 42

12 Secure the clamp with a screw on the outside of the logic board fence.

13 Reset the logic board following the procedure in “Reset Logic Board” in the Additional

Procedures chapter.

K Service Source

Additional Procedures

Macintosh Performa 6200/6300

Series

Performa 6200/6300 Series Battery Verification - 2

Battery

Verification

Before you begin, remove the following:

• I/O door

• Logic board

• Battery

Caution:

Review the ESD precautions in Bulletins/

Safety.

Battery

Additional Procedures

Positive

Probe

Negative

Probe

Battery Verification - 3

Set the voltmeter to the 10

VDC scale.

Hold the positive probe of the voltmeter to the positive end of the battery.

Hold the negative probe to the negative end of the battery.

If the battery voltage is below 3.0 V, replace the battery. Refer to “Battery

Replacement.” Positive

Battery

Connector

Negative

Performa 6200/6300 Series Battery Replacement - 4

Battery

Replacement

Before you begin, remove the following:

• I/O door

• Logic board

Caution:

Review the ESD precautions in Bulletins/

Safety.

Battery

Additional Procedures

Battery

Hook-and-

Loop Base

Battery

Connector

Battery Replacement - 5

1 Pull up and disconnect the connector.

2 Pull up and remove the battery from its hookand-loop base.

Performa 6200/6300 Series

6360 Logic Board

Reset Button

Logic

Board

Fence

Reset Button (6320, 6360) - 6

Reset Button

(6320, 6360)

Before you begin, remove the following:

• Power cord

• I/O door

• Logic board

Caution:

Review the ESD precautions in Bulletins/

Safety.

Press the reset button on the logic board using a flat plastic tool.

Additional Procedures

6320 Logic Board

Cuda Reset Button

Reset Button (6320, 6360) - 7

Note:

The reset button is located in a different place on the 6320 and 6360 logic boards. See the diagrams on this page and the previous page.

Performa 6200/6300 Series Reset Logic Board - 8

Reset Logic Board

Before you begin, remove the following:

• Power cord

• I/O door

• Logic board

Caution:

Review the ESD precautions in Bulletins/

Safety.

Battery

Performa 6200/6300 Series

Battery

Hook-and-

Loop Base

Battery

Connector

Reset Logic Board - 9

Note:

Try resetting the logic board by clearing parameter RAM with key commands. To clear parameter RAM, hold down

Command-Option-P-R during startup but before the “Welcome to Macintosh” message appears.

1 Pull up and disconnect the connector.

2 Pull up and remove the battery from its hookand-loop base.

3 Wait 5 to 10 minutes, and then replace the battery.

Logic

Board

Fence

Performa 6200/6300 Series

6360 Logic Board

Reset Button

Reset Logic Board - 10

4

Note:

The reset button is located in a different place on the 6320 and

6360 logic boards. See the diagrams on this page and the next page.

For a 6360 or 6320, press the reset button on the logic board using a flat plastic tool.

5 Align the logic board at an upward angle to clear

EMI clips.

6 Fully seat the logic board in the enclosure.

Additional Procedures

6320 Logic Board

Cuda Reset Button

Reset Logic Board - 11

Note:

After resetting PRAM, check the computer’s time/ date and other system parameter settings.

Note:

If this procedure resolves the problem, claim an adjustment on an SRO. If not, replace the defective component and DO NOT claim the adjustment.

K Service Source

REA Procedures

Macintosh Performa 62xx/63xx

REA Procedures Repair Overview for Freezing and Video Color Hue Issues - 2

Repair Overview for Freezing and

Video Color Hue Issues

These procedures describe repairs for system freezes and sudden changes in video color hue on the Performa 62xx,

63xx computers (except the Performa 6320 and 6360).

REA Procedures Repair Overview for Freezing and Video Color Hue Issues - 3

Performa 62xx, 63xx

Perform these steps for Performa 62xx, 63xx computers exhibiting system freezes:

• Note the unit’s external cable hookups.

• Remove the I/O door.

• Remove the logic board.

• If the clock chip at U10 is not p/n 343S1191 or

343S1121, replace the logic board. (Ignore any letters following the part number.)

• If the Cache/ROM DIMM is laid out and has no exactly

as illustrated

sticker on the middle vertical IC, replace the

DIMM.

