Viewing the User Guide on the Internet
Included Printed Materials
The Display of LCD Panel
Restarting and Resetting
Mount on Wall
Description of Available Connections
Ingress Online Activation
Installation and Setup of Ingress
Connecting Terminals to Ingress
Using USB to Download/Upload Data
Deleting Transaction Logs
Deleting All Data
Shortcut Keys in Short
Configuring Shortcut Keys
Who should do the Auto Test?
Is the Screen OK?
Checking the Voice Message
Checking the Infrared Camera
Is the Time Accurate?
Understanding the Need for USB Flash Disk
Type of USB
Downloading Attendance Logs
Downloading User Data
Uploading User Data from USB to Terminal
Uploading User Photo
Calibrating Screen Sensitivity to Default Level
Voice / Message
Adding User Information
Definition of Schedule Bell
Inserting Day and Time to Trigger Schedule Bell
Determining the Ring Type of Schedule Bell
Most Commonly Used Access Features
The User Guide is available in the package when you purchase the product. The User
Guide is also published online at fingertec.com
. Choose the language you prefer to view the User Guide in.
Metal Back Plate
Secure this plate on top of the rubber cushion and place the terminal onto it.
DC 12V Power Adaptor
Connect the power adapter to the terminal and plug it into a standard power outlet to charge the terminal.
To connect to the USB port of a computer for uploading and downloading of data.
RFID Cards (5 pcs)
FingerTec provides extra cards for
RFID (5pcs) and Mifare Card, (1pc).
To measure the installation height to achieve optimum performance for terminal.
A Packet of Bolts
Use the bolts to mount the back plate of the terminal on the wall.
T10 screwdriver to open the back plate of the terminal for installation.
For easy navigation on the touch screen LCD panel.
To connect the wires to a door lock or a doorbell if required.
• FingerTec Comprehensive DVD
• Quick Start Guide
• User Enrollment Template Form
• Warranty Card
Best installation location for Face ID d:
1. Avoid facing strong sunlight.
2. Must be at least 2 meters away from any strong light source e.g. fluorescent ceiling light
. The height must be at least 1.2m from the ground level to the Face ID d camera.
Every FingerTec access control model comes bundled with a unique license key. To start using the terminal with Ingress, you must connect the terminal to Ingress and perform online activation. Ingress reads the serial number of your terminal and sends it for verification at the FingerTec server via Internet.
In case you do not have an Internet connection, you would need to do offline activation.
Please send the serial number and models of your terminals to your local resellers or [email protected]
to request for a product key and activation key.
Make sure that you register your Face ID d warranty with us at fingertec.com/ver2/ english/e_main.html# .
Introducing Face ID d, the new facial recognition technology product combined with card technology. Face ID d can identify an identity in split seconds without any contact or hassle. It only requires a user to look at the machine to get verified.
Face ID d is loaded with powerful microprocessor that can process facial authentication method for accurate personal identification and for collection of precise data for time attendance and door access. In addition, the Face ID d terminal accepts card verification as an added security measure. If you are looking for a contactless, hassle free biometrics product, choose Face ID d. With one look you are good to go!
LED Light Indicator w
Twin Face Camera
Area s u p p o r t @ f i n g e r t e c . c o m
Micro USB port
Card Induction Area Read the card information based on the card system of Face ID d.
Touch Screen LCD Touch to access into Face ID d system to do configuration.
LED Light Indicator Indicate the status of reader. Green indicates standby mode or verification is successful. Red indicates problem or verification has failed.
Twin Face Camera
Micro USB Port
Emit instructions from Face ID d.
Capture face images in a few directions.
To restart the machine.
Connect the USB flash disk to download/upload data from/to Face ID d.
Connect Face ID d directly to pc/laptop to download/upload data with software.
Take a closer look at the touch screen LCD panel for some basic and important information. Press moderately on the LCD when input commands to maintain a longer lifespan of the terminal. Clean the camera area with a microfiber cloth to maintain the performance of face scanning.
