Compaq Compaq IJ750 User manual

User’s Guide
First Edition (April 1999)
The information in this guide is subject to change without notice.
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ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
This guide contains information protected by copyright. No part of this guide may be photocopied or
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Compaq and Presario are registered in the U.S. Patent and Trademark office.
Microsoft, MS-DOS, and Windows are registered trademarks of the Microsoft Corporation.
© Copyright 1999 Compaq Computer Corporation.
All rights reserved.
PCL® is a registered trademark of the Hewlett-Packard Company. PCL 3 is Hewlett-Packard Company's
designation of a set of printer commands (language) and functions included in its printer products. This printer
is intended by Compaq Corporation to be compatible with the PCL 3 language. This means the printer
recognizes PCL 3 commands used in various application programs, and that the printer emulates the functions
corresponding to the commands.
The software described in this guide is furnished under a license agreement or nondisclosure agreement. The
software may be used or copied only in accordance with the terms of the agreement.
Product names mentioned herein may be trademarks and/or registered trademarks of their respective
companies.
UNITED STATES GOVERNMENT RESTRICTED RIGHTS
This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure
by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical
Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Compaq
Computer Corporation, Houston, TX 77070.
Contents
1 Understanding your printer
........ 1
Using the parts of the printer. . . . . . . . . . . . . . . . . . . . . . . . . 2
Using the buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Understanding the lights . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2 Using the printer software
......... 7
Using the Printer Properties . . . . . . . . . . . . . . . . . . . . . . . . . 8
Using the Control Program . . . . . . . . . . . . . . . . . . . . . . . . . 11
3 Printing on paper and other media
. 13
Printing on plain paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Printing on specialty media . . . . . . . . . . . . . . . . . . . . . . . . . 15
Printing transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Printing envelopes or card stock . . . . . . . . . . . . . . . . . . . . 17
Printing on customized paper sizes . . . . . . . . . . . . . . . . . . . 18
Printing greeting cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Printing iron-on transfers . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Printing banners. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Printing photos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Printing specialty media from the manual feeder . . . . . . . . 28
Contents
iii
4 Caring for your print cartridges
. . . . .29
Installing or replacing print cartridges . . . . . . . . . . . . . . . . 30
Improving print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Appendix . . . . . . . . . . . . . . . . . . . . . . . . .41
Installing the printer software . . . . . . . . . . . . . . . . . . . . . . . . . 41
Printing from Windows 3.1 or 3.11 . . . . . . . . . . . . . . . . . . . . 41
Printing from Windows NT 4.0 . . . . . . . . . . . . . . . . . . . . . . . 42
Printing from DOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Limited Warranty Statement . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Federal Communications Commission (FCC) Compliance
Information Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Power supply replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
iv
Contents
Understanding
your printer
Chapter 1
Your printer is a general purpose color inkjet printer that provides high quality
text and graphics.
For information about:
See page:
Using the parts of the printer
2
Using the buttons
4
Understanding the lights
5
Understanding your printer
Glossary
Inkjet
A non-impact printing
technology that creates
characters and graphics with
programmed patterns of ink.
1
Using the parts of the printer
Quick Fix
This illustration shows the front of the printer and its parts.
Printer has missing
or damaged parts
B
Contact your point of
purchase.
2
A
C
Use the:
When you want to:
A Paper guide
Make sure paper feeds correctly into the
printer.
B Paper support
Keep paper and specialty media straight in
the automatic feeder.
C Automatic feeder
Automatically load paper and specialty
media. The automatic feeder holds up to:
• 100 sheets of paper
• 10 transparencies
• 25 sheets of photo paper or glossy film
• 25 iron-on transfers
• 25 sheets of labels
• 10 envelopes, greeting cards, postcards,
or index cards
Chapter 1
Use the:
When you want to:
D Manual feeder
Manually load paper and specialty media
one sheet at a time. You can also use the
manual feeder when:
• You have one type of media already
loaded in the automatic feeder, and you
want to print one sheet of a different
size or type.
For example, you may have plain paper
loaded in the automatic feeder, but you
need to print an envelope or
transparency.
• Paper feeds incorrectly from the
automatic feeder.
Quick Fix
E Buttons and lights
• Check the printer status.
• Turn the printer on or off.
• Eject paper from the printer.
For more information, see “Using the
buttons” on page 5 and “Understanding the
lights” on page 6.
F Front cover
• Install or change print cartridges.
• Clear paper jams.
G Paper exit tray
Stack paper after printing.
Communications
problems
If you are not using the
correct parallel cable or the
cable is not securely
connected, you may
experience problems
communicating with your
printer.
If you get a “Parallel cable
interface problems” error, or
if your printer stops and
starts during a print job, you
can access help information
from an application by
clicking:
1 File.
2 Print, Print Setup, or
Printer Setup.
3 The Properties, Options,
or Setup button.
4 The Help button.
5 Help Topics.
6 Troubleshooting.
7 Bidirectional communications problems.
D
Glossary
E
Interface
F
A device such as a parallel
cable that allows
communication between the
printer and the computer.
G
Understanding your printer
3
The following illustration shows the back parts of the printer:
Quick Fix
The Power light is on
and the Paper Feed
light is blinking
H
I
The printer may be out of
paper or have a paper jam.
Check your screen for any
error messages.
J
If the printer is out of paper:
1 Load paper.
2 Press the Paper Feed button.
If the printer has a paper
jam:
1 Press the Power button to
turn the printer off.
2 Pull firmly on the paper to
remove it. If you cannot
reach the paper because it
is too far inside the
printer, raise the front
cover and pull the paper
out from the front of the
printer.
3 Close the front cover.
4 Press the Power button to
turn the printer back on.
Use the:
When you want to:
H Banner paper holder
Print on banner or continuous form paper.
I
Connect the printer to the computer for
bidirectional communication. (For bidirectional communication, you must use an
IEEE 1284 compliant cable.)
Parallel cable
(not supplied)
J Power supply
Supply power to the printer.
Using the buttons
Your printer has a Power button and a Paper Feed button.
5 Resend your document.
If the problem persists, you
may be using the wrong
cable or one that is damaged.
For help, see “Bidirectional
Communications problems”
in the Printer Properties
help. To access this from an
application, click:
Use the:
Turn the printer on or off.
Power button
1 File.
2 Print (or Printer) Setup.
3 The Properties, Options,
• Eject paper from the printer.
• Advance a sheet of paper into the automatic sheet
feeder when the printer has run out of paper
during a print job.
or Setup button.
4 The Help button.
5 Help Topics.
6 Troubleshooting.
7 Bidirectional communica-
Paper Feed button
tions problems.
4
When you want to:
Chapter 1
Understanding the lights
Quick Fix
Your printer has a Power light and a Paper Feed light.
If your printer lights look
like this:
Then the printer:
The Power light is
blinking and the
Paper Feed light
blinks twice
The print cartridge carrier
has stalled or you have a
paper jam. Check your
screen for any error
messages.
Is Off.
Both lights are Off
If the print cartridge carrier
has stalled:
Is On and ready to print.
1 Turn the printer off.
2 After waiting a few seconds, turn the printer back
on.
If the printer has a paper
jam:
Power light is On
Paper Feed light is Off
1 Press the Power button to
turn the printer off.
Is printing.
2 Pull firmly on the paper to
remove it. If the paper is
too far inside the printer,
raise the front cover and
pull the paper out from the
front of the printer.
Both lights are On
May be out of paper or have a paper jam.
For help, see the “Quick Fix” topics on
this page.
3 Close the front cover.
4 Press the Power button to
turn the printer back on.
5 Resend your document.
Power light is On
Paper Feed light is blinking
Quick Fix
Has an error. For help, see the “Quick
Fix” topics on this page.
Both lights are on,
but the printer is not
printing
If your paper is loaded, your
cable connections may not
be secure.
Power light is blinking
Paper Feed light blinks twice
1 Unplug the power supply
from the electrical outlet.
2 Make sure all cable connections are secure.
3 Reconnect the power supply.
Understanding your printer
5
6
Chapter 1
Using the printer
software
Chapter 2
This chapter describes how to use your printer software in Windows 95 and 98.
For help using your printer software in Windows 3.1, 3.11 or NT 4.0, see the
appendix, starting on page 41.
When you installed your printer, several software applications were installed on
your computer. These applications allow you to perform printing tasks with the
best printing results.
For information about
using this application:
On this operating
system:
See page:
Printer Properties
Windows 95, 98
8
Control Program
Windows 95, 98
11
Using the printer software
Glossary
Software application
Any program loaded on your
computer used to perform a
specific task, such as a word
processor, spreadsheet, or
database.
7
Using the Printer Properties
Tip
To open the Printer
Properties from a
Windows application,
click:
1 File.
2 Print, Print Setup, or
Printer Setup.
