SBC 52609x02 Installation guide

READ ME FIRST
Windows® 95/98/Me/2000
®
*DSL Equipment Installation Guide:
Efficient Networks® 5260
*Digital Subscriber Line
Part Number: 52609X02
Version 1.2
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Table of Contents
Follow Steps 1 through 8 to complete the DSL Equipment Installation
Step 1: Verify Your System Requirements and Documents
Step 2: Verify the Contents of Your DSL Equipment Kit
Step 3: Install a Telephone Filter on Every Telephone Line
Step 4: Choose Your Modem and Minimum Requirements Check
Step 5: Installing the Ethernet Hardware
DESKTOP Systems - Installing the Ethernet Adapter
LAPTOP Systems - Installing the Ethernet Adapter
Step 6: Install the Efficient Networks® DSL Modem
Step 7: Finish Configuring your System
Step 8: Follow Internet Service Provider Instructions
APPENDICES
Having Trouble?
Uninstalling/Reinstalling the Ethernet Adapter
Troubleshooting SBC Express
For Support:
•
•
2
3
4
8
13
14
16
17
19
20
21
22
23
25
Review the troubleshooting in this guide on page 22
Call your Internet Service Provider 'help desk' for further information on Internet Service
Provider connection, and registration.
IMPORTANT NOTE: This guide portrays the typical flow for the installation process.
Please follow the instructions, including running the SBC Express software BEFORE
installing any NIC cards or modems. Some computer or network configurations may cause
software windows to appear that are not depicted in this guide. Please read and follow the
instructions on those screens to continue the installation process.
Verify that you are installing your DSL equipment AFTER the “Service Completion Date”
given to you when you ordered your DSL Internet Service.
SBC Advanced Solutions, Inc. and affiliates have no responsibility for any personal injury
or property damage which may result from your installation of DSL Equipment as
discussed in this Guide. SBC Advanced Solutions, Inc. and its affiliates specifically
disclaim any liability for such injury or damage. By proceeding with this installation, you
assume all risk of personal injury or property damage. Please consult the documentation
provided by your PC vendor to identify any impacts to your warranty. SBC, SBC
EXPRESS and the SBC Logo are registered trademarks of SBC Communications, Inc.
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Page 1
Step 1: Verify Your System Requirements and Documents
This Installation Guide is for Windows® 95/98/2000/ME
users only.
The SBC Express software will ensure that you meet the following minimum requirements.
You will not be able to complete the installation without meeting these requirements.
•
PC with a Pentium-class processor, CD-ROM Drive, 166 MHz, 25 Mb free disk space,
32 Mb RAM and any one of the following:
a) An available PCI slot (for desktop installations)*
b) An available PCMCIA slot (for laptop installations)
c) A built-in Ethernet port (consult your system’s documentation for details)
*Please note: many PC systems already have a Network Interface Card installed. The SBC
Express software will detect if you have a Network Interface Card installed. If your system
already has a card installed, you DO NOT need to install an additional one. If you have any
questions, please consult the information that came with your PC system.
Other items you may need during the installation process:
•
•
Your system manufacturer Owner’s Manual.
Documentation and/or software from your Internet Service Provider.
Call your Internet Service Provider if you have questions regarding System Requirements
or System Documentation.
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Page 2
Step 2: Verify the Contents of Your DSL Equipment Kit
Your DSL Equipment Kit Contains:
A: This Installation Guide and the SBC Express CD.
B: 1 Efficient Networks® 5260 DSL Modem with Ethernet cable (connects to Adapter, below) and
power cable.
C: 1 Filter Pack containing: 5 in-line filters, 1 wall-mount filter, 1 two-way adapter, and 1 data cable.
D: 1 Ethernet Adapter for Desktop PC (if included in initial order)
--OR--
E: 1 Ethernet Adapter for Laptop PC (if included in initial order)
Note: Internet Software and/or instructions may be provided in this box or separately by your
Internet Service Provider.
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Page 3
Step 3:
3-1
Install a Telephone Filter on Every Telephone Line
Set up the phone jack where your DSL modem will go.
1) Locate the phone
jack where you want
to connect your DSL
2) Insert the 2-way
adapter in the phone
jack
3) Connect a filter to
one side of the 2-way
adapter
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Page 4
4) If you have a
phone, fax machine,
analog modem or
other phone device at
this location, connect
it to the filter
5) Connect the data
cable that will go to
your DSL modem to
the unfiltered side of
the 2-way adapter
To the DSL modem
to be installed in
step 6.