• If an Ethernet card is installed and the card fence doesn’t hook onto the logic board fence, replace the card fence.

• If you are not replacing the logic board, replace the EMI clips.

• Upgrade RAM for U.S. and Canadian Education customers.

REA Procedures Repair Overview for Freezing and Video Color Hue Issues - 4

Note:

Following all repairs, test, reassemble, and label the unit.

Why Replace the Logic Board/ROM DIMM?

Replacing the logic board or Cache/ROM DIMM addresses known component issues that can cause system freezes (the system clock stops and moving the mouse does not move the cursor).

Note:

Freezes due to Type 11 errors should be addressed through a clean install of system software or by updating third-party software.

REA Procedures Repair Overview for Freezing and Video Color Hue Issues - 5

Why Replace the EMI Clips?

Replacing the EMI clips prevents possible damage to the logic board during the installation of expansion boards.

Why Replace the Ethernet Card Fence?

Installing a hooked fence on the Ethernet card provides a way to hold the card more securely in the communications slot.

Without the hooked fence, the card could rock out of the slot and cause intermittent network connection.

REA Procedures System Tester - 6

System Tester

The diagnostic application 5XXX/6XXX Tester, which is included in the Utilities folder on the Macintosh 5xxx, 6xxx

System 7.5 v 2.0 Update Service CD, tests for known component issues causing system freezes in Power

Macintosh/Performa 5xxx/6xxx computers. The application does not test for video color hue issues.

When the application finds a problem with a unit, it displays one of the following two messages:

The logic board has been checked and a potential issue has been found. Please contact Apple Customer Support or an Apple Authorized Service Provider to have the logic board replaced as part of the repair extension program.

REA Procedures System Tester - 7

A potential issue with the Cache has been found. Please contact Apple Customer Support or an Apple Authorized

Service Provider to have the Cache replaced as part of the repair extension program.

If the application finds no problem with a unit, it displays this message:

The logic board has been checked and none of the specific, known hardware issues that are covered under this program were found. If you are experiencing problems, we recommend that you verify that any software applications you are using are compatible with your computer. You can do this by contacting the developer of the software. You should also follow the procedures described in the troubleshooting section of the User’s Guide to reduce any freezing issues you are experiencing.

REA Procedures System Tester - 8

You or a customer may run 5XXX/6XXX Tester on units before you make onsite repair calls, so you can better estimate the number of logic boards and Cache/ROM DIMM cards to stock and transport.

REA Procedures Part Numbers - 9

Part Numbers

Use the following part numbers when ordering replacement parts included in these procedures:

Logic Board, 603/75 MHz, 16-Bit Sound

Logic Board, 603E/100 MHz

Cache/ROM DIMM

EMI Clips (Pkg. of 25)

Fence for Ethernet 10 Base-T Card (Pkg. of 2) 922-2329

Fence for Ethernet Thin Coax Card (Pkg. of 2) 922-2330

Fence for Ethernet AAUI Card (Pkg. of 2) 922-2441

Ethernet 10 Base-T Card

Ethernet Thin Coax Card

Ethernet AAUI Card

SIMM, DRAM, 4 MB, 80 ns, 72-Pin, EDU

System 5xxx, 6xxx Update CD

661-1008

661-1041

661-1278

922-2320

661-0888

661-0036

661-0889

922-2397

600-4454

REA Label (Logic Board Repair, Pkg. of 100) 922-2396

REA Procedures Before You Begin - 10

Before You Begin

Before you begin the repair procedures,

• Note the unit’s external cable hookups (onsite).

• Turn off the power.

• Disconnect the external and power cables (onsite).

• Put on a grounding wriststrap.

REA Procedures

I/O Door

Repair Procedures - 11

Repair Procedures

Remove the I/O Door

1 Release the two latches.

2

Caution: to damage the bottom tabs when removing the door.

Be careful not

Swing the door down and release the three bottom tabs.

3 Remove the door from the unit.

REA Procedures Repair Procedures - 12

Replacement Note:

Align the bottom tabs before swinging the door up.

REA Procedures

Screws

Repair Procedures - 13

Inspect the Logic

Board

4 Remove the two logic board mounting screws.

5 Grasp the logic board handle and pull out the logic board.

REA Procedures

ROM DIMM

No Sticker

Chip at

U10

Logic Board

Repair Procedures - 14

6 Inspect the clock chip at location U10. If it is not printed with part number 343S1191 or

343S1121 (ignore any letters following the part number), replace the logic board.

