Tourtalk TT 40 tour guide system handbook

Tourtalk TT 40 tour guide system handbook

V0415

TT 40 TOUR GUIDE SYSTEM

HANDBOOK

www.tourtalksystem.com

CONTENTS


1 Important information Page 3

2 Introduction Page 4

3 System overview Page 5

4 TT 40-T transmitter Page 6

5 TT 40-R receiver Page 7

6 TT 40-C charger/transport case Page 8

7 System setup Page 9-10

8 Examples of use Page 11

9 Frequency chart Page 12

10 Accessories Page 13

11 Frequently asked questions Page 14

12 Trouble shooting Page 15

13 Technical specifications

Page 16

2

Thank you for purchasing this TOURTALK product. Please read this handbook and familiarise yourself with the equipment prior to operation. If you have any questions or require more information then please do not hesitate to contact us.

Important information

The system components correspond to all relevant directives of the EU and are therefore marked with

The components are suitable for indoor use so may require protection if used outdoors against water, high air humidity and heat (admissible ambient temperature: 0°C – +40 °C).

For cleaning only use a dry, soft cloth; never use water or chemicals.

No guarantee claims for the units and no liability for any resulting personal damage or material damage will be accepted if the units are used for other purposes than originally intended, if they are not correctly connected or operated, or if they are not repaired in an expert way.

The TT 40-R receivers are capable of producing sound pressure exceeding 85 dB(A). 85 dB(A) is the sound pressure corresponding to the maximum permissible volume which is by law (in some countries) allowed to affect your hearing for the duration of a working day. Higher volumes or longer durations can damage your hearing. At higher volumes the duration must be shortened in order to prevent hearing damage.

If a TT 40-T transmitter or TT 40-R receiver unit is not in use for long periods of time then remove the battery to avoid leakage.

Under no circumstances should non-rechargeable batteries be used with the TT 40-C charger.

Always check the TT 40-C charger and power supply unit (PSU) with mains lead for visible damage before use. Do not operate if any damage is found.

Conformity and approval

The transmitter TT 40-T is manufactured in accordance with the basic requirements and the other relevant regulations of the directive 1999 / 5 /EC. The declaration of conformity is available on request from TOURTALK. The transmitter is generally approved for licence-free operation in EU and EFTA countries.

WARNING

The power supply unit uses dangerous mains voltage. There are no user serviceable parts inside. Refer servicing to qualified personnel only.

Always dispose of batteries at special collection points.

© Sound Induction Systems Ltd

3

What is a tour guide system?

A tour guide system is a wireless audio system used to transmit a message from a presenter to listeners. The presenter simply speaks into a microphone connected to a transmitter and the listeners use receivers with earphones to hear the message.

Tour guide systems are ideal for-

Guided Tours

Indoors and Outdoors

Bus and Equestrian and other

City Tours Environments Sports Training

Museum and Heritage

Site Tours

Audio

Description

Hearing Simultaneous

Support Interpretation

4

System overview

Tourtalk is a portable wireless tour guide system that helps tour groups overcome background noise and distance from the guide. Tourtalk is easy to set up and use, operates up to a distance of 120 metres and accommodates a limitless number of receivers. This one way radio communication system enables the guide to speak at a comfortable level to the group whilst ensuring they are clearly heard. Up to 12 tour groups can operate simultaneously within the same environment without cross interference*.

The guide uses a transmitter. They can either speak into a microphone or connect another audio device e.g. mp3 player, to communicate with the group. The audio message is then transmitted on a specific channel (frequency) in the form of radio waves to the receivers.

The audience members use a receiver to convert this radio signal back to audio. Each person is supplied with a receiver set to the same channel (frequency) as the presenter. The user simply connects an earphone to hear the message and adjusts their volume to a comfortable level.

Both the transmitter and receivers are supplied with a lanyard and clothing clip to enable hand-free use. Each unit operates on a single AA battery. Either Alkaline or Ni-Mh rechargeable batteries can be used. A charger/transport case provides protection and secure storage for the units between tours.

The Tourtalk tour guide system has been designed to be very user friendly and can be set-up within minutes. As the system is completely wireless it can be operated indoors or outdoors and requires no installation.

A wide range of accessories are available for the system to suit each application (see page 13). Whether the tour is taking place in a cathedral or a noisy workshop, a Tourtalk system can be used to provide a professional experience for your guests.

* Depending on local conditions

5

TT 40-T Transmitter

1 Power button

9 LCD channel lock icon

2 Up/Down buttons

10 LCD channel selected

3 Battery charging/Transmission indicator

11 Transmission power Hi/Low switch

4 Antenna

12 Battery compartment

5 Aux input socket

13 Integrated microphone

6 Clothing clip and lanyard fixing

14 Microphone input socket

7 LCD battery status

15 Microphone mute button

8 LCD selected group

The transmitter is used by the guide. It has an integrated microphone, a microphone input and an aux input:

Integrated microphone

When speaking into the integrated microphone, the transmitter must be held in close proximity to the speaker’s mouth.