3 The Properties, Options,
The Printer Properties includes several tabs. You can use the Paper and
Document/Quality tabs to change your printer settings. For information on
opening the Printer Properties, see the “Tip” in the margin.
The Paper tab
Choose
your paper
size.
or Setup button.
Glossary
Choose
automatic
or manual
feeder.
Move the slide
bar to the left or
right to view
more paper
sizes.
Page orientation
Indicates the direction of
print placement, and is
identified as:
Choose the
number of
copies.
Choose a page
orientation.
You may
also collate
or reverse
page order.
To learn more
about printer
setting
options, click
here.
Portrait - The longer side of
the paper is vertical.
Landscape - The longer
side of the paper is
horizontal.
Glossary
Reverse page order
Since printed pages emerge
from the printer face up, this
option allows you to print a
document so that the first
page is on top.
Glossary
Collate
Select this option when you
are printing multiple copies
of a document and want all
the pages of one document
to print before the next copy
begins printing.
8
Chapter 2
The Document/Quality tab
Note
Change the
color mode
here.
Use this
section to tell
the printer
what type of
paper you’re
using.
Adjust your print
quality and print
speed here.
Overrides
Some software applications
may override the Paper
Source, Paper Size, and
Orientation settings in your
printer software.
You can
also reset
your
software to
factory
defaults.
Click here
if you need
any
additional
help.
Opening Printer Properties from an application
You can open the Printer Properties from almost any application. This allows
you to change printer settings ONLY for the document you will be printing. To
open the Printer Properties:
1
2
Glossary
Printer driver
A program that converts the
data in a software
application to a format used
by the printer.
Quick Fix
Printer software
settings not in effect
If the printer settings you
chose in the printer software
are not in effect, check the
settings in the software
application you are using.
Open the application's File menu.
Select Print, Print Setup or Printer Setup. Your application may have
a slightly different menu than the one shown below.
Note
Windows 3.1 and 3.11
For information on opening
the Printer Properties or
using the Spool Manager
from Windows 3.1 or 3.11,
see the appendix.
Click Print
Setup.
Using the printer software
9
3
In the Print Setup dialog box, click the Properties, Options, or Setup
button (depending on the application). Your application may have a
slightly different dialog box than the one shown below.
Click the Properties
button.
4
Change settings as needed.
Opening Printer Properties from Windows
Opening the Printer Properties from the Windows 95 or 98 desktop allows you
to make changes to your printer settings that will apply to ALL documents you
print.
1
From the Start menu, select Settings, then select Printers.
Select
Printers.
2
From the Printers folder, right-click the printer icon for your printer.
Right-click the
printer icon.
Select
Properties
from the
sidebar menu.
10
Chapter 2
3
Select Properties from the sidebar menu.
Note
Using the Control Program
Windows 3.1 and 3.11
The Control Program includes five tabs: Status, Options, Cartridges, DOS
Printing, and About. Each tab contains settings relating to the operation of your
printer and its software.
In Windows 3.1 or 3.11, the
Control Program has a sixth
tab for Windows printing.
You can use this tab to open
Printer Properties or Spool
Manager.
Change settings
for DOS
printing.
Control when
and how the
Control Program
appears.
View
information
about the
software.
Change or
care for print
cartridges.
View print
cartridge
ink levels.
Monitor
document
print status.
Cancel a print
job.
Print a
test page.
Glossary
Run minimized
An option that allows the
Control Program to run in
the background rather than
appearing on your screen
each time you send a job to
print.
To set the Control Program
to run minimized:
1 Open the Control Program. (See instructions for
opening the Control Program on this page.)
Opening the Control Program
1
2
3
2 Click the Options tab.
3 Select Run Minimized.
From the Start menu, click Programs.
Click Compaq IJ750 Series.
Click Compaq IJ750 Control Program on LPTx.
Note
Windows 3.1 and 3.11
See the appendix for
information about opening
the Control Program in
Windows 3.1 or 3.11.
Using the printer software
11
12
Chapter 2
Printing on paper
and other media
Quick Fix
Automatic feeder
loads multiple sheets
at one time
• Make sure the paper is
aligned against the right
side of the automatic
feeder.
Chapter 3
Printing on plain paper
• Make sure the media guide
is against the left edge of
the paper.
Printing with your Compaq IJ750 Color Inkjet Printer is as simple as:
Quick Fix
One - Loading your print media
Two - Selecting printer settings
Three - Sending your document to print
Paper fails to feed
1 Align the paper against the
right side of the automatic
feeder.
2 Make sure no more than
Step One - Loading your print media
You can load up to 100 sheets of print media (depending on thickness and
media type) into the printer. To load regular paper:
1
Place the paper against the right side of the automatic feeder, with the
print side facing you.
100 sheets of plain paper
are loaded in the automatic feeder.
3 Slide the paper guide
against the left edge of the
paper.
4 Raise the front cover.
5 Remove any obstructions
from inside the printer.
6 Close the front cover.
7 Press the Paper Feed
button.
Glossary
Print media
General term for anything
you can print with your
Compaq IJ750 Color Inkjet
Printer. This includes paper,
envelopes, iron-on transfers,
glossy or photo paper,
cardstock, and
transparencies.
Printing on paper and other media
13
2
Quick Fix
Squeeze the release tab and the paper guide together and slide the paper
guide to the edge of the paper.
Paper guide
Paper jams
Release tab
1 Press the Power button to
turn the printer off.
2 Pull firmly on the paper to
remove it. If you cannot
reach the paper because it
is too far inside the
printer, raise the front
cover and pull the paper
out from the front of the
printer.
3 Close the front cover.
4 Press the Power button to
turn the printer on.
5 Resend your document.
Tip
Printer settings
When you change the printer
settings from your
applications, the settings
only apply to that document.
To make your changes apply
to all documents, see
“Opening Printer Properties
from Windows” on page 10.
Step Two - Selecting printer settings
If you are using plain, letter-sized paper, and you want normal print quality and
speed, no adjustment to printer settings is necessary. The printer software is
already set for this type of document.
To change paper size or to print on specialty media (such as photo paper,
transparencies, or iron-on transfers) adjust the printer settings for maximum
performance.
To check your printer settings each time you print:
1
2
3
4
14
Open your application's File menu.
Choose Print, Print Setup or Printer Setup.
In the Printer Setup dialog box, click the Properties, Options, or Setup
button (depending on the application).
Change setting(s) as needed.
Chapter 3
Step Three - Sending a document to print
To print your document:
1
2
3
Open your application’s File menu.
Choose Print.
When the Print Document dialog box appears, click the Print button.
Printing on specialty media
In addition to printing on regular paper, you can also print on a variety of
specialty media, such as envelopes, photo paper, transparencies, iron-on
transfers, and greeting cards.
Glossary
Specialty media
Print media that, because of
size or type, requires
temporary modification to
your printer settings. This
would include, for example,
envelopes, glossy/photo
paper, and banner paper.
Here’s where you’ll find step-by-step information for your specialized printing
needs:
For information about printing:
See page:
Transparencies
16
Envelopes, index cards, or postcards
17
On customized paper sizes
18
Greeting cards
20
Iron-on transfers
21
Banners
22
Photos
24
Specialty media from the manual feeder
28
Printing on paper and other media
15
Printing transparencies
Quick Fix
1
Transparencies stick
together
Load up to 25 transparencies against the right side of the automatic
feeder.
Insert transparencies with the
print side facing up (the
removable stripe away from you
and pointing down).
To keep transparencies from
sticking together:
• Remove each
transparency as it exits the
printer and allow it to dry
before stacking.
• Use a transparency
designed for an inkjet
printer.
• Make sure the print side
faces up.
Squeeze the release tab and the media
guide together, and slide the media
guide to the edge of the transparencies.
Tip
To open the Printer
Properties from an
application, click:
2
1 File.
2 Print, Print Setup or
Customize the Printer Properties for printing transparencies. For
instructions on opening the Printer Properties, see the “Tip” in the
margin.
Printer Setup.
3 The Properties, Options or
Click the Document/
Quality tab.
Setup button.
Quick Fix
Select Automatic.
Solid black areas
contain white streaks
Select Transparency.
• Try using a different fill
pattern in your software
application.
• Open Printer Properties and
select High 1200dpi from
the Document/Quality tab.
Select Normal
600dpi.
Click OK.
3
16
Print your transparencies.
Chapter 3
Printing envelopes or card stock
1
Load up to 10 envelopes, index cards, or postcards vertically against the
right side of the automatic feeder.
Insert the envelopes, index cards, or
postcards with print side facing you
and stamp location in the upper left
corner.