Go to step 14.

Note:

The 5XXX/6XXX

Tester will report that an issue has been found with the logic board.

7 Inspect the Cache/ROM

DIMM. If it is laid out exactly

as shown in the illustration on this page,

REA Procedures Repair Procedures - 15 and does not include a sticker on the center chip, replace the

DIMM. Otherwise, go to step 24.

Note:

The 5XXX/6XXX

Tester will report that an issue has been found with the Cache/ROM

DIMM.

REA Procedures

ROM

DIMM

Repair Procedures - 16

Replace the Cache/

ROM DIMM

8 Hold each end of the

Cache/ROM DIMM between the thumb and forefinger of each hand.

Note:

You may hold the

DIMM by the chips.

9 Using some force, pull the DIMM straight up out of its slot.

ROM

DIMM

REA Procedures

ROM

DIMM

Repair Procedures - 17

10 Hold the logic board vertically with the communications slot end of the board resting on your workspace.

11 Insert the replacement

Cache/ROM DIMM into the DIMM slot.

Caution:

Make sure the notches in the DIMM line up with the pegs in the DIMM slot.

12 Bracing the underside of the logic board with your fingertips, use both thumbs to press down on the top edge of the DIMM

REA Procedures Repair Procedures - 18 until you hear it snap into place.

13 Go to step 24.

REA Procedures Repair Procedures - 19

Replace the Logic

Board

Perform steps 14-17 only if you are replacing the logic board.

Note:

Replacement logic boards come without a fence. When replacing a logic board, remove the fence from the old board and reinstall it on the replacement board.

REA Procedures

Fence

Extended

Hex Nuts

Phillip Screws

Logic Board

Repair Procedures - 20

14 Remove the two Phillips screws that secure the fence to the solder side of the logic board.

15 Remove the two hex nuts that secure the logic board fence to the SCSI connector.

16 Remove the logic board fence from the old logic board and reinstall it on the replacement board.

17 Plug in the logic board battery.

REA Procedures Repair Procedures - 21

Note:

Be sure to transfer any SIMMs or expansion cards from the old board to the replacement board. (See

“Transfer the Double-Sided

DRAM SIMM,” steps 18-

23, “Upgrade RAM for

Education Customers,” step

24, and “Replace the

Ethernet Card Fence,” steps

25-29.) Do not transfer the

Cache/ROM DIMM to the replacement board; return the old board with its Cache/

ROM DIMM installed.

REA Procedures

Heat Sink

Tabs

Logic Board

Heat Sink

Tab

Repair Procedures - 22

Transfer the Double-

Sided DRAM SIMM

Perform steps 18-23 if you are replacing the logic board and a double-sided DRAM

SIMM is installed next to a processor heat sink. (Some logic boards do not include a processor heat sink.)

Caution:

Be careful not to disturb the layer of thermal grease on the bottom of the heat sink and the top of the processor chip.

18 Release the four heat sink tabs from the

REA Procedures

Heat Sink

Double-Sided

SIMM

Repair Procedures - 23 underside of the old logic board.

19 Remove the heat sink.

20 Remove the doublesided SIMM next to the processor.

21 Remove the heat sink from the replacement logic board.

22 Install the SIMM next to the processor on the replacement board.

23 Reinstall the heat sinks on both boards.

REA Procedures Repair Procedures - 24

Upgrade RAM for Education Customers

Perform step 24 if you are installing System 7.5.3 on a U.S. or Canadian Education customer’s unit and the unit has 8 MB

RAM installed. (See “Before You Begin.”)

24 Install a 4 MB DRAM SIMM (part number 922-2397) in the empty DRAM SIMM slot.

Note:

The Desktop Repair Extension Program is intended to address specific hardware issues. Due to the unique needs of public and private nonprofit educational institutions, Apple is performing some additional services above and beyond the repair extension program. Specifically, to meet the requirements of certain solutions bundles sold to public and private nonprofit educational institutions, Apple is installing System 7.5.3 and additional RAM.

REA Procedures

Logic

Board

Fence

Card

Fence

Hook

Ethernet Card

Repair Procedures - 25

Replace the Ethernet

Card Fence

Perform steps 25-29 if an

Apple Ethernet card is installed on the logic board

(whether or not you are replacing the logic board).

