Remote MasterMind 3.0 Mobile Device & Bar Code Scanner Management Solution Remote MasterMind™ is Honeywell’s comprehensive solution for companies looking to secure, manage, update, and remotely troubleshoot their mobile computers and bar code scanners from a single location. Remote MasterMind 3.0 You have mobility and bar code scanning devices managed devices, logically arranged and mapped to set usage parameters, without touching the physical MasterMind sends these packages to your devices or in locations all across your enterprise. They are the geography or operational groupings you define. device or disrupting end users. Once deployed, Remote scanner host devices, anywhere in the world. Within constantly on the move or situated in remote This speeds your ability to locate specific problems MasterMind allows you to update settings and software, minutes, your devices are ready to use. This eliminates locations, and are critical to supporting your and quickly identify if a larger potential problem and provides constant visibility to the operational health most manual labor and reduces the chance of human- employees’ work activities. They make your looms. Since Remote MasterMind is licensed at the and performance of your devices. If an issue does come induced errors, ensuring consistency in configurations business operations effective, your business more device level, you have the flexibility to use Remote up, your call center agents can quickly access the device and settings. These same capabilities also offer you efficient, and your customers more satisfied. MasterMind any way you choose, from within the remotely in order to diagnose and resolve the issue, the ability to leverage devices across your enterprise, However, the process of managing those same management console. improving uptime and protecting user productivity. relocating them whenever needed, with automatic devices—keeping the software up-to-date, dealing deployment of the appropriate settings for each new with multiple operating systems, ensuring proper Multi-Platform Operating System Support By minimizing the manual labor, travel, and other configurations, and monitoring vital performance You are expected to manage and support a range expenses associated with managing remote devices, indicators—is time consuming, expensive, and of mobile devices to meet your company’s business Remote MasterMind can significantly reduce your total Keep Your Users Productive prone to errors. What if you could manage all of needs. In addition to offering long-standing support cost of ownership. According to a recent VDC study, For deployed devices, Remote MasterMind helps keep these functions on any device within your network, of a wide range of Microsoft Windows Mobile and you can reduce your mobility costs by as much as 83%, them operating at peak efficiency. Using group policies, from anywhere in the world, at any time you Windows CE devices, Remote MasterMind now saving you up to $1,100 per device over a typical five- you can automatically deploy software updates, new choose? That’s the power of Remote MasterMind. manages Apple iOS and Google Android devices. year lifecycle . configuration settings, and data to devices in the field This allows you to have the flexibility to deploy and over any Wi-Fi® or cellular network, or anywhere within Integrated Mobile Computing Device and Bar manage the right device on the right platform to meet Savings Throughout the Lifecycle your corporate network. Our advanced compression Code Scanner Management the demands of your business. Remote MasterMind Remote MasterMind provides unprecedented value and confirmation algorithms allow the updates to be In addition to enabling you to manage mobility devices offers the flexibility to manage business-grade and throughout the product lifecycle, from the initial staging of delivered, even over slow or unstable connections. from Honeywell and many other original equipment consumer-grade devices across a diverse environment. new devices to the redeployment of existing assets to the If users ever have an issue with the device, Remote manufacturers without limitations or restrictions, The management web console is intuitive and tabular, final decommissioning and upgrading of your technology. MasterMind allows your call center agents to Remote MasterMind is one of the first mobile device enabling you to manage various operating systems With the Remote MasterMind client running on your new troubleshoot any device remotely. For mobility, device management solutions to also offer you the capability and their nuances with ease. devices, preparing them for initial use is fast and easy. agents can view and work with the registry and data Rather than configuring each device independently, files, download patches, and reset parameters. They ® ® ® ® ™ ™ to manage Honeywell bar code scanners from within location. This helps reduce your spares pool costs. 1 the same management console. You will manage A Lower Total Cost of Ownership Remote MasterMind lets you create profiles that define can even show the user how to operate and navigate your devices utilizing a common user interface Remote MasterMind automates and simplifies many of how and where the device is to be used. From there, you new applications in real time to maximize productivity. with a consistent set of features and capabilities, the routine tasks associated with your mobile device simply create “packages” that contain the applications, reducing the need for training and eliminating manual and bar code scanner deployments. It allows you settings, and configurations for each profile. With the processes. You will have a single tree-view of all to configure your devices, provision software, and touch of a button at a centralized location, Remote Total Cost of Ownership Models for Mobile Computing and Communication Platforms, Third Edition, Track One, Volume 3: Mobile Device Management Software, David Krebs, VDC Research 1 1 2 Remote MasterMind™ is Honeywell’s comprehensive solution for companies looking to secure, manage, update, and remotely troubleshoot their mobile computers and bar code scanners from a single location. Remote MasterMind 3.0 Support for Performance Metrics on Mobile used and how information is accessed. These features Key Features Devices Added include: Asset Tracking Remote MasterMind also delivers a rich set of metrics • Authentication policies using Active Directory, so Instantly take inventory of all deployed Remote to help you provide real-time proactive issue your end users are authenticated onto the network