Squeeze the release tab and the
media guide together, and slide the
media guide to the edge of the
envelopes, index cards, or postcards.
Note
DOS Printing
When printing envelopes
from a DOS application, the
recommended envelope
orientation is reversed. In
DOS, the envelope should
be positioned so that the
stamp is in the lower right
corner.
Tip
Envelope settings
2
Customize the Printer Properties for printing envelopes or card stock.
For information on opening the Printer Properties, see the “Tip” in
the margin.
Click the Paper tab.
Use the scroll bar
to select the
correct envelope or
card size.
For best print quality near
envelope edges, use these
minimum margin settings in
your application for all
envelope sizes:
• Set the left margin to at
least 1.7mm (0.067 in.).
• Set the right margin to at
least 19.05mm (0.75 in.).
• Set the top margin to at
least 1.7mm (0.067 in.).
• Set the bottom margin to
at least 3.37mm
(0.133 in.).
Tip
Select Landscape
when printing
envelopes.
To open the Printer
Properties from an
application, click:
Click OK.
1 File.
2 Print, Print Setup or
Printer Setup.
3 The Properties, Options,
or Setup button.
3
Print your envelopes, index cards, or postcards.
Printing on paper and other media
17
Tip
Printing near paper
edges
For the best print quality
near paper edges, use these
minimum margin settings in
your application:
Printing on customized paper
sizes
1
Load up to 25 sheets of specialty media or up to 100 sheets of plain
paper against the right side of the automatic feeder.
Load the specialty media or plain
paper with the print side facing
you.
• Set the left and right
margin settings to at least
6.35mm (0.25 in.) each for
all paper sizes except A4.
• For A4 paper sizes, set the
left and right margin
settings to at least 3.37mm
(0.133 in.) each.
• Set the top margin to at
least 1.7mm (0.067 in.).
• Set the bottom margin
for all paper sizes to
12.7mm (0.5 in.) for black
printing and 19.5mm
(0.75 in.) for color
printing.
Tip
Paper dimensions
You can use any paper size
that fits within these
dimensions:
Width
76.2 mm - 215.9 mm
3.0 inches - 8.5 inches
Height
127.0 mm - 431.8 mm
5.0 inches - 17.0 inches
18
Chapter 3
Squeeze the release tab and the
paper guide together, and slide the
paper guide to the edge of the
paper.
2
Customize the Printer Properties for printing special paper sizes. For
information on opening the Printer Properties, see the “Tip” in the
margin.
Tip
To open Printer
Properties from an
application, click:
Click the
Paper tab.
1 File.
2 Print, Print Setup, or
Printer Setup.
3 The Properties, Options,
Use the scroll bar to
select Custom paper
size.
or Setup button.
Glossary
Enter the
dimensions for the
paper size you are
using and click OK.
Letter/A4
Letter size refers to a sheet
of paper measuring 216mm
x 279.4mm (8.5 in. x 11 in.).
A4 is a standard paper size
and refers to a sheet of paper
measuring 210mm x 297mm
(8.25 in. x 11.7 in.).
Click OK.
3
Print your customized document.
Printing on paper and other media
19
Printing greeting cards
1
Load up to 10 greeting cards against the right side of the automatic
feeder.
Insert greeting cards with the
print side facing you.
2
Tip
To open the Printer
Properties from an
application, click:
Customize the Printer Properties to print greeting cards. For
information on opening Printer Properties, see the “Tip” in the
margin.
Click the Document/
Quality tab.
1 File.
2 Print, Print Setup, or
Printer Setup.
3 The Properties, Options,
or Setup button.
Select Greeting
Card Stock.
Note
Software settings
override
The settings in your greeting
card application may
override the printer software
settings. Check the
documentation that came
with your application for
more information.
20
Click OK.
3
Squeeze the release tab and the
paper guide together, and slide the
paper guide to the edge of the
greeting cards.
Print your greeting card.
Chapter 3
Printing iron-on transfers
1
Tip
Load up to 10 transfers against the right side of the automatic feeder.
Insert the iron-on transfers with
the print side facing you (blank
side facing up).
Squeeze the release tab and the paper
guide together, and slide the paper guide
to the edge of the iron-on transfers.
Print a sample first
Many software applications
create iron-on transfers
differently. We recommend
printing a sample on plain
paper before printing it on
an iron-on transfer. When
the document prints to your
satisfaction, load the iron-on
transfer(s) into the automatic
feeder.
Tip
To open the Printer
Properties from an
application, click:
2
Customize the Printer Properties to print iron-on transfers. For
information on opening Printer Properties, see the “Tip” in the
margin.
1 File.
2 Print, Print Setup or
Printer Setup.
3 The Properties, Options,
or Setup button.
Click the
Document/
Quality tab.
Note
Image reversal
Some software applications
allow you to reverse the
image you intend to print.
Since your printer driver
automatically reverses the
image when printing iron-on
transfers, you do not need to
select this option in your
application.
Select Iron-On
Transfer.
Click OK.
3
Print your iron-on transfer.
Printing on paper and other media
21
Printing banners
Tip
Inkjet banner paper
Use banner paper
recommended for inkjets.
We do not recommend using
the type of continuous form
paper intended for dot
matrix printers. This kind of
continuous form paper is
designed for use with a
different kind of ink.
1
2
Remove any paper from the automatic feeder.
Load the number of sheets required to print your banner (up to 20).
a Open the banner paper holder on
the back of the printer.
c Insert banner paper into the banner
paper holder.
22
Chapter 3
b Pull the banner paper support up.
d Insert the unattached edge of the
first page into the automatic feeder.
3
e Squeeze the release tab and the
paper guide together and slide
the paper guide to the edge of
the banner.
Customize the Printer Properties for printing banners. For information
on opening the Printer Properties, see the “Tip” in the margin.
Tip
To open the Printer
Properties from an
application, click:
Click the
Paper tab.
1 File.
2 Print, Print Setup, or
Printer Setup.
Use the scroll bar to
select Banner or
Banner A4 paper
size.
3 The Properties, Options,
or Setup button.
Tip
Removing extra
banner paper
If you loaded more paper
than you needed:
1 Tear off your banner.
2 Press the Paper Feed but-
Click OK.
ton to remove extra paper
from the automatic feeder.
4
Print your banner.
Printing on paper and other media
23
Printing photos
Quick Fix
Photo papers stick
together
• Use a glossy/photo paper
designed for an inkjet
printer.
1
To print high-quality photos, you will need to replace the black
cartridge in your printer with a photo cartridge.
b Snap the black cartridge
a Raise the front cover. The
print cartridge carrier moves
to the loading position (unless
printer is busy).
out of place.
• Remove each sheet of
glossy/photo paper as it
exits the printer.
Quick Fix
White streaks appear
in photos
Clean the print cartridge
nozzles. For help, see
“Cleaning print nozzles” on
page 35.
c Remove the black
cartridge from the
cartridge carrier.
Quick Fix
Printer appears to be
printing, but nothing
appears on the page
Remove sticker and tape
from the gold contact area of
the cartridge.
24
Chapter 3
d Store the black cartridge
temporarily in the print
cartridge storage unit that
came with your photo
cartridge.
e Remove the sticker and
tape covering the gold
contact area of the photo
print cartridge.
f Insert the photo
cartridge.
g Snap the photo
Warning
cartridge into place.
Cartridge handling
Do NOT touch the gold
contact area on the print
cartridge! Microscopic
particles may clog the print
nozzles.
Supplies
Photo cartridge
P/N 337711-001
2
Complete the cartridge installation by updating the control program.
For information on opening the Control Program, see the “Tip” in
the margin.
Tip
To open the Control
Program, click:
Click the Cartridges
tab.
1 Start.
2 Programs.
3 Compaq IJ750 Series.
4 Compaq IJ750 Control
Click Install/Change
Cartridge.
Program on LPTx.
Tip
Photo paper
3
Follow the instructions on the Change Cartridge screen to install a new
or an old photo cartridge.
4
If your printer software prompts you to align your cartridges, insert a
sheet of plain paper into the automatic feeder and follow the
instructions on your screen.
5
Place up to 25 sheets of photo paper against the right side of the
automatic feeder.
Printing on paper and other media
Although you can use plain
paper to print photos, for the
best print quality, we
recommend using photo
paper designed for inkjet
printers.
25
Tip
Insert the photo paper with
the print side facing you.
4x6 photo paper
Squeeze the release tab and
the paper guide together, and
slide the paper guide to the
edge of the photo paper.
If you’re printing on 4x6
photo cards, you will need to
insert the cards into the
printer vertically. For help,
see “Printing envelopes or
card stock” on page 17.
Tip
Allow photos to dry
Remove each sheet as it
exits the printer and allow it
to dry before stacking.