This microphone is only suitable for quiet environments. Please note. If a microphone is connected to the Mic in socket then the integrated microphone is disabled.

Mic in

The supplied lapel microphone is plugged into the microphone socket and then clipped to the clothing approximately

150mm below the chin.

Aux-in

The supplied Aux-in lead is connected between this socket and a device with a 3.5mm headphone socket. e.g.mp3/CD player, mobile phone, laptop, etc. The volume level is controlled by the device.

The microphone can be muted at any time by pressing the latching Mute button . The signal indicator will flash blue when the microphone is muted.

A selection of alternative microphones and accessories are available as options (see page 13).

The transmitter user instructions are on page 9.

6

TT 40-R Receiver

Features

1 Power button

8 LCD selected group

2 Up/Down buttons

9 LCD channel lock icon

3 Battery charging/Transmission indicator

10 LCD channel selected

4 Antenna

11 Receiver range Hi/Low switch

5 Volume wheel fixing

6 Clothing clip and lanyard fixing

12 Battery compartment

13 Headphone socket

7 LCD battery status

The receivers are used by the audience to hear the guide.

Each receiver has a headphone socket to enable the connection of the supplied earphone. A volume wheel is located on the side of the receiver. The user simply adjusts the volume to a comfortable level.

A selection of accessories are available including headphones and inductive neck loop to assist hearing aid wearers (see page 13).

Earphone (supplied)

The earphone is lightweight and can be worn on either ear.

Headphones (optional)

The lightweight headphones are used in noisy areas as both ears receive the audio from the receiver. These can also be used over ear plugs for environments where hearing protection is required.

Inductive neck loop (optional)

The inductive neck loop is worn around the neck like a necklace and is designed to be used in conjunction with a hearing aid set to the ‘T’ telecoil position.

If a receiver receives no signal from a transmitter for 20 minutes the unit will automatically switch off to preserve battery life.

The receiver user instructions are on page 9.

7

TT 40-C Charger/Transport case

Features

1 Case lid (removable)

2 Power on indicator

6 Protective cap for DC socket

7 Charging dock

3 Charger air ventilation slots

4 Handles (to remove charger from case)

5 Storage for PSU, mains lead and ancillaries

8 Charger unit (removed from case)

9 Charging status indicator

Red - battery is being recharged

Green - battery is full charged

Flashing - charging error

The charger is fitted into a robust transport case and is designed to recharge up to twenty-five transmitters/receivers with Ni-Mh rechargeable batteries fitted. Under no circumstances should non-rechargeable batteries be used with the charger!

Each transmitter and receiver has easily detachable lanyards to ensure tangle-free charging.

The case provides protection and secure storage for the units between tours. The case has integrated locks and a detachable lid. Storage is incorporated for the power supply unit (PSU) and mains lead.

The charger can either be used within the case or removed for desktop operation.

Each dock has a corresponding charging indicator that illuminates as each transmitter/receiver is inserted.

The charger switches to a power saving mode if no units are inserted after one hour of operation.

The charger user instructions are on page 10.

8

System setup

TT 40-R Receiver TT 40-T Transmitter

Firstly, switch a receiver on by pressing the power button until ON is displayed on the screen.

Press the Up/Down buttons to to select a free channel. A free channel can be identified by the signal indicator not illuminating. If the signal indicator illuminates blue then the receiver is picking up either another transmitter or interference on the selected channel.

Please note. If no button is pressed for 5 seconds the buttons will be locked automatically and the lock icon will appear on the screen. To unlock the unit press and hold the up/down buttons until the lock icon disappears.

If multiple tours or multiple languages are to be transmitted within the same environment then each transmitter must be set to a different channel. Up to 12 of the 40 channels can be used simultaneously (depending on local conditions).

The channels can be identified on the table on page 12.

Two channel groups are programmed into each unit. Group 1 G1 has all 40 channels selectable and Group 2 G2 only has the 12 channels that can be used simultaneously.

Factory default is set to Group 1 G1. To change group, switch the unit off by pressing the power button until OF is displayed on the screen.

Press the power and down button together until the screen displays G1 with the 1 flashing. Change the group by pressing the down button. Once the group is selected press the power button and the unit will switch to the new group.

To change channels in the new group follow the previous instructions.

Once all the receivers have been programmed to the correct channel the transmitter can be switched on by pressing the power button. ON will be displayed on the screen and the signal indicator will illuminate blue. The transmitter channel must now be programmed to the receivers channel by following the previous instructions.