MasterMind-enabled devices and retrieve serial management and reduce device and worker using the same credentials they use in the office numbers, model numbers and firmware versions downtime. From the management console, you can • Device lockdown that allows you to restrict end monitor battery performance, wireless connectivity, user access to specific applications and websites and application throughput. You can also easily • Application run controls that prevent restricted gather information on all devices including serial applications from running on your devices numbers, software loads, location and routes Supported Devices Mobile Computers • Removes errors and reduces labor costs • Simplifies asset reporting and depreciation Supports other OEMs including Motorola, Intermec and others • Simplifies the management of device repair contracts • Provides visibility into device status (on- or off-line) • Out-of-contact device policies that can be used traveled, making management of your devices to define actions to be taken automatically when a Software Distribution easier than it ever has been before. Further, device has been lost, stolen, or fails to contact the With the click of a button, you can update the software Remote MasterMind has been enhanced to provide server for a specified period of time of one device or thousands of devices, without making automatic or on-demand tracking of additional key • File encryption at the kernel level encrypts data operational metrics on select Honeywell mobile stored on the device, as well as on an SD or computers. Metrics such as system performance, memory card, helping you to achieve compliance battery life, on/off events, keyboard and touch panel with industry regulations. Remote MasterMind presses, network connectivity, and bar code scans uses FIPS 140-2 validated AES-256 encryption to and decodes are collected and made available for secure your mobile data. Similarly, communications analysis. This new functionality helps enterprises with corporate resources are encrypted using improve productivity by identifying potential training standards-based SSL communication and FIPS issues based on device usage. Additionally, it arms IT 140-2 certified algorithms. professionals with information they can use to more Marathon, MX7, MX7 Tecton, MX8, MX9, VX6, VX3H, Thor Bar Code Scanners a site visit Support expected • Reduces high-touch and high cost travel and Q2 2012 onsite labor • Reduces the amount of time needed to roll out new large-scale deployments Operating Systems • Enables rapid deployment of urgent security updates or business critical functionality • Helps support compliance activities in regulated environments • Phone call policies that allow you to deliver device effectively troubleshoot remote devices in the field, user access to a defined set of incoming and lowering the total cost of ownership. outgoing phone numbers • Device feature control policies that allow you to Industry-Leading Mobility Security Features selectively disable device hardware features, such Remote MasterMind also provides advanced security as Bluetooth® wireless technology and cameras features that let you control how your devices are Configuration Management • Instantly update the configuration of one device or thousands of devices, without making a site visit • Ensures correct configuration with automatic updates Xenon 1900, 1902, 1910, 1912 Voyager 1200g, 1202g, 1250g Hyperion 1300g Vuquest 3310g N5600 Area-Imaging Engine N8600 Area-Imaging Engine Mobile Devices: Microsoft® Windows® CE, Windows® Mobile, Google Android™ and Apple® iOS Scanner Device Hosts: Microsoft® Windows XP 32-bit, Windows 7 32/64bit, POSReady2009**, POSReady 7** *Enhanced device metrics supported **Planned to re-assigned and new devices • Device groupings allow devices to automatically configure themselves based on pre-defined criteria • Reduces labor costs and enables rapid deployments 3 Dolphin® 6000, 6100, 6500, 7600, 7800, 7800hc, 7850, 7900, 9500, 9700*, 9700hc, 9900*, 9900hc, 9900ni, 9950, 9951, 99EX*, 99EXhc, 99GX 4 Remote MasterMind™ is Honeywell’s comprehensive solution for companies looking to secure, manage, update, and remotely troubleshoot their mobile computers and bar code scanners from a single location. Remote MasterMind 3.0 Remote Diagnostics and Device Monitoring With this feature, you can easily confirm the location Monitor device health information, such as battery of a vehicle of a field service worker, or track the status, radio performance and communication errors, movements of your devices and people to find greater from any location, and remotely control a device to workflow efficiencies. see exactly what the user sees. • Speeds problem resolution and reduces the length Apple® iOS™ Microsoft® Windows® Google® Android™ These locationing features are enhanced with of support calls geofencing. With geofencing, you can define specific • Creates baseline performance standards and uses actions to be taken automatically whenever a device alerts to automatically identify issues enters or leaves a predefined area. You can also • Simplifies communication between end users and identify the postal address of a device, send driving help desk using two-way chat Remote MasterMind Device Agents PC HOST Remote MasterMind Management Console(s) directions from the help desk and even receive live traffic condition updates. Enhanced Performance Measurement Monitor the performance of any mobility device and For more information on Remote MasterMind 3.0, retrieve metrics such as scan counts, radio activity, please visit www.honeywellaidc.com/ReM. and keypad and touch screen usage • Analyzes vital statistics to identify potential areas for process improvements Internet or Corporate Network • Identifies poor quality codes that hinder productivity • Ascertains operator productivity and application knowledge • Measures device usage Better Management of your People and Processes Remote MasterMind also provides the tools and technologies you need to control how and where your mobile assets are being used. For example, Remote MasterMind Deployment Server(s) using the locationing feature on mobile devices gives you the ability to locate and track your GPS-enabled devices inside the four walls or anywhere in the world. 5 6 Remote MasterMind Database For more information on Remote MasterMind 3.0: www.honeywellaidc.com/ReM Honeywell Scanning & Mobility 9680 Old Bailes Road Fort Mill, SC 29707 800.582.4263 ReM 3.0 Rev A 03/12 www.honeywell.com © 2012 Honeywell International Inc.
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