6
Customize the Printer Properties for printing photos. For information
on opening the Printer Properties, see the “Tip” in the margin.
Tip
To open the Printer
Properties from an
application, click:
1 File.
2 Print, Print Setup, or
Printer Setup.
3 The Properties, Options,
Click the Document/
Quality tab.
Select
Automatic.
Select Glossy/
Photo Paper.
or Setup button.
Tip
After printing photos
Select High
1200dpi.
For best results, remember
to replace the photo
cartridge with a black
cartridge before you print
text files. For help, see
“Installing or changing a
print cartridge” on page 30.
26
Chapter 3
7
Click the paper tab and use the scroll bar to select the correct size of
photo paper. For information on opening the Printer Properties, see
the “Tip” in the margin.
Click the Paper
tab.
Tip
To open the Printer
Properties from an
application, click:
1 File.
2 Print, Print Setup, or
Use the scroll
bar to select the
correct size of
photo paper.
Printer Setup.
3 The Properties, Options,
or Setup button.
Quick Fix
Printer prints slowly
• Decrease the print quality.
• If you are printing a text
document, make sure you
are using a black print
cartridge and not a photo
cartridge.
Click OK.
8
• Consider purchasing more
memory (RAM) for your
computer.
Print your photo.
Replace the photo cartridge with the black cartridge before you print text files.
For help, see “Installing or Changing a Print Cartridge” on page 30.
Printing on paper and other media
• Check the document you
are printing. If you are
using several graphics, it
may take longer to print
than regular text.
27
Glossary
Specialty media
Print media that, because of
size or type, requires
temporary modification to
your printer settings. This
would include, for example,
envelopes, glossy/photo
paper, and banner paper.
Printing specialty media from the
manual feeder
You can load only one sheet of specialty media into the manual feeder. To load
specialty media:
1
Place the specialty media against the right side of the manual feeder,
with the print side facing you.
When printing large media, load
one sheet at a time, making sure
your paper rests against the right
side of the manual feeder.
When printing envelopes or card
stock, make sure your envelope
or card is inserted vertically as
shown, and rests against the right
side of the manual feeder.
Tip
Load envelopes or
card stock
Load an envelope or card
stock vertically against the
right side of the manual
feeder.
2
28
Push the specialty media down until the printer automatically loads it.
Chapter 3
Caring for your
print cartridges
Chapter 4
Glossary
This chapter describes how to install, replace, and care for your print cartridges.
For information about:
See page:
Installing or replacing print cartridges
30
Removing a print cartridge from the printer
30
Installing or changing a print cartridge
30
Completing the cartridge installation
31
Improving print quality
Print cartridge
The ink reservoir and
printhead unit.
32
Aligning print cartridges
32
Cleaning print nozzles
35
Wiping print nozzles and contacts
37
Cleaning print cartridge carrier contacts
39
Preserving print cartridges
40
Caring for your print cartridges
29
Supplies
Black cartridge
337709-001
Color cartridge
337710-001
Installing or replacing print
cartridges
If you are replacing a print cartridge, begin with “Removing a print cartridge
from the printer.”
If you are installing a print cartridge for the first time, see “Installing or
changing a print cartridge.”
Photo cartridge
337711-001
Removing a print cartridge from the printer
1
2
Note
Storing an extra
print cartridge
Make sure the Power light is on.
If you need to remove a print cartridge before you install a different
one, follow these steps:
c Remove the
a Raise the front cover.
b Pull the handle
The print cartridge
carrier moves to the
loading position unless
the printer is busy.
Use the print cartridge
storage unit that came with
your photo cartridge to keep
your extra print cartridge
fresh when you are not using
it.
of the print
cartridge you
are replacing
toward you
until you hear a
snap.
print cartridge
by lifting it up
and out of the
printer.
Note
Cartridge disposal
Do not shake a used print
cartridge. The remaining ink
can leak. Before discarding
the used print cartridge,
place it in a leak-proof bag.
Warning
Cartridge Handling
3
4
Store or dispose of the print cartridge you remove.
Continue with “Installing or changing a print cartridge.”
Installing or changing a print cartridge
For the best print quality, you must install the print cartridge in the printer and
update the printer software to reflect the changes you made.
Do NOT touch the gold
contact area on the print
cartridge. Microscopic
particles may clog the print
nozzle.
30
Chapter 4
If necessary, follow the steps for “Removing a print cartridge from the printer”
on page 30 before proceeding.
1
To install the cartridge in the printer:
a If you are installing a
new cartridge, remove
the sticker and tape
covering the gold
contact area of the print
cartridge.
b Insert the
replacement print
cartridge into the
print cartridge
carrier.
Quick Fix
Print cartridge is
loose
c Push back firmly on
the cartridge until it
snaps securely into
place.
If the print cartridge seems
loose and moves freely in its
carrier, it is not locked into
place. Make sure the
cartridge snaps into place
and is properly secured.
Note
Ink Low message
2
3
Close the front cover.
IMPORTANT: Continue with “Completing the cartridge installation.”
If the Ink Low message
appears, you may want to
install a new print cartridge
to avoid diminished print
quality during a printing job.
Completing the cartridge installation
To complete your cartridge installation, you must update your printer software
by indicating the cartridge change you made in the printer. Updating the printer
software ensures the best print quality and an updated ink level image in the
Control Program.
Caring for your print cartridges
31
To complete the cartridge installation:
Tip
1
To open the Control
Program, click:
1 Start.
2 Programs.
3 Compaq IJ750 Series.
4 Compaq IJ750 Control
Use the Control Program to update the printer software. For
information on opening the Control Program, see the “Tip” in the
margin.
Click the Cartridges
tab.
Click Install/Change
Cartridge.
Program on LPTx.
Tip
Text printing
For normal text printing,
make sure you have a black
cartridge installed instead of
a photo cartridge.
Tip
2
Make sure the print cartridges are installed correctly. For help, see
“Installing or changing a print cartridge” on page 30.
Ink levels
To view ink levels, check
the Cartridges tab. The ink
level image shows you how
much ink is left in your print
cartridges.
Follow the instructions on the Change Cartridge screen to install a new
standard or high yield cartridge or an old cartridge.
3
If you installed a new print cartridge, align the print cartridges for the
best print quality. For help, see “Aligning print cartridges.”
Improving print quality
Tip
Cartridges in correct
positions?
Make sure your print
cartridges are in their correct
positions and snapped into
place. The black cartridge
goes in the right carrier
position and the color
cartridge goes in the left.
32
You can improve print quality through periodic cartridge maintenance. A
simple cartridge alignment may improve your print quality. However, if your
printer still is not printing to your satisfaction, you may need to clean the print
nozzles.
Aligning print cartridges
Normally, you only align the print cartridges after you have installed a new
print cartridge. However, if the black portions of a graphic or text do not align
properly with the color portions, you need to realign the print cartridges.
Chapter 4
The following illustrations show a sample result of aligned and misaligned
print cartridges:
Tip
Cartridge alignment
Align the print cartridges
when:
• Characters are not aligned
correctly at left margin.
Aligned
1
Misaligned
Use the Control Program to begin alignment. For information on
opening the Control Program, see the “Tip” in the margin.
• The black portions of a
graphic or text do not align
properly with the color
portions.
• Vertical lines appear
“wavy.”
Tip
Click the Cartridges
tab.
To open the Control
Program, click:
1 Start.
2 Programs.
3 Compaq IJ750 Series.
4 Compaq IJ750 Control
Select the Align
Cartridges button.
Program on LPTx.
Caring for your print cartridges
33
The Align Cartridge dialog box appears on your screen. Depending on
the cartridge combination you have installed in your printer, a test page
with one or more alignment patterns is printed. Each pattern has a
number under it.
The test page looks similar to the one shown:
Note
Alignment page
The alignment page that you
print may look different
from the example shown
here.
Sample group A,
pattern 4.
Tip
Print quality
suggestions
• Make sure you are using a
paper designed especially
for inkjet printing.
• If you are using specialty
media, make sure the print
side is facing you.
2
From each alignment group on the test page, locate the number under
the alignment pattern that comes closest to forming a perfectly straight
line.
For example, select 4 from Group A, since it comes closest to forming a
straight line.
3
Quick Fix
In the Align Cartridges dialog box, enter the numbers from the printed
test page of the appropriate alignment settings.
If print is smudged or
too dark:
• Make sure the Paper Type
setting in the printer
software matches the paper
type loaded in the printer.
For example,
select 4 from A
Horizontal.
• Make sure the paper is
straight and in good
condition.
• Let the ink dry before
handling the paper.
• Clean the print cartridge
nozzles. For help, see
“Cleaning print nozzles” on
page 35.
4
34
After you have entered a number for all of the patterns, click OK.
