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PROLiNK® Netbook/ Notebook Limited International Warranty Information
1. General Terms and Conditions
Effective January 1 st, 2010, Fida International (S) Pte Ltd., hereunder PROLiNK, offers a Twelve (12) months
limited international warranty on selected PROLiNK Branded Netbook/ Notebook products only, hereunder
Product from the manufacturing date. If customer registers the Product online, the limited warranty will become
Twelve (12) months from the original date of purchase*. The limited warranty is under no circumstances
transferable to any other party that is not the original buyer of the Product, and only covers Products that are
purchased from PROLiNK’s authorized distribution network.
Under the terms of the carry-in warranty, the customer is required to send in the defective Product to the authorized
PROLiNK service centres for warranty repair. In the case that the customer chooses to send in the item via a
transportation service, the customer must prepay any charges, taxes, or duties associated with shipping of the
product to and from the service location. In addition, the customer remains responsible for insuring any product
shipped or returned to an authorized service location, and assumes the risk of loss during shipping.
PROLiNK will repair or by any other efforts restore the defective Product to its working condition as originally
configured by PROLiNK. PROLiNK is not responsible for any subsequent installation by any third party vendor or
the owner. This warranty policy DOES NOT apply to PROLiNK barebone or OEM Products.
Note: PROLiNK strongly recommends that customers register their Products after purchase. Please go to
http://www.prolink2u.com/register to register your Product.
* Original proof of purchase is required for Product registration
2. Limited Warranty
Within the valid limited warranty period applied to the Product, Customer may contact the authorized PROLiNK
service centres for warranty service only when the Product purchased becomes defective under proper usage, the
limited warranty is under no circumstances transferable to any other party that is not the original buyer of the
Product. The limited warranty DOES NOT cover cosmetic damages, damage or loss to any software programs,
data, or removable storage media, or damage due to the following;
(1) Accident, misuse, abuse, negligence, commercial use or modifications of the Product;
(2) Improper operation or maintenance of the Product;
(3) Connection to improper voltage supply;
(4) Attempted or unauthorized repair by any party other than PROLiNK’s authorised service partners.
(5) The warranty seals have been broken or altered.
The limited warranty DOES NOT apply when the malfunction results from the use of the Product in conjunction
with accessories, products or ancillary or peripheral equipment, or where it is determined by PROLINK that there is
no fault with the Product itself.
PROLiNK is ONLY responsible for the PROLiNK branded Products purchased from our authorized distribution
network. The limited warranty service is not, in any way, applicable for any operating system or software
configured in the Product. The customer's dated sales receipt, showing the original date of purchase of the Product
should be kept as the customer's proof of purchase. The customer may, as requested by PROLiNK, need to provide
the proof of purchase of the Product when attempting to make use of the limited warranty service.
The following items (inclusive but not limited to) are covered under this warranty.
CPU, HDD, MEMORY, MOTHERBOARD, MXM GPU (if any), KEYBOARD, TOUCHPAD, AUDIO
DEVICES, OPTICAL DRIVES (DVD/CD-RW Combo, DVD Dual Layer Burner), LCD*, Wireless Module,
Bluetooth Module (if any), built-in buttons, built-in webcam.
* The LCD (Liquid Crystal Display) is covered for one (1) years only. Limited one (1) LCD claim per year
Note: The primary battery is covered for 1 year only. Accessories (inclusive but not limited to) such as mouse
and/or carrying bag will not be covered by the warranty except in cases of DOA.
LCD (Liquid Crystal Display) Screen Pixel Policy:
All notebook displays utilise TFT* technology, manufactured according to high industry standards, to guarantee
trouble-free personal computing. Nevertheless, your display may come with cosmetic imperfections which appear
as small bright or dark spots. This is common to all LCD displays and cannot be avoided by any of our models.
These imperfections are caused by one or more defective pixels or sub-pixels. PROLiNK follows the standard pixel
policy within the industry.