The signal indicators will illuminate on each receiver once they receive a signal from the transmitter.

If the receiver signal indicator fails to illuminate blue make sure the unit is within range of the transmitter.

A Hi-Lo switch is located within the battery compartment. This can be used for-

Transmitter

Hi - Increase transmission range but reduce battery life.

Lo - Reduce transmission range and increase battery life.

Receiver (Squelch)

Hi - Increase reception range.

Lo - Reduce reception range.

Please Note. Hi is up and Lo is down.

Once the transmitter and receivers are set to the correct channels the system is ready to be used.

Continued on Page 10

9

Getting started

The guide should switch the transmitter on and plug-in the lapel microphone (or most suitable microphone if any accessories have been purchased).

The guide can then distribute the receivers to the group.

As each receiver is issued to a member of the group the guide should switch on the receiver, supply an earphone, and explain where the volume control is located.

Tip. The guide can play music via an mp3 player plugged into the Aux in socket on the transmitter (with the mic muted) while issuing receivers before the tour. This gives the group confidence the system is working as well as providing something for the group to listen to as the guide is getting ready.

Before the tour starts the guide should briefly carry out a speech test ensuring each group member can hear clearly.

After the tour

When the tour has finished the guide should retrieve all the receivers. The transmitter and receivers should then be switched off to preserve battery life for the next tour. The battery status is displayed on the screen.

Each unit operates on a single AA battery. Either Alkaline or Ni-Mh rechargeable batteries can be used.

If Alkaline batteries are used and need replacing, remove the rear cover by sliding it down to access the battery compartment. The old battery should be removed and disposed of at special collection points. A new battery can then be inserted. Always check the polarity is correct.

If Ni-Mh batteries are being used then these can be recharged without removing them from each unit. A dedicated charger/transport case can recharge up to 25 transmitters/receivers as well as providing protection and secure storage.

Using the charger

Place the case on a flat surface near a mains outlet.

Open the lid, and if necessary remove it by taking it off the hinges by sliding the lid to the left.

The charger unit can either be used within the case or removed by lifting it out using the two handles.

Remove the PSU and mains lead from the storage compartment.

Connect the DC plug of the PSU into the DC socket on the left of the charger. The DC plug must be inserted with the symbols facing up.

Please note. If the charger is being used within the case, then the protective cap on the side of the case will need to be removed to gain access to the DC socket

Connect the mains lead between the PSU and a mains outlet.

Always make sure the case lid is open or removed to ensure there is sufficient ventilation.

Switch the mains socket on and the power on indicator will illuminate.

When the charger is switched on the charger status indicators will briefly flash – Green-Red-Red.

Please note. If no charging slots are occupied for one hour, the charger will switch to power saving mode, and the power on indicator will flash slowly. Once a transmitter/receiver is inserted into a charging dock normal charging mode will resume.

Insert the transmitters/receivers into the charging docks. Each unit can only be inserted in one way.

The corresponding charging status indicator will illuminate as each unit is inserted. The status can be read as-

Red-The battery is being recharged

Green-The battery is fully charged

Flashing-Charging error. e.g. wrong or faulty battery, battery inserted the wrong way round.

10

Examples of use-Each colour represents a different channel (frequency).

Example 1 - One transmitter and multiple receivers

Up to 120m range

Applications

Tour guide speaking to group of visitors.

Interpreter translating message from floor language to foreign language.

Presenter speaking to people who are hard of hearing.

Audio describer describing scene to partially sighted or blind people.

Trainer speaking to horse rider.

Commentator providing silent commentary to spectators at a sporting event.

Example 2 - Multiple transmitters (all on different channels) and multiple receivers.

Applications

Different tours within the same environment.

Interpreters translating message from floor language to foreign languages.

Example 3 - Multiple transmitters (all on different channels) and multiple receivers.

Applications

Tour guide speaking to group of foreign visitors via interpreters.

11

Frequency chart

The channels in bold can be used simultaneously (depending on local conditions)

12

Accessories

TT 40-HM Directional headband microphone for use with TT 40-T transmitter.

TT 40-PM Directional plug-in microphone for use with TT 40-T transmitter.

TT 40-LM Replacement directional lapel microphone for use with TT 40-T transmitter.

TT 40-EP In-ear earphones for use with TT 40-R receiver.

TT 40-SEP Replacement single earphone for use with TT 40-R receiver.

TT 40-HP Lightweight headphones for use with TT 40-R receiver.

TT 40-NRH Noise reduction headphones

TT 40-NL Inductive neck loop for use with TT 40-R receiver (to assist a hearing aid wearer).

TT 40-SC2 Tourtalk tour guide system transport case. Securely stores 2 transmitter/receivers.