Chapter 4
Cleaning print nozzles
The print cartridge nozzle test helps you pinpoint any clogged nozzles. The
nozzle test also cleans the print cartridge by cleaning the nozzles. A test line
prints so you can see if the cleaning process was successful.
Clean the print nozzles when you suspect the nozzles are clogged or when
characters are not printing completely.
1
2
Make sure plain paper is loaded in the printer.
Use the Control Program to run the nozzle test. For information on
opening the Control Program, see the “Tip” in the margin.
Tip
Click the
Cartridges tab.
To open the Control
Program, click:
1 Start.
2 Programs.
3 Compaq IJ750 Series.
4 Compaq IJ750 Control
Click the Clean Print
Nozzles button.
Program on LPTx.
Caring for your print cartridges
35
The printer feeds a sheet of paper and prints a nozzle test pattern,
similar to the one shown:
Broken lines
indicate
clogged
nozzles.
Note
Clean the print
nozzles when:
• Characters are not printing
completely.
• Characters print with white
lines.
• White dashes appear in
graphics.
Unbroken
lines indicate
clean nozzles.
• Print is smudged or too
dark.
Quick Fix
Poor print quality
3
4
Make sure you have
installed your cartridges in
their appropriate positions.
The black cartridge goes in
the right carrier position and
the color cartridge goes in
the left.
Examine the test pattern.
Compare the diagonal lines above the printed bars to the diagonal lines
below the printed bars.
Look for breaks in the diagonal lines above the printed bars. Broken
lines indicate clogged nozzles.
• If the bottom line still has breaks, run the test two more times. If the
print quality is satisfactory after running the test three times, the
print nozzles are clean. You do not need to complete the remaining
steps.
•
5
6
7
36
If the print quality of both lines is not satisfactory after running the
test three times, go to step 5.
Remove and reinstall the print cartridge.
Repeat the nozzle test.
If the lines are still broken, wipe the print cartridge nozzles. For help,
see “Wiping print nozzles and contacts” on page 37.
Chapter 4
Wiping print nozzles and contacts
If print quality does not improve after cleaning the print nozzles (see “Cleaning
print nozzles” on page 35), the problem may be caused by dried ink on the print
cartridge nozzles.
1
Wipe the print cartridge nozzles:
a
Remove the print cartridge from the printer. For help, see
“Removing a print cartridge from the printer” on page 30.
b
Dampen a clean cloth with water and gently wipe the entire
gold-colored area, including the nozzles.
When cleaning the color cartridge, wipe the nozzles in one
direction so the colors do not mix.
Nozzles
Quick Fix
Printer prints
unexpected or
missing characters
• Make sure your Compaq
Color Inkjet printer driver
is set as the default printer.
• Your printer may have
bidirectional
communication problems.
For help, see Bidirectional
communications problems
in the Printer Properties
Help. To open Help from
inside an application, click:
1
2
c
2
File.
Print, Print Setup or
Printer Setup.
3
The Properties,
Options, or Setup
button.
4
5
6
7
The Help button.
Help Topics.
Troubleshooting.
Bidirectional communications problems.
To dissolve dried ink, hold the damp cloth against the nozzles for
about three seconds. Gently blot and wipe dry.
Allow the gold-colored area to dry.
Warning
Cartridge handling
Do NOT wipe the nozzles
and contacts with the same
section of cloth.
Microscopic particles may
clog the print nozzles.
Caring for your print cartridges
37
3
Wipe the print cartridge contacts:
a
Dampen another section of clean cloth with water and gently
wipe the entire gold-colored area, including the contacts.
When cleaning the color cartridge, wipe the contacts in one
direction.
Warning
Contacts
Cartridge handling
Do NOT wipe the nozzles
and contacts with the same
section of cloth.
Microscopic particles may
clog the print nozzles.
b
38
To dissolve dried ink, hold the damp cloth against the contacts
for about three seconds. Gently blot and wipe dry.
4
5
Allow the gold-colored area to dry.
6
If the nozzle test line is still broken, clean the print cartridge carrier
contacts. For help, see “Cleaning print cartridge carrier contacts” on
page 39.
Reinstall the print cartridge and repeat the nozzle test. For help, see
“Cleaning print nozzles” on page 35.
Chapter 4
Cleaning print cartridge carrier contacts
Clean the print cartridge carrier contacts only if you have cleaned and wiped
the print nozzles and print quality is still unsatisfactory.
To clean the print cartridge carrier contacts:
1
Remove both print cartridges. For help, see “Removing a print cartridge
from the printer” on page 30.
2
Unplug the power supply from the electrical outlet.
Note
Cartridge carrier
positioning
Unplugging the power
supply forces the cartridge
carrier to remain in the
loading position.
Quick Fix
Ink smears on the
page
3
Use a clean, dry cloth to clean the cartridge carrier contacts inside the
printer.
• If the ink on a page is
smeared by the next page
exiting the printer, the ink
may still be damp when a
page finishes printing.
Remove the pages as they
exit the printer and allow
them to dry before
stacking.
• Select a higher print quality
setting from the Document/
Quality tab in the Printer
Properties.
Carrier contacts
4
Replace the print cartridges. For help, see “Installing or changing a
print cartridge” on page 30.
5
6
Close the front cover.
• Select the Natural Color
setting from the Document/
Quality tab in the Printer
Properties.
Plug the printer power supply into an electrical outlet.
If the print quality has not improved after this cleaning process, replace your
print cartridge. If print quality still does not improve, your printer may require
service.
Caring for your print cartridges
39
Preserving print cartridges
To ensure the longest life from your print cartridge and optimum performance
from your printer:
40
•
Keep a print cartridge in its packaging until you are ready to
install it.
•
Do not remove a print cartridge from the printer except to replace,
clean, or store it in a print cartridge storage unit. The print cartridge will
not print correctly if removed from the printer and left exposed for an
extended period of time.
•
If a print cartridge runs out of ink, leave the empty cartridge in the
printer until you are ready to replace it. Printing with one of the print
cartridge carriers empty may cause printer problems.
•
Do not refill print cartridges. Refilling empty print cartridges may
invalidate your warranty. Incompatible inks can cause damage to the
printhead or to the printer. For best results, use Compaq supplies with
the printer.
Chapter 4
Appendix
In this section, you can find
information about:
• Installing the printer software
• Printing from Windows 3.1,
3.11, or NT 4.0
• Printing from DOS
• Limited Warranty Statement
• Federal Communications
Commission (FCC) Compliance
Information Statement
• Notices
• Safety information
Installing the printer
software
You can obtain the printer software
from the CD-ROM, diskettes, or
World Wide Web.
Using the CD-ROM
If your computer has a CD-ROM
drive, follow the steps in the Getting
Started booklet to install your printer
software.
If your computer does not have a
CD-ROM drive, you can create
driver diskettes using another
computer with a CD-ROM drive.
Using diskettes
Follow the instructions for your
operating system to install the printer
software from diskettes.
Windows 95 or 98
IMPORTANT: If Windows
displays a message indicating your
printer has been found, select
Cancel. If the update Device Driver
Wizard appears, select Cancel.
1 Make sure your computer is on
and Windows is running.
2 Insert Setup Disk 1 into your
disk drive.
3 From the Start menu, choose
Run.
4 In the command-line text box,
type the letter of your disk
drive, followed by
:\setup (for example,
a:\setup), and then click OK.
5 When prompted by the printer
software, insert the appropriate
disks into your disk drive and
click OK.
6 Follow the instructions on the
screen.
Windows 3.1 or 3.11
1 Make sure your computer is on
and Windows is running.
2 Insert Setup Disk 1 into your
disk drive.
3 From the Windows Program
Manager menu bar, choose
File, and then choose Run.
4 In the command-line text box,
type the letter of your disk
drive, followed by
:\setup (for example,
a:\setup), and then click OK.
5 When prompted by the printer
software, insert the appropriate
disks into your disk drive and
click OK.
6 Follow the instructions on the
screen.
Using a downloaded
printer driver
If your computer does not have a
CD-ROM drive, you can download a
driver from Compaq’s World Wide
Web site at www.compaq.com/
athome.
1 From Compaq’s web page,
select the appropriate driver for
your operating system.
2 Select Save to Disk.
3 Select a location on your hard
disk drive.
4 Double-click the executable
(.exe) file to open it.
The WinZip Self-Extractor
window opens.
5 Follow the instructions on your
screen.
Printing from
Windows 3.1 or 3.11
When you installed the software for
your printer, several applications
were installed on your computer.
The printer software applications
allow you to perform printing tasks
with the best printing results. You
can also use the printer software to
care for your printer.