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Page 5
3-2
Install a filter on all other phones and phone devices.
Why do I need a filter on all my other phones and phone devices?
Converting your regular phone line into a high-speed Digital Subscriber Line (DSL) can
cause audible noise (high pitched tones and static) when you talk on the phone. You
need to install a filter on every telephone or device that shares the same phone number as
your DSL line to eliminate this noise.
Other phones
filter
Analog computer modems
Answering machines
Caller ID boxes
filter
filter
Wall mount phones
Fax machines
Use the wall mount filter shown
Wall mount filter
filter
filter
Remember! Don’t install a filter on the data cable that you are
connecting to your DSL modem.
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Page 6
3-3
Other filters you may encounter in your DSL Equipment Kit.
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Page 7
Step 4:
Choose Your Modem and Minimum Requirements Check
4-1
Insert the SBC Express CD into your CD-ROM drive. SBC Express should start
automatically. If not, select Run from the Windows Start menu. Type “D:\Launch.exe”.
(Substitute the appropriate letter of your CD-ROM drive for “D”.)
4-2
Select Efficient Networks 5260 and click Next.
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Page 8
4-3
SBC Express displays the Welcome screen. Click Next to proceed.
4-4
SBC Express displays the license agreement. If you agree to the terms, click Accept. If
you do not accept, installation cannot continue.
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Page 9
4-5
SBC Express now prompts you for your first and last name. Please type your first and last
name and then click Next to proceed. Do not enter Technician Name.
4-6
Enter your 10-digit phone number in the next screen. Click Next to proceed.
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Page 10
4-7
SBC Express quickly checks your computer system to ensure that it meets the minimum
requirements for DSL service.
If your computer meets the minimum requirements, SBC Express
automatically proceeds to the next step. You should continue to
Step 6 on page 17.
If you shutdown your computer, leave the CD in the the CD-ROM
drive, and SBC Express will continue after you restart.
If your computer does not meet the minimum requirements, SBC Express displays a
message with details of the problem. Your computer must meet the minimum requirements
before you proceed.
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Page 11
If your computer fails the minimum requirements check because it does not have a
Ethernet Adapter installed (see screen below), please go to Step 5 on page 13.
If your network card is incorrectly installed, SBC Express will help you fix it. See
Troubleshooting SBC Express on page 25 for help troubleshooting network card and minimum
requirement problems.
If you shutdown your computer, leave the CD in the the CD-ROM drive, and SBC Express
will continue after you restart.
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Page 12
Step 5:
Installing the Ethernet hardware (if needed)
IMPORTANT NOTE: If your computer already has an Ethernet card installed, or you
ordered the NIC-less kit, and you passed the minimum requirements step in the SBC
Express Software, it is not necessary to install the Ethernet Adapter provided in this
equipment package. You may proceed directly to Step 6 on page 17. If not, you will need to
install the Ethernet Adapter provided, and this requires that you open your PC. Please consult
the documentation provided by your PC vendor to identify any impacts to your warranty.
If you shutdown your computer, leave the CD in the the CDROM
drive, and SBC Express will continue after you restart.
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Page 13
Installing the Ethernet Adapter
You should be at the following screen in the SBC Express Software:
•
Follow steps 5-1 through 5-10 below for Desktop PC installations.
•
For Laptops, skip to step 5-11.
DESKTOP Systems
5-1
Click Shutdown in SBC Express and then turn off all peripheral devices.
Remember to leave the SBC Express CD in the CD-ROM drive.
5-2
Unplug the power cord for your computer from the electrical outlet.
5-3
Open the case of your computer (review your computer manufacturer’s Owner’s Manual
for specific instructions).
5-4
Touch the computer chassis (metal frame) before touching the Ethernet Adapter. This
helps to protect the Ethernet Adapter from static electricity.
5-5
Locate an available PCI slot (usually white in color). You may use any available PCI
slot. Make sure you are looking downwards on the PCI slot. You may need to turn the
computer on its side to accomplish this (review your computer manufacturer’s Owner’s
Manual for specific instructions).
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Page 14
5-6
Remove the metal PCI slot cover from the unused PCI slot, and retain the screw.
PCI Slot
Remove PCI slot
cover
5-7
Carefully insert the Ethernet Adapter into any empty PCI slot. Make sure the card is
completely seated by pressing firmly.