Note on ordering and claims procedures:

Do not enter the part number for the card fence on the SRO.

REA Procedures

Fence

Mounting

Screws

Fence

End-Mount Fence

Mounting

Screws

Side-Mount Fence

Repair Procedures - 26

25 Inspect the metal fence on the Ethernet card.

26 If the card fence hooks onto the logic board fence, go to step 30.

27 If the card fence does not hook onto the board fence and the card fence is riveted onto the card, replace the card.

28 If the card fence does not have a hook and is screwed onto the card:

– Remove the card.

– Remove the two card fence screws.

– Remove the old fence.

REA Procedures

Hook

Hook the card to the logic board fence

Ethernet Card

Connector

Communication

Slot

Repair Procedures - 27

– Install the replacement fence on the card.

29 Hook the Ethernet card fence onto the logic board fence and insert the card into the communication slot.

REA Procedures Repair Procedures - 28

Replace the EMI Clips

If you are retaining the original logic board, you must replace the board’s three EMI clips

(ground clips).

Perform steps

30-33 only if you are not replacing the board.

Note on ordering and claims procedures: Please claim part number 011-0156 when you replace the EMI clips but do not replace the logic board.

Do not enter the part number for the clips on the SRO.

REA Procedures

Logic Board

Squeeze clip and push through board

Repair Procedures - 29

30 With the logic board facing right side up, squeeze together the top of each EMI clip and push it out through the slot.

REA Procedures

Bottom of

Logic

Board

Clip

Opening

Clip

Base

Repair Procedures - 30

31 Turn the logic board underside facing up.

Orient the first clip with its open end facing the logic board fence.

32 Insert the clip into the slot and press firmly on the clip base until you hear it snap into place.

Repeat the procedure for the other two clips.

33 You are now finished with the necessary hardware repairs.

Continue with the following steps.

REA Procedures Repair Procedures - 31

Test, Reassemble, and

Label the Unit

34 Reassemble the unit.

35 If you are repairing the unit onsite, reconnect the external cables.

36 Verify that the unit starts up correctly.

REA Procedures

Label

Location

Repair Procedures - 32

37 Apply the REA label

(part number 922-

2396) to the left of the communication port on the back of the unit.

Note:

If the labels are not available, write the letters

“REA”. in the designated area on the back of the unit.

REA Procedures Install System 7.5.3 - 33

Install System 7.5.3

Give the Macintosh 5xxx, 6xxx System 7.5 v 2.0 Update

Service CD to Performa customers so they can perform their own installation.

K Service Source

Exploded View

Performa 6200/6300

Exploded View

Wiring Harness

922-1154

Chassis Shield

Fan/Video

Bracket

922-1160

922-2202

(6320, 6360)

I/O Door

922-1565

922-2434

(6320, 6360)

Logic Board

661-1008 (75 MHz)

661-1041 (100 MHz)

661-1175 (120 MHz)

661-1454 (160 MHz, EDO)

Exploded View

Top Cover

922-1161

922-2204 (Rev B, 6360)

Top Shield

922-1155

922-2200 (Rev B, 6360)

Front

Panel

Control

Board

661-0139

Floppy

Drive

Carrier

922-1133

Floppy

Drive

661-0121

Drive

Security

Bracket

922-1156

Hard Drive

661-0999 (800 MB)

661-0955 (1 GB)

661-1106 (1.2 GB)

661-1139 (1.2 GB)

661-1107 (1.6 GB)

661-1202 (2.4 GB)

CD-ROM Drive

661-1240 (1200i)

661-0913 (600i)

CD-ROM

Carrier

922-0850

Hard Drive

Carrier

922-1124

Side Panel

922-1159

922-2206 (Rev B, 6360)

1

Logic Board

Fence

922-2314

Power Supply

661-0170

661-1053 (6320, 6360)

Side Panel

922-1158

922-2205 (Rev B, 6360)

Bottom Case

922-1176

Speaker

922-1175

922-2294 (6320, 6360)

Front Bezel

922-2011

Product family configurations may vary.

TIL article #22102

------------------------------------------------------------------

TOPIC

This article is the 1.2 GB Firmware Utility v1.1 Read Me

file.