Menu button to access into the system.
Terminal is in standby mode, ready for scanning.
Tap to view the keypad.
Displays image of user captured during enrollment.
Position your eye to appear in this area.
Progress bar to indicate progress of facial enrollment.
Status bar to indicate the quality of the captured image; the higher the number, the better the image.
Display image of user during enrollment.
Adjust your position so your face appears in this area.
User ID: 3
Name: Rose phillip
[16 : 55] Verified.
Status bar to indicate the quality of the captured image; the higher the number, the better the image.
The system will display your photo, user ID and name after verifying your identity.
New User User Connection
System Data Date/Time
Auto Test USB Sys Info
Add new user to the Face ID d.
User: Enroll, edit, delete and insert user information from
User icon. The Face ID d allows storage of 00 facial images.
Setup the Face ID d communication with computer through LAN. Set communication with a computer for a secure data transfer.
System: Configure the settings of the Face ID d including attendance and update settings.
Check user attendance and transaction logs that are available in the Face ID d and perform housekeeping of the terminal.
Date/Time: Shortcut to set date/time into the Face ID d.
Run tests on the Face ID d to diagnose the terminal on various aspects.
Transfer data to and from the Face ID d using a USB flash disk.
Show basic information of the Face ID d and its storage status.
Press 1:1 to view the touch keypad. You can input information into the Face ID d through the touch keypad. It contains numbers from 0-9, Cancel, and Backspace buttons.
Use the onscreen QWERTY keyboard to type in alphabet and number input into the Face ID d.
Type Upper Case:
Tap the arrow pointing up on the left corner of the keyboard to change the lowercase to upper case.
Tap the 12 key to change the keyboard to display numbers.
Tap Enter to return. Tap X on the keyboard top right corner when you are done using the onscreen keyboard.
The Face ID d displays date and time at the home screen. Choose a date and time format based on your preference. Press Menu > Date/Time > Select value > Save. You can select the time format to be either the 12-hour format or the 2-hour format.
Voice Control lets you control the level of volume emitted by the Face ID d.
Turn On/Off – The Face ID d lets you to turn on/off the voice based on your preference.Press Menu > System > General > Voice Prompts > On/Off >Save.
Adjust Volume: The default volume of the Face ID d voice is Mid (medium). To sustain the performance of speaker in Face ID, the volume is recommended to remain at Mid value. To adjust the volume Press Menu > System > General > Volume > Select Low |
Security features help protect the information in the Face ID d from being accessed by others.
Admin Affirm: Register an administrator into the system by enrolling a face or password to a user ID. Press Menu > New User > Privilege: Administrator > Choose enrollment method > Save.
After enrolling an administrator, the main menu can only be accessed by administrator.
Tamper Switch: The Face ID d comes with a tamper switch located at the rear of the terminal. During installation, the tamper switch is compressed against the back plate.
Any attempt to dismantle the Face ID d will trigger the internal alarm and the LCD panel will display “System Broken” to notify users.
Please turn off the terminal before cleaning it.
Clean Touch Panel: Use a microfiber cloth to clean the Face ID d. Do not use any liquids, household cleaners, aerosol spray, solvents, alcohol, ammonia and abrasive solutions to clean the touch screen panel of the Face ID d because it could damage the panel.
If something isn’t working right, try restarting or resetting the Face ID d.
Restarting the Terminal: At the botton of Face ID, look for the Restart button use a pin, press the button once to restart the terminal.
Resetting the Terminal: Go to Menu > Data and click on Restore to Factory Settings.
Press Yes to confirm. Resetting of Face ID d will cause all your settings to return to the original factory settings.
FingerTec terminals offer several connections for power and communications. To install the Face ID d, follow the instructions below.
Attach the back plate on to the wall securely and attach the terminal on to the back plate when mounting it on the wall.
Back Plate s u p p o r t @ f i n g e r t e c . c o m
feet / 1.2 meter
Connection points for power and communication are available at the back of the terminal. Refer to the following diagrams for the correct installations.