Using the Control
Program
Use the Control Program when you
want to:
• Align print cartridges for best
print quality
• Clean print nozzles
Appendix
41
• Change settings for DOS
printing
• Control when and how the
Control Program appears
• Install or replace print cartridges
• Monitor print jobs and print
cartridge ink levels
• Print a test page
• Cancel a print job
Opening Printer Properties
from Windows
Opening the Control Program
3 Click the Windows Driver
From the Compaq IJ750 program
group, double-click the Control
Program icon.
Using the Printer
Properties
Use the Printer Properties when you
want to:
• Adjust print quality / print speed
• Choose different sizes and types
of media
• Choose page orientation
• Reset document defaults
Opening the Printer
Properties from your
application
You can open the Printer Properties
from almost any application. This
allows you to change printer settings
for each document you print. To
open the Printer Properties from
your application:
1 Open the application’s File
menu.
2 Choose Print (or Printer)
Setup.
3 In the Printer Setup dialog box,
click the Properties, Options
or Setup button (depending on
the application).
4 Change settings as needed.
To make your changes apply to all
documents, open the Printer
Properties from Windows.
1 Open the Compaq IJ750
Control Program.
2 Click the Windows Printing
tab.
Setup button.
Using the Spool Manager
in Windows 3.1 or 3.11
The Spool Manager automatically
runs each time you send a document
to print through Windows. To open
the Spool Manager from the Control
Program:
1 From the Compaq IJ750
program group, double-click
the Control Program icon.
2 Click the Windows Printing
tab.
3 Click the Spool Manager
button.
Opening the Control
Program
1 From the Start menu, click
Programs.
2 Click the Compaq IJ750
program group
3 Click Control Program.
Using the Printer
Properties.
Use the Printer Properties when you
want to:
• Adjust the quality of print jobs
• Change document settings
• Choose different sizes and types
of media
• Choose page orientation
Opening the Printer
Properties
When you open the Printer
Properties from an application, the
settings apply only to the document
you are currently creating.
To open the Printer Properties:
1 Open the application’s File
menu.
Printing from
Windows NT 4.0
2 Choose Print, Print Setup or
Using the Control
Program
3 In the Printer Setup dialog box,
The Control Program appears each
time you send a job to print. Use the
Control Program when you want to:
• Cancel a print job
• Enable Control Program options
• Monitor print jobs and print
cartridge ink levels
• View the job progress.
• Align print cartridges
• Clean print nozzles
• Print a test page
• Install or replace print cartridges
Printer Setup (depending on
the application).
click the Properties, Options
or Setup button (depending on
the application).
4 Change settings as needed.
You can also open Printer Properties
from the Windows NT 4.0 desktop
and adjust the settings to apply to all
documents.
To open Printer Properties from the
Windows NT 4.0 desktop:
1 From the Start menu, click
Settings.
2 Click Printers.
42
Appendix
3 Right-click on the Compaq
IJ750 printer icon.
4 A sidebar menu appears. Click
Document Defaults.
5 Change settings as needed.
Learn more about your
printer software
while your job is printing. See the
Readme file for your Compaq printer
for more information.
not native DOS.
2 From the Control Program,
Printing from DOS
4 Make sure Disable DOS
Appropriate drivers in order of
preference are:
–
–
HP DeskJet 500C
HP DeskJet 500
You must use the HP DeskJet 500C
for color print jobs. If your
application does not include drivers
for the HP DeskJet 500C or the HP
DeskJet 500, contact the software
manufacturer for a compatible driver
replacement.
Printing from a DOS
application in Windows
Use these instructions only if your
application runs from the DOS
prompt in Windows.
When you print from a DOS
application, your printer uses PCL 3
emulation. You must install a printer
driver for PCL 3 emulation in each
DOS application.
In Windows 3.1or 3.11, avoid
switching from your DOS
application to another application
the DOS Printing tab, they
apply to DOS print jobs
only. When you make
changes on other tabs, they
apply to all print jobs.
1 Make sure you are in Windows,
3 For help opening the Control
• Compaq IJ750 printer software
• PCL 3 printer driver for each
DOS application
Note: When you make changes on
Follow the steps to enable DOS
printing:
To learn more about the printer
setting options, click the Help button
at the bottom of each tab in the
printer software.
You must install the following
before you can print from DOS
applications:
2 Change settings as needed.
click the Options tab.
Program, see “Using the Printer
Properties” on page 8.
Printing is not checked.
5 Start your application from
DOS.
6 For help, see your Windows
documentation.
7 Install the HP DeskJet 500C as
the current printer in the DOS
application from which you are
printing.
Some applications offer a color
or black (mono) version of the
HP DeskJet 500C driver.
Choose the black (mono)
version if you are printing in
black only. Choose the color
version if you are printing in
color and black.
Printing to a file
To print a document that has been
processed by the driver and stored in
a file (that is, printed to file):
1 Make sure you are in Windows,
not native DOS.
2 Start your application from
DOS.
3 For help, see your Windows
documentation.
4 Create a print file using the
“Print to File” function of your
application. For help on
printing to a file, see your
application’s user's
documentation.
5 Use this DOS command to
copy the print file to the port
where the printer is connected:
copy filename lptn /b
In the command example:
–
Changing print settings
for DOS applications
If possible, use options in your DOS
application to change printer
settings. Use the following steps
only if you want to change a printer
setting that does not exist in your
DOS application. Settings in your
DOS application override settings in
the driver.
1 From the Control Program,
click the DOS Printing tab.
For help opening the Control
Program, see “Using the Printer
Properties” on page 8.
–
–
–
copy is the DOS copy command.
filename is the name of the
print file you created.
lptn is the port where your
printer is connected. For
example, lpt1 or lpt2.
/b instructs the computer to
send the data in binary
form.
Note: Avoid using the DOS Print
command to send a job to
the printer port. The Print
command causes printing
delays.
Appendix
43
Printing from nonWindows DOS
applications
Follow these steps if your
application runs from the native
DOS prompt, but does not run from
the DOS prompt in Windows.
1 From the printer's Control
Program, click the Options tab.
For help opening the Control
Program, see “Using the Printer
Properties” on page 8.
2 Make sure Disable DOS
8 Start Windows.
9 Double-click the MS-DOS icon
in the Main group of Windows.
10 Use this DOS command to
copy the print file to the port
where the printer is connected:
copy filename lptn /b
In the command example:
–
–
–
Printing is not checked.
3 Exit Windows.
4 Start your DOS application.
5 Install the HP DeskJet 500C as
the current printer in the DOS
application from which you are
printing.
Some applications offer a color
or black (mono) version of the
HP DeskJet 500C driver.
Choose the black (mono)
version if you are printing in
black only. Choose the color
version if you are printing in
color and black.
If your application does not
offer the HP DeskJet 500C
printer driver, install the HP
DeskJet 500 printer driver. You
will not be able to print in color
with the HP DeskJet 500
printer driver.
For help installing a printer, see
your application user's
documentation.
6 Create a print file using the
“Print To File” function of your
application. For help on
printing to a file, see your
application’s documentation.
7 Exit the DOS application.
44
Appendix
–
copy is the DOS copy command.
filename is the name of the
print file you created.
lptn is the port where your
printer is connected. For
example, lpt1 or lpt2.
/b instructs the computer to
send the data in binary
form.
Note: Avoid using the DOS Print
command to send a job to
the printer port. The Print
command causes printing
delays and may corrupt the
print job.
Quick fixes for DOS
printing problems
Problem: DOS print job takes too
long to print
What to do...
• If you attempt to print a DOS
file by sending it to the port to
which the printer is connected,
use the DOS Copy command.
• Avoid using the DOS Print
command. It causes print delays.
Problem: DOS print job does not
print
What to do...
Check the following items:
• Make sure the Power light is on.
• Follow the steps for your
operating system to make sure
you select the DOS Printing
option:
1 From the printer’s Control
Program, click the Options
tab.
2 Make sure Disable DOS
Printing is not checked.
Limited Warranty
Statement
What is the warranty for
my Compaq Inkjet
Printer?
Your Compaq Inkjet Printer is
covered by a Compaq One Year
Limited Warranty. You are entitled
to warranty service if a hardware
repair is required on your Compaq
Inkjet Printer within the warranty
period. This limited warranty is valid
only within the United States or
Canada, and only within the country
in which it was purchased.
What are the terms of this
limited warranty?
Compaq warrants that the printer
you have purchased from Compaq or
from a Compaq authorized reseller is
free from defects in materials or
workmanship under normal use
during the warranty period. The
warranty period commences on the
date of purchase. Your dated sales
receipt is your proof of the date of
purchase. This warranty extends
only to you, the original purchaser.
You cannot transfer the warranty to
anyone who purchases the product
from you.
How do I obtain warranty
service?
Call Compaq’s Technical Support
Center at 1-281-927-5272. Compaq's
highly trained technicians will first
try to resolve the problem by phone.