5-8
Verify that the end bracket is flush against the chassis. Make sure the gold connectors
along the base of the Ethernet Adapter are completely and evenly inserted into the PCI
slot.
5-9
Fasten the card into the computer chassis with the screw you set aside earlier.
5-10
Replace the computer cover. Plug the power cord back into the electrical outlet and turn
on your PC, making sure the SBC Express CD is in the CD-ROM drive. Proceed to step
5-15.
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Page 15
LAPTOP Systems- Installing the Ethernet Adapter
5-11 Click Shutdown in SBC Express and then turn off all peripheral devices.
Remember to leave the SBC Express CD in the CD-ROM drive.
5-12 Insert the Ethernet PC Card into your computer’s PCMCIA Type II or Type III slot.
5-13
Carefully push the Media Access Module (MAM) into the socket on the PC Card until the
locking tabs click into place.
5-14
Power up your laptop and make sure the SBC Express CD is still in the CD-ROM drive.
All Systems- Installing the Ethernet Software
5-15
Windows automatically installs the software needed to support the Ethernet Adapter from
the SBC Express CD. This software installation may take several minutes.
Windows 2000 users may be prompted with the following screen. Click Yes.
After the software is installed, you may be prompted to reboot your computer. Be
sure to leave the SBC Express CD in the CD-ROM.
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Page 16
Step 6:
Install the Efficient Networks® DSL Modem
Your computer should be turned on. Your modem should be turned OFF.
You should be at the following screen in the SBC Express Software. Only click Next AFTER
modem is setup.
6-1
Consult the following diagram.
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Page 17
6-2
Plug the power cable into the DSL modem and an electrical outlet.
6-3
Connect the data cable to your telephone jack and your DSL modem. There should NOT
be a filter between the data cable and the wall jack.
6-4
Connect the Ethernet cable to the Ethernet Port or the built –in Ethernet Port on the back
of your PC and to the Ethernet Port on the back of your DSL modem.
6-5
Turn the DSL Modem power switch ON.
6-6
The Sys, ATM, Enet and DSL lights should all turn solid green within two minutes.
6-7
•
If the Sys or ATM light does not turn solid green, check your power cable. Are you
connected to a live electrical outlet? Are connections secured? Is the modem turned on?
•
If the Enet light does not turn solid green, check your Ethernet connections. Are they
secure? Is the PC turned on?
•
If the DSL light does not turn solid green:
•
Verify that there is NO in-line filter on the data cable from your DSL modem to
the telephone jack.
•
Try another telephone jack in your home.
•
Turn off the modem, reboot the computer and then turn the modem back on.
•
Verify that you are installing your DSL equipment AFTER the “Service
Completion Date” given to you when you ordered your DSL Internet Service.
•
If none of these steps cause the DSL light to turn green, please call your Internet
Service Provider 'help desk'.
Proceed to Step 7 by clicking Next on the DSL Modem Setup screen.
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Page 18
Step 7:
Finish Configuring Your System
7-1
SBC Express modifies registry settings to optimize your network settings for your DSL
connection. If you do not want these settings, clear the check box. Click Next to proceed.
7-2
SBC Express will detect if you have File and Print Sharing enabled on your computer. If
you do not want to disable these settings, clear the check box. Click Next to proceed.
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Page 19
7-3
Congratulations! You have finished setting up your DSL hardware. Click Finished in
SBC Express and then proceed to Step 8.
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Page 20
Step 8:
Follow the Instructions Supplied by your
Internet Service Provider
Your Internet Service Provider may have provided you additional instructions in this box or
separately. These instructions may contain information about account setup, additional software
installation, and/or Internet usage. Please follow those instructions to complete your Internet
connection setup. Your Internet Service Provider will offer technical assistance if you need help
connecting to the Internet.
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Page 21
Appendices
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Page 22
APPENDIX A
Having Trouble?
If the suggestions below don’t resolve your problem, technical support is available from your
Internet Service Provider. Please refer to the Internet Service Provider's information on how to
contact them for technical assistance.
I can’t open my computer case. What do I do?
•
Consult your computer manufacturer’s Owner’s Manual.
•
Call your computer manufacturer’s Support Line.
I can’t connect. What do I do?
•
Make sure there is no filter on the phone jack/cord connected to your DSL modem
•
Check your Ethernet cable connection. Is it secure?
•
Verify that you are installing your DSL equipment AFTER the “Service Completion Date”
given to you when you ordered your DSL Internet Service.