POWER SUPPLY (A)
This is only available for Face ID 4d
GND 12V NC1 COM1 NO1
SEN GND BUT NO2 COM2 NC2
GND 12V NC1 COM1 NO1
SEN GND BUT NO2 COM2 NC2
Please refer to the AdapTec Plus Installer Manual if you are using AdapTec
Linking with USB flash disk for remote data transfer.
Connect with a CAT 5 cable for LAN connection, one end to terminal’s port and another end to the computer’s TCP/IP Port.
TCP/IP for Single Connection
Linking the terminal to a single computer using TCP/IP requires Ethernet 10/100Base-T Crossover Cable. The cable can be used to cascade hubs or to connect Ethernet stations back-to-back without a hub. It works with both 10Base-T and 100Base-TX.
Joint 1 pin
Joint 2 pin
TCP/IP for Network Connection
Linking the terminals to multiple computers using TCP/IP requires Ethernet 10/100Base-T Straight Thru
Cable or “whips”. The cable works with both 10Base-T and 100Base-TX, connecting a network interface card to a hub or network outlet.
Insert the Power Adapter point to this port for power.
Links the terminal to a door lock system.
Link all cables to the correct connection point(s) before attempting to connect the terminals to the software.
Ingress is a genuine software by FingerTec. Every FingerTec access control model comes bundled with a unique license key. To start using the terminal with Ingress, you must connect the terminal to Ingress and perform online activation. Ingress reads the serial number of your terminal and sends it for verification at the FingerTec server via Internet.
In case you do not have an Internet connection, you would need to do offline activation. Please send the serial number and models of your terminals to your local resellers or [email protected]
to request for a product key and activation key.
Install Ingress in a PC that fulifills Ingress’ minimum requirements. Refer to http:// www.fingertec.com/customer/download/postsales/SUM-Ingress-E.pdf
for the Ingress user guide online. Setup Wizard will require you to do online activation before connection establish between Ingress and terminals.
Identify the number of your terminals to differentiate them between one another.
Ingress can connect up to 999 units of terminal. Press Menu > Options > Comm Opt
> Dev Num > Select the number.
IP address is important, as it is a unique address of the terminal in LAN. Without the IP address, locating the specific terminal is not possible. address.
Press Menu > Options > Comm Opt > IP Addr > Key in IP
It is important to setup the Ethernet to connect the terminals using TCP/IP connection.
Menu > Options > Comm Opt > Ethernet > Yes.
Turn off the terminal after you have set the Ethernet setting to Yes. Now, plug-in the network plug to the Ethernet interface and turn the power on.
For TCP/IP connection, please configure the netmask, gateway and netspeed for the terminal.
Press Menu > Options > Comm Opt > NetMask > Insert the numbers.
Press Menu > Options > Comm Opt > Gateway > Insert the numbers.
Press Menu > Options > Comm Opt > NetSpeed > Choose the speed of your Ethernet connection.
For connection via RS22,baudrate is the determinant of communication speed between the terminal and the software. The higher the baudrate, the faster the speed is.
Press Menu > Options >
Comm Opt > RS22 > Change the RS22 connection to Y.
Press Menu > Options > Comm Opt > Baudrate > Change the
For connection via RS5, baudrate is also the determinant of communication speed between the terminal and the software but the speed must be according to the speed of the converter. Check your converter for the speed.
Press Menu > Options >
Comm Opt > RS22 > Change the RS5 connection to Y.
Press Menu > Options > Comm Opt > Baudrate > Change the
A USB flash disk is useful in cases where the terminal is installed far from a PC or there is a connection problem. To determine the type of USB flash disks compatible with the terminal, please refer to this link at fingertec.com/newsletter/HL_.html using USB
Press Menu > PenDrive Mgmt > Choose the operation that you want to carry out via USB flash disk.
Since the software is controlled by an activation code and a product key, set the
COMM key to zero. Press Menu > Options > Comm Opt > COMM Key > Set to 0.