If your problems cannot be resolved
by phone, Compaq will ship an
exchange printer to you. Upon
receipt of the exchange printer, pack
the defective printer (in the carton
which contained the exchange
printer) and make it available for
pickup by a Compaq representative.
If you fail to return the defective
printer within 5 business days, you
will be responsible for the full
amount of the replacement printer.
How do I obtain online
support?
Compaq offers free technical support
via the Internet at http://
www.compaq.com/athome/ web site.
You may also visit our technical
support chat site at
forum.compaq.com and quickly
receive answers to your Compaq
Inkjet Printer questions.
What is not covered by
this limited warranty?
• Product purchased from anyone
other than Compaq or a Compaq
authorized reseller
• Product purchased outside the
United States or Canada
• Software products except for
obligations specified in the
software program license
agreement
• Routine cleaning, or normal
cosmetic and mechanical wear
• Damage from misuse, abuse, or
neglect
• Damage from use outside the
product’s usage parameters
• Damage from use of parts not
manufactured or sold by Compaq
• Damage from modification or
incorporation into other products
• Damage from repair or
replacement of warranted parts by
other than a Compaq authorized
service provider
• Damage to or loss of any programs
or data
• Damage resulting from an act of
God
Hardware Products
Covered and Duration of
Warranty
This Limited Warranty applies in the
United States and Canada to
Hardware Products manufactured or
distributed by Compaq Computer
Corporation (Compaq) under the
Compaq brand name. A Compaq
Hardware Product is defined as
Compaq IJ200, IJ700, IJ900, IJ300,
IJ750 Inkjet Printer.
Contact your Compaq authorized
reseller or Compaq if you have any
questions about this Limited
Warranty.
Compaq’s obligations with respect
to Software distributed by Compaq
under the Compaq brand name are
set forth in the applicable end-user
license agreement. Compaq has no
other obligation to repair or replace
software under this limited warranty.
Non-Compaq Hardware and
Software Products are provided on
an "AS IS" basis. However, nonCompaq manufacturers, suppliers, or
publishers may provide their own
warranties.
Terms of the Warranty
Compaq warrants that the Hardware
Product you have purchased from
Compaq or from a Compaq
authorized reseller is free from
defects in materials or workmanship
under normal use during the
warranty period. The warranty
period commences on the date of
purchase. Your sales receipt,
showing the date of purchase of the
Hardware Product, is your proof of
the date of purchase. This warranty
extends only to you, the original
Purchaser. It is not transferable to
anyone who subsequently purchases
the Hardware Product from you. It
excludes expendable parts.
During the warranty period, Compaq
will, at no additional charge, replace
defective IJ300 printers with new, or
at the option of Compaq, refurbished
printers that are equivalent or
superior to new parts in
performance.
All exchanged Products replaced
under this warranty will become the
property of Compaq. If, after
repeated efforts, Compaq is unable
to restore the Product to good
working order, you are entitled to a
refund of the purchase price.
If the Hardware Product is replaced
by Compaq, and you fail to return
the defective Hardware Product
within 5 business days, you will be
responsible for the full amount of the
replacement printer.
This Limited Warranty is valid only
within the United States or Canada,
and within the country in which the
Hardware Product was purchased.
This Limited Warranty extends only
to Products purchased from Compaq
or from a Compaq authorized
reseller. This Limited Warranty also
does not extend to any Product that
has been damaged or rendered
defective (a) as a result of accident,
misuse, or abuse; (b) as a result of an
act of God; (c) by operation outside
the usage parameters stated in the
Product’s User’s Guide; (d) by the
use of parts not manufactured or sold
by Compaq; (e) by modification of
the Product; or (f) as a result of
service by anyone other than
Compaq, a Compaq authorized
reseller, or a Compaq authorized
service provider. Compaq is not
responsible for damage to or loss of
any programs or data. Contact your
local Compaq authorized service
Appendix
45
provider for geographic restrictions,
proof-of-purchase requirements,
response time commitments and
other specific on-site service
requirements.
EXCEPT AS EXPRESSLY SET
FORTH IN THIS WARRANTY,
COMPAQ MAKES NO OTHER
WARRANTIES, EXPRESSED OR
IMPLIED, INCLUDING ANY
IMPLIED WARRANTIES OF
MERCHANTABILITY AND
FITNESS FOR A PARTICULAR
PURPOSE. COMPAQ
EXPRESSLY DISCLAIMS ALL
WARRANTIES NOT STATED IN
THIS LIMITED WARRANTY.
ANY IMPLIED WARRANTIES
THAT MAY BE IMPOSED BY
LAW ARE LIMITED TO THE
TERMS OF THIS EXPRESS
LIMITED WARRANTY.
Limitation of Remedy
Compaq is not liable for any
damages caused by the Product or
the failure of the Product to perform,
including any lost profits, lost
savings, incidental damages, or
consequential damages. Compaq is
not liable for any claim made by a
third party or made by you for a third
party. This limitation applies
whether damages are sought, or a
claim made, under this warranty or
as a tort claim (including negligence
and strict product liability), a
contract claim, or any other claim.
This limitation cannot be waived or
amended by any person.
This limitation of liability will be
effective even if Compaq or an
authorized representative of Compaq
has been advised by you of the
possibility of any such damages.
This limitation of liability, however,
will not apply to claims for personal
injury.
46
Appendix
U.S.A. State Laws
Some states do not allow limitation
on how long an implied warranty
lasts. In such states, the limitations
or exclusions of this Limited
Warranty may not apply to you.
Some states do not allow the
exclusion or limitation in incidental
or consequential damages for
consumer products. In such states,
the exclusion or limitation of this
Limited Warranty may not apply to
you. This Limited Warranty gives
you specific legal rights. You may
also have other rights that may vary
from state to state. You are advised
to consult applicable state laws for a
full determination of your rights.
Federal
Communications
Commission (FCC)
Compliance
Information
Statement
This equipment has been tested and
found to comply with the limits for a
Class B digital device, pursuant to
Part 15 of the FCC Rules. Operation
is subject to the following two
conditions: (1) this device may not
cause harmful interference, and (2)
this device must accept any
interference received, including
interference that may cause
undesired operation.
The FCC Class B limits are designed
to provide reasonable protection
against harmful interference in a
residential installation. This
equipment generates, uses and can
radiate radio frequency energy and,
if not installed and used in
accordance with the instructions,
may cause harmful interference to
radio communications. However,
there is no guarantee that
interference will not occur in a
particular installation. If this
equipment does cause harmful
interference to radio or television
reception, which can be determined
by turning the equipment off and on,
the user is encouraged to try to
correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving
antenna.
• Increase the separation between
the equipment and receiver.
• Connect the equipment into an
outlet on a circuit different from
that to which the receiver is
connected.
• Consult your point of purchase or
service representative for
additional suggestions.
The manufacturer is not responsible
for any radio or television
interference caused by using other
than recommended cables or by
unauthorized changes or
modifications to this equipment.
Unauthorized changes or
modifications could void the user's
authority to operate this equipment.
To assure compliance with FCC
regulations on electromagnetic
interference for a Class B computing
device, use a properly shielded and
grounded cable. Use of a substitute
cable not properly shielded and
grounded may result in a violation of
FCC regulations.
Any questions regarding this
compliance information statement
should be directed to:
Compaq Computer Corporation
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
Or, call (281) 514-3333
Notices
Industry Canada
Compliance Statement
This Class B digital apparatus meets
all requirements of the Canadian
Interference-Causing Equipment
Regulations.
Avis de conformité aux
normes d’Industrie
Canada
Cet appareil numérique de la classe
B respecte toutes les exigences du
Règlement sur le matériel brouilleur
du Canada.
is near the product and easily
accessible.
• Refer service or repairs, other
than those described in the operating instructions, to a professional service person.
• This product is designed, tested
and approved to meet strict global
safety standards with the use of
specific authorized components.
The safety features of some parts
may not always be obvious. The
printer manufacturer is not
responsible for the use of other
replacement parts.
Industry Canada
Compliance Statement
This Class B digital apparatus meets
all requirements of the Canadian
Interference-Causing Equipment
Regulations.
Avis de conformité aux
normes d’Industrie
Canada
Cet appareil numérique de la classe
B respecte toutes les exigences du
Règlement sur le matériel brouilleur
du Canada.
Power supply
replacement
If your power supply fails, replace it
with the Compaq replacement part or
other UL LISTED Direct Plug-In
Power Unit marked “Class 2" and
rated 30 Vdc at 500 mA to 830mA.
Safety information
• If your product is NOT marked
with this symbol , it MUST be
connected to an electrical outlet
that is properly grounded.