Following the industry standard, PROLiNK warrants a defective LCD display as having 5 or more bad pixels*. It's
required that users to contact the authorised dealer or PROLiNK within 30 days from the invoice date for a
replacement.
* 5 abnormal pixels for all LCD displays for all 14” or smaller screens.
* TFT LCD is a variant of LCD uses Thin Film Transistor Technology to improve image quality.
3. Labour
Within the limited warranty period applied to the Product, PROLiNK will repair defects in the Product at no
additional charge. After the limited warranty period, the customer can choose to have the Product repaired on a fee
basis.
4. Parts
Within the limited warranty period applied to the Product, PROLiNK will repair or replace the defective parts of
the Product. After the limited warranty period applied to the Product, Customer can choose to have the parts of the
Product to be repaired or replaced on a fee basis.
5. Protection/ Back Up of Stored Data
With respect to all services provided, it is Customer's responsibility to backup the contents of your hard drive,
including any data you have stored or software you have installed on the hard drive. It is likely that the contents of
your hard drive will be lost or reformatted in the course of service and PROLiNK will not be responsible for any
damage to or loss of any programs, data or other information stored on any media or any part of any Product
serviced. IF DURING THE REPAIR OF THE PRODUCT THE CONTENTS OF THE HARD DRIVE ARE
ALTERED, DELETED, OR IN ANYWAY MODIFIED, PROLINK WILL NOT BE HELD RESPONSIBLE
WHATSOEVER. THE CUSTOMER'S PRODUCT WILL BE RETURNED AS ORIGINALLY CONFIGURED
WHEN MANUFACT URED/ PURCHASED.
6. Warranty on Batteries and Accessories
The primary battery that originally comes with the PROLINK Notebook is covered under warranty for one (1) year
only. Within the limited warranty period of one (1) year applied to the Battery, PROLiNK will repair or by any
other efforts attempt to restore the batteries that have originally come with the Product to their working condition as
originally configured by PROLiNK.
Accessories that come with the notebook or netbook (inclusive but not limited to) the mouse and/ or carrying bag
will not be covered by the same warranty except if dead on arrival (DOA).
7. Technical Support for PROLiNK Notebook Products
PROLiNK technical support will provide technical assistance only on hardware components or the Product itself as
a whole. If the Product is determined defective and repair services are required, PROLINK technical support will
assist the customer to obtain a RMA number for returning the defective Product to PROLINK for repair.
8. RMA Services for PROLINK Netbook/ Notebook Products
The customer should first contact the authorised PROLiNK technical support centre with their service request and
obtain a RMA number from the respective authorised PROLiNK RMA department prior to returning the defective
Product to PROLiNK.
The customer will then need to arrange to return the defective Product to the authorised PROLiNK service centre
within fourteen (14) working days from the RMA issuance date.
In cases where a specific part which is no longer manufactured, the current closest functionally equivalent
Replacement Equipment will be arranged for the customer after PROLiNK Technician has determined that
Replacement Equipment is necessary.
9. Shipping
As the warranty covers only carry-in services, the customer must prepay any charges, taxes, or duties associated
with shipping of the product to and from the service location should he/ she choose to send this in via a
transportation service. In addition, the customer remains responsible for insuring any product shipped or returned to
an authorized service location, and assumes the risk of loss during shipping.
We strongly suggest customer insure the package; PROLiNK is not responsible for any loss or damage to the
Product during the shipping if the customer does not insure or pack the Product properly.
Customers are advised to remove all third party hardware, software, features, parts, options, alterations, and
attachments not warranted by PROLiNK prior to sending the Product to PROLiNK for service. PROLiNK is not
liable for any loss or damage to these items.