The Face ID d can contain up to 00 face templates and 10,000 card users.
One face registration would take approximately 0 sec to complete. The terminal snaps images of your face and generates a dimensional template for storage. During enrollment on the Face ID d, please stand straight and do not move your face or body, and make sure that your face is calm with no extreme expression. For height between 150cm to 10cm, recommended distance between the Face ID d and user is 0.5m.
Press Menu > New User > User ID > Insert User ID > Select Face > A green rectangular box will be displayed on the screen > Align your eye position into the green box > Adjust your head position to align your eyes into the green box >repeat 2 times > Face enrollment is complete > Select Privilege > User > Save
The default card for the Face ID d is RFID. MiFare card system available upon requests.
Press Menu > New User > User ID > Insert User ID > Select Card >
Wave the card at the scanning area until the screen displays the Card ID > Select
Privilege > User > Save
The Face ID d offers different enrollment methods and password can be used alone or in combination with the face recognition methods. The maximum length of a password is digits.
Press Menu > New User > User ID > Insert User ID > Select
Password > Input password using the touch keypad > OK > Reconfirm password >
OK > Select Privilege > User > Save
Voice / Message
what does it Mean?
Identity verification is successful, the Face ID d stores the transaction logs and opens the door (if connected to door access)
“Try again please” Identity verification failed because the face is not properly positioned, the template is not available in the Face ID d or the password is incorrect.
Voice / Message
what does it Mean?
You are not the administrator of the system and you cannot access Menu page.
For 1:1 verification, User ID entered does not match the face.
1:N – 1:N verification does not require any input of your user ID. Stand in front of the
Face ID d until you can see the reflection of your face on the panel and look at the cameras. The Face ID d takes a second to verify your face.
1:1 – 1:1 requires input of User ID before the Face ID d reads and verifies. Press 1:1
> Input ID on the screen > Press face icon > the Face ID d reads and verifies. Some precautions have to be taken to get a good read everytime.
· Stand firm, do not move your head
· Do not cover your face
· Stay calm, do not make extreme facial expressions like sticking your tongue out or cringing your face
· Do not stand too close or too far from the Face ID d.
User information can be added into the Face ID d via two ways. One is through the terminal and another is through the Software. To add/change user information via the Face ID d, press Menu > User > Select Employee ID > Edit/Add > Save. To search for users by name, click on the alphabets at the bottom of the screen.
what can you do?
Edit user ID based on your company’s employee numbering system. Maximum length of user ID is 9 digit
Edit/Add name of in this field. Maximum number of characters is 2 NAME
To show quantity of face templates store.
PASSWORD Delete/Add Password
PRIVILEGE Change privilege of users
It is recommended that the updating of user information be done through the Software. After the information is updated, sync the Software and the Face ID d to display the information.
Only an administrator can perform user deletion at the Face ID d. To delete certain user(s), press Menu > User > Select User ID to delete > Press Delete > Press Yes to confirm > Press Delete another time for confirmation.
The Face ID d offers four types of access level or privilege.
priViLege User roLes
Normal User Only use the terminal to verify your identity. You cannot access into the
Menu and make changes on settings and system.
Enroller You are allowed to access into the menu to enroll user only.
Administrator You are allowed to access into the menu to enroll users only and edit simple settings and system excluding access options and advanced options.
Supervisor You are allowed to access into the menu to enroll users and edit settings and system.
The Face ID d is a terminal that records time attendance and door access* activities
(*Face ID 4dd only)
of employees. Precision in time and date cannot be compromised for the system to work efficiently. Adjust Date/Time according to your time zone. Press Menu > Date/Time > Select Value >Save
Date format can differ based on countries for example in America, month-date-year format is used while in Asian countries the month comes first. Choose your date format according to your preference. The default format is dd-mm-yy. Press Menu
> Date/Time > Select Format > Save
The Face ID d emits a sound when you press any of its buttons. To turn on/off the keypad sound: Press Menu > System > General > Keyboard beep > On/Off > Save
The Face ID d has certain voice commands to guide users, during enrollment and to notify users during verification. Press Menu > System > General > Voice > On/Off
Voice Control lets you control the level of volume emitted by Face ID d. The default volume of the Face ID d is Mid. To sustain the performance of speaker in Face
ID d, it’s recommended to stay at Mid. To adjust the volume, press Menu > System
> General > Volume > Low/Mid/High > Save
Customize the Face ID d display to your preference and requirements.