------------------------------------------------------------------

DISCUSSION

Requires:

A 1.2 GB drive on a Power Macintosh or Performa with

firmware version 1.37 and below. This utility can be used on

international versions of Mac OS as well as US Mac OS.

Description:

This bootable disk image contains a utility to fix a problem

with a limited number of 1.2 GB ATA hard drives in some

Power Macintosh and Performa configurations that can cause a

flashing question mark at startup. 1.2 GB Firmware Utility

1.1 will upgrade the firmware on the affected drives and is

only needed for 1.2 GB ATA drives with firmware versions

1.37 and below.

This software consists of a Disk Copy NDIF (New Disk Image

Format) compressed image, which requires Disk Copy 6.1 or

later to use. Download this software to your hard drive and

then double-click it to use it. Disk Copy is available in

the Utilities folder.

Disk Copy 6.1 (or later) is the recommended application to

access this disk image.

Overview

Due to an anomaly with some of the 1.2 GB ATA hard drives, a

limited number of configurations of the Power Macintosh and

Performa models may experience an intermittent flashing

question mark from a cold boot or a restart. Restarting the

computer may allow the hard drive to boot up properly, but

the flashing question mark may return upon the next cold

boot.

In order to update the firmware on a hard drive, you must

boot the computer from a diskette made from this image. To

make a floppy, hold down the option key when opening this

disk image in Disk Copy.

Note: Do not lock this diskette, since the utilities need

unlocked media to run properly.

Identifying Suspect Units

You can use 1.2 GB Firmware Utility 1.1 or Apple System

Profiler to check the firmware version of your drive. To use

Apple System Profiler, launch it and go to the Select menu

and choose Device Information. The firmware version will be

displayed as the Revision Number. The 1.2 GB Firmware

Utility 1.1 is not needed unless the firmware version is

1.37 or below. The 1.2 GB Firmware Utility 1.1 also checks

the firmware, and will only update the firmware of the

appropriate drives.

Note: If you do not have access to Apple System Profiler,

you can download it from Apple Software Updates:

http://www.info.apple.com/swupdates

If troubleshooting procedures have been performed and there

still is an intermittent flashing question mark, use the

following hard drive identifying procedure to determine

whether the hard drive should be updated or replaced:

1. If the machine is running, shut down.

2. Power off and disconnect all external SCSI devices

(if any).

3. Insert the Utility floppy disk and start the Power

Macintosh.

4. Double click the ATA_Serial_Num application. If the

internal drive is a candidate to be updated,

ATA_Serial_Num automatically downloads the firmware. A

window will be displayed with the drive information,

including the new firmware version. If the drive is not

one of the affected drives, the window will display the

drive information and a message stating that the drive

does not need to be updated.

5. Choose Quit from the File menu. You can choose to

save the drive information window as a text file.

6. Reconnect external SCSI devices.

7. Restart. The Macintosh is now ready for normal

operation.

Update Note

For this issue, the firmware version 1.37 and below are the

affected drives. If you find a drive with the firmware

version 1.37 or below, then use the firmware update utility.

The utility will check the drive firmware version before

update. If the drive firmware version does not qualify for

the update, the utility will leave the drive untouched.

Replacement Note

If the drive is updated and it is still exhibiting problems,

it may be necessary to replace the drive. See an Apple

Authorized Service Provider. To locate a Service Provider in

your area see: http://www.info.apple.com/

advertisement

Key Features

  • PowerPC 603 processor
  • Expansion slots for video-in, LC-PDS, Ethernet, modem, and PCI cards
  • IDE hard drive
  • Internal 14.4 Global Village modem
  • Optional 600i CD-ROM drive

Related manuals

Frequently Answers and Questions

What are the main features of the Performa 6200 and 6300 series computers?
They feature the PowerPC 603 processor and include slots for expansion cards like video-in, LC-PDS, Ethernet, modem, and PCI cards.
What storage options are included with the Performa 6200 series computers?
They come with an IDE hard drive, an internal 14.4 Global Village modem, and an optional 600i CD-ROM drive.
What types of expansion slots are available on the Performa 6200 and 6300 series computers?
They offer slots for video-in, LC-PDS, Ethernet, modem, and PCI cards.
What is the difference between the Performa 6200 and 6300 series computers?
The 6300 series computers have a faster PowerPC 603e processor and additional features like a PCI expansion slot (on the Performa 6360).
Download PDF

advertisement

Table of contents