• The power supply must be connected to an electrical outlet that
Appendix
47
48
Appendix
Index
A
C
A4 paper size 19
aligning print cartridges 32
alignment test page 34
appendix 41
application, definition 7
automatic feeder
locating 2
using 2
card stock
printing 17
selecting from printer
properties 17
cards
greeting 20
index 17
cards, greeting
printing 20
selecting in printer
properties 20
software overrides 20
carrier contacts, cleaning 39
cartridge carrier, print
contact, cleaning 39
loading position 39
cartridge, print
aligning 33
caring for 29
definition 29
disposal 30
handling 25, 30, 37, 38
ink levels 32
installing 30
order
photo 25
ordering 30
preserving 40
removing 30
replacing 30
replacing black cartridge
with photo cartridge 25
storing 30
CD-ROM, installing printer
software 41
characters
missing 37
B
banner paper holder
locating 4
using 4
banner paper support
locating 4
using 4
banners
recommended paper 22
selecting in printer
properties 23
banners, printing 22
bidirectional communications
problems
intermittent printing
3
parallel cable 3
black cartridge
installing 30
replacing 30
blinking lights
stalled cartridge carrier 5
buttons
locating 3, 4
power button 4
using 3, 4
unexpected 37
cleaning print nozzles 35, 36
collate, definition 8
color cartridge
installing 30
replacing 30
completing the cartridge
installation 31
contacts, print cartridge
warning 37, 38
continuous form paper
selecting in printer
properties 23
Control Program
opening in Windows 95, 98
11
control program
opening
in Windows 3.1 or
3.11 11
in Windows 95 or 98
11
using 11
customized paper sized
dimensions 18
customized paper sizes
printing 18
selecting in printer
properties 19
D
damaged parts 2
diskettes, installing
printer software 41
DOS printing 43
changing print settings 43
envelopes 17
Index
49
from native DOS 44
in Windows 43
to file 43
properties 20
software overrides 20
M
H
E
handling print cartridges 37,
envelopes
printing 28
in DOS 17
envelopes, printing 17
error lights
paper jam 5
printer not printing 5
stalled print cartridge
carrier 5
exit tray
locating 3
using 3
F
FCC statement 46
foils
see transparencies 16
front cover
locating 3
using 3
G
glossary items
A4/Letter 19
inkjet 1
interface 3
page orientation 8
print cartridge 29
print media 13
printer driver 9
run minimized 11
software application 7
specialty media 15, 28
greeting cards
printing 20
selecting in printer
50
Index
loading paper 13
38
I
improving print quality 32
index cards, printing 17
Industry Canada Compliance
Statement 47
ink levels, checking 32
ink low message 31
inkjet, definition 1
installing a print cartridge 30
interface, definition 3
iron-on transfers
ordering 21
printing 21
selecting in printer
properties 21
L
letter size paper 19
lights
blinking 4, 5
error
paper jam 5
printer not printing 5
stalled print cartridge
carrier 5
locating 3
paper feed 4
paper feed light 5
pattern 4
patterns 4, 5
power 4
power light 5
understanding 5
using 3, 5
manual feeder
locating 3
printing from 28
using 3
margin settings
envelope 17
paper (minimum) 18
media support
see paper support 2
message, ink low 31
missing characters 37
missing parts 2
N
non-standard paper sizes
dimensions 18
printing 18
selecting in printer
properties 19
Notices 47
notices
Industry Canada
Compliance Statement
47
nozzles
cleaning 37
wiping 37
nozzles, print
cleaning 35, 36
nozzle test 35, 36
warning 37, 38
O
opening
Control Program in
Windows 95, 98 11
Printer Properties in
Windows 95, 98 10
ordering supplies
photo cartridge 25
print cartridge 30
transparencies 16
orientation 8
overrides
definition 9
P
page orientation
defining 8
selecting 8
paper
continuous form 22
error lights 4
jams 14
loading 13
printing 13
recommended
banner 22
photo 25
paper exit tray
locating 3
using 3
paper feed
problems
multiple sheets 13
paper fails to feed 13
paper jam 5
paper jams 14
paper feed button 4
locating 4
using 4
paper feed light 5
error 4, 5
understanding 5
paper feeder, automatic 2
paper feeder, manual 3
paper guide
locating 2
using 2
paper support
locating 2
using 2
paper tab, using 8
parallel cable
using 4
parallel cable interface
problems 3
parts of the printer 2
parts, missing or damaged 2
parts, printer 2
photo cartridge
installing 30
replacing 30
photos
printing 24
problems
paper sticks together
24
white streaks 24
recommended paper 25
selecting in printer
properties 25
postcards, printing 17
power button
locating 4
using 4
power light
error 4, 5
understanding 5
power supply
locating 4
using 4
print cartridge
aligning 33
caring for 29
definition 29
disposal 30
handling 25, 30, 37, 38
ink levels 32
ink low message 31
ordering
photo 25
preserving 40
replacing black cartridge
with photo cartridge 25
storing 30
print cartridge carrier
cleaning contacts 39
error lights 5
loading position 39
stalled 5
print cartridge contacts
warning 37, 38
print cartridge storage unit
using 30
print cartridge, ordering 30
print cartridges
aligning 32
changing 30
cleaning 35, 36
cleaning carrier contacts
39
installing 30
removing 30
replacing
print cartridge
removing 30
wiping nozzles and contacts
37
print contacts
wiping 37
print media
definition 13
loading 13
print nozzles
cleaning 35, 36
testing 35, 36
warning 37, 38
wiping 37
print quality
alignment page 34
improving 32, 33
setting 8
wavy lines 33
printer driver, using 9
Printer Properties
opening in Windows 95, 98
10
printer properties
document/quality tab 9
opening
Index
51
from application 9
from Windows 3.1 or
3.11 9
from Windows 95 or
98 9
paper tab 8
using 9
printer settings
changing 14
checking 14
printer software
Control Program 8
control program 11
Printer Properties 8
printer properties 9
updating 31
using 7, 9
printing
banners 22
card stock 17
continuous forms 22
customized paper sizes 18
envelopes 17, 28
from the manual feeder 28
from Windows 3.1 or 3.11
cartridge carrier 5
general 2, 3, 9, 24, 27,
31, 34, 36, 37, 39
nothing prints 24
incomplete characters 36
ink smears 39
missing or damaged parts
2
paper feed
multiple sheets 13
paper fails to feed 13
paper jams 14
paper feeding
paper jam 5
parallel cable interface 3
photos
paper sticks together
52
Index
safety information 47
settings, margin
envelope 17
paper (minimum) 18
settings, printer
changing 14
checking 14
software application, definition
7
software overrides 9
software, printer
control program 11
printer properties
printer properties
opening
help 9
24
white streaks 24
print cartridge is loose 31
print too dark 36
printer prints slowly 27
smudged print 34, 36
software settings not in
effect 9
transparencies
contain white streaks
41
greeting cards 20
iron-on transfers 21
photos 24
allowing to dry 26
plain paper 13
specialty media 15
text 32
transparencies 16
problems
dark print 34
DOS printing
job takes too long to
print 44
error lights
out of paper 4
paper jam 5
paper jams 4
printer not printing 5
stalled printer
S
16
solid black areas 16
stick together 16
unexpected or missing
characters 37
white dashes 36
white lines 36
R
removing print cartridges 30
replacing a print cartridge 30
replacing print cartridges 30
reverse page order, definition
8
run minimized, definition 11
using 7
specialty media
definition 15, 28
printing 15
spool manager
using 41, 42
storage unit, print cartridge
using 30
supplies, ordering
photo cartridge 25
print cartridge 30
transparencies 16
T
text, printing 32
transfers, iron-on
ordering 21
printing 21
selecting in printer
properties 21
transparencies
printing 16
problems
contain white streaks
16
solid black areas 16
stick together 16
troubleshooting
dark print 34
DOS printing
job does not print 44
job takes too long to
print 44
error lights
out of paper 4
paper jam 5
paper jams 4
printer not printing 5
stalled printer
cartridge carrier 5
general 2, 3, 9, 24, 27,
stick together 16
unexpected or missing
characters 37
white dashes 36
white lines 36
W
Windows 3.1 or 3.11 41, 42
printing from 41
Windows NT 4.0 42
31, 34, 36, 37, 39
nothing prints 24
incomplete characters 36
intermittent printing 3
missing or damaged parts
2
paper feed
multiple sheets 13
paper fails to feed 13
paper jams 14
paper feeding
paper jam 5
parallel cable interface
problems 3
photos
paper sticks together
24
white streaks 24
print cartridge is loose 31
print smears 39
print too dark 36
printer prints slowly 27
smudged print 34, 36
software settings not in
effect 9
transparencies
contain white streaks
16
solid black areas 16
Index
53

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