The Face ID d offers various languages to match your local requirements. A maximum of language packs are available in the Face ID d and it is set according to your request during purchase. The default language is English. Press Menu > System > Display > Language > Choose your language > Save
You can choose to either hide or display the toolbar on the screen.
Always Display: The toolbar will always be displayed at the side of the screen.
Auto Hide: The toolbar is hidden and will reappear when you touch the soft touch panel. Menu > System >
Display >Toolbar > Choose your style > Save
Sleep time is a period before the Face ID d goes into sleep mode. This setting is available as a power saving feature of Face ID d. The time range is from 0-99 minutes. Menu > System > Display > Sleep Time > Determine your time > Save
Threshold is a level of infrared scanner’s sensitivity. Threshold determines how many percent of your face is being read by the system. The higher the threshold level, the more percentage is being read, the more restricted the system. Configure the threshold for 1:1 and 1:N methods.
For 1:1, the range is from 0-99 and the recommended value is 0.
For 1:N, the range is from 0-99 and the recommended value is 0.
Menu > System > Face > 1:1 Threshold/1:N Threshold > Input your value > Save
You can adjust the light exposure level of infrared cameras in the Face ID d. Improper value to the settings could affect the performance of the camera. The recommended value is 20. Menu > System > Face > Exposure > Input your value >
To determine the quality of face images captured by the Face ID d cameras during enrollment and verification, you can adjust the quality - the recommended value is
0. Press Menu > System > Face > Quality > Input your value > Save
Every time the Face ID d is being used, transaction logs are kept in the memory.
These settings are for the Face ID d to regulate housekeeping of logs.
When log storage is at a certain level, users/administrator need to be alerted to avoid underperformance of the terminal. The recommended value is 99. Menu >
System icon > Log Settings> Log Alert > Input your value > Save
• Dup Punch Period > 0 min
• Work code mode > None
• Card only > No
• Face detect interval > 2s
This option allows installers to check the information of the terminal including storage, firmware, algorithm, etc. To retrieve the Face ID d’s System Information.
Press Menu > Sys Info > Record/Device
Shows free storage and used storage of the Face ID d detailing user count, admin count and password user. It also displays other information such as face templates, logs templates that been used and available.
A tap on device displays Device Name, Serial Number of the terminal, MAC Address, Face Algorithm, Firmware
Version, Manufacturer and Manufactured time.
Every time an enrollment is performed or verification is done, a transaction log is stored inside the Face ID d. The data contains Terminal ID, date, time, user ID and transaction activities. For example,
These logs need to be managed to maintain the effectiveness of the terminal. It is recommended to do the housekeeping of data from the software but there are 5 functions available in Data icon to enable you to manage your data in Face ID d.
Please make sure that you are certain when you want to do this operation. The logs that are stored inside the terminal are the ones that have not been downloaded into
Software. Deleting the logs means that no backup data available.
If you are not using software but a rd party software, make sure that you have already downloaded the transactions before you proceed to delete.
Menu > Data > Delete Transactions > Confirmation is required (Yes/No)
This function allows you to delete all attendance data and user information in the terminal. Make sure that all user information has been backed up in Software before performing this task. Menu > Data > Delete All Data > Confirmation is required (Yes/No)
There are administrator privileges in the Face ID d, supervisor, administrator enroller, user. You can delete the administrator and supervisor privilege but without an administrator, normal users can access the menu easily and interrupt the settings.
Menu > Data > Clear Administrator > Confirmation is required (Yes/No)
There are some instances, which require you to restore the Face ID d to original factory settings. Upon completion of this task, the Face ID d will no longer keep your settings in all functions. Please redo all the settings to suit to your company’s requirements.