TT 40-SC15 Tourtalk tour guide system transport case. Securely stores 15 transmitter/receivers.

TT 40-SCU Tourtalk universal transport case.

Other accessories are available to suit special applications. Please visit www.tourtalksystem.com for details.

13

Frequently asked questions

How easy is the TOURTALK tour guide system to use?

The system can be used without any prior experience of the equipment and each system is supplied with a user guide.

The system can be set up within minutes of arriving at a venue.

Do I need to order the batteries separately?

No. Each transmitter and receiver is supplied with a battery. If a TT 40-C charger transport case is purchased, then rechargeable batteries are supplied. If the TT 40-SC2 or TT 40-SC15 transport cases are purchased, then alkaline batteries are supplied.

What microphone should I order?

This depends on where and how you intend to use the system. The TT 40-T transmitter is supplied with a TT 40-LM lapel microphone as standard which is ideal for hands-free use in quiet environments. In noisy environments a TT 40 -HM or

TT 40-PM directional microphone should be used. The TT 40-HM headband microphone is ideal for hands free use. The

TT 40-PM plug-in microphone enables the transmitter to be easily passed between presenters for any interviews or question and answer sessions.

Can the TOURTALK system be used in an environment where hearing protection is required?

Yes. The TT 40-NRH noise reduction headphones provide hearing protection. Alternatively, the TT 40-HP headphones can be worn over earplugs.

How many systems can be used together in the same environment?

Up to 12 transmitters can be used simultaneously within the same environment, depending on local conditions. There is no limit to the number of receivers.

Can two transmitters operate on the same channel?

No. Each transmitter must be on an individual channel (see page 9).

If more than one presenter is required to take part during a tour then the transmitter can be passed between them. The presenters can either speak in to the integrated microphone on the transmitter, or use a (recommended) Plug-in microphone. This is ideal for interviews during a tour or any question/answer sessions.

What is the range of the system?

Up to 120m outdoors and 60m indoors.

Does the system require an operating licence?

The system can be operated licence-free within the EU.

If you have any other questions then please do not hesitate to contact us.

14

Trouble shooting

The transmitter or receiver won’t switch on.

Check the battery is in good condition and has charge.

Check the battery is fitted correctly.

The transmitter is on but nothing can be heard on the receiver.

Check the volume control is turned up on the receiver.

Check the mute button isn’t depressed on the transmitter.

Check the receiver is set to the same channel as the transmitter and within range.

Check the microphone on the transmitter and earphone on the receiver are in good working order.

The transmitter and receiver are on the same channel but interference can be heard.

Switch the transmitter off and see if the signal indicator is illuminated on the receiver.

If it is, make sure no other transmitters are operating on the same channel.

If there are no other transmitters operating on the channel then the receiver may be receiving external interference.

Change channels on the receiver until the signal indicator doesn't illuminate and then set the transmitter to this new channel.

If no channels are available then try switching the transmitting range to high on the transmitter and the receiving range switch to low on the receiver.

An mp3 player is connected to the Aux-in on the transmitter and the sound is too quiet on the receiver.

Check the volume on the mp3 is turned up. Adjust the volume of the mp3 player whilst listening with a receiver so it matches the same volume as the microphone.

Check the volume is turned up on the receiver.

A person who wears a hearing aid is using the optional neck loop with a receiver but can’t hear anything.

Check with the person that their hearing aid has a ‘T’ telecoil program. If they do, ask them to set their hearing aid to this program, check the volume on the receiver is set to maximum and the neck loop is worn around their neck like a necklace.

Check the receiver is working correctly by connecting an earphone.

15

Frequency range

Channels

Transmission power

Transmission range

Microphone socket

Auxiliary socket

Earphone socket

Power requirements

Power supply

Charging docks

Charging current per unit

Typical battery life (NiMh/

Alkaline)

Dimensions

Weight (without battery)

Operating temperature

Technical specification

TT 40-T Transmitter

863-865MHz

40

≤ 10 mW

≤ 120m (line of sight)

3.5 mm jack

3.5mm jack (line level)

-

-

1 x AA battery

-

-

9hrs/10hrs

24mm x 44mm x 97mm

45g/75g

-10°C – +50 °C

TT 40-R Receiver

863-865MHz

40

-

-

-

-

3.5 mm jack

-

1 x AA battery

-

-

12hrs/15hrs

TT 40-C Charger/ transport case

-

-

-

-

-

-

-

AC 100-240V, 50/60Hz

12V DC (5A)

25

430mA max.

-

24mm x 44mm x 97mm 443mm x 298mm x 160mm

45g/75g

-10°C – +50 °C

5.1kg

0 – 40 °C

16

Subject to technical modification.

www.tourtalksystem.com

17

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