List of Authorised PROLiNK Service Centres
BANGLADESH
Computer Source Ltd
Address: House #8/14 Block #C Lalmata, Dhaka – 1207 (west side of Minar Mosque)
Hotline: (880) 2 81001725
BRUNEI
Paradise Communication
Address: No.8 1st Floor Batu Bersurat Shopping Complex, Gadong BE3519, Bandar Seri Begawan, Brunei
Hotline: (673) 2422762
Fax: (673) 2456237
CAMBODIA
PSC Computer Center
Address: Street 169, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh, Cambodia
Hotline: (855) 23 999992
PTC Computer Technologies
Address: #250, 252 Monivong Blvd, Sangkat Boeung Raing, Khan Doung Penh, Phnom Penh, Cambodia
Hotline: (855) 23 222212
Fax: (855) 23 222244
INDONESIA
PROLiNK Indonesia
Address: Jalan Cideng Barat No. 79, Jakarta Pusat 10150, Indonesia.
Hotline: (62) 21 34831777
Support Email: [email protected]
Operating Hours: Mon - Fri, 0900 - 1800
(Closed on Sat, Sun & Public Holidays)
IRAN
Tara Parvar Trading
Address: Pelak 2,1st floor, number 18, Imam Zaman Alley, Nabovat Sq. Narmak Ave. Tehran Iran
Sales: (98) 21 77942729 / (98) 21 77943208
Technical: (98) 21 77946974
Fax: (98) 21-77954043
MADAGASCAR
Computer & Electronics
Address: Lot II W 23G Ankorahotra – 101, Antananarivo – Madagascar
Hotline: (261) 320532543
Fax: (261) 202232678
Operating Hours: Mon - Fri, 0800 – 1900, Sat 0800-1200
(Closed on Sun & Public Holidays)
MALAYSIA
Fida Systems (M) Sdn Bhd
Address: 29 Jalan USJ 1/31, 47600 Subang Jaya, Selangor Darul Ehsan, Malaysia.
Support Hotline: (603) 8023 9151
Support Email: [email protected]
Operating Hours: Mon - Fri, 0900 - 1800
(Closed on Sat, Sun & Public Holidays)
MAURITIUS
Pascal Computer Services Limited
Address: 40/42 Saint George Street, Port Louis, Republic of Mauritius
Hotline: (230) 4640153
Fax: (230) 4660654
MYANMAR
KMD Computer Group
(I) Address: No.174-182, Pansodan Rd., (Middle), Kyauktada Tsp., Yangon, Myanmar.
Hotline: (951) 245180/ 385177/ 384109/ 204071
Operation Hours: 9:00 am - 6:00pm
(Mon-Sun) Open Daily
(II) Address: No.331, Pyay Rd. (Near Mahar Myaing Bus Stop), Sanchaung Tsp., Yangon, Myanmar.
Hotline: (951) 502244/ 503522
Operation Hours: 9:00 am - 8:00pm
(Mon-Sun) Open Daily
(III) Address: No.103/1, 77th Str., Between: 27th x 28th Str., Chanayetharsan Tsp., Mandalay, Myanmar.
Hotline: (952) 60239, 60360
Operation Hours: 9:00 am - 6:00pm
(Mon-Sun) Open Daily
NEPAL
SHTC International P. Ltd. (SHTC Care)
Address: 3F-01 Sherpa Mall, Durbar Marg, Kathmandu.
Support Hotline: (977-1) 4222571, 4231240.
Support Email: [email protected]
Operating Hours: Sun - Fri, 1030 - 1830
(Closed on Sat & Public Holidays)
SINGAPORE
Fida International (S) Pte Ltd
Address: Blk 16, Kallang Place, Unit #06-02, Singapore 339156
Support Hotline: (65) 6357 0666
Support Email: [email protected]
Operating Hours: Mon - Fri, 0900 - 1745
(Closed on Sat, Sun & Public Holidays)
SRI LANKA
SALA Enterprises
Address: #81, Nugegoda Road, Pepiliyana, Sri Lanka
Support Hotline: (94) 115577997
Fax: (94) 112820600
Operating Hours: Mon - Fri, 0800 – 1700, Sat 0800-1300
(Closed on Sun & Public Holidays)
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