Menu > Data > Restore to Factory Settings > Confirmation is required (Yes/No)
In the event where you will not be using the software to download records or you do not need the transaction records, you may delete the records manually. This is to avoid the records from exceeding the storage limit of the Face ID d. Besides that, you will also need to delete the records if you are using a USB flash disk to download transaction records from the Face ID d to avoid hang issue.
To delete the records: Press Menu > Data > Delete Transaction > OK to confirm.
Communication between the Face ID d and a PC is very important to upload and download transaction data for time attendance and door access reports. The Face
ID d offers communication options such as LAN and USB (Universal Serial Bus) connectivity. USB can connect Face ID with a computer for download and upload of user information and transaction logs.
There are various types of USB flashdisks available in the market. The Face ID d can only work with USB flash disks that supports minimum Linux Kernel 2..x, works fine with Imation, Transcend and Pen Drive (minimum support Linux Kernel 2..x) To determine the type of USB compatible by FingerTec terminal, please refer to this link at fingertec.com/newsletter/HL_.html
To download attendance logs from the Face ID d to the computer: Menu > USB >
Download Transactions. After the download process is complete, eject USB flask disk from the Face ID d and connect it to your PC that has been installed with the
Software. Upload the data from the USB into the Software for further processing.
Enrollment of user must be done at the Face ID d and during enrollment user data such as name and user ID are inputted. To sync the data in the Face ID d and computer: Menu > USB > Download User
While an administrator can input user data into the Face ID d, the rest of the user information is completed in Software. Get the latest updates of user information from Software to the Face ID d terminal using USB Flash Disk. Menu > USB >
User photo can be included in user information in Software. To get the same photos being displayed when users gets verified, upload the user photo from the
Software to Face ID. The size of each photo must be 20 x 20 resolution. To do it using USB Flash Disk: Menu > USB > Upload User photo
Shortcut keys give you quick access to your most used functions. A total of shortcut keys are an available for you to configure. They are labeled with defined names and displayed on side of the screen.
Menu > System > Shortcut Definition > Tap on the key one at a time and select the function you want for the specific key > Save
Some of the functions you can configure for your shortcut keys include status key, work code, viewing of sms.
Auto Test page is to diagnose or analyze the conditions in the Face ID d. There are several tests available in the Auto Test page and only an administrator is allowed to perform the tests. Before running any tests, kindly contact your reseller for advice or you could email [email protected]
Test Screen determines the quality and sensitivity of the Face ID d touch screen panel. You will see lines of different colors; click the screen to continue testing. If there’s a broken line or distorted colors on the screen, kindly send your Face ID d for repair. Menu > Auto Test > TFT Test
Test Voice determines the quality of the Face ID d’s audio. Every click on the screen will emit different voice message. If you find any distorted sound in any of the voice message or instruction, kindly send your Face ID d for checking. Menu
> Auto Test > Test Voice
To know the condition of the infrared face scanner, you need to run face test. The
Face ID d will display 2 images of your face: color display and infrared. Make sure both cameras capture and show your face image. Look at the infrared camera capture image, make sure it is a square in the middle of the screen; you have to look into the camera. If you can see your image in the square, the camera is working fine. Check the quality status bar to adjust to the best capture image. Otherwise, kindly send your Face ID d for checking. Menu > Auto Test > Test Face
Time is an essence in the Face ID d and it can’t be compromised. The Test Time will display date, time, 0 (s): 0 (ms). Tap the screen to start the test. The 0 (s): 0
(ms) will start to run and every 10ms change the second to 1. If it doesn’t run well, kindly send your Face ID for checking. Menu > Auto Test > RTC Test
Menu > Auto Test > Calibration
The screen will display five dots, one at a time in all corners of the screen and one at the center. You need to touch the center of the dot for the system to calibrate the screen automatically. When the process is done, the screen will return to the main menu.