Call your Internet Service Provider 'help desk' for further information on Internet Service
Provider connection, and registration.
•
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Page 23
APPENDIX B
I want to uninstall/reinstall the Ethernet Adapter. What do I do?
Uninstalling (and reinstalling) the Ethernet Adapter in Windows® 95/98
1. Select Start -> Settings -> Control Panel. Double-click the System icon and choose the
Device Manager tab.
2. Open the Network Adapters section (click the Plus sign).
3. If you don’t see the device under Network Adapters, look for the appropriate Ethernet
Adapter in Other Devices. See picture below.
4. Highlight the appropriate Ethernet adapter and click Remove.
•
If you don’t see the appropriate Ethernet adapter at all in the Device Manager, the card is
probably not seated correctly. Follow the steps below.
5. Shut down the desktop or laptop. Turn OFF and unplug the computer and any peripheral
devices.
6. Remove the Ethernet Adapter Card.
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Page 24
DESKTOP For the Internal Ethernet Adapter Card
•
Open the computer case using your computer manufacturer’s instructions and then
remove the screw holding card in place.
•
Carefully remove the Ethernet Adapter card from the PCI slot.
LAPTOP For the PC Card
•
Press the release button (consult your computer manufacturer’s Owner’s Manual if
you don’t know where this button is located).
•
Slide the PC Card completely out of the slot.
7. Reinstall the card following procedures in Step 5. Desktop users should try a different PCI
slot, if possible.
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Page 25
APPENDIX C
Troubleshooting SBC Express
Please refer to this list if you are having problems using SBC Express or if you receive an error
message. If after troubleshooting, you are still having problems, then you should contact your
Internet Service Provider 'help desk' for further information.
Step
Problem
Solution
Launch
The following dialog appears:
Reset your display to 256 colors or more. SBC
Express will not run in 16 color mode.
From the start menu, choose “settings->control
panel”. Double-click “Display” and choose the
“settings” tab. Select more colors from the
“colors” pull-down list.
Minimum
Resources
SBC Express verifies minimum requirements on
several resources including hard drive space, RAM,
operating system level, and processor speed and
family.
Update your computer to the recommended
resource level.
If any of these resources are under the required value,
an error will display describing which resource did not
meet the requirement.
Installing
Network
Interface Card
When installing Network Interface Cards on Windows
systems the installation process may ask for the
original installation disk.
Some of these files can be found in the SYSTEM
directory or the WINDOWS directory of the
machine. If not, you will have to provide an
installation CD-ROM for the installation of the
drivers to be successful.
Incompatible
Adapter
This scenario can occur when a machine had a
previous NIC or Network Adapter installed, but the
physical device is missing or was misconfigured.
Use the “Fix” button to launch the appropriate
system control panel along with context sensitive
help. The help provided will guide you through
the steps to disable or remove the adapter.
Missing Internet
Protocol
This scenario can occur if Client for Microsoft
Networks is not installed with the TCP/IP protocol or
if the NIC is installed without binding TCP/IP to the
NIC.
Use the “Fix” button to launch the appropriate
control panel and context sensitive help to guide
you in binding TCP/IP to the network adapter.
Disabled
Network Adapter
This scenario can occur when a NIC is present in the
system, yet the adapter has been disabled.
Use the “Fix” button with context sensitive help
to guide you through enabling the adapter.
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Page 26
Unknown
Network
Interface
Adapter
This scenario can occur if a NIC is physically present and
detected by Plug-n-Play, but no drivers were installed for the
NIC. Windows will add this device to the “Other Devices”
section in the Device Manager.
Use the “Fix” button to launch the appropriate
control panel and context sensitive help to
guide you through removing the “Unknown
device”.
Ping Test
The Ping Test is usually accomplished within the Configure
TCP/IP step, where SBC Express pings the default gateway.
An explicit IP address can also be used.
Failure during this test can occur from invalid
network settings, the Ethernet cable not being
plugged in, the DSL modem not being in
synch, or if the specified IP address does not
allow a ping.
Make sure your Ethernet cable is plugged in
and powercycle your DSL modem. Use the
“Retry” button to try the test again.
DNS Test
The DNS Test will determine the currently defined DNS
servers, attempt to ping them, and upon a successful ping,
will resolve a specified hostname to an IP address.
This test can fail if the DNS server is invalid.
If you entered static IP information, ensure you
entered the DNS servers correctly.
This concludes the DSL Equipment Installation Guide
Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Page 27