Schedule bell is a function to alert employees or users at a certain time based on your company’s scheduling and preference. For example, a group of employee’s lunch time is at 10:0a.m while the other group is at 2:00p.m. The Face ID d offers up to 15 schedules you can define.
Menu > Date/Time > Bell > Choose the options that you want to change and change the value accordingly > Save
The screen displays 00:00 as default time. A tap on the selected bell will bring you to another setting page. Input the day/time you want the bell to ring, day. The time format is 2:00 hours.
The Face ID d offers various type of ringtones to choose from. A tap on the ringtone will change the sound of the bell. Select the one you prefer.
How many times do you want the bell to ring? A tap on the value will prompt the keypad. Input the numbers and the bell will ring according to your settings.
You can enable or disable the schedule bell with a tap on Enable/Disable bar.
(Face ID 4dd only)
The Face ID dd can be connected to door access accessories like electromagnetic lock and doorbolt to control access to doors. FingerTec provides all kinds of doorlock accessories which can be viewed at accessory.fingertec.com. Under Access Control
Parameter In Access icon, you can configure most common used functions, which are explained below. To access to Access Control Parameter: Menu > System > Access
Control Settings > Access Control Parameter
This value is the time period for the door to lock again after it unlocks on a successful verification. The default value is 10 seconds and the range is between 1 to 10. A tap on the value will prompt a keypad. Input the value in seconds.
(Door Sensor Delay)
This function only works if a door sensor is available. When a door does not close for a specified time, the sensor will trigger alarm system. Specify the time of the delay.
Default value is 10s, the range is 0-99 s. A tap on the value will prompt a keypad. Input the value in seconds.
(Door Sensor Mode)
There are two types of door sensors available for door access which are Normally Open
(NO) and Normally Close (NC). Once a door sensor is available, you have to choose the door sensor type. Default is None.
This function only works when there is alarm system installed with Face ID d. You can adjust the time before Face ID d triggering an alarm system if the door is not closed.
A tap on the value will prompt a keypad. Input the value in seconds. The default value is 5s.
When this message appears, it means that the settings for the Face ID d and the computer are not properly done. Find out which method you are using to connect.
The Face ID d offers LAN and USB communication methods. Refer to Chapter to further understand the topic.
You are not the administrator of this Face ID d terminal. Only an authorized administrator of the system is allowed to access the Menu. Any attempt from a normal user to access the Menu will prompt “Admin Affirm” message on the screen. In case the administrator has resigned from the company, kindly contact your FingerTec authorized reseller to access the terminal.
Have you stood properly with out making any facial expressions? Your position from the camera must be in a proper distance from the camera. If you see your reflection at the camera, you are at the right position. Now, were you making facial expression during verification? Stay calm and look at the camera, and please do not cover your face with anything. Have you tested the camera of the Face ID d? The camera might not be working properly. Test your camera’s performance. Refer to
Chapter 9 to Test the Face Camera.
You have nothing to worry about unless the blinking light is red. The green blinking light is indicating that the terminal is in the standby mode. Red blinking light may signal a problem in the Face ID d. Contact your reseller for consultation.
Have you registered the card to the terminal? The card must be registered to the
Face ID d before the terminal could read the information in the card. Refer to chapter User for card enrollment.
Two possible causes for this problem: The Face ID d voice mode is silent. Perhaps someone has turned off the voice in your Face ID d or reduced its volume to 0%.
Speaker is damaged. Once you have rectified the voice mode and the problem persists, proceed to test the voice (Chapter 9). If no voice is emitted, contact your local reseller for support.
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All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from FingerTec
Worldwide Sdn Bhd. Every precaution has been made to supply complete and accurate information. Information in this document is subject to change without prior notice.
No person should rely on the contents of this publication without first obtaining advice from a qualified professional person. The company expressly disclaims all and any liability and responsibility to any terminal or user of this book, in respect of anything, and of the consequences of anything, done by any such person in reliance, whether wholly or partially, upon the whole or any part of the contents of this book.
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